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• schedule compliance and keeping technical supports and resolving issues

  - by imays

  I am an entrepreneur of a small software developer company. The flagship product is developed by myself and my company grew up to 14 people. One of pride is that we've never have to be invested or loaned. The core development team is 5 people. 3 are seniors and 2 are juniors. After the first release, we've received many issues from our customers. Most of them are bug issues, customization needs, usage questions and upgrade requests. The issues from customers are incoming many times everyday, so it takes little time or much time of our developers. Because of our product is a software development kit(SDK) so most of questions can be answered only from our developers. And, for resolving bug issues, developers must be involved. Estimating time to resolve bug is hard. I fully understand it. However, our developers insist they cannot set the any due date of each project because they are busy doing technical supports and bug fixes by issues from customers everyday. Of course, they never do overwork. I suggested them an idea to divide the team into two parts: one for focusing on development by milestones, other for doing technical supports and bug fixes without setting due days. Then we could announce release plan officially. After the finish of release, two parts exchange the role for next milestone. However, they say they "NO, because it is impossible to share knowledge and design document fully." They still say they cannot set the release date and they request me to alter the due date flexibly. They does not fix the due date of each milestone. Fortunately, our company is not loaned and invested so we are not chocked. But I think it is bad idea to keep this situation. I know the story of ant and grasshopper. Our customers are tired of waiting forever of our release date. Companies consume limited time and money. If flexible due date without limit could be acceptable, could they accept flexible salary day? What is the root cause of our problem? All that I want is to fix and achieve precisely due date of each milestone without losing frequent technical supports. I think there must be solution for this situation. Please answer me. Thanks in advance. PS. Our tools and ways of project management are Trello, Mantis-like issue tracker, shared calendar software and scrum(collected cards into series of 'small and high completeness' projects).

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• sell skimmed dump+pin([email protected])wu transfer,bank transfer,paypal+mailpass

  - by bestseller

  http://megareserve.blogspot.com///////// [email protected]////gmail:[email protected] Sell, Cvv, Bank Logins, Tracks, PayPal, Transfers, WU, Credit Cards, Card, Hacks, Citi, Boa, Visa, MasterCard, Amex, American Express, Make Money Fast, Stolen, Cc, C++, Adder, Western, Union, Banks, Of, America, Wellsfargo, Liberty, Reserve, Gram, Mg, LR, AlertPay ..PAYMENT METHOD LIBERTYRESERVE AND WESTERNUNION ONLY........ Ccv EU is $ 6 per ccv (Visa + Master) Ccv EU is $ 7 per ccv (Amex + Discover) Ccv Au is $ 6 per ccv Ccv Italy is 15 $ per cc sweden 12$ spain 10$ france 12$ Ccv US is $ 1.5 per ccv (Visa) Ccv US is $ 2 per ccv (master) Ccv US is $ 3 per ccv (Amex + Discover) Ccv UK is $ 5 per ccv (Visa + Master) Ccv UK is $ 6 per ccv (Amex + swith) Ccv Ca is $ 6 per ccv (Visa+ Master) Ccv Ca is $ 9 per ccv (Visa Business + Visa Gold) Ccv Germany is 14$ Per Ccv Ccv DOB with US is 15 $ per ccv Ccv DOB with UK is 19 $ per ccv Ccv DOB + BIN with UK 25$ per ccv Ccv US full info is 40 $ per ccv Ccv UK full info is 60 $ per ccv 1 Uk check bins= 12.5$/1cvv 1 Sock live = 1$/1sock live 5day yahoo:[email protected] gmail:[email protected] Balance In Chase:.........70K To 155K ========300$ Balance In Wachovia:.........24K To 80K==========180$ Balance In Boa..........75K To 450K==========400$ Balance In Credit Union:.........Any Amount:=========420$ Balance In Hallifax..........ANY AMOUNT=========420$ Balance In Compass..........ANY AMOUNT=========400$ Balance In Wellsfargo..........ANY AMOUNT=========400$ Balance In Barclays..........80K To 100K=========550$ Balance In Abbey:.........82K ==========650$ Balance in Hsbc:.........50K========650$ and more 1 Paypal with pass email = 50$/paypal 1 Paypal don't have pass email = 20$/Paypal 1 Banklogin us or uk (personel)= 550$ yahoo :[email protected] gmail :[email protected] Track 1/2 Visa Classic, MasterCard Standart US - 13$ UK - 17$ EU - 24$ AU - 26$ Track 1/2 Visa Gold | Platinum | Business | Signature, MasterCard Gold | Platinum US - 17$ UK - 20$ EU - 28$ AU - 30$ Bank transfer Balance 71.000$ CITIBANK SOUTH DAKOTA, N.A. Balance 65.000$ Wachovia: 76.000$ Abbey: 65.000£ Hsbc : 87.000$ Hallifax : 97.000£ Barclays: 110.000£ AHLI UNITED BANK --- 80.000£ LLOYDSTSB ---------- 100.000£ BANK OF SCOTLAND --- 123.000£ BOA ----------210.000$ UBS ---------- 152.000$ RBC BANK ------ 245.000$ BANK OF CANADA -------- 78.000$ BDC ---------- 281.000$ BANK LAURENTIENNE ----- 241.000$ please no test yahoo: [email protected] gmail: [email protected] website ; http://megareserve.blogspot.com Prices For Bin and Its List: 5434, 5419, 4670,374288,545140,454634,3791 with d.o.b,4049,4462,4921.4929.46274547,5506,5569,5404,5031,4921, 5505,5506,4921,4550 ,4552,4988,5186,4462,4543,4567 ,4539,5301,4929,5521 , 4291,5051,4975,5413 5255 4563,4547 4505,4563 5413 5255,5521,5506,4921,4929,54609 7,5609,54609,4543, 4975,5432,5187 ,4973,4627,4049,4779,426565,55 05, 5549, 5404, 5434, 5419, 4670,456730,541361, 451105,4670,5505, 5549, 5404, UK Nomall NO BINS(Serial) with DOB is :10$ UK with BINS(Serial) with DOB is :15$ UK Nomall no BINS(Serial) no DOB is: 6$ UK with BINS(Serial) is :12$ Please do not request : cc for TEST and FREE. DON'T CONTACT ME IF YOU NOT READY NEED TO BUY .

