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• Tom Cruise: Meet Fusion Apps UX and Feel the Speed

  - by ultan o'broin

  Unfortunately, I am old enough to remember, and now to admit that I really loved, the movie Top Gun. You know the one - Tom Cruise, US Navy F-14 ace pilot, Mr Maverick, crisis of confidence, meets woman, etc., etc. Anyway, one of more memorable lines (there were a few) was: "I feel the need, the need for speed." I was reminded of Tom Cruise recently. Paraphrasing a certain Senior Vice President talking about Oracle Fusion Applications and user experience at an all-hands meeting, I heard that: Applications can never be too easy to use. Performance can never be too fast. Developers, assume that your code is always "on". Perfect. You cannot overstate the user experience importance of application speed to users, or at least their perception of speed. We all want that super speed of execution and performance, and increasingly so as enterprise users bring the expectations of consumer IT into the work environment. Sten Vesterli (@stenvesterli), an Oracle Fusion Applications User Experience Advocate, also addressed the speed point artfully at an Oracle Usability Advisory Board meeting in Geneva. Sten asked us that when we next Googled something, to think about the message we see that Google has found hundreds of thousands or millions of results for us in a split second (for example, About 8,340,000 results (0.23 seconds)). Now, how many results can we see and how many can we use immediately? Yet, this simple message communicating the total results available to us works a special magic about speed, delight, and excitement that Google has made its own in the search space. And, guess what? The Oracle Application Development Framework table component relies on a similar "virtual performance boost", says Sten, when it displays the first 50 records in a table, and uses a scrollbar indicating the total size of the data record set. The user scrolls and the application automatically retrieves more records as needed. Application speed and its perception by users is worth bearing in mind the next time you're at a customer site and the IT Department demands that you retrieve every record from the database. Just think of... Dave Ensor: I'll give you all the rows you ask for in one second. If you promise to use them. (Again, hat tip to Sten.) And then maybe think of... Tom Cruise. And if you want to read about the speed of Oracle Fusion Applications, and what that really means in terms of user productivity for your entire business, then check out the Oracle Applications User Experience Oracle Fusion Applications white papers on the usable apps website.

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• What’s New from the Oracle Marketing Cloud at Oracle OpenWorld 2014

  - by Kathryn Perry

  A Guest Post by Laura Vogel, Director, Oracle Marketing Cloud Events (pictured left) Marketing—CX Central is your hub for all things Marketing related at OpenWorld in San Francisco, September 28-October 2, 2014. Learn how to personalize the modern marketing journey to improve customer loyalty. We’re hosting more than 60 breakout sessions, half of which will highlight customer success stories from marquee brands including Bizo, Comcast, Dell, Epson, John Deere, Lane Bryant, ReadyTalk and Shutterfly. Moscone West, Levels 2 and 3To learn more about how modern marketing works, visit Moscone West, levels 2 and 3, for exciting demos of each of the Oracle Marketing Cloud solutions (BlueKai, Compendium, Eloqua, Push I/O, and Responsys). You also can check out our stations for Vertical Marketing Best Practices, the Markie Awards, and more! CX Spotlight Sessions “Accelerating Big Profits in Big Data,” Jeff Tanner, Baylor University “Using Content Marketing to Impact Every Stage of the Buyer’s Journey,” Jennifer Agustin, Bizo “Expanding Your Marketing with Proven Testing and Optimization,” Brian Border, Shutterfly and Matthew Balthazor, Epson “Modern Marketing: The New Digital Dialogue,” Cory Treffiletti, Oracle A Special Marquee SessionDell’s Hayden Mugford will speak on "The Digital Ecosystem: Driving Experience Through Contact Engagement.” She will highlight how the organization built a digital ecosystem that supports a behaviorally driven, multivehicle nurturing campaign. The Dell 1:1 Global Marketing team worked with multiple partners to innovate integrations with Oracle Eloqua, Oracle Real-Time Decisions for real-time decision logic, and a content management system (CMS) that enables 100 percent customized e-mails. The program doubled average order values for nurtured contacts versus non-nurtured and tripled open and click-through rates versus push e-mail. It Wouldn’t Be an Oracle Marketing Cloud Event Without a Party!We’re hosting CX Central Fest: a unique customer experience specifically designed for attendees of CX Central. It will include a chance to rock out at a private concert featuring Los Angeles indie electronic pop group, Capital Cities! Join us Tuesday, September 30 from 7-9 p.m. Other Oracle Marketing Cloud Session Highlights Thought leadership by role Exploring the benefits of moving to the Cloud Product line roadmaps and innovations in Marketing Technical deep dives for product lines within Marketing Best practices and impactful business measurements Solutions that are integrated across CX Target AudienceSession content is geared toward professionals in Marketing, Marketing Operations, Marketing Demand Generation, Social: Chief Marketing Officers, Vice Presidents, Directors and Managers. OutcomesCustomers attending Marketing—CX Central @ OpenWorld will be able to: Gain insight into delivering consistent cross-channel marketing Discover how to provide the right information to the right customer at the right time and with the right channel Get answers to burning questions and advice on business challenges Hear from other Oracle customers about recommended best practices to help their organization move forward Network and share ideas to help create a strategy for connecting with customers in better ways Resources At a Glance Register Now Track Site—View Marketing Sessions 72 1024x768 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Focus on Session Doc Downloadable Justification Email OpenWorld is a fabulous way for you to see all that Oracle Marketing Cloud has to offer. Register today.

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• CRMIT’s HIGH VALUE CRM++ PLUGINS FOR CRM On DEMAND

  - by Soumo Das

  Customer satisfaction and experience being the two most considerable factors, these days businesses are on the lookout for automation tools that are world class, agile and keep quality at its core. CRMIT has developed such tools using cutting edge technologies and abstracting industry best practices and R&D.  Self Service Portal  With customers being so meticulous about regular updates and reliable access to their data, administrators just cannot think of walking a thin line. Surviving without a resource that provides a track of customer requirements for services available 24 x 7 can severely affect the productivity. In such a scenario, CRMIT’s Self Service Portal (SSP) is the best solution. This not only tracks the required customer data, but also allows companies to stay in tune with their employees, vendors and stakeholders.   One can directly sign up to become a CRMOD contact and SSP user. One need not use the database, as operations and interactions are d at run time. This is a fully configurable solution that tracks results periodically, thus making it easy for end users. It also offers better security and data visibility that enables users to progress smoothly. Quote and Order Management   When dealing with quotes, contracts and orders becomes complicated, only Quote & Order Management can work as a one-stop solution. CRMIT offers this great tool for managing all this information and for taking care of customer orders and service requirements.  This CRM On Demand plug-in allows one to create a new quote or copy the existing one. Products can be directly added from the product list of CRMOD and the pricing is calculated automatically. Quote can be generated and mailed to the external users in PDF, HTML and XLS formats. This not only allows management of quotes in an enhanced manner, but also supports various billing and tax calculation features that make work effortless.    Report Scheduler  When it comes to analyzing and providing statistics of various business processes currently running in an organization, one cannot depend on manual updates, which sometimes may be inaccurate or even delayed. CRMIT provides a SaaS based powerful solution - Report Scheduler - that allows CRM users to schedule reports as per the frequencies and then receive them as email attachments at the scheduled time.   With this powerful tool, administrators can control the report scheduler for assigning specific reports to specific users. After that, users can login and schedule any assigned report for viewing at particular intervals on monthly, weekly or daily basis. Additionally, users can also copy the mail to external users and can choose the preferred format. The best part is that sharing business data with third party become easy with this and for viewing reports, users need not log into their CRMOD account.  CRM On Demand Offline Solution CRM On-Demand Offline is another great CRM++ extension that allows one to work in both online and offline modes. Synchronizing both the modes is absolutely easy and offers ease while working. CRM OD offline works as an automation tool that not only improves efficiency, but also works as a backup in most cases. It is readily available as a windows application installer and requires users to be online only while validating and synchronizing. The best part is that working in the offline mode also works as a backup. 

