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  • How can i determine the version of the Windows SDK installed on my computer?

    - by NuclearCheese781
    Hello everyone :) I've very recently decided to teach myself c++ and win32 programming after learning vb.net, and i've got a very simple question: How can I determine what version of the Windows SDK is installed on my computer? I'm asking so I can install the latest version if it isn't installed allready, before i start playing around with c++. I'm using Microsoft Visual Studio 2008 SP1 as my IDE. (I spent 10 minutes using Google to search for an answer, but I couldn't find one) If anyone could help me, it would be very much appreciated. Matt.

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  • Effecient data structure design

    - by Sway
    Hi there, I need to match a series of user inputed words against a large dictionary of words (to ensure the entered value exists). So if the user entered: "orange" it should match an entry "orange' in the dictionary. Now the catch is that the user can also enter a wildcard or series of wildcard characters like say "or__ge" which would also match "orange" The key requirements are: * this should be as fast as possible. * use the smallest amount of memory to achieve it. If the size of the word list was small I could use a string containing all the words and use regular expressions. however given that the word list could contain potentially hundreds of thousands of enteries I'm assuming this wouldn't work. So is some sort of 'tree' be the way to go for this...? Any thoughts or suggestions on this would be totally appreciated! Thanks in advance, Matt

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  • Can an app delete its own internal resources?

    - by user637884
    I am trying to find a way to delete an internal resource after an app installs. More specifically, I have a zip file included in the apk, that I unzip to the SD Card when the app is first run. But then want to delete the now unneeded zip file (the purpose being to save the user internal phone memory). I access the zip file with, Resources resources = this.getResources(); InputStream is = resources.openRawResource(R.raw.assets); But am uncertain how to then delete the resource (if even possible). I know one may ask why not simply install the app to SD Card at download. But the app includes a screen widget, and installing apps to the SD Card and using a screen widget is problematic. Thanks, Matt

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  • What is the flag to show the nesting of views in a Mac app?

    - by theMikeSwan
    I have just spet the last few hours trying to find the flag to use in Terminal to launch an app with the colored outlines around the various view elements to show how they are nested. I know that Matt Gemmell covered it during the Cocoa Face Off session of NSConference 2009 (at about the 13minute mark in the video). Unfortunately I can't actually read what he types and he doesn't speak the exact command. I know it has to be in the Apple docs somewhere but the search system is currently not being of any use. It looks like her just adds -showAllViews YES to the end of the command to open TextEdit but that command has no effect in 10.6.6. I have also tried every other capitalization I can think of as well as using view instead of views. Every command opens TextEdit just fine but doesn't show the colored outlines.

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  • ucommerce: how to change category template

    - by autonomatt
    Using uCommerce 2, umbraco 4.7. I have a category side nav showing the categories using: <a> <xsl:attribute name="href"> <xsl:value-of select="CommerceLibrary:GetNiceUrlForCategory($catalogueName, @id)"/> </xsl:attribute> <xsl:value-of select="@displayName"/> </a> First of all, when hovering over the links it still shows an old catalogue name, even though I've renamed the catalogue and also hardcoded the catalogue name into: <xsl:variable name="catalogueName" select="'MyCatalogue'"/> When I click on the link generated by GetNiceUrlForCategory I get the standard template that comes with uCommerce started site. I've tried deleting the whole started site, but I just can't get it to link to a template I did for the category. I still don't quite understand how ucommerce knows which template to use for a category link. Soren? :) Cheers, Matt

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  • Postfix Bounced Emails With Google Apps

    - by crontab
    So our company uses Google Apps to handle our accounts for our employees. Meaning something like [email protected] would go to Google Apps. We also use postfix on our server to send out our news letter emails to our users. We've setup our emails to have a unique return-path which is basically [email protected] problem is that when postfix gets a bounce during the SMTP connection, it actually sends out the email to Google Apps. Is there anyway that we can setup Postfix to not send to [email protected] and instead pipe that message to a script which we can grab the original message and log the bounced address? I realize this only partially works as some emails may send correctly from postfix and then bounce down the road somewhere, but this should help us out with a good portion of our bounces. For a start, in main.cf we have recipient_delimiter = + and in master.cf we have bouncehandler unix - n n - - pipe user=nobody argv=/path/to/bounce_handler.php ${recipient} Not really sure where to go from here though.

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  • GPO Software Uninstall Not Taking Place

    - by burmat
    I am having some trouble with my software GPO's and can't seem to find any answers using Google. I successfully deployed software using my policy but when I delete another, the uninstallation of the software does not take place. What I did: Deployed software using a GPO, used gpupdate /force on the workstation to update, reboot, and install the software Deleted another software installation by: Right-Click All Tasks Remove 'Immediately uninstall the software from users and computers' From there, I did another gpupdate /force to try and get the GPO to refresh and uninstall the software on the workstation. This did not work. I then forced replication between my domain controllers and ran another gpupdate /force on the workstation and this did not uninstall the software. There are not error logs or indications that the uninstall is being triggered when I go into the event viewer, and I know for a fact that the policy is working in other aspects. So my questions is: Where do I look next to find the answer as to why GPO software deployments are working but un-installations are not, based off of what I have already tried? Thank you in advance. UPDATE: After using gpresult /z, there is no indication of a pending un-installation or removal of software. Under the section entitled "Software Installations", the software I am trying to uninstall is not listed. There is no other indication that the software I am trying to uninstall even exists. I also turned on RSoP logging and did (yet another) gpupdate /force to yield no blatant results. There is no indication that an uninstall event was even triggered, let alone incapability or failure. Although I am sure I marked it to uninstall in case of two events (the falling out of the scope of management, as well as the removal of the entry), I am beginning to think the entry just never triggered something that should have been triggered. UPDATE #2: After troubleshooting this (frustrating) application assignment, I have chalked it up as a fluke. I have tested with other software to make sure that the uninstall of other application assignments is actually working, so I am assuming it is something related to the package directly. There is the possibility that my problem resides in something related to what @joeqwerty linked in a comment below but because I can't go back in time, I don't think I will be able to prove it. I will probably be running a script via another GPO to guarantee the un-installation of left over package installs. For now, Evan Anderson is getting the answer because of the debugging information I was able to put to good use. Thank you to everyone that helped contribute so far!

