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• Technical Integration Roadmap for OBI11g and Oracle Hyperion EPM System

  - by Mike.Hallett(at)Oracle-BI&EPM

  There is an excellent technical whitepaper on the integration roadmap for Oracle business intelligence enterprise edition and the Oracle Hyperion enterprise performance management system  (download at this link).  This document lists the integration points among all current releases of Oracle BI EE with EPM System releases: with live links to other relevant documentation also provided. You may also be interested in the overall Hyperion EPM System Documentation Resources which can be found from the Doc Portal. And, there are two new tools for EPM @ MyOracleSupport  {this needs your oracle logon} : Cumulative Feature Overview Tool This new tool offers a simple way to determine the features developed between releases to assist you in your upgrade implementations. The tool helps you to plan your upgrades by providing concise descriptions of new and enhanced solutions and functionality that are added between your current and target releases. With the Cumulative Feature Overview Tool, you can quickly and easily find information about new features for each EPM System product. Defects Fixed Finder Tool This new tool provides an efficient way to review the defects fixed in patch set updates, patch set exceptions, and patch sets for major releases, starting with Release 11.1.1. The tool helps you plan patch implementations by providing concise descriptions of defects fixed after your current release. The Defects Fixed Finder enables you to easily find information about defects fixed for each EPM System product.

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• BlueStacks Android App Player Now Available for Macs

  - by Jason Fitzpatrick

  Last year we showed you how to setup BlueStacks on your Windows machine in order to enjoy Android apps on your PC desktop; now BlueStacks is available for Mac OS X with that same cross-platform Android goodness. The Mac version functions much the same as the PC version, if you’re interested in the Mac version be sure to check out our detailed guide to setting up the PC version. BlueStacks for Mac [via TUAW] How to Banish Duplicate Photos with VisiPic How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It?

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• Keeping a Computer Tower Cool the Easy Way [Image Set]

  - by Asian Angel

  A lack of proper airflow will definitely not be a problem with this computer tower… Image courtesy of Envador.com You can view a multitude of images for the PVC Computer Tower in its final and early incarnations along with a parts list at the Envador link below. PVC Pipe Computer Tower – Envador.com [via There I Fixed It - Cheezburger Network] Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

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• New Exam Prep Seminar for Program With PL/SQL!

  - by Harold Green

  We're happy to announce the availability of a brand new Exam Prep Seminar titled Certification Exam Prep Seminar: Program with PL/SQL. This new Exam Prep Seminar is available as a standalone product. For those of you preparing for the Oracle PL/SQL Developer Certified Associate certification, this seminar is a great value and and an excellent way to gain valuable insight from one of Oracle University's top Database instructors. This Exam Prep Seminar will accelerate your preparation, make your prep time more efficient and give you insight to the breadth and depth of the certification exam. This type of exam preparation has traditionally only been available at the Oracle OpenWorld conference, but is now available to anyone through this new format. Of course with online video, you can now start, stop, rewind, and review as needed! Also note that because this seminar is in the Oracle Training On Demand format, you can also watch it on your your iPad through Oracle University's new free iPad app. QUICK LINKS SEMINAR: Certification Exam Prep Seminar: Program with PL/SQL APPLICABLE EXAMS: 1Z0-147: Program With PL/SQL 1Z0-144:  Oracle Database 11g: Program with PL/SQL CERTIFICATION: Oracle PL/SQL Developer Certified Associate

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• Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• BlueStacks Joins Forces with AMD; Launches AMD-only Enhanced Android App Launcher

  - by Jason Fitzpatrick

  Last fall we showed you how to run Android apps on your Windows PC with BlueStacks. Now BlueStacks has partnered with AMD to offer even better Android emulation on AMD-powered Windows machines. Check out our original overview and installation guide for BlueStacks to get a feel for what you can do with the app. If you’re sporting an AMD CPU, hit up the link below to check out the AMD AppZone to grab some of the thousands of Android apps you can enjoy on your desktop. AMD AppZone: Android [via Gigaom] 8 Deadly Commands You Should Never Run on Linux 14 Special Google Searches That Show Instant Answers How To Create a Customized Windows 7 Installation Disc With Integrated Updates

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• Webinar Recording on Cross Platform Development with MonoTouch and Mono for Android

  - by Wallym

  The iPhone and Android are dominant in the marketplace. The two platforms currently have 85% of the smartphone marketplace and are continuing to grow that marketshare. Developers are being tasked with targeting these two platforms. In this session, we’ll take a high level look at how we can use c# and .NET knowledge to share code between iOS and and Android. We’ll look at linked files, using the Xamarin Mobile API, the challenges of running across platforms and frameworks, as well as other features of Visual Studio, Monotouch, MonoDevelop, and Mono for Android that allows us to write as much code that can run on both platforms.The following link is a recording on Cross Platform Development with MonoTouch and Mono for Android. I am guessing that the link only works in IE. That's out of my control.

