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  • Oracle Customer Experience (CX) Solutions Make Retailers Merry

    - by Tuula Fai
    Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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  • Enable Diagnostics in Oracle apps

    - by PRajkumar
    How to enable Oracle apps Diagnostics-> Examine, for certain users?   Steps 1 Navigate to System Administrator responsibility> Profile> System>     Steps 2 Enter profile name: Utilities:Diagnostics Enter Application User for whom you want to enable Diagnostics-> Examine   Steps 3 Give Yes at User level and Save the Changes Note – You can set Yes at Site level also if you want to enable this option for all Oracle application users   Steps 4 Again navigate to System Administrator responsibility> Profile> System> Enter profile name: Hide Diagnostics menu entry Enter Application User for whom you do not want to hide Diagnostics menu entry   Steps 5 Give No at User level and Save the Changes Note – You can set No at Site level also if you do not want to hide menu entry option for all Oracle application users Steps 6 Congratulations you have successfully enabled Diagnostics-> Examine Logout from Oracle Application and login again. Now can see Diagnostics-> Examine option

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  • Partner Webcast - Oracle Data Integration Competency Center (DICC): A Niche Market for services

    - by Thanos Terentes Printzios
    Market success now depends on data integration speed. This is why we collected all best practices from the most advanced IT leaders, simply to prove that a Data Integration competency center should be the primary new IT team you should establish. This is a niche market with unlimited potential for partners becoming, the much needed, data integration services provider trusted by customers. We would like to elaborate with OPN Partners on the Business Value Assessment and Total Economic Impact of the Data Integration Platform for End Users, while justifying re-organizing your IT services teams. We are happy to share our research on: The Economical impact of data integration platform/competency center. Justifying strongest reasons and differentiators, using numeric analysis and best-practice in customer case studies from specific industries Utilizing diagnostics and health-check analysis in building a business case for your customers What exactly is so special in the technology of Oracle Data Integration Impact of growing data volume and amount of data sources Analysis of usual solutions that are being implemented so far, addressing key challenges and mistakes During this partner webcast we will balance business case centric content with extensive numerical ROI analysis. Join us to find out how to build a unified approach to moving/sharing/integrating data across the enterprise and why this is an important new services opportunity for partners. Agenda: Data Integration Competency Center Oracle Data Integration Solution Overview Services Niche Market For OPN Summary Q&A Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Presenter: Milomir Vojvodic, EMEA Senior Business Development Manager for Oracle Data Integration Product Group Date: Thursday, September 4th, 10pm CEST (8am UTC/11am EEST)Duration: 1 hour Register Today For any questions please contact us at partner.imc@beehiveonline.oracle.com

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  • Oracle Manageability Virtual Training for Partners

    - by Get_Specialized!
    Partners, the next opportunity to participate in Oracle Manageability Training right from your desk, is coming up March 26th, March 27th, April 2nd, and April 3rd 2012. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} This training is a virtual course, positioned especially for Partners in EMEA, prepared and presented by Oracle Product Managers and to Partners over a live webcast during business hours. Each day will consist of approximately 2-3 hours of lecture/demos on Oracle Application Management and Oracle Application Quality Management. Select here for more details and how to register.

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  • Partner outreach on the Oracle Fusion Applications user experience begins

    - by mvaughan
    by Misha Vaughan, Architect, Applications User Experience I have been asked the question repeatedly since about December of last year: “What is the Applications User Experience group doing about partner outreach?”  My answer, at the time, was: “We are thinking about it.”  My colleagues and I were really thinking about the content or tools that the Applications UX group should be developing. What would be valuable to our partners? What will actually help grow their applications business, and fits within the applications user experience charter?In the video above, you’ll hear Jeremy Ashley, vice president of the Applications User Experience team, talk about two fundamental initiatives that our group is working on now that speaks straight to partners.  Special thanks to Joel Borellis, Kelley Greenly, and Steve Hoodmaker for helping to make this video happen so flawlessly. Steve was responsible for pulling together a day of Oracle Fusion Applications-oriented content, including David Bowin, Director, Fusion Applications Strategy, on some of the basic benefits of Oracle Fusion Applications.  Joel Borellis, Group Vice President, Partner Enablement, and David Bowin in the Oracle Studios.Nigel King, Vice President Applications Functional Architecture, was also on the list, talking about co-existence opportunities with Oracle Fusion Applications.Me and Nigel King, just before his interview with Joel. Fusion Applications User Experience 101: Basic education  Oracle has invested an enormous amount of intellectual and developmental effort in the Oracle Fusion Applications user experience. Find out more about that at the Oracle Partner Network Fusion Learning Center (Oracle ID required). What you’ll learn will help you uncover how, exactly, Oracle made Fusion General Ledger “sexy,” and that’s a direct quote from Oracle Ace Director Debra Lilley, of Fujitsu. In addition, select Applications User Experience staff members, as well as our own Fusion User Experience Advocates,  can provide a briefing to our partners on Oracle’s investment in the Oracle Fusion Applications user experience. Looking forward: Taking the best of the Fusion Applications UX to your customersBeyond a basic orientation to one of the key differentiators for Oracle Fusion Applications, we are also working on partner-oriented training.A question we are often getting right now is: “How do I help customers build applications that look like Fusion?” We also hear: “How do I help customers build applications that take advantage of the next-generation design work done in Fusion?”Our answer to this is training and a tool – our user experience design patterns – these are a set of user experience best-practices. Design patterns are re-usable, usability-tested, user experience components that make creating Fusion Applications-like experiences straightforward.  It means partners can leverage Oracle’s investment, but also gain an advantage by not wasting time solving a problem we’ve already solved. Their developers can focus on helping customers tackle the harder development challenges. Ultan O’Broin, an Apps UX team member,  and I are working with Kevin Li and Chris Venezia of the Oracle Platform Technology Services team, as well as Grant Ronald in Oracle ADF, to bring you some of the best “how-to” UX training, customized for your local area. Our first workshop will be in EMEA. Stay tuned for an assessment and feedback from the event.

