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  • Thinking of Adopting the PRINCE2™ Project Management Methodology? Consider Using PeopleSoft Projects to Help

    - by Megan Boundey
    Ever wondered what the PRINCE2™ project management methodology is? Ever wondered if you could use PeopleSoft Projects (ESA) to manage your projects using PRINCE2™?  Published by the Office of Government Commerce in the UK, PRINCE2™ is a scalable, business case and product description-driven Project Management methodology based upon managing by exception. Project activities are organized around fulfilling and meeting the product description. Quality assurance, configuration control and risk management are all based upon ensuring that the product delivered accurately meets the product description. PRINCE2™ is built upon seven principles and seven themes, each underpinning the PRINCE2™project management processes. Important for today’s business environment, the focus throughout PRINCE2™ is on the Business Case, which describes the rationale and business justification for a project. The Business Case drives all the project management processes from initial project setup to successful finish. PRINCE2™, as a method and a certification, is adopted in many countries worldwide, including the UK, Western Europe and Australia. We’ve just released a new white paper, which provides you with an overview of the principles, themes and project management processes associated with PRINCE2™. It also shows how these map to the functionality available within PeopleSoft Projects (ESA). In the time it takes to drink a coffee, you can learn about PRINCE2™ and determine whether it might help you deliver better project results. We encourage you to take a look.

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • What are the CS fundamentals behind package/dependency management?

    - by Frep D-Oronge
    Often I hear about situations where companies are developing extensable in house software (the dreaded enterprise 'framework') which is supposed to support multiple 'plugins' from diffirent teams. Usually this ends up being a half baked solution that does not really work due to compatibility prolems between addins, or between addins and the framework itself. Usually this means QA have to 'rubber stamp' a global set of versions accross all plugins, or more usually plugins are released and stuff breaks in nasty ways. This problem has been solved before however, for example the package management systems like apt for debian linux. I suspect that the reason it works is that it is built from the start on a known 'Computer Science-y' concept. My question is what is it?

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  • Attempting to ping RPC endpoint 6001/6004 (Exchange Information Store) on server on Exchange2010

    - by MadBoy
    I have Exchange 2010 in hosting setup like: TMG 2010 as load balancer Exchange 2010 x 2 (CAS,MAILBOX,HUB on each server) AD1, AD2 machines File witness All people currently connect thru OWA or POP3/SMTP and that works fine. The problem is autodiscovery doesn't work and RPC in terms of setting up Outlook doesn't work too. It doesn't work if I am connected with VPN or not. The thing is it used to work. Before reinstall of my machine 2 days ago I was able to get mails successfully thru Outlook that was set up using autodiscovery (but I was getting reports setting up of new clients wasn't working - so not sure why my outlook continued to work). I used https://www.testexchangeconnectivity.com to track it down and basically the message is more or less this: Attempting to ping RPC endpoint 6004 (NSPI Proxy Interface) on server autodiscover.domain.pl. The attempt to ping the endpoint failed. Additional Details The RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime process. I tried different solutions like disabling IP v6, followed couple of links and did all they proposed and it's still at the very same point: C:\Users\admin>netstat -a | find "6001" TCP 0.0.0.0:6001 EXCHANGE2:0 LISTENING TCP [::]:6001 EXCHANGE2:0 LISTENING C:\Users\admin>netstat -a | find "6002" C:\Users\admin>netstat -a | find "6003" C:\Users\admin>netstat -a | find "6004" I followed (and few others): http://helewix.com/blog/index.php/Microsoft-Solutions/2011/02/10/exchange-2010-how-to-open-ports-6001-6002-and-6004-on-your-server-for-telnet-to-work-and-rpc-to-be-able-to-connect-2 http://blogs.technet.com/b/exchange/archive/2008/06/20/3405633.aspx http://messagexchange.blogspot.com/2008/12/outlook-anywhere-failing-rpc-end-points.html Although most relate to Exchange 2007 and I have Exchange 2010 but there's not much things I can find on Exchange 2010 for the current problem. After applying all of those solutions error 6004 changed into error 6001 which doesn't bring me to my problems any closer. At this point even thou error was 6001 and 6004 was no more the 6004 port was still closed while 6001 stayed open. Attempting to ping RPC endpoint 6001 (Exchange Information Store) on server autodiscover.domain.pl. The attempt to ping the endpoint failed. Additional Details The RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime process. C:\Users\admin>netstat -a | find "6001" TCP 0.0.0.0:6001 EXCHANGE2:0 LISTENING TCP [::]:6001 EXCHANGE2:0 LISTENING C:\Users\admin>netstat -a | find "6002" C:\Users\admin>netstat -a | find "6003" C:\Users\admin>netstat -a | find "6004" So I reverted back to square one. I suspect it's a problem with TMG but really can't be sure. I tried multiple combinations but all fail.

