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  • Creating the Completely Customized World Just for YOU

    - by divya.malik
    OK so not a customized world, but do you know what goes into creating that customized web store front for you? How do you get those additional offers from vendors when you call in for service or when you are browsing a storefront. This is what is has been happening behind the scenes.  When a customer calls in a contact center for service, at the end of the conversation, they are offered a new product, or service. But what just transpired was that the CRM system that was in place had routed the call to the right agent, the agent got the pop up screen with the customer information, and the call request  was handled. Then came the decision point to cross-sell and up-sell, The agent got some recommended offers that were created based on analyzed data (this data had been put into a data warehouse, modeled, profiled and rules were implemented e.g.. People with profile X like product Y).  But with this system, what happens is that analytics can be applied to a very small subset. Now comes Real Time Decisioning (RTD), this helps companies make optimal decisions in the context of transactional systems. It enables companies to improve business processes with real time intelligence on every single transaction. RTD is like a service plug-in that you put at the back of your transactional systems and that you  ping to get a recommendation.  It listens to business process flows and data moving through the process, getting all that data, processes all that you can do with that data, and gives out out various offers. It takes a process centric view of analytics rather than just a data centric view. It continuously observes and learns from ever-changing customer behavior and applies those insights to providing real-time decisions and recommendations at any customer touch point. At Oracle we define Real Time Decisioning as “ The solution that addresses a business issue faced by all organizations : how to make accurate decisions, using the most up to date information, in real time…consistently and in large volumes”. Here is a video on recommendation engines that are benefiting from real time decisioning today and see how it is helping online vendors.

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  • Automated Controls Monitoring for PeopleSoft

    When building GRC programs to meet regulatory requirements, monitoring program "effectiveness" cannot be overlooked. This includes monitoring the effectiveness of the business processes and applications that are critical to reliable financial reporting and overall compliance. Tune into this conversation with Michele Shannon, Senior Director, GRC Product Strategy to hear about Oracle's GRC solution for its PeopleSoft applications. You will learn how a comprehensive approach to continuously monitoring controls can help organizations honor their compliance obligations,develop a strong baseline of key controls,minimize risks and inefficiencies,and streamline internal and external audits.

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  • Elastic PaaS with WebLogic and OpenStack, part I

    - by Jernej Kaše
    In my previous blog I described the steps to get OpenStack on Solaris up and running. Now we'll explore how WebLogic and OpenStack can work together to deliver truly elastic Middleware Platform as a Service. Middleware / Platform as a Service goals First, let's define what PaaS should be : PaaS offerings facilitate the deployment of applications without the complexity of managing the underlying hardware and software and provisioning hosting capabilities. To break it down: - PaaS provides a complete platform for hosting solutions (Java EE, SOA, BPM, ...) - Infrastructure provisioning (virtual machine, OS, platform) and managing is hidden from the PaaS user [administrator or developer] - Additionally, PaaS could / should define target SLAs, and the platform should ensure the SLAs are meet automatically. PaaS use case To make it more tangible, we have an IT Administrator who has the requirement to deploy a Java EE enterprise application. The application is used by external users who need to submit reports by the end of each month. As a result, the number of concurrent users will fluctuate, with expected huge spikes around the end of each month. The SLA agreed by the management is that no more than 100 requests should be waiting to be processes at any given time. In addition, the IT admin has no more than 3 days to have the platform and the application operational. The Challenges Some of the challenges the IT Administrator is facing are: - how are we going to ensure the processing power? - how are we going to provision the (virtual) machines, Java EE platform and deploy the application? - how are we going to monitor the SLA? - how are we going to react to SLA, and increase capacity?  The Ideal Solution Ideally, the whole process should be automated, "set it and forget" and require no human interaction: - The vendor packages the solution as deployable image(s) - The images are deployed to the IaaS - From there, automated processes take care of SLA  Solution Architecture with WebLogic 12c, Dynamic Clusters, OpenStack & Solaris OracleSolaris provides OS and virtualisation through Solaris Zones OpenStack is a part of Solaris 11.2 and provides Cloud Management (console and API) WebLogic 12c with Dynamic Clusters provides the Platform Trafic Manager provides load balancing On top of out that, we are going to implement a small control script - Cloud Manager - which is going to monitor SLA through WebLogic Diagnostic Framework. In case there are more than 100 pending requests, the script will: - provision a new virtual machine based on image which is configured for the WebLogic domain - add the machine to WebLogic domain - Increase the number of servers in dynamic cluster - Start the newly provisioned server  Stay tuned for part II The hole solution with working demo will be presented in one of our Partner WebCasts in June, exact date TBA. Jernej Kaše is a Fusion Middleware Specialist working closely with Oracle Partners in the ECEMEA region to grow their business by leveraging Oracle technology.

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  • Easy way to set up global API hooks

    Discover an easy way to set up system-wide global API hooks using AppInit_DLLs registry key for DLL injection and Mhook library for API hooking. To illustrate this technique we will show how to easily hide calc.exe from the list of running processes.

