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  • How To Clear An Alert - Part 2

    - by werner.de.gruyter
    There were some interesting comments and remarks on the original posting, so I decided to do a follow-up and address some of the issues that got raised... Handling Metric Errors First of all, there is a significant difference between an 'error' and an 'alert'. An 'alert' is the violation of a condition (a threshold) specified for a given metric. That means that the Agent is collecting and gathering the data for the metric, but there is a situation that requires the attention of an administrator. An 'error' on the other hand however, is a failure to collect metric data: The Agent is throwing the error because it cannot determine the value for the metric Whereas the 'alert' guarantees continuity of the metric data, an 'error' signals a big unknown. And the unknown aspect of all this is what makes an error a lot more serious than a regular alert: If you don't know what the current state of affairs is, there could be some serious issues brewing that nobody is aware of... The life-cycle of a Metric Error Clearing a metric error is pretty much the same workflow as a metric 'alert': The Agent signals the error after it failed to execute the metric The error is uploaded to the OMS/repository, where it becomes visible in the Console The error will remain active until the Agent is able to execute the metric successfully. Even though the metric is still getting scheduled and executed on a regular basis, the error will remain outstanding as long as the Agent is not capable of executing the metric correctly Knowing this, the way to fix the metric error should be obvious: Take the 'problem' away, and as soon as the metric is executed again (based on the frequency of the metric), the error will go away. The same tricks used to clear alerts can be used here too: Wait for the next scheduled execution. For those metrics that are executed regularly (like every 15 minutes or so), it's just a matter of waiting those minutes to see the updates. The 'Reevaluate Alert' button can be used to force a re-execution of the metric. In case a metric is executed once a day, this will be a better way to make sure that the underlying problem has been solved. And if it has been, the metric error will be removed, and the regular data points will be uploaded to the repository. And just in case you have to 'force' the issue a little: If you disable and re-enable a metric, it will get re-scheduled. And that means a new metric execution, and an update of the (hopefully) fixed problem. Database server-generated alerts and problem checkers There are various ways the Agent can collect metric data: Via a script or a SQL statement, reading a log file, getting a value from an SNMP OID or listening for SNMP traps or via the DBMS_SERVER_ALERTS mechanism of an Oracle database. For those alert which are generated by the database (like tablespace metrics for 10g and above databases), the Agent just 'waits' for the database to report any new findings. If the Agent has lost the current state of the server-side metrics (due to an incomplete recovery after a disaster, or after an improper use of the 'emctl clearstate' command), the Agent might be still aware of an alert that the database no longer has (or vice versa). The same goes for 'problem checker' alerts: Those metrics that only report data if there is a problem (like the 'invalid objects' metric) will also have a problem if the Agent state has been tampered with (again, the incomplete recovery, and after improper use of 'emctl clearstate' are the two main causes for this). The best way to deal with these kinds of mismatches, is to simple disable and re-enable the metric again: The disabling will clear the state of the metric, and the re-enabling will force a re-execution of the metric, so the new and updated results can get uploaded to the repository. Starting 10gR5, the Agent performs additional checks and verifications after each restart of the Agent and/or each state change of the database (shutdown/startup or failover in case of DataGuard) to catch these kinds of mismatches.

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  • Principles of Big Data By Jules J Berman, O&rsquo;Reilly Media Book Review

    - by Compudicted
    Originally posted on: http://geekswithblogs.net/Compudicted/archive/2013/11/04/principles-of-big-data-by-jules-j-berman-orsquoreilly-media.aspx A fantastic book! Must be part, if not yet, of the fundamentals of the Big Data as a field of science. Highly recommend to those who are into the Big Data practice. Yet, I confess this book is one of my best reads this year and for a number of reasons: The book is full of wisdom, intimate insight, historical facts and real life examples to how Big Data projects get conceived, operate and sadly, yes, sometimes die. But not only that, the book is most importantly is filled with valuable advice, accurate and even overwhelming amount of reference (from the positive side), and the author does not event stop there: there are numerous technical excerpts, links and examples allowing to quickly accomplish many daunting tasks or make you aware of what one needs to perform as a data practitioner (excuse my use of the word practitioner, I just did not find a better substitute to it to trying to reference all who face Big Data). Be aware that Jules Berman’s background is in medicine, naturally, this book discusses this subject a lot as it is very dear to the author’s heart I believe, this does not make this book any less significant however, quite the opposite, I trust if there is an area in science or practice where the biggest benefits can be ripped from Big Data projects it is indeed the medical science, let’s make Cancer history! On a personal note, for me as a database, BI professional it has helped to understand better the motives behind Big Data initiatives, their underwater rivers and high altitude winds that divert or propel them forward. Additionally, I was impressed by the depth and number of mining algorithms covered in it. I must tell this made me very curious and tempting to find out more about these indispensable attributes of Big Data so sure I will be trying stretching my wallet to acquire several books that go more in depth on several most popular of them. My favorite parts of the book, well, all of them actually, but especially chapter 9: Analysis, it is just very close to my heart. But the real reason is it let me see what I do with data from a different angle. And then the next - “Special Considerations”, they are just two logical parts. The writing language is of this book is very acceptable for all levels, I had no technical problem reading it in ebook format on my 8” tablet or a large screen monitor. If I would be asked to say at least something negative I have to state I had a feeling initially that the book’s first part reads like an academic material relaxing the reader as the book progresses forward. I admit I am impressed with Jules’ abilities to use several programming languages and OSS tools, bravo! And I agree, it is not too, too hard to grasp at least the principals of a modern programming language, which seems becomes a defacto knowledge standard item for any modern human being. So grab a copy of this book, read it end to end and make yourself shielded from making mistakes at any stage of your Big Data initiative, by the way this book also helps build better future Big Data projects. Disclaimer: I received a free electronic copy of this book as part of the O'Reilly Blogger Program.

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  • Error Handling Examples(C#)

    “The purpose of reviewing the Error Handling code is to assure that the application fails safely under all possible error conditions, expected and unexpected. No sensitive information is presented to the user when an error occurs.” (OWASP, 2011) No Error Handling The absence of error handling is still a form of error handling. Based on the code in Figure 1, if an error occurred and was not handled within either the ReadXml or BuildRequest methods the error would bubble up to the Search method. Since this method does not handle any acceptations the error will then bubble up the stack trace. If this continues and the error is not handled within the application then the environment in which the application is running will notify the user running the application that an error occurred based on what type of application. Figure 1: No Error Handling public DataSet Search(string searchTerm, int resultCount) { DataSet dt = new DataSet(); dt.ReadXml(BuildRequest(searchTerm, resultCount)); return dt; } Generic Error Handling One simple way to add error handling is to catch all errors by default. If you examine the code in Figure 2, you will see a try-catch block. On April 6th 2010 Louis Lazaris clearly describes a Try Catch statement by defining both the Try and Catch aspects of the statement. “The try portion is where you would put any code that might throw an error. In other words, all significant code should go in the try section. The catch section will also hold code, but that section is not vital to the running of the application. So, if you removed the try-catch statement altogether, the section of code inside the try part would still be the same, but all the code inside the catch would be removed.” (Lazaris, 2010) He also states that all errors that occur in the try section cause it to stops the execution of the try section and redirects all execution to the catch section. The catch section receives an object containing information about the error that occurred so that they system can gracefully handle the error properly. When errors occur they commonly log them in some form. This form could be an email, database entry, web service call, log file, or just an error massage displayed to the user.  Depending on the error sometimes applications can recover, while others force an application to close. Figure 2: Generic Error Handling public DataSet Search(string searchTerm, int resultCount) { DataSet dt = new DataSet(); try { dt.ReadXml(BuildRequest(searchTerm, resultCount)); } catch (Exception ex) { // Handle all Exceptions } return dt; } Error Specific Error Handling Like the Generic Error Handling, Error Specific error handling allows for the catching of specific known errors that may occur. For example wrapping a try catch statement around a soap web service call would allow the application to handle any error that was generated by the soap web service. Now, if the systems wanted to send a message to the web service provider every time a soap error occurred but did not want to notify them if any other type of error occurred like a network time out issue. This would be varying tedious to accomplish using the General Error Handling methodology. This brings us to the use case for using the Error Specific error handling methodology.  The Error Specific Error handling methodology allows for the TryCatch statement to catch various types of errors depending on the type of error that occurred. In Figure 3, the code attempts to handle DataException differently compared to how it potentially handles all other errors. This allows for specific error handling for each type of known error, and still allows for error handling of any unknown error that my occur during the execution of the TryCatch statement. Figure 5: Error Specific Error Handling public DataSet Search(string searchTerm, int resultCount) { DataSet dt = new DataSet(); try { dt.ReadXml(BuildRequest(searchTerm, resultCount)); } catch (TimeoutException ex) { // Handle Timeout TimeoutException Only } catch (Exception) { // Handle all Exceptions } return dt; }

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  • Java Spotlight Episode 57: Live From #Devoxx - Ben Evans and Martijn Verburg of the London JUG with Yara Senger of SouJava

    - by Roger Brinkley
    Tweet Live from Devoxx 11,  an interview with Ben Evans and Martijn Verburg from the London JUG along with  Yara Senger from the SouJava JUG on the JCP Executive Committee Elections, JSR 248, and Adopt-a-JSR program. Both the London JUG and SouJava JUG are JCP Standard Edition Executive Committee Members. Joining us this week on the Java All Star Developer Panel are Geertjan Wielenga, Principal Product Manger in Oracle Developer Tools; Stephen Chin, Java Champion and Java FX expert; and Antonio Goncalves, Paris JUG leader. Right-click or Control-click to download this MP3 file. You can also subscribe to the Java Spotlight Podcast Feed to get the latest podcast automatically. If you use iTunes you can open iTunes and subscribe with this link: Java Spotlight Podcast in iTunes. Show Notes News Netbeans 7.1 JDK 7 upgrade tools Netbeans First Patch Program OpenJFX approved as an OpenJDK project Devoxx France April 18-20, 2012 Events Nov 22-25, OTN Developer Days in the Nordics Nov 22-23, Goto Conference, Prague Dec 6-8, Java One Brazil, Sao Paulo Feature interview Ben Evans has lived in "Interesting Times" in technology - he was the lead performance testing engineer for the Google IPO, worked on the initial UK trials of 3G networks with BT, built award-winning websites for some of Hollywood's biggest hits of the 90s, rearchitected and reimagined technology helping some of the most vulnerable people in the UK and has worked on everything from some of the UKs very first ecommerce sites, through to multi-billion dollar currency trading systems. He helps to run the London Java Community, and represents the JUG on the Java SE/EE Executive Committee. His first book "The Well-Grounded Java Developer" (with Martijn Verburg) has just been published by Manning. Martijn Verburg (aka 'the Diabolical Developer') herds Cats in the Java/open source communities and is constantly humbled by the creative power to be found there. Currently he resides in London where he co-leads the London JUG (a JCP EC member), runs a couple of open source projects & drinks too much beer at his local pub. You can find him online moderating at the Javaranch or discussing (ranting?) subjects on the Prgorammers Stack Exchange site. Most recently he's become a regular speaker at conferences on Java, open source and software development and has recently wrapped up his first Manning title - "The Well-Grounded Java Developer" with his co-author Ben Evans. Yara Senger is the partner and director of teacher education and Globalcode, graduated from the University of Sao Paulo, Sao Carlos, has significant experience in Brazil and abroad in developing solutions to critical Java. She is the co-creator of Java programs Academy and Academy of Web Developer, accumulating over 1000 hours in the classroom teaching Java. She currently serves as the President of Sou Java. In this interview Ben, Martijn, and Yara talk about the JCP Executive Committee Elections, JSR 348, and the Adopt-a-JSR program. Mail Bag What's Cool Show Transcripts Transcript for this show is available here when available.

