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  • Thoughts on iPhone, Flash, IE

    Its interesting to see the debate caused by the iPhone debate over Flash.  In the new version of the iPhone Developer Program License Agreement, Apple bans Flash and Monotouch: 3.3.1 Applications may only use Documented APIs in the manner prescribed by Apple and must not use or call any private APIs. Applications must be originally written in Objective-C, C, C++, or JavaScript as executed by the iPhone OS WebKit engine, and only code written in C, C++, and Objective-C may compile and directly...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Apple apporte l'accélération matérielle Flash sur Mac, mais pas sur l'iPad

    Mise à jour du 28.04.2010 par Katleen Apple apporte l'accélération matérielle Flash sur Mac, mais pas sur l'iPad Apple et Adobe sont toujours en froid, suite au refus catégorique de Steve Jobs d'intégrer Flash dans ses produits. Cependant, une nouvelle API dévoilée par la firme de Cupertino vient mettre un peu d'eau dans le vin de Mac OS X. Video Decode Acceleration Framework est arrivé avec la dernière mise à jour 10.6.3 pour Snow Leopard. Seule la dernière révision de Mac OS X pourra donc en bénéficier. Leopard et les autres versions précédentes ne pourront donc pas en bénéficier. L'API permettra aux applications tierces d'accéder à la carte graphique pour effec...

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  • how does server communication work in a flash game with a php backend

    - by Tim Rogers
    I am trying to create a browser game using actionscript/flash. Currently, I'm trying to understand how I would go about creating a back-end which interfaced with my MySQL database. As far as I understand, If I create a php file on a webserver called test.php and then navigate to a webpage hosted on the server eg. www.example.com/test, the php script will run and display the result in my browser. This would use http. Is this how communication between client and server usually works in a flash game? for example, if the game needed to query the db. Would actionscript have to essentially invoke the url of the php script that would execute the query? it could then parse the data and use it. If this is the case, then is JSON considered a good way to transfer data over http?

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  • Firefox 4 : sortie de la beta 12, améliorations du support du Flash et de l'accélération matérielle

    Firefox 4 : sortie de la beta 12 Améliorations du support du Flash et de l'accélération matérielle Mise à jour du 28/02/11 La douzième ? et a priori dernière - beta de Firefox 4 est sortie ce week-end. Elle corrige 7.000 bugs et apporte une amélioration dans la lecture des vidéos (en Flash). L'intégration de l'accélération matérielle (allouer des tâches spécifiques de calcul au GPU plutôt qu'au CPU) a elle aussi été retravaillée. Le tout permettant une meilleure stabilité du navigateur. Elle n'inclut malheureusement pas encore les patchs « miracles*» qui permettent de diviser par deux son temps de démarrage (lire par ail...

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  • Swiffy le convertisseur de fichiers Flash en HTML5 de Google

    Swiffy le convertisseur de fichiers Flash en HTML5 De Google Google vient de lancer un nouveau service permettant de convertir en quelques clics les fichiers Falsh (.fla) en fichiers HTML5. L'outil a été développé à l'origine par Pieter Senster, un ingénieur qui avait effectué un stage l'été dernier à Mountain View. Ses travaux portaient sur la manière d'afficher des animations Flash sur des appareils ne supportant pas la technologie d'Adobe comme l'iPhone ou l'iPad. Le résultat de ses recherches a donné naissance à "Swiffy", un service qui s'appuie sur le support de la technologie SVG par les navigateurs, couplé au standard du CSS3 et au format d'échange de données JSON....

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  • How to Deauthorize Flash Content Before You Sell Your PC

    - by Taylor Gibb
    When it comes to selling your old digital equipment you usually should wipe it of all digital traces with something like DBAN, however if you cant there are some precautions you should take, here’s one related to flash content you may have viewed on your PC. When you rent or purchase a movie over a service that uses flash, it authorizes your PC to play that particular content. When you sell your PC, unless you deauthorize your PC, the new owner will still be able to view and play the content your purchased. 6 Ways Windows 8 Is More Secure Than Windows 7 HTG Explains: Why It’s Good That Your Computer’s RAM Is Full 10 Awesome Improvements For Desktop Users in Windows 8

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  • Flash Retirement - HTML to be "the one"

    - by RichMill
    I will update this blog post as we get closer to the retirement of the Flash portal. As you might have read the support.oracle.com  flash site will be replaced with what you see in supporthtml.oracle.com,  once we get the rest of the features and functions ported over to the html site. The HTML site is written using Oracle's ADF stack. So we are now pretty much 100% eating our own dog food.  More details to follow.

