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  • Nagios notifications definitions

    - by Colin
    I am trying to monitor a web server in such a way that I want to search for a particular string on a page via http. The command is defined in command.cfg as follows # 'check_http-mysite command definition' define command { command_name check_http-mysite command_line /usr/lib/nagios/plugins/check_http -H mysite.example.com -s "Some text" } # 'notify-host-by-sms' command definition define command { command_name notify-host-by-sms command_line /usr/bin/send_sms $CONTACTPAGER$ "Nagios - $NOTIFICATIONTYPE$ :Host$HOSTALIAS$ is $HOSTSTATE$ ($OUTPUT$)" } # 'notify-service-by-sms' command definition define command { command_name notify-service-by-sms command_line /usr/bin/send_sms $CONTACTPAGER$ "Nagios - $NOTIFICATIONTYPE$: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ ($OUTPUT$)" } Now if nagios doesn't find "Some text" on the home page mysite.example.com, nagios should notify a contact via sms through the Clickatell http API which I have a script for that that I have tested and found that it works fine. Whenever I change the command definition to search for a string which is not on the page, and restart nagios, I can see on the web interface that the string was not found. What I don't understand is why isn't the notification sent though I have defined the host, hostgroup, contact, contactgroup and service and so forth. What I'm I missing, these are my definitions, In my web access through the cgi I can see that I have notifications have been defined and enabled though I don't get both email and sms notifications during hard status changes. host.cfg define host { use generic-host host_name HAL alias IBM-1 address xxx.xxx.xxx.xxx check_command check_http-mysite } *hostgroups_nagios2.cfg* # my website define hostgroup{ hostgroup_name my-servers alias All My Servers members HAL } *contacts_nagios2.cfg* define contact { contact_name colin alias Colin Y service_notification_period 24x7 host_notification_period 24x7 service_notification_options w,u,c,r,f,s host_notification_options d,u,r,f,s service_notification_commands notify-service-by-email,notify-service-by-sms host_notification_commands notify-host-by-email,notify-host-by-sms email [email protected] pager +254xxxxxxxxx } define contactgroup{ contactgroup_name site_admin alias Site Administrator members colin } *services_nagios2.cfg* # check for particular string in page via http define service { hostgroup_name my-servers service_description STRING CHECK check_command check_http-mysite use generic-service notification_interval 0 ; set > 0 if you want to be renotified contacts colin contact_groups site_admin } Could someone please tell me where I'm going wrong. Here are the generic-host and generic-service definitions *generic-service_nagios2.cfg* # generic service template definition define service{ name generic-service ; The 'name' of this service template active_checks_enabled 1 ; Active service checks are enabled passive_checks_enabled 1 ; Passive service checks are enabled/accepted parallelize_check 1 ; Active service checks should be parallelized (disabling this can lead to major performance problems) obsess_over_service 1 ; We should obsess over this service (if necessary) check_freshness 0 ; Default is to NOT check service 'freshness' notifications_enabled 1 ; Service notifications are enabled event_handler_enabled 1 ; Service event handler is enabled flap_detection_enabled 1 ; Flap detection is enabled failure_prediction_enabled 1 ; Failure prediction is enabled process_perf_data 1 ; Process performance data retain_status_information 1 ; Retain status information across program restarts retain_nonstatus_information 1 ; Retain non-status information across program restarts notification_interval 0 ; Only send notifications on status change by default. is_volatile 0 check_period 24x7 normal_check_interval 5 retry_check_interval 1 max_check_attempts 4 notification_period 24x7 notification_options w,u,c,r contact_groups site_admin register 0 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL SERVICE, JUST A TEMPLATE! } *generic-host_nagios2.cfg* define host{ name generic-host ; The name of this host template notifications_enabled 1 ; Host notifications are enabled event_handler_enabled 1 ; Host event handler is enabled flap_detection_enabled 1 ; Flap detection is enabled failure_prediction_enabled 1 ; Failure prediction is enabled process_perf_data 1 ; Process performance data retain_status_information 1 ; Retain status information across program restarts retain_nonstatus_information 1 ; Retain non-status information across program restarts max_check_attempts 10 notification_interval 0 notification_period 24x7 notification_options d,u,r contact_groups site_admin register 1 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL HOST, JUST A TEMPLATE! }

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  • Best practices that you disagree with

    - by SnOrfus
    'Best practices' is a bit of a fuzzy term. Recently I've gone through another wave of self-improvement in my coding practices (mostly brought on by reading Clean Code) and I find that some of the things I disagree with. I'd hate to take things at face value and not think about them critically, but I wonder whether or not my thinking is wrong. So I wonder, what are some best practies or practices that you've seen that many of your peers seem to agree with that you disagree with? For the time being, I'm speaking strictly of coding practices.

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  • Unit testing newbie team needs to unit test

    - by Walter
    I'm working with a new team that has historically not done ANY unit testing. My goal is for the team to eventually employ TDD (Test Driven Development) as their natural process. But since TDD is such a radical mind shift for a non-unit testing team I thought I would just start off with writing unit tests after coding. Has anyone been in a similar situation? What's an effective way to get a team to be comfortable with TDD when they've not done any unit testing? Does it make sense to do this in a couple of steps? Or should we dive right in and face all the growing pains at once?? EDIT Just for clarification, there is no one on the team (other than myself) who has ANY unit testing exposure/experience. And we are planning on using the unit testing functionality built into Visual Studio.

