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• Fault Handling Slides and Q&A by Vennester

  - by JuergenKress

  Fault Handling It is one thing to architect, design, and code the “happy flow” of your automated business processes and services. It is another thing to deal with situations you do not want or expect to occur in your processes and services. This session dives into fault handling in Oracle Service Bus 11g and Oracle SOA Suite 11g, based on an order-to-cash business process. Faults can be divided into business faults, technical faults, programming errors, and faulty user input. Each type of fault needs a different approach to prevent them from occurring or to deal with them. For example, apply User Experience (UX) techniques to improve the quality of your application so that faulty user input can be prevented as much as possible. This session shows and demos what patterns and techniques can be used in Oracle Service Bus and Oracle SOA Suite to prevent and handle technical faults as well as business faults. Q&A This section lists answers to the questions that were raised during the preview event. Q: Where can retries be configured in Oracle Service Bus? The retry mechanism is used to prevent faults caused by temporary glitches such as short network interruptions. A faulted message is resend (retried) and might succeed this time since the glitch has passed. Retries are an out-of-the-box feature that can be used in Oracle Service Bus and Oracle SOA Suite using the Fault Policy framework. By default, retries are disabled in Oracle Service Bus. Read the full article. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: fault handling,vennester,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Design help with parallel process

  - by brazc0re

  I am re-factoring some code and an having an issue with retrieving data from two parallel processes. I have an application that sends packets back and forth via different mediums (ex: RS232, TCP/IP, etc). The jist if of this question is that there are two parallel processes going on. I hope the picture below displays what is going on better than I can word it: SetupRS232() class creates a new instance of the SerialPort by: SerialPort serialPort = new SerialPort(); My question is, what is the best way that the Communicator() class, which sends out the packet via the respective medium, get access to the SerialPort object from the SetupRS232 class? I can do it with a Singleton but have heard that they are generally not the best design to go by. I am trying to follow SRP but I do feel like I am doing something wrong here. Communicator() will need to go out of it's way to get access to SetupRS232() to get access to the SerialPort class. I actually haven't found a way to even get access to it. Would designing each medium class, for example, SetupRS232(), SetupTCPIP, as a singleton be the best way to approach this problem?

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• Performance impact of Zones.

  - by nospam(at)example.com (Joerg Moellenkamp)

  I was really astonished when i saw this question. Because this question was a old acquaintance from years ago, that i didn't heard for a long time. However there was it again. The question: "What's the overhead of Zones?". Sun was and Oracle is not saying "zero". We saying saying minimal. However during all the performance analysis gigs on customer systems i made since the introduction of Zones i failed to measure any overhead caused by zones. What i saw however, was additional load intoduced by processes that wouldn't be there when you would use only one zone Like additional monitoring daemons, like additional daemons having a controlling or supervising job for the application that resulted in slighly longer runtimes of processes, because such additional daemons wanted some cycles on the CPU as well. So i ask when someone wants to tell me that he measured a slight slowdown, if he or she has really measured the impact of the virtualization layer or of a side effect described above. It seems to be a little bit hard to believe, that a virtualisation technology has no overhead, however keep in mind that there is no hypervisor and just one kernel running that looks and behaves like many operating system instances to apps and users. While this imposes some limits to the technology (because there is just one kernel running you can't have zones with different kernels versions running ... obvious even to the cursory observer), but that is key to it's lightweightness and thus to the low overhead. Continue reading "Performance impact of Zones."

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• design an extendible and pluggable business logic flow handler in php

  - by Broncha

  I am working on a project where I need to allow a pluggable way to inject business processes in the normal data flow. eg There is an ordering system. The standard flow of the application is A consumer orders an item. Pays for it and card is authorized. Admin captures the payment. Order is marked as complete and item is shipped. But this process may vary (extra steps in between) for different clients. Say a client would need to validate the location of the consumer before he is presented with a credit card form, OR his policies might require some other processes in between. I am thinking of using State Pattern for processing orders, saving the current state of the order in database, and initializing the state of order from the saved state. I would also need some mechanism, where a small plugin would be able to inject business specific states in the state machine. Am I thinking the right way? Are there already implemented patterns for this kind of situation? I am working with Codeigniter and basically this would mean for me, to redirect to proper controller according to the current state of the order. Like, if the state of the order is unconfirmed then redirect the user to details page and then change the state to pending. If some client would need to do some validation, then register an intermediate state between unconfirmed and pending Please suggest.

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• Oracle Buys BigMachines - Adds Leading Configure, Price and Quote (CPQ) Cloud to the Oracle Cloud to Enable Smarter Selling

  - by Richard Lefebvre

  News Facts Oracle today announced that it has entered into an agreement to acquire BigMachines, a leading cloud-based Configure, Price and Quote (CPQ) solution provider. BigMachines’ CPQ Cloud accelerates the conversion of sales opportunities into revenue by automating the sales order process with guided selling, dynamic pricing, and an easy-to-use workflow approval process, accessible anywhere, on any device. Companies that use sales automation technology often rely on manual, cumbersome and disconnected processes to convert opportunities into orders. This creates errors, adds costs, delays revenue, and degrades the customer experience. BigMachines’ CPQ cloud extends sales automation to include the creation of an optimal quote, which enables sales personnel to easily configure and price complex products, select the best options, promotions and deal terms, and include up sell and renewals, all using automated workflows. In combination with Oracle’s enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster. More information on this announcement can be found at http://www.oracle.com/bigmachines Supporting Quotes “The fundamental goals of smarter selling are to provide sales teams with the information, access, and insights they need to maximize revenue opportunities and execute on all phases of the sales cycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding BigMachines’ CPQ Cloud to the Oracle Cloud, companies will be able to drive more revenue and increase customer satisfaction with a seamlessly integrated process across marketing and sales, pricing and quoting, and fulfillment and service.” “BigMachines has developed leading CPQ solutions that serve companies of all sizes across multiple industries,” said David Bonnette, BigMachines’ CEO. “Together with Oracle, we expect to provide a complete cloud solution to manage sales processes and deliver exceptional customer experiences.” Supporting Resources About Oracle and BigMachines General Presentation Customer and Partner Letter FAQ

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• Adopting Technologies for the Sake of Technologies

  - by shiju

  Unlike other engineering industries, the software engineering industry is really lacking maturity. The lack of maturity can see in different aspects of entire software development life cycle. I think other engineering industries are well organised and structured with common, proven engineering practices. The software engineering industry is greatly a diverse industry with different operating systems, and variety of development platforms, programming languages, frameworks and tools. Now these days, people are going behind the hypes and intellectual thoughts without understanding their core business problems and adopting technologies and practices for the sake of technologies and practices and simply becoming a “poster child” of technologies and practices. Understanding the core business problem and providing best, solid solution with a platform neutral approach, will give you more business values and ROI, instead of blindly adopting technologies and tailor-made your applications for the sake of technologies and practices. People have been simply migrating their solutions in favour of new technologies and different versions of frameworks without any business need. The “Pepsi Challenge” in the Software Development  Pepsi Challenge marketing campaign of the 1980s was a popular and very interesting marketing promotion in which people taste one cup of Pepsi and another cup with Coca Cola. In the taste test, more than 50% of people were preferred Pepsi  over Coca Cola. The success story behind the Pepsi was more sweetness contains in the Pepsi cola. They have simply added more sugar and more people preferred more sweet flavour. You can’t simply identify the better one after sipping one cup of cola based on the sweetness which contains. These things have been happening in the software industry for choosing development frameworks and technologies. People have been simply choosing frameworks based on the initial sugary feeling without understanding its core strengths and weakness. The sugary framework might be more harmful when you develop real-world systems. There is not any silver bullet for solving all kind of problems and frameworks and tools do have strengths and weakness. So it would be better to understand their strength and weakness. And please keep in mind that you have to develop real apps to understand the real capabilities and weakness of a framework. Evaluating a technology based on few blog posts will harm your projects and these bloggers might be lacking real-world experience with the framework. The Problem with Align a Development Practice with Tools Recently I have observed a discussion in a group where one guy asked suggestions for practicing Continuous Delivery (CD) as part of the agile based application engineering. Then the discussion quickly went to using and choosing a Continuous Integration (CI) tool and different people suggested different Continuous Integration (CI) tools for simply practicing Continuous Delivery. If you have worked with core agile engineering practices, you could clearly know that the real essence of agile is neither choosing a tool nor choosing a process. By simply choosing CI tool from a particular vendor will not ensure that you are delivering an evolving software based on customer feedback. You have to understand the real essence of a engineering practice and choose a right tool for practicing it instead of simply focus on a particular tool for a practicing an development practice. If you want to adopt a practice, you need a solid understanding on it with its real essence where tools are just helping us for better automation. Adopting New Technologies for the Sake of Technologies The another problem is that developers have been a tendency to adopt new technologies and simply migrating their existing apps to new technologies. It is okay if your existing system is having problem  with a technology stack or or maintainability challenge with existing solution, and moving to new technology for solving the current problems. We have been adopting new technologies for solving new challenges like solving the scalability challenges when the application or user bases is growing unpredictably. Please keep in mind that all new technologies will become old after working with it for few years. The below Facebook status update of Janakiraman, expresses the attitude of a typical customer. For an example, Node.js is becoming a hottest buzzword in the software industry and many developers are trying to adopt Node.js for their apps. The important thing is that Node.js is a minimalist framework that does some great things for some problems, but it’s not a silver bullet. I have been also working with Node.js which is good for some problems, but really bad for choosing it for all kind of problems. By adopting new technologies for new projects is good if we could get real business values from it because newer framework would solve some existing well known problems and provide better solutions where it can incorporate good solutions for the latest challenges . But adopting a new technology for the sake of new technology is really bad idea. Another example is JavaScript is getting lot of attention so that lot of developers are developing heavy JavaScript centric web apps. First, they will adopt a client-side JavaScript MV* framework from AngularJS, Ember, Backbone etc, and develop a Single Page App(SPA) where they are repeating the mistakes we did in the past with server-side. The mistakes we did in the server-side is transforming to client-side. The problem is that people are just adopting new technologies, but not improving their solutions. I predict that many Single Page App will suck in the future. We need a hybrid approach where we should be able to leverage both server-side and client-side for developing next-generation web apps. The another problem is that if you like a particular framework, use it for all kind of apps. In the past, I know some Silverlight passionate guys were tried to use that framework for all kind of apps including larger line of business apps. And these days developers are migrating their existing Silverlight apps in favour of HTML5 buzzword. So the real question is, what is the business values we are getting from these apps when we are developing it for the sake of a particular technology instead of business need. The another problem is that our solutions consultants are trying to provide unnecessary solutions for the sake of a particular technology or for a hype. For an example, Big Data solutions are great for solving the problem of three Vs : volume, velocity and variety. But trying to put this for every application will make problems. Let’s say, there is a small web site running with limited budget and saying that we need a recommendation engine for the web site with a Hadoop based solution with a 16 node cluster, would be really horrible. If we really need a Hadoop based solution, got for it, but trying to put this for all application would be a big disaster. It would be great if could understand the core business problems first, and later choose a right framework for providing solutions for the actual business problem, instead of trying to provide so many solutions. The Problem with Tied Up to a Platform Vendor Some organizations and teams are tied up with a particular platform vendor where they don’t want to use any product other than their preferred or existing platform vendor. They will accept any product provided by the vendor regardless of its capability. This will lets you some benefits regards with integration and collaboration of different products provided by the same vendor, but it will loose your opportunity to provide better solution for your business problems. For a real world sample scenario, lot of companies have been using SAP for their ERP solutions. When they are thinking about mobility or thinking about developing hybrid mobile apps, they can easily find out a framework from SAP. SAP provides a framework for HTML 5 based UI development named SAPUI5. If you are simply adopting that framework only based for the preference of existing platform vendor, you might be loose different opportunities for providing better solution. Initially you might enjoy the sugary feeling provided by the platform vendor, but you have to think about developing apps which should be capable for solving future challenges. I am not saying that any framework is not good and I believe that all frameworks are good over another one for solving at least one problem. My point is that we should not tied up with any specific platform vendor unless your organization is having resource availability problems. Being Polyglot for Providing Right Solutions The modern software engineering industry is greatly diverse with different tools and platforms. Lot of open source frameworks and new programming languages have been releasing to the developer community, where choosing the right platform without any biased opinion, is really a difficult task. But it would really great if we could develop an attitude with platform neutral mindset and being a polyglot developer for providing better solutions based on the actual business problems. IMHO, we should learn a new programming language and a new framework every year. This will improve the quality of our developer capabilities and also improve the quality of our primary programming language skills. Being polyglot for individual developers and organizational teams will give you greater opportunity to your developer experience and also for your applications. Organizations can analyse their business problem without tied with any technology and later they can provide solutions by choosing different platform and tools. Summary    In this blog post, what I was trying to say that we should not tied up or biased with any development platform, technology, vendor or programming language and we should not adopt technologies and practices for the sake of technologies. If we are adopting a technology or a practice for the sake of it, we are simply becoming a “poster child” of the technology and practice. We should not become a poster child of other people’s intellectual thoughts and theories, instead of it we should become solutions developers and solutions consultants where we should be able to provide better solutions for the business problems. Being a polyglot developer is a good idea for improving your developer skills which lets you provide better solutions for the business problems. The most important thing is that we should become platform neutral developers where our passion should be for providing brilliant solutions. It would be great if we could provide minimalist, pragmatic business solutions. You can follow me on Twitter @shijucv

