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  • ecommerce item deleted by user, 301 rediret to HOME PAGE or 404 not found?

    - by Marco Demaio
    I know this question is someway similar to this one where they reccomend using 404, but after reading this other one where they suggest to use 301 when changing site urls (in the specific case was due to redesign/refactoring) I get a bit of confused and I hope someone could clarify for this specific example: Let's say I have an ecommerce site, let's also say the final user inserted some interesting items in the site and the ecommerce webapp created the item pages at the urls: http://...?id=20, http://...?id=30 etc. Now let's say some of these interesting items got many external links toward them from many other sites because some people found those items very interesting and linked to them. After some years the final user deletes those items, so obviously the pages/urls http://...?id=20, http://...?id=30, etc. now do not exist anymore, but still many pages on the web are linking toward them. What should the ecommerce site do now, just show a 404 page for those items? But, I'm confused, wouldn't this loose all the Google PR passed by the external links to the items pages? So isn't it better to use 301 redirect to HOME PAGE that at least passes the PR to the HOME PAGE? Thanks, EDIT: Well, according to answeres the best thing to do so far is to do a 404/410. In order to make this question more complete, I would like to talk about a special case, just to make sure I understood. properly. Let's say the user creates those items again (the ones he previously deleted at point 4), maybe he changes a bit their names and description, but they are basically the same items. The webapp has no way to know these new added items were the old items so it obviously create them as new items with new urls http://...?id=100, http://...?id=101, does it makes sense at this point to redirect 301 the old urls to the new ones? MORE EDIT (It would be VERY IMPORTANT TO UNDERSTAND): Well according to the clever answers received so far it seems for the special case, explained in my last EDIT, I could use 301, since it's something of not deceptive cause basically the new pages is a replacement for the old page in term of contents. This is basically done to keep the PR passed from external link and also for better user experience. But beside the user experince, that is discussible (*1), in order to preserve PR from external broken linlks why not just always use 301, In my understanding Google dislikes duplicated contents, but are we sure that 301 redirect to HOME PAGE is seen as duplicated contents for Google?! Google itself suggests to redircet 301 index.html to document root so if they consider 301 as duplicated contents wouldn't that be considered duplicated contents too?! Why do they suggest it? Let me provoke you: “why not just add a 301 to HOME PAGE for every not found page?” (*1) as a user, when I follo a broken url from some external link to some website's page I would stick more on this website if I get redirected to HOME PAGE rather than seeing a 404 page where I would think the webiste does not even exist anymore and maybe I don't even try to go to HOME PAGE of the website.

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  • The Minimalist's Approach to Content Governance

    - by Kellsey Ruppel
    This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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  • Top down space game control problem

    - by Phil
    As the title suggests I'm developing a top down space game. I'm not looking to use newtonian physics with the player controlled ship. I'm trying to achieve a control scheme somewhat similar to that of FlatSpace 2 (awesome game). I can't figure out how to achieve this feeling with keyboard controls as opposed to mouse controls though. Any suggestions? I'm using Unity3d and C# or javaScript (unityScript or whatever is the correct term) works fine if you want to drop some code examples. Edit: Of course I should describe FlatSpace 2's control scheme, sorry. You hold the mouse button down and move the mouse in the direction you want the ship to move in. But it's not the controls I don't know how to do but rather the feeling of a mix of driving a car and flying an aircraft. It's really well made. Youtube link: FlatSpace2 on iPhone I'm not developing an iPhone game but the video shows the principle of the movement style. Edit 2 As there seems to be a slight interest, I'll post the version of the code I've used to continue. It works good enough. Sometimes good enough is sufficient! using UnityEngine; using System.Collections; public class ShipMovement : MonoBehaviour { public float directionModifier; float shipRotationAngle; public float shipRotationSpeed = 0; public double thrustModifier; public double accelerationModifier; public double shipBaseAcceleration = 0; public Vector2 directionVector; public Vector2 accelerationVector = new Vector2(0,0); public Vector2 frictionVector = new Vector2(0,0); public int shipFriction = 0; public Vector2 shipSpeedVector; public Vector2 shipPositionVector; public Vector2 speedCap = new Vector2(0,0); void Update() { directionModifier = -Input.GetAxis("Horizontal"); shipRotationAngle += ( shipRotationSpeed * directionModifier ) * Time.deltaTime; thrustModifier = Input.GetAxis("Vertical"); accelerationModifier = ( ( shipBaseAcceleration * thrustModifier ) ) * Time.deltaTime; directionVector = new Vector2( Mathf.Cos(shipRotationAngle ), Mathf.Sin(shipRotationAngle) ); //accelerationVector = Vector2(directionVector.x * System.Convert.ToDouble(accelerationModifier), directionVector.y * System.Convert.ToDouble(accelerationModifier)); accelerationVector.x = directionVector.x * (float)accelerationModifier; accelerationVector.y = directionVector.y * (float)accelerationModifier; // Set friction based on how "floaty" controls you want shipSpeedVector.x *= 0.9f; //Use a variable here shipSpeedVector.y *= 0.9f; //<-- as well shipSpeedVector += accelerationVector; shipPositionVector += shipSpeedVector; gameObject.transform.position = new Vector3(shipPositionVector.x, 0, shipPositionVector.y); } }

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  • Fast Data Executive Round Table FY14 event kit

