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• How to implement multi relationship in MS SQL?

  - by Ethan

  I’m trying to design a database to use with ASP.net MVC application. Here is the scenario: There are three entities and users can post their comments for each of these different entities. I just wonder how just put one table for Comments and link all other entities to it. Obviously, Comments table needs 3 references (foreign key) to those tables but as you know these foreign keys can’t be null and just one of them can be filled for each row. Is there any better way than implementing three different tables for each entity’s comments? Cheers Ethan

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• Core Data - Breaking A Relationship

  - by Garry

  Hi, I have a Patient entity and a List entity. A Patient can belong to several different lists and a list can have several different patients. Say I have a patient who belongs to 3 lists (A, B, C). I want to remove the patient from lists A & B. I do not want to delete lists A & B themselves though obviously. How do I go about doing this?

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• ASP.NET Membership and Roles separation relationship

  - by Saif Khan

  Hi, I have an ASP.NET project where I want to keep the membership (SQL Provider) in a separate database and the Roles/Profiles will be per application. Question What is the KEY that relates between the Membership database and the Roles/Profile database? Is it the UserID or UserName? I opened up the tables in separate expolrer and notice the UserID is different in the Membership database from that in the application Roles database.

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• How do I use this indirect relationship?

  - by tyjkenn

  I'm working on incorporating a reputation system into my site, similar to SO. Here is how it is structured: User hasMany Project User hasMany Answer Project hasMany Rating Answer hasMany Rating Rating belongsTo Project where Rating.parent_type = Project Rating belongsTo Answer where Rating.parent_type = Answer Rating's value field will be a number between 1 and 5. The user should gain +10 for every 5-star review, +5 for every 4-star review, and +1 for every 3-star review. The way I currently have it set up is this: a recalcRep($id) action in the UsersController (along with other actions in other controllers, when necessary) calls the calcRep($id) method inside the User model, which is supposed to calculate the reputation of a user with an id of $id. public function calcRep($id) { $rep = 0; $data = $this->Rating->find('all'); //does not work, because it is not directly associated foreach($data as $rating) { if(($rating['Rating']['parent_type'] == 'Project' && $rating['Project']['user_id']==$id) or ($rating['Rating']['parent_type'] == 'Answer' && $rating['Answer']['user_id']==$id)) { if($rating['Rating']['value']==5) { $rep += 10; } else if($rating['Rating']['value']==4) { $rep += 5; } else if($rating['Rating']['value']==3) { $rep += 2; } } } $data['User']['reputation'] = $rep; $this->save($data); } I may be approaching this in completely the wrong way, but I can't figure out how to find all the ratings that belong to any of the children of a specific user.

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• [PHP] Kohana-v3 ORM parent relationship

  - by VDVLeon

  Hi all, I just started with the version 3 of the Kohana Framework. I have worked a little with the $_has_many etc. Now I have the table pages. The primary key is pageID. The table has a column called parentPageID. Now I want to make a ORM model who, when accesed like this $page->parent->find() returns the page identified by parentPageID. I have the following already: // Settings protected $_table_name = 'pages'; protected $_primary_key = 'pageID'; protected $_has_one = array( 'parent' => array( 'model' => 'page', 'foreign_key' => 'parentPageID', ), ); But that does not work, it simply returns the first page from the table. Last query says this: SELECT `pages`.* FROM `pages` ORDER BY `pages`.`pageID` ASC LIMIT 1 Does somebody know how to solve this? I know this can: $parent = $page->parent->find($page->parentPageID); but it must be and can be cleaner (I think).

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• Rails3: ActiveRecord model relationship with YAML file

  - by moshimoshi

  Hi, I have an ActiveRecord model Group and a YAML table stored in config/users.yaml just like: - {login: titi, password: 123456, group_id: 2} - {login: toto, password: 987654, group_id: 7} And I would like to link them by a sexy way. Can you help me? Many thanks for any help!