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  • When is it good to start using project management applications?

    - by Mr.Gando
    Hello, I was wondering, when is the right time or the correct project size to start using project management applications ( like Redmine or Trac ). I have a serious project, for now it's only me developing, but I use redmine to set my project versions, issues, and estimations. I think it's a good idea, because you never know when somebody else is going to join the team, and also allows me to organize myself effectively. I ask this question because I was Teaching Assistant at my university for one year in a row for a course, and I got questions about this very very often. While I'm a believer of the KISS principle, I think that learning to use this tools early is a win-win most of the time. I really believe that we can avoid this question to become argumentative, and that there's somewhat of a consensus about this issue, which I consider quite important in todays software development world. So, when is the right time ? what is the correct project/team size ?

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  • how to handle it if the management just keep on giving me spec after spec non-stop?

    - by Jian Lin
    As a programmer, I feel burnt out if the management give me spec after spec, day after day. I think I can code 6 hours a day very focused, but non-stop coding does burn me out a little, especially it is 1 year or 18 months non-stop. A mere 1 week or 2 week vacation per year isn't going to help much. Sometimes I want to take some time to learn new things, or just to take a break for a month so as to re-charge, like back in college when we have holidays for 1 month during winter or 2.5 months during summer. What do you think?

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  • What combination of project-management software will meet my just-started project's needs?

    - by taz
    Hello all, I have a got couple of software projects that I want to run with my friends(max 10 persons) privately(at least for now). But I'm kind of lost between software management systems. I am not even sure about the definitions of my needs. Dear all, what is the definition/name of the system/software that meets my needs listed below? Continuous Integration? And please suggest me a good ALL-IN-ONE instance of it: project roadmap/planning project resource(people) allocation project issue&bug tracking project mailing list project forum project wiki source control server source control client repository change notifier client build system(like scons) nightly build automation IDE integration(VS) Note: I tried Redmine and liked it, but found it kind of slow. All-in-one kind ones will be the most appreciated but if your suggestion includes more than 3 softwares, please suggest me the ones that work together painlessly. thanks in advance..

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  • What's the best way to capture output from SQL Management Studio and paste it into an Outlook email?

    - by Decker
    I'm constantly executing ad-hoc queries in SQL Management Studio and need to send the results to people via email. This happens several times a day so I'm looking for the best way to copy the results of the query from the results window into an Outlook email body so that it can be formatted in a reader friendly manner. I haven't come up with anything that works well for me. When it really matters, I end up going into Excel, executing the query from within there and then attaching the resulting spreadsheet. I'm looking for something that I can do without involving Excel if possible. Any ideas?

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  • How to modify the Title Bar text for SQL Server Management Studio?

    - by DaveDev
    Sometimes I keep multiple instances of SQL Server Management Studio 2005 open. I might have the dev database open in one, and the production database open in another. These appear in the Windows task bar with the text "Microsoft SQL Serve...", which means it's impossible to differentiate between them unless I open the window and scroll the Object Explorer up to see what server the window is actually connected to. Is ther any way that I can get the window to display the server name first, and then the name of the application? Like "Dev-DB.database_name - Microsoft SQL Serve..." or whatever?