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  • Enterprise MDM: Rationalizing Reference Data in a Fast Changing Environment

    - by Mala Narasimharajan
    By Rahul Kamath Enterprises must move at a rapid pace to establish and retain global market leadership by continuously focusing on operational efficiency, customer intimacy and relentless execution. Reference Data Management    As multi-national companies with a presence in multiple industry categories, market segments, and geographies, their ability to proactively manage changes and harness them to align their front office with back-office operations and performance management initiatives is critical to make the proverbial elephant dance. Managing reference data including types and codes, business taxonomies, complex relationships as well as mappings represent a key component of the broader agenda for enabling flexibility and agility, without sacrificing enterprise-level consistency, regulatory compliance and control. Financial Transformation  Periodically, companies find that processes implemented a decade or more ago no longer mirror the way of doing business and seek to proactively transform how they operate their business and underlying processes. Financial transformation often begins with the redesign of one’s chart of accounts. The ability to model and redesign one’s chart of accounts collaboratively, quickly validate against historical transaction bases and secure business buy-in across multiple line of business stakeholders, while continuing to manage changes within the legacy general ledger systems and downstream analytical applications while piloting the in-flight transformation can mean the difference between controlled success and project failure. Attend the session titled CON8275 - Oracle Hyperion Data Relationship Management: Enabling Enterprise Transformation at Oracle Openworld on Monday, October 1, 2012 at 4:45pm in Ballroom A of the InterContinental Hotel to learn how Oracle’s Data Relationship Management solution can help you stay ahead of the competition and proactively harness master (and reference) data changes to transform your enterprise. Hear in-depth customer testimonials from GE Healthcare and Old Mutual South Africa to learn how others have harnessed this technology effectively to build enduring competitive advantage through business process innovation and investments in master data governance. Hear GE Healthcare discuss how DRM has enabled financial transformation, ERP consolidation, mergers and acquisitions, and the alignment reference data across financial and management reporting applications. Also, learn how Old Mutual SA has upgraded to EBS R12 Financials and is transforming the management of chart of accounts for corporate reporting. Separately, an esteemed panel of DRM customers including Cisco Systems, Nationwide Insurance, Ralcorp Holdings and Mentor Graphics will discuss their perspectives on how DRM has helped them address business challenges associated with enterprise MDM including major change management initiatives including financial transformations, corporate restructuring, mergers & acquisitions, and the rationalization of financial and analytical master reference data to support alternate business perspectives for the alignment of EPM/BI initiatives. Attend the session titled CON9377 - Customer Showcase: Success with Oracle Hyperion Data Relationship Management at Openworld on Thursday, October 4, 2012 at 12:45pm in Ballroom of the InterContinental Hotel to interact with our esteemed speakers first hand.

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  • Successful Common Code Libraries

    - by Adam Jenkin
    Are there any processes, guidelines or best practices that can be followed for the successful implementation of a common code libraries. Currently we are discussing the implementation of common code libraries within our dev team. In our instance, our common code libraries would compliment mainstream .net software packages we develop against. In particular, im interested in details and opinions on: Organic vs design first approach Version management Success stories (when the do work) Horror stories (when they dont work) Many Thanks

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  • What are the design decisions involved in choosing how to expose a Java web application?

    - by Gary Rowe
    There are many ways to expose a Java web application to the consumer: application container (JBoss etc), servlet container (Tomcat etc), OSGi (Knopflerfish etc), self-executable WAR (Winstone etc) and so on. Are there any clear considerations where one approach should be favoured over another? As an example, could a collection of self-executable WARs running as raw Unix processes outperform the same applications deployed within Tomcat taking into account administration and scalability concerns?

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  • Automating deployments with the SQL Compare command line

