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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Nginx + CodeIgniter + Invision power board rewrite rule probem.

    - by Ufuk
    Hello, I have a setup where I have a folder structre like: / /application /system /forum index.php My ngix configuration: if (!-f $request_filename) { rewrite ^/(.*)$ /index.php/$1 last; } location ~ /index.php { fastcgi_pass 127.0.0.1:9000; fastcgi_index index.php; include /usr/local/nginx/conf/fastcgi_params; fastcgi_param SCRIPT_FILENAME /var/www/vhosts/mydomain.com/httpdocs/index.php; } This setup works correctly and redirects urls to correct controller of codeigniter yet it does also forward www.mydomain.com/forum to codeigniter, which eventually shows a 404 page of CodeIgniter. Does anyone know the correct configuration for my setups? Thank you.

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  • Window management shortcuts?

    - by pwnguin
    I've got a single massive monitor at home, and I've decided to mimic the Windows 7 window tiling shortcuts. I found a few guides online using wmctrl, and it's going well, save one thing: maximized windows don't respond to it. gconftool-2 --type string --set /apps/metacity/keybinding_commands/command_1 "wmctrl -r :ACTIVE: -e 0, 0,0, `xwininfo -root | grep Width | awk '{ print ($2/2)}'`, `xwininfo -root | grep Height | awk '{ print $2 }'`" (I've added line returns to make an otherwise massive one-liner readable.) I've bound this to a hotkey and it works, unless the window is maximized. Any ideas on how to fix this up?

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  • Compatibility of ESX 4 and LTO 3 with LSI2032 Dell Power Edge

    - by dbaur
    Hello, does anybody know something about the compatibility of an LTO 3 Tapedrive (PV HH LTO 3 400GB) attached to an LSI2032 SCSI-Controller? These devices are added to an Dell PowerEdge T610 Server which is listed in the certified Compatibility Guide. I can`t find any information for this controller and this tapdevice. Or are they automaticly compatible because they are options for an compatible Server? greetings Dennis

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  • Diagnosing laptop charging issues

    - by Ben
    My HP dv6000 laptop will not run on battery power. It will only run while plugged into the wall. I have already replaced the battery, but it still will not operate on battery power. The problem began slowly. The original battery's life got shorter and shorter, until eventually it would only last ~45 seconds before going into hibernation. Finally, the battery would not work at all, so I threw it out and just used it without a battery. I bought a replacement recently.... but the problem persists. When I connect the new battery to the system, the "charging" light turns on for about 30 seconds, then goes dark. I'm assuming there's something wrong with the internal charging circuitry? If this is the case, how would I go about fixing this, short of buying a new motherboard? If anyone could give me some assistance in confirming/rejecting my diagnosis I'd be very appreciative! :)

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  • Recording for the JVM Diagnostics & Configuration Management sessions

    - by user491905
    Thank you very much for watching my first 2 Oracle Fusion Middleware iDemos. I've recorded the first 2 sessions. Please download the recording from the following links. Troubleshoot Java Memory Leaks with Oracle JVM Diagnostics9 June 2011, 2:04 pm Sydney Time, 53 mins Manage WebLogic Servers by Oracle Enterprise Manager & Configuration Manager16 June 2011, 1:59 pm Sydney Time, 49 minutes I'll publish the presentation slide deck shortly.

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  • Low framerate on background apps

