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• General purpose ticketing/tech support system [closed]

  - by crazybyte

  Possible Duplicate: What’s your favorite ticketing system? I was wondering if somebody could recommend me a very user friendly or simple general purpose ticketing/tech support system. I need something that is web based, preferably open-sourced/free software implemented using PHP, Ruby, Ruby on Rails or Java (as back end) with MySQL or PostgreSQL as database engine. I need something that is not development management oriented or project management oriented like Eventum or similar (random example), something to which the user can connect open a tech support request and be able to follow it until is solved or dropped.I need it to be open-sourced to be able to modify it if there is a need or extend it. I tried a number of such systems available and I found that osTicket or eTicket is something that it's close to what I need, but the code is somewhat flaky and some of the features are working badly or behaving strangely. Any thoughts/advice where to find something similar? Thanks!

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• Ubuntu Studio 10.4 boots to terminal mode only

  - by Don

  I did clean install from ISO DVD. It boots only to command line asking for login. After I login I enter STARTX and desktop appears and some of the studd actually works, but there are a lot of problems: there is no way to reboot or shut down except to stopx/logoff and enter shutdown sound system doesn't respond pulse audio volume control gives "connection failed, connection refused" DVD drives not available GDebi Package installer is grayed out and so I can't use it (but synaptic package manager works OK) Software Center won't start when clicked -- it just stops trying DBus cant run because it says /usr/local/var/run/dbus/system_bus_socket file not found (also /var/run/dbus/system_bus_socket file not found) There's just a lot of things wrong and I can't help but think something is missing or was mis-coded in the distro so that there are typos in some script somewhere. If anyone can tell me where to begin to untangle this mess I'd appreciate it, but I think it all begins when it can't start the GUI automatically and I need to enter STARTX.

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• Getting console2 to work nicely with UAC

  - by Merlyn Morgan-Graham

  I would like to get console2 to work nicely with UAC Particular problems I would like to tackle: If I start non-elevated, have a way to elevate while running. It'd be especially nice if I could elevate individual tabs I would like to get different coloring for admin/non-admin, similar to: this link. Basically, if I can get the console to execute a command on startup (similar to the HKLM\Software\Microsoft\Command Processor\AutoRun registry value), that's all I need How do I get this working? Would I have to modify source code to get this to work, or can I use different tab settings/do hacks w/ shell executables? I am using Windows 7, although I would imagine any working solution would also work on Vista.

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• Sound plays on headphones and speakers with Lenovo ThinkPad L512 + Ubuntu 10

  - by Oscar Godson

  The only thing really missing from this install is this issue with the sound. I've searched all over the forums and i found one thing where you get the model and codecs and write them to a file, however, I can't seem to find what my "model" is because none of the postings have anything about Lenovo laptops. Here is the command they all asked for: Code: cat /proc/asound/card0/codec#* | grep Codec Codec: Realtek ALC269 Codec: Intel G45 DEVIBX With that info, how do I get the model, and how do I get my speakers to stop playing when headphones are plugged in. Also, I don't have any software installed like pulse audio either, so it's not that. Thanks so much to whoever can answer this... The Ubuntu forums are nearly useless... ive never gotten a correct answer back on that site.

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• Resurrecting a 5,000 line test plan that is a decade old

  - by ale

  I am currently building a test plan for the system I am working on. The plan is 5,000 lines long and about 10 years old. The structure is like this: 1. test title precondition: some W needs to be set up, X needs to be completed action: do some Y postcondition: message saying Z is displayed 2. ... What is this type of testing called ? Is it useful ? It isn't automated.. the tests would have to be handed to some unlucky person to run through and then the results would have to be given to development. It doesn't seem efficient. Is it worth modernising this method of testing (removing tests for removed features, updating tests where different postconditions happen, ...) or would a whole different approach be more appropriate ? We plan to start unit tests but the software requires so much work to actually get 'units' to test - there are no units at present ! Thank you.

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• Prevent the "System" process from locking my files in a shared folder.

  - by Kamarey

  I have an application that creates files to be processed by SQL bulk. The files are created in shared folder on another server and than taken from there by SQL. The problem that sometime SQL returns an error, that the file is locked by another process and can't be accessed. The process that locks these files is "System" process. Looks like it lock files because of they are in a shared folder, but not sure. The use of any software to unlock files manually is not an option, as all bulk process is automatic. The question is: Why the "System" process locks these files and is there a way to prevent this?

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• What is a "good" tool to password-protect .pdf files?

