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  • Computer Says No: Mobile Apps Connectivity Messages

    - by ultan o'broin
    Sharing some insight into connectivity messages for mobile applications. Based on some recent ethnography done my myself, and prompted by a real business case, I would recommend a message that: In plain language, briefly and directly tells the user what is wrong and why. Something like: Cannot connect because of a network problem. Affords the user a means to retry connecting (or attempts automatically). Mobile context of use means users use anticipate interruptibility and disruption of task, so they will try again as an effective course of action. Tells the user when connection is re-established, and off they go. Saves any work already done, implicitly. (Bonus points on the ADF critical task setting scale) The following images showing my experience reading ADF-EMG Google Groups notification my (Android ICS) Samsung Galaxy S2 during a loss of WiFi give you a good idea of a suitable kind of messaging user experience for mobile apps in this kind of scenario. Inline connection lost message with Retry button Connection re-established toaster message The UX possible is dependent on device and platform features, sure, so remember to integrate with the device capability (see point 10 of this great article on mobile design by Brent White and Lynn Hnilo-Rampoldi) but taking these considerations into account is far superior to a context-free dumbed down common error message repurposed from the desktop mentality about the connection to the server being lost, so just "Click OK" or "Contact your sysadmin.".

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  • Java EE 7 Survey Results!

    - by reza_rahman
    As you know, the Java EE 7 EG recently posted a survey to gather broad community feedback on a number of critical open issues. For reference, you can find the original survey here. Over 1,100 developers took time out of their busy lives to let their voices be heard! The results were just posted to the Java EE EG. The exact summary sent to the EG is available here. We would like to take this opportunity to thank each and every one the individuals who took the survey. It is very appreciated, encouraging and worth it's weight in gold. In particular, I tried to capture just some of the high-quality, intelligent, thoughtful and professional comments in the summary to the EG. I highly encourage you to continue to stay involved, perhaps through the Adopt-a-JSR program. We would also like to sincerely thank java.net, JavaLobby, TSS and InfoQ for helping spread the word about the survey. In addition, many thanks to independent Java EE 7 expert group member Markus Eisele for blogging the results. You can read more details about the results here.

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  • Learn More About the PO Approvals Analyzer

    - by LuciaC
    You may think that the PO Approvals Analyzer for Release 12 is only for diagnosing problems when you have a single Purchase Order or Requisition stuck in process, but it offers valuable information to keep your Procurement environment healthy.  Consider this:     The analyzer will list all Procurement critical patches that have not been applied.     It will provide Procurement invalid objects with error messages and provides solutions.     Validations of setup and database conditions for example max extents and space issues. Also the analyzer can be run on all Purchasing documents starting from a date you enter.  This multiple document check provides validations on:     Data corruption issues.     Workflow errors with generic messages i.e. document manager errors.     Documents with workflows in error that cannot be progressed via the application. And, unlike other diagnostics, the analyzer provides known solutions to the problems indicated! So access the Analyzer today and run it on your instance!  Access it now via Doc ID 1525670.1.

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  • Join Us!! Live Webinar: Using UPK for Testing

    - by Di Seghposs
    Create Manual Test Scripts 50% Faster with Oracle User Productivity Kit  Thursday, March 29, 2012 11:00 am – 12:00 pm ET Click here to register now for this informative webinar. Oracle UPK enhances the testing phase of the implementation lifecycle by reducing test plan creation time, improving accuracy, and providing the foundation for reusable training documentation, application simulations, and end-user performance support—all critical assets to support an enterprise application implementation. With Oracle UPK: Reduce manual test plan development time - Accelerate the testing cycle by significantly reducing the time required to create the test plan. Improve test plan accuracy - Capture test steps automatically using Oracle UPK and import those steps directly to any of these testing suites eliminating many of the errors that occur when writing manual tests. Create the foundation for reusable assets - Recorded simulations can be used for other lifecycle phases of the project, such as knowledge transfer for training and support. With its integration to Oracle Application Testing Suite, IBM Rational, and HP Quality Center, Oracle UPK allows you to deploy high-quality applications quickly and effectively by providing a consistent, repeatable process for gathering requirements, planning and scheduling tests, analyzing results, and managing  issues. Join this live webinar and learn how to decrease your time to deployment and enhance your testing plans today! 

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  • ArchBeat Link-o-Rama for November 6, 2012

    - by Bob Rhubart
    OAM/OVD JVM Tuning | @FusionSecExpert Vinay from the Oracle Fusion Middleware Architecture Group (the infamous A-Team) shares a process for analyzing and improving performance in Oracle Virtual Directory and Oracle Access Manager. Architects Matter: Making sense of the people who make sense of enterprise IT Why do architects matter? Oracle Enterprise Architect Eric Stephens suggests that you ask yourself that question the next time you take the elevator to the Oracle offices on the 45th floor of the Willis Tower in Chicago, Illinois (or any other skyscraper, for that matter). If you had to take the stairs to get to those offices, who would you blame? "You get the picture," he says. "Architecture is essential for any necessarily complex structure, be it a building or an enterprise." (Read the article...) SOA Galore: New Books for Technical Eyes Only Shake up up your technical skills with this trio of new technical books from community members covering SOA and BPM. Thought for the Day "It goes against the grain of modern education to teach students to program. What fun is there to making plans, acquiring discipline, organizing thoughts, devoting attention to detail, and learning to be self critical?" — Alan Perlis (April 1, 1922 – February 7, 1990) Source: SoftwareQuotes.com

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  • Build vs Buy Webcast: November 8, 2012

    - by TammyBednar
    Date: Thursday, November 8, 2012, 1:00 PM EST You have a choice. Do you build your own database platform or buy a pre-engineered database appliance? Building a high-availability database platform presents unique challenges. Combining servers, storage, networking, OS, firmware, and database is complicated and raises important concerns: Will coordination between multiple SME’s delay deployment? Will it be reliable? Will it scale? Will routine maintenance consume precious IT-staff time? Ultimately, will it work? Enter the Oracle Database Appliance, a complete package of software, server, storage, and networking that’s engineered for simplicity. It saves time and money by simplifying deployment, maintenance, and support of database workloads. Plus, it’s based on Intel Xeon processors to ensure a high level of performance and scalability. Attend this Webcast to hear customer stories and discover how the Oracle Database Appliance: Increases ROI by reducing capital and operational expenses Frees IT staff by reducing deployment and management time from weeks to hours Takes the worry out of supporting mission critical application workloads Register For this WebCast today!

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  • Procurement and E-Business Suite Product Analyzers .. Can you use this tool to resolve your SR?

    - by LindaJ-Oracle
    Procurement and E-Business Suite Product Analyzers (Doc ID 1545562.1). Analyzers are Query/Read only tools with easy to read html output. The tools are delivered by EBS Support via My Oracle Support documents ids for ease of use. The Analyzer scripts are meant to be part of your Production maintenance program by your Sysadmin, or to designated end users. The result set is an easy to read html output that provides recommendations, solutions and early warnings to of items that should be reviewed and correct. Each analyzer can be ran on demand or scheduled for repeatability and emailed to critical reviewers. There are several Analyzers available for E-Business Suite Applications Technology Group, Financials, and Manufacturing including some of the following topics.  Review them all at (Doc ID 1545562.1). Workflow Concurrent Processing Clone Log Parser Utility (Rapid Clone) Invoices, Payments, Accounting, Suppliers and EBTax Validate Data before Period Close EBTax Setup Payables Trial Balance Internet Expenses AutoInvoice Post-Process ASCP Performance PO Approval iProcurement Items For the Procurement specific Analyzers access them directly at: R12 IP Item Analyzer Diagnostic Script (Doc ID 1586248.1) R12: PO Approval Analyzer Diagnostic Script (Doc ID 1525670.1)

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  • The Increasing Focus on Architecture

    - by Bob Rhubart
    If you follow my updates on Twitter or on the OTN ArchBeat page on Facebook you have probably noticed that I'm a regular reader of Joe McKendrick's SOA blog on ZDNet. Usually I'm content to simply share a link on my social networks when I find one of McKendrick's posts interesting. But with a recent post, In the cloud era, let's start calling IT what it is: 'Innovation Team', McKendrick hit on a point that warrants more than a quick link: "IT is no longer just a department full of people who code, build and maintain systems. IT is the business partner that plans and strategizes what types of technology solutions the business needs to move forward." Of course, what McKendrick is describing is an increased focus on architecture. Assuming that McKendrick's assessment is correct — and I do — that expanding focus, from coding, building, and maintaining systems to planning and strategizing technology solutions that serve the business, isn't limited to the organizational level. The individual roles within the IT organization will also have to shift to a more broadly architectural mindset. McKendrick's post references Dr. Irving Wladawsky-Berger's assessment of cloud computing as a critical "third model" of computing to emerge in the 50-year history of Information Technology. As computing itself evolves, the underlying roles that make computing possible must evolve accordingly. That evolution will be defined by an increased focus on architecture.

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  • Ranking players depending on decision making during a game

    - by tabchas
    How would I go about a ranking system for players that play a game? Basically, looking at video games, players throughout the game make critical decisions that ultimately impact the end game result. Is there a way or how would I go about a way to translate some of those factors (leveling up certain skills, purchasing certain items, etc.) into something like a curve that can be plotted on a graph? This game that I would like to implement this is League of Legends. Example: Player is Level 1 in the beginning. Gets a kill very early in the game (he gets gold because of the kill and it increases his "power curve"), and purchases attack damage (gives him more damage which also increases his "power curve". However, the player that he killed (Player 2), buys armor (counters attack damage). This slightly increases Player 2's own power curve, and reduces Player 1's power curve. There's many factors I would like to take into account. These relative factors (example: BECAUSE Player 2 built armor, and I am mainly attack damage, it lowers my OWN power curve) seem the hardest to implement. My question is this: Is there a certain way to approach this task? Are there similar theoretical concepts behind ranking systems that I should read up on? I've seen the ELO system, but it doesn't seem what I want since it simply takes into account wins and losses.

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  • Service Pack 1 for Telerik Extensions for ASP.NET MVC just released

    We just released the first service pack for the Q1 2010 release of Telerik Extensions for ASP.NET MVC. As you may have guessed this is mostly a maintenance release addressing all reported bugfixes. It is important to note that the service pack will be available only to licensed users. We will update the open source version only for major releases. However if a critical bug has been found we will publish builds in the forum so no worries.   Whats new Everything is described in the release notes. There are a few breaking changes in the TreeView and Grid. Check here to see if you are affected: Grid changes and backwards compatibility TreeView changes and backwards compatibility We have also tested the extensions with Visual Studio 2010 to confirm we fully support it. The source and samples will continue to ship in Visual Studio 2008 projects though. Opening ...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • OBIEE 10g premier support ends Mid 2013

    - by THE
    To give all OBIEE users a fair warning ahead of time. Please be aware that the Premier Support product lifecycle for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x is ending in July 2013 as of the  lifetime Support policy. Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x will be in Sustaining Support phase. "Sustaining Support" does NOT include: New program updates, fixes, security alerts, and critical patch updates New tax, legal and regulatory updates New upgrade scripts Certification with new third party products/versions 24 hour commitment and response guidelines for Severity 1 service requests as defined in the Severity Level section in the Oracle Technical Support Policies document linked below. We are encouraging you to move to OBIEE 11gR1. For more details please see the following documents on My Oracle Support ( https://support.oracle.com):"Premier Support Ends Dec 31 2011 for Oracle Fusion Middleware 10g 10.1.2 & 10.1.4" (  Doc ID 1290974.1)

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  • SANS Mobility Policy Survey Webcast follow up

    - by Darin Pendergraft
    Hello Everyone!  If you missed the SANS mobility survey webcast on October 23 - here is a link to the replay and to the slides: [Warning -  you have to register to see the replay and to get the slides] https://www.sans.org/webcasts/byod-security-lists-policies-mobility-policy-management-survey-95429 The webcast had a lot of great information about how organizations are setting up and managing their mobile access policies.  Here are a couple of key takeaways: 1.  Who is most concerned about mobile access policy? Security Analysts >> CISOs >> CIOs - the focus is coming from the risk and security office - so what does that mean for the IT teams? 2. How important is mobile policy? 77% said "Critical" or "Extremely Important" - so this means mobile access policies will get a lot of attention.  3. When asked about the state of their mobile policies: Over 35% said they didn't have a mobile access policy and another 35% said they simply ask their employees to sign a usage agreement.  So basically ~70% of the respondents were not actively managing or monitoring mobile access. Be sure to watch the webcast replay for all of the details. Box, Oracle and RSA were all co-sponsors of the survey and webcast and all were invited to give a brief presentation at the end.

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  • How do I list all the relation variables and debug them interactively?

