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• Restrict Computer or Users from Internet but allow access to intranet and Windows Update / ePO?

  - by MoSiAc

  So this may be impossible but I've been asked to try and find something about it. So far nothing I have found is possible. I need to restrict specific machines or user accounts from regular Internet access but let them have access to the intranet portion of our network. I do not have Active Directory control, nor does anyone at my local workplace (corporate control in a different state). I have tried going through IPsec and doing this per local machine, but that system seems to have been removed from the images that are installed on these machines so that is out. So far the only other option I can think of is assigning the machines a specific ip address and removing their gateway access. This would probably work but the machines need to be able to receive updates that are being pushed to them through ePO and LanDesk. I would really like to do this on the user level because then if I need to do tech work to the machine and need internet access I can get to it but a "special" user could login and not be able to get into anything.

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• Create a PDF that defaults to flip on short edge when printed double-sided

  - by user568458

  We're creating a 2-page PDF brochure with a target audience who will print it on their regular office or home printers. If it is printed on a double-sided printer (common in offices), it'll come out correctly if set manually by the user to "Flip on short edge", but will come out with the second page upside down if default settings are used (flip on long edge). Our target audience aren't very tech-literate, and we've found that even within our own office network there is variation in the location of the 'Flip on short edge' setting - so it isn't realistic to give everyone who downloads the PDF instructions on how to change this setting or to expect everyone to find out how to change the setting off their own backs. So, when creating a PDF (ideally using Adobe InDesign or Acrobat, but if other software or hacking is needed that's fine...), is there a way to configure the PDF file itself so that when printed double-sided with default settings, it flips on the short edge? If possible, it'll be useful supplementary info to know how reliable any such methods are across different PDF readers (e.g. Adobe Reader, Acrobat, Mac Preview, inbuilt browser readers (e.g. chrome), FoxIt, etc). If questions about content creation like this aren't a great fit here, feel free to migrate it to the graphic design stackexchange site - this question seems to fall half way between the two sites

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• Can Internet data be used by malware when PC off?

  - by Val

  I have noticed over the last month that my off peak data has been used at a rate of approx 350MB per hour - this has meant that I have gone over my quota and slowed down by my ISP to 256k. There is no one in the house using it (2am-8am is my ISPs off peak hours) at that time. My PC and other wireless devices (ipad and iphone) are turned off. I have changed the wireless password on my modem 3 times and it is now 30 digits long. So I don't think someone else is using my wireless access between 2-8am. It has been suggested by my ISP that I may have malware/spyware on my computer. Sorry for my ignorance, but can malware still run if the PC is off? I did look at my modem's log and followed an IP address to a service called Amazon Simple server Storage. Could this company possibly be the culprit? I am not too tech savvy, so any assistance appreciated. I have run a barrage of spyware cleaning software eg malware bytes; spy bot etc.... Cheers Val

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• How to recover my invisible HD again?

  - by pattulus

  I made this several times now, but this time something bad happened. What I did: I installed Windows 7 at a 32GB partition on my slot 2 HD in my MacPro. Windows 7 made a 105MB partition… I knew this before, but what I didn’t know was that this partition is now on my slot 4 HD. My home folder, my private videos and some other stuff are on this 1TB drive. What I found out so far: I’m currently logged in as another admin since my OS partition as well as the two other HD's aren't harmed. Disk Utility: … only shows the 105MB NTSF partition on this 1TB volume. It isn’t showing my old 1TB partition/ex-HD named "storehouse". Only the partition tab is telling me that there now is a 1TB empty free unpartitioned space. Data Rescue II: … is showing the Volume as it used to be with it's old Name "storehouse". A quick scan and a thorough scan both were done in 1 second which leds me to the conclusion that there's isn’t something deleted at all (» hope!). Data Rescue doesn’t even mention the damn "system reserved" partition. Drive Genius: … also shows the old partition and doesn’t mention the new one. But looking at the info it tells me under "content": FDisk_partition_scheme (instead of Apple_partition_scheme). Well D'oh…. Tech Tools: … doesn’t show the volume, otherwise I'd might have been tempted to press rebuild/repair. What to do next?? I think the best approach is to buy another 1TB HD and let Disk Warrior Clone my old one to it… just to be on the safe side. But what is the best thing to do after this… ???

