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• InSync12 and Australia Visits: UX is Global, Regional, Everywhere!

  - by ultan o'broin

  I attended the Australian Oracle User Group (AUSOUG) and Quest International User Group's InSync12 event in Melbourne, Australia: the user group conference for Oracle products in the ANZ region. I demoed Oracle Fusion Applications and then presented how Oracle crafted the world class Fusion Apps user experience (UX). I explained about the Oracle user experience design pattern strategy of uptake for all apps, not just Fusion, and what our UX pattern externalization strategy means for customers, partners, and ADF developers. A great conference, lots of energy, the InSync12 highlights for me were Oracle's Senior Vice President Cliff Godwin’s fast-moving Oracle E-Business Suite (EBS) roadshow with the killer Oracle Endeca user experience uptake, and Oracle ADF product outreachmeister Chris Muir’s (@chriscmuir) session on Oracle ADF Mobile solution and his hands-on mobile app development showing how existing ADF/JDev skills can build a secure, code once-deploy-to-many-device hybrid app solution in minutes. Cliff Godwin shows off the Oracle Endeca integration with Oracle E-Business Suite. Chris Muir talked the talk and then walked the walked with Oracle ADF Mobile. Applications UX was mixing it up with the crowd at InSync12 too, showing off cool mobile UX solutions, gathering data for future innovations, and engaging with EBS, JD Edwards, and PeopleSoft apps customers and partners. User conferences such as InSync12 are an important part of our Oracle Applications UX user-centered design process, giving real apps users the opportunity to make real inputs and a way for us to watch and to listen to their needs and wants and get views on current and emerging UX too. Eric Stilan (@icondaddy) of Applications UX uses an iPad to gather feedback on the latest UX designs from conference attendees. While in Melbourne, I also visited impressive Oracle partner, Callista for a major ADF and UX pow-wow, and was the er, star of a very proactive event hosted by another partner Park Lane Information Technology (coordinated by Bambi Price (@bambiprice) of ODTUG) where I explained what UX is about, and how partner and customers can engage, participate and deploy that Applications UX scientific insight to advantage for their entire business. I also paired up with Oracle Australia in Sydney to visit key customers while there, and back at Oracle in Melbourne I spoke with sales consultants and account managers about regional opportunities and UX strategy, and came away with an understanding of what makes the Oracle market tick in Australia. Mobile worker solution development and user experience is hot news in Australia, and this was a great opportunity to team up with Chris Muir and show how the alignment of the twin stars of UX design patterns and ADF technology enables developers to make great-looking, usable apps that really sparkle. Our UX design patterns--or functional (UI) patterns, to use the developer world language--means that developers now have not only a great tool set to build apps on Oracle ADF/FMW but proven, tested usability solutions to solve common problems they can apply in the IDE too. In all, a whirlwind UX visit, packed with events and delivery opportunities, and all too short a time in the wonderful city of Melbourne. I need to get back there soon! For those who need a reminder, there's a website explaining how to get involved with, and participate in, Applications User Experience (including the Oracle Usability Advisory Board) events and programs. Thank you to AUSOUG, Quest, InSync, Callista, Park Lane IT, everyone at Oracle Australia, Chris Muir, and all the other people who came together to make this a productive visit. Stay tuned for more UX developments and engagements in the region on the Oracle VoX blog and Usable Apps website too!

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• Planning in the Cloud - For Real

  - by jmorourke

  One of the hottest topics at Oracle OpenWorld 2012 this week is “the cloud”.  Over the past few years, Oracle has made major investments in cloud-based applications, including some acquisitions, and now has over 100 applications available through Oracle Cloud services.  At OpenWorld this week, Oracle announced seven new offerings delivered via the Oracle Cloud services platform, one of which is the Oracle Planning and Budgeting Cloud Service.  Based on Oracle Hyperion Planning, this service is the first of Oracle’s EPM applications to be to be offered in the Cloud.    This solution is targeted to organizations that are struggling with spreadsheets or legacy planning and budgeting applications, want to deploy a world class solution for financial planning and budgeting, but are constrained by IT resources and capital budgets. With the Oracle Planning and Budgeting Cloud Service, organizations can fast track their way to world-class financial planning, budgeting and forecasting – at cloud speed, with no IT infrastructure investments and with minimal IT resources. Oracle Hyperion Planning is a market-leading budgeting, planning and forecasting application that is used by over 3,300 organizations worldwide.  Prior to this announcement, Oracle Hyperion Planning was only offered on a license and maintenance basis.  It could be deployed on-premise, or hosted through Oracle On-Demand or third party hosting partners.  With this announcement, Oracle’s market-leading Hyperion Planning application will be available as a Cloud Service and through subscription-based pricing. This lowers the cost of entry and deployment for new customers and provides a scalable environment to support future growth. With this announcement, Oracle is the first major vendor to offer one of its core EPM applications as a cloud-based service.  Other major vendors have recently announced cloud-based EPM solutions, but these are only BI dashboards delivered via a cloud platform.   With this announcement Oracle is providing a market-leading, world-class financial budgeting, planning and forecasting as a cloud service, with the following advantages: ·                     Subscription-based pricing ·                     Available standalone or as an extension to Oracle Fusion Financials Cloud Service ·                     Implementation services available from Oracle and the Oracle Partner Network ·                     High scalability and performance ·                     Integrated financial reporting and MS Office interface ·                     Seamless integration with Oracle and non-Oracle transactional applications ·                     Provides customers with more options for their planning and budgeting deployment vs. strictly on-premise or cloud-only solution providers. The OpenWorld announcement of Oracle Planning and Budgeting Cloud Service is a preview announcement, with controlled availability expected in calendar year 2012.  For more information, check out the links below: Press Release Web site If you have any questions or need additional information, please feel free to contact me at [email protected].

