Reminder: Premier Support for EBS 11i ends November 2010
- by Steven Chan
Apps sysadmins are going to have a busy year. If you're still running your E-Business Suite environment on the 10gR2 database, I hope that you're aware that Premier Support for 10.2 ends in July 2010. But if you're still on Oracle E-Business Suite Release 11i version 11.5.10, the impending end of Premier Support this year on November 30, 2010 is even more important. Support windows for Oracle E-Business Suite are listed here:Oracle Lifetime Support > "Lifetime Support Policy: Oracle Applications" (PDF)Premier Support runs for five years from a product's first release. In the case of Oracle E-Business Suite Release 11.5.10, that window was increased to six years in recognition of the challenges that some of you face in justifying major upgrades in today's economy. Here's a graphical summary of the EBS 11.5.10's support stages:First year of Extended Support fees for EBS 11.5.10 waivedRegular readers may recall that fees for the first year of Extended Support for EBS 11.5.10 are waived. There is nothing that customers need to do to remain fully supported other than keep your support contracts current. Higher fees for Extended Support will start December 1, 2011 for most platforms. This is formally documented here:Technical Support Policies > "Oracle's Technical Support Policies" (PDF)
