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  • The Truth About Flash - Apple Vs Adobe

    Every emerging technology generation seems to result in a battle of platforms and ideologies - a war between companies for the hearts, minds, dollars and loyalty of consumers for their system of choice. Memories of Microsoft's Internet Explorer finally landing the fatal blow to Netscape, or Google's meteoric rise to power over Yahoo (and the world), are now but footnotes in the history of humanities technological revolution. But no sooner are they forgotten are we plunked into the middle of another war - perhaps the most vicious yet, and the one that may just have the most impact on our...

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  • Flex 3 (Action Script): How to access a function from a loaded swf-file ?

    - by Trantec
    Hi, i load in ActionScript a swf file. So far no Problem, but I didn't found a way to access one of it's functions, the best thing would be if I could access the main function in the mxml part of the swf. Here is the code of the main-mxml file that belongs to the swf that should load and access another swf: <?xml version="1.0" encoding="utf-8"?> <mx:Application xmlns:mx="http://www.adobe.com/2006/mxml" layout="absolute" initialize="basket();"> <mx:Script> <![CDATA[ import mx.controls.SWFLoader; private function basket(): void { var swfLoader: SWFLoader = new SWFLoader(); swfLoader.addEventListener( Event.COMPLETE, handleSWFLoaded ); try { swfLoader.load( "../../data/InternalSWF.swf" ); } catch (error: Error) { trace( "Couldn't load file !" ); } } private function handleSWFLoaded( event: Event ): void { var swfApp:* = event.target.content; // This both ways don't work... //if (swfApp.hasOwnProperty("initApp")) { // var initApp:Function = (swfApp["initApp"] as Function); // initApp(); //} // swfApp.initApp(); } ]]> </mx:Script> <mx:Text id="output" width="100%" textAlign="center" /> </mx:Application> The if-Statement "if (swfApp.hasOwnProperty("initApp")) {" is never true and the call "swfApp.initApp()" says that this function does not exist. In the original version I added event listeners for HTTPStatusEvent.HTTP_STATUS, IOErrorEvent.IO_ERROR and SecurityErrorEvent.SECURITY_ERROR. But except for HTTP_STATUS = 0 none of them are called. Is the whole idea of how i try to do this wrong ?

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  • Flex+JPA/Hibernate+BlazeDS+MySQL how to debug this monster?!

    - by Zenzen
    Ok so I'm making a "simple" web app using the technologies from the topic, recently I found http://www.adobe.com/devnet/flex/articles/flex_hibernate.html so I'm following it and I try to apply it to my app, the only difference being I'm working on a Mac and I'm using MAMP for the database (so no command line for me). The thing is I'm having some trouble with retrieving/connecting to the database. I have the remoting-config.xml, persistance.xml, a News.java class (my Entity), a NewsService.java class, a News.as class - all just like in the tutorial. I have of course this line in one of my .mxmls: <mx:RemoteObject id="loaderService" destination="newsService" result="handleLoadResult(event)" fault="handleFault(event)" showBusyCursor="true" /> And my remoting-config.xml looks like this (well part of it): <destination id="newsService"> <properties><source>com.gamelist.news.NewsService</source></properties> </destination> NewsService has a method: public List<News> getLatestNews() { EntityManagerFactory emf = Persistence.createEntityManagerFactory(PERSISTENCE_UNIT); EntityManager em = emf.createEntityManager(); Query findLatestQuery = em.createNamedQuery("news.findLatest"); List<News> news = findLatestQuery.getResultList(); return news; } And the named query is in the News class: @Entity @Table(name="GLT_NEWS") @NamedQueries({ @NamedQuery(name="news.findLatest", query="from GLT_NEWS order by new_date_added limit 5 ") }) The handledLoadResult looks like this: private function handleLoadResult(ev:ResultEvent):void { newsList = ev.result as ArrayCollection; newsRecords = newsList.length; } Where: [Bindable] private var newsList:ArrayCollection = new ArrayCollection(); But when I try to trigger: loaderService.getLatestNews(); nothing happens, newsList is empty. Few things I need to point out: 1) as I said I didn't install mysql manually, but I'm using MAMP (yes, the server's running), could this cause some trouble? 2) I already have a "gladm" database and I have a "GLT_NEWS" table with all the fields, is this bad? Basically the question is how am I suppose to debug this thing so I can find the mistake I'm making? I know that loadData() is executed (did a trace()), but I have no idea what happens with loaderService.getLatestNews()... @EDIT: ok so I see I'm getting an error in the "fault handler" which says "Error: Client.Error.MessageSend - Channel.Connect.Failed error NetConnection.Call.Failed: HTTP: Status 404: url: 'http://localhost:8080/WebContent/messagebroker/amf' - "