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  • NET Math Libraries

    - by JoshReuben
    NET Mathematical Libraries   .NET Builder for Matlab The MathWorks Inc. - http://www.mathworks.com/products/netbuilder/ MATLAB Builder NE generates MATLAB based .NET and COM components royalty-free deployment creates the components by encrypting MATLAB functions and generating either a .NET or COM wrapper around them. .NET/Link for Mathematica www.wolfram.com a product that 2-way integrates Mathematica and Microsoft's .NET platform call .NET from Mathematica - use arbitrary .NET types directly from the Mathematica language. use and control the Mathematica kernel from a .NET program. turns Mathematica into a scripting shell to leverage the computational services of Mathematica. write custom front ends for Mathematica or use Mathematica as a computational engine for another program comes with full source code. Leverages MathLink - a Wolfram Research's protocol for sending data and commands back and forth between Mathematica and other programs. .NET/Link abstracts the low-level details of the MathLink C API. Extreme Optimization http://www.extremeoptimization.com/ a collection of general-purpose mathematical and statistical classes built for the.NET framework. It combines a math library, a vector and matrix library, and a statistics library in one package. download the trial of version 4.0 to try it out. Multi-core ready - Full support for Task Parallel Library features including cancellation. Broad base of algorithms covering a wide range of numerical techniques, including: linear algebra (BLAS and LAPACK routines), numerical analysis (integration and differentiation), equation solvers. Mathematics leverages parallelism using .NET 4.0's Task Parallel Library. Basic math: Complex numbers, 'special functions' like Gamma and Bessel functions, numerical differentiation. Solving equations: Solve equations in one variable, or solve systems of linear or nonlinear equations. Curve fitting: Linear and nonlinear curve fitting, cubic splines, polynomials, orthogonal polynomials. Optimization: find the minimum or maximum of a function in one or more variables, linear programming and mixed integer programming. Numerical integration: Compute integrals over finite or infinite intervals, over 2D and higher dimensional regions. Integrate systems of ordinary differential equations (ODE's). Fast Fourier Transforms: 1D and 2D FFT's using managed or fast native code (32 and 64 bit) BigInteger, BigRational, and BigFloat: Perform operations with arbitrary precision. Vector and Matrix Library Real and complex vectors and matrices. Single and double precision for elements. Structured matrix types: including triangular, symmetrical and band matrices. Sparse matrices. Matrix factorizations: LU decomposition, QR decomposition, singular value decomposition, Cholesky decomposition, eigenvalue decomposition. Portability and performance: Calculations can be done in 100% managed code, or in hand-optimized processor-specific native code (32 and 64 bit). Statistics Data manipulation: Sort and filter data, process missing values, remove outliers, etc. Supports .NET data binding. Statistical Models: Simple, multiple, nonlinear, logistic, Poisson regression. Generalized Linear Models. One and two-way ANOVA. Hypothesis Tests: 12 14 hypothesis tests, including the z-test, t-test, F-test, runs test, and more advanced tests, such as the Anderson-Darling test for normality, one and two-sample Kolmogorov-Smirnov test, and Levene's test for homogeneity of variances. Multivariate Statistics: K-means cluster analysis, hierarchical cluster analysis, principal component analysis (PCA), multivariate probability distributions. Statistical Distributions: 25 29 continuous and discrete statistical distributions, including uniform, Poisson, normal, lognormal, Weibull and Gumbel (extreme value) distributions. Random numbers: Random variates from any distribution, 4 high-quality random number generators, low discrepancy sequences, shufflers. New in version 4.0 (November, 2010) Support for .NET Framework Version 4.0 and Visual Studio 2010 TPL Parallellized – multicore ready sparse linear program solver - can solve problems with more than 1 million variables. Mixed integer linear programming using a branch and bound algorithm. special functions: hypergeometric, Riemann zeta, elliptic integrals, Frensel functions, Dawson's integral. Full set of window functions for FFT's. Product  Price Update subscription Single Developer License $999  $399  Team License (3 developers) $1999  $799  Department License (8 developers) $3999  $1599  Site License (Unlimited developers in one physical location) $7999  $3199    NMath http://www.centerspace.net .NET math and statistics libraries matrix and vector classes random number generators Fast Fourier Transforms (FFTs) numerical integration linear programming linear regression curve and surface fitting optimization hypothesis tests analysis of variance (ANOVA) probability distributions principal component analysis cluster analysis built on the Intel Math Kernel Library (MKL), which contains highly-optimized, extensively-threaded versions of BLAS (Basic Linear Algebra Subroutines) and LAPACK (Linear Algebra PACKage). Product  Price Update subscription Single Developer License $1295 $388 Team License (5 developers) $5180 $1554   DotNumerics http://www.dotnumerics.com/NumericalLibraries/Default.aspx free DotNumerics is a website dedicated to numerical computing for .NET that includes a C# Numerical Library for .NET containing algorithms for Linear Algebra, Differential Equations and Optimization problems. The Linear Algebra library includes CSLapack, CSBlas and CSEispack, ports from Fortran to C# of LAPACK, BLAS and EISPACK, respectively. Linear Algebra (CSLapack, CSBlas and CSEispack). Systems of linear equations, eigenvalue problems, least-squares solutions of linear systems and singular value problems. Differential Equations. Initial-value problem for nonstiff and stiff ordinary differential equations ODEs (explicit Runge-Kutta, implicit Runge-Kutta, Gear's BDF and Adams-Moulton). Optimization. Unconstrained and bounded constrained optimization of multivariate functions (L-BFGS-B, Truncated Newton and Simplex methods).   Math.NET Numerics http://numerics.mathdotnet.com/ free an open source numerical library - includes special functions, linear algebra, probability models, random numbers, interpolation, integral transforms. A merger of dnAnalytics with Math.NET Iridium in addition to a purely managed implementation will also support native hardware optimization. constants & special functions complex type support real and complex, dense and sparse linear algebra (with LU, QR, eigenvalues, ... decompositions) non-uniform probability distributions, multivariate distributions, sample generation alternative uniform random number generators descriptive statistics, including order statistics various interpolation methods, including barycentric approaches and splines numerical function integration (quadrature) routines integral transforms, like fourier transform (FFT) with arbitrary lengths support, and hartley spectral-space aware sequence manipulation (signal processing) combinatorics, polynomials, quaternions, basic number theory. parallelized where appropriate, to leverage multi-core and multi-processor systems fully managed or (if available) using native libraries (Intel MKL, ACMS, CUDA, FFTW) provides a native facade for F# developers

