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  • Open World Day 1 Continued

    - by Antony Reynolds
    A Day in the Life of an Oracle OpenWorld Attendee Part II A couple of things I forgot to mention about yesterdays OpenWorld. First I attended a presentation on SOA Suite and Virtualization which explained how Oracle Virtual Assembly Builder (OVAB) can be used to accelerate the deployment of an Enterprise Deployment Guide (EDG) compliant SOA Suite infrastructure.  OVAB provides the ability to introspect a deployed software component such as WebLogic Server, SOA Suite or other components and extract the configuration and package it up for rapid deployment into an Oracle Virtual Machine.  OVAB allows multiple machines to be configured and connections made between the machines and outside resources such as databases.  That by itself is pretty cool and has been available for a while in OVAB.  What is new is that Oracle has done this for an EDG compliant installations and made it available as an OVAB assembly for customers to use, significantly accelerating the deployment of an EDG deployment.  A real help for customers standing up EDG environments, particularly in test, dev and QA environments. The other thing I forgot to mention was the most memorable demo I saw at OpenWorld.  This was done by my co-author Matt Wright who was showcasing the products of his company Rubicon Red.  They showed a really cool application called OneSpot which puts all the information about a single users business processes in one spot!  Apparently a customer suggested the name.  It allows business flows to be defined that map onto events.  As events occur the status of the business flow is updated to reflect the change.  The interface is strongly reminiscent of social media sites and provides a graphical view of business flows.  So how does this differ from BPEL and BPM process flows?  The OneSpot process flow is more like a BAM process flow, it is based on events arriving from multiple sources, and is focused on the clients view of the process, not the actual business process.  This is important because it allows an end user to get a view of where his current business flow is and what actions, if any, are required of him.  This by itself is great, but better still is that OneSpot has a real time updating view of events that have occurred (BAM style no need to refresh the browser).  This means that as new events occur the end user can see them and jump to the business flow or take other appropriate actions.  Under the covers OneSpot makes use of Oracle Human Workflow to provide a forms interface, but this is not the HWF GUI you know!  The HWF GUI screens are much prettier and have more of a social media feel about them due to their use of images and pulling in relevant related information.  If you are at OOW I strongly recommend you visit Matt or John at the Rubicon Red stand and ask, no demand a demo of OneSpot!

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  • Using the ASP.NET Cache to cache data in a Model or Business Object layer, without a dependency on System.Web in the layer - Part One.