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  • Oracle Retail Industry Forum Europe 2014 – Registration Now Open!

    - by Marie-Christin Hansen-Oracle
    We are delighted to announce that registration for the 4th annual Oracle Retail Industry Forum Europe (ORIF Europe) is now open. The event is being held from 10-11 September at the Renaissance St Pancras Hotel in London. ORIF Europe is a must attend event for Oracle Retail customers, retailers who are about to embark on an Oracle implementation, or for those who simply wish to learn more about Oracle Retail solutions and how they support the provision of commerce anywhere. Further details will be announced over the coming weeks, but already confirmed as speakers are: Paul Hornby, Head of eCommerce at Shop Direct, who will discuss the company’s ambitions, challenges faced and the strategy undertaken by the team in driving the business from a catalogue-based to a web-based commerce business. The session will reveal how Shop Direct and Oracle Retail are working together to achieve the transformation of this business into a world-class digital retailer, by building a foundation for future growth for each of its individual brands and target markets. Kate Ancketill, CEO and Founder of GDR Creative Intelligence who will illustrate what best-in-market 'Access Anywhere' retail looks like. From individual retail and next generation personalisation of in-store service, to the land grab for delivery innovation, cutting edge brands are 'training' consumers to check into stores in exchange for concrete benefits. Kate will explore the opportunity this is opening up across the retail landscape. Register for the Oracle Retail Industry Forum today to secure your place.

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  • Oracle Hyperion Planning: Nueva versión 11.1.2, ya disponible.

    - by Oracle Aplicaciones
      v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Oralce Hyperion Planning, es una solución centralizada de elaboración de planificaciones, presupuestos y previsiones basada en Excel y en web, que integra procesos de planificación financiera y operativa. Esta aplicación proporciona una visión profunda de las operaciones de negocio y su impacto derivado sobre las finanzas, mediante una integración estrecha de los modelos de planificación financiera y operativa. La nueva versión de Oralce Hyperion Planning 11.1.2, ya está disponible e incorpora nuevas funcionalidades enfocadas a mejorar el proceso de presupuestación en las compañías. Esta nueva release basa sus nuevas mejoras en dotar al sistema de: Mayor Usabilidad Reducir el ciclo de Presupuesto Workflows Sofisticados Mayor control de aprobaciones Microsoft Office Presupuestación en Excel Nuevos Módulos Ampliar Mercados Libros Presupuestarios Información más Rápida Algunas de las principales mejoras incorporadas en esta versión podríamos destacar: 1-. Mejoras en la definición de los formularios, como incluir pestañas y secciones en los propios formularios, validaciones que controlen los datos presupuestados, poder realizar análisis Ad-hoc sobre los formularios en la web todo ello enfocado a hacer más sencilla la presupuestación por parte del usuario, , obteniendo la visión de la presupuestación deseada. Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 2-. Mejoras en la integración con Office: Integración de las tareas tanto en Excel como en Outlook, donde los usuarios podrán controlar los pasos y tareas a realizar en el proceso de presupuestación: Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 3-. Proceso de presupuestación completo en Excel: desde el Acceso a la lista de tareas hasta el envío y aprobación del presupuesto Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} 4-. La funcionalidad de la gestión del proceso (Workflow) ,ha sido mejorada para permitir validaciones y aprobaciones más sofisticadas, soportando organizaciones matriciales con múltiples revisores, y aprobaciones , que pueden cambiar dependiendo de la información introducida por el propio usuario, por ejemplo, si un usuario introduce una inversión de más de 500.000 € la aprobación será realizada por el responsable de Capex y no por el responsable regional. Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Normal 0 21 false false false ES X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Estas son solo algunas de las nuevas funcionalidades incorporadas en la release 11.1.2. Para ver mas información sobre Oracle Hyperion Planning haga click aqui

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  • Xsigo and Oracle's Storage

    - by Philippe Deverchère
    Xsigo, a virtual network infrastructure provider, has recently been acquired by Oracle. Following this acquisition, one might ask ourselves why it is important to Oracle and how Oracle's storage is going to benefit on the long term from this virtualized infrastructure layer. Well, the first thing to understand is that Virtual Networking addresses both network and storage connectivity. Oracle Virtual Networking, as the Xsigo technology is now called, connects any server to any network and storage, so this is not just about connecting servers to the Internet or Intranet. It is also for a large part connecting servers to NAS and SAN storage. Connecting servers to storage has become increasingly complex in the past few years because of the strong emergence of virtualization at the Operating System level. 50% of enterprise workloads are now virtualized, up from 18% in 2009, resulting in a strong consolidation of various applications in a high density server footprint. At the same time, server I/O capability increased 8x in the last 8 years. All this has pushed IT administrators to multiply the number of I/O connections in the back-end of their physical servers, resulting in a messy and very hard to manage networking infrastructure. Here is a typical view of a rack back-end when no virtual networking is used. We consider that today: - 75% of users have ten or more Ethernet ports per server - 85% of users have two or more SAN ports per server - 58% have had to add connectivity to a server specifically for VMs - 65% consider cable reduction a priority The average is 12 or more ports per server, resulting in an extremely complex infrastructure to manage. What Oracle wants to achieve with its Oracle Virtual Networking offering is pretty simple. The objective is to eliminate the complexity through a dramatic reduction of cabling between servers and storage/networks. It is also to provide a software based management system so that any server can be connected to any network or any storage, on demand, and without physical intervention on the infrastructure. At the end of the day, the picture on the left shows what one wants to get for the back-end of customer's racks: just a couple of connections on each physical server to provide a simple, agile and fast network infrastructure for both storage and networking access. This is exactly what the Oracle Virtual Networking solution does. It transforms a complex, error-prone, difficult to manage and expensive networking infrastructure into a simple, high performance and agile solution for the data center. Practically speaking, and for the sake of simplicity, imagine that each server just hosts a minimal number of physical InfiniBand HCAs (Host Channel Adapter) with two links (for redundancy) onto the Oracle Fabric Interconnect director. Using the Oracle Fabric Manager software, you'll then be able to create virtual NICs and HBAs (called vNIC and vHBA) that will be seen by the servers as standard NICs and HBAs and associate them to networks and storage systems which are physically connected to the back-end of the director through standard Fibre Channel and Ethernet GbE/10GbE ports. In addition to this incredibly simple "at-a-click" connectivity capability, the Oracle Virtual Networking solution offers powerful features such as network isolation, Quality of Service, advanced performance monitoring and non-disruptive reconfiguration, migration and scalability of networking infrastructure. So let's go back now to our initial question: why is Oracle Virtual Networking especially important to Oracle's storage solutions? After all, one could connect any storage in the back-end of the Oracle Fabric Interconnect directors, right? The answer is pretty simple: since Oracle owns both the virtualized networking infrastructure and the storage (ZFS-SA, Pillar Axiom and tape), it is possible to imagine several ways in the future to add value when it comes to connect storage to a virtualized storage network: enhanced storage capabilities, converged management between storage and network, improved diagnostic capabilities and optimized integration resulting in higher performance and unique features/functions. Of course, all this is not going to be done overnight, and future will tell us is which evolutions come first. But there is little doubt that the integration of Xsigo within Oracle is going to create opportunities for Oracle's storage!

