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• Interview with Ronald Bradford about MySQL Connect

  - by Keith Larson

  Ronald Bradford,  an Oracle ACE Director has been busy working with  database consulting, book writing (EffectiveMySQL) while traveling and speaking around the world in support of MySQL. I was able to take some of his time to get an interview on this thoughts about theMySQL Connect conference. Keith Larson: What where your thoughts when you heard that Oracle was going to provide the community the MySQL Conference ?Ronald Bradford: Oracle has already been providing various different local community events including OTN Tech Days and  MySQL community days. These are great for local regions both in the US and abroad.  In previous years there has been an increase of content at Oracle Open World, however that benefits the Oracle community far more then the MySQL community.  It is good to see that Oracle is realizing the benefit in providing a large scale dedicated event for the MySQL community that includes speakers from the MySQL development teams, invested companies in the ecosystem and other community evangelists.I fully expect a successful event and look forward to hopefully seeing MySQL Connect at the upcoming Brazil and Japan OOW conferences and perhaps an event on the East Coast.Keith Larson: Since you are part of the content committee, what did you think of the submissions that were received during call for papers?Ronald Bradford: There was a large number of quality submissions to the number of available presentation sessions. As with the previous years as a committee member for the annual MySQL conference, there is always a large variety of common cornerstone MySQL features as well as new products and upcoming companies sharing their MySQL experiences. All of the usual major players in the ecosystem will in presenting at MySQL Connect including Facebook, Twitter, Yahoo, Continuent, Percona, Tokutek, Sphinx and Amazon to name a few.  This is ensuring the event will have a large number of quality speakers and a difficult time in choosing what to attend. Keith Larson: What sessions do you look forwarding to attending? Ronald Bradford: As with most quality conferences you can only be in one place at one time, so with multiple tracks per session it is always difficult to decide. The continued work and success with MySQL Cluster, and with a number of sessions I am sure will be popular. The features that interest me the most are around the optimizer, where there are several sessions on new features, and on the importance of backups. There are three presentations in this area to choose from.Keith Larson: Are you going to cover any of the content in your books at your MySQL Connect sessions?Ronald Bradford: I will be giving two presentations at MySQL Connect. The first will include the techniques available for creating better indexes where I will be touching on some aspects of the first Effective MySQL book on Optimizing SQL Statements.  In my second presentation from experiences of managing 500+ AWS MySQL instances, I will be touching on areas including SQL tuning, backup and recovery and scale out with replication.   These are the key topics of the initial books in the Effective MySQL series that focus on performance, scalability and business continuity.  The books however cover a far greater amount of detail then can be presented in a 1 hour session. Keith Larson: What features of MySQL 5.6 do you look forward to the most ?Ronald Bradford: I am very impressed with the optimizer trace feature. The ability to see exposed information is invaluable not just for MySQL 5.6, but to also apply information discerned for optimizing SQL statements in earlier versions of MySQL.  Not everybody understands that it is easy to deploy a MySQL 5.6 slave into an existing topology running an older version if MySQL for evaluation of many new features.  You can use the new mysqlbinlog streaming feature for duplicating master binary logs on an older version with a MySQL 5.6 slave.  The improvements in instrumentation in the Performance Schema are exciting.   However, as with my upcoming Replication Techniques in Depth title, that will be available for sale at MySQL Connect, there are numerous replication features, some long overdue with provide significant management benefits. Crash Save Slaves, Global transaction Identifiers (GTID)  and checksums just to mention a few.Keith Larson: You have been to numerous conferences, what would you recommend for people at the conference? Ronald Bradford: Make the time to meet and introduce yourself to the speakers that cover the topics that most interest you. The MySQL ecosystem has a very strong community.  The relationships you build with presenters, developers and architects in MySQL can be invaluable, however they are created over time. Get to know these people, interact with them over time.  This is the opportunity to learn more then just the content from a 1 hour session. Keith Larson: Any additional tips to handling the long hours ? Ronald Bradford: Conferences can be hard, especially with all the post event drinking.  This is a two day event and I am sure will include additional events on Friday and Saturday night so come well prepared, and leave work behind. Take the time to learn something new.   You can always catchup on sleep later. Keith Larson: Thank you so much for taking some time to do this I look forward to seeing you at the MySQL Connect conference.  Please stay tuned here for more updates on MySQL. 

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• High Jinks, Hi Jacks, Exceptional DBA Awards and PASS

  - by Rodney

  The countdown to PASS has counted down.  The day after tomorrow I will board a plane, like many others, on my way for the 4th year in a row to SQL PASS Summit.  The anticipation has been excruciating but luckily I have this little thing called a day job as a DBA that has kept me busy and not thinking too much about the event. Well that is not exactly true since my beautiful wife works for PASS so we get to talk about SQL from the time we wake up until late in the evening. I would not have it any other way and I feel very fortunate to be a part of this great event and to have been chosen as the Exceptional DBA Award judge also for the 4th year in a row.  This year, I will have been again tasked with presenting the award to the winner, Mr. Jeff Moden and it will be a true honor to meet him in person as I have read many of his articles on SSC and have attended his session at PASS previously.  The speech is all ready but one item remains, which will be a surprise to all who attend the party on Tuesday night in Seattle (see links below).  Let's face it, Exceptional DBAs everywhere work very hard protecting our data stores, tuning queries, mentoring, saving money, installing clusters, etc and once in a while there is time to be exceptionally non-professional and have a bit of fun. Once incident that happened this year that falls under the High Jinks category was when my network admin asked if I could Telnet into a SQL instance and see if I could make the connection through the firewall that he had just configured. I was able to establish a connection on port 1433 and it occurred to me that it would be very interesting if I could actually run T-SQL queries via a Telnet session much like you might do with an SMTP server. With that thought, I proceeded to demonstrate this could be possible by convincing my senior DBA Shawn McGehee that I was able to do so. At first he did not believe me. It shook his world view.  It was inconceivable.  What I had done, behind the scenes, of course, was to copy and rename SQLCMD.exe to Telnet.exe and used it to connect and run a simple, "Select * from sys.databases" on the SQL instance. I think if it had been anyone other than Shawn I could have extended this ruse indefinitely but he caught on within 30 seconds. It was a fun thirty seconds though. On the High Jacks side of the house, which is really merged to be SQL HACKS, I finally, after several years of struggling with how to connect to an untrusted domain like in a DMZ with a windows account in SSMS, I stumbled upon a solution that does away with the requirement to use SQL Authentication.  While "Runas" is a great command to use to run an application with a higher privileged account, I had not previously been able to figure out how to connect to the remote domain with SSMS and "Runsas". It never connected and caused a login failure every time for the remote windows domain account. Then I ran across an option for "Runas",   "/netonly".  This option postpones the login until a connection is made and only then passes the remote login you supply when you first launch SSMS with the "Runas" command. So a typical shortcut would look like: "C:\Windows\System32\runas.exe /netonly /user:remotedomain.com\rodlandrum "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" You will want to make sure the passwords are synced between the two domains, your local domain and the remote domain, otherwise you may have account lockout issues, but I have found in weeks of testing this is a stable solution. Now it is time to get ready to head for Seattle. Please, if you see me (@SQLBeat) or my wife (@Karlakay22) please run up and high five me (wait..High Jinks.High Jacks.High Fives.Need to change the title) or give me a big bear hug if you are strong enough to lift me off the ground. And if you do actually do that, I will think you are awesome and will not embarrass you by crying out for help or complaining of a broken back or sciatic nerve damage. And now the links to others who have all of the details. First, for the MVP Deep Dives 2, of which, like John, I was lucky enough to be able to participate in this year. http://www.simple-talk.com/community/blogs/johnm/archive/2011/09/29/103577.aspx And the details of the SSC party where the Exceptional DBA of 2011, Jeff Moden, will be awarded. http://www.simple-talk.com/community/blogs/rebecca_amos/archive/2011/10/05/103661.aspx   Cheers! Rodney

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• Breaking up the Workday– Overcoming the Workaholic Syndrome

