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  • Best Practice for Summary Footer (and the like) in MVC

    - by benpage
    Simple question on best practice. Say I have: public class Product { public string Name { get; set; } public string Price { get; set; } public int CategoryID { get; set; } public bool IsAvailable { get; set; } } and i have a view using IEnumerable< Product as the model, and i iterate through the Products on the page and want to show the total of the prices at the end of the list, should I use: <%= Model.Sum(x=> x.Price) %> or should I use some other method? This may extend to include more involved things like: <%= Model.Where(x=> x.CategoryID == 5 && x.IsAvailable).Sum(x=> x.Price) %> and even <% foreach (Product p in Model.Where(x=> x.IsAvailable) {%> -- insert html -- <% } %> <% foreach (Product p in Model.Where(x=> !x.IsAvailable) {%> -- insert html -- <% } %> I guess this comes down to should I have that sort of code within my view, or should i be passing it to my view in ViewData? Or perhaps some other way?

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  • Which is the best license for my Open Source project?

    - by coderex
    I am a web developer, and I don't have enough knowledge about software licenses. I wish to publish some of my works, and I need to select licenses for them. My software product is free of cost. But I have some restrictions on the distribution/modification of the code. It's free of cost (but donations are acceptable ;-)). The source code is freely available. You can use, customize or edit/remove code (as long as the basic nature of the software is not changed). You don't have any permission to change the product name. There are some libraries and classes which are in a folder caller "myname". You don't have the permission to rename "myname". You can contribute any additions or modifications to my project, to the original source repository (the contributors name/email/site link will be listed on the credit file). You can't remove the original author's name from the license. You can put the license file or license code anywhere in the project file or folder. You can redistribute this code as free or commercial software. :) Do you think all these restrictions are valid? Given these restrictions, which license should I use? Edit 1:- My main intention is to make the product more popular with free source code while ensuring the original author is not ignored. The product is open. Edit 2:- Thank you all, the above points are because of my lack of knowledge of license terms. You can help me to correct or remove some of the above points. What I'm basically looking for is in my Edit 1.

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  • How can I concisely copy multiple SQL rows, with minor modifications?

    - by Steve Jessop
    I'm copying a subset of some data, so that the copy will be independently modifiable in future. One of my SQL statements looks something like this (I've changed table and column names): INSERT Product( ProductRangeID, Name, Weight, Price, Color, And, So, On ) SELECT @newrangeid AS ProductRangeID, Name, Weight, Price, Color, And, So, On FROM Product WHERE ProductRangeID = @oldrangeid and Color = 'Blue' That is, we're launching a new product range which initially just consists of all the blue items in some specified current range, under new SKUs. In future we may change the "blue-range" versions of the products independently of the old ones. I'm pretty new at SQL: is there something clever I should do to avoid listing all those columns, or at least avoid listing them twice? I can live with the current code, but I'd rather not have to come back and modify it if new columns are added to Product. In its current form it would just silently fail to copy the new column if I forget to do that, which should show up in testing but isn't great. I am copying every column except for the ProductRangeID (which I modify), the ProductID (incrementing primary key) and two DateCreated and timestamp columns (which take their auto-generated values for the new row). Btw, I suspect I should probably have a separate join table between ProductID and ProductRangeID. I didn't define the tables. This is in a T-SQL stored procedure on SQL Server 2008, if that makes any difference.

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  • Magento: How do I get observers to work in an external script?

    - by Laizer
    As far as I can tell, when a script is run outside of Magento, observers are not invoked when an event is fired. Why? How do I fix it? Below is the original issue that lead me to this question. The issue is that the observer that would apply the catalog rule is never called. The event fires, but the observer doesn't pick it up. I'm running an external script that loads up a Magento session. Within that script, I'm loading products and grabbing a bunch of properties. The one issue is that getFinalPrice() does not apply the catalog rules that apply to the product. I'm doing everything I know to set the session, even a bunch of stuff that I think is superfluous. Nothing seems to get these rules applied. Here's a test script: require_once "app/Mage.php"; umask(0); $app = Mage::app("default"); $app->getTranslator()->init('frontend'); //Probably not needed Mage::getSingleton('core/session', array('name'=>'frontend')); $session = Mage::getSingleton("customer/session"); $session->start(); //Probably not needed $session->loginById(122); $product = Mage::getModel('catalog/product')->load(1429); echo $product->getFinalPrice(); Any insight is appreciated.

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  • Best practice- How to team-split a django project while still allowing code reusal

    - by Infinity
    I know this sounds kind of vague, but please let me explain- I'm starting work on a brand new project, it will have two main components: "ACME PRODUCT" (think Gmail, Meebo, etc), and "THE SITE" (help, information, marketing stuff, promotional landing pages, etc lots of marketing-induced cruft). So basically the url /acme/* will load stuff in the uber cool ajaxy application, and every other URI will load stuff in the other site. Problem: "THE SITE" component is out of my hands, and will be handled by a consultants team that will work closely with marketing, And I and my team will work solely on the ACME PRODUCT. Question: How to set up the django project in such a way that we can have: Seperate releases. (They can push new marketing pages and functionality without having to worry about the state of our code. Maybe even separate Subversion "projects") Minimize impact (on our product) of whatever flying-unicorns-hocus-pocus the other team codes into the site. Still allow some code reusal. My main concern is that the ACME product needs to be rock solid, and therefore needs to be somewhat isolated of whatever mistakes/code bloopers the consultants make in their marketing side of the site. How have you handled this? Any ideas? Thanks!

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  • Struts logic:iterate input field

    - by camilos
    I currently have the following code and the data is displayed fine. <logic:iterate name="myList" id="product" indexId="iteration" type="com.mycompany.MyBean"> <tr> <td> <bean:write name="product" property="weight"/> </td> <td> <bean:write name="product" property="sku"/> </td> <td> <bean:write name="product" property="quantity"/> </td> </tr> </logic:iterate> But now I need to make the "quantity" part modifiable. The user should be able to update that field, press submit and when its sent to the server, "myList" should automatically update with the new quantities. I've tried searching for help on this but all I keep finding is examples on how to display data only, not modify it. Any help would be appreciated.

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  • How to query an .NET assembly's required framework (not CLR) version?

    - by Bonfire Burns
    Hi, we are using some kind of plug-in architecture in one of our products (based on .NET). We have to consider our customers or even 3rd party devs writing plug-ins for the product. The plug-ins will be .NET assemblies that are loaded by our product at run-time. We have no control about the quality or capabilities of the external plug-ins (apart from checking whether they implement the correct interfaces). So we need to implement some kind of safety check while loading the plug-ins to make sure that our product (and the hosting environment) can actually host the plug-in or deliver a meaningful error message ("The plug-in your are loading needs .NET version 42.42 - the hosting system is only on version 33.33."). Ideally the plug-ins would do this check internally, but our experience regarding their competence is so-so and in any case our product will get the blame, so we want to make sure that this "just works". Requiring the plug-in developers to provide the info in the metadata or to explicitly provide the information in the interface is considered "too complicated". I know about the Assembly.ImageRuntimeVersion property. But to my knowledge this tells me only the needed CLR version, not the framework version. And I don't want to check all of the assembly's dependencies and match them against a table of "framework version vs. available assemblies". Do you have any ideas how to solve this in a simple and maintainable fashion? Thanks & regards, Bon

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  • highlight page selected in pagination?

    - by Mahmoud
    Hey There i have a php page, that shows all products that are stored on the database, so everything in fine, but my problem is that i am trying to highlight or give a color when a selected number is clicked, example, let say i all my product are showing and there are 2 pages, so when the user clicks on next the next fade and number 2 is colored yellow this well help the user to on which page he is below is my php code <?php echo"<a style:'color:#FFF;font-style:normal;'> "; include "im/config.php"; include('im/ps_pagination.php'); $result = ("Select * from product "); $pager = new PS_Pagination($conn, $result, 5, 6, "product=product"); $rs = $pager->paginate(); echo"<div id='image_container'>"; echo $pager->renderFullNav(); echo "<br /><br />\n"; while($row = mysql_fetch_array($rs)){ echo" <div class='virtualpage hidepiece'><a href='gal/".$row['pro_image']."' rel='lightbox[roadtrip]' title='".$row['pro_name']." : ".$row['pro_mini_des']."' style='color:#000'><img src='thumb/".$row['pro_thumb']."' /> </a></div>"; } echo"</div>"; echo "<br /><br />\n"; echo $pager->renderFullNav(); echo"</a>"; ?> Thank everyone

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  • C#: Passing data to forms UI using BeginInvoke

    - by Bi
    Hi I am a C# newbie and have a class that needs to pass row information to a grid in the windows form. What is the best way to do it? I have put in some example code for better understanding. Thanks. public class GUIController { private My_Main myWindow; public GUIController( My_Main window ) { myWindow = window; } public void UpdateProducts( List<myProduct> newList ) { object[] row = new object[3]; foreach (myProduct product in newList) { row[0] = product.Name; row[1] = product.Status; row[2] = product.Day; //HOW DO I USE BeginInvoke HERE? } } } And the form class below: public class My_Main : Form { //HOW DO I GO ABOUT USING THIS DELEGATE? public delegate void ProductDelegate( string[] row ); public static My_Main theWindow = null; static void Main( ) { Application.EnableVisualStyles(); Application.SetCompatibleTextRenderingDefault(false); theWindow = new My_Main(); Application.Run(theWindow); } private void My_Main_Load( object sender, EventArgs e ) { /// Create GUIController and pass the window object gui = new GUIController( this ); } public void PopulateGrid( string[] row ) { ProductsGrid.Rows.Add(row); ProductsGrid.Update(); } } Thanks!

