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  • Limiting Audit Exposure and Managing Risk – Q&A and Follow-Up Conversation

    - by Tanu Sood
    Thanks to all who attended the live ISACA webcast on Limiting Audit Exposure and Managing Risk with Metrics-Driven Identity Analytics. We were really fortunate to have Don Sparks from ISACA moderate the webcast featuring Stuart Lincoln, Vice President, IT P&L Client Services, BNP Paribas, North America and Neil Gandhi, Principal Product Manager, Oracle Identity Analytics. Stuart’s insights given the team’s role in providing IT for P&L Client Services and his tremendous experience in identity management and establishing sustainable compliance programs were true value-add at yesterday’s webcast. And if you are a healthcare organization looking to solve your compliance and security challenges, we recommend you join us for a live webcast on Tuesday, November 29 at 10 am PT. The webcast will feature experts from Kaiser Permanente, PricewaterhouseCoopers and Oracle and the focus of the discussion will be around the compliance challenges a healthcare organization faces and best practices for tackling those. Here are the details: Healthcare IT News Webcast: Managing Risk and Enforcing Compliance in Healthcare with Identity Analytics Tuesday, November 29, 201110:00 a.m. PT / 1:00 p.m. ET Register Today The ISACA webcast replay is now available on-demand and the slides are also available for download. Since we didn’t have time to address all the questions we received during the live Q&A portion of the webcast, we have captured responses to the remaining questions here. Please continue to provide us your feedback and insights from your experience in deploying identity compliance solutions. Q. Can you please clarify the mechanism utilized to populate the Identity Warehouse from each individual application's access management function / files? A. Oracle Identity Analytics (OIA) supports direct imports from applications. Data collection is based on Extract, Transform and Load (ETL) that eliminates the need to write connectors to different applications. Oracle Identity Analytics’ import engine supports complex entitlement feeds saved as either text files or XML. The imports can be scheduled on a periodic basis or triggered as needed. If the applications are synchronized with a user provisioning solution like Oracle Identity Manager, Oracle Identity Analytics has a seamless integration to pull in data from Oracle Identity Manager. Q.  Can you provide a short summary of the new features in your latest release of Oracle Identity Analytics? A. Oracle recently announced availability of enhanced Oracle Identity Analytics. This release focused on easing the certification process by offering risk analytics driven certification, advanced certification screens, business centric views and significant improvement in performance including 3X faster data imports, 3X faster certification campaign generation and advanced auto-certification features, that  will allow organizations to improve user productivity by up to 80%. Closed-loop risk feedback and IT policy monitoring with Oracle Identity Manager, a leading user provisioning solution, allows for more accurate certification reviews. And, OIA's improved performance enables customers to scale compliance initiatives supporting millions of user entitlements across thousands of applications, whether on premise or in the cloud, without compromising speed or integrity. Q. Will ISACA grant a CPE credit for attending this ISACA-sponsored webinar today? A. From ISACA: Hello and thank you for your interest in the 2011 ISACA Webinar Program!  Unfortunately, there are no CPEs offered for this program, archived or live.  We will be looking into the feasibility of offering them in the future.  Q. Would you be able to use this to help manage licenses for software? That is to say - could it track software that is not used by a user, thus eliminating the software license? A. OIA’s integration with Oracle Identity Manager, a leading user provisioning solution, allows organizations to detect ghost accounts or unused accounts via account reconciliation. Based on company’s policies, this could trigger an automated workflow for account deletion or asking for further investigation. Closed-loop feedback between the two solutions would then allow visibility into the complete audit trail of when the account was detected, the action taken, by whom, when and the current status. Q. We have quarterly attestations and .xls mechanisms are not working. Once the identity data is correlated in Identity Analytics, do you then automate access certification? A. OIA’s identity warehouse analyzes and correlates identity data across various resources that allows OIA to determine a user’s risk profile, who the access review request should go to, along with all the relevant access details of the user. The access certification manager gets notification on what to review, when and the relevant data is presented in a business friendly screen. Based on the result of the access certification process, actions are triggered and results recorded and archived. Access review managers have visual risk indicators that also allow them to prioritize access certification tasks and efforts. Q. How does Oracle Identity Analytics work with Cloud Security? A. For enterprises looking to build their own cloud(s), Oracle offers a set of security services that cloud developers can leverage including Oracle Identity Analytics.  For enterprises looking to manage their compliance requirements but without hosting those in-house and instead having a hosting provider offer managed Identity Management services to the organizations, Oracle Identity Analytics can be leveraged much the same way as you’d in an on-premise (within the enterprise) environment. In fact, organizations today are leveraging Oracle Identity Analytics to manage identity compliance in both these ways. Q. Would you recommend this as a cost effective solution for a smaller organization with @ 2,500 users? A. The key return-on-investment (ROI) on Oracle Identity Analytics is derived from automating compliance processes thereby eliminating administrative overhead, minimizing errors, maintaining cost- and time-effective sustainable compliance processes and minimizing audit exposures and penalties.  Of course, there are other tangible benefits that are derived from an Oracle Identity Analytics implementation as outlined in the webcast. For a quantitative analysis of your requirements and potential ROI calculation, we recommend you refer to the Forrester Study on Total Economic Impact of Oracle Identity Analytics. For an in-person discussion, please email Richard Caldwell.

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  • Productivity vs Security [closed]

    - by nerijus
    Really do not know is this right place to ask such a questions. But it is about programming in a different light. So, currently contracting with company witch pretends to be big corporation. Everyone is so important that all small issues like developers are ignored. Give you a sample: company VPN is configured so that if you have VPN then HTTP traffic is banned. Bearing this in mind can you imagine my workflow: Morning. Ok time to get latest source. Ups, no VPN. Let’s connect. Click-click. 3 sec. wait time. Ok getting source. Do I have emails? Ups. VPN is on, can’t check my emails. Need to wait for source to come up. Finally here it is! Ok Click-click VPN is gone. What is in my email. Someone reported a bug. Good, let’s track it down. It is in TFS already. Oh, dam, I need VPN. Click-click. Ok, there is description. Yea, I have seen this issue in stachoverflow.com. Let’s go there. Ups, no internet. Click-click. No internet. What? IPconfig… DHCP server kicked me out. Dam. Renew ip. 1..2..3. Ok internet is back. Google: site: stachoverflow.com 3 min. I have solution. Great I love stackoverflow.com. Don’t want to remember days where there was no stackoveflow.com. Ok. Copy paste this like to studio. Dam, studio is stalled, can’t reach files on TFS. Click-click. VPN is back. Get source out, paste my code. Grand. Let’s see what other comments about an issue in stackoverflow.com tells. Hmm.. There is a link. Click. Dammit! No internet. Click-click. No internet. DHCP kicked me out. Dammit. Now it is even worse: this happens 3-4 times a day. After certain amount of VPN connections open\closed my internet goes down solid. Only way to get internet back is reboot. All my browser tabs/SQL windows/studio will be gone. This happened just now when I am typing this. Back to issue I am solving right now: I am getting frustrated - I do not care about better solution for this issue. Let’s do it somehow and forget. This Click-click barrier between internet and TFS kills me… Sounds familiar? You could say there are VPN settings to change. No! This is company laptop, not allowed to do changes. I am very very lucky to have admin privileges on my machine. Most of developers don’t. So just learned to live with this frustration. It takes away 40-60 minutes daily. Tried to email company support, admins. They are too important ant too busy with something that just ignored my little man’s problem. Politely ignored. Question is: Is this normal in corporate world? (Have been in States, Canada, Germany. Never seen this.)