    - by mfisch
    I'm writing a charm that requires a mysql database, I found from looking at other charms that this (below) is how I get the info about the database: user=`relation-get user` password=`relation-get password` mysqlhost=`relation-get private-address` But I just found that from reading the wordpress charm example, is there a way to show all the relation variables that I can use? Also, while debugging my db-relation-changed script, I wanted to ssh into my host and interactively run those commands, for example relation-get user, but it didn't work. I resorted to having to restart everything and use juju log to print them out. This wasted a lot of time. Is there a way to print out these relations, either from my dev box or from the instance running my charm? (Below is what happens when I tried to interactively run relation-get): ubuntu@mfisch-local-tracks-0:~$ relation-get user usage: relation-get [-h] [-o OUTPUT] [-s SOCKET] [--client-id CLIENT_ID] [--format FORMAT] [--log-file FILE] [--log-level CRITICAL|DEBUG|INFO|ERROR|WARNING] [-r RELATION ID] [settings_name] [unit_name] No JUJU_AGENT_SOCKET/-s option found I tried juju debug-hooks tracks/0 -e local, that dropped me into a shell and relation-get still failed.

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  • Laptop using 14.04 won't get past login GUI

    - by Dave M G
    My laptop was working perfectly yesterday, and now today I can't log in. At first, I was only getting a black screen. However, after following instructions in some questions here on AskUbuntu, I first reinstalled lightdm, and then I had to change the ownership of the file ~/.Xauthority to be my user name. Now, I get the log in GUI screen. However, once I enter my username, it flickers and then comes back to the login GUI. It does not matter if I use Gnome, Unity, or Gnome-Flashback. I don't know why lightdm needed to be reconfigured, or how ~/.Xauthority got changed, but in any case, what is still standing in my way, preventing me from logging in? Update: I have tried deleting the .Xauthority file, and the .profile files in my home directory. It has not changed anything. Logging in as guest also fails to work. The following commands did not work: mv ~/.config ~/.config.BAK mv ~/.cache ~/.cache.BAK Inside .xsession-errors in my home directory, it says: Gdk-CRITICAL: gdk_x11_display_get_xdisplay: assertion 'GDK_IS_DISPLAY (display)' failed

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  • python2.7 help() modules returnd error

    - by GerberaH
    # python Python 2.7.3 (default, Aug 1 2012, 05:14:39) [GCC 4.6.3] on linux2 Type "help", "copyright", "credits" or "license" for more information. >>> help() Welcome to Python 2.7! This is the online help utility. If this is your first time using Python, you should definitely check out the tutorial on the Internet at http://docs.python.org/tutorial/. Enter the name of any module, keyword, or topic to get help on writing Python programs and using Python modules. To quit this help utility and return to the interpreter, just type "quit". To get a list of available modules, keywords, or topics, type "modules", "keywords", or "topics". Each module also comes with a one-line summary of what it does; to list the modules whose summaries contain a given word such as "spam", type "modules spam". help> modules Please wait a moment while I gather a list of all available modules... /usr/lib/python2.7/dist-packages/gobject/constants.py:24: Warning: g_boxed_type_register_static: assertion `g_type_from_name (name) == 0' failed import gobject._gobject /usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:40: Warning: g_boxed_type_register_static: assertion `g_type_from_name (name) == 0' failed from gtk import _gtk ** (python:6240): CRITICAL **: pyg_register_boxed: assertion `boxed_type != 0' failed /usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:40: Warning: cannot register existing type `GdkDevice' from gtk import _gtk /usr/lib/python2.7/dist-packages/gtk-2.0/gtk/__init__.py:40: Warning: g_type_get_qdata: assertion `node != NULL' failed from gtk import _gtk Speicherzugriffsfehler (Speicherabzug geschrieben)

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  • How do I use LibreOffice's 3d transitions in Impress?

    - by Lvkz
    How can I get the 3D transitions working on Impress? I got a presentation coming soon, and as a requirement of the course the professor want us to use transitions on our "Power Point" chapter, obviously I have been using LibreOffice in every exercise but the native transitions are kind of lame, so when I install the newer version of Ubuntu, always install the extra package to the transitions - I had installed the 3D package: libreoffice-ogltrans 1:3.4.3-3ubuntu2 In previous versions of Ubuntu and worked perfectly, but for some reason is not working in this release. I got LibreOffice 3.4.3, Ubuntu Oneiric Ocelot (11.10) and my hardware is not relevant because I had it working before on previous releases. I know is not critical, but for my class is a pretty important deal, and can be a perfect opportunity to show the class that the cool stuff are not only in Windows. As a recomendation of one of Eliah Kagan, I'm putting the output of: sudo lshw -C video *-display:0 description: VGA compatible controller product: Mobile 4 Series Chipset Integrated Graphics Controller vendor: Intel Corporation physical id: 2 bus info: pci@0000:00:02.0 version: 07 width: 64 bits clock: 33MHz capabilities: msi pm vga_controller bus_master cap_list rom configuration: driver=i915 latency=0 resources: irq:46 memory:f6c00000-f6ffffff memory:e0000000-efffffff ioport:efe8(size=8) *-display:1 UNCLAIMED description: Display controller product: Mobile 4 Series Chipset Integrated Graphics Controller vendor: Intel Corporation physical id: 2.1 bus info: pci@0000:00:02.1 version: 07 width: 64 bits clock: 33MHz capabilities: pm bus_master cap_list configuration: latency=0 resources: memory:f6b00000-f6bfffff And I'm not using Unity - it don't there anyways -, I'm using instead Gnome Shell.

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  • decouple software components via nameconvention

    - by csteinmueller
    I'm currently evaluating alternatives to refactor a drivermanagement. In my multitier architecture I have Baseclass DAL.Device //my entity Interfaces BL.IDriver //handles the dataprocessing between application and device BL.IDriverCreator //creates an IDriver from a Device BL.IDriverFactory //handles the driver creation requests Every specialization of Device has a corresponding IDriver implementation and a corresponding IDriverCreator implementation. At the moment the mapping is fix via a type check within the business layer / DriverFactory. That means every new driver needs a) changing code within the DriverFactory and b) referencing the new IDriver implementation / assembly. On a customers point of view that means, every new driver, used or not, needs a complex revalidation of their hardware environment, because it's a critical process. My first inspiration was to use a caliburn micro like nameconvention see Caliburn.Micro: Xaml Made Easy BL.RestDriver BL.RestDriverCreator DAL.RestDevice After receiving the RestDevicewithin the IDriverFactory I can load all driver dlls via reflection and do a namesplitting/comparing (extracting the xx from xxDriverCreator and xxDevice) Another idea would be a custom attribute (which also leads to comparing strings). My question: is that a good approach above layer borders? If not, what would be a good approach?

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  • "Do it right, against customer's wishes" - how is it called?

    - by SF.
    We know the optimal situation of negotiating corrections of specifications with the customer, getting the specs to do what the client wanted, not what they said or thought they wanted. That's negotiating, explaining. Sometimes, we're unable to convince the client. We're forced to produce broken as designed. This, called "demonology" by merit of mages summoning demons and demons fulfilling their wishes very literally, causing the mage's demise as result, is another approach that will leave the customer very dissatisfied once they realize their error, and of course try to pin the blame on the developer. Now I just faced a very different approach: the customer created simple specs that fail to account for some critical caveat, and is completely unwilling to fix them, admit the obvious errors and accept suggested corrections. The product made to these specs will be critically broken, and possibly might cost human lives. Still, it's too late to drop the contract entirely. The contract has punitive clauses for that, ones we can't really accept. The boss' decision? We do the work right and lie to the customer that we did it according to the specs. The algorithms in question are hidden deep enough under the surface, the product will do the work just fine, won't fail in the caveat situation, and unless someone digs too deep, they will never discover we didn't break it as requested. Is there some common name for this tactics of execution of specs?

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  • C# calendar needs Business Logic for real-time reminders? [on hold]

    - by lazfish
    I am not a super experienced C# user, though I have some experience in .Net and VB.Net. Just got this new job and my first assignment is a mission critical part of the business. It is pretty important I get it right so I was hoping for some sage advice. We have created a calendar using jQuery, C#, .Net & SQL Server 08. The calendar works but now we are wanting to add email, SMS and voice-call reminders. We are a small company and can do whatever we need to do with no restrictions on our IT environment. I have some base-line experience with Unix servers but would prefer to stay in the Micro$oft universe if it is prudent to do so. I know how to add the API calls and services to initiate these reminders (using built in email services for email and Twilio.com for SMS). I am asking for advice about how to approach a reliable and timely listener service that knows when to call the service or API for the reminder before an appointment. EG. SMS: "You have a conference call in 30 minutes." I have done some research, but it is hard to know what is a proven reliable approach. What I am looking for is an experienced opinion on a good (or the best) strategy for implementing a solution that will reliably listen for appointments and dispatch the reminders when needed.

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  • When to open source a project under development? [closed]

    - by QuasarDonkey
    Possible Duplicate: Is it OK to push my code to GitHub while it is still in early development? I've been working on a hobby project for a few months now; it's clocking in at over 15000 source lines of code. A number of people have expressed interest in joining development, and I have full intentions of going open source, since it would not be feasible for me to complete the project alone. I'm just not sure when to open-source it. For context, I've notice many successful open source projects, such as the Linux kernel, had considerable work done before they were open-sourced. In my case, I'd been planning on open-sourcing it after I complete all the underlying libraries and overall architecture. Is this a mistake; should I just release it right now? I'm worried that since certain critical underlying components haven't been finalized, if people build a large codebase around them, it will be very difficult to change or fix things later. On the other hand, it's a very large project that will require multiple developers to complete in a reasonable time. So when is the right time during development to go open source? Preferably, I'd like to hear from some folks who have started their own projects.

