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• Best method to search heriarachal data

  - by WDuffy

  I'm looking at building a facility which allows querying for data with hierarchical filtering. I have a few ideas how I'm going to go about it but was wondering if there are any recommendations or suggestions that might be more efficient. As an example imagine that a user is searching for a job. The job areas would be as follows. 1: Scotland 2: --- West Central 3: ------ Glasgow 4: ------ Etc 5: --- North East 6: ------ Ayrshire 7: ------ Etc A user can search specific (ie Glasgow) or in a larger area (ie Scotland). The two approaches I am considering are 1: keep a note of children in the database for each record (ie cat 1 would have 2, 3, 4 in its children field) and query against that record with a SELECT * FROM Jobs WHERE Category IN Areas.childrenField. 2: Use a recursive function to find all results who have a relation to the selected area The problems I see from both are 1: holding this data in the db will mean having to keep track of all changes to structure 2: Recursion is slow and inefficent Any ideas, suggestion or recommendations on the best approach? I'm using C# ASP.NET with MSSQL 2005 DB.

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• Suitable web framework for the following scenario

  - by Paralife

  I have the following scenario: I have a view in an Oracle server and all Iwant is to show that view in a web browser, along with an input field or two for basic filtering. No users, no authentication, just this view maybe with a column or two linking to a second page for master detail viewing. The children are just string descriptions of the columns of the master that contain IDs. No inserts or updates. The question is which is the JAVA based web framework of choice that can accomplish the above in the minimum amount of code lines code time(subjective but also kind of objective if someone has expirience with more than one or two frameworks) configuration effort deployment effort and requirements. dependencies and mem footprint Also: 6. Oracle APEX is not an option. 3,4 and 5 are maybe the same in the sense that they are everything except the functionality coding. I want something that I can compile, deploy by just FTPing to the database host, run and forget. (e.g. For the deployment aspect, Hudson way comes in mind (java -jar hudson.war and that's all)). Also: 3,4 have priority over 1 and 2. (Explanation with a rant: I dont mind coding a lot as long as it is application code and not "why the fuck do we still use javascript over http for everything" code) Thanks.

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• How security of the systems might be improved using database procedures?

  - by Centurion

  The usage of Oracle PL/SQL procedures for controlling access to data often emphasized in PL/SQL books and other sources as being more secure approach. I'v seen several systems where all business logic related with data is performed through packages, procedures and functions, so application code becomes quite "dumb" and is only responsible for visualization part. I even heard some devs call such approaches and driving architects as database nazi :) because all logic code resides in database. I do know about DB procedure performance benefits, but now I'm interested in a "better security" when using thick client model. I assume such design mostly used when Oracle (and maybe MS SQL Server) databases are used. I do agree such approach improves security but only if there are not much users and every system user has a database account, so we might control and monitor data access through standard database user security. However, how such approach could increase the security for an average web system where thick clients are used: for example one database user with DML grants on all tables, and other users are handled using "users" and"user_rights" tables? We could use DB procedures, save usernames into context use that for filtering but vulnerability resides at the root - if the main database account is compromised than nothing will help. Of course in a real system we might consider at least several main users (for example frontend_db_user, backend_db_user).

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• ESPN API - How can I retrieve college basketball conferences using the Teams API?

  - by nomad

  The support forums on ESPN.com recommend using Stack Overflow with the ESPN tag. That's why I'm here. I'm trying to obtain a list of all NCAA college basketball teams using ESPN's Teams API. I started with this GET request: http://api.espn.com/v1/sports/basketball/mens-college-basketball/teams?apikey=MY_API_KEY That gave me a list of teams, but many of them are missing. For example, there is no Nebraska. So then I thought that maybe I need to get a list of teams by conference. So I read this in the documentation: GROUPS: Allows for filtering by "group" or division, e.g. AL East, NFC South, etc. For group IDs and their corresponding values, make a request to http://developer.espn.com/v1/{resource}/leagues. Not applicable to golf and tennis. So then I try to make a request to `http://developer.espn.com/v1/basketball/mens-college-basketball/leagues?apikey=MY_API_KEY' and it says the page does not exist. Is this a bug or user error?

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• What considerations should be made when creating a reporting framework for a business?

  - by Andrew Dunaway

  It's a pretty classic problem. The company I work for has numerous business reports that are used to track sales, data feeds, and various other metrics. Of course this also means that there is a conglomerate of disparate frameworks, ASP.net pages, and areas where these reports can be found. There have been some attempts at consolidating these into a single entity, but nothing has stuck yet. Since this is a common problem, and I am sure solved innumerable times, I wanted to see what others have done. For the most part these can be boiled down to the following pieces: A SQL query against our database to gather data A presentation of data, generally in a data grid Filtering that can vary based on data types and the business needs Some way to organize the reports, a single drop down gets long and unmanageable quickly A method to download data to alter further, perhaps a csv file My first thought was to create a framework in Silverlight with Linq to Sql. Mainly just because I like it and want to play with it which probably is not the best reason. I also thought the controls grant a lot of functionality like sorting, dragging columns, etc. I was also curious about the printing in Silverlight 4. Which brings me around to my original question, what is the best way to do this? Is there a package out there I can just buy that will do it for me? The Silverlight approach seems pretty easy, after it's setup and templated, but maybe it's a bad idea and I can learn from someone else?

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• Prototype or jQuery for DOM manipulation (client-side dynamic content)

  - by luiggitama

  I need to know which of these two JavaScript frameworks is better for client-side dynamic content modification for known DOM elements (by id), in terms of performance, memory usage, etc.: Prototype's $('id').update(content) jQuery's jQuery('#id').html(content) BTW, both libraries coexist with no conflict in my app, because I'm using RichFaces for JSF development, that's why I can use "jQuery" instead of "$". I have at least 20 updatable areas in my page, and for each one I prepare content (tables, option lists, etc.), based on some user-defined client-side criteria filtering or some AJAX event, etc., like this: var html = []; int idx = 0; ... html[idx++] = '<tr><td class="cell"><span class="link" title="View" onclick="myFunction('; html[idx++] = param; html[idx++] = ')"></span>'; html[idx++] = someText; html[idx++] = '</td></tr>'; ... So here comes the question, which is better to use: // Prototype's $('myId').update(html.join('')); // or jQuery's jQuery('#myId').html(html.join('')); Other needed functions are hide() and show(), which are present in both frameworks. Which is better? Also I'm needing to enable/disable form controls, and to read/set their values. Note that I know my updatable area's id (I don't need CSS selectors at this point). And I must tell that I'm saving these queried objects in some data structure for later use, so they are requested just once when the page is rendered, like this: MyData = {div1:jQuery('#id1'), div2:$('id2'), ...}; ... div1.update('content 1'); div2.html('content 2'); So, which is the best practice?

