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• Oracle Customer Hub - Directions, Roadmap and Customer Success

  - by Mala Narasimharajan

   By Gurinder Bahl With less than a week from OOW 2012, I would like to introduce you all to the core Oracle Customer MDM Strategy sessions. Fragmentation of customer data across disparate systems prohibits companies from achieving a complete and accurate view of their customers. Oracle Customer Hub provide a comprehensive set of services, utilities and applications to create and maintain a trusted master customer system of record across the enterprise. Customer Hub centralizes customer data from disparate systems across your enterprise into a master repository. Existing systems are integrated in real-time or via batch with the Hub, allowing you to leverage legacy platform investments while capitalizing on the benefits of a single customer identity. Don’t miss out on two sessions geared towards Oracle Customer Hub:   1) Attend session CON9747 - Turn Customer Data into an Enterprise Asset with Oracle Fusion Customer Hub Applications at Oracle Open World 2012 on Monday, Oct 1st, 10:45 AM - 11:45 AM @ Moscone West – 2008. Manouj Tahiliani, Sr. Director MDM Product Management will provide insight into the vision of Oracle Fusion Customer Hub solutions, and review the roadmap. You will discover how Fusion Customer MDM can help your enterprise improve data quality, create accurate and complete customer information,  manage governance and help create great customer experiences. You will also understand how to leverage data quality capabilities and create a sophisticated customer foundation within Oracle Fusion Applications. You will also hear Danette Patterson, Group Lead, Church Pension Group talk about how Oracle Fusion Customer Hub applications provide a modern, next-generation, multi-domain foundation for managing customer information in a private cloud. 2)  Don't miss session  CON9692 - Customer MDM is key to Strategic Business Success and Customer Experience Management at Oracle Open World 2012 on Wednesday, October 3rd 2012 from 3:30-4:30pm @ Westin San Francisco Metropolitan 1. JP Hurtado, Director, Customer Systems, will provide insight on how RCCL overcame challenges of data quality, guest recognition & centralized customer view to provide consolidated customer view to multiple reservation, CRM, marketing, service, sales, data warehouse and loyalty systems. You will learn how Royal Caribbean Cruise Lines (RCCL), which has over 30 million customer and maintain multiple brands, leveraged Oracle Customer Hub (Siebel UCM) as backbone to customer data management strategy for past 5 years. Gurinder Bahl from MDM Product Management will provide an update on Oracle Customer Hub strategy, what we have achieved since last Open World and our future plans for the Oracle Customer Hub. You will learn about Customer Hub Data Quality capabilities around data analysis, cleansing, matching, address validation as well as reporting and monitoring capabilities. The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, and Conference sessions. You can see an overview of MDM sessions here.  Looking forward to see you at Open World, the perfect opportunity to learn about cutting edge Oracle technologies. 

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• Silverlight Cream for May 04, 2010 -- #855

  - by Dave Campbell

  In this Issue: John Papa, Adam Kinney, Mike Taulty, Kirupa, Gunnar Peipman, Mike Snow(-2-, -3-), Jesse Liberty, and Lee. Shoutout: Jeff Wilcox announced Silverlight Unit Test Framework: New version in the April 2010 Silverlight Toolkit From SilverlightCream.com: Silverlight TV 23: MVP Q&A with WWW (Wildermuth, Wahlin and Ward) John Papa has Silverlight 23 up which is a panel discussion between Shawn Wildermuth, Dan Wahlin, Ward Bell and John... wow... what a crew! Design-time Resources in Expression Blend 4 RC Adam Kinney reports on the new feature of Expresseion Blend RC to load resources at design time. Adam also has a project available to demonstrate the concepts he's explaining. Silverlight and WCF RIA Services (1 - Overview) Mike Taulty is starting a series on WCF RIA Services. This first one is an overview and looks to be a good series as expected. Introduction to Sample Data - Page 1 Kirupa has a great 5-part post up about sample data in Expression Blend. Windows Phone 7 development: Using WebBrowser control Gunnar Peipman posted about using the web browser control in WP7 to display RSS data. Good stuff, and all the code too. Silverlight Tip of the Day #10 – Converting Client IP to Geographical Location Mike Snow's Tip #10 is about taking an IP address and getting a geographical location from it. Combine this with his Tip #9 that retrieves the IP address. Silverlight Tip of the Day #11 – Deploying Silverlight Applications with WCF web services. Mike Snow's Tip #11 is much bigger than most ... it's almost an end-to-end solution for creating and deploying a WCF service, including resolving problems. Silverlight Tip of the Day #12 – Getting an Images Source File Name Mike Snow also has tip #12 up, and it's a quick one on getting the original source file name for an image you've loaded. Screen Scraping – When All You Have Is A Hammer… Jesse Liberty posted his solution to a self-imposed problem and ended up writing a 'mini tutorial on using Silverlight for creating desk-top utilities' ... all with source. RIA services and combobox lookups Lee has a post up about RIA Services and setting up comboboxes for lookups. Lots of source in the post and full project download. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• The 2010 Life Insurance Conference - Washington, DC

  - by [email protected]

  How ironic to be in Washington, DC on April 15 - TAX DAY! Fortunately, I avoided IRS offices and attended the much more enjoyable 2010 Life Insurance Conference, presented by LIMRA, LOMA SOA and ACLI. This year's conference offered a variety of tracks focused on the Life Industry including Distribution/Marketing Marketing, Administration, Actuarial/Product Development, Regulatory, Reinsurance and Strategic Management. President and CEO of the ACLI, Frank Keating, opened the event by moderating a session titled "Executive Viewpoint on new Opportunities." Guest speakers included Ted Mathas, President and CEO of NY Life, and John Walters, President and CEO of Hartford Life. Both speakers were insightful as they shared the challenges and opportunities each company faces and the key role life insurance companies play in our society and the global economy. There were several key themes that were reiterated in multiple sessions throughout the conference - the economy is on the rebound, optimism is growing, consumer spending is up and an uptick in employment is likely to follow. The threat of a double dip recession has seemed to passed. Good news for our industry, and welcomed by all in attendance. Of special interest to me, given my background, was some research shared by both The Nolan Group and Novarica in separate sessions. Both firms indicate that policy administration upgrades/replacement projects remain a top priority in 2010. Carriers continue to invest in modern technology. Modern ultra-configurable systems enable carriers to switch from a waterfall to an agile project methodology, which often entails a "culture change" within an organization. Other themes heard throughout the two-day event: Virtually all sessions focused on People, Process and Technology! Product innovation, agility and speed to market are as important as ever. Social Networks and Twitter are becoming more popular ways of communicating with both field and dispersed staff. Several sessions focused on the application, new business and underwriting process. Companies continue looking for ways to increase market agility, accelerate speed to market, address cost issues and improve service levels across the process. They recognize the need to ease the way to do business with both producers and consumers. Author and economic futurist Jeff Thredgold presented an entertaining, informative and humorous general session on Wednesday afternoon that focused on the US and global economies, financial markets and retirement outlook. Thredgold did not disappoint anyone with his message! The Thursday morning general session was keynoted by Therese Vaughan (CEO - NAIC) and Thomas Crawford (President of C2 Group). Both speakers gave a poignant view of the recent financial crisis and discussed "Putting the Pieces Back Together." Therese spoke of the recent financial turmoil and likely changes to regulations to the financial services sector. Tom's topics focused on economic recovery and the political environment in Washington, and how that impacts our industry. Next year's event will be April 11-13, 2011 in Las Vegas. Roger A.Soppe, CLU, LUTCF, is the Senior Director of Insurance Strategy, Oracle Insurance.

