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Turning Google Apps mail inbox into Support Ticket System

- by Saif Bechan

I have an account at Google apps and most of my email is done trough Gmail. Now I just manually respond to support email. I was wondering if there is an easy way using filters and auto responders to create a support ticket system. I think something like this would be great, but is it possible: Gmail has to make a unique ID for every email that comes in. After that all the other incoming mails should be grouped using that unique ID and not grouped by email. Something like that, or are there things I am not taking into account. I really don't want to use separate software for this, because I think with some small configurations this can do the trick quite well. Or are there some free apps on the marketplace that do this already. I have searched for this but cannot find any. Sorry if this is not an SF question. I really didn't know which is the best fit for this question. This can be migrated to anywhere if someone things it would be answered better there.

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Google Analytics conversion tracking - referrals from payment provider

- by martynas

I have a question regarding conversion tracking using Google Analytics. My client uses an external payment service provider - SecureTrading. Problem: All website visitors who would like to make a purchase are taken to a payment form on https://securetrading.net and are redirected back after a successful payment. Google Analytics counts that as a referral and messes up conversion tracking stats. Question: What needs to be changed / added in the payment forms or Google Analytics settings so that the conversions would be assigned to the right traffic sources. Screenshot:

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Joomla and Google Analytics advanced options in tracking code

- by miako

I want to insert google analytics tracking code in my joomla site. so i registered in the official site of google and saw there is an advanced tab with three more options than standard. Do i have to check "i want to track dynamic pages" and "i want to track php pages"? Do these options provide me better results or they are necessary for a dynamic site based on php like joomla? Does anyone know the process of installing? because i didn't manage to make it work by following this Also where do i place the tracking code? Because of some bugs some say it is better just after the tag <body> whereas other say just before the tag </body>. Thank you

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Tracking QR Code referrals

- by Vince Pettit

We were using a third party website to provide QR codes and track them, the only problem was one week their server went down for some time and effectively killed the QR code off as it was a dead link. As far as I could see their tracking was a simple redirect via their website. I have set up a page with a javascript redirect to the destination URL with our Google analytics code in the page but was just wondering if anyone else has had any experience of setting up their own tracking/redirect for QR codes this way or have you done it differently?

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Broken links in content reports when tracking subdomains with Google Analytics

- by Rob Sobers

I have a tracking code that I use on my main site and my blog, which is on a subdomain: www.example.com blog.example.com I have a single profile in Google Analytics. I use advanced segments to look at traffic to the main site vs. traffic to the blog. Problem 1: When I'm browsing my content reports under Standard Reporting, the "Page" column doesn't show the top-level or sub-domain, so I can't differentiate www.example.com/index.html from blog.example.com/index.html easily. According to the docs, this filter is supposed to make GA prepend the hostname to the page URL in your content reports, but it doesn't seem to work. Problem 2: When I click on the little "Open in new window" icon next to a given page in a content report line, it always assumes the page lives on www.example.com, so I get 404s when the page is actually on blog.example.com. Is there a good solution for these subdomain tracking problems?

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Is ubuntu-geoip (GeoClue) is used for tracking?

- by tijybba

I am happily learning Ubuntu more closely now. I came across the process ubuntu-geoip-provider in system monitor. Is is used for tracking or for gathering nearest server info, or for syncing time with Internet, or perhaps for all these things? I searched for it but not enough information came through. If it is tracking, what kind of info it is gathering, and why it is doing that? It is based here: /usr/lib/ubuntu-geoip I just wanted more detailed information for that. Also, can this be disabled? Is disabling recommended, or would doing so cause dependency-related (or other) problems?

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Designing an email system to guarantee delivery