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• Avoiding repetition with libraries that use a setup + execute model

  - by lijie

  Some libraries offer the ability to separate setup and execution, esp if the setup portion has undesirable characteristics such as unbounded latency. If the program needs to have this reflected in its structure, then it is natural to have: void setupXXX(...); // which calls the setup stuff void doXXX(...); // which calls the execute stuff The problem with this is that the structure of setupXXX and doXXX is going to be quite similar (at least textually -- control flow will prob be more complex in doXXX). Wondering if there are any ways to avoid this. Example: Let's say we're doing signal processing: filtering with a known kernel in the frequency domain. so, setupXXX and doXXX would probably be something like... void doFilter(FilterStuff *c) { for (int i = 0; i < c->N; ++i) { doFFT(c->x[i], c->fft_forward_setup, c->tmp); doMultiplyVector(c->tmp, c->filter); doFFT(c->tmp, c->fft_inverse_setup, c->x[i]); } } void setupFilter(FilterStuff *c) { setupFFT(..., &(c->fft_forward_setup)); // assign the kernel to c->filter ... setupFFT(..., &(c->fft_inverse_setup)); }

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• EF 4 Query - Issue with Multiple Parameters

  - by Brian

  Hello, A trick to avoiding filtering by nullable parameters in SQL was something like the following: select * from customers where (@CustomerName is null or CustomerName = @CustomerName) This worked well for me in LINQ to SQL: string customerName = "XYZ"; var results = (from c in ctx.Customers where (customerName == null || (customerName != null && c.CustomerName == customerName)) select c); But that above query, when in ADO.NET EF, doesn't work for me; it should filter by customer name because it exists, but it doesn't. Instead, it's querying all the customer records. Now, this is a simplified example, because I have many fields that I'm utilizing this kind of logic with. But it never actually filters, queries all the records, and causes a timeout exception. But the wierd thing is another query does something similarly, with no issues. Any ideas why? Seems like a bug to me, or is there a workaround for this? I've since switched to extension methods which works. Thanks.

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• NHibernate: Using value tables for optimization AND dynamic join

  - by Kostya

  Hi all, My situation is next: there are to entities with many-to-many relation, f.e. Products and Categories. Also, categories has hierachial structure, like a tree. There is need to select all products that depends to some concrete category with all its childs (branch). So, I use following sql statement to do that: SELECT * FROM Products p WHERE p.ID IN ( SELECT DISTINCT pc.ProductID FROM ProductsCategories pc INNER JOIN Categories c ON c.ID = pc.CategoryID WHERE c.TLeft >= 1 AND c.TRight <= 33378 ) But with big set of data this query executes very long and I found some solution to optimize it, look at here: DECLARE @CatProducts TABLE ( ProductID int NOT NULL ) INSERT INTO @CatProducts SELECT DISTINCT pc.ProductID FROM ProductsCategories pc INNER JOIN Categories c ON c.ID = pc.CategoryID WHERE c.TLeft >= 1 AND c.TRight <= 33378 SELECT * FROM Products p INNER JOIN @CatProducts cp ON cp.ProductID = p.ID This query executes very fast but I don't know how to do that with NHIbernate. Note, that I need use only ICriteria because of dynamic filtering\ordering. If some one knows a solution for that, it will be fantastic. But I'll pleasure to any suggestions of course. Thank you ahead, Kostya

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• Is there such a thing as a MemberExpression that handles a many-to-many relationship?

  - by Jaxidian

  We're trying to make it easy to write strongly-typed code in all areas of our system, so rather than setting var sortColumn = "FirstName" we'd like to say sortOption = (p => p.FirstName). This works great if the sortOption is of type Expression<Func<Person, object>> (we actually use generics in our code but that doesn't matter). However, we run into problems for many-to-many relationships because this notation breaks down. Consider this simple code: internal class Business { public IQueryable<Address> Addresses { get; set; } public string Name { get; set; } } internal class Address { public State MyState { get; set; } } internal class State { public string Abbreviation { get; set; } public int StateID { get; set; } } Is it possible to have this sort of MemberExpression to identify the StateID column off of a business? Again, the purpose of using this is not to return a StateID object, it's to just identify that property off of that entity (for sorting, filtering, and other purposes). It SEEMS to me that there should be some way to do this, even if it's not quite as pretty as foo = business.Addresses.SomeExtension(a => a.State.StateID);. Is this really possible? If more background is needed, take a look at this old question of mine. We've since updated the code significantly, but this should give you the general detailed idea of the context behind this question.

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• SQL Server: Why use shorter VARCHAR(n) fields?

  - by chryss

  It is frequently advised to choose database field sizes to be as narrow as possible. I am wondering to what degree this applies to SQL Server 2005 VARCHAR columns: Storing 10-letter English words in a VARCHAR(255) field will not take up more storage than in a VARCHAR(10) field. Are there other reasons to restrict the size of VARCHAR fields to stick as closely as possible to the size of the data? I'm thinking of Performance: Is there an advantage to using a smaller n when selecting, filtering and sorting on the data? Memory, including on the application side (C++)? Style/validation: How important do you consider restricting colunm size to force non-sensical data imports to fail (such as 200-character surnames)? Anything else? Background: I help data integrators with the design of data flows into a database-backed system. They have to use an API that restricts their choice of data types. For character data, only VARCHAR(n) with n <= 255 is available; CHAR, NCHAR, NVARCHAR and TEXT are not. We're trying to lay down some "good practices" rules, and the question has come up if there is a real detriment to using VARCHAR(255) even for data where real maximum sizes will never exceed 30 bytes or so. Typical data volumes for one table are 1-10 Mio records with up to 150 attributes. Query performance (SELECT, with frequently extensive WHERE clauses) and application-side retrieval performance are paramount.

