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• Profit's COLLABORATE 10 Session Selections

  - by Aaron Lazenby

  COLLABORATE 2010 is a mere 11 days away (thanks for the reminder @ocp_advisor). Every year I publish my a list of the sessions I think reflect some of the more interesting people/trends in enterprise IT. I should be at all of these sessions, so drop by for a chat--I'll be the guy tapping out emails on my iPad... Monday, April 19 9:15 a.m. - Keynote: Transforming Customer Value, Delivering Highest Customer Service Location: Keynote Hall I never miss Charles Phillips when he speaks--it's one of the best opportunities to get an update on Oracle product developments and strategy. And there's certainly occasion for an update: this will be Phillips' first big presentation since the Oracle + Sun Strategy Update in late January. Phillips is appearing with Oracle Executive Vice President of Development Thomas Kurian which means there should be some excellent information about how customers are using Oracle's complete software and hardware stack to address enterprise IT challenges. The session should provide some excellent context for the rest of the week's session...don't miss it. 10:45 a.m. - Oracle Fusion Applications: Functional Overview Location: South Seas FI met Basheer Khan at COLLABORATE 08 in Denver and have followed his work ever since. He's a former member of the OAUG Board of Directors, an Oracle ACE, and a charismatic enterprise IT expert. Having worked with the Oracle Usability Advisory Board, Basheer should have some fascinating insights to share about the features and interface of Oracle's Fusine Applications. This session, along with Nadia Bendjedou's "10 Things You Can Do Today to Prepare for the Next Generation Applications" (on Tuesday, April 20 8:00 a.m. in room 3662) should give attendees the update they need about Oracle's next-generation applications.   1:15p.m. - E-Business Suite in the Amazon Cloud Location: South Seas HI did my first full-fledged cloud computing coverage at last year's COLLABORATE show (check out my interview with Oracle's Bill Hodak), where I first learned about Amazon's EC2 offering. I've since talked with several people who have provisioned server space on Amazon's cloud with great results. So I'm looking forward to watching the audience configure an instance of the Oracle E-Business Suite release 12 on the cloud while Chuck Edwards from Blue Gecko drives. This session should take some of the mist and vapor out of the cloud conversation.2:30 p.m. - "Zero Sign-on" to EBS - Enabling 96000 Users to Login to EBS Without User Maintenance Location: South Seas HI'll be sitting tight in South Seas H for the next session on Monday where Doug Pepka, a ten-year veteran of communications giant Comcast, will be walking attendees through a massive single sign-on (SSO) project across the enterprise. I'm working on a story about SSO for the August issue of Profit, so this session has real practical value to me. Plus the proliferation of user account logins--both personal and professional--makes this a critical usability/change management issue for IT leaders planning for successful long-term IT implementations.   Tuesday 8:00 am  - Information Architecture for Men in Kilts Location: SURF AGetting to a 8:00 a.m. presentation is a tall order in Las Vegas, but presenter Billy Cripe will make it worth your effort. Not only is the title of this session great, but the content should appeal to any IT strategist looking to push the limits of Web 2.0 technologies in the enterprise. Cripe is a product management director of Enterprise 2.0 and Enterprise Content Management at Oracle, author of Reshaping Your Business with Web 2.0, and a prolific blogger--he knows how information architecture is critical to and enterprise 2.0 implementation.    10:30a.m. - Oracle Virtualization: From Desktop to Data Center Location: REEF FData center virtualization is still one of the best ways to reduce the cost of running enterprise IT. With the addition of Sun products, Oracle has the industry's most comprehensive virtualization portfolio. I must admit, I'm no expert in this subject. So I'm looking forward to Monica Kumar's presentation so I can get up to speed.   Wednesday 8:00 a.m. - The Art of the Steal Location: Mandalay Bay Ballroom JMany will know Frank Abagnale from Steven Spielberg's 2002 film "Catch Me if You Can." The one-time con man and international fugitive who swindled $2.5 million in forged checks went on to help U.S. federal officials investigate fraud cases. Now the CEO of Abagnale and Associates, he has become an invaluable source to the business world on the subject of fraud and fraud protection. With identity theft and digital fraud still on the rise, this session should be an entertaining, and sobering, education on the threats facing businesses and customers around the world. A great way to start Wednesday.1:00 p.m. - Google Wave: Will it replace e-mail as we know it today? Location: SURF EBy many assessments (my own included), Google Wave is a bit of an open collaboration failure. It may seem like an odd reason for me to be excited about this session, but I'm looking forward to the chance to revisit the technology. Also, this is a great case study in connecting free, available Internet tools to existing enterprise computing environments--an issue that IT strategists must contend with as workers spreads out and choose their own productivity tools.  

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• ct.sym steals the ASM class

  - by Geertjan

  Some mild consternation on the Twittersphere yesterday. Marcus Lagergren not being able to find the ASM classes in JDK 8 in NetBeans IDE: And there's no such problem in Eclipse (and apparently in IntelliJ IDEA). Help, does NetBeans (despite being incredibly awesome) suck, after all? The truth of the matter is that there's something called "ct.sym" in the JDK. When javac is compiling code, it doesn't link against rt.jar. Instead, it uses a special symbol file lib/ct.sym with class stubs. Internal JDK classes are not put in that symbol file, since those are internal classes. You shouldn't want to use them, at all. However, what if you're Marcus Lagergren who DOES need these classes? I.e., he's working on the internal JDK classes and hence needs to have access to them. Fair enough that the general Java population can't access those classes, since they're internal implementation classes that could be changed anytime and one wouldn't want all unknown clients of those classes to start breaking once changes are made to the implementation, i.e., this is the rt.jar's internal class protection mechanism. But, again, we're now Marcus Lagergen and not the general Java population. For the solution, read Jan Lahoda, NetBeans Java Editor guru, here: https://netbeans.org/bugzilla/show_bug.cgi?id=186120 In particular, take note of this: AFAIK, the ct.sym is new in JDK6. It contains stubs for all classes that existed in JDK5 (for compatibility with existing programs that would use private JDK classes), but does not contain implementation classes that were introduced in JDK6 (only API classes). This is to prevent application developers to accidentally use JDK's private classes (as such applications would be unportable and may not run on future versions of JDK). Note that this is not really a NB thing - this is the behavior of javac from the JDK. I do not know about any way to disable this except deleting ct.sym or the option mentioned above. Regarding loading the classes: JVM uses two classpath's: classpath and bootclasspath. rt.jar is on the bootclasspath and has precedence over anything on the "custom" classpath, which is used by the application. The usual way to override classes on bootclasspath is to start the JVM with "-Xbootclasspath/p:" option, which prepends the given jars (and presumably also directories) to bootclasspath. Hence, let's take the first option, the simpler one, and simply delete the "ct.sym" file. Again, only because we need to work with those internal classes as developers of the JDK, not because we want to hack our way around "ct.sym", which would mean you'd not have portable code at the end of the day. Go to the JDK 8 lib folder and you'll find the file: Delete it. Start NetBeans IDE again, either on JDK 7 or JDK 8, doesn't make a difference for these purposes, create a new Java application (or use an existing one), make sure you have set the JDK above as the JDK of the application, and hey presto: The above obviously assumes you have a build of JDK 8 that actually includes the ASM package. And below you can see that not only are the classes found but my build succeeded, even though I'm using internal JDK classes. The yellow markings in the sidebar mean that the classes are imported but not used in the code, where normally, if I hadn't removed "ct.sym", I would have seen red error marking instead, and the code wouldn't have compiled. Note: I've tried setting "-XDignore.symbol.file" in "netbeans.conf" and in other places, but so far haven't got that to work. Simply deleting the "ct.sym" file (or back it up somewhere and put it back when needed) is quite clearly the most straightforward solution. Ultimately, if you want to be able to use those internal classes while still having portable code, do you know what you need to do? You need to create a JDK bug report stating that you need an internal class to be added to "ct.sym". Probably you'll get a motivation back stating WHY that internal class isn't supposed to be used externally. There must be a reason why those classes aren't available for external usage, otherwise they would have been added to "ct.sym". So, now the only remaining question is why the Eclipse compiler doesn't hide the internal JDK classes. Apparently the Eclipse compiler ignores the "ct.sym" file. In other words, at the end of the day, far from being a bug in NetBeans... we have now found a (pretty enormous, I reckon) bug in Eclipse. The Eclipse compiler does not protect you from using internal JDK classes and the code that you create in Eclipse may not work with future releases of the JDK, since the JDK team is simply going to be changing those classes that are not found in the "ct.sym" file while assuming (correctly, thanks to the presence of "ct.sym" mechanism) that no code in the world, other than JDK code, is tied to those classes.

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• Rip and Convert DVD’s to an ISO Image

  - by Mysticgeek

  If you own a lot of DVD’s, you might want to convert them to an ISO image for backup and easily playing them on your media center. Today we take a look at ripping your discs using DVDFab, then using ImgBurn to create an ISO image of the ripped DVD files. Rip DVD with DVDFab6 DVDFab will remove copy protection and rip the DVD files for free. Other components in the suite require you to purchase a license after the 30 day trial, but you’ll still be able to rip DVD’s after the trial. Install DVDFab by accepting the defaults (link below)…a system restart is required to complete the install process. The first time you run it, a welcome screen is displayed. If you don’t want to see it again check the box Do not show again, then Start DVDFab.  Pop the DVD in your drive and click Next. Now select your region and check Do not show again, then OK. It will then open the DVD and begin to scan it. Under DVD to DVD you can select either Full Disc or Main Movie depending on what you want to rip. If you want to burn the DVD to a disc after it’s created select the Full Disc option. Now click the Start button to begin the ripping process. After the ripping process has completed, you’ll get a message telling you it’s waiting for you to put in a blank DVD. Since we aren’t burning the disc, just cancel the message. Click Finish and close out of DVDFab or just minimize it if you’re going to keep using it to rip another DVD. By default the temporary directory is in My Documents \ DVDFab \ Temp…however you can change it in settings. If you go to the Temp directory you’ll see the DVD files listed there… Convert Files to ISO with ImgBurn Now that we have the files ripped from the DVD, we need to convert them to an ISO image using ImgBurn (link below). Open it up and from the main menu click on Create image file from files/folders. Click on the folder icon to browse to the location of the ripped DVD files. Browse to the DVDFab temp directory and the VIDEO_TS folder for the source and click Ok. Then choose a destination directory, give the ISO a name, and click Save. In this case we ripped the Unbreakable DVD, so named it that.   So now in ImgBurn you have the source being the ripped DVD files, and the destination for the ISO…then click the Build button. If you don’t create a volume label, ImgBurn is kind enough to create on for you. If everything looks correct, click Ok. Now wait while ImgBurn goes through the process of converting the ripped DVD files to an ISO image. The process has successfully completed. The ISO image of the DVD will be in the output directory you selected earlier. Now you can burn the ISO image to a blank DVD or store it on an external hard drive for safe keeping. When you’re done, you’ll probably want to go into the temp DVDFab folder and delete the VOB and other files in the Video_TS folder as they will take up a lot of space on your hard drive.   Conclusion Although this method requires two programs to make an ISO out of a DVD, it’s extremely quick. When burning DVD’s of various lengths, it took less than 30 minutes to get the final ISO. Now, you’ll have your DVD movies backed up in case something were to happen to the discs and are no longer playable. If you use Windows Media Center to watch your movies, check out our article on how to automatically mount and view ISO files in Windows 7 Media Center. With DVDFab, you get a 30 day fully functional trial for all of its features. You’ll still be able rip DVD’s even after the 30 day trial has ended. The more we’ve been using DVDFab, the more impressed we are with its capabilities, so after the 30 day trial you should consider purchasing a license. We will have a full review of the of it to share with you soon.  Download DVDFab Download ImgBurn Similar Articles Productive Geek Tips How To Rip DVDs with VLCCalculate with Qalculate on LinuxConvert a Row to a Column in Excel the Easy WayEnjoy Quick & Easy Unit Conversion with Convert for WindowsConvert Older Excel Documents to Excel 2007 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Beware Hover Kitties Test Drive Mobile Phones Online With TryPhone Ben & Jerry’s Free Cone Day, 3/23/10 New Stinger from McAfee Helps Remove ‘FakeAlert’ Threats Google Apps Marketplace: Tools & Services For Google Apps Users Get News Quick and Precise With Newser

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Discover What Powers Your Favorite Websites