    - by JuergenKress
    We are very interested to run joint marketing events jointly with you as our partners! At our SOA Community Workspace (SOA Community membership required) you can find a new Fast Data Executive Round Table FY14 event kit. This event is designed at senior IT and executives level for the purposes of education, awareness, and thought leadership around the subject of big data; and a specific flavor of big data - Fast Data - that has begun to spark the imagination of many Oracle customers. Fast Data is not new. It’s a term that was invented initially by Ovum’s Tony Baer as a way to represent the collection of ‘high velocity’ solutions with respect to the big data. For Oracle, the Fast Data campaign in FY13 began as a way to tie a broader set of solutions together (SOA/Business Process Management, Data Integration and Business Analytics) under a set of use cases focused on real-time, high velocity data. It has helped to give Oracle a leap-frog advantage over many of the niche integration vendors (i.e. Informatica, Pega, Tibco, Software AG, Terracotta) who haven’t been able to address these types of end-to-end use cases which rely on the combination of filtering, in-memory data processing, correlation, real-time data movement and transformation, end-to-end analytics, and business process management. Only Oracle can address all the dimensions of fast data, and only Oracle can provide a set of engineered solutions to address this space. This event is designed to continue that thought leadership momentum and raise the awareness about what Oracle Fast Data solutions are designed to solve. It’s designed to highlight real customer solutions and articulate the business benefits that fast data can address. This is not an event that gets into the esoteric technical standards of Hadoop, NoSQL, and in-memory data grids. This is an event that instead gets into the heart of business problems that big data has left un-addressed and charts the path for next steps in fast data. Get the Fast Data Executive Round Table FY14 event kit here. Support marketing campaigns We can support such events by: Oracle speakers - contact your partner manager Marketing budget - contact your A&C marketing manager Event location - free use of Oracle Customer Visitor Centers conference rooms Promote your event at events.oracle.com: http://tinyurl.com/eventspecialized E-Blast: invite customers to your event – contact your A&C marketing manager For additional marketing kits e.g for Business Process Managementplease visit our SOA Community Workspace. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags:

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  • Taking a Chomp out of a (Social Network) Product Hype

    - by kellsey.ruppel
    Andrew Kershaw, Senior Director Oracle Social Network Product Development, speaks about Oracle Social Network One of our competitors is being very aggressive with its own developed Social Network add-on, but there should be no doubt in the minds that the Oracle social capabilities available with Fusion CRM stack up well against it. Within the Oracle Cloud, we have announced a product called Oracle Social Network. That technology is pre-integrated into Fusion Applications, enabling your customer to build a collaborative and social enterprise (without all the noise!). Oracle Social Network is designed together with our Fusion Applications. It is very conveniently pre-integrated with CRM, HCM, Financials, Projects, Supply Chain, and the Fusion family. But what's even better is that the individual teams can take a considered approach to what they are trying to achieve within the collaboration process and the outcome they are trying to enable. Then they can utilize the network and collaboration tools to support that result. And there's more! The Fusion teams can design social interactions that bridge across and outside their individual product lines because we have more than just a product line and they know they have the social network to connect them. I know we have a superior product, but it is our ability to understand and execute across the enterprise that will enable us to deliver a much more robust and capable platform in the short term than our competitor can. We have built a product specifically designed for enterprise social collaboration which is not the same for the competition. We have delivered a much more effective solution - one in which individuals can easily collaborate to get results, while being confident that they know who has access to their information. Our platform has been pre-built to cross the company boundaries and enable our customers to collaborate, not just with their customers, but with their partners and suppliers as well. So Fusion addresses the combination of the enterprise application suite with enterprise collaboration and social networking. Oracle Social Network already has a feature function advantage over our competitor's tool providing a real added value to the employees. Plus Oracle has the ability to execute in a broad enterprise and cross-enterprise way that our competitors cannot. We have the power of a tool that provides the core social fabric across all of the applications, as well as supporting enterprise collaboration. That allows us to provide intelligent business insight, connections, and recommendations that our competitor simply can't. From our competitors, customers get integration for Sales; they get integration for Service, but then they have to integrate every other enterprise asset that they have by themselves. With Oracle, we are doing the integration. Fusion Applications will be pre-integrated, and over time, all of the applications in the business suite, including our Applications Unlimited and specialist industry applications, will connect to the Oracle Social Network. I'm confident these capabilities make Oracle Social Network the only collaboration platform on which to deliver the social enterprise.

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  • How to be successful at BDD Specifications Workshops?

    - by sigo
    Today we tried to introduce BDD in our software development process by having a specification workshop. For this workshop we had 2 developers, 1 tester and 1 business analyst. The workshop lasted 1h30 and by the end of it we managed to figure out some BDD scenarios for our new feature. We tried to focus on finding the scenarios that we could miss, and the difficult ones. At the end of the workshop some people were actually unhappy with the workshop. One developer felt he wasted his time as he was used to be given out the scenarios directly by the business analyst and review them with her. The business analyst didn't feel confident with our scenario coverage (Had a feeling that we could have missed out other important stuff) but more importantly felt that this workshop was also a waste of time as she could have figured out all these scenarios by herself and in a shorter period of time. So my question is how that kind of workshop can actually work. In the theory, given you have a new feature to develop, you put the tree 'amigos' (dev/tester/ba) in the same room so that they can collaborate together on writing the differents requirements for the new feature using examples. I can see all the benefits from that. Specially in term of knowledge sharing and common product/end goal/done vision. But in practice, we still think it is more cost effective to first have a BA to work on his own on the examples and only then to have the scenarios to be reviewed/reworked by the 3 'amigos'. By having the BA to work on his own, we actually feel more confident that we are less going to miss out stuff + we still get to review the scenarios afterward to double check. We don't think than simple brainstorming/deliberate discovery is actually enought to seriously cover all the requirement for a feature. The business analyst is actually the best person for that kind of stuff. The thing we just do is to review what she wrote and see if then we have a common understanding (which could then lead to rewrite some of her scenarios or add new ones she could have missed). This workshop lasted 1h30, and by the end of it, we didn't feel confident enought about wha we did...sure we could have spent more time on it but honestly most people get exhausted after 1h30 of brainstorming. So how can you get that to work effectively in practice ?

