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• Best practices for QA / testing in an Agile (Scrum+XP) team?

  - by Srirangan

  Hey guys, We're getting a QA for the first time in our project. We're not sure how to best use him. We work in an Agile environment. Pair programming, user stories, short sprints (two weeks), daily stand-ups, retrospectives, planning meetings, quick releases etc. One obviously way to use a tester is to verify bugs fixes and user stories every sprint. Are there any better ways for an Agile team to utilize a tester. Thanks, Sri

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• In MVC framworks (such as Ruby on Rails), do usually Model spell as singular and controller and view

  - by Jian Lin

  I usually see Ruby on Rails books using script/generate model Story name:string link:string which is a singular Story, while when it is controller script/generate controller Stories index then the Story now is Stories, which is plural. Is this a standard on Ruby on Rails? Is it true in other MVC frameworks too, like CakePHP, Symfony, Django, or TurboGears? I see that in the book Rails Space, the controller is also called User, which is the same as the model name, and it is the only exception I see.

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• SQL Authority News – Presenting at SQL Bangalore on May 3, 2014 – Performing an Effective Presentation

  - by Pinal Dave

  SQL Bangalore is a wonderful community and we always have a great response when we present on technology. It is SQL User Group and we discuss everything SQL there. This month we have SQL Server 2014 theme and we are going to have a community launch on this subject. We have the best of the best speakers presenting on SQL Server 2014 technology. Looking at the whole line of celebrity speakers, I have decided not to present on SQL Server. I will be presenting on the performance tuning subject, but with the twist of soft skills. I will be presenting on “Performing an Effective Presentation“. Trust me, you do not want to miss this presentation, I will be presenting on how to present effectively when presenting SQL Server topics. What this session will NOT have I personally believe that we all are good presenters most of the time. We can all easily call out if someone is bad presenter. There is no point talking about basics like bigger bullet points, talk loudly, talk with confidence, use better analogies etc. In simple words – this is not going to some philosophy session and boring notes. What this session will have Well, this session will tell stories of my life. It will tell how we can present about technology and SQL Server with the help of stories and personal experience. I am going to tell stories about two legends  who have inspired me. Right after that we will be doing two exercises together where we will learn quickly and effectively, how to become better speaker – instantly! There is no video recording of this session. If you want to get resources from this session, please sign up my newsletter at http://bit.ly/sqllearn Here are few of the slides from this presentation: Here is the details about the event and location Venue:Microsoft Corporation, Signature Building,Embassy Golf Links Business Park, Intermediate Ring Road, Domlur, Bangalore – 560071 The agenda is amazing – we have top line SQL Speakers. Everyone is welcome and don’t forget to get your friend along for this event. Loads to learn and tons to share !!! Keynote (20 mins) by Anupam Tiwari – Business Program Manager – GTSC Backup Enhancements with SQL Server 2014 by Amit Banerjee – PFE Microsoft Performance Enhancements with SQL Server 2014 by Sourabh Agarwal - PFE Microsoft LUNCH BREAK Performing an effective Presentation by Pinal Dave – Community Member (SQLAuthority.com) InMemory Enhancements with SQL Server 2014 by Balmukund Lakhani – Support Escalation Engg. Microsoft Some more lesser known enhancements with SQL Server 2014 by Vinod Kumar – Technical Architect Microsoft MTC Power Packed – Power BI with SQL Server by Kane Conway – Support Escalation Engg. Microsoft I am very big fan of Amit, Balmukund and Vinod – I have always watched their session and this time, I am going to once again attend their session without missing a single min. They are SQL legends, I am going to be there and learn when they are sharing their knowledge.  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, T SQL

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• UIWebView not loading URL when URL is passed from UITableView

