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• Windows XP dual screen problems, user account related

  - by Chris

  I have had this issue with a few laptops now and it looks like it is some sort of user account problem. Specifics of the system are: Dell Laptop Windows XP Pro SP3 Non-domain member computer DLP Projector connected to laptop via VGA I use this setup almost daily to do presentations, always the mirrored display mode where I can see on the laptop monitor the same thing that is displayed on the projector. Today, when I boot up, I get the mirrored display at the login screen, but after I log in, it switches to Extended Desktop (like two desktops side-by-side). Fn+F8 just cycles through all the normal settings except the mirrored display. I created a new user account on the computer and it performs normally. Mirrored display works as normal. I have run into this about 4 times now and it always can be solved by creating a new user account on the computer, and then all is well. I would like to either: 1. Find a way to reset the customized settings for a specific user account which would hopefully make this go away, or 2. Find the specific setting that causes this so that I can easily fix it when the problem comes up. Creating new user accounts is kind of a pain and a easy fix must be out there somewhere.

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Microsites Can Boost Brand Engagement and Improve SEO

  Microsites can be used to boost a business's search engine optimisation efforts. They are also useful for engaging existing customers who are already familiar with a company's brand.

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• Change user login in Windows 7 (after a misprint in username)

  - by Artem Russakovskii

  I have an install of Windows 7 that I've already put a few days into. Today I realized I've made a mistake in the username and it's driving me nuts (my personal OCD). While changing the physical folder name is perhaps possible, though quite involved, I do not want to open that can of worms. What I want to do is simply change the username I give when the login prompt shows up. I thought it's possible by just renaming the user account in the User Accounts but that didn't work. Is it possible to do then? Or is the only way to create another user and spend hour migrating everything I'd already customized to that user?

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• Translatability Guidelines for Usability Professionals

  - by ultan o'broin

  There is a clearly a demand for translatability guidelines aimed at usability professionals working in the enterprise applications space, judging by Google Analytics and the interest generated in the Twitterverse by my previous post on the subject. So let's continue the conversation. I'll flesh out each of the original points a bit more in posts over the coming weeks. Bear in mind that large-scale enterprise translation is a process. It needs to be scalable, repeatable, maintainable, and above meet the requirements of automation. That doesn't mean the user experience needs to suffer, however. So, stay tuned for some translatability best practices for usability professionals....

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• "Slave" user accounts in GNU/Linux

  - by Vi

  How to make one user account to be like root for some other user account, e.g. to be able to read, write, chmod all it's files, chown from this account to master and back, kill/ptrace all it's processes and to all thinks root can, but limited only to that particular slave account? Now I'm simulating this by allowing "master" user to "sudo -u slaveuser" and setting setfacl -dRm u:masteruser:rwx ~slaveuser. It is useful as I run most desktop programs in separate user accounts, but need to move files between them sometimes. If it requires some simple kernel patch it is OK.

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• google analytics - real-time user stats vs audience overview user stats

  - by udog

  When looking at the real-time analytics reporting for our app, it shows around 150-180 users, say around 10AM (our peak usage time). When I look at the Audience Overview report for the same day (hourly breakdown), the number of users shown for the 10AM hour is over 1000. I'm sure this has to do with some sort of aggregation, but I would like to know more about how these two numbers are calculated in order to understand it.

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• Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

  - by Richard Lefebvre

  As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all... Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

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• Rails 4, not saving @user.save when registering new user