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  • "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

    - by Natalia Rachelson
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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  • CX en la nube

    - by Noelia Gomez
    Las organizaciones con más éxito del mundo optan por ofrecer un servicio al cliente en la nube. Echa un vistazo a esta infografía para saber por qué 1024x768 Normal 0 21 false false false ES X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Si quieres saber más sobre la experiencia del cliente: · Customer Concepts Magazine · Customer Concepts Exchange in LinkedIn · Customer Concepts Web TV · Customer Experience @ Oracle.com · Customer Experience Facebook Hub · Customer Experience YouTube Channel · Customer Experience Twitter

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  • Oracle Solaris Cluster 4.2 Event and its SNMP Interface

    - by user12609115
    Background The cluster event SNMP interface was first introduced in Oracle Solaris Cluster 3.2 release. The details of the SNMP interface are described in the Oracle Solaris Cluster System Administration Guide and the Cluster 3.2 SNMP blog. Prior to the Oracle Solaris Cluster 4.2 release, when the event SNMP interface was enabled, it would take effect on WARNING or higher severity events. The events with WARNING or higher severity are usually for the status change of a cluster component from ONLINE to OFFLINE. The interface worked like an alert/alarm interface when some components in the cluster were out of service (changed to OFFLINE). The consumers of this interface could not get notification for all status changes and configuration changes in the cluster. Cluster Event and its SNMP Interface in Oracle Solaris Cluster 4.2 The user model of the cluster event SNMP interface is the same as what was provided in the previous releases. The cluster event SNMP interface is not enabled by default on a freshly installed cluster; you can enable it by using the cluster event SNMP administration commands on any cluster nodes. Usually, you only need to enable it on one of the cluster nodes or a subset of the cluster nodes because all cluster nodes get the same cluster events. When it is enabled, it is responsible for two basic tasks. • Logs up to 100 most recent NOTICE or higher severity events to the MIB. • Sends SNMP traps to the hosts that are configured to receive the above events. The changes in the Oracle Solaris Cluster 4.2 release are1) Introduction of the NOTICE severity for the cluster configuration and status change events.The NOTICE severity is introduced for the cluster event in the 4.2 release. It is the severity between the INFO and WARNING severity. Now all severities for the cluster events are (from low to high) • INFO (not exposed to the SNMP interface) • NOTICE (newly introduced in the 4.2 release) • WARNING • ERROR • CRITICAL • FATAL In the 4.2 release, the cluster event system is enhanced to make sure at least one event with the NOTICE or a higher severity will be generated when there is a configuration or status change from a cluster component instance. In other words, the cluster events from a cluster with the NOTICE or higher severities will cover all status and configuration changes in the cluster (include all component instances). The cluster component instance here refers to an instance of the following cluster componentsnode, quorum, resource group, resource, network interface, device group, disk, zone cluster and geo cluster heartbeat. For example, pnode1 is an instance of the cluster node component, and oracleRG is an instance of the cluster resource group. With the introduction of the NOTICE severity event, when the cluster event SNMP interface is enabled, the consumers of the SNMP interface will get notification for all status and configuration changes in the cluster. A thrid-party system management platform with the cluster SNMP interface integration can generate alarms and clear alarms programmatically, because it can get notifications for the status change from ONLINE to OFFLINE and also from OFFLINE to ONLINE. 2) Customization for the cluster event SNMP interface • The number of events logged to the MIB is 100. When the number of events stored in the MIB reaches 100 and a new qualified event arrives, the oldest event will be removed before storing the new event to the MIB (FIFO, first in, first out). The 100 is the default and minimum value for the number of events stored in the MIB. It can be changed by setting the log_number property value using the clsnmpmib command. The maximum number that can be set for the property is 500. • The cluster event SNMP interface takes effect on the NOTICE or high severity events. The NOTICE severity is also the default and lowest event severity for the SNMP interface. The SNMP interface can be configured to take effect on other higher severity events, such as WARNING or higher severity events by setting the min_severity property to the WARNING. When the min_severity property is set to the WARNING, the cluster event SNMP interface would behave the same as the previous releases (prior to the 4.2 release). Examples, • Set the number of events stored in the MIB to 200 # clsnmpmib set -p log_number=200 event • Set the interface to take effect on WARNING or higher severity events. # clsnmpmib set -p min_severity=WARNING event Administering the Cluster Event SNMP Interface Oracle Solaris Cluster provides the following three commands to administer the SNMP interface. • clsnmpmib: administer the SNMP interface, and the MIB configuration. • clsnmphost: administer hosts for the SNMP traps • clsnmpuser: administer SNMP users (specific for SNMP v3 protocol) Only clsnmpmib is changed in the 4.2 release to support the aforementioned customization of the SNMP interface. Here are some simple examples using the commands. Examples: 1. Enable the cluster event SNMP interface on the local node # clsnmpmib enable event 2. Display the status of the cluster event SNMP interface on the local node # clsnmpmib show -v 3. Configure my_host to receive the cluster event SNMP traps. # clsnmphost add my_host Cluster Event SNMP Interface uses the common agent container SNMP adaptor, which is based on the JDMK SNMP implementation as its SNMP agent infrastructure. By default, the port number for the SNMP MIB is 11161, and the port number for the SNMP traps is 11162. The port numbers can be changed by using the cacaoadm. For example, # cacaoadm list-params Print all changeable parameters. The output includes the snmp-adaptor-port and snmp-adaptor-trap-port properties. # cacaoadm set-param snmp-adaptor-port=1161 Set the SNMP MIB port number to 1161. # cacaoadm set-param snmp-adaptor-trap-port=1162 Set the SNMP trap port number to 1162. The cluster event SNMP MIB is defined in sun-cluster-event-mib.mib, which is located in the /usr/cluster/lib/mibdirectory. Its OID is 1.3.6.1.4.1.42.2.80, that can be used to walk through the MIB data. Again, for more detail information about the cluster event SNMP interface, please see the Oracle Solaris Cluster 4.2 System Administration Guide. - Leland Chen 

