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  • Does generation of debug information to JSP classes add much to javac execution time?

    - by Rich
    Hi I am looking looking into the options for tweaking the performance of JBoss 5.1.0 and one of the options available to me is to disable the generation of debug information when compiling JSPs. I know that the presence/absence of debug information for the JVM makes no real difference, but does the generation of that debug information add much to compile time? Thanks in advance Richard

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  • Best practice to send secure information over e-mail?

    - by Zolomon
    I have to send sensitive information (name, address, social security number etc.) collected from a website, that has been entered by a user, to an e-mail address. What is the best course of action to make the information secure and easy to extract on the receiver side? Edit: I will be using ASP.NET for the website, not sure what it has for capabilities on this matter. Edit: If I decide to store the information in a database and just send a mail when a new entry has been made, would this be better? And create some secure way to dump the information instead.

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  • What information do you capture your software crashes in the field?

    - by Russ
    I am working on rewriting my unexpected error handling process, and I would like to ask the community: What information do you capture both automatic, and manually, when software you have written crashes? Right now, I capture a few items, some of which are: Automatic: Name of app that crashed Version of app that crashed Stack trace Operating System version RAM used by the application Number of processors Screen shot: (Only on non-public applications) User name and contact information (from Active Directory) Manual: What context is the user in (i.e.: what company, tech support call number, RA number, etc...) When did the user expect to happen? (Typical response: "Not to crash”) Steps to reproduce. What other bits of information do you capture that helps you discover the true cause of an applications problem, especially given that most users simply mash the keyboard when asked to tell you what happened. For the record I’m using C#, WPF and .NET version 4, but I don’t necessarily want to limit myself to those. Related: http://stackoverflow.com/questions/1226671/what-to-collect-information-when-software-crashes Related: http://stackoverflow.com/questions/701596/what-should-be-included-in-the-state-of-the-art-error-and-exception-handling-stra

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  • What information do you capture when your software crashes in the field?

    - by Russ
    I am working on rewriting my unexpected error handling process, and I would like to ask the community: What information do you capture both automatic, and manually, when software you have written crashes? Right now, I capture a few items, some of which are: Automatic: Name of app that crashed Version of app that crashed Stack trace Operating System version RAM used by the application Number of processors Screen shot: (Only on non-public applications) User name and contact information (from Active Directory) Manual: What context is the user in (i.e.: what company, tech support call number, RA number, etc...) When did the user expect to happen? (Typical response: "Not to crash”) Steps to reproduce. What other bits of information do you capture that helps you discover the true cause of an applications problem, especially given that most users simply mash the keyboard when asked to tell you what happened. For the record I’m using C#, WPF and .NET version 4, but I don’t necessarily want to limit myself to those. Related: http://stackoverflow.com/questions/1226671/what-to-collect-information-when-software-crashes Related: http://stackoverflow.com/questions/701596/what-should-be-included-in-the-state-of-the-art-error-and-exception-handling-stra

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  • ASP.NET or PHP: Is Memcached useful for storing user-state information?

    - by hamlin11
    This question may expose my ignorance as a web developer, but that wouldn't exactly be a bad thing for me now would it? I have the need to store user-state information. Examples of information that I need to store per user. (define user: unauthenticated visitor) User arrived to the site from google/bing/yahoo User utilized the search feature (true/false) List of previous visited product pages on current visit It is my understanding that I could store this in the view state, but that causes a problem with page load from the end-users' perspective because a significant amount of non-viewable information is being transferred to and from the end-users even though the server is the only side that needs the info. On a similar note, it is my understanding that the session state can be used to store such information, but does not this also result in the same information being transferred to the user and stored in their cookie? (Not quite as bad as viewstate, but it does not feel ideal). This leaves me with either a server-only-session storage system or a mem-caching solution. Is memcached the only good option here?

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  • SQL Server FTS: possible to get information how/why rows were matched?

    - by jimmy_keen
    Is it possible to get the information why/how given row returned by FTS query was matched (or which substring caused row to match)? For example, consider simpliest table with id and text columns, with FTS index on the later one. SELECT * FROM Example WHERE CONTAINS(text, 'FORMSOF(INFLECTIONAL, jump)'); This examplary query could return, say row {1, 'Jumping Jack'}. Now, is it possible to somehow get information that this very row was matched because of 'Jumping' word? It doesn't even have to be exact information, more of a which substring caused row to match. Why I'm asking - I got C# app that builds up those queries basing on user input (keywords to search for), and I need the very basic information why/how row was matched back, to use further in C# code. If it's not possible, any alternatives?

