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• SQL SERVER – Learn SQL Server 2014 Online in a Day – My Latest Pluralsight Course

  - by Pinal Dave

  Click here watch SQL Server 2014 Administration New Features.  SQL Server 2014 was released earlier this year and it has been extremely popular in Microsoft world. Here is the announcement for everyone, who have been asking me to build a tutorial around SQL Server 2014. I have authored latest Pluralsight courses on the subject of SQL Server 2014. This course is 4 hours and 17 minutes long, but the best part is that this course contains all the latest features of SQL Server 2014. I have build this course with the assumption that DBA is familiar with earlier versions of SQL Server and wants to explore and learn new features of SQL Server 2014. The Challenge I Faced The biggest challenge I faced was how to come up with the outline for the course. The reason is that there are so many different features introduced in SQL Server 2014 that is will be difficult to cover each of the features in a single course. I wanted to cover the topics which are the most relevant and useful to developers, but in addition I also wanted to cover the topics which may be useful to develop if they know that they exists in the product. I finally decided to depend on blog readers and few of the SQL Experts. I reached out to selected 20 people via email and gave them a list of the topics which I should be covering in this course. They all work in different organizations and have a good understanding about the need of the DBA and Developers. Based on their feedback, I was able to come up with a very good outline which is currently very popular with Pluralsight library. Lots of people have asked me how was I able to come up with a course content outline so accurately. The credit for the same goes to the developers and DBA, who have voted in the topics and have helped me to build a very solid outline for the course. Outline of the Course Here is a quick outline for the course: Introduction Backup Enhancements Security Enhancements Columnstore Enhancements Online Data Operations Enhancements Enhancements with Microsoft Azure SSD Buffer Pool Extensions Resource Governor IO Miscellaneous Features Online Index Rebuilding Live Plans for Long Running Queries Transaction Durability Cardinality Estimation In Memory OLTP Optimization Well, I had a great fun working on the topics which I have mentioned in the outline. I am very confident that once you start with the course, you will indeed understand how each of the topics builds and presented. I have made sure that each of the topic has a vivid and clear story to begin with. I first explain the story and right after that I explain the concept. Who Should Attend This Course Everyone who has basic knowledge of SQL Server and wants to update themselves with SQL Server 2014. They should attend this course. One thing I have made sure that this course is easy to understand and I have decided complex subject into multiple parts. This way the learning is progressive and anyone with a poor knowledge of the subject can have enough time to understand the presented concept. Screenshot of the Course Here are few of the screenshot of the courses. How to Watch Video Course This course is available at Pluralsight, and you will need a valid login to Pluralsight. If you do not have Pluralsight login, you can quickly sign up for the FREE Trial. Click here watch SQL Server 2014 Administration New Features.  Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, SQLAuthority News, T SQL, Video

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• Exposed: Fake Social Marketing

  - by Mike Stiles

  Brands and marketers who want to build their social popularity on a foundation of lies are starting to face more of an uphill climb. Fake social is starting to get exposed, and there are a lot of emperors getting caught without any clothes. Facebook is getting ready to do a purge of “Likes” on Pages that were a result of bots, fake accounts, and even real users who were duped or accidentally Liked a Page. Most of those accidental Likes occur on mobile, where it’s easy for large fingers to hit the wrong space. Depending on the degree to which your Page has been the subject of such activity, you may see your number of Likes go down. But don’t sweat it, that’s a good thing. The social world has turned the corner and assessed the value of a Like. And the verdict is that a Like is valuable as an opportunity to build a real relationship with a real customer. Its value pales immensely compared to a user who’s actually engaged with the brand. Those fake Likes aren’t doing you any good. Huge numbers may once have impressed, but it’s not fooling anybody anymore. Facebook’s selling point to marketers is the ability to use a brand’s fans to reach friends of those fans. Consequently, there has to be validity and legitimacy to a fan count. Speaking of mobile, Trademob recently reported 40% of clicks are essentially worthless, because 22% of them are accidental (again with the fat fingers), while 18% are trickery. Publishers will but huge banner ads next to tiny app buttons to increase the odds of an accident. Others even hide a banner behind another to score 2 clicks instead of 1. Pontiflex and Harris Interactive last year found 47% of users were more likely to click a mobile ad accidentally than deliberately. Beyond that, hijacked devices are out there manipulating click data. But to what end for a marketer? What’s the value of a click on something a user never even saw? What’s the value of a seen but accidentally clicked ad if there’s no resulting transaction? Back to fake Likes, followers and views; they’re definitely for sale on numerous sites, none of which I’ll promote. $5 can get you 1,000 Twitter followers. You can even get followers targeted by interests. One site was set up by an unemployed accountant out of his house in England. He gets them from a wholesaler in Brooklyn, who gets them from a 19-year-old supplier in India. The unemployed accountant is making $10,000 a day. That means a lot of brands, celebrities and organizations are playing the fake social game, apparently not coming to grips with the slim value of the numbers they’re buying. But now, in addition to having paid good money for non-ROI numbers, there’s the embarrassment factor. At least a couple of sites have popped up allowing anyone to see just how many fake and inactive followers you have. Britain’s Fake Follower Check and StatusPeople are the two getting the most attention. Enter any Twitter handle and the results are there for all to see. Fake isn’t good, period. “Inactive” could be real followers, but if they’re real, they’re just watching, not engaging. If someone runs a check on your Twitter handle and turns up fake followers, does that mean you’re suspect or have purchased followers? No. Anyone can follow anyone, so most accounts will have some fakes. Even account results like Barack Obama’s (70% fake according to StatusPeople) and Lady Gaga’s (71% fake) don’t mean these people knew about all those fakes or initiated them. Regardless, brands should realize they’re now being watched, and users are judging the legitimacy of their social channels. Use one of any number of tools available to assess and clean out fake Likes and followers so that your numbers are as genuine as possible. And obviously, skip the “buying popularity” route of social marketing strategy. It doesn’t work and it gets you busted…a losing combination.

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• Oracle OpenWorld Update: Oracle GoldenGate for High Availability

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} One of our primary themes this year for the Oracle OpenWorld Sessions featuring Oracle GoldenGate is High Availability. This is a pretty wide theme, but the focus will be on ways of maximizing uptime for critical systems during planned and unplanned events. We have a number of very informative sessions dedicated to exploring this theme in detail; from deep product implementation strategies up to lessons learned by our customers when using Oracle GoldenGate to meet strict SLAs. We kick this track off with our Customer Panel on Zero Downtime Operations on Monday, which I overviewed in my last posting. This is followed by Comcast, who will be hosting a sessions at 1:45PM in Moscone West 3014. Their session will discuss using Oracle GoldenGate to reduce downtime during a database upgrade. Here’s an overview: CON8571 - Oracle Database Upgrade with Oracle GoldenGate: Best Practices from Comcast Does your business demand high availability? In this session, Comcast, among the largest telecom firms in the world, shares tips on how to achieve zero downtime while upgrading to Oracle Database 11g Release 2, using a combination of Oracle technologies: Oracle Real Application Clusters (Oracle RAC), Oracle Database’s Grid Infrastructure and Oracle Recovery Manager (Oracle RMAN) features, Oracle GoldenGate, and Oracle Active Data Guard. This successful upgrade took place on a mission-critical system that handles more than 60 million business requests and service calls a day. You’ll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to maximize performance and availability of its Oracle technologies. On Tuesday, Joydip Kundu (Director of Software Development) will be presenting “Oracle GoldenGate and Oracle Data Guard: Working Together Seamlessly” at 10:15AM in Moscone South 3005. This session focuses on how both modes of Oracle GoldenGate extract (Classic and Integrated Capture) can be used with Oracle Data Guard for disaster recovery purposes or to offload extract processing. That afternoon at 1:15PM Comcast takes the stage again to discuss firsthand lessons learned implementing Oracle GoldenGate in a heterogeneous, highly available environment. Here’s a rundown of their session: CON8750 - High-Volume OLTP with Oracle GoldenGate: Best Practices from Comcast Does your business demand high availability in a mission-critical environment? In this session, Comcast, one of the largest telecom firms, shares best practices for leveraging Oracle GoldenGate to replicate high-volume online transaction processing data from Tandem NSK SQL/MX to Teradata. Hear critical success factors from Comcast for overall platform and component architectures as well as configuration and tuning techniques. Learn how it met the challenges of replication in a complex heterogeneous environment. You’ll also hear how Comcast leverages Oracle Advanced Customer Support Services, including an Oracle Solution Support Center, to provide mission-critical support for maximized performance and availability of its Oracle environment. The final session on the high availability track will be hosted by Patricia Mcelroy (Distinguished Product Manager) and Stephan Haisly (Principle Member of Technical Staff). Their session (CON8401 - Tuning and Troubleshooting Oracle GoldenGate on Oracle Database) covers techniques for performance tuning and troubleshooting of Oracle GoldenGate on Oracle Database. Using various types of workloads (OLTP, batch, Oracle’s PeopleSoft Enterprise), the presentation steps through the process of monitoring and troubleshooting the configuration to maximize performance and replication throughput within and between Oracle clouds. Join us at our sessions or stop by our demo pods in Moscone south and meet the product management and development teams.