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• one to many jpa relationship

  - by user309944

  Hai I have created two table first table as student package com.crimson.rship; import javax.persistence.Basic; import javax.persistence.Entity; import javax.persistence.FetchType; import javax.persistence.Id; import javax.persistence.OneToMany; @Entity(name="student") public class student { @Id private String stumailid; @Basic private String fathername; @Basic private String mothername; @Basic private String doa; @Basic private String dob; public student(String stumailid,String fathername,String mothername,String doa,String dob) { // TODO Auto-generated constructor stub this.stumailid=stumailid; this.fathername=fathername; this.mothername=mothername; this.doa=doa; this.dob=dob; } public void setStumailid(String stumailid) { this.stumailid = stumailid; } public String getStumailid() { return stumailid; } public void setFathername(String fathername) { this.fathername = fathername; } public String getFathername() { return fathername; } public void setMothername(String mothername) { this.mothername = mothername; } public String getMothername() { return mothername; } public void setDoa(String doa) { this.doa = doa; } public String getDoa() { return doa; } public void setDob(String dob) { this.dob = dob; } public String getDob() { return dob; } } Second table as mark package com.crimson.rship; import java.util.Collection; import javax.persistence.Basic; import javax.persistence.Entity; import javax.persistence.FetchType; import javax.persistence.Id; import javax.persistence.JoinColumn; import javax.persistence.JoinTable; import javax.persistence.OneToMany; @Entity(name="mark") public class mark { @Id private String stumailid; @Basic private String fathername; @Basic private String mothername; @OneToMany(mappedBy="mark",targetEntity=student.class,fetch=FetchType.EAGER) private Collection orders; public mark(String stumailid,String fathername,String mothername) { // TODO Auto-generated constructor stub this.stumailid=stumailid; this.fathername=fathername; this.mothername=mothername; } public void setStumailid(String stumailid) { this.stumailid = stumailid; } public String getStumailid() { return stumailid; } public void setFathername(String fathername) { this.fathername = fathername; } public String getFathername() { return fathername; } public void setMothername(String mothername) { this.mothername = mothername; } public String getMothername() { return mothername; } public void setOrders(Collection orders) { this.orders = orders; } public Collection getOrders() { return orders; } } But this above coding working is not working correctly.can any one help me Thanks in advance

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• Rails Nested Attributes, Relationship for Shared or Common Object

  - by SooDesuNe

  This has to be a common problem, so I'm surprised that Google didn't turn up more answers. I'm working on a rails app that has several different kinds of entities, those entities by need a relation to a different entity. For example: Address: a Model that stores the details of a street address (this is my shared entity) PersonContact: a Model that includes things like home phone, cell phone and email address. This model needs to have an address associated with it DogContact: Obviously, if you want to contact a dog, you have to go to where it lives. So, PersonContact and DogContact should have foreign keys to Address. Even, though they are really the "owning" object of Address. This would be fine, except that accepts_nested_attributes_for is counting on the foreign key being in Address to work correctly. What's the correct strategy to keep the foreign key in Address, but have PersonContact and DogContact be the owning objects?

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• How to implement multi relationship in SQL Server?

  - by Ethan

  I’m trying to design a database to use with ASP.net MVC application. Here is the scenario: There are three entities and users can post their comments for each of these different entities. I just wonder how just put one table for Comments and link all other entities to it. Obviously, Comments table needs 3 references (foreign key) to those tables but as you know these foreign keys can’t be null and just one of them can be filled for each row. Is there any better way than implementing three different tables for each entity’s comments?

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• [Ruby on Rails] complex model relationship

  - by siulamvictor

  I am not sure am I doing these correct. I have 3 models, Account, User, and Event. Account contains a group of Users. Each User have its own username and password for login, but they can access the same Account data under the same Account. Events is create by a User, which other Users in the same Account can also read or edit it. I created the following migrations and models. User migration class CreateUsers < ActiveRecord::Migration def self.up create_table :users do |t| t.integer :account_id t.string :username t.string :password t.timestamps end end def self.down drop_table :users end end Account migration class CreateAccounts < ActiveRecord::Migration def self.up create_table :accounts do |t| t.string :name t.timestamps end end def self.down drop_table :accounts end end Event migration class CreateEvents < ActiveRecord::Migration def self.up create_table :events do |t| t.integer :account_id t.integer :user_id t.string :name t.string :location t.timestamps end end def self.down drop_table :events end end Account model class Account < ActiveRecord::Base has_many :users has_many :events end User model class User < ActiveRecord::Base belongs_to :account end Event model class Event < ActiveRecord::Base belongs_to :account belongs_to :user end so.... Is this setting correct? Every time when a user create a new account, the system will as for the user information, i.e. username and password. How can I add them into correct tables? How can I add a new event? I am sorry for such a long question. I am not very understand the rails way in handling such data structure. Thank you guys for answering me. :)

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• SQL Alchemy: Relationship with grandson

  - by giomasce

  I'm building a SQL Alchemy structure with three different levels of objects; for example, consider a simple database to store information about some blogs: there are some Blog object, some Post object and some Comment objects. Each Post belongs to a Blog and each Comment belongs to a Post. Using backref I can automatically have the list of all Posts belonging to a Blog and similarly for Comments. I drafted a skeleton for such a structure. What I would like to do now is to have directly in Blog an array of all the Comments belonging to that Blog. I've tried a few approaches, but they don't work or even make SQL Alchemy cry in ways I can't fix. I'd think that mine is quite a frequent need, but I couldn't find anything helpful. Colud someone suggest me how to do that? Thanks.

