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• Project management software, available options

  - by canni

  Hey, sorry for posting this here, I know that this question better suites into SuperUser, but I would like to know answers from developers point of view. I have been using Indefero for project management etc. for some time, but I found that Indefero limitations are too big for my team. I'm searching project-management software that best suites this needs: Open-Source, but I can consider commercial apps GIT integration is mandatory, best if it can support multiple repos per project Time-tracking, good if it can have Gannt chart connected with issues etc. Issue, milestone, task tracking Good if it can be integrated with Gitosis, or have similar repository access control It must have an option, to setup on our own server Markdown syntax support is mandatory (or easy way to install plugin for this etc.) Issue tagging will be and advantage It will be used by developers team by 99% of time, but it has to have some simple interface, that clients can fill up bug reports etc. per project. It does not have to fill all this needs, but good if it can :) What options do You know, and can recommend?

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• Fujitsu Raku-Raku SmartPhone: Japanese Digital Seniors UX Insight from @debralilley

  - by ultan o'broin

  Super blog posting on the super-important subject of digital inclusion by Oracle partner Fujitsu appstech maven and Oracle Applications User Experience FXA-er and ACE Director Debra Lilley (@debralilley). Debra tells us how Fujitsu is enabling digital inclusion for older mobile users in Japan with their  Raku-Raku (??????. ????)smart phone: Fujitsu Raku-Raku - My UX Homework (Raku-Raku means easy or comfortable in Japanese). There are UX mobile, social media, and methodology takeaways there for us in Debra's blog. Fujitsu Raku-Raku Smartphone Demo  I encourage you to read Debra's blog. In it, she makes reference to a tailored social media experience for those digital seniors (???????) as they'd be called in Japan (UK and Ireland uses the term silver surfers). You can find that online experience here. Online Community site for Fujitsu Raku-Raku Smartphone Digital Seniors (English translation via Google Translate) It's an important reminder that UX is global sure, but also that worldwide accessibility and digital inclusion are priorities too for UX. It's vital that we understand such aspects of technology adoption and how the requirements of different categories of technology users can be met. Oracle is committed to providing the best possible user experience for enterprise users of all ages and abilities. That means talking with all sorts of people worldwide and understanding how and why they want to use our technology and what their context of use is. You can read more about Oracle's accessibility program on our corporate website. Proud to say I prompted a few questions in Japan all the way from Ireland. So, UX is not only global but you can drive UX research globally too without ever leaving home. Brilliant job, Debra. Here's to more such joint research creativity and UX collaborations worldwide between us. Wondering where we might go next? And what a fun way to do things too!

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• A Patent for Workload Management Based on Service Level Objectives