  - by Mark Hazlett

  Hey Everyone, So i'm building a webView into my application to show the contents of a URL that I am passing from a selection in a UITableView. I know the UIWebView is loading content properly because if you hard code say http://www.google.ca into the NSURL then it loads fine, however when I'm passing the URL that I parsed from an RSS feed back from the UITableView it won't load the URL properly. I tried the debugger and the URL is coming out as nil right before I try and parse it, however I can use NSLog to print the value of it out to the console. here's the code in my UIViewController that has my UIWebView #import <UIKit/UIKit.h> @interface ReadFeedWebViewController : UIViewController { NSString *urlToGet; IBOutlet UIWebView *webView; } @property(nonatomic, retain) IBOutlet UIWebView *webView; @property(nonatomic, retain) NSString *urlToGet; @end Here's the code for my implementation's viewDidLoad method... // Implement viewDidLoad to do additional setup after loading the view, typically from a nib. - (void)viewDidLoad { [super viewDidLoad]; NSLog(@"Url inside Web View Controller - %@", urlToGet); NSURL *url = [NSURL URLWithString:urlToGet]; NSURLRequest *requestObj = [NSURLRequest requestWithURL:url]; [self.webView loadRequest:requestObj]; } Once again, I can print the URL to NSLog fine and if I hard code the URL into the NSURL object then it will load fine in the UIWebView. Here is where I'm setting the value in my UITableViewController... - (void)tableView:(UITableView *)tableView didSelectRowAtIndexPath:(NSIndexPath *)indexPath { ReadFeedWebViewController *extendedView = [[ReadFeedWebViewController alloc] init]; int storyIndex = [indexPath indexAtPosition: [indexPath length] - 1]; extendedView.urlToGet = [[stories objectAtIndex: storyIndex] objectForKey:@"link"]; //NSLog([[stories objectAtIndex: storyIndex] objectForKey:@"summary"]); NSLog([[stories objectAtIndex: storyIndex] objectForKey:@"link"]); [self.navigationController pushViewController:extendedView animated:YES]; [extendedView release]; } However, since I can print the value using NSLog in the extendedView view controller I know it's being passed properly. Cheers

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• How to display recently view items in iphone

  - by Pugal Devan

  Hi friends, I have created tab bar and have three views. Tab-1 --> table view and it navigates to detail table view. Tab-2 --> map view. Tab-3 --> table view.(Recent view for Tab-1 items). Now i have displayed the names in the table view in tab-1. The names are changed dynamically and displayed using XML parsing. In tab-3 is the recent view. Now i want to display the details in recent view those who visit recently in tab-1 view. I want to display only 10 items in the recent view. So i have used NSMutableArray and i have set deleagtes due to get the items in recent view from tab-1 view. How to avoid the duplicate recent items and how to remove the older items and inserts the new recent items in recent view. Here my sample code, In Recent view class, stories = [[NSMutableArray alloc] initWithCapacity:10]; items = [[NSMutableDictionary alloc] init]; NSString *preferName = [devDelegate getCurrentAuthor]; //(get name dynamically) [items setObject:preferName forKey:@"preferName"]; [stories addObject:[items copy]]; cell.textLabel.text = [[stories objectAtIndex:storyIndex] objectForKey:@"preferName"]; So please guide me to how to achieve this. Thanks.

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• how to decrease queries in php/mysql array selection loop

  - by Mac Taylor

  hey guys i need to show stories details and tags' names in my php/mysql project . for every story row, there is a filed named : tags that save tags id as an array Table name: stories table filed : tags example of tags filed : 1 5 6 space between them and i have a tag table that looks like this Table name : bt_tags Table fileds : tid,tag now problem : when using while loop to fetch all fields in story table , the page uses 1 query to show every stories' detail but for showing tag's names , i should query another table to find names , we have ids stored in story table now i used for loop between while loop to show tag names but im sure there is a better way to decrease page queries $result = $db->sql_query("SELECT * FROM ".STORY_TABLE." "); while ($row = $db->sql_fetchrow($result)) { //fetching other $vars ---- $tags_id = explode(" ",$row['tags']); $c = count($tags_id); for($i=1;$i<$c-1;$i++){ list($tag_name,$slug) = $db->sql_fetchrow($db->sql_query( 'SELECT `tag`,`slug` FROM `bt_tags` WHERE `tid` = "'.tags_id[$i].'" LIMIT 1' )); $sow_tags = '$tag_name,'; } im not allowed to change anything in database table how can i improve this script and show tag's names without using *for loop ?*

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• Ubuntu 10.04 with HD flash

