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  • How to do comments in Activity Stream? (like Facebook)

    - by fesja
    Hi, I'm starting to develop an activity stream. I've read both How to implement the activity stream in a social network and What’s the best manner of implementing a social activity stream?. What I haven't found is the best way to add comments to the activities. As in facebook, each comment can be commented by another person. If each activity comment is saved as another activity, then I would not be able to get the activity of that comment without doing a query. So the solution I'm thinking is to save the comments inside the serialize data field of each activity. If the user wants to delete his comment, I would have to update that activity. Is this the correct solution? Is there a better approach? Thanks!

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  • Microsoft&rsquo;s new technical computing initiative

    - by Randy Walker
    I made a mental note from earlier in the year.  Microsoft literally buys computers by the truckload.  From what I understand, it’s a typical practice amongst large software vendors.  You plug a few wires in, you test it, and you instantly have mega tera tera flops (don’t hold me to that number).  Microsoft has been trying to plug away at their cloud services (named Azure).  Which, for the layman, means Microsoft runs your software on their computers, and as demand increases you can allocate more computing power on the fly. With this in mind, it doesn’t surprise me that I was recently sent an executive email concerning Microsoft’s new technical computing initiative.  I find it to be a great marketing idea with actual substance behind their real work.  From the programmer academic perspective, in college we dreamed about this type of processing power.  This has decades of computer science theory behind it. A copy of the email received.  (note that I almost deleted this email, thinking it was spam due to it’s length) We don't often think about how complex life really is. Take the relatively simple task of commuting to and from work: it is, in fact, a complicated interplay of variables such as weather, train delays, accidents, traffic patterns, road construction, etc. You can however, take steps to shorten your commute - using a good, predictive understanding of a few of these variables. In fact, you probably are already taking these inputs and instinctively building a predictive model that you act on daily to get to your destination more quickly. Now, when we apply the same method to very complex tasks, this modeling approach becomes much more challenging. Recent world events clearly demonstrated our inability to process vast amounts of information and variables that would have helped to more accurately predict the behavior of global financial markets or the occurrence and impact of a volcano eruption in Iceland. To make sense of issues like these, researchers, engineers and analysts create computer models of the almost infinite number of possible interactions in complex systems. But, they need increasingly more sophisticated computer models to better understand how the world behaves and to make fact-based predictions about the future. And, to do this, it requires a tremendous amount of computing power to process and examine the massive data deluge from cameras, digital sensors and precision instruments of all kinds. This is the key to creating more accurate and realistic models that expose the hidden meaning of data, which gives us the kind of insight we need to solve a myriad of challenges. We have made great strides in our ability to build these kinds of computer models, and yet they are still too difficult, expensive and time consuming to manage. Today, even the most complicated data-rich simulations cannot fully capture all of the intricacies and dependencies of the systems they are trying to model. That is why, across the scientific and engineering world, it is so hard to say with any certainty when or where the next volcano will erupt and what flight patterns it might affect, or to more accurately predict something like a global flu pandemic. So far, we just cannot collect, correlate and compute enough data to create an accurate forecast of the real world. But this is about to change. Innovations in technology are transforming our ability to measure, monitor and model how the world behaves. The implication for scientific research is profound, and it will transform the way we tackle global challenges like health care and climate change. It will also have a huge impact on engineering and business, delivering breakthroughs that could lead to the creation of new products, new businesses and even new industries. Because you are a subscriber to executive e-mails from Microsoft, I want you to be the first to know about a new effort focused specifically on empowering millions of the world's smartest problem solvers. Today, I am happy to introduce Microsoft's Technical Computing initiative. Our goal is to unleash the power of pervasive, accurate, real-time modeling to help people and organizations achieve their objectives and realize their potential. We are bringing together some of the brightest minds in the technical computing community across industry, academia and science at www.modelingtheworld.com to discuss trends, challenges and shared opportunities. New advances provide the foundation for tools and applications that will make technical computing more affordable and accessible where mathematical and computational principles are applied to solve practical problems. One day soon, complicated tasks like building a sophisticated computer model that would typically take a team of advanced software programmers months to build and days to run, will be accomplished in a single afternoon by a scientist, engineer or analyst working at the PC on their desktop. And as technology continues to advance, these models will become more complete and accurate in the way they represent the world. This will speed our ability to test new ideas, improve processes and advance our understanding of systems. Our technical computing initiative reflects the best of Microsoft's heritage. Ever since Bill Gates articulated the then far-fetched vision of "a computer on every desktop" in the early 1980's, Microsoft has been at the forefront of expanding the power and reach of computing to benefit the world. As someone who worked closely with Bill for many years at Microsoft, I am happy to share with you that the passion behind that vision is fully alive at Microsoft and is carried out in the creation of our new Technical Computing group. Enabling more people to make better predictions We have seen the impact of making greater computing power more available firsthand through our investments in high performance computing (HPC) over the past five years. Scientists, engineers and analysts in organizations of all sizes and sectors are finding that using distributed computational power creates societal impact, fuels scientific breakthroughs and delivers competitive advantages. For example, we have seen remarkable results from some of our current customers: Malaria strikes 300,000 to 500,000 people around the world each year. To help in the effort to eradicate malaria worldwide, scientists at Intellectual Ventures use software that simulates how the disease spreads and would respond to prevention and control methods, such as vaccines and the use of bed nets. Technical computing allows researchers to model more detailed parameters for more accurate results and receive those results in less than an hour, rather than waiting a full day. Aerospace engineering firm, a.i. solutions, Inc., needed a more powerful computing platform to keep up with the increasingly complex computational needs of its customers: NASA, the Department of Defense and other government agencies planning space flights. To meet that need, it adopted technical computing. Now, a.i. solutions can produce detailed predictions and analysis of the flight dynamics of a given spacecraft, from optimal launch times and orbit determination to attitude control and navigation, up to eight times faster. This enables them to avoid mistakes in any areas that can cause a space mission to fail and potentially result in the loss of life and millions of dollars. Western & Southern Financial Group faced the challenge of running ever larger and more complex actuarial models as its number of policyholders and products grew and regulatory requirements changed. The company chose an actuarial solution that runs on technical computing technology. The solution is easy for the company's IT staff to manage and adjust to meet business needs. The new solution helps the company reduce modeling time by up to 99 percent - letting the team fine-tune its models for more accurate product pricing and financial projections. Our Technical Computing direction Collaborating closely with partners across industry and academia, we must now extend the reach of technical computing even further to help predictive modelers and data explorers make faster, more accurate predictions. As we build the Technical Computing initiative, we will invest in three core areas: Technical computing to the cloud: Microsoft will play a leading role in bringing technical computing power to scientists, engineers and analysts through the cloud. Existing high- performance computing users will benefit from the ability to augment their on-premises systems with cloud resources that enable 'just-in-time' processing. This platform will help ensure processing resources are available whenever they are needed-reliably, consistently and quickly. Simplify parallel development: Today, computers are shipping with more processing power than ever, including multiple cores, but most modern software only uses a small amount of the available processing power. Parallel programs are extremely difficult to write, test and trouble shoot. However, a consistent model for parallel programming can help more developers unlock the tremendous power in today's modern computers and enable a new generation of technical computing. We are delivering new tools to automate and simplify writing software through parallel processing from the desktop... to the cluster... to the cloud. Develop powerful new technical computing tools and applications: We know scientists, engineers and analysts are pushing common tools (i.e., spreadsheets and databases) to the limits with complex, data-intensive models. They need easy access to more computing power and simplified tools to increase the speed of their work. We are building a platform to do this. Our development efforts will yield new, easy-to-use tools and applications that automate data acquisition, modeling, simulation, visualization, workflow and collaboration. This will allow them to spend more time on their work and less time wrestling with complicated technology. Thinking bigger There is so much left to be discovered and so many questions yet to be answered in the fascinating world around us. We believe the technical computing community will show us that we have not seen anything yet. Imagine just some of the breakthroughs this community could make possible: Better predictions to help improve the understanding of pandemics, contagion and global health trends. Climate change models that predict environmental, economic and human impact, accessible in real-time during key discussions and debates. More accurate prediction of natural disasters and their impact to develop more effective emergency response plans. With an ambitious charter in hand, this new team is ready to build on our progress to-date and execute Microsoft's technical computing vision over the months and years ahead. We will steadily invest in the right technologies, tools and talent, and work to bring together the technical computing community. I invite you to visit www.modelingtheworld.com today. We welcome your ideas and feedback. I look forward to making this journey with you and others who want to answer the world's biggest questions, discover solutions to problems that seem impossible and uncover a host of new opportunities to change the world we live in for the better. Bob