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  • Is there a good web-based project management app with scheduling?

    - by Andykiteman
    Ideally something as intuitive as basecamp, with good usability and accessibility. The best I've seen is huddle.net but it's still weak in several areas. Must have: Projects - ability to add people & tasks and schedule tasks to people Calendar - showing when people are busy or available Role based access - Admins and non-admins History - ability to look back at all history Anyone seen a product that's worth a look? Clarification: Must be hosted i.e. not require my own hardware or IT staff I'm looking for an app to schedule people with specific tasks at specific times and monitor the outcomes. I'm already using Mingle (for stories), Basecamp (to run the business) and Exceptional (to track bugs). I'm not looking for a bug-tracking system or a story management application (I already looked at VersionOne, but chose Mingle due to it's nicer UI) My response to the answer being auto-selected: I still don't feel the answer (chosen for me) is the correct one. It's a useful list but little more, and doesn't provide the solution I was seeking.

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  • Easy plugin or procedure for sqlserver Management Studio to script row inserts.

    - by Patrick Karcher
    I've never been able to find a good script or plugin for sql server Management Studio (2005 and or 2008) for a very common scripting need: specifying a few/all rows in a table and scripting their insert. You can guess my story: I've got some configuration data in my dev db and I need to script it for deployment to UAT and then production. I've found a few cludgy systems in the past, that were more trouble than they were worth. I need something free and unobtrusive. Once I find it I'll share it with the other 20 developers in my shop who are annoyed by this. Aren't we all annoyed by this by the way? What is the best, easiest, free, way to specify a few/all rows in a table and get a script their insert?

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  • Database users in the Oracle Utilities Application Framework

    - by Anthony Shorten
    I mentioned the product database users fleetingly in the last blog post and they deserve a better mention. This applies to all versions of the Oracle Utilities Application Framework. The Oracle Utilities Application Framework uses up to three users initially as part of the base operations of the product. The type of database supported (the framework supports Oracle, IBM DB2 and Microsoft SQL Server) dictates the number of users used and their permissions. For publishing brevity I will outline what is available for the Oracle database and, in summary, mention where it differs for the other database supported. For Oracle database customers we ship three distinct database users: Administration User (SPLADM or CISADM by default) - This is the database user that actually owns the schema. This user is not used by the product to do any DML (Data Manipulation Language) SQL other than that is necessary for maintenance of the database. This database user performs all the DCL (Data Control Language) and DDL (Data Definition Language) against the database. It is typically reserved for Database Administration use only. Product Read Write User (SPLUSER or CISUSER by default) - This is the database user used by the product itself to execute DML (Data Manipulation Language) statements against the schema owned by the Administration user. This user has the appropriate read and write permission to objects within the schema owned by the Administration user. For databases such as DB2 and SQL Server we may not create this user but use other DCL (Data Control Language) statements and facilities to simulate this user. Product Read User (SPLREAD or CISREAD by default) - This is the database that has read only permission to the schema owned by the Administration user. It is used for reporting or any part of the product or interface that requires read permissions to the database (for example, products that have ConfigLab and Archiving use this user for remote access). For databases such as DB2 and SQL Server we may not create this user but use other DCL (Data Control Language) statements and facilities to simulate this user. You may notice the words by default in the list above. The values supplied with the installer are the default and can be changed to what the site standard or implementation wants to use (as long as they conform to the standards supported by the underlying database). You can even create multiples of each within the same database and pointing to same schema. To manage the permissions for the users, there is a utility provided with the installation (oragensec (Oracle), db2gensec (DB2) or msqlgensec (SQL Server)) that generates the security definitions for the above users. That can be executed a number of times for each schema to give users appropriate permissions. For example, it is possible to define more than one read/write User to access the database. This is a common technique used by implementations to have a different user per access mode (to separate online and batch). In fact you can also allocate additional security (such as resource profiles in Oracle) to limit the impact of specific users at the database. To facilitate users and permissions, in Oracle for example, we create a CISREAD role (read only role) and a CISUSER role (read write role) that can be allocated to the appropriate database user. When the security permissions utility, oragensec in this case, is executed it uses the role to determine the permissions. To give you a case study, my underpowered laptop has multiple installations on it of multiple products but I have one database. I create a different schema for each product and each version (with my own naming convention to help me manage the databases). I create individual users on each schema and run oragensec to maintain the permissions for each appropriately. It works fine as long I have setup the userids appropriately. This means: Creating the users with the appropriate roles. I use the common CISUSER and CISREAD role across versions and across Oracle Utilities Application Framework products. Just remember to associate the CISUSER role with the database user you want to use for read/write operations and the CISREAD role with the user you wish to use for the read only operations. The role is treated as a tag to indicate the oragensec utility which appropriate permissions to assign to the user. The utilities for the other database types essentially do the same, obviously using the technology available within those databases. Run oragensec against the read write user and read only user against the appropriate administration user (I will abbreviate the user to ADM user). This ensures the right permissions are allocated to the right users for the right products. To help me there, I use the same prefix on the user name for the same product. For example, my Oracle Utilities Application Framework V4 environment has the administration user set to FW4ADM and the associated FW4USER and FW4READ as the users for the product to use. For my MWM environment I used MWMADM for the administration user and MWMUSER and MWMREAD for my associated users. You get the picture. When I run oragensec (once for each ADM user), I know what other users to associate with it. Remember to rerun oragensec against the users if I run upgrades, service packs or database based single fixes. This assures that the users are in synchronization with the ADM user. As a side note, for those who do not understand the difference between DML, DCL and DDL: DDL (Data Definition Language) - These are SQL statements that define the database schema and the structures within. SQL Statements such as CREATE and DROP are examples of DDL SQL statements. DCL (Data Control Language) - These are the SQL statements that define the database level permissions to DDL maintained objects within the database. SQL Statements such as GRANT and REVOKE are examples of DCL SQL statements. DML (Database Manipulation Language) - These are SQL statements that alter the data within the tables. SQL Statements such as SELECT, INSERT, UPDATE and DELETE are examples of DML SQL statements. Hope this has clarified the database user support. Remember in Oracle Utilities Application Framework V4 we enhanced this by also supporting CLIENT_IDENTIFIER to allow the database to still use the administration user for the main processing but make the database session more traceable.