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  • Best ways to format LINQ queries.

    - by Aren B
    Before you ignore / vote-to-close this question, I consider this a valid question to ask because code clarity is an important topic of discussion, it's essential to writing maintainable code and I would greatly appreciate answers from those who have come across this before. I've recently run into this problem, LINQ queries can get pretty nasty real quick because of the large amount of nesting. Below are some examples of the differences in formatting that I've come up with (for the same relatively non-complex query) No Formatting var allInventory = system.InventorySources.Select(src => new { Inventory = src.Value.GetInventory(product.OriginalProductId, true), Region = src.Value.Region }).GroupBy(i => i.Region, i => i.Inventory); Elevated Formatting var allInventory = system.InventorySources .Select(src => new { Inventory = src.Value.GetInventory(product.OriginalProductId, true), Region = src.Value.Region }) .GroupBy( i => i.Region, i => i.Inventory); Block Formatting var allInventory = system.InventorySources .Select( src => new { Inventory = src.Value.GetInventory(product.OriginalProductId, true), Region = src.Value.Region }) .GroupBy( i => i.Region, i => i.Inventory ); List Formatting var allInventory = system.InventorySources .Select(src => new { Inventory = src.Value.GetInventory(product.OriginalProductId, true), Region = src.Value.Region }) .GroupBy(i => i.Region, i => i.Inventory); I want to come up with a standard for linq formatting so that it maximizes readability & understanding and looks clean and professional. So far I can't decide so I turn the question to the professionals here.

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  • What constitutes explicit creation of entities in LINQ to SQL? What elegant "solutions" are there to

    - by Marcelo Zabani
    Hi SO, I've been having problems with the rather famous "Explicit construction of entity type '##' in query is not allowed." error. Now, for what I understand, this exists because if explicit construction of these objects were allowed, tracking changes to the database would be very complicated. So I ask: What constitutes the explicit creation of these objects? In other terms: Why can I do this: Product foo = new Product(); foo.productName = "Something"; But can't do this: var bar = (from item in myDataContext.Products select new Product { productName = item.productName }).ToList(); I think that when running the LINQ query, some kind of association is made between the objects selected and the table rows retrieved (and this is why newing a Product in the first snippet of code is no problem at all, because no associations were made). I, however, would like to understand this a little more in depth (and this is my first question to you, that is: what is the difference from one snippet of code to another). Now, I've heard of a few ways to attack this problem: 1) The creation of a class that inherits the linq class (or one that has the same properties) 2) Selecting anonymous objects And this leads me to my second question: If you chose one of the the two approaches above, which one did you choose and why? What other problems did your approach introduce? Are there any other approaches?

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  • Stored Procedure, 'incorrect syntax error'

    - by jacksonSD
    Attempting to figure out sp's, and I'm getting this error: "Msg 156, Level 15, State 1, Line 5 Incorrect syntax near the keyword 'Procedure'." the error seems to be on the if, but I can drop other existing tables with stored procedures the exact same way so I'm not clear on why this isn't working. can anyone shed some light? Begin Set nocount on Begin Try Create Procedure uspRecycle as if OBJECT_ID('Recycle') is not null Drop Table Recycle create table Recycle (RecycleID integer constraint PK_integer primary key, RecycleType nchar(10) not null, RecycleDescription nvarchar(100) null) insert into Recycle (RecycleID,RecycleType,RecycleDescription) values ('1','Compost','Product is compostable, instructions included in packaging') insert into Recycle (RecycleID,RecycleType,RecycleDescription) values ('2','Return','Product is returnable to company for 100% reuse') insert into Recycle (RecycleID,RecycleType,RecycleDescription) values ('3','Scrap','Product is returnable and will be reclaimed and reprocessed') insert into Recycle (RecycleID,RecycleType,RecycleDescription) values ('4','None','Product is not recycleable') End Try Begin Catch DECLARE @ErrMsg nvarchar(4000); SELECT @ErrMsg = ERROR_MESSAGE(); Throw 50001, @ErrMsg, 1; End Catch -- checking to see if table exists and is loaded: If (Select count(*) from Recycle) >1 begin Print 'Recycle table created and loaded '; Print getdate() End set nocount off End

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  • Is there a unique computer identifier that can be used reliably even in a virtual machine?

    - by SaUce
    I'm writing a small client program to be run on a terminal server. I'm looking for a way to make sure that it will only run on this server and in case it is removed from the server it will not function. I understand that there is no perfect way of securing it to make it impossible to ran on other platforms, but I want to make it hard enough to prevent 95% of people to try anything. The other 5% who can hack it is not my concern. I was looking at different Unique Identifiers like Processor ID, Windows Product ID, Computer GUID and other UIs. Because the terminal server is a virtual machine, I cannot locate anything that is completely unique to this machine. Any ideas on what I should look into to make this 95% secure. I do not have time or the need to make it as secure as possible because it will defeat the purpose of the application itself. I do not want to user MAC address. Even though it is unique to each machine it can be easily spoofed. As far as Microsoft Product ID, because our system team clones VM servers and we use corporate volume key, I found already two servers that I have access to that have same Product ID Number. I have no Idea how many others out there that have same Product ID By 95% and 5% I just simply wanted to illustrate how far i want to go with securing this software. I do not have precise statistics on how many people can do what. I believe I might need to change my approach and instead of trying to identify the machine, I will be better off by identifying the user and create group based permission for access to this software.

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  • Using a "white list" for extracting terms for Text Mining

    - by [email protected]
    In Part 1 of my post on "Generating cluster names from a document clustering model" (part 1, part 2, part 3), I showed how to build a clustering model from text documents using Oracle Data Miner, which automates preparing data for text mining. In this process we specified a custom stoplist and lexer and relied on Oracle Text to identify important terms.  However, there is an alternative approach, the white list, which uses a thesaurus object with the Oracle Text CTXRULE index to allow you to specify the important terms. INTRODUCTIONA stoplist is used to exclude, i.e., black list, specific words in your documents from being indexed. For example, words like a, if, and, or, and but normally add no value when text mining. Other words can also be excluded if they do not help to differentiate documents, e.g., the word Oracle is ubiquitous in the Oracle product literature. One problem with stoplists is determining which words to specify. This usually requires inspecting the terms that are extracted, manually identifying which ones you don't want, and then re-indexing the documents to determine if you missed any. Since a corpus of documents could contain thousands of words, this could be a tedious exercise. Moreover, since every word is considered as an individual token, a term excluded in one context may be needed to help identify a term in another context. For example, in our Oracle product literature example, the words "Oracle Data Mining" taken individually are not particular helpful. The term "Oracle" may be found in nearly all documents, as with the term "Data." The term "Mining" is more unique, but could also refer to the Mining industry. If we exclude "Oracle" and "Data" by specifying them in the stoplist, we lose valuable information. But it we include them, they may introduce too much noise. Still, when you have a broad vocabulary or don't have a list of specific terms of interest, you rely on the text engine to identify important terms, often by computing the term frequency - inverse document frequency metric. (This is effectively a weight associated with each term indicating its relative importance in a document within a collection of documents. We'll revisit this later.) The results using this technique is often quite valuable. As noted above, an alternative to the subtractive nature of the stoplist is to specify a white list, or a list of terms--perhaps multi-word--that we want to extract and use for data mining. The obvious downside to this approach is the need to specify the set of terms of interest. However, this may not be as daunting a task as it seems. For example, in a given domain (Oracle product literature), there is often a recognized glossary, or a list of keywords and phrases (Oracle product names, industry names, product categories, etc.). Being able to identify multi-word terms, e.g., "Oracle Data Mining" or "Customer Relationship Management" as a single token can greatly increase the quality of the data mining results. The remainder of this post and subsequent posts will focus on how to produce a dataset that contains white list terms, suitable for mining. CREATING A WHITE LIST We'll leverage the thesaurus capability of Oracle Text. Using a thesaurus, we create a set of rules that are in effect our mapping from single and multi-word terms to the tokens used to represent those terms. For example, "Oracle Data Mining" becomes "ORACLEDATAMINING." First, we'll create and populate a mapping table called my_term_token_map. All text has been converted to upper case and values in the TERM column are intended to be mapped to the token in the TOKEN column. TERM                                TOKEN DATA MINING                         DATAMINING ORACLE DATA MINING                  ORACLEDATAMINING 11G                                 ORACLE11G JAVA                                JAVA CRM                                 CRM CUSTOMER RELATIONSHIP MANAGEMENT    CRM ... Next, we'll create a thesaurus object my_thesaurus and a rules table my_thesaurus_rules: CTX_THES.CREATE_THESAURUS('my_thesaurus', FALSE); CREATE TABLE my_thesaurus_rules (main_term     VARCHAR2(100),                                  query_string  VARCHAR2(400)); We next populate the thesaurus object and rules table using the term token map. A cursor is defined over my_term_token_map. As we iterate over  the rows, we insert a synonym relationship 'SYN' into the thesaurus. We also insert into the table my_thesaurus_rules the main term, and the corresponding query string, which specifies synonyms for the token in the thesaurus. DECLARE   cursor c2 is     select token, term     from my_term_token_map; BEGIN   for r_c2 in c2 loop     CTX_THES.CREATE_RELATION('my_thesaurus',r_c2.token,'SYN',r_c2.term);     EXECUTE IMMEDIATE 'insert into my_thesaurus_rules values                        (:1,''SYN(' || r_c2.token || ', my_thesaurus)'')'     using r_c2.token;   end loop; END; We are effectively inserting the token to return and the corresponding query that will look up synonyms in our thesaurus into the my_thesaurus_rules table, for example:     'ORACLEDATAMINING'        SYN ('ORACLEDATAMINING', my_thesaurus)At this point, we create a CTXRULE index on the my_thesaurus_rules table: create index my_thesaurus_rules_idx on        my_thesaurus_rules(query_string)        indextype is ctxsys.ctxrule; In my next post, this index will be used to extract the tokens that match each of the rules specified. We'll then compute the tf-idf weights for each of the terms and create a nested table suitable for mining.