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  • New features of C# 4.0

    This article covers New features of C# 4.0. Article has been divided into below sections. Introduction. Dynamic Lookup. Named and Optional Arguments. Features for COM interop. Variance. Relationship with Visual Basic. Resources. Other interested readings… 22 New Features of Visual Studio 2008 for .NET Professionals 50 New Features of SQL Server 2008 IIS 7.0 New features Introduction It is now close to a year since Microsoft Visual C# 3.0 shipped as part of Visual Studio 2008. In the VS Managed Languages team we are hard at work on creating the next version of the language (with the unsurprising working title of C# 4.0), and this document is a first public description of the planned language features as we currently see them. Please be advised that all this is in early stages of production and is subject to change. Part of the reason for sharing our plans in public so early is precisely to get the kind of feedback that will cause us to improve the final product before it rolls out. Simultaneously with the publication of this whitepaper, a first public CTP (community technology preview) of Visual Studio 2010 is going out as a Virtual PC image for everyone to try. Please use it to play and experiment with the features, and let us know of any thoughts you have. We ask for your understanding and patience working with very early bits, where especially new or newly implemented features do not have the quality or stability of a final product. The aim of the CTP is not to give you a productive work environment but to give you the best possible impression of what we are working on for the next release. The CTP contains a number of walkthroughs, some of which highlight the new language features of C# 4.0. Those are excellent for getting a hands-on guided tour through the details of some common scenarios for the features. You may consider this whitepaper a companion document to these walkthroughs, complementing them with a focus on the overall language features and how they work, as opposed to the specifics of the concrete scenarios. C# 4.0 The major theme for C# 4.0 is dynamic programming. Increasingly, objects are “dynamic” in the sense that their structure and behavior is not captured by a static type, or at least not one that the compiler knows about when compiling your program. Some examples include a. objects from dynamic programming languages, such as Python or Ruby b. COM objects accessed through IDispatch c. ordinary .NET types accessed through reflection d. objects with changing structure, such as HTML DOM objects While C# remains a statically typed language, we aim to vastly improve the interaction with such objects. A secondary theme is co-evolution with Visual Basic. Going forward we will aim to maintain the individual character of each language, but at the same time important new features should be introduced in both languages at the same time. They should be differentiated more by style and feel than by feature set. The new features in C# 4.0 fall into four groups: Dynamic lookup Dynamic lookup allows you to write method, operator and indexer calls, property and field accesses, and even object invocations which bypass the C# static type checking and instead gets resolved at runtime. Named and optional parameters Parameters in C# can now be specified as optional by providing a default value for them in a member declaration. When the member is invoked, optional arguments can be omitted. Furthermore, any argument can be passed by parameter name instead of position. COM specific interop features Dynamic lookup as well as named and optional parameters both help making programming against COM less painful than today. On top of that, however, we are adding a number of other small features that further improve the interop experience. Variance It used to be that an IEnumerable<string> wasn’t an IEnumerable<object>. Now it is – C# embraces type safe “co-and contravariance” and common BCL types are updated to take advantage of that. Dynamic Lookup Dynamic lookup allows you a unified approach to invoking things dynamically. With dynamic lookup, when you have an object in your hand you do not need to worry about whether it comes from COM, IronPython, the HTML DOM or reflection; you just apply operations to it and leave it to the runtime to figure out what exactly those operations mean for that particular object. This affords you enormous flexibility, and can greatly simplify your code, but it does come with a significant drawback: Static typing is not maintained for these operations. A dynamic object is assumed at compile time to support any operation, and only at runtime will you get an error if it wasn’t so. Oftentimes this will be no loss, because the object wouldn’t have a static type anyway, in other cases it is a tradeoff between brevity and safety. In order to facilitate this tradeoff, it is a design goal of C# to allow you to opt in or opt out of dynamic behavior on every single call. The dynamic type C# 4.0 introduces a new static type called dynamic. When you have an object of type dynamic you can “do things to it” that are resolved only at runtime: dynamic d = GetDynamicObject(…); d.M(7); The C# compiler allows you to call a method with any name and any arguments on d because it is of type dynamic. At runtime the actual object that d refers to will be examined to determine what it means to “call M with an int” on it. The type dynamic can be thought of as a special version of the type object, which signals that the object can be used dynamically. It is easy to opt in or out of dynamic behavior: any object can be implicitly converted to dynamic, “suspending belief” until runtime. Conversely, there is an “assignment conversion” from dynamic to any other type, which allows implicit conversion in assignment-like constructs: dynamic d = 7; // implicit conversion int i = d; // assignment conversion Dynamic operations Not only method calls, but also field and property accesses, indexer and operator calls and even delegate invocations can be dispatched dynamically: dynamic d = GetDynamicObject(…); d.M(7); // calling methods d.f = d.P; // getting and settings fields and properties d[“one”] = d[“two”]; // getting and setting thorugh indexers int i = d + 3; // calling operators string s = d(5,7); // invoking as a delegate The role of the C# compiler here is simply to package up the necessary information about “what is being done to d”, so that the runtime can pick it up and determine what the exact meaning of it is given an actual object d. Think of it as deferring part of the compiler’s job to runtime. The result of any dynamic operation is itself of type dynamic. Runtime lookup At runtime a dynamic operation is dispatched according to the nature of its target object d: COM objects If d is a COM object, the operation is dispatched dynamically through COM IDispatch. This allows calling to COM types that don’t have a Primary Interop Assembly (PIA), and relying on COM features that don’t have a counterpart in C#, such as indexed properties and default properties. Dynamic objects If d implements the interface IDynamicObject d itself is asked to perform the operation. Thus by implementing IDynamicObject a type can completely redefine the meaning of dynamic operations. This is used intensively by dynamic languages such as IronPython and IronRuby to implement their own dynamic object models. It will also be used by APIs, e.g. by the HTML DOM to allow direct access to the object’s properties using property syntax. Plain objects Otherwise d is a standard .NET object, and the operation will be dispatched using reflection on its type and a C# “runtime binder” which implements C#’s lookup and overload resolution semantics at runtime. This is essentially a part of the C# compiler running as a runtime component to “finish the work” on dynamic operations that was deferred by the static compiler. Example Assume the following code: dynamic d1 = new Foo(); dynamic d2 = new Bar(); string s; d1.M(s, d2, 3, null); Because the receiver of the call to M is dynamic, the C# compiler does not try to resolve the meaning of the call. Instead it stashes away information for the runtime about the call. This information (often referred to as the “payload”) is essentially equivalent to: “Perform an instance method call of M with the following arguments: 1. a string 2. a dynamic 3. a literal int 3 4. a literal object null” At runtime, assume that the actual type Foo of d1 is not a COM type and does not implement IDynamicObject. In this case the C# runtime binder picks up to finish the overload resolution job based on runtime type information, proceeding as follows: 1. Reflection is used to obtain the actual runtime types of the two objects, d1 and d2, that did not have a static type (or rather had the static type dynamic). The result is Foo for d1 and Bar for d2. 2. Method lookup and overload resolution is performed on the type Foo with the call M(string,Bar,3,null) using ordinary C# semantics. 3. If the method is found it is invoked; otherwise a runtime exception is thrown. Overload resolution with dynamic arguments Even if the receiver of a method call is of a static type, overload resolution can still happen at runtime. This can happen if one or more of the arguments have the type dynamic: Foo foo = new Foo(); dynamic d = new Bar(); var result = foo.M(d); The C# runtime binder will choose between the statically known overloads of M on Foo, based on the runtime type of d, namely Bar. The result is again of type dynamic. The Dynamic Language Runtime An important component in the underlying implementation of dynamic lookup is the Dynamic Language Runtime (DLR), which is a new API in .NET 4.0. The DLR provides most of the infrastructure behind not only C# dynamic lookup but also the implementation of several dynamic programming languages on .NET, such as IronPython and IronRuby. Through this common infrastructure a high degree of interoperability is ensured, but just as importantly the DLR provides excellent caching mechanisms which serve to greatly enhance the efficiency of runtime dispatch. To the user of dynamic lookup in C#, the DLR is invisible except for the improved efficiency. However, if you want to implement your own dynamically dispatched objects, the IDynamicObject interface allows you to interoperate with the DLR and plug in your own behavior. This is a rather advanced task, which requires you to understand a good deal more about the inner workings of the DLR. For API writers, however, it can definitely be worth the trouble in order to vastly improve the usability of e.g. a library representing an inherently dynamic domain. Open issues There are a few limitations and things that might work differently than you would expect. · The DLR allows objects to be created from objects that represent classes. However, the current implementation of C# doesn’t have syntax to support this. · Dynamic lookup will not be able to find extension methods. Whether extension methods apply or not depends on the static context of the call (i.e. which using clauses occur), and this context information is not currently kept as part of the payload. · Anonymous functions (i.e. lambda expressions) cannot appear as arguments to a dynamic method call. The compiler cannot bind (i.e. “understand”) an anonymous function without knowing what type it is converted to. One consequence of these limitations is that you cannot easily use LINQ queries over dynamic objects: dynamic collection = …; var result = collection.Select(e => e + 5); If the Select method is an extension method, dynamic lookup will not find it. Even if it is an instance method, the above does not compile, because a lambda expression cannot be passed as an argument to a dynamic operation. There are no plans to address these limitations in C# 4.0. Named and Optional Arguments Named and optional parameters are really two distinct features, but are often useful together. Optional parameters allow you to omit arguments to member invocations, whereas named arguments is a way to provide an argument using the name of the corresponding parameter instead of relying on its position in the parameter list. Some APIs, most notably COM interfaces such as the Office automation APIs, are written specifically with named and optional parameters in mind. Up until now it has been very painful to call into these APIs from C#, with sometimes as many as thirty arguments having to be explicitly passed, most of which have reasonable default values and could be omitted. Even in APIs for .NET however you sometimes find yourself compelled to write many overloads of a method with different combinations of parameters, in order to provide maximum usability to the callers. Optional parameters are a useful alternative for these situations. Optional parameters A parameter is declared optional simply by providing a default value for it: public void M(int x, int y = 5, int z = 7); Here y and z are optional parameters and can be omitted in calls: M(1, 2, 3); // ordinary call of M M(1, 2); // omitting z – equivalent to M(1, 2, 7) M(1); // omitting both y and z – equivalent to M(1, 5, 7) Named and optional arguments C# 4.0 does not permit you to omit arguments between commas as in M(1,,3). This could lead to highly unreadable comma-counting code. Instead any argument can be passed by name. Thus if you want to omit only y from a call of M you can write: M(1, z: 3); // passing z by name or M(x: 1, z: 3); // passing both x and z by name or even M(z: 3, x: 1); // reversing the order of arguments All forms are equivalent, except that arguments are always evaluated in the order they appear, so in the last example the 3 is evaluated before the 1. Optional and named arguments can be used not only with methods but also with indexers and constructors. Overload resolution Named and optional arguments affect overload resolution, but the changes are relatively simple: A signature is applicable if all its parameters are either optional or have exactly one corresponding argument (by name or position) in the call which is convertible to the parameter type. Betterness rules on conversions are only applied for arguments that are explicitly given – omitted optional arguments are ignored for betterness purposes. If two signatures are equally good, one that does not omit optional parameters is preferred. M(string s, int i = 1); M(object o); M(int i, string s = “Hello”); M(int i); M(5); Given these overloads, we can see the working of the rules above. M(string,int) is not applicable because 5 doesn’t convert to string. M(int,string) is applicable because its second parameter is optional, and so, obviously are M(object) and M(int). M(int,string) and M(int) are both better than M(object) because the conversion from 5 to int is better than the conversion from 5 to object. Finally M(int) is better than M(int,string) because no optional arguments are omitted. Thus the method that gets called is M(int). Features for COM interop Dynamic lookup as well as named and optional parameters greatly improve the experience of interoperating with COM APIs such as the Office Automation APIs. In order to remove even more of the speed bumps, a couple of small COM-specific features are also added to C# 4.0. Dynamic import Many COM methods accept and return variant types, which are represented in the PIAs as object. In the vast majority of cases, a programmer calling these methods already knows the static type of a returned object from context, but explicitly has to perform a cast on the returned value to make use of that knowledge. These casts are so common that they constitute a major nuisance. In order to facilitate a smoother experience, you can now choose to import these COM APIs in such a way that variants are instead represented using the type dynamic. In other words, from your point of view, COM signatures now have occurrences of dynamic instead of object in them. This means that you can easily access members directly off a returned object, or you can assign it to a strongly typed local variable without having to cast. To illustrate, you can now say excel.Cells[1, 1].Value = "Hello"; instead of ((Excel.Range)excel.Cells[1, 1]).Value2 = "Hello"; and Excel.Range range = excel.Cells[1, 1]; instead of Excel.Range range = (Excel.Range)excel.Cells[1, 1]; Compiling without PIAs Primary Interop Assemblies are large .NET assemblies generated from COM interfaces to facilitate strongly typed interoperability. They provide great support at design time, where your experience of the interop is as good as if the types where really defined in .NET. However, at runtime these large assemblies can easily bloat your program, and also cause versioning issues because they are distributed independently of your application. The no-PIA feature allows you to continue to use PIAs at design time without having them around at runtime. Instead, the C# compiler will bake the small part of the PIA that a program actually uses directly into its assembly. At runtime the PIA does not have to be loaded. Omitting ref Because of a different programming model, many COM APIs contain a lot of reference parameters. Contrary to refs in C#, these are typically not meant to mutate a passed-in argument for the subsequent benefit of the caller, but are simply another way of passing value parameters. It therefore seems unreasonable that a C# programmer should have to create temporary variables for all such ref parameters and pass these by reference. Instead, specifically for COM methods, the C# compiler will allow you to pass arguments by value to such a method, and will automatically generate temporary variables to hold the passed-in values, subsequently discarding these when the call returns. In this way the caller sees value semantics, and will not experience any side effects, but the called method still gets a reference. Open issues A few COM interface features still are not surfaced in C#. Most notably these include indexed properties and default properties. As mentioned above these will be respected if you access COM dynamically, but statically typed C# code will still not recognize them. There are currently no plans to address these remaining speed bumps in C# 4.0. Variance An aspect of generics that often comes across as surprising is that the following is illegal: IList<string> strings = new List<string>(); IList<object> objects = strings; The second assignment is disallowed because strings does not have the same element type as objects. There is a perfectly good reason for this. If it were allowed you could write: objects[0] = 5; string s = strings[0]; Allowing an int to be inserted into a list of strings and subsequently extracted as a string. This would be a breach of type safety. However, there are certain interfaces where the above cannot occur, notably where there is no way to insert an object into the collection. Such an interface is IEnumerable<T>. If instead you say: IEnumerable<object> objects = strings; There is no way we can put the wrong kind of thing into strings through objects, because objects doesn’t have a method that takes an element in. Variance is about allowing assignments such as this in cases where it is safe. The result is that a lot of situations that were previously surprising now just work. Covariance In .NET 4.0 the IEnumerable<T> interface will be declared in the following way: public interface IEnumerable<out T> : IEnumerable { IEnumerator<T> GetEnumerator(); } public interface IEnumerator<out T> : IEnumerator { bool MoveNext(); T Current { get; } } The “out” in these declarations signifies that the T can only occur in output position in the interface – the compiler will complain otherwise. In return for this restriction, the interface becomes “covariant” in T, which means that an IEnumerable<A> is considered an IEnumerable<B> if A has a reference conversion to B. As a result, any sequence of strings is also e.g. a sequence of objects. This is useful e.g. in many LINQ methods. Using the declarations above: var result = strings.Union(objects); // succeeds with an IEnumerable<object> This would previously have been disallowed, and you would have had to to some cumbersome wrapping to get the two sequences to have the same element type. Contravariance Type parameters can also have an “in” modifier, restricting them to occur only in input positions. An example is IComparer<T>: public interface IComparer<in T> { public int Compare(T left, T right); } The somewhat baffling result is that an IComparer<object> can in fact be considered an IComparer<string>! It makes sense when you think about it: If a comparer can compare any two objects, it can certainly also compare two strings. This property is referred to as contravariance. A generic type can have both in and out modifiers on its type parameters, as is the case with the Func<…> delegate types: public delegate TResult Func<in TArg, out TResult>(TArg arg); Obviously the argument only ever comes in, and the result only ever comes out. Therefore a Func<object,string> can in fact be used as a Func<string,object>. Limitations Variant type parameters can only be declared on interfaces and delegate types, due to a restriction in the CLR. Variance only applies when there is a reference conversion between the type arguments. For instance, an IEnumerable<int> is not an IEnumerable<object> because the conversion from int to object is a boxing conversion, not a reference conversion. Also please note that the CTP does not contain the new versions of the .NET types mentioned above. In order to experiment with variance you have to declare your own variant interfaces and delegate types. COM Example Here is a larger Office automation example that shows many of the new C# features in action. using System; using System.Diagnostics; using System.Linq; using Excel = Microsoft.Office.Interop.Excel; using Word = Microsoft.Office.Interop.Word; class Program { static void Main(string[] args) { var excel = new Excel.Application(); excel.Visible = true; excel.Workbooks.Add(); // optional arguments omitted excel.Cells[1, 1].Value = "Process Name"; // no casts; Value dynamically excel.Cells[1, 2].Value = "Memory Usage"; // accessed var processes = Process.GetProcesses() .OrderByDescending(p =&gt; p.WorkingSet) .Take(10); int i = 2; foreach (var p in processes) { excel.Cells[i, 1].Value = p.ProcessName; // no casts excel.Cells[i, 2].Value = p.WorkingSet; // no casts i++; } Excel.Range range = excel.Cells[1, 1]; // no casts Excel.Chart chart = excel.ActiveWorkbook.Charts. Add(After: excel.ActiveSheet); // named and optional arguments chart.ChartWizard( Source: range.CurrentRegion, Title: "Memory Usage in " + Environment.MachineName); //named+optional chart.ChartStyle = 45; chart.CopyPicture(Excel.XlPictureAppearance.xlScreen, Excel.XlCopyPictureFormat.xlBitmap, Excel.XlPictureAppearance.xlScreen); var word = new Word.Application(); word.Visible = true; word.Documents.Add(); // optional arguments word.Selection.Paste(); } } The code is much more terse and readable than the C# 3.0 counterpart. Note especially how the Value property is accessed dynamically. This is actually an indexed property, i.e. a property that takes an argument; something which C# does not understand. However the argument is optional. Since the access is dynamic, it goes through the runtime COM binder which knows to substitute the default value and call the indexed property. Thus, dynamic COM allows you to avoid accesses to the puzzling Value2 property of Excel ranges. Relationship with Visual Basic A number of the features introduced to C# 4.0 already exist or will be introduced in some form or other in Visual Basic: · Late binding in VB is similar in many ways to dynamic lookup in C#, and can be expected to make more use of the DLR in the future, leading to further parity with C#. · Named and optional arguments have been part of Visual Basic for a long time, and the C# version of the feature is explicitly engineered with maximal VB interoperability in mind. · NoPIA and variance are both being introduced to VB and C# at the same time. VB in turn is adding a number of features that have hitherto been a mainstay of C#. As a result future versions of C# and VB will have much better feature parity, for the benefit of everyone. Resources All available resources concerning C# 4.0 can be accessed through the C# Dev Center. Specifically, this white paper and other resources can be found at the Code Gallery site. Enjoy! span.fullpost {display:none;}