  - by jsavit

  I'm very pleased to announce that after a tiny :-) wait of about 5 years, my patent application for a workload manager was finally approved. Background Many operating systems have a resource manager which lets you control machine resources. For example, Solaris provides controls for CPU with several options: shares for proportional CPU allocation. If you have twice as many shares as me, and we are competing for CPU, you'll get about twice as many CPU cycles), dedicated CPU allocation in which a number of CPUs are exclusively dedicated to an application's use. You can say that a zone or project "owns" 8 CPUs on a 32 CPU machine, for example. And, capped CPU in which you specify the upper bound, or cap, of how much CPU an application gets. For example, you can throttle an application to 0.125 of a CPU. (This isn't meant to be an exhaustive list of Solaris RM controls.) Workload management Useful as that is (and tragic that some other operating systems have little resource management and isolation, and frighten people into running only 1 app per OS instance - and wastefully size every server for the peak workload it might experience) that's not really workload management. With resource management one controls the resources, and hope that's enough to meet application service objectives. In fact, we hold resource distribution constant, see if that was good enough, and adjust resource distribution if that didn't meet service level objectives. Here's an example of what happens today: Let's try 30% dedicated CPU. Not enough? Let's try 80% Oh, that's too much, and we're achieving much better response time than the objective, but other workloads are starving. Let's back that off and try again. It's not the process I object to - it's that we to often do this manually. Worse, we sometimes identify and adjust the wrong resource and fiddle with that to no useful result. Back in my days as a customer managing large systems, one of my users would call me up to beg for a "CPU boost": Me: "it won't make any difference - there's plenty of spare CPU to be had, and your application is completely I/O bound." User: "Please do it anyway." Me: "oh, all right, but it won't do you any good." (I did, because he was a friend, but it didn't help.) Prior art There are some operating environments that take a stab about workload management (rather than resource management) but I find them lacking. I know of one that uses synthetic "service units" composed of the sum of CPU, I/O and memory allocations multiplied by weighting factors. A workload is set to make a target rate of service units consumed per second. But this seems to be missing a key point: what is the relationship between artificial 'service units' and actually meeting a throughput or response time objective? What if I get plenty of one of the components (so am getting enough service units), but not enough of the resource whose needed to remove the bottleneck? Actual workload management That's not really the answer either. What is needed is to specify a workload's service levels in terms of externally visible metrics that are meaningful to a business, such as response times or transactions per second, and have the workload manager figure out which resources are not being adequately provided, and then adjust it as needed. If an application is not meeting its service level objectives and the reason is that it's not getting enough CPU cycles, adjust its CPU resource accordingly. If the reason is that the application isn't getting enough RAM to keep its working set in memory, then adjust its RAM assignment appropriately so it stops swapping. Simple idea, but that's a task we keep dumping on system administrators. In other words - don't hold the number of CPU shares constant and watch the achievement of service level vary. Instead, hold the service level constant, and dynamically adjust the number of CPU shares (or amount of other resources like RAM or I/O bandwidth) in order to meet the objective. Instrumenting non-instrumented applications There's one little problem here: how do I measure application performance in a way relating to a service level. I don't want to do it based on internal resources like number of CPU seconds it received per minute - We need to make resource decisions based on externally visible and meaningful measures of performance, not synthetic items or internal resource counters. If I have a way of marking the beginning and end of a transaction, I can then measure whether or not the application is meeting an objective based on it. If I can observe the delay factors for an application, I can see which resource shortages are slowing an application enough to keep it from meeting its objectives. I can then adjust resource allocations to relieve those shortages. Fortunately, Solaris provides facilities for both marking application progress and determining what factors cause application latency. The Solaris DTrace facility let's me introspect on application behavior: in particular I can see events like "receive a web hit" and "respond to that web hit" so I can get transaction rate and response time. DTrace (and tools like prstat) let me see where latency is being added to an application, so I know which resource to adjust. Summary After a delay of a mere few years, I am the proud creator of a patent (advice to anyone interested in going through the process: don't hold your breath!). The fundamental idea is fairly simple: instead of holding resource constant and suffering variable levels of success meeting service level objectives, properly characterise the service level objective in meaningful terms, instrument the application to see if it's meeting the objective, and then have a workload manager change resource allocations to remove delays preventing service level attainment. I've done it by hand for a long time - I think that's what a computer should do for me.

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• My company's management wants to deduct from the salary of under performing employees. How can I convince them not to?

  - by Sparky

  My company's management wants to deduct from the salary of under performing employees. I'm a member of the Core Strategy committee and they want my opinion also. I believe that the throughput from an employee depends on a lot of things such as the particular work assigned to them, other members of his/her team, other reasons etc. Such penalizations will be demoralizing to the people. How can I convince my management not to do so?

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• SQLAuthority News – 18 Seconds of Fame – My PASS Experience

  - by pinaldave

  Happy Holidays to All of YOU! Life is full of little and happy surprises. I think Christmas and Santa are based on it. I just received very interesting email earlier today, I had no idea about it. Earlier this year, I had visited Seattle to attend SQLPASS – read the complete summary over here: SQLAuthority News – SQLPASS Nov 8-11, 2010-Seattle – An Alternative Look at Experience. While I was walking down, someone has stopped me and asked if they can talk to me for 15 seconds, I said yes and they had shot quick movie with mobile. The conversation was very quick and I had forgotten about it. Today I received email from one of the blog reader about it being on YouTube. Honestly, I did not know if this was ever going to be on YouTube. I am surprised and thrilled. Watch my 18 seconds fame movie. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, Pinal Dave, SQL, SQL Authority, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, T SQL, Technology

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• The Evolution of an Era: Customer Experience in Retail

  - by Michael Hylton

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Ray Wang: Why engagement matters in an era of customer experience

