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• Help Desk Software with user groups and temporary ban function?

  - by Zillo

  Does anyone know any Help Desk Software which allow you to create user groups / to mark/categorize specific users in some way / and to to ban specific users/e-mails (not user groups) for a specific period of time? Kayako? OTRS? simpledesk?... Kayako looks to be very functional but not sure if it has this option. zendesk is also very functional but a SaaS service not a downloadable software. Since the functions that I am saying are very common in forum software, maybe simpledesk could do it since it is based in SMF. Any ideas?

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• Install wont boot up, stuck on loading text dots / restarts

  - by Franz Mayo Horkovic

  Friend gave me her laptop, we agreed on Ubuntu, but I have troubles even booting up live version (see the notebook). I tried 12.04 64bit on USB stick, it does nothing, when I choose booting live version, it just restarts PC. Then I tried 32bit version, it starts loading, but its stuck on loading components, printing on black screen just dots ........... I Googled it, found similar problem - somebody suggested to use older version and then upgrade it. I went through 11.04, 10.04 - 64 and 32 same result. Restart or infinite loading. I did memtest, it showed 4 errors, Windows Vista is running "fine", no "bluescreens" etc. Any ideas what am I doing wrong?

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• Ubuntu 14.04 hangs at purple screen after it asks for my password

  - by user286030

  I have installed Ubuntu 14.04LTS onto a Toshiba Tecra M5. The install appears to have been successful but when it says "install complete restart your computer" the computer does not restart. It just sits there, then after a forced shut down Ubuntu appears to start, icons appear in the top right hand corner of the screen but after it asks for my password it just hangs up on the purple screen. Can anyone help ?

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• Dropbox indicator icon dissapears right after login

  - by garvamel

  Even though Dropbox's app indicator dissapearing from the tray area seems like a recurrent enough problem, my issue is a litte different. When I login, I can see the app panel populating, and the dropbox icon does indeed appear (config'd as startup application), but after some other icons show up (bluetooth, battery, etc.) it's gone. It's still running though. I'm guessing it's having issues with staying pinned, and I don't know how to start addressing this problem. I have tried many if not all solutions provided here in the forums for the "icon missing" questions. So far: I've whitelisted everything regarding panel Uninstalled-reinstalled (with and without rebooting in between) Overwritten current installation Purged installation from terminal Installed from Software Center and from .deb file batch deleted every "dropbox" ocurrences from terminal (files and folders) and reinstalled Ran sudo apt-get install libappindicator1, it installed, but didn't solve anything I'm on Ubuntu 12.04 LTS - 64 bits. Any insight would me much appreciated!

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• Operating System Not Found - BIOS recognizes, Live OS doesn't (Laptop)

  - by Klaus Borges

  Here's the deal: I have a multi-partitioned hard drive on my laptop set up with GRUB. I got a blue-screen while working on Windows 7 and when rebooting I got the Operating System Not Found error message. I rebooted the computer once again and entered the BIOS setup just to see if recognized my HDD - it did. Next step for me was booting a Live CD and seeing if I could repair GRUB or at least check if something changed on the partitions, but it doesn't seem to recognize anything there. Tried blkid, fdisk -l, not even GParted can see it. What should I do?

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• Win7 backup fails with "The system cannot find the file specified" 0x80070002 - has worked before

  - by Thorbjørn Ravn Andersen

  I have a 500 GB USB-disk which has been used as a backup device for a few years now, but now fails without telling me why. This is a Dell box with Intel USB-controllers (so the NVIDEA problem does not apply here). I have previously had problems with a Git package marking a non-existent directory for backup (adding it make the backup succeede). The inaccessible boot partition problem described in Windows Backup fails with 0x80070002: "The system cannot find the file specified" does not apply to me. I would appreciate hints on where to look to identify why my backup fails so I can fix it.

