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• EXC_BAD_ACCESS and KERN_INVALID_ADDRESS after intiating a print sequence.

  - by Edward M. Bergmann

  MAC G4/1.5GHz/2GB/1TB+ OS10.4.11 Start up Volume has been erased/complete reinstall with updated software. Current problem only occurs when printing to an Epson Artisan 800 [USB as well as Ethernet connected] when using Macromedia FreeHand 10.0.1.67. All other apps/printers work fine. Memory has been removed/swapped/reinstalled several times, CPU was changed from 1.5GB to 1.3GB. Page(s) will print, but application quits within a second or two after selecting "print." Apple has never replied, Epson hasn't a clue, and I am befuddled!! Perhaps there is GURU out their who and see a bigger-better picture and understands how to interpret all of this stuff. If so, it would be a terrific pleasure to get a handle on how to cure this problem or get some A M M U N I T I O N to fire in the right direction. I thank you in advance. FreeHand 10 MAC OS10.4.11 unexpectedly quits after invoking a print command, the result: Date/Time: 2010-04-20 14:23:18.371 -0700 OS Version: 10.4.11 (Build 8S165) Report Version: 4 Command: FreeHand 10 Path: /Applications/Macromedia FreeHand 10.0.1.67/FreeHand 10 Parent: WindowServer [1060] Version: 10.0.1.67 (10.0.1.67, Copyright © 1988-2002 Macromedia Inc. and its licensors. All rights reserved.) PID: 1217 Thread: 0 Exception: EXC_BAD_ACCESS (0x0001) Codes: KERN_INVALID_ADDRESS (0x0001) at 0x07d7e000 Thread 0 Crashed: 0 <<00000000>> 0xffff8a60 __memcpy + 704 (cpu_capabilities.h:189) 1 FreeHand X 0x011d2994 0x1008000 + 1878420 2 FreeHand X 0x01081da4 0x1008000 + 499108 3 FreeHand X 0x010f5474 0x1008000 + 971892 4 FreeHand X 0x010d0278 0x1008000 + 819832 5 FreeHand X 0x010fa808 0x1008000 + 993288 6 FreeHand X 0x01113608 0x1008000 + 1095176 7 FreeHand X 0x01113748 0x1008000 + 1095496 8 FreeHand X 0x01099ebc 0x1008000 + 597692 9 FreeHand X 0x010fa358 0x1008000 + 992088 10 FreeHand X 0x010fa170 0x1008000 + 991600 11 FreeHand X 0x010f9830 0x1008000 + 989232 12 FreeHand X 0x01098678 0x1008000 + 591480 13 FreeHand X 0x010f7a5c 0x1008000 + 981596 Thread 1: 0 libSystem.B.dylib 0x90005dec syscall + 12 1 com.apple.OpenTransport 0x9ad015a0 BSD_waitevent + 44 2 com.apple.OpenTransport 0x9ad06360 CarbonSelectThreadFunc + 176 3 libSystem.B.dylib 0x9002b908 _pthread_body + 96 Thread 2: 0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8 1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480 2 com.apple.OpenTransport 0x9ad01e94 CarbonOperationThreadFunc + 80 3 libSystem.B.dylib 0x9002b908 _pthread_body + 96 Thread 3: 0 libSystem.B.dylib 0x9002bfc8 semaphore_wait_signal_trap + 8 1 libSystem.B.dylib 0x90030aac pthread_cond_wait + 480 2 com.apple.OpenTransport 0x9ad11df0 CarbonInetOperThreadFunc + 80 3 libSystem.B.dylib 0x9002b908 _pthread_body + 96 Thread 4: 0 libSystem.B.dylib 0x90053f88 semaphore_timedwait_signal_trap + 8 1 libSystem.B.dylib 0x900707e8 pthread_cond_timedwait_relative_np + 556 2 ...ple.CoreServices.CarbonCore 0x90bf9330 TSWaitOnSemaphoreCommon + 176 3 ...ple.CoreServices.CarbonCore 0x90c012d0 TimerThread + 60 4 libSystem.B.dylib 0x9002b908 _pthread_body + 96 Thread 5: 0 libSystem.B.dylib 0x9001f48c select + 12 1 com.apple.CoreFoundation 0x907f1240 __CFSocketManager + 472 2 libSystem.B.dylib 0x9002b908 _pthread_body + 96 Thread 6: 0 libSystem.B.dylib 0x9002188c access + 12 1 ...e.print.framework.PrintCore 0x9169a620 CreateProxyURL(__CFURL const*) + 192 2 ...e.print.framework.PrintCore 0x9169a4f8 CreateOriginalPrinterProxyURL() + 80 3 ...e.print.framework.PrintCore 0x9169a034 CheckPrinterProxyVersion(OpaquePMPrinter*, __CFURL const*) + 192 4 ...e.print.framework.PrintCore 0x91699d94 PJCPrinterProxyCreateURL + 932 5 ...e.print.framework.PrintCore 0x916997bc PJCLaunchPrinterProxy(OpaquePMPrinter*, PMLaunchPCReason) + 32 6 ...e.print.framework.PrintCore 0x91699730 PJCLaunchPrinterProxyThread(void*) + 136 7 libSystem.B.dylib 0x9002b908 _pthread_body + 96 Thread 0 crashed with PPC Thread State 64: srr0: 0x00000000ffff8a60 srr1: 0x000000000200f030 vrsave: 0x00000000ff000000 cr: 0x24002244 xer: 0x0000000020000002 lr: 0x00000000011d2994 ctr: 0x00000000000003f6 r0: 0x0000000000000000 r1: 0x00000000bfffea60 r2: 0x0000000000000000 r3: 0x00000000083bb000 r4: 0x00000000083c0040 r5: 0x0000000000014d84 r6: 0x0000000000000010 r7: 0x0000000000000020 r8: 0x0000000000000030 r9: 0x0000000000000000 r10: 0x0000000000000060 r11: 0x0000000000000080 r12: 0x0000000007d7e000 r13: 0x0000000000000000 r14: 0x00000000005cbd26 r15: 0x0000000000000001 r16: 0x00000000017b03a0 r17: 0x0000000000000000 r18: 0x000000000068fa80 r19: 0x0000000000000001 r20: 0x0000000006c639c4 r21: 0x00000000006900f8 r22: 0x0000000006e09480 r23: 0x0000000006e0a250 r24: 0x0000000000000002 r25: 0x0000000000000000 r26: 0x00000000bfffed2c r27: 0x0000000006e05ce0 r28: 0x0000000000014d84 r29: 0x0000000000000000 r30: 0x0000000000014d84 r31: 0x00000000083bb000 Binary Images Description: 0x1000 - 0x2fff LaunchCFMApp /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp 0x27f000 - 0x2ce3c7 CarbonLibpwpc PEF binary: CarbonLibpwpc 0x2ce3d0 - 0x2e66bd Apple;Carbon;Multimedia PEF binary: Apple;Carbon;Multimedia 0x2e7c00 - 0x2e998b Apple;Carbon;Networking PEF binary: Apple;Carbon;Networking 0x31ab10 - 0x31abb3 CFMPriv_QuickTime PEF binary: CFMPriv_QuickTime 0x31ac20 - 0x31ac97 CFMPriv_System PEF binary: CFMPriv_System 0x31af30 - 0x31b000 CFMPriv_CarbonSound PEF binary: CFMPriv_CarbonSound 0x31b080 - 0x31b153 CFMPriv_CommonPanels PEF binary: CFMPriv_CommonPanels 0x31b230 - 0x31b2eb CFMPriv_Help PEF binary: CFMPriv_Help 0x31b2f0 - 0x31b3ba CFMPriv_HIToolbox PEF binary: CFMPriv_HIToolbox 0x31b440 - 0x31b516 CFMPriv_HTMLRendering PEF binary: CFMPriv_HTMLRendering 0x31b550 - 0x31b602 CFMPriv_CoreFoundation PEF binary: CFMPriv_CoreFoundation 0x31b7f0 - 0x31b8a5 CFMPriv_DVComponentGlue