    - by Rhames
    ASP.NET applications can make use of the System.Web.Caching.Cache object to cache data and prevent repeated expensive calls to a database or other store. However, ideally an application should make use of caching at the point where data is retrieved from the database, which typically is inside a Business Objects or Model layer. One of the key features of using a UI pattern such as Model-View-Presenter (MVP) or Model-View-Controller (MVC) is that the Model and Presenter (or Controller) layers are developed without any knowledge of the UI layer. Introducing a dependency on System.Web into the Model layer would break this independence of the Model from the View. This article gives a solution to this problem, using dependency injection to inject the caching implementation into the Model layer at runtime. This allows caching to be used within the Model layer, without any knowledge of the actual caching mechanism that will be used. Create a sample application to use the caching solution Create a test SQL Server database This solution uses a SQL Server database with the same Sales data used in my previous post on calculating running totals. The advantage of using this data is that it gives nice slow queries that will exaggerate the effect of using caching! To create the data, first create a new SQL database called CacheSample. Next run the following script to create the Sale table and populate it: USE CacheSample GO   CREATE TABLE Sale(DayCount smallint, Sales money) CREATE CLUSTERED INDEX ndx_DayCount ON Sale(DayCount) go INSERT Sale VALUES (1,120) INSERT Sale VALUES (2,60) INSERT Sale VALUES (3,125) INSERT Sale VALUES (4,40)   DECLARE @DayCount smallint, @Sales money SET @DayCount = 5 SET @Sales = 10   WHILE @DayCount < 5000  BEGIN  INSERT Sale VALUES (@DayCount,@Sales)  SET @DayCount = @DayCount + 1  SET @Sales = @Sales + 15  END Next create a stored procedure to calculate the running total, and return a specified number of rows from the Sale table, using the following script: USE [CacheSample] GO   SET ANSI_NULLS ON GO   SET QUOTED_IDENTIFIER ON GO   -- ============================================= -- Author:        Robin -- Create date: -- Description:   -- ============================================= CREATE PROCEDURE [dbo].[spGetRunningTotals]       -- Add the parameters for the stored procedure here       @HighestDayCount smallint = null AS BEGIN       -- SET NOCOUNT ON added to prevent extra result sets from       -- interfering with SELECT statements.       SET NOCOUNT ON;         IF @HighestDayCount IS NULL             SELECT @HighestDayCount = MAX(DayCount) FROM dbo.Sale                   DECLARE @SaleTbl TABLE (DayCount smallint, Sales money, RunningTotal money)         DECLARE @DayCount smallint,                   @Sales money,                   @RunningTotal money         SET @RunningTotal = 0       SET @DayCount = 0         DECLARE rt_cursor CURSOR       FOR       SELECT DayCount, Sales       FROM Sale       ORDER BY DayCount         OPEN rt_cursor         FETCH NEXT FROM rt_cursor INTO @DayCount,@Sales         WHILE @@FETCH_STATUS = 0 AND @DayCount <= @HighestDayCount        BEGIN        SET @RunningTotal = @RunningTotal + @Sales        INSERT @SaleTbl VALUES (@DayCount,@Sales,@RunningTotal)        FETCH NEXT FROM rt_cursor INTO @DayCount,@Sales        END         CLOSE rt_cursor       DEALLOCATE rt_cursor         SELECT DayCount, Sales, RunningTotal       FROM @SaleTbl   END   GO   Create the Sample ASP.NET application In Visual Studio create a new solution and add a class library project called CacheSample.BusinessObjects and an ASP.NET web application called CacheSample.UI. The CacheSample.BusinessObjects project will contain a single class to represent a Sale data item, with all the code to retrieve the sales from the database included in it for simplicity (normally I would at least have a separate Repository or other object that is responsible for retrieving data, and probably a data access layer as well, but for this sample I want to keep it simple). The C# code for the Sale class is shown below: using System; using System.Collections.Generic; using System.Data; using System.Data.SqlClient;   namespace CacheSample.BusinessObjects {     public class Sale     {         public Int16 DayCount { get; set; }         public decimal Sales { get; set; }         public decimal RunningTotal { get; set; }           public static IEnumerable<Sale> GetSales(int? highestDayCount)         {             List<Sale> sales = new List<Sale>();               SqlParameter highestDayCountParameter = new SqlParameter("@HighestDayCount", SqlDbType.SmallInt);             if (highestDayCount.HasValue)                 highestDayCountParameter.Value = highestDayCount;             else                 highestDayCountParameter.Value = DBNull.Value;               string connectionStr = System.Configuration.ConfigurationManager .ConnectionStrings["CacheSample"].ConnectionString;               using(SqlConnection sqlConn = new SqlConnection(connectionStr))             using (SqlCommand sqlCmd = sqlConn.CreateCommand())             {                 sqlCmd.CommandText = "spGetRunningTotals";                 sqlCmd.CommandType = CommandType.StoredProcedure;                 sqlCmd.Parameters.Add(highestDayCountParameter);                   sqlConn.Open();                   using (SqlDataReader dr = sqlCmd.ExecuteReader())                 {                     while (dr.Read())                     {                         Sale newSale = new Sale();                         newSale.DayCount = dr.GetInt16(0);                         newSale.Sales = dr.GetDecimal(1);                         newSale.RunningTotal = dr.GetDecimal(2);                           sales.Add(newSale);                     }                 }             }               return sales;         }     } }   The static GetSale() method makes a call to the spGetRunningTotals stored procedure and then reads each row from the returned SqlDataReader into an instance of the Sale class, it then returns a List of the Sale objects, as IEnnumerable<Sale>. A reference to System.Configuration needs to be added to the CacheSample.BusinessObjects project so that the connection string can be read from the web.config file. In the CacheSample.UI ASP.NET project, create a single web page called ShowSales.aspx, and make this the default start up page. This page will contain a single button to call the GetSales() method and a label to display the results. The html mark up and the C# code behind are shown below: ShowSales.aspx <%@ Page Language="C#" AutoEventWireup="true" CodeBehind="ShowSales.aspx.cs" Inherits="CacheSample.UI.ShowSales" %>   <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">   <html xmlns="http://www.w3.org/1999/xhtml"> <head runat="server">     <title>Cache Sample - Show All Sales</title> </head> <body>     <form id="form1" runat="server">     <div>         <asp:Button ID="btnTest1" runat="server" onclick="btnTest1_Click"             Text="Get All Sales" />         &nbsp;&nbsp;&nbsp;         <asp:Label ID="lblResults" runat="server"></asp:Label>         </div>     </form> </body> </html>   ShowSales.aspx.cs using System; using System.Collections.Generic; using System.Linq; using System.Web; using System.Web.UI; using System.Web.UI.WebControls;   using CacheSample.BusinessObjects;   namespace CacheSample.UI {     public partial class ShowSales : System.Web.UI.Page     {         protected void Page_Load(object sender, EventArgs e)         {         }           protected void btnTest1_Click(object sender, EventArgs e)         {             System.Diagnostics.Stopwatch stopWatch = new System.Diagnostics.Stopwatch();             stopWatch.Start();               var sales = Sale.GetSales(null);               var lastSales = sales.Last();               stopWatch.Stop();               lblResults.Text = string.Format( "Count of Sales: {0}, Last DayCount: {1}, Total Sales: {2}. Query took {3} ms", sales.Count(), lastSales.DayCount, lastSales.RunningTotal, stopWatch.ElapsedMilliseconds);         }       } }   Finally we need to add a connection string to the CacheSample SQL Server database, called CacheSample, to the web.config file: <?xmlversion="1.0"?>   <configuration>    <connectionStrings>     <addname="CacheSample"          connectionString="data source=.\SQLEXPRESS;Integrated Security=SSPI;Initial Catalog=CacheSample"          providerName="System.Data.SqlClient" />  </connectionStrings>    <system.web>     <compilationdebug="true"targetFramework="4.0" />  </system.web>   </configuration>   Run the application and click the button a few times to see how long each call to the database takes. On my system, each query takes about 450ms. Next I shall look at a solution to use the ASP.NET caching to cache the data returned by the query, so that subsequent requests to the GetSales() method are much faster. Adding Data Caching Support I am going to create my caching support in a separate project called CacheSample.Caching, so the next step is to add a class library to the solution. We shall be using the application configuration to define the implementation of our caching system, so we need a reference to System.Configuration adding to the project. ICacheProvider<T> Interface The first step in adding caching to our application is to define an interface, called ICacheProvider, in the CacheSample.Caching project, with methods to retrieve any data from the cache or to retrieve the data from the data source if it is not present in the cache. Dependency Injection will then be used to inject an implementation of this interface at runtime, allowing the users of the interface (i.e. the CacheSample.BusinessObjects project) to be completely unaware of how the caching is actually implemented. As data of any type maybe retrieved from the data source, it makes sense to use generics in the interface, with a generic type parameter defining the data type associated with a particular instance of the cache interface implementation. The C# code for the ICacheProvider interface is shown below: using System; using System.Collections.Generic;   namespace CacheSample.Caching {     public interface ICacheProvider     {     }       public interface ICacheProvider<T> : ICacheProvider     {         T Fetch(string key, Func<T> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry);           IEnumerable<T> Fetch(string key, Func<IEnumerable<T>> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry);     } }   The empty non-generic interface will be used as a type in a Dictionary generic collection later to store instances of the ICacheProvider<T> implementation for reuse, I prefer to use a base interface when doing this, as I think the alternative of using object makes for less clear code. The ICacheProvider<T> interface defines two overloaded Fetch methods, the difference between these is that one will return a single instance of the type T and the other will return an IEnumerable<T>, providing support for easy caching of collections of data items. Both methods will take a key parameter, which will uniquely identify the cached data, a delegate of type Func<T> or Func<IEnumerable<T>> which will provide the code to retrieve the data from the store if it is not present in the cache, and absolute or relative expiry policies to define when a cached item should expire. Note that at present there is no support for cache dependencies, but I shall be showing a method of adding this in part two of this article. CacheProviderFactory Class We need a mechanism of creating instances of our ICacheProvider<T> interface, using Dependency Injection to get the implementation of the interface. To do this we shall create a CacheProviderFactory static class in the CacheSample.Caching project. This factory will provide a generic static method called GetCacheProvider<T>(), which shall return instances of ICacheProvider<T>. We can then call this factory method with the relevant data type (for example the Sale class in the CacheSample.BusinessObject project) to get a instance of ICacheProvider for that type (e.g. call CacheProviderFactory.GetCacheProvider<Sale>() to get the ICacheProvider<Sale> implementation). The C# code for the CacheProviderFactory is shown below: using System; using System.Collections.Generic;   using CacheSample.Caching.Configuration;   namespace CacheSample.Caching {     public static class CacheProviderFactory     {         private static Dictionary<Type, ICacheProvider> cacheProviders = new Dictionary<Type, ICacheProvider>();         private static object syncRoot = new object();           ///<summary>         /// Factory method to create or retrieve an implementation of the  /// ICacheProvider interface for type <typeparamref name="T"/>.         ///</summary>         ///<typeparam name="T">  /// The type that this cache provider instance will work with  ///</typeparam>         ///<returns>An instance of the implementation of ICacheProvider for type  ///<typeparamref name="T"/>, as specified by the application  /// configuration</returns>         public static ICacheProvider<T> GetCacheProvider<T>()         {             ICacheProvider<T> cacheProvider = null;             // Get the Type reference for the type parameter T             Type typeOfT = typeof(T);               // Lock the access to the cacheProviders dictionary             // so multiple threads can work with it             lock (syncRoot)             {                 // First check if an instance of the ICacheProvider implementation  // already exists in the cacheProviders dictionary for the type T                 if (cacheProviders.ContainsKey(typeOfT))                     cacheProvider = (ICacheProvider<T>)cacheProviders[typeOfT];                 else                 {                     // There is not already an instance of the ICacheProvider in       // cacheProviders for the type T                     // so we need to create one                       // Get the Type reference for the application's implementation of       // ICacheProvider from the configuration                     Type cacheProviderType = Type.GetType(CacheProviderConfigurationSection.Current. CacheProviderType);                     if (cacheProviderType != null)                     {                         // Now get a Type reference for the Cache Provider with the                         // type T generic parameter                         Type typeOfCacheProviderTypeForT = cacheProviderType.MakeGenericType(new Type[] { typeOfT });                         if (typeOfCacheProviderTypeForT != null)                         {                             // Create the instance of the Cache Provider and add it to // the cacheProviders dictionary for future use                             cacheProvider = (ICacheProvider<T>)Activator. CreateInstance(typeOfCacheProviderTypeForT);                             cacheProviders.Add(typeOfT, cacheProvider);                         }                     }                 }             }               return cacheProvider;                 }     } }   As this code uses Activator.CreateInstance() to create instances of the ICacheProvider<T> implementation, which is a slow process, the factory class maintains a Dictionary of the previously created instances so that a cache provider needs to be created only once for each type. The type of the implementation of ICacheProvider<T> is read from a custom configuration section in the application configuration file, via the CacheProviderConfigurationSection class, which is described below. CacheProviderConfigurationSection Class The implementation of ICacheProvider<T> will be specified in a custom configuration section in the application’s configuration. To handle this create a folder in the CacheSample.Caching project called Configuration, and add a class called CacheProviderConfigurationSection to this folder. This class will extend the System.Configuration.ConfigurationSection class, and will contain a single string property called CacheProviderType. The C# code for this class is shown below: using System; using System.Configuration;   namespace CacheSample.Caching.Configuration {     internal class CacheProviderConfigurationSection : ConfigurationSection     {         public static CacheProviderConfigurationSection Current         {             get             {                 return (CacheProviderConfigurationSection) ConfigurationManager.GetSection("cacheProvider");             }         }           [ConfigurationProperty("type", IsRequired=true)]         public string CacheProviderType         {             get             {                 return (string)this["type"];             }         }     } }   Adding Data Caching to the Sales Class We now have enough code in place to add caching to the GetSales() method in the CacheSample.BusinessObjects.Sale class, even though we do not yet have an implementation of the ICacheProvider<T> interface. We need to add a reference to the CacheSample.Caching project to CacheSample.BusinessObjects so that we can use the ICacheProvider<T> interface within the GetSales() method. Once the reference is added, we can first create a unique string key based on the method name and the parameter value, so that the same cache key is used for repeated calls to the method with the same parameter values. Then we get an instance of the cache provider for the Sales type, using the CacheProviderFactory, and pass the existing code to retrieve the data from the database as the retrievalMethod delegate in a call to the Cache Provider Fetch() method. The C# code for the modified GetSales() method is shown below: public static IEnumerable<Sale> GetSales(int? highestDayCount) {     string cacheKey = string.Format("CacheSample.BusinessObjects.GetSalesWithCache({0})", highestDayCount);       return CacheSample.Caching.CacheProviderFactory. GetCacheProvider<Sale>().Fetch(cacheKey,         delegate()         {             List<Sale> sales = new List<Sale>();               SqlParameter highestDayCountParameter = new SqlParameter("@HighestDayCount", SqlDbType.SmallInt);             if (highestDayCount.HasValue)                 highestDayCountParameter.Value = highestDayCount;             else                 highestDayCountParameter.Value = DBNull.Value;               string connectionStr = System.Configuration.ConfigurationManager. ConnectionStrings["CacheSample"].ConnectionString;               using (SqlConnection sqlConn = new SqlConnection(connectionStr))             using (SqlCommand sqlCmd = sqlConn.CreateCommand())             {                 sqlCmd.CommandText = "spGetRunningTotals";                 sqlCmd.CommandType = CommandType.StoredProcedure;                 sqlCmd.Parameters.Add(highestDayCountParameter);                   sqlConn.Open();                   using (SqlDataReader dr = sqlCmd.ExecuteReader())                 {                     while (dr.Read())                     {                         Sale newSale = new Sale();                         newSale.DayCount = dr.GetInt16(0);                         newSale.Sales = dr.GetDecimal(1);                         newSale.RunningTotal = dr.GetDecimal(2);                           sales.Add(newSale);                     }                 }             }               return sales;         },         null,         new TimeSpan(0, 10, 0)); }     This example passes the code to retrieve the Sales data from the database to the Cache Provider as an anonymous method, however it could also be written as a lambda. The main advantage of using an anonymous function (method or lambda) is that the code inside the anonymous function can access the parameters passed to the GetSales() method. Finally the absolute expiry is set to null, and the relative expiry set to 10 minutes, to indicate that the cache entry should be removed 10 minutes after the last request for the data. As the ICacheProvider<T> has a Fetch() method that returns IEnumerable<T>, we can simply return the results of the Fetch() method to the caller of the GetSales() method. This should be all that is needed for the GetSales() method to now retrieve data from a cache after the first time the data has be retrieved from the database. Implementing a ASP.NET Cache Provider The final step is to actually implement the ICacheProvider<T> interface, and add the implementation details to the web.config file for the dependency injection. The cache provider implementation needs to have access to System.Web. Therefore it could be placed in the CacheSample.UI project, or in its own project that has a reference to System.Web. Implementing the Cache Provider in a separate project is my favoured approach. Create a new project inside the solution called CacheSample.CacheProvider, and add references to System.Web and CacheSample.Caching to this project. Add a class to the project called AspNetCacheProvider. Make the class a generic class by adding the generic parameter <T> and indicate that the class implements ICacheProvider<T>. The C# code for the AspNetCacheProvider class is shown below: using System; using System.Collections.Generic; using System.Linq; using System.Web; using System.Web.Caching;   using CacheSample.Caching;   namespace CacheSample.CacheProvider {     public class AspNetCacheProvider<T> : ICacheProvider<T>     {         #region ICacheProvider<T> Members           public T Fetch(string key, Func<T> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry)         {             return FetchAndCache<T>(key, retrieveData, absoluteExpiry, relativeExpiry);         }           public IEnumerable<T> Fetch(string key, Func<IEnumerable<T>> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry)         {             return FetchAndCache<IEnumerable<T>>(key, retrieveData, absoluteExpiry, relativeExpiry);         }           #endregion           #region Helper Methods           private U FetchAndCache<U>(string key, Func<U> retrieveData, DateTime? absoluteExpiry, TimeSpan? relativeExpiry)         {             U value;             if (!TryGetValue<U>(key, out value))             {                 value = retrieveData();                 if (!absoluteExpiry.HasValue)                     absoluteExpiry = Cache.NoAbsoluteExpiration;                   if (!relativeExpiry.HasValue)                     relativeExpiry = Cache.NoSlidingExpiration;                   HttpContext.Current.Cache.Insert(key, value, null, absoluteExpiry.Value, relativeExpiry.Value);             }             return value;         }           private bool TryGetValue<U>(string key, out U value)         {             object cachedValue = HttpContext.Current.Cache.Get(key);             if (cachedValue == null)             {                 value = default(U);                 return false;             }             else             {                 try                 {                     value = (U)cachedValue;                     return true;                 }                 catch                 {                     value = default(U);                     return false;                 }             }         }           #endregion       } }   The two interface Fetch() methods call a private method called FetchAndCache(). This method first checks for a element in the HttpContext.Current.Cache with the specified cache key, and if so tries to cast this to the specified type (either T or IEnumerable<T>). If the cached element is found, the FetchAndCache() method simply returns it. If it is not found in the cache, the method calls the retrievalMethod delegate to get the data from the data source, and then adds this to the HttpContext.Current.Cache. The final step is to add the AspNetCacheProvider class to the relevant custom configuration section in the CacheSample.UI.Web.Config file. To do this there needs to be a <configSections> element added as the first element in <configuration>. This will match a custom section called <cacheProvider> with the CacheProviderConfigurationSection. Then we add a <cacheProvider> element, with a type property set to the fully qualified assembly name of the AspNetCacheProvider class, as shown below: <?xmlversion="1.0"?>   <configuration>  <configSections>     <sectionname="cacheProvider" type="CacheSample.Base.Configuration.CacheProviderConfigurationSection, CacheSample.Base" />  </configSections>    <connectionStrings>     <addname="CacheSample"          connectionString="data source=.\SQLEXPRESS;Integrated Security=SSPI;Initial Catalog=CacheSample"          providerName="System.Data.SqlClient" />  </connectionStrings>    <cacheProvidertype="CacheSample.CacheProvider.AspNetCacheProvider`1, CacheSample.CacheProvider, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null">  </cacheProvider>    <system.web>     <compilationdebug="true"targetFramework="4.0" />  </system.web>   </configuration>   One point to note is that the fully qualified assembly name of the AspNetCacheProvider class includes the notation `1 after the class name, which indicates that it is a generic class with a single generic type parameter. The CacheSample.UI project needs to have references added to CacheSample.Caching and CacheSample.CacheProvider so that the actual application is aware of the relevant cache provider implementation. Conclusion After implementing this solution, you should have a working cache provider mechanism, that will allow the middle and data access layers to implement caching support when retrieving data, without any knowledge of the actually caching implementation. If the UI is not ASP.NET based, if for example it is Winforms or WPF, the implementation of ICacheProvider<T> would be written around whatever technology is available. It could even be a standalone caching system that takes full responsibility for adding and removing items from a global store. The next part of this article will show how this caching mechanism may be extended to provide support for cache dependencies, such as the System.Web.Caching.SqlCacheDependency. Another possible extension would be to cache the cache provider implementations instead of storing them in a static Dictionary in the CacheProviderFactory. This would prevent a build up of seldom used cache providers in the application memory, as they could be removed from the cache if not used often enough, although in reality there are probably unlikely to be vast numbers of cache provider implementation instances, as most applications do not have a massive number of business object or model types.