  - by Matthew Guay

  Have you ever wondered if the site you’re visiting is powered by WordPress or if the webapp you’re using is powered by Ruby on Rails?  With these extensions for Google Chrome, you’ll never have to wonder again. Geeks love digging under the hood to see what makes their favorite apps and sites tick.  But opening the “View Source” window today doesn’t tell you everything there is to know about a website.  Plus, even if you can tell what CMS is powering a website from its source, it can be tedious to dig through lines of code to find what you’re looking for.  Also, the HTML code never tells you what web server a site is running on or what version of PHP it’s using.  With three extensions for Google Chrome you’ll never have to wonder again.  Note that some sites may not give as much information, but still, you’ll find enough data from most sites to be interesting. Discover Web Frameworks and Javascript Libraries with Chrome Sniffer If you want to know what CMS is powering a site or if it’s using Google Analytics or Quantcast, this is the extension for you.  Chrome Sniffer (link below) identifies over 40 different frameworks, and is constantly adding more.  It shows the logo of the main framework on the site on the left of your address bar.  Here wee see Chrome Sniffer noticed that How-To Geek is powered by WordPress.   Click the logo to see other frameworks on the site.  We can see that the site also has Google Analytics and Quantcast.  If you want more information about the framework, click on its logo and the framework’s homepage will open in a new tab. As another example, we can see that the Tumblr Staff blog is powered by Tumblr (of course), the Discus comment system, Quantcast, and the Prototype JavaScript framework. Or here’s a site that’s powered by Drupal, Google Analytics, Mollom spam protection, and jQuery.  Chrome Sniffer definitely uncovers a lot of neat stuff, so if you’re into web frameworks you’re sure to enjoy this extension. Find Out What Web Server The Site is Running On Want to know whether the site you’re looking at is running on IIS or Appache?  The Web Server Notifier extension for Chrome (link below) lets you easily recognize the web server a site is running on by its favicon on the right of the address bar.  Click the icon to see more information. Some web servers will show you a lot of information about their server, including version, operating system, PHP version, OpenSSL version, and more. Others will simply tell you their name. If the site is powered by IIS, you can usually tell the version of Windows Server its running on since the IIS versions are specific to a version of Windows.  Here we see that Microsoft.com is running on the latest and greatest – Windows Server 2008 R2 with IIS 7.5. Discover Web Technologies Powering Sites Wondering if a webapp is powered by Ruby on Rails or ASP.NET?  The Web Technology Notifier extension for Chrome (link below), from the same developer as the Web Server Notifier, will let you easily discover the backend of a site.  You’ll see the technology’s favicon on the right of your address bar, and, as with the other extension, can get more information by clicking the icon. Here we can see that Backpack from 37signals is powered by the Phusion Passenger module to run Ruby on Rails.   Microsoft’s new Docs.com Office Online apps is powered by ASP.NET…   And How-To Geek has PHP running to power WordPress. Conclusion With all these tools at hand, you can find out a lot about your favorite sites.  For example, with all three extensions we can see that How-To Geek runs on WordPress with PHP, uses Google Analytics and Quantcast, and is served by the LightSpeed web server.  Fun info, huh?   Links Download the Chrome Sniffer extension Download the Web Server Notifier extension Download the Web Technology Notifier extension Similar Articles Productive Geek Tips Enjoy a Clean Start Page with New Tab PageEnjoy Image Zooming on Your Favorite Photo Websites in ChromeAdd Your Own Folders to Favorites in Windows 7Find User Scripts for Your Favorite Websites the Easy WayAdd Social Elements to Your Gmail Contacts with Rapportive TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Xobni Plus for Outlook All My Movies 5.9 CloudBerry Online Backup 1.5 for Windows Home Server Snagit 10 tinysong gives a shortened URL for you to post on Twitter (or anywhere) 10 Superb Firefox Wallpapers OpenDNS Guide Google TV The iPod Revolution Ultimate Boot CD can help when disaster strikes

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• JPRT: A Build & Test System

  - by kto

  DRAFT A while back I did a little blogging on a system called JPRT, the hardware used and a summary on my java.net weblog. This is an update on the JPRT system. JPRT ("JDK Putback Reliablity Testing", but ignore what the letters stand for, I change what they mean every day, just to annoy people :\^) is a build and test system for the JDK, or any source base that has been configured for JPRT. As I mentioned in the above blog, JPRT is a major modification to a system called PRT that the HotSpot VM development team has been using for many years, very successfully I might add. Keeping the source base always buildable and reliable is the first step in the 12 steps of dealing with your product quality... or was the 12 steps from Alcoholics Anonymous... oh well, anyway, it's the first of many steps. ;\^) Internally when we make changes to any part of the JDK, there are certain procedures we are required to perform prior to any putback or commit of the changes. The procedures often vary from team to team, depending on many factors, such as whether native code is changed, or if the change could impact other areas of the JDK. But a common requirement is a verification that the source base with the changes (and merged with the very latest source base) will build on many of not all 8 platforms, and a full 'from scratch' build, not an incremental build, which can hide full build problems. The testing needed varies, depending on what has been changed. Anyone that was worked on a project where multiple engineers or groups are submitting changes to a shared source base knows how disruptive a 'bad commit' can be on everyone. How many times have you heard: "So And So made a bunch of changes and now I can't build!". But multiply the number of platforms by 8, and make all the platforms old and antiquated OS versions with bizarre system setup requirements and you have a pretty complicated situation (see http://download.java.net/jdk6/docs/build/README-builds.html). We don't tolerate bad commits, but our enforcement is somewhat lacking, usually it's an 'after the fact' correction. Luckily the Source Code Management system we use (another antique called TeamWare) allows for a tree of repositories and 'bad commits' are usually isolated to a small team. Punishment to date has been pretty drastic, the Queen of Hearts in 'Alice in Wonderland' said 'Off With Their Heads', well trust me, you don't want to be the engineer doing a 'bad commit' to the JDK. With JPRT, hopefully this will become a thing of the past, not that we have had many 'bad commits' to the master source base, in general the teams doing the integrations know how important their jobs are and they rarely make 'bad commits'. So for these JDK integrators, maybe what JPRT does is keep them from chewing their finger nails at night. ;\^) Over the years each of the teams have accumulated sets of machines they use for building, or they use some of the shared machines available to all of us. But the hunt for build machines is just part of the job, or has been. And although the issues with consistency of the build machines hasn't been a horrible problem, often you never know if the Solaris build machine you are using has all the right patches, or if the Linux machine has the right service pack, or if the Windows machine has it's latest updates. Hopefully the JPRT system can solve this problem. When we ship the binary JDK bits, it is SO very important that the build machines are correct, and we know how difficult it is to get them setup. Sure, if you need to debug a JDK problem that only shows up on Windows XP or Solaris 9, you'll still need to hunt down a machine, but not as a regular everyday occurance. I'm a big fan of a regular nightly build and test system, constantly verifying that a source base builds and tests out. There are many examples of automated build/tests, some that trigger on any change to the source base, some that just run every night. Some provide a protection gateway to the 'golden' source base which only gets changes that the nightly process has verified are good. The JPRT (and PRT) system is meant to guard the source base before anything is sent to it, guarding all source bases from the evil developer, well maybe 'evil' isn't the right word, I haven't met many 'evil' developers, more like 'error prone' developers. ;\^) Humm, come to think about it, I may be one from time to time. :\^{ But the point is that by spreading the build up over a set of machines, and getting the turnaround down to under an hour, it becomes realistic to completely build on all platforms and test it, on every putback. We have the technology, we can build and rebuild and rebuild, and it will be better than it was before, ha ha... Anybody remember the Six Million Dollar Man? Man, I gotta get out more often.. Anyway, now the nightly build and test can become a 'fetch the latest JPRT build bits' and start extensive testing (the testing not done by JPRT, or the platforms not tested by JPRT). Is it Open Source? No, not yet. Would you like to be? Let me know. Or is it more important that you have the ability to use such a system for JDK changes? So enough blabbering on about this JPRT system, tell me what you think. And let me know if you want to hear more about it or not. Stay tuned for the next episode, same Bloody Bat time, same Bloody Bat channel. ;\^) -kto

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• Why won't USB 3.0 external hard drive run at USB 3.0 speeds?

  - by jgottula

  I recently purchased a PCI Express x1 USB 3.0 controller card (containing the NEC USB 3.0 controller) with the intent of using a USB 3.0 external hard drive with my Linux box. I installed the card in an empty PCIe slot on my motherboard, connected the card to a power cable, strung a USB 3.0 cable between one of the new ports and my external HDD, and connected the HDD to a wall socket for power. Booting the system, the drive works 100% as intended, with the one exception of throughput: rather than using SuperSpeed 4.8 Gbps connectivity, it seems to be falling back to High Speed 480 Mbps USB 2.0-style throughput. Disk Utility shows it as a 480 Mbps device, and running a couple Disk Utility and dd benchmarks confirms that the drive fails to exceed ~40 MB/s (the approximate limit of USB 2.0), despite it being an SSD capable of far more than that. When I connect my USB 3.0 HDD, dmesg shows this: [ 3923.280018] usb 3-2: new high speed USB device using ehci_hcd and address 6 where I would expect to find this: [ 3923.280018] usb 3-2: new SuperSpeed USB device using xhci_hcd and address 6 My system was running on kernel 2.6.35-25-generic at the time. Then, I stumbled upon this forum thread by an individual who found that a bug, which was present in kernels prior to 2.6.37-rc5, could be the culprit for this type of problem. Consequently, I installed the 2.6.37-generic mainline Ubuntu kernel to determine if the problem would go away. It didn't, so I tried 2.6.38-rc3-generic, and even the 2.6.38 nightly from 2010.02.01, to no avail. In short, I'm trying to determine why, with USB 3.0 support in the kernel, my USB 3.0 drive fails to run at full SuperSpeed throughput. See the comments under this question for additional details. Output that might be relevant to the problem (when booting from 2.6.38-rc3): Relevant lines from dmesg: [ 19.589491] xhci_hcd 0000:03:00.0: PCI INT A -> GSI 17 (level, low) -> IRQ 17 [ 19.589512] xhci_hcd 0000:03:00.0: setting latency timer to 64 [ 19.589516] xhci_hcd 0000:03:00.0: xHCI Host Controller [ 19.589623] xhci_hcd 0000:03:00.0: new USB bus registered, assigned bus number 12 [ 19.650492] xhci_hcd 0000:03:00.0: irq 17, io mem 0xf8100000 [ 19.650556] xhci_hcd 0000:03:00.0: irq 47 for MSI/MSI-X [ 19.650560] xhci_hcd 0000:03:00.0: irq 48 for MSI/MSI-X [ 19.650563] xhci_hcd 0000:03:00.0: irq 49 for MSI/MSI-X [ 19.653946] xHCI xhci_add_endpoint called for root hub [ 19.653948] xHCI xhci_check_bandwidth called for root hub Relevant section of sudo lspci -v: 03:00.0 USB Controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 03) (prog-if 30) Flags: bus master, fast devsel, latency 0, IRQ 17 Memory at f8100000 (64-bit, non-prefetchable) [size=8K] Capabilities: [50] Power Management version 3 Capabilities: [70] MSI: Enable- Count=1/8 Maskable- 64bit+ Capabilities: [90] MSI-X: Enable+ Count=8 Masked- Capabilities: [a0] Express Endpoint, MSI 00 Capabilities: [100] Advanced Error Reporting Capabilities: [140] Device Serial Number ff-ff-ff-ff-ff-ff-ff-ff Capabilities: [150] #18 Kernel driver in use: xhci_hcd Kernel modules: xhci-hcd Relevant section of sudo lsusb -v: Bus 012 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Device Descriptor: bLength 18 bDescriptorType 1 bcdUSB 3.00 bDeviceClass 9 Hub bDeviceSubClass 0 Unused bDeviceProtocol 3 bMaxPacketSize0 9 idVendor 0x1d6b Linux Foundation idProduct 0x0003 3.0 root hub bcdDevice 2.06 iManufacturer 3 Linux 2.6.38-020638rc3-generic xhci_hcd iProduct 2 xHCI Host Controller iSerial 1 0000:03:00.0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 25 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xe0 Self Powered Remote Wakeup MaxPower 0mA Interface Descriptor: bLength 9 bDescriptorType 4 bInterfaceNumber 0 bAlternateSetting 0 bNumEndpoints 1 bInterfaceClass 9 Hub bInterfaceSubClass 0 Unused bInterfaceProtocol 0 Full speed (or root) hub iInterface 0 Endpoint Descriptor: bLength 7 bDescriptorType 5 bEndpointAddress 0x81 EP 1 IN bmAttributes 3 Transfer Type Interrupt Synch Type None Usage Type Data wMaxPacketSize 0x0004 1x 4 bytes bInterval 12 Hub Descriptor: bLength 9 bDescriptorType 41 nNbrPorts 4 wHubCharacteristic 0x0009 Per-port power switching Per-port overcurrent protection TT think time 8 FS bits bPwrOn2PwrGood 10 * 2 milli seconds bHubContrCurrent 0 milli Ampere DeviceRemovable 0x00 PortPwrCtrlMask 0xff Hub Port Status: Port 1: 0000.0100 power Port 2: 0000.0100 power Port 3: 0000.0100 power Port 4: 0000.0100 power Device Status: 0x0003 Self Powered Remote Wakeup Enabled Full, non-verbose lsusb: Bus 012 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 011 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 010 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 009 Device 003: ID 04d9:0702 Holtek Semiconductor, Inc. Bus 009 Device 002: ID 046d:c068 Logitech, Inc. G500 Laser Mouse Bus 009 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub Bus 003 Device 006: ID 174c:5106 ASMedia Technology Inc. Bus 003 Device 004: ID 0bda:0151 Realtek Semiconductor Corp. Mass Storage Device (Multicard Reader) Bus 003 Device 002: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 006: ID 1687:0163 Kingmax Digital Inc. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 046d:081b Logitech, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Full output: full dmesg full lspci full lsusb

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• Linux fsck.ext3 says "Device or resource busy" although I did not mount the disk.