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  • It’s nice to be important, but it’s more important to be nice

    - by BuckWoody
    I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Secret Server 7.3 released – store your team’s passwords securely.

    - by thycotic
    The Thycotic team just recently released 7.3 of our enterprise password management system.  The main improvement was the UI – we used lots of jQuery to make a Dashboard-like interface that allows you to create tabs, drag widgets, add/remove widgets etc.  This was a great face lift for a tool that is already the cornerstone for password management in many IT departments. Check out a few videos that show off the new stuff.   Jonathan Cogley is the CEO of Thycotic Software, an agile software services and product development company based in Washington DC.  Secret Server is our flagship enterprise password manager.

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  • It’s nice to be important, but it’s more important to be nice

    - by BuckWoody
    I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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  • Real Life Pixar Lamp Can’t Get Enough Of Human Interaction

    - by Jason Fitzpatrick
    This curious lamp, powered by an Arduino board and servo motors, is just as playful as the on-screen counterpart that inspired its creation. The New Zealand Herald reports on the creation of the lamp, seen in action in the video above: The project is a collaborative effort by Victoria University students Shanshan Zhou, Adam Ben-Gur and Joss Doggett, who met in a Physical Computing class. The lamp’s movements are informed by a webcam with an algorithm working behind it. Robotics and facial recognition technology enable the lamp to search for faces in the images from its webcam. When it spots a face, it follows as if trying to maintain eye contact. How to Access Your Router If You Forget the Password Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor

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  • How to Disable Caps Lock on Mac OS X

    - by The Geek
    Unless you’re working in the accounting department, you really don’t need the Caps Lock key—and let’s face it: you’re probably not going to be using a Mac if you do work in accounting. Here’s how to disable the Caps Lock key, or remap it to something else. If you’re using Windows instead, you can follow our guide on how to disable Caps Lock in Windows using a registry hack, or you can map any key to any key if you really want to Latest Features How-To Geek ETC The Complete List of iPad Tips, Tricks, and Tutorials The 50 Best Registry Hacks that Make Windows Better The How-To Geek Holiday Gift Guide (Geeky Stuff We Like) LCD? LED? Plasma? The How-To Geek Guide to HDTV Technology The How-To Geek Guide to Learning Photoshop, Part 8: Filters Improve Digital Photography by Calibrating Your Monitor The Spam Police Parts 1 and 2 – Goodbye Spammers [Videos] Snow Angels Theme for Windows 7 Exploring the Jungle Ruins Wallpaper Protect Your Privacy When Browsing with Chrome and Iron Browser Free Shipping Day is Friday, December 17, 2010 – National Free Shipping Day Find an Applicable Quote for Any Programming Situation

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  • SanjayP&rsquo;s venture after Microsoft involves no Microsoft

    - by eddraper
    When I was at Microsoft, I always found Sanjay Parthasarathy to be a bright and passionate leader.  While he was a bit disconnected at times with what was really going on out in the trenches, I always thought he was true believer in what we in Developer Platform and Evangelism (DPE) were doing.  He got it.  He had started DPE and kicked a lot of doors down up in Redmond to make it happen.  Back in the early 2000s, battles over platform choices at large customers was trench warfare… bayonets and hand grenades at the P-Code level.  This model was not at all suited to Microsoft’s org structure at the time.  While there were plenty of people fully able to have competitive conversations around Windows Server, or AD, or Exchange, or the desktop, there weren’t many that could have deep technical conversations around Java vs .NET and the platform “stack” as a cohesive, unified unit of value.  This task fell to DPE. Sanjay ended up leaving Microsoft a number of months before me in 2009 and I remember thinking these exact words: “holy shit, SanjayP left Microsoft.”  When SanjayP left DPE years before that,  Sheila Gulati had stepped into his shoes and I thought we where starting to miss a beat.  Sheila had built an amazing business at Microsoft India, but I don’t recall being inspired by her as a leader.  SanjayP’s talks felt like the opening scene of “Patton” with George C. Scott pacing in front of the American flag.  Sheila was a voice on a con-call.  When she moved on in 2007, Walid Abu-Hadba was given the reigns.  Personally, I don’t ever recall even seeing his face.  I think I might recall hearing his voice on some con-calls, but for all intents and purposes he was invisible to me.  Perhaps this was the beginning of my carelessness around seeking “visibility.” Fast forward to Build 2011.  First off, we have no PDC – we have Build.  Microsoft had made an 11 year investment by this time in building an organization to make its technology relevant to developers.  One would think such an org would be in the driver’s seat of such an event, but we see Windows product group people on the podiums.  Watching, I could see the messaging unfold… but no story.  It was like the old days.  Demos and PowerPoints by team members building the tech, and in many cases VPs.  The ensuing confusion is almost legendary now.  Windows 8 was, and is, a pretty big deal… but who is telling the story – not just features and benefits, but the story around how it all fits together. Having been out of Microsoft for two years now, and looking in, I can only conclude that the “DPE of old” has at best been emasculated, and at worst been completely marginalized by internal politics, or perhaps the eternal march of the corporate entropy generator that resides at all large companies.  I don’t think this is a good thing for anyone. And now, back to Sanjay who is the father of Microsoft DPE… I noticed that he has moved back to India and is doing start-up work.  His current company Indix looks to be doing some interesting things with “big data” and here’s their stack: Nary a trace of anything Microsoft.  What could account for this?  I wonder….  Better availability of labor and expertise in India for this stack?  Donno, but even in India, leet R and Hadoop skills have to be hard to find. Technical superiority?  This, I sincerely doubt. This stack, with SanjayP’s name as CEO leaves me with an unsettling feeling.  If he did believe, he no longer does.  One doesn’t place bets with real money on things they don’t believe in.  Perhaps he never did believe, and was a corporate creature seeking to find a niche for himself after which he manipulated me and others.  Or perhaps… anger… be it passive aggression or an outright “in your face F*** you” to his former masters. I guess in the end, only he knows the true reason… But I have my theory...