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  • The Complete List of iPad Tips, Tricks, and Tutorials

    - by Ross
    The Apple iPad is the latest new toy, and we’ve put together a comprehensive list of every tip, trick, and tutorial that we could find to help you get the most out of it—and we’re even giving one away to one lucky reader. So read on! Note: We’ll be keeping this page updated as we find more great articles, so you should bookmark this page for future reference. Want Your Own iPad? How-To Geek is Giving One Away! All you have to do to enter is become a fan of our Facebook page, and we’ll pick a random fan to win the prize. Win an iPad on the How-To Geek Facebook Fan Page Disable the “clicking sound” on the iPad Keyboard Does the clicking sound when you tap the iPad keyboard bother you? Thankfully it’s easy to disable with a couple of taps. How to disable the “clicking sound” on your iPad’s keyboard Enable and add bookmarks to the Safari Bookmarks Bar on your iPad By default, Safari doesn’t display the Bookmarks Bar. This tip shows you how to change that. How to enable and add bookmarks to the Safari Bookmarks Bar on your iPad Clear the Cache, History and Cookies in Safari for the iPad You’re probably used to clearing this kind of data right from within the browser. Not so with Safari on the iPad – but here’s how you can. How to clear the cache, history and cookies in Safari for iPad How to add more Apps to your iPad Dock The iPad has four icons in its ‘dock’. Did you know it can hold 6? How to add more Apps to your iPad Dock Convert PDF files to ePub files to read on your iPad with iBooks ePub is the format that iBooks are in. So for those of you with large eBook collections in PDF, here’s how you convert them to read in iBooks. How to convert PDF files to ePub files to read on your iPad with iBooks How to force your iPad to restart Has an app caused your iPad to freeze up, and you can’t escape? This tip shows you how to force your iPad to restart. How to force your iPad to restart How to export Keynote for iPad presentations to your Mac or PC Exporting Keynote presentations from your iPad to your Mac or PC isn’t as straight forward as you might have expected. This tutorial shows you how. How to export Keynote for iPad presentations to your Mac or PC How to import presentations to Keynote on your iPad Having trouble getting your presentations onto your iPad? How to import presentations to Keynote on your iPad How to import documents to Pages on your iPad This guide shows you how to transfer documents (MS Word or Pages) from your Mac/PC to your iPad. How to import documents to Pages on your iPad How to insert photos in a Pages document using iPad and share it as a PDF Want to spice up that doc with a picture you just took? This tutorial will show you how – and how to export that document as a PDF. How to insert photos in a Pages document using iPad and share it as a PDF How to lock your iPad If you have kids or co-workers/friends who think it’s funny to mess with your iPad – lock it. How to lock your iPad How to remove the “Sent from my iPad” signature from outgoing email on your iPad Does everyone need to know you just sent that email from your iPad? Probably not. This guide shows you how to remove the “Sent from my iPad” signature and replace it with your own (or none). How to remove the “Sent from my iPad” signature from outgoing email on your iPad How To Sync Multiple Calendars to the iPad With Google Sync This tutorial will show you a workaround on how to sync multiple calendars on your iPad using Google Sync. How to Sync Multiple Calendars to the iPad With Google Sync How to determine the MAC address of your iPad If your network restricts connections via MAC address – this guide will show you how to determine what yours is. How to determine the MAC address of your iPad How to take a screenshot of your iPad Do you need to take a screenshot of your iPad? This quick tip shows you how to do just that. How to take a screenshot of your iPad How to delete apps from your iPod Touch, iPhone or iPad Anyone who had an iPod Touch or iPhone before they had an iPad won’t need this tutorial. But if you’re new to the experience, this one will help. How to delete apps from your iPod Touch, iPhone or iPad How to determine the iPad ECID on Windows and Mac iPadintosh shows us how to determine the iPad’s ECID code – something you’ll want to have come Jailbreak time. How to grab the iPad ECID in Windows or OS X iPad Apps: Twitter and social networking essentials Enggadget has you covered with reviews of the first slew of iPad specific Twitter and other social networking apps. iPad Apps: Twitter and social networking essentials What does your website look like on an iPad? iPad Peek is a web based tool that allows you to enter any given URL, and it will display that page the same way Safari on the iPad does. Great for web site owners who don’t have access to an iPad. iPadPeek Stream Music and Videos to your iPad Gizmodo reviews the iPad app StreamToMe, which allows you to stream media from your Mac to your iPad across your local network. Their feelings in a nutshell – worth the $3, but not perfect. Review: StreamToMe for the iPad Apple iPad : Change links in Google Reader to point to full HTML webpage How to change links in Safari for iPad so that Google Reader points to a full HTML webpage How to connect an iPad to your existing wireless keyboard This video will show you how to connect your iPad to a wireless keyboard if you’re having any problems – and from the sound of things, quite a few folks are. via TUAW How to get started with the iPad Mashable has a very entry-level guide that will help you set up your iPad for the first time. Mashable’s Guide to Setting up the iPad Essential iPad Apps Downloadsquad gives mini-reviews to 8 iPad apps that you should install as soon as you get your iPad. iPad App Buyers Guide: Essential Apps you should get on day one Videos: The Official iPad Guided Tours From none other than Apple! Great getting started videos for all the included iPad apps. The Official iPad Guided Tours The Official iPad Manual When you buy an iPad, you don’t get a manual. But that’s not to say there isn’t one. Apple provides a 150 guide for your iPad in PDF format. The Official iPad Manual (pdf) How to print from your iPad Sure, it’s actually just an App (PrintCentral – $9.99 USD), but as of right now, it’s the only way. PrintCentral How to make your own iPad Wallpaper A perfectly detailed tutorial on how to make your own wallpaper for your iPad. The author also provides a really nice sample wallpaper, published under the Attribution-Noncommercial 2.0 Generic license. How to make your own iPad Wallpaper Got any more tips? Share them in the comments, and we’ll update the post with the links, or just the tip itself. Similar Articles Productive Geek Tips Want an iPad? How-To Geek is Giving One Away!Why Wait? Amazing New Add-on Turns Your iPhone into an iPad! [Comic]Clear the Auto-Complete Email Address Cache in OutlookAsk the Readers: Share Your Tips for Defeating Viruses and MalwareStupid Geek Tricks: Tile or Cascade Multiple Windows in Windows 7 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Are You Blocked On Gtalk? Find out Discover Latest Android Apps On AppBrain The Ultimate Guide For YouTube Lovers Will it Blend? iPad Edition Penolo Lets You Share Sketches On Twitter Visit Woolyss.com for Old School Games, Music and Videos