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  • How can i maintain last cookie value in flex with jsp?

    - by praveen
    Hi All, my login form in flex when I login I have created a cookie in jsp like this name setValueCookie.jsp <%@ page language="java" import="java.util.* , javax.net.*" contentType="text/html; charset=ISO-8859-1" pageEncoding="ISO-8859-1"%> <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd"> <html> <% String username = request.getParameter("value"); System.out.println("Email got in cookieSet = " + username); if(username==null) username=""; Date now = new Date(); String timestamp = now.toString(); Cookie cookie = new Cookie("username",username); cookie.setMaxAge(365 * 24 * 60 * 60); response.addCookie(cookie); %> <head> <meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"> <title>DashBoard-Cookie</title> </head> <body> </body> </html> now using Http service request parameter i am passing username 'Value' to this jsp. and i am reading cookie value from getValueCookie.jsp like this <% String cookieName = "username"; Cookie cookies [] = request.getCookies (); Cookie myCookie = null; String result; if (cookies != null) { for (int i = 0; i < cookies.length; i++) { if (cookies [i].getName().equals (cookieName)) { myCookie = cookies[i]; break; } } } %> <data> <status><%=myCookie.getValue().toString()%></status> </data> through the httpservice value i am getting but if i open a new window or any new tab cookie value is not getting how can i solve this? Thanks in advance.

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  • [Flex 4 and .Net] Retrieving tables from SQL database

    - by mG
    Hi everyone, As the title says, I want to retrieve tables of data from a SQL database, using Flex 4 and .Net WebService. I'm new to both Flex and DotNet. Please tell me a proper way to do it. This is what I've done so far: Retrieving an array of string: (this works) .Net: [WebMethod] public String[] getTestArray() { String[] arStr = { "AAA", "BBB", "CCC", "DDD" }; return arStr; } Flex 4: <?xml version="1.0" encoding="utf-8"?> <s:Application xmlns:fx="http://ns.adobe.com/mxml/2009" xmlns:s="library://ns.adobe.com/flex/spark" xmlns:mx="library://ns.adobe.com/flex/mx" minWidth="955" minHeight="600"> <fx:Script> <![CDATA[ import mx.collections.ArrayCollection; import mx.controls.Alert; import mx.rpc.events.ResultEvent; [Bindable] private var ac:ArrayCollection = new ArrayCollection(); protected function btn_clickHandler(event:MouseEvent):void { ws.getTestArray(); } protected function ws_resultHandler(event:ResultEvent):void { ac = event.result as ArrayCollection; Alert.show(ac.toString()); } ]]> </fx:Script> <fx:Declarations> <s:WebService id="ws" wsdl="http://localhost:50582/Service1.asmx?WSDL" result="ws_resultHandler(event)"/> </fx:Declarations> <s:Button x="10" y="30" label="Button" id="btn" click="btn_clickHandler(event)"/> </s:Application> Retrieving a DataTable: (this does not work) DotNet: [WebMethod] public DataTable getUsers() { DataTable dt = new DataTable("Users"); SqlConnection conn = new SqlConnection("server = 192.168.1.50; database = MyDatabase; user id = sa; password = 1234; integrated security = false"); SqlDataAdapter da = new SqlDataAdapter("select vFName, vLName, vEmail from Users", conn); da.Fill(dt); return dt; } Flex 4: <?xml version="1.0" encoding="utf-8"?> <s:Application xmlns:fx="http://ns.adobe.com/mxml/2009" xmlns:s="library://ns.adobe.com/flex/spark" xmlns:mx="library://ns.adobe.com/flex/mx" minWidth="955" minHeight="600"> <fx:Script> <![CDATA[ import mx.collections.ArrayCollection; import mx.controls.Alert; import mx.rpc.events.ResultEvent; [Bindable] private var ac:ArrayCollection = new ArrayCollection(); protected function btn_clickHandler(event:MouseEvent):void { ws.getUsers(); } protected function ws_resultHandler(event:ResultEvent):void { ac = event.result as ArrayCollection; Alert.show(ac.toString()); } ]]> </fx:Script> <fx:Declarations> <s:WebService id="ws" wsdl="http://localhost:50582/Service1.asmx?WSDL" result="ws_resultHandler(event)"/> </fx:Declarations> <s:Button x="10" y="30" label="Button" id="btn" click="btn_clickHandler(event)"/> </s:Application>