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• Top 10 Linked Blogs of 2010

  - by Bill Graziano

  Each week I send out a SQL Server newsletter and include links to interesting blog posts.  I’ve linked to over 500 blog posts so far in 2010.  Late last year I started storing those links in a database so I could do a little reporting.  I tend to link to posts related to the OLTP engine.  I also try to link to the individual blogger in the group blogs.  Unfortunately that wasn’t possible for the SQLCAT and CSS blogs.  I also have a real weakness for posts related to PASS. These are the top 10 blogs that I linked to during the year ordered by the number of posts I linked to. Paul Randal – Paul writes extensively on the internals of the relational engine.  Lots of great posts around transactions, transaction log, disaster recovery, corruption, indexes and DBCC.  I also linked to many of his SQL Server myths posts. Glenn Berry – Glenn writes very interesting posts on how hardware affects SQL Server.  I especially like his posts on the various CPU platforms.  These aren’t necessarily topics that I’m searching for but I really enjoy reading them. The SQLCAT Team – This Microsoft team focuses on the largest and most interesting SQL Server installations.  The regularly publish white papers and best practices. SQL Server CSS Team – These are the top engineers from the Microsoft Customer Service and Support group.  These are the folks you finally talk to after your case has been escalated about 20 times.  They write about the interesting problems they find. Brent Ozar – The posts I linked to mostly focused on the relational engine: CPU, NUMA, SSD drives, performance monitoring, etc.  But Brent writes about a real variety of topics including blogging, social networking, speaking, the MCM, SQL Azure and anything else that seems to strike his fancy.  His posts are always well written and though provoking. Jeremiah Peschka – A number of Jeremiah’s posts weren’t about SQL Server.  He’s very active in the “NoSQL” area and I linked to a number of those posts.  I think it’s important for people to know what other technologies are out there. Brad McGehee – Brad writes about being a DBA including maintenance plans, DBA checklists, compression and audit. Thomas LaRock – I linked to a variety of posts from PBM to networking to 24 Hours of PASS to TDE.  Just a real variety of topics.  Tom always writes with an interesting style usually mixing in a movie theme and/or bacon. Aaron Bertrand – Many of my links this year were Denali features.  He also had a great series on bad habits to kick. Michael J. Swart – This last one surprised me.  There are some well known SQL Server bloggers below Michael on this list.  I linked to posts on indexes, hierarchies, transactions and I/O performance and a variety of other engine related posts.  All are interesting and well thought out.  Many of his non-SQL posts are also very good.  He seems to have an interest in puzzles and other brain teasers.  Michael, I won’t be surprised again!

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• Industry perspectives on managing content

  - by aahluwalia

  Earlier this week I was noodling over a topic for my first blog post. My intention for this blog is to bring a practitioner's perspective on ECM to the community; to share and collaborate on best practices and approaches that address today's business problems. Reviewing my past 14 years of experience with web technologies, I wondered what topic would serve as a good "conversation starter". During this time, I received a call from a friend who was seeking insights on how content management applies to specific industries. She approached me because she vaguely remembered that I had worked in the Health Insurance industry in the recent past. She wanted me to tell her about the specific business needs of this industry. She was in for quite a surprise as she found out that I had spent the better part of a decade managing content within the Health Insurance industry and I discovered a great topic for my first blog post! I offer some insights from Health Insurance and invite my fellow practitioners to share their insights from other industries. What does content management mean to these industries? What can solution providers be aware of when offering solutions to these industries? The United States health care system relies heavily on private health insurance, which is the primary source of coverage for approximately 58% Americans. In the late 19th century, "accident insurance" began to be available, which operated much like modern disability insurance. In the late 20th century, traditional disability insurance evolved into modern health insurance programs. The first thing a solution provider must be aware of about the Health Insurance industry is that it tends to be transaction intensive. They are the ones who manage and administer our health plans and process our claims when we visit our health care providers. It helps to keep in mind that they are in the business of delivering health insurance and not technology. You may find the mindset conservative in comparison to the IT industry, however, the Health Insurance industry has benefited and will continue to benefit from the efficiency that technology brings to traditionally paper-driven processes. We are all aware of the impact that Healthcare reform bill has had a significant impact on the Health Insurance industry. They are under a great deal of pressure to explore ways to reduce their administrative costs and increase operational efficiency. Overall, administrative costs of health insurance include the insurer's cost to administer the health plan, the costs borne by employers, health-care providers, governments and individual consumers. Inefficiencies plague health insurance, owing largely to the absence of standardized processes across the industry. To achieve this, industry leaders have come together to establish standards and invest in initiatives to help their healthcare provider partners transition to the next generation of healthcare technology. The move to online services and paperless explanation of benefits are some manifestations of technological advancements in health insurance. Several companies have adopted Toyota's LEAN methodology or Six Sigma principles to improve quality, reduce waste and excessive costs, thereby increasing the value of their plan offerings. A growing number of health insurance companies have transformed their business systems in the past decade alone and adopted some form of content management to reduce the costs involved in administering health plans. The key strategy has been to convert paper documents and forms into electronic formats, automate the content development process and securely distribute content to various audiences via diverse marketing channels, including web and mobile. Enterprise content management solutions can enable document capture of claim forms, manage digital assets, integrate with Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, build Business Process Management (BPM) processes, define retention and disposition instructions to comply with state and federal regulations and allow eBusiness and Marketing departments to develop and deliver web content to multiple websites, mobile devices and portals. Content can be shared securely within and outside the organization using Information Rights Management.  At the end of the day, solution providers who can translate strategic goals into solutions that maximize process automation, increase ease of use and minimize IT overhead are likely to be successful in today's health insurance environment.

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• 5 Ways to Determine Mobile Location

  - by David Dorf

  In my previous post, I mentioned the importance of determining the location of a consumer using their mobile phone.  Retailers can track anonymous mobile phones to determine traffic patterns both inside and outside their stores.  And with consumers' permission, retailers can send location-aware offers to mobile phones; for example, a coupon for cereal as you walk down that aisle.  When paying with Square, your location is matched with the transaction.  So there are lots of reasons for retailers to want to know the location of their customers.  But how is it done? I thought I'd dive a little deeper on that topic and consider the approaches to determining location. 1. Tower Triangulation By comparing the relative signal strength from multiple antenna towers, a general location of a phone can be roughly determined to an accuracy of 200-1000 meters.  The more towers involved, the more accurate the location. 2. GPS Using Global Positioning Satellites is more accurate than using cell towers, but it takes longer to find the satellites, it uses more battery, and it won't well indoors.  For geo-fencing applications, like those provided by Placecast and Digby, cell towers are often used to determine if the consumer is nearing a "fence" then switches to GPS to determine the actual crossing of the fence. 3. WiFi Triangulation WiFi triangulation is usually more accurate than using towers just because there are so many more WiFi access points (i.e. radios in routers) around. The position of each WiFi AP needs to be recorded in a database and used in the calculations, which is what Skyhook has been doing since 2008.  Another advantage to this method is that works well indoors, although it usually requires additional WiFi beacons to get the accuracy down to 5-10 meters.  Companies like ZuluTime, Aisle411, and PointInside have been perfecting this approach for retailers like Meijer, Walgreens, and HomeDepot. Keep in mind that a mobile phone doesn't have to connect to the WiFi network in order for it to be located.  The WiFi radio in the phone only needs to be on.  Even when not connected, WiFi radios talk to each other to prepare for a possible connection. 4. Hybrid Approaches Naturally the most accurate approach is to combine the approaches described above.  The more available data points, the greater the accuracy.  Companies like ShopKick like to add in acoustic triangulation using the phone's microphone, and NearBuy can use video analytics to increase accuracy. 5. Magnetic Fields The latest approach, and this one is really new, takes a page from the animal kingdom.  As you've probably learned from guys like Marlin Perkins, some animals use the Earth's magnetic fields to navigate.  By recording magnetic variations within a store, then matching those readings with ones from a consumer's phone, location can be accurately determined.  At least that's the approach IndoorAtlas is taking, and the science seems to bear out.  It works well indoors, and doesn't require retailers to purchase any additional hardware.  Keep an eye on this one.

