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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• WebCenter Customer Spotlight: Textron Inc.

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms. Company OverviewTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Business ChallengesWith numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Solution DeployedTextron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron: Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly Developed more appealing visual designs for Websites to help enhance customer purchase Business ResultsThe implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands.  “We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface. We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,” Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc. Additional Information Tectron Inc. Customer Snapshot Oracle WebCenter Sites

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• How customers view and interact with a company

  The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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• Backup SQL Database Federation

  - by Herve Roggero

  One of the amazing features of Windows Azure SQL Database is the ability to create federations in order to scale your cloud databases. However until now, there were very few options available to backup federated databases. In this post I will show you how Enzo Cloud Backup can help you backup, and restore your federated database easily. You can restore federated databases in SQL Database, or even on SQL Server (as regular databases). Generally speaking, you will need to perform the following steps to backup and restore the federations of a SQL Database: Backup the federation root Backup the federation members Restore the federation root Restore the federation members These actions can be automated using: the built-in scheduler of Enzo Cloud Backup, the command-line utilities, or the .NET Cloud Backup API provided, giving you complete control on how you want to perform your backup and restore operations. Backing up federations Let’s look at the tool to backup federations. You can explore your existing federations by using the Enzo Cloud Backup application as shown below. As you can see, the federation root and the various federations available are shown in separate tabs for convenience. You would first need to backup the federation root (unless you intend to restore the federation member on a local SQL Server database and you don’t need what’s in the federation root). The steps are similar than those to backup a federation member, so let’s proceed to backing up a federation member. You can click on a specific federation member to view the database details by clicking at the tab that contains your federation member. You can see the size currently consumed and a summary of its content at the bottom of the screen. If you right-click on a specific range, you can choose to backup the federation member. This brings up a window with the details of the federation member already filled out for you, including the value of the member that is used to select the federation member. Notice that the list of Federations includes “Federation Root”, which is what you need to select to backup the federation root (you can also do that directly from the root database tab).  Once you provide at least one backup destination, you can begin the backup operation.  From this window, you can also schedule this operation as a job and perform this operation entirely in the cloud. You can also “filter” the connection, so that only the specific member value is backed up (this will backup all the global tables, and only the records for which the distribution value is the one specified). You can repeat this operation for every federation member in your federation. Restoring Federations Once backed up, you can restore your federations easily. Select the backup device using the tool, then select Restore. The following window will appear. From here you can create a new root database. You can also view the backup properties, showing you exactly which federations will be created. Under the Federations tab, you can select how the federations will be created. I chose to recreate the federations and let the tool perform all the SPLIT operations necessary to recreate the same number of federation members. Other options include to create the first federation member only, or not to create the federation members at all. Once the root database has been restored and the federation members have been created, you can restore the federation members you previously backed up. The screen below shows you how to restore a backup of a federation member into a specific federation member (the details of the federation member are provided to make it easier to identify). Conclusion This post gave you an overview on how to backup and restore federation roots and federation members. The backup operations can be setup once, then scheduled daily.

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• Reducing Deadlocks - not a DBA issue ?

  - by steveh99999

   As a DBA, I'm involved on an almost daily basis troubleshooting 'SQL Server' performance issues. Often, this troubleshooting soon veers away from a 'its a SQL Server issue' to instead become a wider application/database design/coding issue.One common perception with SQL Server is that deadlocking is an application design issue - and is fixed by recoding...  I see this reinforced by MCP-type questions/scenarios where the answer to prevent deadlocking is simply to change the order in code in which tables are accessed....Whilst this is correct, I do think this has led to a situation where many 'operational' or 'production support' DBAs, when faced with a deadlock, are happy to throw the issue over to developers without analysing the issue further....A couple of 'war stories' on deadlocks which I think are interesting :- Case One , I had an issue recently on a third-party application that I support on SQL 2008.  This particular third-party application has an unusual support agreement where the customer is allowed to change the index design on the third-party provided database.  However, we are not allowed to alter application code or modify table structure..This third-party application is also known to encounter occasional deadlocks – indeed, I have documentation from the vendor that up to 50 deadlocks per day is not unusual !So, as a DBA I have to support an application which in my opinion has too many deadlocks - but, I cannot influence the design of the tables or stored procedures for the application. This should be the classic - blame the third-party developers scenario, and hope this issue gets addressed in a future application release - ie we could wait years for this to be resolved and implemented in our production environment...But, as DBAs  can change the index layout, is there anything I could do still to reduce the deadlocks in the application ?I initially used SQL traceflag 1222 to write deadlock detection output to the SQL Errorlog – using this I was able to identify one table heavily involved in the deadlocks.When I examined the table definition, I was surprised to see it was a heap – ie no clustered index existed on the table.Using SQL profiler to see locking behaviour and plan for the query involved in the deadlock, I was able to confirm a table scan was being performed.By creating an appropriate clustered index - it was possible to produce a more efficient plan and locking behaviour.So, less locks, held for less time = less possibility of deadlocks. I'm still unhappy about the overall number of deadlocks on this system - but that's something to be discussed further with the vendor.Case Two,  a system which hadn't changed for months suddenly started seeing deadlocks on a regular basis. I love the 'nothing's changed' scenario, as it gives me the opportunity to appear wise and say 'nothings changed on this system, except the data'.. This particular deadlock occurred on a table which had been growing rapidly. By using DBCC SHOW_STATISTICS - the DBA team were able to see that the deadlocks seemed to be occurring shortly after auto-update stats had regenerated the table statistics using it's default sampling behaviour.As a quick fix, we were able to schedule a nightly UPDATE STATISTICS WITH FULLSCAN on the table involved in the deadlock - thus, greatly reducing the potential for stats to be updated via auto_update_stats, consequently reducing the potential for a bad plan to be generated based on an unrepresentative sample of the data. This reduced the possibility of a deadlock occurring.  Not a perfect solution by any means, but quick, easy to implement, and needed no application code changes. This fix gave us some 'breathing space'  to properly fix the code during the next scheduled application release.   The moral of this post - don't dismiss deadlocks as issues that can only be fixed by developers...

