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• Reverse Search Images Easily with the TinEye Client for Windows

  - by Asian Angel

  Are you a frequent user of TinEye and would like to integrate it into your favorite Windows system? Then get ready to enjoy Context Menu and App Window goodness with the TinEye Client for Windows. After you have downloaded the zip file, unzip it and run the setup file inside. Once the installation process has finished you will be asked if you would like to launch TinEye Client immediately or not. If not then you can access it later using the new shortcut added to the Start Menu. We chose to let the program launch automatically…this is what the main window looks like. For our test we decided to access the client via the Context Menu using a picture of Doc Brown’s DeLorean in hover conversion mode. HTG Explains: Understanding Routers, Switches, and Network Hardware How to Use Offline Files in Windows to Cache Your Networked Files Offline How to See What Web Sites Your Computer is Secretly Connecting To

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• FBX SDK Not Converting Child Node Coordinate Systems

  - by Al Bundy

  I am trying to import a scene into my application from an fbx file. In 3DS Max, the scene and it’s local translations are as follows: Root (0, 0, 0) '-Sphere001 (-15, 30, 0) ' '-Sphere002 (-2, -30, 0) ' '-Sphere003 (-30, -20, 0) '-Cube001 (35, -15, 0) This is the code that I am using to get the translations of each node: FbxDouble3 fbxPosition = pChild->LclTranslation.Get(); FbxDouble3 fbxRotation = pChild->LclRotation.Get(); FbxDouble3 fbxScale = pChild->LclScaling.Get(); When I try to import the scene, the first node from the scene is getting converted to a right handed system, using this conversion: (X, Z, -Y), but none of their child nodes are. after importing the scene, the local translations I get are as follows: Root (0, 0, 0) --Sphere001 (-15, 0, -30) - converted ----Sphere002 (-2, -30, 0) - not converted ------Sphere003 (-30, -20, 0) - not converted --Cube001 (35, 0, 15) - converted Can anybody help me make sense of this? Thanks

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• Oracle announces Brand New Tuxedo 11g Release

  - by ruma.sanyal

  Today Oracle introduced two brand new products within the Tuxedo product line of its application grid portfolio. Oracle Tuxedo Application Runtime for CICS and Batch and Oracle Application Rehosting Workbench provide the ability to automate rehosting of mainframe Online and Batch applications to open systems running under Oracle Tuxedo. Oracle Application Rehosting Workbench automates adaptation of COBOL programs, JCL conversion for batch applications, and migration of VSAM files and DB2 data schema. Migration cost, risk, and project length and complexity are dramatically reduced with over 90% of application assets re-hosted on open systems 'as-is'. Impact on the organization is minimized - users are protected from change by support for 3270 green screens, and developers continue to use familiar CICS APIs, batxh functions, and common utilities. Other major features of this release are as follows: - Hotpluggability through introduction of Oracle Tuxedo JCA Adapter - Metadata driven application development using SCA programming model - Support for Python and Ruby languages to develop business services - Improved scalability and availability, TSAM enhancements Register for a live webinar with Oracle Fusion Middleware Senior VP Hasan Rizvi Read the press release Find more details on these exciting new products

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Tracking click conversions with Google Analytics

  - by Joel

  Is there anyway I can use Google Analytics to track click conversions on a link? For example, if I have a link to www.a.com , is it possible for google to track the number of times that particular link was shown on my page and then track how many times it was really clicked? The problem is that I do not show the link to www.a.com every time the page loads. I am using a random function (server side) to generate a different link everytime. I would like Google Analytics to provide me with the click conversion for each of the links I choose to show the user. Thanks, Joel

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• AutoVue Success at Siemens Energy!