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• What's New in Oracle's EPM System?

  - by jmorourke

  Oracle’s EPM System R11.1.2.2  is now generally available to customers and partners on the download center.  Although the release number doesn’t sound significant, this is a major release of Oracle’s Hyperion EPM Suite with new modules as well as significant enhancements across the suite.  This release was announced back on April 4th as part of Oracle’s Business Analytics Strategy launch, so analytics is a key aspect of the release.  But the three biggest pieces of news in this release are Oracle Hyperion Planning support for the Exalytics In-Memory Machine, the new Project Financial Planning Application and the new Account Reconciliations Manager module. The Oracle Exalytics In-Memory Machine was announced back in October 2011, at Oracle OpenWorld.  It’s the latest installment from Oracle in a line of engineered systems that combine Oracle Sun hardware, with Oracle database and application technologies – in solutions that are designed to provide high scalability and performance for specific tasks.  Exalytics is the first engineered system specifically designed for high performance analytics.  Running in-memory versions of Oracle Essbase, as well as the Oracle TimesTen database and Oracle BI tools, Exalytics provides speed of thought response times for complex analytic processes with advanced visualizations.  Early adopter customers have achieved 5X to 100X faster interactivity and 6X to 10X faster planning cycles.  Hyperion Planning running with Oracle Exalytics will support enterprise-wide planning, budgeting and forecasting with more detailed data, with hundreds to thousands of users across an organization getting speed of thought performance. The new Hyperion Project Financial Planning application delivered with EPM 11.1.2.2 is also great news for Oracle customers.  This application follows on the heels of other special-purpose planning applications that Oracle has delivered for Workforce and Capital Asset planning.  It allows Project Managers to identify project-related expenses and revenues, plan and propose new projects, and track results over time. Finance Managers can evaluate and compare different projects, manage the funding process, monitor and report the actual financial results and impacts of projects and project portfolios. This new application is applicable to capital projects, contract projects and indirect projects like IT and HR projects across all industries.  This application is a great complement to existing Project Management applications, and helps bridge the gap between these applications, and the financial planning and budgeting process. Account reconciliations has to be one of the biggest bottlenecks and risks in the financial close and reporting process, and many organizations rely on spreadsheets and manual processes to perform this critical process.  To help address this problem, Oracle developed an Account Reconciliation Manager module that is being delivered as part of Oracle Hyperion Financial Close Management.   This module helps automate and streamline account reconciliations and eliminates the chances for errors, omissions and fraud.  But unlike standalone account reconciliation packages, it’s integrated with the rest of the Oracle Hyperion Financial Close suite, and can integrate balances from any source system.  This can help alleviate a major bottleneck in the financial close process, increase accuracy and reduce risk, and can complement existing investments in Hyperion Financial Management, as well as Oracle and non-Oracle transaction processing systems. Other enhancements in this release include an enhanced Web 2.0 interface for Hyperion Planning and Hyperion Financial Management (HFM), configurable dimensionality in HFM, new Predictive Planning feature in Hyperion Planning, new Detailed Profitability feature in Hyperion Profitability and Cost Management, new Smart View interface for Hyperion Strategic Finance, and integration of the Hyperion applications with JD Edwards Financials. For more information about Oracle EPM System R11.1.2.2 check out the links below: Press Release:  http://www.oracle.com/us/corporate/press/1575775 Product Information on O.com:  http://www.oracle.com/us/solutions/business-analytics/overview/index.html Product Information on OTN:  http://www.oracle.com/technetwork/middleware/epm/downloads/index.html Webcast Replay:  http://www.oracle.com/us/go/index.html?Src=7317510&Act=65&pcode=WWMK11054701MPP046 Please contact me if you have any questions or need additional information – [email protected]

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• Oracle OpenWorld Update: Oracle GoldenGate Customer Panels

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} We are two weeks out from the start of Oracle OpenWorld 2012. The Data Integration team has a solid line-up of product and customer sessions for you to attend this year, plus five hands-on labs, and numerous demonstration pods in Moscone South. On Monday we kick the track off with Brad Adelberg’s Future Strategy, Direction and Roadmap for Oracle’s Data Integration Platform at 10:45AM in Moscone West 3005. Over the rest of the week we have a number of deep dive sessions that build out the themes that Brad discusses in his keynote, but the two that I would like to highlight today are our Oracle GoldenGate customer panels. The first customer panel is on Zero Downtime Operations and is on Monday at 1:45 in Moscone West 3005. The theme of this session is how to reduce downtime for critical must-succeed systems. Here’s a rundown of the session: Bank of America, TALX, and St. Jude Medical all have users communities that expect systems to be available around the clock. In this customer panel session, Bank of America discusses how it will be leveraging Oracle GoldenGate. St. Jude Medical shares how it is using Oracle GoldenGate to achieve a zero-downtime migration for a 5 TB Oracle online transaction processing (OLTP) 24/7 mission-critical database. TALX discusses how Equifax Workforce Information Services used Oracle GoldenGate to move from processing online transactions in a single site to processing concurrently from two geographically disparate data centers, providing a highly available solution with significant burst capacity. On Tuesday at 11:45 in Moscone West 3005 we switch gears and host a customer panel on Operational Reporting. The theme of this customer panel is all around reporting and how Oracle GoldenGate raises the bar on reporting by enabling real-time access to real-time data. Here’s a rundown of the session: Turk Telekom and Comcast are half a world away from each other, but these two powerhouse companies have both drastically improved performance and access to real-time data by using Oracle GoldenGate. During this panel discussion, Turk Telekom will explain its evaluation and implementation of Oracle GoldenGate, how the business has experienced significant improvements in the core database and reporting platform, and how it plans to expand its usage into its SOA architecture and its architecture based on Oracle’s Siebel platform. Comcast will explain its implementation of Oracle GoldenGate and how it moves data in real time from its mission-critical HP NonStop database to a Teradata data warehouse. Join us at our sessions to learn what other customers are doing with our products or stop by our demo pods in Moscone south and meet the product management and development teams.

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• LexisNexis and Oracle Join Forces to Prevent Fraud and Identity Abuse