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• Troubles Installing Windows 7 via USB. Flat install?

  - by Brian

  Hi friends, I've been struggling with this for a while. Windows 7 64-bit Enterprise edition just will not install on my Shuttle K45 system via a USB key. It hangs out during the install while copying files or while creating the partitions. The system is pretty standard and low-tech: IDE hard drives, no CD, 2G RAM. I am not sure what of the problem. Other than the Shuttle, I have a Apple MacBook Pro. On the MPB, I am running OS X, and Mint Linux and Window XP over Parallels. I have an ISO of Win7 that works (I installed it as a Parallels VM to make sure). I have used UltraISO and MS Windows 7 USB/DVD Download Tool to write it to the 8G USB key. Both seem to copy all the files correctly (with UltraISO, I asked it to verify). It boots via USB and the install looks just fine. Until it hangs, most of the time with a copying error of 0x80070241. So now I am trying to figure out if there are other ways I can install Windows 7 on this Shuttle system that has no CD drive. I've heard about a flat installation, however those all seem to be doing something from within Windows. I do have access to a command prompt from the Windows 7 install. Does anyone know if/how I can prep the Shuttle hard drive with Windows 7 installation and have Windows 7 install from the hard disk. I do not have an external enclosure for the IDE HD and I do not have any other system I can hook up to the hard drives. I do have an external Maxtor OneTouch drive available.

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• A very peculiar problem with an old pc and a newer laptop...

  - by user553492

  I got my old pc ( 248mb ram , 80 GB ) repaired and the tech people put XP in it .My newer laptop has UBUNTU 10.04 .now I only have one cable and one usb cord .So I connected my modem (with only one CAT5 port and 4 usb ports ) to laptop with CAT5 cable .Th internet is working fine . I also wanted to use net on older pc so I installed the usb drivers for win and it worked. But I got fed up of win xp and made a separate partition for FreeBSD which I planned to install .During the install I screwd up sumthing and now freebsd starts with a boot option with a ? mark in place of win xp .If I click on that it gives me a "NTLDR missing " msg. I tried connecting CAT5 cable between old and new pc and tried connecting my laptop with USB cable but nothing happend and then I realozed the modem doesnt have a WORKING usb driver for LINUX :( .FCUK ! .Freebsd doesnt` even detect the LAN cable if I use it for old pc . So basically I have a old pc that has FREEBSD which I can olny start and stare at the blank terminal console but works perfectly otherwise .FREEBSD was supposed to detect the LAN cable ??.And I have a laptop that has LINUX which only works if I connect it with a CAT5 cable .wtf . So what can I do with my old pc ??? any local server (if possible :( ) or some such thing ? or can u suggest any use .Im 18 and im into learning programming , coding .So I can practice it .Thankx !

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• What could be wrong with my VLAN?

  - by Matt

  I've got a VLAN 10 setup as a management VLAN. The management VLAN comes off port 48 and links to another set of switches that do not support VLAN's so it was I believe set up as an untagged access port. In the past this was a different brand of switch and this worked fine. However, since changing to the HP V1910-48G series I can't seem to get this working. I must point out that as far as I'm aware it is wired up properly (I can't check this physically as I'm working remote and have asked the tech who's got access to double check for me). Now I don't have a huge amount of experience with VLAN environments but AFAIK this is right. I've set the port 48 (linked to the management switches) as an untagged port with PVID 10 and access link type. Is this all I'd need to do from a configuration perspective to ensure all devices connected to port 48 would end up being on VLAN 10 and not needing to tag their frames. i.e. the tag would be added by the switch before being forwarded.