  - by prasenjit.niyogi(at)oracle.com

  Siemens Improves Review and Collaboration with Visually Enabled Engineering Platform Siemens Energy Incorporated offers products, solutions, and services for the entire energy conversion chain--from power generation and transmission to distribution. The organization primarily serves energy utilities and industrial companies. Siemens faced challenges in the form of: Long design review cycles and potential field service delays that stemmed from users' inability to digitally access, view, and collaborate on design documents for energy-related projects stored in SAP High costs and IT administration complexity that was caused by multiple design visualization tools Learn how the customized integration of Oracle's AutoVue with SAP, thanks to Oracle partner Lifecycle Technology, significantly streamlined design review processes, improved productivity, and eliminated paper-based collaboration for the field service technicians and engineers. Read the complete snapshot here

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• how to use php, html, css togther in a html template [closed]

  - by pandu

  I work with conversion of a html template in to PHP, normally i code like this <div id="test"> <?php echo "<p>hello world</p>"; ?> </div> <?php for($i=0;$i<=8;$i++){ echo "<ul>"; echo "<li>link1"; echo "<li>link2"; echo "</ul>"; } ?> Suggest an easy way to use html tags in php code, other than using a template system, Also tell me how to use for, foreach loop, if else, along with html,CSS tags

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• What changes were made to a document

  - by Daniel Moth

  Part of my job is writing functional specs. Due to the inevitable iterative and incremental nature of software design/development, these specs need to be updated with additions/deletions/changes over a period of time. When the time comes for a developer to implement features or update their design document (or a tester to test the feature or update their test specs) they need to be doing that against the latest spec. The problem is that if they have reviewed this document already, they need a quick way to find the delta from the last time they reviewed it to see what changes exist and how their existing plans may be affected (instead of having to read the entire document again). Doing that is very easy assuming your Word documents are hosted on SharePoint. 1. Every time you review a document note the SharePoint version and/or date (if it is a printed copy, make sure your printout includes the date in the footer – all my specs do) 2. When you need to see what changed, open the document (make sure you are not using a cached or local offline copy) and on the ribbon go to the "Review" tab and then  click on the "Compare" button. 3. Click on the "Specific Version…" option. In the dialog that pops up pick the last version you reviewed and click the "Compare" button. [TIP for authors: before checkin of your document, always compare against the "Last Version" on the SharePoint so you can add appropriate more complete check in comments] 4. What you see now is that in addition to the document you have open, two other documents just opened up. One is in the background (flashing on your task bar) – close that one as it is the old version. 5. The other document is in the foreground and contains all the changes between the old version and the latest one. Be sure not to make edits to this document, use it only for reading the changes. To find all the changes, on the ribbon under the "Review" tab, click on the "Reviewing Pane" to open the reviewing pane on the left. You can now click on each pink change to see what it is. 6. When you are done reviewing changes close the document and don't save any changes (remember if you want to make edits/additions/comments make them in the original document which is still open). And now I have a URL to point to people that keep asking about this – enjoy  :-) Comments about this post welcome at the original blog.

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• convert image to spritesheet of tiles for isometric map?

  - by Paul

  is there a way to convert an isometric image (like the first image) to a spritesheet (like the second image), in order to place each image on the isometric map with the code? The map looks like the first image, but some buildings are bigger than just one tile, so I need several squares (let's say the first image is a building, made of multiple tiles with different colors), and each square is placed with an offset of 64x32. The building is created in Blender and I save the image with the isometric perspective. But I have to split each square from this image in order to have the spritesheet, maybe there is smarter way, or a java software that would make the conversion for me?

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• Select comma separated result from via comma separated parameter