  - by Tanu Sood

  Author: Mark Karlstrand About the Writer:Mark Karlstrand is a Senior Product Manager at Oracle focused on innovative security for enterprise web and mobile applications. Over the last sixteen years Mark has served as director in a number of tech startups before joining Oracle in 2007. Working with a team of talented architects and engineers Mark developed Oracle Adaptive Access Manager, a best of breed access security solution.The world’s top enterprise software company and the world leader in data driven solutions have teamed up to provide a new integrated security solution to prevent fraud and misuse of identities. LexisNexis Risk Solutions, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of its Instant Authenticate product with Oracle Identity Management.Oracle provides the most complete Identity and Access Management platform. The only identity management provider to offer advanced capabilities including device fingerprinting, location intelligence, real-time risk analysis, context-aware authentication and authorization makes the Oracle offering unique in the industry. LexisNexis Risk Solutions provides the industry leading Instant Authenticate dynamic knowledge based authentication (KBA) service which offers customers a secure and cost effective means to authenticate new user or prove authentication for password resets, lockouts and such scenarios. Oracle and LexisNexis now offer an integrated solution that combines the power of the most advanced identity management platform and superior data driven user authentication to stop identity fraud in its tracks and, in turn, offer significant operational cost savings. The solution offers the ability to challenge users with dynamic knowledge based authentication based on the risk of an access request or transaction thereby offering an additional level to other authentication methods such as static challenge questions or one-time password when needed. For example, with Oracle Identity Management self-service, the forgotten password reset workflow utilizes advanced capabilities including device fingerprinting, location intelligence, risk analysis and one-time password (OTP) via short message service (SMS) to secure this sensitive flow. Even when a user has lost or misplaced his/her mobile phone and, therefore, cannot receive the SMS, the new integrated solution eliminates the need to contact the help desk. The Oracle Identity Management platform dynamically switches to use the LexisNexis Instant Authenticate service for authentication if the user is not able to authenticate via OTP. The advanced Oracle and LexisNexis integrated solution, thus, both improves user experience and saves money by avoiding unnecessary help desk calls. Oracle Identity and Access Management secures applications, Juniper SSL VPN and other web resources with a thoroughly modern layered and context-aware platform. Users don't gain access just because they happen to have a valid username and password. An enterprise utilizing the Oracle solution has the ability to predicate access based on the specific context of the current situation. The device, location, temporal data, and any number of other attributes are evaluated in real-time to determine the specific risk at that moment. If the risk is elevated a user can be challenged for additional authentication, refused access or allowed access with limited privileges. The LexisNexis Instant Authenticate dynamic KBA service plugs into the Oracle platform to provide an additional layer of security by validating a user's identity in high risk access or transactions. The large and varied pool of data the LexisNexis solution utilizes to quiz a user makes this challenge mechanism even more robust. This strong combination of Oracle and LexisNexis user authentication capabilities greatly mitigates the risk of exposing sensitive applications and services on the Internet which helps an enterprise grow their business with confidence.Resources:Press release: LexisNexis® Achieves Oracle Validated Integration with Oracle Identity Management Oracle Access Management (HTML)Oracle Adaptive Access Manager (pdf)

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• Securing Flexfield Value Sets in EBS 12.2

  - by Sara Woodhull

  Release 12.2 includes a new feature: flexfield value set security. This new feature gives you additional options for ensuring that different administrators have non-overlapping responsibilities, which in turn provides checks and balances for sensitive activities.  Separation of Duties (SoD) is one of the key concepts of internal controls and is a requirement for many regulations including: Sarbanes-Oxley (SOX) Act Health Insurance Portability and Accountability Act (HIPAA) European Union Data Protection Directive. Its primary intent is to put barriers in place to prevent fraud or theft by an individual acting alone. Implementing Separation of Duties requires minimizing the possibility that users could modify data across application functions where the users should not normally have access. For flexfields and report parameters in Oracle E-Business Suite, values in value sets can affect functionality such as the rollup of accounting data, job grades used at a company, and so on. Controlling access to the creation or modification of value set values can be an important piece of implementing Separation of Duties in an organization. New Flexfield Value Set Security feature Flexfield value set security allows system administrators to restrict users from viewing, adding or updating values in specific value sets. Value set security enables role-based separation of duties for key flexfields, descriptive flexfields, and report parameters. For example, you can set up value set security such that certain users can view or insert values for any value set used by the Accounting Flexfield but no other value sets, while other users can view and update values for value sets used for any flexfields in Oracle HRMS. You can also segregate access by Operating Unit as well as by role or responsibility.Value set security uses a combination of data security and role-based access control in Oracle User Management. Flexfield value set security provides a level of security that is different from the previously-existing and similarly-named features in Oracle E-Business Suite: Function security controls whether a user has access to a specific page or form, as well as what operations the user can do in that screen. Flexfield value security controls what values a user can enter into a flexfield segment or report parameter (by responsibility) during routine data entry in many transaction screens across Oracle E-Business Suite. Flexfield value set security (this feature, new in Release 12.2) controls who can view, insert, or update values for a particular value set (by flexfield, report, or value set) in the Segment Values form (FNDFFMSV). The effect of flexfield value set security is that a user of the Segment Values form will only be able to view those value sets for which the user has been granted access. Further, the user will be able to insert or update/disable values in that value set if the user has been granted privileges to do so.  Flexfield value set security affects independent, dependent, and certain table-validated value sets for flexfields and report parameters. Initial State of the Feature upon Upgrade Because this is a new security feature, it is turned on by default.  When you initially install or upgrade to Release 12.2.2, no users are allowed to view, insert or update any value set values (users may even think that their values are missing or invalid because they cannot see the values).  You must explicitly set up access for specific users by enabling appropriate grants and roles for those users.We recommend using flexfield value set security as part of a comprehensive Separation of Duties strategy. However, if you choose not to implement flexfield value set security upon upgrading to or installing Release 12.2, you can enable backwards compatibility--users can access any value sets if they have access to the Values form--after you upgrade. The feature does not affect day-to-day transactions that use flexfields.  However, you must either set up specific grants and roles or enable backwards compatibility before users can create new values or update or disable existing values. For more information, see: Release 12.2 Flexfield Value Set Security Documentation Update for Patch 17305947:R12.FND.C (Document 1589204.1) R12.2 TOI: Implement and Use Application Object Library (AOL) - Flexfields Security and Separation of Duties for Value Sets (recorded training)

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• DAC pack up all your troubles

  - by Tony Davis

  Visual Studio 2010, or perhaps its apparently-forthcoming sister, "SQL Studio", is being geared up to become the natural way for developers to create databases. Central to this drive is the introduction of 'data-tier application components', or DACs. Applications are developed as normal but when it comes to deployment, instead of supplying the DBA with a bunch of scripts to create the required database objects, the developer creates a single DAC Package ("DAC Pack"); a zipped XML file containing all the database objects needed by the application, along with versioning information, policies for deployment, and so on. It's an intriguing prospect. Developers can work on their development database using their existing tools and source control, and then package up the changes into a single DACPAC for deployment and management. DBAs get an "application level view" of how their instances are being used and the ability to collectively, rather than individually, manage the objects. The DBA needing to manage a large number of relatively small databases can use "DAC snapshots" to get a quick overview of what has changed across all the databases they manage. The reason that DAC packs haven't caused more excitement is that they can only be pushed to SQL Server 2008 R2, and they must be developed or inspected using Visual Studio 2010. Furthermore, what we see right now in VS2010 is more of a 'work-in-progress' or 'vision of the future', with serious shortcomings and restrictions that render it unsuitable for anything but small 'non-critical' departmental databases. The first problem is that DAC packs support a limited set of schema objects (corresponding closely to the features available on 'Azure'). This means that Service Broker queues, CLR Objects, and perhaps most critically security (permissions, certificates etc.), are off-limits. Applications that require these objects will need to add them via a post-deployment TSQL script, rather defeating the whole idea. More worrying still is the process for altering a database with a DAC pack. The grand 'collective' philosophy, whereby a single XML file can be used for deploying and managing builds and changes, extends, unfortunately, to database upgrades. Any change to a database object will result in the creation of a new database, copying the data from the old version, nuking the previous one, and then renaming the new one. Simple eh? The problem is that even something as trivial as adding a comment to a stored procedure in a 5GB database will require the server to find at least twice as much space, as well sufficient elbow-room in the transaction log for copying the largest table. Of course, you'll need to take the database offline for the full course of the deployment, which is likely to take a long time if there is a lot of data. This upgrade/rename process breaks the log chain, makes any subsequent full restore operation highly complicated, and will also break log shipping. As with any grand vision, the devil is always in the detail. It's hard to fathom why Microsoft hasn't used a SQL Compare-style approach to the upgrade process, altering a database with a change script, and this will surely be adopted in the near future. Something had to be in place for VS2010, but right now DAC packs only make sense for Azure. For this, they're cute, but hardly compelling. Nevertheless, DBAs would do well to get familiar with VS 2010 and DAC packs. Like it or not, they're both coming. Cheers, Tony.