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  • Database-as-a-Service on Exadata Cloud

    - by Gagan Chawla
    Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Closing the gap between strategy and execution with Oracle Business Intelligence 11g

    - by manan.goel(at)oracle.com
    Wikipedia defines strategy as a plan of action designed to achieve a particular goal. An example of this is General Electric's acquisitions and divestiture strategy (plan) designed to propel GE to number 1 or 2 place (goal) in every business segment that it operated in. Execution on the other hand can be defined as the actions taken to getting things done. In GE's case execution will be steps followed for mergers/acquisitions or divestiture. Business press has written extensively about the importance of both strategy and execution in achieving desired business objectives. Perhaps the quote from Thomas Edison says it best - "vision without execution is hallucination". Conversely, it can be said that "execution without vision" is well may be "wishful thinking". Research overwhelmingly point towards the wide gap between strategy and execution. According to a published study, 49% of surveyed executives perceive a gap between their organizations' ability to develop and communicate sound strategies and their ability to implement those strategies. Further, of these respondents, 64% don't have full confidence that their companies will be able to close the gap. Having established the severity and importance of the problem let's talk about the reasons for the strategy-execution gap. The common reasons include: -        Lack of clearly defined goals -        Lack of consistent measure of success -        Lack of ownership -        Lack of alignment -        Lack of communication -        Lack of proper execution -        Lack of monitoring       There are multiple approaches to solving the problem including organizational development practices, technology enablement etc. In most cases a combination of approaches is required to achieve the desired result. For the purposes of this discussion, I'll focus on technology.  Imagine an integrated closed loop technology platform that automates the entire management cycle from defining strategy to assigning ownership to communicating goals to achieving alignment to collaboration to taking actions to monitoring progress and achieving mid course corrections. Besides, for best ROI and lowest TCO such a system should also have characteristics like:  Complete -        Full functionality -        Rich end user access Open -        Any data source -        Any business application -        Any technology stack  Integrated -        Common metadata -        Common security -        Common system management From a capabilities perspective the system should provide the following capabilities: Define -        Strategy -        Objectives -        Ownership -        KPI's Communicate -        Pervasive -        Collaborative -        Role based -        Secure Execute -        Integrated -        Intuitive -        Secure -        Ubiquitous Monitor -        Multiple styles and formats -        Exception based -        Push & Pull Having talked about the business problem and outlined the blueprint for a technology solution, let's talk about how Oracle Business Intelligence 11g can help. Oracle Business Intelligence is a comprehensive business intelligence solution for reporting, ad hoc query and analysis, OLAP, dashboards and scorecards. Oracle's best in class BI platform is based on an architecturally integrated technology foundation that provides a unified end user experience and features a Common Enterprise Information Model, with common security, query request generation and optimization, and system management. The BI platform is ·         Complete - meaning it delivers all modes and styles of BI including reporting, ad hoc query and analysis, OLAP, dashboards and scorecards with a rich end user experience that includes visualization, collaboration, alerts and notifications, search and mobile access. ·         Open - meaning the BI platform integrates with any data source, ETL tool, business application, application server, security infrastructure, portal technology as well as any ODBC compliant third party analytical tool. The suite accesses data from multiple heterogeneous sources--including popular relational and multidimensional data sources and major ERP and CRM applications from Oracle and SAP. ·         Integrated - meaning the BI platform is based on an architecturally integrated technology foundation built on an open, standards based service oriented architecture.  The platform features a common enterprise information model, common security model and a common configuration, deployment and systems management framework. To summarize, Oracle Business Intelligence is a comprehensive, integrated BI platform that lets you define strategy, identify objectives, assign ownership, define KPI's, collaborate, take action, monitor, report and do course corrections all form a single interface and a single system. The platform's integrated metadata model and task based design ensures that the entire workflow from defining strategy to execution to monitoring is completely integrated delivering end to end visibility, transparency and agility. Click here to learn more about Oracle BI 11g. 

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  • Oracle Fusion Middleware gives you Choice and Portability for Public and Private Cloud

    - by Michelle Kimihira
    Author: Margaret Lee, Senior Director, Product Management, Oracle Fusion Middleware Cloud Computing allows customers to quickly develop and deploy applications in a shared environment.  The environment can span across hardward (IaaS), foundation layer software (PaaS), and end-user software (SaaS). Cloud Computing provides compelling benefits in terms of business agility and IT cost savings.  However, with complex, existing heterogeneous architectures, and concerns for security and manageability, enterprises are challenged to define their Cloud strategy.  For most enterprises, the solution is a hybrid of private and public cloud.  Fusion Middleware supports customers’ Cloud requirements through choice and portability. Fusion Middleware supports a variety of cloud development and deployment models:  Oracle [Public] Cloud; customer private cloud; hybrid of these two, and traditional dedicated, on-premise model Customers can develop applications in any of these models and deployed in another, providing the flexibility and portability they need Oracle Cloud is a public cloud offering.  Within Oracle Cloud, Fusion Middleware provides two key offerings include the Developer cloud service and Java cloud deployment service. Developer Cloud Service Simplify Development: Automated provisioned environment; pre-configured and integrated; web-based administration Deploy Automatically: Fully integrated with Oracle Cloud for Java deployment; workflow ensures build & test Collaborate & Manage: Fits any size team; integrated team source repository; continuous integration; task/defect tracking Integrated with all major IDEs: Oracle JDeveloper; NetBeans; Eclipse Java Cloud Service Java Cloud service provides flexible Java deployment environment for departmental applications and development, staging, QA, training, and demo environments.  It also supports customizations deployments for SaaS-based Fusion Applications customers.  Some key features of Java Cloud Service include: WebLogic Server on Exalogic, secure, highly available infrastructure Database Service & IDE Integration Open, Standard-based Deploy Web Apps, Web Services, REST Services Fully managed and supported by Oracle For more information, please visit Oracle Cloud, Oracle Cloud Java Service and Oracle Cloud Developer Service. If your enterprise prefers a private cloud, for reasons such as security, control, manageability, and complex integration that prevent your applications from being deployed on a public cloud, Fusion Middleware also provide you with the products and tools you need.  Sometimes called Private PaaS, private clouds have their predecessors in shared-services arrangements many large companies have been building in the past decade.  The difference, however, are in the scope of the services, and depth of their capabilities.  In terms of vertical stack depth, private clouds not only provide hardware and software infrastructure to run your applications, they also provide services such as integration and security, that your applications need.  Horizontally, private clouds provide monitoring, management, lifecycle, and charge back capabilities out-of-box that shared-services platforms did not have before. Oracle Fusion Middleware includes the complete stack of hardware and software for you to build private clouds: SOA suite and BPM suite to support systems integration and process flow between applications deployed on your private cloud and the rest of your organization Identity and Access Management suite to provide security, provisioning, and access services for applications deployed on your private cloud WebLogic Server to run your applications Enterprise Manager's Cloud Management pack to monitor, manage, upgrade applications running on your private cloud Exalogic or optimized Oracle-Sun hardware to build out your private cloud The most important key differentiator for Oracle's cloud solutions is portability, between private and public clouds.  This is unique to Oracle because portability requires the vendor to have product depth and breadth in both public cloud services and private cloud product offerings.  Most public cloud vendors cannot provide the infrastructure and tools customers need to build their own private clouds.  In reverse, traditional software tools vendors typically do not have the product and expertise breadth to build out and offer a public cloud.  Oracle can.  It is important for customers that the products and technologies  Oracle uses to build its public is the same set that it sells to customers for them to build private clouds.  Fundamentally, that enables skills reuse,  as well as application portability. For more information on Oracle PaaS offerings, please visit Oracle's product information page.    Resources Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Oracle CRM On Demand Release 24 is Generally Available