  - by dwahlin

  Hi, my name’s Dan Wahlin and I’m a workaholic – I admit it. It’s good from the standpoint that I get a lot done but it also has a lot of cons associated with it as well that I’m not proud of. I literally can’t watch TV without feeling like I should be doing something more productive (although I have no problem going to see movies at a theater or watching sporting events – that’s my escape I guess). On vacation it’s sometimes difficult the first few days to just “let go” of work and enjoy the time with my family. I always feel like I should be checking email and following up with different business projects. Fortunately, my wife knows me really well after 17 years of marriage and “gently” restricts my usage of laptops and other gadgets while we’re out. She also reminds me that constantly burying my face in gadgets just isn’t cool and shows a distinct lack of self control. On a given day I typically put in between 12 (at a minimum) up to 16-18 hours working on projects. My company does .NET consulting (ASP.NET/jQuery, SharePoint and Silverlight) but we also do a lot in the training space so there’s always a client project, some new courseware or some other deliverable that has to be worked on. My normal process for handling that is to just work my butt off and see how much I can get done. That process has worked well for a long time but when you start realizing that your happiness comes from how much work you accomplished that day then you have a problem. That’s especially true if you have kids (which I do….two awesome boys). It’s almost as if working more hours feels like I’m more successful or something which is of course ridiculous. It may actually mean that I’m too distracted or disorganized. Lately I’ve realized that while I’m still productive and always meet my deadlines, I’m really burnt out by the afternoon and have lost some of the excitement I used to have. Part of that’s normal I think given that I’ve been doing this for close to 15 years now, but in thinking through it more I realized that I just need to get away from the desk and take a break. By far, the happiest time of my life was my childhood. Part of that was due to having awesome parents, having far less responsibility (a big factor I suspect), being able to hang-out with friends at school, playing sports, games, etc. but I think a big part of the overall happiness came from being outside a lot. I lived on my bike as a little kid and as I grew up I shared time between riding an ATV all over the place, shooting hoops on the basketball court, playing golf and working on a golf course (all outside work of course).  Being a software developer and trainer I generally spend 95% or more of my day indoors and only see the sun when driving from place to place or by looking out the window (that’s sad because I live in a suburb of Phoenix, AZ where it’s nearly always sunny). I haven’t looked into any scientific studies on the matter, but I’d be willing to bet there’s a direct correlation between overall productivity/happiness and being outside some throughout the day (sunny or not). But, I wasn’t sure what to do about it since I do have a lot of deadlines I need to meet after all. While talking with my wife last night I mentioned how I feel like I’m in a rut and want to get the “fun” back that I used to have. She immediately said that I need to start making time for breaks (a real quick fact – she’s a lot smarter than me and nearly always right). Of course my first thought was that I’d be less productive taking breaks. If I spend 2 hours just relaxing then I’m losing 2 hours of work. But, I thought about it more and realized that I’m probably less productive when I work 10+ hours and only take less than 30 minutes for a lunch break to relax a little. I bet my brain is screaming, “Please let me relax a little so I can figure out these problems you’re trying to resolve!”. So, starting today I’m going to try to break the workaholic habit and spend time outside of the office. That could mean sitting around outside, working out, golfing, or whatever. I’ve decided that no gadgets are allowed during that time and that I shouldn’t work for more than 4 hours straight without taking a break. I have no idea how my little “break the workaholic syndrome” experiment will go or how long it will last, but I’d be very interested in hearing from others on how they keep fresh and focused without working yourself to death. If you have any specific ideas, techniques or practices you follow please share them. There’s a lot more to life than work and some of us (and I’m thinking of myself specifically) need to take a long, hard look at what kind of balance we currently have. I’d hate to look back at my life when I’m 80 years old and say, “The only thing I did was work – I missed out on life!”.

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• Some mail details about Orange Mauritius

  Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius. The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird. Using Orange ADSL... somewhere else Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like "[email protected]". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS.. And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly... The Orange Mail FAQ After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys! Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request. Calling customer service So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius: SMTP hostname: smtpauth.intnet.mu And the world of IT is surprisingly green again. Customer satisfaction? Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs? Ok, talking about your FAQs - simply said: they are badly outdated! Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this: POP3 server name: pop.orange.muSMTP server name: smtp.orange.muSMTP authenticated: smtpauth.orange.mu It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides. Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!

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• My Codemash 2011 Retrospective

  - by Greg Malcolm

  I just got back from Codemash yesterday, and still on an adrenaline buzz. Here's my take on this years encounter: The Awesome Nearly everybody in one place Codemash is the ultimate place to catch up with community friends. This is my 3rd year visiting and I've got to know a great number of very cool people through various conferences, Give Camps and other community events. I'm finding more and more that Codemash is the best place to catch up with everybody regardless of technology interest or location. Of course I always make a whole bunch more friends while I'm there! Yay! Open Spaced I found the open spaces didn't work so well last year. This year things went a lot smoother and the topics were engaging and fresh. While I miss Alan Steven's approach of running it like an agile project, it was very cool to see that it evolving. Laptops were often cracked open, not just once but frequently! For example: Jasmine - Paired on a javascript kata using the Jasmine javascript test runner J - Sat in on a J demo from local J enthusiast, Tracy Harms Watir - More pairing, this time using Ruby with the watir-webdriver through cucumber. I'd mostly forgotten that Cucumber runs just fine without Rails. It made a change to do without. The other spaces were engaging too, but I think that's enough for that topic. Javascript Shenanigans I've already mentioned that I attended a Jasmine kata session. Jasmine is close to my heart right now every since I discovered it while on the hunt for a decent Javascript testing framework for a javascript koans project earlier this year. Well, it also got covered in the Java Precompiler and Pillar's vendor session, which was great to see. Node.js was also a reoccurring theme. Node.js in a nutshell? It's an extremely scalable Event based I/O server which runs on Javascript. I'd already encountered through a Startup Weekend project and have been noticing increasing interest of late. After encountering more node.js driven excitement from my peers at codemash I absolutely had to attend the open space on it. At least 20 people turned up and by the end we had some answers, a whole ton of new questions and an impromptu user group in the form of a twitter channel (#nodemash). I have no idea where this is going to go or how big it is going to become, but if it can cross the chasm into the enterprise it could become huge... Scala Koans I'm a bit of a Koans addict, and I really need more exposure to functional languages so I gave the Scala Koans precompiler a try. Great fun! I'm really glad I attended because I found I had a whole ton of questions. Currently the koans are available here, and the answers are here. Opportunities While we're on the subject can we change the subject now? Hai Gregory, You really need to keep the drinking for later in the day. I mean seriously, you're 34 and you still do this every single time! Sure, you made it to Chad Fowler keynote ok, but you looking a rather pale weren't you? Also might have been nice to attend 'Netflicks in the Cloud' instead of 'Sleeping It Off For People Who Should Know Better'. Kthxbye PS: Stop talking to yourself Not that I entirely regret it, I've had some of my greatest insights through late night drunken conversations at the CodeMash bar. Just might be nice to reign it in a little and get something out of the next morning too. Diversity This is something that is in the back of my mind because of conversations at Codemash as well as throughout the year; I'm realizing more and more how discouraging the IT profession is for women. I notice in the community there has been a lot of attention paid to stamping out harrasment, which is good, but there also seems to be a massive PR issue. I really don't have any solutions, but I figure it can't hurt to pay more attention to whats going on... And in Other News I now have a picture of Chad Fowler giving me more cowbell! Sadly I managed to lose the cowbell later on. Hopefully it's gone to a Better Place. The Womack Family Band joined in with the musicians jam this year. There's my cowbell again! Why must you hide from me? I also finally went in the water for the first time in all the I've been coming to codemash. Why did I wait so long?!?

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• Content Query Web Part and the Yes/No Field

  - by Bil Simser

  The Content Query Web Part (CQWP) is a pretty powerful beast. It allows you to do multiple site queries and aggregate the results. This is great for rolling up content and doing some summary type reporting. Here’s a trick to remember about Yes/No fields and using the CQWP. If you’re building a news style site and want to aggregate say all the announcements that people tag a certain way, up onto the home page this might be a solution. First we need to allow a way for users of all our sites to mark an announcement for inclusion on our Intranet Home Page. We’ll do this by just modifying the Announcement Content type and adding a Yes/No field to it. There are alternate ways of doing this like building a new Announcement type or stapling a feature to all sites to add our column but this is pretty low impact and only affects our current site collection so let’s go with it for now, okay? You can berate me in the comments about the proper way I should have done this part. Go to the Site Settings for the Site Collection and click on Site Content Types under the Galleries. This takes you to the gallery for this site and all subsites. Scroll down until you see the List Content Types and click on Announcements. Now we’re modifying the Announcement content type which affects all those announcement lists that are created by default if you’re building sites using the Team Site template (or creating a new Announcements list on any site for that matter). Click on Add from new site column under the Column list. This will allow us to create a new Yes/No field that users will see in Announcement items. This field will allow the user to flag the announcement for inclusion on the home page. Feel free to modify the fields as you see fit for your environment, this is just an example. Now that we’ve added the column to our Announcements Content type we can go into any site that has an announcement list, modify that announcement and flag it to be included on our home page. See the new Featured column? That was the result of modifying our Announcements Content Type on this site collection. Now we can move onto the dirty part, displaying it in a CQWP on the home page. And here is where the fun begins (and the head scratching should end). On our home page we want to drop a Content Query Web Part and aggregate any Announcement that’s been flagged as Featured by the users (we could also add the filter to handle Expires so we don’t show old content so go ahead and do that if you want). First add a CQWP to the page then modify the settings for the web part. In the first section, Query, we want the List Type to be set to Announcements and the Content type to be Announcement so set your options like this: Click Apply and you’ll see the results display all Announcements from any site in the site collection. I have five team sites created each with a unique announcement added to them. Now comes the filtering. We don’t want to include every announcement, only ones users flag using that Featured column we added. At first blush you might scroll down to the Additional Filters part of the Query options and set the Featured column to be equal to Yes: This seems correct doesn’t it? After all, the column is a Yes/No column and looking at an announcement in the site, it displays the field as Yes or No: However after applying the filter you get this result: (I have the announcements from Team Site 1 and Team Site 4 flagged as Featured) Huh? It’s BACKWARDS! Let’s confirm that. Go back in and change the Additional Filters section from Yes to No and hit Apply and you get this: Wait a minute? Shouldn’t I see Team Site 1 and 4 if the logic is backwards? Why am I seeing the same thing as before. What gives… For whatever reason, unknown to me, a Yes/No field (even though it displays as such) really uses 1 and 0 behind the scenes. Yeah, someone was stuck on using integer values for booleans when they wrote SharePoint (probably after a long night of white boarding ways to mess with developers heads) and came up with this. The solution is pretty simple but not very discoverable. Set the filter to include your flagged items like so: And it will filter the items marked as Featured correctly giving you this result: This kind of solution could also be extended and enhanced. Here are a few suggestions and ideas: Modify the ItemStyle.xsl file to add a new style for this aggregation which would include the first few paragraphs of the body (or perhaps add another field to the Content type called Excerpt or Summary and display that instead) Add an Image column to the Announcement Content type to include a Picture field and display it in the summary Add a Category choice field (Employee News, Current Events, Headlines, etc.) and add multiple CQWPs to the home page filtering each one on a different category I know some may find this topic old and dusty but I didn’t see a lot out there specifically on filtering the Yes/No fields and the whole 1/0 trick was a little wonky, so I figured a few pictures would help walk through overcoming yet another SharePoint weirdness. With a little work and some creative juices you can easily us the power of aggregation and the CQWP to build a news site from content on your team sites.