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• Server.CreateObject Fails when calling .Net object from ASP on 64-bit windows in IIS 32-bit mode

  - by DrFredEdison

  I have a server running Windows 2003 64-bit, that runs IIS in 32-bit mode. I have a COM object that was registered using the following command: C:\WINDOWS\microsoft.net\Framework\v2.0.50727>regasm D:\Path\To\MyDll.dll /tlb:MyTLB.tlb /codebase When I create the object via ASP I get: Server object error 'ASP 0177 : 8000ffff' Server.CreateObject Failed /includes/a_URLFilter.asp, line 19 8000ffff When I create the object in a vbs script and use the 32-bit version of cscript (in \Windows\syswow64) it works fine. I've checked permissions on the DLL, and the IUSR has Read/Execute. Even if I add the IUSR to the Administrators group, I get the same error. This is the log from ProcessMonitor filtering for the path of my dll (annotated with my actions): [Stop IIS] 1:56:30.0891918 PM w3wp.exe 4088 CloseFile D:\Path\To\MyDll.dll SUCCESS [Start IIS] [Refresh ASP page that uses DLL] 1:56:42.7825154 PM w3wp.exe 2196 QueryOpen D:\Path\To\MyDll.dll SUCCESS CreationTime: 8/19/2009 1:11:17 PM, LastAccessTime: 8/19/2009 1:30:26 PM, LastWriteTime: 8/18/2009 12:09:33 PM, ChangeTime: 8/19/2009 1:22:02 PM, AllocationSize: 20,480, EndOfFile: 20,480, FileAttributes: A 1:56:42.7825972 PM w3wp.exe 2196 QueryOpen D:\Path\To\MyDll.dll SUCCESS CreationTime: 8/19/2009 1:11:17 PM, LastAccessTime: 8/19/2009 1:30:26 PM, LastWriteTime: 8/18/2009 12:09:33 PM, ChangeTime: 8/19/2009 1:22:02 PM, AllocationSize: 20,480, EndOfFile: 20,480, FileAttributes: A 1:56:42.7826961 PM w3wp.exe 2196 CreateFile D:\Path\To\MyDll.dll SUCCESS Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Delete, AllocationSize: n/a, Impersonating: SERVER2\IUSR_SERVER2, OpenResult: Opened 1:56:42.7827194 PM w3wp.exe 2196 CreateFileMapping D:\Path\To\MyDll.dll SUCCESS SyncType: SyncTypeCreateSection, PageProtection: 1:56:42.7827546 PM w3wp.exe 2196 CreateFileMapping D:\Path\To\MyDll.dll SUCCESS SyncType: SyncTypeOther 1:56:42.7829130 PM w3wp.exe 2196 Load Image D:\Path\To\MyDll.dll SUCCESS Image Base: 0x6350000, Image Size: 0x8000 1:56:42.7830590 PM w3wp.exe 2196 Load Image D:\Path\To\MyDll.dll SUCCESS Image Base: 0x6360000, Image Size: 0x8000 1:56:42.7838855 PM w3wp.exe 2196 CreateFile D:\Webspace\SecurityDll\bin SUCCESS Desired Access: Read Data/List Directory, Synchronize, Disposition: Open, Options: Directory, Synchronous IO Non-Alert, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, Impersonating: SERVER2\IUSR_SERVER2, OpenResult: Opened 1:56:42.7839081 PM w3wp.exe 2196 QueryDirectory D:\Path\To\MyDll.INI NO SUCH FILE Filter: SecurityDll.INI 1:56:42.7839281 PM w3wp.exe 2196 CloseFile D:\Webspace\SecurityDll\bin SUCCESS [Refresh ASP page that uses DLL] [Refresh ASP page that uses DLL] [Refresh ASP page that uses DLL] This dll works fine on other servers, running 32-bit windows. I can't think of anything else that would make this work. Any suggestions? UPDATE The .dll is not in the GAC, it is compiled as 32-bit, and is Strongly signed.

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• IIS 7.5 FTPS external access - 534 Policy requires SSL

  - by markmnl

  I have setup a FTP site that requires SSL but when I try connect to it externally I get the error: 220 Microsoft FTP Service 534 Policy requires SSL. I know - I set it so! Why doesnt it fetch the SSL cert from the site and allow me to logon?! (Incidentally beware of all the tutorials that Allow but do not Require SSL - while that will solve the problem it will be because SSL is not being used!). I suspect it may be I need a client that supports FTPS (FTP over SSL) and Windows explorer just uses IE which does not. But trying FileZilla and WinSCP I get a little further but then it hangs on TLS/SSL negotiation expecting a response from the server.... UPDATE: I have tried (from: http://learn.iis.net/page.aspx/309/configuring-ftp-firewall-settings/): Configure the Passive Port Range for the FTP Service. Configure the external IPv4 Address for a Specific FTP Site. Configure the firewall to allow the FTP service to listen on all ports that it opens. Disabling stateful FTP filtering so that Windows Firewall will not block FTP traffic. And still I get (in FileZilla trying both Active and Passive): Status: Connecting to 203.x.x.x:21... Status: Connection established, waiting for welcome message... Response: 220 Microsoft FTP Service Command: AUTH TLS Response: 234 AUTH command ok. Expecting TLS Negotiation. Status: Initializing TLS... Error: Connection timed out Error: Could not connect to server The Windows firewall logs unhelpfully have nothing to say.. UPDATE2: Turning the firewall off does not resolve the problem. I cannot believe how difficult it is to get something so simple to work and even once following the documentation it does not work. UPDATE3: Running FileZilla locally connecting through the loopback works in Active mode, in Passive mode I get up to: Command: LIST Response: 150 Opening BINARY mode data connection. Error: GnuTLS error -53: Error in the push function. Turning the firewall off at both ends I can still not connect the client and get the same error as above.

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• Reality behind wireless security - the weakness of encrypting

  - by Cawas

  I welcome better key-wording here, both on tags and title, and I'll add more links as soon as possible. For some years I'm trying to conceive a wireless environment that I'd setup anywhere and advise for everyone, including from big enterprises to small home networks of 1 machine. I've always had the feeling using any kind of the so called "wireless security" methods is actually a bad design. I'm talking mostly about encrypting and pass-phrasing (which are actually two different concepts), since I won't even considering hiding SSID and mac filtering. I understand it's a natural way of thinking. With cable networking nobody can access the network unless they have access to the physical cable, so you're "secure" in the physical way. In a way, encrypting is for wireless what walling (building walls) is for the cables. And giving pass-phrases is adding a door with a key. But the cabling without encryption is also insecure. Someone just need to plugin and get your data! And while I can see the use for encrypting data, I don't think it's a security measure in wireless networks. As I said elsewhere, I believe we should encrypt only sensitive data regardless of wires. And passwords should be added to the users, always, not to wifi. For securing files, truly, best solution is backup. Sure all that doesn't happen that often, but I won't consider the most situations where people just don't care. I think there are enough situations where people actually care on using passwords on their OS users, so let's go with that in mind. For being able to break the walls or the door someone will need proper equipment such as a hammer or a master key of some kind. Same is true for breaking the wireless walls in the analogy. But, I'd say true data security is at another place. I keep promoting the Fonera concept as an instance. It opens up a free wifi port, if you choose so, and anyone can connect to the internet through that, without having any access to your LAN. It also uses a QoS which will never let your bandwidth drop from that public usage. That's security, and it's open. And who doesn't want to be able to use internet freely anywhere you can find wifi spots? I have 3G myself, but that's beyond the point here. If I have a wifi at home I want to let people freely use it for internet as to not be an hypocrite and even guests can easily access my files, just for reading access, so I don't need to keep setting up encryption and pass-phrases that are not whole compatible. I'll probably be bashed for promoting the non-usage of WPA 2 with AES or whatever, but I wanted to know from more experienced (super) users out there: what do you think? Is there really a need for encryption to have true wireless security?