PEF binary: CFMPriv_DVComponentGlue 0x31f760 - 0x31f833 CFMPriv_ImageCapture PEF binary: CFMPriv_ImageCapture 0x31f8c0 - 0x31f9a5 CFMPriv_NavigationServices PEF binary: CFMPriv_NavigationServices 0x31fa20 - 0x31faf6 CFMPriv_OpenScripting?MacBLib PEF binary: CFMPriv_OpenScripting?MacBLib 0x31fbd0 - 0x31fc8e CFMPriv_Print PEF binary: CFMPriv_Print 0x31fcb0 - 0x31fd7d CFMPriv_SecurityHI PEF binary: CFMPriv_SecurityHI 0x31fe00 - 0x31fee2 CFMPriv_SpeechRecognition PEF binary: CFMPriv_SpeechRecognition 0x31ff60 - 0x320033 CFMPriv_CarbonCore PEF binary: CFMPriv_CarbonCore 0x3200b0 - 0x320183 CFMPriv_OSServices PEF binary: CFMPriv_OSServices 0x320260 - 0x320322 CFMPriv_AE PEF binary: CFMPriv_AE 0x320330 - 0x3203f5 CFMPriv_ATS PEF binary: CFMPriv_ATS 0x320470 - 0x320547 CFMPriv_ColorSync PEF binary: CFMPriv_ColorSync 0x3205d0 - 0x3206b3 CFMPriv_FindByContent PEF binary: CFMPriv_FindByContent 0x320730 - 0x32080a CFMPriv_HIServices PEF binary: CFMPriv_HIServices 0x320880 - 0x320960 CFMPriv_LangAnalysis PEF binary: CFMPriv_LangAnalysis 0x3209f0 - 0x320ad6 CFMPriv_LaunchServices PEF binary: CFMPriv_LaunchServices 0x320bb0 - 0x320c87 CFMPriv_PrintCore PEF binary: CFMPriv_PrintCore 0x320c90 - 0x320d52 CFMPriv_QD PEF binary: CFMPriv_QD 0x320e50 - 0x320f39 CFMPriv_SpeechSynthesis PEF binary: CFMPriv_SpeechSynthesis 0x405000 - 0x497f7a PowerPlant Shared Library PEF binary: PowerPlant Shared Library 0x498000 - 0x4f0012 Player PEF binary: Player 0x4f1000 - 0x54a4c0 KodakCMSC PEF binary: KodakCMSC 0x6bd000 - 0x6eca10 <Unknown disk fragment> PEF binary: <Unknown disk fragment> 0x7fc000 - 0x7fdb8b xRes Palette Importc PEF binary: xRes Palette Importc 0x1008000 - 0x17770a5 FreeHand X PEF binary: FreeHand X 0x17770b0 - 0x17a6fe7 MW_MSL.Carbon.Shlb PEF binary: MW_MSL.Carbon.Shlb 0x17fb000 - 0x17fff03 Smudge PEF binary: Smudge 0x5ce6000 - 0x5cecebe PICT Import Export68 PEF binary: PICT Import Export68 0x5ced000 - 0x5d24267 PNG Import Exportr68 PEF binary: PNG Import Exportr68 0x5d25000 - 0x5d30dde Release To Layerswpc PEF binary: Release To Layerswpc 0x5d31000 - 0x5d37fd2 Roughen PEF binary: Roughen 0x5d38000 - 0x5d459ae Shadow PEF binary: Shadow 0x5d46000 - 0x5d4b0de Spiral PEF binary: Spiral 0x5d4c000 - 0x5d57f07 Targa Import Export8 PEF binary: Targa Import Export8 0x5d58000 - 0x5d8d959 TIFF Import Export68 PEF binary: TIFF Import Export68 0x5d93000 - 0x5da0f65 Color Utilities PEF binary: Color Utilities 0x5f62000 - 0x5f6e795 Mirror PEF binary: Mirror 0x5f6f000 - 0x5fbd656 HTML Export PEF binary: HTML Export 0x5fc8000 - 0x5fd442f Graphic Hose PEF binary: Graphic Hose 0x5fd5000 - 0x5fe4b5a BMP Import Exportr68 PEF binary: BMP Import Exportr68 0x5fe5000 - 0x60342d6 PDF Export PEF binary: PDF Export 0x6041000 - 0x6042f44 Fractalizej@ PEF binary: Fractalizej@ 0x6043000 - 0x6075214 Chart Tool™ PEF binary: Chart Tool™ 0x6076000 - 0x607d46d Bend PEF binary: Bend 0x607e000 - 0x60cda7b PDF Import PEF binary: PDF Import 0x60dc000 - 0x60e38f2 Photoshop ImportChartCursor PEF binary: Photoshop ImportChartCursor 0x60e4000 - 0x60eb9b1 3D Rotationp PEF binary: 3D Rotationp 0x60ec000 - 0x611b458 JPEG Import ExportANEL PEF binary: JPEG Import ExportANEL 0x611c000 - 0x613d89f GIF Import Export PEF binary: GIF Import Export 0x613e000 - 0x616d7f7 Flash Export PEF binary: Flash Export 0x616e000 - 0x6175d75 Fisheye Lens PEF binary: Fisheye Lens 0x6176000 - 0x6182343 IPTC File Info PEF binary: IPTC File Info 0x6184000 - 0x6193790 PEF binary: 0x6194000 - 0x61965e5 Photoshop Palette Import PEF binary: Photoshop Palette Import 0x6197000 - 0x619c5a4 Add PointsZ PEF binary: Add PointsZ 0x619d000 - 0x61ad92b Emboss PEF binary: Emboss 0x61ae000 - 0x61be6e1 AppleScript™ Xtrawpc PEF binary: AppleScript™ Xtrawpc 0x61bf000 - 0x61d16de Navigation PEF binary: Navigation 0x61d2000 - 0x61ff94e CorelDRAW 7-8 Import PEF binary: CorelDRAW 7-8 Import 0x620a000 - 0x620d7f1 Trap PEF binary: Trap 0x620e000 - 0x62149d4 Import RGB Color Table PEF binary: Import RGB Color Table 0x6215000 - 0x6217dfe Arc PEF binary: Arc 0x6218000 - 0x62211e3 Delete Empty Text Blocks PEF binary: Delete Empty Text Blocks 0x6222000 - 0x624c8da MIX Services PEF binary: MIX Services 0x7d0b000 - 0x7d37fff com.apple.print.framework.Print.Private 4.6 (163.10) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/Current/Plugins/PrintCocoaUI.bundle/Contents/MacOS/PrintCocoaUI 0x7dbf000 - 0x7ddffff com.apple.print.PrintingCocoaPDEs 4.6 (163.10) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Plugins/PrintingCocoaPDEs.bundle/Contents/MacOS/PrintingCocoaPDEs 0x7f05000 - 0x7f39fff com.epson.ijprinter.pde.PrintSetting.EP0827MSA 6.36 /Library/Printers/EPSON/InkjetPrinter/PrintingModule/EP0827MSA_Core.plugin/Contents/PDEs/PrintSetting.plugin/Contents/MacOS/PrintSetting 0x7f49000 - 0x8044fff com.epson.ijprinter.IJPFoundation 6.54 /Library/Printers/EPSON/InkjetPrinter/Libraries/IJPFoundation.framework/Versions/A/IJPFoundation 0x809a000 - 0x80cdfff com.epson.ijprinter.pde.ColorManagement.EP0827MSA 6.36 /Library/Printers/EPSON/InkjetPrinter/PrintingModule/EP0827MSA_Core.plugin/Contents/PDEs/ColorManagement.plugin/Contents/MacOS/ColorManagement 0x80dd000 - 0x8110fff com.epson.ijprinter.pde.ExpandMargin.EP0827MSA 6.36 /Library/Printers/EPSON/InkjetPrinter/PrintingModule/EP0827MSA_Core.plugin/Contents/PDEs/ExpandMargin.plugin/Contents/MacOS/ExpandMargin 0x8120000 - 0x8153fff com.epson.ijprinter.pde.ExtensionSetting.EP0827MSA 6.36 /Library/Printers/EPSON/InkjetPrinter/PrintingModule/EP0827MSA_Core.plugin/Contents/PDEs/ExtensionSetting.plugin/Contents/MacOS/ExtensionSetting 0x8163000 - 0x8196fff com.epson.ijprinter.pde.DoubleSidePrint.EP0827MSA 6.36 /Library/Printers/EPSON/InkjetPrinter/PrintingModule/EP0827MSA_Core.plugin/Contents/PDEs/DoubleSidePrint.plugin/Contents/MacOS/DoubleSidePrint 0x81a6000 - 0x81bffff com.apple.print.PrintingTiogaPDEs 4.6 (163.10) /System/Library/Frameworks/Carbon.framework/Frameworks/Print.framework/Versions/A/Plugins/PrintingTiogaPDEs.bundle/Contents/MacOS/PrintingTiogaPDEs 0x838f000 - 0x8397fff com.apple.print.converter.plugin 4.5 (163.8) /System/Library/Printers/CVs/Converter.plugin/Contents/MacOS/Converter 0x78e00000 - 0x78e07fff libLW8Utils.dylib /System/Library/Printers/Libraries/libLW8Utils.dylib 0x79200000 - 0x7923ffff libLW8Converter.dylib /System/Library/Printers/Libraries/libLW8Converter.dylib 0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld 0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib 0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib 0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText 0x90293000 - 0x90344fff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.85 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics 0x907bb000 - 0x90895fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x908de000 - 0x908defff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x908e0000 - 0x909e2fff libicucore.A.dylib /usr/lib/libicucore.A.dylib 0x90a3c000 - 0x90ac0fff libobjc.A.dylib /usr/lib/libobjc.A.dylib 0x90aea000 - 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0x91536fff com.apple.AE 312.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE 0x91551000 - 0x91623fff com.apple.ColorSync 4.4.13 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync 0x91676000 - 0x91707fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x9174e000 - 0x91805fff com.apple.QD 3.10.28 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD 0x91842000 - 0x918a0fff com.apple.HIServices 1.5.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x918cf000 - 0x918f0fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x91904000 - 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0x92af5fff libiconv.2.dylib /usr/lib/libiconv.2.dylib 0x92af8000 - 0x92b80fff com.apple.DesktopServices 1.3.7 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv 0x92bc1000 - 0x92df4fff com.apple.Foundation 6.4.12 (567.42) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x92f27000 - 0x92f45fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x92f50000 - 0x92faafff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib 0x92fc8000 - 0x92fc8fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x92fca000 - 0x92fdefff com.apple.ImageCapture 3.0 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture 0x92ff6000 - 0x93006fff com.apple.speech.recognition.framework 3.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition 0x93012000 - 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0x9327dfff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound 0x9328f000 - 0x9329cfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x932a5000 - 0x935b3fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x93703000 - 0x9370ffff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL 0x93714000 - 0x93734fff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService 0x93787000 - 0x93787fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x93789000 - 0x93dbcfff com.apple.AppKit 6.4.10 (824.48) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit 0x94149000 - 0x941bbfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData 0x941f4000 - 0x942b9fff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x9430c000 - 0x9430cfff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x9430e000 - 0x944cefff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore 0x94518000 - 0x94555fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib 0x9455d000 - 0x945adfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib 0x945b6000 - 0x945cffff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo 0x9477d000 - 0x9478cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib 0x94794000 - 0x947a1fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 0x947a7000 - 0x947c6fff libPDFRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib 0x947e7000 - 0x94800fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib 0x94807000 - 0x94b3afff com.apple.QuickTime 7.6.4 (1327.73) /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime 0x94c22000 - 0x94c93fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib 0x94e09000 - 0x94f39fff com.apple.AddressBook.framework 4.0.6 (490) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook 0x94fcc000 - 0x94fdbfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers 0x94fe3000 - 0x95010fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP 0x95017000 - 0x95027fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib 0x9502b000 - 0x9505afff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib 0x9506a000 - 0x95087fff libresolv.9.dylib /usr/lib/libresolv.9.dylib 0x9acff000 - 0x9ad1dfff com.apple.OpenTransport 2.0 /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport 0x9ad98000 - 0x9ad99fff com.apple.iokit.dvcomponentglue 1.7.9 /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue 0x9b1db000 - 0x9b1f2fff libCFilter.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCFilter.A.dylib 0x9c69b000 - 0x9c6bdfff libmx.A.dylib /usr/lib/libmx.A.dylib 0xeab00000 - 0xeab25fff libConverter.dylib /System/Library/Printers/Libraries/libConverter.dylib Model: PowerMac3,1, BootROM 4.2.8f1, 1 processors, PowerPC G4 (3.3), 1.3 GHz, 2 GB Graphics: ATI Radeon 7500, ATY,RV200, AGP, 32 MB Memory Module: DIMM0/J21, 512 MB, SDRAM, PC133-333 Memory Module: DIMM1/J22, 512 MB, SDRAM, PC133-333 Memory Module: DIMM2/J23, 512 MB, SDRAM, PC133-333 Memory Module: DIMM3/J24, 512 MB, SDRAM, PC133-333 Modem: Spring, UCJ, V.90, 3.0F, APPLE VERSION 0001, 4/7/1999 Network Service: Built-in Ethernet, Ethernet, en0 PCI Card: SeriTek/1V2E2 v.5.1.3,11/22/05, 23:47:18, ata, SLOT-B PCI Card: pci-bridge, pci, SLOT-C PCI Card: firewire, ieee1394, 2x8 PCI Card: usb, usb, 2x9 PCI Card: usb, usb, 2x9 PCI Card: pcie55,2928, 2x9 PCI Card: ATTO,ExpressPCIPro, scsi, SLOT-D