  - by Michael Snow

  Why engagement matters in an era of customer experience R "Ray" Wang Principal Analyst & CEO, Constellation Research Mobile enterprise, social business, cloud computing, advanced analytics, and unified communications are converging. Armed with the art of the possible, innovators are seeking to apply disruptive consumer technologies to enterprise class uses — call it the consumerization of IT in the enterprise. The likely results include new methods of furthering relationships, crafting longer term engagement, and creating transformational business models. It's part of a shift from transactional systems to engagement systems. These transactional systems have been around since the 1950s. You know them as ERP, finance and accounting systems, or even payroll. These systems are designed for massive computational scale; users find them rigid and techie. Meanwhile, we've moved to new engagement systems such as Facebook and Twitter in the consumer world. The rich usability and intuitive design reflect how users want to work — and now users are coming to expect the same paradigms and designs in their enterprise world. ~~~ Ray is a prolific contributor to his own blog as well as others. For a sneak peak at Ray's thoughts on engagement, take a look at this quick teaser on Avoiding Social Media Fatigue Through Engagement Or perhaps you might agree with Ray on Dealing With The Real Problem In Social Business Adoption – The People! Check out Ray's post on the Harvard Business Review Blog to get his perspective on "How to Engage Your Customers and Employees." For a daily dose of Ray - follow him on Twitter: @rwang0 But MOST IMPORTANTLY.... Don't miss the opportunity to join leading industry analyst, R "Ray" Wang of Constellation Research in the latest webcast of the Oracle Social Business Thought Leaders Series as he explains how to apply the 9 C's of Engagement for both your customers and employees.

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• PARTNER WEBCAST (June 4): Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco

  - by Zeynep Koch

  Live Webcast: Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco A webcast for resellers who sell Oracle workloads to customers  Wednesday, June 4, 2014, 8:00 AM PDT /11 AM EDT  Register today Nimble Storage SmartStack™ for Oracle provides pre-validated reference architecture that speed deployments and minimize risk.  IT and Oracle administrators and architects realize the importance of underlying Operating System, Virtualization software, and Storage in maintaining services levels and staying in budget.  In this webinar, you will learn how Nimble Storage SmartStack for Oracle provides a converged infrastructure for Oracle database online transaction processing (OLTP) and online analytical processing (OLAP) environments with Oracle Linux and Oracle VM. SmartStack delivers the performance and reliability needed for deploying Oracle on a single symmetric multiprocessing (SMP) server or if you are running Oracle Real Application Clusters (RAC) on multiple nodes. Nimble Storage SmartStack for Oracle with Cisco can help you provide: Improved Oracle performance Stress-free data protection and DR of your Oracle database Higher availability and uptime Accelerate Oracle development and improve testing All for dramatically less than what you’re paying now Presenters: Doan Nguyen, Senior Principal Product Marketing Director, Oracle Vanessa Scott , Business Development Manager, Cisco Ibrahim “Ibby” Rahmani, Product and Solutions Marketing, Nimble Storage Join this event to learn from our Nimble Storage and Oracle experts on how to optimize your customers' Oracle environments. Register today to learn more!

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• PARTNER WEBCAST (June 4): Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco

  - by Zeynep Koch

  Live Webcast: Enhance Customer experience with Nimble Storage SmartStack for Oracle with Cisco A webcast for resellers who sell Oracle workloads to customers  Wednesday, June 4, 2014, 8:00 AM PDT /11 AM EDT  Register today Nimble Storage SmartStack™ for Oracle provides pre-validated reference architecture that speed deployments and minimize risk.  IT and Oracle administrators and architects realize the importance of underlying Operating System, Virtualization software, and Storage in maintaining services levels and staying in budget.  In this webinar, you will learn how Nimble Storage SmartStack for Oracle provides a converged infrastructure for Oracle database online transaction processing (OLTP) and online analytical processing (OLAP) environments with Oracle Linux and Oracle VM. SmartStack delivers the performance and reliability needed for deploying Oracle on a single symmetric multiprocessing (SMP) server or if you are running Oracle Real Application Clusters (RAC) on multiple nodes. Nimble Storage SmartStack for Oracle with Cisco can help you provide: Improved Oracle performance Stress-free data protection and DR of your Oracle database Higher availability and uptime Accelerate Oracle development and improve testing All for dramatically less than what you’re paying now Presenters: Doan Nguyen, Senior Principal Product Marketing Director, Oracle Vanessa Scott , Business Development Manager, Cisco Ibrahim “Ibby” Rahmani, Product and Solutions Marketing, Nimble Storage Join this event to learn from our Nimble Storage and Oracle experts on how to optimize your customers' Oracle environments. Register today to learn more!