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• CodePlex Daily Summary for Tuesday, December 28, 2010

  CodePlex Daily Summary for Tuesday, December 28, 2010Popular ReleasesMonitorWang: MonitorWang v1.0.5 (Growler): What's new?Added Growl Notification Finalisers - these are interceptor components that work exclusively with the Growl Publisher. These allow you to modify the Growl Notification just prior to it being sent by the publisher. You can inject custom logic to precisely control how the Growl Notification will appear; this includes changing the Growl Priority level and message text. I've created to two Growl Notification Finalisers - one allows you to change the Growl Notification Priorty based on ...Catel - WPF and Silverlight MVVM library: 1.0.0: And there it is, the final release of Catel, and it is no longer a beta version!Multicore Task Framework: MTF 1.0.2: Release 1.0.2 of Multicore Task Framework.EnhSim: EnhSim 2.2.7 ALPHA: 2.2.7 ALPHAThis release supports WoW patch 4.03a at level 85 To use this release, you must have the Microsoft Visual C++ 2010 Redistributable Package installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A7B7A05E-6DE6-4D3A-A423-37BF0912DB84 To use the GUI you must have the .NET 4.0 Framework installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 - Mongoose has bee...LINQ to Twitter: LINQ to Twitter Beta v2.0.19: Mono 2.8, Silverlight, OAuth, 100% Twitter API coverage, streaming, extensibility via Raw Queries, and added documentation. Bug fixes.Hammock for REST: Hammock v1.1.4: v1.1.4 ChangesOAuth fixes for post content handling, encoding, and url parameter doubling v1.1.3 ChangesAdded an event handler for use with retries Made improvements to OAuth for performance, plus additional fixes Added OAuth token refresh support Fixed memory leak in content streaming, and regression issue with async GET call response handling v1.1.2 ChangesAdded OAuth Echo native support and static helper methods on OAuthCredentials Fixes for multi-part stream writing and recovery...Rocket Framework (.Net 4.0): Rocket Framework for Windows V 1.0.0: Architecture is reviewed and adjusted in a way so that I can introduce the Web version and WPF version of this framework next. - Rocket.Core is introduced - Controller button functions revisited and updated - DB is renewed to suite the implemented features - Create New button functionality is changed - Add Question Handling featuresFxCop Integrator for Visual Studio 2010: FxCop Integrtor 1.1.0: New FeatureSearch violation information FxCop Integrator provides the violation search feature. You can find out specific violation information by simple search expression.Analyze with FxCop project file FxCop Integrator supports code analysis with FxCop project file. You can customize code analysis behavior (e.g. analyze specifid types only, use specific rules only, and so on). ImprovementImproved the code analysis result list to show more information (added Proejct and File column). Change...NoSimplerAccounting: NoSimplerAccounting 6.0: -Fixed a bug in expense category report.NHibernate Mapping Generator: NHibernate Mapping Generator 2.0: Added support for Postgres (Thanks to Angelo)NewLife XCode: XCode v6.5.2010.1223 ????（????v3.5??）: XCode v6.5.2010.1223 ????，??： NewLife.Core ??? NewLife.Net ??? XControl ??? XTemplate ????，??C#?????? XAgent ???? NewLife.CommonEnitty ??????（???，XCode??????） XCode?? ?????????，??????????????????，?????95% XCode v3.5.2009.0714 ??，?v3.5?v6.0???????????????，?????????。v3.5???????????，??????????????。 XCoder ??XTemplate?????????，????????XCode??? XCoder_Src ???????（????XTemplate????），??????????????????MiniTwitter: 1.64: MiniTwitter 1.64 ???? ?? 1.63 ??? URL ??????????????VivoSocial: VivoSocial 7.4.0: Please see changes: http://support.vivoware.com/project/ChangeLog.aspx?PROJID=48Umbraco CMS: Umbraco 4.6 Beta - codename JUNO: The Umbraco 4.6 beta (codename JUNO) release contains many new features focusing on an improved installation experience, a number of robust developer features, and contains more than 89 bug fixes since the 4.5.2 release. Improved installer experience Updated Starter Kits (Simple, Blog, Personal, Business) Beautiful, free, customizable skins included Skinning engine and Skin customization (see Skinning Documentation Kit) Default dashboards on install with hide option Updated Login t...SSH.NET Library: 2010.12.23: This release includes some bug fixes and few new fetures. Fixes Allow to retrieve big directory structures ssh-dss algorithm is fixed Populate sftp file attributes New Features Support for passhrase when private key is used Support added for diffie-hellman-group14-sha1,diffie-hellman-group-exchange-sha256 and diffie-hellman-group-exchange-sha1 key exchange algorithms Allow to provide multiple key files for authentication Add support for "keyboard-interactive" authentication method...ASP.NET MVC SiteMap provider: MvcSiteMapProvider 2.3.0: Using NuGet?MvcSiteMapProvider is also listed in the NuGet feed. Learn more... Like the project? Consider a donation!Donate via PayPal via PayPal. Release notesThis will be the last release targeting ASP.NET MVC 2 and .NET 3.5. MvcSiteMapProvider 3.0.0 will be targeting ASP.NET MVC 3 and .NET 4 Web.config setting skipAssemblyScanOn has been deprecated in favor of excludeAssembliesForScan and includeAssembliesForScan ISiteMapNodeUrlResolver is now completely responsible for generating th...Media Companion: Media Companion 3.400: Extract the entire archive to a folder which has user access rights, eg desktop, documents etc. A manual is included to get you startedWindows Media Player GNTP Plugin: WMP-GNTP v1.0.5: This is the installer for WMP-GNTP. Install it to get the plugin on your system.Google Geo Kit: Static Google Map WinForm Control Nightly Build: 12/22/2010 MD5sum - b8118c9970d6dc9480fe7c41f042537f add event OnGMapNotDefined. When anything went wrong in StaticGmap internally and return null stream, this event will be firedSilverlight Sockets Sample: No binaries: Whole source code in a ZIP. Shame 'Source Code' tab isn't working, so I'll just upload a ZIP.New ProjectsAsfMojo: AsfMojo is an open source .NET ASF parsing library, providing support for parsing WMA audio and WMV video files. It offers classes to create streams from packet data within a media file, gather file statistics and extract audio segments or frame accurate still frames.asp.net ajax file manager: Features : Full Ajax Support security View Image Create folder Delete file & folder Copy file & folder Move file & folder multiple selection ( Ctrl + Select ) Easy installation and configuration Open source. compatible IE7,IE8,FF,Safari,Chrome http://www.filemanager.3ntar.netBoxNet: BoxNet is a opensource library which will provide possibility for Windows Phone 7 developers to integrate with DropBox.C# Sqlite For WP7: C# Sqlite Port for Windows phone 7 and possibly Silverlight 3, 4. The core engine was slightly modified to be used with IsolatedStorage and SqliteClient were ported by using missing codes from Mono project in order to maximize usability and portability from desktop.Comparison of Managed Compression Algorithms: Visual Studio 2010 Console Test Harness with samples of MiniLZO, QuickLz, SharpZipLib, iRolz and other managed compression classes. Tests compression of a 2MB Word file and shows timings. Useful in deciding what type of compression to use. Developers can easily add their own.Cypher Bot 2011: Cypher Bot 2011 Brings the word cipher to a whole new level. You can now easily open, save, print, and send ciphers. Make a short message or completly encrypt a document. The cipher is impossible to figure out unless you have the keyword and algorithm to solve it! Try it out!Directed Graph for .NET: This project presents a simple directed graph implementation for the .NET framework using C# language.DynamicAccess: DynamicAccess is a library to aid connecting DLR languages such as ironpython and ironruby to non-dynamic languages like managed C++. It also fills in some gaps in the current C# support of dynamic objects, such as member access by string and deletion of members or indexes.Euro for Windows XP: A simple tool and sample to change Estonian currency from Estonian Krone (kr) to Euro (€). Applies to all versions of Windows and from .NET 2.0 which is default build. The sample creates a custom locale and updates existing users through Registry.Excel PowerShell Console: An Excel AddIn to enable using PowerShell for Excel automation.fantastic: fantasticGomarket Toolbar: GoMarket FireFox toolbarjs: jsLiving Agile's Common Framework: This project is a collection of commonly used routines here at Living Agile. There are a lot of helpful extension methods, logging, configuration and threading utilities. All other Living Agile projects have a dependency on this project.MapWindow 4: MapWindow4 is a free windows GIS application and uses an ActiveX control at it's core that can be embedded into many applications that don't support .Net such as excel, access, visual basic 6, or other pre-.Net languages.Mdelete API: Delete all files and directores in windows shell. Support long path (less then 32000 chars) and network path (eg. \\server\share or \\127.0.0.1\share)OP-Code SyntaxEditor: OP-Code SyntaxEditor is a Windows Forms Control, similar to a multi-line TextBox, which syntax highlights text and provides some features for code editing.passion: passionSharpHighlighter: SharpHighlighter is an extension for Visual Studio; a fairly simple code highlighter for C# I made it for anyone who wants to download and learn how to create is own parser or Syntax Highlighter. This sample will highlight only C# classes and structs but it's quite extensible.Test Center Locator: Test center locator makes it easier to find closest toefl or Ielts test center

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• CodePlex Daily Summary for Friday, June 07, 2013