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  • Leapfrog Crammer won't mount as a USB flash drive

    - by William
    I can't seem to get the Leapfrog Crammer study and sound system to show up as a flash drive under ubuntu so I can transfer stuff to it. I don't want to install the leapfrog bloatware, can someone help me with this? Additional Information: When I plug my crammer into my computer it shows a 1 MB file system with a link to download the crammer software. I want to know how to access the rest of the crammer's file system so I can transfer music to it. The crammer does not show any other partitions in natulius. According to an article on the internet, the crammed is divided into three partitions: One with a link to install the crammer software, one with all content(music, flash cards, etc.) and one for firmware. I want to know how to access the one with the content so I can add music to the player. Can anyone help me with this? Thanks in advance.

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  • Port flash game to native android

    - by wirate
    Alright here is the problem: the creators of a quite popular flash-based game have asked me to port their game to Android. They are not interested in any other platforms so we don't need to be worrying about iOS or PC. They want the best performance on just Android (I guess that's the point of porting a flash-based game. They could have just went with it) They found Unity 'slow'. How would the performance (on android) of other engines compare? Are they expecting too much i.e. finding Unity slow? I am in favor of Unity since development is a little easier with more things being visual (I am not experienced as you might have guessed). This would be an example of the type of game I am to port Thanks!

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  • ExternalInterface

    - by Jesse
    Hey, so I'm having a bunch of trouble getting ExternalInterface to work, which is odd, because I use it somewhat often. I'm hoping it's something I just missed because I've been looking at it too long. The flash_ready function is correctly returning the objectID, and as far as I can tell, everything else is in order. Unfortunately, when I run it, I get an error (varying by browser) telling me that basically document.getElementById(<movename>).test() is not a valid method. Here's the code: javascript: function flash_ready(i){ document.getElementById(i).test('success!'); } Embed Html (Generated): <script type="text/javascript"> swfobject.embedSWF("/chainmaille/includes/media/flash/upload_image.swf", "/chainmaille/includes/media/flash/upload_image", "500", "50", "9.0.0","expressInstall.swf", {}, {allowScriptAccess:'always', wmode:'transparent'},{id:'uploader_flash',name:'uploader_flash'}); </script> <object type="application/x-shockwave-flash" id="uploader_flash" name="uploader_flash" data="/chainmaille/includes/media/flash/upload_image.swf" width="500" height="50"><param name="allowScriptAccess" value="always"><param name="wmode" value="transparent"></object> AS3 : package com.jesseditson.uploader { import flash.display.MovieClip; import flash.external.ExternalInterface; import flash.system.Security; public class UI extends MovieClip { // Initialization: public function UI() { Security.allowDomain('*'); ExternalInterface.addCallback("test", test); var jscommand:String = "flash_ready('"+ExternalInterface.objectID+"');"; var url:URLRequest = new URLRequest("javascript:" + jscommand + " void(0);"); navigateToURL(url, "_self"); } public function test(t){ trace(t); } } } Swfobject is being included via google code, and the flash embeds just fine, so that's not the problem. I've got a very similar setup working on another server, but can't seem to get it working on this one. It's a Hostgator shared server. Could it be the server's fault? Anybody see any obvious syntax problems? Thanks in advance!

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  • How to make a small flash swf with ComboBox in Actionscript 3?