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  • MVVM Light Toolkit V3 SP1 for Windows Phone 7

    - by Laurent Bugnion
    He he I start to sound like Microsoft… Anyway… I just released a service pack (SP1) for MVVM Light Toolkit V3. Why? Well mostly because I worked a bit more with the Windows Phone 7 tools that were released at MIX0, and I noticed a few things that could be better in the Windows Phone 7 template. Also, I only found out at MIX that you can actually install custom project templates for Visual Studio Express. For some reason I thought it was not possible. The best way to solve these issues is through a service pack, which consists of a few zip files. Simply follow the instructions on the “Installing Manually” page. You can go ahead and overwrite the files that were installed with V3, all the file structure and names are exactly the same. What? So what do you get in this service pack that was not already in V3? (for more info about what’s new in V3, check the What’s New page). Project and Item templates for Visual Studio 10 Express (phone edition). Unzip these files in your “My Documents” folder, and you can now create a new MVVM Light application in the WinPhone7 version of Visual Studio 2010 Express. Signed assemblies: All the assemblies are now signed, which is a requirement in certain build configurations. XML documentation files: Thanks to Matt Casto for pinging me and reminding me that I had forgotten to include them (doh). New and improved Windows Phone 7 assemblies and templates: This one deserves its own section (see below). What was wrong with the old Silverlight 3 assemblies in Windows Phone 7 projects? It was kind of weird. Functionality wise, it was working just right. However, if you noticed, the EventToCommand behavior was not visible in the Assets tab of Expression Blend, under Behaviors, where it should normally have been. The reason was that even though the Windows Phone 7 is using Silverlight 3, the System.Windows.Interactivity that Blend was expecting is the version that is normally used in Silverlight 4. Yeah, I know, it’s weird. This led me to create a specific version of these assemblies for the phone. The assemblies are located into C:\Program Files\Laurent Bugnion (GalaSoft)\Mvvm Light Toolkit\Binaries\WP7. There are 3 DLLs: GalaSoft.MvvmLight.WP7.dll with RelayCommand, Messenger and ViewModelBase GalaSoft.MvvmLight.Extras.WP7.dll with EventToCommand and DispatcherHelper System.Windows.Interactivity.dll which is the same DLL installed in the Blend SDK, and which is needed for the EventToCommand behavior to work. Happy coding! That’s all! Download and install the service pack according to the instructions on the Installation page, and create your first MVVM Light application for the phone (a blog post will follow later with more details).   Laurent Bugnion (GalaSoft) Subscribe | Twitter | Facebook | Flickr | LinkedIn

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  • An Alphabet of Eponymous Aphorisms, Programming Paradigms, Software Sayings, Annoying Alliteration