    - by Jonathan Hickford
    In my previous article, “Five Tips to Get Your Organisation Releasing Software Frequently” I looked at how teams can automate processes to speed up release frequency. In this post, I’m looking specifically at automating deployments using the SQL Compare command line. SQL Compare compares SQL Server schemas and deploys the differences. It works very effectively in scenarios where only one deployment target is required – source and target databases are specified, compared, and a change script is automatically generated and applied. But if multiple targets exist, and pressure to increase the frequency of releases builds, this solution quickly becomes unwieldy.   This is where SQL Compare’s command line comes into its own. I’ve put together a PowerShell script that loops through the Servers table and pulls out the server and database, these are then passed to sqlcompare.exe to be used as target parameters. In the example the source database is a scripts folder, a folder structure of scripted-out database objects used by both SQL Source Control and SQL Compare. The script can easily be adapted to use schema snapshots.     -- Create a DeploymentTargets database and a Servers table CREATE DATABASE DeploymentTargets GO USE DeploymentTargets GO CREATE TABLE [dbo].[Servers]( [id] [int] IDENTITY(1,1) NOT NULL, [serverName] [nvarchar](50) NULL, [environment] [nvarchar](50) NULL, [databaseName] [nvarchar](50) NULL, CONSTRAINT [PK_Servers] PRIMARY KEY CLUSTERED ([id] ASC) ) GO -- Now insert your target server and database details INSERT INTO dbo.Servers ( serverName , environment , databaseName) VALUES ( N'myserverinstance' , N'myenvironment1' , N'mydb1') INSERT INTO dbo.Servers ( serverName , environment , databaseName) VALUES ( N'myserverinstance' , N'myenvironment2' , N'mydb2') Here’s the PowerShell script you can adapt for yourself as well. # We're holding the server names and database names that we want to deploy to in a database table. # We need to connect to that server to read these details $serverName = "" $databaseName = "DeploymentTargets" $authentication = "Integrated Security=SSPI" #$authentication = "User Id=xxx;PWD=xxx" # If you are using database authentication instead of Windows authentication. # Path to the scripts folder we want to deploy to the databases $scriptsPath = "SimpleTalk" # Path to SQLCompare.exe $SQLComparePath = "C:\Program Files (x86)\Red Gate\SQL Compare 10\sqlcompare.exe" # Create SQL connection string, and connection $ServerConnectionString = "Data Source=$serverName;Initial Catalog=$databaseName;$authentication" $ServerConnection = new-object system.data.SqlClient.SqlConnection($ServerConnectionString); # Create a Dataset to hold the DataTable $dataSet = new-object "System.Data.DataSet" "ServerList" # Create a query $query = "SET NOCOUNT ON;" $query += "SELECT serverName, environment, databaseName " $query += "FROM dbo.Servers; " # Create a DataAdapter to populate the DataSet with the results $dataAdapter = new-object "System.Data.SqlClient.SqlDataAdapter" ($query, $ServerConnection) $dataAdapter.Fill($dataSet) | Out-Null # Close the connection $ServerConnection.Close() # Populate the DataTable $dataTable = new-object "System.Data.DataTable" "Servers" $dataTable = $dataSet.Tables[0] #For every row in the DataTable $dataTable | FOREACH-OBJECT { "Server Name: $($_.serverName)" "Database Name: $($_.databaseName)" "Environment: $($_.environment)" # Compare the scripts folder to the database and synchronize the database to match # NB. Have set SQL Compare to abort on medium level warnings. $arguments = @("/scripts1:$($scriptsPath)", "/server2:$($_.serverName)", "/database2:$($_.databaseName)", "/AbortOnWarnings:Medium") # + @("/sync" ) # Commented out the 'sync' parameter for safety, write-host $arguments & $SQLComparePath $arguments "Exit Code: $LASTEXITCODE" # Some interesting variations # Check that every database matches a folder. # For example this might be a pre-deployment step to validate everything is at the same baseline state. # Or a post deployment script to validate the deployment worked. # An exit code of 0 means the databases are identical. # # $arguments = @("/scripts1:$($scriptsPath)", "/server2:$($_.serverName)", "/database2:$($_.databaseName)", "/Assertidentical") # Generate a report of the difference between the folder and each database. Generate a SQL update script for each database. # For example use this after the above to generate upgrade scripts for each database # Examine the warnings and the HTML diff report to understand how the script will change objects # #$arguments = @("/scripts1:$($scriptsPath)", "/server2:$($_.serverName)", "/database2:$($_.databaseName)", "/ScriptFile:update_$($_.environment+"_"+$_.databaseName).sql", "/report:update_$($_.environment+"_"+$_.databaseName).html" , "/reportType:Interactive", "/showWarnings", "/include:Identical") } It’s worth noting that the above example generates the deployment scripts dynamically. This approach should be problem-free for the vast majority of changes, but it is still good practice to review and test a pre-generated deployment script prior to deployment. An alternative approach would be to pre-generate a single deployment script using SQL Compare, and run this en masse to multiple targets programmatically using sqlcmd, or using a tool like SQL Multi Script.  You can use the /ScriptFile, /report, and /showWarnings flags to generate change scripts, difference reports and any warnings.  See the commented out example in the PowerShell: #$arguments = @("/scripts1:$($scriptsPath)", "/server2:$($_.serverName)", "/database2:$($_.databaseName)", "/ScriptFile:update_$($_.environment+"_"+$_.databaseName).sql", "/report:update_$($_.environment+"_"+$_.databaseName).html" , "/reportType:Interactive", "/showWarnings", "/include:Identical") There is a drawback of running a pre-generated deployment script; it assumes that a given database target hasn’t drifted from its expected state. Often there are (rightly or wrongly) many individuals within an organization who have permissions to alter the production database, and changes can therefore be made outside of the prescribed development processes. The consequence is that at deployment time, the applied script has been validated against a target that no longer represents reality. The solution here would be to add a check for drift prior to running the deployment script. This is achieved by using sqlcompare.exe to compare the target against the expected schema snapshot using the /Assertidentical flag. Should this return any differences (sqlcompare.exe Exit Code 79), a drift report is outputted instead of executing the deployment script.  See the commented out example. # $arguments = @("/scripts1:$($scriptsPath)", "/server2:$($_.serverName)", "/database2:$($_.databaseName)", "/Assertidentical") Any checks and processes that should be undertaken prior to a manual deployment, should also be happen during an automated deployment. You might think about triggering backups prior to deployment – even better, automate the verification of the backup too.   You can use SQL Compare’s command line interface along with PowerShell to automate multiple actions and checks that you need in your deployment process. Automation is a practical solution where multiple targets and a higher release cadence come into play. As we know, with great power comes great responsibility – responsibility to ensure that the necessary checks are made so deployments remain trouble-free.  (The code sample supplied in this post automates the simple dynamic deployment case – if you are considering more advanced automation, e.g. the drift checks, script generation, deploying to large numbers of targets and backup/verification, please email me at [email protected] for further script samples or if you have further questions)

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  • Catch AutoVue at the COE 2010 PLM Conference

    - by [email protected]
    It's a busy tradeshow season! The AutoVue team will be exhibiting at next week's COE 2010 PLM Conference and Technifair in Las Vegas, NV. This will be a unique opportunity to meet with AutoVue visualization experts and discuss how to leverage visualization throughout your engineering organization to capitalize on product and engineering information to improve business processes, such as design reviews, change management and design revisions. If you plan on attending, be sure to stop by Oracle's AutoVue booth (#508). Click here for more details about the show.

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  • Evaluating Solutions to Manage Product Compliance? Don't Wait Much Longer