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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  • XBRL - Moving from Production to Consumption

    - by jmorourke
    Here's an update on what’s new with XBRL and how it can actually benefit your organization versus adding extra time and costs to financial reporting.  On February 29th (leap day) of 2012 I attended the XBRL and Financial Analysis Technology Conference at Baruch College in NYC.  The event, which attracted over 300 XBRL gurus and fans was presented by XBRL US, The New York Society of Security Analysts’ Improved Corporate Reporting Committee, and Baruch College’s Robert Zicklin Center for Corporate Integrity.  The event featured keynotes from the U.S. Securities and Exchange Commission (SEC), and the CFA Institute as well as panels covering alternative research tools and data, corporate reporting to stakeholders and a demonstration of XBRL analysis tools.  The program culminated in a presentation of the finalists and the winner of the $20,000 XBRL Challenge.    Some of the key points made in the sessions included: The focus of XBRL tools is moving from production to consumption. As of February 2012, over 9000 companies are reporting in XBRL, with over 10 million facts filed to date XBRL taxonomy extensions have dropped from 27% to 11% making comparisons easier The SEC reports that XBRL makes it easier to analyze disclosures, focus on accounting issues XBRL is helping standards-setters like the FASB speed their analysis of impacts of proposed accounting rule changes Companies like Thomson Reuters report that XBRL is helping speed the delivery of data to clients The most interesting part of the program though, was the session highlighting the 5 finalists in the XBRL Challenge competition and the winning solution.  The XBRL Challenge was launched in 2011 as a means of spurring the development of more end-user tools to help with the consumption of XBRL-based financial information.       Over an 8-month process handled by 5 judges, there were 84 registrants, 15 completed submissions, 5 finalists and one winner of the challenge.  All of the solutions are open-sourced tools and most of them focus on consuming XBRL-based data.  The 5 finalists included: Advanced XBRL Processing from Oxide solutions – XBRL viewer for taxonomies, filings and company data with peer comparison capabilities. Arrelle – API for XBRL processes, supports SEC Validations, RSS Feeds to access filings etc. Calcbench – XBRL data analysis tool that can be embedded in other web applications.  This tool can combine XBRL filings with real-time market data. XBRL to XL – allows the importing of XBRL data into Microsoft Excel for analysis, comparisons.  Users start on the web and populate Excel with XBRL data. XBurble – allows users to search and view XBRL filings, export to Excel, merge for comparison, and includes a workflow interface. The winner of the $20,000 XBRL Challenge prize was CalcBench.  More information about the XBRL Challenge and the finalists can be found at www.XBRLUS.org/challenge XBRL for Sustainability Reporting – other recent news on the XBRL front was the announcement by the Global Reporting Initiative (GRI) of an XBRL taxonomy for Sustainability Reporting.  This taxonomy was co-developed by the GRI and Deloitte and is designed to make the consumption of data found in Sustainability Reports much easier.  Although there is no government mandate to file Sustainability Reports in XBRL format, organizations that do use the GRI guidelines for Sustainability Reporting are encouraged to tag and submit their data voluntarily to the GRI – who will populate a database with Sustainability Reporting data and make this available to the public.  For more information about this initiative, you can go to the GRI web site:  www.globalreporting.org. So how does all of this benefit corporate filers and investors?  Since its introduction, the consensus in the market is that XBRL has mainly benefited the regulators and investment analysts who need to consume and analyze large volumes of financial data.  But with the emergence of more end-user tools for consuming and analyzing XBRL-based data, and the ability to perform quick comparisons of one company versus its peers and competitors in an industry group, will soon accelerate the benefits to corporate finance staff, as well as individual investors.  This could apply to financial results tagged in XBRL, as well as non-financial information such as Sustainability Reporting – which over the long-term will likely be integrated with financial reporting.   And as multiple regulators and agencies in a country adopt the XBRL standard for corporate filings, more benefits will accrue as companies will be able to leverage one set of XBRL-based financial data for multiple regulatory filings.     For more information about the latest developments in XBRL, check out the XBRL US or XBRL International web sites:  www.xbrl.org, www.xbrlus.org. For more information about what Oracle is doing to support XBRL, here are some links: http://www.oracle.com/us/solutions/ent-performance-bi/disclosure-management-065892.html http://www.oracle.com/technetwork/database/features/xmldb/index-087631.html Feel free to contact me if you have any questions or need more information:  [email protected]

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  • Upgrading to Code Based Migrations EF 4.3.1 with Connector/Net 6.6