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  • Using NServiceBus behind a custom web service

    - by Michael Stephenson
    In this post I'd like to talk about an architecture scenario we had recently and how we were able to utilise NServiceBus to help us address this problem. Scenario Cognos is a reporting system used by one of my clients. A while back we developed a web service façade to allow line of business applications to be able to access reports from Cognos to support their various functions. The service was intended to provide access to reports which were quick running reports or pre-generated reports which could be accessed real-time on demand. One of the key aims of the web service was to provide a simple generic interface to allow applications to get any report without needing to worry about the complex .net SDK for Cognos. The web service also supported multi-hop kerberos delegation so that report data could be accesses under the context of the end user. This service was working well for a period of time. The Problem The problem we encountered was that reports were now also required to be available to batch processes. The original design was optimised for low latency so users would enjoy a positive experience, however when the batch processes started to request 250+ concurrent reports over an extended period of time you can begin to imagine the sorts of problems that come into play. The key problems this new scenario caused are: Users may be affected and the latency of on demand reports was significantly slower The Cognos infrastructure was not scaled sufficiently to be able to cope with these long peaks of load From a cost perspective it just isn't feasible to scale the Cognos infrastructure to be able to handle the load when it is only for a couple of hour window each night. We really needed to introduce a second pattern for accessing this service which would support high through-put scenarios. We also had little control over the batch process in terms of being able to throttle its load. We could however make some changes to the way it accessed the reports. The Approach My idea was to introduce a throttling mechanism between the Web Service Façade and Cognos. This would allow the batch processes to push reports requests hard at the web service which we were confident the web service can handle. The web service would then queue these requests and process them behind the scenes and make a call back to the batch application to provide the report once it had been accessed. In terms of technology we had some limitations because we were not able to use WCF or IIS7 where the MSMQ-Activated WCF services could have helped, but we did have MSMQ as an option and I thought NServiceBus could do just the job to help us here. The flow of how this would work was as follows: The batch applications would send a request for a report to the web service The web service uses NServiceBus to send the message to a Queue The NServiceBus Generic Host is running as a windows service with a message handler which subscribes to these messages The message handler gets the message, accesses the report from Cognos The message handler calls back to the original batch application, this is decoupled because the calling application provides a call back url The report gets into the batch application and is processed as normal This approach looks something like the below diagram: The key points are an application wanting to take advantage of the batch driven reports needs to do the following: Implement our call back contract Make a call to the service providing a call back url Provide a correlation ID so it knows how to tie each response back to its request What does NServiceBus offer in this solution So this scenario is not the typical messaging service bus type of solution people implement with NServiceBus, but it did offer the following: Simplified interaction with MSMQ Offered the ability to configure the number of processes working through the queue so we could find a balance between load on Cognos versus the applications end to end processing time NServiceBus offers retries and a way to manage failed messages NServiceBus offers a high availability setup The simple thing is that NServiceBus gave us the platform to build the solution on. We just implemented a message handler which functionally processed a message and we could rely on NServiceBus to do all of the hard work around managing the queues and all of the lower level things that would have took ages to write to any kind of robust level. Conclusion With this approach we were able to deal with a fairly significant performance issue with out too much rework. Hopefully this write up gives people some insight into ideas on how to leverage the excellent NServiceBus framework to help solve integration and high through-put scenarios.

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  • Google TV Gets Bad Reception. Can Media Center Pull in the Signal?

    - by andrewbrust
    The news hit Monday morning that Google has decided to delay the release of its Google TV platform, and has asked its OEMs to delay any products that embed the software.  Coming just about two weeks prior to the 2011 Consumer Electronics Show (CES), Google’s timing is about the worst imaginable.  CES is where the platform should have had its coming out party, especially given all the anticipation that has built up since its initial announcement came 7 months ago. At last year’s CES, it seemed every consumer electronics company had fashioned its own software stack for Internet-based video programming and applications/widgets on its TVs, optical disc players and set top boxes.  In one case, I even saw two platforms on a single TV set (one provided by Yahoo and the other one native to the TV set). The whole point of Google TV was to solve this problem and offer a standard, embeddable platform.  But that won’t be happening, at least not for a while.  Google seems unable to get it together, and more proprietary approaches, like Apple TV, don’t seem to be setting the world of TV-Internet convergence on fire, either. It seems to me, that when it comes to building a “TV operating system,” Windows Media Center is still the best of a bad bunch.  But it won’t stay so for much longer without some changes.  Will Redmond pick up the ball that Google has fumbled?  I’m skeptical, but hopeful.  Regardless, here are some steps that could help Microsoft make the most of Google’s faux pas: Introduce a new Media Center version that uses XBox 360, rather than Windows 7 (or 8), as the platform.  TV platforms should be appliance-like, not PC-like.  Combine that notion with the runaway sales numbers for Xbox 360 Kinect, and the mass appeal it has delivered for Xbox, and the switch form Windows makes even more sense. As I have pointed out before, Microsoft’s Xbox implementation of its Mediaroom platform (announced and demoed at last year’s CES) gets Redmond 80% of the way toward this goal.  Nothing stops Microsoft from going the other 20%, other than its own apathy, which I hope has dissipated. Reverse the decision to remove Drive Extender technology from Windows Home Server (WHS), and create deep integration between WHS and Media Center.  I have suggested this previously as well, but the recent announcement that Drive Extender would be dropped from WHS 2.0 creates the need for me to a) join the chorus of people urging Microsoft to reconsider and b) reiterate the importance of Media Center-WHS integration in the context of a Google compete scenario. Enable Windows Phone 7 (WP7) as a Media Center client.  This would tighten the integration loop already established between WP7, Xbox and Zune.  But it would also counter Echostar/DISH Network/Sling Media, strike a blow against Google/Android (and even Apple/iOS) and could be the final strike against TiVO. Bring the WP7 user interface to Media Center and Kinect-enable it.  This would further the integration discussed above and would be appropriate recognition of WP7’s Metro UI having been built on the heritage of the original Media Center itself.  And being able to run your DVR even if you can’t find the remote (or can’t see its buttons in the dark) could be a nifty gimmick. Microsoft can do this but its consumer-oriented organization, responsible for Xbox, Zune and WP7, has to take the reins here, or none of this will likely work.  There’s a significant chance that won’t happen, but I won’t let that stop me from hoping that it does and insisting that it must.  Honestly, this fight is Microsoft’s to lose.

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  • Tuxedo 11gR1 Client Server Affinity

    - by todd.little
    One of the major new features in Oracle Tuxedo 11gR1 is the ability to define an affinity between clients and servers. In previous releases of Tuxedo, the only way to ensure that multiple requests from a client went to the same server was to establish a conversation with tpconnect() and then use tpsend() and tprecv(). Although this works it has some drawbacks. First for single-threaded servers, the server is tied up for the entire duration of the conversation and cannot service other clients, an obvious scalability issue. I believe the more significant drawback is that the application programmer has to switch from the simple request/response model provided by tpcall() to the half duplex tpsend() and tprecv() calls used with conversations. Switching between the two typically requires a fair amount of redesign and recoding. The Client Server Affinity feature in Tuxedo 11gR1 allows by way of configuration an application to define affinities that can exist between clients and servers. This is done in the *SERVICES section of the UBBCONFIG file. Using new parameters for services defined in the *SERVICES section, customers can determine when an affinity session is created or deleted, the scope of the affinity, and whether requests can be routed outside the affinity scope. The AFFINITYSCOPE parameter can be MACHINE, GROUP, or SERVER, meaning that while the affinity session is in place, all requests from the client will be routed to the same MACHINE, GROUP, or SERVER. The creation and deletion of affinity is defined by the SESSIONROLE parameter and a service can be defined as either BEGIN, END, or NONE, where BEGIN starts an affinity session, END deletes the affinity session, and NONE does not impact the affinity session. Finally customers can define how strictly they want the affinity scope adhered to using the AFFINITYSTRICT parameter. If set to MANDATORY, all requests made during an affinity session will be routed to a server in the affinity scope. Thus if the affinity scope is SERVER, all subsequent tpcall() requests will be sent to the same server the affinity scope was established with. If the server doesn't offer that service, even though other servers do offer the service, the call will fail with TPNOENT. Setting AFFINITYSTRICT to PRECEDENT tells Tuxedo to try and route the request to a server in the affinity scope, but if that's not possible, then Tuxedo can try to route the request to servers out of scope. All of this begs the question, why? Why have this feature? There many uses for this capability, but the most common is when there is state that is maintained in a server, group of servers, or in a machine and subsequent requests from a client must be routed to where that state is maintained. This might be something as simple as a database cursor maintained by a server on behalf of a client. Alternatively it might be that the server has a connection to an external system and subsequent requests need to go back to the server that has that connection. A more sophisticated case is where a group of servers maintains some sort of cache in shared memory and subsequent requests need to be routed to where the cache is maintained. Although this last case might be able to be handled by data dependent routing, using client server affinity allows the cache to be partitioned dynamically instead of statically.

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  • iPad Impressions

    - by Aaron Lazenby
    So, I spent some quality time with my new iPad on Saturday. Here are things I like/don't like: -- Don't like that it has to sync with iTunes before you use it: I was traveling and left my laptop at home thinking I'd use this iPad thing instead. But the first thing it asked me to do is connect it to a laptop. Ugh. Had to borrow my mother-in-law's MacBook Pro just to get the iPad rolling. -- Like that magazines and newspapers are forever changed: And I think for the better...it's why I bought this thing in the first place. I spent significant time with The New York Times, The Wall Street Journal, Time Magazine and Popular Science on the iPad. Sliding stories around, jumping from section to section, enlarging images = all excellent experiences. Actually prefer iPad magazine to print, which will require a major shift in editorial strategy, summed up by Popular Science's Mark Jannot in his editor's note "What defines a magazine? Curated expertise--not paper." -- Don't like the screwy human factors: I actually enjoy the virtual keyboard (although I think I'm in the minority), but you have to hunch over to look down at what you're typing. Bad technology ergonomics have already jacked my body in various ways. The iPad just introduced a new one.-- Like the multitouch: In fact, it's awesome. Hands down. Probably will have the most lasting impact on the personal computing industry as a whole.   -- Don't like that it's heavy: If you plan to read in bed, you'd better double up on the creatine and curls. Holding this thing up on your own gets pretty uncomfortable. -- Like the Netfilx app: I wanted to watch "The Big Lebowski," so I did. That is all. -- Don't like that people feel 3G is necessary: For $30 a month? Please. I'm already accustomed to limiting my laptop internet use to readily available free wi-fi. Why do I expect anything different with the iPad? Most anyplace I have time to sit and read/use a computer (cafe, airport, you house, library, etc.) has free wi-fi. I can live without web surfing in your car. That's what the iPhone is for. -- Don't like that not everyone was ready in day one: I'm looking at you Facebook. No iPad app for launch? Lame. iPhone apps scaled-up to work on the iPad look grainy and cheap. Not a quality befitting this beautiful $700 piece of glass.Verdict: I'm bringing it to COLLABORATE 08 and seeing if I can go the whole week using only the iPad. If I can trade this thing for my laptop, I know it's a winner. For now, I'm enjoying Popular Science.

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  • Launch Webcast Q&A: Oracle WebCenter Suite 11g - The Platform for the Modern User Experience

    - by howard.beader(at)oracle.com
    Did you have a chance to watch the Oracle WebCenter Suite 11g Launch Webcast yet? Andy MacMillan presented some great information on the webcast and answered quite a few of your questions in the Q&A session as well. For your reading pleasure we have captured a number of the questions and answers and they are summarized below: Question: Can you tell me what should our Portal strategy be for integrating and extending our Oracle enterprise applications? Answer: We recommend that you look at this in two steps, the first would be to ensure that you have a good understanding of our common user experience architecture. Internally our product teams at Oracle are already investing in this quite heavily today for Fusion Applications and this is driving natural convergence from a UX strategy standpoint. The second step would be to look at how best to componentize the back office applications so that the business users across your organization can take advantage of these -- don't make it just about putting a new skin on top of what you already have from an application standpoint, instead look at how best to embed the social computing capabilities as part of the solution for your business users. Question: We are currently using the BEA WebLogic Portal now, should we stay on WLP or should we be looking at moving to WebCenter or when should we move to WebCenter? Answer: Our strategy has been called "Continue & Converge", this theme means that you can continue to use WebLogic or Plumtree portals until your organization is ready to move to WebCenter and in the mean time you can continue to deploy what you need to in your organization of WLP or WCI Portals with the full support of Oracle. In addition WebCenter Services can be leveraged for social computing to complement what you are already doing today and enable your organization to take advantage of some of the latest and greatest social computing capabilities. We have migration scripts and conversion capabilities available as well as programs where Oracle can help you evaluate your options to decide how best to move forward. WebCenter provides the best of the best capabilities and will enable you to take advantage of new capabilities that may not exist in your current portal today. In the end though it's up to you as a customer as to when you want to make the transition to Oracle WebCenter Suite. Question: Can you tell me how is Oracle leveraging WebCenter internally and for its Application and Middleware product UX strategies? Answer: Internally, Oracle is leveraging WebCenter for our employees and thus far we are seeing significant updates with our users taking advantage of the business activity streams, team spaces and collaboration capabilities. From a product strategy standpoint, our product teams are taking advantage of the common user experience architecture and leveraging WebCenter to provide social and collaborative capabilities to the Oracle Applications and providing new types of composite applications with what is coming with Fusion Applications. WebCenter also provides a common user experience across all the products in the Oracle Fusion Middleware family as well. Question: Our organization is currently using SharePoint, but we are also an Oracle Applications customer, how should we be thinking about WebCenter as we move forward? Answer: Great question. Typically, we are seeing organizations using SharePoint for its core use cases of small team collaboration and file server replacement. WebCenter can connect to SharePoint as a content source to feed into WebCenter quite easily and it leverages the robust Oracle ECM product under WebCenter as well. In addition, SharePoint team sites can be connected to WebCenter utilizing our SharePoint connector. With Oracle WebCenter though, we are really targeting business users and enterprise applications, thus affecting positive change on the processes that drive the business to improve productivity across your organization. Question: Are organizations today using WebCenter as a Web platform for externally facing public websites? Answer: Yes, we are seeing a convergence around web content management and portal types of websites with customers converting them from just broadcasting content to making it a much richer personalized experience and also exposing back-office applications as well. Web Content Management capabilities are already embedded in WebCenter so that organizations can take advantage now of the benefits a personalized web experience provides for your customers. This is simply a short summary of a few of the questions addressed on the webcast, please tune in now to learn more about Oracle WebCenter, the user experience platform for the enterprise and the web! The Oracle WebCenter Suite 11g Launch Webcast can be found here

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  • When to implement: Together with or after the source product?