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  • SQL Server 2012 - AlwaysOn

    - by Claus Jandausch
    Ich war nicht nur irritiert, ich war sogar regelrecht schockiert - und für einen kurzen Moment sprachlos (was nur selten der Fall ist). Gerade eben hatte mich jemand gefragt "Wann Oracle denn etwas Vergleichbares wie AlwaysOn bieten würde - und ob überhaupt?" War ich hier im falschen Film gelandet? Ich konnte nicht anders, als meinen Unmut kundzutun und zu erklären, dass die Fragestellung normalerweise anders herum läuft. Zugegeben - es mag vielleicht strittige Punkte geben im Vergleich zwischen Oracle und SQL Server - bei denen nicht unbedingt immer Oracle die Nase vorn haben muss - aber das Thema Clustering für Hochverfügbarkeit (HA), Disaster Recovery (DR) und Skalierbarkeit gehört mit Sicherheit nicht dazu. Dieses Erlebnis hakte ich am Nachgang als Einzelfall ab, der so nie wieder vorkommen würde. Bis ich kurz darauf eines Besseren belehrt wurde und genau die selbe Frage erneut zu hören bekam. Diesmal sogar im Exadata-Umfeld und einem Oracle Stretch Cluster. Einmal ist keinmal, doch zweimal ist einmal zu viel... Getreu diesem alten Motto war mir klar, dass man das so nicht länger stehen lassen konnte. Ich habe keine Ahnung, wie die Microsoft Marketing Abteilung es geschafft hat, unter dem AlwaysOn Brading eine innovative Technologie vermuten zu lassen - aber sie hat ihren Job scheinbar gut gemacht. Doch abgesehen von einem guten Marketing, stellt sich natürlich die Frage, was wirklich dahinter steckt und wie sich das Ganze mit Oracle vergleichen lässt - und ob überhaupt? Damit wären wir wieder bei der ursprünglichen Frage angelangt.  So viel zum Hintergrund dieses Blogbeitrags - von meiner Antwort handelt der restliche Blog. "Windows was the God ..." Um den wahren Unterschied zwischen Oracle und Microsoft verstehen zu können, muss man zunächst das bedeutendste Microsoft Dogma kennen. Es lässt sich schlicht und einfach auf den Punkt bringen: "Alles muss auf Windows basieren." Die Überschrift dieses Absatzes ist kein von mir erfundener Ausspruch, sondern ein Zitat. Konkret stammt es aus einem längeren Artikel von Kurt Eichenwald in der Vanity Fair aus dem August 2012. Er lautet Microsoft's Lost Decade und sei jedem ans Herz gelegt, der die "Microsoft-Maschinerie" unter Steve Ballmer und einige ihrer Kuriositäten besser verstehen möchte. "YOU TALKING TO ME?" Microsoft C.E.O. Steve Ballmer bei seiner Keynote auf der 2012 International Consumer Electronics Show in Las Vegas am 9. Januar   Manche Dinge in diesem Artikel mögen überspitzt dargestellt erscheinen - sind sie aber nicht. Vieles davon kannte ich bereits aus eigener Erfahrung und kann es nur bestätigen. Anderes hat sich mir erst so richtig erschlossen. Insbesondere die folgenden Passagen führten zum Aha-Erlebnis: “Windows was the god—everything had to work with Windows,” said Stone... “Every little thing you want to write has to build off of Windows (or other existing roducts),” one software engineer said. “It can be very confusing, …” Ich habe immer schon darauf hingewiesen, dass in einem SQL Server Failover Cluster die Microsoft Datenbank eigentlich nichts Nenneswertes zum Geschehen beiträgt, sondern sich voll und ganz auf das Windows Betriebssystem verlässt. Deshalb muss man auch die Windows Server Enterprise Edition installieren, soll ein Failover Cluster für den SQL Server eingerichtet werden. Denn hier werden die Cluster Services geliefert - nicht mit dem SQL Server. Er ist nur lediglich ein weiteres Server Produkt, für das Windows in Ausfallszenarien genutzt werden kann - so wie Microsoft Exchange beispielsweise, oder Microsoft SharePoint, oder irgendein anderes Server Produkt das auf Windows gehostet wird. Auch Oracle kann damit genutzt werden. Das Stichwort lautet hier: Oracle Failsafe. Nur - warum sollte man das tun, wenn gleichzeitig eine überlegene Technologie wie die Oracle Real Application Clusters (RAC) zur Verfügung steht, die dann auch keine Windows Enterprise Edition voraussetzen, da Oracle die eigene Clusterware liefert. Welche darüber hinaus für kürzere Failover-Zeiten sorgt, da diese Cluster-Technologie Datenbank-integriert ist und sich nicht auf "Dritte" verlässt. Wenn man sich also schon keine technischen Vorteile mit einem SQL Server Failover Cluster erkauft, sondern zusätzlich noch versteckte Lizenzkosten durch die Lizenzierung der Windows Server Enterprise Edition einhandelt, warum hat Microsoft dann in den vergangenen Jahren seit SQL Server 2000 nicht ebenfalls an einer neuen und innovativen Lösung gearbeitet, die mit Oracle RAC mithalten kann? Entwickler hat Microsoft genügend? Am Geld kann es auch nicht liegen? Lesen Sie einfach noch einmal die beiden obenstehenden Zitate und sie werden den Grund verstehen. Anders lässt es sich ja auch gar nicht mehr erklären, dass AlwaysOn aus zwei unterschiedlichen Technologien besteht, die beide jedoch wiederum auf dem Windows Server Failover Clustering (WSFC) basieren. Denn daraus ergeben sich klare Nachteile - aber dazu später mehr. Um AlwaysOn zu verstehen, sollte man sich zunächst kurz in Erinnerung rufen, was Microsoft bisher an HA/DR (High Availability/Desaster Recovery) Lösungen für SQL Server zur Verfügung gestellt hat. Replikation Basiert auf logischer Replikation und Pubisher/Subscriber Architektur Transactional Replication Merge Replication Snapshot Replication Microsoft's Replikation ist vergleichbar mit Oracle GoldenGate. Oracle GoldenGate stellt jedoch die umfassendere Technologie dar und bietet High Performance. Log Shipping Microsoft's Log Shipping stellt eine einfache Technologie dar, die vergleichbar ist mit Oracle Managed Recovery in Oracle Version 7. Das Log Shipping besitzt folgende Merkmale: Transaction Log Backups werden von Primary nach Secondary/ies geschickt Einarbeitung (z.B. Restore) auf jedem Secondary individuell Optionale dritte Server Instanz (Monitor Server) für Überwachung und Alarm Log Restore Unterbrechung möglich für Read-Only Modus (Secondary) Keine Unterstützung von Automatic Failover Database Mirroring Microsoft's Database Mirroring wurde verfügbar mit SQL Server 2005, sah aus wie Oracle Data Guard in Oracle 9i, war funktional jedoch nicht so umfassend. Für ein HA/DR Paar besteht eine 1:1 Beziehung, um die produktive Datenbank (Principle DB) abzusichern. Auf der Standby Datenbank (Mirrored DB) werden alle Insert-, Update- und Delete-Operationen nachgezogen. Modi Synchron (High-Safety Modus) Asynchron (High-Performance Modus) Automatic Failover Unterstützt im High-Safety Modus (synchron) Witness Server vorausgesetzt     Zur Frage der Kontinuität Es stellt sich die Frage, wie es um diesen Technologien nun im Zusammenhang mit SQL Server 2012 bestellt ist. Unter Fanfaren seinerzeit eingeführt, war Database Mirroring das erklärte Mittel der Wahl. Ich bin kein Produkt Manager bei Microsoft und kann hierzu nur meine Meinung äußern, aber zieht man den SQL AlwaysOn Team Blog heran, so sieht es nicht gut aus für das Database Mirroring - zumindest nicht langfristig. "Does AlwaysOn Availability Group replace Database Mirroring going forward?” “The short answer is we recommend that you migrate from the mirroring configuration or even mirroring and log shipping configuration to using Availability Group. Database Mirroring will still be available in the Denali release but will be phased out over subsequent releases. Log Shipping will continue to be available in future releases.” Damit wären wir endlich beim eigentlichen Thema angelangt. Was ist eine sogenannte Availability Group und was genau hat es mit der vielversprechend klingenden Bezeichnung AlwaysOn auf sich?   SQL Server 2012 - AlwaysOn Zwei HA-Features verstekcne sich hinter dem “AlwaysOn”-Branding. Einmal das AlwaysOn Failover Clustering aka SQL Server Failover Cluster Instances (FCI) - zum Anderen die AlwaysOn Availability Groups. Failover Cluster Instances (FCI) Entspricht ungefähr dem Stretch Cluster Konzept von Oracle Setzt auf Windows Server Failover Clustering (WSFC) auf Bietet HA auf Instanz-Ebene AlwaysOn Availability Groups (Verfügbarkeitsgruppen) Ähnlich der Idee von Consistency Groups, wie in Storage-Level Replikations-Software von z.B. EMC SRDF Abhängigkeiten zu Windows Server Failover Clustering (WSFC) Bietet HA auf Datenbank-Ebene   Hinweis: Verwechseln Sie nicht eine SQL Server Datenbank mit einer Oracle Datenbank. Und auch nicht eine Oracle Instanz mit einer SQL Server Instanz. Die gleichen Begriffe haben hier eine andere Bedeutung - nicht selten ein Grund, weshalb Oracle- und Microsoft DBAs schnell aneinander vorbei reden. Denken Sie bei einer SQL Server Datenbank eher an ein Oracle Schema, das kommt der Sache näher. So etwas wie die SQL Server Northwind Datenbank ist vergleichbar mit dem Oracle Scott Schema. Wenn Sie die genauen Unterschiede kennen möchten, finden Sie eine detaillierte Beschreibung in meinem Buch "Oracle10g Release 2 für Windows und .NET", erhältich bei Lehmanns, Amazon, etc.   Windows Server Failover Clustering (WSFC) Wie man sieht, basieren beide AlwaysOn Technologien wiederum auf dem Windows Server Failover Clustering (WSFC), um einerseits Hochverfügbarkeit auf Ebene der Instanz zu gewährleisten und andererseits auf der Datenbank-Ebene. Deshalb nun eine kurze Beschreibung der WSFC. Die WSFC sind ein mit dem Windows Betriebssystem geliefertes Infrastruktur-Feature, um HA für Server Anwendungen, wie Microsoft Exchange, SharePoint, SQL Server, etc. zu bieten. So wie jeder andere Cluster, besteht ein WSFC Cluster aus einer Gruppe unabhängiger Server, die zusammenarbeiten, um die Verfügbarkeit einer Applikation oder eines Service zu erhöhen. Falls ein Cluster-Knoten oder -Service ausfällt, kann der auf diesem Knoten bisher gehostete Service automatisch oder manuell auf einen anderen im Cluster verfügbaren Knoten transferriert werden - was allgemein als Failover bekannt ist. Unter SQL Server 2012 verwenden sowohl die AlwaysOn Avalability Groups, als auch die AlwaysOn Failover Cluster Instances die WSFC als Plattformtechnologie, um Komponenten als WSFC Cluster-Ressourcen zu registrieren. Verwandte Ressourcen werden in eine Ressource Group zusammengefasst, die in Abhängigkeit zu anderen WSFC Cluster-Ressourcen gebracht werden kann. Der WSFC Cluster Service kann jetzt die Notwendigkeit zum Neustart der SQL Server Instanz erfassen oder einen automatischen Failover zu einem anderen Server-Knoten im WSFC Cluster auslösen.   Failover Cluster Instances (FCI) Eine SQL Server Failover Cluster Instanz (FCI) ist eine einzelne SQL Server Instanz, die in einem Failover Cluster betrieben wird, der aus mehreren Windows Server Failover Clustering (WSFC) Knoten besteht und so HA (High Availability) auf Ebene der Instanz bietet. Unter Verwendung von Multi-Subnet FCI kann auch Remote DR (Disaster Recovery) unterstützt werden. Eine weitere Option für Remote DR besteht darin, eine unter FCI gehostete Datenbank in einer Availability Group zu betreiben. Hierzu später mehr. FCI und WSFC Basis FCI, das für lokale Hochverfügbarkeit der Instanzen genutzt wird, ähnelt der veralteten Architektur eines kalten Cluster (Aktiv-Passiv). Unter SQL Server 2008 wurde diese Technologie SQL Server 2008 Failover Clustering genannt. Sie nutzte den Windows Server Failover Cluster. In SQL Server 2012 hat Microsoft diese Basistechnologie unter der Bezeichnung AlwaysOn zusammengefasst. Es handelt sich aber nach wie vor um die klassische Aktiv-Passiv-Konfiguration. Der Ablauf im Failover-Fall ist wie folgt: Solange kein Hardware-oder System-Fehler auftritt, werden alle Dirty Pages im Buffer Cache auf Platte geschrieben Alle entsprechenden SQL Server Services (Dienste) in der Ressource Gruppe werden auf dem aktiven Knoten gestoppt Die Ownership der Ressource Gruppe wird auf einen anderen Knoten der FCI transferriert Der neue Owner (Besitzer) der Ressource Gruppe startet seine SQL Server Services (Dienste) Die Connection-Anforderungen einer Client-Applikation werden automatisch auf den neuen aktiven Knoten mit dem selben Virtuellen Network Namen (VNN) umgeleitet Abhängig vom Zeitpunkt des letzten Checkpoints, kann die Anzahl der Dirty Pages im Buffer Cache, die noch auf Platte geschrieben werden müssen, zu unvorhersehbar langen Failover-Zeiten führen. Um diese Anzahl zu drosseln, besitzt der SQL Server 2012 eine neue Fähigkeit, die Indirect Checkpoints genannt wird. Indirect Checkpoints ähnelt dem Fast-Start MTTR Target Feature der Oracle Datenbank, das bereits mit Oracle9i verfügbar war.   