    - by Kerrie Foy
    Depending on severity, product compliance issues can cause all sorts of problems from run-away budgets to business closures. But effective policies and safeguards can create a strong foundation for innovation, productivity, market penetration and competitive advantage. If you’ve been putting off a systematic approach to product compliance, it is time to reconsider that decision, or indecision. Why now?  No matter what industry, companies face a litany of worldwide and regional regulations that require proof of product compliance and environmental friendliness for market access.  For example, Restriction of Hazardous Substances (RoHS) is a regulation that restricts the use of six dangerous materials used in the manufacture of electronic and electrical equipment.  ROHS was originally adopted by the European Union in 2003 for implementation in 2006, and it has evolved over time through various regional versions for North America, China, Japan, Korea, Norway and Turkey.  In addition, the RoHS directive allowed for material exemptions used in Medical Devices, but that exemption ends in 2014.   Additional regulations worth watching are the Battery Directive, Waste Electrical and Electronic Equipment (WEEE), and Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) directives.  Additional evolving regulations are coming from governing bodies like the Food and Drug Administration (FDA) and the International Organization for Standardization (ISO). Corporate sustainability initiatives are also gaining urgency and influencing product design. In a survey of 405 corporations in the Global 500 by Carbon Disclosure Project, co-written by PwC (CDP Global 500 Climate Change Report 2012 entitled Business Resilience in an Uncertain, Resource-Constrained World), 48% of the respondents indicated they saw potential to create new products and business services as a response to climate change. Just 21% reported a dedicated budget for the research. However, the report goes on to explain that those few companies are winning over new customers and driving additional profits by exploiting their abilities to adapt to environmental needs. The article cites Dell as an example – Dell has invested in research to develop new products designed to reduce its customers’ emissions by more than 10 million metric tons of CO2e per year. This reduction in emissions should save Dell’s customers over $1billion per year as a result! Over time we expect to see many additional companies prove that eco-design provides marketplace benefits through differentiation and direct customer value. How do you meet compliance requirements and also successfully invest in eco-friendly designs? No doubt companies struggle to answer this question. After all, the journey to get there may involve transforming business models, go-to-market strategies, supply networks, quality assurance policies and compliance processes per the rapidly evolving global and regional directives. There may be limited executive focus on the initiative, inability to quantify noncompliance, or not enough resources to justify investment. To make things even more difficult to address, compliance responsibility can be a passionate topic within an organization, making the prospect of change on an enterprise scale problematic and time-consuming. Without a single source of truth for product data and without proper processes in place, ensuring product compliance burgeons into a crushing task that is cost-prohibitive and overwhelming to an organization. With all the overhead, certain markets or demographics become simply inaccessible. Therefore, the risk to consumer goodwill and satisfaction, revenue, business continuity, and market potential is too great not to solve the compliance challenge. Companies are beginning to adapt and even thrive in today’s highly regulated and transparent environment by implementing systematic approaches to product compliance that are more than functional bandages but revenue-generating engines. Consider partnering with Oracle to help you address your compliance needs. Many of the world’s most innovative leaders and pioneers are leveraging Oracle’s Agile Product Lifecycle Management (PLM) portfolio of enterprise applications to manage the product value chain, centralize product data, automate processes, and launch more eco-friendly products to market faster.   Particularly, the Agile Product Governance & Compliance (PG&C) solution provides out-of-the-box functionality to integrate actionable regulatory information into the enterprise product record from the ideation to the disposal/recycling phase. Agile PG&C makes it possible to efficiently manage compliance per corporate green initiatives as well as regional and global directives. Options are critical, but so is ease-of-use. Anyone who’s grappled with compliance policy knows legal interpretation plays a major role in determining how an organization responds to regulation. Agile PG&C gives you the freedom to configure product compliance per your needs, while maintaining rigorous control over the product record in an easy-to-use interface that facilitates adoption efforts. It allows you to assign regulations as specifications for a part or BOM roll-up. Each specification has a threshold value that alerts you to a non-compliance issue if the threshold value is exceeded. Set however many regulations as specifications you need to make sure a product can be sold in your target countries. Another option is to implement like one of our leading consumer electronics customers and define your own “catch-all” specification to ensure compliance in all markets. You can give your suppliers secure access to enter their component data or integrate a third party’s data. With Agile PG&C you are able to design compliance earlier into your products to reduce cost and improve quality downstream when stakes are higher. Agile PG&C is a comprehensive solution that makes product compliance more reliable and efficient. Throughout product lifecycles, use the solution to support full material disclosures, efficiently manage declarations with your suppliers, feed compliance data into a corrective action if a product must be changed, and swiftly satisfy audits by showing all due diligence tracked in one solution. Given the compounding regulation and consumer focus on urgent environmental issues, now is the time to act. Implementing an enterprise, systematic approach to product compliance is a competitive investment. From the start, Agile Product Governance & Compliance enables companies to confidently design for compliance and sustainability, reduce the cost of compliance, minimize the risk of business interruption, deliver responsible products, and inspire new innovation.  Don’t wait any longer! To find out more about Agile Product Governance & Compliance download the data sheet, contact your sales representative, or call Oracle at 1-800-633-0738. Many thanks to Shane Goodwin, Senior Manager, Oracle Agile PLM Product Management, for contributions to this article. 

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  • Announcing the New Virtual Briefing Center

    - by Theresa Hickman
    Do you want to hear about real-world customer success stories? Or listen to Oracle Application leaders discuss the value in the latest releases of Oracle Application products? Do you want one place to download up-to-date content, including white papers, podcasts, webcasts and presentations? Did you miss the Virtual Trade Show at the beginning of 2011? If you answered yes to any of these questions, then the Virtual Briefing Center is the place to get up-to-date Oracle product information for Oracle E-Business Suite, PeopleSoft, JD Edwards, Fusion, Siebel and Hyperion across multiple product areas from financials, procurement, supply chain, CRM, Performance Management, and more. Every month we will have "Monthly Spotlights" to showcase new content. The following lists the upcoming live webcasts in July 2011: Weds. July 6, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear about Amway’s upgrade to Oracle E-Business Suite 12.1 and how they stabilized financial modules, especially the month-end close processes. Thurs. July 14, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Hear West Corporation share their PeopleSoft 9.1 upgrade, resulting in improved self-service, more robust reporting capabilities and new workflow and processes. Thurs. July 21, 2011 at 9:00 a.m. PST/12:00 p.m. EST: Learn how MFlex improved their operations, saved manpower and reduced time to close with their upgrade to JD Edwards EnterpriseOne 9.0. Thurs. July 28, 2011 at 9:00 a.m. PST/12:00 p.m. EST: IEEE discusses their upgrade to Siebel 8.1 using open web service architecture for faster SOA enablement allowing them to scale their membership capacity by 250%. If you cannot attend any of the above live events, that's OK because each of the webcasts in this series will be recorded and available on demand. And for you Financials folks who may have missed the webcasts from the Virtual Trade Show earlier this year, you can view them on demand by Visiting the Resource Library: Planning Your Successful Upgrade to Oracle E-Business Suite Financials 12.1. In this session, Bryant and Stratton College talk about their upgrade. Planning Your Successful Upgrade to PeopleSoft Financials 9.1. In this session, the University of Central Florida share their upgrade story. Fusion Financials: The New Standard for Finance. In this session, Terrance Wampler, the VP of Financial Application Strategy discusses the business value of Oracle's next generation financial applications and how customers can take advantage of Fusion Financials alongside their existing investments. What are you waiting for? Register now!