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• Ubuntu on VPS becomes unresponsive: BUG: soft lockup - CPU#0 stuck for 22s

  - by Bhante Nandiya

  We have a VPS running Ubuntu, on Xen. The problem is this, about once a day, for about 20-50 minutes, at a random time, the server becomes completely unresponsive to the outside world. After this period, it becomes responsive again, as if nothing had happened, it doesn't lose uptime, it doesn't restart. It just starts responding again as if it had been in suspended animation. These outages occur under conditions of non-exceptional memory and cpu, for example 70% mem, 5% cpu. I have stopped all non-essential services so the usage is very even. These outages don't particularly occur during times of increased memory/cpu (during daily tasks), they sometimes occur at times of very low cpu use (<2%), but in the past also occured during swapping. These blackouts have been occurring both under Ubuntu 12.04 LTS, and Ubuntu 14.04 LTS - no change at all (I upgraded Ubuntu specifically to see if it helped this problem). It is possible to log into our webhosts site, and use their administration console to see error messages from during this time. Presumably, these messages are from the Xen virtualization, the main message goes like this: BUG: soft lockp - CPU#0 stuck for 22s! [ksoftireqd/0:3] (repeats many times) SysRq : Emergency Sync (Sometimes this is the only message in the console) Others seen previously under different load situations include: BUG: soft lockup - CPU#0 stuck for 22s! [swapper/0:0] (repeated many times) or: INFO: rcu_sched detected stall on CPU 0 (t=15000 jiffies) (repeated many times with t getting bigger) From googling around I've tried various kernel parameters such as nohz=off and acpi=off to no avail. All tech support has said is that other Ubuntu installations are not suffering the same problem. Anyone got any ideas or experience with this problem?

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• Can we do a DNSSEC 101? [closed]

  - by PAStheLoD

  Please share your opinions, FAQs, HOWTOs, best practices (or links to the one you think is the best) and your fears and thoughts about the whole migration (or should I just call it a new piece of tech?). Is DNSSEC just for DNS providers (name server operators)? What ought John Doe to do, who hosts johndoe.com at some random provider (GoDaddy, DreamHost and such)? Also, what if the provider's name server doesn't do automatic signing magic, can John do it manually? In a fire-and-forget way, without touching KSKs and ZSKs rollovers and updating and headaches?) Does it bring any change regarding CERT records? Do browsers support it? How come it became so complex? Why didn't they just merged it with SSL? DKIM is pretty straightforward, IANA/IETF could've opted for something like that. (Yes I know that creating a trust anchor would be still problematic, but browsers are already full of CA certs. So, they could've just let anyone get a cert for a domain for shiny green padlocks, or just generate one for a poor blue lock, put it into a TXT record, encrypt the other records and let the parent zone sign the whole for you with its cert.) Thanks! And for disclosure (it seemed like the customary thing to do around here), I've asked the same on the netsec subreddit.

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• What is a suitable simple, open web server for Windows?

  - by alficles

  I'm looking for a dead simple web server for Windows. Load will not be high as it will be primarily serving binaries for a WPKG update service. It needs to serve the entire contents of a single folder over HTTP on a configurable (high) port. No CGI or other scripting is required, but it might be nice for future features. I started with Mongoose, since it doesn't even have an installation requirement (a very nice perk), but it fails to start when run as a service. (Technically, it acts as it's own installer.) I've investigated LighTPD as well, but it appears to be minimally (at best) tested on Windows. And naturally, I'm looking for something free. As in beer is good, but speech is better, as always. Edit: I didn't mention this initially, but non-tech people will be doing the install. They'll have whatever script I write for the install, but the goal is a simple system that is easy to troubleshoot. (I almost worded this question "What is the best...", but Serverfault rightly observed that that is a subjective question. And it's really not an optimization problem, any suitable solution will work. I just can't seem to find one for Windows.)

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• MS Word TOC that references # pages rather than page number

  - by buttonsrtoys

  We frequently need to write specifications in Word which require a TOC that refers to the total number of pages in a section, rather than the page number. E.g., Section No. Pages 01010 Summary of Work..............5 01025 Prices.......................2 01400 Quality Control..............1 01700 Contract Close Out...........2 A wrinkle is that each section is a separate file. To date, we've been writing or TOC by hand, which has introduced every error imaginable. Is there an MS feature that populates a TOC with page totals? If not, I've done a little VB in Office, so wouldn't be opposed to that route as need be, as long as it was usable by our low tech users. Related question - all the section files are in the same folder. It would be nice if the TOC loaded every file in a folder, rather than having to specify each one. Is this a feature of Word or would this require VB? We tried a master document with links to subdocuments, but since the number of section files ebbs and flows with each project, the approach required too much maintenance for our Wordophobes.