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• Oracle Tutor: Installing Is Not Implementing or Why CIO's should care about End User Adoption

  - by emily.chorba(at)oracle.com

  Eighteen months ago I showed Tutor and UPK Productive Day One overview to a CIO friend of mine. He works in a manufacturing business which had been recently purchased by a global conglomerate. He had a major implementation coming up, but said that the corporate team would be coming in to handle the project. I asked about their end user training approach, but it was unclear to him at the time. We were in touch over the course of the implementation project. The major activities were data conversion, how-to workshops, General Ledger realignment, and report definition. The message was "Here's how we do it at corporate, and here's how you are going to do it." In short, it was an application software installation. The corporate team had experience and confidence and the effort through go-live was smooth. Some weeks after cutover, problems with customer orders began to surface. Orders could not be fulfilled in a timely fashion. The problem got worse, and the corporate emergency team was called in. After many days of analysis, the issue was tracked down and resolved, but by then there were weeks of backorders, and their customer base was impacted in a significant way. It took three months of constant handholding of customers by the sales force for good will to be reestablished, and this itself diminished a new product sales push. I learned of these results in a recent conversation with the CIO. I asked him what the solution to the problem was, and he replied that it was twofold. The first component was a lack of understanding by customer service reps about how a particular data item in order entry was to be filled in, resulting in discrepant order data. The second component was that product planners were using this data, along with data from other sources, to fill in a spreadsheet based on the abandoned system. This spreadsheet was the primary input for planning data. The result of these two inaccuracies was that key parts were not being ordered to effectively meet demand and the lead time for finished goods was pushed out by weeks. I reminded him about the Productive Day One approach, and it's focus on methodology and tools for end user training. A more collaborative solution workshop would have identified proper applications use in the new environment. Using UPK to document correct transaction entry would have provided effective guidelines to the CSRs for data entry. Using Oracle Tutor to document the manual tasks would have eliminated the use of an out of date spreadsheet. As we talked this over, he said, "I wish I knew when I started what I know now." Effective end user adoption is the most critical and most overlooked success factor in applications implementations. When the switch is thrown at go-live, employees need to know how to use the new systems to do their jobs. Their jobs are made up of manual steps and systems steps which must be performed in the right order for the implementing organization to operate smoothly. Use Tutor to document the manual policies and procedures, use UPK to document the systems tasks, and develop this documentation in conjunction with a solution workshop. This is the path to develop effective end user training material for a smooth implementation. Learn More For more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Chuck Jones, Product Manager, Oracle Tutor and BPM

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• WebLogic Server–Use the Execution Context ID in Applications–Lessons From Hansel and Gretel

  - by james.bayer

  I learned a neat trick this week.  Don’t let your breadcrumbs go to waste like Hansel and Gretel did!  Keep track of the code path, logs and errors for each request as they flow through the system.  Earlier this week an OTN forum post in the WLS – General category by Oracle Ace John Stegeman asked a question how to retrieve the Execution Context ID so that it could be used on an error page that a user could provide to a help desk or use to check with application administrators so they could look up what went wrong.  What is the Execution Context ID (ECID)?  Fusion Middleware injects an ECID as a request enters the system and it says with the request as it flows from Oracle HTTP Server to Oracle Web Cache to multiple WebLogic Servers to the Oracle Database. It’s a way to uniquely identify a request across tiers.  According to the documentation it’s: The value of the ECID is a unique identifier that can be used to correlate individual events as being part of the same request execution flow. For example, events that are identified as being related to a particular request typically have the same ECID value.  The format of the ECID string itself is determined by an internal mechanism that is subject to change; therefore, you should not have or place any dependencies on that format. The novel idea that I see John had was to extend this concept beyond the diagnostic information that is captured by Fusion Middleware.  Why not also use this identifier in your logs and errors so you can correlate even more information together!  Your logging might already identify the user, so why not identify the request so you filter down even more.  All you need to do inside of WebLogic Server to get ahold of this information is invoke DiagnosticConextHelper: weblogic.diagnostics.context.DiagnosticContextHelper.getContextId() This class has other helpful methods to see other values tracked by the diagnostics framework too.  This way I can see even more detail and get information across tiers. In performance profiling, this can be very handy to track down where time is being spent in code.  I’ve blogged and made videos about this before.  JRockit Flight Recorder can use the WLDF Diagnostic Volume in WLS 10.3.3+ to automatically capture and correlate lots of helpful information for each request without installing any special agents and with the out-of-the-box JRockit and WLS settings!  You can see here how information is displayed in JRockit Flight Recorder about a single request as it calls a Servlet, which calls an EJB, which gets a DB connection, which starts a transaction, etc.  You can get timings around everything and even see the SQL that is used. http://download.oracle.com/docs/cd/E21764_01/web.1111/e13714/using_flightrecorder.htm#WLDFC480 Recent versions of the WLS console also are able to visualize this data too, so it works with other JVMs besides JRockit when you turn on WLDF instrumentation. I wrote a little sample application that verified to myself that the ECID did actually cross JVM boundaries.  I invoked a Servlet in one JVM, which acted as an EJB client to Stateless Session Bean running in another JVM.  Each call returned the same ECID.  You need to turn on WLDF Instrumentation for this to work otherwise the framework returns null.  I’m glad John put me on to this API as I have some interesting ideas on how to correlate some information together.

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• GoldenGate 12c - MySQL Active-Active Replication Setup

  - by Jinyu Wang-Oracle

  Active-active  (also called Master-Master or Bi-Directional) replication captures data changes from two or more systems and replicat the changes to synchronize the data.  Active-Active replication is often needed for high availability, load balancing and scaling out purposes.   Oracle GoldenGate is known to be one of the first and the best replication tool handling active-active replications. As of Oracle GoldenGate 12c, it provides (Refer to Oracle GoldenGate 12.1.2 Documentation - Configuring Oracle GoldenGate for Active-Active High Availability for more information) the followings: Robust loop-back prevention Comprehensive conflict resolution and detection support Heterogeneous support across different database versions and operation systems.  Oracle GoldenGate supports active-active configurations for DB2 on z/OS, LUW, and IBM i, MySQL, Oracle, SQL/MX,SQL Server, Sybase, and Teradata. However, the setup is different from database to database. In this example, I will show you how to setup an active-active data replication between two MySQL database instances. The example setup below is to have active-active replication between MySQL 5.5 and MySQL 5.6 instances and is shown as follows: MySQL 5.5 (Manager Port: 15105)  Extract EXTRACT demoex01 SETENV (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.5.38/data/mysql.sock') DBOPTIONS CONNECTIONPORT 3305 DBOPTIONS HOST oraclelinux6.localdomain SOURCEDB test USERID root, PASSWORD mysql EXTTRAIL ./dirdat/extract/de TRANLOGOPTIONS ALTLOGDEST "/home/oracle/software/mysql_5.5.38/data/binlog/bin-log.index" FILTERTABLE test.checkpoint_tbl REPORTROLLOVER AT 05:30 ON saturday TABLE test.TCUSTMER; TABLE test.TCUSTORD; Pump EXTRACT demopm01 RMTHOST localhost, MGRPORT 15106, COMPRESS, TIMEOUT 30 RMTTRAIL ./dirdat/replicat/ps PASSTHRU TABLE test.TCUSTMER; TABLE test.TCUSTORD; Replicat replicat demorp01 setenv (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.5.38/data/mysql.sock') dboptions host oraclelinux6.localdomain, connectionport 3305 targetdb test, userid root, password mysql sourcedefs ./dirdat/replicat/democust.def discardfile ./dirrpt/demprp01.dsc, purge REPERROR (DEFAULT, ABEND) REPERROR(1062, IGNORE) map test.TCUSTMER, target test.TCUSTMER,colmap(usedefaults, region_code="region code"); map test.TCUSTORD, target test.TCUSTORD; MySQL 5.6 (Manager Port: 15106) Replicat replicat demorp01 setenv (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.6.19/data/mysql.sock') dboptions host oraclelinux6.localdomain, connectionport 3306 targetdb test, userid root, password mysql --assumetargetdefs sourcedefs ./dirdat/replicat/democust.def discardfile ./dirrpt/demprp01.dsc, purge map test.TCUSTMER, target test.TCUSTMER, colmap(usedefaults, "region code"=region_code); map test.TCUSTORD, target test.TCUSTORD; Extract EXTRACT demoex01 SETENV (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.6.19/data/mysql.sock') DBOPTIONS CONNECTIONPORT 3306 DBOPTIONS HOST oraclelinux6.localdomain SOURCEDB test USERID root, USERID mysql EXTTRAIL ./dirdat/extract/de TRANLOGOPTIONS ALTLOGDEST "/usr/local/mysql56/data/binlog/bin-log.index" FILTERTABLE test.checkpoint_tbl TABLE test.TCUSTMER; TABLE test.TCUSTORD; Pump EXTRACT demopm01 RMTHOST localhost, MGRPORT 15105, COMPRESS, TIMEOUT 30 RMTTRAIL ./dirdat/replicat/ps PASSTHRU TABLE test.TCUSTMER; TABLE test.TCUSTORD; The setup parameters are quite self-explanatory. The key setup is to avoid the replication data  looping. Oracle GoldenGate for MySQL uses the information in the replication checkpoint table to identify the transaction applied by replicats and thus avoid extracting those transactions by Oracle GoldenGate extracts. The example setup in the extract in MySQL 5.5 instance is shown as follows.  TRANLOGOPTIONS ALTLOGDEST "/home/oracle/software/mysql_5.5.38/data/binlog/bin-log.index" FILTERTABLE test.checkpoint_tbl Setting up an active-active replication is often more complicated than this and requires the following additional considerations. I would elaborate on this in the follow-up discussions. 