SQL Server Multi-Subnet Clustering Ein SQL Server Multi-Subnet Failover Cluster entspricht vom Konzept her einem Oracle RAC Stretch Cluster. Doch dies ist nur auf den ersten Blick der Fall. Im Gegensatz zu RAC ist in einem lokalen SQL Server Failover Cluster jeweils nur ein Knoten aktiv für eine Datenbank. Für die Datenreplikation zwischen geografisch entfernten Sites verlässt sich Microsoft auf 3rd Party Lösungen für das Storage Mirroring.     Die Verbesserung dieses Szenario mit einer SQL Server 2012 Implementierung besteht schlicht darin, dass eine VLAN-Konfiguration (Virtual Local Area Network) nun nicht mehr benötigt wird, so wie dies bisher der Fall war. Das folgende Diagramm stellt dar, wie der Ablauf mit SQL Server 2012 gehandhabt wird. In Site A und Site B wird HA jeweils durch einen lokalen Aktiv-Passiv-Cluster sichergestellt.     Besondere Aufmerksamkeit muss hier der Konfiguration und dem Tuning geschenkt werden, da ansonsten völlig inakzeptable Failover-Zeiten resultieren. Dies liegt darin begründet, weil die Downtime auf Client-Seite nun nicht mehr nur von der reinen Failover-Zeit abhängt, sondern zusätzlich von der Dauer der DNS Replikation zwischen den DNS Servern. (Rufen Sie sich in Erinnerung, dass wir gerade von Multi-Subnet Clustering sprechen). Außerdem ist zu berücksichtigen, wie schnell die Clients die aktualisierten DNS Informationen abfragen. Spezielle Konfigurationen für Node Heartbeat, HostRecordTTL (Host Record Time-to-Live) und Intersite Replication Frequeny für Active Directory Sites und Services werden notwendig. Default TTL für Windows Server 2008 R2: 20 Minuten Empfohlene Einstellung: 1 Minute DNS Update Replication Frequency in Windows Umgebung: 180 Minuten Empfohlene Einstellung: 15 Minuten (minimaler Wert)   Betrachtet man diese Werte, muss man feststellen, dass selbst eine optimale Konfiguration die rigiden SLAs (Service Level Agreements) heutiger geschäftskritischer Anwendungen für HA und DR nicht erfüllen kann. Denn dies impliziert eine auf der Client-Seite erlebte Failover-Zeit von insgesamt 16 Minuten. Hierzu ein Auszug aus der SQL Server 2012 Online Dokumentation: Cons: If a cross-subnet failover occurs, the client recovery time could be 15 minutes or longer, depending on your HostRecordTTL setting and the setting of your cross-site DNS/AD replication schedule.    Wir sind hier an einem Punkt unserer Überlegungen angelangt, an dem sich erklärt, weshalb ich zuvor das "Windows was the God ..." Zitat verwendet habe. Die unbedingte Abhängigkeit zu Windows wird zunehmend zum Problem, da sie die Komplexität einer Microsoft-basierenden Lösung erhöht, anstelle sie zu reduzieren. Und Komplexität ist das Letzte, was sich CIOs heutzutage wünschen.  Zur Ehrenrettung des SQL Server 2012 und AlwaysOn muss man sagen, dass derart lange Failover-Zeiten kein unbedingtes "Muss" darstellen, sondern ein "Kann". Doch auch ein "Kann" kann im unpassenden Moment unvorhersehbare und kostspielige Folgen haben. Die Unabsehbarkeit ist wiederum Ursache vieler an der Implementierung beteiligten Komponenten und deren Abhängigkeiten, wie beispielsweise drei Cluster-Lösungen (zwei von Microsoft, eine 3rd Party Lösung). Wie man die Sache auch dreht und wendet, kommt man an diesem Fakt also nicht vorbei - ganz unabhängig von der Dauer einer Downtime oder Failover-Zeiten. Im Gegensatz zu AlwaysOn und der hier vorgestellten Version eines Stretch-Clusters, vermeidet eine entsprechende Oracle Implementierung eine derartige Komplexität, hervorgerufen duch multiple Abhängigkeiten. Den Unterschied machen Datenbank-integrierte Mechanismen, wie Fast Application Notification (FAN) und Fast Connection Failover (FCF). Für Oracle MAA Konfigurationen (Maximum Availability Architecture) sind Inter-Site Failover-Zeiten im Bereich von Sekunden keine Seltenheit. Wenn Sie dem Link zur Oracle MAA folgen, finden Sie außerdem eine Reihe an Customer Case Studies. Auch dies ist ein wichtiges Unterscheidungsmerkmal zu AlwaysOn, denn die Oracle Technologie hat sich bereits zigfach in höchst kritischen Umgebungen bewährt.   Availability Groups (Verfügbarkeitsgruppen) Die sogenannten Availability Groups (Verfügbarkeitsgruppen) sind - neben FCI - der weitere Baustein von AlwaysOn.   Hinweis: Bevor wir uns näher damit beschäftigen, sollten Sie sich noch einmal ins Gedächtnis rufen, dass eine SQL Server Datenbank nicht die gleiche Bedeutung besitzt, wie eine Oracle Datenbank, sondern eher einem Oracle Schema entspricht. So etwas wie die SQL Server Northwind Datenbank ist vergleichbar mit dem Oracle Scott Schema.   Eine Verfügbarkeitsgruppe setzt sich zusammen aus einem Set mehrerer Benutzer-Datenbanken, die im Falle eines Failover gemeinsam als Gruppe behandelt werden. Eine Verfügbarkeitsgruppe unterstützt ein Set an primären Datenbanken (primäres Replikat) und einem bis vier Sets von entsprechenden sekundären Datenbanken (sekundäre Replikate).       Es können jedoch nicht alle SQL Server Datenbanken einer AlwaysOn Verfügbarkeitsgruppe zugeordnet werden. Der SQL Server Spezialist Michael Otey zählt in seinem SQL Server Pro Artikel folgende Anforderungen auf: Verfügbarkeitsgruppen müssen mit Benutzer-Datenbanken erstellt werden. System-Datenbanken können nicht verwendet werden Die Datenbanken müssen sich im Read-Write Modus befinden. Read-Only Datenbanken werden nicht unterstützt Die Datenbanken in einer Verfügbarkeitsgruppe müssen Multiuser Datenbanken sein Sie dürfen nicht das AUTO_CLOSE Feature verwenden Sie müssen das Full Recovery Modell nutzen und es muss ein vollständiges Backup vorhanden sein Eine gegebene Datenbank kann sich nur in einer einzigen Verfügbarkeitsgruppe befinden und diese Datenbank düerfen nicht für Database Mirroring konfiguriert sein Microsoft empfiehl außerdem, dass der Verzeichnispfad einer Datenbank auf dem primären und sekundären Server identisch sein sollte Wie man sieht, eignen sich Verfügbarkeitsgruppen nicht, um HA und DR vollständig abzubilden. Die Unterscheidung zwischen der Instanzen-Ebene (FCI) und Datenbank-Ebene (Availability Groups) ist von hoher Bedeutung. Vor kurzem wurde mir gesagt, dass man mit den Verfügbarkeitsgruppen auf Shared Storage verzichten könne und dadurch Kosten spart. So weit so gut ... Man kann natürlich eine Installation rein mit Verfügbarkeitsgruppen und ohne FCI durchführen - aber man sollte sich dann darüber bewusst sein, was man dadurch alles nicht abgesichert hat - und dies wiederum für Desaster Recovery (DR) und SLAs (Service Level Agreements) bedeutet. Kurzum, um die Kombination aus beiden AlwaysOn Produkten und der damit verbundene Komplexität kommt man wohl in der Praxis nicht herum.    Availability Groups und WSFC AlwaysOn hängt von Windows Server Failover Clustering (WSFC) ab, um die aktuellen Rollen der Verfügbarkeitsreplikate einer Verfügbarkeitsgruppe zu überwachen und zu verwalten, und darüber zu entscheiden, wie ein Failover-Ereignis die Verfügbarkeitsreplikate betrifft. Das folgende Diagramm zeigt de Beziehung zwischen Verfügbarkeitsgruppen und WSFC:   Der Verfügbarkeitsmodus ist eine Eigenschaft jedes Verfügbarkeitsreplikats. Synychron und Asynchron können also gemischt werden: Availability Modus (Verfügbarkeitsmodus) Asynchroner Commit-Modus Primäres replikat schließt Transaktionen ohne Warten auf Sekundäres Synchroner Commit-Modus Primäres Replikat wartet auf Commit von sekundärem Replikat Failover Typen Automatic Manual Forced (mit möglichem Datenverlust) Synchroner Commit-Modus Geplanter, manueller Failover ohne Datenverlust Automatischer Failover ohne Datenverlust Asynchroner Commit-Modus Nur Forced, manueller Failover mit möglichem Datenverlust   Der SQL Server kennt keinen separaten Switchover Begriff wie in Oracle Data Guard. Für SQL Server werden alle Role Transitions als Failover bezeichnet. Tatsächlich unterstützt der SQL Server keinen Switchover für asynchrone Verbindungen. Es gibt nur die Form des Forced Failover mit möglichem Datenverlust. Eine ähnliche Fähigkeit wie der Switchover unter Oracle Data Guard ist so nicht gegeben.   SQL Sever FCI mit Availability Groups (Verfügbarkeitsgruppen) Neben den Verfügbarkeitsgruppen kann eine zweite Failover-Ebene eingerichtet werden, indem SQL Server FCI (auf Shared Storage) mit WSFC implementiert wird. Ein Verfügbarkeitesreplikat kann dann auf einer Standalone Instanz gehostet werden, oder einer FCI Instanz. Zum Verständnis: Die Verfügbarkeitsgruppen selbst benötigen kein Shared Storage. Diese Kombination kann verwendet werden für lokale HA auf Ebene der Instanz und DR auf Datenbank-Ebene durch Verfügbarkeitsgruppen. Das folgende Diagramm zeigt dieses Szenario:   Achtung! Hier handelt es sich nicht um ein Pendant zu Oracle RAC plus Data Guard, auch wenn das Bild diesen Eindruck vielleicht vermitteln mag - denn alle sekundären Knoten im FCI sind rein passiv. Es existiert außerdem eine weitere und ernsthafte Einschränkung: SQL Server Failover Cluster Instanzen (FCI) unterstützen nicht das automatische AlwaysOn Failover für Verfügbarkeitsgruppen. Jedes unter FCI gehostete Verfügbarkeitsreplikat kann nur für manuelles Failover konfiguriert werden.   Lesbare Sekundäre Replikate Ein oder mehrere Verfügbarkeitsreplikate in einer Verfügbarkeitsgruppe können für den lesenden Zugriff konfiguriert werden, wenn sie als sekundäres Replikat laufen. Dies ähnelt Oracle Active Data Guard, jedoch gibt es Einschränkungen. Alle Abfragen gegen die sekundäre Datenbank werden automatisch auf das Snapshot Isolation Level abgebildet. Es handelt sich dabei um eine Versionierung der Rows. Microsoft versuchte hiermit die Oracle MVRC (Multi Version Read Consistency) nachzustellen. Tatsächlich muss man die SQL Server Snapshot Isolation eher mit Oracle Flashback vergleichen. Bei der Implementierung des Snapshot Isolation Levels handelt sich um ein nachträglich aufgesetztes Feature und nicht um einen inhärenten Teil des Datenbank-Kernels, wie im Falle Oracle. (Ich werde hierzu in Kürze einen weiteren Blogbeitrag verfassen, wenn ich mich mit der neuen SQL Server 2012 Core Lizenzierung beschäftige.) Für die Praxis entstehen aus der Abbildung auf das Snapshot Isolation Level ernsthafte Restriktionen, derer man sich für den Betrieb in der Praxis bereits vorab bewusst sein sollte: Sollte auf der primären Datenbank eine aktive Transaktion zu dem Zeitpunkt existieren, wenn ein lesbares sekundäres Replikat in die Verfügbarkeitsgruppe aufgenommen wird, werden die Row-Versionen auf der korrespondierenden sekundären Datenbank nicht sofort vollständig verfügbar sein. Eine aktive Transaktion auf dem primären Replikat muss zuerst abgeschlossen (Commit oder Rollback) und dieser Transaktions-Record auf dem sekundären Replikat verarbeitet werden. Bis dahin ist das Isolation Level Mapping auf der sekundären Datenbank unvollständig und Abfragen sind temporär geblockt. Microsoft sagt dazu: "This is needed to guarantee that row versions are available on the secondary replica before executing the query under snapshot isolation as all isolation levels are implicitly mapped to snapshot isolation." (SQL Storage Engine Blog: AlwaysOn: I just enabled Readable Secondary but my query is blocked?)  