    - by Sint
    I have a pure Actionscript 3 project, using flash.* libraries, compiles down to about 6k (using mxmlc). Program handles about 1k shapes, a few sprites, a sockets connection, works great (tastes less filling). Now, how would I add a ComboBox control without incurring excessive bloat? More specificially, I would like to keep the size under 100k. So far I have tried: Adobe mx.controls ComboBoxexample - simple mxml example compiles to 200+k both on my main Linux Box using mxmlc and in Windows using Flash Builder 4 Yahoo Astra - uses mx libraries underneath(so as bloated as Adobe?), plus does not contain exact ComboBox Keith Peter's MinimalComps - seems small, but far from providing ComboBox functionality SPAS (Swing Package for Actionscript) - compiles to 130k, but alpha version of ComboBox does not let me adjust height... asuilib - compiles to 40k, unfortunately this ComboBox does not provide for scrolling items...if it does not fit on screen no way to scroll to it Now my questions: Is there a way to lower size for projects importing mx.controls ? Maybe there is a way to fix SPAS or asuilib ComboBoxes? Perhaps, there are some other libraries which provide a ComboBox(or DropList)?

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  • How do I get my Flash CS4 buttons to direct the user to another URL?

    - by goldenfeelings
    My apologies if this has been fully addressed before, but I've read through several other threads and still can't seem to get my file to work. My actionscript code is at the bottom of this message. I created it using instructions from the Adobe website: http://help.adobe.com/en_US/ActionScript/3.0_ProgrammingAS3/WS5b3ccc516d4fbf351e63e3d118a9b90204-7fd7.html I believe I have all of my objects set to the correct type of symbol (button) and all of my instances are named appropriately (see screenshot here: www.footprintsfamilyphoto.com/wp-content/themes/Footprints/images/flash_buttonissue.jpg) Action Script here. Let me know if you have suggestions! (Note: I am very new to Flash): stop (); function families(event:MouseEvent):void { var targetURL:URLRequest = new URLRequest("http://www.footprintsfamilyphoto.com/portfolio/families"); navigateToURL(targetURL); } bc_btn1.addEventListener(MouseEvent.CLICK, families); bc_btn2.addEventListener(MouseEvent.CLICK, families); function families(event:MouseEvent):void { var targetURL:URLRequest = new URLRequest("http://www.footprintsfamilyphoto.com/portfolio/families"); navigateToURL(targetURL); } f_btn1.addEventListener(MouseEvent.CLICK, families); f_btn2.addEventListener(MouseEvent.CLICK, families); function families(event:MouseEvent):void { var targetURL:URLRequest = new URLRequest("http://www.footprintsfamilyphoto.com/portfolio/families"); navigateToURL(targetURL); } cw_btn1.addEventListener(MouseEvent.CLICK, families); cw_btn2.addEventListener(MouseEvent.CLICK, families);

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  • Flash ne sera pas disponible sur Android 4.1, Adobe annonce le retrait de l'application de Google Play dès le 15 août

    Flash ne sera pas disponible sur Android 4.1 Adobe annonce le retrait de l'application de Google Play dès le 15 août Mise à jour du 02/07/2012, par Hinault Romaric Le lecteur Flash ne sera pas disponible pour Android 4.1, la prochaine version du système d'exploitation mobile présentée la semaine dernière lors du Google I/O. Adobe avait annoncé en fin d'année dernière qu'il arrêtait avec le développement de Flash pour les plateformes mobiles (lire ci-avant). C'est donc sans surprise que l'éditeur dans un billet de blog a déclaré qu'il n'y aurait pas de certification de Flash pour Android 4.1. Le programm...

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  • guvciew/youtube problem

    - by Anonymous
    I'm fairly new to Linux. Running on 12.10 Ubuntu. I've been running into some problems recording videos. Cheese crashes (as I've read from other users), YouTube will not allow me to select Allow (flash in Chrome and in Firefox). I managed to get 1 video uploaded from my cam and it worked about half the time, cut the audio off, lagged, etc. My computer is fine 4gigs, 32-bit i5 so it shouldn't be a problem. Now onto guv, I managed to get 1 video to work and after that every video I save it comes up with an orange file that looks like a film. I tried to change the file name, open in VLC, everything. I love Ubuntu and I'm never going back to Windows, ever One other thing to note is I am allowed to click "allowed" in Tiny chat. I even went to the adobe website to allow everything to bypass allow, deny option and nothing. Even went out of my way to add youtube/upload/cam for it to allow it and nothing. I realize right now Flash has been terrible for the past couple of months (especially in Chrome). What my question is well first and foremost, how do I fix this, if possible? I've thought about running Wine but I haven't heard anything good about it and I've already re reformated Ubuntu twice. Is there a codec pack I need too? Like I said everything works fine, especially in Chrome. It allows me to broadcast, no lag, and my mic works fine. guv would be my best option at this point because everything I've tried has given me nothing but trouble Thanks and I hope you guys can give me an answer. I've been at this for 2-3 days straight now. I could even go out of my way to not use Youtube and use something similar if it came down to it.