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• Computer Networks UNISA - Chap 14 &ndash; Insuring Integrity &amp; Availability

  - by MarkPearl

  After reading this section you should be able to Identify the characteristics of a network that keep data safe from loss or damage Protect an enterprise-wide network from viruses Explain network and system level fault tolerance techniques Discuss issues related to network backup and recovery strategies Describe the components of a useful disaster recovery plan and the options for disaster contingencies What are integrity and availability? Integrity – the soundness of a networks programs, data, services, devices, and connections Availability – How consistently and reliably a file or system can be accessed by authorized personnel A number of phenomena can compromise both integrity and availability including… security breaches natural disasters malicious intruders power flaws human error users etc Although you cannot predict every type of vulnerability, you can take measures to guard against the most damaging events. The following are some guidelines… Allow only network administrators to create or modify NOS and application system users. Monitor the network for unauthorized access or changes Record authorized system changes in a change management system’ Install redundant components Perform regular health checks on the network Check system performance, error logs, and the system log book regularly Keep backups Implement and enforce security and disaster recovery policies These are just some of the basics… Malware Malware refers to any program or piece of code designed to intrude upon or harm a system or its resources. Types of Malware… Boot sector viruses Macro viruses File infector viruses Worms Trojan Horse Network Viruses Bots Malware characteristics Some common characteristics of Malware include… Encryption Stealth Polymorphism Time dependence Malware Protection There are various tools available to protect you from malware called anti-malware software. These monitor your system for indications that a program is performing potential malware operations. A number of techniques are used to detect malware including… Signature Scanning Integrity Checking Monitoring unexpected file changes or virus like behaviours It is important to decide where anti-malware tools will be installed and find a balance between performance and protection. There are several general purpose malware policies that can be implemented to protect your network including… Every compute in an organization should be equipped with malware detection and cleaning software that regularly runs Users should not be allowed to alter or disable the anti-malware software Users should know what to do in case the anti-malware program detects a malware virus Users should be prohibited from installing any unauthorized software on their systems System wide alerts should be issued to network users notifying them if a serious malware virus has been detected. Fault Tolerance Besides guarding against malware, another key factor in maintaining the availability and integrity of data is fault tolerance. Fault tolerance is the ability for a system to continue performing despite an unexpected hardware or software malfunction. Fault tolerance can be realized in varying degrees, the optimal level of fault tolerance for a system depends on how critical its services and files are to productivity. Generally the more fault tolerant the system, the more expensive it is. The following describe some of the areas that need to be considered for fault tolerance. Environment (Temperature and humidity) Power Topology and Connectivity Servers Storage Power Typical power flaws include Surges – a brief increase in voltage due to lightening strikes, solar flares or some idiot at City Power Noise – Fluctuation in voltage levels caused by other devices on the network or electromagnetic interference Brownout – A sag in voltage for just a moment Blackout – A complete power loss The are various alternate power sources to consider including UPS’s and Generators. UPS’s are found in two categories… Standby UPS – provides continuous power when mains goes down (brief period of switching over) Online UPS – is online all the time and the device receives power from the UPS all the time (the UPS is charged continuously) Servers There are various techniques for fault tolerance with servers. Server mirroring is an option where one device or component duplicates the activities of another. It is generally an expensive process. Clustering is a fault tolerance technique that links multiple servers together to appear as a single server. They share processing and storage responsibilities and if one unit in the cluster goes down, another unit can be brought in to replace it. Storage There are various techniques available including the following… RAID Arrays NAS (Storage (Network Attached Storage) SANs (Storage Area Networks) Data Backup A backup is a copy of data or program files created for archiving or safekeeping. Many different options for backups exist with various media including… These vary in cost and speed. Optical Media Tape Backup External Disk Drives Network Backups Backup Strategy After selecting the appropriate tool for performing your servers backup, devise a backup strategy to guide you through performing reliable backups that provide maximum data protection. Questions that should be answered include… What data must be backed up At what time of day or night will the backups occur How will you verify the accuracy of the backups Where and for how long will backup media be stored Who will take responsibility for ensuring that backups occurred How long will you save backups Where will backup and recovery documentation be stored Different backup methods provide varying levels of certainty and corresponding labour cost. There are also different ways to determine which files should be backed up including… Full backup – all data on all servers is copied to storage media Incremental backup – Only data that has changed since the last full or incremental backup is copied to a storage medium Differential backup – Only data that has changed since the last backup is coped to a storage medium Disaster Recovery Disaster recovery is the process of restoring your critical functionality and data after an enterprise wide outage has occurred. A disaster recovery plan is for extreme scenarios (i.e. fire, line fault, etc). A cold site is a place were the computers, devices, and connectivity necessary to rebuild a network exist but they are not appropriately configured. A warm site is a place where the computers, devices, and connectivity necessary to rebuild a network exists with some appropriately configured devices. A hot site is a place where the computers, devices, and connectivity necessary to rebuild a network exists and all are appropriately configured.

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• The Sound of Two Toilets Flushing: Constructive Criticism for Virgin Atlantic Complaints Department

  - by Geertjan

  I recently had the experience of flying from London to Johannesburg and back with Virgin Atlantic. The good news was that it was the cheapest flight available and that the take off and landing were absolutely perfect. Hence I really have no reason to complain. Instead, I'd like to offer some constructive criticism which hopefully Richard Branson will find sometime while googling his name. Or maybe someone from the Virgin Atlantic Complaints Department will find it, whatever, just want to put this information out there. Arrangement of restroom facilities. Maybe next time you design an airplane, consider not putting your toilets at a right angle right next to your rows of seats. Being able to reach, without even needing to stretch your arm, from your seat to close, yet again, a toilet door that someone, someone obviously sitting very far from the toilets, carelessly forgot to close is not an indicator of quality interior design. Have you noticed how all other airplanes have their toilets in a cubicle separated from the rows of seats? On those airplanes, people sitting in the seats near the toilets are not constantly being woken up throughout the night whenever someone enters/exits the toilet, whenever the light in the toilet is suddenly switched on, and whenever one of the toilets flushes. Bonus points for Virgin Atlantic passengers in the seats adjoining the toilets is when multiple toilets are flushed simultaneously and multiple passengers enter/exit them at the same time, a bit like an unasked for low budget musical of suddenly illuminated grumpy people in crumpled clothes. What joy that brings at 3 AM is hard to describe. Seats with extra leg room. You know how other airplanes have the seats with the extra leg room? You know what those seats tend to have? Extra leg room. It's really interesting how Virgin Atlantic's seats with extra leg room actually have no extra leg room at all. It should have been a give away, the fact that these special seats are found in the same rows as the standard seats, rather than on the cusp of real glory which is where most airlines put their extra leg room seats, with the only actual difference being that they have a slightly different color. Had you called them "seats with a different color" (i.e., almost not quite green, rather than something vaguely hinting at blue), at least I'd have known what I was getting. Picture the joy at 3 AM, rudely awakened from nightmarish slumber, partly grateful to have been released from a grayish dream of faceless zombies resembling one or two of those in a recent toilet line, by multiple adjoining toilets flushing simultaneously, while you're sitting in a seat with extra leg room that has exactly as much leg room as the seats in neighboring rows. You then have a choice of things to be sincerely annoyed about. Food from the '80's. In the '80's, airplane food came in soggy containers and even breakfast, the most important meal of the day, was a sad heap of vaguely gray colors. The culinary highlight tended to be a squashed tomato, which must have been mashed to a pulp with a brick prior to being regurgitated by a small furry animal, and there was also always a piece of immensely horrid pumpkin, as well as a slice of spongy something you'd never seen before. Sausages and mash at 6 AM on an airplane was always a heavy lump of horribleness. Thankfully, all airlines throughout the world changed from this puke inducing strategy around 1987 sometime. Not Virgin Atlantic, of course. The fatty sausages and mash are still there, bringing you flashbacks to Duran Duran, which is what you were listening to (on your walkman) the last time you saw it in an airplane. Even the golden oldie "squashed tomato attached by slime to three wet peas" is on the menu. How wonderful to have all this in a cramped seat with a long row of early morning bleariness lined up for the toilets, right at your side, bumping into your elbow, groggily, one by one, one after another, more and more, fumble-open-door-silence-flush-fumble-open-door, and on and on, while you tentatively push your fork through a soggy pile of colorless mush, fighting the urge to throw up on the stinky socks of whatever nightmarish zombie is bumping into your elbow at the time. But, then again, the plane landed without a hitch, in fact, extremely smoothly, so I'm certainly not blaming the pilots.