    - by GABMARTINEZ
    Entity Framework 4.3.1 includes a new feature called code first migrations.  We are adding support for this feature in our upcoming 6.6 release of Connector/Net.  In this walk-through we'll see the workflow of code-based migrations when you have an existing application and you would like to upgrade to this EF 4.3.1 version and use this approach, so you can keep track of the changes that you do to your database.   The first thing we need to do is add the new Entity Framework 4.3.1 package to our application. This should via the NuGet package manager.  You can read more about why EF is not part of the .NET framework here. Adding EF 4.3.1 to our existing application  Inside VS 2010 go to Tools -> Library Package Manager -> Package Manager Console, this will open the Power Shell Host Window where we can work with all the EF commands. In order to install this library to your existing application you should type Install-Package EntityFramework This will make some changes to your application. So Let's check them. In your .config file you'll see a  <configSections> which contains the version you have from EntityFramework and also was added the <entityFramework> section as shown below. This section is by default configured to use SQL Express which won't be necesary for this case. So you can comment it out or leave it empty. Also please make sure you're using the Connector/Net 6.6.x version which is the one that has this support as is shown in the previous image. At this point we face one issue; in order to be able to work with Migrations we need the __MigrationHistory table that we don't have yet since our Database was created with an older version. This table is used to keep track of the changes in our model. So we need to get it in our existing Database. Getting a Migration-History table into an existing database First thing we need to do to enable migrations in our existing application is to create our configuration class which will set up the MySqlClient Provider as our SQL Generator. So we have to add it with the following code: using System.Data.Entity.Migrations;     //add this at the top of your cs file public class Configuration : DbMigrationsConfiguration<NameOfYourDbContext>  //Make sure to use the name of your existing DBContext { public Configuration() { this.AutomaticMigrationsEnabled = false; //Set Automatic migrations to false since we'll be applying the migrations manually for this case. SetSqlGenerator("MySql.Data.MySqlClient", new MySql.Data.Entity.MySqlMigrationSqlGenerator());     }   }  This code will set up our configuration that we'll be using when executing all the migrations for our application. Once we have done this we can Build our application so we can check that everything is fine. Creating our Initial Migration Now let's add our Initial Migration. In Package Manager Console, execute "add-migration InitialCreate", you can use any other name but I like to set this as our initial create for future reference. After we run this command, some changes were done in our application: A new Migrations Folder was created. A new class migration call InitialCreate which in most of the cases should have empty Up and Down methods as long as your database is up to date with your Model. Since all your entities already exists, delete all duplicated code to create any entity which exists already in your Database if there is any. I found this easier when you don't have any pending updates to do to your database. Now we have our empty migration that will make no changes in our database and represents how are all the things at the begining of our migrations.  Finally, let's create our MigrationsHistory table. Optionally you can add SQL code to delete the edmdata table which is not needed anymore. public override void Up() { // Just make sure that you used 4.1 or later version         Sql("DROP TABLE EdmMetadata"); } From our Package Manager Console let's type: Update-database; If you like to see the operations made on each Update-database command you can use the flag -verbose after the Update-database. This will make two important changes.  It will execute the Up method in the initial migration which has no changes in the database. And second, and very important,  it will create the __MigrationHistory table necessary to keep track of your changes. And next time you make a change to your database it will compare the current model to the one stored in the Model Column of this table. Conclusion The important thing of this walk through is that we must create our initial migration before we start doing any changes to our model. This way we'll be adding the necessary __MigrationsHistory table to our existing database, so we can keep our database up to date with all the changes we do in our context model using migrations. Hope you have found this information useful. Please let us know if you have any questions or comments, also please check our forums here where we keep answering questions in general for the community.  Happy MySQL/Net Coding!

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  • Hybrid IT or Cloud Initiative – a Perfect Enterprise Architecture Maturation Opportunity

    - by Ted McLaughlan
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} All too often in the growth and maturation of Enterprise Architecture initiatives, the effort stalls or is delayed due to lack of “applied traction”. By this, I mean the EA activities - whether targeted towards compliance, risk mitigation or value opportunity propositions – may not be attached to measurable, active, visible projects that could advance and prove the value of EA. EA doesn’t work by itself, in a vacuum, without collaborative engagement and a means of proving usefulness. A critical vehicle to this proof is successful orchestration and use of assets and investment resources to meet a high-profile business objective – i.e. a successful project. More and more organizations are now exploring and considering some degree of IT outsourcing, buying and using external services and solutions to deliver their IT and business requirements – vs. building and operating in-house, in their own data centers. The rapid growth and success of “Cloud” services makes some decisions easier and some IT projects more successful, while dramatically lowering IT risks and enabling rapid growth. This is particularly true for “Software as a Service” (SaaS) applications, which essentially are complete web applications hosted and delivered over the Internet. Whether SaaS solutions – or any kind of cloud solution - are actually, ultimately the most cost-effective approach truly depends on the organization’s business and IT investment strategy. This leads us to Enterprise Architecture, the connectivity between business strategy and investment objectives, and the capabilities purchased or created to meet them. If an EA framework already exists, the approach to selecting a cloud-based solution and integrating it with internal IT systems (i.e. a “Hybrid IT” solution) is well-served by leveraging EA methods. If an EA framework doesn’t exist, or is simply not mature enough to address complex, integrated IT objectives – a hybrid IT/cloud initiative is the perfect project to advance and prove the value of EA. Why is this? For starters, the success of any complex IT integration project - spanning multiple systems, contracts and organizations, public and private – depends on active collaboration and coordination among the project stakeholders. For a hybrid IT initiative, inclusive of one or more cloud services providers, the IT services, business workflow and data governance challenges alone can be extremely complex, requiring many diverse layers of organizational expertise and authority. Establishing subject matter expertise, authorities and strategic guidance across all the disciplines involved in a hybrid-IT or hybrid-cloud system requires top-level, comprehensive experience and collaborative leadership. Tools and practices reflecting industry expertise and EA alignment can also be very helpful – such as Oracle’s “Cloud Candidate Selection Tool”. Using tools like this, and facilitating this critical collaboration by leading, organizing and coordinating the input and expertise into a shared, referenceable, reusable set of authority models and practices – this is where EA shines, and where Enterprise Architects can be most valuable. The “enterprise”, in this case, becomes something greater than the core organization – it includes internal systems, public cloud services, 3rd-party IT platforms and datacenters, distributed users and devices; a whole greater than the sum of its parts. Through facilitated project collaboration, leading to identification or creation of solid governance models and processes, a durable and useful Enterprise Architecture framework will usually emerge by itself, if not actually identified and managed as such. The transition from planning collaboration to actual coordination, where the program plan, schedule and resources become synchronized and aligned to other investments in the organization portfolio, is where EA methods and artifacts appear and become most useful. The actual scope and use of these artifacts, in the context of this project, can then set the stage for the most desirable, helpful and pragmatic form of the now-maturing EA framework and community of practice. Considering or starting a hybrid-IT or hybrid-cloud initiative? Running into some complex relationship challenges? This is the perfect time to take advantage of your new, growing or possibly latent Enterprise Architecture practice.

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  • Best ASP.NET E-Commerce Framework (aspDotNetStoreFront, AbleCommerce, BVCommerce, MediaChase,...)

    - by EfficionDave
    I need a full-featured asp.net E-Commerce solution for a project. It needs to be easily extensible as I need to extend it to integrate with a custom Flash based personalization engine. It should also have a great administrative back-end that handles inventory tracking, report, labels, shipping, ... so that the client can really use it as the basis for their business. I've used quite a few different E-Commerce systems including OSCommerce, Zen Cart, Catalook, and eTailer. While I was impressed with Zen Cart and eTailer, this project is big enough that I want to try a more serious, commercial offering. I'm particularly interested in thoughts on aspdotnetstorefront, BVCommerce, AbleCommerce, and MediaChase. [UPDATE] I've done quite a bit of evaluation since I posted this question and will give some of my findings below: BVCommerce - The price point is nice, the product seems fairly well regarded, and I've heard good things about customizing/extending it, it just doesn't seem like it's going to meet my needs as an Top Tier ECommerce solution. After viewing the tutorial videos, the Admin interface just seems too basic and outdated. aspDotNetStorefront - The integration with DotNetNuke was it's biggest selling point for me but after reading peoples opinions, it's integration seems quite weak. It's sounds like there's a significant learning curve and the architecture just doesn't sound like it's as clean as it should be. AbleCommerce - After a rather thorough evaluation, I have selected AbleCommerce for at least my next project. The Admin interface is beautiful and has a nice list of features. The E-Commerce portion of the user side is very well done, highly skin-able (using Master Pages and a couple other techniques), and the checkout workflow has all the features I need while still being very clean. Source to the API can be bought for $500 but you generally won't need it. There are some 3rd party modules available but there's not currently a large market for these. The biggest glaring weakness of AbleCommerce I've found is their CMS capabilities are very limited and not at all well suited for a non-technical user to make most site content updates. But I have a good solution for that that I plan adapting into AbleCommerce. They will automatically generate a site for you to play with to your heart's content for 30 days. It is defniitely worth checking out.