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  • The Windows Browser Ballot Screen Offers Web Browser Choice to European Users

    - by Matthew Guay
    Since March, our friends across the pond in Europe get to decide which browser they want to install with their Windows OS. Today we thought we would take a look at the ballot choices, some are well known, and others you may not have heard of. Windows users in European countries should start seeing the so called “Browser Ballot Screen” after installing the Windows Update KB976002 (link below). The browser ballot offers a dozen different browsers, including some you’ve likely never heard of.  They each have some unique features, and are all free, and here we take a quick look at each of them. Internet Explorer 8 Internet Explorer is the world’s most used web browser, as it’s bundled with Windows. It also includes several unique features, including Accelerators that make it easy to search or find a map of a location, and InPrivate filtering to directly control what sites can get personal information.  Additionally, it offers great integration with Windows Touch and the new taskbar in Windows 7. IE 8 runs on Windows XP and newer, and is bundled with Windows 7. Mozilla Firefox 3.6 Firefox is the most popular browser other than Internet Explorer.  It is the modern descendant of Netscape, and is loved by web developers for its adherence to web standards, openness, and expandability.  It offers thousands of Add-ons and themes to let you customize it to fit your preferences. The most recent version has added Personas, which are quick, lightweight themes to let you personalize the look your browser. It’s open source, and runs on all modern versions of Windows, Mac OS X, and Linux. Of course thanks to Asian Angel, our resident browser expert, you can check out several articles regarding this popular IE alternative. Google Chrome 4 Google Chrome has gained an impressive amount of market share during its short time in the market. It offers a minimalistic interface and fast speeds with intensive web applications. The address bar is also a search bar, so you can enter a search query or web address and quickly get the information you need. With version 4 you can add a growing number of extensions, personalize it with a variety of stylish themes, and automatically translate foreign websites into your own language. Opera 10.50 Although Opera has been around for over a decade, relatively few users have used it. With the new 10.50 release, Opera has many unique features packed in a sleek UI. It integrates great with Aero and the Windows 7 taskbar, and lets you preview the contents of your websites in the tab bar. It also includes Opera Unite, a small personal web server to make file sharing easy, Opera Turbo to speed up your internet when the connection is slow, and Opera Link to keep all your copies of Opera in sync. It’s a popular browser on many mobile devices, and version 10.50 has a lot of enhancements. Apple Safari 4 Safari is the default browser in Mac OS X, and starting with version 3 it has been available for Windows as well. It’s based on Webkit, the popular new rendering engine that provides great speed and standards compatibility.  Safari 4 lets you browse your browsing history in a unique Coverflow interface, and shows your Top Sites in a fancy, 3D interface.  It’s also great for viewing mobile websites for the iPhone and other mobile devices through Developer Tools. Flock 2.5 Based on the popular Firefox core, Flock brings a multitude of social features to your browsing experience. You can view the latest YouTube videos, Flickr pictures, update your favorite social network, and keep up with your webmail thanks to It’s integration with a wide variety of services. You can even post to your blog through the integrated blog editor. If your time online is mostly spent in social services, this may be a browser you want to check out. Maxthon 2.5 Maxthon is a unique browser that builds on Internet Explorer to bring more features with IE’s rendering. Formerly known as MyIE2, Maxthon was popular for bringing tabbed browsing with IE rendering during the days of IE 6.  Today Maxthon supports a wide range of plugins and skins, so you can customize it however you want. It includes mouse gestures, a web accelerator to speed up pokey internet connections, a content blocker to remove unwanted content from sites, an online account to backup your favorites, and a nice download manager. Avant Browser Another nice browser based on Internet Explorer, Avant brings a wide variety of features in a nice brushed-metal interface. It includes an integrated AutoFill for forms, mouse gestures, customizable skins, and privacy protection features. It also includes a Flash blocker that will only load flash in webpages when you select them. You can also integrate Avant with an online account to store your bookmarks, feeds, settings and passwords online. Sleipnir Sleipnir is a customizable browser meant for advance users that is quite popular in Japan. It’s built on the Trident engine and virtually every aspect of is customizable unlike Internet Explorer.   FlashPeak SlimBrowser SlimBrowser from FlashPeak incorporates a lot of features like Popup Killer, Auto Login, site filtering and more. It’s based on Internet Explorer but offers a lot more customizable options out of the box.   K-meleon This basic browser is light on system resources and based on the Gecko engine. It’s been in development for years on SourceForge, and if you like to tweak virtually any aspect of your browser, this might be a good choice for you.   GreenBrowser GreenBrowser is based on Internet Explorer and is available in several languages. It has a large amount of features out of the box and is light on system resources.   Conclusion The European Union asked for more choices in the web browser they could choose from when installing Windows, and with the Browser Ballot Screen, they certainly get a variety to choose from.  If you’ve tried out some of the lesser known browsers, or think some important ones have been left out, leave a comment and tell us about it. Learn More About the Browser Ballot Screen and Download Alternatives to IE Windows Update KB976002 Similar Articles Productive Geek Tips Set the Default Browser on Ubuntu From the Command LineQuick Tip: Empty Internet Explorer 7 Cache when Browser is ClosedView Hidden Files and Folders in Ubuntu File BrowserSet the Default Browser and Email Client in UbuntuAccess Multiple Browsers from Firefox with Browser View Plus TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more

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  • How Mary Meeker’s Latest Findings May Make You Re-Imagine Commerce