Parallel ATA Device: MATSHITADVD-ROM SR-8585 Parallel ATA Device: IOMEGA ZIP 100 ATAPI USB Device: Hub, Up to 12 Mb/sec, 500 mA USB Device: Hub, Up to 12 Mb/sec, 500 mA USB Device: USB2.0 Hub, Up to 12 Mb/sec, 500 mA USB Device: iMic USB audio system, Griffin Technology, Inc, Up to 12 Mb/sec, 500 mA USB Device: USB Storage Device, Generic, Up to 12 Mb/sec, 500 mA USB Device: USB2.0 MFP, EPSON, Up to 12 Mb/sec, 500 mA USB Device: DYMO LabelWriter Twin Turbo, DYMO, Up to 12 Mb/sec, 500 mA USB Device: USB 2.0 CD + HDD, DMI, Up to 12 Mb/sec, 500 mA USB Device: USB2.0 Hub, Up to 12 Mb/sec, 500 mA USB Device: USB2.0 Hub, Up to 12 Mb/sec, 500 mA USB Device: iMate, USB To ADB Adaptor, Griffin Technology, Inc., Up to 1.5 Mb/sec, 500 mA USB Device: Hub in Apple Pro Keyboard, Alps Electric, Up to 12 Mb/sec, 500 mA USB Device: Griffin PowerMate, Griffin Technology, Inc., Up to 1.5 Mb/sec, 100 mA

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• SOA PARTNER COMMUNITY NEWSLETTER JULY 2012

  - by mseika

  SOA PARTNER COMMUNITY NEWSLETTER JULY 2012 Dear SOA partner community member To provide our community members the best of our knowledge, we want your feedback on our SOA Partner community. Thus we are organizing SOA Partner Community Survey 2012. We request you to participate in the survey and give your valuable feedback on various areas of marketing, sales and education. To continue our successful BPM Suite, Oracle is launching together with you Process Accelerators initiative. It’s your opportunity to co-develop and market predefined processes. Oracle Fusion Applications Design Patterns are a great tool to develop your SOA or BPM solution or process accelerators. To promote your SOA & BPM Specialization we continue to offer several benefits. This month we would like to highlight our Specialization Plaques - make sure you request one for your office! Our Fusion Middleware Summer Camps are booked out, if could not get a seat you can attend the SOA & BPM track @ Virtual Developer Day: Oracle Fusion Development Oracle demo systems offer´s two new demos: Business Driven Development based on BPM Suite & SOA Lifecycle Management. Jürgen KressOracle SOA & BPM Partner Adoption EMEA NEW CONTENT Community SurveyProcess Accelerators KitPlaques SOA & BPM SpecializedSOA & BPM at Virtual Developer Day News from our Partners & CommunityOverview of SOA Diagnostics in 11.1.1.6 Business driven development(BDD) demo now available! SOA Lifecycle Management Oracle Fusion applications design patterns Updated material by Oracle Connect and Network SOA Blogs SOA on Facebook SOA on LinkedIn SOA on Twitter Mix SOA Forum COMMUNITY SURVEY Like every year we would like to get your feedback in our SOA Partner Community Survey 2012. Make sure that You attend to further develop our community and support our planning! It is key for us to get your feedback to prepare for the next fiscal year. Back to top PROCESS ACCELERATORS KIT Oracle is very interested to co-develop and market with you, our partners, pre-defined processes for BPM Suite.I am very happy to announce a new program called “Oracle BPM Partner Solution Catalog”. This program will provide a one-stop shop for our customers looking for Oracle BPM partner solutions available in the market today.The Oracle BPM Solution Catalog will be hosted on our very popular Oracle Technology Network (OTN). To give you an idea of the scale of customer visibility, OTN today receives over 1Million hits per day from our business and developer community. We would like to invite you to list your Oracle BPM 11g solutions available today.In order to participate in this program, you need to do the following: Fill in the attached slide templates - #3 and #4 for each Oracle BPM 11g solution you would like to list on OTN.Please add links to whitepapers , videos, references to the specific solution in the template slide. We recommend that you create a landing page on your website for these linked artifacts and just point to the same from within the PowerPoint template. This will give you the flexibility to update the information as frequently as needed. If you have the particular solution in production or a reference available, please list them as well. Send the PowerPoint template slides (1 set of slides for each Oracle BPM solution) to [email protected]. In addition to having the opportunity to list your solutions on OTN for Oracle customers, you will have the chance to advertise your new wins/implementations/solutions in an Oracle Sponsored PM Webinar held every quarter. This program is targeted to go live by the end of summer 2012. At this point, we are targeting a soft launch in July end 2012 so send on your BPM solutions information as soon as possible. We would love to have your solution(s) listed in the “Oracle BPM Partner Solution Catalog” at the time of the launch. This will be a live repository so you can keep adding more solutions as they become available. If you have any questions, please feel free to contact us [email protected], Product Strategy Director, Oracle BPM , Phone +1 650.506.5486.Thank you and look forward to hearing from you. Oracle BPM team Process Accelerators Overview.pdf ProcessAcceleratorsDataSheet.pdf Demos draUPK.zip & trmUPK.zip BPM Solution repository slides.ppt Additional BPM material BPM Process Development Lifecycle Document that describes recommended approach to collaborative process modeling across business and IT tools ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization) by Andrejus Baranovskis BPMN process editor problems in 11.1.1.6 by Mark Nelson BPM – Disable DBMS job to refresh B2B Materialized View by Mark Nelson For the complete kit please visit the BPM folder at our SOA Community Workspace (SOA Community membership required). For the complete presentation please visit our SOA Community Workspace (SOA Community membership