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  • AutoVue Integrates with Primavera P6

    - by celine.beck
    Oracle's Primavera P6 Enterprise Project Portfolio Management is an integrated project portfolio management (PPM) application that helps select the right strategic mix of projects, balance resource capacity, manage project risk and complete projects on time and within budget. AutoVue 19.3 and later versions (release 20.0) now integrate out of the box with the Web version of Oracle Primavera P6 release 7. The integration between the two products, which was announced during Oracle Open World 2009, provides project teams with ready access to any project documents directly from within the context of P6 in support for project scope definition and project planning and execution. You can learn more about the integration between AutoVue and Primavera P6 by: Listening to the Oracle Appcast entitled Enhance Primavera Project Document Collaboration with AutoVue Enterprise Visualization Watching an Oracle Webcast about how to improve project success with document visualization and collaboration Watching a recorded demo of the integrated solution Teams involved in complex projects like construction or plant shutdown activities are highly interdependent: the decisions of one affecting the actions of many others. This coupled with increasing project complexity, a vast array of players and heavy engineering and document-intensive workflows makes it more challenging to complete jobs on time and within budget. Organizations need complete visibility into project information, as well as robust project planning, risk analysis and resource balancing capabilities similar to those featured in Primavera P6 ; they also need to make sure that all project stakeholders, even those who neither understand engineering drawings nor are interested in engineering details that go beyond their specific needs, have ready access to technically advanced project information. This is exactly what the integration between AutoVue and Primavera delivers: ready access to any project information attached to Primavera projects, tasks or activities via AutoVue. There is no need for users to waste time searching for project-related documents or disrupting engineers for printouts, users have all the context they need to make sound decisions right from within Primavera P6 with a single click of a button. We are very excited about this new integration. If you are using Primavera and / or Primavera tied with AutoVue, we would be interested in getting your feedback on this integration! Please do not hesitate to post your comments / reactions on the blog!