    - by Brenna Johnson-Oracle
    0 0 1 954 5439 Endeca Technologies 45 12 6381 14.0 Normal 0 false false false EN-US JA X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:Cambria; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} Today, Mary Meeker released her highly anticipated annual “Internet Trends” presentation for 2014. All 164 slides are jam-packed with pretty much everything you need to know about the state of the Internet. And as luck would have it, Oracle is staying ahead of these trends (but we’ll talk about that later). There were a few surprises, some stats to solidify what you likely already know, and Meeker’s novel observations about where we are all going. What interested me the most is not only how people are engaging in their personal lives, but how they engage with brands. As you could probably predict, Internet usage growth is slowing while tablet user and mobile data traffic growth continue their meteoric rise around the globe, with tremendous growth in underpenetrated markets like China, India, Brazil and Indonesia. Now hold those the “Internet is dead” comments. Keep in mind there’s still plenty of room to grow, and a multiscreen model is Meeker’s vision for our future. Despite 1.5x YOY growth for mobile traffic, mobile still only makes up about 23% of all traffic today. With tablet shipments easily outpacing figures for PCs even at their height (in 2007), mobile will only continue on it’s path, but won’t be everything to everyone. Mobile won’t replace every touchpoint, it’s just created our shorter attention spans and demand for simpler, more personal experiences. As Meeker points out TVs, tablets, PCs, and smartphones are used for different activities at present, but lines will blur (for example, 84% of smartphones owners use their device while watching TV). Day-to-day activities are being re-imagining through simple, beautiful user experiences. It seems like every day I discover a new way a brand/site/app made the most mundane or mounting task enjoyable and frictionless – and I’m not alone. Meeker points out the evolution of how we do everything from how we communicate, get information, use money, meet someone, get places, order a meal, and consume media is all done through new user interfaces that make day-to-day tasks simpler. This movement has caused just about everyone’s patience for a poor UX to take a nosedive. And it’s not just the digital user experience, technology is making a lot of people’s offline lives easier, and less expensive. Today 47% of online shopping utilizes free shipping— nearly half. And Meeker predicts same day local delivery will be the “next big thing” (and you can take a guess on who will own that). Content, Community and Commerce creates the “Internet Trifecta.” Meeker pointed out that when content, communities and commerce occur in a single experience it’s embraced by consumers, which translates to big dollars for brands. The magic happens when consumers can get inspired, research, and buy in a single experience. As the buying cycle has changed and touchpoints (Web, mobile, social, store) are no longer tied to “roles” or steps in the customer journey, brands must make all experiences (content and commerce) available in a single, adaptable experience. (We at Oracle Commerce have a lot to say on this topic – stay tuned!) And in what Meeker calls the “biggest re-imagination of all:” consumers enabled with smartphones and sensors are creating troves of findable and sharable data, which she says is in the early stages, by growing rapidly. She notes that transparency and patterns of consumers with this hardware (FYI - there are up to 10 sensors embedded in smartphones now) has created a Big Data treasure chest to be mined to improve business and the life of the consumer. The opportunities are endless. So what does it all mean for a company doing business online? Start thinking about how you can: Re-imagine your experience. Not your online experience and your mobile experience and your social experience – your overall experience. When consumers can research, buy, and advocate from anywhere (and their attention spans are at an all-time low) channels don’t exist. Enable simple and beautiful interactions informed by all of the online and offline data you leverage across your enterprise. Ethically leverage the endless supply of data (user generated content, clicks, purchases, in-store behavior, social activity) to make experiences more beautiful, more accurate, and more personalized (not to mention, more lucrative for you). Re-imagine content and commerce. Content and commerce must co-exist in a single destination where shoppers can get inspired, explore, research, share, and purchase in a collective experience. Think of how you can deliver an experience where all types of experiences (brand stories and commerce) adapt to every customer need. (Look for more on this topic coming soon). Re-imagine your reach. Look to Meeker’s findings to see how the global appetite for digital experiences is growing, but under-served in many places (i.e.: India, Mexico, Indonesia, Brazil, Philippines, etc.). Growing your online business to a new geography doesn’t have to mean starting from scratch or having an entirely new team manage the new endeavor. Expand using what you’ve already built in a multisite framework, with global language support. And of course, make sure it’s optimized for mobile! Re-imagine the possible. After every Meeker report, I’m always left with the thought “we are just at the beginning.” Everyday there is more data, more possibilities, more online consumers, and more opportunities to use new latest technology to get closer to your customers and be more successful. There’s a lot going on in our Product Development and Product Innovations groups to automate innovation for our customers, so that they can continue to stay ahead of these trends, without disrupting their business. Check out a recent interview with our Innovations Team on some of these new possibilities. Staying on track despite the seemingly endless possibilities out there is the hard part. Prioritizing where you will focus based on your unique brand promise, customer and goals is what you do best. To learn how Oracle Commerce can help your business achieve your goals check out oracle.com/commerce. Check out Meeker’s entire report here.

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  • Force.com presents Database.com SQL Azure/Amazon RDS unfazed

    - by Sarang
    At the DreamForce 2010 event in San Francisco Force.com unveiled their next big thing in the Fat SaaS portfolio "Database.com".  I am still wondering how would they would've shelled out for that domain name. Now why would a already established SaaS player foray into a key building block like Database? Potentially allowing enterprises to build apps that do not utilize the Force.com stack! One key reason is being seen as the Fat SaaS player with evey trick in the SaaS space under his belt. You want CRM come hither, want a custom development PaaS like solution welcome home (VMForce), want all your apps to talk to a cloud DB and minimize latency by having it reside closer to you cloud apps? You've come to the right place sire! Other is potentially killing foray of smaller DB players like Oracle (Not surprisingly, the Database.com offering is a highly customized and scalable Oracle database) from entering the lucrative SaaS db marketplace. The feature set promised looks great out of the box for someone who likes to visualize cool new architectures. The ground realities are certainly going to be a lot different considering the SOAP/REST style access patterns in lieu of the comfortable old shoe of SQL. Microsoft suffered heavily with SDS (SQL Data Services) offering in early 2009 and had to pull the plug on the product only to reintroduce as a simple SQL Server in the cloud, SQL Windows Azure. Though MSFT is playing cool by providing OData semantics to work with SQL Windows Azure satisfying atleast some needs of the Web-Style to a DB. The other features like Social data models including Profiles, Status updates, feeds seem interesting as well. (Although I beleive social is just one of the aspects of large scale collaborative computing). All these features start "Free" for devs its a good news but the good news stops here. The overall pricing model of $ per Users per Transactions / Month is highly disproportionate compared to Amazon RDS (Based on MySQL) or SQL Windows Azure (Based on MSSQL). Roger Jennigs of Oakleaf did an interesting comparo based on 3, 10, 100, 500 users and it turns out that Database.com going by current understanding is way too expensive for the services on offer. The offering may not impact the decision for DotNet shops mulling their cloud stategy or even some Java/MySQL shops thinking about Amazon RDS, however for enterprises having already invested in other force.com offerings this could be a very important piece in the cloud strategy jigsaw. One which would address a key cloud DB issue of "Latency" for them at least it will help having the DB in the neighborhood. The tooling and "SQL like" access provider drivers (Think ODBC/JDBC) will be available later this year. Progress Software has already announced their JDBC driver stack for Database.com. It remains to be seen how effective the overall solutions proves to be in the longer run but for starts its a important decision towards consolidating Force.com's already strong positioning in the SaaS space. As always contrasting views are welcome! :)

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  • 10 Excellent Icon Sets

    - by Jyoti
    Icons are really useful for web design, application interface and more. Everyone loves good looking icons. In this post you will find 10 fresh new icon packs that you can use for your project. Pixelpress Mixed Icons: Social Media Icons By Studio M6: Now Wooden App Icon: Onebit Icon Pack: Fresh Add On Icon Set: 3D [...]

