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  • Change Tracking

    - by Ricardo Peres
    You may recall my last post on Change Data Control. This time I am going to talk about other option for tracking changes to tables on SQL Server: Change Tracking. The main differences between the two are: Change Tracking works with SQL Server 2008 Express Change Tracking does not require SQL Server Agent to be running Change Tracking does not keep the old values in case of an UPDATE or DELETE Change Data Capture uses an asynchronous process, so there is no overhead on each operation Change Data Capture requires more storage and processing Here's some code that illustrates it's usage: -- for demonstrative purposes, table Post of database Blog only contains two columns, PostId and Title -- enable change tracking for database Blog, for 2 days ALTER DATABASE Blog SET CHANGE_TRACKING = ON (CHANGE_RETENTION = 2 DAYS, AUTO_CLEANUP = ON); -- enable change tracking for table Post ALTER TABLE Post ENABLE CHANGE_TRACKING WITH (TRACK_COLUMNS_UPDATED = ON); -- see current records on table Post SELECT * FROM Post SELECT * FROM sys.sysobjects WHERE name = 'Post' SELECT * FROM sys.sysdatabases WHERE name = 'Blog' -- confirm that table Post and database Blog are being change tracked SELECT * FROM sys.change_tracking_tables SELECT * FROM sys.change_tracking_databases -- see current version for table Post SELECT p.PostId, p.Title, c.SYS_CHANGE_VERSION, c.SYS_CHANGE_CONTEXT FROM Post AS p CROSS APPLY CHANGETABLE(VERSION Post, (PostId), (p.PostId)) AS c; -- update post UPDATE Post SET Title = 'First Post Title Changed' WHERE Title = 'First Post Title'; -- see current version for table Post SELECT p.PostId, p.Title, c.SYS_CHANGE_VERSION, c.SYS_CHANGE_CONTEXT FROM Post AS p CROSS APPLY CHANGETABLE(VERSION Post, (PostId), (p.PostId)) AS c; -- see changes since version 0 (initial) SELECT p.Title, c.PostId, SYS_CHANGE_VERSION, SYS_CHANGE_OPERATION, SYS_CHANGE_COLUMNS, SYS_CHANGE_CONTEXT FROM CHANGETABLE(CHANGES Post, 0) AS c LEFT OUTER JOIN Post AS p ON p.PostId = c.PostId; -- is column Title of table Post changed since version 0? SELECT CHANGE_TRACKING_IS_COLUMN_IN_MASK(COLUMNPROPERTY(OBJECT_ID('Post'), 'Title', 'ColumnId'), (SELECT SYS_CHANGE_COLUMNS FROM CHANGETABLE(CHANGES Post, 0) AS c)) -- get current version SELECT CHANGE_TRACKING_CURRENT_VERSION() -- disable change tracking for table Post ALTER TABLE Post DISABLE CHANGE_TRACKING; -- disable change tracking for database Blog ALTER DATABASE Blog SET CHANGE_TRACKING = OFF; You can read about the differences between the two options here. Choose the one that best suits your needs! SyntaxHighlighter.config.clipboardSwf = 'http://alexgorbatchev.com/pub/sh/2.0.320/scripts/clipboard.swf'; SyntaxHighlighter.brushes.CSharp.aliases = ['c#', 'c-sharp', 'csharp']; SyntaxHighlighter.brushes.Xml.aliases = ['xml']; SyntaxHighlighter.all();

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  • Mono for Android Book has been Released!!!!!

    - by Wallym
    If I understand things correctly, and I make no guarantees that I do, our Mono for Android book has been RELEASED!  I'm not quite sure what this means, but my guess is that that it has been printed and is being shipped to various book sellers.So, if you have pre-ordered a copy, its now up to Amazon to send it to you.  Its fully out of my control, Wrox, Wiley, as well as everyone but Amazon.If you haven't bought a copy already, why?  Seriously, go order 8-10 copies for the ones you love.  They'll make great romantic gifts for the ones you love.  Just think at the look on the other person's face when you give them a copy of our book. Here's a little about the book:The wait is over! For the millions of .NET/C# developers who have been eagerly awaiting the book that will guide them through the white-hot field of Android application programming, this is the book. As the first guide to focus on Mono for Android, this must-have resource dives into writing applications against Mono with C# and compiling executables that run on the Android family of devices.Putting the proven Wrox Professional format into practice, the authors provide you with the knowledge you need to become a successful Android application developer without having to learn another programming language. You'll explore screen controls, UI development, tables and layouts, and MonoDevelop as you become adept at developing Android applications with Mono for Android.Develop Android apps using tools you already know—C# and .NETAimed at providing readers with a thorough, reliable resource that guides them through the field of Android application programming, this must-have book shows how to write applications using Mono with C# that run on the Android family of devices. A team of authors provides you with the knowledge you need to become a successful Android application developer without having to learn another programming language. You'll explore screen controls, UI development, tables and layouts, and MonoDevelop as you become adept at planning, building, and developing Android applications with Mono for Android.Professional Android Programming with Mono for Android and .NET/C#:Shows you how to use your existing C# and .NET skills to build Android appsDetails optimal ways to work with data and bind data to controlsExplains how to program with Android device hardwareDives into working with the file system and application preferencesDiscusses how to share code between Mono for Android, MonoTouch, and Windows® Phone 7Reveals tips for globalizing your apps with internationalization and localization supportCovers development of tablet apps with Android 4Wrox Professional guides are planned and written by working programmers to meet the real-world needs of programmers, developers, and IT professionals. Focused and relevant, they address the issues technology professionals face every day. They provide examples, practical solutions, and expert education in new technologies, all designed to help programmers do a better job.Now, go buy a bunch of copies!!!!!If you are interested in iPhone and Android and would like to get a little more knowledgeable in the area of development, you can purchase the 3 pack of books from Wrox on Mobile Development with Mono.  This will cover MonoTouch, Mono for Android, and cross platform methods for using both tools.  A great package in and of itself.  The name of that package is: Wrox Cross Platform Android and iOS Mobile Development Three-Pack 