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• Who Are the BI Users in Your Neighborhood?

  - by Brian Dayton

  Forrester's Boris Evelson recently wrote a blog titled "Who are the BI Personas?" that I enjoyed for a number of reasons. It's a quick read, easy to grasp and (refreshingly) focuses on the users of technology VS the technology. As Evelson admits, he meant to keep the reference chart at a high-level because there are too many different permutations and additional sub-categories to make such a chart useful. For me, I wouldn't head into the technical permutations but more the contextual use of BI and the issues that users experience.  My thoughts brought up more questions than answers such as: Context: -          HOW: With the exception of the "Power User" persona--likely some sort of business or operations analyst? -          WHEN: Are they using the information to make real-time decisions on the front lines (a customer service manager or shipping/logistics VP) or are they using this information for cumulative analysis and business planning? Or both? -          WHERE: What areas of the business are more or less likely to rely on BI across an organization? Human Resources, Operations, Facilities, Finance--- and why are some more prone to use data-driven analysis than others? Issues: -          DELAYS & DRAG ON IT?: One of the persona characteristics Evelson calls out is a reliance on IT. Every persona except for the "Power User" has a heavy reliance on IT for support. What business issues or delays does that cause to users? What is the drag on IT resources who could potentially be creating instead of reporting? -          HOW MANY CLICKS: If BI is being used within the context of a transaction (sales manager looking for upsell opportunities as an example) is that person getting the information within the context of that action or transaction? Or are they minimizing screens, logging into another application or reporting tool, running queries, etc.?   Who are the BI Users in your neighborhood or line of business? Do Evelson's personas resonate--and do the tools that he calls out (he refers to it as "BI Style") resonate with what your personas have or need? Finally, I'm very interested if BI use is viewed as  a bolt-on...or an integrated part of your daily enterprise processes?

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• Defining Social Media Terms

  - by David Dorf

  As I talk about social in the context of retail, I sometimes get tripped up on different terms. I know what I mean, but the audience may have something else in mind. So I decided to see if I could find some well accepted definitions for common terms. While there are definitions on the Internet, I'm not sure they are well accepted. After reviewing several, here's what I came up with: Social Network: a structure of individuals and groups connected together by commonality. That seems pretty straightforward. A group of friends, co-workers, music fans, etc. The key here is that they have something in common that connects them. Social Media: Internet channels that support the collaborative publishing of information by and for social networks. The key here is to differentiate between traditional one-way media, and conversational social media. When its social its two-way, allowing both the publishing and consuming of information. Examples are blogs, wikis, Twitter, Facebook, etc. Social Marketing: the use of social media for marketing, public relations, and customer service. Wikipedia actually includes "selling" here but I think that's separate from marketing, as you'll see further down below. Most people look at social media as entertainment, but the marketing angle adds business value. This is where retailers discover and engage customers to build a relationship. Social Merchandising: the integration of social media and product discovery. Whereas marketing is focused more on brand image, customer engagement, and promotions, merchandising is more directly trying to convert browsers into purchases. This includes deciding what customers want, often by asking the social network, and deciding how to position products to the social network. Social Selling: the incorporation of e-commerce into social media. While on a social media site, social selling enables the purchasing of goods/services in the user's context, without leaving the social media channel. If a user clicks on an advertisement and is taken to an e-commerce site, then that's really just web advertising and not social selling. Well, do these terms and definitions make sense? Let me know what you think.

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• TSAM 11gR1

  - by todd.little

  The Tuxedo System and Application Monitor (TSAM) 11gR1 release provides powerful new application monitoring capabilities, as well as significant improvements in ease of use. The first thing users will notice is the completely redesigned user interface in the TSAM console. Based on Oracle ADF, the console is much easier to navigate, provides a Web 2.0 style interface with dynamically updating panels, and a look and feel familiar to those that have used Oracle Enterprise Manager. Monitoring data can be viewed in both tabular and graphical form and exported to Excel for further analysis. A number of new metrics are collected and displayed in this release. Call path monitoring now displays CPU time, message size, total transport time, and client address giving even more end-to-end information about a specific Tuxedo request. As well the call path display has been completely revamped to make it much easier to see the branches of the call path. The call pattern display now provides statistics on successful vs failed calls, system and application failures, and end-to-end average elapsed time. Service monitoring now displays minimum and maximum message size, CPU usage, and client address. System server monitoring now includes monitoring the SALT gateway servers to provide detailed performance metrics about those servers. Perhaps the most significant new feature is the consolidation of alert definitions and policy management. In previous versions of TSAM, some alerts were defined and checked on the monitored systems while others were defined and checked in the console. Policy management could be performed on both the monitored node via environment variable or command, as well as from the console. Now all alert definitions and policy definitions are only made using the console. For alerts this means that regardless of where the alert is evaluated it is defined in one and only one place. Thus the plug-in alert mechanism of previous releases can now be managed using the TSAM console, making SLA alert definition much easier and cleaner. Finally there is support in TSAM for monitoring rehosted mainframe applications. The newly announced Oracle Tuxedo Application Runtime for CICS and Batch can be monitored in the TSAM console using traditional mainframe views of the application such as regions. Look for a future blog entry with more details on this as well as some entries providing a glimpse of the console. TSAM gives users a single point for monitoring the performance of all of their Tuxedo applications.