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  • Entity Framework won't SaveChanges on new entity with two-level relationship

    - by Tim Rourke
    I'm building an ASP.NET MVC site using the ADO.NET Entity Framework. I have an entity model that includes these entities, associated by foreign keys: Report(ID, Date, Heading, Report_Type_ID, etc.) SubReport(ID, ReportText, etc.) - one-to-one relationship with Report. ReportSource(ID, Name, Description) - one-to-many relationship with Sub_Report. ReportSourceType(ID, Name, Description) - one-to-many relationship with ReportSource. Contact (ID, Name, Address, etc.) - one-to-one relationship with Report_Source. There is a Create.aspx page for each type of SubReport. The post event method returns a new Sub_Report entity. Before, in my post method, I followed this process: Set the properties for a new Report entity from the page's fields. Set the SubReport entity's specific properties from the page's fields. Set the SubReport entity's Report to the new Report entity created in 1. Given an ID provided by the page, look up the ReportSource and set the Sub_Report entity's ReportSource to the found entity. SaveChanges. This workflow succeeded just fine for a couple of weeks. Then last week something changed and it doesn't work any more. Now instead of the save operation, I get this Exception: UpdateException: "Entities in 'DIR2_5Entities.ReportSourceSet' participate in the 'FK_ReportSources_ReportSourceTypes' relationship. 0 related 'ReportSourceTypes' were found. 1 'Report_Source_Types' is expected." The debug visualizer shows the following: The SubReport's ReportSource is set and loaded, and all of its properties are correct. The Report_Source has a valid ReportSourceType entity attached. In SQL Profiler the prepared SQL statement looks OK. Can anybody point me to what obvious thing I'm missing? TIA Notes: The Report and SubReport are always new entities in this case. The Report entity contains properties common to many types of reports and is used for generic queries. SubReports are specific reports with extra parameters varying by type. There is actually a different entity set for each type of SubReport, but this question applies to all of them, so I use SubReport as a simplified example.

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  • Salesforce/PHP - Bulk Outbound message (SOAP), Time out issue

    - by Phill Pafford
    Salesforce can send up to 100 requests inside 1 SOAP message. While sending this type of Bulk Ooutbound message request my PHP script finishes executing but SF fails to accept the ACK used to clear the message queue on the Salesforce side of things. Looking at the Outbound message log (monitoring) I see all the messages in a pending state with the Delivery Failure Reason "java.net.SocketTimeoutException: Read timed out". If my script has finished execution, why do I get this error? I have tried these methods to increase the execution time on my server as I have no access on the Salesforce side: set_time_limit(0); // in the script max_execution_time = 360 ; Maximum execution time of each script, in seconds max_input_time = 360 ; Maximum amount of time each script may spend parsing request data memory_limit = 32M ; Maximum amount of memory a script may consume I used the high settings just for testing. Any thoughts as to why this is failing the ACK delivery back to Salesforce? Here is some of the code: This is how I accept and send the ACK file for the imcoming SOAP request $data = 'php://input'; $content = file_get_contents($data); if($content) { respond('true'); } else { respond('false'); } The respond function function respond($tf) { $ACK = <<<ACK <?xml version = "1.0" encoding = "utf-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> <soapenv:Body> <notifications xmlns="http://soap.sforce.com/2005/09/outbound"> <Ack>$tf</Ack> </notifications> </soapenv:Body> </soapenv:Envelope> ACK; print trim($ACK); } These are in a generic script that I include into the script that uses the data for a specific workflow. I can process about 25 requests (That are in 1 SOAP response) but once I go over that I get the timeout error in the Salesforce queue. for 50 requests is usually takes my PHP script 86.77 seconds. Could it be Apache? PHP? I have also tested just accepting the 100 request SOAP response and just accepting and sending the ACK the queue clears out, so I know it's on my side of things. I show no errors in the apache log, the script runs fine. Thanks for any insight into this, --Phill

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  • Bazaar newbie question about repository structures

    - by esc1729
    I want to use Bazaar on Windows XP for web-development and related tasks. Most of the files are edited locally and then transferred via FTP to the server. Just now the repository sits on my local workstation. Later on it should be shared locally with some co-workers. Perhaps we will use a local Linux server as a centralized repository, but this structure is not decided for now. But first I need to understand the impacts of the different repository setups, which I do not at all. Using Bazaar-Explorer on Windows XP I’ve created a ‘shared tree repository’ from the option list of the init-dialogue in some location dev-filter/. Bazaar Explorer tells me: Created repository with treeless branches at F:/bzr.local/dev-filter Created branch at F:/bzr.local/dev-filter/trunk Created working tree at F:/bzr.local/dev-filter/work OK so far. Now I move a bunch of files into the work directory and add and commit them as Rev 1 ‘Start Revision’. Then I work on some of these files and commit them again as Rev 2. Here my confusion starts. Shouldn’t both revisions go into the trunk? The trunk is still empty, beside the .bzr directory which only holds some management information. If I delete my working directory, which I have tried during these first experiments, everything is gone. There’s obviously no hidden storage of those files. OK. Perhaps I need to push it into the trunk? This does not work either. Entering the work/ directory and initializing the ‘push’ to the trunk, Bazaar-Explorer tells me No new revisions to push. So what? This looks like a severe conceptual misunderstanding about what should happen on my side. Edit, 2010-02-03: Some conclusions What I learned meanwhile is this: I think I should switch to the command line until I really understand what’s going on, at least for creating the repositories and branches. Bazaar Explorer introduces a new level of abstraction which I only can handle if I understand the level beneath One of the secrets of working with Bazaar at least for me is to understand those .bzr directories, their particular properties and states when created with ‘bzr init’, ‘bzr init-repository’, ‘bzr branch’ etc. in all their variants and how they are plumped together. While there’s a whole chapter of ‘Organizing your workspace’ in the Bazaar User Guide, it’s more or less workflow oriented. The manual contains a lot of directory structures for the given examples. What I would prefer beside this and have not (or only rudimentary) found so far is some graphical representation of those ‘Lego like’ .bzr building blocks which create the linking of all the parts. So I started to invent some simple notation while working through the examples and looking into the .bzr directories to document what information is stored there, where does it come from, how and to what is it linked, is it complete or shared, etc. Erich Schreiber

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  • How to do role-based access control for a franchise business?