    - by Brian Schroer
    Malcolm Anderson blogged about “Einstein’s Razor” yesterday, which reminded me of my favorite software development “law”, the name of which I can never remember. It took much Wikipedia-ing to find it (Hofstadter’s Law – see below), but along the way I compiled the following list: Amara’s Law: We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run. Brook’s Law: Adding manpower to a late software project makes it later. Clarke’s Third Law: Any sufficiently advanced technology is indistinguishable from magic. Law of Demeter: Each unit should only talk to its friends; don't talk to strangers. Einstein’s Razor: “Make things as simple as possible, but not simpler” is the popular paraphrase, but what he actually said was “It can scarcely be denied that the supreme goal of all theory is to make the irreducible basic elements as simple and as few as possible without having to surrender the adequate representation of a single datum of experience”, an overly complicated quote which is an obvious violation of Einstein’s Razor. (You can tell by looking at a picture of Einstein that the dude was hardly an expert on razors or other grooming apparati.) Finagle's Law of Dynamic Negatives: Anything that can go wrong, will—at the worst possible moment. - O'Toole's Corollary: The perversity of the Universe tends towards a maximum. Greenspun's Tenth Rule: Any sufficiently complicated C or Fortran program contains an ad hoc, informally-specified, bug-ridden, slow implementation of half of Common Lisp. (Morris’s Corollary: “…including Common Lisp”) Hofstadter's Law: It always takes longer than you expect, even when you take into account Hofstadter's Law. Issawi’s Omelet Analogy: One cannot make an omelet without breaking eggs - but it is amazing how many eggs one can break without making a decent omelet. Jackson’s Rules of Optimization: Rule 1: Don't do it. Rule 2 (for experts only): Don't do it yet. Kaner’s Caveat: A program which perfectly meets a lousy specification is a lousy program. Liskov Substitution Principle (paraphrased): Functions that use pointers or references to base classes must be able to use objects of derived classes without knowing it Mason’s Maxim: Since human beings themselves are not fully debugged yet, there will be bugs in your code no matter what you do. Nils-Peter Nelson’s Nil I/O Rule: The fastest I/O is no I/O.    Occam's Razor: The simplest explanation is usually the correct one. Parkinson’s Law: Work expands so as to fill the time available for its completion. Quentin Tarantino’s Pie Principle: “…you want to go home have a drink and go and eat pie and talk about it.” (OK, he was talking about movies, not software, but I couldn’t find a “Q” quote about software. And wouldn’t it be cool to write a program so great that the users want to eat pie and talk about it?) Raymond’s Rule: Computer science education cannot make anybody an expert programmer any more than studying brushes and pigment can make somebody an expert painter.  Sowa's Law of Standards: Whenever a major organization develops a new system as an official standard for X, the primary result is the widespread adoption of some simpler system as a de facto standard for X. Turing’s Tenet: We shall do a much better programming job, provided we approach the task with a full appreciation of its tremendous difficulty, provided that we respect the intrinsic limitations of the human mind and approach the task as very humble programmers.  Udi Dahan’s Race Condition Rule: If you think you have a race condition, you don’t understand the domain well enough. These rules didn’t exist in the age of paper, there is no reason for them to exist in the age of computers. When you have race conditions, go back to the business and find out actual rules. Van Vleck’s Kvetching: We know about as much about software quality problems as they knew about the Black Plague in the 1600s. We've seen the victims' agonies and helped burn the corpses. We don't know what causes it; we don't really know if there is only one disease. We just suffer -- and keep pouring our sewage into our water supply. Wheeler’s Law: All problems in computer science can be solved by another level of indirection... Except for the problem of too many layers of indirection. Wheeler also said “Compatibility means deliberately repeating other people's mistakes.”. The Wrong Road Rule of Mr. X (anonymous): No matter how far down the wrong road you've gone, turn back. Yourdon’s Rule of Two Feet: If you think your management doesn't know what it's doing or that your organisation turns out low-quality software crap that embarrasses you, then leave. Zawinski's Law of Software Envelopment: Every program attempts to expand until it can read mail. Zawinski is also responsible for “Some people, when confronted with a problem, think 'I know, I'll use regular expressions.' Now they have two problems.” He once commented about X Windows widget toolkits: “Using these toolkits is like trying to make a bookshelf out of mashed potatoes.”

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  • Roll your own free .NET technical conference

    - by Brian Schroer
    If you can’t get to a conference, let the conference come to you! There are a ton of free recorded conference presentations online… Microsoft TechEd Let’s start with the proverbial 800 pound gorilla. Recent TechEds have recorded the majority of presentations and made them available online the next day. Check out presentations from last month’s TechEd North America 2012 or last week’s TechEd Europe 2012. If you start at http://channel9.msdn.com/Events/TechEd, you can also drill down to presentations from prior years or from other regional TechEds (Australia, New Zealand, etc.) The top presentations from my “View Queue”: Damian Edwards: Microsoft ASP.NET and the Realtime Web (SignalR) Jennifer Smith: Design for Non-Designers Scott Hunter: ASP.NET Roadmap: One ASP.NET – Web Forms, MVC, Web API, and more Daniel Roth: Building HTTP Services with ASP.NET Web API Benjamin Day: Scrum Under a Waterfall NDC The Norwegian Developer Conference site has the most interesting presentations, in my opinion. You can find the videos from the June 2012 conference at that link. The 2011 and 2010 pages have a lot of presentations that are still relevant also. My View Queue Top 5: Shay Friedman: Roslyn... hmmmm... what? Hadi Hariri: Just ‘cause it’s JavaScript, doesn’t give you a license to write rubbish Paul Betts: Introduction to Rx Greg Young: How to get productive in a project in 24 hours Michael Feathers: Deep Design Lessons ØREDEV Travelling on from Norway to Sweden... I don’t know why, but the Scandinavians seem to have this conference thing figured out. ØREDEV happens each November, and you can find videos here and here. My View Queue Top 5: Marc Gravell: Web Performance Triage Robby Ingebretsen: Fonts, Form and Function: A Primer on Digital Typography Jon Skeet: Async 101 Chris Patterson: Hacking Developer Productivity Gary Short: .NET Collections Deep Dive aspConf - The Virtual ASP.NET Conference Formerly known as “mvcConf”, this one’s a little different. It’s a conference that takes place completely on the web. The next one’s happening July 17-18, and it’s not too late to register (It’s free!). Check out the recordings from February 2011 and July 2010. It’s two years old and talks about ASP.NET MVC2, but most of it is still applicable, and Jimmy Bogard’s Put Your Controllers On a Diet presentation is the most useful technical talk I have ever seen. CodeStock Videos from the 2011 edition of this Tennessee conference are available. Presentations from last month’s 2012 conference should be available soon here. I’m looking forward to watching Matt Honeycutt’s Build Your Own Application Framework with ASP.NET MVC 3. UserGroup.tv User Group.tv was founded in January of 2011 by Shawn Weisfeld, with the mission of providing User Group content online for free. You can search by date, group, speaker and category tags. My View Queue Top 5: Sergey Rathon & Ian Henehan: UI Test Automation with Selenium Rob Vettor: The Repository Pattern Latish Seghal: The .NET Ninja’s Toolbelt Amir Rajan: Get Things Done With Dynamic ASP.NET MVC Jeffrey Richter: .NET Nuggets – Houston TechFest Keynote

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  • Customer Support Spotlight: Clemson University