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  • Friday Fun: Ghost’s Revenge

    - by Asian Angel
    This week’s game provides a spooky story in addition to the “spot the difference” challenges you will face on each level. Can you help this ghost unravel the mystery of the man who killed her Latest Features How-To Geek ETC Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware How to Change the Default Application for Android Tasks Stop Believing TV’s Lies: The Real Truth About "Enhancing" Images The How-To Geek Valentine’s Day Gift Guide Inspire Geek Love with These Hilarious Geek Valentines Four Awesome TRON Legacy Themes for Chrome and Iron Anger is Illogical – Old School Style Instructional Video [Star Trek Mashup] Get the Old Microsoft Paint UI Back in Windows 7 Relax and Sleep Is a Soothing Sleep Timer Google Rolls Out Two-Factor Authentication Peaceful Early Morning by the Riverside Wallpaper

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  • AjaxToolKit - ModalPopup conflicts with the current stable version

    - by Guilherme Cardoso
    For those who are using the current stable version of AjaxToolKit (40 412) will face an annoying problem. The ModalPopup cannot be used together with an UpdatePanel and one textbox. This is because during the postback, the value of the textbox will be changed and added a comma. That is, if we use a ModalPopup to have a form and then we add a database, the value "Antonio" in the text box will be entered as "Antonio." I've been researching a bit and this bug is even launching this version. To counter this I'm using the stable 30 512 May 2009 - http://ajaxcontroltoolkit.codeplex.com/releases/view/27326 One detail I noticed was that the ModalPopup OkControlID on the property. If we define the event does not occur (example: If this button is add the data to the database, the panel controlled by ModalPopup disappears but not to add the event occurs). Therefore it is best not declare anything on this property, it works without problems the same.

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  • SQL SERVER – Example of Performance Tuning for Advanced Users with DB Optimizer

    - by Pinal Dave
    Performance tuning is such a subject that everyone wants to master it. In beginning everybody is at a novice level and spend lots of time learning how to master the art of performance tuning. However, as we progress further the tuning of the system keeps on getting very difficult. I have understood in my early career there should be no need of ego in the technology field. There are always better solutions and better ideas out there and we should not resist them. Instead of resisting the change and new wave I personally adopt it. Here is a similar example, as I personally progress to the master level of performance tuning, I face that it is getting harder to come up with optimal solutions. In such scenarios I rely on various tools to teach me how I can do things better. Once I learn about tools, I am often able to come up with better solutions when I face the similar situation next time. A few days ago I had received a query where the user wanted to tune it further to get the maximum out of the performance. I have re-written the similar query with the help of AdventureWorks sample database. SELECT * FROM HumanResources.Employee e INNER JOIN HumanResources.EmployeeDepartmentHistory edh ON e.BusinessEntityID = edh.BusinessEntityID INNER JOIN HumanResources.Shift s ON edh.ShiftID = s.ShiftID; User had similar query to above query was used in very critical report and wanted to get best out of the query. When I looked at the query – here were my initial thoughts Use only column in the select statements as much as you want in the application Let us look at the query pattern and data workload and find out the optimal index for it Before I give further solutions I was told by the user that they need all the columns from all the tables and creating index was not allowed in their system. He can only re-write queries or use hints to further tune this query. Now I was in the constraint box – I believe * was not a great idea but if they wanted all the columns, I believe we can’t do much besides using *. Additionally, if I cannot create a further index, I must come up with some creative way to write this query. I personally do not like to use hints in my application but there are cases when hints work out magically and gives optimal solutions. Finally, I decided to use Embarcadero’s DB Optimizer. It is a fantastic tool and very helpful when it is about performance tuning. I have previously explained how it works over here. First open DBOptimizer and open Tuning Job from File >> New >> Tuning Job. Once you open DBOptimizer Tuning Job follow the various steps indicates in the following diagram. Essentially we will take our original script and will paste that into Step 1: New SQL Text and right after that we will enable Step 2 for Generating Various cases, Step 3 for Detailed Analysis and Step 4 for Executing each generated case. Finally we will click on Analysis in Step 5 which will generate the report detailed analysis in the result pan. The detailed pan looks like. It generates various cases of T-SQL based on the original query. It applies various hints and available hints to the query and generate various execution plans of the query and displays them in the resultant. You can clearly notice that original query had a cost of 0.0841 and logical reads about 607 pages. Whereas various options which are just following it has different execution cost as well logical read. There are few cases where we have higher logical read and there are few cases where as we have very low logical read. If we pay attention the very next row to original query have Merge_Join_Query in description and have lowest execution cost value of 0.044 and have lowest Logical Reads of 29. This row contains the query which is the most optimal re-write of the original query. Let us double click over it. Here is the query: SELECT * FROM HumanResources.Employee e INNER JOIN HumanResources.EmployeeDepartmentHistory edh ON e.BusinessEntityID = edh.BusinessEntityID INNER JOIN HumanResources.Shift s ON edh.ShiftID = s.ShiftID OPTION (MERGE JOIN) If you notice above query have additional hint of Merge Join. With the help of this Merge Join query hint this query is now performing much better than before. The entire process takes less than 60 seconds. Please note that it the join hint Merge Join was optimal for this query but it is not necessary that the same hint will be helpful in all the queries. Additionally, if the workload or data pattern changes the query hint of merge join may be no more optimal join. In that case, we will have to redo the entire exercise once again. This is the reason I do not like to use hints in my queries and I discourage all of my users to use the same. However, if you look at this example, this is a great case where hints are optimizing the performance of the query. It is humanly not possible to test out various query hints and index options with the query to figure out which is the most optimal solution. Sometimes, we need to depend on the efficiency tools like DB Optimizer to guide us the way and select the best option from the suggestion provided. Let me know what you think of this article as well your experience with DB Optimizer. Please leave a comment. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Joins, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Resolve Instructional Webcast Series—New Product Specific Troubleshooting Topics