  - by Brad Robertson

  Just noticed that 10.04 is out. My media server has been packed away for a few months but I might dust if off and give 10.04 a shot but I thought I'd see if anyone has any success stories with HD flash in either Chrome or Firefox. I'm currently running Ubuntu 9.10 and it was a large enough pain to get VDPAU working with my Zotac Ion-ITX-C board (eventually found an mplayer PPA that had it compiled in) From reading the 10.04 docs it looks like this is standard now, but I'm wondering about streaming HD, from, say flash or Divx. I've never been able to get HD flash to play without it being extremely choppy, and I chalk this up to the lack of hardware assisted decoding like VDPAU (a guess). My board certainly isn't a competitor in CPU power or memory, which is why i've needed the HW accelerated decoding for HD vids in the past. Just wondering if anyone has had any success stories playing HD vid online (flash, divx or what have you)

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• Redmine + Backlogs not working on Turnkey Linux (Ubuntu)

  - by Riddler

  I'm trying to get Redmine + Backlogs work, so for starters I took a virtual appliance with Redmine from Turnkey Linux (http://www.turnkeylinux.org/redmine) and installed Backlogs on top of it, following the installation instructions (http://www.redminebacklogs.net/en/installation/ - used method #2). It seems to have installed ok, but when I go to the "Backlogs" tab and attempt to create some stories, this is what I get - first shows some kind of error/warning icon, others continue to display "in progress" icon indefinitely (can't post a screenshot, unfortunately, but you can take a look at it here: http://www.redmine.org/attachments/5329/Backlogs.jpg). None of the stories get actually created - leaving this tab and returning back to it shows empty backlogs. So.. what am I doing wrong, and how to fix this?

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• What's the weirdest thing you've ever seen a non-techie do to a computing device?

  - by googletorp

  I thought it would be fun to bring out the stories on what people have done throughout the ages with computers due to their sometimes, to put it politely, less than perfect grasp of technology. I'll start out with a little story from my high-school days. After graduation, a classmate of mine, who took IT and subsequently scored an A in the subject, was sent an e-mail by a friend. She replied to his mail: "I'm sorry, but I can't reply your mail, since I don't have your email address." Till this day I still can't understand why she gave such a weird reply as she was a bright girl although not a techie. Now, let's hear those other battle stories from the real world...

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• How do you measure the value of your software?

  - by Mike

  Hi, One of the principles of agile is that you should measure working software: Working software is the primary measure of progress - 12 principles of Agile The thing is, while I can measure my software in terms of stories done, bugs squashed or the volume of defect reports decreasing, I'm stuck on how to measure the value of my software. If I use Mike Cohn as an example and his helping SalesForce.com deliver 500% more value to it's customers compared to the previous year* - how do I measure that increase? How do I measure where I am right now? Other metrics he uses are the number of features and the number of features per developer. This is something I could work out if my backlog was in good order and the stories were cut up by 'feature', but we're just starting out with Agile, so I need some way of working out what the value is we deliver now, then use a similar metric in say, six months, to see if we've increased our output. I've heard about measuring value of software by an uptick in revenue, or an increase in customer satisfaction (how would you measure that though?) but those increases could be attributed to anything in the company (sales, accounting, support) and not directly to the work my department is doing. So, how do you guys measure the value of your software and how did you start? Thanks, Mike *Succeeding With Agile - Mike Cohn

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• Why’s (Poignant) Guide to Ruby

  - by Ben Griswold

  You’re familiar with O’Reilly’s brilliant Head First Series, right?  Great.  Then you know how every book begins with an explanation of the Head First teaching style and you know the teaching format which Kathy Sierra and Bert Bates developed is based on research in cognitive science, neurobiology and educational psychology and it’s all about making learning visual and conversational and attractive and emotional and it’s highly effective.  Anyway, it’s a great series and you should read every last one of the books. Moving on… I’ve been wanting to learn more about Ruby and Why’s (Poignant) Guide to Ruby has been on my reading list for a while and there was talk about cartoon foxes and other silliness and I figured Why’s (Poignant) Guide to Ruby probably takes the same unorthodox teaching style as the Head First books – and that’s great – so I read the book, in piecemeal, over the last couple of weeks and, well, I figured wrong. Now having read the book, here’s my take on Why’s (Poignant) Guide – it’s very creative and clever and it does a darn good job of introducing one to Ruby.  If you’re interested in Ruby or simply interested, the online book is worth your time.  If you’re thinking (like me) that cartoon foxes will be doing the teaching, that’s simple not the case.  However, the cartoons and the random stories in the sidebar may serve a purpose. Unlike the Head First books where images and captions are used to further explain the teachings, the cartoons and stories in Why’s Guide serve as intermission and offer your brain a brief moment of rest before the next Ruby concept is explained.  It’s not a bad strategy, but definitely not as effective as the Head First techniques.  