  - by matnagel

  I am running an ubuntu 8.04 server instance with a 8GB virtual disk on vmware 1.0.9. For disk maintenance I made a copy of the virtual disk (by making a copy of the 2 vmdk files of sda on the stopped vm on the host) and added it to the original vm. Now this vm has it's original virtual disk sda plus a 1:1 copy (sdd). There are 2 additional disk sdb and sdc which I ignore.) I would expect sdb not to be mounted when I start the vm. So I try tp do a ext2 fsck on sdd from the running vm, but it reports fsck reported that sdb was mounted. $ sudo fsck.ext3 -b 8193 /dev/sdd e2fsck 1.40.8 (13-Mar-2008) fsck.ext3: Device or resource busy while trying to open /dev/sdd Filesystem mounted or opened exclusively by another program? The "mount" command does not tell me sdd is mounted: $ sudo mount /dev/sda1 on / type ext3 (rw,relatime,errors=remount-ro) proc on /proc type proc (rw,noexec,nosuid,nodev) /sys on /sys type sysfs (rw,noexec,nosuid,nodev) varrun on /var/run type tmpfs (rw,noexec,nosuid,nodev,mode=0755) varlock on /var/lock type tmpfs (rw,noexec,nosuid,nodev,mode=1777) udev on /dev type tmpfs (rw,mode=0755) devshm on /dev/shm type tmpfs (rw) devpts on /dev/pts type devpts (rw,gid=5,mode=620) /dev/sdc1 on /mnt/r1 type ext3 (rw,relatime,errors=remount-ro) /dev/sdb1 on /mnt/k1 type ext3 (rw,relatime,errors=remount-ro) securityfs on /sys/kernel/security type securityfs (rw) When I ignore the warning and continue the fsck, it reported many errors. How do I get this under control? Is there a better way to figure out if sdd is mounted? Or how is it "busy? How to unmount it then? How to prevent ubuntu from automatically mounting. Or is there something else I am missing? Also from /var/log/syslog I cannot see it is mounted, this is the last part of the startup sequence: kernel: [ 14.229494] ACPI: Power Button (FF) [PWRF] kernel: [ 14.230326] ACPI: AC Adapter [ACAD] (on-line) kernel: [ 14.460136] input: PC Speaker as /devices/platform/pcspkr/input/input3 kernel: [ 14.639366] udev: renamed network interface eth0 to eth1 kernel: [ 14.670187] eth1: link up kernel: [ 16.329607] input: ImPS/2 Generic Wheel Mouse as /devices/platform/i8042/serio1/ kernel: [ 16.367540] parport_pc 00:08: reported by Plug and Play ACPI kernel: [ 16.367670] parport0: PC-style at 0x378, irq 7 [PCSPP,TRISTATE] kernel: [ 19.425637] NET: Registered protocol family 10 kernel: [ 19.437550] lo: Disabled Privacy Extensions kernel: [ 24.328857] loop: module loaded kernel: [ 24.449293] lp0: using parport0 (interrupt-driven). kernel: [ 26.075499] EXT3 FS on sda1, internal journal kernel: [ 28.380299] kjournald starting. Commit interval 5 seconds kernel: [ 28.381706] EXT3 FS on sdc1, internal journal kernel: [ 28.381747] EXT3-fs: mounted filesystem with ordered data mode. kernel: [ 28.444867] kjournald starting. Commit interval 5 seconds kernel: [ 28.445436] EXT3 FS on sdb1, internal journal kernel: [ 28.445444] EXT3-fs: mounted filesystem with ordered data mode. kernel: [ 31.309766] eth1: no IPv6 routers present kernel: [ 35.054268] ip_tables: (C) 2000-2006 Netfilter Core Team mysqld_safe[4367]: started mysqld[4370]: 100124 14:40:21 InnoDB: Started; log sequence number 0 10130914 mysqld[4370]: 100124 14:40:21 [Note] /usr/sbin/mysqld: ready for connections. mysqld[4370]: Version: '5.0.51a-3ubuntu5.4' socket: '/var/run/mysqld/mysqld.sock' port: 3 /etc/mysql/debian-start[4417]: Upgrading MySQL tables if necessary. /etc/mysql/debian-start[4422]: Looking for 'mysql' in: /usr/bin/mysql /etc/mysql/debian-start[4422]: Looking for 'mysqlcheck' in: /usr/bin/mysqlcheck /etc/mysql/debian-start[4422]: This installation of MySQL is already upgraded to 5.0.51a, u /etc/mysql/debian-start[4436]: Checking for insecure root accounts. /etc/mysql/debian-start[4444]: Checking for crashed MySQL tables.

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• Does Apache ever give incorrect "out of threads" errors?

  - by Eli Courtwright

  Lately our Apache web server has been giving us this error multiple times per day: [Tue Apr 06 01:07:10 2010] [error] Server ran out of threads to serve requests. Consider raising the ThreadsPerChild setting We raised our ThreadsPerChild setting from 50 to 100, but we still get the error. Our access logs indicate that these errors never even happen at periods of high load. For example, here's an excerpt from our access log (ip addresses and some urls are edited for privacy). As you can see, the above error happened at 1:07 and only a small handful of requests occurred in the several minutes leading up to the error: 99.88.77.66 - - [06/Apr/2010:00:59:33 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-icons_222222_256x240.png HTTP/1.1" 304 - 99.88.77.66 - - [06/Apr/2010:00:59:34 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-bg_glass_75_dadada_1x400.png HTTP/1.1" 200 111 99.88.77.66 - - [06/Apr/2010:00:59:34 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-bg_glass_75_dadada_1x400.png HTTP/1.1" 200 111 99.88.77.66 - mpeu [06/Apr/2010:00:59:40 -0400] "GET /some/dynamic/content HTTP/1.1" 200 145049 55.44.33.22 - mpeu [06/Apr/2010:01:06:56 -0400] "GET /other/dynamic/content HTTP/1.1" 200 12311 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/jquery-ui-1.7.1.custom.css HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/js/jquery-1.3.2.min.js HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/js/jquery-ui-1.7.1.custom.min.js HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/jquery.tablesorter.min.js HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/date.js HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image1.gif HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image2.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image3.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image4.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image5.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image6.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:56 -0400] "GET /WebRepository/pdfs/image7.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:57 -0400] "GET /WebRepository/pdfs/image8.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:57 -0400] "GET /WebRepository/pdfs/image9.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:57 -0400] "GET /WebRepository/pdfs/imageA.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:57 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-bg_flat_75_ffffff_40x100.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:59 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-bg_highlight-soft_75_cccccc_1x100.png HTTP/1.1" 304 - 55.44.33.22 - - [06/Apr/2010:01:06:59 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-bg_glass_75_e6e6e6_1x400.png HTTP/1.1" 200 110 55.44.33.22 - - [06/Apr/2010:01:06:59 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/images/ui-bg_glass_75_e6e6e6_1x400.png HTTP/1.1" 200 110 11.22.33.44 - mpeu [06/Apr/2010:01:18:03 -0400] "GET /other/dynamic/content HTTP/1.1" 200 12311 11.22.33.44 - - [06/Apr/2010:01:18:03 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/js/jquery-1.3.2.min.js HTTP/1.1" 304 - 11.22.33.44 - - [06/Apr/2010:01:18:04 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/css/smoothness/jquery-ui-1.7.1.custom.css HTTP/1.1" 200 27374 11.22.33.44 - - [06/Apr/2010:01:18:04 -0400] "GET /WebRepository/jquery/jquery-ui-1.7.1.custom/js/jquery-ui-1.7.1.custom.min.js HTTP/1.1" 304 - 11.22.33.44 - - [06/Apr/2010:01:18:04 -0400] "GET /WebRepository/jquery.tablesorter.min.js HTTP/1.1" 200 12795 11.22.33.44 - - [06/Apr/2010:01:18:04 -0400] "GET /WebRepository/date.js HTTP/1.1" 200 25809 For what it's worth, we're running the version of Apache that ships with Oracle 10g (some 2.0 version), and we're using mod_plsql to generate our dynamic content. Since the Apache server runs as a separate process and the database doesn't record any problems when this error occurs, I'm doubtful that Oracle is the problem. Unfortunately, the errors are freaking out our sysadmins, who are inclined to blame any and all problems which occur with the server on this error. Is this a known bug in Apache that I simply haven't been able to find any reference to through Google?

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• what's wrong with my Ubuntu 11.10 bind9 configuration?

  - by John Bowlinger

  I've followed several tutorials on installing your own nameservers and I'm pretty much at my wit's end, because I cannot get them to resolve. Note, the actual domain and ip address has been changed for privacy to example.com and 192.168.0.1. My named.conf.local file: zone "example.com" { type master; file "/var/cache/bind/example.com.db"; }; zone "0.168.192.in_addr.arpa" { type master; file "/var/cache/bind/192.168.0.db"; }; My named.conf.options file: options { forwarders { 192.168.0.1; }; auth-nxdomain no; # conform to RFC1035 listen-on-v6 { any; }; }; My resolv.conf file: search example.com. nameserver 192.168.0.1 My Forward DNS file: ORIGIN example.com. $TTL 86400 @ IN SOA ns1.example.com. root.example.com. ( 2012083101 ; Serial 604800 ; Refresh 86400 ; Retry 2419200 ; Expire 3600 ) ; Negative Cache TTL example.com. NS ns1.example.com. example.com. NS ns2.example.com. example.com. MX 10 mail.example.com. @ IN A 192.168.0.1 ns1.example.com IN A 192.168.0.1 ns2.example.com IN A 192.168.0.2 mail IN A 192.168.0.1 server1 IN A 192.168.0.1 gateway IN CNAME ns1.example.com. headoffice IN CNAME server1.example.com. smtp IN CNAME mail.example.com. pop IN CNAME mail.example.com. imap IN CNAME mail.example.com. www IN CNAME server1.example.com. sql IN CNAME server1.example.com. And my reverse DNS: $ORIGIN 0.168.192.in-addr.arpa. $TTL 86400 @ IN SOA ns1.example.com. root.example.com. ( 2009013101 ; Serial 604800 ; Refresh 86400 ; Retry 2419200 ; Expire 3600 ) ; Negative Cache TTL 1 PTR mail.example.com. 1 PTR server1.example.com. 2 PTR ns1.example.com. Yet, when I restart bind9 and do: host ns1.example.com localhost I get: Using domain server: Name: localhost Address: 127.0.0.1#53 Aliases: Host ns1.example.com.example.com not found: 2(SERVFAIL) Similarly, for: host 192.168.0.1 localhost I get: ;; connection timed out; no servers could be reached Anybody know what's going on? Btw, my domain name "www.example.com" that I've used in this question is being forwarded to my ISP's nameservers. Would that affect my bind9 configuration? I want to learn how to do set up nameservers on my own for learning, so that is why I'm going through all this trouble.

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• Bridging a non-persistent PPP connection to wireless (or wired) in Windows XP

  - by phooze

  I have a 3G modem-like device (eMobile's D01NX, PC card style, for any Japan nerds out there) that I use to connect my PC to the Internet. I'd like to bridge this connection with another computer either via an ad-hoc wireless network, or a simple cross-over cable (either are options). However, when I open "Network Connections", I do not see the PPP connection (otherwise I could click both and bridge). I believe this is because there is software (provided by the vendor) that is handling the card directly and registering a PPP connection dynamically. When connected, an ipconfig at the command line yields: Ethernet adapter wireless: Connection-specific DNS Suffix . : Autoconfiguration IP Address. . . : 169.254.5.169 Subnet Mask . . . . . . . . . . . : 255.255.0.0 Default Gateway . . . . . . . . . : Ethernet adapter lan: Media State . . . . . . . . . . . : Media disconnected PPP adapter {B59EEDDE-A22B-48DF-93E5-04842B641257}: Connection-specific DNS Suffix . : IP Address. . . . . . . . . . . . : 114.xx.xxx.xx Subnet Mask . . . . . . . . . . . : 255.255.255.255 Default Gateway . . . . . . . . . : 114.xx.xxx.xx (I've commented out my IP address for privacy reasons, but what does appear there is a functional Internet IP address.) When I disconnect the adapter with the vendor software, the PPP connection disappears completely from the ipconfig list. Any ideas on how to do this?

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• Lockdown users on Windows Server 2012

  - by el.severo

  I set up a Active Directory on a server machine with Windows Server 2012 and I'd like to create some users with limitations like Windows Steady State does in Windows XP (locally). Seen already the Windows SteadyState Handbook (with Windows Server 2008), but I'd like to know if anyone has tried this before, the limitations are the following: 1. Prevent locked or roaming user profiles that cannot be found on the computer from logging on 2. Do not cache copies of locked or roaming user profiles for users who have previously logged on to this computer 3. Do not allow Windows to compute and store passwords using LAN Manager Hash values 4. Do not store usernames or passwords used to log on to the Windows Live ID or the domain 5. Prevent users from creating folders and files on drive C:\ 6. Lock profile to prevent the user from making permanent changes 7. Remove the Control Panel, Printer and Network Settings from the Classic Start menu 8. Remove the Favorites icon 9. Remove the My Network Places icon 10. Remove the Frequently Used Program list 11. Remove the Shared documents folder from My Computer 12. Remove control Panel icon 13. Remove the Set Program Access and Defaults icon 14. Remove the Network Connection(Connect To)icon 15. Remove the Printers and Faxes icon 16. Remove the Run icon 17. Prevent access to Windows Explorer features: Folder Options, Customize Toolbar, and the Notification Area 18. Prevent access to the taskbar 19. Prevent access to the command prompt 20. Prevent access to the registry editor 21. Prevent access to the Task Manager 22. Prevent access to Microsoft Management Console utilities 23. Prevent users from adding or removing printers 24. Prevent users from locking the computer 25. Prevent password changes (also requires the Control Panel icon to be removed) 26. Disable System Tools and other management programs 27. Prevent users from saving files to the desktop 28. Hide A Drive 29. Hide B Drive 30. Hide C Drive 31. Prevent changes to Internet Explorer registry settings 32. Empty the Temporary Internet Files folder when Internet Explorer is closed 33. Remove Internet Options 34. Remove General tab in Internet Options 35. Remove Security tab in Internet Options 36. Remove Privacy tab in Internet Options 37. Remove Content tab in Internet Options 38. Remove Connections tab in Internet Options 39. Remove Programs tab in Internet Options 40. Remove Advanced tab in Internet Options 41. Set a home page (Internet Explorer) 42. Restrict the possibility to change desktop image 43. Restrict the possibility to change wallpaper 44. Restrict usb flash drives Any suggestions for this? UPDATE: As @Dan suggested me I'd like to specify that would be applied to a educational scenario where students can login from a computer and want to add some restrictions to them.