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  • Facebook Application Development - Tips For Owners and Designers

    Facebook applications are an innovation aimed to help their owners to make the most of one of the largest social networks. But like any other popular novelty, this Facebook option raises a lot of questions too. In this article you will find tips and recommendations which can be helpful when planning, designing, and developing Facebook applications.

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  • Now It’s Personal (Although It Should Always Be): Campus Recruitment

    - by user769227
    One of the things that I think is important and I want our Campus Recruitment Team here at Oracle to be known for is outstanding customer service. When I say customer service, I mean both students and hiring managers should feel they have had a great experience in our campus hiring process. I think one of the keys to providing outstanding customer service is being able to provide as best as we can a personalised experience where the students who are interviewing with us feel like individuals in our process and not just part a ‘campus drive’. In the campus world this can be challenging at times especially in countries where there is high volume hiring. It can be tricky to create a personal experience when you are hiring for a large number of open graduate roles at one time. I think Campus Recruitment is one of the areas in the recruitment industry that is just waiting for a change. We have all seen the proliferation of Social Media in Recruitment over the past 4-6 years. Every Recruiter has a LinkedIn account or uses Twitter or G+ or FB, etc… and some individuals and organisations do it really well. Even in Campus Hiring there is great Social Media initiatives where companies reach out to students and talk to them. However one thing that has not really changed (and this is a generalisation) is the campus hiring interview process. Do these words inspire enthusiasm to you: “Group Interview, Assessment Centre, On-Campus Drive, Off-Campus Drive, etc...” I don’t know about you but to me these words don’t really sound very personal or individual to students. It almost conjures up images of a factory production line or those long queues you see where the person behind the counter says ‘take a number’. Campus Recruitment has come a long way don’t get me wrong – companies can share data with and talk to students in so many different ways now it really has become a much more transparent and open process. There are some times such as at IIT’s in India where it really is a bit old school in terms of interviewing with students running from company to company interviewing on campus over the course of a few days but I want students talking to Oracle to have as great an experience as possible (the outcome of getting a job or not is separate to the customer experience). As students, what are your thoughts? Do you feel like ‘just a number’ when you are interviewing or is there ways that companies can make the process more personalised. Let us know your thoughts. If you are interviewing with Oracle and have questions, want to talk to us or want to know what it is like working here – email us and we will help where we can. If you can’t reach your local Recruiter in your region email me at [email protected] and I will put you in touch with the appropriate person.

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  • Facebook Sponsored Results: Is It Getting Results?

    - by Mike Stiles
    Social marketers who like to focus on the paid aspect of the paid/earned hybrid Facebook represents may want to keep themselves aware of how the network’s new Sponsored Results ad product is performing. The ads, which appear when a user conducts a search from the Facebook search bar, have only been around a week or so. But the first statistics coming out of them are not bad. Marketer Nanigans says click-through rates on the Sponsored Results have been nearly 23 times better than regular Facebook ads. Some click-through rates have even gone over 3%. Just to give you some perspective, a TechCrunch article points out that’s the same kind of click-through rates that were being enjoyed during the go-go dot com boom of the 90’s. The average across the Internet in its entirety is now somewhere around .3% on a good day, so a 3% number should be enough to raise an eyebrow. Plus the cost-per-click price is turning up 78% lower than regular Facebook ads, so that should raise the other eyebrow. Marketers have gotten pretty used to being able to buy ads against certain keywords. Most any digital property worth its salt that sells ads offers this, and so does Facebook with its Sponsored Results product. But the unique prize Facebook brings to the table is the ability to also buy based on demographic and interest information gleaned from Facebook user profiles. With almost 950 million logging in, this is exactly the kind of leveraging of those users conventional wisdom says is necessary for Facebook to deliver on its amazing potential. So how does the Facebook user fit into this? Notorious for finding out exactly where sponsored marketing messages are appearing and training their eyeballs to avoid those areas, will the Facebook user reject these Sponsored Results? Well, Facebook may have found an area in addition to the News Feed where paid elements can’t be avoided and will be tolerated. If users want to read their News Feed, and they do, they’re going to see sponsored posts. Likewise, if they want to search for friends or Pages, and they do, they’re going to see Sponsored Results. The paid results are clearly marked as such. As long as their organic search results are not tainted or compromised, they will continue using search. But something more is going on. The early click-through rate numbers say not only do users not mind seeing these Sponsored Results, they’re finding them relevant enough to click on. And once they click, they seem to be liking what they find, with a reported 14% higher install rate than Marketplace Ads. It’s early, and obviously the jury is still out. But this is a new social paid marketing opportunity that’s well worth keeping an eye on, and that may wind up hitting the trifecta of being effective for the platform, the consumer, and the marketer.

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  • CRMIT Solution´s CRM++ Asterisk Telephony Connector Achieves Oracle Validated Integration with Oracle Sales Cloud

    - by Richard Lefebvre
    To achieve Oracle Validated Integration, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customers. Based on a Telephony Application Programming Interface (TAPI) framework the CRM++ Asterisk Telephony Connector integrates the Asterisk telephony solutions with Oracle® Sales Cloud. "The CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud showcases CRMIT Solutions focus and commitment to extend the Customer Experience (CX) expertise to our existing and potential customers," said Vinod Reddy, Founder & CEO, CRMIT Solutions. "Oracle® Validated Integration applies a rigorous technical review and test process," said Kevin O’Brien, senior director, ISV and SaaS Strategy, Oracle®. "Achieving Oracle® Validated Integration through Oracle® PartnerNetwork gives our customers confidence that the CRM++ Asterisk Telephony Connector for Oracle® Sales Cloud has been validated and that the products work together as designed. This helps reduce deployment risk and improves the user experience for our joint customers." CRM++ is a suite of native Customer Experience solutions for Oracle® CRM On Demand, Oracle® Sales Cloud and Oracle® RightNow Cloud Service. With over 3000+ users the CRM++ framework helps extend the Customer Experience (CX) and the power of Customer Relations Management features including Email WorkBench, Self Service Portal, Mobile CRM, Social CRM and Computer Telephony Integration.. About CRMIT Solutions CRMIT Solutions is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With more than 200 certified customer relationship management (CRM) consultants and more than 175 successful CRM deployments globally, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments including various rapid implementation and migration utilities for Oracle® Sales Cloud, Oracle® CRM On Demand, Oracle® Eloqua, Oracle® Social Relationship Management and Oracle® RightNow Cloud Service. About Oracle Validated Integration Oracle Validated Integration, available through the Oracle PartnerNetwork (OPN), gives customers confidence that the integration of complementary partner software products with Oracle Applications and specific Oracle Fusion Middleware solutions have been validated, and the products work together as designed. This can help customers reduce risk, improve system implementation cycles, and provide for smoother upgrades and simpler maintenance. Oracle Validated Integration applies a rigorous technical process to review partner integrations. Partners who have successfully completed the program are authorized to use the “Oracle Validated Integration” logo. For more information, please visit Oracle.com at http://www.oracle.com/us/partnerships/solutions/index.html.