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• What differences are there between "home" switches and "professional" switches?

  - by pjreddie

  Our radio station uses a PtP wireless system to stream our radio and TV signals from our studio up a hill to our transmitter. We have been having problems with warbly sound and drop outs that come from some point in this system. An engineer that occasionally visits the station thinks it could be the switches we use on each side of the PtP wireless system to connect the PtP devices to the encoders and decoders and wants us to get two of these switches: http://www.amazon.com/Netgear-JGS516-ProSafe-16-Port-Ethernet/dp/B0002CWPOK/ref=dp_return_1 The encoder/decoder setup only streams 8Mbps total so it seems like the switches we have should not be stressed out, unless they are causing sufficient latency to degrade the performance of the encoder/decoder. At each end of the connection we only have 4 connections, is there any reason we couldn't get a cheaper, "home" quality switch like this: http://www.amazon.com/D-Link-DGS-1005G-5-Port-Gigabit-Desktop/dp/tech-data/B003X7TRWE/ref=de_a_smtd Is there a significant difference that we would notice in terms of latency between these two switches? How much does the quality of the switch actually matter in this scenario? Any help is appreciated, feel free to ask questions if anything needs clarification. Thanks

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• Steps to debugging web site latency and timeout issues

  - by Paperjam

  I have a client who has multiple offices around the country, all of which share the same Internet connection via their WAN. One specific office for this client is experiencing severe latency and timeout issues with my web site. Most, but not all, of the latency occurs on a specific ASPX page where multiple postbacks are made while populating cascading dropdown lists (rapid form submits). The latency is sporadic and can be anywhere from a few seconds to a full timeout. There is no indication that the timeouts are occurring on the server's end. The IT guy for this client is having trouble narrowing down the problem. Since it is affecting only one location for one client, I am led to believe it is not something with my site but something specific to that location. He's measured ping times while using the site and has noticed no real variance in ping times even when the page has timed out. I believe this may be being caused by some sort of Internet filter that doesn't like rapid form submits, but beyond a hunch I haven't a clue. My question is what things should I tell the IT guy to look for? While I'm not trying to provide active tech support for this issue, I would at least like to glean an understanding of what is going on and try to offer some sort of advice. Thank you.

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• Can Dovecot IMAP automatically create Maildir folders for new (virtual) users?

  - by user233441

  everyone. I am learning to set up a dovecot home IMAP server using a virtual Ubuntu 12.04 machine. My intention is eventually to have a home server that uses POP3 to take email from several addresses and remove them from my ISP's servers, while making them accessible through a home IMAP server (this is similar to the setup described at https://help.ubuntu.com/community/POP3Aggregator, which explains how to set up the system with dovecot version 1, and is thus outdated). I intend to use the ISP's server directly when sending messages, and to BCC all sent messages to myself. I've completed the basic set up of the test server: getmail uses POP3 to fetch messages from two test email accounts, and successfully delivers them to the respective Maildir-style new folders on the virtual machine. Dovecot then successfully sees these messages. I have two questions: 1) I had to set up new, cur, and tmp folders for both of the test accounts manually to get this setup to work. Is there a way to get dovecot to create these Maildir folders automatically when I create a new virtual user account (e.g., when I add a user and password combination to my dovecot password file), or is it expected that I write a bash script to automate that task? 2) I would welcome any comments you have on how this approach could be improved as I learn to set it up. My motivations with this approach are 1) to enable archiving/storing emails from several hosting providers that impose a cap on server storage, and 2) to give me somewhat greater control over email storage without requiring that I set up and administrate a mail server from scratch (which I'm not yet prepared to do) (this follows the recommendations at https://ssd.eff.org/tech/email). Thank you!