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• Google bots are severely affecting site performance

  - by Lynn

  I have an aggregate site on a linux server that pulls in feeds from a universe of about 2,000 blogs. It's in Wordpress 3.4.2 and I have a cron job that is staggered to run five times an hour on another server to pull in the stories and then publish them to the front page of this site. This is so I didn't put too much pressure all on one server. However, the Google bots, which visit a few times every hour bring the server to its knees in the morning and evenings when there is an increase in traffic on the site. The bots have something like 30,000 links to follow at this point. How do I throttle the bots to simply grab the new stories off the front page and stop there? EDIT- Details of my server configuration: The way we have this set up is the server that handles all the publishing is an unmanaged instance via AWS. It mounts the NFS server and connects to the RDS to update content, etc. You get to this publishing instance via a plugin that detects the wp-admin link and then redirects you into there. The front end app server also mounts the NFS and requests data from the RDS. It is the only one that has the WP Super Cache on it.... The OS is Ubuntu on the App server and the NFS runs CentOs. The front end is Nginx and the publishing server is Apache.

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• Dealing with selfish team member(s)

  - by thegreendroid

  My team is facing a difficult quandary, a couple of team members are essentially selfish (not to be confused with dominant!) and are cherry-picking stories/tasks that will give them the most recognition within the company (at sprint reviews etc. when all the stakeholders are present). These team members are very good at what they do and are fully aware of what they are doing. When we first started using agile about a year ago, I can say I was quite selfish too (coming from a very individual-focused past). I took ownership of certain stories and didn't involve anyone else in it, which in hindsight wasn't the right thing to do and I learnt from that experience almost immediately. We are a young team of very ambitious twenty somethings so I can understand the selfishness to some extent (after all everyone should be ambitious!). But the level to which this selfishness has reached of late has started to bother me and a few others within my team. The way I see it, agile/scrum is all about the team and not individuals. We should be looking out for each other and helping each other improve. I made this quite clear during our last retrospective, that we should be fair and give everyone a chance. I'll wait and see what comes out of it in the next few sprints. In the meantime, what are some of the troubles that you have faced with selfish members and how did you overcome them?

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• Developer Preview of Java SE 8 for ARM Now Available

  - by Tori Wieldt

  A Developer Preview of Java SE 8 including JavaFX (JDK 8) on Linux for ARM processors is now available for immediate download from Java.net. As Java Evangelist Stephen Chin says, "This is a great platform for doing small embedded projects, a low cost computing system for teaching, and great fun for hobbyists." This Developer Preview is provided to the community so that you can provide us with valuable feedback on the ongoing progress of the project. We wanted to get this release out to you as quickly as we can so you can start using this build of Java SE 8 on an ARM device, such as the Raspberry Pi (http://raspberrypi.org/). Download JDK 8 for ARM Read the documentation for this early access release Let Us Know What You Think!Use the Forums to share your stories, comments and questions. Java SE Snapshots: Project Feedback Forum  JavaFX Forum We are interested in both problems and success stories. If something does not work or behaves differently than what you expect, please check the list of known issues and if yours is not listed there, then report a bug at JIRA Bug Tracking System. More ResourcesJavaFX on Raspberry Pi – 3 Easy Steps by Stephen Chin OTN Tech Article: Getting Started with Java SE Embedded on the Raspberry Pi by Bill Courington and Gary Collins Java Magazine Article: Getting Started with Java SE for Embedded Devices on Raspberry Pi (Free subscription required) Video: Quickie Guide Getting Java Embedded Running on Raspberry Pi by Hinkmond Wong 

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• Agile development challenges