    - by user1698923
    My problem is that when a game is running in the foreground, in Full Screen mode, any applications on my second monitor (such as youtube videos, videos, not app specific) drop their frame-rate to about 2-3 FPS. It seems like some sort of power management option that I can't track down. As far as I can tell, it's not due to the GPU not being able to keep up. For instance, my PC can play League of Legends at about 280FPS when the framerate is uncapped. If i cap it at 60FPS using the in-game option, it has no affect on the performance of the background app. Summary Operating System Windows 8 Pro 64-bit CPU Intel Core i7 3820 @ 3.60GHz 42 °C Sandy Bridge-E 32nm Technology RAM 12.0GB Triple-Channel DDR3 @ 533MHz (7-7-7-20) Motherboard Gigabyte Technology Co., Ltd. X79-UD3 (SOCKET 0) 37 °C Graphics DELL U2713HM (2560x1440@59Hz) DELL U2713HM (2560x1440@59Hz) 1280MB NVIDIA GeForce GTX 570 (Gigabyte) 58 °C Hard Drives 212GB Volume0 (RAID) 1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA) 36 °C 1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA) 34 °C Optical Drives No optical disk drives detected Audio ASUS Xonar Essence STX Audio Device Operating System Windows 8 Pro 64-bit Computer type: Desktop Graphics Monitor 1 Name DELL U2713HM on NVIDIA GeForce GTX 570 Current Resolution 2560x1440 pixels Work Resolution 2560x1400 pixels State Enabled, Output devices support Multiple displays Extended, Secondary, Enabled Monitor Width 2560 Monitor Height 1440 Monitor BPP 32 bits per pixel Monitor Frequency 59 Hz Device \\.\DISPLAY4\Monitor0 Monitor 2 Name DELL U2713HM on NVIDIA GeForce GTX 570 Current Resolution 2560x1440 pixels Work Resolution 2560x1400 pixels State Enabled, Output devices support Multiple displays Extended, Primary, Enabled Monitor Width 2560 Monitor Height 1440 Monitor BPP 32 bits per pixel Monitor Frequency 59 Hz Device \\.\DISPLAY5\Monitor0 NVIDIA GeForce GTX 570 Manufacturer NVIDIA Model GeForce GTX 570 GPU GF110 Device ID 10DE-1086 Revision A2 Subvendor Gigabyte (1458) Series GeForce GTX 500 Current Performance Level Level 3 Current GPU Clock 845 MHz Current Memory Clock 1900 MHz Current Shader Clock 1690 MHz Voltage 0.988 V Technology 40 nm Die Size 520 mm² Release Date Dec 07, 2010 DirectX Support 11.0 OpenGL Support 5.0 Bus Interface PCI Express x16 Temperature 57 °C Driver version 9.18.13.2018 BIOS Version 70.10.55.00.01 ROPs 40 Shaders 512 unified Memory Type GDDR5 Memory 1280 MB Bus Width 64x5 (320 bit) Filtering Modes 16x Anisotropic Noise Level Moderate Max Power Draw 219 Watts Count of performance levels : 3 Level 1 - "Default" GPU Clock 50 MHz Memory Clock 135 MHz Shader Clock 101 MHz Level 2 - "2D Desktop" GPU Clock 405 MHz Memory Clock 324 MHz Shader Clock 810 MHz Level 3 - "3D Applications" GPU Clock 845 MHz Memory Clock 1900 MHz Shader Clock 1690 MHz Things I've tried: 1) Updating the graphics driver 2) Setting windows power mode to High Performance 3) Reset Nvidia Global Performance settings to default

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • USB ports causing Wireless and Mobile Phone tethering drop out