    - by Jeremy Oosthuizen
    Somebody recently relayed a prospect's question to me: How hard would it be to implement OUBI after the source product (CC&B, WAM or NMS) has already been implemented? Fact is that MOST non-OUBI Data Warehouse / Business Intelligence implementations take place after the source application(s) are in place and hopefully stable. If an organization decides that they need better reporting and management information, then the logical path (see The Data Warehouse Institute's Data Warehouse Maturity Model) is to a Data Warehouse -- no matter when their last applications were implemented. If there is a pre-built Data Warehouse for their specific application, or even for the desired business process in their industry, they're in luck. Else they have to design and build from scratch, using a toolset. The implementation of a toolset is unlike the implementation of OUBI which, like OBI Apps, contain pre-built ETL routines and user content. Much has been written before about the advantages of that. So, because OUBI is designed specifically for Oracle Utilities transactional products, we often implement them in parallel -- with OUBI lagging a little behind by necessity, like Reporting. Customers know from the start they're going to need the solution, and therefore purchase the products at the same time. My biggest argument FOR a parallel installation/implementation of OUBI with the source product is two-fold: - There could be things (which is the technical term for data elements) that customers figure out they need when implementing OUBI, which are often easier added to the source product's implementation project, than to add later; - OUBI's ETL often points out errors (severe or not) with converted data, which are easier to fix during the source product's implementation project, or it may even be impossible to fix afterwards. The Conversion routines sometimes miss these errors, because the source system can live with the not-quite-perfect converted data. If the data can't be properly extracted, i.e. the proper Dimensions linked to the Facts, then it can't get into OUBI. That means it can't be analyzed effectively along with the rest of the organization's data. Then there is also the throw-away-work argument, which may be significant. The operational / transactional system cannot go live without reports on Day 1. A lot of those reports would be taken care of by the implementation of OUBI. If OUBI is implemented after go-live, those reports STILL have to be built during the source product's implementation project, but they become throw-away after the OUBI implementation. I have sometimes been told that it is better to implement OUBI after the source product, because it cuts down on scope and risk for the source product's implementation project. All I can say to that, is bah humbug. No, seriously, given the arguments above, planning has to include the OUBI implementation and it has to be managed properly -- just like any other implementation. If so, it should not add any risk and it should be included in the scope from the start. The answer to the prospect's question is therefore that it is not that much more difficult; after all, most DW/BI implemenations are done like that. They just have to consider the points above.

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  • Challenges and Opportunities to Drive Change in the Healthcare System Explored at America’s Health Insurance Plans Exchange Conference and Institute 2013

    - by elaine blog
    The program theme at the June America’s Health Insurance Plans (AHIP) Exchange Conference and AHIP’s Institute 2013 was Transforming Our Health Care System: Navigating and Succeeding in the New Marketplace.  Topics included care delivery transformation, innovation for a new healthcare eco system, Health Insurance Exchanges, the nexus of consumerism, retail and healthcare, driving value through improved operations and leveraging technology, data and innovation to transform care. Oracle participated as a sponsor of both conferences, signaling the significant investment and activity Oracle continues to make in helping health plans, providers and government agencies become more efficient and more relevant in the healthcare market place. AHIP is a national trade association representing the health insurance industry. AHIP’s members provide health and supplemental benefits to more than 200 million Americans through employer-sponsored coverage, the individual insurance market and public programs such as Medicare and Medicaid.   AHIP advocates for public policies that expand access to affordable health care. Health plans are focusing on the Health Insurance Exchanges and the opportunities they offer to provide better access and higher quality healthcare.  With the opportunities come operational challenges to implementation and innovative technology solutions to consider.   At the Exchange Conference, Oracle hosted a breakfast symposium on “Strategies for Success:  Driving Business Transformation in the Growing Health Insurance Exchange Market”. With Health Insurance Exchanges as catalysts for change, attendees learned about how to achieve integration within an Exchange and deploy new business strategies to support health reform initiatives. Discussion covered steps and processes to successfully establish and implement enrollment systems, quote to card activities, program pricing, claims billing, automated claims processing and new customer service tools. Piyush Pushkar, COO of Benefitalign, an Oracle partner that provides solutions to adopt innovative business models for retail, HIX, consumer-centric health plan and benefits administration, spoke on the state of the Exchanges in the U.S. and the activities health plans are engaged in to support individuals entering the healthcare system, including sales automation, member enrollment automation/portals and integration strategies with the Exchanges. The Oracle and Benefitalign partnership allows seamless integration between a health plan enrollment solution with the HIX individual market and allows for the health plan to customize and characterize the offerings available to the HIX that may or may not be available through other channels.  This approach can benefit the health plan through separation of interests, but also because some state-run HIXs require such separation. Janice W. Young, Program Director, Payer IT Strategies, IDC Health Insights, reviewed a survey of health plans on their investment priorities for this last year as well as this year.  She also identified the 2013-2015 strategies of go/get to market with front end and compliance investments; leveraging existing business processes and internal technologies; and establishing best practices.  Of key interest to the audience was a reform era payer solutions platform overview mapping technologies to support the business operations. David Bonham of the Oracle Health Insurance organization moderated the panel and spoke on Oracle’s presence in healthcare and products for payers to help them drive efficiencies and gain a competitive advantage in an ever changing market. Oracle serves healthcare stakeholders with applications such as billing, rating and underwriting, analytics, CRM, enrollment, and products for processing of health insurance claims including pricing and benefits administration, as well as payment of providers through alternative, non-fee for service reimbursement methods. Oracle in Healthcare….Did you know? More than 80 healthcare payers run Oracle applications. More than 300 leading healthcare providers run Oracle applications. 10 out of the top 12 fortune Global 500 healthcare organizations run Oracle applications. For more information on Oracle solutions for healthcare payers, please visit oracle.com/insurance or these individual solution pages: Oracle Health Insurance Components Oracle Insurance Insbridge Rating and Underwriting Oracle Insurance Revenue Management and Billing Oracle Documaker Oracle Healthcare Oracle CRM Related Resources Webcast On Demand: Strategies for Success: Driving Business Transformation in the Growing Health Insurance Exchange Market Strategy Brief: Executing on the Individual Mandate: Opportunities and Challenges for Healthcare Payers White Paper: White paper: Navigating Alternative Provider Reimbursement Models of the Future Strategy Brief: Enterprise Rating Agility Improves Payer Response to Healthcare Reform Podcast: Technology Implications of Healthcare Reform Don’t forget to keep up with us year-round: Facebook: www.facebook.com/oracleinsurance Twitter: www.twitter.com/oracleinsurance YouTube: www.youtube.com/oracleinsurance

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  • Why Cornell University Chose Oracle Data Masking

    - by Troy Kitch
    One of the eight Ivy League schools, Cornell University found itself in the unfortunate position of having to inform over 45,000 University community members that their personal information had been breached when a laptop was stolen. To ensure this wouldn’t happen again, Cornell took steps to ensure that data used for non-production purposes is de-identified with Oracle Data Masking. A recent podcast highlights why organizations like Cornell are choosing Oracle Data Masking to irreversibly de-identify production data for use in non-production environments. Organizations often copy production data, that contains sensitive information, into non-production environments so they can test applications and systems using “real world” information. Data in non-production has increasingly become a target of cyber criminals and can be lost or stolen due to weak security controls and unmonitored access. Similar to production environments, data breaches in non-production environments can cost millions of dollars to remediate and cause irreparable harm to reputation and brand. Cornell’s applications and databases help carry out the administrative and academic mission of the university. They are running Oracle PeopleSoft Campus Solutions that include highly sensitive faculty, student, alumni, and prospective student data. This data is supported and accessed by a diverse set of developers and functional staff distributed across the university. Several years ago, Cornell experienced a data breach when an employee’s laptop was stolen.  Centrally stored backup information indicated there was sensitive data on the laptop. With no way of knowing what the criminal intended, the university had to spend significant resources reviewing data, setting up service centers to handle constituent concerns, and provide free credit checks and identity theft protection services—all of which cost money and took time away from other projects. To avoid this issue in the future Cornell came up with several options; one of which was to sanitize the testing and training environments. “The project management team was brought in and they developed a project plan and implementation schedule; part of which was to evaluate competing products in the market-space and figure out which one would work best for us.  In the end we chose Oracle’s solution based on its architecture and its functionality.” – Tony Damiani, Database Administration and Business Intelligence, Cornell University The key goals of the project were to mask the elements that were identifiable as sensitive in a consistent and efficient manner, but still support all the previous activities in the non-production environments. Tony concludes,  “What we saw was a very minimal impact on performance. The masking process added an additional three hours to our refresh window, but it was well worth that time to secure the environment and remove the sensitive data. I think some other key points you can keep in mind here is that there was zero impact on the production environment. Oracle Data Masking works in non-production environments only. Additionally, the risk of exposure has been significantly reduced and the impact to business was minimal.” With Oracle Data Masking organizations like Cornell can: Make application data securely available in non-production environments Prevent application developers and testers from seeing production data Use an extensible template library and policies for data masking automation Gain the benefits of referential integrity so that applications continue to work Listen to the podcast to hear the complete interview.  Learn more about Oracle Data Masking by registering to watch this SANS Institute Webcast and view this short demo.

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  • To sample or not to sample...

    - by [email protected]
    Ideally, we would know the exact answer to every question. How many people support presidential candidate A vs. B? How many people suffer from H1N1 in a given state? Does this batch of manufactured widgets have any defective parts? Knowing exact answers is expensive in terms of time and money and, in most cases, is impractical if not impossible. Consider asking every person in a region for their candidate preference, testing every person with flu symptoms for H1N1 (assuming every person reported when they had flu symptoms), or destructively testing widgets to determine if they are "good" (leaving no product to sell). Knowing exact answers, fortunately, isn't necessary or even useful in many situations. Understanding the direction of a trend or statistically significant results may be sufficient to answer the underlying question: who is likely to win the election, have we likely reached a critical threshold for flu, or is this batch of widgets good enough to ship? Statistics help us to answer these questions with a certain degree of confidence. This focuses on how we collect data. In data mining, we focus on the use of data, that is data that has already been collected. In some cases, we may have all the data (all purchases made by all customers), in others the data may have been collected using sampling (voters, their demographics and candidate choice). Building data mining models on all of your data can be expensive in terms of time and hardware resources. Consider a company with 40 million customers. Do we need to mine all 40 million customers to get useful data mining models? The quality of models built on all data may be no better than models built on a relatively small sample. Determining how much is a reasonable amount of data involves experimentation. When starting the model building process on large datasets, it is often more efficient to begin with a small sample, perhaps 1000 - 10,000 cases (records) depending on the algorithm, source data, and hardware. This allows you to see quickly what issues might arise with choice of algorithm, algorithm settings, data quality, and need for further data preparation. Instead of waiting for a model on a large dataset to build only to find that the results don't meet expectations, once you are satisfied with the results on the initial sample, you can  take a larger sample to see if model quality improves, and to get a sense of how the algorithm scales to the particular dataset. If model accuracy or quality continues to improve, consider increasing the sample size. Sampling in data mining is also used to produce a held-aside or test dataset for assessing classification and regression model accuracy. Here, we reserve some of the build data (data that includes known target values) to be used for an honest estimate of model error using data the model has not seen before. This sampling transformation is often called a split because the build data is split into two randomly selected sets, often with 60% of the records being used for model building and 40% for testing. Sampling must be performed with care, as it can adversely affect model quality and usability. Even a truly random sample doesn't guarantee that all values are represented in a given attribute. This is particularly troublesome when the attribute with omitted values is the target. A predictive model that has not seen any examples for a particular target value can never predict that target value! For other attributes, values may consist of a single value (a constant attribute) or all unique values (an identifier attribute), each of which may be excluded during mining. Values from categorical predictor attributes that didn't appear in the training data are not used when testing or scoring datasets. In subsequent posts, we'll talk about three sampling techniques using Oracle Database: simple random sampling without replacement, stratified sampling, and simple random sampling with replacement.