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  • Framework 4 Features: Support for Timed Jobs

    - by Anthony Shorten
    One of the new features of the Oracle Utilities Application Framework V4 is the ability for the batch framework to support Timed Batch. Traditionally batch is associated with set processing in the background in a fixed time frame. For example, billing customers. Over the last few versions their has been functionality required by the products required a more monitoring style batch process. The monitor is a batch process that looks for specific business events based upon record status or other pieces of data. For example, the framework contains a fact monitor (F1-FCTRN) that can be configured to look for specific status's or other conditions. The batch process then uses the instructions on the object to determine what to do. To support monitor style processing, you need to run the process regularly a number of times a day (for example, every ten minutes). Traditional batch could support this but it was not as optimal as expected (if you are a site using the old Workflow subsystem, you understand what I mean). The Batch framework was extended to add additional facilities to support times (and continuous batch which is another new feature for another blog entry). The new facilities include: The batch control now defines the job as Timed or Not Timed. Non-Timed batch are traditional batch jobs. The timer interval (the interval between executions) can be specified The timer can be made active or inactive. Only active timers are executed. Setting the Timer Active to inactive will stop the job at the next time interval. Setting the Timer Active to Active will start the execution of the timed job. You can specify the credentials, language to view the messages and an email address to send the a summary of the execution to. The email address is optional and requires an email server to be specified in the relevant feature configuration. You can specify the thread limits and commit intervals to be sued for the multiple executions. Once a timer job is defined it will be executed automatically by the Business Application Server process if the DEFAULT threadpool is active. This threadpool can be started using the online batch daemon (for non-production) or externally using the threadpoolworker utility. At that time any batch process with the Timer Active set to Active and Batch Control Type of Timed will begin executing. As Timed jobs are executed automatically then they do not appear in any external schedule or are managed by an external scheduler (except via the DEFAULT threadpool itself of course). Now, if the job has no work to do as the timer interval is being reached then that instance of the job is stopped and the next instance started at the timer interval. If there is still work to complete when the interval interval is reached, the instance will continue processing till the work is complete, then the instance will be stopped and the next instance scheduled for the next timer interval. One of the key ways of optimizing this processing is to set the timer interval correctly for the expected workload. This is an interesting new feature of the batch framework and we anticipate it will come in handy for specific business situations with the monitor processes.

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  • UPK Customer Success Story: The City and County of San Francisco

    - by karen.rihs(at)oracle.com
    The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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  • Page debugging got easier in UCM 11g

    - by kyle.hatlestad
    UCM is famous for it's extra parameters you can add to the URL to do different things. You can add &IsJava=1 to get all of the local data and result set information that comes back from the idc_service. You can add &IsSoap=1 and get back a SOAP message with that information. Or &IsJson=1 will send it in JSON format. There are ones that change the display like &coreContentOnly=1 which will hide the footer and navigation on the page. In 10g, you could add &ScriptDebugTrace=1 and it would display the list of resources that were called through includes or eval functions at the bottom of the page. And it would list them in nested order so you could see the order in which they were called and which components overrode each other. But in 11g, that parameter flag no longer works. Instead, you get a much more powerful one called &IsPageDebug=1. When you add that to a page, you get a small gray tab at the bottom right-hand part of the browser window. When you click it, it will expand and let you choose several pieces of information to display. You can select 'idocscript trace' and display the nested includes you used to get with ScriptDebugTrace. You can select 'initial binder' and see the local data and result sets coming back from the service, just as you would with IsJava. But in this display, it formats the results in easy to read tables (instead of raw HDA format). Then you can get the final binder which would contain all of the local data and result sets after executing all of the includes for the display of the page (and not just from the Service call). And then a 'javascript log' for reporting on the javascript functions and times being executed on the page. Together, these new data displays make page debugging much easier in 11g. *Note: This post also applies to Universal Records Management (URM).