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• Low framerate on background apps

  - by user1698923

  My problem is that when a game is running in the foreground, in Full Screen mode, any applications on my second monitor (such as youtube videos, videos, not app specific) drop their frame-rate to about 2-3 FPS. It seems like some sort of power management option that I can't track down. As far as I can tell, it's not due to the GPU not being able to keep up. For instance, my PC can play League of Legends at about 280FPS when the framerate is uncapped. If i cap it at 60FPS using the in-game option, it has no affect on the performance of the background app. Summary Operating System Windows 8 Pro 64-bit CPU Intel Core i7 3820 @ 3.60GHz 42 °C Sandy Bridge-E 32nm Technology RAM 12.0GB Triple-Channel DDR3 @ 533MHz (7-7-7-20) Motherboard Gigabyte Technology Co., Ltd. X79-UD3 (SOCKET 0) 37 °C Graphics DELL U2713HM (2560x1440@59Hz) DELL U2713HM (2560x1440@59Hz) 1280MB NVIDIA GeForce GTX 570 (Gigabyte) 58 °C Hard Drives 212GB Volume0 (RAID) 1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA) 36 °C 1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA) 34 °C Optical Drives No optical disk drives detected Audio ASUS Xonar Essence STX Audio Device Operating System Windows 8 Pro 64-bit Computer type: Desktop Graphics Monitor 1 Name DELL U2713HM on NVIDIA GeForce GTX 570 Current Resolution 2560x1440 pixels Work Resolution 2560x1400 pixels State Enabled, Output devices support Multiple displays Extended, Secondary, Enabled Monitor Width 2560 Monitor Height 1440 Monitor BPP 32 bits per pixel Monitor Frequency 59 Hz Device \\.\DISPLAY4\Monitor0 Monitor 2 Name DELL U2713HM on NVIDIA GeForce GTX 570 Current Resolution 2560x1440 pixels Work Resolution 2560x1400 pixels State Enabled, Output devices support Multiple displays Extended, Primary, Enabled Monitor Width 2560 Monitor Height 1440 Monitor BPP 32 bits per pixel Monitor Frequency 59 Hz Device \\.\DISPLAY5\Monitor0 NVIDIA GeForce GTX 570 Manufacturer NVIDIA Model GeForce GTX 570 GPU GF110 Device ID 10DE-1086 Revision A2 Subvendor Gigabyte (1458) Series GeForce GTX 500 Current Performance Level Level 3 Current GPU Clock 845 MHz Current Memory Clock 1900 MHz Current Shader Clock 1690 MHz Voltage 0.988 V Technology 40 nm Die Size 520 mm² Release Date Dec 07, 2010 DirectX Support 11.0 OpenGL Support 5.0 Bus Interface PCI Express x16 Temperature 57 °C Driver version 9.18.13.2018 BIOS Version 70.10.55.00.01 ROPs 40 Shaders 512 unified Memory Type GDDR5 Memory 1280 MB Bus Width 64x5 (320 bit) Filtering Modes 16x Anisotropic Noise Level Moderate Max Power Draw 219 Watts Count of performance levels : 3 Level 1 - "Default" GPU Clock 50 MHz Memory Clock 135 MHz Shader Clock 101 MHz Level 2 - "2D Desktop" GPU Clock 405 MHz Memory Clock 324 MHz Shader Clock 810 MHz Level 3 - "3D Applications" GPU Clock 845 MHz Memory Clock 1900 MHz Shader Clock 1690 MHz Things I've tried: 1) Updating the graphics driver 2) Setting windows power mode to High Performance 3) Reset Nvidia Global Performance settings to default

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• What are some of the best wireless routers for a price-conscious home power-user?

  - by Alain

  I'm extremely dissatisfied with the 'popular' choice for routers in homes and small offices. They are expensive (upwards of 60$), lack a great deal of useful configuration options, and seem to need to be restarted quite often. (Linksys comes to mind). I've been on the market for a good router lately, and slowly collecting a set of requirements I feel good routers should meet. Maximum number of TCP/IP connections. - This isn't something I see any routers advertise, but in terms of supporting torrent applications, I've been screwed by routers that support less than 20 here. From what I understand a fairly standard number is 200, but there are not so expensive routers that support thousands. Router configuration menu - Most have standard menu's that let you set up basic things like your wireless network encryption settings, uPnP, and maybe even DMZ (demilitarized zones). An absolute requirement for me, however, are routers with good enough firmware to support: Explicit Port forwarding Assigning static local ips to specific mac addresses, or at least Port forwarding by MAC address Port, IP and MAC filtering Dynamic DNS service for home users who want to set up a server but have a dynamic IP Traffic shaping (ideally) - giving priority to packets from certain machines or over certain ports. Strong wireless signal - If getting a reliable signal requires me to be so close to the router that I can connect an Ethernet cable, it's not good enough. As many Ethernet ports as possible. - Because I want to be able to switch from console gaming to PC gaming without visiting my router. So far, the best thing I've stumbled upon (in the bargain bin at staples) was a 20$ retail plus router. It was meant to be the cheapest alternative until I could find something better to purchase online, but I was actually blown away by the firmware capabilities. It supports defining reserved bandwidth for certain network traffic, dynamic DNS, reserving local IPs for specific MAC addresses, etc. At 2 am when my roommate is killing our Internet with their torrents, I can limit their bandwidth without outright blacklisting them. I have, however, met serious limitations when it comes to network traffic between local machines. It claims a 300Mbps connection, but I have trouble streaming videos from my PC to my console or other laptops wirelessly. It has a meltdown and needs to be reset once in a while (no more than a couple times a month), and it's got a 200 connection limit. There 4 Ethernet ports in the back but I'm pretty sure the first doesn't work. So some great answers to this question would be: Any metrics you use to compare routers, and requirements you have for new candidates. The best routers you've found for supporting home servers, file management systems, high volume torrent traffic, good price/feature ratio, etc. Good configuration advice (aside from 'use Ethernet whenever possible') Thanks for your feedback and experiences!