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• Invitation to the Oracle EDGE Applications Partner Roadshow

  - by Hartmut Wiese

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 This is a unique opportunity for any Oracle Alliance & Channel Managers & their Partners to connect with the Oracle Edge Sales and Management Team to understand the relevance and value of the entire Oracle Edge Portfolio of Applications in solving complex customer issues and supporting a variety of evolving Partner Go-To-Market business models. Oracle Edge Applications (PLM, VCE, VCP, MDM, GRC, OPA) With strong participation from the key Oracle Edge Applications Sales business leaders, attendees will get the opportunity to hear about the benefits of the Oracle Edge Solutions within three different value-added contexts: Value 1: Oracle Edge Application Strategy Value 2: Oracle Value Chain Transformation Vision Value 3: Individual Application Business Line Differentiators Following on from the morning presentations, Oracle Partners will also get the opportunity in the afternoon to challenge and discuss the value of Oracle Edge Applications in the context of their own Go-To-Market business models. These sensitive discussions will be managed via focused 1-2-1 breakout meetings with the relevant Oracle Edge Applications Sales Business Leaders. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} When Where To Register Tuesday, July 09th 2013 09 am to 04 pm Utrecht Register now Tuesday, July 16th 2013 09 am to 04 pm London Register now Wednesday, August 28th 2013 09 am to 04 pm Paris Register now IIMPORTANT NOTE: ONLY 60 ATTENDEE PLACES AVAILABLE PER LOCATION - BOOK NOW TO AVOID MISSING OUT. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} There is a strict limit to the number of people who can attend this event based on site logistics for the day. Please note that Partners will be given priority over Oracle personnel registrations. Partners however may only register a maximum of 2 personnel from their company plus the supporting local Oracle Alliance & Channel Manager /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Finding it Hard to Deliver Right Customer Experience: Think BPM!

  - by Ajay Khanna

  Our relationship with our customers is not a just a single interaction and we should not treat it like one. A customer’s relationship with a vendor is like a journey which starts way before customer makes a purchase and lasts long after that. The journey may start with customer researching a product that may lead to the eventual purchase and may continue with support or service needs for the product. A typical customer journey can be represented as shown below: As you may notice, customers tend to use multiple channels to interact with a company throughout their journey.  They also expect that they should get consistent experience, no matter what interaction channel they may choose. Customers do not like to repeat the information they have already provided and expect companies to remember their preferences, and offer them relevant products and services. If the company fails to meet this expectation, customers not only will abandon the purchase and go to the competitor but may also influence others’ purchase decision. Gone are the days when word of mouth was the only medium, and the customer could influence “Six” others. This is the age of social media and customer’s good or bad experience, especially bad get highly amplified and may influence hundreds of others. Challenges that face B2C companies today include: Delivering consistent experience: The reason that delivering consistent experience is challenging is due to fragmented data, disjointed systems and siloed multichannel interactions. Customers tend to get different service quality if they use web vs. phone vs. store. They get different responses from different service agents or get inconsistent answers if they call sales vs. service group in the company. Such inconsistent experiences result in lower customer satisfaction or NPS (net promoter score) numbers. Increasing Revenue: To stay competitive companies frequently introduce new products and services. Delay in launching such offerings has a significant impact on revenue realization. In addition to new product revenue, there are multiple opportunities to up-sell and cross-sell that impact bottom line. If companies are not able to identify such opportunities, bring a product to market quickly, or not offer the right product to the right customer at the right time, significant loss of revenue may occur. Ensuring Compliance: Companies must be compliant to ever changing regulations, these could be about Know Your Customer (KYC), Export/Import regulations, or taxation policies. In addition to government agencies, companies also need to comply with the SLA that they have committed to their customers. Lapse in meeting any of these requirements may lead to serious fines, penalties and loss in business. Companies have to make sure that they are in compliance will all such regulations and SLA commitments, at any given time. With the advent of social networks and mobile technology, companies not only need to focus on process efficiency but also on customer engagement. Improving engagement means delivering the customer experience as the customer is expecting and interacting with the customer at right time using right channel. Customers expect to be able to contact you via any channel of their choice (web, email, chat, mobile, social media), purchase via any viable channel (web, phone, store, mobile). Customers expect companies to understand their particular needs and remember their preferences on repeated visits. To deliver such an integrated, consistent, and contextual experience, power of BPM in must. Your company may be organized in departments like Marketing, Sales, Service. You may hold prospect data in SFA, order information in ERP, customer issues in CRM. However, the experience delivered to the customer must not be constrained by your system legacy. BPM helps in designing the right experience for the right customer and integrates all the underlining channels, systems, applications to make sure right information will be delivered to the right knowledge worker or to the customer every single time.     Orchestrating information across all systems (MDM, CRM, ERP), departments (commerce, merchandising, marketing service) and channels (Email, phone, web, social)  is the key, and that’s what BPM delivers. In addition to orchestrating systems and channels for consistency, BPM also provides an ability for analysis and decision management. By using data from historical transactions, social media and from other systems, users can determine the customer preferences, customer value, and churn propensity. This information, in the context, is then used while making a decision at a process step. Working with real-time decision management system can also suggest right up-sell or cross-sell offers, discounts or next-best-action steps for a particular customer. Timely action on customer issues or request is also a key tenet of a good customer experience. BPM’s complex event processing capabilities help companies to take proactive actions before issues get escalated. BPM system can be designed to listen to a certain event patters then deduce from those customer situations (credit card stolen, baggage lost, change of address) and do a triage before situation goes out of control. If such a situation arises you can send alerts to right people or immediately invoke corrective actions. Last but not least one of BPM’s key values is to drive continuous improvement. Learning about customers past experiences, interactions and social conversations, provide valuable insight. Such insight can be used to improve products, customer facing processes, and customer experience. You may take these insights as an input to design better more efficient and customer friendly sales, contact center or self-service processes. If customer experience is important for your business, make sure you have incorporated BPM as a part of your strategy to design, orchestrate and improve your customer facing processes.