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  • JMX Based Monitoring - Part Four - Business App Server Monitoring

    - by Anthony Shorten
    In the last blog entry I talked about the Oracle Utilities Application Framework V4 feature for monitoring and managing aspects of the Web Application Server using JMX. In this blog entry I am going to discuss a similar new feature that allows JMX to be used for management and monitoring the Oracle Utilities business application server component. This feature is primarily focussed on performance tracking of the product. In first release of Oracle Utilities Customer Care And Billing (V1.x I am talking about), we used to use Oracle Tuxedo as part of the architecture. In Oracle Utilities Application Framework V2.0 and above, we removed Tuxedo from the architecture. One of the features that some customers used within Tuxedo was the performance tracking ability. The idea was that you enabled performance logging on the individual Tuxedo servers and then used a utility named txrpt to produce a performance report. This report would list every service called, the number of times it was called and the average response time. When I worked a performance consultant, I used this report to identify badly performing services and also gauge the overall performance characteristics of a site. When Tuxedo was removed from the architecture this information was also lost. While you can get some information from access.log and some Mbeans supplied by the Web Application Server it was not at the same granularity as txrpt or as useful. I am happy to say we have not only reintroduced this facility in Oracle Utilities Application Framework but it is now accessible via JMX and also we have added more detail into the performance tracking. Most of this new design was working with customers around the world to make sure we introduced a new feature that not only satisfied their performance tracking needs but allowed for finer grained performance analysis. As with the Web Application Server, the Business Application Server JMX monitoring is enabled by specifying a JMX port number in RMI Port number for JMX Business and initial credentials in the JMX Enablement System User ID and JMX Enablement System Password configuration options. These options are available using the configureEnv[.sh] -a utility. These credentials are shared across the Web Application Server and Business Application Server for authorization purposes. Once this is information is supplied a number of configuration files are built (by the initialSetup[.sh] utility) to configure the facility: spl.properties - contains the JMX URL, the security configuration and the mbeans that are enabled. For example, on my demonstration machine: spl.runtime.management.rmi.port=6750 spl.runtime.management.connector.url.default=service:jmx:rmi:///jndi/rmi://localhost:6750/oracle/ouaf/ejbAppConnector jmx.remote.x.password.file=scripts/ouaf.jmx.password.file jmx.remote.x.access.file=scripts/ouaf.jmx.access.file ouaf.jmx.com.splwg.ejb.service.management.PerformanceStatistics=enabled ouaf.jmx.* files - contain the userid and password. The default configuration uses the JMX default configuration. You can use additional security features by altering the spl.properties file manually or using a custom template. For more security options see JMX Security for more details. Once it has been configured and the changes reflected in the product using the initialSetup[.sh] utility the JMX facility can be used. For illustrative purposes I will use jconsole but any JSR160 complaint browser or client can be used (with the appropriate configuration). Once you start jconsole (ensure that splenviron[.sh] is executed prior to execution to set the environment variables or for remote connection, ensure java is in your path and jconsole.jar in your classpath) you specify the URL in the spl.runtime.management.connnector.url.default entry. For example: You are then able to track performance of the product using the PerformanceStatistics Mbean. The attributes of the PerformanceStatistics Mbean are counts of each object type. This is where this facility differs from txrpt. The information that is collected includes the following: The Service Type is captured so you can filter the results in terms of the type of service. For maintenance type services you can even see the transaction type (ADD, CHANGE etc) so you can see the performance of updates against read transactions. The Minimum and Maximum are also collected to give you an idea of the spread of performance. The last call is recorded. The date, time and user of the last call are recorded to give you an idea of the timeliness of the data. The Mbean maintains a set of counters per Service Type to give you a summary of the types of transactions being executed. This gives you an overall picture of the types of transactions and volumes at your site. There are a number of interesting operations that can also be performed: reset - This resets the statistics back to zero. This is an important operation. For example, txrpt is restricted to collecting statistics per hour, which is ok for most people. But what if you wanted to be more granular? This operation allows to set the collection period to anything you wish. The statistics collected will represent values since the last restart or last reset. completeExecutionDump - This is the operation that produces a CSV in memory to allow extraction of the data. All the statistics are extracted (see the Server Administration Guide for a full list). This can be then loaded into a database, a tool or simply into your favourite spreadsheet for analysis. Here is an extract of an execution dump from my demonstration environment to give you an idea of the format: ServiceName, ServiceType, MinTime, MaxTime, Avg Time, # of Calls, Latest Time, Latest Date, Latest User ... CFLZLOUL, EXECUTE_LIST, 15.0, 64.0, 22.2, 10, 16.0, 2009-12-16::11-25-36-932, ASHORTEN CILBBLLP, READ, 106.0, 1184.0, 466.3333333333333, 6, 106.0, 2009-12-16::11-39-01-645, BOBAMA CILBBLLP, DELETE, 70.0, 146.0, 108.0, 2, 70.0, 2009-12-15::12-53-58-280, BPAYS CILBBLLP, ADD, 860.0, 4903.0, 2243.5, 8, 860.0, 2009-12-16::17-54-23-862, LELLISON CILBBLLP, CHANGE, 112.0, 3410.0, 815.1666666666666, 12, 112.0, 2009-12-16::11-40-01-103, ASHORTEN CILBCBAL, EXECUTE_LIST, 8.0, 84.0, 26.0, 22, 23.0, 2009-12-16::17-54-01-643, LJACKMAN InitializeUserInfoService, READ_SYSTEM, 49.0, 962.0, 70.83777777777777, 450, 63.0, 2010-02-25::11-21-21-667, ASHORTEN InitializeUserService, READ_SYSTEM, 130.0, 2835.0, 234.85777777777778, 450, 216.0, 2010-02-25::11-21-21-446, ASHORTEN MenuLoginService, READ_SYSTEM, 530.0, 1186.0, 703.3333333333334, 9, 530.0, 2009-12-16::16-39-31-172, ASHORTEN NavigationOptionDescriptionService, READ_SYSTEM, 2.0, 7.0, 4.0, 8, 2.0, 2009-12-21::09-46-46-892, ASHORTEN ... There are other operations and attributes available. Refer to the Server Administration Guide provided with your product to understand the full et of operations and attributes. This is one of the many features I am proud that we implemented as it allows flexible monitoring of the performance of the product.