    - by cwarticki
    I've begun a Customer Support Spotlight series that highlights our wonderful customers and Oracle loyalists.  A week ago I visited Clemson University.  As I travel to visit and educate our customers, I provide many useful tips/tricks and support best practices (as found on my blog and twitter). Most of all, I always discover an Oracle gem who deserves recognition for their hard work and advocacy. Meet George Manley.  George is a Storage Engineer who has worked in Clemson's Data Center all through college, partially in the Hardware Architecture group and partially in the Storage group. George and the rest of the Storage Team work with most all of the storage technologies that they have here at Clemson. This includes a wide array of different vendors' disk arrays, with the most of them being Oracle/Sun 2540's.  He also works with SAM/QFS, ACSLS, and our SL8500 Tape Libraries (all three Oracle/Sun products). (pictured L to R, Matt Schoger (Oracle), Mark Flores (Oracle) and George Manley) George was kind enough to take us for a data center tour.  It was amazing.  I rarely get to see the inside of data centers, and this one was massive. Clemson Computing and Information Technology’s physical resources include the main data center located in the Information Technology Center at the Innovation Campus and Technology Park. The core of Clemson’s computing infrastructure, the data center has 21,000 sq ft of raised floor and is powered by a 14MW substation. The ITC power capacity is 4.5MW.  The data center is the home of both enterprise and HPC systems, and is staffed by CCIT staff on a 24 hour basis from a state of the art network operations center within the ITC. A smaller business continuance data center is located on the main campus.  The data center serves a wide variety of purposes including HPC (supercomputing) resources which are shared with other Universities throughout the state, the state's medicaid processing system, and nearly all other needs for Clemson University. Yes, that's no typo (14,256 cores and 37TB of memory!!! Thanks for the tour George and thank you very much for your time.  The tour was fantastic. I enjoyed getting to know your team and I look forward to many successes from Clemson using Oracle products. -Chris WartickiGlobal Customer Management

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Ubuntu 10.10 forgets desktop theme.

    - by Marcelo Cantos
    (I posed this question on superuser.com and haven't received any answers or comments, then I came across this site, so my apologies to anyone who has seen this already.) I am running Ubuntu in VirtualBox (on a Windows 7 host). Several times now, the top-level menu bar, the task bar — and seemingly every system dialog — have forgotten the out-of-the-box "Ambiance" theme they conform to when I first installed the system. Window captions still preserve the theme, but pretty much nothing else does. I have searched high and low on Google for assistance with this problem. Everything I've found suggests either running some gconf reset or deleting .gconf* .gnome* and other similar directories. I have followed all this advice and nothing works. I still get a boring Windows-95-style gray 3D look and feel. On previous occasions, after much messing around I've given up and rebooted the VM instance, and been pleasantly suprised to see the original "Ambience" theme restored throughout the UI, but invariably it disappears again some time later, usually after a reboot, so I can never figure out what I did that broke it. Here's a sample from Ubuntu's site of what I want it to look like. And here's a screenshot of my system as it currently looks. Also note that my GNOME Terminals normally have a nice purple semi-translucent look, and as can be seen from the screenshot, they are now just a solid matt white. This last time (just yesterday), trying numerous combinations all the usual tricks and rebooting several times hasn't fixed it, so here I am on SU wondering: How do I recover the out-of-the-box theme for my Gnome/Ubuntu desktop, noting that blowing away all config files — as suggested in many places online — fails to achieve this? It might help to know that it seems to fail either after I resize the VM instance, forcing the Ubuntu desktop to resize itself, or after I play around with Compiz settings. I haven't been able to figure out which of these it is, and it could be neither. Given the amount of pain I have had to go through to get things back to normal (and given that I am at a loss as to how to do so), it has proven difficult to definitively isolate the cause.

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  • How to get tens of millions of pages indexed by Google bot?

    - by Chris Adragna
    We are currently developing a site that currently has 8 million unique pages that will grow to about 20 million right away, and eventually to about 50 million or more. Before you criticize... Yes, it provides unique, useful content. We continually process raw data from public records and by doing some data scrubbing, entity rollups, and relationship mapping, we've been able to generate quality content, developing a site that's quite useful and also unique, in part due to the breadth of the data. It's PR is 0 (new domain, no links), and we're getting spidered at a rate of about 500 pages per day, putting us at about 30,000 pages indexed thus far. At this rate, it would take over 400 years to index all of our data. I have two questions: Is the rate of the indexing directly correlated to PR, and by that I mean is it correlated enough that by purchasing an old domain with good PR will get us to a workable indexing rate (in the neighborhood of 100,000 pages per day). Are there any SEO consultants who specialize in aiding the indexing process itself. We're otherwise doing very well with SEO, on-page especially, besides, the competition for our "long-tail" keyword phrases is pretty low, so our success hinges mostly on the number of pages indexed. Our main competitor has achieved approx 20MM pages indexed in just over one year's time, along with an Alexa 2000-ish ranking. Noteworthy qualities we have in place: page download speed is pretty good (250-500 ms) no errors (no 404 or 500 errors when getting spidered) we use Google webmaster tools and login daily friendly URLs in place I'm afraid to submit sitemaps. Some SEO community postings suggest a new site with millions of pages and no PR is suspicious. There is a Google video of Matt Cutts speaking of a staged on-boarding of large sites, too, in order to avoid increased scrutiny (at approx 2:30 in the video). Clickable site links deliver all pages, no more than four pages deep and typically no more than 250(-ish) internal links on a page. Anchor text for internal links is logical and adds relevance hierarchically to the data on the detail pages. We had previously set the crawl rate to the highest on webmaster tools (only about a page every two seconds, max). I recently turned it back to "let Google decide" which is what is advised.