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• Thunderbird 3.1.7 file system and file extensions

  - by Sharon Bode

  I have lost all email messages and folders in my Thunderbird program. Where can I look for them? The messages were organized in folders for several years. My system is Windows XP. I have looked in the Thunderbird Profiles default profile folder. I can see Inbox and Trash but none of the other folders I have set up are visible. I cannot directly open Inbox or Trash so I don't know if my lost messages are in these folders. Others in the Community Forum seem to have the same problem but no one has answered them or me. Is there someone in this community who can help? Thank you, Sharon Bode

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• BITS http download job fails to connect for owner Local SYSTEM account

  - by MikeT

  A service I have written that uses BITS (Background Intelligent Transfer Service) to auto update itself is having a problem on some machines (Windows 7 so far). I have been investigating and have discovered that some of the jobs that my service adds to the bits queue are failing immediately with the error code 0x80072efd (a connection with this server could not be established). The is not problem with connecting to the server for the download as it works fine on the same machine using IE (or any other web browser) and other clients can connect and update from the same server. I tried using the BITSADMIN.exe tool to add the jobs manually and they worked ok. I then changed the account my service was running under to the network service account so the bits jobs would be created with a different owner and the jobs completed successfully. My question is I don't want to run my service as this account as it wont have the required local permissions, so how to I change the permissions of the local system user to allow it to download from the HTTP source, I'm not aware of any way of this being restricted for this account but it obviously is.

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• my application icon won't show in Ubuntu 12.04 session fallback mode

  - by Nelson Teixeira

  I have a Python application that shows a systray icon, but it just won't appear in Ubuntu 12.04 session fallback mode (Gnome Classic WITH effects). It appears in 10.04, and in 12.04 with Unity. The problem is just in Gnome Classic. I've already set: gsettings set com.canonical.Unity.Panel systray-whitelist "['all']" and I installed indicator-applet-complete but Alt-Win-right click won't work Anyone has any idea what can be wrong ?

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• Workspace indicator in the "tray"

  - by Gauthier

  I nearly never use my Unity Launcher bar, so I have it to auto-hide to regain my pixels. The one thing I am missing is the ability to see which workspace I am currently on. What I would like is a little indicator in the upper right corner, that would show me what workspace (viewport) is current. Some similar questions were asked here, but they are all old and for 12.04 or earlier. I want it fixed for my 14.04.

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• 14.04 default locales

  - by Seán Ó Séaghdha

  After a new install of 14.04 I have quite a few extra locales/languages. Is this normal? I installed using English (GB) I think since en_AU isn't an option. At some point apt offered a list of unused files which I removed. Now when I open Language Support it warns me that "Language support is not installed completely" and offers to reinstall this list... kde-l10n-zhcn thunderbird-locale-en-gb thunderbird-locale-es libreoffice-l10n-en-gb libreoffice-help-es libreoffice-help-en-gb wspanish thunderbird-locale-zh-cn myspell-es ibus-sunpinyin mythes-en-au kde-l10n-es libreoffice-l10n-zh-cn fonts-arphic-uming ibus-table-wubi thunderbird-locale-es-es thunderbird-locale-zh-hans libreoffice-l10n-en-za thunderbird-locale-es-ar hunspell-en-ca libreoffice-l10n-es libreoffice-help-zh-cn kde-l10n-engb fonts-arphic-ukai So are Spanish and Chinese installed by default in all installations now? Why do I need Canadian English spellchecking installed?

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• mounting vsphere 4.0 file system in ubuntu linux

  - by sravan

  hi all, I am using VSpere 4.0 for my project work. I needed 4-5 servers my project work which is based on Database. I felt the virtualisation is very good to get the 5 servers running good at the same time. It was running good until few days back. Yesterday, it suddenly crashed and i had no idea of the reason.Today, it did not even boot up. Now, i need to take the data backup from that system. In order to do the same, i got the hard drive from the machine and tried to mount it on local linux machine.But, i was not successful. The disk was not even recognized by the linux machine. Can some one please tell me how to mount it and get the required data? Thank you all

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• Windows cmd does not recognize xx.exe even though xx.exe is in system path

  - by July

  I installed 7-zip and add its directory to system path: C:\Program Files\7-Zip to PATH, from windows start-input cmd and press enter, Windows command line is started, i type 7z.exe, then press enter, it just run. However when i start command line this way: cmd.exe /c start {projectDir} /D{driveLetter} cmd /K then i type 7z.exe, it gives me error because it can not find 7z.exe. why and how to fix? P.S. 1. I'm on Win7. 2. For some other apps, the above way did works, that's why i'm so confused how bat works.

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• Accessing the Local System Account to accept a software licence

  - by Ryan French

  Hi All, I have a server at the moment running ColdFusion which is being used to access a windows whois program on the server. Each time I call this command via ColdFusion (using cfexecute) the command times out. I believe the issue is because the first time a user runs the .exe file they are asked to accept the licence. ColdFusion is currently set to run under the Local System account and I am just wondering if it is possible to somehow log into this account and run the program manually via the console so that I can accept the licence. I guess my only other option is to change the account ColdFusion runs under, but I would rather not do this.

