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  • Monitoring Your Servers

    - by Grant Fritchey
    If you are the DBA in a large scale enterprise, you’re probably already monitoring your servers for up-time and performance. But if you work for a medium-sized business, a small shop, or even a one-man operation, chances are pretty good that you’re not doing that sort of monitoring. You know that you’re supposed to be doing it, but other things, more important at-the-moment things, keep getting in the way. After all, which is more important, some monitoring or backup testing?  Backup testing, of course. Monitoring is frequently one of those things that you do when can get around to it.  Well, as you can see at the right, I have your round tuit ready to go. What if I told you that you could get monitoring on your servers for up-time, job completion, performance, all the standard stuff? And what if I told you that you wouldn’t need to install and configure another server in your environment to get it done? And what if I told you that you’d be able to set up and customize your alerts so you could know if your server was offline or a drive was full? Almost nothing for you to do, and you’ll have a full-blown monitoring process. Sounds to good to be true doesn’t it? Well, it’s coming. We’re creating an online, remote, monitoring system here at Red Gate. You’ll be able to use our SQL Monitor tool (which you can see here, monitoring SQL Server Central in real time) to keep track of your systems, but without having to set up a server and a database for storing the information collected. Instead, we’re taking advantage of services available through the internet to enable collection and storage of this information remotely, off your systems. All you have to do is install a piece of software that will communicate between our service and your servers and you’ll be off and running. It’s that easy. Before you get too excited, let me break the news that this is the near future I’m talking about. We’re setting up the program and there’s a sign-up you can use to get in on the initial tests.

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  • Creating self-signed SSL on IIS - Remote access problem

    - by ile
    I followed these instructions to create self-signed ssl: http://www.visualwin.com/SelfSSL/ (I opened SelfSSL and typed selfssl /T) When I access https: //localhost/ than it works, but when I try to access it remotely (i set up my router to port forward to localhost), for example https: //myip the page does not load. Also, I noticed one other thing. When I access localhost locally then I am asked to enter user/pass, but if I access remotely the I get the following warning: Under Construction The site you were trying to reach does not currently have a default page. It may be in the process of being upgraded and configured. ... I don't know if it is related with this but I hope someone know the answer. Thanks, Ile

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  • Nagios SSH remote checks and WMI Check

    - by jenglee
    I have install Nagios Core and I am using WMI Checks for Windows and Created a script to execute remote commands through ssh on my Linux machines. When Installing Nagios there is an option to run NsClient++, but I went with the WMI Checks because it is agent less. What are the advantages of using NsClient++ for Nagios? Also would calling too many commands through WMI or SSH hinder the performance of the remote host?

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  • Read/Select:Connection reset by peer (10054) during remote logoff in RealVNC

    - by Santhosh
    I am using RealVNC 4.5 Enterprise on my Windows 7 client. I use this to connect to a remote system which is also running RealVNC 4.5 (on Windows 7 again). And then i logoff the remote system (server) and all of a sudden the realvnc viewer on the client closes with the message : "Read/Select:Connection reset by peer (10054)" It also asks if i want to reconnect again. Any idea why this is happening and how do i resolve this?

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  • App Fabric Service Bus and Access Control Pricing

    - by kaleidoscope
    The Service Bus costs $3.99 per Connection-month on a consumption basis for individually provisioned connections. Data transfers charges would also apply. Or, if you are able to forecast your needs ahead of time, you can purchase “Packs” of Connections. For example: $9.95 for a pack of 5 Connections, $49.75 for a pack of 25, $199.00 for a pack of 100, or $995 for a pack of 500, plus data transfer charges. Connection Packs represent an effective rate of $1.99 per Connection-month. Access Control will be priced at $1.99 per 100,000 Transactions, which includes token requests and management operations, plus associated data transfer. Typically, Service Bus developers depend on Access Control to secure their Connections. More Information: http://azurefeeds.com/post/865/Announcing_Windows_Azure_platform_commercial_offer_availability_and_updated_AppFabric_pricing.aspx   Amit, S

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  • How to access shared folders from file editors?