  - by Yuichi

  When I try to register an user, it does not give me any error but just cannot save the user. I don't have attr_accessible. I'm not sure what I am missing. Please help me. user.rb class User < ActiveRecord::Base has_secure_password validates :email, presence: true, uniqueness: true, format: { with: /\A([^@\s]+)@((?:[-a-z0-9]+\.)+[a-z]{2,})\Z/i } validates :password, presence: true, length: {minimum: 6} validates :nickname, presence: true, uniqueness: true end users_controller.rb class UsersController < ApplicationController def new @user = User.new end def create @user = User.new(user_params) # Not saving @user ... if @user.save flash[:success] = "Successfully registered" redirect_to videos_path else flash[:error] = "Cannot create an user, check the input and try again" render :new end end private def user_params params.require(:user).permit(:email, :password, :nickname) end end Log: Processing by UsersController#create as HTML Parameters: {"utf8"=>"?", "authenticity_token"=>"x5OqMgarqMFj17dVSuA8tVueg1dncS3YtkCfMzMpOUE=", "user"=>{"email"=>"[email protected]", "password"=>"[FILTERED]", "nickname"=>"example"}, "commit"=>"Register"} (0.1ms) begin transaction User Exists (0.2ms) SELECT 1 AS one FROM "users" WHERE "users"."email" = '[email protected]' LIMIT 1 User Exists (0.1ms) SELECT 1 AS one FROM "users" WHERE "users"."nickname" = 'example' LIMIT 1 (0.1ms) rollback transaction

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• devlog & community engagement: where to start?

  - by Lai Yu-Hsuan

  I heard one of the ways to promote games is to start a development log, but I haven't gotten it to this day. Where should I start? Though I have had a blog, this idea seems a infinite loop: Writing blog to promote game, then I have to promote my blog and nothing becomes easier. So, where do you post devlog? Or you post other interesting things in some communities? Are there some examples that I can learn from?

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• Change administrator username

  - by Fazlan

  I have accidentally typed my name wrong when I created the administrator account. Although I managed to change the user name at the login screen, I am unable to rename the /home/oldusername to /home/newusername. I tried most of the online tutorials, and it failed. The code I tried was this: usermod -l newusername -m -d /home/newusername oldusername But the output is: cannot lock /etc/passwd; try again later. How can I fix the issue and change the folder to newusername and expect all the applications to work as before?

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• `adduser [options] user group` fails ubuntu 11.04

  - by Rob

  I'm want to use adduser However it doesn't seem to work if I provide the second argument for the user's group root@a:~# adduser rick staff adduser: The user `rick' does not exist. The group exists root@a:~# addgroup staff addgroup: The group `staff' already exists. The man page says this should work... adduser [options] user group Any ideas? I can do: adduser --ingroup staff rick So no massive issue, just seems strange.

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• Internet Marketing Consultant Engagement

  I heard a great line from a colleague a while back say he has seen so many times where the consultant says I have the experience and the business owner had the money, when the relationship was over it seems like the consultant had the money and the business owner had the "experience." How many business owners do you think have been there before? This is why so many business owners are gun shy in dealing with internet marketing and marketing in general.

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• Windows 8: User profile service service failed the login. User Profile can not be loaded

  - by Ryanmt

  I removed accounts that were hosted on a separate drive before upgrading to windows 8 from 7 yesterday. However, now I get the User profile service service failed the login. User Profile can not be loaded. error whenever I try to access any new account. I've attempted it: from safe mode (suggestions here ) net user test \ADD Editing the permissions on the %sysdrive%\Users\Default folder to ensure it is readable Every attempt is met with the same error. Additionally, I do not see any new entries created in the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList registry entry. I'm not sure I understand why a failed user creation wouldn't trigger an error... but that seems to be what is happening here.

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• Why do some user agents have spam urls in them?