  CodePlex Daily Summary for Friday, June 07, 2013Popular ReleasesASP.NET MVC Forum: MVCForum v1.3.5: This is a bug release version, with a couple of small usability features and UI changes. All the small amount of bugs reported in v1.3 have been fixed, no upgrade needed just overwrite the files and everything should just work.Json.NET: Json.NET 5.0 Release 6: New feature - Added serialized/deserialized JSON to verbose tracing New feature - Added support for using type name handling with ISerializable content Fix - Fixed not using default serializer settings with primitive values and JToken.ToObject Fix - Fixed error writing BigIntegers with JsonWriter.WriteToken Fix - Fixed serializing and deserializing flag enums with EnumMember attribute Fix - Fixed error deserializing interfaces with a valid type converter Fix - Fixed error deser...Christoc's DotNetNuke Module Development Template: DotNetNuke 7 Project Templates V2.3 for VS2012: V2.3 - Release Date 6/5/2013 Items addressed in this 2.3 release Fixed bad namespace for BusinessController in one of the C# templates. Updated documentation in all templates. Setting up your DotNetNuke Module Development Environment Installing Christoc's DotNetNuke Module Development Templates Customizing the latest DotNetNuke Module Development Project TemplatesPulse: Pulse 0.6.7.0: A number of small bug fixes to stabilize the previous Beta. Sorry about the never ending "New Version" bug!ZXMAK2: Version 2.7.5.3: - debugger: add LPC indicator (last executed opcode pc) - add host joystick support (written by Eltaron) - change file extension for CMOS PENTEVO to "cmos" - add hardware value monitor (see Memory Map for PENTEVO/ATM/PROFI)QlikView Extension - Animated Scatter Chart: Animated Scatter Chart - v1.0: Version 1.0 including Source Code qar File Example QlikView application Tested With: Browser Firefox 20 (x64) Google Chrome 27 (x64) Internet Explorer 9 QlikView QlikView Desktop 11 - SR2 (x64) QlikView Desktop 11.2 - SR1 (x64) QlikView Ajax Client 11.2 - SR2 (based on x64)BarbaTunnel: BarbaTunnel 7.2: Warning: HTTP Tunnel is not compatible with version 6.x and prior, HTTP packet format has been changed. Check Version History for more information about this release.SuperWebSocket, a .NET WebSocket Server: SuperWebSocket 0.8: This release includes these changes below: Upgrade SuperSocket to 1.5.3 which is much more stable Added handshake request validating api (WebSocketServer.ValidateHandshake(TWebSocketSession session, string origin)) Fixed a bug that the m_Filters in the SubCommandBase can be null if the command's method LoadSubCommandFilters(IEnumerable<SubCommandFilterAttribute> globalFilters) is not invoked Fixed the compatibility issue on Origin getting in the different version protocols Marked ISub...BlackJumboDog: Ver5.9.0: 2013.06.04 Ver5.9.0 (1) ?????????????????????????????????($Remote.ini Tmp.ini) (2) ThreadBaseTest?? (3) ????POP3??????SMTP???????????????? (4) Web???????、?????????URL??????????????? (5) Ftp???????、LIST?????????????? (6) ?????????????????????Media Companion: Media Companion MC3.569b: New* Movies - Autoscrape/Batch Rescrape extra fanart and or extra thumbs. * Movies - Alternative editor can add manually actors. * TV - Batch Rescraper, AutoScrape extrafanart, if option enabled. Fixed* Movies - Slow performance switching to movie tab by adding option 'Disable "Not Matching Rename Pattern"' to Movie Preferences - General. * Movies - Fixed only actors with images were scraped and added to nfo * Movies - Fixed filter reset if selected tab was above Home Movies. * Updated Medi...Nearforums - ASP.NET MVC forum engine: Nearforums v9.0: Version 9.0 of Nearforums with great new features for users and developers: SQL Azure support Admin UI for Forum Categories Avoid html validation for certain roles Improve profile picture moderation and support Warn, suspend, and ban users Web administration of site settings Extensions support Visit the Roadmap for more details. Webdeploy package sha1 checksum: 9.0.0.0: e687ee0438cd2b1df1d3e95ecb9d66e7c538293b Microsoft Ajax Minifier: Microsoft Ajax Minifier 4.93: Added -esc:BOOL switch (CodeSettings.AlwaysEscapeNonAscii property) to always force non-ASCII character (ch > 0x7f) to be escaped as the JavaScript \uXXXX sequence. This switch should be used if creating a Symbol Map and outputting the result to the a text encoding other than UTF-8 or UTF-16 (ASCII, for instance). Fixed a bug where a complex comma operation is the operand of a return statement, and it was looking at the wrong variable for possible optimization of = to just .VG-Ripper & PG-Ripper: VG-Ripper 2.9.42: changes NEW: Added Support for "GatASexyCity.com" links NEW: Added Support for "ImgCloud.co" links NEW: Added Support for "ImGirl.info" links NEW: Added Support for "SexyImg.com" links FIXED: "ImageBam.com" linksDocument.Editor: 2013.22: What's new for Document.Editor 2013.22: Improved Bullet List support Improved Number List support Minor Bug Fix's, improvements and speed upsCarrotCake, an ASP.Net WebForms CMS: Binaries and PDFs - Zip Archive (v. 4.3 20130528): Features include a content management system and a robust featured blogging engine. This includes configurable date based blog post URLs, blog post content association with categories and tags, assignment/customization of category and tag URL patterns, simple blog post feedback collection and review, blog post pagination/indexes, designation of default blog page (required to make search, category links, or tag links function), URL date formatting patterns, RSS feed support for posts and pages...PHPExcel: PHPExcel 1.7.9: See Change Log for details of the new features and bugfixes included in this release, and methods that are now deprecated.Droid Explorer: Droid Explorer 0.8.8.10 Beta: Fixed issue with some people having a folder called "android-4.2.2" in their build-tools path. - 16223 Magick.NET: Magick.NET 6.8.5.402: Magick.NET compiled against ImageMagick 6.8.5.4. These zip files are also available as a NuGet package: https://nuget.org/profiles/dlemstra/patterns & practices: Data Access Guidance: Data Access Guidance Drop3 2013.05.31: Drop 3DotNet.Highcharts: DotNet.Highcharts 2.0 with Examples: DotNet.Highcharts 2.0 Tested and adapted to the latest version of Highcharts 3.0.1 Added new chart types: Arearange, Areasplinerange, Columnrange, Gauge, Boxplot, Waterfall, Funnel and Bubble Added new type PercentageOrPixel which represents value of number or number with percentage. Used for sizes, width, height, length, etc. Removed inheritances in YAxis option classes. Closed issues: 682: Missing property - XAxisPlotLinesLabel.Text 688: backgroundColor and plotBackgroundColor are...New ProjectsAccountingTest: just to learn asp.net mvc 3 Agile Poker Cards for Windows Mobile: During a scrum or other agile processes, you have to estimate the size of a user story during a planning session. With the Agile Poker Cards program there is no need for using real cards anymore!Buildinator: Buildinator generates TFS Build definitions from an XML file, enabling canonical "templates" that make it easy to add or copy build definitions.Clipboard Capture Plugin: Captures an image in the clipboard and gives you more options to insert the image into Live WriterComercial HS: Commercial hsCommonExtranet: CommonExtranet is a basis for an Extranet web site with a user authentication mechanism that incorporates password aging and various features expected on a domain LogOnDataVeryLite: DataVeryLite is a lightweight *Persistence Framework*. DataVeryLite???????*?????*. ??????Nhibernate?????,??Linq to sql???????,?????DataVeryLite.daydayup: snd\realdamon_cpDNN Extension Url Providers: The DNN Extension Url Providers project contains installable extensions for extending DNN URL functionality.DotNetNuke Kitchen Sink: A sample module project for DotNetNuke with a variety of different scenarios covered.Football Team Management: Manage team, player, match and staffFreePiano: Play piano using your computer keyboard.GIF animator: Dev in progessI'm Feeling Lucky Plugin: Lets you put a link in that acts as though doing an I'm Feeling Lucky search.Insert Video Jnr: This is a baby version of my Video plugin, it is intended for Hosted Wordpress blogs only and shouldn't be used with other blog providers.jabbrmercurial: 22Kax.WebControls.RadioButtonList: Web Custom Control that extend RadioButtonList to allow uncheckable state.Kinect Screen Aware: Kinect Screen Aware uses a Kinect to detect touch, hover, gestures, and voice on a standard television display. It's designed to be low cost and easy to setuplppbop: Aplikasi Laporan Bantuan Operasional PendidikanmobiSms: mobismsnga: National Geography of AzerothRadminPassword: ????????? ??? ??????????????? ????? ??????? ? ????????? ????????? ?????????? ?????????? ?? Radmin. A program to automatically enter the passwords in the famous PC remote control software Radmin.Rx Heat: Rx Heat is a library of helper classes that complements the Reactive Extensions Library with additional features. Schema Generator: The basic idea behind this utility is to emit the database schema from an existing SQL Server database. From a developer perspective, it is sometimes very much handy to quickly take a printout of the database structure for creating the UI layout.SharePoint Packager: Perform the instalation, upgrade and retraction of Ms Sharepoint Applications fast, easy and efficientsmartTouch: :-)SpotifyLync: A small tray application that reports your Spotify status to your Microsoft Lync client. Alos contains additional Spotify / Lync features.Syngine: A simple to use game framework using MonoGame and Farseer Physicstest060601CM: testtestMC053003: testToSic.Eav: A powerfull EAV (Entity-Attribute-Value) system created by 2sic Internet Solutions in Switzerland. It's currently mainly used inside 2SexyContent for DotNetNukeTraceLight: <project name> TraceLight ray tracer </project name> <programming language> C# </programming language>trakr: minimalist webtracking software written in python and twistedTwitterXML: A .NET wrapper library for the Twitter REST API. Currently, all of the methods return an XMLDocument. Also included are classes for Users, Statuses, and Direct Messages that use XML serialization for converting the XML responses to objects with a Deserialize() call.Universal Parking Centre: Universal Parking Centre is a website-based software developed by Center Code to help you in organizing your parking business.Velocity OS: Be fast, Be strong. It's Velocity.WinKeGen Code Samples: This project will allow beginning developers a close look at some code samples and variations of how to use those samples in their own code.WinRT Synth lib: Project Description this project aims to provide an easy-to-use API, for sound synthesis under winrt, in c#. It use the XAudio2 api for the playback of the sounWpfCollaborative3D: WpfCollaborative3DX-Parking: Our online parking sites , try at : x-parking.pemrogramaninternet.infoYnote Plugins: Ynote Classic Plugins which help in transforming Ynote Classic into a powerful HTML / XML Editor or an IDE.

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• Oracle OpenWorld Preview: Real World Perspectives from Oracle WebCenter Customers

  - by Christie Flanagan

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} If you frequent the Oracle WebCenter blog you’ve probably read a lot about the customer experience revolution over the last few months.  An important aspect of the customer experience revolution is the increasing role that peers play in influencing how others perceive a product, brand or solution, simply by sharing their own, real-world experiences.  Think about it, who do you trust more -- marketers and sales people pitching polished messages or peers with similar roles and similar challenges to the ones you face in your business every day? With this spirit in mind, this polished marketer personally invites you to hear directly from Oracle WebCenter customers about their real-life experiences during our customer panel sessions at Oracle OpenWorld next week.  If you’re currently using WebCenter, thinking about it, or just want to find out more about best practices in social business, next-generation portals, enterprise content management or web experience management, be sure to attend these sessions: CON8899 - Becoming a Social Business: Stories from the Front Lines of Change Wednesday, Oct 3, 11:45 AM - 12:45 PM - Moscone West - 3000Priscilla Hancock - Vice President/CIO, University of Louisville Kellie Christensen - Director of Information Technology, Banner EngineeringWhat does it really mean to be a social business? How can you change your organization to embrace social approaches? What pitfalls do you need to avoid? In this lively panel discussion, customer and industry thought leaders in social business explore these topics and more as they share their stories of the good, the bad, and the ugly that can happen when embracing social methods and technologies to improve business success. Using moderated questions and open Q&A from the audience, the panel discusses vital topics such as the critical factors for success, the major issues to avoid, how to gain senior executive support for social efforts, how to handle undesired behavior, and how to measure business impact. This session will take a thought-provoking look at becoming a social business from the inside. CON8900 - Building Next-Generation Portals: An Interactive Customer Panel DiscussionWednesday, Oct 3, 5:00 PM - 6:00 PM - Moscone West - 3000Roberts Wayne - Director, IT, Canadian Partnership Against CancerMike Beattie - VP Application Development, Aramark Uniform ServicesJohn Chen - Utilities Services Manager 6, Los Angeles Department of Water & PowerJörg Modlmayr - Head of Product Managment, Siemens AGSocial and collaborative technologies have changed how people interact, learn, and collaborate, and providing a modern, social Web presence is imperative to remain competitive in today’s market. Can your business benefit from a more collaborative and interactive portal environment for employees, customers, and partners? Attend this session to hear from Oracle WebCenter Portal customers as they share their strategies and best practices for providing users with a modern experience that adapts to their needs and includes personalized access to content in context. The panel also addresses how customers have benefited from creating next-generation portals by migrating from older portal technologies to Oracle WebCenter Portal. CON8898 - Land Mines, Potholes, and Dirt Roads: Navigating the Way to ECM NirvanaThursday, Oct 4, 12:45 PM - 1:45 PM - Moscone West - 3001Stephen Madsen - Senior Management Consultant, Alberta Agriculture and Rural DevelopmentHimanshu Parikh - Sr. Director, Enterprise Architecture & Middleware, Ross Stores, Inc.Ten years ago, people were predicting that by this time in history, we’d be some kind of utopian paperless society. As we all know, we're not there yet, but are we getting closer? What is keeping companies from driving down the road to enterprise content management bliss? Most people understand that using ECM as a central platform enables organizations to expedite document-centric processes, but most business processes in organizations are still heavily paper-based. Many of these processes could be automated and improved with an ECM platform infrastructure. In this panel discussion, you’ll hear from Oracle WebCenter customers that have already solved some of these challenges as they share their strategies for success and roads to avoid along your journey. CON8897 - Using Web Experience Management to Drive Online Marketing SuccessThursday, Oct 4, 2:15 PM - 3:15 PM - Moscone West - 3001Blane Nelson - Chief Architect, Ancestry.comMike Remedios - CIO, ArbonneCaitlin Scanlon - Product Manager, Monster WorldwideEvery year, the online channel becomes more imperative for driving organizational top-line revenue, but for many companies, mastering how to best market their products and services in a fast-evolving online world with high customer expectations for personalized experiences can be a complex proposition. Come to this panel discussion, and hear directly from customers on how they are succeeding today by using Web experience management to drive marketing success, using capabilities such as targeting and optimization, user-generated content, mobile site publishing, and site visitor personalization to deliver engaging online experiences. Your Handy Guide to WebCenter at Oracle OpenWorld Want a quick and easy guide to all the keynotes, demos, hands-on labs and WebCenter sessions you definitely don't want to miss at Oracle OpenWorld? Download this handy guide, Focus on WebCenter. More helpful links: * Oracle OpenWorld* Oracle Customer Experience Summit @ OpenWorld* Oracle OpenWorld on Facebook * Oracle OpenWorld on Twitter* Oracle OpenWorld on LinkedIn* Oracle OpenWorld Blog

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• What’s Your Tax Strategy? Automate the Tax Transfer Pricing Process!