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• What if the Earth were Hollow? [Video]

  - by Asian Angel

  What would things be like if you dug a tunnel completely through the Earth for travel purposes or if our planet were hollow? Minute Physics takes a look at how things would be if either of these scenarios actually existed. What if the Earth were Hollow? [via Geeks are Sexy] How To Switch Webmail Providers Without Losing All Your Email How To Force Windows Applications to Use a Specific CPU HTG Explains: Is UPnP a Security Risk?

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• Tornado Tracks Highlights 61 Years of Tornado Activity [Wallpaper]

  - by Jason Fitzpatrick

  This eye catching image maps 61 years worth of storm data over the continental United States. It’s neat way to see the frequency and intensity of tornadoes and is available in wallpaper-friendly resolutions. John Nelson took 61 years of data from government sources like the NOAA and compiled the data into a visualization. You can read more about the methodology behind the image at the link below or jump right to Flickr to grab a high-res image for your desktop. Tornado Tracks [via Neatorama] How to Make Your Laptop Choose a Wired Connection Instead of Wireless HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me?

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• Horse Drawn Fiber Optics Bring Broadband to Remote Areas

  - by Jason Fitzpatrick

  When you think of fiber optics and high speed internet the last thing you likely think of is… horses. Yet horses have been put to use rolling out fiber optics to remote rural locations. In Vermont a Belgium draft horse named Fred, seen in the photo above being tended by his handler Claude, is a distinctly 19th century solution to a 21st century problem; how to run fiber optic cable through remote areas where trucks cannot easily pass. The man and animal are indispensable to cable and phone-service provider FairPoint Communications because they easily can access hard-to-reach job sites along country roads, which bulky utility trucks often cannot. “It just saves so much work – it would take probably 15 guys to do what Fred and Claude can do,” said Paul Clancy, foreman of a line crew from FairPoint. “They can pull 5,000 feet of cable with no sweat.” You can read more about the use of draft horses to draw lines and the roll out of broadband to rural Vermont at the link below. Vermont Uses Draft Horse to Lay Cables for Internet Access [Reuters] How To Encrypt Your Cloud-Based Drive with BoxcryptorHTG Explains: Photography with Film-Based CamerasHow to Clean Your Dirty Smartphone (Without Breaking Something)

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• The Internet from a 1990s Point of View [Video]

  - by Asian Angel

  Are you ready for a retro look at the Internet? Then prepare to journey back in time to 1995 with this video and its view of the early days of the Internet. From YouTube: Trine Gallegos hosts this segment shot in 1995 when the Internet was first becoming an icon. This is an interesting look back at how clunky the applications were. I don’t even think they were using a computer mouse yet. Internet – from the 1990′s point of view [via Fail Desk] How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows? Screenshot Tour: XBMC 11 Eden Rocks Improved iOS Support, AirPlay, and Even a Custom XBMC OS

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• How Often do You Change E-mail Addresses? [Poll]

  - by Asian Angel

  Recently we ran across an article about a man who consistently changes his e-mail address every 20 months. Why? To throw off spam. With that in mind we became curious and decided to ask how often you change your e-mail addresses… Everyone has their own method for dealing with the bane known as spam whether it is heavy filtering, separate accounts to catch possible spam activity, abandoning swamped accounts, etc. Here is your opportunity to share how you deal with spam, protect your accounts, and to voice your thoughts regarding consistent timed changes to new accounts as mentioned in the article linked to below. How-To Geek Polls require Javascript. Please Click Here to View the Poll. How Frequently Do You Change Your Email Address? [Apartment Therapy] 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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• ITT Corporation Goes Live on Oracle Sales and Marketing Cloud Service (Fusion CRM)!