    - by Oracle_EBS
    For E-Business we have coming up: Title: Resolve—Best Practices for E-Business Suite Patching and Period Close Date: Sep 20, 8AM MT, This one-hour webcast shows you how to use two important E-Business Suite tools. The EBS Period Close Advisor provides best practices for managing a smooth period close. You will also learn how to get EBS patches and patch-related answers quickly with the new EBS Patching Community. Join us. Leverage this opportunity to learn Support Best Practices that help you resolve the issues you face with your Oracle products. Oracle Support experts provide live demonstrations of proactive resources. You will see you how working proactively helps you work more efficiently—from using the right tools to providing the right information on Service requests—you can get answers faster. Register for sessions now Resolve—Troubleshooting Questions? Contact Oracle’s "Get Proactive" team today.

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  • Application for taking pretty screenshots (like OS X does)

    - by Oli
    I've been building a website for a guy who uses Mac OS X and occasionally he sends me screenshots of bugs. They come out looking like this: This is fairly typical of Mac screenshots. You get the window decorations, the shadow from the window and a white or transparent background (not the desktop wallpaper -- I've checked). Compare this to an Ubuntu window-shot (Alt+Print screen): It's impossible to keep a straight face and say the Ubuntu one anywhere near as elegant. My question is: Is there an application that can do this in Ubuntu? Edit: Follow up: Is there an application that can do this in one move? Shutter is pretty good but running the plugin for every screenshot is pretty tiresome as it doesn't seem to remember my preference (I want south-shadow and that requires selecting south, then clicking refresh, then save) and it's more clicks than I'd like. Is there a simple way of telling shutter I want south-shadow for all screenshots (except entire desktop and area-selection)?

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  • CRM@Oracle Series: Complete Customer Intelligence

    - by tony.berk
    How do you to get sales folks to use a CRM system? Ah, the age-old question (well, at least the one that has been around for the past 10-15 years). Of course, some combination of "Carrot and Stick" always come up as possible answers. You hear talk about, "WIFM" or "What's in it For Me?" Oracle's internal implementation of Customer 360 consolidates all customer information in one place in Siebel CRM and enables the sales rep to present one-face to the customer. Additionally, Customer 360 provides customer intelligence and prospecting tools making it a darn nice "Carrot" for our sales teams to chew on. Check out today's slidecast for an overview. CRM@Oracle - Customer 360 Click here to learn more about Siebel CRM and other Oracle CRM products and here to learn about customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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  • Hang In There

    - by andyleonard
    Introduction This post is about persistence in the face of adversity. Losing Everything Isn't Losing When I was in Army Basic Training, I heard the senior drill sargeant tell a soldier "This is just a thing, and things can't hurt you." It seemed an odd thing to say. So odd that it stuck with me all these years since boot camp. I believe part of the reason was the truth in that statement. Things can't hurt you. Does fear of losing everything paralyze you? Have you ever lost everything? I have. Well,...(read more)

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  • Not so long ago in a city not so far away by Carlos Martin