  - by Rodney Vinyard

  Select comma separated result from via comma separated parameter PROCEDURE [dbo].[GetCommaSepStringsByCommaSepNumericIds] (@CommaSepNumericIds varchar(max))   AS   BEGIN   /* exec GetCommaSepStringsByCommaSepNumericIds '1xx1, 1xx2, 1xx3' */ DECLARE @returnCommaSepIds varchar(max); with cte as ( select distinct Left(qc.myString, 1) + '-' + substring(qc.myString, 2, 9) + '-' + substring(qc.myString, 11, 7) as myString from q_CoaRequestCompound qc               JOIN               dbo.SplitStringToNumberTable(@CommaSepNumericIds) AS s               ON               qc.q_CoaRequestId = s.ID where SUBSTRING(upper(myString), 1, 1) in('L', '?') ) SELECT @returnCommaSepIds = COALESCE(@returnCommaSepIds + ''',''', '''') + CAST(myString AS varchar(2x)) FROM cte;   set @returnCommaSepIds = @returnCommaSepIds + '''' SELECT @returnCommaSepIds   End   FUNCTION [dbo].[SplitStringToNumberTable] (        @commaSeparatedList varchar(max) ) RETURNS @outTable table (        ID int ) AS BEGIN        DECLARE @parsedItem varchar(10), @Pos int          SET @commaSeparatedList = LTRIM(RTRIM(@commaSeparatedList))+ ','        SET @commaSeparatedList = REPLACE(@commaSeparatedList, ' ', '')        SET @Pos = CHARINDEX(',', @commaSeparatedList, 1)          IF REPLACE(@commaSeparatedList, ',', '') <> ''        BEGIN               WHILE @Pos > 0               BEGIN                      SET @parsedItem = LTRIM(RTRIM(LEFT(@commaSeparatedList, @Pos - 1)))                      IF @parsedItem <> ''                            BEGIN                                   INSERT INTO @outTable(ID)                                   VALUES (CAST(@parsedItem AS int)) --Use Appropriate conversion                            END                            SET @commaSeparatedList = RIGHT(@commaSeparatedList, LEN(@commaSeparatedList) - @Pos)                            SET @Pos = CHARINDEX(',', @commaSeparatedList, 1)               END        END           RETURN END

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• Designing for an algorithm that reports progress

  - by Stefano Borini

  I have an iterative algorithm and I want to print the progress. However, I may also want it not to print any information, or to print it in a different way, or do other logic. In an object oriented language, I would perform the following solutions: Solution 1: virtual method have the algorithm class MyAlgoClass which implements the algo. The class also implements a virtual reportIteration(iterInfo) method which is empty and can be reimplemented. Subclass the MyAlgoClass and override reportIteration so that it does what it needs to do. This solution allows you to carry additional information (for example, the file unit) in the reimplemented class. I don't like this method because it clumps together two functionalities that may be unrelated, but in GUI apps it may be ok. Solution 2: observer pattern the algorithm class has a register(Observer) method, keeps a list of the registered observers and takes care of calling notify() on each of them. Observer::notify() needs a way to get the information from the Subject, so it either has two parameters, one with the Subject and the other with the data the Subject may pass, or just the Subject and the Observer is now in charge of querying it to fetch the relevant information. Solution 3: callbacks I tend to see the callback method as a lightweight observer. Instead of passing an object, you pass a callback, which may be a plain function, but also an instance method in those languages that allow it (for example, in python you can because passing an instance method will remain bound to the instance). C++ however does not allow it, because if you pass a pointer to an instance method, this will not be defined. Please correct me on this regard, my C++ is quite old. The problem with callbacks is that generally you have to pass them together with the data you want the callback to be invoked with. Callbacks don't store state, so you have to pass both the callback and the state to the Subject in order to find it at callback execution, together with any additional data the Subject may provide about the event is reporting. Question My question is relative to the fact that I need to implement the opening problem in a language that is not object oriented, namely Fortran 95, and I am fighting with my usual reasoning which is based on python assumptions and style. I think that in Fortran the concept is similar to C, with the additional trouble that in C you can store a function pointer, while in Fortran 95 you can only pass it around. Do you have any comments, suggestions, tips, and quirks on this regard (in C, C++, Fortran and python, but also in any other language, so to have a comparison of language features that can be exploited on this regard) on how to design for an algorithm that must report progress to some external entity, using state from both the algorithm and the external entity ?

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• Extending Database-as-a-Service to Provision Databases with Application Data