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• Oracle Products Reflect Key Trends Shaping Enterprise 2.0

  - by kellsey.ruppel(at)oracle.com

  Following up on his predictions for 2011, we asked Enterprise 2.0 veteran Andy MacMillan to map out the ways Oracle solutions are at the forefront of industry trends--and how Oracle customers can benefit in the coming year. 1. Increase organizational awareness | Oracle WebCenter Suite Oracle WebCenter Suite provides a unique set of capabilities to drive organizational awareness. In particular, the expansive activity graph connects users directly to key enterprise applications, activities, and interests. In this way, applicable and critical business information is automatically and immediately visible--in the context of key tasks--via real-time dashboards and comprehensive reporting. Oracle WebCenter Suite also integrates key E2.0 services, such as blogs, wikis, and RSS feeds, into critical business processes, including back-office systems of records such as ERP and CRM systems. 2. Drive online customer engagement | Oracle Real-Time Decisions With more and more business being conducted on the Web, driving increased online customer engagement becomes a critical key to success. This effort is usually spearheaded by an increasingly important executive role, the Head of Online, who usually reports directly to the CMO. To help manage the Web experience online, Oracle solutions are driving a new kind of intelligent social commerce by combining Oracle Universal Content Management, Oracle WebCenter Services, and Oracle Real-Time Decisions with leading e-commerce and product recommendations. Oracle Real-Time Decisions provides multichannel recommendations for content, products, and services--including seamless integration across Web, mobile, and social channels. The result: happier customers, increased customer acquisition and retention, and improved critical success metrics such as shopping cart abandonment. 3. Easily build composite applications | Oracle Application Development Framework Thanks to the shared user experience strategy across Oracle Fusion Middleware, Oracle Fusion Applications and many other Oracle Applications, customers can easily create real, customer-specific composite applications using Oracle WebCenter Suite and Oracle Application Development Framework. Oracle Application Development Framework components provide modular user interface components that can build rich, social composite applications. In addition, a broad set of components spanning BPM, SOA, ECM, and beyond can be quickly and easily incorporated into composite applications. 4. Integrate records management into a global content platform | Oracle Enterprise Content Management 11g Oracle Enterprise Content Management 11g provides leading records management capabilities as part of a unified ECM platform for managing records, documents, Web content, digital assets, enterprise imaging, and application imaging. This unique strategy provides comprehensive records management in a consistent, cost-effective way, and enables organizations to consolidate ECM repositories and connect ECM to critical business applications. 5. Achieve ECM at extreme scale | Oracle WebLogic Server and Oracle Exadata To support the high-performance demands of a unified and rationalized content platform, Oracle has pioneered highly scalable and high-performing ECM infrastructures. Two innovations in particular helped make this happen. The core ECM platform itself moved to an Enterprise Java architecture, so organizations can now use Oracle WebLogic Server for enhanced scalability and manageability. Oracle Enterprise Content Management 11g can leverage Oracle Exadata for extreme performance and scale. Likewise, Oracle Exalogic--Oracle's foundation for cloud computing--enables extreme performance for processor-intensive capabilities such as content conversion or dynamic Web page delivery. Learn more about Oracle's Enterprise 2.0 solutions.

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• B2B - OSB Action Series

  - by Ramesh Nittur

  What are we planning 1. Why there is a synergy between OSB B2B integration. 2. Integrating OSB - B2B for a healthcare scenario 3. Various Integration pattern for OSB - B2B integration 4. Correlation of messages from OSB perspective 5. Correlation of messges from B2B perspective. 6. User experience in B2B, user experience in OSB.

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• Oracle WebCenter: Social Networking & Collaboration

  - by kellsey.ruppel(at)oracle.com

  We’ve talked in previous weeks about the key goals of the new release of WebCenter are providing a Modern User Experience, unparalleled Application Integration, converging all the best of the existing portal platforms into WebCenter and delivering a Common User Experience Architecture.  We’ve provided an overview of Oracle WebCenter and discussed some of the other key goals in previous weeks, and this week, we’ll focus on how the new release of Oracle WebCenter provides unprecedented Social Networking and Collaboration.We recently talked with Carin Chan, Principal Product Manager at Oracle, around the topic of Social Networking and Collaboration. In today’s work environment, employees have come to expect social and collaborative services to augment their work environment. Whether it is to post a blog or to poll fellow coworkers, employees expect and demand access to highly integrated, collaborative work environments that allow them to quickly contribute at work -- whether it is to make informed decisions, contribute on projects, or share knowledge.Social and collaborative services from Oracle WebCenter add an immeasurable amount of value to achieving a modern user experience. Oracle WebCenter Services provides rich and comprehensive social computing services that include services such as wikis, blogs, instant messaging, presence, activity streams and graphs, and polls/surveys that offer employees access to rich collaborative services to work efficiently.Employees can create pages or spaces that mix and match collaborative services while bringing in data from other applications to share with groups, teams, or organizations. These out of the box social and collaborative services include: People Connections and Activity Streams enable users to quickly assemble and visualize their social business networks and track user activities.Activity Graphs tracks all user activities in real-time and gathers intelligence about these users, their connections and the way they use information to make educated recommendations and provide on the spot information discovery.Wikis and blogs enable the community authoring of documents and sharing of ideas and also allow for the gathering of feedback and comments on those ideas.Tags and links allow users to easily mark, connect and share information with others.RSS feeds are available to track new or changed information related to discussion forums, processes or activities in an Oracle WebCenter environment.Discussion forums enable sharing of group knowledge and easy creation of communities around specific topics.Announcements allow you to manage and publish important news to your user base.Instant Messaging and Presence enable real-time awareness and communication with available users in the context of a business task.Web and Voice Conferencing enables real-time communication with internal and external business users.Lists provide a way to manage list data directly on the web as well as export and import it from and to Microsoft Excel.Oracle WebCenter Analytics provides comprehensive reporting metrics on activity and content usage within portals or composite applications.Activity Streams allow you to track activities and visualize your business networks.While being able to integrate into your portal deployment, these services are also integrated into how users are already working. This includes integration with software such as Microsoft Outlook, Microsoft Office and mobile devices such as the Apple iPhone. These services are just a tip of the iceberg regarding social and collaborative services that Oracle WebCenter has to offer your employees. Be sure to keep checking back this week for in future posts, we’ll delve deeper into a few of these collaborative services and discuss how a combination of collaborative services offer a better portal deployment to empower business users. Technorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, social, activity streams, blogs, wikis