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• My experience working with Teradata SQL Assistant

  - by Kevin Shyr

  Originally posted on: http://geekswithblogs.net/LifeLongTechie/archive/2014/05/28/my-experience-working-with-teradata-sql-assistant.aspx To this date, I still haven't figure out how to "toggle" between my query windows. It seems like unless I click on that "new" button on top, whatever SQL I generate from right-click just overrides the current SQL in the window. I'm probably missing a "generate new sql in new window" setting The default Teradata SQL Assistant doesn't execute just the SQL query I highlighted. There is a setting I have to change first. I'm not really happy that the SQL assistant and SQL admin are different app. Still trying to get used to the fact that I can't quickly look up a table's keys/relationships while writing query. I have to switch between windows. LOVE the execution plan / explanation. I think that part is better done than MS SQL in some ways. The error messages can be better. I feel that Teradata .NET provider sends smaller query command over than others. I don't have any hard data to support my claim. One of my query in SSRS was passing multi-valued parameters to another query, and got error "Teradata 3577 row size or sort key size overflow". The search on this error says the solution is to cast result column into smaller data type, but I found that the problem was that the parameter passed into the where clause could not be too large. I wish Teradata SQL Assistant would remember the window size I just adjusted to. Every time I execute the query, the result set, query, and exec log auto re-adjust back to the default size. In SSMS, if I adjust the result set area to be smaller, it would stay like that if I execute query in the same window.

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• Computer Science Degrees and Real-World Experience

  - by Steven Elliott Jr

  Recently, at a family reunion-type event I was asked by a high school student how important it is to get a computer science degree in order to get a job as a programmer in lieu of actual programming experience. The kid has been working with Python and the Blender project as he's into making games and the like; it sounds like he has some decent programming chops. Now, as someone that has gone through a computer science degree my initial response to this question is to say, "You absolutely MUST get a computer science degree in order to get a job as a programmer!" However, as I thought about this I was unsure as to whether my initial reaction was due in part to my own suffering as a CS student or because I feel that this is actually the case. Now, for me, I can say that I rarely use anything that I learned in college, in terms of the extremely hard math, algorithms, etc, etc. but I did come away with a decent attitude and the willingness to work through tough problems. I just don't know what to tell this kid; I feel like I should tell him to do the CS degree but I have hired so many programmers that majored in things like English, Philosophy, and other liberal arts-type degrees, even some that never went to college. In fact my best developer, falls into this latter category. He got started writing software for his church or something and then it took off into a passion. So, while I know this is one of those juicy potential down vote questions, I am just curious as to what everyone else thinks about this topic. Would you tell a high school kid about this? Perhaps if he/she already knows a good deal of programming and loves it he doesn't need a CS degree and could expand his horizons with a liberal arts degree. I know one of the creators of the Django web framework was a American Literature major and he is obviously a pretty gifted developer. Anyway, thanks for the consideration.

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• What's the best project management software for internal dev. 5 man shop

  - by P.Brian.Mackey

  I work for a large corporation, but we do small intranet web application development. Our project management tracking sucks. Its custom software built by a jr. intern. For what its worth, our development style is akin to agile, but there's nothing set in stone...very customer oriented approach. I need project tracking that meets the criteria: Intranet, internal products. Mostly maintenance, some new development. 5 developers 12 products 1 hands-off manager. He really just wants to know estimated man hours, due date for dev, QA and release. Along with a short description of the project. Free or super cheap. Bonus Simple pretty UI. Think pretty charts. Hope I covered everything. Please ask for any clarification. If you read dreaming in code, the company uses some project tracking software that sounds pretty sweet. Note, we do have Team Foundation Server. I already tried pushing its use as PM tracking, but its too complicated. I can't get people to sit and train. So this software has to be easy.

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• Why isn't Java used for modern web application development?