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  • On StringComparison Values

    - by Jesse
    When you use the .NET Framework’s String.Equals and String.Compare methods do you use an overloStringComparison enumeration value? If not, you should be because the value provided for that StringComparison argument can have a big impact on the results of your string comparison. The StringComparison enumeration defines values that fall into three different major categories: Culture-sensitive comparison using a specific culture, defaulted to the Thread.CurrentThread.CurrentCulture value (StringComparison.CurrentCulture and StringComparison.CurrentCutlureIgnoreCase) Invariant culture comparison (StringComparison.InvariantCulture and StringComparison.InvariantCultureIgnoreCase) Ordinal (byte-by-byte) comparison of  (StringComparison.Ordinal and StringComparison.OrdinalIgnoreCase) There is a lot of great material available that detail the technical ins and outs of these different string comparison approaches. If you’re at all interested in the topic these two MSDN articles are worth a read: Best Practices For Using Strings in the .NET Framework: http://msdn.microsoft.com/en-us/library/dd465121.aspx How To Compare Strings: http://msdn.microsoft.com/en-us/library/cc165449.aspx Those articles cover the technical details of string comparison well enough that I’m not going to reiterate them here other than to say that the upshot is that you typically want to use the culture-sensitive comparison whenever you’re comparing strings that were entered by or will be displayed to users and the ordinal comparison in nearly all other cases. So where does that leave the invariant culture comparisons? The “Best Practices For Using Strings in the .NET Framework” article has the following to say: “On balance, the invariant culture has very few properties that make it useful for comparison. It does comparison in a linguistically relevant manner, which prevents it from guaranteeing full symbolic equivalence, but it is not the choice for display in any culture. One of the few reasons to use StringComparison.InvariantCulture for comparison is to persist ordered data for a cross-culturally identical display. For example, if a large data file that contains a list of sorted identifiers for display accompanies an application, adding to this list would require an insertion with invariant-style sorting.” I don’t know about you, but I feel like that paragraph is a bit lacking. Are there really any “real world” reasons to use the invariant culture comparison? I think the answer to this question is, “yes”, but in order to understand why we should first think about what the invariant culture comparison really does. The invariant culture comparison is really just a culture-sensitive comparison using a special invariant culture (Michael Kaplan has a great post on the history of the invariant culture on his blog: http://blogs.msdn.com/b/michkap/archive/2004/12/29/344136.aspx). This means that the invariant culture comparison will apply the linguistic customs defined by the invariant culture which are guaranteed not to differ between different machines or execution contexts. This sort of consistently does prove useful if you needed to maintain a list of strings that are sorted in a meaningful and consistent way regardless of the user viewing them or the machine on which they are being viewed. Example: Prototype Names Let’s say that you work for a large multi-national toy company with branch offices in 10 different countries. Each year the company would work on 15-25 new toy prototypes each of which is assigned a “code name” while it is under development. Coming up with fun new code names is a big part of the company culture that everyone really enjoys, so to be fair the CEO of the company spent a lot of time coming up with a prototype naming scheme that would be fun for everyone to participate in, fair to all of the different branch locations, and accessible to all members of the organization regardless of the country they were from and the language that they spoke. Each new prototype will get a code name that begins with a letter following the previously created name using the alphabetical order of the Latin/Roman alphabet. Each new year prototype names would start back at “A”. The country that leads the prototype development effort gets to choose the name in their native language. (An appropriate Romanization system will be used for countries where the primary language is not written in the Latin/Roman alphabet. For example, the Pinyin system could be used for Chinese). To avoid repeating names, a list of all current and past prototype names will be maintained on each branch location’s company intranet site. Assuming that maintaining a single pre-sorted list is not feasible among all of the highly distributed intranet implementations, what string comparison method would you use to sort each year’s list of prototype names so that the list is both meaningful and consistent regardless of the country within which the list is being viewed? Sorting the list with a culture-sensitive comparison using the default configured culture on each country’s intranet server the list would probably work most of the time, but subtle differences between cultures could mean that two different people would see a list that was sorted slightly differently. The CEO wants the prototype names to be a unifying aspect of company culture and is adamant that everyone see the the same list sorted in the same order and there’s no way to guarantee a consistent sort across different cultures using the culture-sensitive string comparison rules. The culture-sensitive sort would produce a meaningful list for the specific user viewing it, but it wouldn’t always be consistent between different users. Sorting with the ordinal comparison would certainly be consistent regardless of the user viewing it, but would it be meaningful? Let’s say that the current year’s prototype name list looks like this: Antílope (Spanish) Babouin (French) Cahoun (Czech) Diamond (English) Flosse (German) If you were to sort this list using ordinal rules you’d end up with: Antílope Babouin Diamond Flosse Cahoun This sort is no good because the entry for “C” appears the bottom of the list after “F”. This is because the Czech entry for the letter “C” makes use of a diacritic (accent mark). The ordinal string comparison does a byte-by-byte comparison of the code points that make up each character in the string and the code point for the “C” with the diacritic mark is higher than any letter without a diacritic mark, which pushes that entry to the bottom of the sorted list. The CEO wants each country to be able to create prototype names in their native language, which means we need to allow for names that might begin with letters that have diacritics, so ordinal sorting kills the meaningfulness of the list. As it turns out, this situation is actually well-suited for the invariant culture comparison. The invariant culture accounts for linguistically relevant factors like the use of diacritics but will provide a consistent sort across all machines that perform the sort. Now that we’ve walked through this example, the following line from the “Best Practices For Using Strings in the .NET Framework” makes a lot more sense: One of the few reasons to use StringComparison.InvariantCulture for comparison is to persist ordered data for a cross-culturally identical display That line describes the prototype name example perfectly: we need a way to persist ordered data for a cross-culturally identical display. While this example is 100% made-up, I think it illustrates that there are indeed real-world situations where the invariant culture comparison is useful.