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• Run Oracle E-Business Suite Period Close Diagnostic

  - by Get Proactive Customer Adoption Team

  Untitled Document Be Proactive & Save Time—Use the Period Close Diagnostic During the Month Have you ever closed your books at the end of the month and, due to problems with your Oracle E-Business Suite Period Close, you found yourself working all night or all weekend to resolve your issues? You can avoid issues by running the Oracle E-Business Suite Period Close Diagnostics throughout the month, prior to closing Oracle Financial Assets, General Ledger, Payables, and/or Receivables. You can identify issues that will interfere with your period close early, preventing last minute fire drills. Correct your errors or, if you need Oracle Support’s assistance, attach the output to a service request for faster resolution by the support engineer. Oracle E-Business Suite Diagnostics are included in your Oracle Premier Support agreement at no extra charge. They are proactive, easy to use, tools provided by Oracle Support to ease the gathering and analyzing of information from your E-Business Suite, specific to an existing issue or setup. Formatted output displays the information gathered, the findings of the analysis, and the appropriate actions to take if necessary. These tools are designed for both the functional and technical user, providing no EBS administration features, so you can safely assign this responsibility to users who are not administrators. A good place to start with the Support Diagnostics is the install patch Note 167000.1. Everything you need is in this patch and you install it on top of your E-Business Suite. If you are on EBS 12.0.6 or below, Oracle delivers the diagnostic tests in a standard Oracle patch and you apply it using the adpatch utility. If you are on EBS release 12.1.1 or above, your diagnostics are already there. Oracle E-Business Suite Diagnostics: Prevent Issues—resolving configuration and data issues that would cause processes to fail Identify Issues Quickly—resolving problems without the need to contact Oracle Support Reduce Resolution Time—minimizing the time spent to resolve an issue by increasing support engineer efficiency In the example below, you will see how to run the EBS Period Close Diagnostic step-by-step using an SQLGL Period Closing Activity Test. This allows you to check throughout the month to identify and resolve any issue that might prevent closing the period in the General Ledger on schedule.   Click the Select Application button. Select your Application. In this example, we will use the Period Close test. Scroll down to Period Close Place a check mark in the Period Closing box in the Select column. Click the Execute button at the bottom of the page Input the parameters. Click the Submit button Click the Refresh button, until the Status of the test changes from “In Progress” to “Completed” Click the icon under, View Report to view the test results   The report will complete successfully or show completed with errors. The report will show where the error is located, what the error is, and what action(s) to take for resolution. Remember, if you need to work with Oracle Support to resolve your issue, attach the report to your Service Request so the engineer can start working the issue. Completed with errors Completed successfully with no errors If you have questions, please ask in the E-Business Suite Category’s Diagnostic Tools Community. You may find the answer waiting for you in a prior community discussion or in one of the resources posted by an Oracle Support moderator. Oracle’s Period Close Diagnostic, and the other E-Business Suite Diagnostics, save you time and help keep you on schedule. If you run the Period Close Diagnostic throughout the month, you can identify issues to resolve and get help, if needed. When opening a Service Request, attaching the output from the diagnostic report, speeds resolution. With the issues resolved ahead of time, your Period Close should complete without errors. Avoiding the unexpected, helps to close your books on time and without late nights or working through your weekend. Recommended Reads E-Business Suite Diagnostics Period / Year End Close [ID 402237.1] lists all of the Closing Period Diagnostic Tests. I highly recommend that customers execute these tests prior to closing a period. The period closing tests listed in this document help you identify known issues that prevent a successful period close. Use these tests prior to closing a period. To learn about all the available EBS Diagnostics, please review the E-Business Suite Diagnostics Overview [ID 342459.1].

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• Agile Testing Days 2012 – My First Conference!

  - by Chris George

  I’d like to give you a bit of background first… so please bear with me! In 1996, whilst studying for my final year of my degree, I applied for a job as a C++ Developer at a small software house in Hertfordshire  After bodging up the technical part of the interview I didn’t get the job, but was offered a position as a QA Engineer instead. The role sounded intriguing and the pay was pretty good so in the absence of anything else I took it. Here began my career in the world of software testing! Back then, testing/QA was often an afterthought, something that was bolted on to the development process and very much a second class citizen. Test automation was rare, and tools were basic or non-existent! The internet was just starting to take off, and whilst there might have been testing communities and resources, we were certainly not exposed to any of them. After 8 years I moved to another small company, and again didn’t find myself exposed to any of the changes that were happening in the industry. It wasn’t until I joined Red Gate in 2008 that my view of testing and software development as a whole started to expand. But it took a further 4 years for my view of testing to be totally blown open, and so the story really begins… In May 2012 I was fortunate to land the role of Head of Test Engineering. Soon after, I received an email with details for the “Agile Testi However, in my new role, I decided that it was time to bite the bullet and at least go to one conference. Perhaps I could get some new ideas to supplement and support some of the ideas I already had.ng Days” conference in Potsdam, Germany. I looked over the suggested programme and some of the talks peeked my interest. For numerous reasons I’d shied away from attending conferences in the past, one of the main ones being that I didn’t see much benefit in attending loads of talks when I could just read about stuff like that on the internet. So, on the 18th November 2012, myself and three other Red Gaters boarded a plane at Heathrow bound for Potsdam, Germany to attend Agile Testing Days 2012. Tutorial Day – “Software Testing Reloaded” We chose to do the tutorials on the 19th, I chose the one titled “Software Testing Reloaded – So you wanna actually DO something? We’ve got just the workshop for you. Now with even less powerpoint!”. With such a concise and serious title I just had to see what it was about! I nervously entered the room to be greeted by tables, chairs etc all over the place, not set out and frankly in one hell of a mess! There were a few people in there playing a game with dice. Okaaaay… this is going to be a long day! Actually the dice game was an exercise in deduction and simplification… I found it very interesting and is certainly something I’ll be using at work as a training exercise! (I won’t explain the game here cause I don’t want to let the cat out of the bag…) The tutorial consisted of several games, exploring different aspects of testing. They were all practical yet required a fair amount of thin king. Matt Heusser and Pete Walen were running the tutorial, and presented it in a very relaxed and light-hearted manner. It was really my first experience of working in small teams with testers from very different backgrounds, and it was really enjoyable. Matt & Pete were very approachable and offered advice where required whilst still making you work for the answers! One of the tasks was to devise several strategies for testing some electronic dice. The premise was that a Vegas casino wanted to use the dice to appeal to the twenty-somethings interested in tech, but needed assurance that they were as reliable and random as traditional dice. This was a very interesting and challenging exercise that forced us to challenge various assumptions, determine/clarify requirements but most of all it was frustrating because the dice made a very very irritating beeping noise. Multiple that by at least 12 dice and I was dreaming about them all that night!! Some of the main takeaways that were brilliantly demonstrated through the games were not to make assumptions, challenge requirements, and have fun testing! The tutorial lasted the whole day, but to be honest the day went very quickly! My introduction into the conference experience started very well indeed, and I would talk to both Matt and Pete several times during the 4 days. Days 1,2 & 3 will be coming soon…  

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• boot issues - long delay, then "gave up waiting for root device"

  - by chazomaticus

  I've had this issue on and off for about two years now. I noticed it on a new (custom built) machine running 10.04 when that first came out, but then it went away until a few months ago. I've gone through a number of hard drive changes but I can't say specifically what if anything I changed hardware-wise to make it stop or start happening. I had assumed upgrading to a modern Ubuntu version would fix the issue, so I installed 12.04 beta on a spare partition last night, but it's still happening. Here's the issue. After grub loads and I select a kernel to boot, the screen goes blank save for a blinking cursor. It sits in this state for many long minutes before it finally gives up and gives me an initramfs shell with the message gave up waiting for root device (and lists the /dev/disk/by-uuid/... path it was waiting for) but no other specific diagnostic information. Now, here's the tricky part. For one, the problem is intermittent - sometimes it progresses from the blinking cursor to the Ubuntu splash boot screen in a few seconds, and once it gets that far it always continues booting fine. The really bizarre thing is that I can "force" it to "find" the root device by repeatedly pressing the space bar and hitting the machine's power button. If I tap those enough, eventually I will notice the hard drive light coming on, at which point it will always continue the boot process after a few seconds. Interestingly, if I wait slightly too long before pressing the power button (30s?), as soon as I press it I get the gave up waiting message and the initramfs shell. I've tried setting up /etc/fstab (and the grub menu.lst or whatever it's called nowadays) to use device names (e.g. /dev/sda1) instead of UUIDs, but I get the same effect just with the device name, not UUID, in the error message. I should also mention that when I boot to Windows 7, there is no issue. It boots slowly all the time just by virtue of being Windows, but it never hangs indefinitely. This would seem to indicate it's a problem in Ubuntu, not the hardware. It's pretty annoying to have to babysit the computer every time it boots. Any ideas? I'm at a loss. Not even sure how to diagnose the issue. Thanks! EDIT: Here's some dmesg output from 10.04. The 15 second gap is where it was doing nothing. I pressed the power button and space bar a few times, and the stuff at 16 seconds happened. Not sure what any of it means. [ 1.320250] scsi18 : ahci [ 1.320294] scsi19 : ahci [ 1.320320] ata19: SATA max UDMA/133 abar m8192@0xfd4fe000 port 0xfd4fe100 ir q 18 [ 1.320323] ata20: SATA max UDMA/133 abar m8192@0xfd4fe000 port 0xfd4fe180 ir q 18 [ 1.403886] usb 2-4: new high speed USB device using ehci_hcd and address 4 [ 1.562558] usb 2-4: configuration #1 chosen from 1 choice [ 16.477824] ata16: SATA link down (SStatus 0 SControl 300) [ 16.477843] ata19: SATA link down (SStatus 0 SControl 300) [ 16.477857] ata3: SATA link down (SStatus 0 SControl 300) [ 16.477895] ata15: SATA link down (SStatus 0 SControl 300) [ 16.477906] ata20: SATA link down (SStatus 0 SControl 300) [ 16.477977] ata17: SATA link down (SStatus 0 SControl 300) [ 16.478003] ata12: SATA link down (SStatus 0 SControl 300) [ 16.478046] ata13: SATA link down (SStatus 0 SControl 300) [ 16.478063] ata14: SATA link down (SStatus 0 SControl 300) [ 16.478108] ata11: SATA link down (SStatus 0 SControl 300) [ 16.478123] ata18: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [ 16.478127] ata6: SATA link down (SStatus 0 SControl 300) [ 16.478157] ata5: SATA link down (SStatus 0 SControl 300) [ 16.478193] ata18.00: ATAPI: MARVELL VIRTUALL, 1.09, max UDMA/66 After that, it took its sweet time, and I had to keep hitting space bar to coax it along. Here's some more dmesg output from a little later in the boot process: [ 17.982291] input: BTC USB Multimedia Keyboard as /devices/pci0000:00/0000:00 :13.0/usb5/5-2/5-2:1.0/input/input4 [ 17.982335] generic-usb 0003:046E:5506.0002: input,hidraw1: USB HID v1.10 Key board [BTC USB Multimedia Keyboard] on usb-0000:00:13.0-2/input0 [ 18.005211] input: BTC USB Multimedia Keyboard as /devices/pci0000:00/0000:00 :13.0/usb5/5-2/5-2:1.1/input/input5 [ 18.005274] generic-usb 0003:046E:5506.0003: input,hiddev96,hidraw2: USB HID v1.10 Device [BTC USB Multimedia Keyboard] on usb-0000:00:13.0-2/input1 [ 22.484906] EXT4-fs (sda6): INFO: recovery required on readonly filesystem [ 22.484910] EXT4-fs (sda6): write access will be enabled during recovery [ 22.548542] EXT4-fs (sda6): recovery complete [ 22.549074] EXT4-fs (sda6): mounted filesystem with ordered data mode [ 32.516772] Adding 20482832k swap on /dev/sda5. Priority:-1 extents:1 across:20482832k [ 32.742540] udev: starting version 151 [ 33.002004] Bluetooth: Atheros AR30xx firmware driver ver 1.0 [ 33.008135] parport_pc 00:09: reported by Plug and Play ACPI [ 33.008186] parport0: PC-style at 0x378, irq 7 [PCSPP,TRISTATE] [ 33.012076] lp: driver loaded but no devices found [ 33.037271] ppdev: user-space parallel port driver [ 33.090256] lp0: using parport0 (interrupt-driven). Any clues in there?