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  • Failure Sucks, But Does It Have To?

    - by steve.diamond
    Hey Folks--It's "elephant in the room" time. Imagine a representative from a CRM VENDOR discussing CRM FAILURES. Well. I recently saw this blog post from Michael Krigsman on "six ways CRM projects go wrong." Now, I know this may come off defensive, but my comments apply to ALL CRM vendors, not just Oracle. As I perused the list, I couldn't find any failures related to technology. They all seemed related to people or process. Now, this isn't about finger pointing, or impugning customers. I love customers! And when they fail, WE fail. Although I sit in the cheap seats, i.e., I haven't funded any multi-million dollar CRM initiatives lately, I kept wondering how to convert the perception of failure as something that ends and is never to be mentioned again (see Michael's reason #4), to something that one learns from and builds upon. So to continue my tradition of speaking in platitudes, let me propose the following three tenets: 1) Try and get ahead of your failures while they're very very small. 2) Immediately assess what you can learn from those failures. 3) With more than 15 years of CRM deployments, seek out those vendors that have a track record both in learning from "misses" and in supporting MANY THOUSANDS of CRM successes at companies of all types and sizes. Now let me digress briefly with an unpleasant (for me, anyway) analogy. I really don't like flying. Call it 'fear of dying' or 'fear of no control.' Whatever! I've spoken with quite a few commercial pilots over the years, and they reassure me that there are multiple failures on most every flight. We as passengers just don't know about them. Most of them are too miniscule to make a difference, and most of them are "caught" before they become LARGER failures. It's typically the mid-sized to colossal failures we hear about, and a significant percentage of those are due to human error. What's the point? I'd propose that organizations consider the topic of FAILURE in five grades. On one end, FAILURE Grade 1 is a minor/miniscule failure. On the other end, FAILURE Grade 5 is a colossal failure A Grade 1 CRM FAILURE could be that a particular interim milestone was missed. Why? What can we learn from that? How can we prevent that from happening as we proceed through the project? Individual organizations will need to define their own Grade 2 and Grade 3 failures. The opportunity is to keep those Grade 3 failures from escalating any further. Because honestly, a GRADE 5 failure may not be recoverable. It could result in a project being pulled, countless amounts of hours and dollars lost, and jobs lost. We don't want to go there. In closing, I want to thank Michael for opening my eyes up to the world of "color," versus thinking of failure as both "black and white" and a dead end road that organizations can't learn from and avoid discussing like the plague.

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  • How John Got 15x Improvement Without Really Trying