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This is the story of how the EMEA Presales Center turned an Oracle intern into a trusted technology advisor for both Oracle’s Sales and customers. It was the summer of 2011 when I was finishing my Computer Engineering studies as well as my internship at Oracle when I was offered what could possibly be THE dream job for any young European Computer Engineer. Apart from that, it also seemed like the role was particularly tailored to me as I could leverage almost everything I learned at University and during the internship. And all of it in one of the best cities to live in, not only from my home country but arguably from Europe: Malaga! A day at EPC As part of the EPC Technology pillar, and later on completely focused on WebCenter, there was no way to describe a normal day on the job as each day had something unique. Some days I was researching documentation in order to elaborate accurate answers for a customer’s question within a Request for Information or Proposal (RFI/RFP), other days I was doing heavy programming in order to bring a Proof of Concept (PoC) for a customer to life and last not but least, some days I presented to the customer via webconference the demo I built for them the past weeks. So as you can see, the role has research, development and presentation, could you ask for more? Well, don’t worry because there IS more! Internationality As the organization’s name suggests, EMEA Presales Center, it is the Center of Presales within Europe, Middle East and Africa so I got the chance to work with great professionals from all this regions, expanding my network and learning things from one country to apply them to others. In addition to that, the teams based in the Malaga office are comprised of many young professionals hailing mainly from Western and Central European countries (although there are a couple of exceptions!) with very different backgrounds and personalities which guaranteed many laughs and stories during lunch or coffee breaks (or even while working on projects!). Furthermore, having EPC offices in Bucharest and Bangalore and thanks to today’s tele-presence technologies, I was working every day with people from India or Romania as if they were sitting right next to me and the bonding with them got stronger day by day. Career development Apart from the research and self-study I’ve earlier mentioned, one of the EPC’s Key Performance Indicators (KPI) is that 15% of your time is spent on training so you get lots and lots of trainings in order to develop both your technical product knowledge and your presentation, negotiation and other soft skills. Sometimes the training is via webcast, sometimes the trainer comes to the office and sometimes, the best times, you get to travel abroad in order to attend a training, which also helps you to further develop your network by meeting face to face with many people you only know from some email or instant messaging interaction. And as the months go by, your skills improving at a very fast pace, your relevance increasing with each new project you successfully deliver, it’s only a matter of time (and a bit of self-promoting!) that you get the attention of the manager of a more senior team and are offered the opportunity to take a new step in your professional career. For me it took 2 years to move to my current position, Technology Sales Consultant at the Oracle Direct organization. During those 2 years I had built a good relationship with the Oracle Direct Spanish sales and sales managers, who are also based in the Malaga office. I supported their former Sales Consultant in a couple of presentations and demos and were very happy with my overall performance and attitude so even before the position got eventually vacant, I got a heads-up from then in advance that their current Sales Consultant was going to move to a different position. To me it felt like a natural step, same as when I joined EPC, I had at least a 50% of the “homework” already done but wanted to experience that extra 50% to add new product and soft skills to my arsenal. The rest is history, I’ve been in the role for more than half a year as I’m writing this, achieved already some important wins, gained a lot of trust and confidence in front of customers and broadened my view of Oracle’s Fusion Middleware portfolio. I look back at the 2 years I spent in EPC and think: “boy, I’d recommend that experience to absolutely anyone with the slightest interest in IT, there are so many different things you can do as there are different kind of roles you can end up taking thanks to the experience gained at EPC” /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Orange dope ses outils de communications et de collaboration Cloud avec une version « as a service » de sa solution Business Together

    Cloud : Orange veut accélère le développement des communications et de la collaboration hébergées Avec une nouvelle version « as a service » de sa solution Business Together Il y a peu, nous parlions d'un secteur en plein boom avec la gestion de flottes mobiles et de la carte que voulait jouer Orange face aux éditeurs. Mais le cloud, toujours en très forte croissance, est essentiellement porté par les outils collaboratifs. Dans ce domaine, on parle souvent de « pure player » comme Office 365, les Google Apps for Business, voire de Zoho. Mais tout comme pour la gestion de flottes, on évoque un peu moins les offres...

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  • « Microsoft fait partie de la communauté Linux », que pensez-vous de sa politique d'interopérabilité

    Mise à jour du 08.03.2010 par Katleen Erna « Microsoft fait partie de la communauté Linux », que pensez-vous de sa politique d?interopérabilité ? Il ne faut pas se voiler la face, « Microsoft est dans un modèle commercial et cela ne changera pas », nous explique d?amblée Alphonso Castro lors de l?introduction de sa session consacrée à la politique d?interopérabilité de son entreprise. L?homme est de ceux qui ont ?uvré pour la création et l?ouverture de l?Interop Lab au siège parisien de Microsoft (voir notre article sur l?inauguration de cette installation plus bas). Après que le modèle économique de la firme ait été clairement défini, on en apprend un peu plus sur ses p...

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  • Thank You for a Great Welcome for Oracle GoldenGate 11g Release 2