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  • PeopleSoft Upgrades, Fusion, & BI for Leading European PeopleSoft Applications Customers

    - by Mark Rosenberg
    With so many industry-leading services firms around the globe managing their businesses with PeopleSoft, it’s always an adventure setting up times and meetings for us to keep in touch with them, especially those outside of North America who often do not get to join us at Oracle OpenWorld. Fortunately, during the first two weeks of May, Nigel Woodland (Oracle’s Service Industries Director for the EMEA region) and I successfully blocked off our calendars to visit seven different customers spanning four countries in Western Europe. We met executives and leaders at four Staffing industry firms, two Professional Services firms that engage in consulting and auditing, and a Financial Services firm. As we shared the latest information regarding product capabilities and plans, we also gained valuable insight into the hot technology topics facing these businesses. What we heard was both informative and inspiring, and I suspect other Oracle PeopleSoft applications customers can benefit from one or more of the following observations from our trip. Great IT Plans Get Executed When You Respect the Users Each of our visits followed roughly the same pattern. After introductions, Nigel outlined Oracle’s product and technology strategy, including a discussion of how we at Oracle invest in each layer of the “technology stack” to provide customers with unprecedented business management capabilities and choice. Then, I provided the specifics of the PeopleSoft product line’s investment strategy, detailing the dramatic number of rich usability and functionality enhancements added to release 9.1 since its general availability in 2009 and the game-changing capabilities slated for 9.2. What was most exciting about each of these discussions was that shortly after my talking about what customers can do with release 9.1 right now to drive up user productivity and satisfaction, I saw the wheels turning in the minds of our audiences. Business analyst and end user-configurable tools and technologies, such as WorkCenters and the Related Action Framework, that provide the ability to tailor a “central command center” to the exact needs of each recruiter, biller, and every other role in the organization were exactly what each of our customers had been looking for. Every one of our audiences agreed that these tools which demonstrate a respect for the user would finally help IT pole vault over the wall of resistance that users had often raised in the past. With these new user-focused capabilities, IT is positioned to definitively partner with the business, instead of drag the business along, to unlock the value of their investment in PeopleSoft. This topic of respecting the user emerged during our very first visit, which was at Vital Services Group at their Head Office “The Mill” in Manchester, England. (If you are a student of architecture and are ever in Manchester, you should stop in to see this amazingly renovated old mill building.) I had just finished explaining our PeopleSoft 9.2 roadmap, and Mike Code, PeopleSoft Systems Manager for this innovative staffing company, said, “Mark, the new features you’ve shown us in 9.1/9.2 are very relevant to our business. As we forge ahead with the 9.1 upgrade, the ability to configure a targeted user interface with WorkCenters, Related Actions, Pivot Grids, and Alerts will enable us to satisfy the business that this upgrade is for them and will deliver tangible benefits. In fact, you’ve highlighted that we need to start talking to the business to keep up the momentum to start reviewing the 9.2 upgrade after we get to 9.1, because as much as 9.1 and PeopleTools 8.52 offers, what you’ve shown us for 9.2 is what we’ve envisioned was ultimately possible with our investment in PeopleSoft applications.” We also received valuable feedback about our investment for the Staffing industry when we visited with Hans Wanders, CIO of Randstad (the second largest Staffing company in the world) in the Netherlands. After our visit, Hans noted, “It was very interesting to see how the PeopleSoft applications have developed. I was truly impressed by many of the new developments.” Hans and Mike, sincere thanks for the validation that our team’s hard work and dedication to “respecting the users” is worth the effort! Co-existence of PeopleSoft and Fusion Applications Just Makes Sense As a “product person,” one of the most rewarding things about visiting customers is that they actually want to talk to me. Sometimes, they want to discuss a product area that we need to enhance; other times, they are interested in learning how to extract more value from their applications; and still others, they want to tell me how they are using the applications to drive real value for the business. During this trip, I was very pleased to hear that several of our customers not only thought the co-existence of Fusion applications alongside PeopleSoft applications made sense in theory, but also that they were aggressively looking at how to deploy one or more Fusion applications alongside their PeopleSoft HCM and FSCM applications. The most common deployment plan in the works by three of the organizations is to upgrade to PeopleSoft 9.1 or 9.2, and then adopt one of the new Fusion HCM applications, such as Fusion Performance Management or the full suite of  Fusion Talent Management. For example, during an applications upgrade planning discussion with the staffing company Hays plc., Mark Thomas, who is Hays’ UK IT Director, commented, “We are very excited about where we can go with the latest versions of the PeopleSoft applications in conjunction with Fusion Talent Management.” Needless to say, this news was very encouraging, because it reiterated that our applications investment strategy makes good business sense for our customers. Next Generation Business Intelligence Is the Key to the Future The third, and perhaps most exciting, lesson I learned during this journey is that our audiences already know that the latest generation of Business Intelligence technologies will be the “secret sauce” for organizations to transform business in radical ways. While a number of the organizations we visited on the trip have deployed or are deploying Oracle Business Intelligence Enterprise Edition and the associated analytics applications to provide dashboards of easy-to-understand, user-configurable metrics that help optimize business performance according to current operating procedures, what’s most exciting to them is being able to use Business Intelligence to change the way an organization does business, grows revenue, and makes a profit. In particular, several executives we met asked whether we can help them minimize the need to have perfectly structured data and at the same time generate analytics that improve order fulfillment decision-making. To them, the path to future growth lies in having the ability to analyze unstructured data rapidly and intuitively and leveraging technology’s ability to detect patterns that a human cannot reasonably be expected to see. For illustrative purposes, here is a good example of a business problem where analyzing a combination of structured and unstructured data can produce better results. If you have a resource manager trying to decide which person would be the best fit for an assignment in terms of ensuring (a) client satisfaction, (b) the individual’s satisfaction with the work, (c) least travel distance, and (d) highest margin, you traditionally compare resource qualifications to assignment needs, calculate margins on past work with the client, and measure distances. To perform these comparisons, you are likely to need the organization to have profiles setup, people ranked against profiles, margin targets setup, margins measured, distances setup, distances measured, and more. As you can imagine, this requires organizations to plan and implement data setup, capture, and quality management initiatives to ensure that dependable information is available to support resourcing analysis and decisions. In the fast-paced, tight-budget world in which most organizations operate today, the effort and discipline required to maintain high-quality, structured data like those described in the above example are certainly not desirable and in some cases are not feasible. You can imagine how intrigued our audiences were when I informed them that we are ready to help them analyze volumes of unstructured data, detect trends, and produce recommendations. Our discussions delved into examples of how the firms could leverage Oracle’s Secure Enterprise Search and Endeca technologies to keyword search against, compare, and learn from unstructured resource and assignment data. We also considered examples of how they could employ Oracle Real-Time Decisions to generate statistically significant recommendations based on similar resourcing scenarios that have produced the desired satisfaction and profit margin results. --- Although I had almost no time for sight-seeing during this trip to Europe, I have to say that it may have been one of the most energizing and engaging trips of my career. Showing these dedicated customers how they can give every user a uniquely tailored set of tools and address business problems in ways that have to date been impossible made the journey across the Atlantic more than worth it. If any of these three topics intrigue you, I’d recommend you contact your Oracle applications representative to arrange for more detailed discussions with the appropriate members of our organization.

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  • Time Tracking on an Agile Team