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  • WebCenter Customer Spotlight: Los Angeles Department of Water and Power

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution Summary Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. The goal of the project was to implement a newly designed web portal to increase customer self-service while reducing transactions via IVR and automate many of the paper based processes to web based workflows for their 1.6 million customers. LADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content and Oracle SOA Suite for the integration of their complex back-end systems infrastructure. The new portal has received extremely positive feedback from not only the customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Company OverviewLos Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States with over 1.6 million customers. LADWP provides water and power for millions of residential & commercial customers in Southern California. LADWP also bills most of these customers for sanitation services provided by another department in the city of Los Angeles.  Business ChallengesThe goal of the project was to implement a newly designed web portal that is easy to navigate from a web browser and mobile devices, as well as be the platform for surfacing internet and intranet applications at LADWP. The primary objective of the new portal was to increase customer self-service while reducing the transactions via IVR and walk-up and to automate many of the paper based processes to web based workflows for customers. This includes automation of Self Service implemented through My Account (Bill Pay, Payment History, Bill History, Usage analysis, Service Request Management) Financial Assistance Programs Customer Rebate Programs Turn Off/Turn On/Transfer of Services Outage Reporting eNotification (SMS, email) Solution DeployedLADWP implemented a Self Service Portal using Oracle WebCenter Portal & Oracle WebCenter Content. Using Oracle SOA Suite they integrated various back-end systems including Oracle Siebel CRM IBM Mainframe based CIS FILENET for document management EBP Eletronic Bill Payment System HP Imprint System for BillXML data Other systems including outage reporting systems, SMS service, etc. The new portal’s features include: Complete Graphical redesign based on best practices in UI Design for high usability Customer Self Service implemented through MyAccount (Bill Pay, Payment History, Bill History, Usage Analysis, Service Request Management) Financial Assistance Programs (CRM, WebCenter) Customer Rebate Programs (CRM, WebCenter) Turn On/Off/Transfer of services (Commercial & Residential) Outage Reporting eNotification (SMS, email) Multilingual (English & Spanish) – using WebCenter multi-language support Section 508 (ADA) Compliant Search – Using WebCenter SES (Secured Enterprise Search) Distributed Authorship in WebCenter Content Mobile Access (any Mobile Browser) Business ResultsThe new portal has received extremely positive feedback from not only customers and users of the portal, but also other utilities. At Oracle OpenWorld 2012, LADWP won the prestigious WebCenter innovation award for their innovative solution. Additional Information LADWP OpenWorld presentation Oracle WebCenter Portal Oracle WebCenter Content Oracle SOA Suite

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  • Replacement of Outlooksoft (SAP BPC) with Oracle EPM at Brady Corporation

    Nigel Youell, Product Marketing Director, Enterprise Performance Management Applications at Oracle discusses with Joe Bittorf, Project Manager at Brady Corporation why and how they embarked on this major project to replace SAP BPC with Oracle's Enterprise Performance Management Solution. Joe covers the outstanding improvements they have achieved in their financial close process, how they worked with Oracle Partner Emerging Solutions and the current project to further improve their planning and budgeting processes.

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  • What causes Nautilus to restart whenever I kill it?

    - by fred.bear
    In htop, I kill Nautilus, and within one second, it's back, with a new PID! The restarted Nautilus shows in the Processes list, but has no GUI until I manually launch Nautilus... I've heard mention of Nautilus works in lockstep with the desktop... maybe that is the reason(?). Is there some sort of "watchdog" program keeping an eye on some distro-critical programs? Monitoring Nautilus doesn't seem like a Linux kernel issue, so I just wonder what is happening here?

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  • Why was Android's ContentProvider created?

    - by satur9nine
    The title sums up my question, but to elaborate basically what I want to understand is why the Android designers want apps that need to work with shared data to use a Content Provider rather than just accessing the SQLite database directly? The only reason I can think of is security because certain files can by accessed only be certain processes and in that way the Content Provider is the gatekeeper that ensures each app has the proper privileges before allowing read and/or write access to the database file. Is that the primary reason why ContentProvider was created?

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  • Missing Index on CI_SEV_PROC table (CCB 2.3.1)

    - by ACShorten
    One of our customers reported performance issues with the severence processes in Oracle Utilities Customer Care And Billing V2.3.1 and after investigation a base index was found to be missing in the base package installation scripts. This index can be created manually to address any performance issues in this part of the system. For details of the index creation, refer to the KB Article on My Oracle Support KB 1431632.1 Index Missing On CI_SEV_PROC Table.

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  • CRM Is A Long Term Strategy

    - by ruth.donohue
    With the array of CRM solutions out there, it's sometimes easy to forget that CRM is more than just technology with fancy bells and whistles -- it's a long-term strategy that involves people and processes as well. The Wise Marketer summarizes a Gartner report outlining three key steps necessary to create and execute a successful CRM stratetegy that is linked with overall corporate strategy.