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• Low-traffic WordPress website on Apache keeps crashing server

  - by OC2PS

  I have recently moved my low-moderate traffic (1000 UAUs, 5000 pageviews on a busy day) website from shared hosting to a Centos 6 64-bit VPS with Apache and cPanel running on 4 quad-core processor (likely oversold) and 3GB memory (Xen). We've had problems from the beginning. The server keeps crashing. It seems PHP keeps expanding till it consumes all the memory and crashes the server. Some folks have suggested that I should abandon Apache/cPanel/PHP/mySQL and go with nginX/Varnish/PHP-FPM/SQLite. But that's just not possible for me as I am not very tech savvy and need a simple GUI like cPanel to be able to manage the mundane management tasks (can't afford to hire system administrator or get fully managed hosting). I have come across several posts discussing optimization of Apache for WordPress. But all of these lead to articles that are pretty dated such as this ~4 year old one from Jan 2009 - http://thethemefoundry.com/blog/optimize-apache-wordpress/ The article is pretty detailed and seems helpful, but I stumble even on the first step. My httpd.conf only has 2 loadmodule commands LoadModule fastinclude_module modules/mod_fastinclude.so LoadModule bwlimited_module modules/mod_bwlimited.so So I go total bust right there. Further, my httpd.conf says Direct modifications to the Apache configuration file may be lost upon subsequent regeneration of the configuration file. To have modifications retained, all modifications must be checked into the configuration system by running: /usr/local/cpanel/bin/apache_conf_distiller I am having trouble finding where to change the modules in WHM. Please can someone help me with updated guidelines on how to optimize Apache for WordPress? Many thanks! P.S. The WordPress installation also has WP Super Cache installed. P.P.S. I also have phpBB, OpenCart, and Menalto Gallery installed.

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• How can I automate or script daily downloads for any new anti- virus databases, and then have the program scan my drive?

  - by Macgrimm

  Howdy all Super Users" I humbly ask if any Super User can direct this long time, gray haired Apple Tech in the right direction on this issue. I believe there probably are many ways to skin this cat. But I am looking to find simply the best, most unattended way to get it done. Any help will be greatly appreciated. also (I know there are much better softwares out there for the Mac so please don't go there! The politics of this company dictate which Anti virus we have to use) anyway without any further wait: basically I am trying to automate 2 very important functions of Mc'Afee anti-virus for Mac. First I want to automate the process of retrieving new virus definition files, and second I want to automate the process of scanning for viruses. It turns out that Using Mc'Afee Anti-Virus for the Mac are both manual functions. And they left up to the user (per user account) to perform. Depending on all of about 150 MAc users to perform these 2 tasks themselves is around 65% compliance. My question then is: If I wanted to use the command line such as (open /Applications/McAfee\ Security.app) It will open up the Security Console. But how can I make command Mc'Afee go out and grab the definition files and scan the computer? I have to admit I am at a crossroad and Macaltimers has set in. I would really appreciate it if any of you "Super ~ Users" can help me out with this MacAltimers loss of how to what to do. Thanks to All up Front Macgrimm

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• Weird Outlook Behavior; Creating its own file folder

  - by Carol Caref

  Outlook is doing a very strange thing. It has created a folder on its own (which, whenever I completely delete, comes back, with a different name). Mail that goes into this folder will not go to any other folder unless I forward it. If I move the email or create a rule to always move mail from particular senders to the Inbox, it moves for a while, but then goes back into the created folder. The first one was called "junk" but it was in addition to my normal junk email folder. When I forwarded all the messages (some were junk, but most were not) and totally deleted that folder, a new one, called "unwanted" appeared that acted the same way. It seems that once one email goes into this folder, then any email from that person also goes into the folder. I have discussed this with the tech person at work. There is no evidence of virus or any other identifiable reason for this to happen. We have searched the Internet and not found anything like this either.