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• Planning trunk capacity for multiple GbE switches

  - by wuckachucka

  Without measuring throughput (it's at the top of the list; this is just theoretical), I want to know the most standard method for trunking VLANs on multiple Gigabit (GbE) switches to a core Layer 3 GbE switch. Say you have three VLANs: VLAN10 (10.0.0.0/24) Servers: your typical Windows DC/file server, Exchange, and an Accounting/SQL server. VLAN20: (10.0.1.0/24) Sales: needs access to everything on VLAN10; doesn't need access to VLAN30 and vice-versa. VLAN20: (10.0.1.0/24) Support: needs access to everything on VLAN10; doesn't need access to VLAN20 and vice-versa. Here's how I think this should work in my head: Switch #1: Ports 2-20 are assigned to VLAN20; all the Sales workstations and printers are connected here. Optional 10GbE combo port #1 is trunked to L3 switch's 10 GbE combo port #1. Switch #2: Ports 2-20 are assigned to VLAN30; all the Support workstations and printers are connected here. Optional 10GbE combo port #1 is trunked to L3 switch's 10 GbE combo port #2. Core L3 switch: Ports 2-10 are assigned to VLAN10; all three servers are connected here. With a standard 10/100 x 24 switch, it'll usually come with one or two 1 GbE uplink ports; carrying over this logic to a 10/100/1000 x 24, the "optional" 10 GbE combo ports that most higher-end switches can get shouldn't really be an option. Keep in mind I haven't tested anything yet, I'm primarily moving in this direction for growth (don't want to buy 10/100 switches and have to replace those within a couple of years) and security (being able to control access between VLANs with L3 routing/packet filtering ACLs). Does this sound right? Do I really need the 10 GbE ports? It seems very non-standard and expensive, but it "feels" right when you think about 40 or 50 workstations trunking up to the L3 switch over 1 GbE standard ports. If say 20 workstations want to download a 10 GB image from the servers concurrently, wouldn't the trunk be the bottleneck? At least if the trunk was 10 GbE, you'd have 10x1GbE nodes being able to reach their theoretical max. What about switch stacking? Some of the D-Links I've been looking at have HDMI interfaces for stacking. As far as I know, stacking two switches creates one logical switch, but is this just for management I/O or does the switches use the (assuming it's HDMI 1.3) 10.2 Gbps for carrying data back and forth?

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• Allow email from a particular sender through spam filter

  - by Greg

  We are running exchange 2010 and are using the built in anti-spam feature. We have set up Content Filtering, IP Block List Providers, Sender ID, Sender Reputation and it filters out most of the junk but it also quarantines all emails from one of our customers. It is being quarantined because of the Content Filter agent (Report Below). How can I add an exception for this email address to the Content Filter. I can see how to setup an exception for a delivery address ("Don't filter messages sent TO the following recipients") but I want to add [email protected] to our safe list. I don't want to add the whole domain as it is a very popular ISP in Australia and we often get junk from them. Filter Report: > Diagnostic information for administrators: > > Generating server: something.com > > [email protected] > #550 5.2.1 Content Filter agent quarantined this message ## > > Original message headers: > > Received: from icp-osb-irony-out4.external.iinet.net.au (203.59.1.220) > by server.local.something.com.au (192.5.0.105) with Microsoft SMTP > Server id > 14.1.218.12; Mon, 5 Nov 2012 02:40:40 +1100 X-IronPort-Anti-Spam-Filtered: true X-IronPort-Anti-Spam-Result: > AscOALeLllB8qwLw/2dsb2JhbABEKYUFhiigRQOWCwQEgQiBCIIZFAEBTiwCCAIBBwEIFDkBBBoqARoCAQIDAYd4uEuRXGEDiCWFT44UijeDAw > X-IronPort-AV: E=Sophos;i="4.80,710,1344182400"; > d="scan'208,217";a="55137861" Received: from unknown (HELO > asdf83c05c53a3) ([124.171.2.240]) by icp-osb-irony-out4.iinet.net.au > with ESMTP; 04 Nov 2012 23:40:26 +0800 Message-ID: > <E8C866D0299E4BCB8B156723893EB735@asdf83c05c53a3> From: Customer > <[email protected]> To: 'Person' <[email protected]> > Subject: A long sentance Date: Mon, 5 Nov 2011 06:07:57 +1100 > MIME-Version: 1.0 Content-Type: multipart/alternative; > boundary="----=_NextPart_000_0005_01C5F962.3CD09120" X-Priority: 3 > X-MSMail-Priority: Normal X-Mailer: Microsoft Outlook Express > 6.00.2900.5931 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.6157 Return-Path: [email protected] Received-SPF: None > (server.local.something.com.au: [email protected] does not > designate permitted sender hosts)

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• IIS httpTracing setting has no effect

  - by digahill

  I'm trying to troubleshoot some performance issues we are having on a specific ASP.NET page with Microsoft's Perfecto Tool on IIS 7.5. Perfecto uses the ETW hooks build in to IIS to report on specific HTTP request, and is working quite well. However, I only want IIS to emit traces for one specific page, say "Default.aspx" in my TestApp Web Application. Following the instructions on the httpTracing man page, I should be able to add the traceUrls element to my root web.config file for TestApp. This doesn't seem to affect tracing whatsoever when I do so. For example, I've used the following settings in the web.config file and every request that hits the IIS server is sending tracing messages that are in turn picked up by Perfecto. (In the System.WebServer section) <httpTracing> <traceUrls> <add value="/Default.aspx" /> </traceUrls> </httpTracing> I then found that the applicationHost.config file on the server had an empty element. I tried removing this element, as well as the httpTracing element in the web.config. After a machine reboot, I was still getting tracing messages! My understanding is that the presense of the httpTracing element is what controlls whether ETW tracing is on or not. I ensured there was no reference to httpTracing in the machine.config, too. At a loss, I decided to remove the IIS Tracing feature with Server Manager. After a reboot, I no longer got ETW tracing. I then reinstalled IIS Tracing feature with Server Manager. As expected, the httpTracing element reappeared in the applicationhost.config file. Tracing messages began sending again for all sites and pages. I then tried to use the traceUrls element at the applicationhost.config level. This also didn't filter out and traces. I must be misunderstanting something key with how httpTracing works. There aren't many resources on the web to help me, either. Can anyone tell me if what I'm trying should work? Has anyone else had success filtering tracing message per page with traceUrls? I should note that I also tried changing with the following setting in applicationhost.config to "allow". It didn't seem to help. <section name="httpTracing" overrideModeDefault="Allow" />

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• Looking for a new, free firewall (Sunbelt has a huge hole)