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  • Interview with Koen Aben, Supply Chain Director of WE Fashion

    - by user801960
    We recently spoke to Koen Aben, the Supply Chain Director of WE Fashion, who gave us some insight into how Oracle supported the international fashion retailer through the completion of a large scale integration project across its 340 European stores. Koen explains the reasoning behind the project which was to create a common retail foundation and to integrate and align working processes to drive insight and enable continued growth. It is always good to hear from someone of Koen’s experience who can articulate the benefits of partnering with the right company for such an extensive project as this. Koen explains that a crucial element of such a project is to unify business applications into a common platform, adding that for successful growth, retailers really need to achieve enterprise-wide alignment. At the start of the three year project, WE Fashion’s application platform was fragmented impacting the company’s ability to support sustained growth. In light of this, WE Fashion invested in its processes, systems, teams and partnerships to build the needed retail foundation. Now after successfully completing the project, the basis is in place to ensure that growth is unimpeded. In the video, Koen Aben highlights some of the factors necessary for the success of the project as: Having an understanding that the process of creating a growth platform for a company is a long journey Accepting that during a lengthy project such as this, there will be high and low points experienced within the project team and the business, but that the relationship with your partners is crucial to the success of the project. Having the correct team in place will prove to be the “lynch –pin” of any successful project Oracle supported Koen and his team in implementing this project, and is recognised for the role it played during this development in partnership with the company. On his experience with working with the Oracle team, Koen points out that in the critical situations, Oracle was there to ensure that the right people were in place whenever needed and this was key to ensuring the project’s success. Since Oracle is one of the few providers that can offer an enterprise-wide retail platform, our best practice approach is key to connecting interactions throughout the business to enable insight and optimise operations. This is a great example of a large scale international retail project, where the true success of its completion is reflected in how proud the company is about what has been achieved, and the fact that results are already being seen.

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  • Profiling Startup Of VS2012 &ndash; SpeedTrace Profiler

    - by Alois Kraus
    SpeedTrace is a relatively unknown profiler made a company called Ipcas. A single professional license does cost 449€+VAT. For the test I did use SpeedTrace 4.5 which is currently Beta. Although it is cheaper than dotTrace it has by far the most options to influence how profiling does work. First you need to create a tracing project which does configure tracing for one process type. You can start the application directly from the profiler or (much more interesting) it does attach to a specific process when it is started. For this you need to check “Trace the specified …” radio button and enter the process name in the “Process Name of the Trace” edit box. You can even selectively enable tracing for processes with a specific command line. Then you need to activate the trace project by pressing the Activate Project button and you are ready to start VS as usual. If you want to profile the next 10 VS instances that you start you can set the Number of Processes counter to e.g. 10. This is immensely helpful if you are trying to profile only the next 5 started processes. As you can see there are many more tabs which do allow to influence tracing in a much more sophisticated way. SpeedTrace is the only profiler which does not rely entirely on the profiling Api of .NET. Instead it does modify the IL code (instrumentation on the fly) to write tracing information to disc which can later be analyzed. This approach is not only very fast but it does give you unprecedented analysis capabilities. Once the traces are collected they do show up in your workspace where you can open the trace viewer. I do skip the other windows because this view is by far the most useful one. You can sort the methods not only by Wall Clock time but also by CPU consumption and wait time which none of the other products support in their views at the same time. If you want to optimize for CPU consumption sort by CPU time. If you want to find out where most time is spent you need Clock Total time and Clock Waiting. There you can directly see if the method did take long because it did wait on something or it did really execute stuff that did take so long. Once you have found a method you want to drill deeper you can double click on a method to get to the Caller/Callee view which is similar to the JetBrains Method Grid view. But this time you do see much more. In the middle is the clicked method. Above are the methods that call you and below are the methods that you do directly call. Normally you would then start digging deeper to find the end of the chain where the slow method worth optimizing is located. But there is a shortcut. You can press the magic   button to calculate the aggregation of all called methods. This is displayed in the lower left window where you can see each method call and how long it did take. There you can also sort to see if this call stack does only contain methods (e.g. WCF connect calls which you cannot make faster) not worth optimizing. YourKit has a similar feature where it is called Callees List. In the Functions tab you have in the context menu also many other useful analysis options One really outstanding feature is the View Call History Drilldown. When you select this one you get not a sum of all method invocations but a list with the duration of each method call. This is not surprising since SpeedTrace does use tracing to get its timings. There you can get many useful graphs how this method did behave over time. Did it become slower at some point in time or was only the first call slow? The diagrams and the list will tell you that. That is all fine but what should I do when one method call was slow? I want to see from where it was coming from. No problem select the method in the list hit F10 and you get the call stack. This is a life saver if you e.g. search for serialization problems. Today Serializers are used everywhere. You want to find out from where the 5s XmlSerializer.Deserialize call did come from? Hit F10 and you get the call stack which did invoke the 5s Deserialize call. The CPU timeline tab is also useful to find out where long pauses or excessive CPU consumption did happen. Click in the graph to get the Thread Stacks window where you can get a quick overview what all threads were doing at this time. This does look like the Stack Traces feature in YourKit. Only this time you get the last called method first which helps to quickly see what all threads were executing at this moment. YourKit does generate a rather long list which can be hard to go through when you have many threads. The thread list in the middle does not give you call stacks or anything like that but you see which methods were found most often executing code by the profiler which is a good indication for methods consuming most CPU time. This does sound too good to be true? I have not told you the best part yet. The best thing about this profiler is the staff behind it. When I do see a crash or some other odd behavior I send a mail to Ipcas and I do get usually the next day a mail that the problem has been fixed and a download link to the new version. The guys at Ipcas are even so helpful to log in to your machine via a Citrix Client to help you to get started profiling your actual application you want to profile. After a 2h telco I was converted from a hater to a believer of this tool. The fast response time might also have something to do with the fact that they are actively working on 4.5 to get out of the door. But still the support is by far the best I have encountered so far. The only downside is that you should instrument your assemblies including the .NET Framework to get most accurate numbers. You can profile without doing it but then you will see very high JIT times in your process which can severely affect the correctness of the measured timings. If you do not care about exact numbers you can also enable in the main UI in the Data Trace tab logging of method arguments of primitive types. If you need to know what files at which times were opened by your application you can find it out without a debugger. Since SpeedTrace does read huge trace files in its reader you should perhaps use a 64 bit machine to be able to analyze bigger traces as well. The memory consumption of the trace reader is too high for my taste. But they did promise for the next version to come up with something much improved.