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• Week in Geek: New Security Flaw Confirmed for Internet Explorer Edition

  - by Asian Angel

  This week we learned how to use a PC to stay entertained while traveling for the holidays, create quality photo prints with free software, share links between any browser and any smartphone, create perfect Christmas photos using How-To Geek’s 10 best how-to photo guides, and had fun decorating Firefox with a collection of Holiday 2010 Personas themes. Photo by Repoort. Random Geek Links Photo by Asian Angel. Critical 0-Day Flaw Affects All Internet Explorer Versions, Microsoft Warns Microsoft has confirmed a zero-day vulnerability affecting all supported versions of Internet Explorer, including IE8, IE7 and IE6. Note: Article contains link to Microsoft Security Advisory detailing two work-arounds until a security update is released. Hackers targeting human rights, indie media groups Hackers are increasingly hitting the Web sites of human rights and independent media groups in an attempt to silence them, says a new study released this week by Harvard University’s Berkman Center for Internet & Society. OpenBSD: audits give no indication of back doors So far, the analyses of OpenBSD’s crypto and IPSec code have not provided any indication that the system contains back doors for listening to encrypted VPN connections. But the developers have already found two bugs during their current audits. Sophos: Beware Facebook’s new facial-recognition feature Facebook’s new facial recognition software might result in undesirable photos of users being circulated online, warned a security expert, who urged users to keep abreast with the social network’s privacy settings to prevent the abovementioned scenario from becoming a reality. Microsoft withdraws flawed Outlook update Microsoft has withdrawn update KB2412171 for Outlook 2007, released last Patch Tuesday, after a number of user complaints. Skype: Millions still without service Skype was still working to right itself going into the holiday weekend from a major outage that began this past Wednesday. Mozilla improves sync setup and WebGL in Firefox 4 beta 8 Firefox 4.0 beta 8 brings better support for WebGL and introduces an improved setup process for Firefox Sync that simplifies the steps for configuring the synchronization service across multiple devices. Chrome OS the litmus test for cloud The success or failure of Google’s browser-oriented Chrome OS will be the litmus test to decide if the cloud is capable of addressing user needs for content and services, according to a new Ovum report released Monday. FCC Net neutrality rules reach mobile apps The Federal Communications Commission (FCC) finally released its long-expected regulations on Thursday and the related explanations total a whopping 194 pages. One new item that was not previously disclosed: mobile wireless providers can’t block “applications that compete with the provider’s” own voice or video telephony services. KDE and the Document Foundation join Open Invention Network The KDE e.V. and the Document Foundation (TDF) have both joined the Open Invention Network (OIN) as licensees, expanding the organization’s roster of supporters. Report: SEC looks into Hurd’s ousting from HP The scandal surrounding Mark Hurd’s departure from the world’s largest technology company in August has officially drawn attention from the U.S. Securities and Exchange Commission. Report: Google requests delay of new Google TVs Google TV is apparently encountering a bit of static that has resulted in a programming change. Geek Video of the Week This week we have a double dose of geeky video goodness for you with the original Mac vs PC video and the trailer for the sequel. Photo courtesy of Peacer. Mac vs PC Photo courtesy of Peacer. Mac vs PC 2 Trailer Random TinyHacker Links Awesome Tools To Extract Audio From Video Here’s a list of really useful, and free tools to rip audio from videos. Getting Your iPhone Out of Recovery Mode Is your iPhone stuck in recovery mode? This tutorial will help you get it out of that state. Google Shared Spaces Quickly create a shared space and collaborate with friends online. McAfee Internet Security 2011 – Upgrade not worthy of a version change McAfee has released their 2011 version of security products. And as this review details, the upgrades are minimal when compared to their 2010 products. For more information, check out the review. 200 Countries Plotted Hans Rosling’s famous lectures combine enormous quantities of public data with a sport’s commentator’s style to reveal the story of the world’s past, present and future development. Now he explores stats in a way he has never done before – using augmented reality animation. Super User Questions Enjoy looking through this week’s batch of popular questions and answers from Super User. How to restore windows 7 to a known working state every time it boots? Is there an easy way to mass-transfer all files between two computers? Coffee spilled inside computer, damaged hard drive Computer does not boot after ram upgrade Keyboard not detected when trying to install Ubuntu 10.10 How-To Geek Weekly Article Recap Have you had a super busy week while preparing for the holiday weekend? Then here is your chance to get caught up on your reading with our five hottest articles for the week. Ask How-To Geek: Rescuing an Infected PC, Installing Bloat-free iTunes, and Taming a Crazy Trackpad How to Use the Avira Rescue CD to Clean Your Infected PC Eight Geektacular Christmas Projects for Your Day Off VirtualBox 4.0 Rocks Extensions and a Simplified GUI Ask the Readers: How Many Monitors Do You Use with Your Computer? One Year Ago on How-To Geek Here are more great articles from one year ago for you to read and enjoy during the holiday break. Enjoy Distraction-Free Writing with WriteMonkey Shutter is a State of Art Screenshot Tool for Ubuntu Get Hex & RGB Color Codes the Easy Way Find User Scripts for Your Favorite Websites the Easy Way Access Your Unsorted Bookmarks the Easy Way (Firefox) The Geek Note That “wraps” things up for this week and we hope that everyone enjoys the rest of their holiday break! Found a great tip during the break? Then be sure to send it in to us at [email protected]. Photo by ArSiSa7. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Simon’s Cat Explores the Christmas Tree! [Video] The Outdoor Lights Scene from National Lampoon’s Christmas Vacation [Video] The Famous Home Alone Pizza Delivery Scene [Classic Video] Chronicles of Narnia: The Voyage of the Dawn Treader Theme for Windows 7 Cardinal and Rabbit Sharing a Tree on a Cold Winter Morning Wallpaper An Alternate Star Wars Christmas Special [Video]

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• Week in Geek: FBI Back Door in OpenBSD Edition

  - by Asian Angel

  This week we learned how to migrate bookmarks from Delicious to Diigo, fix annoying arrows, play old-school DOS games, schedule smart computer shutdowns, use breaks in Microsoft Word to better format documents, check the condition of hard-disks using Linux disk utilities, & what the Linux fstab is and how it works. Photo by Jameson42. Random Geek Links Another week with extra news link goodness to help keep you up to date. Photo by justmakeit. Report of FBI back door roils OpenBSD community Allegations that the FBI surreptitiously placed a back door into the OpenBSD operating system have alarmed the computer security community, prompting calls for an audit of the source code and claims that the charges must be a hoax. Fortinet: Job outlook improving for cybercrooks In an ironic twist in the job market, more positions will open up for developers who can write customized malware packers, people who can break CAPTCHA codes, and distributors who can spread malicious code, according to Fortinet. Enisa: Malware for smartphones is a ’serious risk’ Businesses and consumers are at risk of data breaches through smartphone use, according to the European Network and Information Security Agency. The trick with the f: Google and Microsoft web sites distribute malware Last week, Google’s DoubleClick advertising platform and Microsoft’s rad.msn.com online ad network briefly distributed malware to other web sites in the form of advertising banners. New scam tactic: Fake disk defraggers It would appear that scammers are trying out new programs to see which might best confuse potential victims and evade detection by legitimate antivirus software. Microsoft closes IE and Stuxnet holes As previously announced, Microsoft has released 17 security updates to close 40 security holes. All four Windows holes so far disclosed in connection with Stuxnet have now been closed. Microsoft Offers H.264 Support to Firefox on Windows via Add-On The new HTML5 Extension for Windows Media Player Firefox Plug-in add-on from Microsoft offers users that are running Firefox on Windows 7 H.264 support for HTML5 video playback. Google proclaims Chrome business-ready Google has announced that Chrome is ready for corporate use. Microsoft Tells Exchange Customers to Think Twice Before Opting for Google Message Continuity This week, Microsoft is telling companies still running Exchange 2010’s precursors that they should carefully consider the implications of embracing Google Message Continuity. Who Google has in mind for its Chrome OS users Steven Vaughan-Nichols explains why he feels that Chrome OS will be ideal for either office-workers or people who need a computer, but do not know the first thing about how to use one safely. Oracle takes office suite to the cloud Oracle has introduced Cloud Office 1.0, a cloud-based version of its office suite, which is aimed at web and mobile users. Mozilla pays premiums for reports of vulnerabilities The Mozilla Foundation has followed Google’s example by expanding its rewards program for reports of vulnerabilities in its Web applications. Who bought those 882 Novell patents? Not just Microsoft The mysterious CPTN Holdings — the organization that bought the 882 Novell patents as part of the terms of the Attachmate acquisition of Novell – has been unmasked (Microsoft, Apple, EMC and Oracle). Appeals court: Feds need warrants for e-mail Police must obtain search warrants before perusing Internet users’ e-mail records, a federal appeals court ruled today in a landmark decision that struck down part of a 1986 law allowing warrantless access. Geek Video of the Week What happens when someone plays a wicked prank by shoveling crazy snow paths that lead to dead ends or turn back on themselves? Watch to find out! Photo by CollegeHumor. Janitor Snow Shoveling Prank Random TinyHacker Links The Oatmeal on Cat vs Internet What lengths will our poor neglected kitty hero have to go to in order to get some attention? Guide On Using JoliCloud With Windows JoliCloud is a nifty operating system that’s made for people who need a light-weight OS that’s mostly cloud based. Check this guide on using it with Windows. Use Cameyo to Easily Create Portable Programs Here’s a nifty tool to make portable apps out of programs in Windows. Check out the guide to do it. Better Family Tech Support A nice new site by Google to help members of family understand how computers work. Track Your Stolen Mobile Phone With F-Secure A useful anti-theft tool for your mobile phone. Super User Questions Another week with great answers to popular questions from Super User. What Chrome password manager fits my requirements? What’s the best way to be able to reimage windows computers? Could you suggest feature-rich disk-based personal backup program for linux (and I’ve seen a few)? What is IPv6 and why should I care? Is there any way to find out what programs are trying to connect to Internet on windows? How-To Geek Weekly Article Recap Here are our hottest articles full of geeky goodness from this past week at HTG. 20 OS X Keyboard Shortcuts You Might Not Know Microsoft Security Essentials 2.0 Kills Viruses Dead. Download It Now. Is Your Desktop Printer More Expensive Than Printing Services? Ask the Readers: Would You Be Willing to Give Windows Up and Use a Different O.S.? The Twelve Days of Geekmas One Year Ago on How-To Geek Enjoy reading through our latest batch of retro-geek goodness from one year ago. Macrium Reflect is a Free and Easy To Use Backup Utility How To Turn a Physical Computer Into A Virtual Machine with Disk2vhd How To Restore Windows 7 from a System Image How To Manage Hard Drive Space Used by Windows 7 Backup and Restore How To Manage Hibernate Mode in Windows 7 The Geek Note That is all we have for you this week, so see you back here again after the holidays! Got a great tip? Send it in to us at [email protected]. Photo by mitjamavsar. Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor Deathwing the Destroyer – WoW Cataclysm Dragon Wallpaper Drag2Up Lets You Drag and Drop Files to the Web With Ease The Spam Police Parts 1 and 2 – Goodbye Spammers [Videos] Snow Angels Theme for Windows 7 Exploring the Jungle Ruins Wallpaper Protect Your Privacy When Browsing with Chrome and Iron Browser

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• The Windows Browser Ballot Screen Offers Web Browser Choice to European Users