    - by Stephen.Walther
    What’s the best way to handle time-tracking on an Agile team? Your gut reaction to this question might be to resist any type of time-tracking at all. After all, one of the principles of the Agile Manifesto is “Individuals and interactions over processes and tools”.  Forcing the developers on your team to track the amount of time that they devote to completing stories or tasks might seem like useless bureaucratic red tape: an impediment to getting real work done. I completely understand this reaction. I’ve been required to use time-tracking software in the past to account for each hour of my workday. It made me feel like Fred Flintstone punching in at the quarry mine and not like a professional. Why You Really Do Need Time-Tracking There are, however, legitimate reasons to track time spent on stories even when you are a member of an Agile team.  First, if you are working with an outside client, you might need to track the number of hours spent on different stories for the purposes of billing. There might be no way to avoid time-tracking if you want to get paid. Second, the Product Owner needs to know when the work on a story has gone over the original time estimated for the story. The Product Owner is concerned with Return On Investment. If the team has gone massively overtime on a story, then the Product Owner has a legitimate reason to halt work on the story and reconsider the story’s business value. Finally, you might want to track how much time your team spends on different types of stories or tasks. For example, if your team is spending 75% of their time doing testing then you might need to bring in more testers. Or, if 10% of your team’s time is expended performing a software build at the end of each iteration then it is time to consider better ways of automating the build process. Time-Tracking in SonicAgile For these reasons, we added time-tracking as a feature to SonicAgile which is our free Agile Project Management tool. We were heavily influenced by Jeff Sutherland (one of the founders of Scrum) in the way that we implemented time-tracking (see his article http://scrum.jeffsutherland.com/2007/03/time-tracking-is-anti-scrum-what-do-you.html). In SonicAgile, time-tracking is disabled by default. If you want to use this feature then the project owner must enable time-tracking in Project Settings. You can choose to estimate using either days or hours. If you are estimating at the level of stories then it makes more sense to choose days. Otherwise, if you are estimating at the level of tasks then it makes more sense to use hours. After you enable time-tracking then you can assign three estimates to a story: Original Estimate – This is the estimate that you enter when you first create a story. You don’t change this estimate. Time Spent – This is the amount of time that you have already devoted to the story. You update the time spent on each story during your daily standup meeting. Time Left – This is the amount of time remaining to complete the story. Again, you update the time left during your daily standup meeting. So when you first create a story, you enter an original estimate that becomes the time left. During each daily standup meeting, you update the time spent and time left for each story on the Kanban. If you had perfect predicative power, then the original estimate would always be the same as the sum of the time spent and the time left. For example, if you predict that a story will take 5 days to complete then on day 3, the story should have 3 days spent and 2 days left. Unfortunately, never in the history of mankind has anyone accurately predicted the exact amount of time that it takes to complete a story. For this reason, SonicAgile does not update the time spent and time left automatically. Each day, during the daily standup, your team should update the time spent and time left for each story. For example, the following table shows the history of the time estimates for a story that was originally estimated to take 3 days but, eventually, takes 5 days to complete: Day Original Estimate Time Spent Time Left Day 1 3 days 0 days 3 days Day 2 3 days 1 day 2 days Day 3 3 days 2 days 2 days Day 4 3 days 3 days 2 days Day 5 3 days 4 days 0 days In the table above, everything goes as predicted until you reach day 3. On day 3, the team realizes that the work will require an additional two days. The situation does not improve on day 4. All of the sudden, on day 5, all of the remaining work gets done. Real work often follows this pattern. There are long periods when nothing gets done punctuated by occasional and unpredictable bursts of progress. We designed SonicAgile to make it as easy as possible to track the time spent and time left on a story. Detecting when a Story Goes Over the Original Estimate Sometimes, stories take much longer than originally estimated. There’s a surprise. For example, you discover that a new software component is incompatible with existing software components. Or, you discover that you have to go through a month-long certification process to finish a story. In those cases, the Product Owner has a legitimate reason to halt work on a story and re-evaluate the business value of the story. For example, the Product Owner discovers that a story will require weeks to implement instead of days, then the story might not be worth the expense. SonicAgile displays a warning on both the Backlog and the Kanban when the time spent on a story goes over the original estimate. An icon of a clock is displayed. Time-Tracking and Tasks Another optional feature of SonicAgile is tasks. If you enable Tasks in Project Settings then you can break stories into one or more tasks. You can perform time-tracking at the level of a story or at the level of a task. If you don’t break a story into tasks then you can enter the time left and time spent for the story. As soon as you break a story into tasks, then you can no longer enter the time left and time spent at the level of the story. Instead, the time left and time spent for a story is rolled up from its tasks. On the Kanban, you can see how the time left and time spent for each task gets rolled up into each story. The progress bar for the story is rolled up from the progress bars for each task. The original estimate is never rolled up – even when you break a story into tasks. A story’s original estimate is entered separately from the original estimates of each of the story’s tasks. Summary Not every Agile team can avoid time-tracking. You might be forced to track time to get paid, to detect when you are spending too much time on a particular story, or to track the amount of time that you are devoting to different types of tasks. We designed time-tracking in SonicAgile to require the least amount of work to track the information that you need. Time-tracking is an optional feature. If you enable time-tracking then you can track the original estimate, time left, and time spent for each story and task. You can use time-tracking with SonicAgile for free. Register at http://SonicAgile.com.

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  • Metro: Grouping Items in a ListView Control

    - by Stephen.Walther
    The purpose of this blog entry is to explain how you can group list items when displaying the items in a WinJS ListView control. In particular, you learn how to group a list of products by product category. Displaying a grouped list of items in a ListView control requires completing the following steps: Create a Grouped data source from a List data source Create a Grouped Header Template Declare the ListView control so it groups the list items Creating the Grouped Data Source Normally, you bind a ListView control to a WinJS.Binding.List object. If you want to render list items in groups, then you need to bind the ListView to a grouped data source instead. The following code – contained in a file named products.js — illustrates how you can create a standard WinJS.Binding.List object from a JavaScript array and then return a grouped data source from the WinJS.Binding.List object by calling its createGrouped() method: (function () { "use strict"; // Create List data source var products = new WinJS.Binding.List([ { name: "Milk", price: 2.44, category: "Beverages" }, { name: "Oranges", price: 1.99, category: "Fruit" }, { name: "Wine", price: 8.55, category: "Beverages" }, { name: "Apples", price: 2.44, category: "Fruit" }, { name: "Steak", price: 1.99, category: "Other" }, { name: "Eggs", price: 2.44, category: "Other" }, { name: "Mushrooms", price: 1.99, category: "Other" }, { name: "Yogurt", price: 2.44, category: "Other" }, { name: "Soup", price: 1.99, category: "Other" }, { name: "Cereal", price: 2.44, category: "Other" }, { name: "Pepsi", price: 1.99, category: "Beverages" } ]); // Create grouped data source var groupedProducts = products.createGrouped( function (dataItem) { return dataItem.category; }, function (dataItem) { return { title: dataItem.category }; }, function (group1, group2) { return group1.charCodeAt(0) - group2.charCodeAt(0); } ); // Expose the grouped data source WinJS.Namespace.define("ListViewDemos", { products: groupedProducts }); })(); Notice that the createGrouped() method requires three functions as arguments: groupKey – This function associates each list item with a group. The function accepts a data item and returns a key which represents a group. In the code above, we return the value of the category property for each product. groupData – This function returns the data item displayed by the group header template. For example, in the code above, the function returns a title for the group which is displayed in the group header template. groupSorter – This function determines the order in which the groups are displayed. The code above displays the groups in alphabetical order: Beverages, Fruit, Other. Creating the Group Header Template Whenever you create a ListView control, you need to create an item template which you use to control how each list item is rendered. When grouping items in a ListView control, you also need to create a group header template. The group header template is used to render the header for each group of list items. Here’s the markup for both the item template and the group header template: <div id="productTemplate" data-win-control="WinJS.Binding.Template"> <div class="product"> <span data-win-bind="innerText:name"></span> <span data-win-bind="innerText:price"></span> </div> </div> <div id="productGroupHeaderTemplate" data-win-control="WinJS.Binding.Template"> <div class="productGroupHeader"> <h1 data-win-bind="innerText: title"></h1> </div> </div> You should declare the two templates in the same file as you declare the ListView control – for example, the default.html file. Declaring the ListView Control The final step is to declare the ListView control. Here’s the required markup: <div data-win-control="WinJS.UI.ListView" data-win-options="{ itemDataSource:ListViewDemos.products.dataSource, itemTemplate:select('#productTemplate'), groupDataSource:ListViewDemos.products.groups.dataSource, groupHeaderTemplate:select('#productGroupHeaderTemplate'), layout: {type: WinJS.UI.GridLayout} }"> </div> In the markup above, six properties of the ListView control are set when the control is declared. First the itemDataSource and itemTemplate are specified. Nothing new here. Next, the group data source and group header template are specified. Notice that the group data source is represented by the ListViewDemos.products.groups.dataSource property of the grouped data source. Finally, notice that the layout of the ListView is changed to Grid Layout. You are required to use Grid Layout (instead of the default List Layout) when displaying grouped items in a ListView. Here’s the entire contents of the default.html page: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>ListViewDemos</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- ListViewDemos references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> <script src="/js/products.js" type="text/javascript"></script> <style type="text/css"> .product { width: 200px; height: 100px; border: white solid 1px; font-size: x-large; } </style> </head> <body> <div id="productTemplate" data-win-control="WinJS.Binding.Template"> <div class="product"> <span data-win-bind="innerText:name"></span> <span data-win-bind="innerText:price"></span> </div> </div> <div id="productGroupHeaderTemplate" data-win-control="WinJS.Binding.Template"> <div class="productGroupHeader"> <h1 data-win-bind="innerText: title"></h1> </div> </div> <div data-win-control="WinJS.UI.ListView" data-win-options="{ itemDataSource:ListViewDemos.products.dataSource, itemTemplate:select('#productTemplate'), groupDataSource:ListViewDemos.products.groups.dataSource, groupHeaderTemplate:select('#productGroupHeaderTemplate'), layout: {type: WinJS.UI.GridLayout} }"> </div> </body> </html> Notice that the default.html page includes a reference to the products.js file: <script src=”/js/products.js” type=”text/javascript”></script> The default.html page also contains the declarations of the item template, group header template, and ListView control. Summary The goal of this blog entry was to explain how you can group items in a ListView control. You learned how to create a grouped data source, a group header template, and declare a ListView so that it groups its list items.