required). Information is Oracle and Partner confidential! Back to top PLAQUES SOA & BPM SPECIALIZED We continue to offer you a nice SOA & BPM Specialization plaque with your logo to proof your success. If you are a SOA or BPM Specialized partner and would like to request the plaque please send Brigitte an e-mail with the following information: Partner Name Partner logo (preferred eps file) Partner Status gold or platinum Your shipping address Your Specialization: SOA or BPM We recommend to mount the plaque at your office reception in addition you can use the SOA Specialization logos at your website download Logo: Gold & Platinum or the BPM logos Gold & Platinum Back to top SOA & BPM AT VIRTUAL DEVELOPER DAY Register now for this FREE hands-on online workshop Get up to date and learn everything you wanted to know about Oracle ADF & Fusion Development plus live Q&A chats with Oracle technical staffOracle Application Development Framework (ADF) is the standards based, strategic framework for Oracle Fusion Applications and Oracle Fusion Middleware. Oracle ADF’s integration with the Oracle SOA Suite, Oracle WebCenter and Oracle BI creates a complete productive development platform for your custom applications.Join us at this FREE virtual event and learn the latest in Fusion Development including: Is Oracle ADF development faster and simpler than Forms, Apex or .Net? Mobile Application Development with ADF Mobile Oracle ADF development with Eclipse Oracle WebCenter Portal and ADF Development Application Lifecycle Management with ADF Building Process Centric Applications with ADF and BPM Oracle Business Intelligence and ADF Integration Live Q&A chats with Oracle technical staff Developer lead, manager or architect - this event has something for everyone. Don’t miss this opportunity.Tuesday, July 10, 2012. 9:00 a.m. PT -1:00 p.m. PT 11:00 a.m. CT - 3:00 p.m. CT 12:00 p.m. ET - 4:00 p.m. ET 1:00 p.m. BRT - 5:00 p.m. BRT Register online now! for this FREE event. Agenda: 09:00 am Opening 09:30 am Keynote: Oracle Fusion Development Track1Introduction to Fusion Development Track2What's New in Fusion Development Track3Fusion Development in the Enterprise 10:00 am Is Oracle ADF Development Faster and Simpler than Oracle Forms, APEX or .Net? Mobile Application Development with ADF Mobile Oracle WebCenter Portal and ADF Development 11:00 am Rich Web UI made simple - an ADF Faces Overview Oracle Enterprise Pack for Eclipse - ADF Development Building Process Centric Applications with ADF and BPM 12:00 noon Next Generation Controller for JSF Application Lifecycle Management for ADF Oracle Business Intelligence and ADF Integration *Hands On Lab – WebCenter and ADF Lab w/ JDeveloper - Lab materials will be provided ahead of the event to give you ample time to work through the lab and increase the productivity of the live chat sessions the day of the event. Sessions abstractsRegister online now! for this FREE event Read more on Community Events and post your comment here. Back to top NEWS FROM OUR PARTNERS AND COMMUNITY Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity JDeveloper & ADF?Troubleshooting BPMN process editor problems in 11.1.1.6http://dlvr.it/1p0FfS SOA Community?SOA & BPM @ Virtual Developer Day: Oracle Fusion Development - July 10th 2012https://soacommunity.wordpress.com/2012/07/02/soa-bpm-virtual-developer-day- oracle-fusion-developmentjuly-10th-2012/#soacommunity #soa #bom #education orclateamsoa ?A-Team Blog #ateam: BAM design pointers - In working recently with a large Oracle customer on SOA and BAM, I discove.http://ow.ly/1kYqES SOA CommunitySOA Community Newsletter June 2012http://wp.me/p10C8u-qw SOA CommunityBPMN process editor problems in 11.1.1.6 by Mark Nelsonhttp://redstack.wordpress.com/2012/06/27/ bpmn-process-editor-problems-in-11-1-1-6 #soacommunity #bpm OTNArchBeat ?SOA Learning Library: free short, topic-focused training on Oracle SOA & BPM products | @SOACommunity http://pub.vitrue.com/NE1G Andrejus Baranovskis ?ADF 11g PS5 Application with Customized BPM Worklist Task Flow (MDS Seeded Customization)http://fb.me/1coX4r1X1 SOA CommunitySOA Learning Library provides a comprehensive curriculum for the SOA and BPM product suites https://soacommunity.wordpress.com/2012/06/27/soa-learning-library #soacommunity #soa #bpm OTNArchBeat ?A Universal JMX Client for Weblogic - Part 1: Monitoring BPEL Thread Pools in SOA 11g | Stefan Koserhttp://pub.vitrue.com/mQVZ OTNArchBeat ?BPM - Disable DBMS job to refresh B2B Materialized View | Mark Nelson http://pub.vitrue.com/3PR0Oracle SOA ?Learn how Choice Hotels Implements Innovative Google Maps Solution with #OracleSOA http://bit.ly/MTwIJ3 SOA Communitytop Tweets SOA Partner Community - June 2012 Send your tweets @soacommunity #soacommunity https://soacommunity.wordpress.com/2012/06/25/top-tweets-soa-partner-community-june-2012 Torsten Winterberg#OPITZ is pushing Oracle commitment to the next level: New Specializations done: ADF, BPM, WLS, Exadatahttp://bit.ly/KX1WVS ServiceTechSymposium ?Only 8 more days left until Super Early Bird Registration Discount expires! http://www.servicetechsymposium.com OracleBlogsSOA Management in 3 minutes - Video explainerhttp://ow.ly/1kN5pn SOA Community ?SOA, Cloud & Service Technology Symposium 2012 London - Enter Promo Code: Djmxz370https://soacommunity.wordpress.com/2012/06/22/soa-cloud-service-technology-symposium-2012-london #soasymposium #soacommunity #soa Heidi BuelowGreat course! w David Read RT @soacommunity: product management ADF for BPM training 5 seats left https://soacommunity.wordpress.com/2012/06/12/fusion-middleware-summer-campsadvanced-partner-trainings/ #bpm #soacommunity SOA Community ?product management ADF for BPM training 5 seats lefthttps://soacommunity.wordpress.com/2012/06/12/fusion-middleware-summer-campsadvanced-partner-trainings/ #bpm #soacommunity OTNArchBeat ?Oacle