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• How to protect folder privacy against unethical network administrators? [closed]

  - by Trevor Trovalds

  I just need a technical solution for the sake of my group's shared passwords, projects, works, etc. safety. Our network has Active Directory with public/groups/users and NTFS permissions, under a Windows Server 2003 which will soon migrate to Windows Server 2008 R2. Our IT crowd is small, consisting of 2 DBAs, 4 designers, 6 developers (including me), 2 netadmins and (a lot of) tech supporters, everyone has local admin rights. Those 2 network admins weren't the ones who set the network up, they just took the lift recently when the previous ones quit. We usually find them laughing at private contents from users stored in the groups AD, sabotaging documents that don't match their personal tastes and, finally, this week we found out they stole a project we (developers and DBAs) were finishing and, long before, they presented it to the CEO as theirs without us knowing. I'm a systems analyst, and initially my group decided to store critical content, like shared passwords, inside encrypted .zip files. Unfortunately we couldn't do the same to the other hundreds of folders and files, which included the stolen project, because the zipping process would take too long for every update. We also tried an encrypted Subversion repository under SSL, but there are many dummies (~38 atm) involved in the projects that have trouble using TortoiseSVN when contributing, and very oftenly we had to fix messed up updates. Well, I think these two give the idea of what we've been trying to reach. So, is there a practical "individual" protection for our extensive data or my hope can already be euthanized? P.S.: Seriously, at the place where I live/work, political corruption gone the wildest, so denounce related options are likely impracticable. Yet both netadmins have strong "political bond" with the CEO and the President, hence their lousy behavior and our failed delation attempts.

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• Does anyone know the touchpad disabling driver for Dell xps 14?

  - by rkar

  I accidentally deleted my Dell xps 14 touch pad disabling driver and I don't know where to find it and reinstall it. I have already tried Dell support and without luck (I don't want to install something that I don't know). Would anyone please send me the link to that driver To clarify: There is this Fn shortcut key used to disable/enable touch pad in Dell xps14 and when press it orange light on touch pad will lit and touch pad will stop working. But after deleting the driver that responsible for that function,it stopped working. My service center is almost 600 miles away and he said that he forgot to add it last time he fix my laptop. Since the internet connection at his place is slow,he can't send me from mail either.So can anyone send me the link for that driver. Since I don't really know about drivers it would be really nice if some one show me the driver name or link. Sorry,here is my laptop service tag "C37KWL1".I don't know how to find the specific driver for that function key.My dell has a short cut for disabling touchpad with picture on it along with the other multimedia short cut key with picture. since xps 15 and 17 have seperated touch key instead of on function keys mine have to choose function key or multimedia key through setting.To be honest my service center tech guy forgot to install it when he repair it and can't send me the file(which is about over 20mb or something according to him)for some reason.All i need is that particular file.

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• How to find Stolen MacBook with iCloud

  - by user1518089

  My MacBook Air was stolen about 6 weeks ago. Through iCloud and "Find Phone", I have some pictures and a location down to about 2 blocks. The pictures are from the current user taking photos which automatically appear on my local devices. (Yes they probably saw my pictures until I stopped taking them. Yes, they are stupid.) I was thinking about going there and hanging out until I recognized the current users, but it is in a very bad neighborhood and I would be noticed. The police have not done anything. Yes, the MacBook can be locked or a message sent. I am hoping to get it back. Does anyone have ideas on how to track them down? While Find Phone shows their location, it does not report an ip address. Is there a way to get an ip address? Does Facebook face recognition work on strangers? Come on tech geniuses, help me play detective. It does not have Drop Box installed.

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• Windows 7 delayed file delete

  - by GregoryM

  I'm stuck with a pretty rare problem that happens on Windows 7 OS only. Every time I'm deleting the file with *.exe extension through explorer, the file doesn't get deleted immediately. I'm forced to wait for around one-two minutes before the system will delete the file. The main problem is that I cannot develop in such situation, because every time I build my solution, the old executable gets 'deleted', but is still there. So the new one cannot be created by Visual Studio. This problem breaks the Steam update progress and a few other installers functionality too. Fresh installed Win7 doesn't have this kind of trouble, so I guess this must be some bad registry entries or some services. Browsing the internet for solutions I found only this: http://www.sevenforums.com/software/72091-several-minute-delay-when-deleting-any-exe-file.html. But the solution the author found is not working (change the userName :)). Is there any ideas how to find what causes this to happen? BTW: when I place the file into Trash bin, no delay occurs. When I delete file with Total Commander - no delay too. Tech details: Windows 7 x64 Ultimate.