    - by Marchosius
    I am running a xampp server on one of my other computers, and when using the brows functionality from text editors like gedit, bluefish and Eclipse/Aptana studio I can access the shares I made for the sites running on the server. Even when I right click-edit with-application with the the file browser it does not open the file in the editor. How can get this to work without having to copy the file over from the share then edit and then upload again after I am done? Similar issue when trying to upload a file to hosting server direct from the file server I have with filezilla. with this I also need to copy the file over to my pc and then from there upload to the hosting server with filezilla. EDIT: For eclipse I found a build in functionality to do this. (new-remote system connection-Enter the access details) Nothing yet on FileZilla Hope my Question is clear

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  • Access local email stored on worstation on laptop on lan

    - by crafter
    I have the following scenario with my email : I am using Evolution as my primary email client on my workstation. The evolution mail is downloaded from my mail servers using POP, then deleted from the server. When I am mobile, I access my email on my email server using webmail. My laptop is my primary computer thesedays. The workstation is hardly used. When I am mobile, I am restricted to new email that has not been downloaded onto the workstation I am now looking for a way to access my email from my workstation on my laptop, amlost as if my workstation is my second level email server/ I tried evolution on X display but attachments will browse on my workstation (not ideal as most docs are on my laptop). I am open to changing mail client or installing a service on my workstation. What would be the best way to address this requirement?

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  • BSNL Routers: Default Username and Password To Access Admin Interface

    - by Gopinath
    Problem You have BSNL broadband set up at home and everything is working fine. But one fine day you something went wrong or you would like to change the properties of your BSNL modem by logging in to the admin user interface of your modem. What is the default username and password to login to BSNL Router user interface? Solution Here are the default username, password to access your BSNL router admin interface URL: http://192.168.1.1/ Username: admin Password: admin Note: The above username and password are the default ones that works with all the BSNL routers until unless someone has changed them. This article titled,BSNL Routers: Default Username and Password To Access Admin Interface, was originally published at Tech Dreams. Grab our rss feed or fan us on Facebook to get updates from us.

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  • Migrate reports from MS Access to OOo Base

    - by John Gardeniers
    I'm currently looking at upgrading our office machines from Office XP to Office 2010. For most users the standard edition is fine but just a few of us use Access. There are only a couple of standalone Access databases but the program is used fairly extensively (mostly by myself) as a front end to MySQL. As the cost different between standard and pro versions of Office 2010 is about $170 (AUD) I'm looking at possible alternatives to Access. I'm no huge fan of Open Office but could be convinced to use it if I can find a way to migrate the many reports we currently have in Access. The data is not a problem. So far I've found nothing to suggest this is even possible/practical but perhaps someone here knows otherwise. I'm also open to suggestions for other alternatives to Access but it must be able to produce flexible reports easily. That is the one real strength of Access in my view. Because of its subjective nature I'm making this community wiki.

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  • MacOSX VirtualHost: "You don't have permission to access / on this server" error

    - by David Casillas
    The Apache instalation of MacOSX is running Ok. I have tried to create a VirtualHost called test.local, but as soon as I uncomment from /private/etc/apache2/httpd.conf the line Include /private/etc/apache2/extra/httpd-vhosts.conf , and try to access test.local virtualhost I get an error "You don't have permission to access / on this server". The VirtualHost configuration in /private/etc/apache2/extra/httpd-vhosts.conf is: <VirtualHost *:80> ServerName test.local DocumentRoot "/Users/username/Sites/Test/public" <Directory "/Users/username/Sites/Test/public"> Options Indexes FollowSymLinks Includes AllowOverride All Order allow,deny Allow from all </Directory> </VirtualHost> I have also include the VirtualHost in hosts file: 127.0.0.1 test.local

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  • harmony 1100 remote on a custom ubuntu boxee comp

    - by Markii
    I have a old computer with hdmi output that I installed ubuntu and boxee on. I want to set it up so I can control it with my harmony 1100 remote control. How can I do this? Alternatively how can I set up any remote to work with boxee there? (even IR and I can set up the 1100 from there)

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  • How to automatically define functions and aliases on remote server after ssh login

    - by Ramon
    I want to define bash functions and aliases in my remote shell automatically on login. I can't put the definitions into .profile or similar because the users I log in as are often shared with others who use the same systems and I don't have control of this. What I'm trying to do is execute a few bash function definitions in the remote process and then continue as a login shell. I tried this but it did not work: cat ~/.profile - | ssh -tt user@host bash -l Any ideas?

