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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • Window management shortcuts?

    - by pwnguin
    I've got a single massive monitor at home, and I've decided to mimic the Windows 7 window tiling shortcuts. I found a few guides online using wmctrl, and it's going well, save one thing: maximized windows don't respond to it. gconftool-2 --type string --set /apps/metacity/keybinding_commands/command_1 "wmctrl -r :ACTIVE: -e 0, 0,0, `xwininfo -root | grep Width | awk '{ print ($2/2)}'`, `xwininfo -root | grep Height | awk '{ print $2 }'`" (I've added line returns to make an otherwise massive one-liner readable.) I've bound this to a hotkey and it works, unless the window is maximized. Any ideas on how to fix this up?

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  • Recording for the JVM Diagnostics & Configuration Management sessions

    - by user491905
    Thank you very much for watching my first 2 Oracle Fusion Middleware iDemos. I've recorded the first 2 sessions. Please download the recording from the following links. Troubleshoot Java Memory Leaks with Oracle JVM Diagnostics9 June 2011, 2:04 pm Sydney Time, 53 mins Manage WebLogic Servers by Oracle Enterprise Manager & Configuration Manager16 June 2011, 1:59 pm Sydney Time, 49 minutes I'll publish the presentation slide deck shortly.

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  • eAccelerator disk cache size

    - by Josh
    I am using eAccelerator to cache my PHP opcodes. I have the disk cache set to /var/cache/eAccelerator. How can I limit the size of the cache? It's already grown to 1.5 GiB and keeps growing!

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  • Vodacom Call Center Management on the NetBeans Platform

    - by Geertjan
    If you live in South Africa, you know about Vodacom. Vodacom is one of the dominant mobile communication companies in South Africa, and beyond, providing voice, messaging, data, and similar mobile services. Inside Vodacom there's an application named Helios, which is a call centre application that had its inception in 2009 and consists of two parts. Firstly, a web-based front-end that allows a call centre agent to service subscribers using a Google-like search on a knowledge base structured as a collection of FAQs. The web-based front-end uses plain-old HTML + CSS + a good helping of JQuery and JQueryUI. This is delivered via JSR-168 portlets running on a cluster of IBM Portal 6 servers. In turn, the portlets communicate via RMI with several back-end EJB's containing the business logic. These EJB's are deployed on a cluster of Weblogic Application Servers, version 10.3.6. The second part is a NetBeans Platform application used for maintaining and constructing the knowledge base, i.e., the back-end of the web-based front-end. Helios is also used for a number of other maintenance functions, such as access permissions, user maintenance, and news bulletins. Below, in the web-based front-end, call centre agents can enter search terms and are presented with a number of FAQs from the knowledge base. Upon selecting a FAQ article, the agent is presented with the article text, the process to guide the subscriber, system checks that display information specific to the subscriber, and links to related applications and articles: Below, you can see that applications are searchable and can be accessed using the same web-based front-end as shown above. And, as can be seen below, knowledge base FAQs are maintained using the Helios Maintenance Application, which is the Vodacom application built on the NetBeans Platform: Several thousand call centre agent user accounts are administered using the Helios Maintenance Application. Below the main FAQ page is shown, together with the About dialog: Vodacom is happy with the back-end NetBeans Platform application. However, the front-end stack runs on quite old technology. Ideally Vodacom would like to migrate the portlets to Oracle Weblogic Portal or Oracle WebCenter, but this hasn't been accomplished yet. Migrating makes sense as the rest of the application server environment consists entirely of Oracle products.