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• Finding the maximum value/date across columns

  - by AtulThakor

  While working on some code recently I discovered a neat little trick to find the maximum value across several columns….. So the starting point was finding the maximum date across several related tables and storing the maximum value against an aggregated record. Here's the sample setup code: USE TEMPDB IF OBJECT_ID('CUSTOMER') IS NOT NULL BEGIN DROP TABLE CUSTOMER END IF OBJECT_ID('ADDRESS') IS NOT NULL BEGIN DROP TABLE ADDRESS END IF OBJECT_ID('ORDERS') IS NOT NULL BEGIN DROP TABLE ORDERS END SELECT 1 AS CUSTOMERID, 'FREDDY KRUEGER' AS NAME, GETDATE() - 10 AS DATEUPDATED INTO CUSTOMER SELECT 100000 AS ADDRESSID, 1 AS CUSTOMERID, '1428 ELM STREET' AS ADDRESS, GETDATE() -5 AS DATEUPDATED INTO ADDRESS SELECT 123456 AS ORDERID, 1 AS CUSTOMERID, GETDATE() + 1 AS DATEUPDATED INTO ORDERS .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; }   Now the code used a function to determine the maximum date, this performed poorly. After considering pivoting the data I opted for a case statement, this seemed reasonable until I discovered other areas which needed to determine the maximum date between 5 or more tables which didn't scale well. The final solution involved using the value clause within a sub query as followed. SELECT C.CUSTOMERID, A.ADDRESSID, (SELECT MAX(DT) FROM (Values(C.DATEUPDATED),(A.DATEUPDATED),(O.DATEUPDATED)) AS VALUE(DT)) FROM CUSTOMER C INNER JOIN ADDRESS A ON C.CUSTOMERID = A.CUSTOMERID INNER JOIN ORDERS O ON O.CUSTOMERID = C.CUSTOMERID .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } As you can see the solution scales well and can take advantage of many of the aggregate functions!

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• Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

  - by Richard Lefebvre

  To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th. Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM. The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate. Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants. If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to [email protected] by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority. What will we cover: This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more. Topics covered: Fusion CRM Introduction Fusion CRM Security Introduction Fusion Functional Setup Manager Introduction Customer Model Introduction Customer Center Introduction Customer Data Management Introduction Marketing & Campaigns Introduction Lead Management Introduction Territory Management Introduction Territory Modeling Introduction with Exercise Opportunity Management Introduction Forecasting Introduction Analytics Introduction CRM For Microsoft Outlook Introduction Customizing with Composers Introduction Roundtable Discussions, and time for hands-on labs (day 2, 3, 4) Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback Bootcamp Goals: Enable a new Fusion CRM implementation team member to: Describe the scope of Oracle Fusion CRM applications Describe the basic security model Describe the customer model Perform common sales and marketing user transactions Access and navigate the Functional Setup Manager Model territories in Fusion CRM using sample business requirements Do necessary planning before implementing the offerings and options Describe the analytics available with the Fusion CRM product Describe the basic page customizations that can be done to meet business requirements Find documentation and other courses to assist in performing setup tasks Expectations: This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers. Who should attend: This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution. Intended Audience: Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications. Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization. This Bootcamp is designed for people who: Will deliver Fusion CRM implementations Have had little or no exposure to Fusion CRM applications Are familiar with at least one other CRM application Have a business analyst level of technical background Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp. Fees: This event is FREE of charge for Oracle partners. When: 24 July – 26 July, 2012 (8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs) Where: Paris, France (Location to be defined) Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th. Agenda: The final agenda and registration details will be issued closer to the event date.  

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• JD Edwards Apps in a Box - Update

  - by Hartmut Wiese

  Summary and clarification JD Edwards Apps in a box is a Partner offering to the customer. We as Oracle have a huge interest in getting a successful offering to the market and we help the Partner building their offering. We provide components like JD Edwards EnterpriseOne and the Hardware. The Business Partner adds the installation services and position this as a solution to the market for a single price. As you know JD Edwards EnterpriseOne can run on multiple hardware platforms. Linux/X-86 version As you all know we do have JD Edwards VM Templates available from Oracle for the X-86 architecture. Each Partner should or is already able to install JD Edwards EnterpriseOne using these images from our software delivery cloud. We built a master bill of material for a X3-2 Hardware configuration now. It has been uploaded on the Community Workspace now. This is a SUGGESTION and limited to 50 Users MAX. However I strongly recommend you to do a sizing as usual and verify the configuration for each opportunity individually. T4-1/X3-2 version Oracle is not providing similar images for the T4-1 SPARC / SOLARIS architecture. There is an Optimized Solution Team inside Oracle who has created an Optimized Solution for JD Edwards some time ago. They created a whitepaper which is still available to download. This whitepaper was used as a starting point however we decided to build a new version of it using the latest Software and Hardware available. This has now been finalized and we are happy to provide this to our partners. This image is more a service we provide for each partner which they can reuse and extend based on their individual offerings. It is not an official supported Oracle Product and cannot be used to deploy to customers immediately. You cannot resell “JDE in a box”. You can use these images to save time while building your own Go-to-Market offering. You might want to add functionality like Mobility. It is also not complete as also the Deployment Server needs to be configured individually at the customer site. We will create some documentation about: what this images contains (and what not)? what final installation activities needs to be provided by each VAD/Partner in this process?  I will send an email to the community once we are ready to share it. You find these assets than in the Community Workspace. The Business Model with Oracle Hardware For those who have not done any Hardware business with Oracle yet: Usually a HW reseller orders the hardware through a Value Add Distributors (VAD) and not from Oracle directly. Each Partner needs to have Hardware Resell rights to do so. The VAD is assembling the boxes according to the needs of each customer. It is easily possible for them to prepare the boxes with the images we/you provide. However the final configuration is something a reseller/implementer needs to do at the customer site. This process is not the same in the EMEA region. Sometimes a VAD are taking the order but they do not see the Hardware at all. In those cases a VAD cannot provide any help with the pre-loading of any images and the reseller/implementer needs to do that. In some countries we do not have VADs at all.

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• Partner Blog Series: PwC Perspectives - "Is It Time for an Upgrade?"