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• Vodacom Call Center Management on the NetBeans Platform

  - by Geertjan

  If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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• How to prevent ‘Select *’ : The elegant way

  - by Dave Ballantyne

  I’ve been doing a lot of work with the “Microsoft SQL Server 2012 Transact-SQL Language Service” recently, see my post here and article here for more details on its use and some uses. An obvious use is to interrogate sql scripts to enforce our coding standards.  In the SQL world a no-brainer is SELECT *,  all apologies must now be given to Jorge Segarra and his post “How To Prevent SELECT * The Evil Way” as this is a blatant rip-off IMO, the only true way to check for this particular evilness is to parse the SQL as if we were SQL Server itself.  The parser mentioned above is ,pretty much, the best tool for doing this.  So without further ado lets have a look at a powershell script that does exactly that : cls #Load the assembly [System.Reflection.Assembly]::LoadWithPartialName("Microsoft.SqlServer.Management.SqlParser") | Out-Null $ParseOptions = New-Object Microsoft.SqlServer.Management.SqlParser.Parser.ParseOptions $ParseOptions.BatchSeparator = 'GO' #Create the object $Parser = new-object Microsoft.SqlServer.Management.SqlParser.Parser.Scanner($ParseOptions) $SqlArr = Get-Content "C:\scripts\myscript.sql" $Sql = "" foreach($Line in $SqlArr){ $Sql+=$Line $Sql+="`r`n" } $Parser.SetSource($Sql,0) $Token=[Microsoft.SqlServer.Management.SqlParser.Parser.Tokens]::TOKEN_SET $IsEndOfBatch = $false $IsMatched = $false $IsExecAutoParamHelp = $false $Batch = "" $BatchStart =0 $Start=0 $End=0 $State=0 $SelectColumns=@(); $InSelect = $false $InWith = $false; while(($Token = $Parser.GetNext([ref]$State ,[ref]$Start, [ref]$End, [ref]$IsMatched, [ref]$IsExecAutoParamHelp ))-ne [Microsoft.SqlServer.Management.SqlParser.Parser.Tokens]::EOF) { $Str = $Sql.Substring($Start,($End-$Start)+1) try{ ($TokenPrs =[Microsoft.SqlServer.Management.SqlParser.Parser.Tokens]$Token) | Out-Null #Write-Host $TokenPrs if($TokenPrs -eq [Microsoft.SqlServer.Management.SqlParser.Parser.Tokens]::TOKEN_SELECT){ $InSelect =$true $SelectColumns+="" } if($TokenPrs -eq [Microsoft.SqlServer.Management.SqlParser.Parser.Tokens]::TOKEN_FROM){ $InSelect =$false #Write-Host $SelectColumns -BackgroundColor Red foreach($Col in $SelectColumns){ if($Col.EndsWith("*")){ Write-Host "select * is not allowed" exit } } $SelectColumns =@() } }catch{ #$Error $TokenPrs = $null } if($InSelect -and $TokenPrs -ne [Microsoft.SqlServer.Management.SqlParser.Parser.Tokens]::TOKEN_SELECT){ if($Str -eq ","){ $SelectColumns+="" }else{ $SelectColumns[$SelectColumns.Length-1]+=$Str } } } OK, im not going to pretend that its the prettiest of powershell scripts,  but if our parsed script file “C:\Scripts\MyScript.SQL” contains SELECT * then “select * is not allowed” will be written to the host.  So, where can this go wrong ?  It cant ,or at least shouldn’t , go wrong, but it is lacking in functionality.  IMO, Select * should be allowed in CTEs, views and Inline table valued functions at least and as it stands they will be reported upon. Anyway, it is a start and is more reliable that other methods.

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• JCP.Next - Early Adopters of JCP 2.8

  - by Heather VanCura

  JCP.Next is a series of three JSRs (JSR 348, JSR 355 and JSR 358), to be defined through the JCP process itself, with the JCP Executive Committee serving as the Expert Group. The proposed JSRs will modify the JCP's processes  - the Process Document and Java Specification Participation Agreement (JSPA) and will apply to all new JSRs for all Java platforms.   The first - JCP.next.1, or more formally JSR 348, Towards a new version of the Java Community Process - was completed and put into effect in October 2011 as JCP 2.8. This focused on a small number of simple but important changes to make our process more transparent and to enable broader participation. We're already seeing the benefits of these changes as new and existing JSRs adopt the new requirements. The second - JSR 355, Executive Committee Merge, is also Final. You can read the JCP 2.9 Process Document .  As part of the JSR 355 Final Release, the JCP Executive Committee published revisions to the JCP Process Document (version 2.9) and the EC Standing Rules (version 2.2).  The changes went into effect following the 2012 EC Elections in November. The third JSR 358, A major revision of the Java Community Process was submitted in June 2012.  This JSR will modify the Java Specification Participation Agreement (JSPA) as well as the Process Document, and will tackle a large number of complex issues, many of them postponed from JSR 348. For these reasons, the JCP EC (acting as the Expert Group for this JSR), expects to spend a considerable amount of time working on. The JSPA is defined by the JCP as "a one-year, renewable agreement between the Member and Oracle. The success of the Java community depends upon an open and transparent JCP program.  JSR 358, A major revision of the Java Community Process, is now in process and can be followed on java.net. The following JSRs and Spec Leads were the early adopters of JCP 2.8, who voluntarily migrated their JSRs from JCP 2.x to JCP 2.8 or above.  More candidates for 2012 JCP Star Spec Leads! JSR 236, Concurrency Utilities for Java EE (Anthony Lai/Oracle), migrated April 2012 JSR 308, Annotations on Java Types (Michael Ernst, Alex Buckley/Oracle), migrated September 2012 JSR 335, Lambda Expressions for the Java Programming Language (Brian Goetz/Oracle), migrated October 2012 JSR 337, Java SE 8 Release Contents (Mark Reinhold/Oracle) – EG Formation, migrated September 2012 JSR 338, Java Persistence 2.1 (Linda DeMichiel/Oracle), migrated January 2012 JSR 339, JAX-RS 2.0: The Java API for RESTful Web Services (Santiago Pericas-Geertsen, Marek Potociar/Oracle), migrated July 2012 JSR 340, Java Servlet 3.1 Specification (Shing Wai Chan, Rajiv Mordani/Oracle), migrated August 2012 JSR 341, Expression Language 3.0 (Kin-man Chung/Oracle), migrated August 2012 JSR 343, Java Message Service 2.0 (Nigel Deakin/Oracle), migrated March 2012 JSR 344, JavaServer Faces 2.2 (Ed Burns/Oracle), migrated September 2012 JSR 345, Enterprise JavaBeans 3.2 (Marina Vatkina/Oracle), migrated February 2012 JSR 346, Contexts and Dependency Injection for Java EE 1.1 (Pete Muir/RedHat) – migrated December 2011

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• Control Sysinternals Suite & NirSoft Utilities with a Single Interface