    - by chrolli
    I have a problem with my USB ports and I can't seem to pinpoint the problem. I'm hoping that I can get some idea as to how to troubleshoot my problem. Problem description: I recently bought a USB Wireless Adapter in order to connect my Desktop PC to the WLAN. The dongle keeps dropping off connection regularly on average once a minute. And the connection is slow. What I've tried: I installed a network scanner to determine signal strength. The PC/adapter combo is getting about 70% signal strength. I have a laptop that has an internal Wireless adapter. I moved the laptop near the location of the PC. The signal strength was above 90%. I installed the USB adapter on the laptop. I placed the laptop near the location of the PC. The signal strength was above 80%. And there is no drop out issue. I've isolated the problem to be on the PC. I used internet tethering on my mobile phone in order to test the USB ports. I get the same problem, themobile phone keeps dropping in and out. I plugged the adapter and phone on all USB ports, and it is still dropping out on all ports. I've isolated the problem to be the Motherboard, USB hub. I updated the BIOS, and USB driver. Still dropping out. I noticed that when I used the mobile phone tethering method, the phone (iphone 5) is guarenteed to drop out and does not appear to charge if I jiggle the the 8-pin connector on the base of the phone. If I push the pin tightly on the phone, the phone starts charging, as soon as I let go, it stops and drops out from the PC. This is strange because this doesn't happen when it is plugged to the powerboard. Which means that the 8 pin connector is fine. I'm not sure what the problem is. I assume that it is to do with the USB ports not supplying enough power which in turn causes the devices to intermittently drop out. The reason I say this is because the USB cable works fine when plugged into a powerboard with enough power supplied to the phone. Only when it is plugged into the USB port on the PC, does it drop out. My motherboard is Asus P8z68-v le. My Wireless adapter is the D-link DWA131. I can't seem to find any settings in the BIOS to increase the south bridge voltage so as to supply more power to the USB ports. Although this problem only occurs when I'm trying to hook up to a device supplying internet connection. My USB HDD, Flash drives, and Mouse and Key are working fine! Any suggestions please?

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  • Design pattern for window management in a Java Swing app

    - by Lord Torgamus
    I've just started creating my very first little Java Swing app. When the program opens, it brings up a single, simple window with a label and a couple buttons. Clicking one of those buttons is supposed to wipe out the welcome screen and replace it with a totally different panel. I'm not sure what the best way to create that functionality is. One method would be to pass my JFrame as an argument into... just about every other component, but that feels hacky to me. Or, there's making each panel double as an action listener, but that doesn't seem right, either. Is there a design pattern I should be applying here? "Replace the contents of the main — and only — window" must be a reasonably common operation. A name for the pattern would be enough; I can use Google on my own from there. (I wouldn't say no to a longer explanation, though.)

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  • Is 850W SMPS enough for the below Config?

    - by bali208
    We are planing to assemble a file server of the following configuration. 1) Intel S2400SC2 Motherboard. 2) Xeon 2407 Processor x 2 (Dual Processors) 3) 8gb x 8 ECC DDR3 RAM 4) One 2 TB Seagate HDD. 5) 8 cabinet fans fitted for NZXT Switch 810 Cabinet. Our question is is CoolerMaster 850 Watts power supply enough for our machine? Or we have to put 1050 Watts power Supply? Please suggest the best Brand and Wattage of SMPS we have to buy for our system. Thank you.

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  • Laserjet Experts: How many power cycles per month?

    - by marienbad
    I recently got a nice Laserjet 8100DN for my house. I will probably never print more than 1% of its rated monthly duty cycle. But it runs some fairly noisy fans 24/7 if it's left on, so I am in the habit of turning the machine off as soon as I'm done with it. So, for all you who have a lot of experiencing administrating workgroup LaserJets, do you think I'll end up killing it from too many on-off cycles?

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  • Windows 7 remains powered on when restarting