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  • A Video Chat with OAUG President David Ferguson

    - by Aaron Lazenby
    A week ago, I had a chance to sit down with OAUG president David Ferguson. I was really looking forward to this conversation after the sharp opinion piece David submitted to Profit Online last year about what it takes to implement social CRM in a sales organization.  Here, David shares his thoughts about this year's Collaborate 10 conference, the topics users are exited about, and the work the OAUG will be doing in the next twelve months.

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  • Big Data – Is Big Data Relevant to me? – Big Data Questionnaires – Guest Post by Vinod Kumar

    - by Pinal Dave
    This guest post is by Vinod Kumar. Vinod Kumar has worked with SQL Server extensively since joining the industry over a decade ago. Working on various versions of SQL Server 7.0, Oracle 7.3 and other database technologies – he now works with the Microsoft Technology Center (MTC) as a Technology Architect. Let us read the blog post in Vinod’s own voice. I think the series from Pinal is a good one for anyone planning to start on Big Data journey from the basics. In my daily customer interactions this buzz of “Big Data” always comes up, I react generally saying – “Sir, do you really have a ‘Big Data’ problem or do you have a big Data problem?” Generally, there is a silence in the air when I ask this question. Data is everywhere in organizations – be it big data, small data, all data and for few it is bad data which is same as no data :). Wow, don’t discount me as someone who opposes “Big Data”, I am a big supporter as much as I am a critic of the abuse of this term by the people. In this post, I wanted to let my mind flow so that you can also think in the direction I want you to see these concepts. In any case, this is not an exhaustive dump of what is in my mind – but you will surely get the drift how I am going to question Big Data terms from customers!!! Is Big Data Relevant to me? Many of my customers talk to me like blank whiteboard with no idea – “why Big Data”. They want to jump into the bandwagon of technology and they want to decipher insights from their unexplored data a.k.a. unstructured data with structured data. So what are these industry scenario’s that come to mind? Here are some of them: Financials Fraud detection: Banks and Credit cards are monitoring your spending habits on real-time basis. Customer Segmentation: applies in every industry from Banking to Retail to Aviation to Utility and others where they deal with end customer who consume their products and services. Customer Sentiment Analysis: Responding to negative brand perception on social or amplify the positive perception. Sales and Marketing Campaign: Understand the impact and get closer to customer delight. Call Center Analysis: attempt to take unstructured voice recordings and analyze them for content and sentiment. Medical Reduce Re-admissions: How to build a proactive follow-up engagements with patients. Patient Monitoring: How to track Inpatient, Out-Patient, Emergency Visits, Intensive Care Units etc. Preventive Care: Disease identification and Risk stratification is a very crucial business function for medical. Claims fraud detection: There is no precise dollars that one can put here, but this is a big thing for the medical field. Retail Customer Sentiment Analysis, Customer Care Centers, Campaign Management. Supply Chain Analysis: Every sensors and RFID data can be tracked for warehouse space optimization. Location based marketing: Based on where a check-in happens retail stores can be optimize their marketing. Telecom Price optimization and Plans, Finding Customer churn, Customer loyalty programs Call Detail Record (CDR) Analysis, Network optimizations, User Location analysis Customer Behavior Analysis Insurance Fraud Detection & Analysis, Pricing based on customer Sentiment Analysis, Loyalty Management Agents Analysis, Customer Value Management This list can go on to other areas like Utility, Manufacturing, Travel, ITES etc. So as you can see, there are obviously interesting use cases for each of these industry verticals. These are just representative list. Where to start? A lot of times I try to quiz customers on a number of dimensions before starting a Big Data conversation. Are you getting the data you need the way you want it and in a timely manner? Can you get in and analyze the data you need? How quickly is IT to respond to your BI Requests? How easily can you get at the data that you need to run your business/department/project? How are you currently measuring your business? Can you get the data you need to react WITHIN THE QUARTER to impact behaviors to meet your numbers or is it always “rear-view mirror?” How are you measuring: The Brand Customer Sentiment Your Competition Your Pricing Your performance Supply Chain Efficiencies Predictive product / service positioning What are your key challenges of driving collaboration across your global business?  What the challenges in innovation? What challenges are you facing in getting more information out of your data? Note: Garbage-in is Garbage-out. Hold good for all reporting / analytics requirements Big Data POCs? A number of customers get into the realm of setting a small team to work on Big Data – well it is a great start from an understanding point of view, but I tend to ask a number of other questions to such customers. Some of these common questions are: To what degree is your advanced analytics (natural language processing, sentiment analysis, predictive analytics and classification) paired with your Big Data’s efforts? Do you have dedicated resources exploring the possibilities of advanced analytics in Big Data for your business line? Do you plan to employ machine learning technology while doing Advanced Analytics? How is Social Media being monitored in your organization? What is your ability to scale in terms of storage and processing power? Do you have a system in place to sort incoming data in near real time by potential value, data quality, and use frequency? Do you use event-driven architecture to manage incoming data? Do you have specialized data services that can accommodate different formats, security, and the management requirements of multiple data sources? Is your organization currently using or considering in-memory analytics? To what degree are you able to correlate data from your Big Data infrastructure with that from your enterprise data warehouse? Have you extended the role of Data Stewards to include ownership of big data components? Do you prioritize data quality based on the source system (that is Facebook/Twitter data has lower quality thresholds than radio frequency identification (RFID) for a tracking system)? Do your retention policies consider the different legal responsibilities for storing Big Data for a specific amount of time? Do Data Scientists work in close collaboration with Data Stewards to ensure data quality? How is access to attributes of Big Data being given out in the organization? Are roles related to Big Data (Advanced Analyst, Data Scientist) clearly defined? How involved is risk management in the Big Data governance process? Is there a set of documented policies regarding Big Data governance? Is there an enforcement mechanism or approach to ensure that policies are followed? Who is the key sponsor for your Big Data governance program? (The CIO is best) Do you have defined policies surrounding the use of social media data for potential employees and customers, as well as the use of customer Geo-location data? How accessible are complex analytic routines to your user base? What is the level of involvement with outside vendors and third parties in regard to the planning and execution of Big Data projects? What programming technologies are utilized by your data warehouse/BI staff when working with Big Data? These are some of the important questions I ask each customer who is actively evaluating Big Data trends for their organizations. These questions give you a sense of direction where to start, what to use, how to secure, how to analyze and more. Sign off Any Big data is analysis is incomplete without a compelling story. The best way to understand this is to watch Hans Rosling – Gapminder (2:17 to 6:06) videos about the third world myths. Don’t get overwhelmed with the Big Data buzz word, the destination to what your data speaks is important. In this blog post, we did not particularly look at any Big Data technologies. This is a set of questionnaire one needs to keep in mind as they embark their journey of Big Data. I did write some of the basics in my blog: Big Data – Big Hype yet Big Opportunity. Do let me know if these questions make sense?  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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  • Going… Going.. Going.. GONE! The OPNX ScoreBoard