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  • Can't access local network when connect to pppoe

    - by shantanu
    I am using DSL(PPPOE) connection in ubuntu. It has two part (I am not sure), when I just connect the cable, system automatically get an IP address started with 172.x.x.x(DHCP). When I connect using username/password (PPPOE) I get another IP started with 10.x.x.x and can access internet but can't access some local IP (in my LAN), which are some FTP, media server provided by my ISP. I complained about that to my ISP but they reply Windows is working It's true, Windows 7 is working fine with this settings. I can access internet and local server at the same time. Also I use a WIFI router (TP-link TL-WR340G/TL-WR340GD) which result the same problem. So when I connect cable directly to system and use Windows 7 than everything is fine. Otherwise problem. Similar problem discussed here. Edit before connect. route -n Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 172.100.0.1 0.0.0.0 UG 0 0 0 eth0 172.100.0.0 0.0.0.0 255.255.0.0 U 1 0 0 eth0 after connect. Kernel IP routing table Destination Gateway Genmask Flags Metric Ref Use Iface 0.0.0.0 10.12.44.91 0.0.0.0 UG 0 0 0 ppp0 10.12.44.91 0.0.0.0 255.255.255.255 UH 0 0 0 ppp0 ifconfig after connect eth0 Link encap:Ethernet HWaddr 74:d0:2b:d5:b3:6c inet6 addr: fe80::76d0:2bff:fed5:b36c/64 Scope:Link inet6 addr: 2002:ac64:154:c:76d0:2bff:fed5:b36c/64 Scope:Global inet6 addr: fec0::c:76d0:2bff:fed5:b36c/64 Scope:Site UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:26582 errors:0 dropped:18 overruns:0 frame:0 TX packets:2340 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:2542063 (2.5 MB) TX bytes:244938 (244.9 KB) lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:65536 Metric:1 RX packets:4118 errors:0 dropped:0 overruns:0 frame:0 TX packets:4118 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:336759 (336.7 KB) TX bytes:336759 (336.7 KB) ppp0 Link encap:Point-to-Point Protocol inet addr:10.12.44.95 P-t-P:10.12.44.91 Mask:255.255.255.255 inet6 addr: fe80::a536:c7ae:e079:d88d/10 Scope:Link UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1492 Metric:1 RX packets:689 errors:0 dropped:0 overruns:0 frame:0 TX packets:744 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:3 RX bytes:385746 (385.7 KB) TX bytes:75296 (75.2 KB) I used network manager to create network(DSL connection)

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  • Connection closed by remote host

    - by kidrobot
    I'm trying to connect to a server using a private key generated through cPanel and stored on my local machine, but I am getting the "Connection closed by remote host". Any ideas? XXXXX-computer-2:~ XXXX$ ssh -v -i /path/to/private/key [email protected] OpenSSH_5.1p1, OpenSSL 0.9.7l 28 Sep 2006 debug1: Reading configuration data /etc/ssh_config debug1: Connecting to xxx.com XX.XX.XX.XX] port 22. debug1: Connection established. debug1: identity file /path/to/private/key type -1 ssh_exchange_identification: Connection closed by remote host

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  • Can connect to shared folder on Windows Server 2012, but access denied when accessing

    - by Cylindric
    I have a Windows Server 2012 (non-domain) with a folder that's shared out as TestShare. The share permissions are Everyone has full access, and there is a local user TestUser that has full access to the actual folder. On GuestServer I can connect and/or map a drive to \HostServer\TestShare, specifying the username and password for TestUser. NTFS permissions: Share permissions Effective Access Report The problem is that when I try to access the folder, I get an "access denied" message. On the host server I can see the user connected to the share in the Sessions manager, so the password is correct and being recognised. If I use an incorrect password I don't get the "completed successfully" message, nor the 'open session'. What else can be blocking access to the shared files, when the share seems to be set, and the folder permissions seem to be set, and the connection seems to be okay? The network is recognised as "public", and the relevant firewall rules seem to be enabled - even disabling the firewall doesn't help.