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  • C# Domain-Driven Design Sample Released

    - by Artur Trosin
    In the post I want to declare that NDDD Sample application(s) is released and share the work with you. You can access it here: http://code.google.com/p/ndddsample. NDDDSample from functionality perspective matches DDDSample 1.1.0 which is based Java and on joint effort by Eric Evans' company Domain Language and the Swedish software consulting company Citerus. But because NDDDSample is based on .NET technologies those two implementations could not be matched directly. However concepts, practices, values, patterns, especially DDD, are cross-language and cross-platform :). Implementation of .NET version of the application was an interesting journey because now as .NET developer I better understand the differences positive and negative between these two platforms. Even there are those differences they can be overtaken, in many cases it was not so hard to match a java libs\framework with .NET during the implementation. Here is a list of technology stack: 1. .net 3.5 - framework 2. VS.NET 2008 - IDE 3. ASP.NET MVC2.0 - for administration and tracking UI 4. WCF - communication mechanism 5. NHibernate - ORM 6. Rhino Commons - Nhibernate session management, base classes for in memory unit tests 7. SqlLite - database 8. Windsor - inversion of control container 9. Windsor WCF facility - for better integration with NHibernate 10. MvcContrib - and in particular its Castle WindsorControllerFactory in order to enable IoC for controllers 11. WPF - for incident logging application 12. Moq - mocking lib used for unit tests 13. NUnit - unit testing framework 14. Log4net - logging framework 15. Cloud based on Azure SDK These are not the latest technologies, tools and libs for the moment but if there are someone thinks that it would be useful to migrate the sample to latest current technologies and versions please comment. Cloud version of the application is based on Azure emulated environment provided by the SDK, so it hasn't been tested on ‘real' Azure scenario (we just do not have access to it). Thanks to participants, Eugen Gorgan who was involved directly in development, Ruslan Rusu and Victor Lungu spend their free time to discuss .NET specific decisions, Eugen Navitaniuc helped with Java related questions. Also, big thank to Cornel Cretu, he designed a nice logo and helped with some browser incompatibility issues. Any review and feedback are welcome! Thank you, Artur Trosin

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  • book and resource about vanilla OpenGL ES 2.0 development

    - by user827992
    I Found this book but it talks about an SDK created by the author rather than pure simple OpenGL ES 2.0; this sounds more like a commercial to me than a good book for programming, i would like to start with just OpenGL ES 2.0 without talking about anything else: can you give me a good advice on this? A good book or on-line resource. I'm also interested in cross platform development with OpenGL ES, in particular Android and iOS.