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• Oracle Announces Release of PeopleSoft HCM 9.1 Feature Pack 2

  - by Jay Zuckert

  Big things sometimes come in small packages.  Today Oracle announced the availability of PeopleSoft HCM 9.1 Feature Pack 2 which delivers a new HR self service user experience that fundamentally changes the way managers and employees interact with the HCM system.  Earlier this year we reviewed a number of new concept designs with our Customer Advisory Boards.  With the accelerated feature pack development cycle we have adopted, these innovations are  now available to all 9.1 customers without the need for an upgrade.   There are no new products that need to be licensed for the capabilities below. For more details on Feature Pack 2, please see the Oracle press release. Included in Feature Pack 2 is a new search-based menu-free navigation that allows managers to search for employees by name and take actions directly from the secure search results.  For example, a manager can now simply type in part of an employee’s first or last name and receive meaningful results from documents related to performance, compensation, learning, recruiting, career planning and more.   Delivered actions can be initiated directly from these search results and the actions are securely tied to HCM security and user role.  The feature pack also includes new pages that will enable managers to be more productive by aggregating key employee data into a single page.  The new Manager Dashboard and Talent Summary provide a consolidated view of data related to a manager’s team and individual team members, respectively.   The Manager Dashboard displays information relevant to their direct reports including team learning, objective alignment, alerts, and pending approvals requiring their attention.  The Talent Summary provides managers with an aggregated view of talent management-related data for an individual employee including performance history, salary history, succession options, total rewards, and competencies.   The information displayed in both the Manager Dashboard and Talent Summary is configurable by system administrators and can be personalized by each of your managers. Other Feature Pack 2 enhancements allow organizations to administer Matrix or Dotted-Line Relationship Management, which addresses the challenge of tracking and maintaining project-based organizations that cut across the enterprise and geographic regions.  From within the Company Directory and Org Viewer organization charts, managers now have access to manager self-service transactions from related actions.  More than 70 manager and employee self-service transactions have been tied into the related action framework accessible from Org Viewer, Manager Dashboard, Talent Summary and Secure Enterprise Search (SES) results.  In addition to making it easier to access manager self-service transactions, the feature pack delivers streamlined transaction pages making everyday tasks such as promoting an employee faster and more efficient. With the delivery of PeopleSoft HCM 9.1 Feature Pack 2, Oracle continues to deliver on its commitment to our PeopleSoft customers.  With this feature pack, HCM 9.1 customers will be able to deploy the newest functionality quickly, without a major release upgrade, and realize added value from their existing PeopleSoft investment.    For customers newly deploying 9.1, a new download with all of Feature Pack 2  will be available early next year.   This will aslo include recertified upgrade paths from 8.8, 8.9 and 9.0, for customers in the upgrade process.

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• Come see us at JavaU at JavaOne!

  - by tmcginn

  In just a little under a month, JavaOne will be in full swing (no pun intended) and thousands of Java developers will gather to hear the latest Java news, immerse themselves in Java technology and learn some new things. This year, I am fortunate enough to be able to attend, along with my Java curriculum development colleagues Matt Heimer and Mike Williams. We start our week at JavaOne teaching a one-day session at JavaU on Sunday morning. If you have never attended a training session through JavaU, you should check it out. There are some terrific sessions this year, and it might help to justify your trip to JavaOne if you can say it was for training! This year I am teaching a one day session on Java SE 7 New Features - a great session for anyone interested in the specific details of what is new in Java SE 7. Matt is teaching a one-day session on Developing Portable Java EE applications with the Enterprise JavaBeans 3.1 API and Java Persistence 2.0 API  EJB, and Mike is doing a one-day session on developing Rich Client applications with Java SE 7 using Java FX 2. I asked Matt and Mike to tell me what developers can expect from their sessions. Matt: "My session will get you up to speed on everything you need to know to create portable Java EE 6 applications using EJB 3.1 and JPA 2. I am going to cover why everyone can benefit from using EJBs (and why developers should relearn them if they haven't looked at them for years). Students who attend my session will see JPA examples showcasing how to use relational databases in an enterprise applications without programming to JDBC and without writing SQL statements. EJB and JPA benefit from being paired together, so I will also show how transaction management is easier in a container. I encourage students to bring a laptop and code as they learn!" Mike: "My session covers how to develop a rich client application using Java FX 2. Starting with the basic concepts of JavaFX, students will see how a JavaFX application is built from its layout, to its controls, to its data structures. In addition, more advanced controls like charts, smart tables, and transitions will be added to the application. Finally, a quick review of JavaFX concurrency and data binding is included. Blended with the core concepts the session will include some of the latest JavaFX technology. This includes using Scene Builder to create a JavaFX UI and connecting your XML UI definition to Java code.  In addition, packaging of the JavaFX application will be covered with some examples of the new native packaging features." As I mentioned, my session covers the changes in the Java for SE 7, including the  language changes that were voted into Java SE 7 from Project Coin. I will also look at how you can take advantage if the the new I/O library (NIO.2) for writing applications that work with files, directories and file systems. We will also look at the changes in Asynchronous I/O that are a part of the changes in NIO/2. We will spend some time looking at the changes to the Java Virtual Machine as well, including support for dynamically typed languages (JSR-292). We will spend some time looking at the Java Concurrency enhancements (JSR-166), including the new Fork/Join framework. And we'll round out the day with a look at changes in Swing, XML and a number of smaller changes in the API's. And, if these topics aren't grabbing your interest, take a look at the other 10 sessions that range from topics on architecture to how to pass the Oracle Certified Programmer I and II exams. See you soon!

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• How the number of indexes built on a table can impact performances?