  - by Nilesh A

  Oracle Enterprise Manager 12c Database as a Service (DBaaS) empowers Self Service/SSA Users to rapidly spawn databases on demand in cloud. The configuration and structure of provisioned databases depends on respective service template selected by Self Service user while requesting for database. In EM12c, the DBaaS Self Service/SSA Administrator has the option of hosting various service templates in service catalog and based on underlying DBCA templates.Many times provisioned databases require production scale data either for UAT, testing or development purpose and managing DBCA templates with data can be unwieldy. So, we need to populate the database using post deployment script option and without any additional work for the SSA Users. The SSA Administrator can automate this task in few easy steps. For details on how to setup DBaaS Self Service Portal refer to the DBaaS CookbookIn this article, I will list steps required to enable EM 12c DBaaS to provision databases with application data in two distinct ways using: 1) Data pump 2) Transportable tablespaces (TTS). The steps listed below are just examples of how to extend EM 12c DBaaS and you can even have your own method plugged in part of post deployment script option. Using Data Pump to populate databases These are the steps to be followed to implement extending DBaaS using Data Pump methodolgy: Production DBA should run data pump export on the production database and make the dump file available to all the servers participating in the database zone [sample shown in Fig.1] -- Full exportexpdp FULL=y DUMPFILE=data_pump_dir:dpfull1%U.dmp, data_pump_dir:dpfull2%U.dmp PARALLEL=4 LOGFILE=data_pump_dir:dpexpfull.log JOB_NAME=dpexpfull Figure-1:  Full export of database using data pump Create a post deployment SQL script [sample shown in Fig. 2] and this script can either be uploaded into the software library by SSA Administrator or made available on a shared location accessible from servers where databases are likely to be provisioned Normal 0 -- Full importdeclare    h1   NUMBER;begin-- Creating the directory object where source database dump is backed up.    execute immediate 'create directory DEST_LOC as''/scratch/nagrawal/OracleHomes/oradata/INITCHNG/datafile''';-- Running import    h1 := dbms_datapump.open (operation => 'IMPORT', job_mode => 'FULL', job_name => 'DB_IMPORT10');    dbms_datapump.set_parallel(handle => h1, degree => 1);    dbms_datapump.add_file(handle => h1, filename => 'IMP_GRIDDB_FULL.LOG', directory => 'DATA_PUMP_DIR', filetype => 3);    dbms_datapump.add_file(handle => h1, filename => 'EXP_GRIDDB_FULL_%U.DMP', directory => 'DEST_LOC', filetype => 1);    dbms_datapump.start_job(handle => h1);    dbms_datapump.detach(handle => h1);end;/ Figure-2: Importing using data pump pl/sql procedures Using DBCA, create a template for the production database – include all the init.ora parameters, tablespaces, datafiles & their sizes SSA Administrator should customize “Create Database Deployment Procedure” and provide DBCA template created in the previous step. In “Additional Configuration Options” step of Customize “Create Database Deployment Procedure” flow, provide the name of the SQL script in the Custom Script section and lock the input (shown in Fig. 3). Continue saving the deployment procedure. Figure-3: Using Custom script option for calling Import SQL Now, an SSA user can login to Self Service Portal and use the flow to provision a database that will also  populate the data using the post deployment step. Using Transportable tablespaces to populate databases Copy of all user/application tablespaces will enable this method of populating databases. These are the required steps to extend DBaaS using transportable tablespaces: Production DBA needs to create a backup of tablespaces. Datafiles may need conversion [such as from Big Endian to Little Endian or vice versa] based on the platform of production and destination where DBaaS created the test database. Here is sample backup script shows how to find out if any conversion is required, describes the steps required to convert datafiles and backup tablespace. SSA Administrator should copy the database (tablespaces) backup datafiles and export dumps to the backup location accessible from the hosts participating in the database zone(s). Create a post deployment SQL script and this script can either be uploaded into the software library by SSA Administrator or made available on a shared location accessible from servers where databases are likely to be provisioned. Here is sample post deployment SQL script using transportable tablespaces. Using DBCA, create a template for the production database – all the init.ora parameters should be included. NOTE: DO NOT choose to bring tablespace data into this template as they will be created SSA Administrator should customize “Create Database Deployment Procedure” and provide DBCA template created in the previous step. In the “Additional Configuration Options” step of the flow, provide the name of the SQL script in the Custom Script section and lock the input. Continue saving the deployment procedure. Now, an SSA user can login to Self Service Portal and use the flow to provision a database that will also populate the data using the post deployment step. More Information: Database-as-a-Service on Exadata Cloud Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Research about best way to present multiple products on one page

  - by Michael Dibbets

  I am updating a webshop page. This is a fairly simple page that displays all the products that we currently sell. The page in development is visible here ( https://www.ortho.nl/wwebshop ). Now I was curious, and since I can't find anything via google etc..(probaly don't know the right keywords) what the best way is to present multiple products on one page. Should you use borders? Should you use colours? Which colours? what kind of tweaks will direct the customers attention to the right place? Does anyone know from experience or via research(and could you point me in the right direction to find that research) what the best way to present products is so conversion/clickthrough is optimised?