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  • Automating SQL Execution Plan analysis

    - by jchang
    Last year, I made my tool for automating execution plan analysis available on www.qdpma.com The original version could parse execution plans from sys.dm_exec_query_stats or dm_exec_cached_plans and generate a cross-reference of which execution plans employed each index. The DMV sys.dm_db_index_usage_stats shows how often each index is used, but not where, that is, which particular stored procedure or My latest version can now also 1) use the DMV sys.dm_exec_procedure_stats, 2) it can also get the...(read more)

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  • Daily tech links for .net and related technologies - June 8-11, 2010

    - by SanjeevAgarwal
    Daily tech links for .net and related technologies - June 8-11, 2010 Web Development ASPNET MVC: Handling Multiple Buttons on a Form with jQuery - Donn Building a MVC2 Template, Part 14, Logging Services - Eric Simple Accordion Menu With jQuery & ASP.NET - Steve Boschi Conditional Validation in MVC -Simonince Creating a RESTful Web Service Using ASP.Net MVC Part 23 – Bug Fixes and Area Support - Shoulders of Giants Web Design The Principles Of Cross-Browser CSS Coding - Louis Lazaris Transparency...(read more)

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  • Working With Extended Events

    - by Fatherjack
    SQL Server 2012 has made working with Extended Events (XE) pretty simple when it comes to what sessions you have on your servers and what options you have selected and so forth but if you are like me then you still have some SQL Server instances that are 2008 or 2008 R2. For those servers there is no built-in way to view the Extended Event sessions in SSMS. I keep coming up against the same situations – Where are the xel log files? What events, actions or predicates are set for the events on the server? What sessions are there on the server already? I got tired of this being a perpetual question and wrote some TSQL to save as a snippet in SQL Prompt so that these details are permanently only a couple of clicks away. First, some history. If you just came here for the code skip down a few paragraphs and it’s all there. If you want a little time to reminisce about SQL Server then stick with me through the next paragraph or two. We are in a bit of a cross-over period currently, there are many versions of SQL Server but I would guess that SQL Server 2008, 2008 R2 and 2012 comprise the majority of installations. With each of these comes a set of management tools, of which SQL Server Management Studio (SSMS) is one. In 2008 and 2008 R2 Extended Events made their first appearance and there was no way to work with them in the SSMS interface. At some point the Extended Events guru Jonathan Kehayias (http://www.sqlskills.com/blogs/jonathan/) created the SQL Server 2008 Extended Events SSMS Addin which is really an excellent tool to ease XE session administration. This addin will install in SSMS 2008 or 2008R2 but not SSMS 2012. If you use a compatible version of SSMS then I wholly recommend downloading and using it to make your work with XE much easier. If you have SSMS 2012 installed, and there is no reason not to as it will let you work with all versions of SQL Server, then you cannot install this addin. If you are working with SQL Server 2012 then SSMS 2012 has built in functionality to manage XE sessions – this functionality does not apply for 2008 or 2008 R2 instances though. This means you are somewhat restricted and have to use TSQL to manage XE sessions on older versions of SQL Server. OK, those of you that skipped ahead for the code, you need to start from here: So, you are working with SSMS 2012 but have a SQL Server that is an earlier version that needs an XE session created or you think there is a session created but you aren’t sure, or you know it’s there but can’t remember if it is running and where the output is going. How do you find out? Well, none of the information is hidden as such but it is a bit of a wrangle to locate it and it isn’t a lot of code that is unlikely to remain in your memory. I have created two pieces of code. The first examines the SYS.Server_Event_… management views in combination with the SYS.DM_XE_… management views to give the name of all sessions that exist on the server, regardless of whether they are running or not and two pieces of TSQL code. One piece will alter the state of the session: if the session is running then the code will stop the session if executed and vice versa. The other piece of code will drop the selected session. If the session is running then the code will stop it first. Do not execute the DROP code unless you are sure you have the Create code to hand. It will be dropped from the server without a second chance to change your mind. /**************************************************************/ /***   To locate and describe event sessions on a server    ***/ /***                                                        ***/ /***   Generates TSQL to start/stop/drop sessions           ***/ /***                                                        ***/ /***        Jonathan Allen - @fatherjack                    ***/ /***                 June 2013                                ***/ /***                                                        ***/ /**************************************************************/ SELECT  [EES].