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  • Cisco PIX 515 doesn't seem to be passing traffic through according to static route

    - by Liquidkristal
    Ok, so I am having a spot of bother with a Cisco PIX515, I have posted the current running config below, now I am no cisco expert by any means although I can do basic stuff with them, now I am having trouble with traffic sent from the outside to address: 10.75.32.25 it just doesn't appear to be going anywhere. Now this firewall is deep inside a private network, with an upstream firewall that we don't manage. I have spoken to the people that look after that firewall and they say they they have traffic routing to 10.75.32.21 and 10.75.32.25 and thats it (although there is a website that runs from the server 172.16.102.5 which (if my understanding is correct) gets traffic via 10.75.32.23. Any ideas would be greatly appreciated as to me it should all just work, but its not (obviously if the config is all correct then there could be a problem with the web server that we are trying to access on 10.75.32.25, although the users say that they can get to it internally (172.16.102.8) which is even more confusing) PIX Version 6.3(3) interface ethernet0 auto interface ethernet1 auto interface ethernet2 auto nameif ethernet0 outside security0 nameif ethernet1 inside security100 nameif ethernet2 academic security50 fixup protocol dns maximum-length 512 fixup protocol ftp 21 fixup protocol h323 h225 1720 fixup protocol h323 ras 1718-1719 fixup protocol http 80 fixup protocol rsh 514 fixup protocol rtsp 554 fixup protocol sip 5060 fixup protocol sip udp 5060 fixup protocol skinny 2000 fixup protocol smtp 25 fixup protocol sqlnet 1521 fixup protocol tftp 69 names name 195.157.180.168 outsideNET name 195.157.180.170 globalNAT name 195.157.180.174 gateway name 195.157.180.173 Mail-Global name 172.30.31.240 Mail-Local name 10.75.32.20 outsideIF name 82.219.210.17 frogman1 name 212.69.230.79 frogman2 name 78.105.118.9 frogman3 name 172.16.0.0 acadNET name 172.16.100.254 acadIF access-list acl_outside permit icmp any any echo-reply access-list acl_outside permit icmp any any unreachable access-list acl_outside permit icmp any any time-exceeded access-list acl_outside permit tcp any host 10.75.32.22 eq smtp access-list acl_outside permit tcp any host 10.75.32.22 eq 8383 access-list acl_outside permit tcp any host 10.75.32.22 eq 8385 access-list acl_outside permit tcp any host 10.75.32.22 eq 8484 access-list acl_outside permit tcp any host 10.75.32.22 eq 8485 access-list acl_outside permit ip any host 10.75.32.30 access-list acl_outside permit tcp any host 10.75.32.25 eq https access-list acl_outside permit tcp any host 10.75.32.25 eq www access-list acl_outside permit tcp any host 10.75.32.23 eq www access-list acl_outside permit tcp any host 10.75.32.23 eq https access-list acl_outside permit tcp host frogman1 host 10.75.32.23 eq ssh access-list acl_outside permit tcp host frogman2 host 10.75.32.23 eq ssh access-list acl_outside permit tcp host frogman3 host 10.75.32.23 eq ssh access-list acl_outside permit tcp any host 10.75.32.23 eq 2001 access-list acl_outside permit tcp host frogman1 host 10.75.32.24 eq 8441 access-list acl_outside permit tcp host frogman2 host 10.75.32.24 eq 8441 access-list acl_outside permit tcp host frogman3 host 10.75.32.24 eq 8441 access-list acl_outside permit tcp host frogman1 host 10.75.32.24 eq 8442 access-list acl_outside permit tcp host frogman2 host 10.75.32.24 eq 8442 access-list acl_outside permit tcp host frogman3 host 10.75.32.24 eq 8442 access-list acl_outside permit tcp host frogman1 host 10.75.32.24 eq 8443 access-list acl_outside permit tcp host frogman2 host 10.75.32.24 eq 8443 access-list acl_outside permit tcp host frogman3 host 10.75.32.24 eq 8443 access-list acl_outside permit tcp any host 10.75.32.23 eq smtp access-list acl_outside permit tcp any host 10.75.32.23 eq ssh access-list acl_outside permit tcp any host 10.75.32.24 eq ssh access-list acl_acad permit icmp any any echo-reply access-list acl_acad permit icmp any any unreachable access-list acl_acad permit icmp any any time-exceeded access-list acl_acad permit tcp any 10.0.0.0 255.0.0.0 eq www access-list acl_acad deny tcp any any eq www access-list acl_acad permit tcp any 10.0.0.0 255.0.0.0 eq https access-list acl_acad permit tcp any 10.0.0.0 255.0.0.0 eq 8080 access-list acl_acad permit tcp host 172.16.102.5 host 10.64.1.115 eq smtp pager lines 24 logging console debugging mtu outside 1500 mtu inside 1500 mtu academic 1500 ip address outside outsideIF 255.255.252.0 no ip address inside ip address academic acadIF 255.255.0.0 ip audit info action alarm ip audit attack action alarm pdm history enable arp timeout 14400 global (outside) 1 10.75.32.21 nat (academic) 1 acadNET 255.255.0.0 0 0 static (academic,outside) 10.75.32.22 Mail-Local netmask 255.255.255.255 0 0 static (academic,outside) 10.75.32.30 172.30.30.36 netmask 255.255.255.255 0 0 static (academic,outside) 10.75.32.23 172.16.102.5 netmask 255.255.255.255 0 0 static (academic,outside) 10.75.32.24 172.16.102.6 netmask 255.255.255.255 0 0 static (academic,outside) 10.75.32.25 172.16.102.8 netmask 255.255.255.255 0 0 access-group acl_outside in interface outside access-group acl_acad in interface academic route outside 0.0.0.0 0.0.0.0 10.75.32.1 1 timeout xlate 3:00:00 timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 rpc 0:10:00 h225 1:00:00 timeout h323 0:05:00 mgcp 0:05:00 sip 0:30:00 sip_media 0:02:00 timeout uauth 0:05:00 absolute aaa-server TACACS+ protocol tacacs+ aaa-server RADIUS protocol radius aaa-server LOCAL protocol local snmp-server host outside 172.31.10.153 snmp-server host outside 172.31.10.154 snmp-server host outside 172.31.10.155 no snmp-server location no snmp-server contact snmp-server community CPQ_HHS no snmp-server enable traps floodguard enable telnet 172.30.31.0 255.255.255.0 academic telnet timeout 5 ssh timeout 5 console timeout 0 terminal width 120 Cryptochecksum:hi2u : end PIX515#