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• What Counts for A DBA - Logic

  - by drsql

  "There are 10 kinds of people in the world. Those who will always wonder why there are only two items in my list and those who will figured it out the first time they saw this very old joke."  Those readers who will give up immediately and get frustrated with me for not explaining it to them are not likely going to be great technical professionals of any sort, much less a programmer or administrator who will be constantly dealing with the common failures that make up a DBA's day.  Many of these people will stare at this like a dog staring at a traffic signal and still have no more idea of how to decipher the riddle. Without explanation they will give up, call the joke "stupid" and, feeling quite superior, walk away indignantly to their job likely flipping patties of meat-by-product. As a data professional or any programmer who has strayed  to this very data-oriented blog, you would, if you are worth your weight in air, either have recognized immediately what was going on, or felt a bit ignorant.  Your friends are chuckling over the joke, but why is it funny? Unfortunately you left your smartphone at home on the dresser because you were up late last night programming and were running late to work (again), so you will either have to fake a laugh or figure it out.  Digging through the joke, you figure out that the word "two" is the most important part, since initially the joke mentioned 10. Hmm, why did they spell out two, but not ten? Maybe 10 could be interpreted a different way?  As a DBA, this sort of logic comes into play every day, and sometimes it doesn't involve nerdy riddles or Star Wars folklore.  When you turn on your computer and get the dreaded blue screen of death, you don't immediately cry to the help desk and sit on your thumbs and whine about not being able to work. Do that and your co-workers will question your nerd-hood; I know I certainly would. You figure out the problem, and when you have it narrowed down, you call the help desk and tell them what the problem is, usually having to explain that yes, you did in fact try to reboot before calling.  Of course, sometimes humility does come in to play when you reach the end of your abilities, but the ‘end of abilities’ is not something any of us recognize readily. It is handy to have the ability to use logic to solve uncommon problems: It becomes especially useful when you are trying to solve a data-related problem such as a query performance issue, and the way that you approach things will tell your coworkers a great deal about your abilities.  The novice is likely to immediately take the approach of  trying to add more indexes or blaming the hardware. As you become more and more experienced, it becomes increasingly obvious that performance issues are a very complex topic. A query may be slow for a myriad of reasons, from concurrency issues, a poor query plan because of a parameter value (like parameter sniffing,) poor coding standards, or just because it is a complex query that is going to be slow sometimes. Some queries that you will deal with may have twenty joins and hundreds of search criteria, and it can take a lot of thought to determine what is going on.  You can usually figure out the problem to almost any query by using basic knowledge of how joins and queries work, together with the help of such things as the query plan, profiler or monitoring tools.  It is not unlikely that it can take a full day’s work to understand some queries, breaking them down into smaller queries to find a very tiny problem. Not every time will you actually find the problem, and it is part of the process to occasionally admit that the problem is random, and everything works fine now.  Sometimes, it is necessary to realize that a problem is outside of your current knowledge, and admit temporary defeat: You can, at least, narrow down the source of the problem by looking logically at all of the possible solutions. By doing this, you can satisfy your curiosity and learn more about what the actual problem was. For example, in the joke, had you never been exposed to the concept of binary numbers, there is no way you could have known that binary - 10 = decimal - 2, but you could have logically come to the conclusion that 10 must not mean ten in the context of the joke, and at that point you are that much closer to getting the joke and at least won't feel so ignorant.

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• Eloqua Experience 2013: Mystique, Modern Marketing and Masterful Engagement

  - by Mike Stiles

  The following is a guest post from Erick Mott, a social business leader at Oracle Eloqua. There’s a growing gap between 20th century marketing and a modern marketing way of doing business. I can’t think of a better example of modern marketing in action than what more than 2,000 people experienced in San Francisco at #EE13; customer-obsession, multichannel content, and real-time engagement all coming together at one extraordinary event. This was my first Eloqua Experience as a new Oracle Eloqua employee. In weeks prior, I heard about the mystique but didn’t know what to expect. What I’ve come to understand with more clarity is everything we do revolves around customer success, and we operate and educate at all times with these five tenets in mind: 1. Targeting: Really Know Your Buyer 2. Engagement: Create a 1:1 Relationship 3. Conversion: Visualize Guided Thinking 4. Analysis: Learn What’s Working 5. Marketing Technology: Enable and Extend the Cloud Product News from Eloqua Experience 2013 We made some announcements that John Stetic, VP of Products, Oracle Eloqua covers in this brief ‘Modern Marketing Minute’ video recorded after Wednesday’s keynote; summarized below, too: Oracle Eloqua AdFocus: While understanding the impact of a specific marketing channel was formerly relegated to marketers’ wish lists, the channels we now focus on are digital, social, and mobile. AdFocus gives marketers a single platform to dynamically create, manage and measure display ads alongside owned and earned media. AdFocus enables marketers to target only key accounts or prospects you want to reach with display ads, as well as provide creative content or personalized ad copy based on their persona and activities. Oracle Eloqua Profiler: The details of what we now know about customers have expanded into a universal customer profile, which can be used to create highly targeted segments. Marketers now can take data that’s not even stored in Eloqua to help targeted and score prospects for a complete, multichannel view of the customer. Profiler gives sales reps one, detailed view of the prospect to extend views beyond Oracle Eloqua asset activity (emails, forms, page views) to any external assets stored in Oracle Eloqua. Marketing Resource Management: New capabilities create more secure and controlled access to marketing resources and data. New integrations provide greater insight into campaign resources and management through a central marketing calendar and simplify resource management. Integrated Sales and Marketing Funnel: An integrated sales and marketing funnel view gives marketing and sales users, cross-functional teams, and executive management a consistent and clear view of pipeline performance. It also quickly provides users with historical metrics across different time spans and conditions. Eloqua AppCloud: More than 20 new AppCloud partners have been added to the community, which now includes 100+ apps. Eloqua AppCloud now provides modern marketers with an even broader range of marketing applications that help expand and enrich sales and marketing efforts; easily accessible in the Topliners Community. Social Capabilities: Recent integration between Oracle Eloqua and Oracle Social Relationship Management (SRM) deliver a comprehensive, scalable and integrated modern marketing solution. New capabilities include better tracking of social activities for a more complete customer profile. Engage Facebook custom audiences with AdFocus to deliver ads and meaningful experiences through trusted social networks. Biggest and Best Eloqua Experience. There’s a lot of talk in the industry about the Marketing Cloud. At Oracle Eloqua, we have been on a mission of delivering the most advanced and integrated modern marketing technology on the planet. It’s not just a concept but reality with proven execution, as seen first-hand this week in San Francisco. In this video, Kevin Akeroyd, SVP of Oracle Eloqua, provides some highlights of what made this year’s Eloqua Experience, exceptional, including Steve Woods’ presentation about the journey of modern marketers and Andrea Ward’s conversation with Vince Gilligan, creator of the Breaking Bad television series. The 2013 Markie Awards The Oracle Eloqua Marketing Cloud was best exemplified for me as 19 Markies were awarded to customers for their exceptional creativity and results as modern marketers. Wow, what a night to remember with so many committed and talented people working to create an extraordinary experience! To learn more about how to become a modern marketer, check out these resources. We look forward to seeing you next year at Eloqua Experience. More on Erick: 20 years experience at Oracle, Ektron, Sitecore, Lyris, Habeas, Nokia, creatorbase, Mark Monitor, Cisco Systems, GlobalFluency, Sun Microsystems, Philips NV, Elm Products and CBS TV. Patent holder with agency, Fortune 500, media, and startup company expertise. @mikestiles

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• Windows 8/Surface Lunch Event Summary