    - by FreshCode
    I'm building the 2nd iteration of a web-based CRM+CMS for a franchise service business in ASP.NET MVC 2. I need to control access to each franchise's services based on the roles a user is assigned for that franchise. 4 examples: Receptionist should be able to book service jobs in for her "Atlantic Seaboard" franchise, but not do any reporting. Technician should be able to alter service jobs, but not modify invoices. Managers should be able to apply discount to invoices for jobs within their stores. Owner should be able to pull reports for any franchises he owns. Where should franchise-level access control fit in between the Data - Services - Web layer? If it belongs in my Controllers, how should I best implement it? Partial Schema Roles class int ID { get; set; } // primary key for Role string Name { get; set; } Partial Franchises class short ID { get; set; } // primary key for Franchise string Slug { get; set; } // unique key for URL access, eg /{franchise}/{job} string Name { get; set; } UserRoles mapping short FranchiseID; // related to franchises table Guid UserID; // related to Users table int RoleID; // related to Roles table DateTime ValidFrom; DateTime ValidUntil; Background I built the previous CRM in classic ASP and it runs the business well, but it's time for an upgrade to speed up workflow and leave less room for error. For the sake of proper testing and better separation between data and presentation, I decided to implement the repository pattern as seen in Rob Conery's MVC Storefront series. Controller Implementation Access Control with [Authorize] attribute If there was just one franchise involved, I could simply limit access to a controller action like so: [Authorize(Roles="Receptionist, Technician, Manager, Owner")] public ActionResult CreateJob(Job job) { ... } And since franchises don't just pop up over night, perhaps this is a strong case to use the new Areas feature in ASP.NET MVC 2? Or would this lead to duplicate Views? Controllers, URL Routing & Areas Assuming Areas aren't used, what would be the best way to determine which franchise's data is being accessed? I thought of this: {franchise}/{controller}/{action}/{id} or is it better to determine a job's franchise in a Details(...) action and limit a user's action with [Authorize]: {job}/{id}/{action}/{subaction} {invoice}/{id}/{action}/{subaction} which makes more sense if any user could potentially have access to more than one franchise without cluttering the URL with a {franchise} parameter. Any input is appreciated.

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  • Taking screenshot with Win32 API (C# pInvoke) not working in IIS

    - by Dillen Meijboom
    I want to take a screenshot of an external website. Currently my workflow is to start a Firefox instance with the specified URL and take a screenshot using PrintWindow in the Win32 API When I run this application in IISExpress it works fine but when I run the same application in IIS on a windows VPS it is not working (screenshot is blank). I don't know what I'm doing wrong? My code: using Newtonsoft.Json; using System; using System.Collections.Generic; using System.Diagnostics; using System.Drawing; using System.Drawing.Imaging; using System.Linq; using System.Runtime.InteropServices; using System.Security; using System.Threading; using System.Web; namespace WebTools.Web { public class RemoteScreenshot { public static Bitmap TakeScreenshot(Process process) { // may need a process Refresh before return TakeScreenshot(process.MainWindowHandle); } public static Bitmap TakeScreenshot(IntPtr handle) { RECT rc = new RECT(); GetWindowRect(handle, ref rc); Bitmap bitmap = new Bitmap(rc.right - rc.left, rc.bottom - rc.top); using (Graphics graphics = Graphics.FromImage(bitmap)) { PrintWindow(handle, graphics.GetHdc(), 0); } return bitmap; } [DllImport("user32.dll")] private static extern bool GetWindowRect(IntPtr hWnd, ref RECT rect); [DllImport("user32.dll")] private static extern bool PrintWindow(IntPtr hWnd, IntPtr hDC, int flags); [StructLayout(LayoutKind.Sequential)] private struct RECT { public int left; public int top; public int right; public int bottom; } public static void Save(string url, string file, int timeout = 0) { Process.Start(new ProcessStartInfo("C:\\Program Files (x86)\\Mozilla Firefox\\firefox.exe", url) { CreateNoWindow = false, WindowStyle = ProcessWindowStyle.Maximized }); Thread.Sleep(timeout); var bitmap = TakeScreenshot(Process.GetProcessesByName("firefox").First()); bitmap.Save(file, ImageFormat.Png); bitmap.Dispose(); Process.GetProcessesByName("firefox").First().Kill(); } } } EDIT: Running Firefox works fine because the AppPool is under another account that has the rights to execute firefox.

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  • Git sh.exe process forking issue on windows XP, slow?

    - by AndyL
    Git is essential to my workflow. I run MSYS Git on Windows XP on my quad core machine with 3GB of RAM, and normally it is responsive and zippy. Suddenly an issue has cropped up whereby it takes 30 seconds to run any command from the Git Bash command prompt, including ls or cd. Interestingly, from the bash prompt it looks likes ls runs fairly quickly, I can then see the output from ls, but it then takes ~30 seconds for the prompt to return. If I switch to the windows command prompt (by running cmd from the start menu) git related commands also take forever, even just to run. For example git status can take close to a minute before anything happens. Sometimes the processes simply don't finish. Note that I have "MSYS Git" installed as well as regular "MSYS" for things like MinGW and make. I believe the problem is related to sh.exe located in C:\Program Files\Git\bin. When I run ls from the bash prompt, or when I invoke git from the windows prompt, task manager shows up to four instances of sh.exe processes that come and go. Here I am waiting for ls to return and you can see the task manager has git.exe running and four instances of sh.exe: If I ctrl-c in the middle of an ls I sometimes get errors that include: sh.exe": fork: Resource temporarily unavailable 0 [main] sh.exe" 1624 proc_subproc: Couldn't duplicate my handle<0x6FC> fo r pid 6052, Win32 error 5 sh.exe": fork: Resource temporarily unavailable Or for git status: $ git status sh.exe": fork: Resource temporarily unavailable sh.exe": fork: Resource temporarily unavailable sh.exe": fork: Resource temporarily unavailable sh.exe": fork: Resource temporarily unavailable Can I fix this so that git runs quickly again, and if so how? Things I have tried: Reboot Upgrade MSYS Git to most recent version & Reboot Upgrade MSYS to most recent version & Reboot Uninstall MSYS & uninstall and reinstall MSYS Git alone & Reboot I'd very much like to not wipe my box and reinstall Windows, but I will if I can't get this fixed. I can no longer code if it takes me 30 s to run git status or cd.

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  • Convert a PDF to a Transparent PNG with GhostScript

    - by Jonathon Wolfe
    Hi all. I am attempting, unsuccessfully, to use Ghostscript to rasterize PDF files with a transparent background to PNG files with a transparent background. I've searched high and low for questions from others attempting the same thing and none of the posted solutions, which as far as I can tell come down to specifying -sDEVICE=pngalpha, have worked with my test files. At this point I would really appreciate any advice or tips a more experienced hand could provide. My test PDF is located here: http://www.kolossus.com/files/test.pdf It could be that the issue is with this file, but I doubt it. As far as I can tell, it has no specified background, and when I open the file with a transparency-aware app like Photoshop or Illustrator, sure enough it displays with a transparent background. However, when opened with an application like Adobe Reader the file is rendered with a white background. I believe that this has more to do with the application rendering the PDF than with the PDF itself -- apps like Adobe Reader assume you want to see what a printed document will look like and therefore always show a white canvas behind the artwork -- but I can't be sure. The gs command I'm using is: gs -dNOPAUSE -dBATCH -sDEVICE=pngalpha -r72 -sOutputFile=test.png test.pdf This produces a PNG that has transparent pixels outside of the bounding box of the artwork in the file, but all pixels that are inside the artwork's bounding box are rasterized against a white background. This is a problem for me, as my artwork has drop shadows and antialiased edges that need to be preserved in the final output, and can't just be postprocessed out with ImageMagick. A sample of my PNG output is at the same location as the pdf above, with .png at the end (stackoverflow won't let me include more than one url in my post). Interestingly, I see no effects from using the -dBackgroundColor flag, even if I set it to something non-white like -dBackgroundColor=16#ff0000. Perhaps my understanding of the syntax of this flag is wrong. Also interestingly, I see no effects from using the -dTextAlphaBits=4 -dGraphicsAlphaBits=4 flags to try to enable subpixel antialiasing. I would also appreciate any advice on how to enable subpixel antialiasing, especially on text. Finally, I'm using GPL Ghostscript 8.64 on Mac OS 10.5.7, and the rendering workflow I'm trying to get set up is to generate transparent PNG images from PDFs output by PrinceXML. I'm calling Ghostscript directly for the rasterization instead of using ImageMagick because ImageMagick delegates to Ghostscript for PDF rasterization and I should be able to control the rasterization better by calling GS directly. Thanks for your help. -Jon Wolfe

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  • Fuzzy Regex, Text Processing, Lexical Analysis?