  - by Cliff

  As a professional Java programmer, I've been trying to understand - why the hate toward Java for modern web applications? I've noticed a trend that out of modern day web startups, a relatively small percentage of them appears to be using Java (compared to Java's overall popularity). When I've asked a few about this, I've typically received a response like, "I hate Java with a passion." But no one really seems to be able to give a definitive answer. I've also heard this same web startup community refer negatively to Java developers - more or less implying that they are slow, not creative, old. As a result, I've spent time working to pick up Ruby/Rails, basically to find out what I'm missing. But I can't help thinking to myself, "I could do this much faster if I were using Java," primarily due to my relative experience levels. But also because I haven't seen anything critical "missing" from Java, preventing me from building the same application. Which brings me to my question(s): Why is Java not being used in modern web applications? Is it a weakness of the language? Is it an unfair stereotype of Java because it's been around so long (it's been unfairly associated with its older technologies, and doesn't receive recognition for its "modern" capabilities)? Is the negative stereotype of Java developers too strong? (Java is just no longer "cool") Are applications written in other languages really faster to build, easier to maintain, and do they perform better? Is Java only used by big companies who are too slow to adapt to a new language?

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• How to design highly scalable web services in Java?

  - by Kshitiz Sharma

  I am creating some Web Services that would have 2000 concurrent users. The services are offered for free and are hence expected to get a large user base. In the future it may be required to scale up to 50,000 users. There are already a few other questions that address the issue like - Building highly scalable web services However my requirements differ from the question above. For example - My application does not have a user interface, so images, CSS, javascript are not an issue. It is in Java so suggestions like using HipHop to translate PHP to native code are useless. Hence I decided to ask my question separately. This is my project setup - Rest based Web services using Apache CXF Hibernate 3.0 (With relevant optimizations like lazy loading and custom HQL for tune up) Tomcat 6.0 MySql 5.5 My questions are - Are there alternatives to Mysql that offer better performance for what I'm trying to do? What are some general things to abide by in order to scale a Java based web application? I am thinking of putting my Application in two tomcat instances with httpd redirecting the request to appropriate tomcat on basis of load. Is this the right approach? Separate tomcat instances can help but then database becomes the bottleneck since both applications access the same database? I am a programmer not a Db Admin, how difficult would it be to cluster a Mysql database (or, to cluster whatever database offered as an alternative to 1)? How effective are caching solutions like EHCache? Any other general best practices? Some clarifications - Could you partition the data? Yes we could but we're trying to avoid it. We need to run a lot of data mining algorithms and the design would evolve over time so we can't be sure what lines of partition should be there.

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• "From Russia with Love" - My Oracle Russian Experience

  - by cwarticki

  Two weeks ago, I traveled to Moscow, Russia. I had the pleasure of meeting with many of our Oracle Partners and Customers in the region.  I also worked with our Oracle Russia team throughout the week building many new friendships. The showcase for the week was an Oracle Support Strategy event for our Oracle Partners and Customers.  It was held at the Kateria-City Hotel, Moscow.  The Oracle Marketing team did an amazing job registering 100+ for the event, and nearly 100 were in attendance.           During the event, I spoke about many different topics. Part was a hands-on workshop to personalize your MOS Dashboard and configure Hot-Topics Email alerts.  Customers learned how to subscribe to newsletters and other Oracle information.  It covered a mulitude of Support Best Practices.  Additionally, I presented Platinum Services to the audience and my colleague Kristophe Hermans, from Oracle Belgium spoke on Proactive Support. In addition, I had the distinct privilege to meet one-on-one with our customers representing OJSC VimpelCom, MTC-Rus and Sberbank.  Pictured with me is Valery Yourinsky, Director of Technology Consulting Dept, FORS Distribution (Oracle Platinum Partner) Finally, I spent 2.5 days with my Oracle colleagues from Oracle Russia. They are super, hard-working, dedicated, customer-service professionals. All of them! I owe them all a debt of gratitude. Next time, we meet in Florida - ok? I am very appreciative to all our Oracle partners, customers and colleagues.  Thanks for hosting me and showing me a wonderful time in your country.  I look forward to my return. Sincerely,Chris WartickiGlobal Customer Management

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• NEW! Oracle Unified Business Process Management Specialization!