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  • Using Oracle BPM to Extend Oracle Applications

    - by Michelle Kimihira
    Author: Srikant Subramaniam, Senior Principal Product Manager, Oracle Fusion Middleware Customers often modify applications to meet their specific business needs - varying regulatory requirements, unique business processes, product mix transition, etc. Traditional implementation practices for such modifications are typically invasive in nature and introduce risk into projects, affect time-to-market and ease of use, and ultimately increase the costs of running and maintaining the applications. Another downside of these traditional implementation practices is that they literally cast the application in stone, making it difficult for end-users to tailor their individual work environments to meet specific needs, without getting IT involved. For many businesses, however, IT lacks the capacity to support such rapid business changes. As a result, adopting innovative solutions to change the economics of customization becomes an imperative rather than a choice. Let's look at a banking process in Siebel Financial Services and Oracle Policy Automation (OPA) using Oracle Business Process Management. This approach makes modifications simple, quick to implement and easy to maintain/upgrade. The process model is based on the Loan Origination Process Accelerator, i.e., a set of ready to deploy business solutions developed by Oracle using Business Process Management (BPM) 11g, containing customizable and extensible pre-built processes to fit specific customer requirements. This use case is a branch-based loan origination process. Origination includes a number of steps ranging from accepting a loan application, applicant identity and background verification (Know Your Customer), credit assessment, risk evaluation and the eventual disbursal of funds (or rejection of the application). We use BPM to model all of these individual tasks and integrate (via web services) with: Siebel Financial Services and (simulated) backend applications: FLEXCUBE for loan management, Background Verification and Credit Rating. The process flow starts in Siebel when a customer applies for loan, switches to OPA for eligibility verification and product recommendations, before handing it off to BPM for approvals. OPA Connector for Siebel simplifies integration with Siebel’s web services framework by saving directly into Siebel the results from the self-service interview. This combination of user input and product recommendation invokes the BPM process for loan origination. At the end of the approval process, we update Siebel and the financial app to complete the loop. We use BPM Process Spaces to display role-specific data via dashboards, including the ability to track the status of a given process (flow trace). Loan Underwriters have visibility into the product mix (loan categories), status of loan applications (count of approved/rejected/pending), volume and values of loans approved per processing center, processing times, requested vs. approved amount and other relevant business metrics. Summary Oracle recommends the use of Fusion Middleware as an extensions platform for applications. This approach makes modifications simple, quick to implement and easy to maintain/upgrade applications (by moving customizations away from applications to the process layer). It is also easier to manage processes that span multiple applications by using Oracle BPM. Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • CIO's Corner: Achieving a Balance

    - by Michelle Kimihira
    Author: Rick Beers Senior Director, Product Management, Oracle Fusion Middleware All too often, a CIO is unfairly characterized as either technology-focused or business-focused; as more concerned with either infrastructure performance or business excellence. It seems to me that this completely misses the point. I have long thought that a CIO has probably the most complex C-level position in an enterprise, one that requires an artful balance among four entirely different constituencies, often with competing values and needs. How a CIO balances these is the single largest determinant of success. I was reminded of this while reading the excellent interview of Mark Hurd by CNBC’s Maria Bartiromo in a recent issue of USATODAY (Bartiromo: Oracle's Hurd is in tech sweet spot). The interview covers topics such as Big Data, Leadership and Oracle’s growth strategy. But the topic that really got my interest, and reminded me of the need for balance, was on IT spending trends, in which Mark Hurd observed, “…budgets are tight. What most of our customers have today is both an austerity plan to save money and at the same time a plan to reapply that money to innovation. There isn't a customer we have that doesn't have an austerity plan and an innovation plan.” In an era of economic uncertainty, and an accelerating pace of business change, this is probably the toughest balance a CIO must achieve. Yet for far too many IT organizations, operating costs consume over 75% of their budgets, leaving precious little for innovation and investment in business-critical technology programs. I have found that many CIO’s are trapped by their enterprise systems platforms, which were originally architected for Standardization, Compliance and tightly integrated linear Workflows. Yes, these traits are still required for specific reasons and cannot be compromised. But they are no longer enough. New demands are emerging: the explosion in the volume and diversity of Data, the Consumerization of IT, the rise of Social Media, and the need for continual Business Process Reengineering. These were simply not the design criteria for Enterprise 1.0 and attempting to leverage them with current systems platforms results in an escalation in complexity and a resulting increase in operating costs for many IT organizations. This is the cost vs investment trap and what most constrains CIO’s from achieving the balance they need. But there is a way out of this trap. Enterprise 2.0 represents an entirely new enterprise systems architecture, one that is ‘Business-Centric’ rather than ‘ERP Centric’, which defined the architecture of Enterprise 1.0. Oracle’s best in class suite of Fusion Middleware Products enables a layered approach to enterprise systems architectures that provides the balance that an enterprise needs. The most exciting part of all this? The bottom two layers are focused upon reducing costs and the upper two layers provide business value and innovation. Finally, the Balance a CIO needs.  Additional Information Product Information on Oracle.com: Oracle Fusion Middleware Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • WebCenter Customer Spotlight: Global Village Telecom Ltda

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryGlobal Village Telecom Ltda. (GVT)  is a leading Brazilian telecommunications company, developing solutions and providing services for corporate and end users. GVT is located in Curitiba, Brazil, employs 6,000 people and has an annual revenue of around US$1 billion.  GVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and  enable the company’s leadership to provide information to all departments in real time. GVT implemented Oracle WebCenter Content to centralize the company's content and they built  a portal to share and find content in real-time. Oracle WebCenter Content enabled GVT to quickly and efficiently integrate communication among all company employees—ensuring that GVT maintain a competitive edge in the market. Human Resources reduced the time required for issuing internal statements to all staff from three weeks to one day. Company OverviewGlobal Village Telecom Ltda. (GVT)  is a leading telecommunications company, developing solutions and providing services for corporate and end users. The company offers diverse innovative products and advanced solutions in conventional fixed telephone communications, data transmission, high speed broadband internet services, and voice over IP (VoIP) services for all market segment. GVT is located in Curitiba, Brazil, employs 6,000 people and have an  annual revenue of around US$1 billion.   Business ChallengesGVT business objectives were to improve corporate communications, accelerate internal information flow, provide continuous access to the all business files and enable the company’s leadership to provide information to all departments in real time. Solution DeployedGVT worked with the Oracle Partner IT7 to deploy Oracle WebCenter Content to securely centralize the company's content such as growth indicators, spreadsheets, and corporate and descriptive project schedules. The solution enabled real-time information sharing through the development of Click GVT, a portal that currently receives 100,000 monthly impressions from employee searches. Business ResultsGVT gained a competitive edge in the communications market by accelerating internal information flow, streamlining the content standardizing information and enabled real-time information sharing and discovery. Human Resources  reduced the time required for issuing  internal statements to all staff from three weeks to one day. “The competitive nature of telecommunication industry demands rapid information in the internal flow of the company. Oracle WebCenter Content enabled us to quickly and efficiently integrate communication among all company employees—ensuring that we maintain a competitive edge in the market.” Marcel Mendes Filho, Systems Manager, Global Village Telecom Ltda. Additional Information Global Viallage Telecom Ltda Customer Snapshot Oracle WebCenter Content