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• Accessing two sides of a user-user relationship in rails

  - by Lowgain

  Basically, I have a users model in my rails app, and a fanship model, to facilitate the ability for users to become 'fans' of each other. In my user model, I have: has_many :fanships has_many :fanofs, :through => :fanships In my fanship model, I have: belongs_to :user belongs_to :fanof, :class_name => "User", :foreign_key => "fanof_id" My fanship table basically consists of :id, :user_id and :fanof_id. This all works fine, and I can see what users a specific user is a fan of like: <% @user.fanofs.each do |fan| %> #things <% end %> My question is, how can I get a list of the users that are a fan of this specific user? I'd like it if I could just have something like @user.fans, but if that isn't possible what is the most efficient way of going about this? Thanks!

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• Suggestions for a Live chat software on websites for customer support?

  - by Munish Goyal

  Recommendations needed. We want to get in touch with customers via live chat. Requirements: chat window customisable to mingle with website theme (colors etc) preferably the window should be within webpage and not only pop-out/popup. ease of use by customer minimally intrusive should have triggers/Alerts to backend side. for ex: user is unable to fill-up signup form or something, we should be able to offer help to user and this chat window automatically shows to user. What is the cost ? UPDATE: After R&D we also narrowed down to comm100 and liveperson, and we will go with comm100. LP is best commerical soln. but comm100 is a good free soln. We go with comm100 as starting point. But it gives out exceptions alerts sometimes in the dashboard. Can it be configured for chat invitations triggered on certain conditions. Currently only a timebased trigger is available. Any other major difference between these two ?

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• Doctrine: How to traverse from an entity to another 'linked' entity?

  - by ropstah

  I'm loading 3 different tables using a cross-join in Doctrine_RawSql. This brings me back the following object: User -> User class (doctrine base class) Settings -> DoctrineCollection of Setting User_Settings -> DoctrineCollection of User_Setting The object above is the result of a many-to-many relationship between User and Setting where User_Setting acts as a reference table. User_Setting also contains another field named value. This obviously contains the value of the corresponding Setting. All good so far, however the Settings and User_Settings properties of the returned User object are in no way linked to each other (apart from the setting_id field ofcourse). Is there any direct way to traverse directly from the Settings property to the corresponding User_Settings property? This is the corresponding query: $sets = new Doctrine_RawSql(); $sets->select('{us.*}, {s.*}, {uset.*}') ->from('(User us CROSS JOIN Setting s) LEFT JOIN User_Setting uset ON us.user_id = uset.user_id AND s.setting_id = uset.setting_id') ->addComponent('us', 'User us') ->addComponent('uset', 'us.User_Setting uset') ->addComponent('s', 'us.Setting s') ->where('s.category_id = ? AND us.usr_auto_key = ?',array(1, 1)); $sets = $sets->execute();

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• How Social Is Your Contact Center?

  - by Charles Knapp

  More than 75% of consumers have complained on a social site after a poor customer experience. Yet, 70% of companies have little understanding of the social media conversations about their brand. To deliver upon your brand promise, retain customers, and increase their lifetime value, you must deliver great customer experiences across social, mobile, phone, and chat channels. Siloed channels produce poor customer experiences. Social channels must integrate with the people, processes, technology, and traditional channels used to satisfy customers. The more effective a company’s social marketing, the greater the demand for effective social service. However, service is not a job for social marketers. It is a job for service specialists, focused on KPIs such as response time, first contact resolution, satisfaction, churn, retention, and customer lifetime value. Most social-enabled contact centers are at the early adopter stage, attempting to “bolt on” social media as a side process. Many are experiencing inconsistent customer experiences, higher costs, and negligible return on investments. Service leaders should consider carefully how to integrate social channels with their current customer service and support people, processes, technology, and channels. Here is one company realizing success: the pre-integrated Oracle RightNow Social Experience “empowers our contact center operations by enabling our agents to join customer conversations that are happening on social sites like Twitter and Facebook and integrate those conversations into our overall multichannel customer engagement processes.” — Lisa Larson, Drugstore.com

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• Partner Blog Series: PwC Perspectives - Looking at R2 for Customer Organizations