  - by Matthew Guay

  Since March, our friends across the pond in Europe get to decide which browser they want to install with their Windows OS. Today we thought we would take a look at the ballot choices, some are well known, and others you may not have heard of. Windows users in European countries should start seeing the so called “Browser Ballot Screen” after installing the Windows Update KB976002 (link below). The browser ballot offers a dozen different browsers, including some you’ve likely never heard of.  They each have some unique features, and are all free, and here we take a quick look at each of them. Internet Explorer 8 Internet Explorer is the world’s most used web browser, as it’s bundled with Windows. It also includes several unique features, including Accelerators that make it easy to search or find a map of a location, and InPrivate filtering to directly control what sites can get personal information.  Additionally, it offers great integration with Windows Touch and the new taskbar in Windows 7. IE 8 runs on Windows XP and newer, and is bundled with Windows 7. Mozilla Firefox 3.6 Firefox is the most popular browser other than Internet Explorer.  It is the modern descendant of Netscape, and is loved by web developers for its adherence to web standards, openness, and expandability.  It offers thousands of Add-ons and themes to let you customize it to fit your preferences. The most recent version has added Personas, which are quick, lightweight themes to let you personalize the look your browser. It’s open source, and runs on all modern versions of Windows, Mac OS X, and Linux. Of course thanks to Asian Angel, our resident browser expert, you can check out several articles regarding this popular IE alternative. Google Chrome 4 Google Chrome has gained an impressive amount of market share during its short time in the market. It offers a minimalistic interface and fast speeds with intensive web applications. The address bar is also a search bar, so you can enter a search query or web address and quickly get the information you need. With version 4 you can add a growing number of extensions, personalize it with a variety of stylish themes, and automatically translate foreign websites into your own language. Opera 10.50 Although Opera has been around for over a decade, relatively few users have used it. With the new 10.50 release, Opera has many unique features packed in a sleek UI. It integrates great with Aero and the Windows 7 taskbar, and lets you preview the contents of your websites in the tab bar. It also includes Opera Unite, a small personal web server to make file sharing easy, Opera Turbo to speed up your internet when the connection is slow, and Opera Link to keep all your copies of Opera in sync. It’s a popular browser on many mobile devices, and version 10.50 has a lot of enhancements. Apple Safari 4 Safari is the default browser in Mac OS X, and starting with version 3 it has been available for Windows as well. It’s based on Webkit, the popular new rendering engine that provides great speed and standards compatibility.  Safari 4 lets you browse your browsing history in a unique Coverflow interface, and shows your Top Sites in a fancy, 3D interface.  It’s also great for viewing mobile websites for the iPhone and other mobile devices through Developer Tools. Flock 2.5 Based on the popular Firefox core, Flock brings a multitude of social features to your browsing experience. You can view the latest YouTube videos, Flickr pictures, update your favorite social network, and keep up with your webmail thanks to It’s integration with a wide variety of services. You can even post to your blog through the integrated blog editor. If your time online is mostly spent in social services, this may be a browser you want to check out. Maxthon 2.5 Maxthon is a unique browser that builds on Internet Explorer to bring more features with IE’s rendering. Formerly known as MyIE2, Maxthon was popular for bringing tabbed browsing with IE rendering during the days of IE 6.  Today Maxthon supports a wide range of plugins and skins, so you can customize it however you want. It includes mouse gestures, a web accelerator to speed up pokey internet connections, a content blocker to remove unwanted content from sites, an online account to backup your favorites, and a nice download manager. Avant Browser Another nice browser based on Internet Explorer, Avant brings a wide variety of features in a nice brushed-metal interface. It includes an integrated AutoFill for forms, mouse gestures, customizable skins, and privacy protection features. It also includes a Flash blocker that will only load flash in webpages when you select them. You can also integrate Avant with an online account to store your bookmarks, feeds, settings and passwords online. Sleipnir Sleipnir is a customizable browser meant for advance users that is quite popular in Japan. It’s built on the Trident engine and virtually every aspect of is customizable unlike Internet Explorer.   FlashPeak SlimBrowser SlimBrowser from FlashPeak incorporates a lot of features like Popup Killer, Auto Login, site filtering and more. It’s based on Internet Explorer but offers a lot more customizable options out of the box.   K-meleon This basic browser is light on system resources and based on the Gecko engine. It’s been in development for years on SourceForge, and if you like to tweak virtually any aspect of your browser, this might be a good choice for you.   GreenBrowser GreenBrowser is based on Internet Explorer and is available in several languages. It has a large amount of features out of the box and is light on system resources.   Conclusion The European Union asked for more choices in the web browser they could choose from when installing Windows, and with the Browser Ballot Screen, they certainly get a variety to choose from.  If you’ve tried out some of the lesser known browsers, or think some important ones have been left out, leave a comment and tell us about it. Learn More About the Browser Ballot Screen and Download Alternatives to IE Windows Update KB976002 Similar Articles Productive Geek Tips Set the Default Browser on Ubuntu From the Command LineQuick Tip: Empty Internet Explorer 7 Cache when Browser is ClosedView Hidden Files and Folders in Ubuntu File BrowserSet the Default Browser and Email Client in UbuntuAccess Multiple Browsers from Firefox with Browser View Plus TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Play Music in Chrome by Simply Dragging a File 15 Great Illustrations by Chow Hon Lam Easily Sync Files & Folders with Friends & Family Amazon Free Kindle for PC Download Stretch popurls.com with a Stylish Script (Firefox) OldTvShows.org – Find episodes of Hitchcock, Soaps, Game Shows and more

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• Quick guide to Oracle IRM 11g: Creating your first sealed document

  - by Simon Thorpe

  Quick guide to Oracle IRM 11g indexThe previous articles in this guide have detailed how to install, configure and secure your Oracle IRM 11g service. This article walks you through the process of now creating your first context and securing a document against it. I should mention that it would be worth reviewing the following to ensure your installation is ready for that all important first document. Ensure you have correctly configured the keystore for the IRM wrapper keys. If this is not correctly configured, creating the context below will fail. Make sure the IRM server URL correctly resolves and uses the right protocol (HTTP or HTTPS) ContentsCreate the first contextInstall the Oracle IRM Desktop Seal your first document Create the first contextIn Oracle 11g there is a built in classification and rights system called the "standard rights model" which is based on 10 years of customer use cases and innovation. It is a system which enables IRM to scale massively whilst retaining the ability to balance security and usability and also separate duties by allowing contacts in the business to own classifications. The final article in this guide goes into detail on this inbuilt classification model, but for the purposes of this current article all we need to do is create at least one context to test our system out.With a new IRM server there are a set of predefined context templates and roles which again are setup in a way which reflects the most common use we've learned from our customers. We will use these out of the box configurations as they are to create the first context against which we will seal some content.First login to your Oracle IRM Management Website located at https://irm.company.com/irm_rights/. Currently the system is only configured to use the built in LDAP for users, so use the only account we have at the moment, which by default is weblogic. Once logged in switch to the Contexts tab. Click on the New Context icon () in the menu bar on the left. In the resulting dialog select the Standard context template and enter in a name for the context. Then just hit finish, the weblogic account will automatically be made the manager. You'll now see your brand new context ready for users to be assigned. Now click on the Assign Role icon () in the menu bar and in the resulting dialog search for your only user account, weblogic, and add to the list on the right. Now select a role for this user. Because we need to create a document with this user we must select contributor, as this is the only role which allows for the ability to seal. Finally hit next and then finish. We now have a context with a user that has the rights to create a document. The next step is to configure the IRM Desktop to get these rights from the server. Install the Oracle IRM Desktop Before we can seal a document we need the client software installed. Oracle IRM has a very small, lightweight client called the Oracle IRM Desktop which can be freely downloaded in 27 languages from here. Double click on the installer and click on next... Next again... And finally on install... Very easy. You may get a warning about closing Outlook, Word or another application and most of the time no reboots are required. Once it is installed you will see the IRM Desktop icon running in your tool tray, bottom right of the desktop. Seal your first document Finally the prize is within reach, creating your first sealed document. The server is running, we've got a context ready, a user assigned a role in the context but there is the simple and obvious hoop left to jump through. To seal a document we need to have the users rights cached to the local machine. For this to take place, the IRM Desktop needs to know where the Oracle IRM server is on the network so we can synchronize these rights and then be able to seal a document. The usual way for the IRM Desktop to know about the IRM server is it learns automatically when you open an existing piece of content that someone has sent you... ack. Bit of a chicken or the egg dilemma. The solution is to manually tell the IRM Desktop the location of the IRM Server and then force a synchronization of rights. Right click on the Oracle IRM Desktop icon in the system tray and select Options.... Then switch to the Servers tab in the resulting dialog. There are no servers in the list because you've never opened any content. This list is usually populated automatically but we are going to add a server manually, so click on New.... Into the dialog enter in the full URL to the IRM server. Note that this time you use the path /irm_desktop/ and not /irm_rights/. You can see an example from the image below. Click on the validate button and you'll be asked to authenticate. Enter in your weblogic username and password and also check the Remember my password check box. Click OK and the IRM Desktop will confirm a successful connection to the server. OK all the dialogs and we are ready to Synchronize this users rights to the desktop. Right click once more on the Oracle IRM Desktop icon in the system tray. Now the Synchronize menu option is available. Select this and the IRM Desktop will now talk to the IRM server, authenticate using your weblogic account and get your rights to the context we created. Because this is the first time this users has communicated with the IRM server the IRM Desktop presents a privacy policy dialog. This is a chance for the business to ask users to agree to any policy about the use of IRM before opening secured documents. In our guide we've not bothered to setup this URL so just click on the check box and hit Accept. The IRM Desktop will then talk to the server, get your rights and display a success dialog. Lets protect a documentNow we are ready to seal a piece of content. In my guide i'm going to protect a Microsoft Word document. This mean's I have to have copy of Office installed, in this guide i'm using Microsoft Office 2007. You could also seal a PDF document, you'll need to download and install Adobe Acrobat Reader. A very simple test could be to seal a GIF/JPG/PNG or piece of HTML because this is rendered using Internet Explorer. But as I say, i'm going to protect a Word document. The following example demonstrates choosing a file in Windows Explorer, there are many ways to seal a file and you can watch a few in this video.Open a copy of Windows Explorer and locate the file you wish to seal. Right click on the document and select Seal To -> Context You are now presented with the Select Context dialog. You'll now have a sealed copy of the document sat in the same location. Double click on this document and it will open, again using the credentials you've already provided. That is it, now you just need to add more users, more documents, more classifications and start exploring the different roles and experiment with different offline periods etc. You may wish to setup the server against an existing LDAP or Active Directory environment instead of using the built in WebLogic LDAP store. You can read how to use your corporate directory here. But before we finish this guide, there is one more article and arguably the most important article of all. Next I discuss the all important decision making surrounding the actually implementation of Oracle IRM inside your business. Who has rights to what? How do you map contexts to your existing business practices? It is the next article which actually ensures you deploy a successful IRM solution by looking at the business and understanding how they use your sensitive information and then configuring Oracle IRM to reflect their use.

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• September Independent Oracle User Group (IOUG) Regional Events:

  - by Mandy Ho

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} September 5, 2012 – Denver, CO Oracle 11g Database Upgrade Seminar Join Roy Swonger, Senior Director of software development at Oracle to learn about upgrading to Oracle Database 11g. Topics include: All the required preparatory steps Database upgrade strategies Post-upgrade performance analysis Helpful tips and common pitfalls to watch out for http://www.oracle.com/webapps/events/ns/EventsDetail.jsp?p_eventId=152242&src=7598177&src=7598177&Act=4 September 6, 2012 – Salt Lake City, UT Fall Symposium 2012 Plan to join us for our annual fall event on Sept 6. They day will be filled with learning and networking with tracks focused on Applications, APEX, BI, Development and DBA Topics. This event is free for UTOUG members to attend, but please register. http://www.utoug.org/apex/f?p=972:2:6686308836668467::::P2_EVENT_ID:121 September 6, 2012 – Portland, OR Oracle’s Hands on Workshop Series focused on providing Defense-in-Depth Solutions to secure data at the source, reduce risk and simplify compliance The Oracle Database Security Workshop is a one-day hands-on session for IT Managers, IT Security Architects and Oracle DBAs who are looking for solutions to address their information protection, privacy, and accountability challenges within their Oracle database environment. Most security programs offered today fail toadequately address database security. Customers continue to be challenged tosecure information against loss and protect the integrity of sensitiveinformation like critical financial data, personally identifiable information(PII) and credit card data for PCI compliance. http://nwoug.org/content.aspx?page_id=87&club_id=165905&item_id=241082 September 11, 2012 – Montreal, QC APEXposed! For APEX aficionados – join ODTUG in Montreal, September 11-12 for APEXposed! Topics will include Dynamic Actions, Plug-ins, Tuning, and Building Mobile Apps. The cost is $399 US and early registration ends August 15th. For more information: http://www.odtugapextraining.com  September 11, 2012 – Philadelphia, PA Big Data & What are we still doing wrong with Tom Kyte Tom Kyte is a Senior Technical Architect in Oracle's Server Technology Division. Tom is the Tom behind the AskTom column in Oracle Magazine and is also the author of Expert Oracle Database Architecture (Apress, 2005/2009) among other books Abstract: Big Data The term "big data" draws a lot of attention, but behind the hype there's a simple story. For decades, companies have been making business decisions based on transactional data stored in relational databases. However, beyond that critical data is a potential treasure trove of less structured data: weblogs, social media, email, sensors, and photographs that can be mined for useful information. This presentation will take a look at what Big Data is and means - and Oracle's strategy for handling it Abstract: What are we still doing wrong? I've given many best practices presentations in the last 10 years. I've given many worst practices presentations in the last 10 years. I've seen some things change over the last ten years and many other things stay exactly the same. In this talk - we'll be taking a look at the good and the bad - what we do right and what we continue to do wrong over and over again. We'll look at why "Why" is probably the right initial answer to most any question. We'll look at how we get to "Know what we Know", and why that can be both a help and a hindrance. We'll peek at "Best Practices" and tie them into what I term "Worst Practices". In short, a talk on the good and the bad. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://ioug.itconvergence.com/pls/apex/f?p=207:27:3669516430980563::NO September 12, 2012- New York, NY NYOUG Fall General Meeting “Trends in Database Administration and Why the Future of Database Administration is the Vdba” http://www.nyoug.org/upcoming_events.htm#General_Meeting1 September 21, 2012 – Cleveland, OH Oracle Database 11g for Developers: What You need to know or Oracle Database 11g New Features for Developers Attendees are introduced to the new and improved features of Oracle 11g (both Oracle 11g R1 and Oracle 11g R2) that directly impact application development. Special emphasis is placed on features that reduce development time, make development simpler, improve performance, or speed deployment. Specific topics include: New SQL functions, virtual columns, result caching, XML improvements, pivot statements, JDBC improvements, and PL/SQL enhancements such as compound triggers. http://www.neooug.org/ September 24, 2012 – Ottawa, ON Introduction to Oracle Spatial The free Oracle Locator functionality, and the Oracle Spatial option which dramatically extends Locator, are very useful, but poorly understood capabilities of the database. In the afternoon we will extend into additional areas selected from: storage and performance; answering business problems with spatial queries; using Oracle Maps in OBIEE; an overview and capabilities of Oracle Topology; under the covers with GeoCoding. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} http://www.oug-ottawa.org/pls/htmldb/f?p=327:27:4209274028390246::NO