    - by justinzane
    I'm not quite sure what terminology to search for, so my title is funky... Here is the workflow I've got: Semi-structured documents are scanned to file. The files are OCR'd to text. The text is parsed into Python objects The objects are serialized (to SQL, JSON, whatever) for use. The documents are structures like this: HEADER blah blah, Page ### blah Garbage text... 1. Question Text... continued until now. A. Choice text... adsadsf. B. Another Choice... 2. Another Question... I need to extract the questions and choices. The problem is that, because the text is OCR output, there are occasional strange substitutions like '2' - 'Z' which makes ordinary regular expressions useless. I've tried the Levenshtein module and it helps, but it requires prior knowledge of what edit distance is to be expected. I don't know whether I'm looking to create a parser? a lexer? something else? This has lead me down all kinds of interesting but nonrelevant paths. Guidance would be greatly appreciated. Oh, also, the text is generally from specific technical domains, so general spelling tools are not so helpful. Regarding the structure of the documents, there is no clear visual pattern -- like line breaks or indentation -- with the exception of the fact that "questions" usually begin a line. Crap on the document can cause characters to appear before the actual beginning of the line, which means that something along the lines of r'^[0-9]+' does not reliably work. Though the "questions" always begin with an int, a period and a space; the OCR can substitute other characters or skip characters. This is not so much a problem with Tesseract or Cunieform, rather with the poor quality of the paper documents. # Note: for the project in question, it was decided that having a human prep the OCR'd text was better that spending the time coding a solution. I'd still love good pointers, however.

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  • Am I using EJBs properly?

    - by kgrad
    I am using a JEE6 stack including JPA 2.0, JSF 2.0, EJB 3.1 etc. The way my architecture is setup is the following: I have JPA annotated DAOs using hibernate as my JPA provider. I have JSF Managed beans which correspond to my facelet/xhtml pages. I have EJBs that handle all of my database requests. My XHTML pages have JSF EL which make calls to my Managed beans. My managed beans contain references to my DAO entities which are managed by EJBs. For example, I have a user entity which is mapped to a db table. I have a user EJB which handles all CRUD operations that return Users. I have a page that edits a user. The highlevel workflow would be: navigate to user edit page - EL calls a method located in the managed bean that loads a user. The method calls userEJB.loadUser(user) from the EJB to get the user from the database. The user is edited and submit - a function is called in the managed bean which calls a function in the EJB to save the user. etc. I am running into issues accessing my data within my JSF pages using EJBs. I am having a lot of problems with lazy initialization errors, which I believe is due to how I have set things up. For example, I have a Client entity that has a List of users which are lazily loaded. In order to get a client I call a method in my EJB which goes to the database, finds a client and returns it. Later on i wish to access this clients list of users, in order to do so i have to go back to the EJB by calling some sort of method in order to load those users (since they are lazily loaded). This means that I have to create a method such as public List<User> getUserListByClient(Client c) { c = em.merge(c); return c.getUserList(); } The only purpose of this method is to load the users (and I'm not even positive this approach is good or works). If i was doing session management myself, I would like just leave the session open for the entire request and access the property directly, this would be fine as the session would be open anyway, there seems to be this one extra layer of indirection in EJBs which is making things difficult for me. I do like EJBs as I like the fact that they are controlled by the container, pooled, offer transaction management for free etc. However, I get the feeling that I am using them incorrectly, or I have set up my JSF app incorrectly. Any feedback would be greatly appreciated. thanks,

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  • What to do when you need more verbs in REST

    - by Richard Levasseur
    There is another similar question to mine, but the discussion veered away from the problem I'm encounting. Say I have a system that deals with expense reports (ER). You can create and edit them, add attachments, and approve/reject them. An expense report might look like this: GET /er/1 => {"title": "Trip to NY", "totalcost": "400 USD", "comments": [ "john: Please add the total cost", "mike: done, can you approve it now?" ], "approvals": [ {"john": "Pending"}, {"finance-group": "Pending"}] } That looks fine, right? Thats what an expense report document looks like. If you want to update it, you can do this: POST /er/1 {"title": "Trip to NY 2010"} If you want to approve it, you can do this: POST /er/1/approval {"approved": true} But, what if you want to update the report and approve it at the same time? How do we do that? If you only wanted to approve, then doing a POST to something like /er/1/approval makes sense. We could put a flag in the URL, POST /er/1?approve=1, and send the data changes as the body, but that flag doesn't seem RESTful. We could put special field to be submitted, too, but that seems a bit hacky, too. If we did that, then why not send up data with attributes like set_title or add_to_cost? We could create a new resource for updating and approving, but (1) I can't think of how to name it without verbs, and (2) it doesn't seem right to name a resource based on what actions can be done to it (what happens if we add more actions?) We could have an X-Approve: True|False header, but headers seem like the wrong tool for the job. It'd also be difficult to get set headers without using javascript in a browser. We could use a custom media-type, application/approve+yes, but that seems no better than creating a new resource. We could create a temporary "batch operations" url, /er/1/batch/A. The client then sends multiple requests, perhaps POST /er/1/batch/A to update, then POST /er/1/batch/A/approval to approve, then POST /er/1/batch/A/status to end the batch. On the backend, the server queues up all the batch requests somewhere, then processes them in the same backend-transaction when it receives the "end batch processing" request. The downside with this is, obviously, that it introduces a lot of complexity. So, what is a good, general way to solve the problem of performing multiple actions in a single request? General because its easy to imagine additional actions that might be done in the same request: Suppress or send notifications (to email, chat, another system, whatever) Override some validation (maximum cost, names of dinner attendees) Trigger backend workflow that doesn't have a representation in the document.