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  • ASUS N56VZ-S4209P Screen saver, Screen dimming,sleep/hibernation mode not working according to power management settings

    - by Alto Roos
    I have a problem with my ASUS N56VZ-S4209P(Win8, I7-3630QM) laptop. If I use the fn+f7 command to turn off the screen it turns on by itself after a few seconds (the time varies between 1-10 seconds). In addition to this my screensaver doesn't activate at all and the laptop doesn't dim its screen after X minutes or goes into sleep/hibernation mode as specified in the power options when plugged in or on battery. As far as my knowledge goes it's not caused by the mouse or track pad at all since I can unplug my mouse and disable the track pad but the problem persist. I presume this is caused by the same problem? Does anyone know of a fix for this problem? It would be greatly appreciated. . . . I seem to have found a solution to the problem related to the screen that turns itself on again. The Power4Gear application has a setting which enables you to turn a "Presentation mode" "On" and "Off", if that setting is "Off" then it doesn't turn the screen on without any human interaction. Thus that part of the problem is fixed.

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  • Design pattern for window management in a Java Swing app

    - by Lord Torgamus
    I've just started creating my very first little Java Swing app. When the program opens, it brings up a single, simple window with a label and a couple buttons. Clicking one of those buttons is supposed to wipe out the welcome screen and replace it with a totally different panel. I'm not sure what the best way to create that functionality is. One method would be to pass my JFrame as an argument into... just about every other component, but that feels hacky to me. Or, there's making each panel double as an action listener, but that doesn't seem right, either. Is there a design pattern I should be applying here? "Replace the contents of the main — and only — window" must be a reasonably common operation. A name for the pattern would be enough; I can use Google on my own from there. (I wouldn't say no to a longer explanation, though.)

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  • Dynamic Memory Allocation and Memory Management

    - by Bunkai.Satori
    In an average game, there are hundreds or maybe thousands of objects in the scene. Is it completely correct to allocate memory for all objects, including gun shots (bullets), dynamically via default new()? Should I create any memory pool for dynamic allocation, or is there no need to bother with this? What if the target platform are mobile devices? Is there a need for a memory manager in a mobile game, please? Thank you. Language Used: C++; Currently developed under Windows, but planned to be ported later.

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  • Create disk image from a remote system

    - by cringe
    I want to backup a disk from a remote system, but the remote system itself has not enough space available. Now I want to use ddand pipe the output through ssh, but I can't figure out how to do it. I read several sources on the web, but I'm stuck now. Can someone please point me to a good resource or write down the command line with explanations?

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  • Toast vs Disk Util?

    - by Grishanko
    I have several users that are insisting on the purchase of Toast. They will be using it to make backups of disks at possibly re-burn them if needed. I have used Disk Utility for that function. At this point there is no addition functionality needed. However, that can always change in the future. Is there any advantages or disadvantages to either solution?

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  • Mounting ubuntu's root.disk in Windows 7

    - by gAMBOOKa
    I've got Ubuntu 9.10 installed in an NTFS partition. After an update, I started getting kernel panics, so I need to reinstall it. But before I do that, I need to retrieve and backup my home directory. I believe Ubuntu's file system is packaged in the root.disk image. So how do I mount it in Windows?

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  • Cox Communications' Strategic Approach to Enterprise User Experience: How Change Management and Usab