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  • Becoming the well-integrated content company (and combating AIUTLVFS)

    - by Lance Shaw
    Every single day, each of us create more and more content. Sometimes it is brand new material and many times it is iterations of existing content, but no one would argue that information and content growth is growing at an almost exponential rate. With all this content being created and stored, a number of problems naturally arise. One of the most common issues that users run into is "Am I Using The Latest Version of this File Syndrome", or AIUTLVFS. This insidious syndrome is all too common and results in ineffective, poor or downright wrong business decisions being made.  When content or files are unavailable or incorrect within the scope of key business processes, the chance for erroneous and costly business decisions is magnified even further. For many companies, the ideal scenario is to be able to connect multiple business systems, both old and new, into one common content repository.  Not only does this reduce content duplication, it also helps guarantee that everyone in various departments is working off the proverbial "same page".  Sounds simple - but for many organizations, the proliferation of file shares, SharePoint sites, and other storage silos of content keep the dream of a more efficient business a distant one. We've created some online assets to help you in your evaluation and eventual improvement of your current content management and delivery systems. Take a few minutes to check out our Online Assessment Tool.  It's quick, easy and just might provide you with insights into how you can improve your current content ecosystem. While you are there, check out our new Infographic that outlines common issues faced by companies today. Feel free to save our informative Infographic PDF and share it with business colleagues and your management to help them understand the business costs and impact of inaction. Together we can stop AIUTLVFS in its tracks and run our businesses more effectively than ever. Additionally, we hope you will take a few minutes to visit our new and informative webpages dedicated to the value of a well connected, fully integrated content management system. It's a great place to learn more about how integrating WebCenter Content into your infrastructure can lower your operational costs while boosting process and worker efficiency.

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  • Fast Data Executive Round Table FY14 event kit

    - by JuergenKress
    We are very interested to run joint marketing events jointly with you as our partners! At our SOA Community Workspace (SOA Community membership required) you can find a new Fast Data Executive Round Table FY14 event kit. This event is designed at senior IT and executives level for the purposes of education, awareness, and thought leadership around the subject of big data; and a specific flavor of big data - Fast Data - that has begun to spark the imagination of many Oracle customers. Fast Data is not new. It’s a term that was invented initially by Ovum’s Tony Baer as a way to represent the collection of ‘high velocity’ solutions with respect to the big data. For Oracle, the Fast Data campaign in FY13 began as a way to tie a broader set of solutions together (SOA/Business Process Management, Data Integration and Business Analytics) under a set of use cases focused on real-time, high velocity data. It has helped to give Oracle a leap-frog advantage over many of the niche integration vendors (i.e. Informatica, Pega, Tibco, Software AG, Terracotta) who haven’t been able to address these types of end-to-end use cases which rely on the combination of filtering, in-memory data processing, correlation, real-time data movement and transformation, end-to-end analytics, and business process management. Only Oracle can address all the dimensions of fast data, and only Oracle can provide a set of engineered solutions to address this space. This event is designed to continue that thought leadership momentum and raise the awareness about what Oracle Fast Data solutions are designed to solve. It’s designed to highlight real customer solutions and articulate the business benefits that fast data can address. This is not an event that gets into the esoteric technical standards of Hadoop, NoSQL, and in-memory data grids. This is an event that instead gets into the heart of business problems that big data has left un-addressed and charts the path for next steps in fast data. Get the Fast Data Executive Round Table FY14 event kit here. Support marketing campaigns We can support such events by: Oracle speakers - contact your partner manager Marketing budget - contact your A&C marketing manager Event location - free use of Oracle Customer Visitor Centers conference rooms Promote your event at events.oracle.com: http://tinyurl.com/eventspecialized E-Blast: invite customers to your event – contact your A&C marketing manager For additional marketing kits e.g for Business Process Managementplease visit our SOA Community Workspace. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags:

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  • ATG Live Webcast Nov. 8th: Advanced Management of EBS with Oracle Enterprise Manager

    - by Bill Sawyer
    The task of managing and monitoring Oracle E-Business Suite environments can be very challenging. The Application Management Pack plug-in is part of Oracle Enterprise Manager 12c Application Management Suite for Oracle E-Business Suite. The Application Management Pack plug-in is designed to monitor and manage all the different technologies that constitute Oracle E-Business Suite applications, including midtier, configuration, host, and database management—to name just a few. Customers that have implemented Oracle Enterprise Manager have experienced dramatic improvements in system visibility, diagnostic capability, and administrator productivity. This webcast will highlight the key features and benefits of Oracle Enterprise Manager, the latest version of the Oracle Application Management Suite for Oracle E-Business Suite. Advanced Management of Oracle E-Business Suite with Oracle Enterprise Manager Date:                Thursday, November 8, 2012Time:               8:00 AM - 9:00 AM Pacific Standard TimePresenters:   Angelo Rosado, Principal Product Manager, E-Business Suite ATG                         Lauren Cohn, Principal Curriculum Developer, E-Business Suite ATGWebcast Registration Link (Preregistration is optional but encouraged)To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128    International Participant Dial-In Number:      706-634-9568    Additional International Dial-In Numbers Link:    Dial-In Passcode:                                              103191To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  591460967 If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. If you have any questions or comments, feel free to email Bill Sawyer (Senior Manager, Applications Technology Curriculum) at BilldotSawyer-AT-Oracle-DOT-com.

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  • How to Export a Contact to and Import a Contact from a vCard (.vcf) File in Outlook 2013

    - by Lori Kaufman
    vCard is the abbreviation for Virtual Business Card and is the standard format (.vcf files) for electronic business cards. vCards allow you to create and share contact information over the internet, such as in email messages and instant messaging. You can also use vCards to move contact information from one email or personal information management program to another, as long as both programs support the .vcf file format. vCards can contain name and address information, as well as phone numbers, email addresses, URLs, images, and audio clips. We will show you how to export a contact to and import a contact from a vCard, or .vcf file, in Outlook. First access the People section by clicking People at the bottom of the Outlook window. To view your contact in business card format, click Business Card in the Current View section of the Home tab. Select a contact by clicking on the name bar at the top of the business card. To export the selected contact as a vCard, click the File tab. On the Account Information screen, click Save As in the list of options on the left. The Save As dialog box displays. By default, the name of the contact is used to name the .vcf file in the File name edit box. Change the name, if desired, select a location for the file, and click Save. The contact is saved as a .vcf file. To import a vCard, or .vcf file, into Outlook, simply double-click on the .vcf file. By default, .vcf files are automatically associated with Outlook, so the file is opened in Outlook as a Contact. Make any changes or additions to the contact in the contact editing window. To save the contact, click Save & Close in the Actions section of the Contact tab. NOTE: Notice that because this contact is new, the full contact editing window displays rather than the Contact Card that displays when double-clicking on a contact. You can open the full contact editing window instead of the Contact Card when editing a contact or searching for a contact. The contact is added to the Contacts folder. You can add your contact information to a signature in business card format, and it will display as shown above in emails. We have covered how to create signatures and will be discussing more about signatures and business cards in Outlook.     

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  • Looking for a function that will split profits/loss equally between 2 business partners.

    - by Hamish Grubijan
    This is not homework, for I am not a student. This is for my general curiosity. I apologize if I am reinventing the wheel here.The function I seek can be defined as follows (language agnostic): int getPercentageOfA(double moneyA, double workA, double moneyB, double workB) { // Perhaps you may assume that workA == 0 // Compute result return result; } Suppose Alice and Bob want to do business together ... such as ... selling used books. Alice is only interested in investing money in it and nothing else. Bob might invest some money, but he might have no $ available to invest. He will, however, put in the effort in finding a seller, a buyer, and doing maintenance. There are no tools, education, health insurance costs, or other expenses to consider. Both Alice and Bob wish to split the profits "equally" (A different weight like 40/60 for advanced users). Both are entrepreneurs, so they deal with low ROI/wage, and high income alike. There is no fixed wage, minimum wage, fixed ROI, or minimum ROI. They try to find the best deal possible, assume risks and go for it. Now, let's stick with the 50/50 model. If Alice invests $100, Bob invests work, and they will end up with a profit (or loss) of $60, they will split it equally - either both get $30 for their efforts/investments, or Bob ends up owing $30 to Alice. A second possibility: Both Alice and Bob invest 100, then Bob does all the work, and they end up splitting $60 profit. It looks like Alice should get only $15, because $30 of that profit came from Bob's investment and Bob's effort, so Alice shall have none of it, and the other $30 is to be split 50/50. Both of the examples above are trivial even when A and B want to split it 35/65 or what have you. Now it gets more complicated: What if Alice invests $70, and Bob invests $30 + does all of the work. It appears simple: (70,30) = (30,30) + (40,0) ... but, if only we knew how to weigh the two parts relative to each other. Another complicated (I think) example: what if Alice and Bob invest $70 and $30 respectively, and also put in an equal amount of work? I have a few data points: When A and B put in the same amount of work and the same $ - 50/50. When A puts in 100% of the money, and B does 100% of the work - 50/50. When A does all of the work and puts in all of the money - 100 for A / 0 for B (and vice-versa). When A puts in 50% of the money, and B puts in 50% of the money as well as does all of the work - 25 for A, and 75 for B (and vice-versa). If I fix things such that always workA = 0%, workB = 100% of the total work, then getPercentageOfA becomes a function: height z given x and y. The question is - how do you extrapolate this function between these several points? What is this function? If you can cover the cases when workA does not have to be 0% of the total work, and when investment vs work is split as 85/15 or using some other model, then what would the new function be?

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Maria Forney
    Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • Oracle BI and XS Energy Drinks – Don’t Miss the Amway Presentation!