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  • convert remote object result to array collection in flex...........

    - by user364199
    HI guys, im using zend_amf and flex. My problem is i have to populate my advance datagrid using array collection. this array collection have a children. example: [Bindable] private var dpHierarchy:ArrayCollection = new ArrayCollection([ {trucks:"Truck", children: [ {trucks:"AMC841", total_trip:1, start_time:'3:46:40 AM'}, {trucks:"AMC841", total_trip:1, start_time:'3:46:40 AM'}]) ]}; but the datasource of my datagrid should come from a database, how can i convert the result from remote object to array collection that has the same format like in my example, or any other way. here is my advance datagrid <mx:AdvancedDataGrid id="datagrid" width="500" height="200" lockedColumnCount="1" lockedRowCount="0" horizontalScrollPolicy="on" includeIn="loggedIn" x="67" y="131"> <mx:dataProvider> <mx:HierarchicalData id="dpHierarchytest" source="{dp}"/> </mx:dataProvider> <mx:groupedColumns> <mx:AdvancedDataGridColumn dataField="trucks" headerText="Trucks"/> <mx:AdvancedDataGridColumn dataField="total_trip" headerText="Total Trip"/> <mx:AdvancedDataGridColumnGroup headerText="PRECOOLING"> <mx:AdvancedDataGridColumnGroup headerText="Before Loading"> <mx:AdvancedDataGridColumn dataField="start_time" headerText="Start Time"/> <mx:AdvancedDataGridColumn dataField="end_time" headerText="End Time"/> <mx:AdvancedDataGridColumn dataField="precooling_time" headerText="Precooling Time"/> <mx:AdvancedDataGridColumn dataField="precooling_temp" headerText="Precooling Temp"/> </mx:AdvancedDataGridColumnGroup> <mx:AdvancedDataGridColumnGroup headerText="Before Dispatch"> <mx:AdvancedDataGridColumn dataField="bd_start_time" headerText="Start Time"/> <mx:AdvancedDataGridColumn dataField="bd_end_time" headerText="End Time"/> <mx:AdvancedDataGridColumn dataField="bd_precooling_time" headerText="Precooling Time"/> <mx:AdvancedDataGridColumn dataField="bd_precooling_temp" headerText="Precooling Temp"/> </mx:AdvancedDataGridColumnGroup> <mx:AdvancedDataGridColumn dataField="remarks" headerText="Remarks"/> </mx:AdvancedDataGridColumnGroup> <mx:AdvancedDataGridColumnGroup headerText="Temperature Compliance"> <mx:AdvancedDataGridColumn dataField="total_hit" headerText="Total Hit"/> <mx:AdvancedDataGridColumn dataField="total_miss" headerText="Total Miss"/> <mx:AdvancedDataGridColumn dataField="cold_chain_compliance" headerText="Cold Chain Compliance"/> <mx:AdvancedDataGridColumn dataField="average_temp" headerText="Average Temp"/> </mx:AdvancedDataGridColumnGroup> <mx:AdvancedDataGridColumnGroup headerText="Productivity"> <mx:AdvancedDataGridColumn dataField="total_drop_points" headerText="Total Drop Points"/> <mx:AdvancedDataGridColumn dataField="total_delivery_time" headerText="Total Delivery Time"/> <mx:AdvancedDataGridColumn dataField="total_distance" headerText="Total Distance"/> </mx:AdvancedDataGridColumnGroup> <mx:AdvancedDataGridColumnGroup headerText="Trip Exceptions"> <mx:AdvancedDataGridColumn dataField="total_doc" headerText="Total DOC"/> <mx:AdvancedDataGridColumn dataField="total_eng" headerText="Total ENG"/> <mx:AdvancedDataGridColumn dataField="total_fenv" headerText="Total FENV"/> <mx:AdvancedDataGridColumn dataField="average_speed" headerText="Average Speed"/> </mx:AdvancedDataGridColumnGroup> </mx:groupedColumns> </mx:AdvancedDataGrid> Thanks, and i really need some help.