  - by Richard Lefebvre

  Back in Q2 of FY12, a division of ITT invited Oracle to demo our CRM On Demand product while the group was considering Salesforce.com. Chris Porter, our Oracle Direct sales representative learned the players and their needs and began to develop relationships. We lost that deal, but not Chris's persistence. A few months passed and Chris called on the ITT Shape Cutting Division's Director of Sales to see how things were going. Chris was told that the plan was for the division to buy more Salesforce.com. In fact, he informed Chris that he had just sent his team to Salesforce.com training. During the conversation, Chris mentioned that our new Oracle Sales Cloud Service could run with Outlook. This caused the ITT Sales Director to reconsider the plan to move forward with our competition. Oracle was invited back to demo the Oracle Sales and Marketing Cloud Service (Fusion CRM) and after it concluded, the Director stated, "That just blew your competition away." The deal closed on June 5th , 2012 Our Oracle Platinum Partner, Intelenex, began the implementation with ITT on July 30th. We are happy to report that on September 18th, the ITT Shape Cutting Division successfully went live on Oracle Sales and Marketing Cloud Service (Fusion CRM). About: ITT is a diversified leading manufacturer of highly engineered critical components and customized technology solutions for growing industrial end-markets in energy infrastructure, electronics, aerospace and transportation. Building on its heritage of innovation, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. Founded in 1920, ITT is headquartered in White Plains, NY, with 8,500 employees in more than 30 countries and sales in more than 125 countries. The ITT Shape Cutting Division provides plasma lasers and controls with the Burny, Kaliburn, and AMC brands. Oracle Fusion Products: Oracle Sales and Marketing Cloud Service (Fusion CRM) including: • Fusion CRM Base • Fusion Sales Cloud • Fusion Mobile and Desktop Integration • Automated Forecasting Adoption Model: SaaS Partner: Intelenex Business Drivers: The ITT Shape Cutting Division wanted to: better enable its Sales Force with email and mobile CRM capabilities simplify and automate its complex sales processes centrally manage and maintain customer contact information Why We Won: ITT was impressed with the feature-rich capabilities of Oracle Sales and Marketing Cloud Service (Fusion CRM), including sales performance management and integration. The company also liked the product's flexibility and scalability for future growth. Expected Benefits: Streamlined accurate forecasting Increased customer manageability Improved sales performance Better visibility to customer information

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• YouTube Releases Native Wii App

  - by Jason Fitzpatrick

  Watching YouTube videos on the Wii just got a whole lot easier; YouTube’s native Wii app streamlines the process and cuts out the need for the Internet Channel browser. Previous to this release you had to use the $5 Internet Channel and the Opera Browser to access YouTube. It worked but it wasn’t elegant by any means. The new YouTube Wii app sports a clean interface, simple Wiimote-based controls, and all the great YouTube content you can handle. The app is free but currently U.S. only. According to the press release, the app will be rolled out to other countries in the coming months. YouTube App Now on Nintendo Wii in the U.S. [YouTube] How To Delete, Move, or Rename Locked Files in Windows HTG Explains: Why Screen Savers Are No Longer Necessary 6 Ways Windows 8 Is More Secure Than Windows 7

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• Make a Geeky Lego Key Holder for Your Home [Quick DIY Project]

  - by Asian Angel

  LEGOs are terrific fun to work with whether you are in a playful mood or working on a personal geeky project. With that in mind the Mini-eco blog has an quick and easy tutorial for making an awesome LEGO key holder for your home or office. The best part about this project is the amount of personalization in colors and/or themes (i.e. Star Wars, Indiana Jones, etc.) that you can bring to it. To get started just visit the blog post linked below… DIY Lego Key Holder [via BoingBoing] How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It

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• Inside the Raspberry Pi Factory

  - by Jason Fitzpatrick

  Curious where your pint-sized Raspberry Pi came from? You might be surprised to learn it was built, tested, and packaged all in an equally pint-sized factory in South Wales. Nick Heath of Tech Republic takes us on a photo tour of the Raspberry Pi factory with a stop at each stage of production and testing. The photo above shows one of the manual construction steps, the insertion of the large components such as the USB and Ethernet ports. Hit up the link below for the full tour. Raspberry Pi: Inside the Pi Factory [Tech Republic] Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode HTG Explains: Does Your Android Phone Need an Antivirus?

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• How a Hard Drive Works in Slow Motion [Video]

  - by Asian Angel

  This short video lets you have a good luck at a hard drive in slow motion as the actuator arm moves across the disk and then water is added to the equation as well… How a Hard Drive works in Slow Motion – The Slow Mo Guys [via BoingBoing] HTG Explains: What Is Two-Factor Authentication and Should I Be Using It? HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux

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• Paramount Pictures Movies Dynamic Theme for Windows 7

  - by Asian Angel

  Would you like to have all of the latest movie wallpapers from Paramount Pictures delivered straight to your desktop? Then this is the theme you are looking for. This dynamic RSS-fed theme brings you the latest wallpapers from movies such as Thor, True Grit, Kung Fu Panda 2, Super 8, and Transformers 3. Download the Paramount Pictures Movies Dynamic Theme [Windows 7 Personalization Gallery] You can learn more about Microsoft’s dynamic themes here: RSS-fed dynamic themes FAQ How To Easily Access Your Home Network From Anywhere With DDNSHow To Recover After Your Email Password Is CompromisedHow to Clean Your Filthy Keyboard in the Dishwasher (Without Ruining it)

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• Total Cloud Control for Systems - Webcast on April 12, 2012 (18:00 CET/5pm UK)