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• 302: this blog will be closed

  - by preishuber

  After nearly 7 years I will discontinue blogging on this site. My resources are limited. You can reach my German blog which is used to support my customers. Looking back to a long an interesting journey ASP.NET by ScottGu That was the reason to attend this site and support Microsoft as much as I can. For that I was honored as ASP.NET MVP- thanks again. Meet Scoot several times. Great guy! Forums I have left NNTP forums a few years ago and now Microsoft closed it- It was my idea ;-) AJAX Was the wrong way- JQuery won the game IIS7 That is really a great plattform and the IIS team rules. I am sad that is so silent around that topic. ASP.NET after 2.0 Is no longer my world. I love ASP.NET and ASP.NET Server controls. I hate the discussion about how to follow the holy rules of MVC. Microsoft have dropped the goal to bring ASP.NET to #1 and accepted PHP is it. Facebook & Twittering Microblogging takes over a part of the blogging business. Shorter faster cheaper- or as SteveB mentioned - do more with less. Google Google is taking over the web. I am using Bing every time as I can but Google have more options. Sorry Microsoft you will loose that game. Apple That is not the biggest problem of Microsoft. the Ixxx takes over a small part but big money of the market, but the customers are not strongly linked. New wave new hype- Game over Apple. Silverlight My new home. I can reuse a lot of my skills and love the possibilitys. Silverligth will passing WPF-and strike Flash Windows phone 7 Also my skills fit. I just will use it for fun. I am not really satisfied about what I have heard from MIX. Guys from Redmond, I am sad to say you have been the best Smartphone OS and lost everything. The ADO vNext Story That will be the next mystic point. WCF, REST, JSON, ATOM and now OData. Nothing about SQL commands. LINQ, ORM is also not the final solution for multilayered disconnected async scenarios. Personally I prefere the OData idea and dislike the Swiss Army Knife (German Eierlegende Wollmilchsau) WCF. I am still in INETA Speakers board and I am glad to come to your user group. In all other cases you can hire me over ppedv AG. Good by and have good live.

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• Why I Love Microsoft Development

  - by Brian Lanham

  I've been writing software for a while and recently had an opportunity to broaden my horizons and start developing for iOS. We decided to leverage, as much as possible, our existing skills and use MonoTouch and MonoDevelop by Novell.    For those of you who do not know, Mono is a .NET port originally designed for Linux but adapted for other platforms as well. MonoTouch is a port specifically for building iOS applications using the .NET framework. MonoDroid is a port (in CTP-esque release) for Android.   A MISSING COMPONENT - VISUAL DESIGNER   MonoDevelop lacks one very significant component compared with other tools I am using: NO VISUAL DESIGNER. Instead of using an integrated visual designer, MonoDevelop shells to the Mac OS "Interface Builder".  Since MonoDevelop lets me have a "Visual Studio-esque" feel *and* I get to use C#, AND it's FREE, I am gladly willing to overlook this.  In fact, it's not even a question.  Free?  Sure, I'll take it with no Visual Designer.   In my experiences I've grown from UNIX and DOS to .NET development through many steps. Java/JSP/Servlets; Windows; Web; etc. I've been doing .NET for quite a few years and I guess I just got "comfortable" with the tools.   WHY AM I NOT GETTING IT?   Interface Builder (IB) is amazingly confusing for me. I had the opportunity to speak at the Northern VA Code Camp on 12/11/2010. My presentation was "Getting Started with iOS Development using MonoTouch and C#".    At the visual design part of the presentation, I asked one of the 3 or 4 Mac developers in the room about my confusion with the IB. I don't understand why the "Classes" list includes objects. I don't understand what "File's Owner" is. And, most importantly, WHAT THE HECK IS AN OUTLET AND WHY IS IT NECESSARY?!?!?"   His response to these question (especially Outlets): "They did it wrong."   I'm accustom to a visual designer that creates variables for graphical widgets for me. Not IB. Instead, I have to create "Outlets" manually. I still do not understand why and, the explanation from a seasoned Mac developer is that it's wrong. (He received nods of confirmation from the other Mac devs in the room.)   I LOVE MS DEV   I love development for Microsoft platforms using Microsoft development tools. I love Windows 7. I love Visual Studio 2010. I love SQL Server. Azure, Entity Framework, Active Directory, Office, WCF/WF/WPF, etc. are all designed with integration in mind. They are also all designed with developers in mind.   Steve Ballmer recently ranted "It's the developers!" That's why it is relatively quick to build apps using MS tools. Clearly, MS knows that while we usually enjoy building technology solutions, we are here to make money. And we need tools that accelerate our time to market without compromising the power and quality of our solutions.   So, yeah, I am sucking up I guess. But I love Microsoft Development. Thank you, Microsoft, for providing the plethora of great development tools.    P.S. (but please slow down a bit…I'm having trouble keeping up!)

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• Network Your Computers & Devices: Step by Step

  - by The Geek

  If you’re looking for a great book to help you learn more about Windows home networking, there’s a new book on the market by our good friend Ciprian, and published by none other than Microsoft Press. Note: our friend Ciprian has been a guest contributor here on How-To Geek in the past, and he’s not only a geek that knows what he’s talking about, he’s also one of the more honest and decent people I’ve worked with. In his spare time, he runs the 7 Tutorials web site. The Book One of the great things about this book is that you aren’t limited to just Windows networking—it also explains how to connect Windows 7, XP, Vista, Mac OS X, and even Linux on the same network and share folders and devices between them. Everything in the book is written in a typical How-To Geek step-by-step format, with plenty of screenshots and pictures to help you through the process. Book Outline If you’re going to be spending some money on the book, you probably want to know what it’s all about, and since the Amazon page doesn’t give, well, much information at all, here’s the entire outline for you: Setting Up a Router and Devices Setting User Account on All Computers Setting Up Your Libraries on All Windows 7 Computers Creating the Network Customizing Network Sharing Settings in Windows 7 Creating the Homegroup and Joining Windows 7 Computers Sharing Libraries and Folders Sharing and Working with Devices Streaming Media Over the Network and the Internet Sharing Between Windows XP, Windows Vista, and Windows 7 Computers Sharing Between Mac OS X and Windows 7 Computers Sharing Between Ubuntu Linux and Windows 7 Computers Keeping the Network Secure Setting Up Parental Controls Troubleshooting Network and Internet Problems It’s a great book, with loads of information, and compared to most tech books isn’t very expensive—only $19.79 for the paperback and $9.99 for the Kindle version. Well worth it, and hey, it’s an official Microsoft Press book—written by a How-To Geek guest author. Network Your Computers & Devices Step by Step [Amazon] Latest Features How-To Geek ETC How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 The 50 Best How-To Geek Windows Articles of 2010 The 20 Best How-To Geek Explainer Topics for 2010 How to Disable Caps Lock Key in Windows 7 or Vista How to Use the Avira Rescue CD to Clean Your Infected PC 2011 International Space Station Calendar Available for Download (Free) Ultimate Elimination – Lego Black Ops [Video] BotSync Enables Secure FTP File Synchronization on Android Devices Enjoy Beautiful City Views with the Cityscape Theme for Windows 7 Luigi Installs Any OS on Google’s Cr-48 Notebook DIY iPad Stylus Offers Pen-Based Interaction on the Cheap