Grundlegend bedeutet dies, dass ein aktives lesbares Replikat nicht in die Verfügbarkeitsgruppe aufgenommen werden kann, ohne das primäre Replikat vorübergehend stillzulegen. Da Leseoperationen auf das Snapshot Isolation Transaction Level abgebildet werden, kann die Bereinigung von Ghost Records auf dem primären Replikat durch Transaktionen auf einem oder mehreren sekundären Replikaten geblockt werden - z.B. durch eine lang laufende Abfrage auf dem sekundären Replikat. Diese Bereinigung wird auch blockiert, wenn die Verbindung zum sekundären Replikat abbricht oder der Datenaustausch unterbrochen wird. Auch die Log Truncation wird in diesem Zustant verhindert. Wenn dieser Zustand längere Zeit anhält, empfiehlt Microsoft das sekundäre Replikat aus der Verfügbarkeitsgruppe herauszunehmen - was ein ernsthaftes Downtime-Problem darstellt. Die Read-Only Workload auf den sekundären Replikaten kann eingehende DDL Änderungen blockieren. Obwohl die Leseoperationen aufgrund der Row-Versionierung keine Shared Locks halten, führen diese Operatioen zu Sch-S Locks (Schemastabilitätssperren). DDL-Änderungen durch Redo-Operationen können dadurch blockiert werden. Falls DDL aufgrund konkurrierender Lese-Workload blockiert wird und der Schwellenwert für 'Recovery Interval' (eine SQL Server Konfigurationsoption) überschritten wird, generiert der SQL Server das Ereignis sqlserver.lock_redo_blocked, welches Microsoft zum Kill der blockierenden Leser empfiehlt. Auf die Verfügbarkeit der Anwendung wird hierbei keinerlei Rücksicht genommen.   Keine dieser Einschränkungen existiert mit Oracle Active Data Guard.   Backups auf sekundären Replikaten  Über die sekundären Replikate können Backups (BACKUP DATABASE via Transact-SQL) nur als copy-only Backups einer vollständigen Datenbank, Dateien und Dateigruppen erstellt werden. Das Erstellen inkrementeller Backups ist nicht unterstützt, was ein ernsthafter Rückstand ist gegenüber der Backup-Unterstützung physikalischer Standbys unter Oracle Data Guard. Hinweis: Ein möglicher Workaround via Snapshots, bleibt ein Workaround. Eine weitere Einschränkung dieses Features gegenüber Oracle Data Guard besteht darin, dass das Backup eines sekundären Replikats nicht ausgeführt werden kann, wenn es nicht mit dem primären Replikat kommunizieren kann. Darüber hinaus muss das sekundäre Replikat synchronisiert sein oder sich in der Synchronisation befinden, um das Beackup auf dem sekundären Replikat erstellen zu können.   Vergleich von Microsoft AlwaysOn mit der Oracle MAA Ich komme wieder zurück auf die Eingangs erwähnte, mehrfach an mich gestellte Frage "Wann denn - und ob überhaupt - Oracle etwas Vergleichbares wie AlwaysOn bieten würde?" und meine damit verbundene (kurze) Irritation. Wenn Sie diesen Blogbeitrag bis hierher gelesen haben, dann kennen Sie jetzt meine darauf gegebene Antwort. Der eine oder andere Punkt traf dabei nicht immer auf Jeden zu, was auch nicht der tiefere Sinn und Zweck meiner Antwort war. Wenn beispielsweise kein Multi-Subnet mit im Spiel ist, sind alle diesbezüglichen Kritikpunkte zunächst obsolet. Was aber nicht bedeutet, dass sie nicht bereits morgen schon wieder zum Thema werden könnten (Sag niemals "Nie"). In manch anderes Fettnäpfchen tritt man wiederum nicht unbedingt in einer Testumgebung, sondern erst im laufenden Betrieb. Erst recht nicht dann, wenn man sich potenzieller Probleme nicht bewusst ist und keine dedizierten Tests startet. Und wer AlwaysOn erfolgreich positionieren möchte, wird auch gar kein Interesse daran haben, auf mögliche Schwachstellen und den besagten Teufel im Detail aufmerksam zu machen. Das ist keine Unterstellung - es ist nur menschlich. Außerdem ist es verständlich, dass man sich in erster Linie darauf konzentriert "was geht" und "was gut läuft", anstelle auf das "was zu Problemen führen kann" oder "nicht funktioniert". Wer will schon der Miesepeter sein? Für mich selbst gesprochen, kann ich nur sagen, dass ich lieber vorab von allen möglichen Einschränkungen wissen möchte, anstelle sie dann nach einer kurzen Zeit der heilen Welt schmerzhaft am eigenen Leib erfahren zu müssen. Ich bin davon überzeugt, dass es Ihnen nicht anders geht. Nachfolgend deshalb eine Zusammenfassung all jener Punkte, die ich im Vergleich zur Oracle MAA (Maximum Availability Architecture) als unbedingt Erwähnenswert betrachte, falls man eine Evaluierung von Microsoft AlwaysOn in Betracht zieht. 1. AlwaysOn ist eine komplexe Technologie Der SQL Server AlwaysOn Stack ist zusammengesetzt aus drei verschiedenen Technlogien: Windows Server Failover Clustering (WSFC) SQL Server Failover Cluster Instances (FCI) SQL Server Availability Groups (Verfügbarkeitsgruppen) Man kann eine derartige Lösung nicht als nahtlos bezeichnen, wofür auch die vielen von Microsoft dargestellten Einschränkungen sprechen. Während sich frühere SQL Server Versionen in Richtung eigener HA/DR Technologien entwickelten (wie Database Mirroring), empfiehlt Microsoft nun die Migration. Doch weshalb dieser Schwenk? Er führt nicht zu einem konsisten und robusten Angebot an HA/DR Technologie für geschäftskritische Umgebungen.  Liegt die Antwort in meiner These begründet, nach der "Windows was the God ..." noch immer gilt und man die Nachteile der allzu engen Kopplung mit Windows nicht sehen möchte? Entscheiden Sie selbst ... 2. Failover Cluster Instanzen - Kein RAC-Pendant Die SQL Server und Windows Server Clustering Technologie basiert noch immer auf dem veralteten Aktiv-Passiv Modell und führt zu einer Verschwendung von Systemressourcen. In einer Betrachtung von lediglich zwei Knoten erschließt sich auf Anhieb noch nicht der volle Mehrwert eines Aktiv-Aktiv Clusters (wie den Real Application Clusters), wie er von Oracle bereits vor zehn Jahren entwickelt wurde. Doch kennt man die Vorzüge der Skalierbarkeit durch einfaches Hinzufügen weiterer Cluster-Knoten, die dann alle gemeinsam als ein einziges logisches System zusammenarbeiten, versteht man was hinter dem Motto "Pay-as-you-Grow" steckt. In einem Aktiv-Aktiv Cluster geht es zwar auch um Hochverfügbarkeit - und ein Failover erfolgt zudem schneller, als in einem Aktiv-Passiv Modell - aber es geht eben nicht nur darum. An dieser Stelle sei darauf hingewiesen, dass die Oracle 11g Standard Edition bereits die Nutzung von Oracle RAC bis zu vier Sockets kostenfrei beinhaltet. Möchten Sie dazu Windows nutzen, benötigen Sie keine Windows Server Enterprise Edition, da Oracle 11g die eigene Clusterware liefert. Sie kommen in den Genuss von Hochverfügbarkeit und Skalierbarkeit und können dazu die günstigere Windows Server Standard Edition nutzen. 3. SQL Server Multi-Subnet Clustering - Abhängigkeit zu 3rd Party Storage Mirroring  Die SQL Server Multi-Subnet Clustering Architektur unterstützt den Aufbau eines Stretch Clusters, basiert dabei aber auf dem Aktiv-Passiv Modell. Das eigentlich Problematische ist jedoch, dass man sich zur Absicherung der Datenbank auf 3rd Party Storage Mirroring Technologie verlässt, ohne Integration zwischen dem Windows Server Failover Clustering (WSFC) und der darunterliegenden Mirroring Technologie. Wenn nun im Cluster ein Failover auf Instanzen-Ebene erfolgt, existiert keine Koordination mit einem möglichen Failover auf Ebene des Storage-Array. 4. Availability Groups (Verfügbarkeitsgruppen) - Vier, oder doch nur Zwei? Ein primäres Replikat erlaubt bis zu vier sekundäre Replikate innerhalb einer Verfügbarkeitsgruppe, jedoch nur zwei im Synchronen Commit Modus. Während dies zwar einen Vorteil gegenüber dem stringenten 1:1 Modell unter Database Mirroring darstellt, fällt der SQL Server 2012 damit immer noch weiter zurück hinter Oracle Data Guard mit bis zu 30 direkten Stanbdy Zielen - und vielen weiteren durch kaskadierende Ziele möglichen. Damit eignet sich Oracle Active Data Guard auch für die Bereitstellung einer Reader-Farm Skalierbarkeit für Internet-basierende Unternehmen. Mit AwaysOn Verfügbarkeitsgruppen ist dies nicht möglich. 5. Availability Groups (Verfügbarkeitsgruppen) - kein asynchrones Switchover  Die Technologie der Verfügbarkeitsgruppen wird auch als geeignetes Mittel für administrative Aufgaben positioniert - wie Upgrades oder Wartungsarbeiten. Man muss sich jedoch einem gravierendem Defizit bewusst sein: Im asynchronen Verfügbarkeitsmodus besteht die einzige Möglichkeit für Role Transition im Forced Failover mit Datenverlust! Um den Verlust von Daten durch geplante Wartungsarbeiten zu vermeiden, muss man den synchronen Verfügbarkeitsmodus konfigurieren, was jedoch ernstzunehmende Auswirkungen auf WAN Deployments nach sich zieht. Spinnt man diesen Gedanken zu Ende, kommt man zu dem Schluss, dass die Technologie der Verfügbarkeitsgruppen für geplante Wartungsarbeiten in einem derartigen Umfeld nicht effektiv genutzt werden kann. 6. Automatisches Failover - Nicht immer möglich Sowohl die SQL Server FCI, als auch Verfügbarkeitsgruppen unterstützen automatisches Failover. Möchte man diese jedoch kombinieren, wird das Ergebnis kein automatisches Failover sein. Denn ihr Zusammentreffen im Failover-Fall führt zu Race Conditions (Wettlaufsituationen), weshalb diese Konfiguration nicht länger das automatische Failover zu einem Replikat in einer Verfügbarkeitsgruppe erlaubt. Auch hier bestätigt sich wieder die tiefere Problematik von AlwaysOn, mit einer Zusammensetzung aus unterschiedlichen Technologien und der Abhängigkeit zu Windows. 7. Problematische RTO (Recovery Time Objective) Microsoft postioniert die SQL Server Multi-Subnet Clustering Architektur als brauchbare HA/DR Architektur. Bedenkt man jedoch die Problematik im Zusammenhang mit DNS Replikation und den möglichen langen Wartezeiten auf Client-Seite von bis zu 16 Minuten, sind strenge RTO Anforderungen (Recovery Time Objectives) nicht erfüllbar. Im Gegensatz zu Oracle besitzt der SQL Server keine Datenbank-integrierten Technologien, wie Oracle Fast Application Notification (FAN) oder Oracle Fast Connection Failover (FCF). 8. Problematische RPO (Recovery Point Objective) SQL Server ermöglicht Forced Failover (erzwungenes Failover), bietet jedoch keine Möglichkeit zur automatischen Übertragung der letzten Datenbits von einem alten zu einem neuen primären Replikat, wenn der Verfügbarkeitsmodus asynchron war. Oracle Data Guard hingegen bietet diese Unterstützung durch das Flush Redo Feature. Dies sichert "Zero Data Loss" und beste RPO auch in erzwungenen Failover-Situationen. 9. Lesbare Sekundäre Replikate mit Einschränkungen Aufgrund des Snapshot Isolation Transaction Level für lesbare sekundäre Replikate, besitzen diese Einschränkungen mit Auswirkung auf die primäre Datenbank. Die Bereinigung von Ghost Records auf der primären Datenbank, wird beeinflusst von lang laufenden Abfragen auf der lesabaren sekundären Datenbank. Die lesbare sekundäre Datenbank kann nicht in die Verfügbarkeitsgruppe aufgenommen werden, wenn es aktive Transaktionen auf der primären Datenbank gibt. Zusätzlich können DLL Änderungen auf der primären Datenbank durch Abfragen auf der sekundären blockiert werden. Und imkrementelle Backups werden hier nicht unterstützt.   Keine dieser Restriktionen existiert unter Oracle Data Guard.