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  • links for 2011-01-12

    - by Bob Rhubart
    WebCenter Spaces 11g PS2 Template Customization (Javier Ductor's Blog) "Recently, we have been involved in a WebCenter Spaces customization project. A customer sent us a prototype website in HTML, and we had to transform Spaces to set the same look and feel as in the prototype..." Javier Ductor (tags: oracle otn webcenter enteprise2.0) Matt Carter: Risky Business "Incorporating risk detection and mitigation capabilities into apps is becoming all the rage. There are plenty of real-life examples of cases where prevention of cyber-security threats and fraudsters might have kept governments and companies out of the news, and with more money in their accounts." (tags: oracle otn security middleware) John Brunswick: 5 Surprisingly Good Benefits of Corporate Blogs "Some may still propose that not all corporations are going to be able to provide the five benefits above and are more focused around shameless self promotion of products and services.  If that is the case, that corporation is most likely not producing something of high value." - John Brunswick (tags: oracle otn enterprise2.0 blogging) InfoQ: IT And Architecture: Inside-Out Perspectives The software industry is in disarray, costs are escalating, and quality is diminishing. Promises of newer technologies and processes and methodologies in IT are still far from materializing on any significant scale. Bruce Laidlaw and Michael Poulin - each with more than 30 years of experience compared notes on the past and present of IT and provide insights on what IT needs to make progress. (tags: ping.fm) SOA & Middleware: Canceling a running composite instance - example Useful tips from Niall Commiskey. (tags: soa middleware oracle) BPEL 11.1.1.2 Certified for Prebuilt E-Business Suite 12.1.3 SOA Integrations (Oracle E-Business Suite Technology) "A new certification was released simultaneously with the E-Business Suite 12.1.3 Maintenance Pack late last year: the use of BPEL 11g Version 11.1.1.2 with E-Business Suite 12.1.3." -- Steven Chan (tags: oracle bpel) Marc Kelderman: OSB: Deploy Service Level Agreement (SLA), aka Alert Rule "The big issue with these SLAs is the deployment. If you have dozens of services, with multiple operations, and you have a lot of environments it takes a while to create them...[But] I have a nice workaround." - Mark Kelderman  (tags: oracle otn soa osb sla) @myfear: Java EE 7 - what's coming up for 2012? First hints. "Even if the actual Java EE 6 version is still not too widespread, we already have seen the first signs of the next EE 7 version written to the sky." -- Markus "myfear" Eisele (tags: oracle otn oracleace java)

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  • Gamification in the enterprise updates, September edition

    - by erikanollwebb
    Things have been a little busy here at GamifyOracle.  Last week, I attended a small conference in San Diego on Enterprise Gamification.  Mario Herger of SAP, Matt Landes of Google and I were on a panel discussion about how to introduce and advocate gamification in your organization.  I gave a talk as well as a workshop on gamification.  The workshop was a new concept, to take our Design Jam from Applications User Experience and try it with people outside of user experience.  I have to say, the whole thing was a great success, in great part because I had some expert help from Teena Singh from Apps UX.  We took a flow from expense reporting and created a scenario about sales reps who are on the road a lot and how we needed them to get their expense reports filed by the end of the fiscal year.  We divided the attendees into groups and gave them a little over two hours to work out how they might use game mechanics to gamify the flows.   We even took the opportunity to re-use the app our fab dev team in our Mexico Development Center put together to gamify the event including badges, points, prizes and a leaderboard.  Since I am a firm believer that you can't gamify everything (or at least, not everything well), I focused my talk prior to the workshop on when it works, and when it might not, including pitfalls to gamifying badly.  I was impressed that the teams all considered what might go wrong with gamifying expenses and built into their designs some protections against that.  I can't wait to take this concept on the road again, it really was a fun day. Now that we have gotten through that set of events, we're wildly working on our next project for next week.  I'm doing a focus group at Oracle OpenWorld on Gamification in the Enterprise.  To do that, Andrea Cantu and I are trying to kill as many trees as possible while we work out some gamification concepts to present (see proof below!).  It should be a great event and I'm hoping we learn a lot about what our customers think about the use of gamification in their companies and in the products they use. So that's the news so far from GamifyOracle land.  I'll try to get more out about those events and more after next week. And if you will be at OOW, ping me and we can discuss in person!  I'd love to know what everyone is thinking in the area.

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  • The Birth of SSAS Compare

    - by Red Gate Software BI Tools Team
    Noemi Moreno, Red Gate Business Intelligence Specialist Software vendors – even Microsoft – tend to forget about the needs of business intelligence developers. We are a rare and rather invisible species. For example, BIDS remained in VS 2008 until SQL Server 2012. It took until this release before we got something as simple as an “undo” function. Before I joined Red Gate as a BI specialist, I worked on SQL Development. I’ll never forget the time I discovered Red Gate’s SQL Compare tool and how it reduced the task of preparing a database release from a couple of days to ten minutes. When I moved to SSAS, MDX and cubes, I became frustrated with the deployment process because I couldn’t find a tool that made Cube releases as easy as they are with SQL Compare. This became my quest. I pitched the idea to a few people in Red Gate’s regular Down Tools Week, when everyone puts down their day-to-day tasks and works on their own projects. My task was to reason with a roomful of cynical developers, hardened to the blandishments of project managers, for help to develop a tool that would compare two different SSAS databases and create the script to process only the objects that needed processing, thereby reducing release time to only a few minutes. I walked to the podium and gave them the full story of the distressed BI specialists, doomed to spend tedious hours preparing deployment scripts. A few developers recovered from their torpor to cast a languid eye at my presentation. It wasn’t enough. In a sudden impulse, I blurted out a promise to perform a flamenco dance for just the team if the tool was able to successfully compare two SSAS databases and generate a script by the end of the week. I was lucky enough that some of them believed me and jumped in: David Pond (Dev), Matt Burton (Dev), Tilman Bregler (Dev), Shobana Sekar (Test), Ruchija Raj (Test), Nick Sutherland (Product Manager) and Irma Tanovic (BI). They didn’t know that Irma and I would be away on a conference in Amsterdam and would leave them without our support. But to my surprise, they had a working tool by the time we came back – basic, and with a few bugs, but a working tool nonetheless! Seeing it compare a very basic SSAS database, detect the changes and generate the scripts was amazing! Something that normally takes half a day was done in under a minute. Since then, a few months have passed and a BI Tools team has been created at Red Gate to work full time on BI tools for BI developers, starting with SSAS Compare. How cool is that? So download the free beta and give us your feedback. And the flamenco? I still need to deliver that. Tilman reminds me every day! I need to get the full flamenco costume.