  - by Tim Murphy

  Today was a big day for Microsoft with two separate launch event.  The first for Windows 8 and all of it’s hardware partners.  The second was specifically to introduce the Microsoft Windows 8 Surface tablet.  Below are some of the take-aways I got from the webcasts. Windows 8 Launch The three general area that Microsoft focused on were the release of the OS itself, the public unveiling of the Windows Store and the new devices available from its hardware partners. The release of the OS focused on the fact that it will be available at mid-night tonight for both new PCs and for upgrades.  I can’t say that this interested me that much since it was already known to most people.  I think what they did show well was how easy the OS really is to use. The Windows Store is also not a new feature to those of us who have been running the pre-release versions of Windows 8 or have owned Windows Phone 7 for the past 2 years.  What was interesting is that the Windows Store launches with more apps available than any other platforms store at their respective launch.  I think this says a lot about how Microsoft focuses on the ability of developers to create software and make it available.  The of course were sure to emphasize that the Windows Store has better monetary terms for developers than its competitors. The also showed off the fact that XBox Music streaming is available for to all Windows 8 user for free.  Couple this with the Bing suite of apps that give you news, weather, sports and finance right out of the box and I think most people will find the environment a joy to use. I think the hardware demo, while quick and furious, really show where Windows shine: CHOICE!  They made a statement that over 1000 devices have been certified for Windows 8.  They showed tablets, laptops, desktops, all-in-ones and convertibles.  Since these devices have industry standard connectors they give a much wider variety of accessories and devices that you can use with them. Steve Balmer then came on stage and tried to see how many times he could use the “magical”.  He focused on how the Windows 8 OS is designed to integrate with SkyDrive, Skype and Outlook.com.  He also enforced that they think Windows 8 is the best choice for the Enterprise when it comes to protecting data and integrating across devices including Windows Phone 8. With that we were left to wait for the second event of the day. Surface Launch The second event of the day started with kids with magnets.  Ok, they were adults, but who doesn’t like playing with magnets.  Steven Sinofsky detached and reattached the Surface keyboard repeatedly, clearly enjoying himself.  It turns out that there are 4 magnets in the cover, 2 for alignment and 2 as connectors. They then went to giving us the details on the display.  The 10.6” display is optically bonded to the case and is optimized to reduce glare.  I think this came through very well in the demonstrations. The properties of the case were also a great selling point.  The VaporMg allowed them to drop the device on stage, on purpose, and continue working.  Of course they had to bring out the skate boards made from Surface devices. “It just has to feel right” was the reason they gave for many of their design decisions from the weight and size of the device to the way the kickstand and camera work together.  While this gave you the feeling that the whole process was trial and error you could tell that a lot of science went into the specs.  This included making sure that the magnets were strong enough to hold the cover on and still have a 3 year old remove the cover without effort. I am glad that they also decided the a USB port would be part of the spec since it give so many options.  They made the point that this allows Surface to leverage over 420 million existing devices.  That works for me. The last feature that I really thought was important was the microSD port.  Begin stuck with the onboard memory has been an aggravation of mine with many of the devices in the market today. I think they did job of really getting the audience to understand why you want this platform and this particular device.  Using personal examples like creating a video of a birthday party and being in it or the fact that the device was being used to live blog the event and control the lights and presentation.  They showed very well that it was not only fun but very capable of getting real work done.  Handing out tablets to the crowd didn’t hurt either.  In the end I really wanted a Surface even though I really have no need for one on a daily basis.  Great job Microsoft! del.icio.us Tags: Windows 8,Win8,Windows 8 Luanch

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• Exiting a reboot loop

  - by user12617035

  If you're in a situation where the system is panic'ing during boot, you can use # boot net -s to regain control of your system. In my case, I'd added some diagnostic code to a (PCI) driver (that is used to boot the root filesystem). There was a bug in the driver, and each time during boot, the bug occurred, and so caused the system to panic: ... 000000000180b950 genunix:vfs_mountroot+60 (800, 200, 0, 185d400, 1883000, 18aec00) %l0-3: 0000000000001770 0000000000000640 0000000001814000 00000000000008fc %l4-7: 0000000001833c00 00000000018b1000 0000000000000600 0000000000000200 000000000180ba10 genunix:main+98 (18141a0, 1013800, 18362c0, 18ab800, 180e000, 1814000) %l0-3: 0000000070002000 0000000000000001 000000000180c000 000000000180e000 %l4-7: 0000000000000001 0000000001074800 0000000000000060 0000000000000000 skipping system dump - no dump device configured rebooting... If you're logged in via the console, you can send a BREAK sequence in order to gain control of the firmware's (OBP's) prompt. Enter Ctrl-Shift-[ in order to get the TELNET prompt. Once telnet has control, enter this: telnet> send brk You'll be presented with OBP's prompt: ok You then enter the following in order to boot into single-user mode via the network: ok boot net -s Note that booting from the network under Solaris will implicitly cause the system to be INSTALLED with whatever software had last been configured to be installed. However, we are using boot net -s as a "handle" with which to get at the Solaris prompt. Once at that prompt, we can perform actions as root that will let us back out our buggy driver (ok... MY buggy driver :-)) ...and replace it with the original, non-buggy driver. Entering the boot command caused the following output, as well as left us at the Solaris prompt (in single-user-mode): Sun Blade 1500, No Keyboard Copyright 1998-2004 Sun Microsystems, Inc. All rights reserved. OpenBoot 4.16.4, 1024 MB memory installed, Serial #53463393. Ethernet address 0:3:ba:2f:c9:61, Host ID: 832fc961. Rebooting with command: boot net -s Boot device: /pci@1f,700000/network@2 File and args: -s 1000 Mbps FDX Link up Timeout waiting for ARP/RARP packet Timeout waiting for ARP/RARP packet 4000 1000 Mbps FDX Link up Requesting Internet address for 0:3:ba:2f:c9:61 SunOS Release 5.10 Version Generic_118833-17 64-bit Copyright 1983-2005 Sun Microsystems, Inc. All rights reserved. Use is subject to license terms. Booting to milestone "milestone/single-user:default". Configuring devices. Using RPC Bootparams for network configuration information. Attempting to configure interface bge0... Configured interface bge0 Requesting System Maintenance Mode SINGLE USER MODE # Our goal is to now move to the directory containing the buggy driver and replace it with the original driver (that we had saved away before ever loading our buggy driver! :-) However, since we booted from the network, the root filesystem ("/") is NOT mounted on one of our local disks. It is mounted on an NFS filesystem exported by our install server. To verify this, enter the following command: # mount | head -1 / on my-server:/export/install/media/s10u2/solarisdvd.s10s_u2dvd/latest/Solaris_10/Tools/Boot remote/read/write/setuid/devices/dev=4ac0001 on Wed Dec 31 16:00:00 1969 As a result, we have to create a temporary mount point and then mount the local disk onto that mount point: # mkdir /tmp/mnt # mount /dev/dsk/c0t0d0s0 /tmp/mnt Note that your system will not necessarily have had its root filesystem on "c0t0d0s0". This is something that you should also have recorded before you ever loaded your.. er... "my" buggy driver! :-) One can find the local disk mounted under the root filesystem by entering: # df -k / Filesystem kbytes used avail capacity Mounted on /dev/dsk/c0t0d0s0 76703839 4035535 71901266 6% / To continue with our example, we can now move to the directory of buggy-driver in order to replace it with the original driver. Note that /tmp/mnt is prefixed to the path of where we'd "normally" find the driver: # cd /tmp/mnt/platform/sun4u/kernel/drv/sparcv9 # ls -l pci\* -rw-r--r-- 1 root root 288504 Dec 6 15:38 pcisch -rw-r--r-- 1 root root 288504 Dec 6 15:38 pcisch.aar -rwxr-xr-x 1 root sys 211616 Jun 8 2006 pcisch.orig # cp -p pcisch.orig pcisch We can now synchronize any in-memory filesystem data structures with those on disk... and then reboot. The system will then boot correctly... as expected: # sync;sync # reboot syncing file systems... done Sun Blade 1500, No Keyboard Copyright 1998-2004 Sun Microsystems, Inc. All rights reserved. OpenBoot 4.16.4, 1024 MB memory installed, Serial #xxxxxxxx. Ethernet address 0:3:ba:2f:c9:61, Host ID: yyyyyyyy. Rebooting with command: boot Boot device: /pci@1e,600000/ide@d/disk@0,0:a File and args: SunOS Release 5.10 Version Generic_118833-17 64-bit Copyright 1983-2005 Sun Microsystems, Inc. All rights reserved. Use is subject to license terms. Hostname: my-host NIS domain name is my-campus.Central.Sun.COM my-host console login: ...so that's how it's done! Of course, the easier way is to never write a buggy-driver... but.. then.. we all "have an eraser on the end of each of our pencils"... don't we ? :-) "...thank you... and good night..."