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  • Installing MoinMoin -wiki to my user directory on a server with no root access

    - by deiga
    Hello all, I've been trying to install MoinMoin -wiki on this webserver, where I have no root access. The server doesn't support wsgi, but it does support cgi/fcgi/etc. I've scoured google for a simple guide on how to accomplish this, but the only guides I found were from the year 2004 or so. Other guides always assumed that one has root access. So can anyone link a good tutorial for my question or just help me out here? Your help is appreciated :) P.S. Sorry if this is the wrong stack -page

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  • Access Control Management Tool ACM.exe

    - by kaleidoscope
    The Access Control Management Tool (Acm.exe) is a command-line tool you can use to perform management operations (CREATE, UPDATE, GET, GET ALL, and DELETE) on the AppFabric Access Control entities (scopes, issuers, token policies, and rules). Basic Syntax The command line for Acm.exe follows the basic pattern of verb-noun. For example: acm.exe <command> <resource> [-option:<option value>] This tool will automatically generate random keys, which helps ensure that they can't easily be guessed by an attacker. Note that ACM.EXE is a thin wrapper around a REST Web Service (the AC management service). That helps to remember the commands it accepts, which are the typical resource management commands for a REST service: · Get(All) · Create · Update · Delete ACM.EXE.config file can be used to configure Host, Service and the Management key for a Service Namespace. Geeta, G

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  • Are Remote commit hooks in subversion possible?

    - by John Hamelink
    Hi there, my current setup is as follows: We have a Linux samba share that contains all the repository folders (with the hooks folder inside, amongst the others) All the developers have the share mapped as a network drive, and import to a local directory (normally C:\Server\RepositoryName) where they work on their files. All the machines accessing the drive (unfortunately) run windows. What I'm aiming to do is to have a hook on the Linux server that detects when a commit has been made, by which project, the revision number, the name of the developer who committed, etc. I looked into the hooks files, but they seem to be ran by the client. Is there a way to monitor svn changes and collect the relevant information from the Linux server?

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  • Remote desktop in XP?