  - by Asian Angel

  Sysinternals and NirSoft both provide helpful utilities for your Windows system but may not be very convenient to access. Using the Windows System Control Center you can easily access everything through a single UI front end. Setup The first thing to do is set up three new folders in Program Files (or Program Files (x86) if you are using a 64bit system) with the following names (the first two need to exactly match what is shown here): Sysinternals Suite NirSoft Utilities (create this folder only if you have any of these apps downloaded) Windows System Control Center (or WSCC depending on your preferences) Unzip the contents of the Sysinternals Suite into its’ folder. Then unzip any individual NirSoft Utilities programs that you have downloaded into the NirSoft folder. All that is left to do is to unzip the WSCC software into its’ folder and create a shortcut. WSCC in Action When you start WSCC up for the first time you will see the following message with a brief explanation about the software. Next the options window will appear providing you an opportunity to look around and make any desired changes. WSCC can access utilities for both suites using a live connection if needed (utilities accessed live are not downloaded). Note: This occurs on the first run only. This is the main WSCC window…you can choose the utility that you want to use by sorting through an all items list or based on category. Note: WSCC may occasionally experience a problem downloading a particular utility if using the live service. We conducted a quick test by accessing two Sysinternals apps. First PsInfo… Followed by DiskView. Both opened quickly and were ready to go. There were no NirSoft Utilities installed on our test system in order to provide a live access example. Within moments WSCC accessed the CurrProcess utility and had it running on our system. Our recommendation is to download your favorite utilities from both suites (in order to always have easy access to them). Conclusion WSCC provides an easy way to access all of the apps in the Sysinternals Suite and NirSoft Utilities in one place. Note: A PortableApps version is also available. Links Download Windows System Control Center (WSCC) Download Windows Sysinternals Suite Download individual NirSoft Utilities programs Similar Articles Productive Geek Tips How To Get Detailed Information About Your PCAccess and Launch Windows Utilities the Easy WayWhat is svchost.exe And Why Is It Running?How to Clean Up Your Messy Windows Context MenuRemove NVIDIA Control Panel from Desktop Right-Click Menu TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 VMware Workstation 7 Acronis Online Backup Ultimate Boot CD can help when disaster strikes Windows Firewall with Advanced Security – How To Guides Sculptris 1.0, 3D Drawing app AceStock, a Tiny Desktop Quote Monitor Gmail Button Addon (Firefox) Hyperwords addon (Firefox)

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• Are You Afraid of Each Other? Study Shows CMO’s/CIO’s Missing Benefits of Collaboration

  - by Mike Stiles

  Remember that person in school you spent months being too scared to talk to?  Then when you finally did, it led to a wonderful friendship…if not something more. New research from Oracle, Social Media Today and Leader Networks shows marketing and IT need to get over whatever’s holding them back and start reaping the benefits of collaboration. Back in the old days of just a few years ago, marketing could stay on their side of the building, IT could stay on their side of the building, and both could refer to the other as “those guys.” Today, the structure of organizations is shifting from islands to “us,” one integrated body where each part knows what the other parts are doing, and all parts work together in accomplishing job one…a winning customer experience. Ignore that, and you start losing. Give your reluctance to change priority over the benefits of new collaborations, and you start losing. You’re either working together and accelerating forward or getting in the way of each other’s separate agendas and grinding down…much to your competitors’ delight. The study reveals a basic current truth: those who are collaborating in marketing and IT report being more effective, however less than 1/3 report collaborating even “frequently.” In other words, this is obviously a good thing, so we’d better not do it. Smart. The white paper, “Socially Driven Collaboration,” set out to explore how today’s always-changing digital, social and mobile landscape is forcing change across the enterprise, whether it’s welcomed or not. Part of what it found is marketing and IT leaders are not unaware of what’s going on and see their roles evolving. And both know the ability to collaborate more effectively now exists. And of those who are collaborating, over 2/3 say they’re “more effective” professionally because of it. Yet even if you don’t want to take the Oracle study’s word for it, an August 2013 Accenture study of 400 senior marketing and 250 IT executives revealed only 10% think CMO/CIO collaboration is at the right level. There’s a lot of room for improvement here, and not just around people. Collaboration is also being called for across processes and technologies. Business benefits of such collaboration cited in the Oracle study include stronger marketing messages, faster speed-to-market, greater product adoption, faster discovery of product and service shortcomings, and reduction in project costs. Those are the benefits you will cheat yourself out of by keeping “those guys” at arm’s length and continuing to try to function in traditional roles while modern business and the consumer is changing around you. “Intelligence is the ability to adapt to change.” –Stephen Hawking @mikestilesPhoto: istockphoto

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• SQLAuthority News – SQL Server 2012 Upgrade Technical Guide – A Comprehensive Whitepaper – (454 pages – 9 MB)

  - by pinaldave

  Microsoft has just released SQL Server 2012 Upgrade Technical Guide. This guide is very comprehensive and covers the subject of upgrade in-depth. This is indeed a helpful detailed white paper. Even writing a summary of this white paper would take over 100 pages. This further proves that SQL Server 2012 is quite an important release from Microsoft. This white paper discusses how to upgrade from SQL Server 2008/R2 to SQL Server 2012. I love how it starts with the most interesting and basic discussion of upgrade strategies: 1) In-place upgrades, 2) Side by side upgrade, 3) One-server, and 4) Two-server. This whitepaper is not just pure theory but is also an excellent source for some tips and tricks. Here is an example of a good tip from the paper: “If you want to upgrade just one database from a legacy instance of SQL Server and not upgrade the other databases on the server, use the side-by-side upgrade method instead of the in-place method.” There are so many trivia, tips and tricks that make creating the list seems humanly impossible given a short period of time. My friend Vinod Kumar, an SQL Server expert, wrote a very interesting article on SQL Server 2012 Upgrade before. In that article, Vinod addressed the most interesting and practical questions related to upgrades. He started with the fundamentals of how to start backup before upgrade and ended with fail-safe strategies after the upgrade is over. He covered end-to-end concepts in his blog posts in simple words in extremely precise statements. A successful upgrade uses a cycle of: planning, document process, testing, refine process, testing, planning upgrade window, execution, verifying of upgrade and opening for business. If you are at Vinod’s blog post, I suggest you go all the way down and collect the gold mine of most important links. I have bookmarked the blog by blogging about it and I suggest that you bookmark it as well with the way you prefer. Vinod Kumar’s blog post on SQL Server 2012 Upgrade Technical Guide SQL Server 2012 Upgrade Technical Guide is a detailed resource that’s also available online for free. Each chapter was carefully crafted and explained in detail. Here is a quick list of the chapters included in the whitepaper. Before downloading the guide, beware of its size of 9 MB and 454 pages. Here’s the list of chapters: Chapter 1: Upgrade Planning and Deployment Chapter 2: Management Tools Chapter 3: Relational Databases Chapter 4: High Availability Chapter 5: Database Security Chapter 6: Full-Text Search Chapter 7: Service Broker Chapter 8: SQL Server Express Chapter 9: SQL Server Data Tools Chapter 10: Transact-SQL Queries Chapter 11: Spatial Data Chapter 12: XML and XQuery Chapter 13: CLR Chapter 14: SQL Server Management Objects Chapter 15: Business Intelligence Tools Chapter 16: Analysis Services Chapter 17: Integration Services Chapter 18: Reporting Services Chapter 19: Data Mining Chapter 20: Other Microsoft Applications and Platforms Appendix 1: Version and Edition Upgrade Paths Appendix 2: SQL Server 2012: Upgrade Planning Checklist Download SQL Server 2012 Upgrade Technical Guide [454 pages and 9 MB] Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, DBA, PostADay, SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, SQL White Papers, SQLAuthority News, SQLServer, T SQL, Technology