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• Is your dream an international experience?

  - by Maria Sandu

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Studying in Poland, having two summer jobs in England, doing one internship in India, working in Thailand for half a year and now working in Prague. Does it seem an adventure? Well it is and I will tell you how I came to have this international experience. Dzien Dobry! My name is Wojciech Jurojc, I am Polish and I am currently a Business Development Consultant within Oracle, based in Prague. I joined Oracle on the 1st of August 2011. I graduated in 2010 and obtained 2 Masters Degrees in Political Science and Economics. I would like to tell you more about my past and how I joined Oracle. In 2005 I began studying at the Faculty of Political Sciences Gdansk University. In 2008, I obtained a Bachelors Degree. During these three years I had the opportunity to go to England twice, where I worked as a Bartender, first in Blackpool and then in Manchester. This allowed me to improve my language skills and become more confident. In the meantime, I joined the International Student Organization-AIESEC, where I was organized conferences and conducted student projects. Also I met a mass of interesting people from around the world. After graduation in 2008, I was able to get an Internship within a big company in Poland. I worked there as an Intern in the Purchase Department. That was my first adventure within a corporate environment. I learnt a lot about purchasing processes and negotiations. In September 2008, I started studying two Masters Faculties: Political Science and Economics. It was very difficult, but it was not impossible. Over the next two years of studying I was able to go on a three month internship to India where I worked as a Marketing Assistant in an NGO. I was travelling around northern India and did presentations to the academic community about green energy and environmental projects. I had the opportunity to visit Nepal and walked in the Himalayas. That was a huge experience as well as a cultural shock. It taught me how to deal with many problems and to appreciate what I have. At the end of 2009 I was working as a Marketing Assistant for a Leasing company, where I learnt useful sales knowledge and improved my objection handling skills. In July 2010, I graduated with a double Masters and found a job in Thailand as Sales Representative in an IT company. I worked in Thailand until the end of January 2011. Besides that, I was working in an International company with interesting people and I had the opportunity to travel around Thailand and visit Cambodia. After this adventure I started looking for jobs in Europe where I could further develop my sales skills. I found Oracle and I don’t regret this decision which I made. I am currently working in Prague in an international Hardware team and I know that is not the end of my adventures. At this moment, I am working in a team of 12 members. Ten of them are based in Prague and 2 others are based in Russia. We come from different countries such as: Czech Republic, Russia, Ukraine, Turkey, Slovakia and Kazakhstan. I am working on the Polish market, cooperating with our Hardware customers and partners. What do I enjoy the most about my job? I enjoy every challenge that I face in my daily activities as there are always new experiences for me and new things that I learn. As part of Oracle, I gain international exposure and therefore more career opportunities to explore. I have planned my next step for the career path I dream of and I am currently working on it. I recommend you check our Career Page if you’re looking for an international career. If you want to find out more about our job opportunities, follow us on https://campus.oracle.com .

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• Waiting for Windows 8: A Long, Hot Summer

  - by andrewbrust

  Microsoft has revealed some things about Windows 8, and revealed a part of the developer story for new Windows 8 “tailored,” “immersive” applications.  In retrospect, very little was shared.  The bit that was revealed to us is that those applications can be developed using a combination of HTML 5 and JavaScript.  Not much else was said, except that additional details would be revealed at Microsoft’s //Build/ conference in Anaheim, California in September. This has left a lot of people in suspense, and it seems that suspended state is going to last all summer.  The problem, of course, is that in the absence of hard information, people fill the void with Speculation, Rumor and Gloom.  That’s a bit like Fear, Uncertainty and Doubt, except that it’s self-imposed by the Microsoft community and not planted by Microsoft’s competitors. This is a less-than-perfect situation.  Not only is it causing developers to worry about the value of their skill sets, but I am already hearing from consulting shops that customers are getting nervous too and, in extreme cases, opting for non-Microsoft tools for their projects as a result.  I’m also hearing from dev tool ISVs that sales have suffered as a result. It’s quite possible that the customers moving off .NET wanted to do so anyway and it’s also possible that dev tool ISVs are suffering slower sales this year due a slowed rate of economic recovery. Without hard information, tend to people interpret things negatively.  Actually, that’s the major point in all of this. While there is multitude of opinions about what the Windows 8 development platform will look like once fully revealed, there is an emerging consensus around one thing: it sure would help if Microsoft revealed more of its strategy…just enough to quash absurd rumors, stabilize the .NET ecosystem and get people to stay calm. We’ve had some reassurances thus far: there will be a Windows desktop mode; we’ll still have Windows Explorer, we’ll still run Office, we’ll still have a task bar, and all the skills and tools we use now will still work there.  But with reassurances like that…people still feel insecure.  Because telling us that Windows 8 will have what is essentially a “classic” mode sure makes it sound like today’s skill sets will soon be “classic” too…and then maybe they’ll just become obsolete. Humans find change scary; it’s natural.  And when left alone with their fears – because no one is saying anything to dispel them – people can go from frightened to paranoid, and can start to viewing things in a downright conspiratorial light.  It would be great if Microsoft stepped into the void now and told us what is coming – especially because whatever they tell us is bound to be at least a little better than what people think they are going to hear. I don’t know what the announcements will be, but I do have it on authority, from a number of sources, that Microsoft isn’t gong to talk until //Build/.  That means no news until September September 13th.  Nothing until after Labor Day.  You get zippo until after the Back-to-School sales are done. What to do?  Try not to let the dark voices of gloom and doom fill your head.  Even in the absence of answers, we still have some important facts: The .NET developer community is huge. Microsoft’s customers have major investments in .NET, and in .NET skills. Political infighting in Redmond might make for irrational decisions, but ultimately public companies can’t just alienate their advocates and piss off their customers.  Spite doesn’t trump fiduciary responsibility. The computing device markets are changing, software is changing, software business models are changing and developers are changing.  Microsoft has to keep up. The HTML + JavaScript community is huge too, and it includes many of the “changed” developers. Public companies can’t ignore new markets nor the popular standards that can help them enter those new markets.  Loyalty doesn’t trump fiduciary responsibility either. If Microsoft can appeal to new developers, then it should. If Microsoft can keep catering to its existing developers and customers -- not just through legacy support, but also through empowering futures -- then it probably will. You don’t have to shove your old friends out into the rain to make room for new ones; you can bring those new constituents in under a bigger tent.  I hope Microsoft will enlarge the tent, and I have trouble imagining why it would not.