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• David Cameron addresses - The Oracle Retail Week Awards 2012

  - by user801960

  The Oracle Retail Week Awards 2012 were last night. In case you missed the action the introduction video for the Oracle Retail Week Awards 2012 is below, featuring interviews with UK Prime Minister David Cameron, Acting Editor of Retail Week George MacDonald, the judges for the awards and key figureheads in British retail. Check back on the blog in the next couple of days for more videos, interviews and insights from the awards. Oracle Retail and "Your Experience Platform" Technology is the key to providing that differentiated retail experience. More specifically, it is what we at Oracle call ‘the experience platform’ - a set of integrated, cross-channel business technology solutions, selected and operated by a retail business and IT team, and deployed in accordance with that organisation’s individual strategy and processes. This business systems architecture simultaneously: Connects customer interactions across all channels and touchpoints, and every customer lifecycle phase to provide a differentiated customer experience that meets consumers’ needs and expectations. Delivers actionable insight that enables smarter decisions in planning, forecasting, merchandising, supply chain management, marketing, etc; Optimises operations to align every aspect of the retail business to gain efficiencies and economies, to align KPIs to eliminate strategic conflicts, and at the same time be working in support of customer priorities.   Working in unison, these three goals not only help retailers to successfully navigate the challenges of today (identified in the previous session on this stage) but also to focus on delivering that personalised customer experience based on differentiated products, pricing, services and interactions that will help you to gain market share and grow sales.

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• MySQL Connector/Net 6.4.6 Maintenance Release has been released

  - by fernando

  MySQL Connector/Net 6.4.6, a new version of the all-managed .NET driver for MySQL has been released.  This is a maintenance release and is recommended for use in production environments. It is appropriate for use with MySQL server versions 5.0-5.6. This is intended to be the final release for Connector/NET 6.4. It is now available in source and binary form from http://dev.mysql.com/downloads/connector/net/#downloads and mirror sites (note that not all mirror sites may be up to date at this point-if you can't find this version on some mirror, please try again later or choose another download site.) The 6.4.6 version of MySQL Connector/Net brings the following fixes: - Fix for List.Contains generates a bunch of ORs instead of more efficient IN clause in   LINQ to Entities (Oracle bug #14016344, MySql bug #64934). - Fix for error when trying to change the name of an Index on the Indexes/Keys editor; along with this fix now users can change the Index type of a new Index which could not be done   in previous versions, and when changing the Index name the change is reflected on the list view at the left side of the Index/Keys editor (Oracle bug #13613801). - Fix for stored procedure call using only its name with EF code first (MySql bug #64999, Oracle bug #14008699). - Fix for performance issue in generated EF query: .NET StartsWith/Contains/EndsWith produces MySql's locate instead of Like (MySql bug #64935, Oracle bug #14009363). - Fix for script generated for code first contains wrong alter table and wrong declaration for byte[] (MySql bug #64216, Oracle bug #13900091). - Fix for Exception thrown when using cascade delete in an EDM Model-First in Entity Framework (Oracle bug #14008752, MySql bug #64779). - Fix for Session locking issue with MySqlSessionStateStore (MySql bug #63997, Oracble bug #13733054). - Fixed deleting a user profile using Profile provider (MySQL bug #64409, Oracle bug #13790123). - Fix for bug Cannot Create an Entity with a Key of Type String (MySQL bug #65289, Oracle bug #14540202). This fix checks if the type has a FixedLength facet set in order to create a char otherwise should create varchar, mediumtext or longtext types when using a String CLR type in Code First or Model First also tested in Database First. Unit tests added for Code First and ProviderManifest. - Fix for bug "CacheServerProperties can cause 'Packet too large' error" (MySQL Bug #66578 Orabug #14593547). - Fix for handling unnamed parameter in MySQLCommand. This fix allows the mysqlcommand to handle parameters without requiring naming (e.g. INSERT INTO Test (id,name) VALUES (?, ?) ) (MySQL Bug #66060, Oracle bug #14499549). - Fixed inheritance on Entity Framework Code First scenarios. Discriminator column is created using its correct type as varchar(128) (MySql bug #63920 and Oracle bug #13582335). - Fixed "Trying to customize column precision in Code First does not work" (MySql bug #65001, Oracle bug #14469048). - Fixed bug ASP.NET Membership database fails on MySql database UTF32 (MySQL bug #65144, Oracle bug #14495292). - Fix for MySqlCommand.LastInsertedId holding only 32 bit values (MySql bug #65452, Oracle bug #14171960) by changing   several internal declaration of lastinsertid from int to long. - Fixed "Decimal type should have digits at right of decimal point", now default is 2, but user's changes in   EDM designer are recognized (MySql bug #65127, Oracle bug #14474342). - Fix for NullReferenceException when saving an uninitialized row in Entity Framework (MySql bug #66066, Oracle bug #14479715). - Fix for error when calling RoleProvider.RemoveUserFromRole(): causes an exception due to a wrong table being used (MySql bug #65805, Oracle bug #14405338). - Fix for "Memory Leak on MySql.Data.MySqlClient.MySqlCommand", too many MemoryStream's instances created (MySql bug #65696, Oracle bug #14468204). - Small improvement on MySqlPoolManager CleanIdleConnections for better mysqlpoolmanager idlecleanuptimer at startup (MySql bug #66472 and Oracle bug #14652624). - Fix for bug TIMESTAMP values are mistakenly represented as DateTime with Kind = Local (Mysql bug #66964, Oracle bug #14740705). - Fix for bug Keyword not supported. Parameter name: AttachDbFilename (Mysql bug #66880, Oracle bug #14733472). - Added support to MySql script file to retrieve data when using "SHOW" statements. - Fix for Package Load Failure in Visual Studio 2005 (MySql bug #63073, Oracle bug #13491674). - Fix for bug "Unable to connect using IPv6 connections" (MySQL bug #67253, Oracle bug #14835718). - Added auto-generated values for Guid identity columns (MySql bug #67450, Oracle bug #15834176). - Fix for method FirstOrDefault not supported in some LINQ to Entities queries (MySql bug #67377, Oracle bug #15856964). The release is available to download at http://dev.mysql.com/downloads/connector/net/6.4.html Documentation ------------------------------------- You can view current Connector/Net documentation at http://dev.mysql.com/doc/refman/5.5/en/connector-net.html You can find our team blog at http://blogs.oracle.com/MySQLOnWindows. You can also post questions on our forums at http://forums.mysql.com/. Enjoy and thanks for the support!