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• Windows 7 delayed file delete

  - by GregoryM

  I'm stuck with a pretty rare problem that happens on Windows 7 OS only. Every time I'm deleting the file with *.exe extension through explorer, the file doesn't get deleted immediately. I'm forced to wait for around one-two minutes before the system will delete the file. The main problem is that I cannot develop in such situation, because every time I build my solution, the old executable gets 'deleted', but is still there. So the new one cannot be created by Visual Studio. This problem breaks the Steam update progress and a few other installers functionality too. Fresh installed Win7 doesn't have this kind of trouble, so I guess this must be some bad registry entries or some services. Browsing the internet for solutions I found only this: http://www.sevenforums.com/software/72091-several-minute-delay-when-deleting-any-exe-file.html. But the solution the author found is not working (change the userName :)). Is there any ideas how to find what causes this to happen? BTW: when I place the file into Trash bin, no delay occurs. When I delete file with Total Commander - no delay too. Tech details: Windows 7 x64 Ultimate. UPD: maybe some shadow copying or system restore services (though I have the system restore turned off) block the files? Can't even guess...

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• How to train users converting from PC to Mac/Apple at a small non profit?

  - by Everette Mills

  Background: I am part of a team that provides volunteer tech support to a local non profit. We are in the position to obtain a grant to update almost all of our computers (many of them 5 to 7 year old machines running XP), provide laptops for users that need them, etc. We are considering switching our users from PC (WinXP) to Macs. The technical aspects of switching will not be an issue for the team. We are in the process of planning data conversions, machine setup, server changes, etc regardless of whether we switch to Macs or much newer PCs. About 1/4 of the staff uses or has access to a Mac at home, these users already understand the basics of using the equipment. We have another set of (generally younger) users that are technically savvy and while slightly inconvenienced and slowed for a few days should be able to switch over quickly. Finally, several members of the staff are older and have many issues using there computers today. We think in the long run switching to Macs may provide a better user experience, fewer IT headaches, and more effective use of computers. The questions we have is what resources and training (webpages, Books, online training materials or online courses) do you recommend that we provide to users to enable the switchover to happen smoothly. Especially, with a focus on providing different levels of training and support to users with different skill levels. If you have done this in your own organization, what steps were successful, what areas were less successful?

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• I can get in, but I can't get out

  - by robwilkerson

  Like most technical folks, I suppose, I'm my family's primary source of tech support. I'm a developer--not a sysadmin--by trade and tonight I bumped into something I've never seen before. I'm hoping someone here has. In order to better help my Mom, I have her set up on a home network behind a Linksys router (WRT54G). She's got a Mac, so I have her router set up to forward SSH requests to her laptop's internal IP. I also have her router running DDNS through DynDns. Tonight she called to tell me that she can't access the Internet. Assuming it was one of the many simple, stupid problems most of us encounter with parents, I logged into the router admin remotely and took a look around. Everything looked normal. Then I SSH'd into her machine to check out her IP, DNS, etc. settings. Everything still looked fine. Then I noticed something weird. When SSH'd into her machine, I can't ping her router. In other words, I seem to be able to access her computer through her router, but not access her router from her computer. A traceroute dies immediately as well. Any ideas what I might try next? I've bounced her computer and even unplugged her router (it was plugged back in, of course). Thanks.

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• I can get in, but I can't get out

  - by robwilkerson

  Like most technical folks, I suppose, I'm my family's primary source of tech support. I'm a developer--not a sysadmin--by trade and tonight I bumped into something I've never seen before. I'm hoping someone here has. In order to better help my Mom, I have her set up on a home network behind a Linksys router (WRT54G). She's got a Mac, so I have her router set up to forward SSH requests to her laptop's internal IP. I also have her router running DDNS through DynDns. Tonight she called to tell me that she can't access the Internet. Assuming it was one of the many simple, stupid problems most of us encounter with parents, I logged into the router admin remotely and took a look around. Everything looked normal. Then I SSH'd into her machine to check out her IP, DNS, etc. settings. Everything still looked fine. Then I noticed something weird. When SSH'd into her machine, I can't ping her router. In other words, I seem to be able to access her computer through her router, but not access her router from her computer. A traceroute dies immediately as well. Any ideas what I might try next? I've bounced her computer and even unplugged her router (it was plugged back in, of course). Thanks.

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