    - by BombDefused
    I'm running windows 7 x64 on an MSI P67A-GD53 motherboard, in an Antec P280 Super Midi Towercase with a Corsair 650w PSU. I've just installed a second instance of windows 7 x64 on a separate disk (this is to keep my games separate from my work OS). The problem is that it appears now that I cannot restart from either instance of Windows 7. The shut down command, and sleep commands work as expected. When I try to restart, the shutdown happens but the system never reboots. Everything remains powered on, until I hold down the power button to force the power off. Ithink (but am not 100% sure) this has only started since I installed the second OS, and am assuming this has something to do with the motherboard needing to know which OS to run up again? Some other forums I've read suggest that the PSU has a major role in restart and could be at fault. Changing the boot order of the disks in the BIOS does not change anything. Any suggestions greatfully recieved! Update: I now have a reproduceable issue: I think the secondary OS install may have been a red herring. It was when windows tried to reboot during the install that I noticed the issue. After playing around with installing drivers, and rebooting many many times, I have found that it is the OC genie setting on the MSI motherboard that seems to trigger the problem. This makes sense as I only started using the OC genie feature a couple of weeks ago, and probably hadn't used restart in that time. However... simply turning off OC genie does not make the issue go away. I have to turn off OC genie, shutdown, start enter bios, go to the "Save and Exit" menu "Restore Defaults" yes to "Load optimized defaults", which will reset to clear the problem. Now when the PC boots into windows, I can restart as normal (and from the OS on either HDD). I only know how to control the issue, and don't still know the root cause. I'd like to be able to use the OC genie function if anyone can suggest a why I'm seeing this problem. Could it be that I'm drawing too much power when using OC feature?

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  • How to detect APC UPS battery usage and run a script when on battery

    - by Andy Arismendi
    I have a couple APC UPS - Smart-UPS RT 6000 RM XL Smart-UPS RT 5000 RM XL Unfortunately the power in my office likes to go out (out of my control) and hence the equipment powered by these UPS shuts down. They power a VMware infrastructure environment (VMware Lab Manager) and what I'd like to do is detect when one is on battery (say has been for x amount of time or has x percentage left) and run a script on this event. What software do I need to detect a on-battery event and have it run a script? Thanks!

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  • Dynamic Memory Allocation and Memory Management

    - by Bunkai.Satori
    In an average game, there are hundreds or maybe thousands of objects in the scene. Is it completely correct to allocate memory for all objects, including gun shots (bullets), dynamically via default new()? Should I create any memory pool for dynamic allocation, or is there no need to bother with this? What if the target platform are mobile devices? Is there a need for a memory manager in a mobile game, please? Thank you. Language Used: C++; Currently developed under Windows, but planned to be ported later.

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • RFID Applications in Supply Chain Management

    There are as many RFID applications as there are businesses. Some RFID applications have been around for decades, others are just starting to emerge. RFID, itself, is not a new technology; however, i... [Author: Nina Kalandadze - Computers and Internet - March 26, 2010]

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  • Tool to track time estimations vs, actual time

    - by mb1
    Following these two questions: How to respond when asked for Estimate, What's the best project management software for small team I am looking for a tool that combines project management with the ability to plan all tasks for a project, give time estimates and afterwards track actual time spent on items and have comparison between estimate and actual time. I am going to try TargetProcess since I see it has time tracking capabilities. Anyone have a tool they use?

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  • Application Lifecycle Management Tools

    - by John K. Hines
    Leading a team comprised of three former teams means that we have three of everything.  Three places to gather requirements, three (actually eight or nine) places for customers to submit support requests, three places to plan and track work. We’ve been looking into tools that combine these features into a single product.  Not just Agile planning tools, but those that allow us to look in a single place for requirements, work items, and reports. One of the interesting choices is Software Planner by Automated QA (the makers of Test Complete).  It's a lovely tool with real end-to-end process support.  We’re probably not going to use it for one reason – cost.  I’m sure our company could get a discount, but it’s on a concurrent user license that isn’t cheap for a large number of users.  Some initial guesswork had us paying over $6,000 for 3 concurrent users just to get started with the Enterprise version.  Still, it’s intuitive, has great Agile capabilities, and has a reputation for excellent customer support. At the moment we’re digging deeper into Rational Team Concert by IBM.  Reading the docs on this product makes me want to submit my resume to Big Blue.  Not only does RTC integrate everything we need, but it’s free for up to 10 developers.  It has beautiful support for all phases of Scrum.  We’re going to bring the sales representative in for a demo. This marks one of the few times that we’re trying to resist the temptation to write our own tool.  And I think this is the first time that something so complex may actually be capably provided by an external source.   Hooray for less work! Technorati tags: Scrum Scrum Tools

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