    - by Michelle Kimihira
    By Maria Forney Amway is a global leader in the direct sales industry with $10.9B in annual sales in more than 100 countries and territories. The company has implemented a global BI framework that provides accurate, consistent, and timely insights to support global, regional and local analytical research, business planning, performance measurement and assessment. Oracle BI EE is used by 1500 employees across Amway sales, marketing, finance, and supply chain business units as well as Amway affiliates in Europe, Russia, South Africa, Japan, Australia, Latin America, Malaysia, Vietnam, and Indonesia. Last week, I spoke with Lead Data Analyst with Amway Global Sales, Dan Arganbright, and IT Manager with Amway BI Competency Center, Mike Olson, about their upcoming presentation at Oracle OpenWorld in San Francisco. Scheduled during a prime speaking slot on Monday, October 1 at 12:15pm in Moscone West, 2007, Dan and Mike will discuss their experience building Amway’s Distributor Consulting solution, powered by Oracle BI EE. You can find more information here. As background, Amway offers people an opportunity to own their own businesses and consumers exclusive products in health and wellness, beauty and home care.  The Amway internal Sales organization is charged with consulting leadership-level Distributors to help them with data insights and ultimately grow their business. Until recently, this was a resource-intense process of gathering and formatting data. In some markets, it took over 40 hours to collect the data and produce the analysis needed for one consultation session. Amway began its global BI journey in 2006 and since then the company has migrated from having multiple technology providers and integration points to an integrated strategic vendor approach. Today, the company has standardized on Oracle technology for BI.  Amway has achieved cost savings through the retirement of redundant technology platforms. In addition, Mike’s organization has led the charge to align disparate BI organizations into a BI Competency Center.  The following diagram highlights the simplicity of the standardized architecture of Amway today. Dubbed Distributor Consulting, Amway has developed a BI solution using the Oracle technology stack to help Distributor leaders grow their businesses. The Distributor Consulting solution provides over 40 metrics for Sales staff to provide data-driven insights on the Distributors and organizations they support.  Using Oracle BI EE, Exadata, and Oracle Data Integrator, Amway provides customized and personalized business intelligence, and the Oracle BI EE dashboards were developed by the Amway Sales organization, which demonstrates business empowerment of the technology. Amway is also leveraging the power of BI to drive business growth in all of its markets.  A new set of Distributor Segmentation metrics are enabling a better understanding of distributor behaviors. A Global Scorecard that Amway developed provides key metrics at a market and global level for executive-level discussions. Product Analysis teams can now highlight repeat purchase rates, product penetration and the success of CRM campaigns. In the words of Dan and Mike, the addition of Exadata 11 months ago has been “a game changer.”  Amway has been able to dramatically reduce complexity, improve performance and increase business productivity and cost savings. For example, the number of indexes on the global data warehouse was reduced from more than 1,000 to less than 20.  Pulling data for the highest level distributors or the largest markets in the company now can be done in minutes instead of hours.  As a result, IT has shifted from performance tuning and keeping the system operational to higher-value business-focused activities. •       “The distributors that have been introduced to the BI reports have found them extremely helpful. Because they have never had this kind of information before, when they were presented with the reports, they wanted to take action immediately!”  -     Sales Development Manager in Latin America Without giving away more, the Amway case study presentation will be one of the unique customer sessions at OpenWorld this year. Speakers Dan Arganbright and Mike Olson have planned an interactive and entertaining session on Monday October 1 at 12:15pm in Moscone West, 2007. I’ll see you there!

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  • ATG Live Webcast June 14: Technical Preview of EBS 12.2 Online Patching

    - by BillSawyer
    Online Patching is is one of the cornerstone new features in our upcoming Oracle E-Business Suite 12.2 release. This ground-breaking feature is based upon Edition-Based Redefinition, a new 11gR2 Database feature that was built to Oracle Applications division specifications to allow the E-Business Suite's database tier to be patched while the environment is running.  Online Patching combines the use of Edition-Based Redefinition and new E-Business Suite technologies to allow patching to the E-Business Suite's database and application tier servers while the environment is being actively used by its end-users. This webcast provides a detailed technical preview of: How this new feature works How it affects E-Business Suite end-users How it affects E-Business Suite database administrators and patching lifecycles How it affects developers and third-party software vendors responsible for E-Business Suite customizations and extensions The presenter for this event is Kevin Hudson, Senior Director and one of the Online Patching architects. There will be a special extended Q&A Session at the end of this presentation, given the nature of the materials and the questions that we expect from you. ATG Development staff supporting the Q&A session will include Elke Phelps, Santiago Bastidas, Max Arderius, and other ATG architects. Date:               Thursday, June 14, 2012Time:              8:00 AM - 10:00 AM Pacific Standard Time (Special 2-hour Time)Presenter:    Kevin Hudson, Senior Director, Applications Technology IntegrationWebcast Registration Link (Preregistration is optional but encouraged) To hear the audio feed:   Domestic Participant Dial-In Number:           877-697-8128   International Participant Dial-In Number:      706-634-9568   Dial-In Passcode:                                              100815To see the presentation:    The Direct Access Web Conference details are:    Website URL: https://ouweb.webex.com    Meeting Number:  597470987If you miss the webcast, or you have missed any webcast, don't worry -- we'll post links to the recording as soon as it's available from Oracle University.  You can monitor this blog for pointers to the replay. And, you can find our archive of our past webcasts and training here. When will Oracle E-Business Suite 12.2 be released? Oracle's Revenue Recognition rules prohibit us from discussing certification and release dates, but you're welcome to monitor or subscribe to this blog. We'll post updates here as soon as soon as they're available.    

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  • BI&EPM in Focus June 2012

    - by Mike.Hallett(at)Oracle-BI&EPM
    General News Thomas Kurian Discusses Oracle Exalytics, SAP HANA (replay | preso | press)  Accenture & Oracle Study: The Challenges of Corporate Financial Reporting  (link) Flash Demo: Oracle Hyperion Planning on Exalytics in the Public Sector (link) Flash Demo: OBIEE & Exalytics in Retail (link) Customers Italian Partner Alfa Sistemi implemented at Autovie Venete S.p.A. Integrates Business Intelligence and Performance Management to Improve Efficiency and Speed for Managing Public Works Projects (English version)  / Autovie Venete implementa un sistema integrato di Business Intelligence e Performance Management per migliorare l’efficienza e la tempestività dell’attività di Controlling di Commessa (Italian version). FANCL Gains 360-Degree View of Customers across Multiple Sales Channels, Reduces Reports by 75% Korea Yakult Improves Profit & Loss Analysis with Oracle Hyperion Planning and OBIEE Hill International Streamlines Forecasting, Improves Visibility into Project Productivity and Profitability Children’s Rights in Society Better Supports Organizational Mission with Advanced, Integrated, and Streamlined Business Intelligence Tools Profit: International utility Enel monitors the performance of global subsidiaries with Oracle Hyperion Applications (link) Profit: Charting a New Course: Korean Air gains altitude by leveraging its greatest asset: information (link)   Events June 12: Breaking Away from the Excel Add-In: Welcome to Hyperion Smart View 11.1.2.2 (link) June 13: Upgrading OBIEE 10g to 11g: Best Practices and Lessons Learned (performance architects) (link) June 14, The Netherlands: Strategies for Business Excellence, New Release of Oracle Hyperion EPM Suite (link) June 21: Comprehensive and Accurate Forecasting for Healthcare (link) June 26: What Exactly is Exalytics? (KPI Partners) (link) Webcast Replay: Is Your Company Able to Navigate Through Market Volatility? (link)  Webcast Replay: Is Hope and Email The Core of Your Reconciliation Process? (link) Webcast Replay: Troubleshooting EPM Reporting & Analysis 11.1.2.x  (link) Webcast Replay: Is your Organization Flying Blind when it comes to Understanding Profitability?  (link) Enterprise Performance Management Final Oracle EPM  Information Panel (CIP) survey on cost, profitability and performance reporting/scorecards is now OPEN (link) New on EPM Blog: What's Going on With IFRS? (link) How does Crystal Ball integrate with EPM Solutions? New collateral and demos on Crystal Ball Solution Factory!  (link) New Youtube Video: Business Case Analysis with Oracle Crystal Ball (link) Crystal Ball 11.1.2.2 is released! Grouped Assumptions in Sensitivity Charts, Data Filtering When Fitting Distributions and Parameter Edits When Fitting Distributions to name a few. Get full details from the online New Features Guide (link) New DRM Oracle-by-Examples now available (link) Support Blog: Hyperion Ledgerlink Sample Record and Windows 7: Now you see it, now you don’t  (link) Use Enterprise Manager FMW Control to Troubleshoot Oracle EPM 11.1.2 Family of Products (link) Business  Intelligence Whitepaper: Real-Time Operational Reporting for E-Business Suite via GoldenGate Replication to an Operational Data Store.  How Oracle enabled real-time operational reporting for its $20B services contract business with Golden Gate & OBIEE (link) KPI Partners ebook: Understanding Oracle BI Components and Repository Modeling Basics (link) “Getting Started with Oracle Endeca Information Discovery” video tutorials now available (link) Oracle BI Publisher Conversion Center: Convert from Crystal, Actuate, or Oracle Reports to Oracle BI Publisher (link) Oracle Fusion Applications: Monthly Partner Updates Webcast Replays to help BI partners understand how OBI, Essbase, BI-Apps and Fusion work together: More on Fusion CRM: Fusion Marketing More on Fusion CRM: Fusion CRM Sales Start-Up Packs and Expert Services for Implementation Partners Introducing the Oracle Fusion Accounting Hub Implementing Fusion Applications using Oracle's Composers Oracle Fusion Applications Co-Existence

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  • Take a chance !