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• File does not exist: /var/www/mailman

  - by Thufir

  I'm following the guide for installing mailman: root@dur:~# root@dur:~# ln -s /etc/mailman/apache.conf /etc/apache2/sites-enabled/mailman -v `/etc/apache2/sites-enabled/mailman' -> `/etc/mailman/apache.conf' root@dur:~# root@dur:~# service apache2 restart * Restarting web server apache2 ... waiting . [ OK ] root@dur:~# root@dur:~# curl http://localhost/mailman/admin/ <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>404 Not Found</title> </head><body> <h1>Not Found</h1> <p>The requested URL /mailman/admin/ was not found on this server.</p> <hr> <address>Apache/2.2.22 (Ubuntu) Server at localhost Port 80</address> </body></html> root@dur:~# root@dur:~# tail /var/log/apache2/error.log [Mon Aug 27 13:08:02 2012] [error] [client 127.0.0.1] File does not exist: /var/www/mailman [Mon Aug 27 13:10:16 2012] [error] [client 127.0.0.1] File does not exist: /var/www/mailman [Mon Aug 27 13:29:27 2012] [notice] caught SIGTERM, shutting down [Mon Aug 27 13:29:27 2012] [error] python_init: Python version mismatch, expected '2.7.2+', found '2.7.3'. [Mon Aug 27 13:29:27 2012] [error] python_init: Python executable found '/usr/bin/python'. [Mon Aug 27 13:29:27 2012] [error] python_init: Python path being used '/usr/lib/python2.7/:/usr/lib/python2.7/plat-linux2:/usr/lib/python2.7/lib-tk:/usr/lib/python2.7/lib-old:/usr/lib/python2.7/lib-dynload'. [Mon Aug 27 13:29:27 2012] [notice] mod_python: Creating 8 session mutexes based on 6 max processes and 25 max threads. [Mon Aug 27 13:29:27 2012] [notice] mod_python: using mutex_directory /tmp [Mon Aug 27 13:29:28 2012] [notice] Apache/2.2.22 (Ubuntu) mod_python/3.3.1 Python/2.7.3 mod_ruby/1.2.6 Ruby/1.8.7(2011-06-30) configured -- resuming normal operations [Mon Aug 27 13:29:58 2012] [error] [client 127.0.0.1] File does not exist: /var/www/mailman root@dur:~# root@dur:~# root@dur:~# root@dur:~# cat /etc/aliases usenet: root ## mailman mailing list mailman: "|/var/lib/mailman/mail/mailman post mailman" mailman-admin: "|/var/lib/mailman/mail/mailman admin mailman" mailman-bounces: "|/var/lib/mailman/mail/mailman bounces mailman" mailman-confirm: "|/var/lib/mailman/mail/mailman confirm mailman" mailman-join: "|/var/lib/mailman/mail/mailman join mailman" mailman-leave: "|/var/lib/mailman/mail/mailman leave mailman" mailman-owner: "|/var/lib/mailman/mail/mailman owner mailman" mailman-request: "|/var/lib/mailman/mail/mailman request mailman" mailman-subscribe: "|/var/lib/mailman/mail/mailman subscribe mailman" mailman-unsubscribe: "|/var/lib/mailman/mail/mailman unsubscribe mailman" root@dur:~# What's wrong with the link? or is apache not running right?

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• Today's Links (6/20/2011)

  - by Bob Rhubart

  Why your security sucks | Eric Knorr A conversation with InfoWorld security expert Roger Grimes reveals why the latest burst of attacks is just business as usual. JDev 11g R2 - ADF BC Dependency Diagram Feature | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovkis continues his exploration of JDeveloper 11g R2. Mobile Apps Put the Web in Their Rear-view Mirror | Charles Newark-French "Our analysis shows that, for the first time ever, daily time spent in mobile apps surpasses desktop and mobile web consumption," says Newark-French. "This stat is even more remarkable if you consider that it took less than three years for native mobile apps to achieve this level of usage, driven primarily by the popularity of iOS and Android platforms." Vivek Kundra, a public servant who gets stuff done | Craig Newmark Craigslist founder Craig Newmark bids farewell to the nation's first CIO. Weblogic, QBrowser and topics | Eric Elzinga Elzinga says: "Besides using the Weblogic Console to add subscribers to our topics we can also use QBrowser to browse queues and topics on your Weblogic Server." Java EE talks at JAX Conf | Arun Gupta Arun Gupta shares links to several Java EE presentations taking place at this week's Jax Conference in San Jose, CA. Development gotchas and silver bullets | Andy Mulholland Mulholland explains why "Software development has to change to fit with new business practices!" Oracle is Proud Sponsor of Gartner Security and Risk Management Summit 2011 | Troy Kitch Oracle will have a very strong presence at this year’s Gartner Security and Risk Management Summit 2011 in Washington D.C., June 20-23. Database Web Service using Toplink DB Provider | Vishal Jain "With JDeveloper 11gR2 you can now create database based web services using JAX-WS Provider," says Jain. Sample Chapter: A Fusion Applications Technical Overview An excerpt from "Managing Oracle Fusion Applications" by Richard Bingham, published by Oracle Press, May 2011. White Paper: Oracle Optimized Solution for Enterprise Cloud Infrastructure This paper provides recommendations and best practices for optimizing virtualization infrastructures when deploying the Oracle Enterprise Cloud Infrastructure. White paper: Oracle Optimized Solution for Lifecycle Content Management Authors Donna Harland and Nick Klosk illustrate how Oracle Enterprise Content Management Suite and Oracle’s Sun Storage Archive Manager work Oracle’s Sun hardware. Bay Area Coherence Special Interest Group Date: Thursday, July 21, 2011 Time: 4:30pm - 8:15pm ET - Note that Parking at 475 Sansome Closes at 8:30pm Location: Oracle Office,475 Sansome Street, San Francisco, CA Google Map Speakers: Chris Akker, Solutions Engineer, F5 Paul Cleary, Application Architect, Oracle Alexey Ragozin, Independent Consultant Brian Oliver, Oracle

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• JSR 360 and JSR 361: A Big Leap for Java ME 8

  - by terrencebarr

  It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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• JSR 360 and JSR 361: A Big Leap for Java ME 8

  - by terrencebarr

  It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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• Silverlight Cream for June 21, 2011 -- #1110