- by GlenH7

We are looking to expand our use of email for notification purposes. We understand it will generate more inbox volume, but we are being selective about which events we fire notification on in order to keep the signal-to-noise ratio high. The big question we are struggling with is designing a system that guarantees that the email was delivered. If an email isn't delivered, we will consider that an exception event that needs to be investigated. In reality, I say almost guarantees because there aren't any true guarantees with email. We're just looking for a practical solution to making sure the email got there and experiences others have had with the various approaches to guaranteeing delivery. For the TL;DR crowd - how do we go about designing a system to guarantee delivery of emails? What techniques should we consider so we know the emails were delivered? Our biggest area of concern is what techniques to use so that we know when a message is sent out that it either lands in an inbox or it failed and we need to do something else. Additional requirements: We're not at the stage of including an escalation response, but we'll want that in the future or so we think. Most notifications will be internal to our enterprise, but we will have some notifications being sent to external clients. Some of our application is in a hosted environment. We haven't determined if those servers can access our corporate email servers for relaying or if they'll be acting as their own mail servers. Base design / modules (at the moment): A module to assign tracking identification A module to send out emails A module to receive delivery notification (perhaps this is the same as the email module) A module that checks sent messages against delivery notification and alerts on undelivered email. Some references: Atwood: Send some email Email Tracking Some approaches: Request a response (aka read-receipt or Message Disposition Notification). Seems prone to failure since we have cross-compatibility issues due to differing mail servers and software. Return receipt (aka Delivery Status Notification). Not sure if all mail servers honor this request or not Require an action and therefore prove reply. Seems burdensome to force the recipients to perform an additional task not related to resolving the issue. And no, we haven't come up with a way of linking getting the issue fixed to whether or not the email was received. Force a click-through / Other site sign-in. Similar to requiring some sort of action, this seems like an additional burden and will annoy the users. On the other hand, it seems the most likely to guarantee someone received the notification. Hidden image tracking. Not all email providers automatically load the image, and how would we associate the image(s) with the email tracking ID? Outsource delivery. This gets us out of the email business, but goes back to how to guarantee the out-sourcer's receipt and subsequent delivery to the end recipient. As a related concern, there will be an n:n relationship between issue notification and recipients. The 1 issue : n recipients subset isn't as much of a concern although if we had a delivery failure we would want to investigate and fix the core issue. Of bigger concern is n issues : 1 recipient, and we're specifically concerned in making sure that all n issues were received by the recipient. How does forum software or issue tracking software handle this requirement? If a tracking identifier is used, Where is it placed in the email? In the Subject, or the Body?

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Basic Google Analytics Click Tracking and/or Overview

- by Alan Storm

This is a really basic Google Analytics question. Apologies in advance if it's not appropriate here, but I've had a lot of luck on Stack Overflow and this seems like the best Stack Exchange site for a question like this. I'm trying to understand how Google Analytics goals work, or if they're the right feature to be using for my situation. Most of the documentation I find online refers to the old version of the UI, not the new one. I have a website, let's call is blog.example.com. This website drives traffic to an ecommerce store, let's call that store.example2.com. I want to get reports on which links from blog.example.com are being clicked through leading to store.example2.com. How do you do this in Google analytics? Are goals the right area to be looking? Do I setup the goals on store.example2.com or blog.example.com? Or both? Is there any canonical user guide (free or paid) that covers how this works? I'm a competent programmer, but it's years since I dealt with conversion tracking on any serious level, and we've progressed well beyond my frozen caveman pixel tracking knowledge. Thanks in advance

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How To Check If a Transaction Related to Oracle Asset Tracking Has Been Accounted in SLA

- by LuciaC-Oracle

In Oracle Asset Tracking (OAT), we often see situations where a pending transaction has failed to be processed by the OAT programs. Typical situations can be: a pending transaction errors with "Unable to derive accounts from sub ledger accounting for the material transaction" a transaction is not picked by OAT programs. The Create Accounting program log file will show error messages and possible corrective actions to solve the error. But as this is usually a scheduled program, often any errors that are reported are missed by users. To aid OAT users to identify if a transaction has failed and accounting has not been created, we have now created a SQL script which can be run for any pending transaction: How To Check If a Transaction Related to Oracle Asset Tracking Has Been Accounted in SLA ? (Doc ID 1673414.1)Using the script in this note, the user can pass the material transaction ID for the related transaction and the script will check if SLA accounting entries have been created for this specific transaction or not.If the SLA accounting entries have not been created, the script will prompt the user to run Create Accounting program. After Create Accounting has been run, the user can run the script again to confirm that accounting has been created.

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Alternatives to time tracking methodologies [closed]

- by Brandon Wamboldt

Question first: What are some feasible alternatives to time tracking for employees in a web/software development company, and why are they better options Explanation: I work at a company where we work like this. Everybody is paid salary. We have 3 types of work, Contract, Adhoc and Internal (Non billable). Adhoc is just small changes that take a few hours and we just bill the client at the end of the month. Contracts are signed and we have this big long process, the usual. We figure out how much to charge by getting an estimation of the time involved (From the design and the developers), multiplying it by our hourly rate and that's it. So say we estimate 50 hours for a website. We have time tracking software and have to record the time in 15 we spend on it (7:00 to 7:15 for example), the project name, and give it some comments. Now if we go over the 50 hours, we are both losing money and are inefficient. Now that I've explained how the system works, my question is how else can it be done if a better method exists (Which I'm sure one must). Nobody here likes the current system, we just can't find an alternative. I'd be more than willing to work after hours longer hours on a project to get it done in time, but I'm much inclined to do so with the current system. I'd love to be able to sum up (Or link) to this post for my manager to show them why we should use abc system instead of this system.