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• C++ strongly typed typedef

  - by Kian

  I've been trying to think of a way of declaring strongly typed typedefs, to catch a certain class of bugs in the compilation stage. It's often the case that I'll typedef an int into several types of ids, or a vector to position or velocity: typedef int EntityID; typedef int ModelID; typedef Vector3 Position; typedef Vector3 Velocity; This can make the intent of code more clear, but after a long night of coding one might make silly mistakes like comparing different kinds of ids, or adding a position to a velocity perhaps. EntityID eID; ModelID mID; if ( eID == mID ) // <- Compiler sees nothing wrong { /*bug*/ } Position p; Velocity v; Position newP = p + v; // bug, meant p + v*s but compiler sees nothing wrong Unfortunately, suggestions I've found for strongly typed typedefs include using boost, which at least for me isn't a possibility (I do have c++11 at least). So after a bit of thinking, I came upon this idea, and wanted to run it by someone. First, you declare the base type as a template. The template parameter isn't used for anything in the definition, however: template < typename T > class IDType { unsigned int m_id; public: IDType( unsigned int const& i_id ): m_id {i_id} {}; friend bool operator==<T>( IDType<T> const& i_lhs, IDType<T> const& i_rhs ); }; Friend functions actually need to be forward declared before the class definition, which requires a forward declaration of the template class. We then define all the members for the base type, just remembering that it's a template class. Finally, when we want to use it, we typedef it as: class EntityT; typedef IDType<EntityT> EntityID; class ModelT; typedef IDType<ModelT> ModelID; The types are now entirely separate. Functions that take an EntityID will throw a compiler error if you try to feed them a ModelID instead, for example. Aside from having to declare the base types as templates, with the issues that entails, it's also fairly compact. I was hoping anyone had comments or critiques about this idea? One issue that came to mind while writing this, in the case of positions and velocities for example, would be that I can't convert between types as freely as before. Where before multiplying a vector by a scalar would give another vector, so I could do: typedef float Time; typedef Vector3 Position; typedef Vector3 Velocity; Time t = 1.0f; Position p = { 0.0f }; Velocity v = { 1.0f, 0.0f, 0.0f }; Position newP = p + v*t; With my strongly typed typedef I'd have to tell the compiler that multypling a Velocity by a Time results in a Position. class TimeT; typedef Float<TimeT> Time; class PositionT; typedef Vector3<PositionT> Position; class VelocityT; typedef Vector3<VelocityT> Velocity; Time t = 1.0f; Position p = { 0.0f }; Velocity v = { 1.0f, 0.0f, 0.0f }; Position newP = p + v*t; // Compiler error To solve this, I think I'd have to specialize every conversion explicitly, which can be kind of a bother. On the other hand, this limitation can help prevent other kinds of errors (say, multiplying a Velocity by a Distance, perhaps, which wouldn't make sense in this domain). So I'm torn, and wondering if people have any opinions on my original issue, or my approach to solving it.

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• Access Violation Using memcpy or Assignment to an Array in a Struct

  - by Synetech inc.

  Hi, I wrote a program last night that worked just fine but when I refactored it today to make it more extensible, I ended up with a problem. The original version had a hard-coded array of bytes. After some processing, some bytes were written into the array and then some more processing was done. To avoid hard-coding the pattern, I put the array in a structure so that I could add some related data and create an array of them. However now, I cannot write to the array in the structure. Here’s a pseudo-code example: main() { char pattern[]="\x32\x33\x12\x13\xba\xbb"; PrintData(pattern); pattern[2]='\x65'; PrintData(pattern); } That one works but this one does not: struct ENTRY { char* pattern; int somenum; }; main() { ENTRY Entries[] = { {"\x32\x33\x12\x13\xba\xbb\x9a\xbc", 44} , {"\x12\x34\x56\x78", 555} }; PrintData(Entries[0].pattern); Entries[0].pattern[2]='\x65'; //0xC0000005 exception!!! :( PrintData(Entries[0].pattern); } The second version causes an access violation exception on the assignment. I’m sure it’s because the second version allocates memory differently, but I’m starting to get a headache trying to figure out what’s what or how to get fix this. (I’m currently working around it by dynamically allocating a buffer of the same size as the pattern array, copying the pattern to the new buffer, making the changes to the buffer, using the buffer in the place of the pattern array, and then trying to remember to free the—temporary—buffer.) (Specifically, the original version cast the pattern array—+offset—to a DWORD* and assigned a DWORD constant to it to overwrite the four target bytes. The new version cannot do that since the length of the source is unknown—may not be four bytes—so it uses memcpy instead. I’ve checked and re-checked and have made sure that the pointers to memcpy are correct, but I still get an access violation. I use memcpy instead of str(n)cpy because I am using plain chars (as an array of bytes), not Unicode chars and ignoring the null-terminator. Using an assignment as above causes the same problem.) Any ideas? Thanks a lot.

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• tinymce not working with chrome when i dynamically setcontent

  - by oo

  I have a site that i put: <body onload="ajaxLoad()" > I have a javascript function that then shove data from my db into the text editor by using the setContent method in javascript of the textarea. seems fine in firefox and IE but in chrome sometimes nothing shows up. no error, just blank editor in the body section: <textarea id="elm1" name="elm1" rows="40" cols="60" style="width: 100%"> </textarea> in the head section: function ajaxLoad() { var ed = tinyMCE.get('elm1'); ed.setProgressState(1); // Show progress window.setTimeout(function() { ed.setProgressState(0); // Hide progress ed.setContent('<p style="text-align: center;"><strong><br /><span style="font-size: small;">General Manager&#39;s Corner</span></strong></p><p style="text-align: center;">August&nbsp;2009</p><p>It&rsquo;s been 15^th and so have a Steak Night (Saturday, 15^th) and a shore Dinner planned (Saturday, 22^nd) this month. urday, September 5^th. e a can&rsquo;t missed evening, shas extended it one additional week. The last clinic will be the week of August 11^th. </p><p>&nbsp;Alt (Tuesday through Thursday) </p><p>&nbsp;I wouClub.</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;<strong></strong></p>'); }, 1); } i am not sure if its some of the formatting that chrome is reject but it seems like if tinymce can parse it in one browser it can do it in any browser so i am confused. any suggestions?

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• OSX, G/AWK, Bash - "illegal statement"

  - by S1syphus

  I have a script that somebody from SO kindly provided to solve an issue I was having, However, I'm having some issues getting it to work on OSX. gawk --version GNU Awk 3.1.6 awk --version awk version 20100208 The original source is: awk -F, -vOFS=, -vc=1 ' NR == 1 { for (i=1; i<NF; i++) { if ($i != "") { g[c]=i; f[c++]=$i } } } NR>2 { for (i=1; i < c; i++) { print $1,$2, $g[i] > "output_"f[i]".csv } }' data.csv When I run the script it gives the following error: awk: syntax error at source line 12 context is print $1,$2, $g[i] > >>> "output_"f <<< [i]".csv awk: illegal statement at source line 13 From the look of it the variable of [i] isn't been amended to the output file, but I don't know why. If I change AWK to GAWK and run the original script here is the output: gawk: cmd. line:11: print $1,$2, $g[i] > "output_"f[i]".csv gawk: cmd. line:11: ^ unterminated string So I edit the relevant line to fix the unterminated string print $1,$2, $g[i] > "output_"f[i]".csv" Then it runs through fine produces no errors, but there is no output files. Any ideas? I spent the majority of last night and this morning pouring over this. A sample input file: ,,L1,,,L2,,,L3,,,L4,,,L5,,,L6,,,L7,,,L8,,,L9,,,L10,,,L11, Title,r/t,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,neede d,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst EXAMPLEfoo,60,6,6,6,0,0,0,0,0,0,6,6,6,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 EXAMPLEbar,30,6,6,12,6,7,14,6,6,12,6,6,12,6,8,16,6,7,14,6,7.5,15,6,6,12,6,8,16,6,0,0,6,7,14 EXAMPLE1,60,3,3,3,3,5,5,3,4,4,3,3,3,3,6,6,3,4,4,3,3,3,3,4,4,3,8,8,3,0,0,3,4,4 EXAMPLE2,120,6,6,3,0,0,0,6,8,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 EXAMPLE3,60,6,6,6,6,8,8,6,6,6,6,6,6,0,0,0,0,0,0,6,8,8,6,6,6,0,0,0,0,0,0,0,10,10 EXAMPLE4,30,6,6,12,6,7,14,6,6,12,6,6,12,3,5.5,11,6,7.5,15,6,6,12,6,0,0,6,9,18,6,0,0,6,6.5,13 And the example out put should be So for L1 an example out put would look like: EXAMPLEfoo,60,6 EXAMPLEbar,30,6 EXAMPLE1,60,3 EXAMPLE2,120,6 EXAMPLE3,60,6 EXAMPLE4,30,6 And for L2: EXAMPLEfoo,60,0 EXAMPLEbar,30,6 EXAMPLE1,60,3 EXAMPLE2,120,0 EXAMPLE3,60,6 EXAMPLE4,30,6

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• An existing connection was forcibly closed by the remote host

  - by George

  I have a fat VB.NET Winform client that is using the an old asmx style web service. Very often, when I perform query that takes a while, I get the subject error. The error happenes The error seems to occur in < 1 min, which is far less that the web service timeout value that I have set or the timeout value on the ADO Command object that is performing the query within the web server. It seems to occur whenever I am performing a large query that expects to return a lot of rows or when I am sending up a large amount of data to the web service. For example, it just occurred when I was passing a large dataset to the web server: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host at System.Net.Sockets.Socket.Receive(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) --- End of inner exception stack trace --- at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size) at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead) --- End of inner exception stack trace --- at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Smit.Pipeline.Bo.localhost.WsSR.SaveOptions(String emailId, DataSet dsNeighborhood, DataSet dsOption, DataSet dsTaskApplications, DataSet dsCcUsers, DataSet dsDistinctUsers, DataSet dsReferencedApplications) in C:\My\Code\Pipeline2\Smit.Pipeline.Bo\Web References\localhost\Reference.vb:line 944 at Smit.Pipeline.Bo.Options.Save(TaskApplications updatedTaskApplications) in I've been looking a tons of postings on this error and it is surprising at how varied the circumstances which cause this error are. I've tried messing with Wireshark, but I am clueless how to use it. This application only has about 20 users at any one time and I am able to reproduce this error in the middle of the night when probably no one is using the app, so I don't think that the number of requests to the web server or to the database is high. It's probably one right now when I just got the error now. It seems to have to do everything with the amt of data being passed in either direction. This error is really chronic and killing me. Please help.