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  • “psmouse.ko' not found” installing ALPS touchpad in a Lenovo Ideapad Flex 14

    - by user279806
    I was following this instructions with Ubuntu 14.04. https://github.com/he1per/psmouse-dkms-alpsv7 and psmouse serio1: alps: Unknown ALPS touchpad in a Lenovo Ideapad Flex 15 And after many tries I received the following error message: root@alisson-Lenovo-Ideapad-Flex14:/tmp/psmouse-dkms-alpsv7# ./install.sh ------ Building with dkms ------- Error! DKMS tree already contains: psmouse-dkms-alpsv7-1.0 You cannot add the same module/version combo more than once. Module psmouse-dkms-alpsv7/1.0 already built for kernel 3.13.0-24-generic/4 ------ Installing with dkms ------- Module psmouse-dkms-alpsv7/1.0 already installed on kernel 3.13.0-24-generic/x86_64 ???? Error: dkms install failed:\n '/usr/lib/modules/3.13.0-24-generic//updates/psmouse.ko' not found. root@alisson-Lenovo-Ideapad-Flex14:/tmp/psmouse-dkms-alpsv7# than, searching for "psmouse.ko": alisson@alisson-Lenovo-Ideapad-Flex14:~$ locate psmouse.ko /lib/modules/3.13.0-24-generic/kernel/drivers/input/mouse/psmouse.ko /lib/modules/3.13.0-24-generic/updates/dkms/psmouse.ko /var/lib/dkms/psmouse-dkms-alpsv7/1.0/3.13.0-24-generic/x86_64/module/psmouse.ko /var/lib/dkms/psmouse-dkms-alpsv7/1.0/build/src/.psmouse.ko.cmd /var/lib/dkms/psmouse-dkms-alpsv7/1.0/build/src/psmouse.ko alisson@alisson-Lenovo-Ideapad-Flex14:~$ What should I do?

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  • How to implement drag and drop in Flex Grid control?