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  • Reasons to Use a VM For Development

    - by George Stocker
    Background: I work at a start-up company, where one team uses Virtual Machines to connect to a remote server to do their development, and another team (the team I'm on) uses local IIS/SQL Server 2005/Visual Studio installations to conduct work. Team VM is located about 1000 miles from Team Non-VM, and the servers the VMs run off of are located near Team VM (Latency, for those that are wondering, is about 50ms). A person high in the company is pushing for Team Non-VM to use virtual machines for programming, development, and testing. The latter point we agree on -- we want Virtual Machines to test configurations and various aspects of the web application in a 'clean' state. The Problem: What we don't agree on is having developers using RDP to connect to a desktop remotely that contains Visual Studio, SQL Server, and IIS to do the same development we could do locally on our laptops. I've tried the VM set-up, and besides the color issue, there is a latency issue that is rather noticeable, not to mention that since we're a start-up, a good number of employees work from home on occasion with our work laptops, and this move would cut off the laptops. They'd be turned in. Reasons to Use Remote VMs for Development (Not Testing!): Here are the stated reasons that this person wants us to use VMs: They work for TeamVM. They keep the source code "safe". If we want to work from home, we could just use our home PCs. Licenses (I don't know what the argument is, only that it's been used). Reasons not to use Remote VMs for Development: Here are the stated reasons why we don't want to use VMs: We like working from home. We get a lot done on our own time. We're not going to use our Home PCs to do work related stuff. The Latency is noticeable. Support for the VMs (if they go down, or if we need a new VM) takes a while. We don't have administrative privileges on the VM, and are unable to change settings as needed. What I'm looking for from the community is this: What reasons would you give for not using VMs for development? Keep in mind these are remote VMs -- this isn't a VM running on a local desktop. It's using the laptop (or a desktop) as a thin client for a remote VM. Also, on the other side of the coin: Is there something we're missing that makes VMs more palatable for development? Edit: I think 'safe' is used in term of corporate espionage, or more correctly if the Laptop gets stolen, the person who stole would have access to our source code. The former (as we've pointed out, is always going to be a possibility -- companies stop that with litigation, there isn't a technical solution (so far as I can see)). The latter point is ( though I don't know its usefulness in a corporate scenario) mitigated by Truecrypt'ing the entire volume.

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  • Applying DDD principles in a RESTish web service

    - by Andy
    I am developing an RESTish web service. I think I got the idea of the difference between aggregation and composition. Aggregation does not enforce lifecycle/scope on the objects it references. Composition does enforce lifecycle/scope on the objects it contain/own. If I delete a composite object then all the objects it contain/own are deleted as well, while the deleting an aggregate root does not delete referenced objects. 1) If it is true that deleting aggregate roots does not necessary delete referenced objects, what sense does it make to not have a repository for the references objects? Or are aggregate roots as a term referring to what is known as composite object? 2) When you create an web service you will have multiple endpoints, in my case I have one entity Book and another named Comment. It does not make sense to leave the comments in my application if the book is deleted. Therefore, book is a composite object. I guess I should not have a repository for comments since that would break the enforcement of lifecycle and rules that the book class may have. However I have URL such as (examples only): GET /books/1/comments POST /books/1/comments Now, if I do not have a repository for comments, does that mean I have to load the book object and then return the referenced comments? Am I allowed to return a list of Comment entities from the BookRepository, does that make sense? The repository for Book may eventually become rather big with all sorts of methods. Am I allowed to write JPQL (JPA queries) that targets comments and not books inside the repository? What about pagination and filtering of comments. When adding a new comment triggered by the POST endpoint, do you need to load the book, add the comment to the book, and then update the whole book object? What I am currently doing is having a own CommentRepository, even though the comments are deleted with the book. I could need some direction on how to do it correct. Since you are exposing not only root objects in RESTish services I wonder how to handle this at the backend. I am using Hibernate and Spring.

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  • Are closures with side-effects considered "functional style"?