  - by Tanu Sood

  Is your organization debating their next step with regard to Identity Management? While all the stakeholders are well aware that the one-size-fits-all doesn’t apply to identity management, just as true is the fact that no two identity management implementations are alike. Oracle’s recent release of Identity Governance Suite 11g Release 2 has innovative features such as a customizable user interface, shopping cart style request catalog and more. However, only a close look at the use cases can help you determine if and when an upgrade to the latest R2 release makes sense for your organization. This post will describe a few of the situations that PwC has helped our clients work through. “Should I be considering an upgrade?” If your organization has an existing identity management implementation, the questions below are a good start to assessing your current solution to see if you need to begin planning for an upgrade: Does the current solution scale and meet your projected identity management needs? Does the current solution have a customer-friendly user interface? Are you completely meeting your compliance objectives? Are you still using spreadsheets? Does the current solution have the features you need? Is your total cost of ownership in line with well-performing similar sized companies in your industry? Can your organization support your existing Identity solution? Is your current product based solution well positioned to support your organization's tactical and strategic direction? Existing Oracle IDM Customers: Several existing Oracle clients are looking to move to R2 in 2013. If your organization is on Sun Identity Manager (SIM) or Oracle Identity Manager (OIM) and if your current assessment suggests that you need to upgrade, you should strongly consider OIM 11gR2. Oracle provides upgrade paths to Oracle Identity Manager 11gR2 from SIM 7.x / 8.x as well as Oracle Identity Manager 10g / 11gR1. The following are some of the considerations for migration: Check the end of product support (for Sun or legacy OIM) schedule There are several new features available in R2 (including common Helpdesk scenarios, profiling of disconnected applications, increased scalability, custom connectors, browser-based UI configurations, portability of configurations during future upgrades, etc) Cost of ownership (for SIM customers)\ Customizations that need to be maintained during the upgrade Time/Cost to migrate now vs. waiting for next version If you are already on an older version of Oracle Identity Manager and actively maintaining your support contract with Oracle, you might be eligible for a free upgrade to OIM 11gR2. Check with your Oracle sales rep for more details. Existing IDM infrastructure in place: In the past year and half, we have seen a surge in IDM upgrades from non-Oracle infrastructure to Oracle. If your organization is looking to improve the end-user experience related to identity management functions, the shopping cart style access request model and browser based personalization features may come in handy. Additionally, organizations that have a large number of applications that include ecommerce, LDAP stores, databases, UNIX systems, mainframes as well as a high frequency of user identity changes and access requests will value the high scalability of the OIM reconciliation and provisioning engine. Furthermore, we have seen our clients like OIM's out of the box (OOB) support for multiple authoritative sources. For organizations looking to integrate applications that do not have an exposed API, the Generic Technology Connector framework supported by OIM will be helpful in quickly generating custom connector using OOB wizard. Similarly, organizations in need of not only flexible on-boarding of disconnected applications but also strict access management to these applications using approval flows will find the flexible disconnected application profiling feature an extremely useful tool that provides a high degree of time savings. Organizations looking to develop custom connectors for home grown or industry specific applications will likewise find that the Identity Connector Framework support in OIM allows them to build and test a custom connector independently before integrating it with OIM. Lastly, most of our clients considering an upgrade to OIM 11gR2 have also expressed interest in the browser based configuration feature that allows an administrator to quickly customize the user interface without adding any custom code. Better yet, code customizations, if any, made to the product are portable across the future upgrades which, is viewed as a big time and money saver by most of our clients. Below are some upgrade methodologies we adopt based on client priorities and the scale of implementation. For illustration purposes, we have assumed that the client is currently on Oracle Waveset (formerly Sun Identity Manager).   Integrated Deployment: The integrated deployment is typically where a client wants to split the implementation to where their current IDM is continuing to handle the front end workflows and OIM takes over the back office operations incrementally. Once all the back office operations are moved completely to OIM, the front end workflows are migrated to OIM. Parallel Deployment: This deployment is typically done where there can be a distinct line drawn between which functionality the platforms are supporting. For example the current IDM implementation is handling the password reset functionality while OIM takes over the access provisioning and RBAC functions. Cutover Deployment: A cutover deployment is typically recommended where a client has smaller less complex implementations and it makes sense to leverage the migration tools to move them over immediately. What does this mean for YOU? There are many variables to consider when making upgrade decisions. For most customers, there is no ‘easy’ button. Organizations looking to upgrade or considering a new vendor should start by doing a mapping of their requirements with product features. The recommended approach is to take stock of both the short term and long term objectives, understand product features, future roadmap, maturity and level of commitment from the R&D and build the implementation plan accordingly. As we said, in the beginning, there is no one-size-fits-all with Identity Management. So, arm yourself with the knowledge, engage in industry discussions, bring in business stakeholders and start building your implementation roadmap. In the next post we will discuss the best practices on R2 implementations. We will be covering the Do's and Don't's and share our thoughts on making implementations successful. Meet the Writers: Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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• Reduce ERP Consolidation Risks with Oracle Master Data Management

  - by Dain C. Hansen

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Reducing the Risk of ERP Consolidation starts first and foremost with your Data.This is nothing new; companies with multiple misaligned ERP systems are often putting inordinate risk on their business. It can translate to too much inventory, long lead times, and shipping issues from poorly organized and specified goods. And don’t forget the finance side! When goods are shipped and promises are kept/not kept there’s the issue of accounts. No single chart of counts translates to no accountability. So – I’ve decided. I need to consolidate! Well, you can’t consolidate ERP applications [for that matter any of your applications] without first considering your data. This means looking at how your data is being integrated by these ERP systems, how it is being synchronized, what information is being shared, or not being shared. Most importantly, making sure that the data is mastered. What is the best way to do this? In the recent webcast: Reduce ERP consolidation Risks with Oracle Master Data Management we outlined 3 key guidelines: #1: Consolidate your Product Data#2: Consolidate your Customer, Supplier (Party Data) #3: Consolidate your Financial Data Together these help customers achieve reduced risk, better customer intimacy, reducing inventory levels, elimination of product variations, and finally a single master chart of accounts. In the case of Oracle's customer Zebra Technologies, they were able to consolidate over 140 applications by mastering their data. Ultimately this gave them 60% cost savings for the year on IT spend. Oracle’s Solution for ERP Consolidation: Master Data Management Oracle's enterprise master data management (MDM) can play a big role in ERP consolidation. It includes a set of products that consolidates and maintains complete, accurate, and authoritative master data across the enterprise and distributes this master information to all operational and analytical applications as a shared service. It’s optimized to work with any application source (not just Oracle’s) and can integrate using technology from Oracle Fusion Middleware (i.e. GoldenGate for data synchronization and real-time replication or ODI with its E-LT optimized bulk data and transformation capability). In addition especially for ERP consolidation use cases it’s important to leverage the AIA and SOA capabilities as part of Fusion Middleware to connect these multiple applications together and relay the data into the correct hub. Oracle’s MDM strategy is a unique offering in the industry, one that has common elements across the top and bottom in Middleware, BI/DW, Engineered systems combined with Enterprise Data Quality to enable comprehensive Data Governance at all levels. In addition, Oracle MDM provides the best-in-class capabilities to master all variations of data, including customer, supplier, product, financial data. But ultimately at the center of Oracle MDM is your data, making it more trusted, making it secure and accessible as part of a role-based approach, and getting it to make sense to you in any situation, whether it’s a specific ERP process like we talked about or something that is custom to your organization. To learn more about these techniques in ERP consolidation watch our webcast or goto our Oracle MDM website at www.oracle.com/goto/mdm

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• Questions about Microsoft's new Cloud certification

  - by makerofthings7

  I'm evaluating taking the cloud certification exams from Microsoft, and have a few questions How highly do you think employers will value this exam? What job roles would require this cert? In your personal experience, how would this certification be weighed against other factors such as real world experience, other certifications, and having a Bachelors degree? If you mention that other certifications are more valued, which ones are they?

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• Web Developer or Web Designer

  - by user1702801

  I have built 10+ straightforward websites using the Symfony framework and Wordpress. Does this mean I am a web developer or a web designer? I set the sites up in Symfony and wrote the CSS/Javascript/HTML. I had to write themes for Wordpress and move some code about. What experience do I need to to be a web developer and not a designer? What experience distinguishes me from a designer that knows HTML and jQuery?