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• Rockmelt, the technology adoption model, and Facebook's spare internet

  - by Roger Hart

  Regardless of how good it is, you'd have to have a heart of stone not to make snide remarks about Rockmelt. After all, on the surface it looks a lot like some people spent two years building a browser instead of just bashing out a Chrome extension over a wet weekend. It probably does some more stuff. I don't know for sure because artificial scarcity is cool, apparently, so the "invitation" is still in the post*. I may in fact never know for sure, because I'm not wild about Facebook sign-in as a prerequisite for anything. From the video, and some initial reviews, my early reaction was: I have a browser, I have a Twitter client; what on earth is this for? The answer, of course, is "not me". Rockmelt is, in a way, quite audacious. Oh, sure, on launch day it's Bay Area bar-chat for the kids with no lenses in their retro specs and trousers that give you deep-vein thrombosis, but it's not really about them. Likewise,  Facebook just launched Google Wave, or something. And all the tech snobbery and scorn packed into describing it that way is irrelevant next to what they're doing with their platform. Here's something I drew in MS Paint** because I don't want to get sued: (see: The technology adoption lifecycle) A while ago in the Guardian, John Lanchester dusted off the idiom that "technology is stuff that doesn't work yet". The rest of the article would be quite interesting if it wasn't largely about MySpace, and he's sort of got a point. If you bolt on the sentiment that risk-averse businessmen like things that work, you've got the essence of Crossing the Chasm. Products for the mainstream market don't look much like technology. Think for  a second about early (1980s ish) hi-fi systems, with all the knobs and fiddly bits, their ostentatious technophile aesthetic. Then consider their sleeker and less (or at least less conspicuously) functional successors in the 1990s. The theory goes that innovators and early adopters like technology, it's a hobby in itself. The rest of the humans seem to like magic boxes with very few buttons that make stuff happen and never trouble them about why. Personally, I consider Apple's maddening insistence that iTunes is an acceptable way to move files around to be more or less morally unacceptable. Most people couldn't care less. Hence Rockmelt, and hence Facebook's continued growth. Rockmelt looks pointless to me, because I aggregate my social gubbins with Digsby, or use TweetDeck. But my use case is different and so are my enthusiasms. If I want to share photos, I'll use Flickr - but Facebook has photo sharing. If I want a short broadcast message, I'll use Twitter - Facebook has status updates. If I want to sell something with relatively little hassle, there's eBay - or Facebook marketplace. YouTube - check, FB Video. Email - messaging. Calendaring apps, yeah there are loads, or FB Events. What if I want to host a simple web page? Sure, they've got pages. Also Notes for blogging, and more games than I can count. This stuff is right there, where millions and millions of users are already, and for what they need it just works. It's not about me, because I'm not in the big juicy area under the curve. It's what 1990s portal sites could never have dreamed of achieving. Facebook is AOL on speed, crack, and some designer drugs it had specially imported from the future. It's a n00b-friendly gateway to the internet that just happens to serve up all the things you want to do online, right where you are. Oh, and everybody else is there too. The price of having all this and the social graph too is that you have all of this, and the social graph too. But plenty of folks have more incisive things to say than me about the whole privacy shebang, and it's not really what I'm talking about. Facebook is maintaining a vast, and fairly fully-featured training-wheels internet. And it makes up a large proportion of the online experience for a lot of people***. It's the entire web (2.0?) experience for the early and late majority. And sure, no individual bit of it is quite as slick or as fully-realised as something like Flickr (which wows me a bit every time I use it. Those guys are good at the web), but it doesn't have to be. It has to be unobtrusively good enough for the regular humans. It has to not feel like technology. This is what Rockmelt sort of is. You're online, you want something nebulously social, and you don't want to faff about with, say, Twitter clients. Wow! There it is on a really distracting sidebar, right in your browser. No effort! Yeah - fish nor fowl, much? It might work, I guess. There may be a demographic who want their social web experience more simply than tech tinkering, and who aren't just getting it from Facebook (or, for that matter, mobile devices). But I'd be surprised. Rockmelt feels like an attempt to grab a slice of Facebook-style "Look! It's right here, where you already are!", but it's still asking the mature market to install a new browser. Presumably this is where that Facebook sign-in predicate comes in handy, though it'll take some potent awareness marketing to make it fly. Meanwhile, Facebook quietly has the entire rest of the internet as a product management resource, and can continue to give most of the people most of what they want. Something that has not gone un-noticed in its potential to look a little sinister. But heck, they might even make Google Wave popular.     *This was true last week when I drafted this post. I got an invite subsequently, hence the screenshot. **MS Paint is no fun any more. It's actually good in Windows 7. Farewell ironically-shonky diagrams. *** It's also behind a single sign-in, lending a veneer of confidence, and partially solving the problem of usernames being crummy unique identifiers. I'll be blogging about that at some point.

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• Taking the training wheels off: Accelerating the Business with Oracle IAM by Brian Mozinski (Accenture)

  - by Greg Jensen

  Today, technical requirements for IAM are evolving rapidly, and the bar is continuously raised for high performance IAM solutions as organizations look to roll out high volume use cases on the back of legacy systems.  Existing solutions were often designed and architected to support offline transactions and manual processes, and the business owners today demand globally scalable infrastructure to support the growth their business cases are expected to deliver. To help IAM practitioners address these challenges and make their organizations and themselves more successful, this series we will outline the: • Taking the training wheels off: Accelerating the Business with Oracle IAM The explosive growth in expectations for IAM infrastructure, and the business cases they support to gain investment in new security programs. • "Necessity is the mother of invention": Technical solutions developed in the field Well proven tricks of the trade, used by IAM guru’s to maximize your solution while addressing the requirements of global organizations. • The Art & Science of Performance Tuning of Oracle IAM 11gR2 Real world examples of performance tuning with Oracle IAM • No Where to go but up: Extending the benefits of accelerated IAM Anything is possible, compelling new solutions organizations are unlocking with accelerated Oracle IAM Let’s get started … by talking about the changing dynamics driving these discussions. Big Companies are getting bigger everyday, and increasingly organizations operate across state lines, multiple times zones, and in many countries or continents at the same time.  No longer is midnight to 6am a safe time to take down the system for upgrades, to run recon’s and import or update user accounts and attributes.  Further IT organizations are operating as shared services with SLA’s similar to telephone carrier levels expected by their “clients”.  Workers are moved in and out of roles on a weekly, daily, or even hourly rate and IAM is expected to support those rapid changes.  End users registering for services during business hours in Singapore are expected their access to be green-lighted in custom apps hosted in Portugal within the hour.  Many of the expectations of asynchronous systems and batched updates are not adequate and the number and types of users is growing. When organizations acted more like independent teams at functional or geographic levels it was manageable to have processes that relied on a handful of people who knew how to make things work …. Knew how to get you access to the key systems to get your job done.  Today everyone is expected to do more with less, the finance administrator previously supporting their local Atlanta sales office might now be asked to help close the books for the Johannesburg team, and access certification process once completed monthly by Joan on the 3rd floor is now done by a shared pool of resources in Sao Paulo.   Fragmented processes that rely on institutional knowledge to get access to systems and get work done quickly break down in these scenarios.  Highly robust processes that have automated workflows for connected or disconnected systems give organizations the dynamic flexibility to share work across these lines and cut costs or increase productivity. As the IT industry computing paradigms continue to change with the passing of time, and as mature or proven approaches become clear, it is normal for organizations to adjust accordingly. Businesses must manage identity in an increasingly hybrid world in which legacy on-premises IAM infrastructures are extended or replaced to support more and more interconnected and interdependent services to a wider range of users. The old legacy IAM implementation models we had relied on to manage identities no longer apply. End users expect to self-request access to services from their tablet, get supervisor approval over mobile devices and email, and launch the application even if is hosted on the cloud, or run by a partner, vendor, or service provider. While user expectations are higher, they are also simpler … logging into custom desktop apps to request approvals, or going through email or paper based processes for certification is unacceptable.  Users expect security to operate within the paradigm of the application … i.e. feel like the application they are using. Citizen and customer facing applications have evolved from every where, with custom applications, 3rd party tools, and merging in from acquired entities or 3rd party OEM’s resold to expand your portfolio of services.  These all have their own user stores, authentication models, user lifecycles, session management, etc.  Often the designers/developers are no longer accessible and the documentation is limited.  Bringing together underlying directories to scale for growth, and improve user experience is critical for revenue … but also for operations. Job functions are more dynamic.... take the Olympics for example.  Endless organizations from corporations broadcasting, endorsing, or marketing through the event … to non-profit athletic foundations and public/government entities for athletes and public safety, all operate simultaneously on the world stage.  Each organization needs to spin up short-term teams, often dealing with proprietary information from hot ads to racing strategies or security plans.  IAM is expected to enable team’s to spin up, enable new applications, protect privacy, and secure critical infrastructure.  Then it needs to be disabled just as quickly as users go back to their previous responsibilities. On a more technical level … Optimized system directory; tuning guidelines and parameters are needed by businesses today. Business’s need to be making the right choices (virtual directories) and considerations via choosing the correct architectural patterns (virtual, direct, replicated, and tuning), challenge is that business need to assess and chose the correct architectural patters (centralized, virtualized, and distributed) Today's Business organizations have very complex heterogeneous enterprises that contain diverse and multifaceted information. With today's ever changing global landscape, the strategic end goal in challenging times for business is business agility. The business of identity management requires enterprise's to be more agile and more responsive than ever before. The continued proliferation of networking devices (PC, tablet, PDA's, notebooks, etc.) has caused the number of devices and users to be granted access to these devices to grow exponentially. Business needs to deploy an IAM system that can account for the demands for authentication and authorizations to these devices. Increased innovation is forcing business and organizations to centralize their identity management services. Access management needs to handle traditional web based access as well as handle new innovations around mobile, as well as address insufficient governance processes which can lead to rouge identity accounts, which can then become a source of vulnerabilities within a business’s identity platform. Risk based decisions are providing challenges to business, for an adaptive risk model to make proper access decisions via standard Web single sign on for internal and external customers,. Organizations have to move beyond simple login and passwords to address trusted relationship questions such as: Is this a trusted customer, client, or citizen? Is this a trusted employee, vendor, or partner? Is this a trusted device? Without a solid technological foundation, organizational performance, collaboration, constituent services, or any other organizational processes will languish. A Single server location presents not only network concerns for distributed user base, but identity challenges. The network risks are centered on latency of the long trip that the traffic has to take. Other risks are a performance around availability and if the single identity server is lost, all access is lost. As you can see, there are many reasons why performance tuning IAM will have a substantial impact on the success of your organization.  In our next installment in the series we roll up our sleeves and get into detailed tuning techniques used everyday by thought leaders in the field implementing Oracle Identity & Access Management Solutions.

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• Use BGInfo to Build a Database of System Information of Your Network Computers

  - by Sysadmin Geek

  One of the more popular tools of the Sysinternals suite among system administrators is BGInfo which tacks real-time system information to your desktop wallpaper when you first login. For obvious reasons, having information such as system memory, available hard drive space and system up time (among others) right in front of you is very convenient when you are managing several systems. A little known feature about this handy utility is the ability to have system information automatically saved to a SQL database or some other data file. With a few minutes of setup work you can easily configure BGInfo to record system information of all your network computers in a centralized storage location. You can then use this data to monitor or report on these systems however you see fit. BGInfo Setup If you are familiar with BGInfo, you can skip this section. However, if you have never used this tool, it takes just a few minutes to setup in order to capture the data you are looking for. When you first open BGInfo, a timer will be counting down in the upper right corner. Click the countdown button to keep the interface up so we can edit the settings. Now edit the information you want to capture from the available fields on the right. Since all the output will be redirected to a central location, don’t worry about configuring the layout or formatting. Configuring the Storage Database BGInfo supports the ability to store information in several database formats: SQL Server Database, Access Database, Excel and Text File. To configure this option, open File > Database. Using a Text File The simplest, and perhaps most practical, option is to store the BGInfo data in a comma separated text file. This format allows for the file to be opened in Excel or imported into a database. To use a text file or any other file system type (Excel or MS Access), simply provide the UNC to the respective file. The account running the task to write to this file will need read/write access to both the share and NTFS file permissions. When using a text file, the only option is to have BGInfo create a new entry each time the capture process is run which will add a new line to the respective CSV text file. Using a SQL Database If you prefer to have the data dropped straight into a SQL Server database, BGInfo support this as well. This requires a bit of additional configuration, but overall it is very easy. The first step is to create a database where the information will be stored. Additionally, you will want to create a user account to fill data into this table (and this table only). For your convenience, this script creates a new database and user account (run this as Administrator on your SQL Server machine): @SET Server=%ComputerName%.@SET Database=BGInfo@SET UserName=BGInfo@SET Password=passwordSQLCMD -S “%Server%” -E -Q “Create Database [%Database%]“SQLCMD -S “%Server%” -E -Q “Create Login [%UserName%] With Password=N’%Password%’, DEFAULT_DATABASE=[%Database%], CHECK_EXPIRATION=OFF, CHECK_POLICY=OFF”SQLCMD -S “%Server%” -E -d “%Database%” -Q “Create User [%UserName%] For Login [%UserName%]“SQLCMD -S “%Server%” -E -d “%Database%” -Q “EXEC sp_addrolemember N’db_owner’, N’%UserName%’” Note the SQL user account must have ‘db_owner’ permissions on the database in order for BGInfo to work correctly. This is why you should have a SQL user account specifically for this database. Next, configure BGInfo to connect to this database by clicking on the SQL button. Fill out the connection properties according to your database settings. Select the option of whether or not to only have one entry per computer or keep a history of each system. The data will then be dropped directly into a table named “BGInfoTable” in the respective database.   Configure User Desktop Options While the primary function of BGInfo is to alter the user’s desktop by adding system info as part of the wallpaper, for our use here we want to leave the user’s wallpaper alone so this process runs without altering any of the user’s settings. Click the Desktops button. Configure the Wallpaper modifications to not alter anything.   Preparing the Deployment Now we are all set for deploying the configuration to the individual machines so we can start capturing the system data. If you have not done so already, click the Apply button to create the first entry in your data repository. If all is configured correctly, you should be able to open your data file or database and see the entry for the respective machine. Now click the File > Save As menu option and save the configuration as “BGInfoCapture.bgi”.   Deploying to Client Machines Deployment to the respective client machines is pretty straightforward. No installation is required as you just need to copy the BGInfo.exe and the BGInfoCapture.bgi to each machine and place them in the same directory. Once in place, just run the command: BGInfo.exe BGInfoCapture.bgi /Timer:0 /Silent /NoLicPrompt Of course, you probably want to schedule the capture process to run on a schedule. This command creates a Scheduled Task to run the capture process at 8 AM every morning and assumes you copied the required files to the root of your C drive: SCHTASKS /Create /SC DAILY /ST 08:00 /TN “System Info” /TR “C:\BGInfo.exe C:\BGInfoCapture.bgi /Timer:0 /Silent /NoLicPrompt” Adjust as needed, but the end result is the scheduled task command should look something like this:   Download BGInfo from Sysinternals Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? 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• DRY and SRP