    - by Hartmut Wiese
    Hi everybody, Later today I am going to reach out to the JDE Partner in EMEA I am already in contact with and ask for participation and collaboration within the new EMEA JDE Partner Community. I am very excited about this community and I really believe we will have much more success in the future selling and implementing JDEdwards in this large region. For those who don´t know me yet ... I am really a long time in the JDEdwards business. I have been a JDE PreSales Consultant and joined JDEdwards in 1998 in Germany. After JDEdwards/PeopleSoft was aquired by Oracle I changed my role and become responsible on an EMEA level for the Oracle Accelerate and the Oracle Business Accelerator program. A lot of you are already know me ... and hopefully believe and trust me as well. Within the last five months I talked to approx. 60 partners already face-to-face during the various events I attended. We had two PreSales Universities delievered already and I have been to one JDE Exsite event, a JDE Executive Forum, two User groups events and one JDE Partner Event. Again approximately 60+ partner discussions and everybody likes the idea of the community and how I am going to run this in the future. At the JDEdwards UK User Group event (NOV 13) there was an external speaker talking about risk. It was a very good speech. One key element of his speech was that a sequence of (small) failures might lead to a big success. He gave very good examples from the history not software related at all but as a results some of the well done individuals everybody knows today started very small and they failed several times before they become successful. But these persons did not gave up and in the long run they win and succeeded. I really spent some time reflecting this to our business as of today. My intention to write these lines is to convince each partner out there to think about investing in JDEdwards TODAY. There are currently a number of potential investment ideas on the table for you. We have a very strong and powerful ERP System. We have advantages against all our competitors. Each partner has the ability to create his own SaaS model and deliver individual services to the customers. We also have three Business Accelerators available which really speeds up the implementation by still having full flexibility to change for example any processing option if needed. A huge number of customers are on old releases globally and think about upgrading. New technology makes new business processes available (e.g. iPad). Oracle is a pretty much forward looking company and we build tools and products. In the area of JDEdwards our partners are combining the Oracle tools and products and bringing the value to the customers. At one point in time you have decided to run your business on your own and to become a JDE/PSFT/ORCL partner. This was a risk of course at that point of time. You did not fail and this is very good of course. Business has changed and Oracle has the product and tools for you to become even more successful in the future but it is a very good time for you to take a risk again. I am not able to promise you anything but the situation is very good. You might not win every deal or increase your margin immediately but I truly believe you will find new ways of doing your business in the future by adopting some of our ideas. The only person who can stop you ... is you. Please try something new/different. Success sometimes needs some time and initial failures but if you never failed - you have never lived. To get support during this phase please share your doubts, thoughts, experiences inside the new JDEdwards community and learn from others who went to similar processes. Please join here. Take care and best regards Hartmut Wiese

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  • Workflow versioning

    - by Nitra
    I believe I have a fundamental misunderstanding when it comes to workflow engines which I would appreciate if you could help me sort out. I'm not sure if my misunderstanding is specific to the workflow engine I'm using, or if it's a general misunderstanding. I happen to use Windows Workflow Foundation (WWF). TLDR-version WWF allows you to implement business processes in long-running workflows (think months or even years). When started, the workflows can't be changed. But what business process can't change at any time? And if a business process changes, wouldn't you want your software to reflect this change for already started 'instances' of the business process? What am I missing? Background In WWF you define a workflow by combining a set of activites. There are different types of activities - some of them are for flow control, such as the IfElseActivity and the WhileActivty while others allows you to perform actual tasks, such as the CodeActivity wich allows you to run .NET code and the InvokeWebServiceActivity which allows you to call web services. The activites are combined to a workflow using a visual designer. You pretty much drag-and-drop activities from a toolbox to a designer area and connect the activites to each other. The workflow and activities have input paramters, output parameters and variables. We have a single workflow which sometimes runs in a matter of a few days, but it may run for 5-6 months. WWF takes care of persisting the workflow state (what activity are we currently executing, what are the variable values and so on). So far I think WWF makes sense. Some people will prefer to implement a software representation of a business process using a visual designer over writing all of it in code. So what's the issue then? What I don't really get is the following: WWF is designed to take care of long-running workflows. But at the same time, WWF has no built-in functionality which allows you to modify the running workflows. So if you model a business process using a workflow and run that for 6 months, you better hope that the business process does not change. Because if it do, you'll have to have multiple versions of the workflow executing at the same time. This seems like a fundamental design mistake to me, but at the same time it seems more likely that I've misunderstood something. For us, this has had some real-world effects: We release new versions every month, but some workflows may run for a year. This means that we have several versions of the workflow running in parallell, in other words several versions of the business logics. This is the same as having many differnt versions of your code running in production in the same system at the same time, which becomes a bit hard to understand for users. (depending on on whether they clicked a 'Start' button 9 or 10 months ago, the software will behave differently) Our workflow refers to different types of entities and since WWF now has persisted and serialized these we can't really refactor the entities since then existing workflows can't be resumed (deserialization will fail We've received some suggestions on how to handle this When we create a new version of the workflow, cancel all running workflows and create new ones. But in our workflows there's a lot of manual work involved and if we start from scratch a lot of people has to re-do their work. Track what has been done in the workflow and when you create a new one skip activites which have already been executed. I feel that this alternative may work for simple workflows, but it becomes hairy to automatically figure out what activities to skip if there's major refactoring done to a workflow. When we create a new version of the workflow, upgrade old versions using the new WWF 4.5 functionality for upgrading workflows. But then we would have to skip using the visual designer and write code to inject activities in the right places in the workflow. According to MSDN, this upgrade functionality is only intended for minor bug fixes and not larger changes. What am I missing?

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  • WebCenter Customer Spotlight: Textron Inc.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms. Company OverviewTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Business ChallengesWith numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Solution DeployedTextron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron: Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly Developed more appealing visual designs for Websites to help enhance customer purchase Business ResultsThe implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands.  “We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface. We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,” Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc. Additional Information Tectron Inc. Customer Snapshot Oracle WebCenter Sites

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  • Chalk Talk with John: What Does User Experience Mean to You?

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Author: John Brunswick The "Chalk Talk with John" series will explore the practical value of Middleware in the context of two fictional communities, shared through analogies aligned to enterprise technology.  This format offers business stakeholders and IT a common language for understanding the benefits of technology in support of their business initiatives, regardless of their current level of technical knowledge. I will endeavor to showcase an episode highlighting business use cases and how technology plays a role in business on a bi-weekly basis. The debut episode highlights the benefits of user experience capabilities supplied by Portal technologies, by juxtaposing the communities of Middleware Fields and Codeaway Valley with regard to the time and effort their residents spend performing everyday tasks.  This comparison provides insight into the benefits of leveraging a common user experience foundation to support the tasks that our employees, customers and partners engage in on a daily basis with our organizations. Take a look and let me know your thoughts! Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} About me: Hi, I am John Brunswick, an Oracle Enterprise Architect. As an Oracle Enterprise Architect, I focus on the alignment of technical capabilities in support of business vision and objectives, as well as the overall business value of technology.  Before coming to Oracle, I was a Practice Manager within BEA System's Business Interaction Division consulting organization, orchestrating enterprise systems in support of line of business goals. Connect with me on Twitter and visit my site for Oracle Fusion Middleware related tips.

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  • SOA, Empowerment and Continuous Improvement

    - by Tanu Sood
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Rick Beers is Senior Director of Product Management for Oracle Fusion Middleware. Prior to joining Oracle, Rick held a variety of executive operational positions at Corning, Inc. and Bausch & Lomb. With a professional background that includes senior management positions in manufacturing, supply chain and information technology, Rick brings a unique set of experiences to cover the impact that technology can have on business models, processes and organizations. Rick will be hosting the IT Leader Editorial on a regular basis. I met my twin at Open World. We share backgrounds, experiences and even names. I hosted an invitation-only AppAdvantage Leadership Forum with an overcapacity 85 participants: 55 customers, 15 from the Oracle AppAdvantage team and 15 Partners. It was a lively, open and positive discussion of pace layered architectures and Oracle’s AppAdvantage approach to a unified view of Applications and Middleware. Rick Hassman from Pella was one of the customer panelists and during the pre event prep, Rick and I shared backgrounds and found that we had both been plant managers and led ERP deployments prior to leading IT itself. During the panel conversation I explored this with him, discussing the unique perspectives that this provides to CIO’s. He then hit on a point that I wasn’t able to fully appreciate until a week later. First though, some background. The week after the Forum, one of the participants emailed me with the following thoughts: “I am 150% behind this concept……but we are struggling with the concept of web services and the potential use of the Oracle Service Bus technology let alone moving into using the full SOA/BPM/BAM software to extend our JD Edwards application to both integrate and support business processes”. After thinking a bit I responded this way: While I certainly appreciate the degree of change and effort involved, perhaps I could offer the following: One of the underlying principles behind Oracle AppAdvantage is that more often than not, the choice between changing a business process and invasively customizing ERP represents a Hobson's Choice: neither is acceptable. In this case the third option, moving the process out of ERP, is the only acceptable one. Providing this choice typically requires end to end, real time interoperability across applications and/or services. This real time interoperability, to be sustainable over time requires a service oriented architecture. There's just no way around this. SOA adaptation is admittedly tough at the beginning. New skills, new technology and new headaches. But, like any radically new technology, it has a learning curve that drives cost down rather dramatically over time. Tough choices to be sure, but not entirely different than we face with every major technology cycle. Good points of course, but I felt that something was missing. The points were convincing, perhaps even a bit insightful, but they didn’t get at the heart of what Oracle AppAdvantage is focused upon: how the optimization of technology, applications, processes and relationships can change the very way that organizations operate. And then I thought back to the panel discussion with Rick Hassman at Oracle OpenWorld. Rick stressed that Continuous Improvement is a fundamental business strategy at Pella. I remember Continuous Improvement well as I suspect does everyone who was in American manufacturing during the 80’s. Pioneered by W. Edwards Deming in Japan (and still known alternatively as Kaizen), Continuous Improvement sets in place the business culture that we must not become complacent with success and resistant to the ongoing need for change. Many believe that this single handedly drove the renaissance in American manufacturing through the last two decades, which had become complacent during the 70’s and early 80’s. But what exactly does this have to do with SOA? It was Rick’s next point. He drew the connection that moving those business processes that need to continually change over time out of ERP and into edge applications and services enables continuous improvement by empowering people to continually strive for better ways of doing things rather than be being bound by workflows that cannot change. A compelling connection: that SOA, and the overall Oracle AppAdvantage framework of which it is an integral part, can empower people towards continuous improvement in business processes and as a result drive business leadership and business excellence. What better a case for technology innovation?