  - by tobyehatch

  Does your business operate in multiple countries? Well, whether you like it or not, many local and international tax authorities inspect your tax strategy.  Legal, effective tax planning is perceived as a “moral” issue. CEOs are being asked to testify on their process of tax transfer pricing between multinational legal entities.  Marc Seewald, Senior Director of Product Management for EPM Applications specializing in all tax subjects and Product Manager for Oracle Hyperion Tax Provisioning, and Bart Stoehr, Senior Director of Product Strategy for Oracle Hyperion Profitability and Cost Management joined me for a discussion/podcast on this interesting subject.  So what exactly is “tax transfer pricing”? Marc defined it this way. “Tax transfer pricing is a profit allocation methodology required to be used by multinational corporations. Specifically, the ultimate goal of the transfer pricing is to ensure that the global multinational pays their fair share of income tax in each of their local markets. Specifically, it prevents companies from unfairly moving profit from ‘high tax’ countries to ‘low tax’ countries.” According to Marc, in today’s global economy, profitability can be significantly impacted by goods and services exchanged between the related divisions within a single multinational company.  To ensure that these cost allocations are done fairly, there are rules that govern the process. These rules ensure that intercompany allocations fairly represent the actual nature of the businesses activity- as if two divisions were unrelated - and provide a clear audit trail of how the costs have been allocated to prove that allocations fall within reasonable ranges.  What are the repercussions of improper tax transfer pricing? How important is it? Tax transfer pricing allocations can materially impact the amount of overall corporate income taxes paid by a company worldwide, in some cases by hundreds of millions of dollars!  Since so much tax revenue is at stake, revenue agencies like the IRS, and international regulatory bodies like the Organization for Economic Cooperation and Development (OECD) are pushing to reform and clarify reporting for tax transfer pricing. Most recently the OECD announced an “Action Plan for Base Erosion and Profit Shifting”. As Marc explained, the times are changing and companies need to be responsive to this issue. “It feels like every other week there is another company being accused of avoiding taxes,” said Marc. Most recently, Caterpillar was accused of avoiding billions of dollars in taxes. In the last couple of years, Apple, GE, Ikea, and Starbucks, have all been accused of tax avoidance. It’s imperative that companies like these have a clear and auditable tax transfer process that enables them to justify tax transfer pricing allocations and avoid steep penalties and bad publicity. Transparency and efficiency are what is needed when it comes to the tax transfer pricing process. Bart explained that tax transfer pricing is driving a deeper inspection of profit recognition specifically focused on the tax element of profit.  However, allocations needed to support tax profitability are nearly identical in process to allocations taking place in other parts of the finance organization. For example, the methods and processes necessary to arrive at tax profitability by legal entity are no different than those used to arrive at fully loaded profitability for a product line. In fact, there is a great opportunity for alignment across these two different functions.So it seems that tax transfer pricing should be reflected in profitability in general. Bart agreed and told us more about some of the critical sub-processes of an overall tax transfer pricing process within the Oracle solution for tax transfer pricing.  “First, there is a ton of data preparation, enrichment and pre-allocation data analysis that is managed in the Oracle Hyperion solution. This serves as the “data staging” to the next, critical sub-processes.  From here, we leverage the Oracle EPM platform’s ability to re-use dimensions and legal entity driver data and financial data with Oracle Hyperion Profitability and Cost Management (HPCM).  Within HPCM, we manage the driver data, define the legal entity to legal entity allocation rules (like cost plus), and have the option to test out multiple, simultaneous tax transfer pricing what-if scenarios.  Once processed, a tax expert can evaluate the effectiveness of any one scenario result versus another via a variance analysis configured with HPCM’s pre-packaged reporting capability known as Oracle Hyperion SmartView for Office.”   Further, Bart explained that the ability to visibly demonstrate how a cost or revenue has been allocated is really helpful and auditable.  “HPCM’s Traceability Maps are that visual representation of all allocation flows that have been executed and is the tax transfer analyst’s best friend in maintaining clear documentation for tax transfer pricing audits. Simply click and drill as you inspect the chain of allocation definitions and results. Once final, the post-allocated tax data can be compared to the GL to create invoices and journal entries for posting to your GL system of choice.  Of course, there is a framework for overall governance of the journal entries, allocation percentages, and reporting to include necessary approvals.” Lastly, Marc explained that the key value in using the Oracle Hyperion solution for tax transfer pricing is that it keeps everything in alignment in one single place. Specifically, Oracle Hyperion effectively becomes the single book of record for the GAAP, management, and the tax set of books. There are many benefits to having one source of the truth. These include EFFICIENCY, CONTROLS and TRANSPARENCY.So, what’s your tax strategy? Why not automate the tax transfer pricing process!To listen to the entire podcast, click here.To learn more about Oracle Hyperion Profitability and Cost Management (HPCM), click here.

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• Oracle Enterprise Data Quality: Ever Integration-ready

  - by Mala Narasimharajan

  It is closing in on a year now since Oracle’s acquisition of Datanomic, and the addition of Oracle Enterprise Data Quality (EDQ) to the Oracle software family. The big move has caused some big shifts in emphasis and some very encouraging excitement from the field.  To give an illustration, combined with a shameless promotion of how EDQ can help to give quick insights into your data, I did a quick Phrase Profile of the subject field of emails to the Global EDQ mailing list since it was set up last September. The results revealed a very clear theme:   Integration, Integration, Integration! As well as the important Siebel and Oracle Data Integrator (ODI) integrations, we have been asked about integration with a huge variety of Oracle applications, including EBS, Peoplesoft, CRM on Demand, Fusion, DRM, Endeca, RightNow, and more - and we have not stood still! While it would not have been possible to develop specific pre-integrations with all of the above within a year, we have developed a package of feature-rich out-of-the-box web services and batch processes that can be plugged into any application or middleware technology with ease. And with Siebel, they work out of the box. Oracle Enterprise Data Quality version 9.0.4 includes the Customer Data Services (CDS) pack – a ready set of standard processes with standard interfaces, to provide integrated: Address verification and cleansing  Individual matching Organization matching The services can are suitable for either Batch or Real-Time processing, and are enabled for international data, with simple configuration options driving the set of locale-specific dictionaries that are used. For example, large dictionaries are provided to support international name transcription and variant matching, including highly specialized handling for Arabic, Japanese, Chinese and Korean data. In total across all locales, CDS includes well over a million dictionary entries.   Excerpt from EDQ’s CDS Individual Name Standardization Dictionary CDS has been developed to replace the OEM of Informatica Identity Resolution (IIR) for attached Data Quality on the Oracle price list, but does this in a way that creates a ‘best of both worlds’ situation for customers, who can harness not only the out-of-the-box functionality of pre-packaged matching and standardization services, but also the flexibility of OEDQ if they want to customize the interfaces or the process logic, without having to learn more than one product. From a competitive point of view, we believe this stands us in good stead against our key competitors, including Informatica, who have separate ‘Identity Resolution’ and general DQ products, and IBM, who provide limited out-of-the-box capabilities (with a steep learning curve) in both their QualityStage data quality and Initiate matching products. Here is a brief guide to the main services provided in the pack: Address Verification and Standardization EDQ’s CDS Address Cleaning Process The Address Verification and Standardization service uses EDQ Address Verification (an OEM of Loqate software) to verify and clean addresses in either real-time or batch. The Address Verification processor is wrapped in an EDQ process – this adds significant capabilities over calling the underlying Address Verification API directly, specifically: Country-specific thresholds to determine when to accept the verification result (and therefore to change the input address) based on the confidence level of the API Optimization of address verification by pre-standardizing data where required Formatting of output addresses into the input address fields normally used by applications Adding descriptions of the address verification and geocoding return codes The process can then be used to provide real-time and batch address cleansing in any application; such as a simple web page calling address cleaning and geocoding as part of a check on individual data.     Duplicate Prevention Unlike Informatica Identity Resolution (IIR), EDQ uses stateless services for duplicate prevention to avoid issues caused by complex replication and synchronization of large volume customer data. When a record is added or updated in an application, the EDQ Cluster Key Generation service is called, and returns a number of key values. These are used to select other records (‘candidates’) that may match in the application data (which has been pre-seeded with keys using the same service). The ‘driving record’ (the new or updated record) is then presented along with all selected candidates to the EDQ Matching Service, which decides which of the candidates are a good match with the driving record, and scores them according to the strength of match. In this model, complex multi-locale EDQ techniques can be used to generate the keys and ensure that the right balance between performance and matching effectiveness is maintained, while ensuring that the application retains control of data integrity and transactional commits. The process is explained below: EDQ Duplicate Prevention Architecture Note that where the integration is with a hub, there may be an additional call to the Cluster Key Generation service if the master record has changed due to merges with other records (and therefore needs to have new key values generated before commit). Batch Matching In order to allow customers to use different match rules in batch to real-time, separate matching templates are provided for batch matching. For example, some customers want to minimize intervention in key user flows (such as adding new customers) in front end applications, but to conduct a more exhaustive match on a regular basis in the back office. The batch matching jobs are also used when migrating data between systems, and in this case normally a more precise (and automated) type of matching is required, in order to minimize the review work performed by Data Stewards.  In batch matching, data is captured into EDQ using its standard interfaces, and records are standardized, clustered and matched in an EDQ job before matches are written out. As with all EDQ jobs, batch matching may be called from Oracle Data Integrator (ODI) if required. When working with Siebel CRM (or master data in Siebel UCM), Siebel’s Data Quality Manager is used to instigate batch jobs, and a shared staging database is used to write records for matching and to consume match results. The CDS batch matching processes automatically adjust to Siebel’s ‘Full Match’ (match all records against each other) and ‘Incremental Match’ (match a subset of records against all of their selected candidates) modes. The Future The Customer Data Services Pack is an important part of the Oracle strategy for EDQ, offering a clear path to making Data Quality Assurance an integral part of enterprise applications, and providing a strong value proposition for adopting EDQ. We are planning various additions and improvements, including: An out-of-the-box Data Quality Dashboard Even more comprehensive international data handling Address search (suggesting multiple results) Integrated address matching The EDQ Customer Data Services Pack is part of the Enterprise Data Quality Media Pack, available for download at http://www.oracle.com/technetwork/middleware/oedq/downloads/index.html.

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• Troubleshooting High-CPU Utilization for SQL Server

  - by Susantha Bathige

  The objective of this FAQ is to outline the basic steps in troubleshooting high CPU utilization on  a server hosting a SQL Server instance. The first and the most common step if you suspect high CPU utilization (or are alerted for it) is to login to the physical server and check the Windows Task Manager. The Performance tab will show the high utilization as shown below: Next, we need to determine which process is responsible for the high CPU consumption. The Processes tab of the Task Manager will show this information: Note that to see all processes you should select Show processes from all user. In this case, SQL Server (sqlserver.exe) is consuming 99% of the CPU (a normal benchmark for max CPU utilization is about 50-60%). Next we examine the scheduler data. Scheduler is a component of SQLOS which evenly distributes load amongst CPUs. The query below returns the important columns for CPU troubleshooting. Note – if your server is under severe stress and you are unable to login to SSMS, you can use another machine’s SSMS to login to the server through DAC – Dedicated Administrator Connection (see http://msdn.microsoft.com/en-us/library/ms189595.aspx for details on using DAC) SELECT scheduler_id ,cpu_id ,status ,runnable_tasks_count ,active_workers_count ,load_factor ,yield_count FROM sys.dm_os_schedulers WHERE scheduler_id See below for the BOL definitions for the above columns. scheduler_id – ID of the scheduler. All schedulers that are used to run regular queries have ID numbers less than 1048576. Those schedulers that have IDs greater than or equal to 1048576 are used internally by SQL Server, such as the dedicated administrator connection scheduler. cpu_id – ID of the CPU with which this scheduler is associated. status – Indicates the status of the scheduler. runnable_tasks_count – Number of workers, with tasks assigned to them that are waiting to be scheduled on the runnable queue. active_workers_count – Number of workers that are active. An active worker is never preemptive, must have an associated task, and is either running, runnable, or suspended. current_tasks_count - Number of current tasks that are associated with this scheduler. load_factor – Internal value that indicates the perceived load on this scheduler. yield_count – Internal value that is used to indicate progress on this scheduler.                                                                 Now to interpret the above data. There are four schedulers and each assigned to a different CPU. All the CPUs are ready to accept user queries as they all are ONLINE. There are 294 active tasks in the output as per the current_tasks_count column. This count indicates how many activities currently associated with the schedulers. When a  task is complete, this number is decremented. The 294 is quite a high figure and indicates all four schedulers are extremely busy. When a task is enqueued, the load_factor  value is incremented. This value is used to determine whether a new task should be put on this scheduler or another scheduler. The new task will be allocated to less loaded scheduler by SQLOS. The very high value of this column indicates all the schedulers have a high load. There are 268 runnable tasks which mean all these tasks are assigned a worker and waiting to be scheduled on the runnable queue.   The next step is  to identify which queries are demanding a lot of CPU time. The below query is useful for this purpose (note, in its current form,  it only shows the top 10 records). SELECT TOP 10 st.text  ,st.dbid  ,st.objectid  ,qs.total_worker_time  ,qs.last_worker_time  ,qp.query_plan FROM sys.dm_exec_query_stats qs CROSS APPLY sys.dm_exec_sql_text(qs.sql_handle) st CROSS APPLY sys.dm_exec_query_plan(qs.plan_handle) qp ORDER BY qs.total_worker_time DESC This query as total_worker_time as the measure of CPU load and is in descending order of the  total_worker_time to show the most expensive queries and their plans at the top:      Note the BOL definitions for the important columns: total_worker_time - Total amount of CPU time, in microseconds, that was consumed by executions of this plan since it was compiled. last_worker_time - CPU time, in microseconds, that was consumed the last time the plan was executed.   I re-ran the same query again after few seconds and was returned the below output. After few seconds the SP dbo.TestProc1 is shown in fourth place and once again the last_worker_time is the highest. This means the procedure TestProc1 consumes a CPU time continuously each time it executes.      In this case, the primary cause for high CPU utilization was a stored procedure. You can view the execution plan by clicking on query_plan column to investigate why this is causing a high CPU load. I have used SQL Server 2008 (SP1) to test all the queries used in this article.