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  • Friday Tips #33

    - by Chris Kawalek
    Happy Friday, everyone! Our tip this week is from an excellent white paper written by our own Greg King titled Oracle VM 3: Building a Demo Environment using Oracle VM VirtualBox. In it, Greg gives you everything you need to know to set up Oracle VM Server inside of Oracle VM VirtualBox for testing and demoing. The section we're highlighting below is on how to configure the network interfaces of your virtual machines: VirtualBox comes with a few different types of network interfaces that can be used to allow communication between the VM guests and the host operating system, including network interfaces that will allow the VM guests to communicate with local and wide area networks accessed from your laptop or personal computer. However, for the purpose of the demonstration environment we will limit the network communication to include access just between your desktop and the virtual machines being managed by VirtualBox. The install process for Oracle VM VirtualBox creates a single host-only network device on your laptop or personal computer. Using the host-only network device will allow you to open a browser on your desktop to access the Oracle VM Manager running within the VirtualBox VM guest. The device will only allow network traffic between the VM guests and your host operating system, but nothing outside the confines of your laptop or personal computer. We will need to add a second host-only network since the Oracle VM Server appliance has both eth0 and eth1 configured. You can choose to use eth1 on the Oracle VM Servers or not use them – the choice is yours. But, at least the host side network device will exist if you decide to use it. Greg goes on to describe in detail how to setup the network interfaces, so you can head on over to the paper and get even more info. See you next week! -Chris 

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  • Additional new material WebLogic Community

    - by JuergenKress
    Update: Commercially Supported GlassFish VersionsAquarium blogger David Delabassee shares background information and links to where you can download the recently released GlassFish Server Bundle Patch 3.1.2.8. Read the article. Announcing WebLogic on Oracle Database Appliance 2.7Oracle WebLogic Server on Oracle Database Appliance 2.7 offers a complete solution for building and deploying enterprise Java EE applications in a fully integrated system of software, servers, storage, and networking that delivers highly available database and WebLogic services. Learn more. APAC Partner iDay: What's New in Oracle WebLogic, 8-Apr 12 noon SG/2pm AEDT/9:30 IST - Invite your Partners - Register Virtual Developer Conference:  Creating a Foundation for Cloud Applications using Oracle WebLogic and Oracle Coherence - OnDemand Webcast: WebLogic Configuration using Chef and Puppet - On-Demand Podcast Series: Part 3 - Oracle WebLogic Server and Oracle Database Integration - Podcast Coherence*Web: Sharing an httpSession Among Applications in Different Oracle WebLogic Clusters SOA solution architect Jordi Villena shows how easy it is to extend Coherence*Web to enable session sharing. Read the article. Multi-Factor Authentication in Oracle WebLogic Using multi-factor authentication to protect web applications deployed on Oracle WebLogic. Read the article. Video: Coherence Community on Java.net - 4 Projects available under CDDL-1.0 Brian Oliver (Senior Principal Solutions Architect, Oracle Coherence) and Randy Stafford (Architect At-Large, Oracle Coherence Product Development) discuss the evolution of the Oracle Coherence Community on Java.net and how you can actively participate in open source Coherence Community projects. Watch the video. Working with Oracle Security Token Service in an Architecture Involving Oracle WebLogic Server and Oracle Service Bus Oracle Fusion Middleware specialist Ronaldo Fernandes takes you step by step through the process of creating a single sign-on between Oracle WebLogic and Oracle Service Bus using Oracle Security Token Service (OSTS) to generate SAML tokens. Read the article. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress,

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  • Best Practices around Oracle VM with RAC: RAC SIG webcast - Thursday, March 18th -