    - by Applications User Experience
    Author: Anna Wichansky, Senior Director, Applications User Experience, and Chair, Oracle Usability Advisory Board As part of our work in the User Experience group, our teams often go to Customer events such as the Higher Education User Group (HEUG) conference, Alliance 2010. This year's event was held in San Antonio, Texas, and was attended by hundreds of higher education, government, and public sector users of Oracle applications. The User Assistance team used this opportunity to reach out to customers in the Educational and Government sectors to better understand how their organizations are currently approaching help, messages, and other forms of user assistance. What is User Assistance? For us, user assistance is more than the old books of users' manuals and documentation. User assistance is anything that helps users get their jobs done quickly and efficiently. Instead of expecting users to stop and look through a guide or manual, we have been developing solutions that are embedded within the interface. We know that when people are having difficulty with a task, they want to be able to search efficiently for solutions and collaborate with coworkers. We know that they want to find their answers right there, right then, so that they can get on with their work. In our interviews at Alliance, we wanted to learn what the participants could tell us about what was happening on their campuses and in their institutions. Figure 1. For Oracle User Assistance, it's not just about books any more. So what did we do? Off to Texas, we recruited 10 people from nine different government and education organizations to come to our Oracle User Experience Onsite Usability Labs. We conducted one-hour interviews with these folks and asked them all about User Assistance--what people are doing, what they would like to do, what technologies they are using, what they would like to use, and ultimately what should we as a company be planning for our future products. We used this as an opportunity also to show them some of our design concepts for Fusion User Assistance, our next generation of user assistance based on the best of our user assistance in other products. Figure 2. Interviewing a technical user at Alliance. What we learned... People are not using paper or online manuals anymore. They don't want to see a manual that is written for technical users and that doesn't make sense to the ordinary end user. They really don't want to have to flip through a manual trying to find an answer to their question. Even when the answer might be tailored to their organization, they don't want to dig through documentation. When they need an answer now, they don't have the patience to dig for something that might or might not be clearly written. What does it mean to an organization when users don't want to deal with documentation? In many cases, it means that frustrated users make phone calls to try to find the answers that they need immediately. Phone calls are expensive to an organization and frustrating to the technical support staff who have provided documentation that no one wants to read anymore. If they don't call, they email for help often, and many users are asking for the same information. The bottom line is that if they could get that help immediately in the interface, they wouldn't have to make those calls or send those emails -- and that saves time and money. Our Fusion User Assistance options to customize help and get help for the task immediately were seen as an opportunity by these technical users to build the solutions that their users need and want. Figure 3. Joyce Ohgi and Laurie Pattison of Applications UX. Chicken Fried Steak. That was huge. But then, this was Texas, where we discovered a lot of things come very big. Drinks are served in quart-size glasses and dishes like Chicken Fried Steaks are served on platters not plates. We saw three-pound cinnamon rolls that you down with tea sweet enough to curl your hair. Deep in the heart of Texas, we learned a lot, and we ate even more.

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  • RFID Applications in Supply Chain Management

    There are as many RFID applications as there are businesses. Some RFID applications have been around for decades, others are just starting to emerge. RFID, itself, is not a new technology; however, i... [Author: Nina Kalandadze - Computers and Internet - March 26, 2010]

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  • Tool to track time estimations vs, actual time

    - by mb1
    Following these two questions: How to respond when asked for Estimate, What's the best project management software for small team I am looking for a tool that combines project management with the ability to plan all tasks for a project, give time estimates and afterwards track actual time spent on items and have comparison between estimate and actual time. I am going to try TargetProcess since I see it has time tracking capabilities. Anyone have a tool they use?

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  • Application Lifecycle Management Tools

    - by John K. Hines
    Leading a team comprised of three former teams means that we have three of everything.  Three places to gather requirements, three (actually eight or nine) places for customers to submit support requests, three places to plan and track work. We’ve been looking into tools that combine these features into a single product.  Not just Agile planning tools, but those that allow us to look in a single place for requirements, work items, and reports. One of the interesting choices is Software Planner by Automated QA (the makers of Test Complete).  It's a lovely tool with real end-to-end process support.  We’re probably not going to use it for one reason – cost.  I’m sure our company could get a discount, but it’s on a concurrent user license that isn’t cheap for a large number of users.  Some initial guesswork had us paying over $6,000 for 3 concurrent users just to get started with the Enterprise version.  Still, it’s intuitive, has great Agile capabilities, and has a reputation for excellent customer support. At the moment we’re digging deeper into Rational Team Concert by IBM.  Reading the docs on this product makes me want to submit my resume to Big Blue.  Not only does RTC integrate everything we need, but it’s free for up to 10 developers.  It has beautiful support for all phases of Scrum.  We’re going to bring the sales representative in for a demo. This marks one of the few times that we’re trying to resist the temptation to write our own tool.  And I think this is the first time that something so complex may actually be capably provided by an external source.   Hooray for less work! Technorati tags: Scrum Scrum Tools

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