  - by Marius Hofert

  What is a "good" tool to encrypt (password protect) .pdf files? (without being required to buy additional software; the protection can be created under linux but the password query should work on Windows, too) I know that zip can do it: zip zipfile_name_without_ending -e files_to_encrypt.foo What I don't like about this is that for a single file, you have to use Winzip to open the zip and then click the file again. I rather would like to be prompted for a password when opening the .pdf (single file case). I know that pdftk can do this: pdftk foo.pdf output foo_protected.pdf user_pw mypassword. The problem here is that the password is displayed in the terminal -- even if you use ... user_pw PROMPT. But in the end you get a password-protected .pdf and you are prompted for the password when opening the file.

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• Any recommendations on a NAS for a home-super-user?

  - by marc_s

  Can anyone recommend a good NAS for use in a home-server environment? I would request at least 2, preferably 4 disks, and I am most interested in good to excellent throughput for file-server and backup purposes - don't need any of the fancy media-streaming or -sharing features, that's not of interest to me. For a 4 or more disk solution, support for the various RAID levels (0, 1, 1+0, 5) would be a plus - especially if supported in hardware (rather than just a software emulation). I just need a place to put my collection of data, ISO images, and so forth - and since several external disks (self-built and off-the-shelf) have failed so far, I'm looking into a more reliable solution. Marc

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• fresh install of ubuntu 12.04 using usb stick booted into tty1?

  - by croc

  I just installed ubuntu 12.04 alternate for the first time to give it a try using a usb stick burned with UnetBootIn. It installed without a problem. But it booted into a tty1 console without booting into a GUI. after loging into the tty1 console i typed 'unity'. it appeared that the system doesn't have unity desktop !!! How can it be solved ? My installation didn't show any error. Something worth mentioning: 1. during installation i had to choose an option saying 'customize the system to your needs' something like that i don't remember correctly with options 'SSH server','Mail Server', 'Ubuntu Desktop',.....,'Manual selection of packages' etc. I chose 'Ubuntu Desktop'. I haven't encountered something like this in ubuntu 11.04. to do an installation of alternate iso using UnetBootIn i used '12.04_Hdmedia' option of that software and had to change file extension of .ude to .udeb in /pool/main/l/linux that i found in Alternate ubuntu cdrom detect to go around with the cdrom detection problem. I have a 945G intel graphics.

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• Windows Network copy and access denied randomly

  - by The King

  I have a windows 2008 R2 server and I now installed a new bigger HDD into it. I wanted to copy big AVI files to the new server hdd what is shared on the local network. I have write access to the servers hdd and I can successfully copy smaller files to it. But when I copy bigger files more than 500MB randomly on the copy I get Access Deny message. If I use RDP I can copy files through RDP client. I checked error messages at the server but I didn't found any error about this access deny. Because of RDP copy works I don't think that this could be hardware error. I think this is some kind of software setting error. Someone has faced this kind of error? Or somebody has idea what could cause or how to find the root of the problem?

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• How to switch off the monitor when mouse reaches the edge of the screen?

  - by evgeny9

  I have 2 computers at home (Windows XP and Windows 7), but one monitor for both of them. They are connected to this monitor using different interfaces: DVI and VGA. I'm also using one keyboard and one mouse to control both PCs with the help of Synergy or Input Director. But I still need to manually switch between monitor interfaces. I wonder, if there's some way (software) that will switch this interfaces (turn off the monitor), when reach the edge of the screen with the mouse. Until now I found several answers, which help to avoid pressing hardware buttons, but still can not do the job automatically based on mouse pointer coordinates. Thank you.

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• Touchpad won't work/not recognized on laptop, Ubuntu 11.10

  - by The_McManus_Position

  When I start out running 11.10 (Ocelot) from the Live CD the touchpad works with no problem. Once installing however the touchpad does not work at all. I have installed all updates available. I have tried installing the synaptiks touchpad package and the gpointer package from the software manager, this did not help. Under System Settings - Mouse and Touchpad there is only a mouse tab, no touchpad tab. It seems my touchpad is not even recognized. I have tried running several things in the terminal that I have found under similar questions, but I always get errors about the files not being found, or the drivers not being found. Have tried: sudo modprobe -r psmouse sudo modprobe psmouse proto=imps This results in an error message. dconf-editor Can load the GUI, but after that I can't seem to navigate through it to find the files that need editing. Read what's listed here. But I've got no GRUB, running only Ubuntu. As you can see I've been trying several things and nothing has worked so far, would appreciate any help. Thanks!