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  • What Makes a Good Design Critic? CHI 2010 Panel Review

    - by jatin.thaker
    Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; John Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and John Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. John Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patanjali Venkatacharya enjoyed the Sardinian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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  • Metro: Grouping Items in a ListView Control

    - by Stephen.Walther
    The purpose of this blog entry is to explain how you can group list items when displaying the items in a WinJS ListView control. In particular, you learn how to group a list of products by product category. Displaying a grouped list of items in a ListView control requires completing the following steps: Create a Grouped data source from a List data source Create a Grouped Header Template Declare the ListView control so it groups the list items Creating the Grouped Data Source Normally, you bind a ListView control to a WinJS.Binding.List object. If you want to render list items in groups, then you need to bind the ListView to a grouped data source instead. The following code – contained in a file named products.js — illustrates how you can create a standard WinJS.Binding.List object from a JavaScript array and then return a grouped data source from the WinJS.Binding.List object by calling its createGrouped() method: (function () { "use strict"; // Create List data source var products = new WinJS.Binding.List([ { name: "Milk", price: 2.44, category: "Beverages" }, { name: "Oranges", price: 1.99, category: "Fruit" }, { name: "Wine", price: 8.55, category: "Beverages" }, { name: "Apples", price: 2.44, category: "Fruit" }, { name: "Steak", price: 1.99, category: "Other" }, { name: "Eggs", price: 2.44, category: "Other" }, { name: "Mushrooms", price: 1.99, category: "Other" }, { name: "Yogurt", price: 2.44, category: "Other" }, { name: "Soup", price: 1.99, category: "Other" }, { name: "Cereal", price: 2.44, category: "Other" }, { name: "Pepsi", price: 1.99, category: "Beverages" } ]); // Create grouped data source var groupedProducts = products.createGrouped( function (dataItem) { return dataItem.category; }, function (dataItem) { return { title: dataItem.category }; }, function (group1, group2) { return group1.charCodeAt(0) - group2.charCodeAt(0); } ); // Expose the grouped data source WinJS.Namespace.define("ListViewDemos", { products: groupedProducts }); })(); Notice that the createGrouped() method requires three functions as arguments: groupKey – This function associates each list item with a group. The function accepts a data item and returns a key which represents a group. In the code above, we return the value of the category property for each product. groupData – This function returns the data item displayed by the group header template. For example, in the code above, the function returns a title for the group which is displayed in the group header template. groupSorter – This function determines the order in which the groups are displayed. The code above displays the groups in alphabetical order: Beverages, Fruit, Other. Creating the Group Header Template Whenever you create a ListView control, you need to create an item template which you use to control how each list item is rendered. When grouping items in a ListView control, you also need to create a group header template. The group header template is used to render the header for each group of list items. Here’s the markup for both the item template and the group header template: <div id="productTemplate" data-win-control="WinJS.Binding.Template"> <div class="product"> <span data-win-bind="innerText:name"></span> <span data-win-bind="innerText:price"></span> </div> </div> <div id="productGroupHeaderTemplate" data-win-control="WinJS.Binding.Template"> <div class="productGroupHeader"> <h1 data-win-bind="innerText: title"></h1> </div> </div> You should declare the two templates in the same file as you declare the ListView control – for example, the default.html file. Declaring the ListView Control The final step is to declare the ListView control. Here’s the required markup: <div data-win-control="WinJS.UI.ListView" data-win-options="{ itemDataSource:ListViewDemos.products.dataSource, itemTemplate:select('#productTemplate'), groupDataSource:ListViewDemos.products.groups.dataSource, groupHeaderTemplate:select('#productGroupHeaderTemplate'), layout: {type: WinJS.UI.GridLayout} }"> </div> In the markup above, six properties of the ListView control are set when the control is declared. First the itemDataSource and itemTemplate are specified. Nothing new here. Next, the group data source and group header template are specified. Notice that the group data source is represented by the ListViewDemos.products.groups.dataSource property of the grouped data source. Finally, notice that the layout of the ListView is changed to Grid Layout. You are required to use Grid Layout (instead of the default List Layout) when displaying grouped items in a ListView. Here’s the entire contents of the default.html page: <!DOCTYPE html> <html> <head> <meta charset="utf-8"> <title>ListViewDemos</title> <!-- WinJS references --> <link href="//Microsoft.WinJS.0.6/css/ui-dark.css" rel="stylesheet"> <script src="//Microsoft.WinJS.0.6/js/base.js"></script> <script src="//Microsoft.WinJS.0.6/js/ui.js"></script> <!-- ListViewDemos references --> <link href="/css/default.css" rel="stylesheet"> <script src="/js/default.js"></script> <script src="/js/products.js" type="text/javascript"></script> <style type="text/css"> .product { width: 200px; height: 100px; border: white solid 1px; font-size: x-large; } </style> </head> <body> <div id="productTemplate" data-win-control="WinJS.Binding.Template"> <div class="product"> <span data-win-bind="innerText:name"></span> <span data-win-bind="innerText:price"></span> </div> </div> <div id="productGroupHeaderTemplate" data-win-control="WinJS.Binding.Template"> <div class="productGroupHeader"> <h1 data-win-bind="innerText: title"></h1> </div> </div> <div data-win-control="WinJS.UI.ListView" data-win-options="{ itemDataSource:ListViewDemos.products.dataSource, itemTemplate:select('#productTemplate'), groupDataSource:ListViewDemos.products.groups.dataSource, groupHeaderTemplate:select('#productGroupHeaderTemplate'), layout: {type: WinJS.UI.GridLayout} }"> </div> </body> </html> Notice that the default.html page includes a reference to the products.js file: <script src=”/js/products.js” type=”text/javascript”></script> The default.html page also contains the declarations of the item template, group header template, and ListView control. Summary The goal of this blog entry was to explain how you can group items in a ListView control. You learned how to create a grouped data source, a group header template, and declare a ListView so that it groups its list items.

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  • Partner Blog Series: PwC Perspectives - "Is It Time for an Upgrade?"