    - by Kristin Rose
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} It was the bottom of the 9th, the bases were loaded and Oracle PartnerNetwork knocked it out of the park! Partners really scored big this year with the first ever Oracle PartnerNetwork Exchange Program at OpenWorld, and it was a win for the ages! With so much to take part in and experience, we wanted to offer you a quick play-by-play of the week in case you couldn’t make every event. Up to bat first was our Global Keynote with Oracle Senior Vice President, Judson Althoff. The Keynote Hall was packed with a full house, and the crowd went wild after the latest Cloud announcements were made. The OPN Exchange General Sessions followed shortly after, and covered topics like Technology, Applications and Engineered Systems – a real game changer for our partners and customers alike! Work hard, play hard has always been our motto, as partners mixed and mingled during Sunday’s AfterDark Reception, all while Macy Gray sung her greatest hits below. But that was only Game Day #1. The rest of the week included: 50+ Partner exclusive sessions, OPN’s Test Fest, the bright and early 5K Partner Fun Run, the Social Media Rally Station at the OPN Lounge, Java Embedded @JavaOne and last but not least, our Ice Cream Social… If only there were some peanuts to go with! Watch below as Judson Althoff recap’s his experience at OPN Exchange this year, and get’s ready for next season! We’re Outta Here! The OPN Communications Team

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  • Oracle WebCenter: The Best of the Best

    - by kellsey.ruppel(at)oracle.com
    You may remember that the key goals of the new release of WebCenter are providing a Modern User Experience, unparalleled Application Integration, converging all the best of the existing portal platforms into WebCenter and delivering a Common User Experience Architecture.  Last week, we provided an overview of Oracle WebCenter, and this week, we'll focus on Convergence and how the new release of Oracle WebCenter is the Best of the Best..Our development team has been working very hard to bring all the best capabilities from each of the existing portal products into one modern user experience platform that provides a robust foundation for moving customers into the future.  Each of the development teams still maintain their existing products to support the current customers,  but they've been tasked with converging their unique best of breed features into the new WebCenter release so that it will meet the broadest set of use cases possible. For example, we've taken the fastest and most scalable portlet engine in the industry with Oracle WebLogic Portal, integrated it within WebCenter, and improved performance further, to deliver even more performance for our customers.  In addition, we've focused on extending the reach of all the different user experience resources so that customers can deliver robust capabilities into their existing portals, applications, composite applications, dashboards, mobile applications, really any channel that requires information.  And finally, we've combined a whole set of community and multi-site capabilities leveraging the pioneering capabilities of Plumtree portal directly into the new WebCenter release.  While at the same time we've built and delivered the new WebCenter release, we've also provided new feature releases of all the existing products.  In this way, customers can continue to gain value out of their existing investments while at the same time have the smoothest path to upgrading to the new WebCenter release. With the new WebCenter release, we are delivering a converged platform to address all portal requirements that have been delivered by different point products in our portal portfolio in the past. Additionally, this release delivers the most modern user experience that goes well beyond the experience the other portal products provided. This is because the new WebCenter release has been built from the ground up with modern technologies around rich clients, SOA, and customizations compared with other portal products whose architecture has been adapted to add capabilities like AJAX, personalization, and social computing.The new WebCenter release addresses the broadest set of use cases using single product set and single architecture spanning extranet sites to social communities. It helps customers manage, maintain and develop one technology set, but leverage it throughout their organization whether it's embedded in an application or a new destination for improved customer and employee productivity. Additionally, the new release of WebCenter leverages the best and most performant features of all the existing portfolio products to deliver the fastest and most scalable portal platform.  Most importantly, it supports the broadest development models spanning from J2EE/Java to HTML/REST to .NET.Keep checking back this week as we provide additional resources and information on how the new release of Oracle WebCenter is the Best of the Best - converging all the best capabilities from each of the existing portal products into one modern user experience platform.

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  • Bunny Inc. – Episode 1. Mr. CIO meets Mr. Executive Manager

    - by kellsey.ruppel(at)oracle.com
    To make accurate and timely business decisions, executive managers are constantly in need of valuable information that is often hidden in old-style traditional systems. What can Mr. CIO come up with to help make Mr. Executive Manager's job easier at Bunny Inc.? Take a look and discover how you too can make informed business decisions by combining back-office systems with social media. Bunny Inc. -- Episode 1. Mr. CIO meets Mr. Executive ManagerTechnorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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  • Customer Experience Online Forum

    - by Christie Flanagan
    Missed Oracle’s Customer Experience Online Forum?  Don’t worry. You can still catch the sessions at your convenience. Watch the Customer Experience Online Forum on demand to hear from Bruce Tempkin, a leading expert in customer experience, as well as other thought leaders and they delve into topics such as the ROI of customer experience and strategies for winning over customers.  Simply register to gain access to these sessions and more: The Customer Experience RevolutionCustomer experience has become the most important and defensible differentiator for your business. The customer experience is a journey that transcends all customer touchpoints and stages of the customer lifecycle. Discover where you are in the journey, identify how to begin optimizing the experience you deliver your customers, and join the Revolution.The ROI of Customer ExperienceBruce Temkin, Customer Experience Transformist & Managing Partner, Temkin GroupResearch of US and UK customers demonstrates a high correlation between a positive customer experience and loyalty. A successful customer interaction increases the willingness to buy more and to recommend your company. US companies can gain $380 million over three years by providing an optimized customer experience. This session will help companies determine the business impact that customer experience has on their specific business. Integrating Marketing and Loyalty to Deliver Great Customer ExperiencesNew devices and channels, such as mobile, social and web, are creating radical shifts in the customer buying process and the ways your company can reach and communicate with existing and potential customers. Learn how leading brands are using Oracle's marketing solutions to harness big data and better understand their customers, extend their marketing reach into social channels, and retain their high value customers through more rewarding customer experience.Where to Start Your Organization's RevolutionThe process of crafting a great customer experience starts with understanding customers and their goals. This session helps you to begin mapping a sound customer experience strategy, describing the intended experience and kinds of processes that create differentiation. The ROI of Customer Experience: A Tempkin Group Insight Report Did you know that customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend? Did you know that even a modest increase in customer experience can translate into millions of dollars gained? Learn more about the ROI of customer experience in this free report.