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  • Information on upgrading Kinect Applications to MS SDK Beta 2.

    - by mbcrump
    Introduction Microsoft recently released the Kinect for Windows SDK Beta 2. It contains many enhancements and fixes that can be found here. The only problem with it is that a lot of current demo applications no longer function properly. Today, I’m going to walk you through a typical scenario of upgrading a Kinect application built with Beta 1 to Beta 2. Note: This tutorial covers WPF, but you can use the same techniques for WinForms. 1) Fix the references Let’s start with a fairly popular Kinect demo called Kinect User Interface Demo. This project uses the beta 1 version of Microsoft.Research.Kinect.dll and version 1.0.0.0 of Coding4Fun’s Kinect library. After you download the source code and extract the zip you will see the following references in Visual Studio 2010: Pay attention to the following references as these are the .dlls that you will have to update: Coding4Fun.Kinect.Wpf Microsoft.Research.Kinect If you click on Coding4Fun.Kinect.Wpf file you will see the following version information (v1.0.0.0): This needs to be upgraded to the Coding4Fun Kinect library built against Beta 2. So head over to http://c4fkinect.codeplex.com/ and hit download and you will have the following files. Go ahead and hit the delete key on your keyboard to remove the Coding4Fun.Kinect.Wpf.dll file from your project. Select “Add Reference” and navigate out to the folder where you extracted the files and select Coding4Fun.Kinect.Wpf.dll. If you click on the Coding4Fun.Kinect.Wpf.dll file and check properties it should be listed at 1.1.0.0: Fix Microsoft.Research.Kinect.dll The official SDK Beta 2 released a new .dll that you will need to reference in your application. Go ahead and select Microsoft.Research.Kinect.dll in your application and hit the Delete key on your keyboard. Go ahead and select Add Reference again and select Microsoft.Research.Kinect.dll from the .NET tab. Double check and make sure the version number is 1.0.0.45 as shown below. References fixed – Runtime needs to be updated. So we have fixed the references in a typical Kinect application that uses Microsoft’s SDK and C4F Kinect libraries. Now, we will need to update the runtime. All Beta 1 Kinect applications will instantiate the Runtime with the following code: Can you see that it is now marked with [Depreciated]? That means we need to update it before Microsoft decides to remove it from future versions of the SDK. We can fix this very easily by replacing this code: readonly Runtime _runtime = new Runtime(); with Microsoft.Research.Kinect.Nui.Runtime _nui; and adding similar code to our Loaded event as shown below public MainWindow() { InitializeComponent(); Loaded += new RoutedEventHandler(MainWindow_Loaded); } void MainWindow_Loaded(object sender, RoutedEventArgs e) { if (Runtime.Kinects.Count == 0) { txtInfo.Text = "Missing Kinect"; } else { _nui = Runtime.Kinects[0]; _nui.Initialize(RuntimeOptions.UseColor); // Video Frame Ready Event can happen now!!! //_nui.VideoFrameReady += new EventHandler<ImageFrameReadyEventArgs>(_nui_VideoFrameReady); _nui.VideoStream.Open(ImageStreamType.Video, 2, ImageResolution.Resolution640x480, ImageType.Color); } } In this sample, I am testing to see if a Kinect is detected and if it is then I initialize the runtime with my first Kinect by using the Runtime.Kinects[0]. You can also specify other Kinect devices here. The rest of the code is standard code that you simply modify however you wish (ie Skeletal, Depth, etc) depending on what type of video feed you want. Conclusion As you can see it really wasn’t that painful to upgrade your project to Beta 2. I would recommend that you go ahead and upgrade to Beta 2 as future versions of the SDK will use these methods.  Thanks for reading. Subscribe to my feed

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  • How to create a high quality icon for my Windows application?

    - by Patrick Klug
    If you are running Windows with a higher DPI setting you will notice that most application icons on the desktop look terrible. Even high profile application icons such as Google Chrome look terrible while for example Firefox, Skype and MS Office icons look sharp: (example) I suspect that most icons look blurry because a lower resolution icon is scaled up rather than using a higher resolution icon. I want to give my application a high quality icon and can't seem to convince Windows to use the higher resolution icon. I have created a multi-resolution icon with the free icon editor IcoFX. The icon is provided in 16x16, 24x24, 32x32,48x48, 128x128 and 256x256 (!) (all in 32 bit including alpha channel) yet Windows seems to use the 128x128 version of the icon on the desktop and scale it up which looks terrible. (I am using Windows 7 - 64 bit - the icon is placed by means of setting up a shortcut in the msi (created via Visual Studio 2008 Setup Project) and pointing it to the .ico file that contains the multi-resolution icon) I have tried removing the 128x128 icon but to no avail. Interestingly in Windows Explorer the icon looks great even when using the Extra Large Icon setting. How can I create a high quality desktop icon that looks great on higher DPI settings on Windows?