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• Dynamically vs Statically typed languages studies

  - by Winston Ewert

  Do there exist studies done on the effectiveness of statically vs dynamically typed languages? In particular: Measurements of programmer productivity Defect Rate Also including the effects of whether or not unit testing is employed. I've seen lots of discussion of the merits of either side but I'm wondering whether anyone has done a study on it. Edit Sadly, only one of the papers shown is actually a study and it does nothing but conclude that the language matters. This leads me to ponder: what if I proposed doing such a study with volunteers from this site?

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• File store: CouchDB vs SQL Server + file system

  - by Andrey

  I'm exploring different ways of storing user-uploaded files (all are MS Office documents or alikes) on our high load web site. It's currently designed to store documents as files and have a SQL database store all metadata for those files. I'm concerned about growing out of the storage server and SQL server performance when number of documents reaches hundreds of millions. I was reading a lot of good information about CouchDB including its built-in scalability and performance, but I'm not sure how storing files as attachments in CouchDB would compare to storing files on a file system in terms of performance. Anybody used CouchDB clusters for storing LARGE amounts of documents and in high load environment?

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• "Unable to install GRUB in /dev/sda" when installing GRUB

  - by vicban3d

  I recently bought a shiny new Lenovo Yoga 2 Pro and I want to dual boot it with Ubuntu for studying purposes. Its built-in OS is Windows 8.1 and it has a 256GB SSD. I've made a separate 90GB partition just for Ubuntu and a live USB to install it. The first time everything seemed to work great, I solved the wifi issued by blacklisting ideapad_laptop, the installation went flawlessly and Ubuntu worked fine. When I got up the next morning and turned on my laptop it booted into Windows right away without ever showing the GRUB menu. So I tried to reset, and checked my partitions with the Disk Manager and everything looked fine. Since I couldn't find a solution online I went ahead and formatted the partition to try and install again. This time and every time since, the installation was aborted and I got a fatal error saying: Unable to install GRUB in /dev/sda Executing `grub-install /dev/sda` failed. This is a fatal error. Can anyone please suggest a solution to this problem? If any further information is needed I would be happy to provide it. Thanks. When installing I get the following in details: ubuntu kernel: [ 1946.372741] FAT-fs (sda2): error, fat_get_cluster: invalid cluster chain (i_pos 0). ubuntu grub-installer: error: Running 'grub-install --force failed.

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• Linux: don't use file system cache under a directory

  - by GetFree

  For a PHP website I'm monitoring, I need to see what files are being used each time the browser makes a request. I thought of using find . -type f -amin 1. With that I get all files which were read in the last minute (it's a developing server so only I am using the website). I took care of removing the noatime attribute from the mounting point. However there must be something else that's preventing the kernel from reading the actual files on disk because the access time is not being updated when I read a file. I guess it must be the file-system cache which is retrieving the files from memory. Is there a way to disable file caching under a specific directory? (public_html in my case) Also I read somewhere that there is the nobh mounting atributes which apparently disables file caching under that mounting point, but I'm not sure.

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• Managing multiple references of the same game entity in different places using IDs

  - by vargonian

  I've seen great questions on similar topics, but none that addressed this particular method: Given that I have multiple collections of game entities in my [XNA Game Studio] game, with many entities belonging to multiple lists, I'm considering ways I could keep track of whenever an entity is destroyed and remove it from the lists it belongs to. A lot of potential methods seem sloppy/convoluted, but I'm reminded of a way I've seen before in which, instead of having multiple collections of game entities, you have collections of game entity IDs instead. These IDs map to game entities via a central "database" (perhaps just a hash table). So, whenever any bit of code wants to access a game entity's members, it first checks to see if it's even in the database still. If not, it can react accordingly. Is this a sound approach? It seems that it would eliminate many of the risks/hassles of storing multiple lists, with the tradeoff being the cost of the lookup every time you want to access an object.

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• Ways to remotely reboot a Linux system

  - by dualed

  I had a remote server running Debian Sarge that experienced some HDD failure and I meant to reboot it hoping that fsck could repair the errors automatically. I eventually drove out there and replaced the faulty disks... But I was wondering: What other ways are there to force a Linux system to reboot that do not require hard drive access? What I had tried: shutdown -r now Did not work, as shutdown is a program that would have to be loaded from disk, the error shown in the terminal was bash: /sbin/shutdown: Input/output error init 6 same as above telinit q same as above kill -2 1 This did not print an error, but did not work either. (However, it is possible that the Sarge init did not implement SIGINT, the sarge manpages did not mention it. So it could work in a more recent version of Debian) This guide on PCFreak.net. However, this failed at sysctl, which was not in memory either.