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  • How to bypass Forefront TMG for downloading from Adobe Cloud

    - by user1006272
    I hope that this question has not been asked as I've spent a couple of days googling around trying to find a solution. I have one computer that needs to download from Adobe Cloud to install applications like Photoshop etc... The issue I'm having is that Adobe uses a download manager program (AdobeApplicationManager.exe) that just keeps incrementing the time left on the download of any app like Photoshop. Is there a way to allow just the download manager from that one computer to bypass any filtering settings in Forefront TMG 2010? I have very little knowledge of servers / ISA servers / Forefront TMG and have been thrown into this position by luck I guess. Any help with this would be highly appreciated. Thanks in advance.

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  • Thoughts on iPhone, Flash, IE

    - by guybarrette
    It’s interesting to see the debate caused by the iPhone debate over Flash.  In the new version of the iPhone Developer Program License Agreement, Apple bans Flash and Monotouch: 3.3.1 — Applications may only use Documented APIs in the manner prescribed by Apple and must not use or call any private APIs. Applications must be originally written in Objective-C, C, C++, or JavaScript as executed by the iPhone OS WebKit engine, and only code written in C, C++, and Objective-C may compile and directly link against the Documented APIs (e.g., Applications that link to Documented APIs through an intermediary translation or compatibility layer or tool are prohibited). In Adobe’s last SEC filing, they list the iPhone/iPad as a threat to their business. http://www.sec.gov/Archives/edgar/data/796343/000079634310000007/form_10q.htm#riskfactors We offer our desktop application-based products primarily on Windows and Macintosh platforms. We generally offer our server-based products on the Linux platform as well as the Windows and UNIX platforms. To the extent that there is a slowdown of customer purchases of personal computers on either the Windows or Macintosh platform or in general, to the extent that we have difficulty transitioning product or version releases to new Windows and Macintosh operating systems, or to the extent that significant demand arises for our products or competitive products on other platforms before we choose and are able to offer our products on these platforms our business could be harmed. Additionally, to the extent new releases of operating systems or other third-party products, platforms or devices, such as the Apple iPhone or iPad, make it more difficult for our products to perform, and our customers are persuaded to use alternative technologies, our business could be harmed. I had a conversation recently about IE9 and people were asking why is Microsoft spending money and resources to build IE9 now that we have Silverlight.  It makes just no sense to put so much efforts to support HTML 5 in IE because it’s overlapping with Silverlight, no?  Well, what if Chrome became the dominant browser and all of a sudden, Google would remove the object tag?  Would Microsoft be in the same position as Adobe is right now on the iPhone? What do you think? var addthis_pub="guybarrette";

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Community Conversation

    - by ultan o'broin
    Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • Interesting links week #10

    - by erwin21
    Below a list of interesting links that I found this week: Interaction: The Ultimate 20 Usability Tips for Your Website Frontend: Adobe Releases Flash-to-HTML5 Converter, Codenamed Wallaby Development: 10 Tips for Decreasing Web Page Load Times Ten Things Every WordPress Plugin Developer Should Know Progressive enhancement tutorial with ASP.NET MVC 3 and jQuery Marketing: 5 Tips for SEO & User-Friendly Copy Other: Interested in more interesting links follow me at twitter http://twitter.com/erwingriekspoor

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  • Software installation problem

    - by user91155
    I just installed Ubuntu today and I went to the Ubuntu software center to install Adobe Flash player. And when the install button is pressed, I received the following message: Package dependencies cannot be resolved This error could be caused by required additional software packages which are missing or not installable. Futhermore there could be a conflict between software packages which are not allowed to be installed at the same time. Please help me.

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