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  • Backing up my data causes my server to crash using Symantec Backup Exec 12, or How I Came to Loathe Irony

    - by Kyle Noland
    I have a Dell PowerEdge 2850 running Windows Server 2003. It is the primary file server for one of my clients. I have another server also running Windows Server 2003 that acts as the core media server for Symantec Backup Exec 12. I recently upgraded from Backup Exec 11d to 12. This upgrade was necessary because we also just upgraded from Exchange 2003 to Exchange 2007. After the upgrade I had to push-install the new version 12 Backup Exec Remote Agents to each of the servers I am backing up (about 6 total). 5 of my servers are doing just fine, faithfully completing backups every night. My file server routinely crashes. Observations: When the server crashes, it does not blue screen, it just locks up completely. Even the mouse is unresponsive. If you leave the server locked up long enough, it will eventually reboot itself and hang on the Windows splash screen. There is absolutely zero useful Event Viewer evidence of a problem. The logs go from routine logging to an Unexplained Shutdown Event the next morning when I have to hard reset the server to get it to boot. 90% of the time the server does not boot cleanly, it hangs on the Windows splash screen. I don't have any light to shed here. When the server hangs all I can do is hard reset it and try again. Even after a successful boot and chkdsk /r operation, if you reboot the machine, you have a 90% chance it won't back up again cleanly. The back story: This server started crashing during nightly backups about a month ago. I tried everything I could think of to troubleshoot the problem and eventually had to give up because I could not keep coming to the office at 4 AM to try to get the server back online. One Friday I got lucky and the server stayed up for its entire full backup. I took this opportunity to restore the full backup to a temporary server I set up and switched all my users to the temporary. Then I reloaded the ailing file server. I kept all my users on the temporary file server for about 3 weeks. I installed the same Backup Exec Remote Agent and Trend Micro A/V client on the temporary server that I was using on the regular file server. During this time, I had absolutely no problems backing up the temporary server. I tested the reloaded file server extensively. I rebooted the server once an hour every day for 3 weeks trying to make it fail. It never did. I felt confident that the reload was the answer to my problems. I moved all of the data from the temporary server back to the regular server. I got 3 nightly backups out of it before it locked up again and started the familiar failure to boot cleanly behavior. This weekend I decided to monitor the file server through the entire backup job. I RDPd into the file server and also into the server running Backup Exec. On the file server I opened the Task Manager so I could view the processes and watch CPU and memory usage. Everything was running smoothly for about 60GB worth of backup. Then I noticed that the byte count of the backup job in Backup Exec had stopped progressing. I looked back over at my RDP session into the file server, and I was getting real time updates about CPU and memory usage still - both nearly 0%, which is unusual. Backups usually hover around 40% usage for the duration of the backup job. Let me reiterate this point: The screen was refreshing and I was getting real time Task Manager updates - until I clicked on the Start menu. The screen went black and the server locked up. In truth, I think the server had already locked up, the video card just hadn't figured it out yet. I went back into my bag of trick: driving to the office and hard reseting the server over and over again when it hangs up at the Windows splash screen. I did this for 2 hours without getting a successful boot. I started panicking because I did not have a decent backup to use to get everything back onto the working temporary file server. Once I exhausted everything I knew to do, I took a deep breath, booted to the Windows Server 2003 CD and performed a repair installation of Windows. The server came back up fine, with all of my data intact. I can now reboot the server at will and it will come back up cleanly. The problem is that I'm afraid as soon as I try to back that data up again I will back at square one. So let me sum things up: Here is what I've done so far to troubleshoot this server: Deleted and recreated the RAID 5 sets. Initialized the drives. Reloaded the server with a fresh Server 2003 install. Confirmed with Dell that I have installed the latest, Dell approved BIOS and NIC drivers. Uninstalled / reinstalled the Backup Exec Remote Agent. Uninstalled the Trend Micro A/V client. Configured the server not to reboot itself after a blue screen so I can see any stop error. I used to think the server was blue screening, but since I enabled this setting I now know that the server just completely locks up. Run chkdsk /r from the Windows Recovery Console. Several errors were found and corrected, but did not help my problem. Help confirm or deny the following assumptions: There are two problems at work here. Why the server is locking up in the first place, and why the server won't boot cleanly after a lockup. This is ultimately a software problem. The server works fine and can be rebooted cleanly all day long - until the first lockup - following a fresh OS load or even a Repair installation. This is not a problem with Backup Exec in general. All of my other servers back up just fine. For the record, all of the other servers run Server 2003, and some of them house more data than the file server in question here. Any help is appreciated. The irony is almost too much to bear. Backing up my data is what is jeopardizing it.