  - by Bob

  With Scrum / user story / agile development, how does one handle scheduling out-of-sync tasks that are part of a user story? We are a small gaming company working with a few remote consultants who do graphics and audio work. Typically, graphics work should be done at least a week (sometimes 2 weeks) in advance of the code so that it's ready for integration. However, since SCRUM is supposed to focus on user stories, how should I split the stories across iteration so that they still follow the user story model? Ideally, a user story should be completed by all the team members in the same iteration, I feel that splitting them in any way violates the core principle of user story driven development. Also, one front end developer can work at 2X pace of backend developers. However, that throws the scheduling out of sync as well because he is either constantly ahead of them or what we have done is to have him work on tasks that not specific to this iteration just to keep busy. Either way, it's the same issue as above, splitting up user story tasks. If someone can recommend an active Google agile development group that discusses these and other issues, that'll be great. Also, if you know of a free alternative to Pivotal Labs, let me know as well. I'm looking now at Agilo.

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• Improved Customer Experience, but at what Cost?

  - by Tony Berk

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits?That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction.What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Click here, to learn more about Oracle Customer Experience and stay tuned for more customer spotlights.

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• Tips for achieving "continual" delivery

  - by Ben

  A team is experiencing difficulty releasing software on a frequent basis (once every week). What follows is a typical release timeline: During the iteration: Developers work on stories on the backlog on short-lived (this is enthusiastically enforced) feature branches based on the master branch. Developers frequently pull their feature branches into the integration branch, which is continually built and tested (as far as the test coverage goes) automatically. The testers have the ability to auto-deploy integration to a staging environment and this occurs multiple times per week, enabling continual running of their test suites. Every Monday: there is a release planning meeting to determine which stories are "known good" (based on the testers' work), and hence will be in the release. If there is a known issue with a story, the source branch is pulled out of integration. no new code (only bug fixes requested by the testers) may be pulled into integration on this Monday to ensure the testers have a stable codebase to cut a release from. Every Tuesday: The testers have tested the integration branch as much as they possibly can have given the time available and there are no known bugs so a release is cut and pushed out to the production nodes slowly. This sounds OK in practise, but we have found that it is incredibly difficult to achieve. The team sees the following symptoms "subtle" bugs are found on production that were not identified on the staging environment. last minute hot-fixes continue into the Tuesday. problems on the production environment require roll-backs which blocks continued development until a successful live deployment is achieved and the master branch can be updated (and hence branched from). I think test coverage, code quality, ability to regression test quickly, last minute changes and environmental differences are at play here. Can anyone offer any advice regarding how best to achieve "continual" delivery?

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• Real life example of an agile game development process outputs

  - by Ken

  I'm trying to learn about applying agile methodologies to game development. But seems to be impossible to find real life examples. There seems to be plenty of material discussing how 'in principle' agile is applied to a game. But that is NOT what I am looking for. I have the Keith book. What I AMlooking for are real EXAMPLES of things like; Initial user stories Final user stories (complete, covering the entire game requirements) Acceptance criteria Task list Sprint backlogs (before and after each sprint) The agile books seem to have some limited examples, many of which seem contrived or limited. In this era of open source software, there must be a publicly available documented example of the process applied to a real game. I am asking specifically about games because they are so different from normal applications. Regular applications are built to all users to complete specific tasks in order to get stuff done(book a room, print a report etc). People play games for much less tangible reasons, so I think the process is significantly different. [it doesn't have to be scrum, it could be any process, just needs to be a real life example game and be reasonably complete]

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• Travelocity Delivers Superior Customer Experience and Reduces Operating Costs with Oracle RightNow

  - by Tony Berk

  Turning the spotlight to our newest member of the CRM and Customer Experience (CX) family, RightNow, we highlight one of many customer success stories.  Travelocity is a leading provider of consumer-direct travel services for the leisure and business traveler. It markets and distributes travel-related products and services directly to individuals through Travelocity and its various brand websites and contact centers, and websites owned by its supplier and distribution partners. Before RightNow, Travelocity was running one system for its agent desktop and a separate email solution. Toggling between systems was inefficient and cumbersome. The RightNow contact center solution enables Travelocity to react at a moment’s notice and get customers the information they need before, during, and after their trip while maximizing agent productivity and driving revenue. Superior customer experience is one key reason why Travelocity continues to be a leader in the industry. The RightNow contact center solution supports Travelocity across its global brands with multi-channel support to provide superior care however customers communicate with the company—via phone, email, web, chat or mobile. Click here to learn more about Travelocity's use of Oracle RightNow and review other RightNow success stories.