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  • Advanced System Monitor/Task Manager?

    - by instanceofTom
    When using kubuntu I noticed that the standard task manager/system monitor was a bit more capable than gnome-system-monitor, is there a more advanced system/task monitor for ubuntu that is based on gnome opposed to KDE? Specifically the features from the Kubuntu task manager that I am looking for are the ability to control the I/O priority of individual processes (not just their nice), and the ability to control the I/O scheduling algorithm ( round-robin, FIFO, etc). What are my options?

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  • SQL Server Table Polling by Multiple Subscribers

    - by Daniel Hester
    Background Designing Stored Procedures that are safe for multiple subscribers (to call simultaneously) can be challenging.  For example let’s say that you want multiple worker processes to poll a shared work queue that’s encapsulated as a SQL Table. This is a common scenario and through experience you’ll find that you want to use Table Hints to prevent unwanted locking when performing simultaneous queries on the same table. There are three table hints to consider: NOLOCK, READPAST and UPDLOCK. Both NOLOCK and READPAST table hints allow you to SELECT from a table without placing a LOCK on that table. However, SELECTs with the READPAST hint will ignore any records that are locked due to being updated/inserted (or otherwise “dirty”), whereas a SELECT with NOLOCK ignores all locks including dirty reads. For the initial update of the flag (that marks the record as available for subscription) I don’t use the NOLOCK Table Hint because I want to be sensitive to the “active” records in the table and I want to exclude them.  I use an Update Lock (UPDLOCK) in conjunction with a WHERE clause that uses a sub-select with a READPAST Table Hint in order to explicitly lock the records I’m updating (UPDLOCK) but not place a lock on the table when selecting the records that I’m going to update (READPAST). UPDATES should be allowed to lock the rows affected because we’re probably changing a flag on a record so that it is not included in a SELECT from another subscriber. On the UPDATE statement we should explicitly use the UPDLOCK to guard against lock escalation. A SELECT to check for the next record(s) to process can result in a shared read lock being held by more than one subscriber polling the shared work queue (SQL table). It is expected that more than one worker process (or server) might try to process the same new record(s) at the same time. When each process then tries to obtain the update lock, none of them can because another process has a shared read lock in place. Thus without the UPDLOCK hint the result would be a lock escalation deadlock; however with the UPDLOCK hint this condition is mitigated against. Note that using the READPAST table hint requires that you also set the ISOLATION LEVEL of the transaction to be READ COMMITTED (rather than the default of SERIALIZABLE). Guidance In the Stored Procedure that returns records to the multiple subscribers: Perform the UPDATE first. Change the flag that makes the record available to subscribers.  Additionally, you may want to update a LastUpdated datetime field in order to be able to check for records that “got stuck” in an intermediate state or for other auditing purposes. In the UPDATE statement use the (UPDLOCK) Table Hint on the UPDATE statement to prevent lock escalation. In the UPDATE statement also use a WHERE Clause that uses a sub-select with a (READPAST) Table Hint to select the records that you’re going to update. In the UPDATE statement use the OUTPUT clause in conjunction with a Temporary Table to isolate the record(s) that you’ve just updated and intend to return to the subscriber. This is the fastest way to update the record(s) and to get the records’ identifiers within the same operation. Finally do a set-based SELECT on the main Table (using the Temporary Table to identify the records in the set) with either a READPAST or NOLOCK table hint.  Use NOLOCK if there are other processes (besides the multiple subscribers) that might be changing the data that you want to return to the multiple subscribers; or use READPAST if you're sure there are no other processes (besides the multiple subscribers) that might be updating column data in the table for other purposes (e.g. changes to a person’s last name).  NOLOCK is generally the better fit in this part of the scenario. See the following as an example: CREATE PROCEDURE [dbo].[usp_NewCustomersSelect] AS BEGIN -- OVERRIDE THE DEFAULT ISOLATION LEVEL SET TRANSACTION ISOLATION LEVEL READ COMMITTED -- SET NOCOUNT ON SET NOCOUNT ON -- DECLARE TEMP TABLE -- Note that this example uses CustomerId as an identifier; -- you could just use the Identity column Id if that’s all you need. DECLARE @CustomersTempTable TABLE ( CustomerId NVARCHAR(255) ) -- PERFORM UPDATE FIRST -- [Customers] is the name of the table -- [Id] is the Identity Column on the table -- [CustomerId] is the business document key used to identify the -- record globally, i.e. in other systems or across SQL tables -- [Status] is INT or BIT field (if the status is a binary state) -- [LastUpdated] is a datetime field used to record the time of the -- last update UPDATE [Customers] WITH (UPDLOCK) SET [Status] = 1, [LastUpdated] = GETDATE() OUTPUT [INSERTED].[CustomerId] INTO @CustomersTempTable WHERE ([Id] = (SELECT TOP 100 [Id] FROM [Customers] WITH (READPAST) WHERE ([Status] = 0) ORDER BY [Id] ASC)) -- PERFORM SELECT FROM ENTITY TABLE SELECT [C].[CustomerId], [C].[FirstName], [C].[LastName], [C].[Address1], [C].[Address2], [C].[City], [C].[State], [C].[Zip], [C].[ShippingMethod], [C].[Id] FROM [Customers] AS [C] WITH (NOLOCK), @CustomersTempTable AS [TEMP] WHERE ([C].[CustomerId] = [TEMP].[CustomerId]) END In a system that has been designed to have multiple status values for records that need to be processed in the Work Queue it is necessary to have a “Watch Dog” process by which “stale” records in intermediate states (such as “In Progress”) are detected, i.e. a [Status] of 0 = New or Unprocessed; a [Status] of 1 = In Progress; a [Status] of 2 = Processed; etc.. Thus, if you have a business rule that states that the application should only process new records if all of the old records have been processed successfully (or marked as an error), then it will be necessary to build a monitoring process to detect stalled or stale records in the Work Queue, hence the use of the LastUpdated column in the example above. The Status field along with the LastUpdated field can be used as the criteria to detect stalled / stale records. It is possible to put this watchdog logic into the stored procedure above, but I would recommend making it a separate monitoring function. In writing the stored procedure that checks for stale records I would recommend using the same kind of lock semantics as suggested above. The example below looks for records that have been in the “In Progress” state ([Status] = 1) for greater than 60 seconds: CREATE PROCEDURE [dbo].[usp_NewCustomersWatchDog] AS BEGIN -- TO OVERRIDE THE DEFAULT ISOLATION LEVEL SET TRANSACTION ISOLATION LEVEL READ COMMITTED -- SET NOCOUNT ON SET NOCOUNT ON DECLARE @MaxWait int; SET @MaxWait = 60 IF EXISTS (SELECT 1 FROM [dbo].[Customers] WITH (READPAST) WHERE ([Status] = 1) AND (DATEDIFF(s, [LastUpdated], GETDATE()) > @MaxWait)) BEGIN SELECT 1 AS [IsWatchDogError] END ELSE BEGIN SELECT 0 AS [IsWatchDogError] END END Downloads The zip file below contains two SQL scripts: one to create a sample database with the above stored procedures and one to populate the sample database with 10,000 sample records.  I am very grateful to Red-Gate software for their excellent SQL Data Generator tool which enabled me to create these sample records in no time at all. References http://msdn.microsoft.com/en-us/library/ms187373.aspx http://www.techrepublic.com/article/using-nolock-and-readpast-table-hints-in-sql-server/6185492 http://geekswithblogs.net/gwiele/archive/2004/11/25/15974.aspx http://grounding.co.za/blogs/romiko/archive/2009/03/09/biztalk-sql-receive-location-deadlocks-dirty-reads-and-isolation-levels.aspx