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• Confused about modifying the sprint backlog during a sprint

  - by Maltiriel

  I've been reading a lot about scrum lately, and I've found what seem to me to be conflicting information about whether or not it's ok to change the sprint backlog during a sprint. The Wikipedia article on scrum says it's not ok, and various other articles say this as well. Also my Software Development professor taught the same thing during an overview of scrum. However, I read Scrum and XP from the Trenches and that describes a section for unplanned items on the taskboard. So then I looked up the Scrum Guide and it says that during the sprint "No changes are made that would affect the Sprint Goal" and in the discussion of the Sprint Goal "If the work turns out to be different than the Development Team expected, then they collaborate with the Product Owner to negotiate the scope of Sprint Backlog within the Sprint." It goes on to say in the discussion of the Sprint Backlog: The Sprint Backlog is a plan with enough detail that changes in progress can be understood in the Daily Scrum. The Development Team modifies Sprint Backlog throughout the Sprint, and the Sprint Backlog emerges during the Sprint. This emergence occurs as the Development Team works through the plan and learns more about the work needed to achieve the Sprint Goal. As new work is required, the Development Team adds it to the Sprint Backlog. As work is performed or completed, the estimated remaining work is updated. When elements of the plan are deemed unnecessary, they are removed. Only the Development Team can change its Sprint Backlog during a Sprint. The Sprint Backlog is a highly visible, real-time picture of the work that the Development Team plans to accomplish during the Sprint, and it belongs solely to the Development Team. So at this point I'm altogether confused. Thinking about it, it makes more sense to me to take the second approach. The individual, specific items in the backlog don't seem to me to be the most important thing, but rather the sprint goal, so not changing the sprint goal but being able to change the backlog makes sense. For instance if both the product owner and the team thought they were on the same page about a story, but as the sprint progressed they figured out there was a misunderstanding, it seems like it makes sense to change the tasks that make up that story accordingly. Or if there was some story or task that was forgotten about, but is required to reach the sprint goal, I would think it would be best to add the story or task to the backlog during the sprint. However, there are a lot of people who seem quite adamant that any change to the sprint backlog is not ok. Am I misunderstanding that position somehow? Are those folks defining the sprint backlog differently somehow? My understanding of the sprint backlog is that it consists of both the stories and the tasks they're broken down into. Anyway I would really appreciate input on this issue. I'm trying to figure out both what the idealistic scrum approach is to changing the sprint backlog during a sprint, and whether people who use scrum successfully for development allow changing the sprint backlog during a sprint.

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• Try the Oracle Database Appliance Manager Configurator - For Fun!

  - by pwstephe-Oracle

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you would like to get a first hand glimpse of how easy it is to configure an ODA, even if you don’t have access to one, it’s possible to download the Appliance Manager Configurator from the Oracle Technology Network, and run it standalone on your PC or Linux/Unix  workstation. The configurator is packaged in a zip file that contains the complete Java environment to run standalone. Once the package is downloaded and unzipped it’s simply a matter of launching it using the config command or shell depending on your runtime environment. Oracle Appliance Manager Configurator is a Java-based tool that enables you to input your deployment plan and validate your network settings before an actual deployment, or you can just preview and experiment with it. Simply download and run the configurator on a local client system which can be a Windows, Linux, or UNIX system. (For Windows launch the batch file config.bat for Linux/Unix environments, run  ./ config.sh). You will be presented with the very same dialogs and options used to configure a production ODA but on your workstation. At the end of a configurator session, you may save your deployment plan in a configuration file. If you were actually ready to deploy, you could copy this configuration file to a real ODA where the online Oracle Appliance Manager Configurator would use the contents to deploy your plan in production. You may also print the file’s content and use the printout as a checklist for setting up your production external network configuration. Be sure to use the actual production network addresses you intend to use it as this will only work correctly if your client system is connected to same network that will be used for the ODA. (This step is not necessary if you are just previewing the Configurator). This is a great way to get an introductory look at the simple and intuitive Database Appliance configuration interface and the steps to configure a system. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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• Faster Memory Allocation Using vmtasks