    - by adam.hawley
    The RAC SIG will be hosting an interesting webcast this Thursday, March 18th at 9am pacific time (5pm GMT) on: Best Practices around Oracle VM with RAC The adaptation of virtualization technology has risen tremendously and continues to grow due to the rapid change and growth rate of IT infrastructures. With this in mind, this seminar focuses on configuration best practices, examining how Oracle RAC scales & performs in a virtualized environment, and evaluating Oracle VM Server's ease of use. Roger Lopez from Dell IT will be presenting. This Week's Webcast Connection Info: ==================================== Webcast URL (use Internet Explorer): https://ouweb.webex.com/ouweb/k2/j.php?ED=134103137&UID=1106345812&RT=MiM0 Voice can either be heard via the webconference or via the following dial in: Participant Dial-In 877-671-0452 International Dial-In 706-634-9644 International Dial-In No Link http://www.intercall.com/national/oracleuniversity/gdnam.html Intercall Password 86336

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  • ODI 11g - Oracle Data Integrator 11g – A Hands-On Tutorial

    - by David Allan
    I've have been asked by Packt publishing to review a brand new book on Oracle Data Integrator: Getting Started with Oracle Data Integrator 11g – A Hands-On Tutorial. Waiting on this book to arrive and see what goodies are inside, I'll blog a review later. The book can be found at Oracle Data Integrator 11g – A Hands-On Tutorial Looking at the table of contents, it looks like it gives a good broad introduction (including various data formats) to the product; Chapter 1: Product Overview Chapter 2: Product Installation Chapter 3: Using Variables Chapter 4: ODI Sources, Targets, and Knowledge Modules Chapter 5: Working with Databases Chapter 6: Working with MySQL Chapter 7: Working with Microsoft SQL Server Chapter 8: Integrating File Data Chapter 9: Working with XML Files Chapter 10: Creating Workflows—Packages and Load Plans Chapter 11: Error Management Chapter 12: Managing and Monitoring ODI Components Chapter 13: Concluding Remarks Looking forward to it.

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  • Is Oracle WebCenter 11g a big SharePoint ?

    - by Guilherme J Santos
    Hi there. I have some experience with SharePoint. Now my company will use Oracle WebCenter to create a internal portal. Nobody of IT team have experience with Oracle WebCenter, and I think we could use SharePoint, as we did until now. So, what are the advantages to use Oracle WebCenter? Wich are your experiences with Oracle WebCenter 11g? And how much it is different from SharePoint. What can I do with Oracle WebCenter that I cannot do with Microsoft SharePoint?

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  • What's up with OCFS2?