  - by Dave Campbell

  In this Issue: Colin Eberhardt, Kunal Chowdhury(-2-), Peter Kuhn(-2-, -3-), Mike Gold, WindowsPhoneGeek, Nigel Sampson, Paul Sheriff, Dhananjay Kumar, and Erno de Weerd. Above the Fold: Silverlight: "Silverlight Debug Helper" Peter Kuhn3 WP7: "Metro In Motion #8 – AutoCompleteBox Reveal Animation" Colin Eberhardt Shoutouts: Check out the Top 5 from my friends at SilverlightShow from last week: SilverlightShow for June 13 - 19, 2011 From SilverlightCream.com: Metro In Motion #8 – AutoCompleteBox Reveal Animation Colin Eberhardt found yet another 'Metro In Motion' to duplicate... this one is the auto-complete effect seen in the WP7 email client... check out the video on the post! Windows Phone 7 (Mango) Tutorial - 16 - How to Create a WP7 Alarm Application? Kunal Chowdhury has a couple more of his Mango tutorials up... number 16 (!) is on creating an Alarm app using scheduled tasks. Windows Phone 7 (Mango) Tutorial - 17 - How to Create a WP7 Reminder Application? Kunal Chowdhury's latest is number 17 in the Mango series and he's discussing the Reminder class which is part of the Scheduler namespace. Silverlight Debug Helper Peter Kuhn has deployed a new version of his "Silverlight Debug Helper"... this time he's added support for FireFox and Chrome. Getting ready for the Windows Phone 7 Exam 70-599 (Part 3) Peter Kuhn also has Part 3 of his series posted at SilverlightShow on getting ready for the WP7 exam. XNA for Silverlight developers: Part 13 - Mango (2) Finally, Peter Kuhn's latest XNA for Silverlight developers tutorial is up at SilverlightShow and is the 2nd Mango post for game devs. Detecting Altitude using the WP7 Phone WindowsPhoneGeek apparently turned the reigns of his blog over to Mike Gold for this post about Altitude detection on the WP7. Windows Phone Mango: Getting Started with MVVM in 10 Minutes If you're out there and still haven't gotten your head around MVVM, or want to take another look at why you're beating yourself up doing it [ :) ]... WindowsPhoneGeek has a quick write-up on MVVM and WP7.1 apps Creating app promotional videos Nigel Sampson details how he uses Expression Encoder to produce the app videos he has on his blog for his WP7* apps. Sort Data in Windows Phone using Collection View Source Paul Sheriff's latest post is up, and is another WP7 post. This time on how to sort the data you consume by using a CollectionViewSource object in XAML and not write any code! Viewing Flickr Images on Windows 7.1 Phone or Mango Phone Dhananjay Kumar has a tutorial up for WP7.1 showing how to use the Flickr REST service to display images on your device. Windows Phone 7: Drawing graphics for your application with Inkscape – Part II: Icons Part 2 of Erno de Weerd's Trilogy on Drawing graphics for your WP7* apps in Inkscape is up... this tutorial is all about icons... good stuff! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• Launch Invitation: Introducing Oracle WebLogic Server 12c

  - by JuergenKress

  Introducing Oracle WebLogic Server 12c, the #1 Application Server Across Conventional and Cloud Environments Please join Hasan Rizvi on December 1, as he unveils the next generation of the industry’s #1 application server and cornerstone of Oracle’s cloud application foundation—Oracle WebLogic Server 12c. Hear, with your fellow IT managers, architects, and developers, how the new release of Oracle WebLogic Server is: Designed to help you seamlessly move into the public or private cloud with an open, standards-based platform Built to drive higher value for your current infrastructure and significantly reduce development time and cost Optimized to run your solutions for Java Platform, Enterprise Edition (Java EE); Oracle Fusion Middleware; and Oracle Fusion Applications Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder Don’t miss this online launch event. Register now. Executive Overview Thurs., December 1, 2011 10 a.m. PT / 1 p.m. ET Presented by: Hasan Rizvi Senior Vice President, Product Development, Oracle Today most businesses have the ambition to move to a cloud infrastructure. However, IT needs to maintain and invest in their current infrastructure for supporting today’s business. With Oracle WebLogic, the #1 app server in the marketplace, we provide you with the best of both worlds. The enhancements contained in WebLogic 12c provide you with significant benefits that drive higher value for your current infrastructure, while significantly reducing development time and cost. In addition, with WebLogic you are cloud-ready. You can move your existing applications as-is to a high performance engineered system, Exalogic, and instantly experience performance and scalability improvements that are orders of magnitude higher. A WebLogic-Exalogic combination may provide your private cloud infrastructure. Moreover, you can develop and test your applications on the recently announced Oracle’s Public Cloud offering: the Java Cloud Service and seamlessly move these to your on-premise infrastructure for production deployments. Developer Deep-Dive Thurs., December 1, 2011 11 a.m. PT / 2 p.m. ET See demos and interact with experts via live chat. Presented by: Will Lyons Director, Oracle WebLogic Server Product Management, Oracle Modern Java development looks very different from even a few years ago. Technology innovation, the ecosystem of tools and their integration with Java standards are changing how development is done. Cloud Computing is causing developers to re-evaluate their development platforms and deployment options. Business users are demanding faster time to market, but without sacrificing application performance and reliability. Find out in this session how Oracle WebLogic Server 12c enables rapid development of modern, lightweight Java EE 6 applications. Learn how you can leverage the latest development technologies, tools and standards when deploying to Oracle WebLogic Server across both conventional and Cloud environments. Don’t miss this online launch event. Register now. For regular information become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: Hasan Rizvi,Oracle,WebLogic 12c,OPN,WebLogic Community,Jürgen Kress

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• Oracle Announces Availability of Oracle Exaskeleton with Extreme Scale

  - by J Swaroop

  Re-posting Bruce Tierney's original post - albeit a day late: I reckon this is Oracle's most interesting launch this year. Enjoy! The World’s First Human Scale Body Surface (HSBS) Designed to Toughen Spineless Wimps April 1, 2012 Building on the success of Oracle Exalogic, Oracle Exadata, and Oracle Exalytics, Oracle today announced the general availability of Oracle Exaskeleton, toughening up spineless wimps across the globe through the introduction of extreme scalability over the human body leveraging a revolutionary new technology called Human Scale Body Surface (HSBS). First Customer Ship (FCS) was received by the little known and mostly unsuccessful superhero Awkwardman. After applying Oracle Exaskeleton with extreme scale, he has since rebranded himself as Aquaman. Said Aquaman, “I used to feel so helpless in my skin…now I feel like…well…a highly scaled Engineered System thanks to Oracle!” Thousand of meek and mild individuals eagerly lined up outside Oracle Corporation’s Redwood Shores office to purchase the new Oracle Exaskeleton, with the hope of finally gaining the spine they never had. Unfortunately for the individuals, a bully was spotted allegedly kicking the sand covering the beaches of Redwood Shores into the still spineless Exaskeleton hopefuls. Supporting Quotes “Industry analysts are inquiring if Oracle Exaskeleton is a radical departure from Oracle’s traditional enterprise focus into new markets”, said Oracle representative Sabrina Twich, “Oracle has extensive expertise in unified backbone solutions for application infrastructures…this is simply a new port to the human body combining our Business Intelligence (BI) and RDBC (Remote Direct Brain Cell) technologies.” “With this release of Oracle Exaskeleton, Oracle has redefined scalability. Software and hardware vendors had it all wrong” said the Director of Oracle Exaskeleton, “Scalability for hardware is like…um…you know…so scale-ful. No, wait…can I say that again? I didn’t get that right…Scalability is hardware-on-demand with public and private…hybrid clouds, no…<long pause>…Scalability for… nevermind, I don’t want to be in this stupid press release anyway” Releases An upcoming Oracle Exaskeleton service pack release will include a new datasheet with an extensive library of three-letter acronyms (TLAs) as well as the introduction of more four-letter acronyms (FLAs) since technologies vendors have used up almost all of the 17,576 TLA permutations (TLAPs). About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. It would be an amazing coincidence if any of this is true in some secret Oracle lab, but I doubt it. Trademarks Really…you’re still reading this? Cool! Aquaman - First Customer Ship (FCS) - Oracle Exaskeleton