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• Xen VGA passthrough: is it possible to have dual GPU's with single monitor

  - by user489481

  I hate dual-booting between Windows when I want to play a game and Linux when I need to work. I don't fancy running Linux in a VM and Wine almost never works for me. So, I'm thinking about buying a new mainboard and CPU that is compatible with Xen's VGA passthrough and HVM virtualization. I want to be able to switch between the Linux Dom0 and Windows DomU with ease, but the problem is I need two GPU's and have only one monitor. Right now I have a nVidia GTX 260 in my PC, but I also have a Radeon 4850 sitting in my closet that I was going to sell. My question is, can I salvage the Radeon card to run the Dom0 and have the nVidia card run the DomU while having some kind of device/software to connect them a single monitor? Power supply and airflow issues aside. If not, what would you suggest? Is this even possible?

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• USB hardwares driver installation

  - by unknown (google)

  I am using few USB hardwares like camera and scanners with my software application. I plugged my hardware in USB A installed the drivers and the device was working properly. Now I tried to connect the same hardware in USB B (ie, some other USB port), and again it is asking for the driver installation. I need to know the reason behind this. Is it something to do with the particular device or system? Anywork around for this during the first time driver installation? Please anyone explain me how the USB works physical address, how it is assigned and how the driver for a device getting installed. Thanks in advance.

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• What's the easiest way to upgrade a single laptop hard drive?

  - by rutherford

  My HD is coming near the end of it's life and I wondered if producing an image of the original was all that was required? What's the best software to use for this and how can I accomplish it - can I use my other laptop for the image file or do I need to buy an external HD to accomplish the clone? Does having several partitions of both FAT32 and NTFS with partition magic installed affect things at all? Is it just a matter of making the image, swapping in the new HD and copying the image to that?

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• Why is MediaWiki auto-linking the word “files”

  - by dfrankow

  Our MediaWiki installation is auto-linking the word "files". So Here are some files: a, b, c would result in the word "files" being linked to http://ourhost/mediawiki/files. Why is that happening and how do I make it stop? I can use the nowiki tag, but perhaps it does not surprise you that the word "files" appears often, and it is aggravating to use that tag all the time. Here is some info on our MediaWiki installation from Special:Version. Yes, it's old. Installed software Product Version MediaWiki 1.16.5 PHP 5.2.14-pl0-gentoo (apache2handler) MySQL 5.0.84 Installed extensions Parser hooks GoogleDocs4MW (Version 1.1) Adds tag for Google Docs' spreadsheets display Jack Phoenix SyntaxHighlight (Version 1.0.8.6) Provides syntax highlighting using GeSHi Highlighter Brion Vibber, Tim Starling, Rob Church and Niklas Laxström WebServiceSequenceDiagram(Version 1.0) Render inline sequence diagrams using websequencediagrams.com Eddie Olsson Other MWSearch MWSearch plugin Kate Turner and Brion Vibber Extension functions efLucenePrefixSetup Parser extension tags gallery, googlespreadsheet, html, nowiki, pre, sequencediagram, source and syntaxhighlight Parser function hooks anchorencode, basepagename, basepagenamee, defaultsort, displaytitle, filepath, formatdate, formatnum, fullpagename, fullpagenamee, fullurl, fullurle, gender, grammar, int, language, lc, lcfirst, localurl, localurle, namespace, namespacee, ns, nse, numberingroup, numberofactiveusers, numberofadmins, numberofarticles, numberofedits, numberoffiles, numberofpages, numberofusers, numberofviews, padleft, padright, pagename, pagenamee, pagesincategory, pagesize, plural, protectionlevel, special, subjectpagename, subjectpagenamee, subjectspace, subjectspacee, subpagename, subpagenamee, tag, talkpagename, talkpagenamee, talkspace, talkspacee, uc, ucfirst and urlencode

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• How could all of my hard drives fail at once?

  - by Taylor

  I have an Ubuntu 13.04 server. Today I found the box had crashed. I restarted it, and now every single hard drive's partition table is missing. (1 SSD for /boot, /, and 3 2TB drives for RAID). I have the SSD connected to a laptop VIA USB-SATA cable, and sure enough, the partition table is missing. This tells me that the Motherboard / SATA controller / software actually broke the drives, not that they just can't be read correctly. Something similar happened to only the SSD a few months ago, and I was forced to just re-partition it. How the heck could his have happened? Bad Motherboard or SATA controller?

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• VPN pre-shared key problems

  - by Owl

  I have two vpns set up on a Symantec Gateway Security 320. VPN 1 goes to a Symantec Firewall/VPN 100 to another clinic of ours and every hour they lose connectivity and the error log on the Firewall/VPN100 shows an invalid pre-shared key error, although, both devices show the same pre-shared key entered. VPN 2 goes to our software vendor to use an additional part of our program. I am unable to ping the remote address and so is the other company, but my VPN status shows it is connected. They have told me the pre-shared key seemed to be automatically trying to resubmit itself as if it were incorrect, about every hour even though it is correct. They also told me port80 traffic was closed but I show the HTTP service using 80 redirected to 80 in my firewall settings. Please help.