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• Unique Business Value vs. Unique IT

  - by barry.perkins

  When the age of computing started, technology was new, exciting, full of potential and had a long way to grow. Vendor architectures were proprietary, and limited in function at first, growing in capability and complexity over time. There were few if any "standards", let alone "open standards" and the concepts of "open systems", and "open architectures" were far in the future. Companies employed intelligent, talented and creative people to implement the best possible solutions for their company. At first, those solutions were "unique" to each company. As time progressed, standards emerged, companies shared knowledge, business capability supplied by technology grew, and companies continued to expand their use of technology. Taking advantage of change required companies to struggle through periodic "revolutionary" change cycles, struggling through costly changes that were fraught with risk, resulted in solutions with an increasingly shorter half-life, and frequently required altering existing business processes and retraining employees and partner businesses. The pace of technological invention and implementation grew at an ever increasing rate, making the "revolutionary" approach based upon "proprietary" or "closed" architectures or technologies no longer viable. Concurrent with the advancement of technology, the rate of change in business increased, leading us to the incredibly fast paced, highly charged, and competitive global economy that we have today, where the most successful companies are companies that are good at implementing, leveraging and exploiting change. Fast forward to today, a world where dramatic changes in business and technology happen continually, a world where "evolutionary" change is crucial. Companies can no longer afford to build "unique IT", nor can they afford regular intervals of "revolutionary" change, with the associated costs and risks. Human ingenuity was once again up to the task, turning technology into a platform supporting business through evolutionary change, by employing "open": open standards; open systems; open architectures; and open solutions. Employing "open", enables companies to implement systems based upon technology, capability and standards that will evolve over time, providing a solid platform upon which a company can drive business needs, requirements, functions, and processes down into the technology, rather than exposing technology to the business, allowing companies to focus on providing "unique business value" rather than "unique IT". The big question! Does moving from "older" technology that no longer meets the needs of today's business, to new "open" technology require yet another "revolutionary change"? A "revolutionary" change with a short half-life, camouflaging reality with great marketing? The answer is "perhaps". With the endless options available to choose from, it is entirely possible to implement a solution that may work well today, but in 5 years time will become yet another albatross for the company to bear. Some solutions may look good today, solving a budget challenge by reducing cost, or solving a specific tactical challenge, but result in highly complex environments, that may be difficult to manage and maintain and limit the future potential of your business. Put differently, some solutions might push today's challenge into the future, resulting in a more complex and expensive solution. There is no such thing as a "1 size fits all" IT solution for business. If all companies implemented business solutions based upon technology that required, or forced the same business processes across all businesses in an industry, it would be extremely difficult to show competitive advantage through "unique business value". It would be equally difficult to "evolve" to meet or exceed business needs and keep up with today's rapid pace of change. How does one ensure that they do not jump from one trap directly into another? Or to put it positively, there are solutions available today that can address these challenges and issues. How does one ensure that the buying decision of today will serve the business well for years into the future? Intelligent & Informed decisions - "buying right" In a previous blog entry, we discussed the value of linking tactical to strategic The key is driving the focus to what is best for your business, handling today's tactical issues while also aligning with a roadmap/strategy that is tightly aligned with your strategic business objectives. When considering the plethora of possible options that provide various approaches to solving today's complex business problems, it is extremely important to ensure that vendors supplying those options, focus on what is best for your business, supplying sufficient information, providing adequate answers to questions, addressing challenges, issues, concerns and objections honestly and openly, and focus on supplying solutions that are tailored for, and deliver the most business value possible for your business. Here are a few questions to consider relative to the proposed options that should help ensure that today's solution doesn't become tomorrow's problem. Do the proposed solutions: Solve the problem(s) you are trying to address? Provide a solid foundation upon which to grow/enhance your business? Provide tactical gains that align with and enable your strategic business goals/objectives? Provide an infrastructure that can be leveraged with subsequent projects? Solve problems for the business overall, the lines of business, or just IT? Simplify your current environment Provide the basis for business: Efficiency Agility Clarity governance, risk, compliance real time business visibility and trend analysis Does your IT staff have the knowledge/experience to successfully manage the proposed systems once they are deployed in production? Done well, you will be presented with options tailored to your business, that enable you to drive the "unique business value" necessary to help your business stand out from others, creating a distinct competitive advantage, delivering what your customers need, when they need it, so you can attract new customers, new business, and grow top line revenue, all at a cost that provides a strong Return on Investment/Return on Assets. The net result is growth with managed cost providing significantly improved profit margin and shareholder value.

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• The Complementary Roles of PLM and PIM

  - by Ulf Köster

  Oracle Product Value Chain Solutions (aka Enterprise PLM Solutions) are a comprehensive set of product management solutions that work together to provide Oracle customers with a broad array of capabilities to manage all aspects of product life: innovation, design, launch, and supply chain / commercialization processes beyond the capabilities and boundaries of traditional engineering-focused Product Lifecycle Management applications. They support companies with an integrated managed view across the product value chain: From Lab to Launch, From Farm to Fork, From Concept to Product to Customer, From Product Innovation to Product Design and Product Commercialization. Product Lifecycle Management (PLM) represents a broad suite of software solutions to improve product-oriented business processes and data. PLM success stories prove that PLM helps companies improve time to market, increase product-related revenue, reduce product costs, reduce internal costs and improve product quality. As a maturing suite of enterprise solutions, PLM is still evolving to realize the promise it can provide across all facets of a business and all phases of the product lifecycle. The vision for PLM includes everything from gathering early requirements for a product through multiple stages of the product lifecycle from product design, through commercialization and eventual product retirement or replacement. In discrete or process industries, PLM is typically more focused on Product Definition as items with respect to the technical view of a material or part, including specifications, bills of material and manufacturing data. With Agile PLM, this is specifically related to capabilities addressing Product Collaboration, Governance and Compliance, Product Quality Management, Product Cost Management and Engineering Collaboration. PLM today is mainly addressing key requirements in the early product lifecycle, in engineering changes or in the “innovation cycle”, and primarily adds value related to product design, development, launch and engineering change process. In short, PLM is the master for Product Definition, wherever manufacturing takes place. Product Information Management (PIM) is a product suite that has evolved in parallel to PLM. Product Information Management (PIM) can extend the value of PLM implementations by providing complementary tools and capabilities. More relevant in the area of Product Commercialization, the vision for PIM is to manage product information throughout an enterprise and supply chain to improve product-related knowledge management, information sharing and synchronization from multiple data sources. PIM success stories have shown the ability to provide multiple benefits, with particular emphasis on reducing information complexity and information management costs. Product Information in PIM is typically treated as the commercial view of a material or part, including sales and marketing information and categorization. PIM collects information from multiple manufacturing sites and multiple suppliers into its repository, but also provides integration tools to push the information back out to the other systems, serving as an active central repository with the aim to provide a holistic view on any product sold by a company (hence the name “Product Hub”). In short, PIM is the master of commercial Product Information. So PIM is quickly becoming mandatory because of its value in optimizing multichannel selling processes and relationships with customers, as you can see from the following table: Viewpoint PLM Current State PIM Key Benefits PIM adds to PLM Product Lifecycle Primarily R&D Front end Innovation Cycle Change process Primarily commercial / transactional state of lifecycle Provides a seamless information flow from design and manufacturing through the ultimate selling and servicing of products Data Primarily focused on “item” vs. “product” data Product structures Specifications Technical information Repository for all product information. Reaches out to entire enterprise and its various silos of product information and descriptions Provides a “trusted source” of accurate product information to the internal organization and trading partners Data Lifecycle Repository for all design iterations Historical information Released, current information, with version management and time stamping Provides a single location to track and audit historical product information Communication PLM release finished product to ERP PLM is the master for Product Definition Captures information from disparate sources, including in-house data stores Recognizes the reality of today’s data “mess” across information silos Provides the ability to package product information to its audience in the desired, relevant format to meet their exacting business requirements Departmental R&D Manufacturing Quality Compliance Procurement Strategic Marketing Focus on Marketing and Sales Gathering information from other Departments, multiple sites, multiple suppliers A singular enterprise solution that leverages existing information silos and data stores Supply Chain Multi-site internal collaboration Supplier collaboration Customer collaboration Works with customers, exchanges / data pools, and trading partners to provide relevant product information packaged the way the customer desires Provides ability to provide trading partners and internal customers with information in a manner they desire, continuously Tools Data Management Collaboration Innovation Management Cleansing Synchronization Hub functions Consistent, clean and complete commercial product information The goals of both PLM and PIM, put simply, are to help companies make more profit from their products. PLM and PIM solutions can be easily added as they share some of the same goals, while coming from two different perspectives: the definition of the product and the commercialization of the product. Both can serve as a form of product “system of record”, but take different approaches to delivering value. Oracle Product Value Chain solutions offer rich new strategies for executives to collectively leverage Agile PLM, Product Data Hub, together with Enterprise Data Quality for Products, and other industry leading Oracle applications to achieve further incremental value, like Oracle Innovation Management. This is unique on the market today.

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• Whitepaper list for the application framework