    - by wcoekaer
    On Linux there are many filesystem choices and even from Oracle we provide a number of filesystems, all with their own advantages and use cases. Customers often confuse ACFS with OCFS or OCFS2 which then causes assumptions to be made such as one replacing the other etc... I thought it would be good to write up a summary of how OCFS2 got to where it is, what we're up to still, how it is different from other options and how this really is a cool native Linux cluster filesystem that we worked on for many years and is still widely used. Work on a cluster filesystem at Oracle started many years ago, in the early 2000's when the Oracle Database Cluster development team wrote a cluster filesystem for Windows that was primarily focused on providing an alternative to raw disk devices and help customers with the deployment of Oracle Real Application Cluster (RAC). Oracle RAC is a cluster technology that lets us make a cluster of Oracle Database servers look like one big database. The RDBMS runs on many nodes and they all work on the same data. It's a Shared Disk database design. There are many advantages doing this but I will not go into detail as that is not the purpose of my write up. Suffice it to say that Oracle RAC expects all the database data to be visible in a consistent, coherent way, across all the nodes in the cluster. To do that, there were/are a few options : 1) use raw disk devices that are shared, through SCSI, FC, or iSCSI 2) use a network filesystem (NFS) 3) use a cluster filesystem(CFS) which basically gives you a filesystem that's coherent across all nodes using shared disks. It is sort of (but not quite) combining option 1 and 2 except that you don't do network access to the files, the files are effectively locally visible as if it was a local filesystem. So OCFS (Oracle Cluster FileSystem) on Windows was born. Since Linux was becoming a very important and popular platform, we decided that we would also make this available on Linux and thus the porting of OCFS/Windows started. The first version of OCFS was really primarily focused on replacing the use of Raw devices with a simple filesystem that lets you create files and provide direct IO to these files to get basically native raw disk performance. The filesystem was not designed to be fully POSIX compliant and it did not have any where near good/decent performance for regular file create/delete/access operations. Cache coherency was easy since it was basically always direct IO down to the disk device and this ensured that any time one issues a write() command it would go directly down to the disk, and not return until the write() was completed. Same for read() any sort of read from a datafile would be a read() operation that went all the way to disk and return. We did not cache any data when it came down to Oracle data files. So while OCFS worked well for that, since it did not have much of a normal filesystem feel, it was not something that could be submitted to the kernel mail list for inclusion into Linux as another native linux filesystem (setting aside the Windows porting code ...) it did its job well, it was very easy to configure, node membership was simple, locking was disk based (so very slow but it existed), you could create regular files and do regular filesystem operations to a certain extend but anything that was not database data file related was just not very useful in general. Logfiles ok, standard filesystem use, not so much. Up to this point, all the work was done, at Oracle, by Oracle developers. Once OCFS (1) was out for a while and there was a lot of use in the database RAC world, many customers wanted to do more and were asking for features that you'd expect in a normal native filesystem, a real "general purposes cluster filesystem". So the team sat down and basically started from scratch to implement what's now known as OCFS2 (Oracle Cluster FileSystem release 2). Some basic criteria were : Design it with a real Distributed Lock Manager and use the network for lock negotiation instead of the disk Make it a Linux native filesystem instead of a native shim layer and a portable core Support standard Posix compliancy and be fully cache coherent with all operations Support all the filesystem features Linux offers (ACL, extended Attributes, quotas, sparse files,...) Be modern, support large files, 32/64bit, journaling, data ordered journaling, endian neutral, we can mount on both endian /cross architecture,.. Needless to say, this was a huge development effort that took many years to complete. A few big milestones happened along the way... OCFS2 was development in the open, we did not have a private tree that we worked on without external code review from the Linux Filesystem maintainers, great folks like Christopher Hellwig reviewed the code regularly to make sure we were not doing anything out of line, we submitted the code for review on lkml a number of times to see if we were getting close for it to be included into the mainline kernel. Using this development model is standard practice for anyone that wants to write code that goes into the kernel and having any chance of doing so without a complete rewrite or.. shall I say flamefest when submitted. It saved us a tremendous amount of time by not having to re-fit code for it to be in a Linus acceptable state. Some other filesystems that were trying to get into the kernel that didn't follow an open development model had a lot harder time and a lot harsher criticism. March 2006, when Linus released 2.6.16, OCFS2 officially became part of the mainline kernel, it was accepted a little earlier in the release candidates but in 2.6.16. OCFS2 became officially part of the mainline Linux kernel tree as one of the many filesystems. It was the first cluster filesystem to make it into the kernel tree. Our hope was that it would then end up getting picked up by the distribution vendors to make it easy for everyone to have access to a CFS. Today the source code for OCFS2 is approximately 85000 lines of code. We made OCFS2 production with full support for customers that ran Oracle database on Linux, no extra or separate support contract needed. OCFS2 1.0.0 started being built for RHEL4 for x86, x86-64, ppc, s390x and ia64. For RHEL5 starting with OCFS2 1.2. SuSE was very interested in high availability and clustering and decided to build and include OCFS2 with SLES9 for their customers and was, next to Oracle, the main contributor to the filesystem for both new features and bug fixes. Source code was always available even prior to inclusion into mainline and as of 2.6.16, source code was just part of a Linux kernel download from kernel.org, which it still is, today. So the latest OCFS2 code is always the upstream mainline Linux kernel. OCFS2 is the cluster filesystem used in Oracle VM 2 and Oracle VM 3 as the virtual disk repository filesystem. Since the filesystem is in the Linux kernel it's released under the GPL v2 The release model has always been that new feature development happened in the mainline kernel and we then built consistent, well tested, snapshots that had versions, 1.2, 1.4, 1.6, 1.8. But these releases were effectively just snapshots in time that were tested for stability and release quality. OCFS2 is very easy to use, there's a simple text file that contains the node information (hostname, node number, cluster name) and a file that contains the cluster heartbeat timeouts. It is very small, and very efficient. As Sunil Mushran wrote in the manual : OCFS2 is an efficient, easily configured, quickly installed, fully integrated and compatible, feature-rich, architecture and endian neutral, cache coherent, ordered data journaling, POSIX-compliant, shared disk cluster file system. Here is a list of some of the important features that are included : Variable Block and Cluster sizes Supports block sizes ranging from 512 bytes to 4 KB and cluster sizes ranging from 4 KB to 1 MB (increments in power of 2). Extent-based Allocations Tracks the allocated space in ranges of clusters making it especially efficient for storing very large files. Optimized Allocations Supports sparse files, inline-data, unwritten extents, hole punching and allocation reservation for higher performance and efficient storage. File Cloning/snapshots REFLINK is a feature which introduces copy-on-write clones of files in a cluster coherent way. Indexed Directories Allows efficient access to millions of objects in a directory. Metadata Checksums Detects silent corruption in inodes and directories. Extended Attributes Supports attaching an unlimited number of name:value pairs to the file system objects like regular files, directories, symbolic links, etc. Advanced Security Supports POSIX ACLs and SELinux in addition to the traditional file access permission model. Quotas Supports user and group quotas. Journaling Supports both ordered and writeback data journaling modes to provide file system consistency in the event of power failure or system crash. Endian and Architecture neutral Supports a cluster of nodes with mixed architectures. Allows concurrent mounts on nodes running 32-bit and 64-bit, little-endian (x86, x86_64, ia64) and big-endian (ppc64) architectures. In-built Cluster-stack with DLM Includes an easy to configure, in-kernel cluster-stack with a distributed lock manager. Buffered, Direct, Asynchronous, Splice and Memory Mapped I/Os Supports all modes of I/Os for maximum flexibility and performance. Comprehensive Tools Support Provides a familiar EXT3-style tool-set that uses similar parameters for ease-of-use. The filesystem was distributed for Linux distributions in separate RPM form and this had to be built for every single kernel errata release or every updated kernel provided by the vendor. We provided builds from Oracle for Oracle Linux and all kernels released by Oracle and for Red Hat Enterprise Linux. SuSE provided the modules directly for every kernel they shipped. With the introduction of the Unbreakable Enterprise Kernel for Oracle Linux and our interest in reducing the overhead of building filesystem modules for every minor release, we decide to make OCFS2 available as part of UEK. There was no more need for separate kernel modules, everything was built-in and a kernel upgrade automatically updated the filesystem, as it should. UEK allowed us to not having to backport new upstream filesystem code into an older kernel version, backporting features into older versions introduces risk and requires extra testing because the code is basically partially rewritten. The UEK model works really well for continuing to provide OCFS2 without that extra overhead. Because the RHEL kernel did not contain OCFS2 as a kernel module (it is in the source tree but it is not built by the vendor in kernel module form) we stopped adding the extra packages to Oracle Linux and its RHEL compatible kernel and for RHEL. Oracle Linux customers/users obviously get OCFS2 included as part of the Unbreakable Enterprise Kernel, SuSE customers get it by SuSE distributed with SLES and Red Hat can decide to distribute OCFS2 to their customers if they chose to as it's just a matter of compiling the module and making it available. OCFS2 today, in the mainline kernel is pretty much feature complete in terms of integration with every filesystem feature Linux offers and it is still actively maintained with Joel Becker being the primary maintainer. Since we use OCFS2 as part of Oracle VM, we continue to look at interesting new functionality to add, REFLINK was a good example, and as such we continue to enhance the filesystem where it makes sense. Bugfixes and any sort of code that goes into the mainline Linux kernel that affects filesystems, automatically also modifies OCFS2 so it's in kernel, actively maintained but not a lot of new development happening at this time. We continue to fully support OCFS2 as part of Oracle Linux and the Unbreakable Enterprise Kernel and other vendors make their own decisions on support as it's really a Linux cluster filesystem now more than something that we provide to customers. It really just is part of Linux like EXT3 or BTRFS etc, the OS distribution vendors decide. Do not confuse OCFS2 with ACFS (ASM cluster Filesystem) also known as Oracle Cloud Filesystem. ACFS is a filesystem that's provided by Oracle on various OS platforms and really integrates into Oracle ASM (Automatic Storage Management). It's a very powerful Cluster Filesystem but it's not distributed as part of the Operating System, it's distributed with the Oracle Database product and installs with and lives inside Oracle ASM. ACFS obviously is fully supported on Linux (Oracle Linux, Red Hat Enterprise Linux) but OCFS2 independently as a native Linux filesystem is also, and continues to also be supported. ACFS is very much tied into the Oracle RDBMS, OCFS2 is just a standard native Linux filesystem with no ties into Oracle products. Customers running the Oracle database and ASM really should consider using ACFS as it also provides storage/clustered volume management. Customers wanting to use a simple, easy to use generic Linux cluster filesystem should consider using OCFS2. To learn more about OCFS2 in detail, you can find good documentation on http://oss.oracle.com/projects/ocfs2 in the Documentation area, or get the latest mainline kernel from http://kernel.org and read the source. One final, unrelated note - since I am not always able to publicly answer or respond to comments, I do not want to selectively publish comments from readers. Sometimes I forget to publish comments, sometime I publish them and sometimes I would publish them but if for some reason I cannot publicly comment on them, it becomes a very one-sided stream. So for now I am going to not publish comments from anyone, to be fair to all sides. You are always welcome to email me and I will do my best to respond to technical questions, questions about strategy or direction are sometimes not possible to answer for obvious reasons.