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• Oracle is a Leader again in Gartner’s Magic Quadrant for E-commerce

  - by David Dorf

  Although e-commerce represents only 10% of the typical brick-and-mortar retailer’s sales, that percentage continues to climb.  So it’s no wonder that many retailers are considering the purchase of new e-commerce platforms to provide a commerce experience that keeps customers coming back.  And once again, Oracle and IBM lead the pack, identified as leaders in Gartner’s 2013 Magic Quadrant for E-Commerce along with hybris.  Many retailers are realizing the need to support Commerce Anywhere, allowing customers to interact with brands on their own terms.  Gartner reinforces this trend saying, “E-commerce is moving beyond just an online selling channel to integrated platforms delivering a unified customer experience. Traditionally, most organizations have been investing in the online channels with the objective of driving additional sales. However, customers increasingly are expecting a seamless buying experience across all channels, and e-commerce is a critical part of this evolution since it is a point where other channels are integrating to synchronize the customer experience across channels." Oracle saw this trend coming and acquired ATG, FatWire, and Endeca, all leaders in their respective markets, starting back in 2010.  The assets have been combined as Oracle Commerce and represent a comprehensive solution for retailers to sell via the Web while offering the best customer experience possible.  Retailers like JCPenney, American Apparel, and Kohl’s have recently licensed Oracle Commerce as part of their transformations. In the next two years we’ll begin to see more separation between the retailers that have a Commerce Anywhere strategy, and those that continue to flail with separate channels.  Integrating online and offline commerce, along with mobile and social aspects are becoming crucial to success in the industry.

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• Oracle Utilities Application Framework V4.1 Group Fix 4 available

  - by ACShorten

  Oracle Utilities Application Framework V4.1 Group Fix 4 is available from My Oracle Support as Patch 13523301. This Group Fix contains a number of enhancements and keeps fixes up to date to the latest patch level. The enhancements included in this Group Fix include: UI Hints - In previous group fixes of the Oracle Utilities Application Framework the infrastructure to support UI Hints was introduced. This group fix completes the release of this functionality. Prior to this enhancement, products and implementers typically would build at least one UI Map per Business Object to display and/or maintain the object. Whilst, this can be generated using the UI Map maintenance function and stored, this enhancement allows additional tags and elements to be added to the Business Object directly to allow dynamic generation of the UI Map for maintenance and viewing the object. This reduces the need to generate and build a UI Map at all for that object. This will reduce maintenance effort of maintaining the product and implementation by eliminating the need to maintain the HTML for the UI Map. This also allows lower skilled personnel to maintain the system. Help and working examples are available from the View schema attributes and node names option from the Schema Tips dashboard zone. For example: Note: For examples of the hints, refer to an of the following Business Objects F1_OutcomeStyleLookup, F1-TodoSumEmailType, F1-BOStatusReason or F1-BIGeneralMasterConfig. Setting batch log file names -  By default the batch infrastructure supplied with the Oracle Utilities Application Framework sets the name and location of the log files to set values. In Group Fix 4 a set of user exits have been added to allow implementers and partners to set their own filename and location.  Refer to the Release Notes in the download for more details.

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• Der einfache Weg zur Oracle Fusion Middleware

  - by A&C Redaktion

  Was passiert eigentlich mit Produkten und Anwendungen, die unter Oracle Application Server entwickelt und betrieben wurden – jetzt, da der WebLogic Server diesen als wichtigste strategische Middleware-Plattform ablöst? Der Oracle Platinum Partner OPITZ CONSULTING widmet dieser Frage, die in den nächsten Jahren so manches Unternehmen beschäftigen wird, bereits jetzt eine umfassenden Kampagne aus Informations- und Serviceangeboten. Für OPITZ CONSULTING, wie auch andere Partner, die im Bereich Oracle Fusion Middleware tätig sind, gilt es jetzt, betroffenen Kunden die Möglichkeiten und Szenarien eines Upgrades vorzustellen, die Vorteile der neuen Lösungen zu erläutern und gemeinsam abzuwägen, welche Schritte nötig sind, um ihr Unternehmen fit für die Zukunft zu machen. Letztlich zählt die Leistung immer noch als das beste Argument. OPITZ CONSULTING hat jetzt die entscheidenden Informationen und Argumente zum Fusion Middleware Upgrade in einem Fact Sheet zusammengefasst. Von der Analyse über die Bewertung und Empfehlung bis hin zum validen Konzept werden die einzelnen Schritte anschaulich dargestellt. Desweiteren hilft die IT-Beratung ihren Kunden mittels Migrations-Check dabei, Varianten, Kosten und Nutzen der Umstellung auf die neue Technologie abzuwägen. Je nachdem, welche Produkte ein Kunde verwendet, bietet OPITZ CONSULTING unterschiedliche Upgrade-Szenarien an. Hier geht's zum Fact Sheet: „Oracle Fusion Middleware – Upgrade!“

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• Notes on Oracle BPM PS6 Adaptive Case Management