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  • Is Social Media The Vital Skill You Aren’t Tracking?

    - by HCM-Oracle
    By Mark Bennett - Originally featured in Talent Management Excellence The ever-increasing presence of the workforce on social media presents opportunities as well as risks for organizations. While on the one hand, we read about social media embarrassments happening to organizations, on the other we see that social media activities by workers and candidates can enhance a company’s brand and provide insight into what individuals are, or can become, influencers in the social media sphere. HR can play a key role in helping organizations make the most value out of the activities and presence of workers and candidates, while at the same time also helping to manage the risks that come with the permanence and viral nature of social media. What is Missing from Understanding Our Workforce? “If only HP knew what HP knows, we would be three-times more productive.”  Lew Platt, Former Chairman, President, CEO, Hewlett-Packard  What Lew Platt recognized was that organizations only have a partial understanding of what their workforce is capable of. This lack of understanding impacts the company in several negative ways: 1. A particular skill that the company needs to access in one part of the organization might exist somewhere else, but there is no record that the skill exists, so the need is unfulfilled. 2. As market conditions change rapidly, the company needs to know strategic options, but some options are missed entirely because the company doesn’t know that sufficient capability already exists to enable those options. 3. Employees may miss out on opportunities to demonstrate how their hidden skills could create new value to the company. Why don’t companies have that more complete picture of their workforce capabilities – that is, not know what they know? One very good explanation is that companies put most of their efforts into rating their workforce according to the jobs and roles they are filling today. This is the essence of two important talent management processes: recruiting and performance appraisals.  In recruiting, a set of requirements is put together for a job, either explicitly or indirectly through a job description. During the recruiting process, much of the attention is paid towards whether the candidate has the qualifications, the skills, the experience and the cultural fit to be successful in the role. This makes a lot of sense.  In the performance appraisal process, an employee is measured on how well they performed the functions of their role and in an effort to help the employee do even better next time, they are also measured on proficiency in the competencies that are deemed to be key in doing that job. Again, the logic is impeccable.  But in both these cases, two adages come to mind: 1. What gets measured is what gets managed. 2. You only see what you are looking for. In other words, the fact that the current roles the workforce are performing are the basis for measuring which capabilities the workforce has, makes them the only capabilities to be measured. What was initially meant to be a positive, i.e. identify what is needed to perform well and measure it, in order that it can be managed, comes with the unintended negative consequence of overshadowing the other capabilities the workforce has. This also comes with an employee engagement price, for the measurements and management of workforce capabilities is to typically focus on where the workforce comes up short. Again, it makes sense to do this, since improving a capability that appears to result in improved performance benefits, both the individual through improved performance ratings and the company through improved productivity. But this is based on the assumption that the capabilities identified and their required proficiencies are the only attributes of the individual that matter. Anything else the individual brings that results in high performance, while resulting in a desired performance outcome, often goes unrecognized or underappreciated at best. As social media begins to occupy a more important part in current and future roles in organizations, businesses must incorporate social media savvy and innovation into job descriptions and expectations. These new measures could provide insight into how well someone can use social media tools to influence communities and decision makers; keep abreast of trends in fast-moving industries; present a positive brand image for the organization around thought leadership, customer focus, social responsibility; and coordinate and collaborate with partners. These measures should demonstrate the “social capital” the individual has invested in and developed over time. Without this dimension, “short cut” methods may generate a narrow set of positive metrics that do not have real, long-lasting benefits to the organization. How Workforce Reputation Management Helps HR Harness Social Media With hundreds of petabytes of social media data flowing across Facebook, LinkedIn and Twitter, businesses are tapping technology solutions to effectively leverage social for HR. Workforce reputation management technology helps organizations discover, mobilize and retain talent by providing insight into the social reputation and influence of the workforce while also helping organizations monitor employee social media policy compliance and mitigate social media risk.  There are three major ways that workforce reputation management technology can play a strategic role to support HR: 1. Improve Awareness and Decisions on Talent Many organizations measure the skills and competencies that they know they need today, but are unaware of what other skills and competencies their workforce has that could be essential tomorrow. How about whether your workforce has the reputation and influence to make their skills and competencies more effective? Many organizations don’t have insight into the social media “reach” their workforce has, which is becoming more critical to business performance. These features help organizations, managers, and employees improve many talent processes and decision making, including the following: Hiring and Assignments. People and teams with higher reputations are considered more valuable and effective workers. Someone with high reputation who refers a candidate also can have high credibility as a source for hires.   Training and Development. Reputation trend analysis can impact program decisions regarding training offerings by showing how reputation and influence across the workforce changes in concert with training. Worker reputation impacts development plans and goal choices by helping the individual see which development efforts result in improved reputation and influence.   Finding Hidden Talent. Managers can discover hidden talent and skills amongst employees based on a combination of social profile information and social media reputation. Employees can improve their personal brand and accelerate their career development.  2. Talent Search and Discovery The right technology helps organizations find information on people that might otherwise be hidden. By leveraging access to candidate and worker social profiles as well as their social relationships, workforce reputation management provides companies with a more complete picture of what their knowledge, skills, and attributes are and what they can in turn access. This more complete information helps to find the right talent both outside the organization as well as the right, perhaps previously hidden talent, within the organization to fill roles and staff projects, particularly those roles and projects that are required in reaction to fast-changing opportunities and circumstances. 3. Reputation Brings Credibility Workforce reputation management technology provides a clearer picture of how candidates and workers are viewed by their peers and communities across a wide range of social reputation and influence metrics. This information is less subject to individual bias and can impact critical decision-making. Knowing the individual’s reputation and influence enables the organization to predict how well their capabilities and behaviors will have a positive effect on desired business outcomes. Many roles that have the highest impact on overall business performance are dependent on the individual’s influence and reputation. In addition, reputation and influence measures offer a very tangible source of feedback for workers, providing them with insight that helps them develop themselves and their careers and see the effectiveness of those efforts by tracking changes over time in their reputation and influence. The following are some examples of the different reputation and influence measures of the workforce that Workforce Reputation Management could gather and analyze: Generosity – How often the user reposts other’s posts. Influence – How often the user’s material is reposted by others.  Engagement – The ratio of recent posts with references (e.g. links to other posts) to the total number of posts.  Activity – How frequently the user posts. (e.g. number per day)  Impact – The size of the users’ social networks, which indicates their ability to reach unique followers, friends, or users.   Clout – The number of references and citations of the user’s material in others’ posts.  The Vital Ingredient of Workforce Reputation Management: Employee Participation “Nothing about me, without me.” Valerie Billingham, “Through the Patient’s Eyes”, Salzburg Seminar Session 356, 1998 Since data resides primarily in social media, a question arises: what manner is used to collect that data? While much of social media activity is publicly accessible (as many who wished otherwise have learned to their chagrin), the social norms of social media have developed to put some restrictions on what is acceptable behavior and by whom. Disregarding these norms risks a repercussion firestorm. One of the more recognized norms is that while individuals can follow and engage with other individual’s public social activity (e.g. Twitter updates) fairly freely, the more an organization does this unprompted and without getting permission from the individual beforehand, the more likely the organization risks a totally opposite outcome from the one desired. Instead, the organization must look for permission from the individual, which can be met with resistance. That resistance comes from not knowing how the information will be used, how it will be shared with others, and not receiving enough benefit in return for granting permission. As the quote above about patient concerns and rights succinctly states, no one likes not feeling in control of the information about themselves, or the uncertainty about where it will be used. This is well understood in consumer social media (i.e. permission-based marketing) and is applicable to workforce reputation management. However, asking permission leaves open the very real possibility that no one, or so few, will grant permission, resulting in a small set of data with little usefulness for the company. Connecting Individual Motivation to Organization Needs So what is it that makes an individual decide to grant an organization access to the data it wants? It is when the individual’s own motivations are in alignment with the organization’s objectives. In the case of workforce reputation management, when the individual is motivated by a desire for increased visibility and career growth opportunities to advertise their skills and level of influence and reputation, they are aligned with the organizations’ objectives; to fill resource needs or strategically build better awareness of what skills are present in the workforce, as well as levels of influence and reputation. Individuals can see the benefit of granting access permission to the company through multiple means. One is through simple social awareness; they begin to discover that peers who are getting more career opportunities are those who are signed up for workforce reputation management. Another is where companies take the message directly to the individual; we think you would benefit from signing up with our workforce reputation management solution. Another, more strategic approach is to make reputation management part of a larger Career Development effort by the company; providing a wide set of tools to help the workforce find ways to plan and take action to achieve their career aspirations in the organization. An effective mechanism, that facilitates connecting the visibility and career growth motivations of the workforce with the larger context of the organization’s business objectives, is to use game mechanics to help individuals transform their career goals into concrete, actionable steps, such as signing up for reputation management. This works in favor of companies looking to use workforce reputation because the workforce is more apt to see how it fits into achieving their overall career goals, as well as seeing how other participation brings additional benefits.  Once an individual has signed up with reputation management, not only have they made themselves more visible within the organization and increased their career growth opportunities, they have also enabled a tool that they can use to better understand how their actions and behaviors impact their influence and reputation. Since they will be able to see their reputation and influence measurements change over time, they will gain better insight into how reputation and influence impacts their effectiveness in a role, as well as how their behaviors and skill levels in turn affect their influence and reputation. This insight can trigger much more directed, and effective, efforts by the individual to improve their ability to perform at a higher level and become more productive. The increased sense of autonomy the individual experiences, in linking the insight they gain to the actions and behavior changes they make, greatly enhances their engagement with their role as well as their career prospects within the company. Workforce reputation management takes the wide range of disparate data about the workforce being produced across various social media platforms and transforms it into accessible, relevant, and actionable information that helps the organization achieve its desired business objectives. Social media holds untapped insights about your talent, brand and business, and workforce reputation management can help unlock them. Imagine - if you could find the hidden secrets of your businesses, how much more productive and efficient would your organization be? Mark Bennett is a Director of Product Strategy at Oracle. Mark focuses on setting the strategic vision and direction for tools that help organizations understand, shape, and leverage the capabilities of their workforce to achieve business objectives, as well as help individuals work effectively to achieve their goals and navigate their own growth. His combination of a deep technical background in software design and development, coupled with a broad knowledge of business challenges and thinking in today’s globalized, rapidly changing, technology accelerated economy, has enabled him to identify and incorporate key innovations that are central to Oracle Fusion’s unique value proposition. Mark has over the course of his career been in charge of the design, development, and strategy of Talent Management products and the design and development of cutting edge software that is better equipped to handle the increasingly complex demands of users while also remaining easy to use. Follow him @mpbennett