  - by Tanu Sood

  Welcome to the first of our partner blog series. November Mondays are all about PricewaterhouseCoopers' perespective on Identity and R2. In this series, we have identity management experts from PricewaterhouseCoopers (PwC) share their perspective on (and experiences with) the recent identity management release, Oracle Identity Management R2. The purpose of the series is to discuss real world identity use cases that helped shape the innovations in the recent R2 release and the implementation strategies that customers are employing today with expertise from PwC. Part 1: Looking at R2 for Customer Organizations In this inaugural post, we will discuss some of the new features of the R2 release of Oracle Identity Manager that some of our customer organizations are implementing today and the business rationale for those. Oracle's R2 Security portfolio represents a solid step forward for a platform that is already market-leading.  Prior to R2, Oracle was an industry titan in security with reliable products, expansive compatibility, and a large customer base.  Oracle has taken their identity platform to the next level in their latest version, R2.  The new features include a customizable UI, a request catalog, flexible security, and enhancements for its connectors, and more. Oracle customers will be impressed by the new Oracle Identity Manager (OIM) business-friendly UI.  Without question, Oracle has invested significant time in responding to customer feedback about making access requests and related activities easier for non-IT users.  The flexibility to add information to screens, hide fields that are not important to a particular customer, and adjust web themes to suit a company's preference make Oracle's Identity Manager stand out among its peers.  Customers can also expect to carry UI configurations forward with minimal migration effort to future versions of OIM.  Oracle's flexible UI will benefit many organizations looking for a customized feel with out-of-the-box configurations. Organizations looking to extend their services to end users will benefit significantly from new usability features like OIM’s ‘Catalog.’  Customers familiar with Oracle Identity Analytics' 'Glossary' feature will be able to relate to the concept.  It will enable Roles, Entitlements, Accounts, and Resources to be requested through the out-of-the-box UI.  This is an industry-changing feature as customers can make the process to request access easier than ever.  For additional ease of use, Oracle has introduced a shopping cart style request interface that further simplifies the experience for end users.  Common requests can be setup as profiles to save time.  All of this is combined with the approval workflow engine introduced in R1 that provides the flexibility customers need to meet their compliance requirements. Enhanced security was also on the list of features Oracle wanted to deliver to its customers.  The new end-user UI provides additional granular access controls.  Common Help Desk use cases can be implemented with ease by updating the application profiles.  Access can be rolled out so that administrators can only manage a certain department or organization.  Further, OIM can be more easily configured to select which fields can be read-only vs. updated.  Finally, this security model can be used to limit search results for roles and entitlements intended for a particular department.  Every customer has a different need for access and OIM now matches this need with a flexible security model. One of the important considerations when selecting an Identity Management platform is compatibility.  The number of supported platform connectors and how well it can integrate with non-supported platforms is a key consideration for selecting an identity suite.  Oracle has a long list of supported connectors.  When a customer has a requirement for a platform not on that list, Oracle has a solution too.  Oracle is introducing a simplified architecture called Identity Connector Framework (ICF), which holds the potential to simplify custom connectors.  Finally, Oracle has introduced a simplified process to profile new disconnected applications from the web browser.  This is a useful feature that enables administrators to profile applications quickly as well as empowering the application owner to fulfill requests from their web browser.  Support will still be available for connectors based on previous versions in R2. Oracle Identity Manager's new R2 version has delivered many new features customers have been asking for.  Oracle has matured their platform with R2, making it a truly distinctive platform among its peers. In our next post, expect a deep dive into use cases for a customer considering R2 as their new Enterprise identity solution. In the meantime, we look forward to hearing from you about the specific challenges you are facing and your experience in solving those. Meet the Writers Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years. Praveen Krishna is a Manager in the Advisory  Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving.

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• Looking for an customer email support system

  - by Martin

  Looking for a "customer email management system" similar to MailTank to deal with support emails. MailTank seemed perfect but it was a bit expensive. I tested the Email Center Pro also but thought it was too messy. Is there something that is simple, cheap, handles 3-5 users and to assign emails and conversations to a particular user?