    - by Irem Radzik
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Yesterday morning we had two launch webcasts for Oracle GoldenGate 11g Release 2. I had the pleasure to present, as well as moderate the Q&A panels in both of these webcasts. Both events had hundreds of live attendees, sending us over 150 questions. Even though we left 30 minutes for Q&A, it was not nearly enough time to address for all the insightful questions our audience sent. Our product management team and I really appreciate the interaction we had yesterday and we are starting to respond back with outstanding questions today. Oracle GoldenGate’s new release launch also had great welcome from the media. You can find the links for various articles on the new release below: ITBusinessEdge Oracle Embraces Cross-Platform Data Integration Information Week: Oracle Real-Time Advance Taps Compressed Data Integration Developer News, Oracle GoldenGate Adds Deeper Oracle Integration, Extends Real-Time Performance CIO, Oracle GoldenGate Buddies Up with Sibling Software DBTA, Real-Time Data Integration: Oracle GoldenGate 11g Release 2 Now Available CBR Oracle unveils GoldenGate 11g Release 2 real-time data integration application In this blog, I want to address some of the frequently asked questions that came up during the webcasts. You can find the top questions and their answers along with related resources below. We will continue to address frequently asked questions via future blogs. Q: Will the new Integrated Capture for Oracle Database replace the Classic Capture? If not, which one do I use when? A: No, Classic Capture will be around for long time. Core platform specific features, bug fixes, and patches will be available for both Capture processes.Oracle Database specific features will be only available in the Integrated Capture. The Integrated Capture for Oracle Database is an option for users that need to capture data from compressed tables or need support for XML data types, XA on RAC. Users who don’t leverage these features should continue to use our Classic Capture. For more information on Oracle GoldenGate 11g Release 2 I recommend to check out the White paper: Oracle GoldenGate 11gR2 New Features as well as other technical white papers we have on OTN.                                                         For those of you coming to OpenWorld, please attend the related session: Extracting Data in Oracle GoldenGate Integrated Capture Mode, Monday Oct 1st 1:45pm Moscone South – 102 to learn more about this new feature. Q: What is new in Conflict Detection and Resolution? And how does it work? A: There are now pre-built functions to identify the conditions under which an error occurs and how to handle the record when the condition occurs. Error conditions handled include inserts into a target table where the row already exists, updates or deletes to target table rows that exist, but the original source data (before columns) do not match the existing data in the target row, and updates or deletes where the row does not exist in the target database table.Foreach of these conditions a method to handle the error is specified.  Please check out our recent blog on this topic and the White paper: Oracle GoldenGate 11gR2 New Features white paper.  Also, for those attending OpenWorld please attend the session: Best Practices for Conflict Detection and Resolution in Oracle GoldenGate for Active/Active-  Wednesday Oct 3rd  3:30pm Mascone 3000 Q: Does Oracle GoldenGate Veridata and the Management Pack require additional licenses, or is it incorporated with the GoldenGate license? A: Oracle GoldenGate Veridata and Oracle Management Pack for Oracle GoldenGate are additional products and require separate licenses. Please check out Oracle's price list here. Q: Does GoldenGate - Oracle Enterprise Manager Plug-in require additional license? A: Oracle Enterprise Manager Plug-in is included in the Oracle Management Pack for Oracle GoldenGate license, which is separate from Oracle GoldenGate license. There is no separate license for the Enterprise Manager Plug-in by itself. Oracle GoldenGate Monitor, Oracle GoldenGate Director, and Enterprise Manager Plug-in are included in the Management Pack for Oracle GoldenGate license. Please check out Management Pack for Oracle GoldenGate data sheet for more info on this product bundle. Q: Is Oracle GoldenGate replacing Oracle Streams product? A: Oracle GoldenGate is the strategic data replication product. Therefore, Oracle Streams will continue to be supported, but will not be actively enhanced. Rather, the best elements of Oracle Streams will be added to Oracle GoldenGate. Conflict management is one of them and with the latest release Oracle GoldenGate has a more advanced conflict management offering. Current customers depending on Oracle Streams will continue to be fully supported. Q: How is Oracle GoldenGate different than Oracle Data Integrator? A: Oracle Data Integrator is designed for fast bulk data movement and transformation between heterogeneous systems, while GoldenGate is designed for real-time movement of transactions between heterogeneous systems. These two products are completely complementary where GoldenGate provides low-impact real-time change data capture and delivery to a staging area on the target. And Oracle Data Integrator transforms this data and loads the DW tables. In fact, Oracle Data Integrator integrates with GoldenGate to use GoldenGate’s Capture process as one option for its CDC mechanism. We have several customers that deployed GoldenGate and ODI together to feed real-time data to their data warehousing solutions. Please also check out Oracle Data Integrator Changed Data Capture with Oracle GoldenGate Data Sheet (PDF). Thank you again very much for welcoming Oracle GoldenGate 11g Release 2 and stay in touch with us for more exciting news, updates, and events.

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  • The Modern Marketer’s Guide to Connected Customer Journeys

    - by Richard Lefebvre
    By Amanda Batista on Thursday, August 14, 2014 in Marketing Efficiency Organizations are striving to deliver consistent experiences but very few feel they are there yet. It’s a simple consideration for marketers, really. Not only does industry data continue to support that customers demand personalized experiences when engaging with brands, but if you think about your own consumer driven shopping experiences, you, too, expect that stellar experience at every touch point. And when you don’t get it, that brand has potentially alienated the experience, as well as their shot at engaging with you in more meaningful ways. Oracle Marketing Cloud partnered with marketingfinder.co.uk to conduct a survey exploring how marketers are adapting to this new age of the customer and the challenges they face. Less than half (40%) of marketers in the study were able to track the customer journey across channels. These findings, as well as other data points showcasing marketers’ challenges, are explored in our latest eBook, “The Modern Marketer's Guide to Connected Customer Journeys.” Read the entire article and order your copy of the full report here

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  • Red Gate does Byte Night 2012