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• When to use SOAP over REST

  So, how does REST based services differ from SOAP based services, and when should you use SOAP? Representational State Transfer (REST) implements the standard HTTP/HTTPS as an interface allowing clients to obtain access to resources based on requested URIs. An example of a URI may look like this http://mydomain.com/service/method?parameter=var1&parameter=var2. It is important to note that REST based services are stateless because http/https is natively stateless. One of the many benefits for implementing HTTP/HTTPS as an interface is can be found in caching. Caching can be done on a web service much like caching is done on requested web pages. Caching allows for reduced web server processing and increased response times because content is already processed and stored for immediate access. Typical actions performed by REST based services include generic CRUD (Create, Read, Update, and Delete) operations and operations that do not require state. Simple Object Access Protocol (SOAP) on the other hand uses a generic interface in order to transport messages. Unlike REST, SOAP can use HTTP/HTTPS, SMTP, JMS, or any other standard transport protocols. Furthermore, SOAP utilizes XML in the following ways: Define a message Defines how a message is to be processed Defines the encoding of a message Lays out procedure calls and responses As REST aligns more with a Resource View, SOAP aligns more with a Method View in that business logic is exposed as methods typically through SOAP web service because they can retain state. In addition, SOAP requests are not cached therefore every request will be processed by the server. As stated before Soap does retain state and this gives it a special advantage over REST for services that need to preform transactions where multiple calls to a service are need in order to complete a task. Additionally, SOAP is more ideal for enterprise level services that implement standard exchange formats in the form of contracts due to the fact that REST does not currently support this. A real world example of where SOAP is preferred over REST can be seen in the banking industry where money is transferred from one account to another. SOAP would allow a bank to perform a transaction on an account and if the transaction failed, SOAP would automatically retry the transaction ensuring that the request was completed. Unfortunately, with REST, failed service calls must be handled manually by the requesting application. References: Francia, S. (2010). SOAP vs. REST. Retrieved 11 20, 2011, from spf13: http://spf13.com/post/soap-vs-rest Rozlog, M. (2010). REST and SOAP: When Should I Use Each (or Both)? Retrieved 11 20, 2011, from Infoq.com: http://www.infoq.com/articles/rest-soap-when-to-use-each

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• How and when to ask for a pay raise?

  - by Nico

  When should one ask for a pay raise? Will I know when the time is right for a pay raise? or should I just think "I deserve a pay raise for X and Y." When would be a moment to ask for a pay grade? For instance, if you are in a company that outsources to others, could it be the right moment to ask when they move you to a different physical workplace? Maybe a few weeks/months after you started working as a consultant at the client? Should you ask for one after engaging new technologies or something you've never worked with before? In short, should you ask for a raise for a "business motive" (they move you, they assign you new responsibilities), a "professional motive" (you are required to learn new languages or technologies), or a "personal motive" (you are having twins, your mother died and you need to arrange the funeral), or are all of the above potentially valid motives? How should one ask for it? Asking for a pay raise can be difficult for some people, how you deal with this? Do you just walk up to your manager and tell him "I need more money", "I think I deserve a pay raise"? Do you suggest you might have other offers on the table? Couldn't this be counterproductive if you actually really want to stay in the company you are in (because you like the environment, made a few friends, and like all the features they give you besides your pay grade; say: free sodas, parties, after-offices that happen pretty often, a ps3 you can grab when you are tired or want to chill out, courses, english classes, football games, etc, etc. [these would be my reasons not to leave]). I mean, how would you ask for a pay raise, effectively, but without pretending to threaten to leave the company if you don't get it? Because you don't actually want to. How would you deal with their answer? If they tell you they don't think you deserve a raise, would you ask for their reasons, would you get furious and trash the room? If they give you their reasons why they think you don't deserve a pay raise yet, would you discuss this with them or just take their opinion as factual? What if they ask you how much more you think you deserve to be being paid? Should you have thought this before-hand, or expect them to set the new grade? If they do agree to a pay raise, should you expect extra work to be thrown your way, or should everything remain the same, except your pay grade?

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• Book review: Peopleware: Productive Projects and Teams