[name] AS [Session Name - all sessions] ,         CASE WHEN [MXS].[name] IS NULL THEN ISNULL([MXS].[name], 'Stopped')              ELSE 'Running'         END AS SessionState ,         CASE WHEN [MXS].[name] IS NULL              THEN ISNULL([MXS].[name],                          'ALTER EVENT SESSION [' + [EES].[name]                          + '] ON SERVER STATE = START;')              ELSE 'ALTER EVENT SESSION [' + [EES].[name]                   + '] ON SERVER STATE = STOP;'         END AS ALTER_SessionState ,         CASE WHEN [MXS].[name] IS NULL              THEN ISNULL([MXS].[name],                          'DROP EVENT SESSION [' + [EES].[name]                          + '] ON SERVER; -- This WILL drop the session. It will no longer exist. Don't do it unless you are certain you can recreate it if you need it.')              ELSE 'ALTER EVENT SESSION [' + [EES].[name]                   + '] ON SERVER STATE = STOP; ' + CHAR(10)                   + '-- DROP EVENT SESSION [' + [EES].[name]                   + '] ON SERVER; -- This WILL stop and drop the session. It will no longer exist. Don't do it unless you are certain you can recreate it if you need it.'         END AS DROP_Session FROM    [sys].[server_event_sessions] AS EES         LEFT JOIN [sys].[dm_xe_sessions] AS MXS ON [EES].[name] = [MXS].[name] WHERE   [EES].[name] NOT IN ( 'system_health', 'AlwaysOn_health' ) ORDER BY SessionState GO I have excluded the system_health and AlwaysOn sessions as I don’t want to accidentally execute the drop script for these sessions that are created as part of the SQL Server installation. It is possible to recreate the sessions but that is a whole lot of aggravation I’d rather avoid. The second piece of code gathers details of running XE sessions only and provides information on the Events being collected, any predicates that are set on those events, the actions that are set to be collected, where the collected information is being logged and if that logging is to a file target, where that file is located. /**********************************************/ /***    Running Session summary                ***/ /***                                        ***/ /***    Details key values of XE sessions     ***/ /***    that are in a running state            ***/ /***                                        ***/ /***        Jonathan Allen - @fatherjack    ***/ /***        June 2013                        ***/ /***                                        ***/ /**********************************************/ SELECT  [EES].[name] AS [Session Name - running sessions] ,         [EESE].[name] AS [Event Name] ,         COALESCE([EESE].[predicate], 'unfiltered') AS [Event Predicate Filter(s)] ,         [EESA].[Action] AS [Event Action(s)] ,         [EEST].[Target] AS [Session Target(s)] ,         ISNULL([EESF].[value], 'No file target in use') AS [File_Target_UNC] -- select * FROM    [sys].[server_event_sessions] AS EES         INNER JOIN [sys].[dm_xe_sessions] AS MXS ON [EES].[name] = [MXS].[name]         INNER JOIN [sys].[server_event_session_events] AS [EESE] ON [EES].[event_session_id] = [EESE].[event_session_id]         LEFT JOIN [sys].[server_event_session_fields] AS EESF ON ( [EES].[event_session_id] = [EESF].[event_session_id]                                                               AND [EESF].[name] = 'filename'                                                               )         CROSS APPLY ( SELECT    STUFF(( SELECT  ', ' + sest.name                                         FROM    [sys].[server_event_session_targets]                                                 AS SEST                                         WHERE   [EES].[event_session_id] = [SEST].[event_session_id]                                       FOR                                         XML PATH('')                                       ), 1, 2, '') AS [Target]                     ) AS EEST         CROSS APPLY ( SELECT    STUFF(( SELECT  ', ' + [sesa].NAME                                         FROM    [sys].[server_event_session_actions]                                                 AS sesa                                         WHERE   [sesa].[event_session_id] = [EES].[event_session_id]                                       FOR                                         XML PATH('')                                       ), 1, 2, '') AS [Action]                     ) AS EESA WHERE   [EES].[name] NOT IN ( 'system_health', 'AlwaysOn_health' ) /*Optional to exclude 'out-of-the-box' traces*/ I hope that these scripts are useful to you and I would be obliged if you would keep my name in the script comments. I have no problem with you using it in production or personal circumstances, however it has no warranty or guarantee. Don’t use it unless you understand it and are happy with what it is going to do. I am not ever responsible for the consequences of executing this script on your servers.