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• How to do role-based access control for a franchise business?

  - by FreshCode

  I'm building the 2nd iteration of a web-based CRM+CMS for a franchise service business in ASP.NET MVC 2. I need to control access to each franchise's services based on the roles a user is assigned for that franchise. 4 examples: Receptionist should be able to book service jobs in for her "Atlantic Seaboard" franchise, but not do any reporting. Technician should be able to alter service jobs, but not modify invoices. Managers should be able to apply discount to invoices for jobs within their stores. Owner should be able to pull reports for any franchises he owns. Where should franchise-level access control fit in between the Data - Services - Web layer? If it belongs in my Controllers, how should I best implement it? Partial Schema Roles class int ID { get; set; } // primary key for Role string Name { get; set; } Partial Franchises class short ID { get; set; } // primary key for Franchise string Slug { get; set; } // unique key for URL access, eg /{franchise}/{job} string Name { get; set; } UserRoles mapping short FranchiseID; // related to franchises table Guid UserID; // related to Users table int RoleID; // related to Roles table DateTime ValidFrom; DateTime ValidUntil; Background I built the previous CRM in classic ASP and it runs the business well, but it's time for an upgrade to speed up workflow and leave less room for error. For the sake of proper testing and better separation between data and presentation, I decided to implement the repository pattern as seen in Rob Conery's MVC Storefront series. Controller Implementation Access Control with [Authorize] attribute If there was just one franchise involved, I could simply limit access to a controller action like so: [Authorize(Roles="Receptionist, Technician, Manager, Owner")] public ActionResult CreateJob(Job job) { ... } And since franchises don't just pop up over night, perhaps this is a strong case to use the new Areas feature in ASP.NET MVC 2? Or would this lead to duplicate Views? Controllers, URL Routing & Areas Assuming Areas aren't used, what would be the best way to determine which franchise's data is being accessed? I thought of this: {franchise}/{controller}/{action}/{id} or is it better to determine a job's franchise in a Details(...) action and limit a user's action with [Authorize]: {job}/{id}/{action}/{subaction} {invoice}/{id}/{action}/{subaction} which makes more sense if any user could potentially have access to more than one franchise without cluttering the URL with a {franchise} parameter. Any input is appreciated.

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• OSX, G/AWK, Bash - "illegal statement, unterminated string" and no file output.

  - by S1syphus

  I have a script that somebody from SO kindly provided to solve an issue I was having, However, I'm having some issues getting it to work on OSX. gawk --version GNU Awk 3.1.6 awk --version awk version 20100208 The original source is: awk -F, -vOFS=, -vc=1 ' NR == 1 { for (i=1; i<NF; i++) { if ($i != "") { g[c]=i; f[c++]=$i } } } NR>2 { for (i=1; i < c; i++) { print $1,$2, $g[i] > "output_"f[i]".csv } }' data.csv When I run the script it gives the following error: awk: syntax error at source line 12 context is print $1,$2, $g[i] > >>> "output_"f <<< [i]".csv awk: illegal statement at source line 13 From the look of it the variable of [i] isn't been amended to the output file, but I don't know why. If I change AWK to GAWK and run the original script here is the output: gawk: cmd. line:11: print $1,$2, $g[i] > "output_"f[i]".csv gawk: cmd. line:11: ^ unterminated string So I edit the relevant line to fix the unterminated string print $1,$2, $g[i] > "output_"f[i]".csv" Then it runs through fine produces no errors, but there is no output files. Any ideas? I spent the majority of last night and this morning pouring over this. A sample input file: ,,L1,,,L2,,,L3,,,L4,,,L5,,,L6,,,L7,,,L8,,,L9,,,L10,,,L11, Title,r/t,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,neede d,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst,needed,actual,Inst EXAMPLEfoo,60,6,6,6,0,0,0,0,0,0,6,6,6,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 EXAMPLEbar,30,6,6,12,6,7,14,6,6,12,6,6,12,6,8,16,6,7,14,6,7.5,15,6,6,12,6,8,16,6,0,0,6,7,14 EXAMPLE1,60,3,3,3,3,5,5,3,4,4,3,3,3,3,6,6,3,4,4,3,3,3,3,4,4,3,8,8,3,0,0,3,4,4 EXAMPLE2,120,6,6,3,0,0,0,6,8,4,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0 EXAMPLE3,60,6,6,6,6,8,8,6,6,6,6,6,6,0,0,0,0,0,0,6,8,8,6,6,6,0,0,0,0,0,0,0,10,10 EXAMPLE4,30,6,6,12,6,7,14,6,6,12,6,6,12,3,5.5,11,6,7.5,15,6,6,12,6,0,0,6,9,18,6,0,0,6,6.5,13 And the example out put should be So for L1 an example out put would look like: EXAMPLEfoo,60,6 EXAMPLEbar,30,6 EXAMPLE1,60,3 EXAMPLE2,120,6 EXAMPLE3,60,6 EXAMPLE4,30,6 And for L2: EXAMPLEfoo,60,0 EXAMPLEbar,30,6 EXAMPLE1,60,3 EXAMPLE2,120,0 EXAMPLE3,60,6 EXAMPLE4,30,6

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• SQL server timeout 2000 from C# .NET

  - by Johnny Egeland

  I have run into a strange problem using SQL Server 2000 and two linked server. For two years now our solution has run without a hitch, but suddenly yesterday a query synchronizing data from one of the databases to the other started timing out. I connect to a server in the production network, which is linked to a server containing orders I need data from. The query contains a few joins, but basically this summarizes what is done: INSERT INTO ProductionDataCache (column1, column2, ...) SELECT tab1.column1, tab1.column2, tab2.column1, tab3.column1 ... FROM linkedserver.database.dbo.Table1 AS tab1 JOIN linkedserver.database.dbo.Table2 AS tab2 ON (...) JOIN linkedserver.database.dbo.Tabl32 AS tab3 ON (...) ... WHERE tab1.productionOrderId = @id ORDER BY ... Obviously my first attempt to fix the problem was to increase the timeout limit from the original 5 minutes. But when I arrived at 30 minutes and still got a timeout, I started to suspect something else was going on. A query just does not go from executing in less than 5 minutes to over 30 minutes over night. I outputted the SQL query (which was originally in the C# code) to my logs, and decided to execute the query in the Query Analyzer directly on the database server. To my big surprise, the query executed correctly in less than 10 seconds. So I isolated the SQL execution in a simple test program, and observed the same query time out both on the server originally running this solution AND when running it locally on the database server. Also I have tried to create a Stored Procedure and execute this from the program, but this also times out. Running it in Query Analyzer works fine in less than a few seconds. It seems that the problem only occurs when I execute this query from the C# program. Has anyone seen such behavior before, and found a solution for it? UPDATE: I have now used SQL Profiler on the server. The obvious difference is that when executing the query from the .NET program, it shows up in the log as "exec sp_executesql N'INSERT INTO ...'", but when executing from Query Analyzer it occurs as a normal query in the log. Further I tried to connect the SQL Query Analyzer using the same SQL user as the program, and this triggered the problem in Query Analyzer as well. So it seems the problem only occurs when connecting via TCP/IP using a sql user.

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• Is it normal for a programmer with 2 years experience to take a long time to code simple programs?

  - by ajax81

  Hi all, I'm a relatively new programmer (18 months on the scene), and I'm finally getting to the point where I'm comfortable accepting projects and developing solutions under minimal supervision. Unfortunately, this also means that I've become acutely aware of my performance shortfalls, the most prevalent of which is the amount of time it takes me to develop, test, and submit algorithms for review. A great example of what I'm talking about occurred this week when I was tasked with developing a simple XML web service (asp.net 3.5) callable via client-side JavaScript, that accepts a single parameter and returns a dataset output to a modal window (please note this is the first time I've had to develop a web service and have had ZERO experience creating/consuming them...let alone calling them from JS client side). Keeping a long story short -- I worked on it for 4 days straight, all day each day, for a grand total of 36 hours, not including the time I spent dwelling on the problem in the shower, the morning commute, and laying awake in bed at night. I learned a great deal about web services and xml/json/javascript...but was called in for a management review to discuss the length of time it took me to develop the solution. In the meeting, I was praised for the quality of my work and was in fact told that my effort was commendable. However, they (senior leads and pm's) weren't impressed with the amount of time it took me to develop the solution and expressed that they would have liked to see the solution in roughly 1/3 of the time it took me. I guess what concerns me the most is that I've identified this pattern as common for myself. Between online videos, book research, and trial/error coding...if its something I haven't seen before, I can spend up to two weeks on a problem that seems to only take the pros in the videos moments to code up. And of course, knowing that management isn't happy with this pattern has shaken me up a bit. To sum up, I have some very specific questions I'd like to ask, and would greatly appreciate your objective professional feedback. Is my experience as a junior programmer common among new developers? Or is it possible that I'm just not cut out for the work? If you suspect that my experience is not common and that there may be an aptitude issue, do you have any suggestions/solutions that I could propose to management to help bring me up to speed? Do seasoned, professional programmers ever encounter knowledge barriers that considerably delay deliverables? When you started out in the industry, did you know how to "do it all"? If not, how long did it take you to be perceived as "proficient"? Was it a natural progression of trial and error, or was there a particular zen moment when you knew you had achieved super saiyen power level? Anyways, thanks for taking the time to read my question(s). I don't know if this is the right place to ask for professional career guidance, but I greatly appreciate your willingness to help me out. Cheers, Daniel

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