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setting a timeout using a manually created forms authentication ticket

- by Nicklamort

The constructors for manually creating FormsAuthenticationTicket objects force us to set an "expiration" value, and this value overrides the "timeout" setting in web.config in my tags, which is not what I want, because now the user doesn't timeout. The "session" just expires at the given time. I need to manually create my ticket for UserData reasons, and it is just the way I decided to build my app. I guess I could spend a whole lot of time and redo the way my app. authorizes, and store the "userdata" elsewhere... but this seems extremely tedious for something so small.. Is there anyway to manually create an Auth Ticket and still maintain timeout settings?! And by timeout, I mean resetting the timer on user activity. Not a fixed timeout! Please help!

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What headaches should I expect from using Trac?

- by Dolph Mathews

No tool is perfect, and I'm about to start several long-term projects using Trac, and wanted a heads up of the kinds of problems I may or may not experience with it. In other words, Trac meets my needs in the short term, and I've already made the decision to use it, but I want to know what to expect down the road. I am not looking for: "Use product X instead of Trac because..." answers. "Trac is great because..." answers. A comparison to any other specific system. "Trac doesn't support Feature X" answers. I can read the feature list too, thank you very much. I am looking for: "Feature X does not behave as expected..." "Trac behaves oddly when..." "Trac doesn't fully support..." "Trac itself has a known bug that will likely never be fixed..." And especially "Trac can't handle..." etc So, what Trac-induced headaches do I have to look forward to? For future reference, this question was asked while Trac v0.11 was the latest stable release.

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software program to help manage company [closed]

- by chrissy

Is there a software program for a company who publishes a newsletter with advertisers in it. One that keeps track of sales of advertisers, payments to salesforce, layouts/copy for the publication, accounting. Is there one program that takes care of all of that or are their seprate programs for each?

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Ticket Bayesian(or something else) Categorization

- by vinnitu

Hi. I search solution for ticket managment system. Do you know any commercial offers? For now I have only own dev prjects with using dspam library. Maybe I am wrong use it but it show bad results. My idea was divide all prerated ticket in 2 group: spam (it is my category) and rest to (ham - all not the same with this category). After that i trained my dspam. After I redivide all tickets in new groups (for next category) and teach dspam again (with new user - by category name)... And it works bad... My thoughs about is - bad data base tickes (i mean not correct tagging before) - bad my algorythm (it is more posible) Please give me a direction to go forward. Thanks. I am integesting any idea and suggestion. Thanks again.

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Change Data Capture or Change Tracking - Same as Traditional Audit Trail Table?

- by HardCode

Before I delve into the abyss of Microsoft documentation any deeper, I'd like to know if someone experienced with Change Data Capture and Change Tracking know if one or both of these can be used to replace the traditional ... "Audit trail table copy of the 'real table' (all of the fields of the original table, plus date/time, user ID, and DML action field) inserted into by Triggers" ... setup for a database table audit trail, where the trigger populates the audit trail table (which is all manual work). The MSDN overview documentation explains at a high level what Change Data Capture and Change Tracking are, but it isn't clear enough to me, and doesn't state outright, that these tools can be used to replace the traditional audit trail tables we've made so often. Can someone with any experience using Change Data Capture and Change Tracking save me a lot of time, or confirm that I am spending time looking at the right tool? The critical part of our audit trail is capturing all changes to a table's fields (on INSERT, UPDATE, DELETE), when it happened, and who did it. These changes are commonly provided to an end user chronologically via an audit trail report. Which is another question ... Change Data Capture or Change Tracking is the solution, I'd assume that this data can be queried just like data from a normal table? EDIT: I need a permanent audit trail, irregardless of time. I see that Change Data Capture has to do with the transaction logs, so this sounds finite to me.

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Google Analytics Visitors drop-off for certain region of site only

- by crmpicco

I have an issue with the tracking on my site where I have seen a dramatic drop off of visitors to the site from a certain region. I have four regions on my site at the moment, these are UK, EU, US and RoW (Rest of the World). The UK, EU and US regions are unaffected, only the RoW region suffers this drop-off. I have included a screen shot below from my GA account, which shows this effect. My GA code, which is included on every page on the site is below. I have changed the UA account number intentionally for this example. There have been no changes made to the GA account or the tracking code in a live environment for some considerable time, but for some reason I am seeing the drop-off for this region only. In the code below I am not tracking page views on certain pages as I have event tracking setup for these pages. <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-18721873-5']); _gaq.push(['_setCookiePath', '/row/']); if ( typeof(p_page) != 'undefined') { // do nothing if user is on above pages // N.B. there are a series of conditions in this if statement checking that we are not on a particular page } else { _gaq.push(['_trackPageview']); } </script>

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Where can you see the data that's been recorded by a tracking cookie?