  - by Jason

  I've been using Sunbelt Personal Firewall v. 4.5 (previously Kerio). I've discovered that blocking Firefox connections in the configuration doesn't stop EXISTING Firefox connections. (See my post here yesterday http://superuser.com/questions/132625/sunbelt-firewall-4-5-wont-block-firefox) The "stop all traffic" may work on existing connections - but I'm done testing, as I need to be able to be selective, at any time. I was using the free version, so the "web filtering" option quit working after some time (mostly blocking ads and popups), but I didn't use that anyway. I used the last free version of Kerio before finally having to go to Sunbelt, because Kerio had an unfixed bug where you'd eventually get the BSOD and have to reset Kerio's configuration and start over (configure everything again). So I'm looking for a new Firewall. I don't like ZoneAlarm at all (no offense to all it's users that may be here - personal taste). I need the following: (Sunbelt has all these, except *) - 1. Be able to block in/out to localhost (trusted)/internet selectively for each application with a click (so there's 4 click boxes for each application) [*that effects everything immediately, regardless of what's already connected]. When a new application attempts a connection, you get an allow/deny/remember windows. - 2. Be able to easily set up filter rules for 'individual application'/'all applications,' by protocol, port/address (range), local, remote, in, out. [*Adding a filter rule also doesn't block existing connections in Sunbelt. That needs to work too.] - 3. Have an easy-to-get-to way to "stop all traffic" (like a right click option on the running icon in the task bar). - 4. Be able to set trusted/internet in/out block/allowed (4 things per item) for each of IGMP, ping, DNS, DHCP, VPN, and broadcasts. - 5. Define locahost as trusted/untrusted, define adapter connections as trusted/untrusted. - 6. Block incoming connetions during boot-up and shutdown. - 7. Show existing connections, including local & remote ip/port, protocol, current speed, total bytes transferred, and local ports opened for Listening. - 8. An Intrusion Prevention System which blocks (optionally select each one) known intrustions (long list). - 9. Block/allow applications from starting other applications (deny/allow/remember window). Wish list: A way of knowing what svchost.exe is doing - who is actually using it/calling it. I allowed it for localhost, and selectively allowed it for internet each time the allow/deny window came up. Thanks for any help/suggestions. (I'm using Windows XP SP3.)

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• How to allow unprivileged apache/PHP to do a root task (CentOS)

  - by Chris

  I am setting up a sort of personal dropbox for our customers on a CentOS 6.3 machine. The server will be accessible thru SFTP and a proprietary http service base on PHP. This machine will be in our DMZ so it has to be secure. Because of this I have apache running as an unprivileged user, hardened the security on apache, the OS, PHP, applied a lot of filtering in iptables and applied some restrictive TCP Wrappers. Now you might have suspected this one was coming, SELinux is also set to enforcing. I'm setting up PAM to use MySQL so my users in the web application can login. These users will all be in a group that can use SSH only for SFTP and users will be chrooted to their own 'home' folder. To allow this SELinux wants the folders to have the user_home_t tag. Also the parent directory needs to be writable by root only. If these restrictions are not met SELinux will kill the SSH pipe immediately. The files that need to be accessible thru both http and SFTP so I have made a SELinux module to allow Apache to search/attr/read/write etc. to directories with the user_home_dir_t tag. As sftp users are stored in MySQL I want to setup their home dirs upon user creation. This is a problem since Apache has no write access to the /home dir, it's only writable by root since it's required to keep SELinux and OpenSSH happy. Basically I need to let Apache do only a few tasks as root and only within /home. So I need to somehow elevate the privileges temporarily or let root do these tasks for apache instead. What I need to have apache do with root privileges is the following. mkdir /home/userdir/ mkdir /home/userdir/userdir chmod -R 0755 /home/userdir umask 011 /home/userdir/userdir chcon -R -t user_home_t /home/userdir chown -R user:sftp_admin /home/userdir/userdir chmod 2770 /home/userdir/userdir This would create a home for the user, now I have an idea that might work, cron. That would mean the server needs to check for users that have no home every minute, then when creating users the interface would freeze for an average of 30 seconds before the account creation can be confirmed which I do not prefer. Does anybody know if something can be done with sudoers? Or any other idea's are welcome... Thanks for your time!

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• turn off disable the performance cache

  - by jessie

  OK I run a streaming website and my CMS is giving me an error when uploading videos "Failed To Find Flength File" ok so I did some research. The answer I got from the coder was below. I did do all that, but the only thing I could not do is turn off what he refers to as performance cache, talked about in the last sentence... I am on a Cent OS Assuming the script is set up properly, you are probably dealing with some kind of write-caching. Some servers perform write-caching which prevents writing out the flength file or the entire CGITemp file during the upload. The flength file or the CGITemp file do not actually hit the disk until the upload is complete, making it worthless for reporting on progress during the upload. This may be fixed using a .htaccess file assuming your host supports them. Here is a link to an excellent tutorial on using .htaccess files. I strongly recommend giving it a quick read before attempting to install your own .htaccess file. 1. A mod_security module for Apache. To fix it just create a file called .htaccess (that's a period followed by "htaccess") and put the following lines in that file. Upload the file into the directory where the Uber-Uploader CGI ".pl" scripts resides, or in some directory above it (like your server's DOCUMENT_ROOT, i.e. the top-level of your webspace). htaccess files must be uploaded as ASCII mode, not BINARY. You may need to CHMOD the htaccess file to 644 or (RW-R--R--). # Turn off mod_security filtering. SecFilterEngine Off # The below probably isn't needed, # but better safe than sorry. SecFilterScanPOST Off If the above method does not work, try putting the following lines into the file SetEnvIfNoCase Content-Type \ "^multipart/form-data;" "MODSEC_NOPOSTBUFFERING=Do not buffer file uploads" mod_gzip_on No 2. "Performance Cache" enabled on OS X SERVER. If you're running OS X Server and the progress bar isn't working, it could be because of "performance caching." Apparently if ANY of your hosted sites are using performance caching, then by default, all sites (domains) will attempt to. The fix then is to disable the performance cache on all hosted sites.

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• So, how is the Oracle HCM Cloud User Experience? In a word, smokin’!