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  • USB 3 port fails to enable my keyboard during boot

    - by Jay
    My laptop has both USB 2.0 and 3.0 ports. I've connected: mouse -- USB 2.0 port keyboard -- USB 3.0 port On starting the system, the mouse is active however the keyboard does not function. Everytime i have to disconnect the keyboard and plug it back in and only then it becomes active. Is there any fix to this problem or is the USB port itself faulty? specs: Dell XPS, 64-bit i7 processor with 8G of RAM

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  • Can anyone recommend a USB to DVI adaptor which runs well under Windows 7?

    - by dbruning
    Wanting to connect a third monitor to my aging Dell D830 laptop. It has 2 monitor outputs (VGA + DVI), and I'd like to add a third via USB This is the sort of thing I'm looking for ("ST Lab U-480 USB to DVI Adapter: http://www.ascent.co.nz/productspecification.aspx?ItemID=381944 ... but it doesn't explicitly support Windows 7 & the manufacturer's site doesn't show any driver updates. TIA

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  • Mouse won't work in XP on Latatitude

    - by Kyle Brandt
    I have a Latitude D630 Laptop with a Fresh Windows XP install that won't work with a generic external USB mouse. It recognizes the device has been put in but fails to install it. USB keyboards work fine I have tried restarting the laptop Tried starting the machine without the docking station and plugging directly into the laptop Don't have the original CD, but I installed drives from the Dell website until there were no ? icons Tried deleting the USB mouse device and plugging it again

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  • RHEL6 kick start fails with kernel panic - not syncing error

    - by mrchampe
    On a brand new (just unboxed) Dell Precision 7500 computer, I began a kickstart using a red hat boot disk and a kickstart file hosted at an http address. There is a picture of the full error below with trace information I believe this is different than the other questions relating to kernel panic errors. What I would like to know is What causes the kernel panic How does one fix this such that the kickstart finishes Additional information can be provided as necessary.

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  • Would Windows 8 may increase the Cap of more than 2 GB?

    - by Pisaro
    I have a old Laptop Dell Latitude D430 that I just upgraded to Windows 8. The Ram that I have installed is 2GB (Max Ram that this laptop can handle) but I am wondering if by installing windows 8 can help also to increase the cap of the total Ram that the laptop can handle. I know that some laptops have a cap of RAM by the Bios but I am wondering if any of you know if by installing a new OS can actually change this? thanks, Robert

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  • Windows XP Activation failed, now what?

    - by user26379
    I have a computer with (presumably unlicensed) Windows XP. The activation (over the internet) failed, and I now I cannot get into Windows. After calling Microsoft, it seems like I will have to reinstall everything and install a freshly bought operating system. What are my options here? Is it worth trying the millions of keys and key generators out there? EDIT: I have no way of contacting the manufacturer (it's a no-name box, definitely not Dell, HP or IBM).

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  • Why does my Windows 7 computer wake itself up from sleep mode?

    - by AbuHamzah
    I have XPS9100 DELL desktop computer awakes out of the sleep mode without me prompting it. I have 64 bit OS Before I go to sleep I put that in sleep mode but in the morning I see its awake and I try every setting possible but could not help I have tried this command and here is what I got and I am not sure what to do. C:\Users\NAME>powercfg -lastwake Wake History Count - 1 Wake History [0] Wake Source Count - 1 Wake Source [0] Type: Wake Timer Owner: [SERVICE] \Device\HarddiskVolume3\Windows\System32\svchost.exe (wuauserv)

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  • Ubuntu X doesn't start

    - by den-javamaniac
    I'm running desktop Ubuntu 9.10 on my Dell laptop. Previously it was Ubuntu 9.04. After some period of time (lets say 3-4 months) my X fails to start automatically after some restart calls. If that takes place my network manager applet doesn't start either (after I do startx). Can any one point out what I'm missing/what's the problem?

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  • Outlook is looking for a smart card

    - by Sreekumar
    Dell computer with Windows 7 and Outlook 2003. I recently added a smart card reader to my computer for the National Guard so that I can access some military sites that require a smart card to log in. Now, every time Outlook attempts to download any mail from my civilian AT&T account (a pop e-mail server), I get a message asking me to "Insert a smart card". I've traced it to the send/receive feature (specifically receiving e-mails) but can find no reason that Outlook should be looking for a smart card.

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  • How to corrupt my hard disk ?

    - by amit
    Hi superuser, Please tell me how to corrupt my hard disk. I have Dell Inspiron 6400 & it's under complete cover insurance. Operating system is WindowS Vista Premium. So please tell me the method which actually work & damage/corrupt my hd.