  - by DigiMortal

     Peopleware by Tom DeMarco and Timothy Lister is golden classic book that can be considered as mandatory reading for software project managers, team leads, higher level management and board members of software companies. If you make decisions about people then you cannot miss this book. If you are already good on managing developers then this book can make you even better – you will learn new stuff about successful development teams for sure. Why peopleware? Peopleware gives you very good hints about how to build up working environment for project teams where people can really do their work. Book also covers team building topics that are also important reading. As software developer I found practically all points in this book to be accurate and valid. Many times I have found my self thinking about same things and Peopleware made me more confident about my opinions. Peopleware covers also time management and planning topics that help you do way better job on using developers time effectively by minimizing the amount of interruptions by phone calls, pointless meetings and i-want-to-know-what-are-you-doing-right-now questions by managers who doesn’t write code anyway. I think if you follow suggestions given by Peopleware your developers are very happy. I suggest you to also read another great book – Death March by Edward Yourdon. Death March describes you effectively what happens when good advices given by Peopleware are totally ignored or worse yet – people are treated exactly opposite way. I consider also Death March as golden classics and I strongly recommend you to read this book too. Table of Contents Acknowledgments Preface to the Second Edition Preface to the First Edition Part 1: Managing the Human Resource Chapter 1: Somewhere Today, a Project Is Failing Chapter 2: Make a Cheeseburger, Sell a Cheeseburger Chapter 3: Vienna Waits for You Chapter 4: Quality-If Time Permits Chapter 5: Parkinson's Law Revisited Chapter 6: Laetrile Part II: The Office Environment Chapter 7: The Furniture Police Chapter 8: "You Never Get Anything Done Around Here Between 9 and 5" Chapter 9: Saving Money on Space Intermezzo: Productivity Measurement and Unidentified Flying Objects Chapter 10: Brain Time Versus Body Time Chapter 11: The Telephone Chapter 12: Bring Back the Door Chapter 13: Taking Umbrella Steps Part III: The Right People Chapter 14: The Hornblower Factor Chapter 15: Hiring a Juggler Chapter 16: Happy to Be Here Chapter 17: The Self-Healing System Part IV: Growing Productive Teams Chapter 18: The Whole Is Greater Than the Sum of the Parts Chapter 19: The Black Team Chapter 20: Teamicide Chapter 21: A Spaghetti Dinner Chapter 22: Open Kimono Chapter 23: Chemistry for Team Formation Part V: It't Supposed to Be Fun to Work Here Chapter 24: Chaos and Order Chapter 25: Free Electrons Chapter 26: Holgar Dansk Part VI: Son of Peopleware Chapter 27: Teamicide, Revisited Chapter 28: Competition Chapter 29: Process Improvement Programs Chapter 30: Making Change Possible Chapter 31: Human Capital Chapter 32:Organizational Learning Chapter 33: The Ultimate Management Sin Is Chapter 34: The Making of Community Notes Bibliography Index About the Authors

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• MPEG-2 playback inconsistent

  - by DustByte

  Many years ago I gave up on Linux because video playback was choppy. Now I'm back, and video playback is still playing up... I have two MPEG files: good.mpg bad.mpg. Here is some information about the two files, using avprobe: My machine is Intel Core 2 Duo E8400 @ 3.00GHz x 2, 64-bit. I do not know what graphics card I have. I run Ubuntu 12.04. So far I have had no problems with YouTube and playback of various video files, including playback of the file good.mpg, included in the avprobe snapshot above. However, the file bad.mpg gives me headache! The file bad.mpg is produced by a respectable "Old-video-tapes-to-DVD" company. I converted over 10 Video-8 tapes to MPEG through them, and today I collected my hard drive containing the MPEG files. Unfortunately I have problem watching them! Here are some details: Using Totem Movie Player 3.0.1 works well for several seconds, then it gets choppy and the playback is not at all smooth. Also the player easily freezes for a while when trying to jump to another position in the file. Most strangely though, the total time is shown as 0:42 (42 seconds) instead of the true 00:39:11: The VLC media player is doing a better job. It shows the correct total length, but as soon as I jump in the video to a new position, it stalls. Playback also stalls after 30 seconds if I press play and leave it. Using Handbrake and choosing bad.mpg as the source, gives me: There is only one title to choose, and it is 6 min 53 seconds. I would have guessed the full 39 minutes of the video should have shown. Lastly, putting the file bad.mpg in Dropbox and viewing it on my iPad with the Dropbox app seems fine (disregard the lack of easy jumping forward due to real-time encoding when streaming it). My question is simple: What is going on?! Why do I have problem to play the MPEG-2 files I just paid good money for (the issue with bad.mpg applies to all files I had encoded)? Is it an issue with my particular Linux machine? The graphics card? But why has everything worked fine so far, and why does not the good.mpg file cause any problems?

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• Is the Joel Test really a good gauging tool?

  - by henry

  I just learned about the Joel Test. I have been computer programmer for 22 years, but somehow I never heard about it before. I consider my best job so far to be this small investment managing company with 30 employees and only three people in the IT department. I am no longer with them, but I had being working there for five years – my longest streak with any given company. To my surprise they scored extremely poor on the Joel Test. The only two questions I would answer “yes” are #4: Do you have a bug database? And #9: Do you use the best tools money can buy? Everything else is either “sometimes” or straight “no”. Here is what I liked about the company however: Good pay. They bragged about it to my face, and I bragged about it to their face, so it was almost like a family environment. I always knew the big picture. When writing code to solve a particular problem there were no ambiguity about the business nature of that problem. Even though we did not always had written specifications we could ask business users a question anytime, often yelling it across the floor. I could even talk to executives any time I felt like doing it: no appointment necessary. Immediate feedback. Once we implement a solution and make business users happy they immediately let us know that, we (programmers) become heroes of the moment. No red tape. I could always buy any tools I deemed necessary, and design solutions the way my professional judgment dictates. Flexibility. If I had mid-day dental appointment that is near my house rather than near the office, I would send email to the company: "FYI: I work from home today". As long as one of three IT guys was on the floor (to help traders in case their monitors go dark) they did not care where two others were. So the question thus becomes: How valuable is the Joel Test? Why bother with it?

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• Commerce Anywhere...Where the Web, Store, Mobile, Social and Call Center Come Together

  - by divya.malik

  I am pleased to introduce guest blogger, Bill Zujewski today. Bill has just joined the Oracle CRM Product Marketing team as part of our recent ATG acquisition. Based in Cambridge, MA Bill was the VP of Product Marketing for ATG and collaborated on eCommerce strategy with some of the best brands in the world. Welcome Bill!! BY BILL ZUJEWSKI "Times are a changing"...or so the song goes. Not long ago, eCommerce just meant having a cool brand and a slick website. Today, customers expect much more... what I think they really want...Commerce Anywhere...a seamless, consistent and personal way to interact or transact business with you and your products, whether they start on the web, go into a store, talk over the phone, access products via their mobile device or on their favorite social media site. They want one more thing... for you to remember them and their history with you... so they can be treated more intelligently and not have to repeat previous interactions. It makes sense to me, I want it too... it saves me time and money. I work with many companies that are trying to understand how to evolve their business structure and technology solutions to meet the challenges of Commerce Anywhere. My advice ... think differently and take a more holistic approach to the customer experience and the cross-channel selling solution. Stop integrating siloed legacy systems and start thinking about a single platform as your new foundation... the e-Commerce platform. I recently wrote a new white paper, Commerce Anywhere - A Business and Technology ! Strategy to Maximize Cross- channel Commerce Growth to help our customers better understand how to create that "Commerce Anywhere" customer experience that customers really want. The paper offers practical insights into an IT transformation that can help you leverage a commerce platform to go beyond the web store front and instead use it to enable rapid expansion into mobile apps, new in-store apps, and interact with your customers through social commerce. Let me know what you think by posting a comment on this blog.