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  • Is the REST support in Spring 3's MVC Framework production quality yet?

    - by glenjohnson
    Hi all, Since Spring 3 was released in December last year, I have been trying out the new REST features in the MVC framework for a small commercial project involving implementing a few RESTful Web Services which consume XML and return XML views using JiBX. I plan to use either Hibernate or JDBC Templates for the data persistence. As a Spring 2.0 developer, I have found Spring 3's (and 2.5's) new annotations way of doing things quite a paradigm shift and have personally found some of the new MVC annotation features difficult to get up to speed with for non-trivial applications - as such, I am often having to dig for information in forums and blogs that is not apparent from going through the reference guide or from the various Spring 3 REST examples on the web. For deadline-driven production quality and mission critical applications implementing a RESTful architecture, should I be holding off from Spring 3 and rather be using mature JSR 311 (JAX-RS) compliant frameworks like RESTlet or Jersey for the REST layer of my code (together with Spring 2 / 2.5 to tie things together)? I had no problems using RESTlet 1.x in a previous project and it was quite easy to get up to speed with (no magic tricks behind the scenes), but when starting my current project it initially looked like the new REST stuff in Spring 3's MVC Framework would make life easier. Do any of you out there have any advice to give on this? Does anyone know of any commercial / production-quality projects using, or having successfully delivered with, the new REST stuff in Spring 3's MVC Framework. Many thanks Glen

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  • ability to see free/busy detail information for conference rooms in Outlook 2007 and Microsoft hosted Exchange solution

    - by Malav
    recently my company migrated from an in-house Exchange server to the Microsoft hosted exchange online solution. My client is Outlook 2007. Before the migration, I could see the details of the meetings when I hovered on the busy blue bar for a resource such as a conference room. I could click on the meetings and see the invite list and the contents of the meeting. Ofcourse if the meeting was marked as private I could not. however after the migration to the online solution, I cannot see the detailed information. I can still see if the room is busy or not but I can no longer see the details of that meeting. The IT folks can see the information and they claim that they can see it because they have full admin rights. It is their claim that in the hosted Exchange solution you can either have full access (admin access) and see the details or not see anything but just that the room is busy. there is no middle ground such as being able to see the details of the meeting but not having any admin rights. For some reason I believe this to be not true. Can someone please verify my doubts and inform me of what needs to be done to see that information if my IT folks are wrong? thanks

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  • ability to see free/busy detail information for conference rooms in Outlook 2007 and Microsoft hosted Exchange solution

    - by Malav
    recently my company migrated from an in-house Exchange server to the Microsoft hosted exchange online solution. My client is Outlook 2007. Before the migration, I could see the details of the meetings when I hovered on the busy blue bar for a resource such as a conference room. I could click on the meetings and see the invite list and the contents of the meeting. Ofcourse if the meeting was marked as private I could not. however after the migration to the online solution, I cannot see the detailed information. I can still see if the room is busy or not but I can no longer see the details of that meeting. The IT folks can see the information and they claim that they can see it because they have full admin rights. It is their claim that in the hosted Exchange solution you can either have full access (admin access) and see the details or not see anything but just that the room is busy. there is no middle ground such as being able to see the details of the meeting but not having any admin rights. For some reason I believe this to be not true. Can someone please verify my doubts and inform me of what needs to be done to see that information if my IT folks are wrong? thanks

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  • EM12c Release 4: Cloud Control to Major Tom...