  - by Rick Finley

  We're reposting the list of technical whitepapers for the Oracle ETPM framework (called OUAF, Oracle Utilities Application Framework).  These are are available from My Oracle Support at the Doc Id's mentioned below. Some have been updated in the last few months to reflect new advice and new features.  This is reposted from the OUAF blog:  http://blogs.oracle.com/theshortenspot/entry/whitepaper_list_as_at_november Doc Id Document Title Contents 559880.1 ConfigLab Design Guidelines This whitepaper outlines how to design and implement a data management solution using the ConfigLab facility. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management           560367.1 Technical Best Practices for Oracle Utilities Application Framework Based Products Whitepaper summarizing common technical best practices used by partners, implementation teams and customers. 560382.1 Performance Troubleshooting Guideline Series A set of whitepapers on tracking performance at each tier in the framework. The individual whitepapers are as follows: Concepts - General Concepts and Performance Troublehooting processes Client Troubleshooting - General troubleshooting of the browser client with common issues and resolutions. Network Troubleshooting - General troubleshooting of the network with common issues and resolutions. Web Application Server Troubleshooting - General troubleshooting of the Web Application Server with common issues and resolutions. Server Troubleshooting - General troubleshooting of the Operating system with common issues and resolutions. Database Troubleshooting - General troubleshooting of the database with common issues and resolutions. Batch Troubleshooting - General troubleshooting of the background processing component of the product with common issues and resolutions. 560401.1 Software Configuration Management Series  A set of whitepapers on how to manage customization (code and data) using the tools provided with the framework. The individual whitepapers are as follows: Concepts - General concepts and introduction. Environment Management - Principles and techniques for creating and managing environments. Version Management - Integration of Version control and version management of configuration items. Release Management - Packaging configuration items into a release. Distribution - Distribution and installation of releases across environments Change Management - Generic change management processes for product implementations. Status Accounting - Status reporting techniques using product facilities. Defect Management - Generic defect management processes for product implementations. Implementing Single Fixes - Discussion on the single fix architecture and how to use it in an implementation. Implementing Service Packs - Discussion on the service packs and how to use them in an implementation. Implementing Upgrades - Discussion on the the upgrade process and common techniques for minimizing the impact of upgrades. 773473.1 Oracle Utilities Application Framework Security Overview A whitepaper summarizing the security facilities in the framework. Now includes references to other Oracle security products supported. 774783.1 LDAP Integration for Oracle Utilities Application Framework based products Updated! A generic whitepaper summarizing how to integrate an external LDAP based security repository with the framework. 789060.1 Oracle Utilities Application Framework Integration Overview A whitepaper summarizing all the various common integration techniques used with the product (with case studies). 799912.1 Single Sign On Integration for Oracle Utilities Application Framework based products A whitepaper outlining a generic process for integrating an SSO product with the framework. 807068.1 Oracle Utilities Application Framework Architecture Guidelines This whitepaper outlines the different variations of architecture that can be considered. Each variation will include advice on configuration and other considerations. 836362.1 Batch Best Practices for Oracle Utilities Application Framework based products This whitepaper outlines the common and best practices implemented by sites all over the world. 856854.1 Technical Best Practices V1 Addendum Addendum to Technical Best Practices for Oracle Utilities Customer Care And Billing V1.x only. 942074.1 XAI Best Practices This whitepaper outlines the common integration tasks and best practices for the Web Services Integration provided by the Oracle Utilities Application Framework. 970785.1 Oracle Identity Manager Integration Overview This whitepaper outlines the principals of the prebuilt intergration between Oracle Utilities Application Framework Based Products and Oracle Identity Manager used to provision user and user group security information. For Fw4.x customers use whitepaper 1375600.1 instead. 1068958.1 Production Environment Configuration Guidelines A whitepaper outlining common production level settings for the products based upon benchmarks and customer feedback. 1177265.1 What's New In Oracle Utilities Application Framework V4? Whitepaper outlining the major changes to the framework since Oracle Utilities Application Framework V2.2. 1290700.1 Database Vault Integration Whitepaper outlining the Database Vault Integration solution provided with Oracle Utilities Application Framework V4.1.0 and above. 1299732.1 BI Publisher Guidelines for Oracle Utilities Application Framework Whitepaper outlining the interface between BI Publisher and the Oracle Utilities Application Framework 1308161.1 Oracle SOA Suite Integration with Oracle Utilities Application Framework based products This whitepaper outlines common design patterns and guidelines for using Oracle SOA Suite with Oracle Utilities Application Framework based products. 1308165.1 MPL Best Practices Oracle Utilities Application Framework This is a guidelines whitepaper for products shipping with the Multi-Purpose Listener. This whitepaper currently only applies to the following products: Oracle Utilities Customer Care And Billing Oracle Enterprise Taxation Management Oracle Enterprise Taxation and Policy Management 1308181.1 Oracle WebLogic JMS Integration with the Oracle Utilities Application Framework This whitepaper covers the native integration between Oracle WebLogic JMS with Oracle Utilities Application Framework using the new Message Driven Bean functionality and real time JMS adapters. 1334558.1 Oracle WebLogic Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using Oracle WebLogic for Oracle Utilities Application Framework based products. 1359369.1 IBM WebSphere Clustering for Oracle Utilities Application Framework New! This whitepaper covers process for implementing clustering using IBM WebSphere for Oracle Utilities Application Framework based products 1375600.1 Oracle Identity Management Suite Integration with the Oracle Utilities Application Framework New! This whitepaper covers the integration between Oracle Utilities Application Framework and Oracle Identity Management Suite components such as Oracle Identity Manager, Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Internet Directory and Oracle Virtual Directory. 1375615.1 Advanced Security for the Oracle Utilities Application Framework New! This whitepaper covers common security requirements and how to meet those requirements using Oracle Utilities Application Framework native security facilities, security provided with the J2EE Web Application and/or facilities available in Oracle Identity Management Suite.

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• top Tweets SOA Partner Community – May 2012

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity SOA Community BPMN2.0 Oracle notations poster from eaiesb http://wp.me/p10C8u-pu Torsten WinterbergLook out for new Oracle #BPM edition coming up soon: The Oracle BPM Standard edtion! Great news for easy entry, small licence fees. Yes! Danilo Schmiedel Had a great chat with customer yesterday about #OracleBPM. Next step will be a 5day event combining modeling and implementation @soacommunity Frank Nimphius Still reading "Oracle Business Process Management Suite 11g Handbook". Excellent resource for a non-SOA but ADF guy like me ;-) Oracle New webcast: Maximize #Oracle #WebLogic Server ROI with Oracle #Enterprise #Manager 12c on May 2 at 10 am PT. Register http://bit.ly/JFUrR9 OTNArchBeat@OTNArchBeat BPM in Financial Services Industry | Sanjeev Sharma http://bit.ly/HCCxui JDeveloper & ADF BPEL 11.1.1.6 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations http://dlvr.it/1V9SxR Oracle UPK & Tutor Collaborate Attendees: Visit the UPK demo pod, SIGS, and sessions: If you are attending Collaborate 2012 - Sun. http://bit.ly/J39z65 Heidi Buelow see #fmw track RT @demed: Are you going to #KSCOPE12 in San Antonio, June 24-28? http://kscope12.com/component/ seminar/seminarslist?topicsid=6 Use promo code Fusion for discount! Sabine Leitner #SIG #Middleware 15.05. Frankfurt #Oracle #DOAG Planung & Aufbau WebLogic Server #WLS http://bit.ly/HKsCWV @OracleWebLogic @soacommunity SOA Community MDS explorer by Red Samurai http://wp.me/p10C8u-pp Biemond &reg; Retrieve or set a HTTP header from Oracle BPEL: With Oracle SOA Suite 11g patch 12928372 you can finally retrie http://bit.ly/JejTHC Lucas Jellema Call for papers for UKOUG 2012 has opened: http://techandebs.ukoug.org /default.asp?p=9306 (deadline 1st of June) OTNArchBeat BPM API usage: List all BPM Processes for a user | Kavitha Srinivasan http://bit.ly/IJKVfj demed SOA, Cloud + Service Tech symposium (London, Sep 24-25) call for paper is open http://www.servicetechsymposium. com /call2012.php @techsymp #oraclesoa OracleBlogs Lessons learned configuring OER 11g Workflows http://ow.ly/1iMsKh OTNArchBeat Scripting WebLogic Admin Server Startup | Antony Reynolds http://bit.ly/IH5ciU orclateamsoa A-Team Blog #ateam: BPM API usage: List all BPM Processes for a user http://ow.ly/1iJADp Lucas Jellema Just blogged about our Live FMW Application Development show during OBUG 2012, next Tuesday 24th April in Maastricht: OracleBlogs OEG integration with OSB/OWSM - 11g http://ow.ly/1iKx7G SOA Community SOA Community Newsletter April 2012 http://wp.me/p10C8u-pl Frank DorstRT @whitehorsesnl: Whiteblog: BPM Process Spaces in Oracle Webcenter (Patch Set 5(http://bit.ly/Hxzh29) #soacommunity #bpm #oracle) David Shaffer The Advanced SOA suite training class next week in Redwood City is full! Learned a lot about accepting credit card payments. OTNArchBeat Running Built-In Test Simulator with SOA Suite Healthcare 11g in PS4 and PS5 | Shub Lahiri http://bit.ly/IgI8GN SOA Community Oracle Fusion Middleware Innovation Awards 2012, Call for Nominations #ofmaward #soa #bpm #soacommunity OTNArchBeat Updated SOA Documents now available in ITSO Reference Library http://bit.ly/I3Y6Sg Oracle Middleware Data Integrator & SOA - why 2 products better than one for integration? Webcast: Apr 24 10 AM PT http://bit.ly/IzmtKR Andrejus Baranovskis Red Samurai MDS Cleaner V2.0 http://fb.me/FxLVz82w SOA Community “@rluttikhuizen: Chapter 4 of SOA Made Simple book "Classification of Services" ready for collegial review” can #soacommunity get a preview? Xavier Verhaeghe #Gartner figures are out: #Oracle top in App Server market share (43.1%) and Relational #Database, too (48.8%) in 2011 Sabine Leitner WLS12c, Exa*, IDM, EM12c, DB @ Private, Public, Hybrid #Cloud Event 26.04. FFM #Oracle http://bit.ly/zcRuxi @OracleCloudZone @soacommunity Michel Schildmeijer@wlscommunity @MiddlewareMagic @OTNArchBeat @Oracle_Fusion Oracle WebLogic / SOA Suite 11g HACMP Cluster take-over http://lnkd.in/G78qMd Oracle Middleware Hear how ODI and SOA's unified approach are key to untangling your business. April 24 10AM PT http://bit.ly/IdcsUz #Oracle OTNArchBeat Using SAP Adapter with OSB 11g (PS3) | Shub Lahiri http://bit.ly/IswR9K SOA Community Integrating with Oracle Fusion Applications: Discovering Integration Artifacts https://blogs.oracle.com/governance /entry/integrating_with_oracle_fusion_ applications #soacommunity #oer #governance OracleBlogs Tuning B2B Server Engine Threads in SOA Suite 11g http://ow.ly/1iH5bx OracleBlogs Top Tweets SOA Partner Community April 2012 http://ow.ly/1iVHfA SOA Community Oracle SOA Suite 11g Database Growth Management http://wp.me/p10C8u-pi Sabine Leitner WLS12c,Exa*,IDM,EM12c, DB @ Private, Public, Hybrid #Cloud Event 24.04. München #Oracle http://bit.ly/zcRuxi @OracleCloudZone @soacommunity SOA Community Testing Business Rules by Mark Nelson http://redstack.wordpress.com/2012/ 04/18/testing-business-rules/ #soacommunity #soa #rules #oracle SOA CommunityTop Tweets SOA Partner Community - April 2012 http://wp.me/p10C8u-pn OTNArchBeat Webcast: Untangle Your Business with Oracle Unified SOA and Data Integration - April 24 http://bit.ly/IQexqT OTNArchBeat"Do more with SOA Integration: Best of Packt" contributors include @gschmutz, @llaszews, many others http://amzn.to/HVWwYt ServiceTechSymposium Symposium agenda page coming together - page launched today with keynotes, sessions to be added shortly. http://www.servicetechsymposium.com /agenda2012.php SOA Community Shipping Specialization plaques - congratulation #Fujitsu - request yours https://soacommunity.wordpress. com/2011/02/23/who-are-the-soa-experts-specialization-recognized-by-customers/ #soacommunity #OPN http://pic.twitter.com/YMRm2ion ServiceTechSymposium call for Presentations Submission Deadline Moved Up to May 21, 2012. Send your presentations submissions ASAP! ServiceTechSymposium Symposium Keynote by Vicente Navarro, European Space Agency, added to agenda: "SOA & Service-Orientation at the European Space Agency" SOA Community Running a large #soa project? Make sure you read - Oracle SOA Suite 11g Database Growth Management #soacommunity #opn SOA Community List all BPM Processes for a user by Yogesh l #bpm #oracle #soacommunity  For regular information on Oracle SOA Suite become a member in the SOA Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Technorati Tags: soacommunity, twitter,Oracle,SOA Community,Jürgen Kress,OPN,SOA,BPM

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• Messaging Systems – Handshaking, Reconciliation and Tracking for Data Transparency

  - by Ahsan Alam

  As many corporations build business partnerships with other organizations, the need to share information becomes necessary. Large amount of data sharing using snail mail, email and/or fax are quickly becoming a thing of the past. More and more organizations are relying heavily on Ftp and/or Web Service to exchange data. Corporations apply wide range of technologies and techniques based on available resources and data transfer needs. Sometimes, it involves simple home-grown applications. Other times, large investments are made on products like BizTalk, TIBCO etc. Complexity of information management also varies significantly from one organizations to another. Some may deal with handful of simple steps to process and manage shared data; whereas others may rely on fairly complex processes with heavy interaction with internal and external systems in order to serve the business needs. It is not surprising that many of these systems end up becoming black boxes over a period of time. Consequently, people and business start to rely more and more on developers and support personnel just to extract simple information adding to the loss of productivity. One of the most important factor in any business is transparency to data irrespective of technology preferences and the complexity of business processes. Not knowing the state of data could become very costly to the business. Being involved in messaging systems for some time now, I have heard the same type of questions over and over again. Did we transmit messages successfully? Did we get responses back? What is the expected turn-around-time? Did the system experience any errors? When one company transmits data to one or more company, it may invoke a set of processes that could complete in matter of seconds, or it could days. As data travels from one organizations to another, the uncertainty grows, and the longer it takes to track uncertain state of the data the costlier it gets for the business, So, in every business scenario, it's extremely important to be aware of the state of the data.   Architects of messaging systems can take several steps to aid with data transparency. Some forms of data handshaking and reconciliation mechanism as well as extensive data tracking can be incorporated into the system to provide clear visibility to the data. What do I mean by handshaking and reconciliation? Some might consider these to be a single concept; however, I like to consider them in two unique categories. Handshaking serves as message receipts or acknowledgment. When one transmits messages to another, the receiver must acknowledge each message by sending immediate responses for each transaction. Whenever we use Web Services, handshaking is often achieved utilizing request/reply pattern. Similarly, if Ftp is used, a receiver can acknowledge by dropping messages for the sender as soon as the files are picked up. These forms of handshaking or acknowledgment informs the message sender and receiver that a successful transaction has occurred. I have mentioned earlier that it could take anywhere from a few seconds to a number of days before shared data is completely processed. In addition, whenever a batched transaction is used, processing time for each data element inside the batch could also vary significantly. So, in order to successfully manage data processing, reconciliation becomes extremely important; otherwise it may result into data loss or in some cases hefty penalty. Reconciliation can be done in many ways. Partner organizations can share and compare ad hoc reports to achieve reconciliation. On the other hand, partners can agree on some type of systematic reconciliation messages. Systems within responsible parties can trigger messages to partners as soon as the data process completes.   Next step in the data transparency is extensive data tracking. Some products such as BizTalk and TIBCO provide built-in functionality for data tracking; however, built-in functionality may not always be adequate. Sometimes additional tracking system (or databases) needs to be built in order monitor all types of data flow including, message transactions, handshaking, reconciliation, system errors and many more. If these types of data are captured, then these can be presented to business users in any forms or fashion. When business users are empowered with such information, then the reliance on developers and support teams decreases dramatically.   In today's collaborative world of information sharing, data transparency is key to the success of every business. The state of business data will constantly change. However, when people have easier access to various states of data, it allows them to make better and quicker decisions. Therefore, I feel that data handshaking, reconciliation and tracking is very important aspect of messaging systems.