  - by Timothy Klenke

  Originally posted on: http://geekswithblogs.net/TimothyK/archive/2014/06/11/dry-and-srp.aspxKent Beck’s XP Simplicity Rules (aka Four Rules of Simple Design) are a prioritized list of rules that when applied to your code generally yield a great design.  As you’ll see from the above link the list has slightly evolved over time.  I find today they are usually listed as: All Tests Pass Don’t Repeat Yourself (DRY) Express Intent Minimalistic These are prioritized.  If your code doesn’t work (rule 1) then everything else is forfeit.  Go back to rule one and get the code working before worrying about anything else. Over the years the community have debated whether the priority of rules 2 and 3 should be reversed.  Some say a little duplication in the code is OK as long as it helps express intent.  I’ve debated it myself.  This recent post got me thinking about this again, hence this post.   I don’t think it is fair to compare “Expressing Intent” against “DRY”.  This is a comparison of apples to oranges.  “Expressing Intent” is a principal of code quality.  “Repeating Yourself” is a code smell.  A code smell is merely an indicator that there might be something wrong with the code.  It takes further investigation to determine if a violation of an underlying principal of code quality has actually occurred. For example “using nouns for method names”, “using verbs for property names”, or “using Booleans for parameters” are all code smells that indicate that code probably isn’t doing a good job at expressing intent.  They are usually very good indicators.  But what principle is the code smell of Duplication pointing to and how good of an indicator is it? Duplication in the code base is bad for a couple reasons.  If you need to make a change and that needs to be made in a number of locations it is difficult to know if you have caught all of them.  This can lead to bugs if/when one of those locations is overlooked.  By refactoring the code to remove all duplication there will be left with only one place to change, thereby eliminating this problem. With most projects the code becomes the single source of truth for a project.  If a production code base is inconsistent with a five year old requirements or design document the production code that people are currently living with is usually declared as the current reality (or truth).  Requirement or design documents at this age in a project life cycle are usually of little value. Although comparing production code to external documentation is usually straight forward, duplication within the code base muddles this declaration of truth.  When code is duplicated small discrepancies will creep in between the two copies over time.  The question then becomes which copy is correct?  As different factions debate how the software should work, trust in the software and the team behind it erodes. The code smell of Duplication points to a violation of the “Single Source of Truth” principle.  Let me define that as: A stakeholder’s requirement for a software change should never cause more than one class to change. Violation of the Single Source of Truth principle will always result in duplication in the code.  However, the inverse is not always true.  Duplication in the code does not necessarily indicate that there is a violation of the Single Source of Truth principle. To illustrate this, let’s look at a retail system where the system will (1) send a transaction to a bank and (2) print a receipt for the customer.  Although these are two separate features of the system, they are closely related.  The reason for printing the receipt is usually to provide an audit trail back to the bank transaction.  Both features use the same data:  amount charged, account number, transaction date, customer name, retail store name, and etcetera.  Because both features use much of the same data, there is likely to be a lot of duplication between them.  This duplication can be removed by making both features use the same data access layer. Then start coming the divergent requirements.  The receipt stakeholder wants a change so that the account number has the last few digits masked out to protect the customer’s privacy.  That can be solve with a small IF statement whilst still eliminating all duplication in the system.  Then the bank wants to take a picture of the customer as well as capture their signature and/or PIN number for enhanced security.  Then the receipt owner wants to pull data from a completely different system to report the customer’s loyalty program point total. After a while you realize that the two stakeholders have somewhat similar, but ultimately different responsibilities.  They have their own reasons for pulling the data access layer in different directions.  Then it dawns on you, the Single Responsibility Principle: There should never be more than one reason for a class to change. In this example we have two stakeholders giving two separate reasons for the data access class to change.  It is clear violation of the Single Responsibility Principle.  That’s a problem because it can often lead the project owner pitting the two stakeholders against each other in a vein attempt to get them to work out a mutual single source of truth.  But that doesn’t exist.  There are two completely valid truths that the developers need to support.  How is this to be supported and honour the Single Responsibility Principle?  The solution is to duplicate the data access layer and let each stakeholder control their own copy. The Single Source of Truth and Single Responsibility Principles are very closely related.  SST tells you when to remove duplication; SRP tells you when to introduce it.  They may seem to be fighting each other, but really they are not.  The key is to clearly identify the different responsibilities (or sources of truth) over a system.  Sometimes there is a single person with that responsibility, other times there are many.  This can be especially difficult if the same person has dual responsibilities.  They might not even realize they are wearing multiple hats. In my opinion Single Source of Truth should be listed as the second rule of simple design with Express Intent at number three.  Investigation of the DRY code smell should yield to the proper application SST, without violating SRP.  When necessary leave duplication in the system and let the class names express the different people that are responsible for controlling them.  Knowing all the people with responsibilities over a system is the higher priority because you’ll need to know this before you can express it.  Although it may be a code smell when there is duplication in the code, it does not necessarily mean that the coder has chosen to be expressive over DRY or that the code is bad.

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• Augmenting your Social Efforts via Data as a Service (DaaS)

  - by Mike Stiles

  The following is the 3rd in a series of posts on the value of leveraging social data across your enterprise by Oracle VP Product Development Don Springer and Oracle Cloud Data and Insight Service Sr. Director Product Management Niraj Deo. In this post, we will discuss the approach and value of integrating additional “public” data via a cloud-based Data-as-as-Service platform (or DaaS) to augment your Socially Enabled Big Data Analytics and CX Management. Let’s assume you have a functional Social-CRM platform in place. You are now successfully and continuously listening and learning from your customers and key constituents in Social Media, you are identifying relevant posts and following up with direct engagement where warranted (both 1:1, 1:community, 1:all), and you are starting to integrate signals for communication into your appropriate Customer Experience (CX) Management systems as well as insights for analysis in your business intelligence application. What is the next step? Augmenting Social Data with other Public Data for More Advanced Analytics When we say advanced analytics, we are talking about understanding causality and correlation from a wide variety, volume and velocity of data to Key Performance Indicators (KPI) to achieve and optimize business value. And in some cases, to predict future performance to make appropriate course corrections and change the outcome to your advantage while you can. The data to acquire, process and analyze this is very nuanced: It can vary across structured, semi-structured, and unstructured data It can span across content, profile, and communities of profiles data It is increasingly public, curated and user generated The key is not just getting the data, but making it value-added data and using it to help discover the insights to connect to and improve your KPIs. As we spend time working with our larger customers on advanced analytics, we have seen a need arise for more business applications to have the ability to ingest and use “quality” curated, social, transactional reference data and corresponding insights. The challenge for the enterprise has been getting this data inline into an easily accessible system and providing the contextual integration of the underlying data enriched with insights to be exported into the enterprise’s business applications. The following diagram shows the requirements for this next generation data and insights service or (DaaS): Some quick points on these requirements: Public Data, which in this context is about Common Business Entities, such as - Customers, Suppliers, Partners, Competitors (all are organizations) Contacts, Consumers, Employees (all are people) Products, Brands This data can be broadly categorized incrementally as - Base Utility data (address, industry classification) Public Master Reference data (trade style, hierarchy) Social/Web data (News, Feeds, Graph) Transactional Data generated by enterprise process, workflows etc. This Data has traits of high-volume, variety, velocity etc., and the technology needed to efficiently integrate this data for your needs includes - Change management of Public Reference Data across all categories Applied Big Data to extract statics as well as real-time insights Knowledge Diagnostics and Data Mining As you consider how to deploy this solution, many of our customers will be using an online “cloud” service that provides quality data and insights uniformly to all their necessary applications. In addition, they are requesting a service that is: Agile and Easy to Use: Applications integrated with the service can obtain data on-demand, quickly and simply Cost-effective: Pre-integrated into applications so customers don’t have to Has High Data Quality: Single point access to reference data for data quality and linkages to transactional, curated and social data Supports Data Governance: Becomes more manageable and cost-effective since control of data privacy and compliance can be enforced in a centralized place Data-as-a-Service (DaaS) Just as the cloud has transformed and now offers a better path for how an enterprise manages its IT from their infrastructure, platform, and software (IaaS, PaaS, and SaaS), the next step is data (DaaS). Over the last 3 years, we have seen the market begin to offer a cloud-based data service and gain initial traction. On one side of the DaaS continuum, we see an “appliance” type of service that provides a single, reliable source of accurate business data plus social information about accounts, leads, contacts, etc. On the other side of the continuum we see more of an online market “exchange” approach where ISVs and Data Publishers can publish and sell premium datasets within the exchange, with the exchange providing a rich set of web interfaces to improve the ease of data integration. Why the difference? It depends on the provider’s philosophy on how fast the rate of commoditization of certain data types will occur. How do you decide the best approach? Our perspective, as shown in the diagram below, is that the enterprise should develop an elastic schema to support multi-domain applicability. This allows the enterprise to take the most flexible approach to harness the speed and breadth of public data to achieve value. The key tenet of the proposed approach is that an enterprise carefully federates common utility, master reference data end points, mobility considerations and content processing, so that they are pervasively available. One way you may already be familiar with this approach is in how you do Address Verification treatments for accounts, contacts etc. If you design and revise this service in such a way that it is also easily available to social analytic needs, you could extend this to launch geo-location based social use cases (marketing, sales etc.). Our fundamental belief is that value-added data achieved through enrichment with specialized algorithms, as well as applying business “know-how” to weight-factor KPIs based on innovative combinations across an ever-increasing variety, volume and velocity of data, will be where real value is achieved. Essentially, Data-as-a-Service becomes a single entry point for the ever-increasing richness and volume of public data, with enrichment and combined capabilities to extract and integrate the right data from the right sources with the right factoring at the right time for faster decision-making and action within your core business applications. As more data becomes available (and in many cases commoditized), this value-added data processing approach will provide you with ongoing competitive advantage. Let’s look at a quick example of creating a master reference relationship that could be used as an input for a variety of your already existing business applications. In phase 1, a simple master relationship is achieved between a company (e.g. General Motors) and a variety of car brands’ social insights. The reference data allows for easy sort, export and integration into a set of CRM use cases for analytics, sales and marketing CRM. In phase 2, as you create more data relationships (e.g. competitors, contacts, other brands) to have broader and deeper references (social profiles, social meta-data) for more use cases across CRM, HCM, SRM, etc. This is just the tip of the iceberg, as the amount of master reference relationships is constrained only by your imagination and the availability of quality curated data you have to work with. DaaS is just now emerging onto the marketplace as the next step in cloud transformation. For some of you, this may be the first you have heard about it. Let us know if you have questions, or perspectives. In the meantime, we will continue to share insights as we can.Photo: Erik Araujo, stock.xchng

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• Simplifying Human Capital Management with Mobile Applications