Fusion Applications Design Patterns Now Available For Developers | Ultan O'Broinhttp://pub.vitrue.com/UEiF OTNArchBeat ?SOA, Cloud & Service Technology Symposium 2012London - Special Oracle Discounthttp://pub.vitrue.com/8E0J SOA CommunityBecome a facebook fan of soacommunity http://www.facebook.com/soacommunity #soacommunity SOA Community ?SOA Suite HealthCare Integration Architecture https://blogs.oracle.com/SOAForHealthcare/entry/soa_suite_healthcare_integration_architecture #soacommunity #soa Andrejus Baranovskis ?Running Pre-built Virtual Machine for SOA Suite and BPM Suite 11g PS5 on Mac OS X Snow Leopard (10.6http://fb.me/vB8nO0Vg OracleBlogsPrinciples of Service-Oriented Architecture by Douwe P. van den Bos http://ow.ly/1kIcOP OTNArchBeatOracle Public Cloud Architecture | @TylerJewell http://ow.ly/bHAcL The SOA Network ?Business Process Management, Service-Oriented Architecture, and Web 2.0: Business Transformation or.http://bit.ly/LBgREL #ITNews #SOA OracleBlogs ?Oracle SOA Foundation Practitioner Certificationhttp://ow.ly/1kGYYg Frank Nimphius ?Learn Advanced ADF. ORACLE Fusion Middleware Summer Camps in Lisbon - July 9th - 13thhttp://bit.ly/KGCl3i SOA CommunityTransform Your Application Integration with Best Practices from Oracle Customershttps://blogs.oracle.com/SOA/entry/transform_your_application_integration_with #soacommunity #soa #bpm Simone GeibWhat you always wanted to know about #oraclesoa diagnostics: Shawn Bailey, Overview of SOA Diagnostics in 11.1.1.6,http://ow.ly/bxK0M Oracle SOA ?Save the date: Jun 21 10AM, SOA & BPM Customer Insight Series. Hear how Choice Hotels went from legacy to #oraclesoa http://bit.ly/LsNDGl OTNArchBeat ?New VirtualBox images for Oracle SOA Suite & Oracle BPM Suite 11.1.1.6.0http://ow.ly/bwDAl OracleBlogs ?Process development lifecycle in Oracle BPM 11g http://ow.ly/1ktesY Daniel AmadeiNew post: Oracle BPEL 11g Message Delivery & Recovery.http://amadei.com.br/blog/index.php /oracle-bpel-11g-message-delivery SOA Community ?Sending out the June edition of the #soacommunity newsletter - read it or become a member http://www.oracle.com/goto/emea/soa!#soa #bpm Arun Pareek ?For the past six months Ahmed Aboulnaga and me have been working on Oracle SOA Suite 11g Administrator's Handbook.http://lnkd.in/CAvpUQ SOA CommunitySun shine all day no clouds - solar eclipse is over... #sunshine #cloud http://www.infoq.com/presentations/Swarm-Computing Michel SchildmeijerWatch my blog Oracle Service Bus 11g: listing projects and services with WLST - part 1 http://lnkd.in/B7f3GQ @TITAN_GS @wlscommunity OTNArchBeatBook Review: Oracle Application Integration Architecture (AIA) Foundation Pack 11gR1: Essentials | Rajesh Rahejahttp://ow.ly/bn2cc OTNArchBeat ?Driving from Business Architecture to Business Process Services | @vghariharan http://ow.ly/bn5UB OTNArchBeat ?SOA Analysis within the Department of Defense Architecture Framework (DoDAF) 2.0 - Part II | Dawit Lessanu http://ow.ly/bn6sX Simone Geib ?Contact me directly for ideas how to improvehttp://bit.ly/advancedsoasuite and additional posts, presentations, white papers, ... #soasuite Simone Geib ?#soasuite advanced OTN page has become too cluttered. Broke it into separate pages to start with. http://bit.ly/advancedsoasuite OracleBlogs ?June Webcast: SOA Gateway Implementation and Troubleshooting (2 sessions) http://ow.ly/1kbRFA ServiceTechSymposium ?New session just posted to calendar: "NoSQL for Data Services, Data Virtualization & Big Data" by Guido Schmutz, Trivadis AG ://ow.ly/bjjOeDebra Lilley ?looks good - real proof people are using the apps ! RT @fteter: Very cool Fusion Applications Help site: http://bit.ly/L3nvOR #FusionApps demed ?rapid proliferation of cloud computing will drive convergence of SOA and cloud paradigms" http://ovum.com/2012/05/18/soa-paves-the-way-for-cloud/ SOA CommunityMiddleware Oracle Excellence Awards 2012-HAPPY NEW YEAR! https://soacommunity.wordpress.com/2012/05/31/middleware-oracle-excellence-awards-2012happy-new-year/ #soacommunity #opn #opnaward #specialization #oracle SOA CommunityHappy New Year #soacommunity thanks for the business! Time for a drink http://pic.twitter.com/zkK08KWB OTNArchBeat ?Who should ‘own’ the Enterprise Architecture? | Michael Glas http://bit.ly/K0ge0Q SOA Communitytop Tweets SOA Partner Community &ndash; May 2012 http://wp.me/p10C8u-pP ServiceTechSymposiumNew session just posted to Symposium calendar: "Elastic SOA in the Cloud" by Steve Millidge, C2B2 Consulting http://www.servicetechsymposium.com/agenda2012.php #elastic_soa_in_the_cloud orclateamsoa ?A-Team Blog #ateam: How to Set JVM Parameters in Oracle SOA 11Ghttp://ow.ly/1k2cnl ServiceTechSymposium ?New session just posted to Symposium calendar: "SOA Governance at EDP: A Global Energy Company" by Manuel Rosa, Linkhttp://www.servicetechsymposium.com/agenda2012.php#soa_governance_at_edp SOA Community ?VirtualBox image SOA Suite & BPM Suite 11.1.1.6.0&ndash;Your feedback?http://wp.me/p10C8u-qh Oracle MiddlewareSave the date: Jun 21 10AM, SOA & BPM Customer Insight Series. Hear how Choice Hotels went from legacy to#oraclesoa http://bit.ly/LU1y5N OTNArchBeat ?Goodbye, Silos. Hello SOA. | @stephanieoverbyhttp://pub.vitrue.com/NJJO SOA CommunityBPM Standard Edition - to start your BPM project http://wp.me/p10C8u-qj Please feel free to send us your news! And add your blog to our SOA blog wiki. Back to top OVERVIEW OF SOA DIAGNOSTICS IN 11.1.1.6 What tools are available for diagnosing SOA Suite issues? There are a variety of tools available to help you and Support diagnose SOA Suite issues in 11g but it can be confusing as to which tool is appropriate for a particular situation and what their relationships are. This blog post will introduce the various tools and attempt to clarify what each is for and how they are related. Let's first list the tools we'll be addressing: RDA: Remote