    - by Giorgio
    Many modern programming languages support some concept of closure, i.e. of a piece of code (a block or a function) that Can be treated as a value, and therefore stored in a variable, passed around to different parts of the code, be defined in one part of a program and invoked in a totally different part of the same program. Can capture variables from the context in which it is defined, and access them when it is later invoked (possibly in a totally different context). Here is an example of a closure written in Scala: def filterList(xs: List[Int], lowerBound: Int): List[Int] = xs.filter(x => x >= lowerBound) The function literal x => x >= lowerBound contains the free variable lowerBound, which is closed (bound) by the argument of the function filterList that has the same name. The closure is passed to the library method filter, which can invoke it repeatedly as a normal function. I have been reading a lot of questions and answers on this site and, as far as I understand, the term closure is often automatically associated with functional programming and functional programming style. The definition of function programming on wikipedia reads: In computer science, functional programming is a programming paradigm that treats computation as the evaluation of mathematical functions and avoids state and mutable data. It emphasizes the application of functions, in contrast to the imperative programming style, which emphasizes changes in state. and further on [...] in functional code, the output value of a function depends only on the arguments that are input to the function [...]. Eliminating side effects can make it much easier to understand and predict the behavior of a program, which is one of the key motivations for the development of functional programming. On the other hand, many closure constructs provided by programming languages allow a closure to capture non-local variables and change them when the closure is invoked, thus producing a side effect on the environment in which they were defined. In this case, closures implement the first idea of functional programming (functions are first-class entities that can be moved around like other values) but neglect the second idea (avoiding side-effects). Is this use of closures with side effects considered functional style or are closures considered a more general construct that can be used both for a functional and a non-functional programming style? Is there any literature on this topic? IMPORTANT NOTE I am not questioning the usefulness of side-effects or of having closures with side effects. Also, I am not interested in a discussion about the advantages / disadvantages of closures with or without side effects. I am only interested to know if using such closures is still considered functional style by the proponent of functional programming or if, on the contrary, their use is discouraged when using a functional style.

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  • Merging the Executive Committees

    - by Patrick Curran
    As I explained in this blog last year, we use the Process to change the Process. The first of three planned JSRs to modify the way the JCP operates (JSR 348: Towards a new version of the Java Community Process) completed in October 2011. That JSR focused on changes to make our process more transparent and to enable broader participation. The second JSR was inspired by our conviction that Java is One Platform and by our expectation that Java ME and Java SE will become more aligned over time. In anticipation of this change JSR 355: JCP Executive Committee Merge will merge the two Executive Committees into one. The JSR is going very well. We have reached consensus within the Executive Committees, which serve as the Expert Group for process-change JSRs. How we intend to make the transition to a single EC is explained in the revised versions of the Process and EC Standing Rules documents that are currently posted for Early Draft Review. Our intention is to reduce the total number of EC seats but to keep the same ratio (2:1) of ratified and elected seats. Briefly, the plan will be implemented in two stages. The October 2012 elections will be held as usual, but candidates will be informed that they will serve only a one-year term if elected. The two ECs will be merged immediately after this election; at the same time, Oracle's second permanent seat and one of IBM's two ratified seats will be eliminated. The initial merged EC will therefore have 30 members. In the October 2013 elections we will eliminate three more ratified seats and two elected seats, thereby reducing the size of the combined EC to 25 members (16 ratified seats, 8 elected seats, plus Oracle's permanent seat.) All remaining seats, including those of members who were elected in 2012, will be up for re-election in 2013; that election should be particularly interesting. Starting in 2013 we will change from a three-year to a two-year election cycle (half of all EC members will be up for re-election each year.) We believe that these changes will streamline our operations, and position us for a future in which the distinctions between desktop and mobile devices become increasingly blurred. Please take this opportunity to review and comment on our proposed changes - we appreciate your input. Thank you, and onward to JCP.next.3!

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  • How to use multiple search keys?

    - by user32565
    I have a database wherein the files are named abcd100.00b, abcd101.00b, etc. I need a code where when the user enters abcd separate then 100 to 110, all the files with the name abcd and in the range 100 to 110 should get displayed now the following code can display only the first four characters. How do I implement this? <?php //capture search term and remove spaces at its both ends if the is any $searchTerm = trim($_GET['keyname']) ; //check whether the name parsed is empty if($searchTerm == "rinex_file") { echo "Enter name you are searching for."; exit(); } if($searchTerm == "rinex_file") { echo "Enter name you are searching for."; exit(); } //database connection info $host = "localhost"; //server $db = "rinex"; //database name $user = "m"; //dabases user name $pwd = "c"; //password //connecting to server and creating link to database $link = mysqli_connect($host, $user, $pwd, $db); //MYSQL search statement $query = "SELECT * FROM rinexo WHERE rinex_file LIKE '%$searchTerm%'"; $results = mysqli_query($link, $query) ; /* check whethere there were matching records in the table by counting the number of results returned */ if(mysqli_num_rows($results) >= 1){ echo '<table border="1"> <tr> <th>rinex version</th> <th>program</th> <th>date</th> <th>maker name</th> <th>maker number</th> <th>observer</th> <th>agency</th> <th>position_X_Y_Z</th> </tr>'; while($row = mysqli_fetch_array($results)){ echo '<tr> <td>'.$row['rinex_version'].'</td> <td>'.$row['pgm'].'</td> <td>'.$row['date'].'</td> <td>'.$row['marker_name'].'</td> <td>'.$row['marker_no'].'</td> <td>'.$row['observer'].'</td> <td>'.$row['agency'].'</td> <td>'.$row['position_X_Y_Z'].'</td> </tr>'; } echo '</table>'; }else{ echo "There was no matching record for the name " . $searchTerm; }

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  • Developing a Support Plan for Cloud Applications