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  • Looking for a Lead SQL Developer with a passion for data

    - by simonsabin
    Data is a huge part of what we do and I need someone that has a passion for data to lead our SQL team. If you’ve got experience with SQL and want to lead a team working in an agile environment with aggressive CI processes. Do you have a passion about data and want to use technology to solve problems then you are just the person I am looking for The role is based in London working for on of the top tech companies in Europe. Contact me though my blog or linkedin ( http://uk.linkedin.com/in/simonsabin...(read more)

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  • Protection against CheatEngine and other injectors [duplicate]

    - by Lucas
    This question already has an answer here: Strategies to Defeat Memory Editors for Cheating - Desktop Games 10 answers Is protection against CheatEngine and other inject tools are possible to do? I was thinking a day and the only one idea I've got is about writting some small application which will scan the processes running every second, and in case if any injector will be found the game client will exit immadiately. I'm writing here to see your opinions on this case as some of you may have some expierence against protecting the game clients against DLL or PYC injection or something.

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  • What can a Service do on Windows?

    - by Akemi Iwaya
    If you open up Task Manager or Process Explorer on your system, you will see many services running. But how much of an impact can a service have on your system, especially if it is ‘corrupted’ by malware? Today’s SuperUser Q&A post has the answers to a curious reader’s questions. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-driven grouping of Q&A web sites. The Question SuperUser reader Forivin wants to know how much impact a service can have on a Windows system, especially if it is ‘corrupted’ by malware: What kind malware/spyware could someone put into a service that does not have its own process on Windows? I mean services that use svchost.exe for example, like this: Could a service spy on my keyboard input? Take screenshots? Send and/or receive data over the internet? Infect other processes or files? Delete files? Kill processes? How much impact could a service have on a Windows installation? Are there any limits to what a malware ‘corrupted’ service could do? The Answer SuperUser contributor Keltari has the answer for us: What is a service? A service is an application, no more, no less. The advantage is that a service can run without a user session. This allows things like databases, backups, the ability to login, etc. to run when needed and without a user logged in. What is svchost? According to Microsoft: “svchost.exe is a generic host process name for services that run from dynamic-link libraries”. Could we have that in English please? Some time ago, Microsoft started moving all of the functionality from internal Windows services into .dll files instead of .exe files. From a programming perspective, this makes more sense for reusability…but the problem is that you can not launch a .dll file directly from Windows, it has to be loaded up from a running executable (exe). Thus the svchost.exe process was born. So, essentially a service which uses svchost is just calling a .dll and can do pretty much anything with the right credentials and/or permissions. If I remember correctly, there are viruses and other malware that do hide behind the svchost process, or name the executable svchost.exe to avoid detection. Have something to add to the explanation? Sound off in the comments. Want to read more answers from other tech-savvy Stack Exchange users? Check out the full discussion thread here.

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