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  • How would you advocate not using a shared spreadsheet to track bugs / issues ?

    - by Sylvain Defresne
    In our company, the developers want to use a proper bug tracking tool to manager issues in our application. The management however insists on using a shared spreadsheet (formeerly a shared excel file, now a spreadsheet on a web base solution allowing concurrent access). Their argument is that the spreadsheet allow them to have a more highlevel view of the state of the project as they can see how many bugs are open with a quick glance. This also allow them to see who is working on each bug, and get estimation of the time required to close them all (as developer are required to fill time estimation of the bug they are working on). As you can understand, this is not really practical to use for the developers (bug tracking software were invented for a reason). So how can I advocate bug tracking software to ease the work of the developer ? As a bonus, which software would you recommend that would allow the management to be able to get their feedbacks (number of bugs opens, who is working on them, time estimation) with a high level view ?

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  • Why is the XML DTD not found by the browser

    - by hyperuser
    When I load my XML file in a browser, it complains there is 'no style information': "This XML file does not appear to have any style information associated with it. The document tree is shown below." So I wrote an external DTD, then an internal DTD, but keep getting the same 'no style information' error. It doesn't even show the DTD! What am I doing wrong? <?xml version="1.0"?> <!DOCTYPE fotos [ <!ELEMENT fotos (titel,auteur)> <!ELEMENT titel (#PCDATA)> <!ELEMENT auteur (#PCDATA)> ]> <fotos> <titel>titel1</titel> <auteur>jan</auteur> </fotos>

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  • CodeStock 2012 Review: Michael Eaton( @mjeaton ) - 3 Simple Things for Increased Productivity

    3 Simple Things for Increased ProductivitySpeaker: Michael EatonTwitter: @mjeatonBlog: http://mjeaton.net/blog This was the first time I had seen Michael Eaton speak but have hear a lot of really good things about his speaking abilities. Needless to say I was really looking forward to his session. He basically addressed the topic of distractions and how they can decrease or increase your productivity as a developer. He makes the case that in order to become more productive you must block/limit all distractions. For example, he covered his top distractions as a developer. Top Distractions Social Media(Twitter, Reddit, Facebook) Wiki sites Phone Email Video Games Coworkers, Friends, Family Michael stated that he uses various types of music to help him block out these distractions in order for him to get into his coding zone. While he states that music works for him, he also notes that he knows of others that cannot really work with music. I have to say I am in the latter group because I require a quiet environment in order to work. A few session attendees also recommended listening to really loud white noise or music in another language other than your own. This allows for less focus to be placed on words being sung compared to the rhythmic beats being played. I have to say that I have not tried these suggestions yet but will in the near future. However, distractions can be very beneficial to productivity in that they give your mind a chance to relax and not think about the issues at hand. He spoke highly of taking vacations, and setting boundaries at work so that develops prevent the problem of burnout. One way he suggested that developer’s combat distractions is to use the Pomodoro technique. In his example he selects one task to do for 20 minutes and he can only do that task during that time. He ignores all other distractions until this task or time limit is complete. After it is completed he allows himself to relax and distract himself for another 5- 10 minutes before his next Pomodoro. This allows him to stay completely focused on a task and when the time is up he can then focus on other things.

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  • CodeStock 2012 Review: Michael Eaton( @mjeaton ) - 3 Simple Things for Increased Productivity