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  • Gartner PCC Summit, Baltimore - Oracle's Take

    - by [email protected]
    Back from last week's trip to the Gartner PCC Summit in Baltimore, Andy MacMillan and Ajay Gandhi share their impressions of the conference. According to Andy and Ajay: Interest in the sector is increasing - attendance at this year's conference was up by more than 50 percent The discussion at the conference this year shifted from a focus on what the tools are to how the tools can transform organizations and help build businesses Conference attendees were interested in taking a platform approach and looking to bring multiple tools together to solve problems and simplify business processes. If you are interested in learning more about the Bureau of Indian Affairs' deployment showcased in Ajay's session at the Gartner PCC Summit, come back soon - a detailed post is on its way.

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  • Poof and it’s gone - Internship @ Oracle Netherlands

    - by Tim Koekkoek
    We still remember the first day we walked in the office in September. The moment we walked into the big entrance hall and saw all those unfamiliar faces, we had no idea that we all had such diverse personalities, and still we all had a great time together. At the end of our internship we could all say we felt comfortable working at the office, playing “some” table tennis. Besides, it has been a great learning experience and we look back on a good time.  We made our own video and it shows you what some of us have been working on during our internship @ Oracle in the Netherlands.  If you are also interested in Oracle and what we have to offer, you can join our Live Google+ Hangout every Friday at 3 p.m. or visit http://campus.oracle.com.

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  • Siebel Open UI Training for Oracle EMEA CRM Partners - Free - Utrecht NL- January 22/23 2012

    - by Richard Lefebvre
    Have you heard about Siebel Open UI? It is the new, state-of-the-art User Interface for Siebel, offering an amazing User Experience on any browser. Oracle is planning a free of charge 2 days training, delivered by Oracle Product Development specialists, in Utrecht (NL) on January 22&23 2012. Seats are very limited. If you or your colleagues are interested to apply for one, please send an eMail to [email protected] with the contact details of the individuals who you would like to nomminate. If you would like to know more about Siebl Open UI before applying, please send an eMail to [email protected] to receive a short PPT deck featuring a short Siebel Open UI description, its benefits for (System Integrators) partners, and the detailed agenda.  Selected Participants will then be invited to register via the Oracle APEX system.

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  • Oracle OpenWorld Healthcare Integration Session Highlights Challenges & Solutions

    - by Nitesh Jain
    In today’s session co-presented by Steve Schenks, Integration Architect from Ascension Health and Oracle’s Sundar Shenbagam and Suresh Sharma (apparently your initials must be SS to present during this session), interesting insights in many different areas including Steve’s descriptions of the challenges with their previous environment: Disparate hardware and software is an issue common across healthcare and most other industries…Larry Ellison spoke on this topic during Sundays’ keynote address.  In the last part of session, Suresh is planning to go over some of the best practices and lesson learned to implement successful healthcare applications and will discuss the different options to model Sequencing (FIF0) use cases (one of most common use cases in the provider market). The session was “Implementing Successful Healthcare Applications with Oracle SOA Suite” – Session # CON8546. For more information about this session, please contact Senior Principal Product Manager Suresh Sharma Ref : https://blogs.oracle.com/SOA/entry/oracle_openworld_healthcare_integration_session

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  • Oracle + Sun Product Strategy Webcast Series

    - by Paulo Folgado
    The Oracle + Sun Product Strategy Webcast series is composed of informative, on-demand sessions that offer strategies for Sun's major product lines related to the company combination, explain how Oracle will deliver more innovation to our customers, and outline our approach to protecting customers' investments. Ranging from 5 to 27 minutes each, the Webcasts cover the strategies for hardware, systems, software, solutions, and partners.In addition, Judson Althoff, SVP, Worldwide Alliances and Channels, Oracle, followed up the Webcast series with a video FAQ to help answer the following top partner questions about the Oracle + Sun combination and the OPN Specialized program: What is the impact the overall combined company will have on the partners?What are Oracle's plans for selling direct and what is the impact to partners?How will Sun partners integrate into OPN Specialized?As a Sun partner, am I automatically migrated into OPN Specialized?Will Oracle continue to partner with other hardware vendors?How will Oracle map existing Sun investments and certifications into OPN Specialized?As a Sun partner new to Oracle, where should I be placing my focus?What can partners expect to see relative to Exadata V2?How do content delivery platforms (CDPs) fit into the Oracle framework?How do existing Sun Partners place orders?