    - by rchrd
    The following article was published on a Sun Microsystems website a number of years ago by John Feo. It is still useful and worth preserving. So I'm republishing it here.  How I Got 15x Improvement Without Really Trying John Feo, Sun Microsystems Taking ten "personal" program codes used in scientific and engineering research, the author was able to get from 2 to 15 times performance improvement easily by applying some simple general optimization techniques. Introduction Scientific research based on computer simulation depends on the simulation for advancement. The research can advance only as fast as the computational codes can execute. The codes' efficiency determines both the rate and quality of results. In the same amount of time, a faster program can generate more results and can carry out a more detailed simulation of physical phenomena than a slower program. Highly optimized programs help science advance quickly and insure that monies supporting scientific research are used as effectively as possible. Scientific computer codes divide into three broad categories: ISV, community, and personal. ISV codes are large, mature production codes developed and sold commercially. The codes improve slowly over time both in methods and capabilities, and they are well tuned for most vendor platforms. Since the codes are mature and complex, there are few opportunities to improve their performance solely through code optimization. Improvements of 10% to 15% are typical. Examples of ISV codes are DYNA3D, Gaussian, and Nastran. Community codes are non-commercial production codes used by a particular research field. Generally, they are developed and distributed by a single academic or research institution with assistance from the community. Most users just run the codes, but some develop new methods and extensions that feed back into the general release. The codes are available on most vendor platforms. Since these codes are younger than ISV codes, there are more opportunities to optimize the source code. Improvements of 50% are not unusual. Examples of community codes are AMBER, CHARM, BLAST, and FASTA. Personal codes are those written by single users or small research groups for their own use. These codes are not distributed, but may be passed from professor-to-student or student-to-student over several years. They form the primordial ocean of applications from which community and ISV codes emerge. Government research grants pay for the development of most personal codes. This paper reports on the nature and performance of this class of codes. Over the last year, I have looked at over two dozen personal codes from more than a dozen research institutions. The codes cover a variety of scientific fields, including astronomy, atmospheric sciences, bioinformatics, biology, chemistry, geology, and physics. The sources range from a few hundred lines to more than ten thousand lines, and are written in Fortran, Fortran 90, C, and C++. For the most part, the codes are modular, documented, and written in a clear, straightforward manner. They do not use complex language features, advanced data structures, programming tricks, or libraries. I had little trouble understanding what the codes did or how data structures were used. Most came with a makefile. Surprisingly, only one of the applications is parallel. All developers have access to parallel machines, so availability is not an issue. Several tried to parallelize their applications, but stopped after encountering difficulties. Lack of education and a perception that parallelism is difficult prevented most from trying. I parallelized several of the codes using OpenMP, and did not judge any of the codes as difficult to parallelize. Even more surprising than the lack of parallelism is the inefficiency of the codes. I was able to get large improvements in performance in a matter of a few days applying simple optimization techniques. Table 1 lists ten representative codes [names and affiliation are omitted to preserve anonymity]. Improvements on one processor range from 2x to 15.5x with a simple average of 4.75x. I did not use sophisticated performance tools or drill deep into the program's execution character as one would do when tuning ISV or community codes. Using only a profiler and source line timers, I identified inefficient sections of code and improved their performance by inspection. The changes were at a high level. I am sure there is another factor of 2 or 3 in each code, and more if the codes are parallelized. The study’s results show that personal scientific codes are running many times slower than they should and that the problem is pervasive. Computational scientists are not sloppy programmers; however, few are trained in the art of computer programming or code optimization. I found that most have a working knowledge of some programming language and standard software engineering practices; but they do not know, or think about, how to make their programs run faster. They simply do not know the standard techniques used to make codes run faster. In fact, they do not even perceive that such techniques exist. The case studies described in this paper show that applying simple, well known techniques can significantly increase the performance of personal codes. It is important that the scientific community and the Government agencies that support scientific research find ways to better educate academic scientific programmers. The inefficiency of their codes is so bad that it is retarding both the quality and progress of scientific research. # cacheperformance redundantoperations loopstructures performanceimprovement 1 x x 15.5 2 x 2.8 3 x x 2.5 4 x 2.1 5 x x 2.0 6 x 5.0 7 x 5.8 8 x 6.3 9 2.2 10 x x 3.3 Table 1 — Area of improvement and performance gains of 10 codes The remainder of the paper is organized as follows: sections 2, 3, and 4 discuss the three most common sources of inefficiencies in the codes studied. These are cache performance, redundant operations, and loop structures. Each section includes several examples. The last section summaries the work and suggests a possible solution to the issues raised. Optimizing cache performance Commodity microprocessor systems use caches to increase memory bandwidth and reduce memory latencies. Typical latencies from processor to L1, L2, local, and remote memory are 3, 10, 50, and 200 cycles, respectively. Moreover, bandwidth falls off dramatically as memory distances increase. Programs that do not use cache effectively run many times slower than programs that do. When optimizing for cache, the biggest performance gains are achieved by accessing data in cache order and reusing data to amortize the overhead of cache misses. Secondary considerations are prefetching, associativity, and replacement; however, the understanding and analysis required to optimize for the latter are probably beyond the capabilities of the non-expert. Much can be gained simply by accessing data in the correct order and maximizing data reuse. 6 out of the 10 codes studied here benefited from such high level optimizations. Array Accesses The most important cache optimization is the most basic: accessing Fortran array elements in column order and C array elements in row order. Four of the ten codes—1, 2, 4, and 10—got it wrong. Compilers will restructure nested loops to optimize cache performance, but may not do so if the loop structure is too complex, or the loop body includes conditionals, complex addressing, or function calls. In code 1, the compiler failed to invert a key loop because of complex addressing do I = 0, 1010, delta_x IM = I - delta_x IP = I + delta_x do J = 5, 995, delta_x JM = J - delta_x JP = J + delta_x T1 = CA1(IP, J) + CA1(I, JP) T2 = CA1(IM, J) + CA1(I, JM) S1 = T1 + T2 - 4 * CA1(I, J) CA(I, J) = CA1(I, J) + D * S1 end do end do In code 2, the culprit is conditionals do I = 1, N do J = 1, N If (IFLAG(I,J) .EQ. 0) then T1 = Value(I, J-1) T2 = Value(I-1, J) T3 = Value(I, J) T4 = Value(I+1, J) T5 = Value(I, J+1) Value(I,J) = 0.25 * (T1 + T2 + T5 + T4) Delta = ABS(T3 - Value(I,J)) If (Delta .GT. MaxDelta) MaxDelta = Delta endif enddo enddo I fixed both programs by inverting the loops by hand. Code 10 has three-dimensional arrays and triply nested loops. The structure of the most computationally intensive loops is too complex to invert automatically or by hand. The only practical solution is to transpose the arrays so that the dimension accessed by the innermost loop is in cache order. The arrays can be transposed at construction or prior to entering a computationally intensive section of code. The former requires all array references to be modified, while the latter is cost effective only if the cost of the transpose is amortized over many accesses. I used the second approach to optimize code 10. Code 5 has four-dimensional arrays and loops are nested four deep. For all of the reasons cited above the compiler is not able to restructure three key loops. Assume C arrays and let the four dimensions of the arrays be i, j, k, and l. In the original code, the index structure of the three loops is L1: for i L2: for i L3: for i for l for l for j for k for j for k for j for k for l So only L3 accesses array elements in cache order. L1 is a very complex loop—much too complex to invert. I brought the loop into cache alignment by transposing the second and fourth dimensions of the arrays. Since the code uses a macro to compute all array indexes, I effected the transpose at construction and changed the macro appropriately. The dimensions of the new arrays are now: i, l, k, and j. L3 is a simple loop and easily inverted. L2 has a loop-carried scalar dependence in k. By promoting the scalar name that carries the dependence to an array, I was able to invert the third and fourth subloops aligning the loop with cache. Code 5 is by far the most difficult of the four codes to optimize for array accesses; but the knowledge required to fix the problems is no more than that required for the other codes. I would judge this code at the limits of, but not beyond, the capabilities of appropriately trained computational scientists. Array Strides When a cache miss occurs, a line (64 bytes) rather than just one word is loaded into the cache. If data is accessed stride 1, than the cost of the miss is amortized over 8 words. Any stride other than one reduces the cost savings. Two of the ten codes studied suffered from non-unit strides. The codes represent two important classes of "strided" codes. Code 1 employs a multi-grid algorithm to reduce time to convergence. The grids are every tenth, fifth, second, and unit element. Since time to convergence is inversely proportional to the distance between elements, coarse grids converge quickly providing good starting values for finer grids. The better starting values further reduce the time to convergence. The downside is that grids of every nth element, n > 1, introduce non-unit strides into the computation. In the original code, much of the savings of the multi-grid algorithm were lost due to this problem. I eliminated the problem by compressing (copying) coarse grids into continuous memory, and rewriting the computation as a function of the compressed grid. On convergence, I copied the final values of the compressed grid back to the original grid. The savings gained from unit stride access of the compressed grid more than paid for the cost of copying. Using compressed grids, the loop from code 1 included in the previous section becomes do j = 1, GZ do i = 1, GZ T1 = CA(i+0, j-1) + CA(i-1, j+0) T4 = CA1(i+1, j+0) + CA1(i+0, j+1) S1 = T1 + T4 - 4 * CA1(i+0, j+0) CA(i+0, j+0) = CA1(i+0, j+0) + DD * S1 enddo enddo where CA and CA1 are compressed arrays of size GZ. Code 7 traverses a list of objects selecting objects for later processing. The labels of the selected objects are stored in an array. The selection step has unit stride, but the processing steps have irregular stride. A fix is to save the parameters of the selected objects in temporary arrays as they are selected, and pass the temporary arrays to the processing functions. The fix is practical if the same parameters are used in selection as in processing, or if processing comprises a series of distinct steps which use overlapping subsets of the parameters. Both conditions are true for code 7, so I achieved significant improvement by copying parameters to temporary arrays during selection. Data reuse In the previous sections, we optimized for spatial locality. It is also important to optimize for temporal locality. Once read, a datum should be used as much as possible before it is forced from cache. Loop fusion and loop unrolling are two techniques that increase temporal locality. Unfortunately, both techniques increase register pressure—as loop bodies become larger, the number of registers required to hold temporary values grows. Once register spilling occurs, any gains evaporate quickly. For multiprocessors with small register sets or small caches, the sweet spot can be very small. In the ten codes presented here, I found no opportunities for loop fusion and only two opportunities for loop unrolling (codes 1 and 3). In code 1, unrolling the outer and inner loop one iteration increases the number of result values computed by the loop body from 1 to 4, do J = 1, GZ-2, 2 do I = 1, GZ-2, 2 T1 = CA1(i+0, j-1) + CA1(i-1, j+0) T2 = CA1(i+1, j-1) + CA1(i+0, j+0) T3 = CA1(i+0, j+0) + CA1(i-1, j+1) T4 = CA1(i+1, j+0) + CA1(i+0, j+1) T5 = CA1(i+2, j+0) + CA1(i+1, j+1) T6 = CA1(i+1, j+1) + CA1(i+0, j+2) T7 = CA1(i+2, j+1) + CA1(i+1, j+2) S1 = T1 + T4 - 4 * CA1(i+0, j+0) S2 = T2 + T5 - 4 * CA1(i+1, j+0) S3 = T3 + T6 - 4 * CA1(i+0, j+1) S4 = T4 + T7 - 4 * CA1(i+1, j+1) CA(i+0, j+0) = CA1(i+0, j+0) + DD * S1 CA(i+1, j+0) = CA1(i+1, j+0) + DD * S2 CA(i+0, j+1) = CA1(i+0, j+1) + DD * S3 CA(i+1, j+1) = CA1(i+1, j+1) + DD * S4 enddo enddo The loop body executes 12 reads, whereas as the rolled loop shown in the previous section executes 20 reads to compute the same four values. In code 3, two loops are unrolled 8 times and one loop is unrolled 4 times. Here is the before for (k = 0; k < NK[u]; k++) { sum = 0.0; for (y = 0; y < NY; y++) { sum += W[y][u][k] * delta[y]; } backprop[i++]=sum; } and after code for (k = 0; k < KK - 8; k+=8) { sum0 = 0.0; sum1 = 0.0; sum2 = 0.0; sum3 = 0.0; sum4 = 0.0; sum5 = 0.0; sum6 = 0.0; sum7 = 0.0; for (y = 0; y < NY; y++) { sum0 += W[y][0][k+0] * delta[y]; sum1 += W[y][0][k+1] * delta[y]; sum2 += W[y][0][k+2] * delta[y]; sum3 += W[y][0][k+3] * delta[y]; sum4 += W[y][0][k+4] * delta[y]; sum5 += W[y][0][k+5] * delta[y]; sum6 += W[y][0][k+6] * delta[y]; sum7 += W[y][0][k+7] * delta[y]; } backprop[k+0] = sum0; backprop[k+1] = sum1; backprop[k+2] = sum2; backprop[k+3] = sum3; backprop[k+4] = sum4; backprop[k+5] = sum5; backprop[k+6] = sum6; backprop[k+7] = sum7; } for one of the loops unrolled 8 times. Optimizing for temporal locality is the most difficult optimization considered in this paper. The concepts are not difficult, but the sweet spot is small. Identifying where the program can benefit from loop unrolling or loop fusion is not trivial. Moreover, it takes some effort to get it right. Still, educating scientific programmers about temporal locality and teaching them how to optimize for it will pay dividends. Reducing instruction count Execution time is a function of instruction count. Reduce the count and you usually reduce the time. The best solution is to use a more efficient algorithm; that is, an algorithm whose order of complexity is smaller, that converges quicker, or is more accurate. Optimizing source code without changing the algorithm yields smaller, but still significant, gains. This paper considers only the latter because the intent is to study how much better codes can run if written by programmers schooled in basic code optimization techniques. The ten codes studied benefited from three types of "instruction reducing" optimizations. The two most prevalent were hoisting invariant memory and data operations out of inner loops. The third was eliminating unnecessary data copying. The nature of these inefficiencies is language dependent. Memory operations The semantics of C make it difficult for the compiler to determine all the invariant memory operations in a loop. The problem is particularly acute for loops in functions since the compiler may not know the values of the function's parameters at every call site when compiling the function. Most compilers support pragmas to help resolve ambiguities; however, these pragmas are not comprehensive and there is no standard syntax. To guarantee that invariant memory operations are not executed repetitively, the user has little choice but to hoist the operations by hand. The problem is not as severe in Fortran programs because in the absence of equivalence statements, it is a violation of the language's semantics for two names to share memory. Codes 3 and 5 are C programs. In both cases, the compiler did not hoist all invariant memory operations from inner loops. Consider the following loop from code 3 for (y = 0; y < NY; y++) { i = 0; for (u = 0; u < NU; u++) { for (k = 0; k < NK[u]; k++) { dW[y][u][k] += delta[y] * I1[i++]; } } } Since dW[y][u] can point to the same memory space as delta for one or more values of y and u, assignment to dW[y][u][k] may change the value of delta[y]. In reality, dW and delta do not overlap in memory, so I rewrote the loop as for (y = 0; y < NY; y++) { i = 0; Dy = delta[y]; for (u = 0; u < NU; u++) { for (k = 0; k < NK[u]; k++) { dW[y][u][k] += Dy * I1[i++]; } } } Failure to hoist invariant memory operations may be due to complex address calculations. If the compiler can not determine that the address calculation is invariant, then it can hoist neither the calculation nor the associated memory operations. As noted above, code 5 uses a macro to address four-dimensional arrays #define MAT4D(a,q,i,j,k) (double *)((a)->data + (q)*(a)->strides[0] + (i)*(a)->strides[3] + (j)*(a)->strides[2] + (k)*(a)->strides[1]) The macro is too complex for the compiler to understand and so, it does not identify any subexpressions as loop invariant. The simplest way to eliminate the address calculation from the innermost loop (over i) is to define a0 = MAT4D(a,q,0,j,k) before the loop and then replace all instances of *MAT4D(a,q,i,j,k) in the loop with a0[i] A similar problem appears in code 6, a Fortran program. The key loop in this program is do n1 = 1, nh nx1 = (n1 - 1) / nz + 1 nz1 = n1 - nz * (nx1 - 1) do n2 = 1, nh nx2 = (n2 - 1) / nz + 1 nz2 = n2 - nz * (nx2 - 1) ndx = nx2 - nx1 ndy = nz2 - nz1 gxx = grn(1,ndx,ndy) gyy = grn(2,ndx,ndy) gxy = grn(3,ndx,ndy) balance(n1,1) = balance(n1,1) + (force(n2,1) * gxx + force(n2,2) * gxy) * h1 balance(n1,2) = balance(n1,2) + (force(n2,1) * gxy + force(n2,2) * gyy)*h1 end do end do The programmer has written this loop well—there are no loop invariant operations with respect to n1 and n2. However, the loop resides within an iterative loop over time and the index calculations are independent with respect to time. Trading space for time, I precomputed the index values prior to the entering the time loop and stored the values in two arrays. I then replaced the index calculations with reads of the arrays. Data operations Ways to reduce data operations can appear in many forms. Implementing a more efficient algorithm produces the biggest gains. The closest I came to an algorithm change was in code 4. This code computes the inner product of K-vectors A(i) and B(j), 0 = i < N, 0 = j < M, for most values of i and j. Since the program computes most of the NM possible inner products, it is more efficient to compute all the inner products in one triply-nested loop rather than one at a time when needed. The savings accrue from reading A(i) once for all B(j) vectors and from loop unrolling. for (i = 0; i < N; i+=8) { for (j = 0; j < M; j++) { sum0 = 0.0; sum1 = 0.0; sum2 = 0.0; sum3 = 0.0; sum4 = 0.0; sum5 = 0.0; sum6 = 0.0; sum7 = 0.0; for (k = 0; k < K; k++) { sum0 += A[i+0][k] * B[j][k]; sum1 += A[i+1][k] * B[j][k]; sum2 += A[i+2][k] * B[j][k]; sum3 += A[i+3][k] * B[j][k]; sum4 += A[i+4][k] * B[j][k]; sum5 += A[i+5][k] * B[j][k]; sum6 += A[i+6][k] * B[j][k]; sum7 += A[i+7][k] * B[j][k]; } C[i+0][j] = sum0; C[i+1][j] = sum1; C[i+2][j] = sum2; C[i+3][j] = sum3; C[i+4][j] = sum4; C[i+5][j] = sum5; C[i+6][j] = sum6; C[i+7][j] = sum7; }} This change requires knowledge of a typical run; i.e., that most inner products are computed. The reasons for the change, however, derive from basic optimization concepts. It is the type of change easily made at development time by a knowledgeable programmer. In code 5, we have the data version of the index optimization in code 6. Here a very expensive computation is a function of the loop indices and so cannot be hoisted out of the loop; however, the computation is invariant with respect to an outer iterative loop over time. We can compute its value for each iteration of the computation loop prior to entering the time loop and save the values in an array. The increase in memory required to store the values is small in comparison to the large savings in time. The main loop in Code 8 is doubly nested. The inner loop includes a series of guarded computations; some are a function of the inner loop index but not the outer loop index while others are a function of the outer loop index but not the inner loop index for (j = 0; j < N; j++) { for (i = 0; i < M; i++) { r = i * hrmax; R = A[j]; temp = (PRM[3] == 0.0) ? 1.0 : pow(r, PRM[3]); high = temp * kcoeff * B[j] * PRM[2] * PRM[4]; low = high * PRM[6] * PRM[6] / (1.0 + pow(PRM[4] * PRM[6], 2.0)); kap = (R > PRM[6]) ? high * R * R / (1.0 + pow(PRM[4]*r, 2.0) : low * pow(R/PRM[6], PRM[5]); < rest of loop omitted > }} Note that the value of temp is invariant to j. Thus, we can hoist the computation for temp out of the loop and save its values in an array. for (i = 0; i < M; i++) { r = i * hrmax; TEMP[i] = pow(r, PRM[3]); } [N.B. – the case for PRM[3] = 0 is omitted and will be reintroduced later.] We now hoist out of the inner loop the computations invariant to i. Since the conditional guarding the value of kap is invariant to i, it behooves us to hoist the computation out of the inner loop, thereby executing the guard once rather than M times. The final version of the code is for (j = 0; j < N; j++) { R = rig[j] / 1000.; tmp1 = kcoeff * par[2] * beta[j] * par[4]; tmp2 = 1.0 + (par[4] * par[4] * par[6] * par[6]); tmp3 = 1.0 + (par[4] * par[4] * R * R); tmp4 = par[6] * par[6] / tmp2; tmp5 = R * R / tmp3; tmp6 = pow(R / par[6], par[5]); if ((par[3] == 0.0) && (R > par[6])) { for (i = 1; i <= imax1; i++) KAP[i] = tmp1 * tmp5; } else if ((par[3] == 0.0) && (R <= par[6])) { for (i = 1; i <= imax1; i++) KAP[i] = tmp1 * tmp4 * tmp6; } else if ((par[3] != 0.0) && (R > par[6])) { for (i = 1; i <= imax1; i++) KAP[i] = tmp1 * TEMP[i] * tmp5; } else if ((par[3] != 0.0) && (R <= par[6])) { for (i = 1; i <= imax1; i++) KAP[i] = tmp1 * TEMP[i] * tmp4 * tmp6; } for (i = 0; i < M; i++) { kap = KAP[i]; r = i * hrmax; < rest of loop omitted > } } Maybe not the prettiest piece of code, but certainly much more efficient than the original loop, Copy operations Several programs unnecessarily copy data from one data structure to another. This problem occurs in both Fortran and C programs, although it manifests itself differently in the two languages. Code 1 declares two arrays—one for old values and one for new values. At the end of each iteration, the array of new values is copied to the array of old values to reset the data structures for the next iteration. This problem occurs in Fortran programs not included in this study and in both Fortran 77 and Fortran 90 code. Introducing pointers to the arrays and swapping pointer values is an obvious way to eliminate the copying; but pointers is not a feature that many Fortran programmers know well or are comfortable using. An easy solution not involving pointers is to extend the dimension of the value array by 1 and use the last dimension to differentiate between arrays at different times. For example, if the data space is N x N, declare the array (N, N, 2). Then store the problem’s initial values in (_, _, 2) and define the scalar names new = 2 and old = 1. At the start of each iteration, swap old and new to reset the arrays. The old–new copy problem did not appear in any C program. In programs that had new and old values, the code swapped pointers to reset data structures. Where unnecessary coping did occur is in structure assignment and parameter passing. Structures in C are handled much like scalars. Assignment causes the data space of the right-hand name to be copied to the data space of the left-hand name. Similarly, when a structure is passed to a function, the data space of the actual parameter is copied to the data space of the formal parameter. If the structure is large and the assignment or function call is in an inner loop, then copying costs can grow quite large. While none of the ten programs considered here manifested this problem, it did occur in programs not included in the study. A simple fix is always to refer to structures via pointers. Optimizing loop structures Since scientific programs spend almost all their time in loops, efficient loops are the key to good performance. Conditionals, function calls, little instruction level parallelism, and large numbers of temporary values make it difficult for the compiler to generate tightly packed, highly efficient code. Conditionals and function calls introduce jumps that disrupt code flow. Users should eliminate or isolate conditionls to their own loops as much as possible. Often logical expressions can be substituted for if-then-else statements. For example, code 2 includes the following snippet MaxDelta = 0.0 do J = 1, N do I = 1, M < code omitted > Delta = abs(OldValue ? NewValue) if (Delta > MaxDelta) MaxDelta = Delta enddo enddo if (MaxDelta .gt. 0.001) goto 200 Since the only use of MaxDelta is to control the jump to 200 and all that matters is whether or not it is greater than 0.001, I made MaxDelta a boolean and rewrote the snippet as MaxDelta = .false. do J = 1, N do I = 1, M < code omitted > Delta = abs(OldValue ? NewValue) MaxDelta = MaxDelta .or. (Delta .gt. 0.001) enddo enddo if (MaxDelta) goto 200 thereby, eliminating the conditional expression from the inner loop. A microprocessor can execute many instructions per instruction cycle. Typically, it can execute one or more memory, floating point, integer, and jump operations. To be executed simultaneously, the operations must be independent. Thick loops tend to have more instruction level parallelism than thin loops. Moreover, they reduce memory traffice by maximizing data reuse. Loop unrolling and loop fusion are two techniques to increase the size of loop bodies. Several of the codes studied benefitted from loop unrolling, but none benefitted from loop fusion. This observation is not too surpising since it is the general tendency of programmers to write thick loops. As loops become thicker, the number of temporary values grows, increasing register pressure. If registers spill, then memory traffic increases and code flow is disrupted. A thick loop with many temporary values may execute slower than an equivalent series of thin loops. The biggest gain will be achieved if the thick loop can be split into a series of independent loops eliminating the need to write and read temporary arrays. I found such an occasion in code 10 where I split the loop do i = 1, n do j = 1, m A24(j,i)= S24(j,i) * T24(j,i) + S25(j,i) * U25(j,i) B24(j,i)= S24(j,i) * T25(j,i) + S25(j,i) * U24(j,i) A25(j,i)= S24(j,i) * C24(j,i) + S25(j,i) * V24(j,i) B25(j,i)= S24(j,i) * U25(j,i) + S25(j,i) * V25(j,i) C24(j,i)= S26(j,i) * T26(j,i) + S27(j,i) * U26(j,i) D24(j,i)= S26(j,i) * T27(j,i) + S27(j,i) * V26(j,i) C25(j,i)= S27(j,i) * S28(j,i) + S26(j,i) * U28(j,i) D25(j,i)= S27(j,i) * T28(j,i) + S26(j,i) * V28(j,i) end do end do into two disjoint loops do i = 1, n do j = 1, m A24(j,i)= S24(j,i) * T24(j,i) + S25(j,i) * U25(j,i) B24(j,i)= S24(j,i) * T25(j,i) + S25(j,i) * U24(j,i) A25(j,i)= S24(j,i) * C24(j,i) + S25(j,i) * V24(j,i) B25(j,i)= S24(j,i) * U25(j,i) + S25(j,i) * V25(j,i) end do end do do i = 1, n do j = 1, m C24(j,i)= S26(j,i) * T26(j,i) + S27(j,i) * U26(j,i) D24(j,i)= S26(j,i) * T27(j,i) + S27(j,i) * V26(j,i) C25(j,i)= S27(j,i) * S28(j,i) + S26(j,i) * U28(j,i) D25(j,i)= S27(j,i) * T28(j,i) + S26(j,i) * V28(j,i) end do end do Conclusions Over the course of the last year, I have had the opportunity to work with over two dozen academic scientific programmers at leading research universities. Their research interests span a broad range of scientific fields. Except for two programs that relied almost exclusively on library routines (matrix multiply and fast Fourier transform), I was able to improve significantly the single processor performance of all codes. Improvements range from 2x to 15.5x with a simple average of 4.75x. Changes to the source code were at a very high level. I did not use sophisticated techniques or programming tools to discover inefficiencies or effect the changes. Only one code was parallel despite the availability of parallel systems to all developers. Clearly, we have a problem—personal scientific research codes are highly inefficient and not running parallel. The developers are unaware of simple optimization techniques to make programs run faster. They lack education in the art of code optimization and parallel programming. I do not believe we can fix the problem by publishing additional books or training manuals. To date, the developers in questions have not studied the books or manual available, and are unlikely to do so in the future. Short courses are a possible solution, but I believe they are too concentrated to be much use. The general concepts can be taught in a three or four day course, but that is not enough time for students to practice what they learn and acquire the experience to apply and extend the concepts to their codes. Practice is the key to becoming proficient at optimization. I recommend that graduate students be required to take a semester length course in optimization and parallel programming. We would never give someone access to state-of-the-art scientific equipment costing hundreds of thousands of dollars without first requiring them to demonstrate that they know how to use the equipment. Yet the criterion for time on state-of-the-art supercomputers is at most an interesting project. Requestors are never asked to demonstrate that they know how to use the system, or can use the system effectively. A semester course would teach them the required skills. Government agencies that fund academic scientific research pay for most of the computer systems supporting scientific research as well as the development of most personal scientific codes. These agencies should require graduate schools to offer a course in optimization and parallel programming as a requirement for funding. About the Author John Feo received his Ph.D. in Computer Science from The University of Texas at Austin in 1986. After graduate school, Dr. Feo worked at Lawrence Livermore National Laboratory where he was the Group Leader of the Computer Research Group and principal investigator of the Sisal Language Project. In 1997, Dr. Feo joined Tera Computer Company where he was project manager for the MTA, and oversaw the programming and evaluation of the MTA at the San Diego Supercomputer Center. In 2000, Dr. Feo joined Sun Microsystems as an HPC application specialist. He works with university research groups to optimize and parallelize scientific codes. Dr. Feo has published over two dozen research articles in the areas of parallel parallel programming, parallel programming languages, and application performance.