    - by vineth
    hi, I have enabled remote desktop in my xp sp3 system, (My problem) if my friend take my system in remote with out my authentication my system is connected to him.but few day before i get authentication message(attached in the below link) but nowadays i am not receiving this dialog box... please provide help to get this authentication dialog box.. Link : http://www.freeimagehosting.net/image.php?f9f04c5e0a.jpg Thanks in advance

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  • No client internet access when setting up these iptables rules

    - by Siriss
    I have read many other posts but cannot figure this out. eth0 is my external connected to a Comcast modem. The server has internet access with no issues. eth1 is internal and running DHCP for the clients. I have DHCP working just fine, all my clients can get an IP and ping the server but they cannot access the internet. I am using ISC-DHCP-SERVER and have set /etc/default/isc-dhcp-server to INTERFACE="eht1" Here is my dhcpd.conf file located in /etc/dhcp/dhcpd.conf ddns-update-style interim; ignore client-updates; subnet 10.0.10.0 netmask 255.255.255.0 { range 10.0.10.10 10.0.10.200; option routers 10.0.10.2; option subnet-mask 255.255.255.0; option domain-name-servers 208.67.222.222, 208.67.220.220; #OpenDNS # option domain-name "example.com"; default-lease-time 21600; max-lease-time 43200; authoritative; } I have made the *net.ipv4.ip_forward=1* change in /etc/sysctl.conf here is my interfaces file: auto lo iface lo inet loopback auto eth0 iface eth0 inet dhcp iface eth1 inet static address 10.0.10.2 netmask 255.255.255.0 network 10.0.10.0 auto eth1 And finally- here is my iptables.conf file: # Firewall configuration written by system-config-firewall # Manual customization of this file is not recommended. *nat :PREROUTING ACCEPT [0:0] :OUTPUT ACCEPT [0:0] :POSTROUTING ACCEPT [0:0] -A POSTROUTING -s 10.0.10.0/24 -o eth0 -j MASQUERADE #-A PREROUTING -i eth0 -p tcp --dport 59668 -j DNAT --to-destination 10.0.10.2:59668 COMMIT *filter :INPUT ACCEPT [0:0] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [0:0] -A INPUT -m state --state ESTABLISHED,RELATED -j ACCEPT -A INPUT -p icmp -j ACCEPT -A INPUT -i lo -j ACCEPT -A INPUT -i eth1 -j ACCEPT -A INPUT -m state --state NEW -m tcp -p tcp --dport 22 -j ACCEPT -A INPUT -m state --state NEW -m tcp -p tcp --dport 80 -j ACCEPT -A INPUT -m state --state NEW -m tcp -p tcp --dport 443 -j ACCEPT -A INPUT -m state --state NEW -m tcp -p tcp --dport 53 -j ACCEPT -A INPUT -m state --state NEW -m udp -p udp --dport 53 -j ACCEPT -A FORWARD -s 10.0.10.0/24 -o eth0 -j ACCEPT -A FORWARD -d 10.0.10.0/24 -m state --state ESTABLISHED,RELATED -i eth0 -j ACCEPT -A FORWARD -p icmp -j ACCEPT -A FORWARD -i lo -j ACCEPT -A FORWARD -i eth1 -j ACCEPT #-A FORWARD -i eth0 -m state --state NEW -m tcp -p tcp -d 10.0.10.2 --dport 59668 -j ACCEPT -A INPUT -j REJECT --reject-with icmp-host-prohibited -A FORWARD -j REJECT --reject-with icmp-host-prohibited COMMIT I am completely stuck. I cannot figure out why the clients cannot access the internet. Am I missing a service? Is a service not running? Any help would be greatly appreciated. I tried to be as thorough as possible but please let me know if I have missed something. Thank you!

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  • Remote Debugging

    - by Pemdas
    Obviously, the easiest way to solve a bug is to be able to reproduce it in house. However, sometimes that is not practical. For starters, users are often not very good at providing you with useful information. Costumer Service: "what seems to be the issue?" User: "It crashed!" To further compound that, sometimes the bug only occurs under certain environmentally conditions that can not be adequately replicated in house. With that in mind, it is important to build some sort of diagnostic framework into your product. What type of solutions have you seen or used in your experience? Logging seems to be the predominate method, which makes sense. We have a fairly sophisticated logging frame work in place with different levels of verbosity and the ability to filter on specific modules (actually we can filter down to the granularity of a single file). Error logs are placed strategically to manufacture a pretty good representation of a stack trace when an error occurs. We don't have the luxury of 10 million terabytes of disk space since I work on embedded platforms, so we have two ways of getting them off the system: a serial port and a syslog server. However, an issue we run into sometimes is actually getting the user to turn the logs on. Our current framework often requires some user interaction.

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