  - by Javier Puerta

  Total Cloud Control Keeps Getting BetterJoin Oracle Vice President of Systems Management Steve Wilson and a panel of Oracle executives to find out how your enterprise cloud can achieve 10x improved performance and 12x operational agility. Only Oracle Enterprise Manager Ops Center 12c allows you to: Accelerate mission-critical cloud deployment Unleash the power of Solaris 11, the first cloud OS Simplify Oracle engineered systems management You’ll also get a chance to have your questions answered by Oracle product experts and dive deeper into the technology by viewing our demos that trace the steps companies like yours take as they transition to a private cloud environment. Register today for this interactive keynote and panel discussion. Agenda 18:00 a.m. CET (5pm UK) Keynote: Total Cloud Control for Systems 18:45 a.m. CET (5:45 pm UK) Panel Discussion with Oracle Hardware, Software, and Support Executives 19:15 a.m. CET (6:15 UK) Demo Series: A Step-by-Step Journey to Enterprise Clouds

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• Oracle Enterprise Manager 12c R3 introduces advancements in cloud lifecycle and operations management

  - by Anand Akela

  Oracle Enterprise Manager 12c Release 3 (R3) was announced ( Press Release ) earlier today. It is now available for download at  OTN . This latest release features improvements in several areas, including: Improvements to Private Cloud and Engineered Systems Management Expanded Middleware and Application Management Capabilities Efficiency Gains for Enterprise manager Users in EM’s Enterprise-Ready Framework You can learn more about what's new in the Oracle Enterprise Manager 12c R3 in the Enterprise Manager 12c documentation . You will see more blogs and details about the new features during the next few weeks. Please let us what On July 18th, you can join us at a webcast to hear Thomas Kurian, EVP of Product Development on what Oracle Engineering has achieved with Oracle Enterprise Manager 12c Release 3 to address these challenges. Later, during this webcast, Oracle experts will discuss the latest capabilities in Oracle Enterprise Manager 12c Release 3 for cloud lifecycle and operations management. The presentation will be followed by a live Q&A session with Oracle experts. You can also join us online on Twitter to get your specific questions answered. Please use hash tag #em12c to join the conversation. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Register Now for the Webcast! Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

  - by Richard Lefebvre

  At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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• How Your Time is Spent When Starting a New Online Game [Humorous Chart]

  - by Asian Angel

  Coming up with a good user name for new e-mail accounts can be a nightmare too… It Must Be Both Cool and Inappropriate [Cheezburger Network] How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It

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• Warm Up Your Desktop with the Caribbean Shores Theme for Windows 7 & 8

  - by Asian Angel

  Are you in the mood for some tropical scenery? Then enjoy a view of quiet coves, clear water, palm trees, and gently rolling surf with the Caribbean Shores Theme for Windows 7 and 8. The theme comes with twelve awesome images to provide the perfect relaxing environment on your desktop. Download the Caribbean Shores Theme [Windows 7 & 8 Personalization Gallery] Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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• Google Launches Hurricane Sandy Crisis Map

  - by Jason Fitzpatrick

  Whether you’re in the path of Hurricane Sandy or just want to keep an eye on what’s going on, Google’s new Hurricane Sandy crisis map will keep you abreast of any new storm-related developments. The main map tracks the current location of the storm, the forecasted track, storm surge probabilities, storm radar information, and active emergency shelters. In addition to the national-size map, Google also has a New York City specific map with evacuation routes and additional emergency information. Google Crisis Map: Hurricane Sandy [via Mashable] What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives? How To Log Into The Desktop, Add a Start Menu, and Disable Hot Corners in Windows 8 HTG Explains: Why You Shouldn’t Use a Task Killer On Android

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• Clock is Ticking for OBI 10g Supported Customers to move to OBI 11g

  - by Mike.Hallett(at)Oracle-BI&EPM

  Now is a perfect time for Partners to approach existing OBI 10g customers, to encourage and help them to upgrade to all the great new features in the current OBI v 11g; including the ability to go Mobile, to be in-memory on Exalytics, and to get tighter integration with Hyperion applications, Strategic Scorecards and Essbase. Oracle Lifetime Support Policy for Oracle BI Suite, version 10gR3, will end ‘normal’ support in July 2013. The final point release of Oracle Business Intelligence EE & Publisher 10gR3 was 10.1.3.4.x, which was generally available from July 2008 and will end “Premier Support” in July 2013.  From this time, customers may purchase “Extended Support” until July 2015, and from then “Sustaining Support”  indefinitely. For more information : Upgrade to Oracle Business Intelligence Enterprise Edition 11g, article on Technet Planning to Upgrade from Oracle BI 10g to BI 11g ?, at docs.oracle.com Oracle Business Intelligence Enterprise Edition 11g Oracle Lifetime Support Policy

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