    - by red(at)work
    On the 5th of October 2012, a team of nine plucky Red Gaters braved the howling wind and the driving rain to sleep outside. No tents or mattresses were allowed – all we took for protection were sleeping bags, groundsheets, plastic sacks and Colin’s enormous fishing umbrella (a godsend in umbrella-y disguise). Why would we do such a thing? For Byte Night, an annual tech sector sleepout in support of Action for Children, who tackle the causes as well as the consequences of youth homelessness. Byte Night encourages technology professionals to do for one night a year what thousands of young people have to do every night – sleep rough.  We signed up for Byte Night in the warm, heady midst of the British summer, thinking it couldn’t possibly be all that bad. Even on the night itself – before the rain began to fall, sat in the comfort and warmth of a company canteen, drinking wine and eating chill and preparing to win the pub quiz – we were excited and optimistic about the night that lay ahead of us. All of that changed as soon as we stepped out into one of the worst rainstorms of the year. Brian, the team’s birthday boy, describes it best: Picture the scene: it’s 3 am on a Friday. I’m lying outside, fully clothed in a sleeping bag, wearing a raincoat, trussed up inside a large plastic pocket, on a ground sheet beneath a giant umbrella, wedged so tightly between two of my colleagues that I can’t move my arms. I’m wide awake, staring up at the grey sky beyond the edge of the umbrella; a limp, flickering white glow hints at a moon somewhere behind the drifting clouds. I haven’t slept since we first moved outside at 11 pm. Outside. Did I mention we were outside? I’m hung over. I need the loo. But there is no way on earth that I’m getting out of this sleeping bag. It’s cold. It’s raining. Not just raining, but chucking it down. It’s been doing this non-stop since 10pm. The rain sounds like a hyperactive drummer on the fishing umbrella, and the noise is loud and relentless. Puddles of water are forming all over the groundsheet, and, despite being ensconced inside the plastic pouch, I am wet. The fishing umbrella is protecting me from the worst of the driving rain, but not all of me is under it, and five hours of rain is no match for it. Everything is wet. My left side has become horribly damp. My trainers, which I placed next to my sleeping bag, are now completely soaked through. Mmm. That’ll be fun in the morning. My head is next to Colin’s head on one side, and a multi-pack of McCoy’s cheddar and onion crisps on the other. Don’t ask about the tub of hummus. That’s somewhere down by my ankles, abandoned to the night. Jess, who is lying next to me, rolls over onto her side. A mini waterfall cascades from her rain-pouch onto my face. Bah. I continue to stare into the heavens, willing the dawn to hurry up. Something lands on my face. It’s a mosquito. Great. Midnight, when this still seemed like fun – when we opened some champagne and my colleagues presented me with a caterpillar birthday cake, when everyone was drunk and jolly and full of stoic resolve – feels like a long time ago. Did I mention that today is my birthday? The remains of the caterpillar cake endure the same fate as the hummus, left out in the rain like a metaphor for sadness. It’s getting colder. I can see my breath. Silence has descended on the group, apart from the rustle of plastic. And the rain, obviously. Someone snores, and I envy whoever it is the sweet escape of sleep. I try to wriggle a bit further down inside my sleeping bag, but it doesn’t want to be wriggled into. Only 3 hours till dawn. 180 minutes. I begin to count them off, one at a time.  All nine of us got to go home in the morning, but thousands of children across the UK don’t have that luxury. If you’d like to sponsor the Red Gate Byte Night team, our JustGiving page can be found here.   Chris, before the outside bit actually happened. More photos from Byte Night Cambridge 2012 can be found here.

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  • SQL SERVER – Replace a Column Name in Multiple Stored Procedure all together

    - by pinaldave
    I receive a lot of emails every day. I try to answer each and every email and comments on Facebook and Twitter. I prefer communication on social media as this gives opportunities to others to read the questions and participate along with me. There is always some question which everyone likes to read and remember. Here is one of the questions which I received in email. I believe the same question will be there any many developers who are beginning with SQL Server. I decided to blog about it so everyone can read it and participate. “I am beginner in SQL Server. I have a very interesting situation and need your help. I am beginner to SQL Server and that is why I do not have access to the production server and I work entirely on the development server. The project I am working on is also in the infant stage as well. In product I had to create a multiple tables and every table had few columns. Later on I have written Stored Procedures using those tables. During a code review my manager has requested to change one of the column which I have used in the table. As per him the naming convention was not accurate. Now changing the columname in the table is not a big issue. I figured out that I can do it very quickly either using T-SQL script or SQL Server Management Studio. The real problem is that I have used this column in nearly 50+ stored procedure. This looks like a very mechanical task. I believe I can go and change it in nearly 50+ stored procedure but is there a better solution I can use. Someone suggested that I should just go ahead and find the text in system table and update it there. Is that safe solution? If not, what is your solution. In simple words, How to replace a column name in multiple stored procedure efficiently and quickly? Please help me here with keeping my experience and non-production server in mind.” Well, I found this question very interesting. Honestly I would have preferred if this question was asked on my social media handles (Facebook and Twitter) as I am very active there and quite often before I reach there other experts have already answered this question. Anyway I am now answering the same question on the blog so all of us can participate here and come up with an appropriate answer. Here is my answer - “My Friend, I do not advice to touch system table. Please do not go that route. It can be dangerous and not appropriate. The issue which you faced today is what I used to face in early career as well I still face it often. There are two sets of argument I have observed – there are people who see no value in the name of the object and name objects like obj1, obj2 etc. There are sets of people who carefully chose the name of the object where object name is self-explanatory and almost tells a story. I am not here to take any side in this blog post – so let me go to a quick solution for your problem. Note: Following should not be directly practiced on Production Server. It should be properly tested on development server and once it is validated they should be pushed to your production server with your existing deployment practice. The answer is here assuming you have regular stored procedures and you are working on the Development NON Production Server. Go to Server Note >> Databases >> DatabaseName >> Programmability >> Stored Procedure Now make sure that Object Explorer Details are open (if not open it by clicking F7). You will see the list of all the stored procedures there. Now you will see a list of all the stored procedures on the right side list. Select either all of them or the one which you believe are relevant to your query. Now… Right click on the stored procedures >> SELECT DROP and CREATE to >> Now select New Query Editor Window or Clipboard. Paste the complete script to a new window if you have selected Clipboard option. Now press Control+H which will bring up the Find and Replace Screen. In this screen insert the column to be replaced in the “Find What”box and new column name into “Replace With” box. Now execute the whole script. As we have selected DROP and CREATE to, it will created drop the old procedure and create the new one. Another method would do all the same procedure but instead of DROP and CREATE manually replace the CREATE word with ALTER world. There is a small advantage in doing this is that if due to any reason the error comes up which prevents the new stored procedure to be created you will have your old stored procedure in the system as it is. “ Well, this was my answer to the question which I have received. Do you see any other workaround or solution? Reference : Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Stored Procedure, SQL Tips and Tricks, T SQL, Technology