  - by michaela.seika(at)oracle.com

  Be one of the very first to become an Oracle Unified Business Process Management Specialist! Check out the Oracle Unified Business Process Management Knowledge Zone and go to the Specialization criteria to learn how you can become an BPM Specialized Partner. Pass the following assessment tests and exam to meet the competency criteria: · Oracle Unified Business Process Management Suite 11g Sales Specialist · Oracle Unified Business Process Management Suite 11g PreSales Specialist Assessment · Oracle Unified Business Process Management Suite 11g Essentials (1Z1-560) Exam Go to the OPN Competency Center to access the Specialist Guided Leaning Paths and Boot Camp to get the product information that can help you pass the tests: · Oracle Unified Business Process Management 11g Sales Specialist GLP · Oracle Unified Business Process Management 11g PreSales Specialist GLP · Oracle Unified Business Process Management 11g Implementation Specialist GLP · Oracle Unified Business Process Management Suite 11g Implementation Boot Camp Oracle Unified Business Process Management Suite 11g Essentials (1Z1-560) Exam is available in beta testing. Pass the exam to become an Oracle Unified Business Process Management Certified Implementation Specialist! As an incentive we are offering FREE beta exam vouchers to early-adopter Partners. As there are a limited number of free vouchers available, the requests will be processed on a first-come, first-served basis. To request a voucher send an e-mail to: [email protected] specifying the exam name, and your contact information: name, job role, and company name. Register for the OU beta exam at the nearest Pearson VUE testing center. For More Information Oracle Certification Program Beta Exams OPN Certified Specialist exams OPN Certified Specialist FAQ

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Oracle Worldwide Product Translation Group and Applications User Experience Working Together

  - by ultan o'broin

  The Applications User Experience (UX) Mobile team has been extending its ethnographic research to even more countries. Recently, the team conducted research in Sweden, and I am pleased to say I made the connection for the UX team with the Oracle's Worldwide Translation Product Group (WPTG) local (that is, in-country) language specialists. It struck me that WPTG's local market knowledge and insight that we heard about at an Oracle Usability Advisory Board meeting in the UK in 2011 would be very valuable to the UX efforts while, at the same time, UX could afford WPTG an opportunity to understand our design and development direction so that linguistic resources (terminology, style guides, translatability guidelines, and so on) for any translation of our mobile solutions could be prepared in advance. Brent White of the Mobile UX team takes notes as ethnography participant Capri Norman uses mobile technology to work in Stockholm. Pic credit: Oracle Applications UX. The UX team acknowledges Capri's kind permission to use this image. I'm told by Brent White of the Mobile UX team that the co-operation was a big success.  A WPTG Swedish language specialist joined a couple of ethnographic sessions, taking great notes and turning them around very fast for the UX team. And of course, a great local insight into Swedish culture and ways of working was provided too, along with some nice socializing!  More research in more countries is planned. Watch out for future blog posts and other communications about this great co-operation worldwide.

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• Why did the web win the space of remote applications and X not?

  - by Martin Josefsson

  The X Window System is 25 years old, it had it's birthday yesterday (on the 15'th). As you probably are aware of, one of it's most important features is the separation of the server side and the client side in a way that neither Microsoft's, Apples or Wayland's windowing systems have. Back in the days (sorry for the ambiguous phrasing) many believed X would dominate over other ways to make windows because of this separation of server and client, allowing the application to be ran on a server somewhere else while the user clicks and types on her own computer at home. This use obviously still exists, but is marginalized at best. When we write and use programs that run on a server we almost always use the web with it's html/css/js. Why did the web win, and X not? The technologies used for the web (said html/css/js) are a mess. Combined with all the back-end-frameworks (Rails, Django and all) it really is a jungle to navigate thru. Still the web thrives with creativity and progress, while remote X apps do not.

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Splitting a tetris game apart - where to put time-management?

  - by nightcracker

  I am creating a tetris game in C++ & SDL, and I'm trying to do it "good" by making it object-oriented and keeping scopes small. So far I have the following structure: A main with some lowlevel SDL set up and handling input A game class that keeps track of score and provides the interface for main (move block down, etc) A map class that keeps track of the current game field, which blocks are where. Used by the game class. A block class that consists of the current falling block, used by game. A renderer class abstracting low level SDL to a format where you render "tetris blocks". Used by map and block. Now I have a though time where to place the time-management of this game. For example, where should be decided when a block bumps the bottom of the screen how long it takes the current block locks in place and a new block spawns? I also have an other unrelated question, is there some place where you can find some standard data on tetris like standard score tables, rulesets, timings, etc?