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• How do you manage extensibility in your multi-tenant systems?

  - by Brian MacKay

  I've got a few big web based multi-tenant products now, and very soon I can see that there will be a lot of customizations that are tenant specific. An extra field here or there, maybe an extra page or some extra logic in the middle of a workflow - that sort of thing. Some of these customizations can be rolled into the core product, and that's great. Some of them are highly specific and would get in everyone else's way. I have a few ideas in mind for managing this, but none of them seem to scale well. The obvious solution is to introduce a ton of client-level settings, allowing various 'features' to be enabled on per-client basis. The downside with that, of course, is massive complexity and clutter. You could introduce a truly huge number of settings, and over time various types of logic (presentation, business) could get way out of hand. Then there's the problem of client-specific fields, which begs for something cleaner than just adding a bunch of nullable fields to the existing tables. So what are people doing to manage this? Force.com seems to be the master of extensibility; obviously they've created a platform from the ground up that is super extensible. You can add on to almost anything with their web-based UI. FogBugz did something similiar where they created a robust plugin model that, come to think of it, might have actually been inspired by Force. I know they spent a lot of time and money on it and if I'm not mistaken the intention was to actually use it internally for future product development. Sounds like the kind of thing I could be tempted to build but probably shouldn't. :) Is a massive investment in pluggable architecture the only way to go? How are you managing these problems, and what kind of results are you seeing? EDIT: It does look as though FogBugz handled the problem by building a fairly robust platform and then using that to put together their screens. To extend it you create a DLL containing classes that implement interfaces like ISearchScreenGridColumn, and that becomes a module. I'm sure it was tremendously expensive to build considering that they have a large of devs and they worked on it for months, plus their surface area is perhaps 5% of the size of my application. Right now I am seriously wondering if Force.com is the right way to handle this. And I am a hard core ASP.Net guy, so this is a strange position to find myself in.

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• Tell me a Story

  - by Geoff N. Hiten

  I recently had a friend ask me to review his resume.  He is a very experienced DBA with excellent skills.  If I had an opening I would have hired him myself.  But not because of the resume.  I know his skill set and skill levels, but there is no way his standard resume can convey that.  A bare bones list of job titles and skills does not set you apart from your competition, nor does it convey whether you have junior or senior level skills and experience.  The solution is to not use the standard format. Tell me a story.  I want to know what you were responsible for.  Describe a tough project and how you saved time/money/personnel on that project.  Link your work activity to business value.  Drop some technical bits in there since we do work in a technical field, but show me what you can do to add value to my business well above what I would pay you.  That will get my attention. The resume exists for one primary and one secondary reason.  The primary reason is to get the interview.  A Resume won’t get you a job, so don’t expect it to.  The secondary reason is to give you and the interviewer a starting point for conversations.  If I can say “Tell me more about when….” and reference an item from your resume, then that is great for both of us.  Of course, you better be able to tell me more, both from the technical and the business side, at least if I am hiring a senior or higher level position.  As for the junior DBAs, go ahead and tell your story too.  Don’t worry about how simple or basic your projects or solutions seem.  It is how you solved the problem and what you learned that I am looking for.  If you learn rapidly and think like a DBA, I can work with that, regardless of you current skill level.

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• The Numbers of Customer Experience

  - by Christie Flanagan

  This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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• How do I prevent having to log in on 3 separate prompts every time I start my machine?

  - by JC

  Ubuntu 11.04 Natty Narwhal, Ubuntu Classic desktop Each time I start my machine, I have to log in 3 times. I spent a week in IRCFreenode#ubuntu and got nothing but condescension. I've searched on the official Ubuntu fora for similar problems, tried every recommendation, and still get 3 login screens. As a workaround, I have reset login such that I get a login screen at startup, which I'd prefer not to get since this machine is accessible by no one but me, physically. I have gone into System Preferences Passwords and Encryption Keys, set first 'Passwords: default' to 'Default' and unlocked it, and unlocked the 'Passwords: login' key, too. Next, since that changed nothing, I set 'Passwords: login' to 'Default', and checked to make sure it was still unlocked. Again, no change, still get 3 login prompts at startup. I've checked twice to insure that I am the owner of the files; I am. At the suggestion of several people in #ubuntu, I've deleted first one, then the other password key in 'Passwords and Encryption Keys'. Still get 3 login prompts. I changed from the Unity desktop to Ubuntu Classic. While that didn't fix the above problem, it is a much more elegant desktop than Unity, and I'll keep it. From what I've read, this seems to be a Seahorse issue, but beyond that, no one seems to have a solution that works. I'm lost. This shouldn't be this difficult or annoying. I'm trying to help our local Old Time music collective get their machines switched over to Ubuntu in order to save them some money which they can use to promote their DRM-free music. But from what I've seen of Ubuntu so far on my own machine, I can't really recommend that they make this switch. I hope to be proved wrong on that point. But as it stands, if I was out of town or out of country and they ran into a problem, they'd have no way of fixing it as they're all less experienced than even I am. I'm not trying to cast aspersions on Ubuntu or Linux, but it seems pretty clear that KNOWLEDGEABLE, HELPFUL support for Ubuntu is lacking barring any desire on the problem-experiencing-user's part to avoid condescension. Having worked with, and run, several non-profits over the past 20 years, I know that getting volunteers to act professionally can be like herding cats. But an organization's reputation can be denigrated by sarcastic behaviors on the part of those who serve, effectively, as its public face. Thank you all for your help and support. Now...does anyone have a solution to my problem?