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• Introduction to Lean Software Development and Kanban Systems

  - by Ben Griswold

  Last year I took myself through a crash course on Lean Software Development and Kanban Systems in preparation for an in-house presentation.  I learned a bunch.  In this series, I’ll be sharing what I learned with you.   If your career looks anything like mine, you have probably been affiliated with a company or two which pushed requirements gathering and documentation to the nth degree. To add insult to injury, they probably added planning process (documentation, requirements, policies, meetings, committees) to the extent that it possibly retarded any progress. In my opinion, the typical company resembles the quote from Tom DeMarco. It isn’t enough just to do things right – we also had to say in advance exactly what we intended to do and then do exactly that. In the 1980s, Toyota turned the tables and revolutionize the automobile industry with their approach of “Lean Manufacturing.” A massive paradigm shift hit factories throughout the US and Europe. Mass production and scientific management techniques from the early 1900’s were questioned as Japanese manufacturing companies demonstrated that ‘Just-in-Time’ was a better paradigm. The widely adopted Japanese manufacturing concepts came to be known as ‘lean production’. Lean Thinking capitalizes on the intelligence of frontline workers, believing that they are the ones who should determine and continually improve the way they do their jobs. Lean puts main focus on people and communication – if people who produce the software are respected and they communicate efficiently, it is more likely that they will deliver good product and the final customer will be satisfied. In time, the abstractions behind lean production spread to logistics, and from there to the military, to construction, and to the service industry. As it turns out, principles of lean thinking are universal and have been applied successfully across many disciplines. Lean has been adopted by companies including Dell, FedEx, Lens Crafters, LLBean, SW Airlines, Digital River and eBay. Lean thinking got its name from a 1990’s best seller called The Machine That Changed the World : The Story of Lean Production. This book chronicles the movement of automobile manufacturing from craft production to mass production to lean production. Tom and Mary Poppendieck, that is.  Here’s one of their books: Implementing Lean Software Thinking: From Concept to Cash Our in-house presentations are supposed to run no more than 45 minutes.  I really cranked and got through my 87 slides in just under an hour. Of course, I had to cheat a little – I only covered the 7 principles and a single practice. In the next part of the series, we’ll dive into Principle #1: Eliminate Waste. And I am going to be a little obnoxious about listing my Lean and Kanban references with every series post.  The references are great and they deserve this sort of attention. 

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• Engagement: Don’t Forget Your Employees!

  - by Kellsey Ruppel

  By Mark Brown, Sr. Director, Oracle WebCenter  This week we want to focus on Employee Engagement, and how it is critical to your business. Today we hear and read a great deal about “Customer Engagement” – and rightly so, it is those customers, whether they be traditional paying customers, citizens, students, club members, or whomever it is that are “paying the bills”.  A more engaged customer is more likely to make it easier to pay those bills by buying more, giving good reviews, or spreading the word of how wonderful their experience was. But what about those who are providing those services, those who design and make those goods; why is it that all too often they are left out of conversations concerning engagement? In fact, it is critical that we consider our employees as customers since they are using internal systems that run your organization the same way customers use external systems. Studies have shown that an organization in which the employees feel “engaged” or better able to make decisions, do their jobs, and are connected to their peers have better return to their stakeholders. (shareholders).  On the surface this seems obvious, happy employees are more productive employees. But it leads to the question – how many of our existing policies, systems and processes are actually reducing that level of engagement? Let’s look at a couple examples. If posting new information that may be of great value to everyone in the larger organization is hard to do because we use an antiquated system, then we’re making it hard to share and increasing the potential for duplicate work. If it is not trivially obvious how to create and publish this post, then chances are very high that I’ll put it on the bottom of my queue. And finally, when critical information is spread across various systems, intranet sites, workgroups and peoples inboxes, then it is very hard to learn and grow from that information.  These may sound trivial, but how often do we push things off not because it is intellectually challenging, we may have the answer at our fingertips, but because it is hard to make that information readily available.  If an engaged employee is a productive employee, then what can we do to increase their level of engagement? We can start by looking for opportunities to provide self-documenting self-service solutions. Our newer employees grew up using simplified web interfaces everyday and they loathe calling a help-desk unless it is the last resort. Sadly, many of our enterprise applications have not kept pace and we all still have processes that are based on sending an email -- like discount approvals, vacation requests, or even offer-letter approvals.   My suggestion is to pick one highly visible, high-impact process where employees are either reticent to execute on the process or openly complain about how cumbersome it is and look at the mechanism for that process. If there are better ways, streamlined steps, better UIs that could be done, then you have a candidate to reconfigure that process and make it more engaging. Looking to better engage your employees? Start here!

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• ROA on top of SOA

  - by Vaibhav Pujari

  I already have a stable Service Oriented Architecture for my application which exposes services as API calls. (the verbs) Now, I need to build a Resource Oriented Architecture to expose a RESTful API to interact with the application objects. (the nouns) What are the best practices to reuse the existing services: - without any persistence inside my new code. - without putting unnecessary logic into the REST layer i.e. it should ideally just leverage the services provided by SOA API. I want this layer to be as thin as possible. - without modifying the existing SOA API - allow easy extension of the REST API i.e. it should be easy to add more resources without changing the (yet to be written) core code. (I want to make resource names and their associated actions configurable so more contributors can easily add resources without a need to understand my module) Any advices/suggestions how to achieve this? Edit: Adding more info My Stack: My existing stacks is in Java. But since I plan to just use the services, I don't think that should affect the design of new REST code. I am planning to implement the new REST code in PHP. How well the services map to resources? Some services are mapped well i.e. there are services for creating, updating application objects. But for other application objects, there are no direct services available. More importantly, there are actions beyond just create, update etc. that apply to application objects. And I would like to provide some way for these actions to be exposed through REST. Since these are verbs, how do I deal with them? Where exactly I need help? I would appreciate any help towards high level design to accomplish the task along-with making the framework extendible. For instance, tomorrow there are some new services added to my SOA layer, I want to make sure it is easy for a fresh developer to write a REST call by simply registering a new resource (in a config file/db) and write code for connecting it with SOA calls. Just like plugin.