    - by Tanu Sood
    Is your organization debating their next step with regard to Identity Management? While all the stakeholders are well aware that the one-size-fits-all doesn’t apply to identity management, just as true is the fact that no two identity management implementations are alike. Oracle’s recent release of Identity Governance Suite 11g Release 2 has innovative features such as a customizable user interface, shopping cart style request catalog and more. However, only a close look at the use cases can help you determine if and when an upgrade to the latest R2 release makes sense for your organization. This post will describe a few of the situations that PwC has helped our clients work through. “Should I be considering an upgrade?” If your organization has an existing identity management implementation, the questions below are a good start to assessing your current solution to see if you need to begin planning for an upgrade: Does the current solution scale and meet your projected identity management needs? Does the current solution have a customer-friendly user interface? Are you completely meeting your compliance objectives? Are you still using spreadsheets? Does the current solution have the features you need? Is your total cost of ownership in line with well-performing similar sized companies in your industry? Can your organization support your existing Identity solution? Is your current product based solution well positioned to support your organization's tactical and strategic direction? Existing Oracle IDM Customers: Several existing Oracle clients are looking to move to R2 in 2013. If your organization is on Sun Identity Manager (SIM) or Oracle Identity Manager (OIM) and if your current assessment suggests that you need to upgrade, you should strongly consider OIM 11gR2. Oracle provides upgrade paths to Oracle Identity Manager 11gR2 from SIM 7.x / 8.x as well as Oracle Identity Manager 10g / 11gR1. The following are some of the considerations for migration: Check the end of product support (for Sun or legacy OIM) schedule There are several new features available in R2 (including common Helpdesk scenarios, profiling of disconnected applications, increased scalability, custom connectors, browser-based UI configurations, portability of configurations during future upgrades, etc) Cost of ownership (for SIM customers)\ Customizations that need to be maintained during the upgrade Time/Cost to migrate now vs. waiting for next version If you are already on an older version of Oracle Identity Manager and actively maintaining your support contract with Oracle, you might be eligible for a free upgrade to OIM 11gR2. Check with your Oracle sales rep for more details. Existing IDM infrastructure in place: In the past year and half, we have seen a surge in IDM upgrades from non-Oracle infrastructure to Oracle. If your organization is looking to improve the end-user experience related to identity management functions, the shopping cart style access request model and browser based personalization features may come in handy. Additionally, organizations that have a large number of applications that include ecommerce, LDAP stores, databases, UNIX systems, mainframes as well as a high frequency of user identity changes and access requests will value the high scalability of the OIM reconciliation and provisioning engine. Furthermore, we have seen our clients like OIM's out of the box (OOB) support for multiple authoritative sources. For organizations looking to integrate applications that do not have an exposed API, the Generic Technology Connector framework supported by OIM will be helpful in quickly generating custom connector using OOB wizard. Similarly, organizations in need of not only flexible on-boarding of disconnected applications but also strict access management to these applications using approval flows will find the flexible disconnected application profiling feature an extremely useful tool that provides a high degree of time savings. Organizations looking to develop custom connectors for home grown or industry specific applications will likewise find that the Identity Connector Framework support in OIM allows them to build and test a custom connector independently before integrating it with OIM. Lastly, most of our clients considering an upgrade to OIM 11gR2 have also expressed interest in the browser based configuration feature that allows an administrator to quickly customize the user interface without adding any custom code. Better yet, code customizations, if any, made to the product are portable across the future upgrades which, is viewed as a big time and money saver by most of our clients. Below are some upgrade methodologies we adopt based on client priorities and the scale of implementation. For illustration purposes, we have assumed that the client is currently on Oracle Waveset (formerly Sun Identity Manager).   Integrated Deployment: The integrated deployment is typically where a client wants to split the implementation to where their current IDM is continuing to handle the front end workflows and OIM takes over the back office operations incrementally. Once all the back office operations are moved completely to OIM, the front end workflows are migrated to OIM. Parallel Deployment: This deployment is typically done where there can be a distinct line drawn between which functionality the platforms are supporting. For example the current IDM implementation is handling the password reset functionality while OIM takes over the access provisioning and RBAC functions. Cutover Deployment: A cutover deployment is typically recommended where a client has smaller less complex implementations and it makes sense to leverage the migration tools to move them over immediately. What does this mean for YOU? There are many variables to consider when making upgrade decisions. For most customers, there is no ‘easy’ button. Organizations looking to upgrade or considering a new vendor should start by doing a mapping of their requirements with product features. The recommended approach is to take stock of both the short term and long term objectives, understand product features, future roadmap, maturity and level of commitment from the R&D and build the implementation plan accordingly. As we said, in the beginning, there is no one-size-fits-all with Identity Management. So, arm yourself with the knowledge, engage in industry discussions, bring in business stakeholders and start building your implementation roadmap. In the next post we will discuss the best practices on R2 implementations. We will be covering the Do's and Don't's and share our thoughts on making implementations successful. Meet the Writers: Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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  • What Makes a Good Design Critic? CHI 2010 Panel Review

    - by Applications User Experience
    Author: Daniel Schwartz, Senior Interaction Designer, Oracle Applications User Experience Oracle Applications UX Chief Evangelist Patanjali Venkatacharya organized and moderated an innovative and stimulating panel discussion titled "What Makes a Good Design Critic? Food Design vs. Product Design Criticism" at CHI 2010, the annual ACM Conference on Human Factors in Computing Systems. The panelists included Janice Rohn, VP of User Experience at Experian; Tami Hardeman, a food stylist; Ed Seiber, a restaurant architect and designer; Jonathan Kessler, a food critic and writer at the Atlanta Journal-Constitution; and Larry Powers, Chef de Cuisine at Shaun's restaurant in Atlanta, Georgia. Building off the momentum of his highly acclaimed panel at CHI 2009 on what interaction design can learn from food design (for which I was on the other side as a panelist), Venkatacharya brought together new people with different roles in the restaurant and software interaction design fields. The session was also quite delicious -- but more on that later. Criticism, as it applies to food and product or interaction design, was the tasty topic for this forum and showed that strong parallels exist between food and interaction design criticism. Figure 1. The panelists in discussion: (left to right) Janice Rohn, Ed Seiber, Tami Hardeman, and Jonathan Kessler. The panelists had great insights to share from their respective fields, and they enthusiastically discussed as if they were at a casual collegial dinner. Jonathan Kessler stated that he prefers to have one professional critic's opinion in general than a large sampling of customers, however, "Web sites like Yelp get users excited by the collective approach. People are attracted to things desired by so many." Janice Rohn added that this collective desire was especially true for users of consumer products. Ed Seiber remarked that while people looked to the popular view for their target tastes and product choices, "professional critics like John [Kessler] still hold a big weight on public opinion." Chef Powers indicated that chefs take in feedback from all sources, adding, "word of mouth is very powerful. We also look heavily at the sales of the dishes to see what's moving; what's selling and thus successful." Hearing this discussion validates our design work at Oracle in that we listen to our users (our diners) and industry feedback (our critics) to ensure an optimal user experience of our products. Rohn considers that restaurateur Danny Meyer's book, Setting the Table: The Transforming Power of Hospitality in Business, which is about creating successful restaurant experiences, has many applicable parallels to user experience design. Meyer actually argues that the customer is not always right, but that "they must always feel heard." Seiber agreed, but noted "customers are not designers," and while designers need to listen to customer feedback, it is the designer's job to synthesize it. Seiber feels it's the critic's job to point out when something is missing or not well-prioritized. In interaction design, our challenges are quite similar, if not parallel. Software tasks are like puzzles that are in search of a solution on how to be best completed. As a food stylist, Tami Hardeman has the demanding and challenging task of presenting food to be as delectable as can be. To present food in its best light requires a lot of creativity and insight into consumer tastes. It's no doubt then that this former fashion stylist came up with the ultimate catch phrase to capture the emotion that clients want to draw from their users: "craveability." The phrase was a hit with the audience and panelists alike. Sometime later in the discussion, Seiber remarked, "designers strive to apply craveability to products, and I do so for restaurants in my case." Craveabilty is also very applicable to interaction design. Creating straightforward and smooth workflows for users of Oracle Applications is a primary goal for my colleagues. We want our users to really enjoy working with our products where it makes them more efficient and better at their jobs. That's our "craveability." Patanjali Venkatacharya asked the panel, "if a design's "craveability" appeals to some cultures but not to others, then what is the impact to the food or product design process?" Rohn stated that "taste is part nature and part nurture" and that the design must take the full context of a product's usage into consideration. Kessler added, "good design is about understanding the context" that the experience necessitates. Seiber remarked how important seat comfort is for diners and how the quality of seating will add so much to the complete dining experience. Sometimes if these non-food factors are not well executed, they can also take away from an otherwise pleasant dining experience. Kessler recounted a time when he was dining at a restaurant that actually had very good food, but the photographs hanging on all the walls did not fit in with the overall décor and created a negative overall dining experience. While the tastiness of the food is critical to a restaurant's success, it is a captivating complete user experience, as in interaction design, which will keep customers coming back and ultimately making the restaurant a hit. Figure 2. Patnajali Venkatacharya enjoyed the Sardian flatbread salad. As a surprise Chef Powers brought out a signature dish from Shaun's restaurant for all the panelists to sample and critique. The Sardinian flatbread dish showcased Atlanta's taste for fresh and local produce and cheese at its finest as a salad served on a crispy flavorful flat bread. Hardeman said it could be photographed from any angle, a high compliment coming from a food stylist. Seiber really enjoyed the colors that the dish brought together and thought it would be served very well in a casual restaurant on a summer's day. The panel really appreciated the taste and quality of the different components and how the rosemary brought all the flavors together. Seiber remarked that "a lot of effort goes into the appearance of simplicity." Rohn indicated that the same notion holds true with software user interface design. A tremendous amount of work goes into crafting straightforward interfaces, including user research, prototyping, design iterations, and usability studies. Design criticism for food and software interfaces clearly share many similarities. Both areas value expert opinions and user feedback. Both areas understand the importance of great design needing to work well in its context. Last but not least, both food and interaction design criticism value "craveability" and how having users excited about experiencing and enjoying the designs is an important goal. Now if we can just improve the taste of software user interfaces, people may choose to dine on their enterprise applications over a fresh organic salad.