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• Software monetization that is not evil

  - by t0x1n

  I have a free open-source project with around 800K downloads to date. I've been contacted by some monetization companies from time to time and turned them down, since I didn't want toolbar malware associated with my software. I was wondering however, is there a non-evil way to monetize software ? Here are the options as I know them: Add a donation button. I don't feel comfortable with that as I really don't need "donations" - I'm paid quite well. Donating users may feel entitled to support etc. (see the second to last bullet) Add ads inside your application. In the web that may be acceptable, but in a desktop program it looks incredibly lame. Charge a small amount for each download. This model works well in the mobile world, but I suspect no one will go for it on the desktop. It doesn't mix well with open source, though I suppose I could charge only for the binaries (most users won't go to the hassle of compiling the sources). People may expect support etc. after having explicitly paid (see next bullet). Make money off a service / community / support associated with the program. This is one route I definitely don't want to take, I don't want any sort of hassle beyond coding. I assure you, the program is top notch (albeit simple) and I'm not aware of any bugs as of yet (there are support forums and blog comments where users may report them). It is also very simple, documented, and discoverable so I do think I have a case for supplying it "as is". Add affiliate suggestions to your installer. If you use a monetization company, you lose control over what they propose. Unless you can establish some sort of strong trust with the company to supply quality suggestions (I sincerely doubt it), I can't have that. Choosing your own affiliate (e.g. directly suggesting Google Toolbar) is possibly the only viable solution to my mind. Problem is, where do I find a solid affiliate that could actually give value to the user rather than infect his computer with crapware? I thought maybe Babylon (not the toolbar of course, I hate toolbars)?

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• 6 Ways to Modernize Your Customer Experience

  - by Mike Stiles

  If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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• How Big Data and Social Won the Election

  - by Mike Stiles

  The story of big data’s influence on the outcome of the US Presidential election is worth a good look, because a) it’s a harbinger of things to come, and b) it’s an example of similar successes available to any enterprise seriously resourcing integrated big data, modeling, and data-driven execution on all assets, including social. Obama campaign manager Jim Messina fielded a data and analytics brain trust 5 times larger than 2008. At that time, there were numerous databases from various sources, few of them talking to each other. This time, the mission was to be metrics-centered and measure everything measurable, and in context with all the other data. Big data showed them exactly what they needed to know and told them what to do about it. It showed them women 40-49 on the west coast would donate big money if they got to eat with George Clooney. Women on the east coast would pony up to hang out with Sarah Jessica Parker. Extensive daily modeling showed them what kinds of email appeals, from who, and to whom, would prove most successful in raising cash, recruiting volunteers, and getting out the vote. Swing state voters were profiled and approached with more customized targeting that at any time in history. Ads were purchased on specific shows watched by the targets, increasing efficiency 14% over traditional media buys. For all the criticism of the candidate’s focus on appearing on comedy and entertainment shows, and local radio morning shows, that’s where the data sent them to reach the voters most likely to turn out for them. And then there was social. Again, more than in any other election, Facebook was used for virtual, highly efficient door-to-door canvasing. Facebook fans got pictures of friends in swing states and were asked to encourage them to act. Using that approach, 1 in 5 peer-to-peer appeals led to the desired action. Assumptions, gut, intuition, campaign experience, all took a backseat to strategy shifts solidly backed up by data. Zeroing in on demographics likely to back the President and tracking their mood daily literally changed the voter landscape. The Romney team watched Obama voters appear seemingly out of thin air. One Obama campaign aide said, “We ran the election 66,000 times every night.” Which brings us to your organization. If you’re starting to feel like the battle-cry of “but this is the way we’ve always done it” is starting to put you in an extremely vulnerable position, you’re right. Social has become a key communication tool of the 21st century. Failing to use it, or failing to invest in a deep understanding of who your customers and prospects are so the content you post there will achieve desired actions and results, will leave you waking up one morning wondering, “What happened?”@mikestilesPhoto stock.xchng

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• NDepend 4.0 Released

  - by Anthony Trudeau

  Last week version 4.0 of NDepend was released.  NDepend is a Visual Studio add-in designed for intense code analysis with the goal of high quality code.  A month ago I wrapped up my evaluation of the previous version of NDepend. The new version contains many minor changes, several bug fixes, and adds about 50 new code rules.  The version also adds support for Visual Studio 11, .NET Framework 4.5, and SilverLight 5.0.  But, the biggest change was the shift from CQL to CQLinq. Introducing CQLinq The latest version replaces the CQL rules language with CQLinq (CQL is still an option although the editor is buried).  As you might guess CQLinq is a flavor of Linq designed specifically for the code rules. The best way to illustrate the differences is with an example.  I used the following CQL example in Part 3 of my review: WARN IF Count > 0 IN SELECT TYPES WHERE IsInterface AND !NameLike “I” This same query looks like this when implemented in CQLinq: warnif count > 0 from t in Types where t.IsInterface == true && !t.NameLike(“I”) select t I like the syntax and it is a natural fit, but I found writing the queries frustrating in the Queries and Rules Edit window.  The Queries and Rules Edit window replaces the CQL Query Edit window.  The new editor has the same style of Intellisense as the previous editor.  However, it has a few annoyances.  The error indicator is a red block.  It has the tendency of obscuring your cursor.  Additionally, writing CQLing queries is like writing plain old Linq queries, so the fact that the editor uses Enter to select from Intellisense instead of Tab is jarring.  These issues can be an obstacle to writing queries quickly.CQLinq makes it possible to write rules that weren't possible before.  Additionally, a JustMyCode domain is now possible making it easy to eliminate generated code from the analysis.Should you Buy? I recommend NDepend overall.  It has some rough points for me that I have detailed in my earlier evaluation (starting here).  But, it’s definitely worth the money.  The bigger question is: should I pay for the upgrade to 4.0?  At this point I’m on the fence, but I would go for it if you need support for Visual Studio 2011, .NET Framework 4.5, or Silverlight 5.0; or if you need one of the many rules that weren't possible before CQLinq. Disclaimer: Patrick Smacchia contacted me about reviewing NDepend. I received a free license in return for sharing my experiences and talking about the capabilities of the add-in on this site. There is no expectation of a positive review elicited from the author of NDepend. Resources: NDepend Release Notes