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• Better than dynamic SQL - How to pass a list of comma separated IDs into a stored proc

  - by Rodney Vinyard

  Better than dynamic SQL - How to pass a list of comma separated IDs into a stored proc:     Derived form "Method 6" from a great article: ·         How to pass a list of values or array to SQL Server stored procedure ·          http://vyaskn.tripod.com/passing_arrays_to_stored_procedures.htm     Create PROCEDURE [dbo].[GetMyTable_ListByCommaSepReqIds] (@CommaSepReqIds varchar(500))   AS   BEGIN   select * from MyTable q               JOIN               dbo.SplitStringToNumberTable(@CommaSepReqIds) AS s               ON               q.MyTableId = s.ID End     ALTER FUNCTION [dbo].[SplitStringToNumberTable] (        @commaSeparatedList varchar(500) ) RETURNS @outTable table (        ID int ) AS BEGIN        DECLARE @parsedItem varchar(10), @Pos int          SET @commaSeparatedList = LTRIM(RTRIM(@commaSeparatedList))+ ','        SET @commaSeparatedList = REPLACE(@commaSeparatedList, ' ', '')        SET @Pos = CHARINDEX(',', @commaSeparatedList, 1)          IF REPLACE(@commaSeparatedList, ',', '') <> ''        BEGIN               WHILE @Pos > 0               BEGIN                      SET @parsedItem = LTRIM(RTRIM(LEFT(@commaSeparatedList, @Pos - 1)))                      IF @parsedItem <> ''                            BEGIN                                   INSERT INTO @outTable (ID)                                   VALUES (CAST(@parsedItem AS int)) --Use Appropriate conversion                            END                            SET @commaSeparatedList = RIGHT(@commaSeparatedList, LEN(@commaSeparatedList) - @Pos)                            SET @Pos = CHARINDEX(',', @commaSeparatedList, 1)               END        END           RETURN END

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• Bitmap to Texture2D problem with colors

  - by xnaNewbie89

  I have a small problem with converting a bitmap to a Texture2D. The resulted image of the conversion has the red channel switched with the blue channel :/ I don't know why, because the pixel formats are the same. If someone can help me I will be very happy :) System.Drawing.Image image = System.Drawing.Bitmap.FromFile(ImageFileLoader.filename); System.Drawing.Bitmap bitmap = new System.Drawing.Bitmap(image); Texture2D mapTexture = new Texture2D(Screen.Game.GraphicsDevice, bitmap.Width, bitmap.Height,false,SurfaceFormat.Color); System.Drawing.Imaging.BitmapData data = bitmap.LockBits(new System.Drawing.Rectangle( 0, 0, bitmap.Width, bitmap.Height), System.Drawing.Imaging.ImageLockMode.ReadOnly,System.Drawing.Imaging.PixelFormat.Format32bppArgb); byte[] bytes = new byte[data.Height * data.Width*4]; System.Runtime.InteropServices.Marshal.Copy(data.Scan0, bytes, 0, bytes.Length); mapTexture.SetData<byte>(bytes, 0, data.Height * data.Width * 4); bitmap.UnlockBits(data); bitmap.Dispose(); image.Dispose();

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• Role of linking, object files and executables

  - by Tim

  For a C or assembly program that does not require any other library, will linking be necessary? In other words, will conversion from C to Assembly and/or from Assembly to an object file be enough without being followed by linking? If linking is still needed, what will it do, given that there is just one object file which doesn't need a library to link to? Relatedly, how different are object files and executable files, given that in Linux, both have file format ELF? Are object files those ELF files that are not runnable? Are there some executable files that can be linked to object files? If yes, does it mean dynamical linking of executables to shared libraries?