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  • Encrypted Hidden Redux : Let's Get Salty

    - by HeartattacK
    In this article, Ashic Mahtab shows an elegant, reusable and unobtrusive way in which to persist sensitive data to the browser in hidden inputs and restoring them on postback without needing to change any code in controllers or actions. The approach is an improvement of his previous article and incorporates a per session salt during encryption. Note: Cross posted from Heartysoft.com. Permalink

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  • Best VNC client for remote desktop assistance?

    - by e.m.fields
    Poll on best VNC / remote desktop software for assisting others on Windows/Mac machines from Ubuntu? I've heard good things about TeamViewer and Fog Creek Copilot, but I'm wondering if the included GNOME Vinaigre VNC client is good enough for this. To specify, I'm looking for best option based on: SIMPLEST ease-of-use for client to download/use on their end. See #1. Works cross-platform I am able to control client's mouse and/or keyboard from remote machine.

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  • A Complete Customer Experience Solution (3 of 3 in 'No Customer Left Behind' Series)

    - by Kathryn Perry
    A guest post by David Vap, Group Vice President, Oracle Applications Product Development In my previous post, I talked about taking three concrete steps to improve your customers' overall experiences: 1) understand your customer, 2) empower your ecosystem, and 3) adapt your business. To do these effectively and efficiently, it's important to find the right technology that can bridge the gaps across your channels, interactions, departments, and repositories. Oracle has spent the past three years and more than six billion dollars acquiring and developing some of the world's best-of-breed applications. The result is the most comprehensive customer experience (CX) portfolio offering in the World - bar none: ATG Best in Class Selling Experiences Fatwire Best in Class Marketing Experiences Inquira Best in Class Support Experiences Endecca Best in Class Search Experiences RightNow Best in Class Service Experiences Vitrue & Involver Best in Class Social Marketing Collective Intellect Best In Class Social Listening We don't expect organizations to eat the CX elephant in one bite, nor should they try to. There are key strategic initiatives within each of the four main pillars of our customer experience offering for which we deliver solutions: 1. Customer Experience for Marketing Social Listening and Engagement Social Marketing Marketing Websites Demand Generation and Lead Management Marketing and Loyalty Management 2. Customer Experience for Commerce Search, Navigation & Content Delivery Cross-Channel Commerce Targeting & Product Recommendations Social Commerce Order Management & Fulfillment Retail Store Operations 3. Customer Experience for Sales Sales Force Automation Social Selling Territory & Quota Management Revenue Forecasting Partner Relationship Management Quote to Cash Incentive Compensation 4. Customer Experience for Service Cross-Channel Customer Service Knowledge Management Social Customer Service Eligibility Management Contracts, Assets, and Entitlements Industry-Specific Solutions eBilling Oracle's customer experience portfolio is socially infused at each layer of our pillars rather than simply bolted on as a side process. This combines with the power of the Cloud to run the parts of the solution that need the access, efficiency, and agility from a managed infrastructure. You can get the compliance control from on-premise backbone infrastructure systems that run your business and don't change that often. Please take advantage of our teams of Oracle customer experience professionals and our key agency and technology partner ecosystem. They can help you develop strategic solution roadmaps that build and deliver customer experience and that are tailored to your business needs and objectives. No one has built a better customer service portfolio to manage the entire customer journey than Oracle. It is backed by CX thought leadership programs, a commitment from our executives, and a worldview that your technology decisions must be driven by your customer experiences to succeed. If you’d like to follow up on this conversation, please leave a comment or contact me at [email protected]. You can get more information on Oracle’s complete customer experience solution here.

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  • ISE (Germany) and Techdata Azlan: Exadata win over IBM at Immonet

    - by Javier Puerta
    Immonet, a subsidiary of German media company Axel Springer, provides cross-media real estate marketing via the Internet, newspapers, and other channels. The Immonet.de website is the number two German property portal with approximately 1.8 million unique visitors per month and over than 950,000 current online offerings. Read here how ISE solved with Exadata the performance problems that Immonet was experiencing.

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  • Game of Phones

    - by Carlos Chang
    Game  of  Phones There’s an excellent DZone article titled: 2014 Guide to Mobile Development. It’s loaded with excellent information including some results from a mobile related survey to more than 1000 IT professionals. Without giving away too much, these highlights should convince you to read the entire article.  Web and Hybrid apps are gaining tons of traction particularly in the enterprise. If you want to better understand the differences between Web, Native and Hybrid, this article has you covered. Enterprise developers are increasingly more interested in cross platform tools. Makes sense right?  I mean, unless you have infinite resources (e.g. Facebook) and can afford to write native apps to every platform, finding something that can meet your needs for iOS and Android makes sense.  And toss in the possibility of Windows Phone …and oh, just to be current, the addition of Apple’s new mobile language, Swift, to add to Objective C.. and oh boy.  Why not check out cross platform tools? BTW, don’t  forget testing on each platform, and maintenance and the next versions of the app. It’s not one and done. If you’re successful, you’re never done. Various mobile vendors are represented and many provide some great information.  Oracle's own Suhas Uliyar, VP of Mobile Strategy, represented with some great insights into the challenges of mobile back end integration (SOA, mBaaS, etc.) and moving from "mobile first" to a mobile plus world. BTW, Suhas was recently named Top 100 Wireless Technology Experts for 2014 by Today's Wireless World magazine.  And if your not yet convinced, DZone did a very nice job with their mobile infographic stylized after the insanely popular series, Game of Thrones.  Even though there were no dragons illustrated, worth the price of admission just for that.   Check it out here.

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  • RightNow CX Cloud Service Combined with Oracle Fusion CRM in the Cloud

    - by Richard Lefebvre
    ·        The May 2012 release of Oracle’s RightNow CX Cloud Service, the customer experience suite, is now integrated with Oracle Fusion CRM, helping organizations to achieve sustainable business growth through relevant, cross-channel customer interactions that can increase revenue opportunities and drive organizational efficiencies. Relevant Interactions Build Stronger Customer Relationships ·          Armed with a comprehensive view of all customer interactions across channels, the context and status of these interactions, and an awareness of the customer’s value to the organization, companies can now offer more relevant products and services to customers. ·         Using the combined Oracle RightNow CX Cloud Service and Oracle Fusion CRM solutions, organizations can increase customer retention, drive higher levels of customer advocacy, and increase sales conversion rates with tools designed to: - Provide a complete, cross-channel view of the customer to sales, marketing and service. - Empower sales and service departments to easily collaborate to proactively solve customer issues, using opportunities to provide purchase advice at the right time and with the right solutions. - Allow sales to easily review service history in preparation for sales calls. - Enable agents to understand customer value based upon prior buying habits and existing opportunities. Deeper Insight Enables Targeted, Personalized Opportunities ·          The combination of Oracle RightNow CX Cloud Service and Oracle Fusion CRM allows sales and marketing organizations to simultaneously leverage service interactions from RightNow CX and sales prediction and segmentation capabilities from Fusion Sales. This helps companies to: - Better match products and services to specific customer needs based on customer service history.  - Deliver targeted, personalized interactions intended to help customers derive more value from purchases and to inform future buying decisions. - Identify new opportunities to increase deal size and conversion rates. Supporting Quotes ·         “Every interaction is a relationship opportunity to grow your business. When these interactions are relevant and add value for customers, customers are more likely to trust the relationship and seek purchase advice,” said David Vap, group vice president, Oracle. “This customer trust provides an opportunity to increase customer product adoption and to reduce the cost of customer acquisition, thereby increasing company profitability.” Supporting Resources ·         Oracle Fusion CRM ·         Oracle Fusion Applications ·         Oracle RightNow CX Cloud Service ·         OracleCRM on Facebook ·         OracleCRM on YouTube

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  • Is Financial Inclusion an Obligation or an Opportunity for Banks?