  - by gcolman

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} I have recently been looking at the  latest release of the BPM Case Management feature in the Oracle BPM PS6 release. I had put together some notes to help me gain a better understanding of the context of the PS6 BPM Case Management. Hopefully, this along with the other resources will enable you to gain a clear picture of the flexibility of this feature. Oracle BPM PS6 release includes Case Management capability. This initial release aims to provide: Case Management Framework Integration of Case Management with BPM & SOA suite It is best to regard the current PS6 case management feature as a case management framework. The framework provides the building blocks for creating a case management system that is fully integrated into Oracle BPM suite. As of the current PS6 release, no UI tooling exists to help manage cases or the case lifecycle. Mark Foster has written a good blog which outlines Case Management within PS6 in the following link. I wanted to provide more context on Case Management from my perspective in this blog. PS6 Case Management - High level View BPM PS6 includes “Case” as a first class component in a SOA Suite composite. The Case components (added to the SOA Composite) are created when a BPM process is assigned to a case in JDveloper. The SOA Case component is defined and configured within JDevloper, which allows us to specify the case data structures and metadata such as stakeholders, outcomes, milestones, document stores etc. "Activities" are associated with a case, and become available to be executed via the case apis. Activities are BPM processes, Human Activities or Java call outs. The PS6 release includes some additional database tables to store the case metadata and case instance data (data object, comments, etc…). These new tables are created within the SOA_INFRA schema and the documents associated with that case into a document repository that is configured with the case. One of the main features of Case Management is the control of the case logic through case events and case business rules. A PS6 Case has an associated business rule component, which can be configured to control the availability and execution of activities within the case. The business rules component is able to act upon events that the PS6 Case Management framework generates during the lifecycle of that case. Events are fired during the lifetime of the case (e.g. Case created, activity started, activity ended, note added, document uploaded.) Internal Case state The internal state of a case is represented by the diagram below. This shows the internal states and the transition paths for a Case from one state to the next Each transition in state will create an event that can be enacted upon via the Case rules engine. The internal case state lifecycle is defined as follows Defining a case A Case is created and defined as a component of a JDeveloper BPM project. When you create a Case as part of a BPM project, JDeveloper, creates the following components within the SCA composite: Case component Case component interfaces (WSDL etc) Case Rules component (Oracle Business Rules) Adds the Case Component and Case Rules Component to the BPM SOA composite Case Configuration The following section gives a high level overview of the items that can be configured for a BPM Case. Case Activities A Case is associated with a set of activities that are to be performed as part of that Case. Case activities can be: SOA Human Tasks BPM processes Custom Task (Java Class) Case activities are created from pre-existing BPM process or human tasks, which, once defined, can be configured additionally as Case activities in JDeveloper and made available within the lifecycle of a case. I've described the following configurable components of a case (very!) briefly as: Milestones Milestones are (optional) user defined logical milestones that can be achieved within a case. No activities are associates with a milestone, but milestone attainment can be programmatically set and events raised when milestones are reached Outcomes User defined status of a completed case. An event is fired when an outcome is attained. Case Data Defines the data that will be stored with a case XML schemas define the data that is stored with the case. Case Documents Defines the location of documents that are attached to a case (e.g. WebCenter Content) User Defined Events Optional user defined events that can be fired or captured to drive case processing rules Stakeholders Defines the actors who can participate in the case (roles, users, groups) Defines permissions for individual case permissions (read case, create document etc…) Business Rules Business rules are the main component controlling the flow of a Case Each case has an associated business ruleset Rules are fired on receiving Case events (or User defined events) Life cycle events Milestone events Activity events Data events Document events Comment events User event Managing the Case Managing the lifecycle of a case is achieved in two ways: Managing case logic with Business Rules Managing the case lifecycle via the Case APIs. A BPM Case can be viewed as a set of case data & documents along with the activities that can be performed within a case and also the case lifecycle state expressed as milestones and internal lifecycle state. The management of the case life is achieved though both the configuration of business rules and the “manual” interaction with a case instance through the Case APIs. Business Rules and Case Events A key component within the Case management framework is the event model. The BPM Case Management solution internally utilizes Oracle EDN (Event Delivery Network) to publish and subscribe to events generated by the Case framework. Events are generated by the Case framework on each of the processes and stages that a case instance will travel on its lifetime. The following case events are part of the BPM Case: Life cycle events Milestone events Activity events Data events Document events Comment events User event The Case business rules are configured to listen for these events, and business logic can be coded into the Case rules component to enact upon an event being received. Case API & Interaction Along with the business rules component, Cases can be managed via the Case API interfaces. These interfaces allow for the building of custom applications to integrate into case management framework. The API’s allow for updating case comments & documents, executing case activities, updating milestones etc. As there is no in built case management UI functions within the PS6 release, Cases need to be managed via a custom built UI, interacting with selected case instances, launching case activities, closing cases etc. (There is expected to be a UI component within subsequent releases) Logical Case Flow The diagram below is intended to depict a logical view of the case steps for a typical case. A UI or other service calls the Case interface to create a Case instance The case instance is created & database data inserted A lifecycle event is raised indicating a case activity (created) event The case business rules capture the event and decide on an action to take Additionally other parties can subscribe to Case events via EDN The business rules may handle the event, e.g. configured to execute a case activity on case creation event The BPM/Human Workflow/Custom activity is executed A case activity event is raised on the execute activity A case work UI or business service can inspect the case instance and call other actions to progress that case, such as: Execute activity Add Note Add document Add case data Update Milestone Raise user defined event Suspend case Resume case Close Case Summary Having had a little time to play around with the APIs and the case configuration, I really like the flexibility and power of combining Oracle Business Rules and the BPM Case Management event model. Creating something this flexible and powerful without BPM Case Management would take a lot of time and effort. This is hopefully going to save my customers a lot of time and effort! I may make amendments to this post as my understanding of Case Management increases! Take a look at the following links for official documentation etc. http://docs.oracle.com/cd/E28280_01/doc.1111/e15176/case_mgmt_bpmpd.htm https://blogs.oracle.com/bpm/entry/just_in_case Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";}

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• Oracle Customer Experience Summit @ OpenWorld

  - by Tony Berk

  Last week in New York, Mark Hurd and Anthony Lye hosted the Experience Revolution announcing Oracle Customer Experience. Now we are announcing the chance for you to learn more about customer experience. The Oracle Customer Experience Summit @ OpenWorld (October 3-5, separate registration required) is a new conference alongside OpenWorld in San Francisco bringing together leading brands and experts to share their insights, success stories and lessons learned to help you and your organization succeed in the Experience Revolution. You will learn about Oracle’s vision, strategy and complete solutions for customer experience and have access to interactive workshops and extensive networking opportunities. In addition to the knowledge packed CRM sessions at OpenWorld (September 30 - October 4), the Customer Experience Summit provides additional opportunities to learn best practices, strategy and tips and tricks to differentiate your brand. Content tracks will focus on Chief Customer Officers, Marketing and Sales, Service and Support, and Commerce and Loyalty.  It is now a full week of tactical and strategic learning and discussions with Oracle and industry experts. Register for OpenWorld and the Customer Experience Summit now! Register for both together to get the package price. Early bird specials for both conferences expire on July 13th!

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• Instructor Insight: Using the Container Database in Oracle Database 12 c

  - by Breanne Cooley

  The first time I examined the Oracle Database 12c architecture, I wasn’t quite sure what I thought about the Container Database (CDB). In the current release of the Oracle RDBMS, the administrator now has a choice of whether or not to employ a CDB. Bundling Databases Inside One Container In today’s IT industry, consolidation is a common challenge. With potentially hundreds of databases to manage and maintain, an administrator will require a great deal of time and resources to upgrade and patch software. Why not consider deploying a container database to streamline this activity? By “bundling” several databases together inside one container, in the form of a pluggable database, we can save on overhead process resources and CPU time. Furthermore, we can reduce the human effort required for periodically patching and maintaining the software. Minimizing Storage Most IT professionals understand the concept of storage, as in solid state or non-rotating. Let’s take one-to-many databases and “plug” them into ONE designated container database. We can minimize many redundant pieces that would otherwise require separate storage and architecture, as was the case in previous releases of the Oracle RDBMS. The data dictionary can be housed and shared in one CDB, with individual metadata content for each pluggable database. We also won’t need as many background processes either, thus reducing the overhead cost of the CPU resource. Improve Security Levels within Each Pluggable Database  We can now segregate the CDB-administrator role from that of the pluggable-database administrator as well, achieving improved security levels within each pluggable database and within the CDB. And if the administrator chooses to use the non-CDB architecture, everything is backwards compatible, too.  The bottom line: it's a good idea to at least consider using a CDB. -Christopher Andrews, Senior Principal Instructor, Oracle University