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• My search what the Cloud will mean for my Work, part 2

  - by Kay Sellenrode

  My experience with the cloud and why work will change and not disappear. Until now I have multiple experiences with the cloud, for the most good. i have worked on multiple cloud solutions in the past but let me describe them as 0.x versions. For me the 1st real serious cloud experience was a bit more than 1 year ago, when our company switched from an in house server to Microsoft BPOS as a complete replacement. Since we are a small consultancy firm and don’t have that much else to do than consulting, our IT requirements are quite simple. We need Mail and Storage space for our documents. With the in house server we had multiple outages during a year, mostly by lack of administering. Being consultants in the field and hardly having time to maintain a server, BPOS was and still is for us the right solution. Since the migration we have less outages and a much more robust solution. Have we run into issues with BPOS for our own environment? No not that I’m aware of. Based on this experience I made a stance about deploy ability of BPOS and cloud solutions, they are suitable for MKB (Dutch for Medium and Small Businesses). Most Small businesses don’t have the amount of work to hire a full time it admin. Hiring a service provider to maintain their own server might be even more costly than hiring an admin. So seeing the capabilities of BPOS and the needs of most businesses I see it as a great solution that gives the business a complete Server replacement solution for a fixed price per user. resulting in a clear budget for IT spending, something most small businesses were looking for, for a long time. So right now I’m deploying BPOS with a customer, and I run into some of the Cloud 1.0 issues. In my opinion BPOS is a good working Cloud version 1.0 solution. What do I mean with 1.0? Well 1.0 is mostly a tested solution (unlike 0.x versions) but still have quite some limitations caused by too few market experience. in my opnion this is also the reason why we don’t see that much BPOS customers yet and why I think Office 365 will make a huge difference. What I have seen of 365 shows me it is a Cloud 2.0 version, meaning it has all needed features and is much more flexible to the customer. This is also why I see changes happen in my work field, changes and not unemployment due to Cloud solutions. Cloud 1.0 solutions gave me the idea that if every customer would adopt them I would be out of work. But in reality Cloud 1.0 solutions are here just to set the market needs. The Cloud 2.0 and higher versions will give the customer much more flexibility, but also require the need for a consultant. Where the 1.0 versions are simple to setup and maintain, the 2.0 solution needs more thought upfront and afterwards. ie. BPOS in its 1.0 version brings you a very simplified Exchange 2007 solution, Suitable for some customers. Looking at Office 365 you receive almost a full blown Exchange 2010 solution. I expect this to be even more customizable in the next version. In my search for the changes to my work I try to regulary write a post with my thought around the Cloud and the impact on my work as a consultant. I'm also planning to present around this topic, so if anyone is interested to see me present around this topic, you're more than welcome to contact me.

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• Good Software Architecture book or material?

  - by Inder Kumar Rathore

  I am a programmer and there is always a word going around about the architecture of the application/software. I want to gain some knowledge about how to develop good architecture. I know it is something that comes with the experience but I need some start so that I can practice it and get some good experience. So Please refer a good book for architecture. I know "Head first design patterns" is there, should I go for it or is there some good books also. Thanks

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• Are IE 9 will have a place in heart of user ?

  - by anirudha

  in a advertisement of IE 9 MSFT compare two product first is their IE9 and second is chrome 6. I know 6 is not currently [9] but no objection because may be they make ads when 6 is currently version and have RC or beta in their hands. on IE 9 test-drive website they show many of people ads to show the user that IE9 is performance better or other chrome or Firefox not. well they not compare with Firefox because last days firefox not still in news and search trends like before RC release many of user googling for them. Well I myself found IE9 perform smoother then chrome. but what MSFT do after IE9 nothing they waiting for IE 10 not for give updates not as well as Google chrome and Firefox. Are IE9 have anything new for Developer even a small or big. well they tell you blah or useless things everytime when they make for next version no matter for you but a matter for them because they add a new thing even useless for developer. I am not have any feeling with IE bad but I like to make reviews as well as I can make. I show you something who I experience with IE and someother browser like Chrome and Firefox. IE 9 still have no plugin as well as other provided like Firefox have Firebug a great utilities who is best option for developer to debug their code. IE9 developer tool is good but still you never customize them or readymade customization available to work as in firefox many of person make customization for firebug like example :- firepicker for picking color in firebug , firebug autocomplete for intellisense like feature when you write JavaScript inside console panel , pixelperfect , firequery , sitepoint reference and many other great example we all love to use. as other things that Firefox give many things customizable like themes , ui and many thing customization means more thing user or developer want to make themselves and more contribution make them better software so Firefox is great because customization is a great thing inside firefox and chrome. if you read some post of developer on MSDN to what’s new in IE 9 developer tool that you feel they are joking whenever you see some other things of Firefox and chrome. in a Firefox a plugin perform many much things but in IE still use IE 9 developer tool no other option like in Firefox use Firebug and many other utilities to make development easier and time saving and best as we can do.if you see Firefox page on mozilla that sublines of firefox is high performance easy customization advanced security well you can say what’s performance but there is no comparison with IE because IE have only performance and nothing else. but Firefox have these three thing to make product love. and third thing I really love that security yeah security. from long time before whenever IE6 is no hackproff and many other easily hack IE6 whenever Firefox is secure. I found myself that many of website install a software on client’s computer and they still not know about them so they track everything. sometime they hijack the homepage and make their website as their homepage. sometime they do something and you trying  to go to  any website then they go to their site first. the problem I telling about not long before it’s time of late in 2008 whenever Firefox is much better then IE6. if someone have bad experience with anyone of these software share with us I like to hear your voice. whenever IE still not for use Firefox is a good option for us even user or developer. I not know why someone make next version of IE. IE still have time to go away from Web. Firefox not rude as IE they still believe in user feedback and chrome is also open the door for feedback on their product gooogle Chrome. but what thing they made in IE on user feedback nothing. they still thing to teach what they maked not thing about what user need. if you spent some hour on firefox and chrome then you found what’s matter. what thing you have whenever you use IE or other browser like google chrome and Firefox :- as a user IE give you nothing even tell you blah blah and more blah but still next version of IE means next IE6 for the web. as in Google chrome you find plugins addons or customization to make experience better but in IE9 you can’t customize anything even the themes they have by default. Firefox already have a great list of plugins or addons to make experience better with Web but IE9 have nothing. this means IE9 not for user and other like chrome and firefox give you much better experience then IE. next thing after user is developer. first thing is that all developer want smooth development who save their time not take too perhaps saving.posts on IE9 show that a list of thing improved in IE 9 developer tool but are one developer tool enough for web development so developer need more utilities to solve different different type of puzzle who IE 9 never give like in Firefox you have utilities to do a task even small or big one. in chrome same experience you have but IE9 never give any plugin or utilities to make our work faster even they are new headache for developer because IE not give update as soon as other because in Firefox and in chrome if a bug is reported then they solve them fast and distribute them in next version of software very soon but in IE wait for a long time like IE 9 and IE 8 have no official release between them as update. As my conclusion there is no reason to use IE and adopt 9 again. it’s really not for Developer or user even newbie or smart people. as a rule I want to beware you with IE because it’s my responsibilities to move the thing in good way as I can make. well are you sure that there is no reason or profit they thing to have with IE9  if not why they forget luna [windows xp] user. because they are old nothing they want to force user to give them some money by purchasing a new version of OS. so this a thing why they marketed their software. if you thing about what firefox and chrome want to make : Mozilla's mission is to promote openness, innovation and opportunity on the web. chrome mission we all see whenever we use them. but IE9 is a trick they promote because they want to add something to next version of windows. if somebody like IE9 [even surprised by ads they see or post they read] then they purchase windows soon as they possible. Well you feel that I am opposition of IE9 and favor of chrome and Firefox yeah you feel right I hate IE from a heart not from a pencil. well you get same thing when you have trying three product major I described here Chrome firefox and IE. well don’t believe on the blogs , posts or article who are provided by the merchant or vender’s website. open the eyes read and thing what they talk and feel are they really true. if you confused that compare with some other. now you know the true because no one telling so badly as a user can described who use them not only one who make their feature. always open the eyes don’t believe use your mind and find the truth. thanks for reading my post good bye and take care