  - by Steve Sistare

  You may have noticed a new system process called "vmtasks" on Solaris 11 systems: % pgrep vmtasks 8 % prstat -p 8 PID USERNAME SIZE RSS STATE PRI NICE TIME CPU PROCESS/NLWP 8 root 0K 0K sleep 99 -20 9:10:59 0.0% vmtasks/32 What is vmtasks, and why should you care? In a nutshell, vmtasks accelerates creation, locking, and destruction of pages in shared memory segments. This is particularly helpful for locked memory, as creating a page of physical memory is much more expensive than creating a page of virtual memory. For example, an ISM segment (shmflag & SHM_SHARE_MMU) is locked in memory on the first shmat() call, and a DISM segment (shmflg & SHM_PAGEABLE) is locked using mlock() or memcntl(). Segment operations such as creation and locking are typically single threaded, performed by the thread making the system call. In many applications, the size of a shared memory segment is a large fraction of total physical memory, and the single-threaded initialization is a scalability bottleneck which increases application startup time. To break the bottleneck, we apply parallel processing, harnessing the power of the additional CPUs that are always present on modern platforms. For sufficiently large segments, as many of 16 threads of vmtasks are employed to assist an application thread during creation, locking, and destruction operations. The segment is implicitly divided at page boundaries, and each thread is given a chunk of pages to process. The per-page processing time can vary, so for dynamic load balancing, the number of chunks is greater than the number of threads, and threads grab chunks dynamically as they finish their work. Because the threads modify a single application address space in compressed time interval, contention on locks protecting VM data structures locks was a problem, and we had to re-scale a number of VM locks to get good parallel efficiency. The vmtasks process has 1 thread per CPU and may accelerate multiple segment operations simultaneously, but each operation gets at most 16 helper threads to avoid monopolizing CPU resources. We may reconsider this limit in the future. Acceleration using vmtasks is enabled out of the box, with no tuning required, and works for all Solaris platform architectures (SPARC sun4u, SPARC sun4v, x86). The following tables show the time to create + lock + destroy a large segment, normalized as milliseconds per gigabyte, before and after the introduction of vmtasks: ISM system ncpu before after speedup ------ ---- ------ ----- ------- x4600 32 1386 245 6X X7560 64 1016 153 7X M9000 512 1196 206 6X T5240 128 2506 234 11X T4-2 128 1197 107 11x DISM system ncpu before after speedup ------ ---- ------ ----- ------- x4600 32 1582 265 6X X7560 64 1116 158 7X M9000 512 1165 152 8X T5240 128 2796 198 14X (I am missing the data for T4 DISM, for no good reason; it works fine). The following table separates the creation and destruction times: ISM, T4-2 before after ------ ----- create 702 64 destroy 495 43 To put this in perspective, consider creating a 512 GB ISM segment on T4-2. Creating the segment would take 6 minutes with the old code, and only 33 seconds with the new. If this is your Oracle SGA, you save over 5 minutes when starting the database, and you also save when shutting it down prior to a restart. Those minutes go directly to your bottom line for service availability.

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• Using WKA in Large Coherence Clusters (Disabling Multicast)

  - by jpurdy

  Disabling hardware multicast (by configuring well-known addresses aka WKA) will place significant stress on the network. For messages that must be sent to multiple servers, rather than having a server send a single packet to the switch and having the switch broadcast that packet to the rest of the cluster, the server must send a packet to each of the other servers. While hardware varies significantly, consider that a server with a single gigabit connection can send at most ~70,000 packets per second. To continue with some concrete numbers, in a cluster with 500 members, that means that each server can send at most 140 cluster-wide messages per second. And if there are 10 cluster members on each physical machine, that number shrinks to 14 cluster-wide messages per second (or with only mild hyperbole, roughly zero). It is also important to keep in mind that network I/O is not only expensive in terms of the network itself, but also the consumption of CPU required to send (or receive) a message (due to things like copying the packet bytes, processing a interrupt, etc). Fortunately, Coherence is designed to rely primarily on point-to-point messages, but there are some features that are inherently one-to-many: Announcing the arrival or departure of a member Updating partition assignment maps across the cluster Creating or destroying a NamedCache Invalidating a cache entry from a large number of client-side near caches Distributing a filter-based request across the full set of cache servers (e.g. queries, aggregators and entry processors) Invoking clear() on a NamedCache The first few of these are operations that are primarily routed through a single senior member, and also occur infrequently, so they usually are not a primary consideration. There are cases, however, where the load from introducing new members can be substantial (to the point of destabilizing the cluster). Consider the case where cluster in the first paragraph grows from 500 members to 1000 members (holding the number of physical machines constant). During this period, there will be 500 new member introductions, each of which may consist of several cluster-wide operations (for the cluster membership itself as well as the partitioned cache services, replicated cache services, invocation services, management services, etc). Note that all of these introductions will route through that one senior member, which is sharing its network bandwidth with several other members (which will be communicating to a lesser degree with other members throughout this process). While each service may have a distinct senior member, there's a good chance during initial startup that a single member will be the senior for all services (if those services start on the senior before the second member joins the cluster). It's obvious that this could cause CPU and/or network starvation. In the current release of Coherence (3.7.1.3 as of this writing), the pure unicast code path also has less sophisticated flow-control for cluster-wide messages (compared to the multicast-enabled code path), which may also result in significant heap consumption on the senior member's JVM (from the message backlog). This is almost never a problem in practice, but with sufficient CPU or network starvation, it could become critical. For the non-operational concerns (near caches, queries, etc), the application itself will determine how much load is placed on the cluster. Applications intended for deployment in a pure unicast environment should be careful to avoid excessive dependence on these features. Even in an environment with multicast support, these operations may scale poorly since even with a constant request rate, the underlying workload will increase at roughly the same rate as the underlying resources are added. Unless there is an infrastructural requirement to the contrary, multicast should be enabled. If it can't be enabled, care should be taken to ensure the added overhead doesn't lead to performance or stability issues. This is particularly crucial in large clusters.

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• How to parse a CSV file containing serialized PHP? [migrated]