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• TU Berlin wurde mit Oracle Spatial Excellence Award ausgezeichnet

  - by britta wolf

  An der TU Berlin befasst sich das Institut für Geodesie und Geoinformationstechnik von Prof. Thomas Kolbe seit Jahren mit der Verwaltung und Analyse von raumbezogenen Daten in Oracle Spatial. Im Rahmen der diesjährigen Oracle Spatial User Conference in Washington wurden er und sein Team für die herausragenden Ergebnisse der Forschungsarbeiten im Bereich der 3-dimensionalen Stadt- und Geländemodelle ausgezeichnet. Insbesondere die Entwicklung der 3D City Database (3DCityDB), die die Erstellung von virtuellen 3D Stadtmodellen auf Basis von Oracle ermöglicht, sowie das Engagement in der Verbreitung und Weiterentwicklung des CityGML Standards, wurden gewürdigt. Die 3DCityDB mit ihrem Datenbankschema und den zugehörigen Tools steht als Open Source zur Verfügung und wird bereits international in zahlreichen Projekten eingesetzt. Interessiert? Zum Thema Oracle Spatial findet unter dem Titel "Wie kommen die Daten auf die Karte? Anwendungsbeispiele zur Integration von Geodaten" am 11. September um 11:00h ein einführender Webcast statt. Nähere Details dazu gibt es hier.  (Danke an unseren Kollegen Hans Viehmann (aus dem hohen Norden) für diesen Beitrag!)

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• Friday Spotlight: Network Troubleshooting with Oracle Linux

  - by Chris Kawalek

  Happy Friday, everyone! Our Spotlight this week is on a fantastic new article by Oracle's Robert Chase and posted on Oracle Technology Network. The article steps through, with command line examples, several strategies for tracking down network connectivity issues. From the article: "When applications that use network connectivity for communication are not working, the cause is often a mystery. Despite advances in modern operating systems, many users believe there is no way to directly "see" what's going over the wire, and that often leads to confusion and difficulties when something goes wrong. The reality is that you can actually see what's going over the wire, and there are a number of tools built into Oracle Linux for troubleshooting network issues. This article will help solve some of the mystery and make network connectivity a bit more user friendly." I highly recommend checking this article out, it's a good one! Network Troubleshooting with Oracle Linux  We'll see you next week! -Chris 

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• Oracle OpenWorld 2012 - Register Now - The Early Bird Gets the Reward

  - by Thanos

  Planning ahead is always a smart move, and it’s never been smarter than now. Register by July 13 for Oracle OpenWorld and save US$500 off the onsite fee. By acting now, you’ll guarantee yourself access to: 2,000-plus sessions Hundreds of demos Dozens of hands-on labs Daily keynote addresses Two vast Exhibition Halls What's more, you'll receive all this for hundreds of dollars less than if you register later. Get an inside line on the latest technology, learn how to optimize your existing systems, and ask questions directly to the strategists and developers responsible for the products you rely on every day to succeed at your company. If you’ve been to Oracle OpenWorld and are planning to attend again, it won’t pay to wait. And if this is your first time, here’s the opening you’ve been waiting for. Register today and save US$500 off the onsite fee. Discounts available to attendees completing registration by July 13, 2012, 11:00 p.m. (Pacific time). Discounts may not be combined with any other promotion, discount, reduced rate, or offer. Only one discount per attendee allowed. The Oracle OpenWorld and JavaOne Emerging Markets pass can be purchased at a discounted rate when attendees register and select countries within the EE, CIS & MEA regions from African Operations (except South Africa), Albania, Armenia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Czech Republic, Cyprus, Estonia, Egypt, FYR Macedonia, Georgia, Hungary, Iraq, Jordan, Kazakhstan, Kosoevo (formerly Republic of Yugoslavia), Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Malta, Moldova, Montenegro, Oman, Palestine, Poland, Qatar, Romania, Russia, Saudi Arabia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan, and Yemen. Attendees from these countries will need to enter a  priority code as their discount code during the registration process, where they are prompted for a "Priority Code". Please contact your local A&C Manager or email us at partner.imc-AT-beehiveonline.oracle-DOT-com

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• Unified Auditing - Das neue Auditing in Oracle Database 12c

  - by Heinz-Wilhelm Fabry (DBA Community)

  In Datenbanken werden fast immer vor allem wichtige Informationen abgelegt. Der Zugriff darauf unterliegt in der Regel gesetzlichen oder betrieblichen Auflagen. Weil der Nachweis, dass diese Auflagen eingehalten werden, ausschliesslich über das Auditing möglich ist, ist eine Datenbank ohne Auditing eigentlich nicht vorstellbar. Ein Artikel der DBA Community hat sich bereits vor einiger Zeit mit den Möglichkeiten und Varianten des Auditierens in der Datenbankversion Oracle Database 11g beschäftigt. Der Artikel beschreibt das Auditing vom Default Auditing, mit dem zum Beispiel das Starten und Stoppen der Datenbank dokumentiert wird, bis hin zum Fine Grained Auditing (FGA), das sehr zielgerichtet DML Operationen erfasst. Er geht auch auf die unterschiedlichen Speichermöglichkeiten für die Audit Daten ein, auf die sogenannten audit trails: Neben der Variante, den audit trail in unterschiedlichen Tabellen der Datenbank (SYS.AUD$, SYS.FGA_LOG$, DVSYS.AUDIT_TRAIL$) abzulegen, wird dabei auf Betriebssystemdateien in einem Oracle proprietären oder im XML Format zurückgegriffen sowie auf die SYSLOGs oder EVENT LOGs der Betriebssysteme. Schaut man sich das alles an, kann man sicherlich feststellen, dass das Auditing über viele Jahre ständig an neue Anforderungen angepasst und erweitert wurde. Aber es ist damit auch nach und nach unübersichtlicher geworden. Das ist vor allem deshalb problematisch, weil das Ziel des Auditing nicht das unbegerenzte Sammeln von Informationen ist, sondern die Auswertung dieser Informationen. Darum wurden in der aktuellsten Datenbankversion, Oracle Database 12c, die unterschiedlichen audit trails zu einem einzigen audit trail zusammengeführt. Das Ergebnis wird als unified auditing bezeichnet. Die dazu nötige vollständige Überarbeitung der Architektur des Auditing Verfahrens bietet gleichzeitig die Gelegenheit, weitere Verbesserungen zu implementieren. Das betrifft sowohl die Performance als auch die Öffnung des gesamten Auditierens zur Nutzung durch diverse weitere Oracle Werkzeuge wie SQL*Loader und RMAN. Der folgende Artikel beschreibt, wie man das neue unified auditing einrichtet, wie man damit arbeitet und welche Vorteile es gegenüber dem 'alten' Auditing bietet Hier geht's zum Artikel.

