Why are USB 2.0 devices crashing my system?
- by BenAlabaster
Background on the machine I'm having a problem with:
The machine was inherited and appears to be circa 2003 (there's a date stamp on the power supply which leads me to this conclusion). I've got it set up as a Skype terminal for my 2 year old to keep in touch with her grandparents and other members of the family - which everyone loves.
It has a generic baby-ATX motherboard with no identifying markings. CPU-Z identifies the motherboard model as VT8601 but doesn't provide me with any manufacturer name. There's one stamp on the motherboard that says "Rev.B". On board it has 10/100 LAN, 2 x USB 1.0, VGA, PS/2 for KB and mouse, parallel port, 2 x serial ports, 2 x IDE, 1 x floppy, 2 x SDRAM slots, 1 x CPU housing that is seating a 1.3GHz Intel Celeron CPU, 3 x PCI, 1 x AGP - although you can only use 2 of the PCI slots if you use the AGP slot due to the physical layout of the board. It's got 768Mb PC133 SDRAM - 1 x 512Mb & 1 x 256Mb installed as well as a D-LINK WDA-2320 54G Wi-Fi network card and a generic USB 2.0 expansion board containing 3 x external + 1 x internal USB connectors.
All this is sitting in a slimline case. I don't know the wattage of the PSU, but can post this later if this proves to be helpful.
The motherboard is running a version of Award BIOS for which I don't have the version number to hand but can again post this later if it would be helpful.
It has an 80Gb Western Digital hard drive freshly formatted and built with Windows XP Professional with Service Pack 3 and all current patches. In addition to Windows XP, the only other software it's running is Skype 4.1 (4.2 crashes the machine as soon as it starts up).
It's got a Daytek MV150 15" touch screen running through the VGA and COM1 with the most current drivers from the Daytek website and the most current version of ELO-Touchsystems drivers for the touch component.
The webcam is a Logitech Webcam C200 with the latest drivers from the Logitech website.
The problem
If I hook any USB 2.0 devices to this machine, it hangs the whole machine and I have to hard boot it to get it back up.
Workarounds found
I can plug the same devices into the on board USB 1.0 connectors and everything works fine, albeit at reduced performance. I've tried 3 different kinds of USB thumb drives, 3 different makes/models of webcams and my iPhone all with the same effect. They're recognized and don't hang the machine when I hook them to the USB 1.0 but if I hook them to the USB 2.0 ports, the machine hangs within a couple of seconds of recognizing the devices were connected.
Attempted solutions
I've tried disabling all the on board devices that I'm not using - such as the on board LAN, the second COM port, the AGP connector etc. through the BIOS in an (perhaps misguided or futile) attempt to reduce the power consumption... I don't think it had any effect but it didn't do any harm. I was wondering if the PSU wattage just isn't enough to drive the USB 2.0 devices; I've seen this suggested but haven't found any confirmation that this could really be an issue - nor have I found a way to work around this issue - if indeed it is one. Any ideas?
The only thing I haven't done which I only just thought of while writing this essay is trying the USB 2.0 card in a different PCI slot, or re-ordering the wi-fi and USB cards in the slots... although I'm not sure if this will make any difference. I've installed the USB card in another machine and it works without issue, so it's not a problem with the USB card itself.
Other thoughts
Perhaps this is an incompatibility between the USB 2.0 card and the BIOS, would re-flashing the BIOS with a newer version help? Do I need to be able to identify the manufacturer of the motherboard in order to be able to find a BIOS edition specific for this motherboard or will any version of Award BIOS function in its place?
Question
Does anyone have any ideas that could help me get my USB 2.0 devices hooked up to this machine?