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  • Patching and PCI Compliance

    - by Joel Weise
    One of my friends and master of the security universe, Darren Moffat, pointed me to Dan Anderson's blog the other day.  Dan went to Toorcon which is a security conference where he went to a talk on security patching titled, "Stop Patching, for Stronger PCI Compliance".  I realize that often times speakers will use a headline grabbing title to create interest in their talk and this one certainly got my attention.  I did not go to the conference and did not see the presentation, so I can only go by what is in the Toorcon agenda summary and on Dan's blog, but the general statement to stop patching for stronger PCI compliance seems a bit misleading to me.  Clearly patching is important to all systems management and should be a part of any organization's security hygiene.  Further, PCI does require the patching of systems to maintain compliance.  So it's important to mention that organizations should not simply stop patching their systems; and I want to believe that was not the speakers intent. So let's look at PCI requirement 6: "Unscrupulous individuals use security vulnerabilities to gain privileged access to systems. Many of these vulnerabilities are fixed by vendor- provided security patches, which must be installed by the entities that manage the systems. All critical systems must have the most recently released, appropriate software patches to protect against exploitation and compromise of cardholder data by malicious individuals and malicious software." Notice the word "appropriate" in the requirement.  This is stated to give organizations some latitude and apply patches that make sense in their environment and that target the vulnerabilities in question.  Haven't we all seen a vulnerability scanner throw a false positive and flag some module and point to a recommended patch, only to realize that the module doesn't exist on our system?  Applying such a patch would obviously not be appropriate.  This does not mean an organization can ignore the fact they need to apply security patches.  It's pretty clear they must.  Of course, organizations have other options in terms of compliance when it comes to patching.  For example, they could remove a system from scope and make sure that system does not process or contain cardholder data.  [This may or may not be a significant undertaking.  I just wanted to point out that there are always options available.] PCI DSS requirement 6.1 also includes the following note: "Note: An organization may consider applying a risk-based approach to prioritize their patch installations. For example, by prioritizing critical infrastructure (for example, public-facing devices and systems, databases) higher than less-critical internal devices, to ensure high-priority systems and devices are addressed within one month, and addressing less critical devices and systems within three months." Notice there is no mention to stop patching one's systems.  And the note also states organization may apply a risk based approach. [A smart approach but also not mandated].  Such a risk based approach is not intended to remove the requirement to patch one's systems.  It is meant, as stated, to allow one to prioritize their patch installations.   So what does this mean to an organization that must comply with PCI DSS and maintain some sanity around their patch management and overall operational readiness?  I for one like to think that most organizations take a common sense and balanced approach to their business and security posture.  If patching is becoming an unbearable task, review why that is the case and possibly look for means to improve operational efficiencies; but also recognize that security is important to maintaining the availability and integrity of one's systems.  Likewise, whether we like it or not, the cyber-world we live in is getting more complex and threatening - and I dont think it's going to get better any time soon.

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  • The Oracle Retail Week Awards - most exciting awards yet?

    - by sarah.taylor(at)oracle.com
    Last night's annual Oracle Retail Week Awards saw the UK's top retailers come together to celebrate the very best of our industry over the last year.  The Grosvenor House Hotel on Park Lane in London was the setting for an exciting ceremony which this year marked several significant milestones in British - and global - retail.  Check out our videos about the event at our Oracle Retail YouTube channel, and see if you were snapped by our photographer on our Oracle Retail Facebook page. There were some extremely hot contests for many of this year's awards - and all very deserving winners.  The entries have demonstrated beyond doubt that retailers have striven to push their standards up yet again in all areas over the past year.  The judging panel includes some of the most prestigious names in the retail industry - to impress the panel enough to win an award is a substantial achievement.  This year the panel included the likes of Andy Clarke - Chief Executive of ASDA Group; Mark Newton Jones - CEO of Shop Direct Group; Richard Pennycook - the finance director at Morrisons; Rob Templeman - Chief Executive of Debenhams; and Stephen Sunnucks - the president of Gap Europe.  These are retail veterans  who have each helped to shape the British High Street over the last decade.  It was great to chat with many of them in the Oracle VIP area last night.  For me, last night's highlight was honouring both Sir Stuart Rose and Sir Terry Leahy for their contributions to the retail industry.  Both have set the standards in retailing over the last twenty years and taken their respective businesses from strength to strength, demonstrating that there is always a need for innovation even in larger businesses, and that a business has to adapt quickly to new technology in order to stay competitive.  Sir Terry Leahy's retirement this year marks the end of an era of global expansion for the Tesco group and a milestone in the progression of British retail.  Sir Terry has helped steer Tesco through nearly 20 years of change, with 14 years as Chief Executive.  During this time he led the drive for international expansion and an aggressive campaign to increase market share.  He has led the way for High Street retailers in adapting to the rise of internet retailing and nurtured a very successful home delivery service.  More recently he has pioneered the notion of cross-channel retailing with the introduction of Tesco apps for the iPhone and Android mobile phones allowing customers to scan barcodes of items to add to a shopping list which they can then either refer to in store or order for delivery.  John Lewis Partnership was a very deserving winner of The Oracle Retailer of the Year award for their overall dedication to excellent retailing practices.  The business was also named the American Express Marketing/Advertising Campaign of the Year award for their memorable 'Never Knowingly Undersold' advert series, which included a very successful viral video and radio campaign with Fyfe Dangerfield's cover of Billy Joel's 'She's Always a Woman' used for the adverts.  Store Design of the Year was another exciting category with Topshop taking the accolade for its flagship Oxford Street store in London, which combines boutique concession-style stalls with high fashion displays and exclusive collections from leading designers.  The store even has its own hairdressers and food hall, making it a truly all-inclusive fashion retail experience and a global landmark for any self-respecting international fashion shopper. Over the next few weeks we'll be exploring some of the winning entries in more detail here on the blog, so keep an eye out for some unique insights into how the winning retailers have made such remarkable achievements. 