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• What information must never appear in logs?

  - by MainMa

  I'm about to write the company guidelines about what must never appear in logs (trace of an application). In fact, some developers try to include as many information as possible in trace, making it risky to store those logs, and extremely dangerous to submit them, especially when the customer doesn't know this information is stored, because she never cared about this and never read documentation and/or warning messages. For example, when dealing with files, some developers are tempted to trace the names of the files. For example before appending file name to a directory, if we trace everything on error, it will be easy to notice for example that the appended name is too long, and that the bug in the code was to forget to check for the length of the concatenated string. It is helpful, but this is sensitive data, and must never appear in logs. In the same way: Passwords, IP addresses and network information (MAC address, host name, etc.)¹, Database accesses, Direct input from user and stored business data must never appear in trace. So what other types of information must be banished from the logs? Are there any guidelines already written which I can use? ¹ Obviously, I'm not talking about things as IIS or Apache logs. What I'm talking about is the sort of information which is collected with the only intent to debug the application itself, not to trace the activity of untrusted entities. Edit: Thank you for your answers and your comments. Since my question is not too precise, I'll try to answer the questions asked in the comments: What I'm doing with the logs? The logs of the application may be stored in memory, which means either in plain on hard disk on localhost, in a database, again in plain, or in Windows Events. In every case, the concern is that those sources may not be safe enough. For example, when a customer runs an application and this application stores logs in plain text file in temp directory, anybody who has a physical access to the PC can read those logs. The logs of the application may also be sent through internet. For example, if a customer has an issue with an application, we can ask her to run this application in full-trace mode and to send us the log file. Also, some application may sent automatically the crash report to us (and even if there are warnings about sensitive data, in most cases customers don't read them). Am I talking about specific fields? No. I'm working on general business applications only, so the only sensitive data is business data. There is nothing related to health or other fields covered by specific regulations. But thank you to talk about that, I probably should take a look about those fields for some clues about what I can include in guidelines. Isn't it easier to encrypt the data? No. It would make every application much more difficult, especially if we want to use C# diagnostics and TraceSource. It would also require to manage authorizations, which is not the easiest think to do. Finally, if we are talking about the logs submitted to us from a customer, we must be able to read the logs, but without having access to sensitive data. So technically, it's easier to never include sensitive information in logs at all and to never care about how and where those logs are stored.

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• Hiring MySQL Curriculum Developer

  - by Antoinette O'Sullivan

  If you want to be part of the team that creates the Official Oracle Training on MySQL and meet the following criteria: Experience of Course Design and Development Experience of database such as MySQL Fluent in English - written and spoken Keen to keep on learning Then this is the opportunity for you! Learn more about our open position for MySQL Curriculum Developer here.

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• Managing Operational Risk of Financial Services Processes – part 1/ 2

  - by Sanjeevio

  Financial institutions view compliance as a regulatory burden that incurs a high initial capital outlay and recurring costs. By its very nature regulation takes a prescriptive, common-for-all, approach to managing financial and non-financial risk. Needless to say, no longer does mere compliance with regulation will lead to sustainable differentiation.  Genuine competitive advantage will stem from being able to cope with innovation demands of the present economic environment while meeting compliance goals with regulatory mandates in a faster and cost-efficient manner. Let’s first take a look at the key factors that are limiting the pursuit of the above goal. Regulatory requirements are growing, driven in-part by revisions to existing mandates in line with cross-border, pan-geographic, nature of financial value chains today and more so by frequent systemic failures that have destabilized the financial markets and the global economy over the last decade.  In addition to the increase in regulation, financial institutions are faced with pressures of regulatory overlap and regulatory conflict. Regulatory overlap arises primarily from two things: firstly, due to the blurring of boundaries between lines-of-businesses with complex organizational structures and secondly, due to varying requirements of jurisdictional directives across geographic boundaries e.g. a securities firm with operations in US and EU would be subject different requirements of “Know-Your-Customer” (KYC) as per the PATRIOT ACT in US and MiFiD in EU. Another consequence and concomitance of regulatory change is regulatory conflict, which again, arises primarily from two things: firstly, due to diametrically opposite priorities of line-of-business and secondly, due to tension that regulatory requirements create between shareholders interests of tighter due-diligence and customer concerns of privacy. For instance, Customer Due Diligence (CDD) as per KYC requires eliciting detailed information from customers to prevent illegal activities such as money-laundering, terrorist financing or identity theft. While new customers are still more likely to comply with such stringent background checks at time of account opening, existing customers baulk at such practices as a breach of trust and privacy. As mentioned earlier regulatory compliance addresses both financial and non-financial risks. Operational risk is a non-financial risk that stems from business execution and spans people, processes, systems and information. Operational risk arising from financial processes in particular transcends other sources of such risk. Let’s look at the factors underpinning the operational risk of financial processes. The rapid pace of innovation and geographic expansion of financial institutions has resulted in proliferation and ad-hoc evolution of back-office, mid-office and front-office processes. This has had two serious implications on increasing the operational risk of financial processes: ·         Inconsistency of processes across lines-of-business, customer channels and product/service offerings. This makes it harder for the risk function to enforce a standardized risk methodology and in turn breaches harder to detect. ·         The proliferation of processes coupled with increasingly frequent change-cycles has resulted in accidental breaches and increased vulnerability to regulatory inadequacies. In summary, regulatory growth (including overlap and conflict) coupled with process proliferation and inconsistency is driving process compliance complexity In my next post I will address the implications of this process complexity on financial institutions and outline the role of BPM in lowering specific aspects of operational risk of financial processes.