  - by garbetjie

  I've just started dabbling in Perl, to try and gain some exposure to different programming languages - so forgive me if some of the following code is horrendous. I needed a quick and dirty CSV parser that could receive a CSV file, and split it into file batches containing "X" number of CSV lines (taking into account that entries could contain embedded newlines). I came up with a working solution, and it was going along just fine. However, as one of the CSV files that I'm trying to split, I came across one that contains serialized PHP code. This seems to break the CSV parsing. As soon as I remove the serialization - the CSV file is parsed correctly. Are there any tricks I need to know when it comes to parsing serialized data in CSV files? Here is a shortened sample of the code: use strict; use warnings; my $csv = Text::CSV_XS->new({ eol => $/, always_quote => 1, binary => 1 }); my $out; my $in; open $in, "<:encoding(utf8)", "infile.csv" or die("cannot open input file $inputfile"); open $out, ">outfile.000"; binmode($out, ":utf8"); while (my $line = $csv->getline($in)) { $lines++; $csv->print($out, $line); } I'm never able to get into the while loop shown above. As soon as I remove the serialized data, I suddenly am able to get into the loop. Edit: An example of a line that is causing me trouble (taken straight from Vim - hence the ^M): "26","other","1","20,000 Subscriber Plan","Some text here.^M\ Some more text","on","","18","","0","","0","0","recurring","0","","payment","totalsend","0","tsadmin","R34bL9oq","37","0","0","","","","","","","","","","","","","","","","","","","","","","","0","0","0","a:18:{i:0;s:1:\"3\";i:1;s:1:\"2\";i:2;s:2:\"59\";i:3;s:2:\"60\";i:4;s:2:\"61\";i:5;s:2:\"62\";i:6;s:2:\"63\";i:7;s:2:\"64\";i:8;s:2:\"65\";i:9;s:2:\"66\";i:10;s:2:\"67\";i:11;s:2:\"68\";i:12;s:2:\"69\";i:13;s:2:\"70\";i:14;s:2:\"71\";i:15;s:2:\"72\";i:16;s:2:\"73\";i:17;s:2:\"74\";}","","","0","0","","0","0","0.0000","0.0000","0","","","0.00","","6","1" "27","other","1","35,000 Subscriber Plan","Some test here.^M\ Some more text","on","","18","","0","","0","0","recurring","0","","payment","totalsend","0","tsadmin","R34bL9oq","38","0","0","","","","","","","","","","","","","","","","","","","","","","","0","0","0","a:18:{i:0;s:1:\"3\";i:1;s:1:\"2\";i:2;s:2:\"59\";i:3;s:2:\"60\";i:4;s:2:\"61\";i:5;s:2:\"62\";i:6;s:2:\"63\";i:7;s:2:\"64\";i:8;s:2:\"65\";i:9;s:2:\"66\";i:10;s:2:\"67\";i:11;s:2:\"68\";i:12;s:2:\"69\";i:13;s:2:\"70\";i:14;s:2:\"71\";i:15;s:2:\"72\";i:16;s:2:\"73\";i:17;s:2:\"74\";}","","","0","0","","0","0","0.0000","0.0000","0","","","0.00","","7","1" "28","other","1","50,000 Subscriber Plan","Some text here.^M\ Some more text","on","","18","","0","","0","0","recurring","0","","payment","totalsend","0","tsadmin","R34bL9oq","39","0","0","","","","","","","","","","","","","","","","","","","","","","","0","0","0","a:18:{i:0;s:1:\"3\";i:1;s:1:\"2\";i:2;s:2:\"59\";i:3;s:2:\"60\";i:4;s:2:\"61\";i:5;s:2:\"62\";i:6;s:2:\"63\";i:7;s:2:\"64\";i:8;s:2:\"65\";i:9;s:2:\"66\";i:10;s:2:\"67\";i:11;s:2:\"68\";i:12;s:2:\"69\";i:13;s:2:\"70\";i:14;s:2:\"71\";i:15;s:2:\"72\";i:16;s:2:\"73\";i:17;s:2:\"74\";}","","","0","0","","0","0","0.0000","0.0000","0","","","0.00","","8","1""73","other","8","10,000,000","","","","0","","0","","0","0","recurring","0","","payment","","0","","","75","0","10000000","","","","","","","","","","","","","","","","","","","","","","","0","0","0","a:17:{i:0;s:1:\"3\";i:1;s:1:\"2\";i:2;s:2:\"59\";i:3;s:2:\"60\";i:4;s:2:\"61\";i:5;s:2:\"62\";i:6;s:2:\"63\";i:7;s:2:\"64\";i:8;s:2:\"65\";i:9;s:2:\"66\";i:10;s:2:\"67\";i:11;s:2:\"68\";i:12;s:2:\"69\";i:13;s:2:\"70\";i:14;s:2:\"71\";i:15;s:2:\"72\";i:16;s:2:\"74\";}","","","0","0","","0","0","0.0000","0.0000","0","","","0.00","","14","0"

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• Mutation Problem - Clojure

  - by Silanglaya Valerio

  having trouble changing an element of my function represented as a list. code for random function: (defn makerandomtree-10 [pc maxdepth maxwidth fpx ppx] (if-let [output (if (and (< (rand) fpx) (> maxdepth 0)) (let [head (nth operations (rand-int (count operations))) children (doall (loop[function (list) width maxwidth] (if (pos? width) (recur (concat function (list (makerandomtree-10 pc (dec maxdepth) (+ 2 (rand-int (- maxwidth 1))) fpx ppx))) (dec width)) function)))] (concat (list head) children)) (if (and (< (rand) ppx) (>= pc 0)) (nth parameters (rand-int (count parameters))) (rand-int 100)))] output )) I will provide also a mutation function, which is still not good enough. I need to be able to eval my statement, so the following is still insufficient. (defn mutate-5 "chooses a node changes that" [function pc maxwidth pchange] (if (< (rand) pchange) (let [output (makerandomtree-10 pc 3 maxwidth 0.5 0.6)] (if (seq? output) output (list output))) ;mutate the children of root ;declare an empty accumulator list, with root as its head (let [head (list (first function)) children (loop [acc(list) walker (next function)] (println "----------") (println walker) (println "-----ACC-----") (println acc) (if (not walker) acc (if (or (seq? (first function)) (contains? (set operations) (first function))) (recur (concat acc (mutate-5 walker pc maxwidth pchange)) (next walker)) (if (< (rand) pchange) (if (some (set parameters) walker) (recur (concat acc (list (nth parameters (rand-int (count parameters))))) (if (seq? walker) (next walker) nil)) (recur (concat acc (list (rand-int 100))) (if (seq? walker) (next walker) nil))) (recur acc (if (seq? walker) (next walker) nil)))) ))] (concat head (list children))))) (side note: do you have any links/books for learning clojure?)