    - by abulloch
    With the latest release of Enterprise Manager 12c, Release 4 (12.1.0.4) the EM development team has added new functionality to assist the EM Administrator to monitor the health of the EM infrastructure.   Taking feedback delivered from customers directly and through customer advisory boards some nice enhancements have been made to the “Manage Cloud Control” sections of the UI, commonly known in the EM community as “the MTM pages” (MTM stands for Monitor the Monitor).  This part of the EM Cloud Control UI is viewed by many as the mission control for EM Administrators. In this post we’ll highlight some of the new information that’s on display in these redesigned pages and explain how the information they present can help EM administrators identify potential bottlenecks or issues with the EM infrastructure. The first page we’ll take a look at is the newly designed Repository information page.  You can get to this from the main Setup menu, through Manage Cloud Control, then Repository.  Once this page loads you’ll see the new layout that includes 3 tabs containing more drill-down information. The Repository Tab The first tab, Repository, gives you a series of 6 panels or regions on screen that display key information that the EM Administrator needs to review from time to time to ensure that their infrastructure is in good health. Rather than go through every panel let’s call out a few and let you explore the others later yourself on your own EM site.  Firstly, we have the Repository Details panel. At a glance the EM Administrator can see the current version of the EM repository database and more critically, three important elements of information relating to availability and reliability :- Is the database in Archive Log mode ? Is the database using Flashback ? When was the last database backup taken ? In this test environment above the answers are not too worrying, however, Production environments should have at least Archivelog mode enabled, Flashback is a nice feature to enable prior to upgrades (for fast rollback) and all Production sites should have a backup.  In this case the backup information in the Control file indicates there’s been no recorded backups taken. The next region of interest to note on this page shows key information around the Repository configuration, specifically, the initialisation parameters (from the spfile). If you’re storing your EM Repository in a Cluster Database you can view the parameters on each individual instance using the Instance Name drop-down selector in the top right of the region. Additionally, you’ll note there is now a check performed on the active configuration to ensure that you’re using, at the very least, Oracle minimum recommended values.  Should the values in your EM Repository not meet these requirements it will be flagged in this table with a red X for non-compliance.  You can of-course change these values within EM by selecting the Database target and modifying the parameters in the spfile (and optionally, the run-time values if the parameter allows dynamic changes). The last region to call out on this page before moving on is the new look Repository Scheduler Job Status region. This region is an update of a similar region seen on previous releases of the MTM pages in Cloud Control but there’s some important new functionality that’s been added that customers have requested. First-up - Restarting Repository Jobs.  As you can see from the graphic, you can now optionally select a job (by selecting the row in the UI table element) and click on the Restart Job button to take care of any jobs which have stopped or stalled for any reason.  Previously this needed to be done at the command line using EMDIAG or through a PL/SQL package invocation.  You can now take care of this directly from within the UI. Next, you’ll see that a feature has been added to allow the EM administrator to customise the run-time for some of the background jobs that run in the Repository.  We heard from some customers that ensuring these jobs don’t clash with Production backups, etc is a key requirement.  This new functionality allows you to select the pencil icon to edit the schedule time for these more resource intensive background jobs and modify the schedule to avoid clashes like this. Moving onto the next tab, let’s select the Metrics tab. The Metrics Tab There’s some big changes here, this page contains new information regions that help the Administrator understand the direct impact the in-bound metric flows are having on the EM Repository.  Many customers have provided feedback that they are in the dark about the impact of adding new targets or large numbers of new hosts or new target types into EM and the impact this has on the Repository.  This page helps the EM Administrator get to grips with this.  Let’s take a quick look at two regions on this page. First-up there’s a bubble chart showing a comprehensive view of the top resource consumers of metric data, over the last 30 days, charted as the number of rows loaded against the number of collections for the metric.  The size of the bubble indicates a relative volume.  You can see from this example above that a quick glance shows that Host metrics are the largest inbound flow into the repository when measured by number of rows.  Closely following behind this though are a large number of collections for Oracle Weblogic Server and Application Deployment.  Taken together the Host Collections is around 0.7Mb of data.  The total information collection for Weblogic Server and Application Deployments is 0.38Mb and 0.37Mb respectively. If you want to get this information breakdown on the volume of data collected simply hover over the bubble in the chart and you’ll get a floating tooltip showing the information. Clicking on any bubble in the chart takes you one level deeper into a drill-down of the Metric collection. Doing this reveals the individual metric elements for these target types and again shows a representation of the relative cost - in terms of Number of Rows, Number of Collections and Storage cost of data for each Metric type. Looking at another panel on this page we can see a different view on this data. This view shows a view of the Top N metrics (the drop down allows you to select 10, 15 or 20) and sort them by volume of data.  In the case above we can see the largest metric collection (by volume) in this case (over the last 30 days) is the information about OS Registered Software on a Host target. Taken together, these two regions provide a powerful tool for the EM Administrator to understand the potential impact of any new targets that have been discovered and promoted into management by EM12c.  It’s a great tool for identifying the cause of a sudden increase in Repository storage consumption or Redo log and Archive log generation. Using the information on this page EM Administrators can take action to mitigate any load impact by deploying monitoring templates to the targets causing most load if appropriate.   The last tab we’ll look at on this page is the Schema tab. The Schema Tab Selecting this tab brings up a window onto the SYSMAN schema with a focus on Space usage in the EM Repository.  Understanding what tablespaces are growing, at what rate, is essential information for the EM Administrator to stay on top of managing space allocations for the EM Repository so that it works as efficiently as possible and performs well for the users.  Not least because ensuring storage is managed well ensures continued availability of EM for monitoring purposes. The first region to highlight here shows the trend of space usage for the tablespaces in the EM Repository over time.  You can see the upward trend here showing that storage in the EM Repository is being consumed on an upward trend over the last few days here. This is normal as this EM being used here is brand new with Agents being added daily to bring targets into monitoring.  If your Enterprise Manager configuration has reached a steady state over a period of time where the number of new inbound targets is relatively small, the metric collection settings are fairly uniform and standardised (using Templates and Template Collections) you’re likely to see a trend of space allocation that plateau’s. The table below the trend chart shows the Top 20 Tables/Indexes sorted descending by order of space consumed.  You can switch the trend view chart and corresponding detail table by choosing a different tablespace in the EM Repository using the drop-down picker on the top right of this region. The last region to highlight on this page is the region showing information about the Purge policies in effect in the EM Repository. This information is useful to illustrate to EM Administrators the default purge policies in effect for the different categories of information available in the EM Repository.  Of course, it’s also been a long requested feature to have the ability to modify these default retention periods.  You can also do this using this screen.  As there are interdependencies between some data elements you can’t modify retention policies on a feature by feature basis.  Instead, retention policies take categories of information and bundles them together in Groups.  Retention policies are modified at the Group Level.  Understanding the impact of this really deserves a blog post all on it’s own as modifying these can have a significant impact on both the EM Repository’s storage footprint and it’s performance.  For now, we’re just highlighting the features visibility on these new pages. As a user of EM12c we hope the new features you see here address some of the feedback that’s been given on these pages over the past few releases.  We’ll look out for any comments or feedback you have on these pages ! 