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  • Advice for Architecture Design Logic for software application

    - by Prasad
    Hi, I have a framework of basic to complex set of objects/classes (C++) running into around 500. With some rules and regulations - all these objects can communicate with each other and hence can cover most of the common queries in the domain. My Dream: I want to provide these objects as icons/glyphs (as I learnt recently) on a workspace. All these objects can be dragged/dropped into the workspace. They have to communicate only through their methods(interface) and in addition to few iterative and conditional statements. All these objects are arranged finally to execute a protocol/workflow/dataflow/process. After drawing the flow, the user clicks the Execute/run button. All the user interaction should be multi-touch enabled. The best way to show my dream is : Jeff Han's Multitouch Video. consider Jeff is playing with my objects instead of the google maps. :-) it should be like playing a jigsaw puzzle. Objective: how can I achieve the following while working on this final product: a) the development should be flexible to enable provision for web services b) the development should enable easy web application development c) The development should enable client-server architecture - d) further it should also enable mouse based drag/drop desktop application like Adobe programs etc. I mean to say: I want to economize on investments. Now I list my efforts till now in design : a) Created an Editor (VB) where the user writes (manually) the object / class code b) On Run/Execute, the code is copied into a main() function and passed to interpreter. c) Catch the output and show it in the console. The interpreter can be separated to become a server and the Editor can become the client. This needs lot of standard client-server architecture work. But some how I am not comfortable in the tightness of this system. Without interpreter is there much faster and better embeddable solution to this? - other than writing a special compiler for these objects. Recently learned about AXIS-C++ can help me - looks like - a friend suggested. Is that the way to go ? Here are my questions: (pl. consider me a self taught programmer and NOT my domain) a) From the stage of C++ objects to multi-touch product, how can I make sure I will develop the parallel product/service models as well.? What should be architecture aspects I should consider ? b) What technologies are best suited for this? c) If I am thinking of moving to Cloud Computing, how difficult/ how redundant / how unnecessary my efforts will be ? d) How much time in months would it take to get the first beta ? I take the liberty to ask if any of the experts here are interested in this project, please email me: [email protected] Thank you for any help. Looking forward.

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  • flash cs4 file reference. Event.COMPLETE not called on a MAC,

    - by jobbie jones
    Hi, I am working with a fileReference, however I'm having issues running on Safari on a MAC... EDIT The below example also doesnt work on Safari on a MAC... http://www.permadi.com/blog/2010/06/flash-as3-using-filereference-to-load-files-example-for-flash-cs4-and-above/ # The workflow on a PC runs as such: 1) Create file reference 2) attach addEventListener's for Event.SELECT and Event.COMPLETE 3) call the browse() method On a PC, Event.SELECT is fired when a file has been selected. Event.COMPLETE is fired when the file data is available to flash. If I select an 500meg file, it takes a few seconds before Event.COMPLETE is fired. If I attempt to access the file data properties (such as reading the data stream) before Event.COMPLETE is fired, I receive null reference errors... So far so good. However, on a MAC (speficially Safari, not tested other browsers), the Event.COMPLETE is not fired. I have checked the Adobe docs, which say Event.COMPLETE is fired when the upload is completed. So why does it get fired on windows when the fileReference has parsed the file, but the upload method has not yet been called... Can anyone help? Here's snippets of the code I am working on: public function browseFile(target:Object):void { var imagesFilter:FileFilter = new FileFilter("Allowed files", "*.jpg;*.bmp;*.flv;"); fileReference.browse([imagesFilter]); fileReference.addEventListener(Event.SELECT, fileSelect); fileReference.addEventListener(Event.COMPLETE, fileSelectComplete); } private function fileSelect(event:Event):void { // update label - IMPORTANT for large files as there's a delay while flash parses file, before control is handed back to this script... setStatusLabel("...loading file"); var fileReference:FileReference = event.target as FileReference; fileReference.addEventListener(Event.COMPLETE, fileSelectComplete); // load the file into the fileReference object fileReference.load(); } // Called when upload file has been processed by flash (a few secs for large files, or fileRef.data is null...) private function fileSelectComplete(event:Event):void { var fileReference:FileReference=event.target as FileReference; trace("ready to do things - but not fired on Safari on a MAC "); }

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  • Implicit vs explicit getters/setters in AS3, which to use and why?

    - by James
    Since the advent of AS3 I have been working like this: private var loggy:String; public function getLoggy ():String { return loggy; } public function setLoggy ( loggy:String ):void { // checking to make sure loggy's new value is kosher etc... this.loggy = loggy; } and have avoided working like this: private var _loggy:String; public function get loggy ():String { return loggy; } public function set loggy ( loggy:String ):void { // checking to make sure loggy's new value is kosher etc... this.loggy = loggy; } I have avoided using AS3's implicit getters/setters partly so that I can just start typing "get.." and content assist will give me a list of all my getters, and likewise for my setters. I also dislike underscores in my code which turned me off the implicit route. Another reason is that I prefer the feel of this: whateverObject.setLoggy( "loggy's awesome new value!" ); to this: whateverObject.loggy = "loggy's awesome new value!"; I feel that the former better reflects what is actually happening in the code. I am calling functions, not setting values directly. After installing Flash Builder and the great new plugin SourceMate ( which helps to get some of the useful features that FDT is famous into FB ) I realized that when I use SourceMate's "generate getters and setters" feature it automatically sets my code up using the implicit route: private var _loggy:String; public function get loggy ():String { return loggy; } public function set loggy ( loggy:String ):void { // do whatever is needed to check to make sure loggy is an acceptable value this.loggy = loggy; } I figure that these SourceMate people must know what they are doing or they wouldn't be writing workflow enhancement plugins for coding in AS3, so now I am questioning my ways. So my question to you is: Can anyone give me a good reason why I should give up my explicit g/s ways, start using the implicit technique, and embrace those stinky little _underscores for my private vars? Or back me up in my reasons for doing things the way that I do?

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  • How do you remind your Scrum Product Owner about his promises/actions?

    - by Felix Ogg
    ** EDIT: Rephrased the question to re-focus ** Our Scrum team meets as seldomly as possible, but we meet with the product owner every chance we get. We track everyone's agreed action points (particularly theirs). We are 100% agile, but our product owner lives in traditional world, we remain off-site. We facilitate him in crossing over to our fast-paced world. There's not much wrong. The team and the PO are in good spirits. PO is present at every meeting and positively energized. Just imagine this person as a 70 year old, slow grandpa, who is forgetful, yet kind. In reality he isn't, but he is used to a working environment (public servants) that is much slooooower. Manyana-manyana etc. It is frustrating for my team to cooperate: PO lives in a non-prioritized environment, and everyone in it has learned the productivity-technique of NGTD (Not Getting Things Done). He WANTS to, it's just that he forgets or 'sinks' somewhere along the away. We have experimented with a text file, maintained by the Scrum master (low-tech), which he broadcasts by e-mail every day JIRA, our issue tracker. Turns out this is nice for programmers, but too steep for 'regular people' I Googled for Issue tracking webtools but came up empty handed: All tools are aimed at IT issue tracking, instead of meeting action point tracking/planning for mere mortals. I did find TODO-lists like RememberTheMilk, but they don't track comments, and - to be honest - I doubt we could get our product owner to use it (too complicated). We have three requirements: Register action points, assign to a team member and a deadline Offer anyone to 'comment' on progress of any action point Do not build our own tool from scratch We do not need: - impressive authorization models, - multi-project, - workflow, - crosslinking. Is there any trick/tool you use to assist your product owner 'fly' like the rest of the rest of the team? Communication before tools I agree with the general consensus that one should not try to apply technology to a communication problem, however in this case I am merely looking for a tool to save me time in setting up prioritized lists. I found www.thymer.com today, may be what I am looking for. The guys are cool. It is getting rather feature-bloated though.

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