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• Purple Cows, Copernicus, and Shampoo – Lessons in Customer Experience

  - by Christina McKeon

  What makes a great customer experience? And, why should you or your organization care? These are the questions that set the stage for the Oracle Customer Experience Summit, which kicked off yesterday in San Francisco. Day 1: The first day was filled with demos and insights from customer experience experts and Oracle customers sharing what it takes to deliver great customer experiences. Author Seth Godin delivered an entertaining presentation that included an in-depth exploration of the always-connected, always-sharing experience revolution that we are witnessing and yes, talked about the purple cow. It turns out that customer experience is your way to be the purple cow. Before everyone headed out to see Pearl Jam and Kings of Leon at the Oracle customer appreciation event, the day wrapped up with a discussion around building a customer-centric culture. Where do you start? Whom does it involve? What are some pitfalls to avoid? Day 2: The second day addressed the details behind all the questions brought up at the end of Day 1. Before you start on a customer experience initiative, Paul Hagen noted that you must understand you will forge a path similar to Copernicus. You will be proposing ideas and approaches that challenge current thinking in your organization. Just as Copernicus' heliocentric theory started a scientific revolution, your customer-centric efforts will start an experience revolution. If you think customer experience is like a traditional marketing approach, think again. It’s not about controlling your customers and leading them where you want them to go. It might sound like heresy to some, but your customers are already in control, whether or not your company realizes and acknowledges it. And, to survive and thrive, you'll have to focus on customers by thinking outside-in and working towards a brand that is better and more authentic. We learned how Vail Resorts takes this customer-centric approach. Employees must experience the mountain themselves and understand the experience from the guest’s standpoint. This has created a culture where employees do things for guests that are not expected. We also learned a valuable lesson in designing and innovating customer-centered experiences from Kerry Bodine. First you make the thing, and then you make the thing right. In this case, the thing is customer experience. Getting customer experience right means iterative prototyping and testing of your ideas. This is where shampoo comes in—think lather, rinse, repeat. Be prepared to keep repeating until the customer experience is right. Many of these sessions will be posted to YouTube in the coming weeks so be sure to subscribe to our CX channel.

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• Goal completions 10x higher in dashboard

  - by cjk

  I have the following table in my Dashboard: Page path level 1 Visits Goal Completions ----------------- ------ ---------------- /sub1/ 994 1,295 / 102 3 /sub2/ 10 1 I know my conversion rate is 10-20%, and that actually in this period I only had 183 goal completions under /sub1/. My goal is set as a regular expression for a particular page (/success?.*), and I have a funnel set up which tracks the page before the goal (/action). The actual urls hit would be /sub1/action then /sub1/success?1234 and /sub2/action then /sub2/success?1234. Why is my table in my dashboard giving me wildly wrong numbers? Have I done something wrong?

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• Link tracking: Amazon or Google way

  - by Howard

  When doing a shopping site, the best way is to reference some successful stores, like Amazon. In the area of link tracking, for example, to see which section of your frontpage yield better conversion: Amazon way: Generate an unique URL for each link in the frontpage, such as http://www.amazon.com/gp/product/B0083Q04IQ/ref=s9_pop_gw_g424_ir04/175-6575053-9292830?pf_rd_m=ATVPDKIKX0DER&pf_rd_s=center-2&pf_rd_r=0AMJCKBBQA63EP0XHB86&pf_rd_t=101&pf_rd_p=1263340922&pf_rd_i=507846 Google way Use Google Analytics <a href="/products/abc" onClick="javascript: pageTracker._trackPageview('/from-main-menu/products/abc');"> WHat are the pros and cons with the above two approaches (besides Google require JS support)?

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• Which one scales better asp or php?

  - by Marin

  Let's say the website is doing fine(forums,pictures,ajax). And it needs scaling up/scaling out. I feel more comfortable with php but I have worked with asp.net as well. Would you say asp.net is much more powerful, more robust and thus easier to scale out? What would be the pros and cons of converting the website to asp.net in regards to scalability and performance versus keeping the website written in PHP? Examples of personal experience in making such a conversion would be a plus. Thank you.

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• what is itunes result sorted by ?

  - by NemesisII

  This is my App on Itunes: http://itunes.apple.com/us/app/buddy-calculator/id445261163?mt=8 My app Key word is : "calculator scientific calc equation math mathematics unit converter conversion statistic algebra" But when I search "Calculator" on Itunes, my app is not appeared (in first two pages). So I want to ask a question that how to improve the rank of my app , and what is the searched result sorted by (new first, vote or downloaded or ...) ? If I want to improve the rank, how can I do, does it cost fee or something ? Thanks you very much ^^ !