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• Problem in installation in My Hp g4 1226se

  - by vivek Verma

  1vivek.100 Dual booting error in Hp pavilion g4 1226se Dear sir or Madam, My name is vivek verma.... I am the user of my Hp laptop which series and model name is HP PAVILION G4 1226SE........ i have purchase in the year of 2012 and month is February.....the windows 7 home basic 64 Bit is already installed in in my laptop.... Now i want to install Ubuntu 12.04 Lts or 13.10 lts..... i have try many time to install in my laptop via live CD or USB installer....and i have try many live CD and many pen drive to install Ubuntu ... but it is not done......now i am in very big problem...... when i put my CD or USB drive to boot and install the Ubuntu......my laptop screen is goes the some black (brightness of my laptop screen is very low and there is very low visibility ) and not showing any thing on my laptop screen..... and when i move the my laptop screen.....then there is graphics option in this screen to installation of the Ubuntu option......and when i press the dual boot with setting button and press to continue them my laptop is goes for shutdown after 2 or 5 minutes..... ...... and Hp service center person is saying to me our laptop hardware has no problem.....please contact to Ubuntu tech support............. show please help me if possible..... My laptop configuration is here...... Hardware Product Name g4-1226se Product Number QJ551EA Microprocessor 2.4 GHz Intel Core i5-2430M Microprocessor Cache 3 MB L3 cache Memory 4 GB DDR3 Memory Max Upgradeable to 4 GB DDR3 Video Graphics Intel HD 3000 (up to 1.65 GB) Display 35,5 cm (14,0") High-Definition LED-backlit BrightView Display (1366 x 768) Hard Drive 500 GB SATA (5400 rpm) Multimedia Drive SuperMulti DVD±R/RW with Double Layer Support Network Card Integrated 10/100 BASE-T Ethernet LAN Wireless Connectivity 802.11 b/g/n Sound Altec Lansing speakers Keyboard Full size island-style keyboard with home roll keys Pointing Device TouchPad supporting Multi-Touch gestures with On/Off button PC Card Slots Multi-Format Digital Media Card Reader for Secure Digital cards, Multimedia cards External Ports 1 VGA 1 headphone-out 1 microphone-in 3 USB 2.0 1 RJ45 Dimensions 34.1 x 23.1 x 3.56 cm Weight Starting at 2.1 kg Power 65W AC Power Adapter 6-cell Lithium-Ion (Li-Ion) What's In The Box Webcam with Integrated Digital Microphone (VGA) Software Operating System: Windows 7 Home Basic 64bit....Genuine..... ......... Sir please help me if possible....... Name =vivek verma Contact no.+919911146737 Email [email protected]

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• Craftsmanship Tour: Day 2 Obtiva

  - by Liam McLennan

  I like Chicago. It is a great city for travellers. From the moment I got off the plane at O’Hare everything was easy. I took the train to ‘the Loop’ and walked around the corner to my hotel, Hotel Blake on Dearborn St. Sadly, the elevated train lines in downtown Chicago remind me of ‘Shall We Dance’. Hotel Blake is excellent (except for the breakfast) and the concierge directed me to a pizza place called Lou Malnati's for Chicago style deep-dish pizza. Lou Malnati’s would be a great place to go with a group of friends. I felt strange dining there by myself, but the food and service were excellent. As usual in the United States the portion was so large that I could not finish it, but oh how I tried. Dave Hoover, who invited me to Obtiva for the day, had asked me to arrive at 9:45am. I was up early and had some time to kill so I stopped at the Willis Tower, since it was on my way to the office. Willis Tower is 1,451 feet (442 m) tall and has an observation deck at the top. Around the observation deck are a set of acrylic boxes, protruding from the side of the building. Brave soles can walk out on the perspex and look between their feet all the way down to the street. It is unnerving. Obtiva is a progressive, craftsmanship-focused software development company in downtown Chicago. Dave even wrote a book, Apprenticeship Patterns, that provides a catalogue of patterns to assist aspiring software craftsmen to achieve their goals. I spent the morning working in Obtiva’s software studio, an open xp-style office that houses Obtiva’s in-house development team. For lunch Dave Hoover, Corey Haines, Cory Foy and I went to a local Greek restaurant (not Dancing Zorbas). Dave, Corey and Cory are three smart and motivated guys and I found their ideas enlightening. It was especially great to chat with Corey Haines since he was the inspiration for my craftsmanship tour in the first place. After lunch I recorded a brief interview with Dave. Unfortunately, the battery in my camera went flat so I missed recording some interesting stuff. Interview with Dave Hoover In the evening Obtiva hosted an rspec hackfest with David Chelimsky and others. This was an excellent opportunity to be around some of the very best ruby programmers. At 10pm I went back to my hotel to get some rest before my train north the next morning.

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• Silverlight Cream for May 25, 2010 - 2 -- #870

  - by Dave Campbell

  In this Issue: Kirupa, Matthias Shapiro(-2-, -3-), Giorgetti Alessandro, Kunal Chowdhury, Mike Snow, and Jason Zander. Shoutout: This looks like a really nice WP7 app done by a team of folks for Imagine Cup 2010: Ahead ... I hope to see some blog posts and code on this! From SilverlightCream.com, and remember you can send me a link to your post or submit at SilverlightCream.com: Control Storyboards Easily using Behaviors Kirupa is following through on a promise to discuss the Behaviors that come on-board Blend. He's starting with two to help deal with Storyboards: ControlStoryboardAction and the StoryboardCompletedTrigger. PHP, MySQL and Silverlight: The Complete Tutorial (Part 1) Matthias Shapiro has a 3-parter up on PHP, MySQL, and Silverlight -- wondered how I missed this first one until I realized they all posted in 2 days... this first post sets up the MySQL database to be used. PHP, MySQL, and Silverlight: The Complete Tutorial (Part 2) In part 2, Matthias Shapiro writes a PHP web service that grabs the data from the database and sends it in JSON format to the Silverlight app (see part 3). PHP, MySQL, and Silverlight: The Complete Tutorial (Part 3) Matthias Shapiro's part 3 is the Silverlight part that reads the JSON produced by the PHP webservice from Part 2, to provide display and edits of the data... and this whole series includes source. Silverlight: adding an IsEditing property to the DataForm Giorgetti Alessandro laments the lack of an IsEditing property in the DataForm, then goes on to demonstrate his path to a suitable workaround. Step-by-Step Command Binding in Silverlight 4 Kunal Chowdhury has a nicely-detailed post on Command Binding in Silverlight 4 and builds up a demo MVVM app in the process... source project included. Silverlight Tip of the Day #24 – Resolving Unknown Objects in VS I'm not sure I would call Mike Snow's latest Silverlight Tip 'Silverlight' ... but if you don't know it, you need to. Sample: Windows Phone 7 Example Application with Landscape Layout Whoa... check out the WP7 app Jason Zander did with landscape mode defined... you're going to want to refer back to this one... Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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