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• SQL Source Control Contest

  - by Ajarn Mark Caldwell

  If you’re a regular reader of this blog, you know that I have written several posts about how important I think it is to protect your source code, to version it, and in particular, all the aspects I like about Red Gate’s SQL Source Control product.  But for a moment, let’s take a break from my writing and I want to hear your stories.  What nightmare situation are you in, or can you imagine, where source control for your database would save the world.  Or maybe your life is not so dramatic, but you do see a challenge that, if you just had a good tool like SQL Source Control, it would go much smoother.  What’s your pain?  You have read my writings, now tell me your story, and be in the running for a free copy of SQL Source Control from Red Gate. Yes, that’s right.  Although I am just a fan of Red Gate, they have authorized me to give out a handful of licenses to blog readers who are willing to share their story by posting a comment to this blog entry.  Simply add your comment below (be sure to include a valid email address in the box that asks for that) to be entered.  The contest starts immediately and over the next few days, the best stories will win.

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• Twitter Tuesday - Top 10 @ArchBeat Tweets - June 3-9, 2014

  - by OTN ArchBeat

  The Top 10 tweets from @OTNArchBeat for the last seven days. RT @DBAKevlar: #EM12c rel4 is out! Woohoo!! Jun 3, 2014 at 10:36 AM Top 10 Arch Community Articles for May 2014 >> props to @markrittman @kevin_mcginley @porushh et al Jun 4, 2014 at 12:52 PM Architecture of Analytics: @markrittman @kevin_mcginley >> Free OTN Virtual Tech Summit - July 9 Jun 4, 2014 at 09:13 AM My Top 10 Tweets - May 27 - June 2 #ADF #Essbase #FusionApps #Goldengate #Kscope14 #WebLogic. Jun 3, 2014 at 10:27 AM Starting and Stopping a #JavaEE Environment when using Oracle #WebLogic | Rene van Wijk #oracleace Jun 5, 2014 at 11:00 AM Video: #KScope14 Preview: @DebraLilley never stops moving, never stops learning. Jun 3, 2014 at 11:19 AM The OTNArchBeat Daily is out! Stories via @oraclebase Jun 9, 2014 at 01:47 PM Where did my MDB concurrency go? | Eric Gross #weblogic Jun 9, 2014 at 08:48 AM Exalogic Tech tips and code samples from A-Team architect Andrew Hopkinson Jun 6, 2014 at 11:47 AM The OTNArchBeat Daily is out! Stories via @KentGraziano @DBAKevlar @dbasolved Jun 3, 2014 at 01:48 PM adf, essbase,

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• Improved Customer Experience, but at what Cost? See the DELL Computer experience with RTD

  - by Richard Lefebvre

  We can all probably agree that improving your customers' experience is a good thing. But a key question many people are asking is will it help your organization and, in particular, what are the financial benefits? That's a good question, especially when companies ARE experiencing phenomenal return on investment (ROI). Of course, there are many factors that impact ROI or other measures of success, but we'd like to share some success stories as examples of customer experience in action and delivering positive results. If you would like to learn more about the economics of customer experience, see Brian Curran's presentation at the Oracle Customer Experience Summit last month. In this series of blog posts, we'll share actual customer stories. Today's example is Dell, which uses Oracle Real-Time Decisions (RTD) and Siebel CRM as part of their customer experience portfolio to better understand their customers' needs and wants and provide consistent interactions. Regular readers of this blog are probably familiar with Siebel, but RTD may be new to many of you. RTD is a complete decision management solution that delivers real-time decisions and recommendations and automatically renders decisions within a business process to create tailored messaging for every customer interaction. What does that mean? In the video below, Dell describes how customer experience is important not just for one interaction channel, but across all "vehicles." RTD is helping Dell understand customer behavior and communicate with the customer in a more relevant manner, across all communication  or interaction channels including sales and service call centers, email marketing and online. Dell continues to expand use of RTD because the benefits are showing up in sales, service and marketing results including 19% increase in close rates, faster issue resolution and 40% improvement in revenue per click in email marketing. Video link By Tony Berk on Nov 15, 2012