  - by Davide Mauri

  We all know that putting too many indexes (I’m talking of non-clustered index only, of course) on table may produce performance problems due to the overhead that each index bring to all insert/update/delete operations on that table. But how much? I mean, we all agree – I think – that, generally speaking, having many indexes on a table is “bad”. But how bad it can be? How much the performance will degrade? And on a concurrent system how much this situation can also hurts SELECT performances? If SQL Server take more time to update a row on a table due to the amount of indexes it also has to update, this also means that locks will be held for more time, slowing down the perceived performance of all queries involved. I was quite curious to measure this, also because when teaching it’s by far more impressive and effective to show to attended a chart with the measured impact, so that they can really “feel” what it means! To do the tests, I’ve create a script that creates a table (that has a clustered index on the primary key which is an identity column) , loads 1000 rows into the table (inserting 1000 row using only one insert, instead of issuing 1000 insert of one row, in order to minimize the overhead needed to handle the transaction, that would have otherwise ), and measures the time taken to do it. The process is then repeated 16 times, each time adding a new index on the table, using columns from table in a round-robin fashion. Test are done against different row sizes, so that it’s possible to check if performance changes depending on row size. The result are interesting, although expected. This is the chart showing how much time it takes to insert 1000 on a table that has from 0 to 16 non-clustered indexes. Each test has been run 20 times in order to have an average value. The value has been cleaned from outliers value due to unpredictable performance fluctuations due to machine activity. The test shows that in a  table with a row size of 80 bytes, 1000 rows can be inserted in 9,05 msec if no indexes are present on the table, and the value grows up to 88 (!!!) msec when you have 16 indexes on it This means a impact on performance of 975%. That’s *huge*! Now, what happens if we have a bigger row size? Say that we have a table with a row size of 1520 byte. Here’s the data, from 0 to 16 indexes on that table: In this case we need near 22 msec to insert 1000 in a table with no indexes, but we need more that 500msec if the table has 16 active indexes! Now we’re talking of a 2410% impact on performance! Now we can have a tangible idea of what’s the impact of having (too?) many indexes on a table and also how the size of a row also impact performances. That’s why the golden rule of OLTP databases “few indexes, but good” is so true! (And in fact last week I saw a database with tables with 1700bytes row size and 23 (!!!) indexes on them!) This also means that a too heavy denormalization is really not a good idea (we’re always talking about OLTP systems, keep it in mind), since the performance get worse with the increase of the row size. So, be careful out there, and keep in mind the “equilibrium” is the key world of a database professional: equilibrium between read and write performance, between normalization and denormalization, between to few and too may indexes. PS Tests are done on a VMWare Workstation 7 VM with 2 CPU and 4 GB of Memory. Host machine is a Dell Precsioni M6500 with i7 Extreme X920 Quad-Core HT 2.0Ghz and 16Gb of RAM. Database is stored on a SSD Intel X-25E Drive, Simple Recovery Model, running on SQL Server 2008 R2. If you also want to to tests on your own, you can download the test script here: Open TestIndexPerformance.sql

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• Is Oracle Policy Automation a Fit for My Agency? I'll bet it is.

  - by jeffrey.waterman

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Recently, I stumbled upon a new(-ish) whitepaper now posted on the Oracle Technology Network around Oracle Policy Automation (OPA). This paper is certain to become a must read for any customer interested in rules automation. What is OPA?  If you are not sitting in your favorite Greek restaurant waiting for that order of Saganaki to appear, OPA is Oracle’s solution for automated streamlining, standardizing, and the maintenance of policy. It is a specialized rules platform that simplifies the automation of rules and policies, putting the analysis in the hands of the analysts, not the IT organization. In other words, OPA allows the organization to be more efficient by eliminating (or at a minimum, reducing the engagement of) the middle man from the process. The whitepaper I mention above is titled, “Is Oracle Policy Automation a Good Fit for My Business?”. This short document walks the reader through use cases and advice for the reader to consider when deciding if OPA is right for their agency. The paper outlines many different scenarios, different uses of OPA in production today and, where OPA may not be a good fit. Many of the use case examples revolve around end user questionnaires or analyst research. What is often overlooked is OPA’s ability to act as a rules engine behind the scenes. That is, take inputs from one source (e.g., personnel data), process that data in OPA and send the output (e.g., pay data with benefits deductions) to a second source. The rules have been automated, no necessary human intervention to perform analysis. A few of my customers have used the embedded OPA solution to improve transaction processing and reduce the time spent analyzing exceptions. I suggest any reader whose organization is reliant on or deals with high complexity, volume or volatility in rules that are based on documentation – or which need to be documented – take a look at Oracle Policy Automation. You can find the white paper on Oracle Technology Network. You can find the white paper in the Oracle Policy Automation of the OTN. You can find more information around OPA on oracle.com. Finally, you can send me a question any time at [email protected] Thank you for reading. If you have any topics around Oracle Applications in the Federal or Public Sector industries you would like to see addressed in this blog, please leave suggestions in the comments section and I will do my best to address in a future post.

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• Oracle Retail Mobile Point-of-Service

  - by David Dorf

  When most people discuss mobile in retail, they immediately go to shopping applications.  While I agree the consumer side of mobile is huge, I believe its also important to arm store associates with mobile tools.  There are around a dozen major roll-outs of mobile POS to chain retailers, and all have been successful.  This does not, however, signal the demise of traditional registers.  Retailers will adopt mobile POS slowly and reduce the number of fixed registers over time, but there's likely to be a combination of both for the foreseeable future.  Even Apple retains at least one fixed register in every store, you just have to know where to look. The business benefits for mobile POS are pretty straightforward: 1. Faster checkout.  Walmart's CFO recently reported that for every second they shave off the average transaction time, they can potentially save $12M a year in labor.  I think its more likely that labor will be redeployed to enhance the customer experience. 2. Smarter associates.  The sales associates on the floor need the same access to information that consumers have, if not more.  They need ready access to product details, reviews, inventory, etc. to meet consumer expectations.  In a recent study, 40% of consumers said a savvy store associate can impact their final product selection more than a website. 3. Lower costs.  Mobile POS hardware (iPod touch + sled) costs about a fifth of fixed registers, not to mention the reclaimed space that can be used for product displays. But almost all Mobile POS solutions can claim those benefits equally.  Where there's differentiation is on the technical side.  Oracle recently announced availability of the Oracle Retail Mobile Point-of-Service, and it has three big technology advantages in the market: 1. Portable. We used a popular open-source component called PhoneGap that abstracts the app from the underlying OS and hardware so that iOS, Android, and other platforms could be supported.  Further, we used Web technologies such as HTML5 and JavaScript, which are commonly known by many programmers, as opposed to ObjectiveC which is more difficult to find.  The screen can adjust to different form-factors and sizes, just like you see with browsers.  In the future when a new, zippy device gets released, retailers will have the option to move to that device more easily than if they used a native app. 2. Flexible.  Our Mobile POS is free with the Oracle Retail Point-of-Service product.  Retailers can use any combination of fixed and mobile registers, and those ratios can change as required.  Perhaps start with 1 mobile and 4 fixed per store, then transition over time to 4 mobile and 1 fixed without any additional software licenses.  Our scalable solution supports lots of combinations. 3. Consistent.  Because our Mobile POS is fully integrated to our traditional POS, the same business logic is reused.  Third-party Mobile POS solutions often handle pricing, promotions, and tax calculations separately leading to possible inconsistencies within the store.  That won't happen with Oracle's solution. For many retailers, Mobile POS can lower costs, increase customer service, and generally enhance a consumer's in-store experience.  Apple led the way, but lots of other retailers are discovering the many benefits of adding mobile capabilities in their stores.  Just be sure to examine both the business and technology benefits so you get the most value from your solution for the longest period of time.

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• Customers Discuss: Real-World Operational Reporting with Oracle GoldenGate

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As businesses leverage business intelligence and analytics for day-to-day decision making, operational reporting solutions become more and more common. While some companies can use their production OLTP system for running operational reports, for many it is too much overhead and performance impact for transaction processing systems.  Oracle GoldenGate’s real-time data integration capabilities enable companies to create a real-time replica of their OLTP systems, dedicated for operational reporting. This instance can be optimized for the reports needed as well such as containing only the tables needed from the source. Oracle GoldenGate has certified solutions for many Oracle applications such as EBusiness Suite, Peoplesoft, JD Edwards, to offload operational reporting to another reporting server that has real-time data feeding from the production system. At Oracle OpenWorld we will be hearing from a panel of Oracle GoldenGate customers how they deployed GoldenGate for operational reporting. Comcast, Turk Telekom, and Raymond James will be sharing their experiences and the benefits achieved when implementing GoldenGate’s solution. If you have performance degradation in your production systems due to reporting or ad-hoc queries, and you will be at OpenWorld, don’t miss this informative session: Real-World Operational Reporting with Oracle GoldenGate: Customer Panel-- Tuesday Oct 2nd 11:45am Mascone West 3005. For other data integration sessions at OpenWorld, please check our Focus-On document.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} If you cannot attend OpenWorld, please check out related white paper “Using Oracle GoldenGate to Achieve Operational Reporting for Oracle Applications” to learn more.