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• Suggestions for doing async I/O with Task Parallel Library

  - by anelson

  I have some high performance file transfer code which I wrote in C# using the Async Programming Model (APM) idiom (eg, BeginRead/EndRead). This code reads a file from a local disk and writes it to a socket. For best performance on modern hardware, it's important to keep more than one outstanding I/O operation in flight whenever possible. Thus, I post several BeginRead operations on the file, then when one completes, I call a BeginSend on the socket, and when that completes I do another BeginRead on the file. The details are a bit more complicated than that but at the high level that's the idea. I've got the APM-based code working, but it's very hard to follow and probably has subtle concurrency bugs. I'd love to use TPL for this instead. I figured Task.Factory.FromAsync would just about do it, but there's a catch. All of the I/O samples I've seen (most particularly the StreamExtensions class in the Parallel Extensions Extras) assume one read followed by one write. This won't perform the way I need. I can't use something simple like Parallel.ForEach or the Extras extension Task.Factory.Iterate because the async I/O tasks don't spend much time on a worker thread, so Parallel just starts up another task, resulting in potentially dozens or hundreds of pending I/O operations; way too much! You can work around that by Waiting on your tasks, but that causes creation of an event handle (a kernel object), and a blocking wait on a task wait handle, which ties up a worker thread. My APM-based implementation avoids both of those things. I've been playing around with different ways to keep multiple read/write operations in flight, and I've managed to do so using continuations that call a method that creates another task, but it feels awkward, and definitely doesn't feel like idiomatic TPL. Has anyone else grappled with an issue like this with the TPL? Any suggestions?

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• Slow query with unexpected index scan

  - by zerkms

  Hello I have this query: SELECT * FROM sample INNER JOIN test ON sample.sample_number = test.sample_number INNER JOIN result ON test.test_number = result.test_number WHERE sampled_date BETWEEN '2010-03-17 09:00' AND '2010-03-17 12:00' the biggest table here is RESULT, contains 11.1M records. The left 2 tables about 1M. this query works slowly (more than 10 minutes) and returns about 800 records. executing plan shows clustered index scan (over it's PRIMARY KEY (result.result_number, which actually doesn't take part in query)) over all 11M records. RESULT.TEST_NUMBER is a clustered primary key. if I change 2010-03-17 09:00 to 2010-03-17 10:00 - i get about 40 records. it executes for 300ms. and plan shows index seek (over result.test_number index) if i replace * in SELECT clause to result.test_number (covered with index) - then all become fast in first case too. this points to hdd IO issues, but doesn't clarifies changing plan. so, any ideas? UPDATE: sampled_date is in table sample and covered by index. other fields from this query: test.sample_number is covered by index and result.test_number too. UPDATE 2: obviously than sql server in any reasons don't want to use index. i did a small experiment: i remove INNER JOIN with result, select all test.test_number and after that do SELECT * FROM RESULT WHERE TEST_NUMBER IN (...) this, of course, works fast. but i cannot get what is the difference and why query optimizer choose such inappropriate way to select data in 1st case.

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• LWUIT Deadlock (lwuit dialog VS System dialog)

  - by Ramps

  Hi, I have a deadlock problem when I try to make some I/O operations that needs user permission. When user click the button I start a new thread which is responsible for performing IO operations, and I display lwuit "please wait" dialog. Dialog is dismissed by IO thread from callback method. Problem is that, when system dialog appears (asking for user permission ) on top of lwuit dialog - deadlock occurs. I assume that this is because dialog.show() method blocks main thread (EDT), so it's impossible to dismiss system dialog, when lwuit dialog is behind it. Anyone managed to solve this problem? Here is the simplified code, hope it is clear enough: protected void actionPerformed(ActionEvent evt, int id) { switch (id) { case ID_FRIEND: MyRunnableWithIoOperation r = new MyRunnableWithIoOperation(this); new Thread(r).start(); //run the thread performing IO operations Command cmd = mWaitDialog.showDialog(); // show the "please wait" dialog ...//handle cancel }//end switch } /* method called from MyRunnableWithIoOperation, when operation finished*/ public void myCallbackMethod(){ mWaitDialog.dispose(); // } I tried to start my IO thread by calling Display.getInstance().invokeAndBlock( r ), but with no luck. In such case, my "wait dialog" doesn't show up.

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• Using a .MDF SQL Server Database with ASP.NET Versus Using SQL Server

  - by Maxim Z.

  I'm currently writing a website in ASP.NET MVC, and my database (which doesn't have any data in it yet, it only has the correct tables) uses SQL Server 2008, which I have installed on my development machine. I connect to the database out of my application by using the Server Explorer, followed by LINQ to SQL mapping. Once I finish developing the site, I will move it over to my hosting service, which is a virtual hosting plan. I'm concerned about whether using the SQL Server setup that is currently working on my development machine will be hard to do on the production server, as I'll have to import all the database tables through the hosting control panel. I've noticed that it is possible to create a SQL Server database from inside Visual Studio. It is then stored in the App_Data directory. My questions are the following: Does it make sense to move my SQL Server DB out of SQL Server and into the App_Data directory as an .mdf file? If so, how can I move it? I believe this is called the Detach command, is it not? Are there any performance/security issues that can occur with a .mdf file like this? Would my intended setup work OK with a typical virtual hosting plan? I'm hoping that the .mdf database won't count against the limited number of SQL Server databases that can be created with my plan. I hope this question isn't too broad. Thanks in advance! Note: I'm just starting out with ASP.NET MVC and all this, so I might be completely misunderstanding how this is supposed to work.

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• How to add some complexe structure in multiple places in an XML file

  - by Guillaume

  I have an XML file which has many section like the one below : <Operations> <Action [some attibutes ...]> [some complexe content ...] </Action> <Action [some attibutes ...]> [some complexe content ...] </Action> </Operations> I have to add an to every . It seems that an XSLT should be a good solution to this problem : <xsl:template match="Operations/Action[last()]"> <xsl:copy> <xsl:apply-templates select="@*|node()"/> </xsl:copy> <Action>[some complexe content ...]</Action> </xsl:template> <xsl:template match="@*|node()"> <xsl:copy> <xsl:apply-templates select="@*|node()"/> </xsl:copy> </xsl:template> My problem is that the content of my contains some xPath expressions. For exemple : <Action code="p_histo01"> <customScript languageCode="gel"> <gel:script xmlns:core="jelly:core" xmlns:gel="jelly:com.niku.union.gel.GELTagLibrary" xmlns:soap="jelly:com.niku.union.gel.SOAPTagLibrary" xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:sql="jelly:sql" xmlns:x="jelly:xml" xmlns:xog="http://www.niku.com/xog" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <sql:param value="${gel_stepInstanceId}"/> </gel:script> </customScript> </Action> The '${gel_stepInstanceId}' is interpreted by my XSLT but I would like it to be copied as-is. Is that posible ? How ?