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  • What will be important in Training in 2011?

    - by anders.northeved
      Now that we have started a new year I would like to give you a list of topics I think we will be discussing in training and learning in 2011. Some of the areas we have discussed earlier will still be just as important in 2011: Time-to-knowledge Still one of the most important issues for the training department. Internal content production Related to time-to-knowledge. How do we convert internal knowledge to a format that can be used for teaching others? LMS integration How do we get our existing LMS fully integrated with our other ERP modules like HCM, Order Management, Finance, Payroll etc. Some areas have been discussed before, but we’ll focus more on these in 2011: Combining internal and external training A majority of training departments use a combination of external and internal training. Having the right mix is vital for the quality and efficiency for most training organizations. Certification More rules and regulations means managing all employee certifications is more important than ever. Evolving trends in 2011: Social Learning We have been talking about this for a long time, but 2011 will be the year where we will start using it for real (OK, I also said so last year – but this year I’m right…). Real-life use of SCORM 2004 Again a topic we have talked about for a long time, but we are now actually starting to use it to give learners a better e-learning experience. How do we engage and delight the learner? e-learning makes economical sense, it can be easy to understand, it is convenient – but how do we make it more engaging and delight our learners? How to include more types of training in LMS One of the main focus area of 2011 will be how to manage and measure mobile learning , on-the-job-training and other forms of training in the LMS. Mobile Learning With the ever growing use of smart phones mobile learning will be THE hot topic of 2011 in the training world. New topics we will begin discussing in 2011: What is beyond web 2.0 and social learning? - could it be content verification and personal accreditation? Why gaming will not be the silver bullet for all types of e-learning Many people believe gaming can be used for any kind of training, but the creation is too expensive and time consuming for most applications. Do you agree with these predictions? What are your own predictions? Let me see your comments! (photo: © Marti, photoxpress.com)

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  • Are You Afraid of Each Other? Study Shows CMO’s/CIO’s Missing Benefits of Collaboration

    - by Mike Stiles
    Remember that person in school you spent months being too scared to talk to?  Then when you finally did, it led to a wonderful friendship…if not something more. New research from Oracle, Social Media Today and Leader Networks shows marketing and IT need to get over whatever’s holding them back and start reaping the benefits of collaboration. Back in the old days of just a few years ago, marketing could stay on their side of the building, IT could stay on their side of the building, and both could refer to the other as “those guys.” Today, the structure of organizations is shifting from islands to “us,” one integrated body where each part knows what the other parts are doing, and all parts work together in accomplishing job one…a winning customer experience. Ignore that, and you start losing. Give your reluctance to change priority over the benefits of new collaborations, and you start losing. You’re either working together and accelerating forward or getting in the way of each other’s separate agendas and grinding down…much to your competitors’ delight. The study reveals a basic current truth: those who are collaborating in marketing and IT report being more effective, however less than 1/3 report collaborating even “frequently.” In other words, this is obviously a good thing, so we’d better not do it. Smart. The white paper, “Socially Driven Collaboration,” set out to explore how today’s always-changing digital, social and mobile landscape is forcing change across the enterprise, whether it’s welcomed or not. Part of what it found is marketing and IT leaders are not unaware of what’s going on and see their roles evolving. And both know the ability to collaborate more effectively now exists. And of those who are collaborating, over 2/3 say they’re “more effective” professionally because of it. Yet even if you don’t want to take the Oracle study’s word for it, an August 2013 Accenture study of 400 senior marketing and 250 IT executives revealed only 10% think CMO/CIO collaboration is at the right level. There’s a lot of room for improvement here, and not just around people. Collaboration is also being called for across processes and technologies. Business benefits of such collaboration cited in the Oracle study include stronger marketing messages, faster speed-to-market, greater product adoption, faster discovery of product and service shortcomings, and reduction in project costs. Those are the benefits you will cheat yourself out of by keeping “those guys” at arm’s length and continuing to try to function in traditional roles while modern business and the consumer is changing around you. “Intelligence is the ability to adapt to change.” –Stephen Hawking @mikestilesPhoto: istockphoto

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  • WordPress plugin for handling User Submitted Posts

    - by Ravish
    User Submitted Posts plugin is a highly useful form, which can be embedded on the desired areas of your WordPress site using a shortcode. User Submitted Posts plugin will allow you to customize the fields in the form like title, or tags. It provides you with useful tools to control uploads. Why you need this? [...] Related posts:Insights WordPress Plugin For Efficient Blogging WordPress User related Plug-ins AddInto Social Bookmarking plugin for WordPress & Blogger

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  • Open World Day 1 Continued

    - by Antony Reynolds
    A Day in the Life of an Oracle OpenWorld Attendee Part II A couple of things I forgot to mention about yesterdays OpenWorld. First I attended a presentation on SOA Suite and Virtualization which explained how Oracle Virtual Assembly Builder (OVAB) can be used to accelerate the deployment of an Enterprise Deployment Guide (EDG) compliant SOA Suite infrastructure.  OVAB provides the ability to introspect a deployed software component such as WebLogic Server, SOA Suite or other components and extract the configuration and package it up for rapid deployment into an Oracle Virtual Machine.  OVAB allows multiple machines to be configured and connections made between the machines and outside resources such as databases.  That by itself is pretty cool and has been available for a while in OVAB.  What is new is that Oracle has done this for an EDG compliant installations and made it available as an OVAB assembly for customers to use, significantly accelerating the deployment of an EDG deployment.  A real help for customers standing up EDG environments, particularly in test, dev and QA environments. The other thing I forgot to mention was the most memorable demo I saw at OpenWorld.  This was done by my co-author Matt Wright who was showcasing the products of his company Rubicon Red.  They showed a really cool application called OneSpot which puts all the information about a single users business processes in one spot!  Apparently a customer suggested the name.  It allows business flows to be defined that map onto events.  As events occur the status of the business flow is updated to reflect the change.  The interface is strongly reminiscent of social media sites and provides a graphical view of business flows.  So how does this differ from BPEL and BPM process flows?  The OneSpot process flow is more like a BAM process flow, it is based on events arriving from multiple sources, and is focused on the clients view of the process, not the actual business process.  This is important because it allows an end user to get a view of where his current business flow is and what actions, if any, are required of him.  This by itself is great, but better still is that OneSpot has a real time updating view of events that have occurred (BAM style no need to refresh the browser).  This means that as new events occur the end user can see them and jump to the business flow or take other appropriate actions.  Under the covers OneSpot makes use of Oracle Human Workflow to provide a forms interface, but this is not the HWF GUI you know!  The HWF GUI screens are much prettier and have more of a social media feel about them due to their use of images and pulling in relevant related information.  If you are at OOW I strongly recommend you visit Matt or John at the Rubicon Red stand and ask, no demand a demo of OneSpot!

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