    3 Simple Things for Increased ProductivitySpeaker: Michael EatonTwitter: @mjeatonBlog: http://mjeaton.net/blog This was the first time I had seen Michael Eaton speak but have hear a lot of really good things about his speaking abilities. Needless to say I was really looking forward to his session. He basically addressed the topic of distractions and how they can decrease or increase your productivity as a developer. He makes the case that in order to become more productive you must block/limit all distractions. For example, he covered his top distractions as a developer. Top Distractions Social Media(Twitter, Reddit, Facebook) Wiki sites Phone Email Video Games Coworkers, Friends, Family Michael stated that he uses various types of music to help him block out these distractions in order for him to get into his coding zone. While he states that music works for him, he also notes that he knows of others that cannot really work with music. I have to say I am in the latter group because I require a quiet environment in order to work. A few session attendees also recommended listening to really loud white noise or music in another language other than your own. This allows for less focus to be placed on words being sung compared to the rhythmic beats being played. I have to say that I have not tried these suggestions yet but will in the near future. However, distractions can be very beneficial to productivity in that they give your mind a chance to relax and not think about the issues at hand. He spoke highly of taking vacations, and setting boundaries at work so that develops prevent the problem of burnout. One way he suggested that developer’s combat distractions is to use the Pomodoro technique. In his example he selects one task to do for 20 minutes and he can only do that task during that time. He ignores all other distractions until this task or time limit is complete. After it is completed he allows himself to relax and distract himself for another 5- 10 minutes before his next Pomodoro. This allows him to stay completely focused on a task and when the time is up he can then focus on other things.

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  • Fetching templates via API. Who provides this service?

    - by Guandalino
    I'm mainly a server side developer. I'm not a designer, even if I understand web layouts, grids, CSS, typography, valid markup, etc. and I'm able to do some graphic work too (almost). It just takes a lot of time and the result is not always beautiful. I know there are tons of website templates sites out there, and I'd like to use their designs as a starting point for my customers' works, giving them the possibility to choose the design they like more. I'd just prefer to show the templates catalog to customers from within my site, fetching templates info (screenshots, description, etc) from a remote server using an API. TemplateMonster.com provides, or provided, such API. But the service responds with "Unauthorized usage". Are there other sites offering this kind of retrieval service?

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  • Webcast Reminder: Implementing IDM in Healthcare, September 19th @10:00 am PST

    - by Darin Pendergraft
    Join me and Rex Thexton from PwC tomorrow (September 19th) as we review an IDM project that Rex and his team completed for a large healthcare organization.  Rex will talk through the IT environment and business drivers that lead to the project, and then we will go through planning, design and implementation of the Oracle Identity Management products that PwC and the customer chose to complete the project. This will be a great opportunity to hear about the trends that are driving IT Healthcare, and to get your Identity Management questions answered. If you haven't already registered - Register Here!

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  • User-Defined Customer Events & their impact (FA Type Profile)