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  • When creating an bitmap image from scratch in VB.Net, the quality stinks?

    - by ajl
    The Vb.Net application creates a bitmap from scratch and either converts to a tiff or sends it to a printer. In both cases, the quality of the image (in this case the font) is not good at all. The sample code listed below creates the graphics object that I use to write to the image. Dim gr2 As Graphics = Graphics.FromImage(New Bitmap(800, 1000), Imaging.PixelFormat.Format32bppPArgb))

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  • PL/SQL pre-compile and Code Quality checks in an automatted build environment?

    - by Lars Corneliussen
    We build software using Hudson and Maven. We have C#, java and last, but not least PL/SQL sources (sprocs, packages, DDL, crud) For C# and Java we do unit tests and code analysis, but we don't really know the health of our PL/SQL sources before we actually publish them to the target database. Requirements There are a couple of things we wan't to test in the following priority: Are the sources valid, hence "compilable"? For packages, with respect to a certain database, would they compile? Code Quality: Do we have code flaws like duplicates, too complex methods or other violations to a defined set of rules? Also, the tool must run head-less (commandline, ant, ...) we wan't to do analysis on a partial code base (changed sources only) Tools We did a little research and found the following tools that could potencially help: Cast Application Intelligence Platform (AIP): Seems to be a server that grasps information about "anything". Couldn't find a console version that would export in readable format. Toad for Oracle: The Professional version is said to include something called Xpert validates a set of rules against a code base. Sonar + PL/SQL-Plugin: Uses Toad for Oracle to display code-health the sonar-way. This is for browsing the current state of the code base. Semantic Designs DMSToolkit: Quite general analysis of source code base. Commandline available? Semantic Designs Clones Detector: Detects clones. But also via command line? Fortify Source Code Analyzer: Seems to be focussed on security issues. But maybe it is extensible? more... So far, Toad for Oracle together with Sonar seems to be an elegant solution. But may be we are missing something here? Any ideas? Other products? Experiences? Related Questions on SO: http://stackoverflow.com/questions/531430/any-static-code-analysis-tools-for-stored-procedures http://stackoverflow.com/questions/839707/any-code-quality-tool-for-pl-sql http://stackoverflow.com/questions/956104/is-there-a-static-analysis-tool-for-python-ruby-sql-cobol-perl-and-pl-sql

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  • Django-imagekit: how to reduce image quality with a preprocessor_spec ?