    - by Bogdan
    I have a simple Grid control with some buttons that I want to be able to move around. The code below does work, but it takes a lot of effort to actually do the drag&drop and it is not clear where the drop will happen. I have to move the mouse around a lot to get to a state where the drop is not rejected. I would appreciate any suggestions on how to make this more "user friendly". <?xml version="1.0" encoding="utf-8"?> <mx:Application xmlns:mx="http://www.adobe.com/2006/mxml" layout="vertical" verticalAlign="middle" horizontalAlign="center" height="200" width="200"> <mx:Script> <![CDATA[ import mx.containers.GridItem; import mx.controls.Button; import mx.core.DragSource; import mx.events.*; import mx.managers.DragManager; private function dragInit(event:MouseEvent):void { if(event.buttonDown) { var button:Button = event.currentTarget as Button; var dragSource:DragSource = new DragSource(); dragSource.addData(button, 'button'); DragManager.doDrag(button, dragSource, event); } } private function dragEnter(event:DragEvent): void { var target:GridItem = event.currentTarget as GridItem; if (event.dragSource.hasFormat('button') && target.getChildren().length == 0) { DragManager.acceptDragDrop(target); DragManager.showFeedback(DragManager.MOVE); } } private function dragDrop(event:DragEvent): void { var target:GridItem = event.currentTarget as GridItem; var button:Button = event.dragSource.dataForFormat('button') as Button; target.addChild(button); } ]]> </mx:Script> <mx:Grid> <mx:GridRow width="100%" height="100%"> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> </mx:GridItem> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> </mx:GridItem> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> <mx:Button label="A" width="40" height="40" mouseMove="dragInit(event)"/> </mx:GridItem> </mx:GridRow> <mx:GridRow width="100%" height="100%"> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> </mx:GridItem> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> <mx:Button label="B" width="40" height="40" mouseMove="dragInit(event)"/> </mx:GridItem> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> </mx:GridItem> </mx:GridRow> <mx:GridRow width="100%" height="100%"> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> <mx:Button label="C" width="40" height="40" mouseMove="dragInit(event)"/> </mx:GridItem> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> </mx:GridItem> <mx:GridItem width="44" height="44" dragEnter="dragEnter(event)" dragDrop="dragDrop(event)"> </mx:GridItem> </mx:GridRow> </mx:Grid> <mx:Style> GridItem { borderColor: #A09999; borderStyle: solid; borderThickness: 2; horizontal-align: center; vertical-align: center; } Grid { borderColor: #A09999; borderStyle: solid; borderThickness: 2; horizontalGap: 0; verticalGap: 0; horizontal-align: center; vertical-align: center; } </mx:Style> </mx:Application>

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  • How do I restyle an Adobe Flex Accordion to include a button in each canvas header?

    - by Shawn Simon
    Here is the sample code for my accordion: <mx:Accordion x="15" y="15" width="230" height="599" styleName="myAccordion"> <mx:Canvas id="pnlSpotlight" label="SPOTLIGHT" height="100%" width="100%" horizontalScrollPolicy="off"> <mx:VBox width="100%" height="80%" paddingTop="2" paddingBottom="1" verticalGap="1"> <mx:Repeater id="rptrSpotlight" dataProvider="{aSpotlight}"> <sm:SmallCourseListItem viewClick="PlayFile(event.currentTarget.getRepeaterItem().fileID);" Description="{rptrSpotlight.currentItem.fileDescription}" FileID = "{rptrSpotlight.currentItem.fileID}" detailsClick="{detailsView.SetFile(event.currentTarget.getRepeaterItem().fileID,this)}" Title="{rptrSpotlight.currentItem.fileTitle}" FileIcon="{iconLibrary.getIcon(rptrSpotlight.currentItem.fileExtension)}" /> </mx:Repeater> </mx:VBox> </mx:Canvas> </mx:Accordion> I would like to include a button in each header like so: Thanks in advance...

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  • Flex vs. jQuery vs. GWTvs./ Closre vs. Cappuccino vs. plain JS and HTML5?