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• Cloud Without Compromise – Oracle Fusion HCM

  - by Jay Richey, HCM Product Marketing

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} We’ve all heard about the cloud, and many HR organizations have already launched cloud initiatives. But too many cloud HCM vendors can’t deliver on their promise to lower costs, reduce risk and improve efficiency. When only 5% of CEOs are satisfied with HR*, something needs to change. Only Oracle delivers the promise of the cloud in deployment models tailored to your needs – giving you cloud without compromise. Oracle Fusion HCM provides a unified system with all the analytics and reporting tools you need. Join us for an engaging and insightful webcast this Wednesday, November 16th, at 9am Pacific to learn more about how Oracle Fusion HCM can fulfill your promise. http://www.oracle.com/us/dm/sev100018463-wwmk11040178mpp002-521274.html

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• Oracle Brings Analytics to Project Management

  - by Sylvie MacKenzie, PMP

  Excerpt from PROFIT - ORACLE - by Alison Weiss  Nonprofit and for-profit organizations have many differences, but there is one way they are alike—managers struggle with huge amounts of data generated every day. Project data by itself has limited use—but any organization that can gain insight to make accurate predictions or to use resources more effectively can gain an operational advantage. Oracle’s Primavera P6 Analytics 2.0 business intelligence solution enables organizations using Oracle’s Primavera P6 Professional Project Management to do just that: identify critical issues and uncover trends in stores of project data. Primavera P6 Analytics provides management with the ability to look at not only how a single effort is progressing, but also how the entire organization is doing from a project perspective. The latest release includes new features that make it even easier to gather and analyze critical information. For example, the addition of geocoding gives Primavera P6 Analytics users the ability to track resources geographically on longitude and latitude and use a map to get an overall view of how projects, programs, and activities are deployed. “A nonprofit with relief projects in Vietnam, for example, can drill down to the project and get a world view and a regional view,” says Yasser Mahmud, vice president of product strategy and industry marketing in Oracle’s Primavera Global Business Unit. “Then they can drill down further to show statistics; key performance indicators; and how that program, portfolio, or project work is actually getting done.” The addition of new mobile capabilities to Primavera P6 Analytics puts deep-dive analysis into project managers’ hands with compatibility with major tablet operating systems. Now, nonprofits or for-profits working in remote locations can provide real-time visibility into projects to alert management if issues are occurring that need to be addressed immediately. “Primavera P6 Analytics generates information that can help organizations improve their utilization and trim down overall operating costs,” says Mahmud. “But more importantly, it gives organizations improved visibility.”

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• TCO Comparison: Oracle Exadata vs IBM P-Series

  - by Javier Puerta

  Cost Comparison for Business Decision-makersOracle Exadata Database Machine vs. IBM Power SystemsHow to Weigh a Purchase DecisionOctober 2012 Download full report here In this research-based  white paper conducted at the request of Oracle, The FactPoint Group compares the cost of ownership of the Oracle Exadata engineered system to a traditional build-your-own (BYO) solution, in this case an IBM Power 770 (P770) with SAN storage.  The IBM P770 was chosen given it is IBM’s current most popular model, based on FactPoint primary and secondary research and IBM claims, and because at least one of the interviewed customers had specifically migrated from a P770 to Exadata, affording us a more specific data point for comparison. This research found that Oracle Exadata: Can be deployed more quickly and easily requiring 59% fewer man-hours than a traditional IBM Power Systems solution. Delivers dramatically higher performance typically up to 12X improvement, as described by customers, over their prior solution.  Requires 40% fewer systems administrator hours to maintain and operate annually, including quicker support calls because of less finger-pointing and faster service with a single vendor.  Will become even easier to operate over time as users become more proficient and organize around the benefits of integrated infrastructure. Supplies a highly available, highly scalable and robust solution that results in reserve capacity that make Exadata easier for IT to operate because IT administrators can manage proactively, not reactively.  Overall, Exadata operations and maintenance keep IT administrators from “living on the edge.”  And it’s pre-engineered for long-term growth. Finally, compared to IBM Power Systems hardware, Exadata is a bargain from a total cost of ownership perspective:  Over three years, the IBM hardware running Oracle Database cost 31% more in TCO than Exadata.

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• OLL Live webcast - Using SQL for Pattern Matching in Oracle Database

  - by KLaker

  If you are interested in learning about our exciting new 12c SQL pattern matching feature then mark your diaries. On Wednesday, October 30th at 8:00 am (US/Pacific time zone) Supriya Ananth, who is one of our top curriculum developers at Oracle, will be hosting an OLL webcast on our new SQL pattern matching feature. The ability to recognize patterns in a sequence of rows has been a capability that was widely desired, but not possible with SQL until now. Row pattern matching in native SQL improves application and development productivity and query efficiency for row-sequence analysis. With Oracle Database 12c you can use the new MATCH_RECOGNIZE clause to perform pattern matching in SQL to do the following: Logically partition and order the data using the PARTITION BY and ORDER BY clauses Use regular expressions syntax to define patterns of rows to seek using the PATTERN clause. These patterns a powerful and expressive feature, applied to the pattern variables you define. Specify the logical conditions required to map a row to a row pattern variable in the DEFINE clause. Define measures, which are expressions usable in the MEASURES clause of the SQL query. For more information and to register for this exciting webcast please visit the OLL Live website, see here: https://apex.oracle.com/pls/apex/f?p=44785:145:116820049307135::::P145_EVENT_ID,P145_PREV_PAGE:461,143.  Please note - if the above link does not work then go to OLL (https://apex.oracle.com/pls/apex/f?p=44785:1:) and click the OLL Live icon (upper right, beneath the Login link or logout link if you are already logged in). The pattern matching webcast is listed on the calendar of events on 30 October.