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• CRM Goes to School, Supports Enrollment Growth

  - by Tony Berk

  At Post University in Waterbury, CT, the focus is on the student. Generally, the first interaction from a potential student is a lead, which can come from a variety of sources. Any delay in following up with the interested student (the lead) affects the conversion success rate, i.e., the likelihood of enrollment. By implementing Oracle CRM On Demand, Post University automated the admissions process so the admissions counselors are in direct contact with the students and eliminated many manual steps. The admissions and marketing teams, as well as the students, benefit from the new streamlined process. Up next, Post University, plans to increase the efficiency of the student retention processes with the expansion of Oracle CRM On Demand. Take a look at the video to learn more about Post University's Oracle CRM On Demand implementation: Congrats to Post University, and Apex IT, their implementation partner, on the successful implementation!

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• IsNullOrEmpty generic method for Array to avoid Re-Sharper warning

  - by Michael Freidgeim

  I’ve used the following extension method in many places. public static bool IsNullOrEmpty(this Object[] myArr) { return (myArr == null || myArr.Length == 0); }Recently I’ve noticed that Resharper shows warning covariant array conversion to object[] may cause an exception for the following codeObjectsOfMyClass.IsNullOrEmpty()I’ve resolved the issue by creating generic extension method public static bool IsNullOrEmpty<T>(this T[] myArr) { return (myArr == null || myArr.Length == 0); }Related linkshttp://connect.microsoft.com/VisualStudio/feedback/details/94089/add-isnullorempty-to-array-class    public static bool IsNullOrEmpty(this System.Collections.IEnumerable source)        {            if (source == null)                return true;            else            {                return !source.GetEnumerator().MoveNext();            }        }http://stackoverflow.com/questions/8560106/isnullorempty-equivalent-for-array-c-sharp

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• The Use-Case Driven Approach to Change Management

  - by Lauren Clark

  In the third entry of the series on OUM and PMI’s Pulse of the Profession, we took a look at the continued importance of change management and risk management. The topic of change management and OUM’s use-case driven approach has come up in few recent conversations. So I thought I would jot down a few thoughts on how the use-case driven approach aids a project team in managing the project’s scope. The use-case model is one of several tools in OUM that is used to establish and manage the project's scope.  Because a use-case model can be understood by both business and IT project team members, it can serve as a bridge for ongoing collaboration as well as a visual diagram that encapsulates all agreed-upon functionality. This makes it a vital artifact in identifying changes to the project’s scope. Here are some of the primary benefits of using the use-case model as part of the effort for establishing and managing project scope: The use-case model quickly communicates scope in a straightforward manner. All project stakeholders can have a common foundation for the decisions regarding architecture and design and how they relate to the project's objectives. Once agreed upon, the model can be put under change control and any updates to the model can then be quickly identified as potentially affecting the project’s scope.  Changes requested or discovered later in the project can be analyzed objectively for their impact on project's budget, resources and schedule. A modular foundation for the design of the software solution can be established in Elaboration.  This permits work to be divided up effectively and executed in so that the most important and riskiest use-cases can be tackled early in the project. The use-case model helps the team make informed decisions about implementation priorities, which allows effective allocation of limited project resources.  This is very helpful in not only managing scope, but in doing iterative and incremental planning which relies heavily on the ability to identify project priorities. Bottom line is that the use-case model gives the project team solid understanding of scope early in the project.  Combine this understanding with effective project management and communication and you have an effective tool for reducing the risk of overruns in budget and/or time due to out of control scope changes. Now that you’ve had a chance to read these thoughts on the use-case model and project scope, please let me know your feedback based on your experience.

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• BDD: Getting started

  - by thom

  I'm starting with BDD and this is my story: Feature: Months and days to days In order to see months and days as days As a date conversion fan I need a webpage where users can enter days and months and convert them to days. I have some doubts ... Should I write my scenarios before coding anything or should I first write a scenario and then write code, write a scenario again and then write code, and so on ... ? If I should write my scenarios before, can my steps be approved and production code still does not get done? When should I do refactoring on my code? After the feature is done or after each scenario implementation?

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