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• Windows equivalent for Linux "screen" or another alternative?

  - by Ubha

  Hello all! I'm on the lookout for a method to control programs in a Windows environment. I would prefer it to be a bit similar to the Linux software "screen". The reason of my search is that I need to start a program (on Windows) with an identifier, so I later would be able to close that specific program, without closing anything else - even though the actual program (.exe file) is running multiple times. So is there anyway I can "name" it? I'm using the following on Linux now: $ screen <params> <id> ./softwareprogram And then I know I can always find it with it's ID :) It's an external program which is closing or starting a 3rd party program. My program is written in C++, if that does any difference. Thanks :)

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• Set up an Email server on intranet without domain

  - by Devdatta Tengshe

  I work in a small office with about 35 people and we are all on a intranet. This network is not connected to the internet. Is it possible to set up an email server, with which we could send emails to each other? (We don't need to send emails outside our network.) I cannot use a messenger service like Openfire, since the messages could be asynchronous, and we'd like to get those emails in a email client like Thunderbird. Another obstacle we have is that we do not have a domain name. Any ideas on which free (as in beer) software could be used? We have both Windows and Linux machines.

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• How to harden windows 2003 service account

  - by ITMan

  I remember there was a tech-net or WindowsITpro article about how to harden windows 2003 service accounts a couple of years ago. For backup software purposes (such as BackupExec / AppAsure / Etc.. , please don't bash these) I have to create a domain admin account (usually called something such as "backup") and have the services run from that account. In this article I remember you can create the domain admin user "Backup" however have it not able to login interactively. Do any of you remember such an article or have the knowledge on how to do it?

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• How can I copy files to an external drive and verify their integrity in OS X?

  - by jedavis

  I'm moving large amounts of data from one external drive to another larger one. The files are important and the smaller drives need to be cleared and reused (HD camera). Is there some utility for moving files and verifying their integrity? I've been using this command find . -type f -exec md5 '{}' \; > md5list.txt in the terminal to create a list of MD5s for each file then using diff to compare the two. However, I am moving 320GB at a time, which takes a while by itself. Computing the checksums takes another hour or so. It would be much more efficient to do this on the fly, during the copy. I'm just hoping someone has already written the software...

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• Leaving my ongoing internship for a better company

  - by AnonymousAsExpected

  Hi. I am currently employed as an intern with a software company X. I had no particular interest in working on their line of work, but since I had no other alternative, I had to join it. I had also applied to a good company Y, which has a better name than X and the work is exactly what I wanted. More than anything, the mention of Y on my resume will make a big difference later. I really had no idea that Y would accept me, since they were not replying to my repeated requests to inform me of the status of my application. Now fifteen days into my internship with X, Y sent me an offer letter to join. What should I do now? There are other interns working with X on the same project I was, and so of course the work won't suffer. My problem is, I want to quit X, but how do I do it in the most polite way possible? I am afraid to ask my boss, he is rude already and I fear he might take it badly. And how do I handle this in my resume? If two years down the line someone asks me why I left X for Y, won't that look bad? I am really confused, working with Y would be like a dream come true. But I fear the negative impact of leaving X. Hoping that someone can perhaps share a similar experience.

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• Replace single character in windows filenames

  - by Matt Rogish

  I have a Win2k3 server that has a whole bunch of filenames that need renamed. Basically, I just need all - (dashes) replaced with _ (underscores), no matter where they are in the string. Assume that there are no duplicates. I can do this on my mac with a little script but the files are too large and crazy to transfer to my mac, rename, then go back to the server. Would love to do this in a command shell and not have to download a renamer or any add'l software. Thanks!

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• Debian 6 or CentOS 6 - which one is easiest for latest versions of Ruby and Postgres?

  - by A4J

  I am getting a new server as I've messed up my current box, while trying to install Postgres 9 (on my CentOS 5.8 box). To cut a long story short, I removed postgres but yum decided to remove virtualmin-base as well, which broke my virtualmin install (postfix/dovcot stopped working). Virtualmin advise a fresh install once virtualmin-base has been removed/reinstalled. So I'll probably make a decision based on this simple criteria: which distro out of the two makes it easiest for installing the latest versions of Ruby and Postgres? They are both equally respected as web servers, so I really don't mind either way - I just want to use the one that will work best with the software I need.

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