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• Gartner PCC: A Shovel & Some Ah-Ha's

  - by kellsey.ruppel

  When Gartner Vice President and leading analyst Whit Andrews kicked off the Gartner Portals, Content & Collaboration Summit on Monday, March 12 at the Gaylord Palms in Orlando, FL by bringing a shovel to the stage, eyebrows raised and a few thoughts went through my head. Either this guy plans to go help the construction workers outside construct that new pool at the Gaylord or he took a wrong turn and is at the wrong conference. Oh and how did he get that shovel through airport security? As Whit explained more his objective became more clear…take everything anyone has ever told you about portals and throw it out the window, as portals have evolved and times they are most certainly changing. The future Web is here, available not only on browsers but also via a broad spectrum of access points, including automobiles, consumer electronics and more and more mobile devices. Not merely prevalent, the future Web is also multimedia-driven and operates in real time, driven by mobility, social media, streaming video and other dynamic services. Applications and user experiences are in the midst of an evolution — from the early, simple mobile Web models to today’s Web 2.0 mobile apps and, ultimately, to a world of predominantly Web apps. Additionally, cloud services will forever change how portals and user experience are designed, built, delivered, sourced and managed. So what does this mean for you? Today’s organizations need software that will enable them to not just do their jobs, but to do it in a way that is familiar and easy for them.  What does this mean for IT? Use software and technology as an enabler, not as a roadblock. Overall, we had a great week in Orlando learning about how to improve the user experience, manage content explosion, launch social initiatives, transition to mobile environments and understand cloud and SaaS options.  We had some great conversations throughout the conference and at the Oracle booth. Lots of demonstrations were given of Oracle WebCenter Sites and Oracle Social Network. And as Christie mentioned earlier this week, our Vice President of Product Management and Strategy for WebCenter Loren Weinberg presented on the topic of customer engagement and talked about how organization’s relationships with their customers have fundamentally changed today and the resulting impact that has on their priorities.  Loren also talked about the importance of customer engagement, why that matters now more than ever, and what you can do to help your company or organization succeed in this new world. The question asked in every keynote and session was a simple one: What is your “ah-ha” moment? I personally had quite a few, some of which I’ve captured below. 70% of internal social initiatives eventually fail. By 2014, refusing to communicate with consumers via social media will be as harmful as ignoring emails/phone calls is today. Customer engagement = multi-channel + social & interactive + personal & relevant + optimized. If people choose to talk about your product/company/service, it's because it's remarkable. -- Seth Godin's keynote (one of the highlights of the conference!) The Web will become the primary method used for delivering content and applications to mobile devices. By 2015, 20% of smart phone users worldwide will conduct commerce using context-enriched services on a weekly basis.  86% of customers will pay more for a better customer experience. 6 P's of Quality User Experience. Product. Enabled by: People, Patterns, Process, Profit, Priorities. Did you attend the Gartner Summit? What were your ah-ha moments?

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• Choice and setup of version control

  - by Peter M

  I am about to set up an new laptop and in the process transition to a new version control system as part of a general cleanup. Currently I use a centralized version control system (yes it is VSS, and yes I know all the pro's and con's of that system, but as a single user system it works well for me). I have very little requirements for a new system and I am free to choose among any of the current mainstream players, but cost constraints will push me towards oss. Some of my requirements are: Runs on a single machine (ie the laptop in question) under windows I am not sharing things with other developers or workers - this is more for my own historical benefits. I want to version source code, documentation and binary files I have a large hierarchy of projects that are unrelated (see below) I have files within the hierarchy that don't need to be controlled (but could be) Some projects use Visual Studio, so some integration there could be nice. There could be some sharing of files between jobs. I generally only need a small about of branching in code files The directory hierarchy that I have at the moment is somewhat like: Root | |--Customer #1 | | | |--Job #1 | | | | | |--Data files received from Customer for Job (not controlled) | | |--Documentation files (controlled) | | |--Project information files (not controlled - but could be) | | |--Software Project Files (controlled) | | |--Scratch dir for job (not controlled) | | | |--Job #2 | | (same structure as above) | |--Customer #2 | |.. | |--Cusmtomer #n |.. Currently I have about 22 customers with differing numbers of projects underneath them. At the moment I have a single VSS repository based at the root of the directory structure. If I kept with a centralized system (ie SVN) I believe that I should keep the same approach and continue with a single repository based from the root dir. Is this a valid approach? However if I move to a distributed tool then I am unsure of how I should handle the situation. My initial guess is that I should not have a repository based on the root of my entire directory structure - but that is a guess so I really don't know how valid it is. Should I pitch a distributed approach at the Root, Customer, Job or sub-Job directory level? Also what I am not clear on with distributed tools (and perhaps with SVN as well), is if I can branch parts of a repository. For example, I can see branching source code in software projects as being useful, but branching my documentation as not being useful. So if I pitch a repository at the Job level, can I just branch the Software Project Files? Or would all files in that Job be branched? Every time I look at distributed tools I get a nagging feeling that they are not suited to my style of setup. I am uncomfortable with idea of having to manually set up something like 50 to 80 separate repositories (if I pitch at the Job level, or 20+ if at the Customer level) within my directory hierarchy. This feeling also extends to having all those repositories scattered around as well - however I do have a backup strategy that I trust, so this latter feeling is pretty well unfounded. So what advice can you all give me? Thanks in advance!

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• Games at Work Part 2: Gamification and Enterprise Applications

  - by ultan o'broin

  Gamification and Enterprise Applications In part 1 of this article, we explored why people are motivated to play games so much. Now, let's think about what that means for Oracle applications user experience. (Even the coffee is gamified. Acknowledgement @noelruane. Check out the Guardian article Dublin's Frothing with Tech Fever. Game development is big business in Ireland too.) Applying game dynamics (gamification) effectively in the enterprise applications space to reflect business objectives is now a hot user experience topic. Consider, for example, how such dynamics could solve applications users’ problems such as: Becoming familiar or expert with an application or process Building loyalty, customer satisfaction, and branding relationships Collaborating effectively and populating content in the community Completing tasks or solving problems on time Encouraging teamwork to achieve goals Improving data accuracy and completeness of entry Locating and managing the correct resources or information Managing changes and exceptions Setting and reaching targets, quotas, or objectives Games’ Incentives, Motivation, and Behavior I asked Julian Orr, Senior Usability Engineer, in the Oracle Fusion Applications CRM User Experience (UX) team for his thoughts on what potential gamification might offer Oracle Fusion Applications. Julian pointed to the powerful incentives offered by games as the starting place: “The biggest potential for gamification in enterprise apps is as an intrinsic motivator. Mechanisms include fun, social interaction, teamwork, primal wiring, adrenaline, financial, closed-loop feedback, locus of control, flow state, and so on. But we need to know what works best for a given work situation.” For example, in CRM service applications, we might look at the motivations of typical service applications users (see figure 1) and then determine how we can 'gamify' these motivations with techniques to optimize the desired work behavior for the role (see figure 2). Description of Figure 1 Description of Figure 2 Involving Our Users Online game players are skilled collaborators as well as problem solvers. Erika Webb (@erikanollwebb), Oracle Fusion Applications UX Manager, has run gamification events for Oracle, including one on collaboration and gamification in Oracle online communities that involved Oracle customers and partners. Read more... However, let’s be clear: gamifying a user interface that’s poorly designed is merely putting the lipstick of gamification on the pig of work. Gamification cannot replace good design and killer content based on understanding how applications users really work and what motivates them. So, Let the Games Begin! Gamification has tremendous potential for the enterprise application user experience. The Oracle Fusion Applications UX team is innovating fast and hard in this area, researching with our users how gamification can make work more satisfying and enterprises more productive. If you’re interested in knowing more about our gamification research, sign up for more information or check out how your company can get involved through the Oracle Usability Advisory Board. Your thoughts? Find those comments.