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  • Why your Netapp is so slow...

    - by Darius Zanganeh
    Have you ever wondered why your Netapp FAS box is slow and doesn't perform well at large block workloads?  In this blog entry I will give you a little bit of information that will probably help you understand why it’s so slow, why you shouldn't use it for applications that read and write in large blocks like 64k, 128k, 256k ++ etc..  Of course since I work for Oracle at this time, I will show you why the ZS3 storage boxes are excellent choices for these types of workloads. Netapp’s Fundamental Problem The fundamental problem you have running these workloads on Netapp is the backend block size of their WAFL file system.  Every application block on a Netapp FAS ends up in a 4k chunk on a disk. Reference:  Netapp TR-3001 Whitepaper Netapp has proven this lacking large block performance fact in at least two different ways. They have NEVER posted an SPC-2 Benchmark yet they have posted SPC-1 and SPECSFS, both recently. In 2011 they purchased Engenio to try and fill this GAP in their portfolio. Block Size Matters So why does block size matter anyways?  Many applications use large block chunks of data especially in the Big Data movement.  Some examples are SAS Business Analytics, Microsoft SQL, Hadoop HDFS is even 64MB! Now let me boil this down for you.  If an application such MS SQL is writing data in a 64k chunk then before Netapp actually writes it on disk it will have to split it into 16 different 4k writes and 16 different disk IOPS.  When the application later goes to read that 64k chunk the Netapp will have to again do 16 different disk IOPS.  In comparison the ZS3 Storage Appliance can write in variable block sizes ranging from 512b to 1MB.  So if you put the same MSSQL database on a ZS3 you can set the specific LUNs for this database to 64k and then when you do an application read/write it requires only a single disk IO.  That is 16x faster!  But, back to the problem with your Netapp, you will VERY quickly run out of disk IO and hit a wall.  Now all arrays will have some fancy pre fetch algorithm and some nice cache and maybe even flash based cache such as a PAM card in your Netapp but with large block workloads you will usually blow through the cache and still need significant disk IO.  Also because these datasets are usually very large and usually not dedupable they are usually not good candidates for an all flash system.  You can do some simple math in excel and very quickly you will see why it matters.  Here are a couple of READ examples using SAS and MSSQL.  Assume these are the READ IOPS the application needs even after all the fancy cache and algorithms.   Here is an example with 128k blocks.  Notice the numbers of drives on the Netapp! Here is an example with 64k blocks You can easily see that the Oracle ZS3 can do dramatically more work with dramatically less drives.  This doesn't even take into account that the ONTAP system will likely run out of CPU way before you get to these drive numbers so you be buying many more controllers.  So with all that said, lets look at the ZS3 and why you should consider it for any workload your running on Netapp today.  ZS3 World Record Price/Performance in the SPC-2 benchmark ZS3-2 is #1 in Price Performance $12.08ZS3-2 is #3 in Overall Performance 16,212 MBPS Note: The number one overall spot in the world is held by an AFA 33,477 MBPS but at a Price Performance of $29.79.  A customer could purchase 2 x ZS3-2 systems in the benchmark with relatively the same performance and walk away with $600,000 in their pocket.

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  • Oracle Announces Oracle Insurance Policy Administration for Life and Annuity 9.4

    - by helen.pitts(at)oracle.com
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} Today's global insurers require the ability to provide higher levels of service and quickly bring to market life insurance and annuity products that not only help them stand out from the competition, but also stay current with local legislation. To succeed, they require agile and flexible core systems that enable them to meet the unique localization requirements of the markets in which they operate, whether in North America, Asia Pacific or the Pan-European Region. The release of Oracle Insurance Policy Administration for Life and Annuity 9.4, announced today, helps insurers meet this need with expanded international market capabilities that enable them to reduce risk and profitably compete wherever their business takes them. It offers expanded multi-language along with unit-linked product and fund processing capabilities that enable regional and global insurers to rapidly configure and deliver localized products – along with providing better service for end users through a single policy admin solution. Key enhancements include: Kanji/Kana language support, pre-defined content, and imperial date processing for the Japanese market New localization flexibility for configuring and managing international mailing addresses along with regional variations for client information Enhanced capability to calculate unit-linked pricing and valuation, in addition to market-based processing and pre-configured unit linked content Expanded role-based security and masking capability to further protect sensitive customer data Enhanced capability to restrict processing specified activities based on time of day and user role, reducing exposure to market timing risks Further capability to eliminate duplicate client records, helping to reduce underwriting risks and enhance servicing through a single view of the client "The ability to leverage a single, rules-driven policy administration system for multiple global operation centers can help insurers realize significant improvements in speed to market, customer service, compliance with regional regulations, and consolidation efforts,” noted Celent's Craig Weber, senior vice president, Insurance. “We believe such initiatives are necessary to help the industry address service and distribution imperatives." Helping our customers meet these mission-critical business imperatives is a key objective for Oracle Insurance. Active, ongoing dialogue with our customers is an important part of the process to help understand how our solutions are and can continue to help them achieve success in the marketplace. I had the opportunity to meet with several of our insurance customers at the Oracle Insurance Policy Administration Client Advisory Board meeting last week in Philadelphia, Penn. (View photos on the Oracle Insurance Facebook page.)   It was a great forum for Oracle Insurance and our clients. Discussion centered on the latest business and IT trends, with opportunities to learn more about the latest release of Oracle Insurance Policy Administration for Life and Annuity and other Oracle Insurance solutions such as data warehousing / business intelligence, while exchanging best practices for product innovation and servicing customers and sales channels. Helen Pitts is senior product marketing manager for Oracle Insurance's life and annuities solutions.

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  • A Guide to Fusion SCM at Oracle OpenWorld 2012

    - by Pam Petropoulos
    Are you attending next week’s Oracle OpenWorld 2012 conference? Then you won’t want to miss the Fusion SCM activities and customer presenters from leading companies like Boeing and Fideltronik. Below you’ll find a day by day guide of the various Fusion SCM sessions, demos and activities during OpenWorld 2012, September 30 – October 4 in San Francisco, CA. Tuesday, October 2 All of the Fusion SCM sessions during OpenWorld will take place in various rooms at Moscone West, a convenience you are sure to appreciate, as will your feet.   The first session at 10:15 – 11:15 am (Moscone West, Room 2006), entitled “Oracle Fusion Supply Chain Management: Overview, Strategy, Customer Experiences, and Roadmap”, provides an overview of Fusion Supply Chain Management applications and will discuss Fusion SCM strategy, future roadmap, and highlights of customer examples. The next session at 11:45 am – 12:45 pm (Moscone West, Room 2022), entitled “Enabling Trusted Enterprise Product Data with Oracle Fusion Product Hub”, may be the session for you if you’re struggling with achieving consistent, high-quality product data that provides significant business value. This session will discuss how Oracle Fusion Product Hub and Oracle Enterprise Data Quality can help you to achieve this vision. A customer presenter from Fideltronik will share their experiences with Oracle Fusion Product Hub. At the end of the day unwind at the Supply Chain Management customer reception from 6:00 – 8:00 pm at the Roe Lounge, located at 651 Howard Street. Registration is required. Click here for details. Wednesday, October 3 Wednesday is a busy day with three Fusion SCM sessions on the agenda. Start your day at 10:15 am at the “Oracle Fusion Supply Chain Management: Customer Adoption and Experiences” session (Moscone West, Room 2003).  This must see session will showcase customer speakers from The Boeing Company and Fideltronik, each of whom will share their company’s experiences in selecting and implementing Fusion SCM applications. If you’re wondering how Fusion SCM applications can co-exist with your existing Oracle applications, then you’ll want to sit in on the 3:30 pm session entitled “Oracle Fusion Supply Chain Management: Coexistence with Other Oracle Applications” (Moscone West, Room 2003). Stick around until 5:00 pm for the final Fusion SCM session of the day entitled “Responsive Fulfillment with Oracle Fusion Supply Chain Management” (Moscone West, Room 2001).  This session will showcase Oracle Fusion Distributed Order Orchestration and Oracle Fusion Global Order Promising and how they are changing the way companies manage order fulfillment in environments. In addition to discussing the current business challenges, product capabilities, value propositions, industry applicability, and future roadmap this session will also feature a customer presenter from The Boeing Company. Thursday, October 4 If you are a retail customer we highly recommend that you attend the final Fusion SCM session of the week at 12:45 pm, entitled “Multichannel Fulfillment Excellence in the Direct-to-Consumer Market” (Moscone West, Room 2024).  Retailers will learn how they can transform their supply chains to meet the ever-increasing demands of buy anywhere/get anywhere cross-channel requirements with Fusion Distributed Order Orchestration and Oracle Fusion Product Hub. Throughout the week, you’ll also want to visit the Fusion SCM demo pods at the Demogrounds in Moscone West so you can see demos of these Fusion applications. Visit pod W-005 for Fusion Distributed Order Orchestration, W-008 for Fusion Inventory and Cost Management, and W-006 for Fusion Product Hub. Click here for the Demogrounds map. A reminder that you can also pre-register for these sessions to secure your spot. Visit the Schedule Builder to pre-enroll for these sessions. Finally, you'll also want to check out the Fusion SCM FocusOn document which includes additional keynote and general sessions that you may want to attend throughout the week.   We look forward to seeing you in San Francisco next week.

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  • 12.04 installation started to black screen during boot today

    - by Cedric
    NOTE: Most of this question is now irrelevant. UPDATE 3 summarizes the problem as it stands. I've been running 12.04 on my Lenovo laptop for one month now (updated from 11.04), and I have not had any significant problem until today. This morning, when I boot, I pass the Grub screen, then I get to the purple loading screen with dots as usual, then for some reason I got to the terminal login, with no GUI. startx gives me a black screen. Ctrl+F7-F8 didn't help either. It's similar to: After the update today no graphical interface anymore - 12.04 I followed the instructions at the end, to flush the ATI drivers (which I had installed), and fall back to the community drivers. That made me lose the login! Now I just get a black screen after the Ubuntu loading screen. I can still access the console through recovery, and I've gotten into VESA mode once or twice (not reproducible, for some reason). I've tried various permutations of xorg.conf, without success. Xorg -configure fails for now, though I might be able to get it to work. apt-get update/upgrade doesn't improve anything either. However, both Windows and the 12.04 Live CD still work beautifully, and I know that all my data is still there. Is there any way that I could somehow take the configuration from the Live CD and roll with it? I know that I could reinstall, but that sucks, frankly, especially given that there's no straight-forward way of keeping the home (which, incidentally, is unaccessible from the Live CD) Thank you. Update: it seems that the fglrx drivers are still active, even after I've --purged them. From Xorg.0.log: [ 18.235] (WW) fglrx(0): *********************************************************** [ 18.235] (WW) fglrx(0): * DRI initialization failed * [ 18.235] (WW) fglrx(0): * kernel module (fglrx.ko) may be missing or incompatible * [ 18.235] (WW) fglrx(0): * 2D and 3D acceleration disabled * [ 18.235] (WW) fglrx(0): *********************************************************** [ 18.235] Fatal server error: [ 18.235] AddScreen/ScreenInit failed for driver 0 There's also a mention of the "fbdev" module. What is it? PARTIALLY SOLVED: I've undone the damage from the fglrx purge. I'm still mystified as to why uninstalling the packages didn't kill fglrx entirely, but I've now recovered the prompt. The solution to the DRI initialization error was to add radeon.modeset=0 to the GRUB boot options. So I'm back to being dropped to a prompt without any GUI. startx gives me a bunch of messages, though no obvious errors. I have little reason to suspect the video drivers, as they worked fine before today. There is no apparent error message in any of the log files. UPDATE: When I startx, I get an error, Plymounth command failed mountall: Disconnected from Plymouth This is all over the Internet, but I have not found anything that works for me yet. UPDATE 3: If I press ESC during boot, the splash screen (Plymouth!) disappears, and I no longer have any error from Plymouth. The last error message is: Stopping mount filesystems on boot I can then Ctrl+Alt+F1 to get the TTY1, but startx still does not work. Sadly, the Internet knows nothing about this error message, and neither do I. Help!