    - by BuckWoody
    Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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  • "Expecting A Different Result?" (2 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development Many companies already have some type of customer experience initiative in process or one that could be framed as such. The challenge is that the initiatives too often are started in a department silo, don't have the right level of executive sponsorship, or have been initiated without the necessary insight and strategic business alignment. You can't keep doing the same things, give it a customer experience name, and expect a different result. You can't continue to just compete on price or features - that is not sustainable in commoditized markets. And ultimately, investing in technology alone doesn't solve customer experience problems; it just adds to the complexity of them. You need a customer experience strategy and approach on how to execute a customer-centric worldview within your business. To develop this, you must take an outside in journey on how your customers are interacting with your business to establish a benchmark of your customers' experiences. Then you must get cross-functional alignment on what you are trying to achieve, near, mid, and long term. Your execution of that strategy should be based on a customer experience approach: Understand your customer: You need to capture the insights across interactions, channels (including social), and personas to better understand whom to serve, how to serve them, and when to serve them. Not all experiences or customers are equal, so leverage this insight to understand the strategic business objectives you need to address. Then determine which experiences can be improved immediately and which over time to get the result you need. Empower your ecosystem: You need to align your front-line employees with your strategy and give them the power, insight, and tools that allow them to cultivate a culture around strengthening the relationships with your customers. You also need to provide the transparency, access, and collaboration that enable your customers and partners to self serve and self solve and to share with ease. Adapt your business: You need to enable the discipline of agility within your organization and infrastructure so that you can innovate, tailor, and personalize experiences. This needs to be done both reactively from insight and proactively in real time so you can stay ahead of shifting market trends and evolving consumer behaviors. No longer will the old approaches provide the same returns. To compete, differentiate, and win in a world where the customer has the power, you must execute a strategy that is sure to deliver a better brand experience for your customers. Note: This is Part 2 in a three-part series. Part 1 is here. Stop back for Part 3 on November 28.

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  • Developing a Support Plan for Cloud Applications

    - by BuckWoody
    Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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  • What ever happened to the Defense Software Reuse System (DSRS)?

    - by emddudley
    I've been reading some papers from the early 90s about a US Department of Defense software reuse initiative called the Defense Software Reuse System (DSRS). The most recent mention of it I could find was in a paper from 2000 - A Survey of Software Reuse Repositories Defense Software Repository System (DSRS) The DSRS is an automated repository for storing and retrieving Reusable Software Assets (RSAs) [14]. The DSRS software now manages inventories of reusable assets at seven software reuse support centers (SRSCs). The DSRS serves as a central collection point for quality RSAs, and facilitates software reuse by offering developers the opportunity to match their requirements with existing software products. DSRS accounts are available for Government employees and contractor personnel currently supporting Government projects... ...The DoD software community is trying to change its software engineering model from its current software cycle to a process-driven, domain-specific, architecture-based, repository-assisted way of constructing software [15]. In this changing environment, the DSRS has the highest potential to become the DoD standard reuse repository because it is the only existing deployed, operational repository with multiple interoperable locations across DoD. Seven DSRS locations support nearly 1,000 users and list nearly 9,000 reusable assets. The DISA DSRS alone lists 3,880 reusable assets and has 400 user accounts... The far-term strategy of the DSRS is to support a virtual repository. These interconnected repositories will provide the ability to locate and share reusable components across domains and among the services. An effective and evolving DSRS is a central requirement to the success of the DoD software reuse initiative. Evolving DoD repository requirements demand that DISA continue to have an operational DSRS site to support testing in an actual repository operation and to support DoD users. The classification process for the DSRS is a basic technology for providing customer support [16]. This process is the first step in making reusable assets available for implementing the functional and technical migration strategies. ... [14] DSRS - Defense Technology for Adaptable, Reliable Systems URL: http://ssed1.ims.disa.mil/srp/dsrspage.html [15] STARS - Software Technology for Adaptable, Reliable Systems URL: http://www.stars.ballston.paramax.com/index.html [16] D. E. Perry and S. S. Popovitch, “Inquire: Predicate-based use and reuse,'' in Proceedings of the 8th Knowledge-Based Software Engineering Conference, pp. 144-151, September 1993. ... Is DSRS dead, and were there any post-mortem reports on it? Are there other more-recent US government initiatives or reports on software reuse?

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  • How to be successfull at BDD Specifications Workshops?

    - by sigo
    Today we tried to introduce BDD in our software development process by having a specification workshop. For this workshop we had 2 developers, 1 tester and 1 business analyst. The workshop lasted 1h30 and by the end of it we managed to figure out some BDD scenarios for our new feature. We tried to focus on finding the scenarios that we could miss, and the difficult ones. At the end of the workshop some people were actually unhappy with the workshop. One developer felt he wasted his time as he was used to be given out the scenarios directly by the business analyst and review them with her. The business analyst didn't feel confident with our scenario coverage (Had a feeling that we could have missed out other important stuff) but more importantly felt that this workshop was also a waste of time as she could have figured out all these scenarios by herself and in a shorter period of time. So my question is how that kind of workshop can actually work. In the theory, given you have a new feature to develop, you put the tree 'amigos' (dev/tester/ba) in the same room so that they can collaborate together on writing the differents requirements for the new feature using examples. I can see all the benefits from that. Specially in term of knowledge sharing and common product/end goal/done vision. But in practice, we still think it is more cost effective to first have a BA to work on his own on the examples and only then to have the scenarios to be reviewed/reworked by the 3 'amigos'. By having the BA to work on his own, we actually feel more confident that we are less going to miss out stuff + we still get to review the scenarios afterward to double check. We don't think than simple brainstorming/deliberate discovery is actually enought to seriously cover all the requirement for a feature. The business analyst is actually the best person for that kind of stuff. The thing we just do is to review what she wrote and see if then we have a common understanding (which could then lead to rewrite some of her scenarios or add new ones she could have missed). This workshop lasted 1h30, and by the end of it, we didn't feel confident enought about wha we did...sure we could have spent more time on it but honestly most people get exhausted after 1h30 of brainstorming. So how can you get that to work effectively in practice ?