    - by tushar.chitra
    Why should banks care about financial inclusion? First, the statistics, I think this will set the tone for this blog post. There are close to 2.5 billion people who are excluded from the banking stream and out of this, 2.2 billion people are from the continents of Africa, Latin America and Asia (McKinsey on Society: Global Financial Inclusion). However, this is not just a third-world phenomenon. According to Federal Deposit Insurance Corp (FDIC), in the US, post 2008 financial crisis, one family out of five has either opted out of the banking system or has been moved out (American Banker). Moving this huge unbanked population into mainstream banking is both an opportunity and a challenge for banks. An obvious opportunity is the significant untapped customer base that banks can target, so is the positive brand equity a bank can build by fulfilling its social responsibilities. Also, as banks target the cost-conscious unbanked customer, they will be forced to look at ways to offer cost-effective products and services, necessitating technology upgrades and innovations. However, cost is not the only hurdle in increasing the adoption of banking services. The potential users need to be convinced of the benefits of banking and banks will also face stiff competition from unorganized players. Finally, the banks will have to believe in the viability of this business opportunity, and not treat financial inclusion as an obligation. In what ways can banks target the unbanked For financial inclusion to be a success, banks should adopt innovative business models to develop products that address the stated and unstated needs of the unbanked population and also design delivery channels that are cost effective and viable in the long run. Through business correspondents and facilitators In rural and remote areas, one of the major hurdles in increasing banking penetration is connectivity and accessibility to banking services, which makes last mile inclusion a daunting challenge. To address this, banks can avail the services of business correspondents or facilitators. This model allows banks to establish greater connectivity through a trusted and reliable intermediary. In India, for instance, banks can leverage the local Kirana stores (the mom & pop stores) to service rural and remote areas. With a supportive nudge from the central bank, the commercial banks can enlist these shop owners as business correspondents to increase their reach. Since these neighborhood stores are acquainted with the local population, they can help banks manage the KYC norms, besides serving as a conduit for remittance. Banks also have an opportunity over a period of time to cross-sell other financial products such as micro insurance, mutual funds and pension products through these correspondents. To exercise greater operational control over the business correspondents, banks can also adopt a combination of branch and business correspondent models to deliver financial inclusion. Through mobile devices According to a 2012 world bank report on financial inclusion, out of a world population of 7 billion, over 5 billion or 70% have mobile phones and only 2 billion or 30% have a bank account. What this means for banks is that there is scope for them to leverage this phenomenal growth in mobile usage to serve the unbanked population. Banks can use mobile technology to service the basic banking requirements of their customers with no frills accounts, effectively bringing down the cost per transaction. As I had discussed in my earlier post on mobile payments, though non-traditional players have taken the lead in P2P mobile payments, banks still hold an edge in terms of infrastructure and reliability. Through crowd-funding According to the Crowdfunding Industry Report by Massolution, the global crowdfunding industry raised $2.7 billion in 2012, and is projected to grow to $5.1 billion in 2013. With credit policies becoming tighter and banks becoming more circumspect in terms of loan disbursals, crowdfunding has emerged as an alternative channel for lending. Typically, these initiatives target the unbanked population by offering small loans that are unviable for larger banks. Though a significant proportion of crowdfunding initiatives globally are run by non-banking institutions, banks are also venturing into this space. The next step towards inclusive finance Banks by themselves cannot make financial inclusion a success. There is a need for a whole ecosystem that is supportive of this mission. The policy makers, that include the regulators and government bodies, must be in sync, the IT solution providers must put on their thinking caps to come out with innovative products and solutions, communication channels such as internet and mobile need to expand their reach, and the media and the public need to play an active part. The other challenge for financial inclusion is from the banks themselves. While it is true that financial inclusion will unleash a hitherto hugely untapped market, the normal banking model may be found wanting because of issues such as flexibility, convenience and reliability. The business will be viable only when there is a focus on increasing the usage of existing infrastructure and that is possible when the banks can offer the entire range of products and services to the large number of users of essential banking services. Apart from these challenges, banks will also have to quickly master and replicate the business model to extend their reach to the remotest regions in their respective geographies. They will need to ensure that the transactions deliver a viable business benefit to the bank. For tapping cross-sell opportunities, banks will have to quickly roll-out customized and segment-specific products. The bank staff should be brought in sync with the business plan by convincing them of the viability of the business model and the need for a business correspondent delivery model. Banks, in collaboration with the government and NGOs, will have to run an extensive financial literacy program to educate the unbanked about the benefits of banking. Finally, with the growing importance of retail banking and with many unconventional players eyeing the opportunity in payments and other lucrative areas of banking, banks need to understand the importance of micro and small branches. These micro and small branches can help banks increase their presence without a huge cost burden, provide bankers an opportunity to cross sell micro products and offer a window of opportunity for the large non-banked population to transact without any interference from intermediaries. These branches can also help diminish the role of the unorganized financial sector, such as local moneylenders and unregistered credit societies. This will also help banks build a brand awareness and loyalty among the users, which by itself has a cascading effect on the business operations, especially among the rural and un-banked centers. In conclusion, with the increasingly competitive banking sector facing frequent slowdowns and downturns, the unbanked population presents a huge opportunity for banks to enhance their customer base and fulfill their social responsibility.