- by frenchglen

I've always read that cookies can, and do, store sensitive information such as OTHER websites that you've visited outside the one to which the cookie belongs. I've started to read up about it and can see that it's persistent cookies which typically do this - and well I've started to look through cookie files on my computer - but I can't see any telling info in them! Just a few jumbled lines and not the scary urls of other sites that I'm looking for. How do I view them? Or is the raw data of visited urls only ever stored on the server end of the site that's tracking me? I'm on Win7 and can look at cookies from FF 12, Chrome 18, IE9 and Safari 5.1. Thanks for illuminating this once and for all.

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How do I get a remote tracking branch to stay up to date with remote origin in a bare Git repository?

- by Beau Simensen

I am trying to maintain a bare copy of a Git repository and having some issues keeping the remote tracking branches up to date. I create the remote tracking branches like this: git branch -t 0.1 origin/0.1 This seems to do what I need to do for that point in time. However, if I make changes to origin and then fetch with the bare repo, things start to fall apart. My workflow looks like this: git fetch origin It looks like all of the commits come in at that point, but my local copy of 0.1 is not being updated. I can see that the changes have been brought into the repository by doing the following: git diff 0.1 refs/remotes/origin/0.1 What do I need to do to get my tracking branch updated with the remote's updates? I feel like I must be missing a step or a flag somewhere.

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Using Google Analytics tracking URLs in Facebook ads

- by Ted

I generated the following Google Analytics tracking URL to use in a Facebook ad: https://www.somewebsite.org/?utm_source=facebook&utm_medium=cpc&utm_term=schools&utm_content=newsfeed&utm_campaign=facebookad3 I know the ad is being clicked (Facebook ad manager data) but the referred traffic is not appearing in my site's Google Analytics data. I think it's because Facebook is doing some weird redirect URL modifying. Any ideas?

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Analytics Tracking and SEO

- by Mahesh

I'm using piwik on some of my websites and recently switched from google analytics. I find most of the stuff same on both analytics. But i always had this question in mind that what am i supposed to track other than these ? Bounce rate Referral sites Keywords Geolocation Periodic data(Month, year, week) for above factors Any other SEO factors to be considered while tracking with any analytics software ?

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A Look at SQL Server 2008 Change Tracking

Before SQL Server 2008, you had to build a custom solution if you wanted to keep track of the changes to the data in your tables. SQL Server 2008 has a new offering called Change Tracking that keeps track of each DML event type and the keys of the row that was affected.

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Google analytics e-commerce tracking

- by crayden

Good morning or afternoon wherever you are, I am having issues with Google Analytics e-commerce tracking. On certain days it the e-commerce tracking is returning a value of $1.00 of revenue which is impossible because it is a hotel booking website. Im am so puzzled and not knowing where to go next with this. Any assistance is greatly appreciated. Thank you! Here is some code that might help, I received this from our contact who develops the booking engine. This is included on every page except the reservation confirmation page: <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-26956700-1']); _gaq.push(["_setDomainName", "none"]); _gaq.push(["_setAllowLinker", true]); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> This is included only on the reservation confirmation page: (The "${res.xxx}" elements are replaced on the server side with reservation details.) <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(["_setAccount", "UA-26956700-1"]); _gaq.push(["_setDomainName", "none"]); _gaq.push(["_setAllowLinker", true]); _gaq.push(["_trackPageview"]); _gaq.push(["_addTrans", "${res.confirmationNumber}", "Sunshine", "${res.grandTotal}", "${res.totalPriceTax}", "", "", "", ""]); _gaq.push(["_addItem", "${res.confirmationNumber}", "${res.roomType}", "", "", "${res.totalPrice}", "1"]); _gaq.push(["_addItem", "${res.confirmationNumber}", "Options", "", "","${res.otherChargeChoices.totalCostExclTax}", "1"]); _gaq.push(["_trackTrans"]); (function(){ var ga = document.createElement("script"); ga.type = "text/javascript"; ga.async = true; ga.src = ("https:" == document.location.protocol ? "https://ssl" : "http://www") + ".google-analytics.com/ga.js"; var s = document.getElementsByTagName("script")[0]; s.parentNode.insertBefore(ga, s); })();

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Looking for a web service for students tracking

- by shannoga

I am working Voluntary association with a low budget. They asked me to build a tracking system for the students they work with. It is fairly simple, it needs to let them store data on the student personal details and grades and have the ability to get reports and charts on the students achievements. Since their budget is low I thought looking fro a web service that can feet their needs. Any Idea's?

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Link Tracking

Finding the correct way to utilize your link tracking software is actually a very simple task for even the green SEO learner. Everyone knows that you want to have as many links as possible pointing to your site to increase your rankings in the SERP's thus increasing the amount of traffic coming to your site via major search engines.

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Change Tracking - 2008

Change tracking in SQL Server 2008 enables applications to obtain only changes that have been made to the user tables, along with the information about those changes. What are your servers really trying to tell you? Find out with new SQL Monitor 3.0, an easy-to-use tool built for no-nonsense database professionals.For effortless insights into SQL Server, download a free trial today.

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