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  • Getting your bearings and defining the project objective

    - by johndoucette
    I wrote this two years ago and thought it was worth posting… Some may think this is a daunting task and some may even say “what a waste of time” and want to open MS Project and start typing out tasks because someone asked for an estimate and a task list. Hell, maybe you even use Excel and pump out a spreadsheet with some real scientific formula for guessing how long it will take to code a bunch of classes. However, this short exercise will provide the basis for the entire project, whether small or large and be a great friend when communicating to anyone on your team or even your client. I call this the Project Brief. If you find yourself going beyond a single page, then you must decompose the sections and summarize your findings so there is a complete and clear picture of the project you are working on in a relatively short statement. Here is a great quote from the PMBOK (Project Management Body of Knowledge) relative to what a project is;   A project is a temporary endeavor undertaken to create a unique product, service or result. With this in mind, the project brief should encompass the entirety (objective) of the endeavor in its explanation and what it will take (goals) to create the product, service or result (deliverables). Normally the process of identifying the project objective is done during the first stage of a project called the Project Kickoff, but you can perform this very important step anytime to help you get a bearing. There are many more parts to helping a project stay on course, but this is usually the foundation where it can be grounded on. Through a series of 3 exercises, you should be able to come up with the objective, goals and deliverables on your project. Follow these steps, and in no time (about &frac12; hour), you will have the foundation of your project plan. (See examples below) Exercise 1 – Objectives Begin with the end in mind. Think about your project in business terms with a couple things to help you understand the objective; Reference the business benefit in terms of cost, speed and / or quality, Provide a higher level of what the outcome will look like (future sense) It should be non-measurable, that’s what the goals are all about The output should be a single paragraph with three sentences and take 10 minutes to write. *Typically, agreement must be reached on the objectives of the project before you would proceed to the next steps of the project. Exercise 2 – Goals A project goal is a statement that answers questions about who, what, why, where and when. A good project goal statement; Answers the five “W” questions for the project Is measurable in each of its parts Is published and agreed on by all the owners This helps the Project Manager receive confirmation on defining the project target. Using the established project objective done in the first exercise, think about the things it will take to get the job done. Think about tangible activities which are the top level tasks in a typical Work Breakdown Structure (WBS). The overall goal statement plus all the deliverables (next exercise) can be seen as the project team’s contract with the project owners. Write 3 - 5 goals in about 10 minutes. You should not write the words “Who, what, why, where and when, but merely be able to answer the questions when you read a goal. Exercise 3 – Deliverables Every project creates some type of output and these outputs are called deliverables. There are two classes of deliverables; Internal – produced for project team members to meet their goals External – produced for project owners to meet their expectations The list you enter here provides a checklist for the team’s delivery and/or is a statement of all the expectations of the project owners. Here are some typical project deliverables; Product and product documentation End product/system Requirements/feature documents Installation guides Demo/prototype System design documents User guides/help files Plans Project plan Training plan Conversion/installation/delivery plan Test plans Documentation plan Communication plan Reports and general documentation Progress reports System acceptance tests Outstanding bug list Procedures Risk and issue logs Project history Deliverables should go with each of the goals. Have 3-5 deliverables for each goal. When you are done, you will have established a great foundation for the clarity of your project. This exercise can take some time, but with practice, you should be able to whip this one out in 10 minutes as well, especially if you are intimate with an ongoing project. Samples  Objective [Client] is implementing a series of MOSS sites to support external public (Internet), internal employee (Intranet) and an external secure (password protected Internet) applications. This project will focus on the public-facing web site and will provide [Client] with architectural recommendations based on the current design being done by their design partner [Partner] and the internal Content Team. In addition, it will provide [Client] with a development plan and confidence they need to deploy a world class public Internet website. Goals 1.  [Consultant] will provide technical guidance and set project team expectations for the implementation of the MOSS Internet site based on provided features/functions within three weeks. 2.  [Consultant] will understand phase 2 secure password-protected Internet site design and provide recommendations.   Deliverables 1.1  Public Internet (unsecure) Architectural Recommendation Plan 1.2  Physical Site construction Work Breakdown Structure and plan (Time, cost and resources needed) 2.1  Two Factor authentication recommendation document   Objective [Client] is currently using an application developed by [Consultant] many years ago called "XXX". This application, although functional, does not meet their new updated business requirements and contains a few defects which [Client] has developed work-around processes. [Client] would like to have a "new and improved" system to support their membership management needs by expanding membership and subscription capabilities, provide accounting integration with internal (GL) and external (VeriSign) systems, and implement hooks to the current CRM solution. This effort will take place through a series of phases, beginning with envisioning. Goals 1. Through discussions with users, [Consultant] will discover current issues/bugs which need to be resolved which must meet the current functionality requirements within three weeks. 2. [Consultant] will gather requirements from the users about what is "needed" vs. "what they have" for enhancements and provide a high level document supporting their needs. 3. [Consultant] will meet with the team members through a series of meetings and help define the overall project plan to deliver a new and improved solution. Deliverables 1.1 Prioritized list of Current application issues/bugs that need to be resolved 1.2 Provide a resolution plan on the issues/bugs identified in the current application 1.3 Risk Assessment Document 2.1 Deliver a Requirements Document showing high-level [Client] needs for the new XXX application. · New feature functionality not in the application today · Existing functionality that will remain in the new functionality 2.2 Reporting Requirements Document 3.1 A Project Plan showing the deliverables and cost for the next (second) phase of this project. 3.2 A Statement of Work for the next (second) phase of this project. 3.3 An Estimate of any work that would need to follow the second phase.

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  • “It’s only test code…”

    - by Chris George
    “Let me hack this in, it’s only test code”, “Don’t worry about getting it reviewed, it’s only test code”, “It doesn’t have to be elegant or efficient, it’s only test code”… do these phrases sound familiar? Chances are if you’ve working with test automation, at one point or other you will have heard these phrases, you have probably even used them yourself! What is certain is that code written under this “it’s only test code” mantra will come back and bite you in the arse! I’ve recently encountered a case where a test was giving a false positive, therefore hiding a real product bug because that test code was very badly written. Firstly it was very difficult to understand what the test was actually trying to achieve let alone how it was doing it, and this complexity masked a simple logic error. These issues are real and they do happen. Let’s take a step back from this and look at what we are trying to do. We are writing test code that tests product code, and we do this to create a suite of tests that will help protect our software against regressions. This test code is making sure that the product behaves as it should by employing some sort of expected result verification. The simple cases of these are generally not a problem. However, automation allows us to explore more complex scenarios in many more permutations. As this complexity increases then so does the complexity of the test code. It is at this point that code which has not been architected properly will cause problems.   Keep your friends close… So, how do we make sure we are doing it right? The development teams I have worked on have always had Test Engineers working very closely with their Software Engineers. This is something that I have always tried to take full advantage of. They are coding experts! So run your ideas past them, ask for advice on how to structure your code, help you design your data structures. This may require a shift in your teams viewpoint, as contrary to this section title and folklore, Software Engineers are not actually the mortal enemy of Test Engineers. As time progresses, and test automation becomes more and more ingrained in what we do, the two roles are converging more than ever. Over the 16 years I have spent as a Test Engineer, I have seen the grey area between the two roles grow significantly larger. This serves to strengthen the relationship and common bond between the two roles which helps to make test code activities so much easier!   Pair for the win Possibly the best thing you could do to write good test code is to pair program on the task. This will serve a few purposes. you will get the benefit of the Software Engineers knowledge and experience the Software Engineer will gain knowledge on the testing process. Sharing the love is a wonderful thing! two pairs of eyes are always better than one… And so are two brains. Between the two of you, I will guarantee you will derive more useful test cases than if it was just one of you.   Code reviews Another policy which certainly pays dividends is the practice of code reviews. By having one of your peers review your code before you commit it serves two purposes. Firstly, it forces you to explain your code. Just the act of doing this will often pick up errors in your code. Secondly, it gets yet another pair of eyes on your code! I cannot stress enough how important code reviews are. The benefits they offer apply as much to product code as test code. In short, Software and Test Engineers should all be doing them! It can be extended even further by getting test code reviewed by a Software Engineer and a Test Engineer, and likewise product code. This serves to keep both functions in the loop with changes going on within your code base.   Learn from your devs I briefly touched on this earlier but I’d like to go into more detail here. Pairing with your Software Engineers when writing your test code is such an amazing opportunity to improve your coding skills. As I sit here writing this article waiting to be called into court for jury service, it reminds me that it takes a lot of patience to be a Test Engineer, almost as much as it takes to be a juror! However tempting it is to go rushing in and start writing your automated tests, resist that urge. Discuss what you want to achieve then talk through the approach you’re going to take. Then code it up together. I find it really enlightening to ask questions like ‘is there a better way to do this?’ Or ‘is this how you would code it?’ The latter question, especially, is where I learn the most. I’ve found that most Software Engineers will be reluctant to show you the ‘right way’ to code something when writing tests because they perceive the ‘right way’ to be too complicated for the Test Engineer (e.g. not mentioning LINQ and instead doing something verbose). So by asking how THEY would code it, it unleashes their true dev-ness and advanced code usually ensues! I would like to point out, however, that you don’t have to accept their method as the final answer. On numerous occasions I have opted for the more simple/verbose solution because I found the code written by the Software Engineer too advanced and therefore I would find it unreadable when I return to the code in a months’ time! Always keep the target audience in mind when writing clever code, and in my case that is mostly Test Engineers.  

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  • Delight and Excite

    - by Applications User Experience
    Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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