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• links for 2011-01-12

  - by Bob Rhubart

  WebCenter Spaces 11g PS2 Template Customization (Javier Ductor's Blog) "Recently, we have been involved in a WebCenter Spaces customization project. A customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look and feel as in the prototype..." Javier Ductor (tags: oracle otn webcenter enteprise2.0) Matt Carter: Risky Business "Incorporating risk detection and mitigation capabilities into apps is becoming all the rage. There are plenty of real-life examples of cases where prevention of cyber-security threats and fraudsters might have kept governments and companies out of the news, and with more money in their accounts." (tags: oracle otn security middleware) John Brunswick: 5 Surprisingly Good Benefits of Corporate Blogs "Some may still propose that not all corporations are going to be able to provide the five benefits above and are more focused around shameless self promotion of products and services.  If that is the case, that corporation is most likely not producing something of high value." - John Brunswick (tags: oracle otn enterprise2.0 blogging) InfoQ: IT And Architecture: Inside-Out Perspectives The software industry is in disarray, costs are escalating, and quality is diminishing. Promises of newer technologies and processes and methodologies in IT are still far from materializing on any significant scale. Bruce Laidlaw and Michael Poulin - each with more than 30 years of experience compared notes on the past and present of IT and provide insights on what IT needs to make progress. (tags: ping.fm) SOA & Middleware: Canceling a running composite instance - example Useful tips from Niall Commiskey. (tags: soa middleware oracle) BPEL 11.1.1.2 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations (Oracle E-Business Suite Technology) "A new certification was released simultaneously with the E-Business Suite 12.1.3 Maintenance Pack late last year: the use of BPEL 11g Version 11.1.1.2 with E-Business Suite 12.1.3." -- Steven Chan (tags: oracle bpel) Marc Kelderman: OSB: Deploy Service Level Agreement (SLA), aka Alert Rule "The big issue with these SLAs is the deployment. If you have dozens of services, with multiple operations, and you have a lot of environments it takes a while to create them...[But] I have a nice workaround." - Mark Kelderman  (tags: oracle otn soa osb sla) @myfear: Java EE 7 - what's coming up for 2012? First hints. "Even if the actual Java EE 6 version is still not too widespread, we already have seen the first signs of the next EE 7 version written to the sky." -- Markus "myfear" Eisele (tags: oracle otn oracleace java)

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• Registering domain during christmas holydays

  - by arkascha

  One of the domain names I tried to register previously has been blocked by a domain grabber two days prior to my own attempt. That was about 1 year ago. The attempt to buy the domain from that person failed due to a totally exaggerated price. So I dropped the issue and watched the domain (offered at sedo.com). As expected there were no more offers, the domain was not sold. Now I learn from the whois database that the registration of that domain name ends on 25.12.2012 (christmas holyday). This raises two questions for me, I fail to find reliable answers on the internet. So maybe someone experienced here can drop a statement or a hint: is it reasonable that the domain name in question really will be free again when that date mentioned in the whois database up to when the domain is registered has passed? I certainly know that the registration can be prolonged, that is not what I mean. I expect (hope) that that domain grabber does not extend the registration, since it costs money and effort and he failed to sell the domain. Provided this is the case and the domain registration is not prolonged, is that date mentioned reliable? Or might it just be some 'default' date? I would like to try to register that domain name as soon as it is unregistered. Since that domain grabber registered that domain only two days before my own registration attempt I would like to prevent such annoying interference next time. So I ask myself: is it possible to register a domain name on a holyday? I mean not to send an email to my provider to do so on that day or before, but to actually have to process taking place as not to wait for 1-2 days after the unregistration? My own provider which I am very happy with does not offer such service on a holyday (which is perfectly understandable). They are 'still checking' if they can offer something automatic. I researched and did not find an answer to the question if that is possible at all. Is an autoomatic registration attempt on a holyday possible? Where can I do that? Is that reliable? Thanks for any reply!

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• ArchBeat Link-o-Rama for 2012-08-29

  - by Bob Rhubart

  ORCLville: OOW 2012 - Crystal BallOracle ACE Director Floyd Teter cooks up some tongue-in-cheek predictions for news and announcements that might come out of Oracle OpenWorld 2012. What's your prediction? Oracle Optimized Solutions at Oracle OpenWorld 2012 | Oracle Hardware Hardware matters, too! The people behind the Oracle Hardware blog have put together a list of Oracle Openworld 2012 sessions focused Oracle Optimized Solutions, "designed, pre-tested, tuned and fully documented architectures for optimal performance and availability." Just plug the session ID numbers into Schedule Builder and you're good to go. AIX Checklist for stable OBIEE deployment | Dick Dunbar "OBIEE is a complicated system with many moving parts and connection points," according to Oracle Business Inteligence escalation engineer Dick Dunbar. "The purpose of this article is to provide a checklist to discuss OBIEE deployment with your systems administrators." Demo for OPN: Coherence Management with EM Cloud Control 12c Oracle Partner Network members can check out a new Coherence Management demo that showcases some of the key capabilities of Management Pack for Oracle Coherence and JVM Diagnostics. "The demo flow showcases the key enhancements made in Enterprise Manager 12c release which includes new customizable performance summary, cache data management and configuration management," according to the WebLogic Partner Community EMEA blog. The Pragmatic Architect: To Boldly Go Where No One Has Gone Before | Frank Buschmann "Many architects have technical knowledge that's both impressive and sound, which is indeed an inevitable basis for design success," says Frank Buschmann. "Yet, a lot of software projects fail or suffer due to severe challenges in their architecture. The key to mastery is how architects approach design, what they value, and where they focus their attention and work." As retail dies, whom will be the winners? | Peter Evans-Greenwood "The problem for many retailers is that how consumers shop has changed but the the retailers haven't adapted, " says Peter Evans-Greenwood. "Their sole virtue was to be the last step in a supply chain delivering somebody else's products to the consumer. However, being the last step in the supply chain is no longer a virtue when consumers skip across channels and can reach around the globe, no longer dependant on or limited to what they can find locally." Thought for the Day "Brains require stimulation. If you're locked into a pattern of work, work, and more work, your brain soon habituates - the same way that it lets you stop hearing a clock ticking. So, if you want to be more effective at work, you must, paradoxically, be less single-minded in your devotion to work. Anything you do—anything—that stimulates new segments of your brain will make you a more effective programmer or analyst. I promise, with a money-back guarantee." — Gerald M. Weinberg Source: SoftwareQuotes.com

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• Mobile Apps: An Ongoing Revolution