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  • How to Run Low-Cost Minecraft on a Raspberry Pi for Block Building on the Cheap

    - by Jason Fitzpatrick
    We’ve shown you how to run your own blocktastic personal Minecraft server on a Windows/OSX box, but what if you crave something lighter weight, more energy efficient, and always ready for your friends? Read on as we turn a tiny Raspberry Pi machine into a low-cost Minecraft server you can leave on 24/7 for around a penny a day. Why Do I Want to Do This? There’s two aspects to this tutorial, running your own Minecraft server and specifically running that Minecraft server on a Raspberry Pi. Why would you want to run your own Minecraft server? It’s a really great way to extend and build upon the Minecraft play experience. You can leave the server running when you’re not playing so friends and family can join and continue building your world. You can mess around with game variables and introduce mods in a way that isn’t possible when you’re playing the stand-alone game. It also gives you the kind of control over your multiplayer experience that using public servers doesn’t, without incurring the cost of hosting a private server on a remote host. While running a Minecraft server on its own is appealing enough to a dedicated Minecraft fan, running it on the Raspberry Pi is even more appealing. The tiny little Pi uses so little resources that you can leave your Minecraft server running 24/7 for a couple bucks a year. Aside from the initial cost outlay of the Pi, an SD card, and a little bit of time setting it up, you’ll have an always-on Minecraft server at a monthly cost of around one gumball. What Do I Need? For this tutorial you’ll need a mix of hardware and software tools; aside from the actual Raspberry Pi and SD card, everything is free. 1 Raspberry Pi (preferably a 512MB model) 1 4GB+ SD card This tutorial assumes that you have already familiarized yourself with the Raspberry Pi and have installed a copy of the Debian-derivative Raspbian on the device. If you have not got your Pi up and running yet, don’t worry! Check out our guide, The HTG Guide to Getting Started with Raspberry Pi, to get up to speed. Optimizing Raspbian for the Minecraft Server Unlike other builds we’ve shared where you can layer multiple projects over one another (e.g. the Pi is more than powerful enough to serve as a weather/email indicator and a Google Cloud Print server at the same time) running a Minecraft server is a pretty intense operation for the little Pi and we’d strongly recommend dedicating the entire Pi to the process. Minecraft seems like a simple game, with all its blocky-ness and what not, but it’s actually a pretty complex game beneath the simple skin and required a lot of processing power. As such, we’re going to tweak the configuration file and other settings to optimize Rasbian for the job. The first thing you’ll need to do is dig into the Raspi-Config application to make a few minor changes. If you’re installing Raspbian fresh, wait for the last step (which is the Raspi-Config), if you already installed it, head to the terminal and type in “sudo raspi-config” to launch it again. One of the first and most important things we need to attend to is cranking up the overclock setting. We need all the power we can get to make our Minecraft experience enjoyable. In Raspi-Config, select option number 7 “Overclock”. Be prepared for some stern warnings about overclocking, but rest easy knowing that overclocking is directly supported by the Raspberry Pi foundation and has been included in the configuration options since late 2012. Once you’re in the actual selection screen, select “Turbo 1000MhHz”. Again, you’ll be warned that the degree of overclocking you’ve selected carries risks (specifically, potential corruption of the SD card, but no risk of actual hardware damage). Click OK and wait for the device to reset. Next, make sure you’re set to boot to the command prompt, not the desktop. Select number 3 “Enable Boot to Desktop/Scratch”  and make sure “Console Text console” is selected. Back at the Raspi-Config menu, select number 8 “Advanced Options’. There are two critical changes we need to make in here and one option change. First, the critical changes. Select A3 “Memory Split”: Change the amount of memory available to the GPU to 16MB (down from the default 64MB). Our Minecraft server is going to ruin in a GUI-less environment; there’s no reason to allocate any more than the bare minimum to the GPU. After selecting the GPU memory, you’ll be returned to the main menu. Select “Advanced Options” again and then select A4 “SSH”. Within the sub-menu, enable SSH. There is very little reason to keep this Pi connected to a monitor and keyboard, by enabling SSH we can remotely access the machine from anywhere on the network. Finally (and optionally) return again to the “Advanced Options” menu and select A2 “Hostname”. Here you can change your hostname from “raspberrypi” to a more fitting Minecraft name. We opted for the highly creative hostname “minecraft”, but feel free to spice it up a bit with whatever you feel like: creepertown, minecraft4life, or miner-box are all great minecraft server names. That’s it for the Raspbian configuration tab down to the bottom of the main screen and select “Finish” to reboot. After rebooting you can now SSH into your terminal, or continue working from the keyboard hooked up to your Pi (we strongly recommend switching over to SSH as it allows you to easily cut and paste the commands). If you’ve never used SSH before, check out how to use PuTTY with your Pi here. Installing Java on the Pi The Minecraft server runs on Java, so the first thing we need to do on our freshly configured Pi is install it. Log into your Pi via SSH and then, at the command prompt, enter the following command to make a directory for the installation: sudo mkdir /java/ Now we need to download the newest version of Java. At the time of this publication the newest release is the OCT 2013 update and the link/filename we use will reflect that. Please check for a more current version of the Linux ARMv6/7 Java release on the Java download page and update the link/filename accordingly when following our instructions. At the command prompt, enter the following command: sudo wget --no-check-certificate http://www.java.net/download/jdk8/archive/b111/binaries/jdk-8-ea-b111-linux-arm-vfp-hflt-09_oct_2013.tar.gz Once the download has finished successfully, enter the following command: sudo tar zxvf jdk-8-ea-b111-linux-arm-vfp-hflt-09_oct_2013.tar.gz -C /opt/ Fun fact: the /opt/ directory name scheme is a remnant of early Unix design wherein the /opt/ directory was for “optional” software installed after the main operating system; it was the /Program Files/ of the Unix world. After the file has finished extracting, enter: sudo /opt/jdk1.8.0/bin/java -version This command will return the version number of your new Java installation like so: java version "1.8.0-ea" Java(TM) SE Runtime Environment (build 1.8.0-ea-b111) Java HotSpot(TM) Client VM (build 25.0-b53, mixed mode) If you don’t see the above printout (or a variation thereof if you’re using a newer version of Java), try to extract the archive again. If you do see the readout, enter the following command to tidy up after yourself: sudo rm jdk-8-ea-b111-linux-arm-vfp-hflt-09_oct_2013.tar.gz At this point Java is installed and we’re ready to move onto installing our Minecraft server! Installing and Configuring the Minecraft Server Now that we have a foundation for our Minecraft server, it’s time to install the part that matter. We’ll be using SpigotMC a lightweight and stable Minecraft server build that works wonderfully on the Pi. First, grab a copy of the the code with the following command: sudo wget http://ci.md-5.net/job/Spigot/lastSuccessfulBuild/artifact/Spigot-Server/target/spigot.jar This link should remain stable over time, as it points directly to the most current stable release of Spigot, but if you have any issues you can always reference the SpigotMC download page here. After the download finishes successfully, enter the following command: sudo /opt/jdk1.8.0/bin/java -Xms256M -Xmx496M -jar /home/pi/spigot.jar nogui Note: if you’re running the command on a 256MB Pi change the 256 and 496 in the above command to 128 and 256, respectively. Your server will launch and a flurry of on-screen activity will follow. Be prepared to wait around 3-6 minutes or so for the process of setting up the server and generating the map to finish. Future startups will take much less time, around 20-30 seconds. Note: If at any point during the configuration or play process things get really weird (e.g. your new Minecraft server freaks out and starts spawning you in the Nether and killing you instantly), use the “stop” command at the command prompt to gracefully shutdown the server and let you restart and troubleshoot it. After the process has finished, head over to the computer you normally play Minecraft on, fire it up, and click on Multiplayer. You should see your server: If your world doesn’t popup immediately during the network scan, hit the Add button and manually enter the address of your Pi. Once you connect to the server, you’ll see the status change in the server status window: According to the server, we’re in game. According to the actual Minecraft app, we’re also in game but it’s the middle of the night in survival mode: Boo! Spawning in the dead of night, weaponless and without shelter is no way to start things. No worries though, we need to do some more configuration; no time to sit around and get shot at by skeletons. Besides, if you try and play it without some configuration tweaks first, you’ll likely find it quite unstable. We’re just here to confirm the server is up, running, and accepting incoming connections. Once we’ve confirmed the server is running and connectable (albeit not very playable yet), it’s time to shut down the server. Via the server console, enter the command “stop” to shut everything down. When you’re returned to the command prompt, enter the following command: sudo nano server.properties When the configuration file opens up, make the following changes (or just cut and paste our config file minus the first two lines with the name and date stamp): #Minecraft server properties #Thu Oct 17 22:53:51 UTC 2013 generator-settings= #Default is true, toggle to false allow-nether=false level-name=world enable-query=false allow-flight=false server-port=25565 level-type=DEFAULT enable-rcon=false force-gamemode=false level-seed= server-ip= max-build-height=256 spawn-npcs=true white-list=false spawn-animals=true texture-pack= snooper-enabled=true hardcore=false online-mode=true pvp=true difficulty=1 player-idle-timeout=0 gamemode=0 #Default 20; you only need to lower this if you're running #a public server and worried about loads. max-players=20 spawn-monsters=true #Default is 10, 3-5 ideal for Pi view-distance=5 generate-structures=true spawn-protection=16 motd=A Minecraft Server In the server status window, seen through your SSH connection to the pi, enter the following command to give yourself operator status on your Minecraft server (so that you can use more powerful commands in game, without always returning to the server status window). op [your minecraft nickname] At this point things are looking better but we still have a little tweaking to do before the server is really enjoyable. To that end, let’s install some plugins. The first plugin, and the one you should install above all others, is NoSpawnChunks. To install the plugin, first visit the NoSpawnChunks webpage and grab the download link for the most current version. As of this writing the current release is v0.3. Back at the command prompt (the command prompt of your Pi, not the server console–if your server is still active shut it down) enter the following commands: cd /home/pi/plugins sudo wget http://dev.bukkit.org/media/files/586/974/NoSpawnChunks.jar Next, visit the ClearLag plugin page, and grab the latest link (as of this tutorial, it’s v2.6.0). Enter the following at the command prompt: sudo wget http://dev.bukkit.org/media/files/743/213/Clearlag.jar Because the files aren’t compressed in a .ZIP or similar container, that’s all there is to it: the plugins are parked in the plugin directory. (Remember this for future plugin downloads, the file needs to be whateverplugin.jar, so if it’s compressed you need to uncompress it in the plugin directory.) Resart the server: sudo /opt/jdk1.8.0/bin/java -Xms256M -Xmx496M -jar /home/pi/spigot.jar nogui Be prepared for a slightly longer startup time (closer to the 3-6 minutes and much longer than the 30 seconds you just experienced) as the plugins affect the world map and need a minute to massage everything. After the spawn process finishes, type the following at the server console: plugins This lists all the plugins currently active on the server. You should see something like this: If the plugins aren’t loaded, you may need to stop and restart the server. After confirming your plugins are loaded, go ahead and join the game. You should notice significantly snappier play. In addition, you’ll get occasional messages from the plugins indicating they are active, as seen below: At this point Java is installed, the server is installed, and we’ve tweaked our settings for for the Pi.  It’s time to start building with friends!     

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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