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  • The View-Matrix and Alternative Calculations

    - by P. Avery
    I'm working on a radiosity processor in DirectX 9. The process requires that the camera be placed at the center of a mesh face and a 'screenshot' be taken facing 5 different directions...forward...up...down...left...right... ...The problem is that when the mesh face is facing up( look vector: 0, 1, 0 )...a view matrix cannot be determined using standard trigonometry functions: Matrix4 LookAt( Vector3 eye, Vector3 target, Vector3 up ) { // The "look-at" vector. Vector3 zaxis = normal(target - eye); // The "right" vector. Vector3 xaxis = normal(cross(up, zaxis)); // The "up" vector. Vector3 yaxis = cross(zaxis, xaxis); // Create a 4x4 orientation matrix from the right, up, and at vectors Matrix4 orientation = { xaxis.x, yaxis.x, zaxis.x, 0, xaxis.y, yaxis.y, zaxis.y, 0, xaxis.z, yaxis.z, zaxis.z, 0, 0, 0, 0, 1 }; // Create a 4x4 translation matrix by negating the eye position. Matrix4 translation = { 1, 0, 0, 0, 0, 1, 0, 0, 0, 0, 1, 0, -eye.x, -eye.y, -eye.z, 1 }; // Combine the orientation and translation to compute the view matrix return ( translation * orientation ); } The above function comes from http://3dgep.com/?p=1700... ...Is there a mathematical approach to this problem? Edit: A problem occurs when setting the view matrix to up or down directions, here is an example of the problem when facing down: D3DXVECTOR4 vPos( 3, 3, 3, 1 ), vEye( 1.5, 3, 3, 1 ), vLook( 0, -1, 0, 1 ), vRight( 1, 0, 0, 1 ), vUp( 0, 0, 1, 1 ); D3DXMATRIX mV, mP; D3DXMatrixPerspectiveFovLH( &mP, D3DX_PI / 2, 1, 0.5f, 2000.0f ); D3DXMatrixIdentity( &mV ); memcpy( ( void* )&mV._11, ( void* )&vRight, sizeof( D3DXVECTOR3 ) ); memcpy( ( void* )&mV._21, ( void* )&vUp, sizeof( D3DXVECTOR3 ) ); memcpy( ( void* )&mV._31, ( void* )&vLook, sizeof( D3DXVECTOR3 ) ); memcpy( ( void* )&mV._41, ( void* )&(-vEye), sizeof( D3DXVECTOR3 ) ); D3DXVec4Transform( &vPos, &vPos, &( mV * mP ) ); Results: vPos = D3DXVECTOR3( 1.5, -6, -0.5, 0 ) - this vertex is not properly processed by shader as the homogenous w value is 0 it cannot be normalized to a position within device space...

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  • Is hashing of just "username + password" as safe as salted hashing

    - by randomA
    I want to hash "user + password". EDIT: prehashing "user" would be an improvement, so my question is also for hashing "hash(user) + password". If cross-site same user is a problem then the hashing changed to hashing "hash(serviceName + user) + password" From what I read about salted hash, using "user + password" as input to hash function will help us avoid problem with reverse hash table hacking. The same thing can be said about rainbow table. Any reason why this is not as good as salted hashing?

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  • c# class naming standards/guidelines

    - by Ben
    Over the years I've used various naming conventions for services in my applications for example: [ClassName]Service [ClassName]Manager [ClassName]Factory [ClassName]Provider [ClassName]Helper I generally only use the "Helper" suffix for utility classes that have no external dependencies. However I find that there is a bit of a cross-over between the others, and wondered if there was any recommendations/standards/guidelines on what to use and when?

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  • Free Webcast: Oracle's Data Quality Solutions for Oracle Siebel CRM

    - by andrea.mulder
    Do you want to maximize cross-sell and upsell opportunities? Boost call center productivity? Reduce marketing costs? Improve customer retention? I believe the appropriate answers are "yes", "Yes", "YES", and "YES!!!" Attend this free webcast Oracle's Data Quality Solutions for Siebel CRM on Thursday, March 3rd at 11am PT and learn how to get more value out of your current Siebel CRM investment. Register today!

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