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  • JQuery and the multiple date selector

    - by David Carter
    Overview I recently needed to build a web page that would allow a user to capture some information and most importantly select multiple dates. This functionality was core to the application and hence had to be easy and quick to do. This is a public facing website so it had to be intuitive and very responsive. On the face of it it didn't seem too hard, I know enough juery to know what it is capable of and I was pretty sure that there would be some plugins that would help speed things along the way. I'm using ASP.Net MVC for this project as I really like the control that it gives you over the generated html and javascript. After years of Web Forms development it makes me feel like a web developer again and puts a smile on my face, that can only be a good thing!   The Calendar The first item that I needed on this page was a calender and I wanted the ability to: have the calendar be always visible select/deselect multiple dates at the same time bind to the select/deselect event so that I could update a seperate listing of the selected dates allow the user to move to another month and still have the calender remember any dates in the previous month I was hoping that there was a jQuery plugin that would meet my requirements and luckily there was! The jQuery datepicker does everything I want and there is quite a bit of documentation on how to use it. It makes use of a javascript date library date.js which I had not come across before but has a number of very useful date utilities that I have used elsewhere in the project. As you can see from the image there still needs to be some styling done! But there will be plenty of time for that later. The calendar clearly shows which dates the user has selected in red and i also make use of an unordered list to show the the selected dates so the user can always clearly see what has been selected even if they move to another month on the calendar. The javascript code that is responsible for listening to events on the calendar and synchronising the list look as follows: <script type="text/javascript">     $(function () {         $('.datepicker').datePicker({ inline: true, selectMultiple: true })         .bind(             'dateSelected',             function (e, selectedDate, $td, state) {                                 var dateInMillisecs = selectedDate.valueOf();                 if (state) { //adding a date                     var newDate = new Date(selectedDate);                     //insert the new item into the correct place in the list                     var listitems = $('#dateList').children('li').get();                     var liToAdd = "<li id='" + dateInMillisecs + "' >" + newDate.toString('ddd dd MMM yyyy') + "</li>";                     var targetIndex = -1;                     for (var i = 0; i < listitems.length; i++) {                         if (dateInMillisecs <= listitems[i].id) {                             targetIndex = i;                             break;                         }                     }                     if (targetIndex < 0) {                         $('#dateList').append(liToAdd);                     }                     else {                         $($('#dateList').children("li")[targetIndex]).before(liToAdd);                     }                 }                 else {//removing a date                     $('ul #' + dateInMillisecs).remove();                 }             }         )     }); When a date is selected on the calendar a function is called with a number of parameters passed to it. The ones I am particularly interested in are selectedDate and state. State tells me whether the user has selected or deselected the date passed in the selectedDate parameter. The <ul> that I am using to show the date has an id of dateList and this is what I will be adding and removing <li> items from. To make things a little more logical for the user I decided that the date should be sorted in chronological order, this means that each time a new date is selected it need to be placed in the correct position in the list. One way to do this would be just to append a new <li> to the list and then sort the whole list. However the approach I took was to get an array of all the items in the list var listitems = ('#dateList').children('li').get(); and then check the value of each item in the array against my new date and as soon as I found the case where the new date was less than the current item remember that position in the list as this is where I would insert it later. To make this work easily I decided to store a numeric representation of each date in the list in the id attribute of each <li> element. Fortunately javascript natively stores dates as the number of milliseconds since 1 Jan 1970. var dateInMillisecs = selectedDate.valueOf(); Please note that this is the value of the date in UTC! I always like to store dates in UTC as I learnt a long time ago that it saves a lot of refactoring at a later date... When I convert the dates back to their original back on the server I will need the UTC offset that was used when calculating the dates, this and how to actually serialise the dates and get them posted back will be the subject of another post.

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