Diagnostic Agent DFW: Diagnostic Framework Selective Tracing DMS: Dynamic Monitoring Service ODL: Oracle Diagnostic Logging ADR: Automatic Diagnostics Repository ADRCI: Automatic Diagnostics Repository Command Interpreter WLDF: WebLogic Diagnostic Framework This overview is not mean to be a comprehensive guide on using all of these tools, however, extensive reference materials are included that will provide many more details on their execution. Another point to note is that all of these tools are applicable for Fusion Middleware as a whole but specific products may or may not have implemented features to leverage them. A couple of the tools have a WebLogic Scripting Tool or 'WLST' interface. WLST is a command interface for executing pre-built functions and custom scripts against a domain. A detailed WLST tutorial is beyond the scope of this post but you can find general information here. There are more specific resources in the below sections.In this post when we refer to 'Enterprise Manager' or 'EM' we are referring to Enterprise Manager Fusion Middleware Control. read the full blog post here. Read more on Oracle and post your comment here. Back to top BUSINESS DRIVEN DEVELOPMENT (BDD) DEMO NOW AVAILABLE! For access to the Oracle demo systems please visit OPN and talk to your Partner Expert DSS is pleased to announce the availability of the demo “Business Driven Development“. This innovative demonstration uses a case-study approach to show business users how they can easily streamline their Business Processes - delivering greater efficiency, agility, visibility and collaboration with Oracle BPM and WebCenter. The BDD demonstration uses a case study-based approach to highlight a business problem at a fictional company, Avitek Corporation, and uses Oracle BPM and Oracle WebCenter to solve the business problem. This holistic approach has specifically been used to appeal to a non-technical business analyst user. This demo is NOT focused on product features, but aims to guide users through a complete BPM lifecycle. The scenario is based on improving a simple order process (scenario details are in the demo script). Avitek Corporation is sufferinng from a manual email-driven ordering process. Sales reps don’t know where the customer orders are stuck (no visibility) and finance users are unable to manually approve every order (no automation). There are several areas where this process can be improved with Business Process Management technology. This demo shows how improving following areas will ignificantly help resolve the business problems Avitek Corporation is facing. Areas for improvement include: Utilizing BPM for process management, rather than an unregulated, email-based process. Utilizing automated services, rather than requiring a human to key into a system. For example, Finance checking the customer’s credit rating is something that could be automated. Centralizing business rules that can be integrated into a business process, rather than requiring a human to process them. For example, Finance must determine when orders can be automatically approved. Provide insight and visibility into the process. For example, Sales Rep needs to know the status of their customer’s orders. The BDD Demo uses the following products. Oracle BPM Suite 11g PS4FP Oracle WebCenter 11g PS4FP (for Process Spaces) Oracle Business Activity Monitoring 11g Oracle Database 11g Back to top SOA LIFECYCLE MANAGEMENT For access to the Oracle demo systems please visit OPN and talk to your Partner Expert We are pleased to announce the availability of the SOA Management demo that showcases some of the key provisioning and lifecycle management capabilities of SOA Management Pack Enterprise Edition (EE). This demo specifically focuses on some of the lifecycle management solutions for Oracle SOA Suite and Oracle Service Bus (OSB). Demo Highlights The demo showcases the following capabilities. Provisioning of SOA Composites Provisioning of OSB Projects Provision SOA and OSB artifacts in a future maintenance window Back to top ORACLE FUSION APPLICATIONS DESIGN PATTERNS The Oracle Fusion Applications user experience design patterns are published! These new, reusable usability solutions and best-practices, which will join the Oracle dashboard patterns and guidelines that are already available online, are used by Oracle to artfully bring to life a new standard in the user experience, or UX, of enterprise applications. Now, the Oracle applications development community can benefit from the science behind the Oracle Fusion Applications user experience, too. These Oracle Fusion Applications UX Design Patterns, or blueprints, enable Oracle applications developers and system implementers everywhere to leverage professional usability insight when: tailoring an Oracle Fusion application, creating coexistence solutions that existing users will be delighted with, thus enabling graceful user transitions to Oracle Fusion Applications down the road, or designing exciting, new, highly usable applications in the cloud or on-premise. Based on the Oracle Application Development Framework (ADF) components, the Oracle Fusion Applications patterns and guidelines are proven with real users and in the Applications UX usability labs, so you can get right to work coding productivity-enhancing designs that provide an advantage for your entire business. What’s the best way to get started? We’ve made that easy, too. The Design Filter Tool (DeFT) selects the best pattern for your user type and task. Simply adapt your selection for your own task flow and content, and you’re on your way to a really great applications user experience. More Oracle applications design patterns and training are coming your way in the future. To provide feedback on the sets that are currently available, let me know in the comments! Read more on Fusionapps and post your