  - by Erx_VB.NExT.Coder

  If you go to (say) the last 100 entries (visits) to the botsvsbrowsers.com website (exact link, feel free to take a look: http://www.botsvsbrowsers.com/recent/listings/index.html ), you'd notice that almost every User Agent that has the keywords "Opera" and "Presto" inside them, will almost certainly have a web link (URL/Web Address) inside it, and it won't just be a normal web address, but a HTML anchor tag/link to that address. Why is this so, I could not even find a single discussion about it on the internet, nowhere, I tried varying my search terms many times. If the user agent contains the words "Opera" and "Presto" it doesnt mean it will have this weblink, but it means there is about an 80% change that it will. A typical anchor tag/link inside a user agent will look like this: Mozilla/4.0 <a href="http://osis-uk.co.uk/disabled-equipment">disability equipment</a> (Windows NT 5.1; U; en) Presto/2.10.229 Version/11.60 If you check it out at the website, http://www.botsvsbrowsers.com/recent/listings/index.html you will notice that the back and forward arrows are in there unescaped format. This isn't just true for botsvsbrowsers, but several other user agent listing sites. I'm really confused and feel line I'm in a room full of 10,000 people and am the only one seeing this ghost :). If I'm doing statistical analysis, should I include or exclude this type of user agent from my listing (ie: are these just normal users who've set their user agents to attempt to drive some traffic to their sites as they browser the web), or is there something else going on? The fact that it is so consistent in terms of its format leads me to believe that it is an automated process (the setting or alteration of the user agent) so I cannot decide or understand the process by which this change is made (I know how to change a user agent), but unsure which program or facility is doing this, especially since it is exclusive to Opera (Presto) user agents that are beyond I think an 8 or 9 point something browser version. I've run some statistical tests, parsing entries from all over the place, writing custom programs, to get a better understanding of this. Keep in mind that I see normal URL's in user agents infrequently, they are just text such as +http://www.someSite.com appended to a user agent normally, especially if its a crawler or bot it provided its service URL, this is normal and isnt done with an embedded link (A HREF=) etc, so I'm not talking about "those".

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• Extending the User model with custom fields in Django

  - by Gaurav

  I am trying to extend the User model so that I can add my own custom fields but I keep getting an error stating: 'NoneType' object has no attribute '_default_manager' whenever I try to use user.get_profile() to add values to the custom field i.e. whenever I use it like so: user = User.objects.create_user(username, email, password) user.first_name = fname user.last_name = lname user.save() uinfo = user.get_profile() uinfo.timezone = "Asia/Pune" uinfo.save() I have already followed the steps given at http://stackoverflow.com/questions/44109/extending-the-user-model-with-custom-fields-in-django/965883#965883 with no luck.

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• finding the user of iis apppool \ defaultapppool

  - by LosManos

  My IIS apppool user is trying to create a folder but fails. How do I find out which User it is? Let's say I don't know much about IIS7 but need to trace whatever is happening through tools. Place of crime is WinSrv2008 with IIS7. So I fire up Sysinternals/ProcessMonitor to find out what is happening. I find Access denied on a folder just as I suspected. But which user? I add the User column to the output and it says IIS Apppool\Defaultapppool in capitals. Well... that isn't a user is it? If I go to IIS and its Apppools and Advanced settings and Process model and Identity I can see clues about which user it is but that is only because I know IIS. What if it had been Apache or LightHttpd or whatever? How do I see the user to give the appropriate rights to?

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• How to create a new user group and add user to it in Ubuntu 12.04

  - by Omal Lasitha

  My OS is Ubuntu 12.04.1 Desktop version (32bit). I want to create a new group called restricted which allows its users to use Audio devices and Video devices only, and I want to add a user called visitors to that group. By using Users and Groups, I was able to create a new user account called visitors, and a new group called restricted. But I can't figure out how to add those settings to the group restricted, and add the visitors user account to that group. I tried Google-ing, but every search result was about accessing root privileges and all, and I couldn't find answers on this specific topic.