  - by Steve Walker

  a guest post from Suhas Uliyar, VP Mobile Strategy, Product Management, Oracle The rise of smartphone apps have proved transformational for businesses, increasing the productivity of employees while simultaneously creating some seriously cool end user experiences. But this is a revolution that is only just beginning. Over the next few years, apps will change everything about the way enterprises work as well as overhauling the experiences of customers. The spark for this revolution is simplicity. Simplicity has already proved important for the front-end of apps, which are now often as compelling and intuitive as consumer apps. Businesses will encourage this trend, both to further increase employee productivity and to attract ‘digital natives’ (as employees and customers). With the variety of front-end development tools available already, this should be a simple mission for developers to accomplish – but front-end simplicity alone is not enough for the enterprise mobile revolution. Without the right content even the most user-friendly app is useless. Yet when it comes to integrating apps with ‘back-end’ systems to enable this content, developers often face a complex, costly and time-consuming task. Then there is security: how can developers strike a balance between complying with enterprise security policies and keeping the user experience simple? Complexity has acted as a brake on innovation, with integration and security compliance swallowing enterprise resources. This is why the simplification of integration, security and scalability is so important: it frees time and money for revolutionary innovation. The key is to put in place a complete and unified SOA integration platform that runs across the entire enterprise and enables organizations to easily integrate and connect applications across IT environments. The platform must also be capable of abstracting apps from the underlying OS and enabling a ‘write-once, run- anywhere’ capability for mobile devices - essential for BYOD environments and integrating third-party apps. Mobile Back-end-as-a-Service can also be very important in streamlining back-end integration. Mobile services offered through the cloud can simplify mobile application development with a standard approach to dealing with complex server-side programming and integration issues. This allows the business to innovate at its own pace while providing developers with a choice of tools to speed development and integration. Finally, there is security, which must be done in a way that encourages users to make the most of their mobile devices and applications. As mobile users, we want convenience and that is why we generally approve of businesses that adopt BYOD policies. Enterprises can safely encourage BYOD as they can separate, protect, and wipe corporate applications by installing a secure ‘container’ around corporate applications on any mobile device. BYOD management also means users’ personal applications and data can be kept separate from the enterprise information – giving them the confidence they need to embrace the use of their devices for corporate apps. Enterprises that place mobility at the heart of what they do will fundamentally transform their businesses and leap ahead of the competition. As businesses take to mobile platforms that simplify integration, security and scalability we will see a blossoming of innovation that will drive new levels of user convenience and create new ways of working that we are only beginning to imagine.

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• Fraud and Anomaly Detection using Oracle Data Mining YouTube-like Video

  - by chberger

  I've created and recorded another YouTube-like presentation and "live" demos of Oracle Advanced Analytics Option, this time focusing on Fraud and Anomaly Detection using Oracle Data Mining.  [Note:  It is a large MP4 file that will open and play in place.  The sound quality is weak so you may need to turn up the volume.] Data is your most valuable asset. It represents the entire history of your organization and its interactions with your customers.  Predictive analytics leverages data to discover patterns, relationships and to help you even make informed predictions.   Oracle Data Mining (ODM) automatically discovers relationships hidden in data.  Predictive models and insights discovered with ODM address business problems such as:  predicting customer behavior, detecting fraud, analyzing market baskets, profiling and loyalty.  Oracle Data Mining, part of the Oracle Advanced Analytics (OAA) Option to the Oracle Database EE, embeds 12 high performance data mining algorithms in the SQL kernel of the Oracle Database. This eliminates data movement, delivers scalability and maintains security.  But, how do you find these very important needles or possibly fraudulent transactions and huge haystacks of data? Oracle Data Mining’s 1 Class Support Vector Machine algorithm is specifically designed to identify rare or anomalous records.  Oracle Data Mining's 1-Class SVM anomaly detection algorithm trains on what it believes to be considered “normal” records, build a descriptive and predictive model which can then be used to flags records that, on a multi-dimensional basis, appear to not fit in--or be different.  Combined with clustering techniques to sort transactions into more homogeneous sub-populations for more focused anomaly detection analysis and Oracle Business Intelligence, Enterprise Applications and/or real-time environments to "deploy" fraud detection, Oracle Data Mining delivers a powerful advanced analytical platform for solving important problems.  With OAA/ODM you can find suspicious expense report submissions, flag non-compliant tax submissions, fight fraud in healthcare claims and save huge amounts of money in fraudulent claims  and abuse.   This presentation and several brief demos will show Oracle Data Mining's fraud and anomaly detection capabilities.  

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• Legality of similar games

  - by Jamie Taylor

  This is my first question on GD.SE, and I hope it's in the right place. A little background: I'm an amateur (read: not explicitly employed to develop games, but am employed as a software developer) game developer and took a ComSci with Games Development degree. My Question: What is the legal situation/standpoint of creating a copycat title? I know that there are only N number of ways of solving a problem, and N number of ways to design a piece of software. Say that an independent developer designed a copycat game (a Tetris clone in this example) for instance, and decided to use that game to generate income for themselves as well as interest for their other products. Say the developer adds a disclaimer into the software along the lines of "based on , originally released c. by ." Are there any legal problems/grey areas with the developer in this example releasing this game, commercially? Would they run into legal problems? Should the developer in this example expect cease and desist orders or law suit claims from original publishers? Have original publishers been known to, effectively, kill independent projects because they are a little too close to older titles? I know that there was, at least, one attempt by a group of independent developers to remake Sonic the Hedgehog 2 and Sega shut them down. I also know of Sega shutting down development of the independent Streets of Rage Remake. I know that "but it's an old game, your honour," isn't a great legal standpoint when it comes to defending yourself. But, could an independent developer have a law suit filed against them for re-implementing an older title in a new way? I know that there are a lot of copycat versions of the older titles like Tetris available on app stores (and similar services), and that it would be very difficult for a major publisher to shut them all down. Regardless of this, is making a Tetris (or other game) copycat/clone illegal? We were taught lots of different things at University, but we never covered copyright law. I'm presuming that their thought behind it was "IF these students get jobs in games development, they wont need to know anything about the legal side of it, because their employers will have legal departments... presumably" tl;dr Is it illegal to create a clone or copycat of an old title, and make money from it?

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