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• Corrupt mysql system tables

  - by psynnott

  I am having issues with the columns_priv table in the mysql system database. I cannot add new users currently. I have tried repairing it using mysqlcheck --auto-repair --all-databases --password but I get the following output: mysql.columns_priv Error : Incorrect file format 'columns_priv' error : Corrupt Is there any other way to repair this table, or how do I go about replacing it with a blank table? What would I lose by doing that? Thank you Edit (Additional Info) mysqld is currently using 100% cpu constantly. Looking at show processlist, I get: mysql> show processlist; +-----+------------------+-----------+-------+---------+------+-------------------+------------------------------------------------------------------------------------------------------+ | Id | User | Host | db | Command | Time | State | Info | +-----+------------------+-----------+-------+---------+------+-------------------+------------------------------------------------------------------------------------------------------+ | 5 | debian-sys-maint | localhost | mysql | Query | 1589 | Opening tables | ALTER TABLE tables_priv MODIFY Column_priv set('Select','Insert','Update','References') COLL | | | 752 | root | localhost | NULL | Query | 0 | NULL | show processlist | +-----+------------------+-----------+-------+---------+------+-------------------+------------------------------------------------------------------------------------------------------+ 2 rows in set (0.00 sec)

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• Dropbox icon dissapears right after login

  - by garvamel

  Even though Dropbox's app indicator dissapearing from the tray area seems like a recurrent enough problem, my issue is a litte different. When I login, I can see the app panel populating, and the dropbox icon does indeed appear (config'd as startup application), but after some other icons show up (bluetooth, battery, etc.) it's gone. It's still running though. I'm guessing it's having issues with staying pinned, and I don't know how to start addressing this problem. I have tried many if not all solutions provided here in the forums for the "icon missing" questions. So far: I've whitelisted everything regarding panel Uninstalled-reinstalled (with and without rebooting in between) Overwritten current installation Purged installation from terminal Installed from Software Center and from .deb file batch deleted every "dropbox" ocurrences from terminal (files and folders) and reinstalled Ran sudo apt-get install libappindicator1, it installed, but didn't solve anything I'm on Ubuntu 12.04 LTS - 64 bits. Any insight would me much appreciated!

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• Looking for a central image database and tagging system for a group of users

  - by jstarek

  I'm doing IT support for a small volunteer organisation who needs to centrally store and organize around 2500 photos. Can anyone here recommend a database or similar system which matches the following criteria: Intuitive to use for users with little computer experience Multi-user support, ideally with integration in our existing LDAP user directory Should have a web-interface Not a hosted solution like Picasa (because we have a rather slow internet connection with very slow upload) Should allow tagging of images, sorting by various criteria and storing copyright information If there are native GNOME and/or Windows clients for the tool, that would be a great benefit. Many thanks in advance!

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• Ubuntu 14.04 liveusb boot screen graphic errors

  - by user568109

  I am trying to install Ubuntu 14.04 on my Lenovo Y500 laptop. It came preinstalled with Windows 8. I want to install it in a separate partition with a USB drive. I have tried both Unetbootin and universal usb installer. But for some reason the screen after booting is crappy. The screen goes blank after selecting try ubuntu or install. If I try with nomodeset option the screen only displays on a small strip on the top. Which again is split into three. Each seem to be identical. It is not decent enough to begin installation. The graphic card in my laptop is Nvidia GT650M, if it helps. Maybe the problem is related to that. Can anyone help in fixing this error when installing Ubuntu.

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• create vmware virtual machine via command line on linux system

  - by tom smith

  evaluating/investigating vmware, and how you create a "virtual machine" using the command line for rhel/centos. basically, i want to be able to create a test virtual machine and then be able to run the VM on another system using the virtual player. so, i'm looking for pointers/articles/instructions that detail what i need (in terms of tools/apps) and the steps needed to accomplish this. i've seen a few articles/sites that discuss creating virtual machines, but they all involve using the GUI. thanks update:: while vmware is the company. there are different tools/apps provided to create a Virtual Machine. Basically, I want to do a test, to ultimately have a Virtual Machine/Image that can be run on a separate server using the vmplayer app I've seen docs that discuss using the GUI to create the VM, but haven't found any (yet) that discuss how to accomplish this using the command line approach. thanks...

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