  - by Edith Mireles-Oracle

  By Misha Vaughan, Oracle Applications User Experience Oracle unveiled its game-changing cloud user experience strategy at Oracle OpenWorld 2013 (remember that?) with a new simplified user interface (UI) paradigm.  The Oracle HCM cloud user experience is about light-weight interaction, tailored to the task you are trying to accomplish, on the device you are comfortable working with. A key theme for the Oracle user experience is being able to move from smartphone to tablet to desktop, with all of your data in the cloud. The Oracle HCM Cloud user experience provides designs for better productivity, no matter when and how your employees need to work. Release 8  Oracle recently demonstrated how fast it is moving development forward for our cloud applications, with the availability of release 8.  In release 8, users will see expanded simplicity in the HCM cloud user experience, such as filling out a time card and succession planning. Oracle has also expanded its mobile capabilities with task flows for payslips, managing absences, and advanced analytics. In addition, users will see expanded extensibility with the new structures editor for simplified pages, and the with the user interface text editor, which allows you to update language throughout the UI from one place. If you don’t like calling people who work for you “employees,” you can use this tool to create a term that is suited to your business.  Take a look yourself at what’s available now. What are people saying?Debra Lilley (@debralilley), an Oracle ACE Director who has a long history with Oracle Applications, recently gave her perspective on release 8: “Having had the privilege of seeing a preview of release 8, I am again impressed with the enhancements around simplified UI. Even more so, at a user group event in London this week, an existing Cloud HCM customer speaking publically about his implementation said he was very excited about release 8 as the absence functionality was so superior and simple to use.”  In an interview with Lilley for a blog post by Dennis Howlett  (@dahowlett), we probably couldn’t have asked for a more even-handed look at the Oracle Applications Cloud and the impact of user experience. Take the time to watch all three videos and get the full picture.  In closing, Howlett’s said: “There is always the caveat that getting from the past to Fusion [from the editor: Fusion is now called the Oracle Applications Cloud] is not quite as simple as may be painted, but the outcomes are much better than anticipated in large measure because the user experience is so much better than what went before.” Herman Slange, Technical Manager with Oracle Applications partner Profource, agrees with that comment. “We use on-premise Financials & HCM for internal use. Having a simple user interface that works on a desktop as well as a tablet for (very) non-technical users is a big relief. Coming from E-Business Suite, there is less training (none) required to access HCM content.  From a technical point of view, having the abilities to tailor the simplified UI very easy makes it very efficient for us to adjust to specific customer needs.  When we have a conversation about simplified UI, we just hand over a tablet and ask the customer to just use it. No training and no explanation required.” Finally, in a story by Computer Weekly  about Oracle customer BG Group, a natural gas exploration and production company based in the UK and with a presence in 20 countries, the author states: “The new HR platform has proved to be easier and more intuitive for HR staff to use than the previous SAP-based technology.” What’s Next for Oracle’s Applications Cloud User Experiences? This is the question that Steve Miranda, Oracle Executive Vice President, Applications Development, asks the Applications User Experience team, and we’ve been hard at work for some time now on “what’s next.”  I can’t say too much about it, but I can tell you that we’ve started talking to customers and partners, under non-disclosure agreements, about user experience concepts that we are working on in order to get their feedback. We recently had a chance to talk about possibilities for the Oracle HCM Cloud user experience at an Oracle HCM Southern California Customer Success Summit. This was a fantastic event, hosted by Shane Bliss and Vance Morossi of the Oracle Client Success Team. We got to use the uber-slick facilities of Allergan, our hosts (of Botox fame), headquartered in Irvine, Calif., with a presence in more than 100 countries. Photo by Misha Vaughan, Oracle Applications User Experience Vance Morossi, left, and Shane Bliss, of the Oracle Client Success Team, at an Oracle HCM Southern California Customer Success Summit.  We were treated to a few really excellent talks around human resources (HR). Alice White, VP Human Resources, discussed Allergan's process for global talent acquisition -- how Allergan has designed and deployed a global process, and global tools, along with Oracle and Cognizant, and are now at the end of a global implementation. She shared a couple of insights about the journey for Allergan: “One of the major areas for improvement was on role clarification within the company.” She said the company is “empowering managers and deputizing them as recruiters. Now it is a global process that is nimble and efficient."  Deepak Rammohan, VP Product Management, HCM Cloud, Oracle, also took the stage to talk about pioneering modern HR. He reflected modern HR problems of getting the right data about the workforce, the importance of getting the right talent as a key strategic initiative, and other workforce insights. "How do we design systems to deal with all of this?” he asked. “Make sure the systems are talent-centric. The next piece is collaborative, engaging, and mobile. A lot of this is influenced by what users see today. The last thing is around insight; insight at the point of decision-making." Rammohan showed off some killer HCM Cloud talent demos focused on simplicity and mobility that his team has been cooking up, and closed with a great line about the nature of modern recruiting: "Recruiting is a team sport." Deepak Rammohan, left, and Jake Kuramoto, both of Oracle, debate the merits of a Google Glass concept demo for recruiters on-the-go. Later, in an expo-style format, the Apps UX team showed several concepts for next-generation HCM Cloud user experiences, including demos shown by Jake Kuramoto (@jkuramoto) of The AppsLab, and Aylin Uysal (@aylinuysal), Director, HCM Cloud user experience. We even hauled out our eye-tracker, a research tool used to show where the eye is looking at a particular screen, thanks to teammate Michael LaDuke. Dionne Healy, HCM Client Executive, and Aylin Uysal, Director, HCM Cloud user experiences, Oracle, take a look at new HCM Cloud UX concepts. We closed the day with Jeremy Ashley (@jrwashley), VP, Applications User Experience, who brought it all back together by talking about the big picture for applications cloud user experiences. He covered the trends we are paying attention to now, what users will be expecting of their modern enterprise apps, and what Oracle’s design strategy is around these ideas.   We closed with an excellent reception hosted by ADP Payroll services at Bistango. Want to read more?Want to see where our cloud user experience is going next? Read more on the UsableApps web site about our latest design initiative: “Glance, Scan, Commit.” Or catch up on the back story by looking over our Applications Cloud user experience content on the UsableApps web site.  You can also find out where we’ll be next at the Events page on UsableApps.