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• BPM Suite 11gR1 Released

  - by Manoj Das

  This morning (April 27th, 2010), Oracle BPM Suite 11gR1 became available for download from OTN and eDelivery. If you have been following our plans in this area, you know that this is the release unifying BEA ALBPM product, which became Oracle BPM10gR3, with the Oracle stack. Some of the highlights of this release are: BPMN 2.0 modeling and simulation Web based Process Composer for BPMN and Rules authoring Zero-code environment with full access to Oracle SOA Suite’s rich set of application and other adapters Process Spaces – Out-of-box integration with Web Center Suite Process Analytics – Native process cubes as well as integration with Oracle BAM You can learn more about this release from the documentation. Notes about downloading and installing Please note that Oracle BPM Suite 11gR1 is delivered and installed as part of SOA 11.1.1.3.0, which is a sparse release (only incremental patch). To install: Download and install SOA 11.1.1.2.0, which is a full release (you can find the bits at the above location) Download and install SOA 11.1.1.3.0 During configure step (using the Fusion Middleware configuration wizard), use the Oracle Business Process Management template supplied with the SOA Suite11g (11.1.1.3.0) If you plan to use Process Spaces, also install Web Center 11.1.1.3.0, which also is delivered as a sparse release and needs to be installed on top of Web Center 11.1.1.2.0 Some early feedback We have been receiving very encouraging feedback on this release. Some quotes from partners are included below: “I just attended a preview workshop on BPM Studio, Oracle's BPMN 2.0 tool, held by Clemens Utschig Utschig from Oracle HQ. The usability and ease to get started are impressive. In the business view analysts can intuitively start modeling, then developers refine in their own, more technical view. The BPM Studio sets itself apart from pure play BPMN 2.0 tools by being seamlessly integrated inside a holistic SOA / BPM toolset: BPMN models are placed in SCA-Composites in SOA Suite 11g. This allows to abstract away the complexities of SOA integration aspects from business process aspects. For UIs in BPMN tasks, you have the richness of ADF 11g based Frontends. With BPM Studio we architects have a new modeling and development IDE that gives us interesting design challenges to grasp and elaborate, since many things BPMN 2.0 are different from good ol' BPEL. For example, for simple transformations, you don't use BPEL "assign" any more, but add the transformation directly to the service call. There is much less XPath involved. And, there is no translation from model to BPEL code anymore, so the awkward process model to BPEL roundtrip, which never really worked as well as it looked on marketing slides, is obsolete: With BPMN 2.0 "the model is the code". Now, these are great times to start the journey into BPM! Some tips: Start Projects smoothly, with initial processes being not overly complex and not using the more esoteric areas of BPMN, to manage the learning path and to stay successful with each iteration. Verify non functional requirements by conducting performance and load tests early. As mentioned above, separate all technical integration logic into SOA Suite or Oracle Service Bus. And - share your experience!” Hajo Normann, SOA Architect - Oracle ACE Director - Co-Leader DOAG SIG SOA   "Reuse of components across the Oracle 11G Fusion Middleware stack, like for instance a Database Adapter, is essential. It improves stability and predictability of the solution. BPM just is one of the components plugging into the stack and reuses all other components." Mr. Leon Smiers, Oracle Solution Architect, Capgemini   “I had the opportunity to follow a hands-on workshop held by Clemens for Oracle partners and I was really impressed of the overall offering of BPM11g. BPM11g allows the execution of BPMN 2.0 processes, without having to transform/translate them first to BPEL in order to be executable. The fact that BPMN uses the same underlying service infrastructure of SOA Suite 11g has a lot of benefits for us already familiar with SOA Suite 11g. BPMN is just another SCA component within a SCA composite and can (re)use all the existing components like Rules, Human Workflow, Adapters and Mediator. I also like the fact that BPMN runs on the same service engine as BPEL. By that all known best practices for making a BPEL  process reliable are valid for BPMN processes as well. Last but not least, BPMN is integrated into the superior end-to-end tracing of SOA Suite 11g. With BPM11g, Oracle offers a very competitive product which will have a big effect on the IT market. Clemens and Jürgen: Thanks for the great workshop! I’m really looking forward to my first project using Oracle BPM11g!” Guido Schmutz, Technology Manager / Oracle ACE Director for Fusion Middleware and SOA, Company:  Trivadis Some earlier feedback were summarized in this post.

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• Oracle Fusion Middleware Innovation Award Winners 2012: ADF & Fusion Development

  - by Dana Singleterry

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Fusion Middleware Innovation Awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The awards were presented during Oracle OpenWorld 2012 and following winners are for the category of ADF & Fusion Development. Micros – an OPN Platinum partner – has been working closely with Oracle product management teams in applying industry best practices in the development of their solutions. Their current application suite for the hospitality industry was built on Oracle Forms and the Oracle database running on MS Windows. The next generation of this suite is being developed and released in modules that are now based on Oracle FMW (including ADF) 11g technologies and Oracle Database 11g all running on Oracle Linux. The primary driver was that of modernization and hence the reason Oracle ADF was selected to provide a rich UI for business processes that could be served up through traditional methods or through mobile devices globally. SOA Suite & ADF allowed for loosely-coupled services that could evolve with the needs of the business. Micros's application innovations includes the use of business application portlets that have been published from ADF Faces Task Flows generated using WebCenter portlet libraries  & Oracle Metadata Services (MDS) with multi-layered customizations using Oracle WebCenter Composer. PCS (Marfin Egnatia Bank of Greece) – PCS Wealth Management is a WM Software Solution, which captures and automates the WM business processes allowing Service Providers to allocate enough time and effort into Customer Service and Investment Strategies, under Advisory or Execution-Only Services. The Product is built upon the latest Web Technologies and ensures Best Practices covering all functional expectations, meeting local regulatory requirements and discovering successful opportunities for the WM Customers' Portfolios. The new unified Wealth Management system offers an unparalleled User Interface taking full advantage of the user friendly ADF Faces Components to a great extent, all serving Private Banking purposes. The application offers a true Account Officer Cockpit with shallow navigation, one-click access to informed decisions and a perfect customer service. ADF Grids and Pivots, the Data Visualization Components, as well as the Calendar and Map Components are cleverly used to help the user eliminate the usage of Excel, Outlook and other systems. PCS's application is unique in the way it leverages the ADF Faces data visualization components to create a truly attractive and insightful dashboard for their application. PCS Wealth Management Demo Qualcomm – Qualcomm, a $17B per year company, designs and sells semiconductor products for wireless telecommunications, mobile and computing markets. In addition, Qualcomm companies provide various hardware and software products to facilitate the design, development and deployment of phones and the applications that run on them. Qualcomm’s challenge has been to not only develop and deploy new business system functions to keep pace with customer demand, but also to provide a customer collaboration capability that is sufficiently robust, easy to use, and flexible to meet emerging and future needs. Qualcomm has taken successful steps in building and deploying the customer engagement platform Ieveraging various Oracle technologies including Fusion Middleware (ADF, SOA, OBIEE) and their proven ERP foundation of EBS and 11g databases. The new platform delivers a more unified and “seamless” business solution with a consistent, modern “look and feel” all based on standard business processes which facilitate efficient collaboration with Qualcomm and its customers. The look and feel leverages ADF in innovative ways and includes hover over navigation, custom pagination components, and skinning. Qualcomm has exposed a services layer that provides significant functionality including order-to-ship, quote-to-order, customer on-boarding and contract validation. Qualcomm's creative designs leverage Oracle's SOA Suite to integrate with Oracle EBS and desperate applications to provide a rich user interface through the use use of Oracle ADF Faces Rich Client Components providing a self-service solution to their customers.

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• How does one find out which application is associated with an indicator icon?

  - by Amos Annoy

  It is trivial to do this in Ubuntu 10.04. The question is specific to Ubuntu 12.04. some pertinent references (src: answer to What is the difference between indicators and a system tray?: Here is the documentation for indicators: Application indicators | Ubuntu App Developer libindicate Reference Manual libappindicator Reference Manual also DesktopExperienceTeam/ApplicationIndicators - Ubuntu Wiki ref: How can the application that makes an indicator icon be identified? bookmark: How does one find out which application is associated with an indicator icon in Ubuntu 12.04? is a serious question for reasons & problems outlined below and for which a significant investment has been made and is necessary for remedial purposes. reviewing refs. to find an orchestrated resolution ... (an indicator ap. indicator maybe needed) This has nothing to do (does it?) with right click. How can an indicator's icon in Ubuntu 12.04 be matched with the program responsible for it's manifestation on the top panel? A list of running applications can include all processes using System Monitor. How is the correct matching process found for an indicator? How are the sub-indicator applications identified? These are the aps associated with the components of an indicators drop-down menu. (This was to be a separate question and quite naturally follows up the progression. It is included here as it is obvious there is no provisioning to track down offending either sub or indicator aps. easily.) (The examination of SM points out a rather poignant factor in the faster battery depletion and shortened run time - the ambient quiescent CPU rate in 12.04 is now well over 20% when previously, in 10.04, it was well under 10%, between 5% and 7%! - the huge inordinate cpu overhead originates from Xorg and compiz - after booting the system, only SM is run and All Processes are selected, sorting on %CPU - switching between Resources and Processes profiles the execution overhead problem - running another ap like gedit "Text Editor" briefly gives it CPU priority - going back to S&M several aps. are at the top of the list in order: gnome-system-monitor as expected, then: Xorg, compiz, unity-panel-service, hud-service, with dbus-daemon and kworker/x:y's mixed in with some expected daemons and background tasks like nm-applet - not only do Xorg and compiz require excessive CPU time but their entourage has to come along too! further exacerbating the problem - our compute bound tasks no longer work effectively in the field - reduced battery life, reduced CPU time for custom ap.s etc. - and all this precipitated from an examination of what is going on with the battery ap. indicator - this was and is not a flippant, rhetorical or idle musing but has consequences for the credible deployment of 12.04 to reduce the negative impact of its overhead in a production environment) (I have a problem with the battery indicator - it sometimes has % and other times hh:mm - it is necessary to know the ap. & v. to get more info on controlling same. ditto: There are issues with other indicator aps.: NM vs. iwlist/iwconfig conflict, BT ap. vs RF switch, Battery ap. w/ no suspend/sleep for poor battery runtime, ... the list goes on) Details from: How can I find Application Indicator ID's? suggests looking at: file:///usr/share/indicator-application/ordering-override.keyfile [Ordering Index Overrides] nm-applet=1 gnome-power-manager=2 ibus=3 gst-keyboard-xkb=4 gsd-keyboard-xkb=5 which solves the battery ap. identification, and presumably nm is NetworkManager for the rf icon, but the envelope, blue tooth and speaker indicator aps. are still a mystery. (Also, the ordering is not correlated.) Mind you, it was simple in the past to simply right click to get the About option to find the ap. & v. info. browsing around and about: file:///usr/share/indicator-application/ordering-override.keyfile examined: file:///usr/share/indicators file:///usr/share/indicators/messages/applications/ ... perhaps?/presumably? the information sought may be buried in file:///usr/share/indicators A reference in the comments was given to: What is the difference between indicators and a system tray? quoting from that source ... Unfortunately desktop indicators are not well documented yet: I couldn't find any specification doc ... Well ... the actual document https://wiki.ubuntu.com/DesktopExperienceTeam/ApplicationIndicators#Summary does not help much but it's existential information provides considerable insight ...