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• New Book - Oracle ADF Enterprise Application Development Made Simple

  - by Shay Shmeltzer

  It's nice to see another ADF book out there, this one from Sten Vesteli titled "Oracle ADF Enterprise Application Development Made Simple" comes from Packet Publishing Unlike other ADF books out there, this one doesn't aim to teach you Oracle ADF, but rather focuses on the right way to structure and manage a project that leverages ADF. This is a welcomed addition to the bookshelf for people who are looking into ADF based development. One thing I find is that some organization just start developing an ADF application without first doing much planning, something that is understandable given that it is very easy to start building a prototype with ADF and then just grow it into a full blown application. However, as the book points out, doing a bit of planning before you delve into the actual project development can save you a lot of time in the future. For example it is much better to have the right breakdown and structure of your project to allow you to do efficient team development right out of the gate, then to find out 1 year down the road that you are dealing with one monolithic size project which is hard to manage. The book touches on such topics as project organization (workspaces, projects, packages), planning your infrastructure (templates, framework classes), coding standards, team structure, etc. It also covers various aspects of application lifecycle management such as versioning, build, testing, deployment and managing requirements and tasks and how all of those are done when using JDeveloper and Oracle ADF. It's nice to see that the book covers working with Oracle Team Productivity Center - a solution that might not be getting the exposure it deserves. The book also has some chapters about security, internalization and customization of applications both with MDS and with ADF Faces skins (and it even covers the brand new skin editor). Overall I think this is definitely a book you should read if you are about to start your way on a new enterprise scale ADF application. Taking into account the topics that the book discusses before you start your work will save you time and effort down the road. By the way, don't forget that as an OTN member you can get discount on this and other books.

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• Oracle OpenWorld Session: “Business Driven Development with BPM: Lessons from the Real World”

  - by Ajay Khanna

  One of key values that BPM promises is “Business Empowerment”. People closest to the processes, who participate in the process every day, are the ones who know most about the process. These are the people who run day-to-day operations, people who triage customer issues, people who envision improvements and innovations. It is, therefore, imperative that when a company decides to use BPM technology to automate their business processes, business people take the driver’s seat. BPM is not an IT only project. Oracle BPM suite has been designed keeping this core tenet of BPM, Business Empowerment, in mind. The result is business user centered design of Process Composer. Process Composer is designed to let business users document their processes, analyze them using simulation, create web forms, specify business rules and even run them in testing mode using process player, to see if the designed process meets their needs. This does not mean that IT has no role in this process. In fact, Oracle BPM Suite has made it very easy for Business and IT to collaborate. The same process can be shared among business, and IT stakeholders and each can collaborate to create model-driven, process based executable applications. A process may need to integrate with multiple systems via various mechanisms, and IT leads system and data integration effort. IT helps fine tune the performance of process applications and ensures that the deployment of process application meets scalability and failover standards. In this session, we saw Harish Gaur and Satya Narayanan from Oracle demonstrate roles Business and IT play in BPM projects and how Oracle BPM Suite enables business and IT collaboration to design and automate process based applications. They also discussed real life customer stories. Some key takeaways from this session: There are no IT projects, only business initiatives, requiring IT support Identify high impact processes – critical, better BPM ROI Identify key metrics to measure process performance Align business with IT layer

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• An Oracle's Interns Story by Samarth Varshney

  - by user769227

  I have written a short write-up about my experience at Oracle and am attaching some pics along:  I joined Oracle on 5th January 2011 as part of my internship program in BITS Pilani Goa Campus. In the short period of six months, I had the most beautiful and interesting time of my life. It was fun to work in Oracle, thanks to the whole team. I had an excellent manager, simple and sophisticated, who gave me the utmost enthusiasm to work. I gained a lot of knowledge during my internship, thanks to my colleagues. They were very helpful and motivated us (interns) in every possible way. In the initial stages of work, in which you know almost nothing, they helped me gain knowledge at a rapid speed. Thanks to the vast database of study material at the Oracle site, that I could start on with my project in a very short time.  For me, the time flew like anything and made the 6 months look like a few days. It was probably due to the team, that the work was so much fun. We had our deadlines but had full freedom as to how to work and when to work. I don't remember a single instance, in which I was working and not listening to songs. I mean it will always be a time to remember. I hope to join this company and make this time last forever.  Samarth 

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• PeopleSoft and PeopleTools at Oracle OpenWorld 2012

  - by PeopleTools Strategy

  From Jeff Robbins PeopleTools 8.52 Gregory Sawyer October 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Oracle Open World is once again just around the corner.  This is a huge event for Oracle with thousands of individual sessions that cover all sorts of topics.  Here’s a link to a note from Paco Aubrejuan about PeopleSoft’s plans for this year’s conference: [link: http://www.oracle.com/us/industries/utilities/pfst-oow12-letter-1841052.pdf] Each year, PeopleTools sessions prove to be among the highest rated and best attended sessions of the conference. Once again we’ve put together a broad program of sessions and a great Hands on Lab, so be sure to use the Open World Schedule Builder to pre-register for the sessions you think will be of greatest value to you: [link: https://www.oracle.com/webapps/token/scheduler] Highlights of our program include: · Customer success with PeopleTools 8.52 · Great new features of the upcoming PeopleTools 8.53 · PeopleSoft’s new mobile solutions · Innovative technologies for your PeopleSoft system: Integration, User Experience, Lifecycle Management and more We’re excited about all that we have planned and look forward to seeing you there.  Stop by the DEMOGrounds to ask questions, see new features or just say hello. See you all there Jeff

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• Wer kennt Oracle Label Security?

  - by Heinz-Wilhelm Fabry (DBA Community)

  Oracle Label Security (OLS) ist eine Option der Enterprise Edition der Datenbank seit der Datenbankversion 9.0.1. Es handelt sich bei OLS um eine fertige Anwendung, die vollständig auf Oracle Virtual Private Database (VPD) aufgebaut ist. Obwohl es sich also bei OLS um ein 'gestandenes' Oracle Produkt handelt, ist es vielen Kunden unbekannt. Oder vielleicht sollte man präziser sagen: Kaum ein Kunde redet über OLS. Das liegt sicherlich in erster Linie daran, dass Kunden, die sensibel für Security Fragen sind, sowieso nicht gerne Auskunft geben über die Massnahmen, die sie selbst ergriffen haben, sich zu schützen. Wenn man dann noch bedenkt, dass die Kunden, die OLS einsetzen, häufig aus Bereichen stammen, die für ihre Diskretion bekannt sind - Dienste, Polizei, Militär, Banken - hat man einen weiteren Grund dafür gefunden, warum so wenige über OLS reden. Das ist allerdings bedauerlich, denn besonders in dieser Zeit steigenden Security Bewusstseins, verdient OLS auf jeden Fall mehr Aufmerksamkeit. Dieser Tipp möchte deshalb dazu beitragen, OLS bekannter zu machen. Dazu werden zunächst einige einführende Informationen zu OLS gegeben. Danach wird anhand eines kleinen Beispiels gezeigt, wie man mit OLS arbeitet. Ergänzend sei hier noch erwähnt, dass der Einsatz von OLS keinerlei Veränderungen an vorhandenen Anwendungen erfordert. In der Oracle Terminologie heisst das: OLS ist transparent für Anwender und Anwendungen. Zum vollständigen Artikel geht es hier.