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  • The Oracle Retail Week Awards - Store Manager of the year

    - by user801960
    Below is a video featuring interviews with the nominees for the Oracle Retail Week Awards 2012 Store Manager of the Year Award, in which the nominees talk about the value of being nominated for an Oracle Retail Week Award and what it means to them to be recognised. The video includes interviews with ASDA CEO Andy Clarke, who talks about how important the store managers are to the functioning of a retail business. The nominees interviewed were: Ian Allcock from Homebase in Aylesford David Bickell from Argos in Milton Keynes Karl Lynsdale from Co-operative Food in Heathfield, Sussex Paul Norcross from B&Q in Bristol Darren Parfitt from Boots in Melton Mowbray Helen Smith from H Samuel in Manchester Oracle Retail would like to congratulate the winner, Ian Allcock from Homebase in Aylesford. Well done Ian!

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  • Oracle WebCenter: Social Networking & Collaboration

    - by kellsey.ruppel(at)oracle.com
    We’ve talked in previous weeks about the key goals of the new release of WebCenter are providing a Modern User Experience, unparalleled Application Integration, converging all the best of the existing portal platforms into WebCenter and delivering a Common User Experience Architecture.  We’ve provided an overview of Oracle WebCenter and discussed some of the other key goals in previous weeks, and this week, we’ll focus on how the new release of Oracle WebCenter provides unprecedented Social Networking and Collaboration.We recently talked with Carin Chan, Principal Product Manager at Oracle, around the topic of Social Networking and Collaboration. In today’s work environment, employees have come to expect social and collaborative services to augment their work environment. Whether it is to post a blog or to poll fellow coworkers, employees expect and demand access to highly integrated, collaborative work environments that allow them to quickly contribute at work -- whether it is to make informed decisions, contribute on projects, or share knowledge.Social and collaborative services from Oracle WebCenter add an immeasurable amount of value to achieving a modern user experience. Oracle WebCenter Services provides rich and comprehensive social computing services that include services such as wikis, blogs, instant messaging, presence, activity streams and graphs, and polls/surveys that offer employees access to rich collaborative services to work efficiently.Employees can create pages or spaces that mix and match collaborative services while bringing in data from other applications to share with groups, teams, or organizations. These out of the box social and collaborative services include: People Connections and Activity Streams enable users to quickly assemble and visualize their social business networks and track user activities.Activity Graphs tracks all user activities in real-time and gathers intelligence about these users, their connections and the way they use information to make educated recommendations and provide on the spot information discovery.Wikis and blogs enable the community authoring of documents and sharing of ideas and also allow for the gathering of feedback and comments on those ideas.Tags and links allow users to easily mark, connect and share information with others.RSS feeds are available to track new or changed information related to discussion forums, processes or activities in an Oracle WebCenter environment.Discussion forums enable sharing of group knowledge and easy creation of communities around specific topics.Announcements allow you to manage and publish important news to your user base.Instant Messaging and Presence enable real-time awareness and communication with available users in the context of a business task.Web and Voice Conferencing enables real-time communication with internal and external business users.Lists provide a way to manage list data directly on the web as well as export and import it from and to Microsoft Excel.Oracle WebCenter Analytics provides comprehensive reporting metrics on activity and content usage within portals or composite applications.Activity Streams allow you to track activities and visualize your business networks.While being able to integrate into your portal deployment, these services are also integrated into how users are already working. This includes integration with software such as Microsoft Outlook, Microsoft Office and mobile devices such as the Apple iPhone. These services are just a tip of the iceberg regarding social and collaborative services that Oracle WebCenter has to offer your employees. Be sure to keep checking back this week for in future posts, we’ll delve deeper into a few of these collaborative services and discuss how a combination of collaborative services offer a better portal deployment to empower business users. Technorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, social, activity streams, blogs, wikis

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  • Oracle Partner Store: Neuer Registrierungsprozess für Partner-Deals

    - by A&C Redaktion
    Vor kurzem wurden Sie per Email über die Neuerungen bei der Registrierung von Partner-Deals und -Opportunities informiert. Der Oracle Partner Store (OPS) soll nicht nur den Prozess vereinfachen und transparenter machen, sondern ein allumfassendes Tool für Sie werden: Von der Registrierung eines Deals (mit gleichzeitigem Projektschutz) über die tägliche Status-Anzeige bis zur abschließenden Bestellung können Sie ab 17. November 2012 alles im OPS verwalten. Nutzen Sie einfach eines der deutschen OPS-Trainings von Oracle University:  7. November 2012  10:00 CET Tel.: 069/22 22 16 106Conference Code: 4244390#Security Code: 008800# Webkonferenz-LinkPasswort: Partner1  14. November 2012  11:00 CET Tel.: 069/22 22 16 106Conference Code: 4244390#Security Code: 008800# Webkonferenz-LinkPasswort: Partner1  20. November 2012 10:00 CET Aufgezeichnetes Training von Oracle University Request ID: 10952(Link wird nachgereicht) Weitere Termine und Sprachen finden Sie hier.

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