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  • Why can't I "tear" a maximized Excel 2007 window in Windows 7

    - by w4ik
    In Windows 7, in most applications, when an application is maximized...I can "tear" the window (grab the title bar and drag) from it's maximized size and off the top of the screen and then I can drag it to wherever...but when Excel is maximized I do not have that functionality...Is there some trick to adding this functionality for Excel 2007...I can do it with Word 2007 so it doesn't appear to be Office itself. The machine is a Dell Latitude D820 with the Nvidia Quadro NVS 110M video card...running the latest video drivers...

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  • Hooking up a multifunction printer via network and USB

    - by C-dizzle
    I have a Dell 2155CDN Multifunction printer that is hooked up through our network. But when using the scan feature, it is terribly slow, and I assume it has something to do with it scanning through the network port. Is it possible to leave the printer hooked up across the network, but also attach it to a computer via USB just for the scanner? Or would doing this confuse the printer not knowing which port to use for each feature?

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  • Not getting native resolution of external monitor in Ubuntu

    - by darthvader
    Since there us a defect in my laptop screen, I am using an external Dell 1600x1000 monitor. Windows was recognizing the native resolution correctly. But when I installed Ubuntu 10.10, I get only up to 1024x768 in the Monitor preferences. I had a look at this and tried to add resolution by running xrandr --addmode VGA 1600×1000 but I am getting the error xrandr: cannot find output "VGA" What is the way out.

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  • Repair BAD Sectors or Buy a new HDD?

    - by Nehal J. Wani
    I have a Seagate internal hard disk drive. I recently opened up my laptop [Dell Inspiron N5010] [Warranty has expired], cleaned it and it worked normally after waking up from hibernation. However, when I restarted it, it stuck on windows loading screen, then tried to boot from Dell recovery partition but failed. It gave the error: Windows has encounter a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer If you continue to receive this error message, contact the hardware manufacturer. Status: 0xc00000e9 Info: An unexpected I/O error has occurred. While cleaning, I had mistakenly touched the round silvery thing at the bottom of the HDD. I don't know whether this has caused the problem or not. Since I have Fedora also installed in the same HDD, I can boot from it but it shows weird read errors when I ask it to mount Windows partitions. The disk utility also says that the Hard Disk has many bad sectors and needs to be replaced. I downloaded Seatools from Seagate website and used it. In the long test, I gave it permission to repair the first 100 errors which it did successfully. Now I am confused at what I should do. Internal Hard Disk Costs: a. Internal HDD 500GB Costs: Rs3518 b.1 External HDD 500GB Costs: Rs3472 b.2 External HDD 1TB Costs: Rs5500 c. Internal to External Converter Costs: Rs650 I have the following options: (i) Buy an External HDD, backup my data. Try to repair bad sectors of HDD. Then two cases arise: (a) My Internal HDD gets repaired [almost] (b) My internal HDD doesn't get repaired. Then I need to buy another internal HDD and replace the damaged one. OR break the seal of the external one and put it inside my laptop as internal. Breaking the case involves risks. (ii) Buy a Internal HDD and an Internal to External Converter Case [Not very reliable], backup my data. Try to repair bad sectors of HDD. Then two cases arise: (a) My Internal HDD gets repaired [almost] (b) My internal HDD doesn't get repaired. Then I need to just put in the new internal HDD I just bought. Experts, please guide me as to what will be the most VFM option? Also, if a HDD is failing, is it that I shouldn't read from it too otherwise there is a chance of other sectors failing? What I mean is, is it wrong to read from the HDD without taking backup first?

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  • trouble when shutdown or restart in windows xp getting a black screen asking to try and start windows normally or safe mode than it runs a chk disk

    - by Brenda D Thomas
    I recently reinstalled windows xp on my dell latitude d410 laptop, everything works fine as long as I don't shut down, when I do, I get a black screen with a list of choices, it gives me the option of trying to start windows normally or different safe modes, than a blue screen comes up and runs a check disk, it even ask me to pick a restore point the last time, which I did, I'm afraid to turn the computer off or restart it, what could be wrong?

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  • anti-static foam under a motherboard?

    - by user29734
    I am modding out a custom built case/system. I have my motherboard mounted on a metal tray, (Dell did this) has been working great. Not I am modding the case to hold everything and how I want to mount the motherboard on the tray I have a slight gap between the wall of the case and the motherboard/tray. Can I put a piece of thin anti-static foam/packaging in between the tray and the case? That is safe right?

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