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• The Talent Behind Customer Experience

  - by Christina McKeon

  Earlier, I wrote about Powerful Data Lessons from the Presidential Election. A key component of the Obama team’s data analysis deserves its own discussion—the people. Recruiters are probably scrambling to find out who those Obama data crunchers are and lure them into corporations. For the Obama team, these data scientists became a secret ingredient that the competition didn’t have. This team of analysts knew how to hear the signal and ignore the noise, how to segment and target its base, and how to model scenarios and revise plans based on what the data told them. The talent was the difference. As you work to transform your organization to be more customer-centric, don’t forget that talent is a critical element. Journey mapping is a good start to understanding how your talent impacts your customer experiences. Part of journey mapping includes documenting the “on-stage” and “back-stage” systems and touchpoints. When mapping this part of your customers’ journey, include the roles and talent behind the employee actions—both customer facing and further upstream from that customer touchpoint. Know what each of these roles does, how well you are retaining people in these areas, and your plans to fill these open positions in the future. To use data scientists as an example, this job will be in high demand over the next 10 years. The workforce is shrinking, and higher education institutions may not be able to turn out trained data scientists as fast as you need them. You don’t want to be caught with a skills deficit, so consider how you can best plan for the future talent you will need. Have your existing employees make their career aspirations known to you now. You may find you already have employees willing to take on roles that drive better customer experiences. Then develop customer experience talent from within your organization through targeted learning programs. If you know that you will need to go outside the organization, build those candidate relationships now. Nurture the candidates you want to hire and partner with universities, colleges, and trade associations so you can increase the number of qualified candidates in your talent pool.

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• Natural talent vs experience [on hold]

  - by Tord Johansson Munk

  Hi i have a question for you guys if you had a choice of hiring one of two programmers. One of them is a natural born programming talent, he has been programming since he was 14 year old and he has been programming all sorts of things by him self, 3d renders,games,his own frameworks, he is really good at algorithms and problem solving. He is now about 25 years old and is looking for a job after some unchallenged years of college the only experience he has is working on his own/university stuff and some open source project. This guy spends all his free time programming and has several pet projects at home. The other person is a 37 year old career programmer. He has been programming since he graduated from university at the age of 26 and have been working since then. He did not have an interest in programming before university. During his studies he discovered that programming was fun and challenging but it never was a "passion". During his career he mainly worked with "enterprise" platforms such as .net or javaEE. He mainly have done database business applications and thus is lacking skills of the young talent like abstract problem solving or algorithms. But he know the tools he has been using during the years and is reliable and almost always makes his boss happy. He keeps him self updated in the platform and tools he has and is using. But outside the office walls he don't touch any code at all. Witch one would you hire? Would you favor one of them in certain projects? Do you think that if the young talent learns his tools he will be a better programmer than the older one? Would your decision be different if both of them where lacking a degree? or if only one of them was lacking a degree be the old and experienced or the young genius.

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• What are the memory-management capabilities of MySQL + JDBC (in light of autonomic computing)?

  - by Adel

  I'm interested in implementing some kind of autonomic-computing functionality using MySQL. By autonomic-computing I mean roughly some failsafe abilities, whereby the application appears to be at least slightly "intelligent" For reference, the main parts of autonomic computing we'd like are the "self-configuring" and "self-healing" features (the other two - "self-optimizing" and "self-protecting", are too abstract/futuristic for us, at this time). Sofor example, if we have a sample Java application that utilizes a MySQL database, we might want to automatically restart the MySQL database if we take up too much memory. Or maybe we want to have the ability to dynamiccally adjust the database memory as needed. So for example, when we start the application the database begins with a 56 Megabyte buffer; but then as we insert so many rows we want to have it automatically jump up to 512 MB, then to 1024, until a max of 4096 MB. Does all of the above suggest that MySQL is too "weak" for the task? Do you suggest using Oracle database? My professor believes that by using Java we can basically make up for any memory-management deficiencies that MySQL has in relation to Oracle DB. I'm new to MySQL , but have experience with Oracle. If all of the above sounds wishy-washy, it is because I'm still fleshing it out. thanks

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