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• RSS feeds in Orchard

  - by Bertrand Le Roy

  When we added RSS to Orchard, we wanted to make it easy for any module to expose any contents as a feed. We also wanted the rendering of the feed to be handled by Orchard in order to minimize the amount of work from the module developer. A typical example of such feed exposition is of course blog feeds. We have an IFeedManager interface for which you can get the built-in implementation through dependency injection. Look at the BlogController constructor for an example: public BlogController( IOrchardServices services, IBlogService blogService, IBlogSlugConstraint blogSlugConstraint, IFeedManager feedManager, RouteCollection routeCollection) { If you look a little further in that same controller, in the Item action, you’ll see a call to the Register method of the feed manager: _feedManager.Register(blog); This in reality is a call into an extension method that is specialized for blogs, but we could have made the two calls to the actual generic Register directly in the action instead, that is just an implementation detail: feedManager.Register(blog.Name, "rss", new RouteValueDictionary { { "containerid", blog.Id } }); feedManager.Register(blog.Name + " - Comments", "rss", new RouteValueDictionary { { "commentedoncontainer", blog.Id } }); What those two effective calls are doing is to register two feeds: one for the blog itself and one for the comments on the blog. For each call, the name of the feed is provided, then we have the type of feed (“rss”) and some values to be injected into the generic RSS route that will be used later to route the feed to the right providers. This is all you have to do to expose a new feed. If you’re only interested in exposing feeds, you can stop right there. If on the other hand you want to know what happens after that under the hood, carry on. What happens after that is that the feedmanager will take care of formatting the link tag for the feed (see FeedManager.GetRegisteredLinks). The GetRegisteredLinks method itself will be called from a specialized filter, FeedFilter. FeedFilter is an MVC filter and the event we’re interested in hooking into is OnResultExecuting, which happens after the controller action has returned an ActionResult and just before MVC executes that action result. In other words, our feed registration has already been called but the view is not yet rendered. Here’s the code for OnResultExecuting: model.Zones.AddAction("head:after", html => html.ViewContext.Writer.Write( _feedManager.GetRegisteredLinks(html))); This is another piece of code whose execution is differed. It is saying that whenever comes time to render the “head” zone, this code should be called right after. The code itself is rendering the link tags. As a result of all that, here’s what can be found in an Orchard blog’s head section: <link rel="alternate" type="application/rss+xml"     title="Tales from the Evil Empire"     href="/rss?containerid=5" /> <link rel="alternate" type="application/rss+xml"     title="Tales from the Evil Empire - Comments"     href="/rss?commentedoncontainer=5" /> The generic action that these two feeds point to is Index on FeedController. That controller has three important dependencies: an IFeedBuilderProvider, an IFeedQueryProvider and an IFeedItemProvider. Different implementations of these interfaces can provide different formats of feeds, such as RSS and Atom. The Match method enables each of the competing providers to provide a priority for themselves based on arbitrary criteria that can be found on the FeedContext. This means that a provider can be selected based not only on the desired format, but also on the nature of the objects being exposed as a feed or on something even more arbitrary such as the destination device (you could imagine for example giving shorter text only excerpts of posts on mobile devices, and full HTML on desktop). The key here is extensibility and dynamic competition and collaboration from unknown and loosely coupled parts. You’ll find this pattern pretty much everywhere in the Orchard architecture. The RssFeedBuilder implementation of IFeedBuilderProvider is also a regular controller with a Process action that builds a RssResult, which is itself a thin ActionResult wrapper around an XDocument. Let’s get back to the FeedController’s Index action. After having called into each known feed builder to get its priority on the currently requested feed, it will select the one with the highest priority. The next thing it needs to do is to actually fetch the data for the feed. This again is a collaborative effort from a priori unknown providers, the implementations of IFeedQueryProvider. There are several implementations by default in Orchard, the choice of which is again done through a Match method. ContainerFeedQuery for example chimes in when a “containerid” parameter is found in the context (see URL in the link tag above): public FeedQueryMatch Match(FeedContext context) { var containerIdValue = context.ValueProvider.GetValue("containerid"); if (containerIdValue == null) return null; return new FeedQueryMatch { FeedQuery = this, Priority = -5 }; } The actual work is done in the Execute method, which finds the right container content item in the Orchard database and adds elements for each of them. In other words, the feed query provider knows how to retrieve the list of content items to add to the feed. The last step is to translate each of the content items into feed entries, which is done by implementations of IFeedItemBuilder. There is no Match method this time. Instead, all providers are called with the collection of items (or more accurately with the FeedContext, but this contains the list of items, which is what’s relevant in most cases). Each provider can then choose to pick those items that it knows how to treat and transform them into the format requested. This enables the construction of heterogeneous feeds that expose content items of various types into a single feed. That will be extremely important when you’ll want to expose a single feed for all your site. So here are feeds in Orchard in a nutshell. The main point here is that there is a fair number of components involved, with some complexity in implementation in order to allow for extreme flexibility, but the part that you use to expose a new feed is extremely simple and light: declare that you want your content exposed as a feed and you’re done. There are cases where you’ll have to dive in and provide new implementations for some or all of the interfaces involved, but that requirement will only arise as needed. For example, you might need to create a new feed item builder to include your custom content type but that effort will be extremely focused on the specialized task at hand. The rest of the system won’t need to change. So what do you think?

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• Beyond Chatting: What ‘Social’ Means for CRM

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Diamond, Senior Director, Outbound Product Management, Oracle In a recent post on this blog, my colleague Steve Boese asked three questions related to the widespread popularity and incredibly rapid growth of Facebook, Pinterest, and LinkedIn. Steve then addressed the many applications for collaborative solutions in the area of Human Capital Management. So, in turning to a conversation about Customer Relationship Management (CRM) and Sales Force Automation (SFA), let me ask you one simple question. How many sales people, particularly at business-to-business companies, consistently meet or beat their quotas in their roles by working alone, with no collaboration among fellow sales people, sales executives, employees in product groups, in service, in Legal, third-party partners, etc.? Hello? Is anybody out there? What’s that cricket noise I hear? That’s correct. Nobody! When it comes to Sales, introverts arguably have a distinct disadvantage. While it’s certainly a truism that “success” in most professional endeavors requires working with people, it’s a mandatory success factor in Sales. This fact became abundantly clear to me one early morning in the late 1990s when I joined the former Hyperion Solutions (now part of Oracle) and attended a Sales Award Ceremony. The Head of Sales at that time gave out dozens of awards – none of them to individuals and all of them to TEAMS of individuals. That’s how it works in Sales. Your colleagues help provide you with product intelligence and competitive intelligence. They help you build the best presentations, pitches, and proposals. They help you develop the most killer RFPs. They align you with the best product people to ensure you’re matching the best products for the opportunity and join you in critical meetings. They help knock the socks of your prospects in “bake off” demo’s. They bring in the best partners to either add complementary products to your opportunity or help you implement a solution. They work with you as a collective team. And so how is all this collaboration STILL typically done today? Through email. And yet we all silently or not so silently grimace about email. It’s relatively siloed. It’s painful to search. It’s difficult to align by topic. And it’s nearly impossible to re-trace meaningful and helpful conversations that occurred among a group or a team at some point in history. This is where social networking for Sales comes into play. It’s about PURPOSEFUL social networking versus chattering. What is purposeful social networking? It’s collaboration that’s built around opportunities, accounts, and contacts. It’s collaboration that delivers valuable context – on the target company, and on key competitors – just to name two examples. It’s collaboration that can scale to provide coaching for larger numbers of sales representatives, both for general purposes, and as we’ve largely discussed here, for specific ‘deals.’ And it’s collaboration that allows a team of people to collectively edit and iterate on a document like an RFP or a soon-to-be killer presentation that is maintained in a central repository, with no time wasted searching for it or worrying about version control. But lest we get carried away, let’s remember that collaboration “happens” among sales people whether there is specialized software to support it or not. The human practice of sales has not changed much in the last 80 to 90 years. Collaboration has been a mainstay during this entire time. But what social networking in general, and Oracle Social Networking in particular delivers, is the opportunity for sales teams to dramatically increase their effectiveness and efficiency – to identify and close more high quality and lucrative opportunities more quickly. For most sales organizations, this is how the game is won. To learn more please visit Oracle Social Network and Oracle Fusion Customer Relationship Management on oracle.com Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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