    - by Laith J
    Hello, I'm creating my first web application and I'm really confused as to what technology to go for. My application needs to look serious (like an application), it doesn't need many colorful graphical interfaces. It only needs a toolbar, a tab bar, a split panel (preferably 3 columns), an easily-formatable text field, and a status bar. It will connect to a MySQL database through PHP (unless I go for GWT). Users will upload files. My evaluation of the options: Flex: Probably the easiest to develop but I'm pretty sure my application is something one would use on an iPad and with Flash's future on the iPad still unsure, I don't want to take the risk, otherwise Flex would've been my choice. jQuery: I've heard a lot about it and a lot of people recommend but I don't know how easy it is to use and how customizable the look of my app is. GWT: The problem with GWT is that it doesn't have many widgets. Another problem is that I'm gonna have to host the files in AppEngine's datastore and transfer them back and forth to a web server that will do operations on them (I need to process them) which adds more traffic and slows the process which worsens the user experience. Closure: It has a nice toolbar and a nice text field. I'm not sure how easy it is to use. Plus, I read an article that makes it sound really bad. Cappuccino: It has a very nice UI and it has a mac feel. I'm planning to give my application a mac feel anyway so this will save me a lot of theming. But if I go for this option I won't be able to make use of HTML5's new features (especially working offline). Plain JS and HTML5: This gives me the most flexibility but it is the hardest to work for. I'm sorry if this is subjective but I really need help with this.

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  • flex air datagrid setfocus cell by cell

    - by gaurav flex
    Hi all, I have a datagrid with custom itemRenderer. Now I need to setfocus int the grid cell by cell. For that I Googled & got a way i.e var findrowindex:int = 0; //nextButton Click Handler var focusedCell: Object = new Object(); focusedCell. columnIndex = 3; focusedCell. rowIndex = findrowindex; dg.editedItemPosition = focusedCell; dg.validateNow( ); findrowindex++; Using this I am able to get focus in a cell but the focus is not moving from one cell to another. Pls suggest me where I am going wrong or suggest me any ther way to achieve this. Thanks.

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  • How to bypass Forefront TMG for downloading from Adobe Cloud

    - by user1006272
    I hope that this question has not been asked as I've spent a couple of days googling around trying to find a solution. I have one computer that needs to download from Adobe Cloud to install applications like Photoshop etc... The issue I'm having is that Adobe uses a download manager program (AdobeApplicationManager.exe) that just keeps incrementing the time left on the download of any app like Photoshop. Is there a way to allow just the download manager from that one computer to bypass any filtering settings in Forefront TMG 2010? I have very little knowledge of servers / ISA servers / Forefront TMG and have been thrown into this position by luck I guess. Any help with this would be highly appreciated. Thanks in advance.

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • YouTube shows "Missing Plug-in" in window for 12.04

    - by gilloz
    After installing Ubuntu 12.04 LTS 32-bit, I have installed Ubuntu Restricted Extras, configured Medibuntu, installed Synaptic Package, Adobe Flash Player which came installed with Chromium which is the browser I installed. Also files to play encrypted DVDs. I haven't been able to locate the flashplayer file in /usr/lib folders which I assume should be there. Don't know if this is why I can't see videos at YouTube. Not sure where else to look.

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  • How to run an external SWF inside a Flex Application?

    - by lk
    I want to run an Action Script 3.0 Application into a Flex Application. To do this I've done the following: <?xml version="1.0" encoding="utf-8"?> <mx:WindowedApplication windowComplete="loadSwfApplication()" xmlns:mx="http://www.adobe.com/2006/mxml"> <mx:Script> <![CDATA[ private function loadSwfApplication() { var urlRequest:URLRequest = new URLRequest("path/to/the/application.swf"); swfLoader.addEventListener(Event.COMPLETE, loadComplete); swfLoader.load(urlRequest); } private function loadComplete(completeEvent:Event) { var swfApplication:* = completeEvent.target.content; swfApplication.init(); // this is a Function that I made it in the Root class of swfApplication } ]]> </mx:Script> <mx:SWFLoader id="sfwLoader"/> </mx:WindowedApplication> The problem is that in the calling of swfApplication.init(); the AIR Player throws me an exception: Security sandbox violation: caller file:///path/to/the/application.swf cannot access Stage owned by app:/SWFApplicationLoader.swf. This is because somewhere in application.swf I use the stage like this: if (root.stage != null) root.stage.addEventListener(Event.REMOVED, someFunction); root.stage.stageFocusRect = false; How can I load this swf application and USE the stage without any problems?

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