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• facebook login in my application

  - by sravan-grs

  how to enter in my application by checking userid and password of facebook. i used . but html is supporting that button and facebook login page is opening but after entering the id and password, its not going to myhome.aspx page. please help me

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• Five Reasons to Attend PLM Summit 2013: The Conference Formerly Known as AGILITY

  - by Terri Hiskey

  As we approach the end of 2012, we are also closing in on the last couple of weeks that Agile customers and prospects can register for the upcoming PLM Summit 2013 for the bargain early bird rate of $195. Register now to secure your spot! The Conference Formerly Known as AGILITY... Long-time Agile customers may remember AGILITY, which was Agile's PLM customer conference that was held on an annual basis prior to Oracle's acquisiton of Agile in 2007. In February 2012, due to feedback we received from our Agile PLM community, we successfully resurrected the AGILITY conference and renamed it the PLM Summit. The PLM Summit was so well received and well-attended, that we are doing it again in 2013. This upcoming PLM Summit is being co-located in San Francisco under the overarching banner of the Oracle Value Chain Summit, and will be held alongside several other Oracle customer conferences that cover a range of value chain solutions, including Value Chain Planning, Value Chain Execution, Procurement, Maintenance and Manufacturing. This setup offers PLM attendees the best of all worlds--the opportunity to participate and learn about PLM in smaller, focused sessions by product and by industry, while also giving attendees the chance to see how PLM works together with other critical enterprise applications that address other important aspects of the value chain. Top Five Reasons to Attend the PLM Summit 2013 In the spirit of all of the end-of-the-year lists that are currently popping up, here is a list of the top five reasons to attend the PLM Summit for anyone out there needs a little extra encouragement to register: 1. The Best Opportunities for Customer Networking   The PLM Summit offers attendees numerous opportunities to learn and network with fellow Agile users. Customer stories are featured in keynote and breakout presentations and the schedule allows for plenty of networking time during breakfasts, lunches, breaks and dinners. Customer networking is the number one reason that Agile users attend the PLM Summit. Read what attendees thought of the most recent PLM Summit: "Hearing about the implementation of Agile products from a customers’ perspective is invaluable." - Director of Quality Assurance & Regulatory Affairs, leading medical device manufacturer "Understanding the scope of other companies’ projects and the lessons learned made attending this event well worth my time." - Director of Test Engineering, global industrial manufacturer "The most beneficial thing about attending this event is the opportunity to network with other customers with similar experiences." - Director of Business Process Improvement, leading high technology company Come to the PLM Summit and play an active role within the PLM community: swap war stories and business cards, connect on LinkedIn and Facebook, share your stories and discuss the sessions from each day. Register now! 2. It's Educational! The PLM Summit is the premier educational event for anyone in the Agile PLM community. There are nearly 40 PLM-focused in-depth educational sessions led by Agile PLM experts, customers and partners that will cover a range of specific product and industry-focused topics. Keynotes will give attendees a broad overview of the entire Agile PLM footprint, while sessions will delve deeply into specific product functionality and customer case studies. There is truly something for everyone. Check out the latest agenda for view of all the sessions. 3. Visit with the PLM Partner Community Our partners play a significant and important role within the Agile PLM community. At the PLM Summit, attendees will be able to meet and mingle with several of the top Oracle Agile PLM partners including: Deloitte, Domain, GoEngineer, Hitachi Consulting, IBM, Kalypso, KPIT Cummins (CPG Solutions), Perception Software, Verdant, Xavor and ZeroWaitState. Go here for a complete list of all the Value Chain Summit sponsors. 4. See Agile PLM in Action at our Dedicated PLM Demo Pods At the PLM Summit, attendees will have the chance to see Agile PLM in action at dedicated PLM demo pods, manned by expert members of our Agile PLM team. If you would like to see up close specific Agile PLM functionality, or if you have a question on how to extend the scope of your current implemention or if you want a better understanding of how to leverage Agile PLM to address specific use-cases, stop by one of the Agile PLM demo pods and engage the Agile PLM experts on hand at the PLM Summit. 5. Spend Some Time in Lovely San Francisco Still on the fence about the upcoming PLM Summit? Remember that it is being held in San Francisco, which is a fantastic city for a getaway. After spending time learning and networking about PLM, take an extra day or two to escape the dreary winter and enjoy the beautiful scenery and the unique actitivies offered only by the City by the Bay. You will walk away from the conference not only with renewed excitement about Agile PLM, but feeling rejuvenated in general.