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  • Cloud Computing Business Benefits

    - by workflowman
    If you have been living under a rock for the past year, you wouldn't have heard about cloud computing. Cloud computing is a loose term that describes anything that is hosted in data centers and accessed via the internet. It is normally associated with developers who draw clouds in diagrams indicating where services or how systems communicate with each other. Cloud computing also incorporates such well-known trends as Web 2.0 and Software as a Service (SaaS) and more recently Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). Its aim is to change the way we compute, moving from traditional desktop and on-premises servers to services and resources that are hosted in the cloud.  Benefits of Cloud Computing  There are clearly benefits in building applications using cloud computing, some of which are listed here:  Zero up- front investment:  Delivering a large-scale system costs a fortune in both time and money. Often IT departments are split into hardware/network and software services. The hardware team provisions servers and so forth under the requirements of the software team. Often the hardware team has a different budget that requires approval. Although hardware and software management are two separate disciplines, sometimes what happens is developers are given the task to estimate CPU cycles, disk space, and so forth, which ends up in underutilized servers.  Usage-based costing:  You pay for what you use, no more, no less, because you never actually own the server. This is similar to car leasing, where in the long run you get a new car every three years and maintenance is never a worry.  Potential for shrinking the processing time:  If processes are split over multiple machines, parallel processing is performed, which decreases processing time.  More office space:  Walk into most offices, and guaranteed you will find a medium- sized room dedicated to servers.  Efficient resource utilization:  The resource utilization is handed by a centralized cloud administrator who is in charge of deciding exactly the right amount of resources for a system. This takes the task away from local administrators, who have to regularly monitor these servers.  Just-in-time infrastructure:  If your system is a success and needs to scale to meet demand, this can cause further time delays or a slow- performing service. Cloud computing solves this because you can add more resources at any time.  Lower environmental impact:  If servers are centralized, potentially an environment initiative is more likely to succeed. As an example, if servers are placed in sunny or windy parts of the world, then why not use these resources to power those servers?  Lower costs:  Unfortunately, this is one point that administrators will not like. If you have people administrating your e-mail server and network along with support staff doing other cloud-based tasks, this workforce can be reduced. This saves costs, though it also reduces jobs.

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  • Physics Engine [Collision Response, 2-dimensional] experts, help!! My stack is unstable!

    - by Register Sole
    Previously, I struggle with the sequential impulse-based method I developed. Thanks to jedediah referring me to this paper, I managed to rebuild the codes and implement the simultaneous impulse based method with Projected-Gauss-Seidel (PGS) iterative solver as described by Erin Catto (mentioned in the reference of the paper as [Catt05]). So here's how it currently is: The simulation handles 2-dimensional rotating convex polygons. Detection is using separating-axis test, with a SKIN, meaning closest points between two polygons is detected and determined if their distance is less than SKIN. To resolve collision, simultaneous impulse-based method is used. It is solved using iterative solver (PGS-solver) as in Erin Catto's paper. Error-correction is implemented using Baumgarte's stabilization (you can refer to either paper for this) using J V = beta/dt*overlap, J is the Jacobian for the constraints, V the matrix containing the velocities of the bodies, beta an error-correction parameter that is better be < 1, dt the time-step taken by the engine, and overlap, the overlap between the bodies (true overlap, so SKIN is ignored). However, it is still less stable than I expected :s I tried to stack hexagons (or squares, doesn't really matter), and even with only 4 to 5 of them, they hardly stand still! Also note that I am not looking for a sleeping scheme. But I would settle if you have any explicit scheme to handle resting contacts. That said, I would be more than happy if you have a way of treating it generally (as continuous collision, instead of explicitly as a special state). Ideas I have: I would try adding a damping term (proportional to velocity) to the Baumgarte. Is this a good idea in general? If not I would not want to waste my time trying to tune the parameter hoping it magically works. Ideas I have tried: Using simultaneous position based error correction as described in the paper in section 5.3.2, turned out to be worse than the current scheme. If you want to know the parameters I used: Hexagons, side 50 (pixels) gravity 2400 (pixels/sec^2) time-step 1/60 (sec) beta 0.1 restitution 0 to 0.2 coeff. of friction 0.2 PGS iteration 10 initial separation 10 (pixels) mass 1 (unit is irrelevant for now, i modified velocity directly<-impulse method) inertia 1/1000 Thanks in advance! I really appreciate any help from you guys!! :)

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  • Redesigning an Information System - Part 1