    - by pierre-guillaume-degans
    Hi, please excuse me for my ugly english :p I've created this simple model class, with a Preprocessor to reduce my photos'quality (the photos'extension is .JPG): from django.db import models from imagekit.models import ImageModel from imagekit.specs import ImageSpec from imagekit import processors class Preprocessor(ImageSpec): quality = 50 processors = [processors.Format] class Picture(ImageModel): image = models.ImageField(upload_to='pictures') class IKOptions: preprocessor_spec = Preprocessor The problem : pictures'quality are not reduced. :( Any idea to fix it ? Thank you very much ;)

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  • Build One Way Links With Article Marketing

    Lots of web developers write web content as a strategy to build one way links with article marketing. In terms of link quality, one way links are the most valuable of all. They do not pose any control difficulties, they are built on quality, they do not require reciprocity and they boost up quality traffic. The possibility to build one way links with article marketing keeps lots of web developers focused and highly professional in terms of content quality.

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  • What would you use to keep track of all the random information about your LAN/Enviroment?

    - by agnul
    Say you work in your average anarchy... no appointed IT guy, no Office-Manager whatsoever, just developers working in free-for-all mode and a couple of non technical people around for admin (non IT) stuff. What would you use to keep track of Hardware / Software inventory Backups of OS images, Drivers, and all that LAN configuration information Passwords for all the systems Currently I'm thinking of having some sort of wiki + web server on our only ''server-class'' machine, but then I fear I'd be the only one who would go through the hassle of adding information in the wiki... So, have you been through that? What would you suggest?

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  • How setup federated SQL data to display limited information to a Web server in the DMZ?

    - by Pcav
    I have a SQL server behind a firewall. I need to push some limited SQL 2005 information to a Web Server in the DMZ so that I do not have to let database queries come all the way into the database server on our internal network. I want to push a small amount of dynamic data to a Web server in the DMZ and lock it down so that our hosted website does not need to come into the internal network for information; I want to put a server in the DMZ that will be the only connection allowed to the SQL database. This DMZ server will be the only server that can have any sort of connection to the back-end database so the hosting provider just pull the data from our server in the DMZ...

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  • WebCenter Customer Spotlight: Indecopi

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryIndecopi Optimizes Patent Approval Management and Accelerates Customer Service Times by 40% Indecopi is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. The business challenge was to unify the agency’s technology infrastructure to create a business process management strategy, consolidate the organization’s Web platform and improve and automate information services for citizens and businesses, and streamline patent procedures by digitizing documentation. Indecopi optimized patent information services , organized information, provided around-the-clock online access to users, and developed a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Indecopi achieved impressive business result by reducing use of paper files by 50%, accelerating transaction approvals,  reduce nonvalue-added activities by 85% and  accelerated customer service times by 40%. Company OverviewPeru’s Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (Indecopi), the National Institute for the Defense of Competition and Protection of Intellectual Property, is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks. Business ChallengesIndecopi's challenge was to unify the agency’s technology infrastructure to create a business process management strategy, starting with the Directorate of Inventions and New Technologies (DIN), consolidate the organization’s Web platform to meet new demands for software and process development, such as for patent applications, and improve and automate information services for citizens and businesses and streamline patent procedures by digitizing documentation. Solution DeployedIndecopi optimized patent information services with Oracle Business Process Management, automating processes to deliver expedient searches, and to create new services, such as alerts to users. They organized information and provided around-the-clock online access to users with Oracle WebCenter Content. In addition they used Oracle WebLogic Server to develop a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface. Business Results Indecopi achieved impressive business results Reduced use of paper files by 50% Accelerated transaction approvals  reduce nonvalue-added activities, such as manual document copying to obtain patents, by 85% Accelerated customer service times by 40% by optimizing procedures, such as searches and online information related to granting patents “Oracle Business Process Manager has been a paradigm shift in process management. By digitalizing and automating our patents information services, we can now manage everything in the simplest way possible, expanding our options for the creation of new services.” Sergio Rodríguez, Assistant Director, Inventions and New Technologies Directorate, Instituto Nacional de Defensa de la Competencia y la Propiedad Intelectual Additional Information Indecopi Customer Snapshot Oracle WebCenter Content

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