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• Cowboy Agile?

  - by Robert May

  In a previous post, I outlined the rules of Scrum.  This post details one of those rules. I’ve often heard similar phrases around Scrum that clue me in to someone who doesn’t understand Scrum.  The phrases go something like this: “We don’t do Agile because the idea of letting people just do whatever they want is wrong.  We believe in a more structured approach.” (i.e. Work is Prison, and I’m the Warden!) “I love Agile.  Agile lets us do whatever we want!” (Cowboy Agile?) “We’re Agile, but we use a process that I’ve created.” (Cowboy Agile?) All of those phrases have one thing in common:  The assumption that Agile, and I mean Scrum, lets you do whatever you want.  This is simply not true. Executing Scrum properly requires more dedication, rigor, and diligence than happens in most traditional development methods. Scrum and Waterfall Compared Since Scrum and Waterfall are two of the most commonly used methodologies, a little bit of contrasting and comparing is in order. Waterfall Scrum A project manager defines all tasks and then manages the tasks that team members are working on. The team members define the tasks and estimates of the stories for the current iteration.  Any team member may work on any task in the iteration. Usually only a few milestones that need to be met, the milestones are measured in months, and these milestones are expected to be missed.  Little work is ever done to improve estimates and poor estimators can hide behind high estimates. Stories must be delivered every iteration, milestones are measured in hours, and the team is expected to figure out why their estimates were wrong, even when they were under.  Repeated misses can get the entire team fired. Partially completed work is normal. Partially completed work doesn’t count. Nobody knows the task you’re working on. Everyone knows what you’re working on, whether or not you’re making progress and how much longer you think its going to take, in hours. Little requirement to show working code.  Prototypes are ok. Working code must be shown each iteration.  No smoke and mirrors allowed.  Testing is done in lengthy cycles at the end of development.  Developers aren’t held accountable. Testing is part of the team.  If the testers don’t accept the story as complete, the team can’t count it.  Complete means that the story’s functionality works as designed.  The team can’t have any open defects on the story. Velocity is rarely truly measured and difficult to evaluate. Velocity is integral to the process and can be seen at a glance and everyone in the company knows what it is. A business analyst writes requirements.  Designers mock up screens.  Developers hide behind “I did it just like the spec doc told me to and made the screen exactly like the picture” Developers are expected to collaborate in real time.  If a design is bad or lacks needed details, the developers are required to get it right in the iteration, because all software must be functional.  Designers and Business Analysts are part of the team and must do their work in iterations slightly ahead of the developers. Upper Management is often surprised.  “You told me things were going well two months ago!” Management receives updates at the end of every iteration showing them exactly what the team did and how that compares to what' is remaining in the backlog.  Managers know every iteration what their money is buying. Status meetings are rare or don’t occur.  Email is a primary form of communication. Teams coordinate every single day with each other and use other high bandwidth communication channels to make sure they’re making progress.  Email is used only as a last resort.  Instead, team members stand up, walk to each other, and talk, face to face.  If that’s not possible, they pick up the phone. IF someone asks what happened, its at the end of a lengthy development cycle measured in months, and nobody really knows why it happened. Someone asks what happened every iteration.  The team talks about what happened, and then adapts to make sure that what happened either never happens again or happens every time.   That’s probably enough for now.  As you can see, a lot is required of Scrum teams! One of the key differences in Scrum is that the burden for many activities is shifted to a group of people who share responsibility, instead of a single person having responsibility.  This is a very good thing, since small groups usually come up with better and more insightful work than single individuals.  This shift also results in better velocity.  Team members can take vacations and the rest of the team simply picks up the slack.  With Waterfall, if a key team member takes a vacation, delays can ensue. Scrum requires much more out of every team member and as a result, Scrum teams outperform non-Scrum teams working 60 hour weeks. Recommended Reading Everyone considering Scrum should read Mike Cohn’s excellent book, User Stories Applied. Technorati Tags: Agile,Scrum,Waterfall

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