    - by dbradley
    Through the next few weeks or months I'd like to run a small series of articles sharing my experiences from the largest of the project I've worked on and explore some of the real-world problems I've come across and how we went about solving them. I'm afraid I can't give too many specifics on the project right now as it's not yet complete so you'll have to forgive me for being a little abstract in places! To start with I'm going to run through a little of the background of the problem and the motivations to re-design from scratch. Then I'll work through the approaches taken to understanding the requirements, designing, implementing, testing and migrating to the new system. Motivations for Re-designing a Large Information System The system is one that's been in place for a number of years and was originally designed to do a significantly different one to what it's now being used for. This is mainly due to the product maturing as well as client requirements changing. As with most information systems this one can be defined in four main areas of functionality: Input – adding information to the system Storage – persisting information in an efficient, searchable structure Output – delivering the information to the client Control – management of the process There can be a variety of reasons to re-design an existing system; a few of our own turned out to be factors such as: Overall system reliability System response time Failure isolation and recovery Maintainability of code and information General extensibility to solve future problem Separation of business and product concerns New or improved features The factor that started the thought process was the desire to improve the way in which information was entered into the system. However, this alone was not the entire reason for deciding to redesign. Business Drivers Typically all software engineers would always prefer to do a project from scratch themselves. It generally means you don't have to deal with problems created by predecessors and you can create your own absolutely perfect solution. However, the reality of working within a business is that the bottom line comes down to return on investment. For a medium sized business such as mine there must be actual value able to be delivered within a reasonable timeframe for any work to be started. As a result, any long term project will generally take a lot of effort and consideration to be approved by those in charge and therefore it might be better to break down the project into more manageable chunks which allow more frequent deliverables and also value within a shorter timeframe. As the only thing of concern was the methods for inputting information, this is where we started with requirements gathering and design. However knowing that there might be more to the problem and not limiting your design decisions before the requirements is key to finding the best solutions.

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  • Programming tourism

    - by Andrew_B
    I'm going on vacation to Paris, France for 10 days. Actually, it's my girlfriend's wish to go there but I'm not very interested in visiting, sightseeing, etc. Recently, I came up with an idea of trying to do something like programming tourism. :) I'd like to do something related to programming in a startup-like company. I do not want a salary or any kind of compensation. I want to overview process, social aspects, environment and "what it feels like" to development software in another country. I'm from Russia. I've been a software developer since 2003. I prefer C#4 but I'm ready to use anything Turing-complete. I have some MS certifications and am familiar with all .NETs since 1.1. Currently I'm finishing PhD in CS. I'm interested in multidimensional indexing and I can turn any piece of data and code to OLAP system. :) But it'd take too much time. What can I do? I have no more than one week. I want a totally complete project in a short amount of time. Implement some features in well-tested project Do a code review Debug memory, performance and concurrency issues Do unit testing So, about the questions: Is it legal? I'm ready to sign NDA if it's necessary. I'll have tourist visa. Is it possible? I'm really sure that bureaucratic companies with lots of HRs and PMs will not allow such experiments. But small companies can afford it. I'm ready to guarantee support on my code after leaving home :) P.S. I still havn't started learning French :) I hope it will not take too much time :) P.P.S. Yes, it's girlfriend-approved. What's in it for me? It's fun. It's fun to see new systems and people who created them. It's fun to complete meaningful things. Quickly. What's in it for them? Feature, debug, review or test. If my short-term colleagues will like this style of working I can invite them to make same trip into my company :) I think in Russia it's even more exciting :)

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  • iOS app with a lot of text

    - by rdurand
    I just asked a question on StackOverflow, but I'm thinking that a part of it belongs here, as questions about design pattern are welcomed by the faq. Here is my situation. I have developed almost completely a native iOS app. The last section I need to implement is all the rules of a sport, so that's a lot of text. It has one main level of sections, divided in subsections, containing a lot of structured text (paragraphs, a few pictures, bulleted/numbered lists, tables). I have absolutely no problem with coding, I'm just looking for advice to improve and make the best design pattern possible for my app. My first shot (the last one so far) was a UITableViewController containing the sections, sending the user to another UITableViewController with the subsections of the selected section, and then one strange last UITableViewController where the cells contain UITextViews, sections header help structure the content, etc. What I would like is your advice on how to improve the structure of this section. I'm perfectly ready to destroy/rebuild the whole thing, I'm really lost in my design here.. As I said on SO, I've began to implement a UIWebView in a UIViewController, showing a html page with JQuery Mobile to display the content, and it's fine. My question is more about the 2 views taking the user to that content. I used UITableViewControllers because that's what seemed the most appropriate for a structured hierarchy like this one. But that doesn't seem like the best solution in term of user experience.. What structure / "view-flow" / kind of presentation would you try to implement in my situation? As always, any help would be greatly appreciated! Just so you can understand better the hierarchy, with a simple example : -----> Section 1 -----> SubSection 1.1 -----> Content | -----> SubSection 1.2 -----> Content | -----> SubSection 1.3 -----> Content | | | UINavigationController -------> Section 2 -----> SubSection 2.1 -----> Content | -----> SubSection 2.2 -----> Content | -----> SubSection 2.3 -----> Content | -----> SubSection 2.4 -----> Content | -----> SubSection 2.5 -----> Content | -----> Section 3 -----> SubSection 3.1 -----> Content -----> SubSection 3.2 -----> Content |------------------| |--------------------| |-------------| 1 UITableViewController 3 UITableViewControllers 10 UIViewControllers (3 rows) (with different with a UIWebView number of rows)

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  • How to have mulptiple search keys using one filename