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• Personal Financial Management – The need for resuscitation

  - by Salil Ravindran

  Until a year or so ago, PFM (Personal Financial Management) was the blue eyed boy of every channel banking head. In an age when bank account portability is still fiction, PFM was expected to incentivise customers to switch banks. It still is, in some emerging economies, but if the state of PFM in matured markets is anything to go by, it is in a state of coma and badly requires resuscitation. Studies conducted around the year show an alarming decline and stagnation in PFM usage in mature markets. A Sept 2012 report by Aite Group – Strategies for PFM Success shows that 72% of users hadn’t used PFM and worse, 58% of them were not kicked about using it. Of the rest who had used it, only half did on a bank site. While there are multiple reasons for this lack of adoption, some are glaringly obvious. While pretty graphs and pie charts are important to provide a visual representation of my income and expense, it is simply not enough to encourage me to return. Static representation of data without any insightful analysis does not help me. Budgeting and Cash Flow is important but when I have an operative account, a couple of savings accounts, a mortgage loan and a couple of credit cards help me with what my affordability is in specific contexts rather than telling me I just busted my budget. Help me with relative importance of each budget category so that I know it is fine to go over budget on books for my daughter as against going over budget on eating out. Budget over runs and spend analysis are post facto and I am informed of my sins only when I return to online banking. That too, only if I decide to come to the PFM area. Fundamentally, PFM should be a part of my banking engagement rather than an analysis tool. It should be contextual so that I can make insight based decisions. So what can be done to resuscitate PFM? Amalgamation with banking activities – In most cases, PFM tools are integrated into online banking pages and they are like chapter 37 of a long story. PFM needs to be a way of banking rather than a tool. Available balances should shift to Spendable Balances. Budget and goal related insights should be integrated with transaction sessions to drive pre-event financial decisions. Personal Financial Guidance - Banks need to think ground level and see if their PFM offering is really helping customers achieve self actualisation. Banks need to recognise that most customers out there are non-proficient about making the best value of their money. Customers return when they know that they are being guided rather than being just informed on their finance. Integrating contextual financial offers and financial planning into PFM is one way ahead. Yet another way is to help customers tag unwanted spending thereby encouraging sound savings habits. Mobile PFM – Most banks have left all those numbers on online banking. With access mostly having moved to devices and the success of apps, moving PFM on to devices will give it a much needed shot in the arm. This is not only about presenting the same wine in a new bottle but also about leveraging the power of the device in pushing real time notifications to make pre-purchase decisions. The pursuit should be to analyse spend, budgets and financial goals real time and push them pre-event on to the device. So next time, I should know that I have over run my eating out budget before walking into that burger joint and not after. Increase participation and collaboration – Peer group experiences and comments are valued above those offered by the bank. Integrating social media into PFM engagement will let customers share and solicit their financial management experiences with their peer group. Peer comparisons help benchmark one’s savings and spending habits with those of the peer group and increases stickiness. While mature markets have gone through this learning in some way over the last one year, banks in maturing digital banking economies increasingly seem to be falling into this trap. Best practices lie in profiling and segmenting customers, being where they are and contextually guiding them to identify and achieve their financial goals. Banks could look at the likes of Simple and Movenbank to draw inpiration from.

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• Why do I need two Instances in Windows Azure?

  - by BuckWoody

  Windows Azure as a Platform as a Service (PaaS) means that there are various components you can use in it to solve a problem: Compute “Roles” - Computers running an OS and optionally IIS - you can have more than one "Instance" of a given Role Storage - Blobs, Tables and Queues for Storage Other Services - Things like the Service Bus, Azure Connection Services, SQL Azure and Caching It’s important to understand that some of these services are Stateless and others maintain State. Stateless means (at least in this case) that a system might disappear from one physical location and appear elsewhere. You can think of this as a cashier at the front of a store. If you’re in line, a cashier might take his break, and another person might replace him. As long as the order proceeds, you as the customer aren’t really affected except for the few seconds it takes to change them out. The cashier function in this example is stateless. The Compute Role Instances in Windows Azure are Stateless. To upgrade hardware, because of a fault or many other reasons, a Compute Role's Instance might stop on one physical server, and another will pick it up. This is done through the controlling fabric that Windows Azure uses to manage the systems. It’s important to note that storage in Azure does maintain State. Your data will not simply disappear - it is maintained - in fact, it’s maintained three times in a single datacenter and all those copies are replicated to another for safety. Going back to our example, storage is similar to the cash register itself. Even though a cashier leaves, the record of your payment is maintained. So if a Compute Role Instance can disappear and re-appear, the things running on that first Instance would stop working. If you wrote your code in a Stateless way, then another Role Instance simply re-starts that transaction and keeps working, just like the other cashier in the example. But if you only have one Instance of a Role, then when the Role Instance is re-started, or when you need to upgrade your own code, you can face downtime, since there’s only one. That means you should deploy at least two of each Role Instance not only for scale to handle load, but so that the first “cashier” has someone to replace them when they disappear. It’s not just a good idea - to gain the Service Level Agreement (SLA) for our uptime in Azure it’s a requirement. We point this out right in the Management Portal when you deploy the application: (Click to enlarge) When you deploy a Role Instance you can also set the “Upgrade Domain”. Placing Roles on separate Upgrade Domains means that you have a continuous service whenever you upgrade (more on upgrades in another post) - the process looks like this for two Roles. This example covers the scenario for upgrade, so you have four roles total - One Web and one Worker running the "older" code, and one of each running the new code. In all those Roles you want at least two instances, and this example shows that you're covered for High Availability and upgrade paths: The take-away is this - always plan for forward-facing Roles to have at least two copies. For Worker Roles that do background processing, there are ways to architect around this number, but it does affect the SLA if you have only one.

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• Mobile Deals: the Consumer Wants You in Their Pocket

  - by Mike Stiles

  Mobile deals offer something we talk about a lot in social marketing, relevant content. If a consumer is already predisposed to liking your product and gets a timely deal for it that’s easy and convenient to use, not only do you score on the marketing side, it clearly generates some of that precious ROI that’s being demanded of social. First, a quick gut-check on the public’s adoption of mobile. Nielsen figures have 55.5% of US mobile owners using smartphones. If young people are indeed the future, you can count on the move to mobile exploding exponentially. Teens are the fastest growing segment of smartphone users, and 58% of them have one. But the largest demographic of smartphone users is 25-34 at 74%. That tells you a focus on mobile will yield great results now, and even better results straight ahead. So we can tell both from statistics and from all the faces around you that are buried in their smartphones this is where consumers are. But are they looking at you? Do you have a valid reason why they should? Everybody likes a good deal. BIA/Kelsey says US consumers will spend $3.6 billion this year for daily deals (the Groupons and LivingSocials of the world), up 87% from 2011. The report goes on to say over 26% of small businesses are either "very likely" or "extremely likely" to offer up a deal in the next 6 months. Retail Gazette reports 58% of consumers shop with coupons, a 40% increase in 4 years. When you consider that a deal can be the impetus for a real-world transaction, a first-time visit to a store, an online purchase, entry into a loyalty program, a social referral, a new fan or follower, etc., that 26% figure shows us there’s a lot of opportunity being left on the table by brands. The existing and emerging technologies behind mobile devices make the benefits of offering deals listed above possible. Take how mobile payment systems are being tied into deal delivery and loyalty programs. If it’s really easy to use a coupon or deal, it’ll get used. If it’s complicated, it’ll be passed over as “not worth it.” When you can pay with your mobile via technologies that connects store and user, you get the deal, you get the loyalty credit, you pay, and your receipt is uploaded, all in one easy swipe. Nothing to keep track of, nothing to lose or forget about. And the store “knows” you, so future offers will be based on your tastes. Consider the endgame. A customer who’s a fan of your belt buckle store’s Facebook Page is in one of your physical retail locations. They pull up your app, because they’ve gotten used to a loyalty deal being offered when they go to your store. Voila. A 10% discount active for the next 30 minutes. Maybe the app also surfaces social references to your brand made by friends so they can check out a buckle someone’s raving about. If they aren’t a fan of your Page or don’t have your app, perhaps they’ve opted into location-based deal services so you can still get them that 10% deal while they’re in the store. Or maybe they’ve walked in with a pre-purchased Groupon or Living Social voucher. They pay with one swipe, and you’ve learned about their buying preferences, credited their loyalty account and can encourage them to share a pic of their new buckle on social. Happy customer. Happy belt buckle company. All because the brand was willing to use the tech that’s available to meet consumers where they are, incentivize them, and show them how much they’re valued through rewards.

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• How much is a subscriber worth?

  - by Tom Lewin

  This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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• Proving What You are Worth

  - by Ted Henson

  Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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