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• Text Expansion Awareness for UX Designers: Points to Consider

  - by ultan o'broin

  Awareness of translated text expansion dynamics is important for enterprise applications UX designers (I am assuming all source text for translation is in English, though apps development can takes place in other natural languages too). This consideration goes beyond the standard 'character multiplication' rule and must take into account the avoidance of other layout tricks that a designer might be tempted to try. Follow these guidelines. For general text expansion, remember the simple rule that the shorter the word is in the English, the longer it will need to be in English. See the examples provided by Richard Ishida of the W3C and you'll get the idea. So, forget the 30 percent or one inch minimum expansion rule of the old Forms days. Unfortunately remembering convoluted text expansion rules, based as a percentage of the US English character count can be tough going. Try these: Up to 10 characters: 100 to 200% 11 to 20 characters: 80 to 100% 21 to 30 characters: 60 to 80% 31 to 50 characters: 40 to 60% 51 to 70 characters: 31 to 40% Over 70 characters: 30% (Source: IBM) So it might be easier to remember a rule that if your English text is less than 20 characters then allow it to double in length (200 percent), and then after that assume an increase by half the length of the text (50%). (Bear in mind that ADF can apply truncation rules on some components in English too). (If your text is stored in a database, developers must make sure the table column widths can accommodate the expansion of your text when translated based on byte size for the translated character and not numbers of characters. Use Unicode. One character does not equal one byte in the multilingual enterprise apps world.) Rely on a graceful transformation of translated text. Let all pages to resize dynamically so the text wraps and flow naturally. ADF pages supports this already. Think websites. Don't hard-code alignments. Use Start and End properties on components and not Left or Right. Don't force alignments of components on the page by using texts of a certain length as spacers. Use proper label positioning and anchoring in ADF components or other technologies. Remember that an increase in text length means an increase in vertical space too when pages are resized. So don't hard-code vertical heights for any text areas. Don't be tempted to manually create text or printed reports this way either. They cannot be translated successfully, and are very difficult to maintain in English. Use XML, HTML, RTF and so on. Check out what Oracle BI Publisher offers. Don't force wrapping by using tricks such as /n or /t characters or HTML BR tags or forced page breaks. Once the text is translated the alignment will be destroyed. The position of the breaking character or tag would need to be moved anyway, or even removed. When creating tables, then use table components. Don't use manually created tables that reply on word length to maintain column and row alignment. For example, don't use codeblock elements in HTML; use the proper table elements instead. Once translated, the alignment of manually formatted tabular data is destroyed. Finally, if there is a space restriction, then don't use made-up acronyms, abbreviations or some form of daft text speak to save space. Besides being incomprehensible in English, they may need full translations of the shortened words, even if they can be figured out. Use approved or industry standard acronyms according to the UX style rules, not as a space-saving device. Restricted Real Estate on Mobile Devices On mobile devices real estate is limited. Using shortened text is fine once it is comprehensible. Users in the mobile space prefer brevity too, as they are on the go, performing three-minute tasks, with no time to read lengthy texts. Using fragments and lightning up on unnecessary articles and getting straight to the point with imperative forms of verbs makes sense both on real estate and user experience grounds.

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• The Best Ways to Lock Down Your Multi-User Computer

  - by Lori Kaufman

  Whether you’re sharing a computer with other family members or friends at home, or securing computers in a corporate environment, there may be many reasons why you need to protect the programs, data, and settings on the computers. This article presents multiple ways of locking down a Windows 7 computer, depending on the type of usage being employed by the users. You may need to use a combination of several of the following methods to protect your programs, data, and settings. How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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• administrator user unable to login, suspicious user accounts "sky$", "admin$"

  - by mks

  I have a Windows 2008 R2 Standard (64 bit) running in a virtual machine. Suddenly from yesterday onwards I am not able to login as administrator. Nobody changed the password. Both in the console as well as using remote desktop I am unable to login. Whenever I login as Administrator I am getting this error: "The user name or password is incorrect" Nothing has changed in the machine and I have logged in the past successfully both through console and via remote desktop several time on the same machine. One strange behaviour I noticed is, I am seeing some additional user accounts if I try to login as other user. The suspicious user account are: sky$ admin$ SUPPORT_388945a0 Is it created by some malware/virus? Or is it some windows hidden account? Microsoft site says that SUPPORT_388945a0 is: The Support_388945a0 account enables Help and Support Service interoperability with signed scripts. This account is primarily used to control access to signed scripts that are accessible from within Help and Support Services. Administrators can use this account to delegate the ability for an ordinary user, who does not have administrative access over a computer, to run signed scripts from links embedded within Help and Support Services. These scripts can be programmed to use the Support_388945a0 account credentials instead of the user’s credentials to perform specific administrative operations on the local computer that otherwise would not be supported by the ordinary user’s account. When the delegated user clicks on a link in Help and Support Services, the script executes under the security context of the Support_388945a0 account. This account has limited access to the computer and is disabled by default. However I am not sure from where this "admin$" and "sky$" came. Anyone has similar experience?