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  • Oracle Fusion Middleware Innovation Award Winners 2012: ADF & Fusion Development

    - by Dana Singleterry
    Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle Fusion Middleware Innovation Awards honor customers for their cutting-edge solutions using Oracle Fusion Middleware. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. The awards were presented during Oracle OpenWorld 2012 and following winners are for the category of ADF & Fusion Development. Micros – an OPN Platinum partner – has been working closely with Oracle product management teams in applying industry best practices in the development of their solutions. Their current application suite for the hospitality industry was built on Oracle Forms and the Oracle database running on MS Windows. The next generation of this suite is being developed and released in modules that are now based on Oracle FMW (including ADF) 11g technologies and Oracle Database 11g all running on Oracle Linux. The primary driver was that of modernization and hence the reason Oracle ADF was selected to provide a rich UI for business processes that could be served up through traditional methods or through mobile devices globally. SOA Suite & ADF allowed for loosely-coupled services that could evolve with the needs of the business. Micros's application innovations includes the use of business application portlets that have been published from ADF Faces Task Flows generated using WebCenter portlet libraries  & Oracle Metadata Services (MDS) with multi-layered customizations using Oracle WebCenter Composer. PCS (Marfin Egnatia Bank of Greece) – PCS Wealth Management is a WM Software Solution, which captures and automates the WM business processes allowing Service Providers to allocate enough time and effort into Customer Service and Investment Strategies, under Advisory or Execution-Only Services. The Product is built upon the latest Web Technologies and ensures Best Practices covering all functional expectations, meeting local regulatory requirements and discovering successful opportunities for the WM Customers' Portfolios. The new unified Wealth Management system offers an unparalleled User Interface taking full advantage of the user friendly ADF Faces Components to a great extent, all serving Private Banking purposes. The application offers a true Account Officer Cockpit with shallow navigation, one-click access to informed decisions and a perfect customer service. ADF Grids and Pivots, the Data Visualization Components, as well as the Calendar and Map Components are cleverly used to help the user eliminate the usage of Excel, Outlook and other systems. PCS's application is unique in the way it leverages the ADF Faces data visualization components to create a truly attractive and insightful dashboard for their application. PCS Wealth Management Demo Qualcomm – Qualcomm, a $17B per year company, designs and sells semiconductor products for wireless telecommunications, mobile and computing markets. In addition, Qualcomm companies provide various hardware and software products to facilitate the design, development and deployment of phones and the applications that run on them. Qualcomm’s challenge has been to not only develop and deploy new business system functions to keep pace with customer demand, but also to provide a customer collaboration capability that is sufficiently robust, easy to use, and flexible to meet emerging and future needs. Qualcomm has taken successful steps in building and deploying the customer engagement platform Ieveraging various Oracle technologies including Fusion Middleware (ADF, SOA, OBIEE) and their proven ERP foundation of EBS and 11g databases. The new platform delivers a more unified and “seamless” business solution with a consistent, modern “look and feel” all based on standard business processes which facilitate efficient collaboration with Qualcomm and its customers. The look and feel leverages ADF in innovative ways and includes hover over navigation, custom pagination components, and skinning. Qualcomm has exposed a services layer that provides significant functionality including order-to-ship, quote-to-order, customer on-boarding and contract validation. Qualcomm's creative designs leverage Oracle's SOA Suite to integrate with Oracle EBS and desperate applications to provide a rich user interface through the use use of Oracle ADF Faces Rich Client Components providing a self-service solution to their customers.

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  • Top Reasons You Need A User Engagement Platform

    - by Michael Snow
    Guest post by: Amit Sircar, Senior Sales Consultant, Oracle Deliver complex enterprise functionality through a simple intuitive and unified User Interface (UI) The modern enterprise contains a wide range of applications that are used to manage the business and drive competitive advantages. Organizations respond by creating a complex structure that results in a functional and management grouping of users. Each of these groups of users requires access to multiple applications and information sources in order to perform their job functions. This leads to the lack of a unified view of enterprise information, inconsistent user interfaces and disjointed security. To be effective, portals must be designed from the end-user perspective, enabling the user to accomplish as many tasks as possible while visiting the fewest number of portals. This requires rethinking the way that portals are built, moving from a functional business unit perspective to a user-focused, process-oriented point of view. Oracle WebCenter provides the Common User Experience Architecture that allows organizations to seamlessly present a unified view of enterprise information tailored to a particular user’s role and preferences. This architecture provides the best practices, design patterns and delivery mechanism for myriad services, applications, and data sources.  In order to serve as a primary system of access, Oracle WebCenter also provides access to unstructured content and to other users via integrated search, service-oriented artifacts, content management, and collaboration tools. Provide a modern and engaging experience without modifying the core business application Web 2.0 technologies such as blogs, wikis, forums or social media sites are having a profound impact in the public internet.  These technologies can be leveraged by enterprises to add significant value to the business. Organizations need to integrate these technologies directly into their business applications while continuing to meet their security and governance needs. To deliver richer connections and become a more agile and intelligent business, WebCenter provides an enterprise portal platform that contains pre-integrated, standards-based Enterprise 2.0 services. These Enterprise 2.0 services can be easily accessed, integrated and utilized by users. By giving users the ability to use and integrate Enterprise 2.0 services such as tags, links, wikis, activities, blogs or social networking directly with their portals and applications, they are empowered to make richer connections, optimize their productivity, and ultimately increase the value of their applications. Foster a collaborative experience The organizational workplace has undergone a major change in the last decade. With increasing globalization and a distributed workforce, project teams may be physically separated by large distances. Online collaboration technologies are becoming a critical resource to enable virtual teams to share information and work together effectively. Oracle WebCenter delivers dynamic business communities with rich Services to empower teams to quickly and efficiently manage their information, applications, projects, and people without requiring IT assistance. It brings together the latest technology around Enterprise 2.0 and social computing, communities, personal productivity, and ad-hoc team interactions without any development effort. It enables the sharing and collaboration on team content, focusing an organization’s valuable resources on solving business problems, tapping into new ideas, and reducing time-to-market. Mobile Support The traditional workplace dynamics that required employees to access their work applications from their desktops have undergone a fundamental shift. Employees were used to primarily working from company offices and utilized an IT-issued computer for performing their job functions. With the introduction of flexible work hours and the growth of remote workers, more and more employees need the ability to remain productive even when they do not have access to a computer via the use of tablets and smartphones.  In addition, customers and citizens have come to expect 24x7 access to resources and websites from wherever they are located. Tablets and smartphones have empowered everyone to quickly access services they need anytime and from any place.  WebCenter provides out of the box capabilities to deliver the mobile experience in a seamless manner. Seeded device profiles and toolkits within WebCenter can be used to render the same web pages into multiple target devices such iPads, iPhones and android devices. Web designers can preview the portal using the built in simulator, make necessary updates and then deploy their UI design for the targeted device. Conclusion The competitive economy and resource constraints facing organizations today require them to find ways to make their applications, portals and Web sites more agile and intelligent and their knowledge workers more productive no matter where they are located. Organizations need to provide faster access to relevant information and resources, enhance existing applications and business processes with rich Enterprise 2.0 services, and seamlessly deliver content to mobile platforms. Oracle WebCenter successfully meets these challenges by providing the modern user experience platform for the enterprise and the Web.

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  • The Oracle Graduate Experience...A Graduates Perspective by Angelie Tierney

    - by david.talamelli
    [Note: Angelie has just recently joined Oracle in Australia in our 2011 Graduate Program. Last week I shared my thoughts on our 2011 Graduate Program, this week Angelie took some time to share her thoughts of our Graduate Program. The notes below are Angelie's overview from her experience with us starting with our first contact last year - David Talamelli] How does the 1 year program work? It consists of 3 weeks of training, followed by 2 rotations in 2 different Lines of Business (LoB's). The first rotation goes for 4 months, while your 2nd rotation goes for 7, when you are placed into your final LoB for the program. The interview process: After sorting through the many advertised graduate jobs, submitting so many resumes and studying at the same time, it can all be pretty stressful. Then there is the interview process. David called me on a Sunday afternoon and I spoke to him for about 30 minutes in a mini sort of phone interview. I was worried that working at Oracle would require extensive technical experience, but David stressed that even the less technical, and more business-minded person could, and did, work at Oracle. I was then asked if I would like to attend a group interview in the next weeks, to which I said of course! The first interview was a day long, consisting of a brief introduction, a group interview where we worked on a business plan with a group of other potential graduates and were marked by 3 Oracle employees, on our ability to work together and presentation. After lunch, we then had a short individual interview each, and that was the end of the first round. I received a call a few weeks later, and was asked to come into a second interview, at which I also jumped at the opportunity. This was an interview based purely on your individual abilities and would help to determine which Line of Business you would go to, should you land a graduate position. So how did I cope throughout the interview stages? I believe the best tool to prepare for the interview, was to research Oracle and its culture and to see if I thought I could fit into that. I personally found out about Oracle, its partners as well as competitors and along the way, even found out about their part (or Larry Ellison's specifically) in the Iron Man 2 movie. Armed with some Oracle information and lots of enthusiasm, I approached the Oracle Graduate Interview process. Why did I apply for an Oracle graduate position? I studied a Bachelor of Business/Bachelor of Science in IT, and wanted to be able to use both my degrees, while have the ability to work internationally in the future. Coming straight from university, I wasn't sure exactly what I wanted to do in terms of my career. With the program, you are rotated across various lines of business, to not only expose you to different parts of the business, but to also help you to figure out what you want to achieve out of your career. As a result, I thought Oracle was the perfect fit. So what can an Oracle ANZ Graduate expect? First things first, you can expect to line up for your visitor pass. Really. Next you enter a room full of unknown faces, graduates just like you, and then you realise you're in this with 18 other people, going through the same thing as you. 3 weeks later you leave with many memories, colleagues you can call your friends, and a video of your presentation. Vanessa, the Graduate Manager, will also take lots of photos and keep you (well) fed. Well that's not all you leave with, you are also equipped with a wealth of knowledge and contacts within Oracle, both that will help you throughout your career there. What training is involved? We started our Oracle experience with 3 weeks of training, consisting of employee orientation, extensive product training, presentations on the various lines of business (LoB's), followed by sales and presentation training. While there was potential for an information overload, maybe even death by Powerpoint, we were able to have access to the presentations for future reference, which was very helpful. This period also allowed us to start networking, not only with the graduates, but with the managers who presented to us, as well as through the monthly chinwag, HR celebrations and even with the sharing of tea facilities. We also had a team bonding day when we recorded a "commercial" within groups, and learned how to play an Irish drum. Overall, the training period helped us to learn about Oracle, as well as ourselves, and to prepare us for our transition into our rotations. Where to now? I'm now into my 2nd week of my first graduate rotation. It has been exciting to finally get out into the work environment and utilise that knowledge we gained from training. My manager has been a great mentor, extremely knowledgeable, and it has been good being able to participate in meetings, conference calls and make a contribution towards the business. And while we aren't necessarily working directly with the other graduates, they are still reachable via email, Pidgin and lunch and they are important as a resource and support, after all, they are going through a similar experience to you. While it is only the beginning, there is a lot more to learn and a lot more to experience along the way, especially because, as we learned during training, at Oracle, the only constant is change.