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  • Unleash the Power of Cryptography on SPARC T4

    - by B.Koch
    by Rob Ludeman Oracle’s SPARC T4 systems are architected to deliver enhanced value for customer via the inclusion of many integrated features.  One of the best examples of this approach is demonstrated in the on-chip cryptographic support that delivers wire speed encryption capabilities without any impact to application performance.  The Evolution of SPARC Encryption SPARC T-Series systems have a long history of providing this capability, dating back to the release of the first T2000 systems that featured support for on-chip RSA encryption directly in the UltraSPARC T1 processor.  Successive generations have built on this approach by support for additional encryption ciphers that are tightly coupled with the Oracle Solaris 10 and Solaris 11 encryption framework.  While earlier versions of this technology were implemented using co-processors, the SPARC T4 was redesigned with new crypto instructions to eliminate some of the performance overhead associated with the former approach, resulting in much higher performance for encrypted workloads. The Superiority of the SPARC T4 Approach to Crypto As companies continue to engage in more and more e-commerce, the need to provide greater degrees of security for these transactions is more critical than ever before.  Traditional methods of securing data in transit by applications have a number of drawbacks that are addressed by the SPARC T4 cryptographic approach. 1. Performance degradation – cryptography is highly compute intensive and therefore, there is a significant cost when using other architectures without embedded crypto functionality.  This performance penalty impacts the entire system, slowing down performance of web servers (SSL), for example, and potentially bogging down the speed of other business applications.  The SPARC T4 processor enables customers to deliver high levels of security to internal and external customers while not incurring an impact to overall SLAs in their IT environment. 2. Added cost – one of the methods to avoid performance degradation is the addition of add-in cryptographic accelerator cards or external offload engines in other systems.  While these solutions provide a brute force mechanism to avoid the problem of slower system performance, it usually comes at an added cost.  Customers looking to encrypt datacenter traffic without the overhead and expenditure of extra hardware can rely on SPARC T4 systems to deliver the performance necessary without the need to purchase other hardware or add-on cards. 3. Higher complexity – the addition of cryptographic cards or leveraging load balancers to perform encryption tasks results in added complexity from a management standpoint.  With SPARC T4, encryption keys and the framework built into Solaris 10 and 11 means that administrators generally don’t need to spend extra cycles determining how to perform cryptographic functions.  In fact, many of the instructions are built-in and require no user intervention to be utilized.  For example, For OpenSSL on Solaris 11, SPARC T4 crypto is available directly with a new built-in OpenSSL 1.0 engine, called the "t4 engine."  For a deeper technical dive into the new instructions included in SPARC T4, consult Dan Anderson’s blog. Conclusion In summary, SPARC T4 systems offer customers much more value for applications than just increased performance. The integration of key virtualization technologies, embedded encryption, and a true Enterprise Operating System, Oracle Solaris, provides direct business benefits that supersedes the commodity approach to data center computing.   SPARC T4 removes the roadblocks to secure computing by offering integrated crypto accelerators that can save IT organizations in operating cost while delivering higher levels of performance and meeting objectives around compliance. For more on the SPARC T4 family of products, go to here.

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  • regarding the Windows Phone 7 series, XNA and Visual Basic

    - by Chris Williams
    as long as we're talking about VB... I figured I would share this as well. Hi everyone, I'm about to express a sentiment that might ruffle a few feathers, but I think most of you know me well enough to know I love like accept VB for what it is and that what I'm about to say is with good intentions. (The rest of you, who don't know me, please take my word for it.) The world is full of VB developers, I was one of them for a long time. I think it's safe to assume that none of us are ignorant people who require handholding. We're working professionals, making a living by using our skills as developers. I'm also willing to bet that quite a few of us are fluent in C# as well as VB. It may not be your preferred language, but many of you can do it and you prove that nearly every day. Honestly, I don't know ANY developers or consultants that have only known ONE language ever. So it pains me greatly when I see the word "CAN'T" being tossed around like a crutch... as in "we CAN'T develop for the windows phone or we CAN'T develop XNA games." At MIX, Microsoft hath decreed that C# is the language of choice for developing for the Windows Phone 7. I think it's a safe bet that you won't see VB support if it isn't there already. (Just like XNA... which is up to version 4.0 by now.)  So what? (Yeah... I said it.) I think everyone here can agree that actual coding is only one part of software design and development. There is nothing stopping ANY of you from beginning the process of designing your killer phone app, writing up specs, requirements, doing UI design, workflow, mockups, storyboards, art, etc.... None of these things are language dependent. IF by the time you've got that stuff out of the way, and there's still no VB support, then start doing some rapid prototyping of your app in C# (I know, I know... heresy!)  You still have to spend time learning how the phone does things, what UI tricks do what, what paradigms make sense, how to use to accelerometer and the tilt and the multitouch functionality. I can guarantee you that time spent doing this is a great investment, no matter WHAT extension your code files have. Eventually, you may have a working prototype. IF by this time, there's STILL no VB support... fret not, you've made significant progress on your app. You've designed it, prototyped it, figured out how to use the phone specific features... so you might as well finish it and pat yourself on the back for learning something new... and possibly being first to market with your new app. I'll be happy to argue any and all of these points online or off with anyone who cares to do so, but there is one undeniable point that you simply can't argue:  Your potential customers do not care AT ALL what programming language you used to write the app they are about to purchase. They care that it works. If your biggest concern is being first to market, than stop complaining and get busy because you're running out of time and the 3000+ people who were at MIX certainly aren't waiting for you. They've already started working on their apps.

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  • AdventureWorks2012 now available for all on SQL Azure

    - by jamiet
    Three days ago I tweeted this: Idea. MSFT could host read-only copies of all the [AdventureWorks] DBs up on #sqlazure for the SQL community to use. RT if agree #sqlfamily — Jamie Thomson (@jamiet) March 24, 2012 Evidently I wasn't the only one that thought this was a good idea because as you can see from the screenshot that tweet has, so far, been retweeted more than fifty times. Clearly there is a desire to see the AdventureWorks databases made available for the community to noodle around on so I am pleased to announce that as of today you can do just that - [AdventureWorks2012] now resides on SQL Azure and is available for anyone, absolutely anyone, to connect to and use* for their own means. *By use I mean "issue some SELECT statements". You don't have permission to issue INSERTs, UPDATEs, DELETEs or EXECUTEs I'm afraid - if you want to do that then you can get the bits and host it yourself. This database is free for you to use but SQL Azure is of course not free so before I give you the credentials please lend me your ears eyes for a short while longer. AdventureWorks on Azure is being provided for the SQL Server community to use and so I am hoping that that same community will rally around to support this effort by making a voluntary donation to support the upkeep which, going on current pricing, is going to be $119.88 per year. If you would like to contribute to keep AdventureWorks on Azure up and running for that full year please donate via PayPal to [email protected]: Any amount, no matter how small, will help. If those 50+ people that retweeted me beforehand all contributed $2 then that would just about be enough to keep this up for a year. If the community contributes more that we need then there are a number of additional things that could be done: Host additional databases (Northwind anyone??) Host in more datacentres (this first one is in Western Europe) Make a charitable donation That last one, a charitable donation, is something I would really like to do. The SQL Community have proved before that they can make a significant contribution to charitable orgnisations through purchasing the SQL Server MVP Deep Dives book and I harbour hopes that AdventureWorks on Azure can continue in that vein. So please, if you think AdventureWorks on Azure is something that is worth supporting please make a contribution. OK, with the prickly subject of begging for cash out of the way let me share the details that you need to connect to [AdventureWorks2012] on SQL Azure: Server mhknbn2kdz.database.windows.net  Database AdventureWorks2012 User sqlfamily Password sqlf@m1ly That user sqlfamily has all the permissions required to enable you to query away to your heart's content. Here is the code that I used to set it up: CREATE USER sqlfamily FOR LOGIN sqlfamily;CREATE ROLE sqlfamilyrole;EXEC sp_addrolemember 'sqlfamilyrole','sqlfamily';GRANT VIEW DEFINITION ON Database::AdventureWorks2012 TO sqlfamilyrole;GRANT VIEW DATABASE STATE ON Database::AdventureWorks2012 TO sqlfamilyrole;GRANT SHOWPLAN TO sqlfamilyrole;EXEC sp_addrolemember 'db_datareader','sqlfamilyrole'; You can connect to the database using SQL Server Management Studio (instructions to do that are provided at Walkthrough: Connecting to SQL Azure via the SSMS) or you can use the web interface at https://mhknbn2kdz.database.windows.net: Lastly, just for a bit of fun I created a table up there called [dbo].[SqlFamily] into which you can leave a small calling card. Simply execute the following SQL statement (changing the values of course): INSERT [dbo].[SqlFamily]([Name],[Message],[TwitterHandle],[BlogURI])VALUES ('Your name here','Some Message','your twitter handle (optional)','Blog URI (optional)'); [Id] is an IDENTITY field and there is a default constraint on [DT] hence there is no need to supply a value for those. Note that you only have INSERT permissions, not UPDATE or DELETE so make sure you get it right first time! Any offensive or distasteful remarks will of course be deleted :) Thank you for reading this far and have fun using AdventureWorks on Azure. I hope it proves to be useful for some of you. @jamiet AdventureWorks on Azure - Provided by the SQL Server community, for the SQL Server community!

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  • Industry perspectives on managing content

    - by aahluwalia
    Earlier this week I was noodling over a topic for my first blog post. My intention for this blog is to bring a practitioner's perspective on ECM to the community; to share and collaborate on best practices and approaches that address today's business problems. Reviewing my past 14 years of experience with web technologies, I wondered what topic would serve as a good "conversation starter". During this time, I received a call from a friend who was seeking insights on how content management applies to specific industries. She approached me because she vaguely remembered that I had worked in the Health Insurance industry in the recent past. She wanted me to tell her about the specific business needs of this industry. She was in for quite a surprise as she found out that I had spent the better part of a decade managing content within the Health Insurance industry and I discovered a great topic for my first blog post! I offer some insights from Health Insurance and invite my fellow practitioners to share their insights from other industries. What does content management mean to these industries? What can solution providers be aware of when offering solutions to these industries? The United States health care system relies heavily on private health insurance, which is the primary source of coverage for approximately 58% Americans. In the late 19th century, "accident insurance" began to be available, which operated much like modern disability insurance. In the late 20th century, traditional disability insurance evolved into modern health insurance programs. The first thing a solution provider must be aware of about the Health Insurance industry is that it tends to be transaction intensive. They are the ones who manage and administer our health plans and process our claims when we visit our health care providers. It helps to keep in mind that they are in the business of delivering health insurance and not technology. You may find the mindset conservative in comparison to the IT industry, however, the Health Insurance industry has benefited and will continue to benefit from the efficiency that technology brings to traditionally paper-driven processes. We are all aware of the impact that Healthcare reform bill has had a significant impact on the Health Insurance industry. They are under a great deal of pressure to explore ways to reduce their administrative costs and increase operational efficiency. Overall, administrative costs of health insurance include the insurer's cost to administer the health plan, the costs borne by employers, health-care providers, governments and individual consumers. Inefficiencies plague health insurance, owing largely to the absence of standardized processes across the industry. To achieve this, industry leaders have come together to establish standards and invest in initiatives to help their healthcare provider partners transition to the next generation of healthcare technology. The move to online services and paperless explanation of benefits are some manifestations of technological advancements in health insurance. Several companies have adopted Toyota's LEAN methodology or Six Sigma principles to improve quality, reduce waste and excessive costs, thereby increasing the value of their plan offerings. A growing number of health insurance companies have transformed their business systems in the past decade alone and adopted some form of content management to reduce the costs involved in administering health plans. The key strategy has been to convert paper documents and forms into electronic formats, automate the content development process and securely distribute content to various audiences via diverse marketing channels, including web and mobile. Enterprise content management solutions can enable document capture of claim forms, manage digital assets, integrate with Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, build Business Process Management (BPM) processes, define retention and disposition instructions to comply with state and federal regulations and allow eBusiness and Marketing departments to develop and deliver web content to multiple websites, mobile devices and portals. Content can be shared securely within and outside the organization using Information Rights Management.  At the end of the day, solution providers who can translate strategic goals into solutions that maximize process automation, increase ease of use and minimize IT overhead are likely to be successful in today's health insurance environment.

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