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• Why is MySQL with InnoDB doing a table scan when key exists and choosing to examine 70 times more ro

  - by andysk

  Hello, I'm troubleshooting a query performance problem. Here's an expected query plan from explain: mysql> explain select * from table1 where tdcol between '2010-04-13:00:00' and '2010-04-14 03:16'; +----+-------------+--------------------+-------+---------------+--------------+---------+------+---------+-------------+ | id | select_type | table | type | possible_keys | key | key_len | ref | rows | Extra | +----+-------------+--------------------+-------+---------------+--------------+---------+------+---------+-------------+ | 1 | SIMPLE | table1 | range | tdcol | tdcol | 8 | NULL | 5437848 | Using where | +----+-------------+--------------------+-------+---------------+--------------+---------+------+---------+-------------+ 1 row in set (0.00 sec) That makes sense, since the index named tdcol (KEY tdcol (tdcol)) is used, and about 5M rows should be selected from this query. However, if I query for just one more minute of data, we get this query plan: mysql> explain select * from table1 where tdcol between '2010-04-13 00:00' and '2010-04-14 03:17'; +----+-------------+--------------------+------+---------------+------+---------+------+-----------+-------------+ | id | select_type | table | type | possible_keys | key | key_len | ref | rows | Extra | +----+-------------+--------------------+------+---------------+------+---------+------+-----------+-------------+ | 1 | SIMPLE | table1 | ALL | tdcol | NULL | NULL | NULL | 381601300 | Using where | +----+-------------+--------------------+------+---------------+------+---------+------+-----------+-------------+ 1 row in set (0.00 sec) The optimizer believes that the scan will be better, but it's over 70x more rows to examine, so I have a hard time believing that the table scan is better. Also, the 'USE KEY tdcol' syntax does not change the query plan. Thanks in advance for any help, and I'm more than happy to provide more info/answer questions.

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• Simple description of worker and I/O threads in .NET

  - by Konstantin

  It's very hard to find detailed but simple description of worker and I/O threads in .NET What's clear to me regarding this topic (but may not be technically precise): Worker threads are threads that should employ CPU for their work; I/O threads (also called "completion port threads") should employ device drivers for their work and essentially "do nothing", only monitor the completion of non-CPU operations. What is not clear: Although method ThreadPool.GetAvailableThreads returns number of available threads of both types, it seems there is no public API to schedule work for I/O thread. You can only manually create worker thread in .NET? It seems that single I/O thread can monitor multiple I/O operations. Is it true? If so, why ThreadPool has so many available I/O threads by default? In some texts I read that callback, triggered after I/O operation completion is performed by I/O thread. Is it true? Isn’t this a job for worker thread, considering that this callback is CPU operation? To be more specific – do ASP.NET asynchronous pages user I/O threads? What exactly is performance benefit in switching I/O work to separate thread instead of increasing maximum number of worker threads? Is it because single I/O thread does monitor multiple operations? Or Windows does more efficient context switching when using I/O threads?

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• C++ stack for multiple data types (RPN vector calculator)

  - by Arrieta

  Hello: I have designed a quick and basic vector arithmetic library in C++. I call the program from the command line when I need a rapid cross product, or angle between vectors. I don't use Matlab or Octave or related, because the startup time is larger than the computation time. Again, this is for very basic operations. I am extending this program, and I will make it work as an RPN calculator, for operations of the type: 1 2 3 4 5 6 x out: -3 6 -3 (give one vector, another vector, and the "cross" operator; spit out the cross product) The stack must accept 3d vectors or scalars, for operations like: 1 2 3 2 * out: 2 4 6 The lexer and parser for this mini-calculator are trivial, but I cannot seem to think of a good way for creating the internal stack. How would you create a stack of for containing vectors or doubles (I rolled up my own very simple vector class - less than one hundred lines and it does everything I need). How can I create a simple stack which accepts elements of class Vector or type double? Thank you.

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• Using JavaCC to infer semantics from a Composite tree

  - by Skice

  Hi all, I am programming (in Java) a very limited symbolic calculus library that manages polynomials, exponentials and expolinomials (sums of elements like "x^n * e^(c x)"). I want the library to be extensible in the sense of new analytic forms (trigonometric, etc.) or new kinds of operations (logarithm, domain transformations, etc.), so a Composite pattern that represent the syntactic structure of an expression, together with a bunch of Visitors for the operations, does the job quite well. My problem arise when I try to implement operations that depends on the semantics more than on the syntax of the Expression (like integrals, for instance: there are a lot of resolution methods for specific classes of functions, but these same classes can be represented with more than a single syntax). So I thought I need something to "parse" the Composite tree to infer its semantics in order to invoke the right integration method (if any). Someone pointed me to JavaCC, but all the examples I've seen deal only with string parsing; so, I don't know if I'm digging in the right direction. Some suggestions? (I hope to have been clear enough!)

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• How would you code a washing machine?

  - by Dan

  Imagine I have a class that represents a simple washing machine. It can perform following operations in the following order: turn on - wash - centrifuge - turn off. I see two basic alternatives: A) I can have a class WashingMachine with methods turnOn(), wash(int minutes), centrifuge(int revs), turnOff(). The problem with this is that the interface says nothing about the correct order of operations. I can at best throw InvalidOprationException if the client tries to centrifuge before machine was turned on. B) I can let the class itself take care of correct transitions and have the single method nextOperation(). The problem with this on the other hand, is that the semantics is poor. Client will not know what will happen when he calls the nextOperation(). Imagine you implement the centrifuge button’s click event so it calls nextOperation(). User presses the centrifuge button after machine was turned on and ups! machine starts to wash. I will probably need a few properties on my class to parameterize operations, or maybe a separate Program class with washLength and centrifugeRevs fields, but that is not really the problem. Which alternative is better? Or maybe there are some other, better alternatives that I missed to describe?

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