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  • Come meet our Interns in Dublin

    - by klaudia.drulis
    Oracle Worldwide Product Translation Group (WPTG) provides solutions for all Oracle product and Content translation requirements. WPTG is a global organisation with its headquarters in Ireland and employees in Oracle offices worldwide. WPTG offer expertise in fields such as process engineering, tools development, linguistic quality, terminology, global product release, financial and vendor management. WPTG provides translation solution for over 40 languages including Asia Pacific, European, American and Middle Eastern languages. WPTG first introduced an intern program over 10 years ago and it has become a key component of our teams structure. The majority of Interns are sourced from a Computer Science related course, these Interns joining the engineering team. Others are sourced from Business courses and work within the Business / Project management area. The intern program allows us to maintain ties with current course curriculum and brings fresh energy and perspective into our Organisation. Four of the full time staff working in Dublin today joined us originally as Interns and subsequently were offered permanent positions. Come Meet some of our 2010 Interns, Come and see what Darragh, Anthony, Caoimhe, James and Artemij thought about working within the WPTG at Oracle: Darragh “Oracle has been a fun, challenging work placement for me. From day one I was treated as a full member of staff, this was both comforting and a little bit scary. The responsibilities stack up but I found I was able to keep on top of everything and even make improvements to how we handle a few things thanks to a great team and a very supportive manager. There’s a very positive atmosphere in work that’s really conducive to getting a lot of work done. Ideas seem to be the central hub in my line of business so all of my ideas and innovations were greeted with enthusiasm. Oracle has given me a fantastic opportunity and I urge you to grab it with both hands, you’ll find that you’re with a set of like minded people from all works of life that make work both interesting and fun. Even when the pressure is on you know that you can always get help and advice from someone nearby. My last word of advice is don’t be afraid to stick your neck out, everyone here is willing to learn, try something new and innovate, your voice will be heard and who knows, you could end up having a large impact on Oracle and your career.” Anthony “I had a great experience working with Oracle, from day one I was treated like a full member of staff with responsibilities of my own. I found that the more I put into the work the more I got out from the experience. Volunteering and being willing to face challenges have made this a more exciting placement. I am given a lot of leeway to do my own projects and so I’ve found that I am really enjoying my time here.” Caoimhe “I am currently spending my year of placement within the Release Management Team in the WPTG. My main role is to handle the finance process of all translation projects under 100k which includes creating workspecs and PO's, sending out kits, dealing with vendor queries and handling the invoicing and payment part. I am really enjoying my time here at Oracle, everyone is very open and friendly and willing to help you out with any questions you may have. I would definitely be interested in returning to Oracle after I graduate!” James “I am currently on a 12 month placement with Oracle, working as part of the Worldwide Product Translation Group in the Business Management. The Business Management team provides a global view on WPTG’s vendor and business strategy and is an interface into WPTG for new business. The business management team work together to support the external translation partner network. My role is to support the Business Management team and also to work on various projects when the need arises. This involves working with translation vendors and working with other Oracle employees worldwide. I am really enjoying my time working for Oracle, at times it can be challenging bit also very rewarding. I would recommend any student wanting to undertake a placement year to apply to Oracle, I made some great friends and I will never forget my time in Dublin.” Artemij “From working within Oracle, I have truly understood what "career path" is, and what opportunities a large corporation like Oracle can offer. Without any illusions, the work itself is exciting, sometimes challenging, tests your ability to handle pressure, to make decisions and take responsibility, to learn quickly and cooperate efficiently in order to solve a problem. I have learned a lot about myself. What I am good at, where and what I can do better. My placement at Oracle has allowed me to get a clearer picture of what I want, and which door I am going to open after college. If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com

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  • Financial Management: Why Move to the Cloud?

    - by Kathryn Perry
    A guest post by Terrance Wampler, Vice President, Financials Product Strategy, Oracle I’ve spent my career designing and developing financial management systems, most of it at Oracle. Every single day I either meet with our customers or talk to them on the phone. The time is usually spent discussing various business challenges facing CFOs and Controllers, who are running Oracle’s Financials. Lately, we’ve been talking a lot about cloud computing and whether it makes sense for finance to go to the cloud. Here are some pros and cons that might help you make that decision. Let’s start with the benefits of cloud solutions. The first is savings. With cloud services, you pay only for those commodities that you use. That makes you feel like you're getting better value for your money. Plus, you can preserve your cash for your core business and you can get a better matching of expenses and revenues. So, at the top of the list is lower total cost of ownership. The second point has to do with optimization. With cloud services, you’ll need less IT infrastructure so you can optimize your IT resources for better-value, higher-end projects. This also leads to greater financial visibility, where there's a clear cost for the set of services or features replaced by cloud services. And, the last benefit is what I call acceleration. You can save money by speeding up the initialization and deployment of the project. You don't have to deal with IT infrastructure and you can start implementing right away. We did a quick survey of about 70 CFOs at the CFO Summit last month in New York City. We asked them why they were looking at cloud services, and not necessarily just for financials. The No. 1 response was perceived lower cost of ownership. But of course there are risks to consider. The first thing most people think about in the cloud is security and ownership of data. So, will your data really be safe? Can you meet your own privacy policy requirements? Do you really want your private financial data exposed? Do you trust the provider? Is what you see really your data? Do you own it or is it managed by someone else? Security is a big concern that comes with an emotional component. The next thing in the risk category is reliability. Is the provider proven? You’re taking what you have control over – for example, standards and policies and internal service level agreements – away from your IT department and giving it to someone else. Will you still be able to adapt to shifts in your business? Will the provider be able to grow with your business effectively? Reliability means having a provider that can give you the service infrastructure that you need. And then there’s performance, which has two components in terms of risk. Going forward, will the provider be able to scale the infrastructure or service level if you have new employees or new businesses? And second, will the price you negotiate and the rate you lock in cover additional costs and rising service fees? Another piece is cost. What happens if you don't get the service level you want? What if you end the service? What happens, if after a few years, you send the service out for bid and change service? Can you move your data? Can you move the applications? Do the integrations work? These are cost components people don’t always take into account. And, the final piece is the business case. The perception is that you can get started really quickly with cloud. It has a perceived lower cost of total ownership and it feels cool because it's cloud. But do you have a good business case for moving to the cloud? Your total cost of ownership is over three years; then you’ll renew it, so your TCO is six years. Have you compared that to other internal services that you’re offering? You might already have product that you can run this new business or division on. In that same survey at the CFO Summit, the execs thought the biggest perceived risks were security of data, ability to move data back, and the ability to create a business case to actually justify the risks. So that’s the list of pros and cons. Not to leave you hanging, I will do another post on how to balance these pros and cons and make the right decision for your business.

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  • Most Innovative IDM Projects: Awards at OpenWorld

    - by Tanu Sood
    On Tuesday at Oracle OpenWorld 2012, Oracle recognized the winners of Innovation Awards 2012 at a ceremony presided over by Hasan Rizvi, Executive Vice President at Oracle. Oracle Fusion Middleware Innovation Awards recognize customers for achieving significant business value through innovative uses of Oracle Fusion Middleware offerings. Winners are selected based on the uniqueness of their business case, business benefits, level of impact relative to the size of the organization, complexity and magnitude of implementation, and the originality of architecture. This year’s Award honors customers for their cutting-edge solutions driving business innovation and IT modernization using Oracle Fusion Middleware. The program has grown over the past 6 years, receiving a record number of nominations from customers around the globe. The winners were selected by a panel of judges that ranked each nomination across multiple different scoring categories. Congratulations to both Avea and ETS for winning this year’s Innovation Award for Identity Management. Identity Management Innovation Award 2012 Winner – Avea Company: Founded in 2004, AveA is the sole GSM 1800 mobile operator of Turkey and has reached a nationwide customer base of 12.8 million as of the end of 2011 Region: Turkey (EMEA) Products: Oracle Identity Manager, Oracle Identity Analytics, Oracle Access Management Suite Business Drivers: ·         To manage the agility and scale required for GSM Operations and enable call center efficiency by enabling agents to change their identity profiles (accounts and entitlements) rapidly based on call load. ·         Enhance user productivity and call center efficiency with self service password resets ·         Enforce compliance and audit reporting ·         Seamless identity management between AveA and parent company Turk Telecom Innovation and Results: ·         One of the first Sun2Oracle identity management migrations designed for high performance provisioning and trusted reconciliation built with connectors developed on the ICF architecture that provides custom user interfaces for  dynamic and rapid management of roles and entitlements along with entitlement level attestation using closed loop remediation between Oracle Identity Manager and Oracle Identity Analytics. ·         Dramatic reduction in identity administration and call center password reset tasks leading to 20% reduction in administration costs and 95% reduction in password related calls. ·         Enhanced user productivity by up to 25% to date ·         Enforced enterprise security and reduced risk ·         Cost-effective compliance management ·         Looking to seamlessly integrate with parent and sister companies’ infrastructure securely. Identity Management Innovation Award 2012 Winner – Education Testing Service (ETS)       See last year's winners here --Company: ETS is a private nonprofit organization devoted to educational measurement and research, primarily through testing. Region: U.S.A (North America) Products: Oracle Access Manager, Oracle Identity Federation, Oracle Identity Manager Business Drivers: ETS develops and administers more than 50 million achievement and admissions tests each year in more than 180 countries, at more than 9,000 locations worldwide.  As the business becomes more globally based, having a robust solution to security and user management issues becomes paramount. The organizations was looking for: ·         Simplified user experience for over 3000 company users and more than 6 million dynamic student and staff population ·         Infrastructure and administration cost reduction ·         Managing security risk by controlling 3rd party access to ETS systems ·         Enforce compliance and manage audit reporting ·         Automate on-boarding and decommissioning of user account to improve security, reduce administration costs and enhance user productivity ·         Improve user experience with simplified sign-on and user self service Innovation and Results: 1.    Manage Risk ·         Centralized system to control user access ·         Provided secure way of accessing service providers' application using federated SSO. ·         Provides reporting capability for auditing, governance and compliance. 2.    Improve efficiency ·         Real-Time provisioning to target systems ·         Centralized provisioning system for user management and access controls. ·         Enabling user self services. 3.    Reduce cost ·         Re-using common shared services for provisioning, SSO, Access by application reducing development cost and time. ·         Reducing infrastructure and maintenance cost by decommissioning legacy/redundant IDM services. ·         Reducing time and effort to implement security functionality in business applications (“onboard” instead of new development). ETS was able to fold in new and evolving requirement in addition to the initial stated goals realizing quick ROI and successfully meeting business objectives. Congratulations to the winners once again. We will be sure to bring you more from these Innovation Award winners over the next few months.

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