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• A Facelift for Fusion

  - by Richard Lefebvre

  It's simple. It's modern. It was the buzz at OpenWorld in San Francisco. See what the UX team has been up to and what customers are going to love. At OpenWorld 2012, the Oracle Applications User Experience (UX) team unveiled the new face of Fusion Applications. You might have seen it in sessions presented by Chris Leone, Anthony Lye, Jeremy Ashley and others or you may have gotten a look on the demogrounds. Why are we delivering a new face for Fusion Applications? "Because," says Ashley, vice president of the Oracle Applications User Experience team, "we want to provide a simple, modern, productive way for users to complete their top quick-entry tasks. The idea is to provide a clear, productive user experience that is backed by the full functionality of Fusion Applications." The first release of the new face of Fusion focuses on three types of users. It provides a fully functional gateway to Fusion Applications for: ·         New and casual users who need quick access to self-service tasks ·         Professional users who need fast access to quick-entry, high-volume tasks ·         Users who are looking for a way to quickly brand their portal for employees The new face of Fusion allows users to move easily from navigation to action, Ashley said, and it has been designed for any device -- Mac, PC, iPad, Android, SmartBoard -- in the browser. How Did We Build It? The new face of Fusion essentially is a custom shell, developed by the Apps UX team, and a set of page templates that embodies a simple design aesthetic. It's repeatable, providing consistency across its pages, and the need for training is little to zero. More specifically, the new face of Fusion has been built on ADF. The Applications UX team created pages in JDeveloper using local tasks flows bound to existing view objects. Three new components were commissioned from ADF and existing Fusion components were re-skinned to deliver a simple, modern user experience. It really is that simple - and to prove that point, we've been sharing our new face of Fusion story on several Oracle channels such as this one. If you want to learn more, check OpenWorld presentation on the Fusion Learning Center.

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• Future of Hadoop? [closed]

  - by Shekhar

  I am a software developer having 4 years experience and little bit of experience in Hadoop. Now I am getting new project and ill be working fully on Hadoop thingy. As Hadoop is still evolving, I would like to know whether Hadoop is really going to be the widely used technology in the future? Will it be something like JEE platform or will it die soon just like some of the other technologies? What do you guys think about Hadoop platform?

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• Partner Blog Series: PwC Perspectives Part 2 - Jumpstarting your IAM program with R2

  - by Tanu Sood

  Identity and access management (IAM) isn’t a new concept. Over the past decade, companies have begun to address identity management through a variety of solutions that have primarily focused on provisioning. . The new age workforce is converging at a rapid pace with ever increasing demand to use diverse portfolio of applications and systems to interact and interface with their peers in the industry and customers alike. Oracle has taken a significant leap with their release of Identity and Access Management 11gR2 towards enabling this global workforce to conduct their business in a secure, efficient and effective manner. As companies deal with IAM business drivers, it becomes immediately apparent that holistic, rather than piecemeal, approaches better address their needs. When planning an enterprise-wide IAM solution, the first step is to create a common framework that serves as the foundation on which to build the cost, compliance and business process efficiencies. As a leading industry practice, IAM should be established on a foundation of accurate data for identity management, making this data available in a uniform manner to downstream applications and processes. Mature organizations are looking beyond IAM’s basic benefits to harness more advanced capabilities in user lifecycle management. For any organization looking to embark on an IAM initiative, consider the following use cases in managing and administering user access. Expanding the Enterprise Provisioning Footprint Almost all organizations have some helpdesk resources tied up in handling access requests from users, a distraction from their core job of handling problem tickets. This dependency has mushroomed from the traditional acceptance of provisioning solutions integrating and addressing only a portion of applications in the heterogeneous landscape Oracle Identity Manager (OIM) 11gR2 solves this problem by offering integration with third party ticketing systems as “disconnected applications”. It allows for the existing business processes to be seamlessly integrated into the system and tracked throughout its lifecycle. With minimal effort and analysis, an organization can begin integrating OIM with groups or applications that are involved with manually intensive access provisioning and de-provisioning activities. This aspect of OIM allows organizations to on-board applications and associated business processes quickly using out of box templates and frameworks. This is especially important for organizations looking to fold in users and resources from mergers and acquisitions. Simplifying Access Requests Organizations looking to implement access request solutions often find it challenging to get their users to accept and adopt the new processes.. So, how do we improve the user experience, make it intuitive and personalized and yet simplify the user access process? With R2, OIM helps organizations alleviate the challenge by placing the most used functionality front and centre in the new user request interface. Roles, application accounts, and entitlements can all be found in the same interface as catalog items, giving business users a single location to go to whenever they need to initiate, approve or track a request. Furthermore, if a particular item is not relevant to a user’s job function or area inside the organization, it can be hidden so as to not overwhelm or confuse the user with superfluous options. The ability to customize the user interface to suit your needs helps in exercising the business rules effectively and avoiding access proliferation within the organization. Saving Time with Templates A typical use case that is most beneficial to business users is flexibility to place, edit, and withdraw requests based on changing circumstances and business needs. With OIM R2, multiple catalog items can now be added and removed from the shopping cart, an ecommerce paradigm that many users are already familiar with. This feature can be especially useful when setting up a large number of new employees or granting existing department or group access to a newly integrated application. Additionally, users can create their own shopping cart templates in order to complete subsequent requests more quickly. This feature saves the user from having to search for and select items all over again if a request is similar to a previous one. Advanced Delegated Administration A key feature of any provisioning solution should be to empower each business unit in managing their own access requests. By bringing administration closer to the user, you improve user productivity, enable efficiency and alleviate the administration overhead. To do so requires a federated services model so that the business units capable of shouldering the onus of user life cycle management of their business users can be enabled to do so. OIM 11gR2 offers advanced administrative options for creating, managing and controlling business logic and workflows through easy to use administrative interface and tools that can be exposed to delegated business administrators. For example, these business administrators can establish or modify how certain requests and operations should be handled within their business unit based on a number of attributes ranging from the type of request or the risk level of the individual items requested. Closed-Loop Remediation Security continues to be a major concern for most organizations. Identity management solutions bolster security by ensuring only the right users have the right access to the right resources. To prevent unauthorized access and where it already exists, the ability to detect and remediate it, are key requirements of an enterprise-grade proven solution. But the challenge with most solutions today is that some of this information still exists in silos. And when changes are made to systems directly, not all information is captured. With R2, oracle is offering a comprehensive Identity Governance solution that our customer organizations are leveraging for closed loop remediation that allows for an automated way for administrators to revoke unauthorized access. The change is automatically captured and the action noted for continued management. Conclusion While implementing provisioning solutions, it is important to keep the near term and the long term goals in mind. The provisioning solution should always be a part of a larger security and identity management program but with the ability to seamlessly integrate not only with the company’s infrastructure but also have the ability to leverage the information, business models compiled and used by the other identity management solutions. This allows organizations to reduce the cost of ownership, close security gaps and leverage the existing infrastructure. And having done so a multiple clients’ sites, this is the approach we recommend. In our next post, we will take a journey through our experiences of advising clients looking to upgrade to R2 from a previous version or migrating from a different solution. Meet the Writers:   Praveen Krishna is a Manager in the Advisory Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving. Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years.

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