  - by HCM-Oracle

  By Aaron Green If you're starting to think 'mobility' is a recurring theme in your reading, you'd be right. For those who haven't started to build organisational capabilities to leverage it, it's fair to say you're late to the party. The good news: better late than never. Research firm eMarketer says the worldwide smartphone audience will total 1.75 billion this year, while communications technology and services provider Ericsson suggests smartphones will triple to 5.6 billion globally by 2019. It should be no surprise, smart phone adoption is reaching the farthest corners of the globe; the subsequent impact of enterprise applications enabled by these devices is driving business performance improvement and will continue to do so. Companies using advanced workforce analytics can add significantly to the bottom line, while impacting customer satisfaction, quality and productivity. It's a statement that makes most business leaders sit forward in their chairs. Achieving these three standards is like sipping The Golden Elixir for the business world. No-one would argue their importance. So what are 'advanced workforce analytics?' Simply, they're unprecedented access to workforce trends and performance markers. Many are made possible by a mobile world and the enterprise applications that come with it on smart devices. Some refer to it as 'the consumerisation of IT'. As this phenomenon has matured and become more widely appreciated it has impacted the spectrum of functional units within an enterprise differently, but powerfully. Whether it's sales, HR, marketing, IT, or operations, all have benefited from a more mobile approach. It has been the catalyst for improvement in, and management of, the employee experience. The net result of which is happier customers. The obvious benefits but the lesser realised impact Most people understand that mobility allows for greater efficiency and productivity, collaboration and flexibility, but how that translates into business outcomes within the various functional groups is lesser known. In actuality mobility has helped galvanise partnerships between cross-functional groups within the enterprise. Where in some quarters it was once feared mobility could fragment a workforce, its rallying cry of support is coming from what you might describe as an unlikely source - HR. As the bedrock of an enterprise, it is conceivable HR might contemplate the possible negative impact of a mobile workforce that no-longer sits in an office, at the same desks every day. After all, who would know what they were doing or saying? How would they collaborate? It's reasonable to see why HR might have a legitimate claim to try and retain as much 'perceived control' as possible. The reality however is mobility has emancipated human capital and its management. Mobility and enterprise applications are expediting decision making. Google calls it Zero Moment of Truth, or ZMOT. It enables smoother operation and can contribute to faster growth. From a collaborative perspective, with the growing use of enterprise social media, which in many cases is being driven by HR, workforce planning and the tangible impact of change is much easier to map. This in turn provides a platform from which individuals and teams can thrive. With more agility and ability to anticipate, staff satisfaction and retention is higher, and real time feedback constant. The management team can save time, energy and costs with more accurate data, which is then intelligently applied across the workforce to truly engage with staff, customers and partners. From a human capital management (HCM) perspective, mobility can help you close the loop on true talent management. It can enhance what managers can offer and what employees can provide in return. It can create nested relationships and powerful partnerships. IT and HR - partners and stewards of mobility One effect of enterprise mobility is an evolution in the nature of the relationship between HR and IT from one of service provision to partnership. The reason for the dynamic shift is largely due to the 'bring your own device' (BYOD) movement, which is transitioning to a 'bring your own application' (BYOA) scenario. As enterprise technology has in some ways reverse-engineered its solutions to help manage this situation, the partnership between IT (the functional owner) and HR (the strategic enabler) is deeply entrenched. And it has to be. The CIO and the HR leader are faced with compliance and regulatory issues and concerns around information security and personal privacy on a daily basis, complicated by global reach and varied domestic legislation. There are tens of thousands of new mobile apps entering the market each month and, unlike many consumer applications which get downloaded but are often never opened again after initial perusal, enterprise applications are being relied upon by functional groups, not least by HR to enhance people management. It requires a systematic approach across all applications in use within the enterprise in order to ensure they're used to best effect. No turning back, and no desire to With real time analytics on performance and the ability for immediate feedback, there is no turning back for managers. In my experience with Oracle, our customers' operational efficiency is at record levels. It's clear as a result of the combination of individual KPIs and organisational goals, CIOs have been able to give HR leaders the ability to build predictive models that feed into an enterprise organisations' evolving strategy. It also helps them ensure regulatory compliance much more easily. Once an arduous task, with mobile enabled automation and quality data, compliance is simpler. Their world has changed for the better. For the CIO, mobility also assists them to optimise performance. While it doesn't come without challenges, mobile-enabled applications and the native experience users have with them means employees don't need high-level technical expertise to train users. It reduces the training and engagement required from the IT team so they can focus on other things that deliver value to the bottom line; all the while lowering the cost of assets and related maintenance work by simplifying processes. Rewards of a mobile enterprise outweigh risks With mobile tools allowing us to increasingly integrate our personal and professional lives, terms like "office hours" are becoming irrelevant, so work/life balance is a cultural must. Enterprises are expected to offer tools that enable workers to access information from anywhere, at any time, from any device. Employees want simplicity and convenience but it doesn't stop at private enterprise. This is a societal shift. Governments, which traditionally have been known to be slower to adopt newer technology, are also offering support for local businesses to go mobile. Several state government websites have advice on how to create mobile apps and more. And as recently as last week the Victorian Minister for Technology Gordon Rich-Phillips unveiled his State government's ICT roadmap for the next two years, which details an increased use of the public cloud, as well as mobile communications, and improved access to online data-sets. Tech giants are investing significantly in solutions designed to simplify mobile deployment and enablement. The mobility trend is creating a wave of change in the industry and driving transformation in the enterprise. If you're not on that wave, the business risk continues to rise as your competitiveness drops. Aaron is the Vice President of HCM Strategy at Oracle Corporation where he is responsible for researching and identifying emerging trends in the practice of Human Resources and works to deliver industry-leading technology solutions. Other responsibilities include, ownership of Oracle's innovative HCM solutions across JAPAC and enabling organisations to transform and modernise their workforce tools. Follow him on Twitter @aaronjgreen

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• Are you reporting Visual Studio 2012 issues to Microsoft correctly?

  - by Tarun Arora

  Issues you may run into while using Visual Studio need to be reported to the Microsoft Product Team via the Microsoft connect site. The Microsoft team then tries to reproduce the issue using the details provided by you. If the information you provide isn’t sufficient to reproduce the issue the team tries to contact you for specifics, this not only increases the cycle time to resolution but the lack of communication also results in issues not being resolved. So, when I report an issue one part of me tells me to include as much detail about the issue as I can clubbing screen shots, repo steps, system information, visual studio version information,… the other half tells me this is so time consuming, leave it for now and come back to fill all these details later. Reporting a bug but not including the supporting information is an invitation to excuses like …     Microsoft has absolutely changed this experience for VS 2012. The Microsoft Visual Studio Feedback tool is designed to simplify the process of providing feedback and reporting issues to Microsoft that you may encounter while using Microsoft Visual Studio 2012. Note – The Microsoft Visual Studio 2012 Feedback client currently only works for VS 2012 and not any other versions of Visual Studio. Setting up the Microsoft Visual Studio 2012 Feedback client Open Visual Studio, from the Tools menu select Extension and Updates. In the Extension and Updates window, click Online from the left pane and search using the text ‘feedback’, download and Install Microsoft Visual Studio 2012 Feedback Tool by following the instructions from the wizard. Note - Restarting Visual Studio after the install is a must! How to report a bug for Visual Studio 2012? Click on the Help menu and choose Report a Bug You should see an icon Microsoft Visual Studio 2012 Feedback Tool come up in the system tray icon area You’ll need to accept the Privacy statement. You have the option of reporting the feedback as private or public. Microsoft works with several Partners, MVP’s and Vendors who get access to early bits of Microsoft products for valuation. This is where it becomes essential to report the feedback privately. I would choose the Public option otherwise. After all if it’s out there in the public, others can discover and add to it easily. You now have the option to report a new issue or add to an existing issue. Should you choose to add to an existing issue you should have the feedback ID of the issue available. This can be obtained from the Microsoft Connect site. For now I am going to focus on reporting a new feedback privately. Filling out the feedback details You will notice that VsInfo.xml and DxDiagOutput.txt are automatically attached as you enter this screen (more on that later).  Feedback Type Choose the feedback type from (Performance, Hang, Crash, Other) Note – The record button will only be enabled once you have enabled once you have chosen the feedback type, Bug-repro recording is not available for Windows Server 2008.     Effective Title and Description Enter a title that helps us differentiate the bug when it appears in a list, so that we can group it with any related bugs, assign it to a developer more effectively, and resolve it more quickly. Example: Imagine that you are submitting a bug because you tried to install Service Pack 1 and got a message that Visual Studio is not installed even though it is. Helpful:  Installed Visual Studio version not detected during Service Pack 1 setup. Not helpful:  Service Pack 1 problem. Tip: Write the problem description first, and then distil it to create a title. Example Description: Helpful: When I run Service Pack 1 Setup, I get the message "No Visual Studio version is detected" even though I have Visual Studio 2010 Ultimate and Visual C++ 2010 Express installed on my machine. Even though I uninstalled both editions, and then first reinstalled Ultimate and then Express, I still get the message. Record: Becoming a first class citizen Often a repro report is invaluable to describe and decipher the issue. Please use this feature to send actionable feedback. The record repro feature works differently depending on the feedback type you selected. Please find below details for each recording option. You can start recording simply by selecting a feedback type, and clicking on the “Record” button. When "Performance" is the bug type: When the Microsoft Visual Studio trace recorder starts, perform the actions that show the performance problem you want to report and then click on the "Stop Recording" button as soon as you experience the performance problem. Because the tool optimizes trace collection, you can run it for as long as it takes to show the problem, up to two hours. Note that, you need to stop recording as soon as the performance issue occurs, because the tool captures only the last couple minutes of your actions to optimize the trace collection. After you stop the recording, the tool takes up to two minutes to assemble the data and attach an ETLTrace.zip file to your bug report. The data includes information about Windows events and the Visual Studio code path. Note that, running the Microsoft Visual Studio trace recorder requires elevated user privilege. When "Crash" is the bug type: When the dialog box appears, select the running Visual Studio instance for which you want to show the steps that cause a crash. When the crash occurs, click on the "Stop Record" button. After you do this, two files are attached to your bug report - an AutomaticCrashDump.zip file that contains information about the crash and a ReproSteps.zip file that shows the repro steps. Repro steps are captured by Windows Problem Steps Recorder. Note that, you can pause the recording, and resume later, or for a specific step, you can add additional comments. When "Hang" is the bug type: The process for recording the steps that cause a hang resembles the one for crashes. The difference is, you can even collect a dump file after the VS hangs; start the VSFT either from the system tray or by starting a new instance of VS, select "Hang" as feedback type and click on the "Record" button. You will be prompted which VS to collect dump about, select the VS instance that hanged. VSFT collects a dump file regarding the hang, called MiniDump.zip, and attaches to your bug report. When "Other" is the bug type: When the problem step recorder starts, perform the actions that show the issue you want to report and then choose the "Stop” button. You can pause the recording, and resume later, or for a specific step, you can add additional comments. Once you’re done, ReproSteps.zip is added to your bug report. Pre-attached files It is essential for Microsoft to know what version of the the product are you currently using and what is the current configuration of your system. Note – The total size of all attachments in a bug report cannot exceed 2 GB, and every uncompressed attachment must be smaller than 512 MB. We recommend that you assemble all of your attachments, compress them together into a .zip file, and then attach the .zip file. Taking a screenshot Associate a screen shot by clicking the Take screenshot button, choose either the entire desktop, the specific monitor (useful if you are working in a multi monitor configuration) or the specific window in question. And finally … click Submit If you need further help, more details can be found here. You can view your feedback online by using the following URL “">https://connect.microsoft.com/VisualStudio/SearchResults.aspx?SearchQuery=<feedbackId>” Happy bug logging

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• iPhone / Objective-C: NSMutableArray writeToFile won't write to file. Always returns NO

  - by Joel

  I'm trying to serialize two NSMutableArrays of NSObjects that implement the NSCoding protocol. However it works for one (stacks) and not the other (cards). I have the following block of code: -(void) saveCards { NSArray* paths = NSSearchPathForDirectoriesInDomains(NSDocumentDirectory, NSUserDomainMask, YES); NSString* documentsDirectory = [paths objectAtIndex:0]; NSString* cardsFile = [documentsDirectory stringByAppendingPathComponent:@"cards.state"]; NSString* stacksFile = [documentsDirectory stringByAppendingPathComponent:@"stacks.state"]; BOOL c = [rootStack.cards writeToFile:cardsFile atomically:YES]; BOOL s = [rootStack.stacks writeToFile:stacksFile atomically:YES]; } I step through this method using the debugger, and after the last two lines of code run, I check the values of the two BOOLs. BOOL c is NO and BOOL s is YES. The stacks array is actually empty (which is probably why it works). The cards array has contents. Why is it that the array with contents is failing? I can't figure this out. I've looked through numerous threads on SOF, each of them say the problem is because the protection level of the files they were writing were preventing them from writing. This is not my problem, as I'm writing to the Documents folder. I've double and tripple checked that neither rootStack.cards nor rootStack.stacks is nil. And I've checked that cards does indeed have content. Here are the coder methods for my Notecard class (I added all the if statments as part of trying to solve this problem to make sure trying to encode nil values doesn't break something): -(void) encodeWithCoder:(NSCoder *)encoder { if(text) [encoder encodeObject:text forKey:@"text"]; if(backText) [encoder encodeObject:backText forKey:@"backText"]; if(x) [encoder encodeObject:x forKey:@"x"]; if(y) [encoder encodeObject:y forKey:@"y"]; if(width) [encoder encodeObject:width forKey:@"width"]; if(height) [encoder encodeObject:height forKey:@"height"]; if(timeCreated) [encoder encodeObject:timeCreated forKey:@"timeCreated"]; if(audioManagerTicket) [encoder encodeObject:audioManagerTicket forKey:@"audioManagerTicket"]; if(backgroundColor) [encoder encodeObject:backgroundColor forKey:@"backgroundColor"]; } -(id) initWithCoder:(NSCoder *)decoder { self = [super init]; if(!self) return nil; self.text = [decoder decodeObjectForKey:@"text"]; self.backText = [decoder decodeObjectForKey:@"backText"]; self.x = [decoder decodeObjectForKey:@"x"]; self.y = [decoder decodeObjectForKey:@"y"]; self.width = [decoder decodeObjectForKey:@"width"]; self.height = [decoder decodeObjectForKey:@"height"]; self.timeCreated = [decoder decodeObjectForKey:@"timeCreated"]; self.audioManagerTicket = [decoder decodeObjectForKey:@"audioManagerTicket"]; self.backgroundColor = [decoder decodeObjectForKey:@"backgroundColor"]; return self; } each field is either an NSString, NSNumber, or UIColor. Thanks for any help

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