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  • Oracle Social Network Developer Challenge: HarQen Nodal

    - by Kellsey Ruppel
    Originally posted by Jake Kuramoto on The Apps Lab blog. We wrapped the Oracle Social Network Developer Challenge last week at OpenWorld, and this week, I’ll be sharing all the entries. All the teams that entered our challenge did a ton of work and built really interesting integrations with Oracle Social Network, and I want to showcase their hard work and innovative ideas. Today, I give you Nodal from the HarQen (@harqen) team, Kris Gösser (@krisgosser), Jesse Vogt (@jesse_vogt) and Matt Stockton (@mstockton). The guys from HarQen built Nodal to provide a visual way to navigate your connections and conversations in Oracle Social Network and view relationships. Using Nodal, you can: Search through names and profiles in Oracle Social Network. Choose people and view their social graphs in a visually useful way. Expand nodes in the social graph and add that person’s social graph to the Nodal view for comparison. Move nodes around and lock them in place for easier viewing, using a physics engine for movement. Adjust the physics engine properties according to your viewing preferences. Select nodes in the social graph and create a conversation directly based on the selection. Here are some shots of Nodal. They really don’t do the physics engine justice, but maybe the guys at Harqen will post a video of what they did for your viewing pleasure. #gallery-1 { margin: auto; } #gallery-1 .gallery-item { float: left; margin-top: 10px; text-align: center; width: 33%; } #gallery-1 img { border: 2px solid #cfcfcf; } #gallery-1 .gallery-caption { margin-left: 0; }   Nodal’s visuals wowed the judges and the audience, and anyone with a decent-sized social network presence understands the need for good network visualization. Tools like Nodal allow you to discover hidden connections in your network and maximize the value of your weak ties and find mavens, a very important key to getting work done. Thanks to the HarQen team for participating in our challenge. We hope they had a good experience. Look for the details of the other entries this week.

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  • Convert Mac font to Windows format?

    - by Moshe
    I have a font that was used on Mac OS X 10.5. Mac recognizes it as a font file. Windows Vista shows it as a "File". Changing the file extension doesn't work. I tried both .otf and .ttf and neither worked. (Surprise! I didn't thinks so, but I'd be a fool for asking if that was the answer, so I tried...) Perhaps I need to try a different extension? Are there any utilities to convert the font? A Windows equivalent? It's called Franco. (FrancoNormal, actually.) Thanks. EDIT: DFontSplitter didn't work. I saw something online about "data fork" and "resource fork" that has to match up. Can someone please explain that? Do I need both for a font conversion? What do I tell my graphic designer to send me? EDIT 2: The font doesn't work when downloaded to Mac OS X either. (A different machine from the original.) "Get Info" reveals that there is no file extension, leading me to believe that this is the newer font format. Where wold I find the the "data fork" and "resource fork" on the Mac? I want to be able to tell the designer exactly where to look. EDIT 3: DFontSplitter works on the original computer but not on my PC. I converted and emailed myself the fonts from the graphic designers laptop. I guess it has to do with the data being stored in a "fork" whatnot. Thanks, Matt for that article. Thank you again for your help!

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  • Scanning website for vulnerablities

    - by Kristen
    I have found that the local school's website installed a Perl Calendar - this was years ago, it has not been used for ages, but Google has it indexed (which is how I found it) and it full of Viagra links and the like ... program was by Matt Kruse, here is details of the exploit: http://www.securiteam.com/exploits/5IP040A1QI.html I've got the school to remove that, but I think they also have MySQL installed and I'm aware that out-of-the-box there have been some exploits of Admin Tools / Login in old versions. For all I know they also have PHPBB and the like installed ... The school is just using some cheap, shared hosting; the HTTP response header I get is: Apache/1.3.29 (Unix) (Red-Hat/Linux) Chili!Soft-ASP/3.6.2 mod_ssl/2.8.14 OpenSSL/0.9.6b PHP/4.4.9 FrontPage/5.0.2.2510 I'm looking for some means of checking if they have other junk installed (quite possibly from way back, and now unused) that might put the site at risk. I'm more interested in something that can scan for things like the MySQL Admin exploit rather than open ports etc. My guess is that they have little control over the hosting space that they have - but I'm a Windows DEV, so this *nix stuff is all Greek to me. I found http://www.beyondsecurity.com/ which looks like it might do what I want (within their evaluation :) ) but I have a worry about how to find out if they are well known / honest - otherwise I will be tipping them a wink with a Domain Name that may be at risk! Many thanks.