    - by Rajesh Sharma
    CC&B automatically creates field activities when a specific Customer Event takes place. This depends on the way you have setup your Field Activity Type Profiles, the templates within, and associated SP Condition(s) on the template. CC&B uses the service point type, its state and referenced customer event to determine which field activity type to generate.   Customer events available in the base product include: Cut for Non-payment (CNP) Disconnect Warning (DIWA) Reconnect for Payment (REPY) Reread (RERD) Stop Service (STOP) Start Service (STRT) Start/Stop (STSP)   Note the Field values/codes defined for each event.   CC&B comes with a flexibility to define new set of customer events. These can be defined in the Look Up - CUST_EVT_FLG. Values from the Look Up are used on the Field Activity Type Profile Template page.     So what's the use of having user-defined Customer Events? And how will the system detect such events in order to create field activity(s)?   Well, system can only detect such events when you reference a user-defined customer event on a Severance Event Type for an event type Create Field Activities.     This way you can create additional field activities of a specific field activity type for user-defined customer events.   One of our customers adopted this feature and created a user-defined customer event CNPW - Cut for Non-payment for Water Services. This event was then linked on a Field Activity Type Profile and referenced on a Severance Event - CUT FOR NON PAY-W. The associated Severance Process was configured to trigger a reconnection process if it was cancelled (done by defining a Post Cancel Algorithm). Whenever this Severance Event was executed, a specific type of Field Activity was generated for disconnection purposes. The Field Activity type was determined by the system from the Field Activity Type Profile referenced for the SP Type, SP's state and the referenced user-defined customer event. All was working well until the time when they realized that in spite of the Severance Process getting cancelled (when a payment was made); the Post Cancel Algorithm was not executed to start a Reconnection Severance Process for the purpose of generating a reconnection field activity and reconnecting the service.   Basically, the Post Cancel algorithm (if specified on a Severance Process Template) is triggered when a Severance Process gets cancelled because a credit transaction has affected/relieved a Service Agreement's debt.   So what exactly was happening? Now we come to actual question as to what is the impact in having a user-defined customer event.   System defined/base customer events are hard-coded across the entire system. There is an impact even if you remove any customer event entry from the Look Up. User-defined customer events are not recognized by the system anywhere else except in the severance process, as described above.   There are few programs which have routines to first validate the completion of disconnection field activities, which were raised as a result of customer event CNP - Cut for Non-payment in order to perform other associated actions. One such program is the Post Cancel Algorithm, referenced on a Severance Process Template, generally used to reconnect services which were disconnected from other Severance Event, specifically CNP - Cut for Non-Payment. Post cancel algorithm provided by the product - SEV POST CAN does the following (below is the algorithm's description):   This algorithm is called after a severance process has been cancelled (typically because the debt was paid and the SA is no longer eligible to be on the severance process). It checks to see if the process has a completed 'disconnect' event and, if so, starts a reconnect process using the Reconnect Severance Process Template defined in the parameter.    Notice the underlined text. This algorithm implicitly checks for Field Activities having completed status, which were generated from Severance Events as a result of CNP - Cut for Non-payment customer event.   Now if we look back to the customer's issue, we can relate that the Post Cancel algorithm was triggered, but was not able to find any 'Completed' CNP - Cut for Non-payment related field activity. And hence was not able to start a reconnection severance process. This was because a field activity was generated and completed for a customer event CNPW - Cut for Non-payment of Water Services instead.   To conclude, if you introduce new customer events that extend or simulate base customer events, the ones that are included in the base product, ensure that there is no other impact either direct or indirect to other business functions that the application has to offer.  

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  • Translation and Localization Resources for UX Designers

    - by ultan o'broin
    Here is a handy list of translation and localization-related resources for user experience professionals. Following these will help you design an easily translatable user experience. Most of the references here are for web pages or software. Fundamentally, remember your designs will be consumed globally, and never divorce the design process from the development or deployment effort that goes into bringing your designs to life in code. Ask yourself today: Do you know how the text you are using in your designs are delivered to the customer, even in English? Key areas that UX designers always seen to fall foul of, in my space anyway, are: Terminology that is impossible to translate (jargon, multiple modifiers, gerunds) or is used inconsistently Poorly written, verbose text (really, just write well in English, no special considerations) String construction (concatenation of parts assembled dynamically) Composite widget positioning (my favourite) Hard-coded fonts, small font sizes, or character formatting or casing that doesn't work globally Format that is not separate from content Restricted real estate not allowing for text expansion in translation Forcing formatting with breaks, and hard-coding alphabetical sorting Graphics that do not work in Bi-Di languages (because they indicate directionality and can't flip) or contain embedded text. The problems of culturally offensive icons are well known by now in the enterprise applications space, though there are some dangers, such as the use of flags to indicate language, for example. Resources Internationalization Techniques: Authoring HTML & CSS Global By Design Insert Title Here : Variables in Interface Language Prose: Internationalisation Doc and help considerations I can deal with later.

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  • Identity R2 in London Oct 24th with Amit Jasuja

    - by Naresh Persaud
    Join Amit Jasuja, Senior Vice President Identity Management and Security, Oracle, and Peter Boyle, Head of Identity Services, BT in London on 24th October 2012 for the UK launch of Oracle Identity Management 11gR2. You’ll learn more about the evolution of this exceptional business solution and get the unique opportunity to network with existing Oracle customers and speak directly with Oracle product experts The agenda includes: An overview of capabilities Product demonstrations Customer presentations An interactive panel discussion Amit Jasuja will also be available for 1:1 meetings. Please email [email protected] to request a meeting with Amit. Click here to Register. 

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