comment here. Back to top UPDATED ORACLE MATERIAL Integrated SOA Gateway Documentation - Implementation Guide | Developer’s Guide Webcast Series: Oracle’s SOA and Oracle Business Process Management Solutions (Choice Hotels, Eaton, Farmers Insurance) BAM design pointers By Kavitha Srinivasan Seeking Oracle Fusion Middleware Go Live StoriesOracle Fusion Middleware product management is looking for recent go live stories to share with the Oracle sales team, sales consulting, product management and other internal groups. Customer contact details may remain anonymous. Your successful implementation will be featured in a quarterly report. The chance to present on an internal webcast is also available. Contact Maria Forney ([email protected]) if you have a noteworthy implementation success story. This is a good opportunity for partners interested in showcasing Oracle Fusion Middleware implementations, and gaining more exposure within Oracle. Performance tuning resources. All in one: docs, blogs, WPs, ppts: http://bit.ly/soa_resources Back to top HAVE YOU MISSED OUR LAST SOA PARTNER COMMUNITY WEBCASTS? UPK Webcast Business Driven Application Management & BPM11g & Application Grid & GoldenGate & Fusion Middleware Pricing & OC4J to WebLogic & Next Generation SOA & Fusion Middleware in Utility & Fusion Middleware in Communications & Fusion Middleware in Public Services & Fusion Middleware in Financial Services Please check your local OPN trainings calendar for additional training dates and locations. Back to top SOA PARTNER COMMUNITY CALENDAR On-Demand Trainings Event Name Language Type SOA Virtual Developers Day English Tech In-Class Trainings Date Event name Location / Country Contact person Type 09-13.07.2012 BPM Suite 11g advanced training by David Read Lisbon, Portugal Jürgen Kress Tech 09-13.07.2012 ADF 11g advanced training by Grant Ronald and Frank Nimphius Lisbon, Portugal Jürgen Kress Tech 09-13.07.2012 WebCenter Portal advanced training by Stefan Krantz and Angelo Santagata Lisbon, Portugal Jürgen Kress Tech 10.07.2012 Fusion Middleware Virtual Developer Day Online OTN Tech 10- 12.07.2012 WebLogic 12c training by Cosmin Tudor Lisbon, Portugal Jürgen Kress Tech 16-18.07.2012 SOA Suite 11g advanced training by Niall Commiskey Munich, Germany Jürgen Kress Tech 16-18.07.2012 ADF for BPM Suite 11g advanced training by David Read Munich, Germany Jürgen Kress Tech 16-18.07.2012 WebCenter Sites 11g advanced training by Product Management Munich, Germany Jürgen Kress Tech 17-20.07.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 23-26.07.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 29-31.08.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 02-05.10.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 15-18.10.2012 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 28-30.11.2012 Oracle AIA 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 11-14.12.2012 Oracle BPM 11g Implementation Bootcamp Live Virtual Class Oracle University Tech 20-22.2.2013 Oracle AIA 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 14-17.1.2013 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech 15-18.3.2013 Oracle BPM 11g Implementation Bootcamp Utrecht, Netherlands Oracle University Tech Please check your local OPN Training Calendar for additional training and locations here. Back to top SOASCHOOL.COM - SOA CERTIFIED PROFESSIONAL(SOACP) PROGRAM The SOASchool.com - SOA Certified Professional (SOACP) program is dedicated to excellence in the field of SOA and service-oriented computing. Through a series of seasoned course modules and exams, IT professionals have the opportunity to obtain a number of different certifications to recognize their accomplishment of gaining "project ready" SOA proficiency. This comprehensive and strictly vendor-neutral program was developed in cooperation with best-selling SOA author Thomas Erl and several major SOA organizations and academic institutions. Through the involvement of the SOA Education Committee, course contents and certification requirements are constantly reviewed and revised to stay current with developments in the service-oriented computing industry. The program is currently comprised of 12 course modules and 5 certifications and is expanding to 18 course modules and 8 certifications throughout 2009. For more information, visit www.soaschool.com and www.soacp.com. Blog Twitter LinkedIn Mix Forum Wiki Back to top YOUR CONTENT ON THE NEWSLETTER AND ON THE SOA COMMUNITY PORTAL Publishing Your StoriesWe would like to invite our partners to publish information in the newsletter or on our SOA Community portal. Especially we are looking for your real life experience with our SOA technology. Please send your documents to Jürgen Kress. We look forward to getting your suggestions! Back to top SOA DISCUSSION FORUM BECOMES INTERACTIVE AT THE SOA COMMUNITY! Do you want to chat to experts, including partners and Oracle SOA Product Development? Do you want to get the latest information about our SOA solutions and events?Attend our private online SOA Discussion Forum at OTN. Please send your OTN forums user name to Brigitte Felisaz. You must be a registered user to access the SOA Discussion Forum. Back to top INVITE YOUR COLLEAGUES TO JOIN THE SOA COMMUNITY Please feel free to invite your colleagues to join the SOA Community and to participate in the SOA Assessment tests. For registration please login the Oracle PartnerNetwork and go to: www.oracle.com/goto/emea/soa For any questions on the above or concerning SOA and Oracle in general please contact the Oracle EMEA Alliances & Channels SOA Team. Best regardsOracle EMEA SOA TeamJürgen Kress Jürgen KressSOA Partner Adoption EMEATel. +49 89 1430 1479E-Mail: [email protected]

  Read the article

• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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