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• Oracle OpenWorld Update: Oracle GoldenGate Customer Panels

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} We are two weeks out from the start of Oracle OpenWorld 2012. The Data Integration team has a solid line-up of product and customer sessions for you to attend this year, plus five hands-on labs, and numerous demonstration pods in Moscone South. On Monday we kick the track off with Brad Adelberg’s Future Strategy, Direction and Roadmap for Oracle’s Data Integration Platform at 10:45AM in Moscone West 3005. Over the rest of the week we have a number of deep dive sessions that build out the themes that Brad discusses in his keynote, but the two that I would like to highlight today are our Oracle GoldenGate customer panels. The first customer panel is on Zero Downtime Operations and is on Monday at 1:45 in Moscone West 3005. The theme of this session is how to reduce downtime for critical must-succeed systems. Here’s a rundown of the session: Bank of America, TALX, and St. Jude Medical all have users communities that expect systems to be available around the clock. In this customer panel session, Bank of America discusses how it will be leveraging Oracle GoldenGate. St. Jude Medical shares how it is using Oracle GoldenGate to achieve a zero-downtime migration for a 5 TB Oracle online transaction processing (OLTP) 24/7 mission-critical database. TALX discusses how Equifax Workforce Information Services used Oracle GoldenGate to move from processing online transactions in a single site to processing concurrently from two geographically disparate data centers, providing a highly available solution with significant burst capacity. On Tuesday at 11:45 in Moscone West 3005 we switch gears and host a customer panel on Operational Reporting. The theme of this customer panel is all around reporting and how Oracle GoldenGate raises the bar on reporting by enabling real-time access to real-time data. Here’s a rundown of the session: Turk Telekom and Comcast are half a world away from each other, but these two powerhouse companies have both drastically improved performance and access to real-time data by using Oracle GoldenGate. During this panel discussion, Turk Telekom will explain its evaluation and implementation of Oracle GoldenGate, how the business has experienced significant improvements in the core database and reporting platform, and how it plans to expand its usage into its SOA architecture and its architecture based on Oracle’s Siebel platform. Comcast will explain its implementation of Oracle GoldenGate and how it moves data in real time from its mission-critical HP NonStop database to a Teradata data warehouse. Join us at our sessions to learn what other customers are doing with our products or stop by our demo pods in Moscone south and meet the product management and development teams.

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• WebCenter Customer Spotlight: Los Angeles Department of Water and Power

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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• Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Four Easy Ways to Save a Rocky CRM Relationship

  - by Divya Malik

   Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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• The Evolution of an Era: Customer Experience in Retail

  - by Michael Hylton

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• New Agile PLM Customer Testimonial Videos on YouTube

  - by Kerrie Foy

  Have you visited the Oracle Agile PLM channel on YouTube recently? There are many new video testimonials, and even an overview of how Oracle Agile PLM helps companies drive powerful corporate performance by maximizing product profitability. Here are a few highlights... Oracle Agile PLM: Proven Results Watch an overview of the transformative success our customers have realized using Oracle Agile PLM applications to take their company to the next level. Alcatel-Lucent Ups Competitive Edge with Oracle Agile PLM and Oracle EBS Brad Magnani of Alcatel-Lucent Enterprise describes how the Oracle Agile PLM and Oracle EBS solutions help speed time to market, eliminate wasted cash, secure data, and ensure product quality, enabling innovation and success. Herbalife: an Oracle Agile PLM Customer Video Filmed at OpenWorld 2010 Listen to Gary Swanson of Herbalife describe how his organization realizes powerful new insight into product information with Agile PLM Business Intelligence (BI). Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Kim Glenn Tyson: an Oracle Agile PLM for Process Customer Video Filmed at OpenWorld 2010, featuring Amber Woods We are so proud to have two testimonials from Tyson Foods! Tune in to each to see the unique perspectives on Agile PLM for Process at Tyson from different organizational views, demonstrating Oracle's ability to enable enterprise-wide PLM implementations delivering superior results. Take a moment to view these interesting customer testimonials to learn how Oracle Agile PLM applications are helping companies succeed. Subscribe to our YouTube channel today!

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• Learn How to Integrate Social Media into Your Customer Service - December 12 Webcast

  - by Tuula Fai

  Are you interested in learning more about social media customer service strategies? Then register for CRM Magazine's Roundtable Webcast, Four Social Media Support Strategies, being held Wednesday, December 12 from 11 AM - 12 PM PT (2 - 3 PM ET). The webcast features Oracle's Charlie Knapp, Director of CRM/CX Applications, Product Marketing who will speak on best practices for social enabling your contact center and customer support. Here is a brief overview of the webinar: Today's customers reveal an incredible amount of valuable information through social media on a daily basis. How well is your organization able to listen and repond? Join Parature, Verint Systems, KANA, and Oracle in this free webinar and learn how to: Enable collaboration across the enterprise to provide service and support in social media. Enhance loyalty, drive voice of the customer listening, and reduce costs. Intelligently identify, route, and engage directly with your customers through social media. Integrate social media into contact center workflows to solve customer issues, protect your brand, and improve satisfaction. Register now to join us for this free web event.  

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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