    - by user107020
    I have a database wherein the files are named abcd100.00b, abcd101.00b,..... i need a code where wen the user enters abcd separate then 100 to 110 . all the files with the name abcd and in the range 100 to 110 should get displayed now the following code can display pnly the first four characters how do i implement this?????? <?php //capture search term and remove spaces at its both ends if the is any $searchTerm = trim($_GET['keyname']) ; //check whether the name parsed is empty if($searchTerm == "rinex_file") { echo "Enter name you are searching for."; exit(); } if($searchTerm == "rinex_file") { echo "Enter name you are searching for."; exit(); } //database connection info $host = "localhost"; //server $db = "rinex"; //database name $user = "m"; //dabases user name $pwd = "c"; //password //connecting to server and creating link to database $link = mysqli_connect($host, $user, $pwd, $db); //MYSQL search statement $query = "SELECT * FROM rinexo WHERE rinex_file LIKE '%$searchTerm%'"; $results = mysqli_query($link, $query) ; /* check whethere there were matching records in the table by counting the number of results returned */ if(mysqli_num_rows($results) >= 1){ echo '<table border="1"> <tr> <th>rinex version</th> <th>program</th> <th>date</th> <th>maker name</th> <th>maker number</th> <th>observer</th> <th>agency</th> <th>position_X_Y_Z</th> </tr>'; while($row = mysqli_fetch_array($results)){ echo '<tr> <td>'.$row['rinex_version'].'</td> <td>'.$row['pgm'].'</td> <td>'.$row['date'].'</td> <td>'.$row['marker_name'].'</td> <td>'.$row['marker_no'].'</td> <td>'.$row['observer'].'</td> <td>'.$row['agency'].'</td> <td>'.$row['position_X_Y_Z'].'</td> </tr>'; } echo '</table>'; }else{ echo "There was no matching record for the name " . $searchTerm; }

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  • Is it good practice to keep 2 related tables (using auto_increment PK) to have the same Max of auto_increment ID when table1 got modified?

    - by Tum
    This question is about good design practice in programming. Let see this example, we have 2 interrelated tables: Table1 textID - text 1 - love.. 2 - men... ... Table2 rID - textID 1 - 1 2 - 2 ... Note: In Table1: textID is auto_increment primary key In Table2: rID is auto_increment primary key & textID is foreign key The relationship is that 1 rID will have 1 and only 1 textID but 1 textID can have a few rID. So, when table1 got modification then table2 should be updated accordingly. Ok, here is a fictitious example. You build a very complicated system. When you modify 1 record in table1, you need to keep track of the related record in table2. To keep track, you can do like this: Option 1: When you modify a record in table1, you will try to modify a related record in table 2. This could be quite hard in term of programming expecially for a very very complicated system. Option 2: instead of modifying a related record in table2, you decided to delete old record in table 2 & insert new one. This is easier for you to program. For example, suppose you are using option2, then when you modify record 1,2,3,....,100 in table1, the table2 will look like this: Table2 rID - textID 101 - 1 102 - 2 ... 200 - 100 This means the Max of auto_increment IDs in table1 is still the same (100) but the Max of auto_increment IDs in table2 already reached 200. what if the user modify many times? if they do then the table2 may run out of records? we can use BigInt but that make the app run slower? Note: If you spend time to program to modify records in table2 when table1 got modified then it will be very hard & thus it will be error prone. But if you just clear the old record & insert new records into table2 then it is much easy to program & thus your program is simpler & less error prone. So, is it good practice to keep 2 related tables (using auto_increment PK) to have the same Max of auto_increment ID when table1 got modified?

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  • Windows telling me, the local security authority is internally inconsistent upon mounting a network drive

    - by acme
    Since ages I've mounted a network share (via samba to a Linux machine) in Windows 7 to access it via drive letter. This worked flawlessly so far. Until now. Suddenly I couldn't access the drive anymore. Windows was telling me the network name (I didn't remember the exact term) was already in use. So I disconnected and tried to connect again: net use Y: \\10.10.10.208\work After a long time I get a message saying "The Local Security Authority (LSA) database contains an internal inconsistency" A restart didn't help. The mapped share is accessible (works on other machines in the same network), so obviously something strange is going on on my machine. Can anyone tell me how I can fix this inconsistency? Update: All machines that have saved the login information refuse with this error. So it must be something with the authorization. When I use net use Y: \\10.10.10.208\work /user:raphael it prompts me for the password and then returns that error message.

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  • How do I leverage Bitlocker cmdlets?

    - by user1418882
    This article hints at being able to unlock a bitlocked drive using: Unlock-BitLocker -MountPoint -Password However, I know diddly squat about Powershell and how to use the Powershell cmdlets to do what I want to do. So, how do I do use the above to do something like the following? Unlock-BitLocker -MountPoint D:\ -Password "password" Currently about as much as I know how to do is start Powershell and that's it. I don't want to learn masses of Powershell to get to the point where I can do this. All that I need to know in enough to know how I can execute the commands that are pointed out in the first link. So far in the powershell prompt if I past in: Unlock-BitLocker -MountPoint D:\ -Password "password" I get the following error: The term 'Unlock-BitLocker' is not recognized as the name of a cmdlet, function, script file, or operable program. Chec k the spelling of the name, or if a path was included, verify that the path is correct and try again. At line:1 char:17 + Unlock-BitLocker <<<< -MountPoint D:\ -Password "password" + CategoryInfo : ObjectNotFound: (Unlock-BitLocker:String) [], CommandNotFoundException + FullyQualifiedErrorId : CommandNotFoundException This is most likely because I don't have any clue about how the commands on the initially linked page work in a powershell context. This is so that I can answer my own question here: Bitlocker and scheduled task (powershell) script to unlock non-system drive

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