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• Oracle OpenWorld 2012 is Around the Corner - Discover AutoVue Activities

  - by Pam Petropoulos

  Planning to attend Oracle OpenWorld 2012?  If so, be sure to check out the various AutoVue Enterprise Visualization activities that you can take advantage of while in San Francisco. AutoVue Sessions: CON8381 - Streamline PLM Design-to-Manufacturing Processes with AutoVue Visualization   Click here for full session description. Date: Monday, October 1, 2012 Time: 10:45 a.m. – 11:45 a.m. Location: Intercontinental Hotel - Telegraph Hill Customer Speaker: Siew Yeow Loye, Global Foundries   CON8385 - Optimize Asset Performance and Reliability with AutoVue Visualization   Click here for full session description. Date:Thursday, October 4, 2012 Time: 2:15 p.m. – 3:15 p.m. Location: Palace Hotel – Gold Ballroom AutoVue Demo Pods: Demo   Demo ID: 3122   AutoVue: PLM & Enterprise Visualization Moscone West; Workstation: W-082 Demo ID: 3001  Oracle E-Business Suite Enterprise Asset Management and AutoVue Visualization Solutions Palace Hotel Level 2 HPU-008   Customers are also invited to attend the Oracle OpenWorld 2012 Supply Chain Management Customer Reception on Tuesday, October 2, 2012. This year's event is being held at ROE Lounge, located just 2 blocks from Moscone Center, and offers a casual and upbeat atmosphere so you can mix and mingle with friends and colleagues. This event sold out last year and space is again limited so Register Today. Date: Tuesday, October 2, 2012 Time: 6:00 p.m. – 8:00 p.m. Location: ROE Lounge, 651 Howard Street, San Francisco   For additional information regarding AutoVue sessions, demos, and activities be sure to review the AutoVue FocusOn Document.   Join us at Oracle OpenWorld, September 30–October 4, 2012 and discover new products, solutions, and practices to make you even more successful in your job and in your industry.

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• What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12

  - by Richard Lefebvre

  There is plenty to SEE for CRM during OpenWorld in San Francisco, September 30 - October 4! Here are some of the sessions in the CRM Track that you might want to consider attending for products you currently own or might consider for the future. I think you'll agree, there is quite a bit of investment going on across Oracle CRM. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. General Session: Oracle Fusion CRM—Improving Sales Effectiveness, Efficiency, and Ease of Use (Session ID: GEN9674) - Oct 2, 11:45 AM - 12:45 PM. Anthony Lye, Senior VP, Oracle leads this general session focused on Oracle Fusion CRM. Oracle Fusion CRM optimizes territories, combines quota management and incentive compensation, integrates sales and marketing, and cleanses and enriches data—all within a single application platform. Oracle Fusion can be configured, changed, and extended at runtime by end users, business managers, IT, and developers. Oracle Fusion CRM can be used from the Web, from a smartphone, from Microsoft Outlook, or from an iPad. Deloitte, sponsor of the CRM Track, will also present key concepts on CRM implementations. Oracle Fusion Customer Relationship Management: Overview/Strategy/Customer Experiences/Roadmap (CON9407) - Oct 1, 3:15PM - 4:15PM. In this session, learn how Oracle Fusion CRM enables companies to create better sales plans, generate more quality leads, and achieve higher win rates and find out why customers are adopting Oracle Fusion CRM. Gain a deeper understanding of the unique capabilities only Oracle Fusion CRM provides, and learn how Oracle’s commitment to CRM innovation is driving a wide range of future enhancements. Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM - 11:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Siebel CRM Overview, Strategy, and Roadmap (CON9700) - Oct 1, 12:15PM - 1:15PM. The world’s most complete CRM solution, Oracle’s Siebel CRM helps organizations differentiate their businesses. Come to this session to learn about the Siebel product roadmap and how Oracle is committed to accelerating the pace of innovation and value for its customers on this platform. Additionally, the session covers how Siebel customers can leverage many Oracle assets such as Oracle WebCenter Sites; InQuira, RightNow, and ATG/Endeca applications, and Oracle Policy Automation in conjunction with their current Siebel investments. Oracle Fusion Social CRM Strategy and Roadmap: Future of Collaboration and Social Engagement (CON9750) - Oct 4, 11:15 AM - 12:15 PM. Social is changing the customer experience! Come find out how Oracle can help you know your customers better, encourage brand affinity, and improve collaboration within your ecosystem. This session reviews Oracle’s social media solution and shows how you can discover hidden insights buried in your enterprise and social data. Also learn how Oracle Social Network revolutionizes how enterprise users work, collaborate, and share to achieve successful outcomes. Oracle CRM On Demand Strategy and Roadmap (CON9727) - Oct 1, 10:45AM - 11:45AM. Oracle CRM On Demand is a powerful cloud-based customer relationship management solution. Come to this session to learn directly from Oracle experts about future product plans and hear how Oracle is committed to accelerating the pace of innovation and value to its customers. Knowledge Management Roadmap and Strategy (CON9776) - Oct 1, 12:15PM - 1:15PM. Learn how to harness the knowledge created as a natural byproduct of day-to-day interactions to lower costs and improve customer experience by delivering the right answer at the right time across channels. This session includes an overview of Oracle’s product roadmap and vision for knowledge management for both the Oracle RightNow and Oracle Knowledge (formerly InQuira) product families. Oracle Policy Automation Roadmap: Supercharging the Customer Experience (CON9655) - Oct 1, 12:15PM - 1:15PM. Oracle Policy Automation delivers rapid customer value by streamlining the capture, analysis, and deployment of policies across every facet of the customer experience. This session discusses recent Oracle Policy Automation enhancements for policy analytics; the latest Oracle Policy Automation Connector for Siebel; and planned new capabilities, including availability with the Oracle RightNow product line. There is much more, so stay tuned for more highlights or check out the Content Catalog and search for your areas of interest. 

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