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Right-Time Retail Part 2

  - by David Dorf

  This is part two of the three-part series. Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Right-Time Integration Of course these real-time enabling technologies are only as good as the systems that utilize them, and it only takes one bottleneck to slow everyone else down. What good is an immediate stock-out notification if the supply chain can’t react until tomorrow? Since being formed in 2006, Oracle Retail has been not only adding more integrations between systems, but also modernizing integrations for appropriate speed. Notice I tossed in the word “appropriate.” Not everything needs to be real-time – again, we’re talking about Right-Time Retail. The speed of data capture, analysis, and execution must be synchronized or you’re wasting effort. Unfortunately, there isn’t an enterprise-wide dial that you can crank-up for your estate. You’ll need to improve things piecemeal, with people and processes as limiting factors while choosing the appropriate types of integrations. There are three integration styles we see in the retail industry. First is batch. I know, the word “batch” just sounds slow, but this pattern is less about velocity and more about volume. When there are large amounts of data to be moved, you’ll want to use batch processes. Our technology of choice here is Oracle Data Integrator (ODI), which provides a fast version of Extract-Transform-Load (ETL). Instead of the three-step process, the load and transform steps are combined to save time. ODI is a key technology for moving data into Retail Analytics where we can apply science. Performing analytics on each sale as it occurs doesn’t make any sense, so we batch up a statistically significant amount and submit all at once. The second style is fire-and-forget. For some types of data, we want the data to arrive ASAP but immediacy is not necessary. Speed is less important than guaranteed delivery, so we use message-oriented middleware available in both Weblogic and the Oracle database. For example, Point-of-Service transactions are queued for delivery to Central Office at corporate. If the network is offline, those transactions remain in the queue and will be delivered when the network returns. Transactions cannot be lost and they must be delivered in order. (Ever tried processing a return before the sale?) To enhance the standard queues, we offer the Retail Integration Bus (RIB) to help the management and monitoring of fire-and-forget messaging in the enterprise. The third style is request-response and is most commonly implemented as Web services. This is a synchronous message where the sender waits for a response. In this situation, the volume of data is small, guaranteed delivery is not necessary, but speed is very important. Examples include the website checking inventory, a price lookup, or processing a credit card authorization. The Oracle Service Bus (OSB) typically handles the routing of such messages, and we’ve enhanced its abilities with the Retail Service Backbone (RSB). To better understand these integration patterns and where they apply within the retail enterprise, we’re providing the Retail Reference Library (RRL) at no charge to Oracle Retail customers. The library is composed of a large number of industry business processes, including those necessary to support Commerce Anywhere, as well as detailed architectural diagrams. These diagrams allow implementers to understand the systems involved in integrations and the specific data payloads. Furthermore, with our upcoming release we’ll be providing a new tool called the Retail Integration Console (RIC) that allows IT to monitor and manage integrations from a single point. Using RIC, retailers can quickly discern where integration activity is occurring, volume statistics, average response times, and errors. The dashboards provide the ability to dive down into the architecture documentation to gather information all the way down to the specific payload. Retailers that want real-time integrations will also need real-time monitoring of those integrations to ensure service-level agreements are maintained. Part 3 looks at marketing.

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• State of the (Commerce) Union: What the healthcare.gov hiccups teach us about the commerce customer experience

  - by Katrina Gosek

  Guest Post by Brenna Johnson, Oracle Commerce Product A lot has been said about the healthcare.gov debacle in the last week. Regardless of your feelings about the Affordable Care Act, there’s a hidden issue in this story that most of the American people don’t understand: delivering a great commerce customer experience (CX) is hard. It shouldn’t be, but it is. The reality of the government’s issues getting the healthcare site up and running smooth is something we in the online commerce community know too well.  If there’s one thing the botched launch of the site has taught us, it’s that regardless of the size of your budget or the power of an executive with a high-profile project, some of the biggest initiatives with the most attention (and the most at stake) don’t go as planned. It may even give you a moment of solace – we have the same issues! But why?  Organizations engage too many separate vendors with different technologies, running sections or pieces of a site to get live. When things go wrong, it takes time to identify the problem – and who or what is at the center of it. Unfortunately, this is a brittle way of setting up a site, making it susceptible to breaks, bugs, and scaling issues. But, it’s the reality of running a site with legacy technology constraints in today’s demanding, customer-centric market. This approach also means there’s also a lot of cooks in lots of different kitchens. You’ve got development and IT, the business and the marketing team, an external Systems Integrator to bring it all together, a digital agency or consultant, QA, product experts, 3rd party suppliers, and the list goes on. To complicate things, different business units are held responsible for different pieces of the site and managing different technologies. And again – due to legacy organizational structure and processes, this is all accepted as the normal State of the Union. Digital commerce has been commonplace for 15 years. Yet, getting a site live, maintained and performing requires orchestrating a cast of thousands (or at least, dozens), big dollars, and some finger-crossing. But it shouldn’t. The great thing about the advent of mobile commerce and the continued maturity of online commerce is that it’s forced organizations to think from the outside, in. Consumers – whether they’re shopping for shoes or a new healthcare plan – don’t care about what technology issues or processes you have behind the scenes. They just want it to work.  They want their experience to be easy, fast, and tailored to them and their needs – whatever they are. This doesn’t sound like a tall order to the American consumer – especially since they interact with sites that do work smoothly.  But the reality is that it takes scores of people, teams, check-ins, late nights, testing, and some good luck to get sites to run, and even more so at Black Friday (or October 1st) traffic levels.  The last thing on a customer’s mind is making excuses for why they can’t buy a product – just get it to work. So what is the government doing? My guess is working day and night to get the site performing  - and having to throw big money at the problem. In the meantime they’re sending frustrated online users to the call center, or even a location where a trained “navigator” can help them in-person to complete their selection. Sounds a lot like multichannel commerce (where broken communication between siloed touchpoints will only frustrate the consumer more). One thing we’ve learned is that consumers spend their time and money with brands they know and trust. When sites are easy to use and adapt to their needs, they tend to spend more, come back, and even become long-time loyalists. Achieving this may require moving internal mountains, but there’s too much at stake to ignore the sea change in how organizations are thinking about their customer. If the thought of re-thinking your internal teams, technologies, and processes sounds like a headache, think about the pain associated with losing valuable customers – and dollars. Regardless if you’re in B2B or B2C, it’s guaranteed that your competitors are making CX a priority. Those early to the game who have made CX a priority have already begun to outpace their competition. So as you’re planning for 2014, look to the news this week. Make sure the customer experience is a focus at your organization. Expectations are at record highs. Map your customer’s journey, and think from the outside, in. How easy is it for your customers to do business with you? If they interact with many touchpoints across your organization, are the call center, website, mobile environment, or brick and mortar location in sync? Do you have the technology in place to achieve this? It’s time to give the people what they want!

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• Book &ldquo;Team Foundation Server 2012 Starter&rdquo; published!

  - by Jakob Ehn

  During the summer and fall this year, me and my colleague Terje Sandstrøm has worked together on a book project that has now finally hit the stores! The title of the book is Team Foundation Server 2012 Starter and is published by Packt Publishing. You can find it at http://www.packtpub.com/team-foundation-server-2012-starter/book or from Amazon http://www.amazon.com/dp/1849688389                          The book is part of a concept that Packt have with starter-books, intended for people new to Team Foundation Server 2012 and who want a quick guideline to get it up and working. It covers the fundamentals, from installing and configuring it, and how to use it with source control, work items and builds. It is done as a step-by-step guide, but also includes best practices advice in the different areas. It covers the use of both the on-premises and the TFS Services version. It also has a list of links and references in the end to the most relevant Visual Studio 2012 ALM sites. Our good friend and fellow ALM MVP Mathias Olausson have done the review of the book, thanks again Mathias! We hope the book fills the gap between the different online guide sites and the more advanced books that are out. Check it out and please let us know what you think of the book! Book Description Your quick start guide to TFS 2012, top features, and best practices with hands on examples Overview Install TFS 2012 from scratch Get up and running with your first project Streamline release cycles for maximum productivity In Detail Team Foundation Server 2012 is Microsoft's leading ALM tool, integrating source control, work item and process handling, build automation, and testing. This practical "Team Foundation Server 2012 Starter Guide" will provide you with clear step-by-step exercises covering all major aspects of the product. This is essential reading for anyone wishing to set up, organize, and use TFS server. This hands-on guide looks at the top features in Team Foundation Server 2012, starting with a quick installation guide and then moving into using it for your software development projects. Manage your team projects with Team Explorer, one of the many new features for 2012. Covering all the main features in source control to help you work more efficiently, including tools for branching and merging, we will delve into the Agile Planning Tools for planning your product and sprint backlogs. Learn to set up build automation, allowing your team to become faster, more streamlined, and ultimately more productive with this "Team Foundation Server 2012 Starter Guide". What you will learn from this book Install TFS 2012 on premise Access TFS Services in the cloud Quickly get started with a new project with product backlogs, source control, and build automation Work efficiently with source control using the top features Understand how the tools for branching and merging in TFS 2012 help you isolate work and teams Learn about the existing process templates, such as Visual Studio Scrum 2.0 Manage your product and sprint backlogs using the Agile planning tools Approach This Starter guide is a short, sharp introduction to Team Foundation Server 2012, covering everything you need to get up and running. Who this book is written for If you are a developer, project lead, tester, or IT administrator working with Team Foundation Server 2012 this guide will get you up to speed quickly and with minimal effort.

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• Building a Mafia&hellip;TechFest Style

  - by David Hoerster

  It’s been a few months since I last blogged (not that I blog much to begin with), but things have been busy.  We all have a lot going on in our lives, but I’ve had one item that has taken up a surprising amount of time – Pittsburgh TechFest 2012.  After the event, I went through some minutes of the first meetings for TechFest, and I started to think about how it all came together.  I think what inspired me the most about TechFest was how people from various technical communities were able to come together and build and promote a common event.  As a result, I wanted to blog about this to show that people from different communities can work together to build something that benefits all communities.  (Hopefully I've got all my facts straight.)  TechFest started as an idea Eric Kepes and myself had when we were planning our next Pittsburgh Code Camp, probably in the summer of 2011.  Our Spring 2011 Code Camp was a little different because we had a great infusion of some folks from the Pittsburgh Agile group (especially with a few speakers from LeanDog).  The line-up was great, but we felt our audience wasn’t as broad as it should have been.  We thought it would be great to somehow attract other user groups around town and have a big, polyglot conference. We started contacting leaders from Pittsburgh’s various user groups.  Eric and I split up the ones that we knew about, and we just started making contacts.  Most of the people we started contacting never heard of us, nor we them.  But we all had one thing in common – we ran user groups who’s primary goal is educating our members to make them better at what they do. Amazingly, and I say this because I wasn’t sure what to expect, we started getting some interest from the various leaders.  One leader, Greg Akins, is, in my opinion, Pittsburgh’s poster boy for the polyglot programmer.  He’s helped us in the past with .NET Code Camps, is a Java developer (and leader in Pittsburgh’s Java User Group), works with Ruby and I’m sure a handful of other languages.  He helped make some e-introductions to other user group leaders, and the whole thing just started to snowball. Once we realized we had enough interest with the user group leaders, we decided to not have a Fall Code Camp and instead focus on this new entity. Flash-forward to October of 2011.  I set up a meeting, with the help of Jeremy Jarrell (Pittsburgh Agile leader) to hold a meeting with the leaders of many of Pittsburgh technical user groups.  We had representatives from 12 technical user groups (Python, JavaScript, Clojure, Ruby, PittAgile, jQuery, PHP, Perl, SQL, .NET, Java and PowerShell) – 14 people.  We likened it to a scene from a Godfather movie where the heads of all the families come together to make some deal.  As a result, the name “TechFest Mafia” was born and kind of stuck. Over the next 7 months or so, we had our starts and stops.  There were moments where I thought this event would not happen either because we wouldn’t have the right mix of topics (was I off there!), or enough people register (OK, I was wrong there, too!) or find an appropriate venue (hmm…wrong there, too) or find enough sponsors to help support the event (wow…not doing so well).  Overall, everything fell into place with a lot of hard work from Eric, Jen, Greg, Jeremy, Sean, Nicholas, Gina and probably a few others that I’m forgetting.  We also had a bit of luck, too.  But in the end, the passion that we had to put together an event that was really about making ourselves better at what we do really paid off. I’ve never been more excited about a project coming together than I have been with Pittsburgh TechFest 2012.  From the moment the first person arrived at the event to the final minutes of my closing remarks (where I almost lost my voice – I ended up being diagnosed with bronchitis the next day!), it was an awesome event.  I’m glad to have been part of bringing something like this to Pittsburgh…and I’m looking forward to Pittsburgh TechFest 2013.  See you there!

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