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  • Problems with "Read Only" on a Samba share from Windows machines

    - by fistameeny
    Hi, We have a Ubuntu 10.04 Server that has a bunch of Samba shares on it that Windows workstations connect to. Each Windows workstation has a valid username/password to access the shares, which have restricted access governed by Samba. The problem we are experiencing is that Samba doesn't seem to be able to mimic the Windows way of handling "Read Only" attributes. Say I have two users, UserA and UserB, both a group called Staff - UserA creates a file that is readable/writeable by the group (ie. chmod rwxrwx---). If UserA then sets the "Read Only" flag, this changes the permissions to r-xr-x--- (i.e. no write for anyone). As UserB is in the same group as UserA, they should be able to remove the "Read Only" permission - however, they can't as Samba won't allow it. Is there a way to force Samba to allow users within the same group to remove the "Read Only" from a file not created by them? Edit: The Samba smb.conf is as follows: The share is defined in the smb.conf as: [global] log file = /var/log/samba/log.%m passwd chat = *Enter\snew\s*\spassword:* %n\n *Retype\snew\s*\spassword:* %n\n *password\supdated\ssuccessfully* . obey pam restrictions = yes map to guest = bad user encrypt passwords = true passwd program = /usr/bin/passwd %u passdb backend = tdbsam dns proxy = no netbios name = ubsrv server string = ubsrv unix password sync = yes os level = 20 syslog = 0 usershare allow guests = yes panic action = /usr/share/samba/panic-action %d max log size = 1000 pam password change = yes workgroup = workgroup [Projects] valid users = @Staff writeable = yes user = @Staff create mode = 0777 path = /srv/samba/Projects directory mode = 0777 store dos attributes = Yes The folder itself looks like this: ls -l /srv/samba/ drwxrwxrwx 2 nobody Staff 4096 2010-11-04 10:09 Projects Thanks in advance, Matt

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  • Problems with "Read Only" on a Samba share from Windows machines

    - by fistameeny
    We have a Ubuntu 10.04 Server that has a bunch of Samba shares on it that Windows workstations connect to. Each Windows workstation has a valid username/password to access the shares, which have restricted access governed by Samba. The problem we are experiencing is that Samba doesn't seem to be able to mimic the Windows way of handling "Read Only" attributes. Say I have two users, UserA and UserB, both a group called Staff - UserA creates a file that is readable/writeable by the group (ie. chmod rwxrwx---). If UserA then sets the "Read Only" flag, this changes the permissions to r-xr-x--- (i.e. no write for anyone). As UserB is in the same group as UserA, they should be able to remove the "Read Only" permission - however, they can't as Samba won't allow it. Is there a way to force Samba to allow users within the same group to remove the "Read Only" from a file not created by them? Edit: The Samba smb.conf is as follows: The share is defined in the smb.conf as: [global] log file = /var/log/samba/log.%m passwd chat = *Enter\snew\s*\spassword:* %n\n *Retype\snew\s*\spassword:* %n\n *password\supdated\ssuccessfully* . obey pam restrictions = yes map to guest = bad user encrypt passwords = true passwd program = /usr/bin/passwd %u passdb backend = tdbsam dns proxy = no netbios name = ubsrv server string = ubsrv unix password sync = yes os level = 20 syslog = 0 usershare allow guests = yes panic action = /usr/share/samba/panic-action %d max log size = 1000 pam password change = yes workgroup = workgroup [Projects] valid users = @Staff writeable = yes user = @Staff create mode = 0777 path = /srv/samba/Projects directory mode = 0777 store dos attributes = Yes The folder itself looks like this: ls -l /srv/samba/ drwxrwxrwx 2 nobody Staff 4096 2010-11-04 10:09 Projects Thanks in advance, Matt

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  • Can't get intel atom g-500 video driver to work with ubuntu 10.10 netbook edition.

    - by Matthew
    First of all I am completely new to Linux, so if you respond, please do so in a 'linux for dummies' tone so that my brain will be able to process it. I recently installed ubuntu on my dell mini-inspiron 1010. It has one GB of ram and an intel atom processor that uses the intel 500 graphic accelerator driver for windows and can run 1024x768 comfortably in xp. When I was installing ubuntu had quite a bit of trouble with my display and I am still unable to adjust my settings from 800x600x0x0 and there is no hardware acceleration. I visited the intel site and installed the linux drivers with the help of a friend but still no change. I tried adding resolution settings through xconf but they could not be applied even after I added the values. I am probably going about this totally wrong, but I've spent quite a lot of time browsing through forums and still haven't found a solution. Any help would be greatly appreciated. Also any other beginner tips that you have would be much appreciated. Thanks in advance, Matt

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  • How do I run multiple MVC apps within a subdomain on IIS7?

    - by Matthew Patrick Cashatt
    Hello and thanks for looking. Background I am currently wrapping up a development contract and the client would like for me to push a build of the application to their IIS 7-based server in which they would like to run multiple MVC apps. One of the issues I have off of the bat is that this server is already a subdomain on their larger network. So, if I enter SERVERNAME in my browser, it automatically directs to SERVERNAME.COMPANYNAME.COM. Now, this is just fine if I place my application in the default website/root. In this scenario, clicking a link that requests admin.html directs to `SERVERNAME.COMPANYNAME.COM/admin.html' as usual. BUT they want me to place the app in a subdomain on this server so that they can also run other apps on the same server. So I assume that I need MYAPP.SERVERNAME.COMPANYNAME.COM but I have no idea how to do that. Complicating matters is that my app and the future ones they wish to install are all MVC based which intercepts and re-writes URLs. I assume that this takes care of itself if I can just successfully get my app into a subdomain to begin with. What I have tried Creating a new site on the server in it's own app pool Setting the binding for that site to MYAPP.SERVERNAME.COMPANYNAME.COM Setting the binding for that site to MYAPP Setting the binding for that site to MYAPP.SERVERNAME Setting the binding for that site to MYAPP.SERVERNAME.COM Setting the binding for that site to MYAPP.COMPANYNAME.COM Nothing is working. Am I missing something simple here? Thanks, Matt

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