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• When to mark a user story as done in scrum?

  - by Saeed Neamati

  There is a notion in scrum that emphasizes delivery of workable units at the end of each sprint. Each workable unit also maps directly of indirectly to a user story and when in new sprint PO introduces new PBI (new user stories), this means that practically team can't always go back to previous user stories to do the rest of the job, which in turn means that when you implement a user story, you should do it as complete as it's known to the team in that time, and you shouldn't forget anything (something like "I'm sorry, I've forgotten to implement validation for that input control" or "I didn't know that cross-browser check is part of the user story"). At the other hand, test, backward compatibility, acceptance criteria, deployment and more and more concepts come after each user story. So, when can team members know that the user story is done completely, not just for demo, and start a new one?

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• Link between tests and user stories

  - by Sardathrion

  I have not see these links explicitly stated in the Agile literature I have read. So, I was wondering if this approach was correct: Let a story be defined as "In order to [RESULT], [ROLE] needs to [ACTION]" then RESULT generates system tests. ROLE generates acceptance tests. ACTION generates component and unit tests. Where the definitions are the ones used in xUnit Patterns which to be fair are fairly standard. Is this a correct interpretation or did I misunderstand something?

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• Methods to Validate User Supplied Data

  - by clifgray

  I am working on a website where users record data from certain locations and they input an address to tag that location with a GPS coordinate. Pretty frequently those locations are tagged more than a mile away from the actual location and I am trying to implement a few ways to validate the data. Right now I am thinkiing of: having a tag of location pages for other users to say "incorrect location" so I can go one by one and fix it letting users with a decent amount of experience (reputation) edit the location GPS coordinates making the location be validated by a mod before it goes live and they make sure it is a good location Are these reasonable? I know the first will take a lot of my time and I would love some suggestions.

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• administrator user unable to login, suspicious user accounts "sky$", "admin$"

  - by mks

  I have a Windows 2008 R2 Standard (64 bit) running in a virtual machine. Suddenly from yesterday onwards I am not able to login as administrator. Nobody changed the password. Both in the console as well as using remote desktop I am unable to login. Whenever I login as Administrator I am getting this error: "The user name or password is incorrect" Nothing has changed in the machine and I have logged in the past successfully both through console and via remote desktop several time on the same machine. One strange behaviour I noticed is, I am seeing some additional user accounts if I try to login as other user. The suspicious user account are: sky$ admin$ SUPPORT_388945a0 Is it created by some malware/virus? Or is it some windows hidden account? Microsoft site says that SUPPORT_388945a0 is: The Support_388945a0 account enables Help and Support Service interoperability with signed scripts. This account is primarily used to control access to signed scripts that are accessible from within Help and Support Services. Administrators can use this account to delegate the ability for an ordinary user, who does not have administrative access over a computer, to run signed scripts from links embedded within Help and Support Services. These scripts can be programmed to use the Support_388945a0 account credentials instead of the user’s credentials to perform specific administrative operations on the local computer that otherwise would not be supported by the ordinary user’s account. When the delegated user clicks on a link in Help and Support Services, the script executes under the security context of the Support_388945a0 account. This account has limited access to the computer and is disabled by default. However I am not sure from where this "admin$" and "sky$" came. Anyone has similar experience?

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