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• Relaying to tech "support" that computer is actually broken.

  - by Sion

  First some background: I have a Dell Inspiron 15R M050, it is still under the Dell limited warranty and the Best Buy Extended warranty. I am currently dual booting Debian Squeeze and Windows 7, the only reason I go into Windows is to play video games specifically steam games. Issue: When I play my games in Windows I am capable of playing for anywhere from 5 minutes to 2 hours before I suffer a hard-lock. I cannot alt-tab, ctrl-alt-delete, ctrl-shift-escape do anything for 2-3 minutes. After this hard-lock period everything runs fine, I can continue the game for probably another hour at least before I suffer another lock. Games: Borderlands, Splinter Cell: Chaos Theory, Starcraft 2, Garrys Mod What I have tried: Running the diagnostic suite in the dell bios, restoring the OEM Windows recovery partition on the HD, fresh installing Windows 7 Professional, updating BIOS, Calling tech support and having them run a software Hardware Diagnostics suite. The question: I think from the research that I have performed that it might be a lack of thermal paste on the CPU, would I be able to go to Best Buy and have them do a hardware diagnostic from the hardware level then have them be able to tell Dell that there is a hardware issue? Or would there be a different problem?

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• Keyboard doesn't function after Fedora 17 update

  - by mickburkejnr

  I updated my Fedora 16 installation to Fedora 17 on Saturday, and the update worked without reporting any errors. I carried on working on the machine in question and then switched the computer off. Last night I went back on the computer, I switched it on and got to the log in screen. At this point I tried to type in my password but the keyboard wouldn't work. I unplugged it (it's a PS/2 keyboard) and plugged it back in. The lights flashed for a split second but the keyboard still wouldn't work. I then plugged the keybaord in to a USB to PS/2 adapter, and the keyboard still wouldn't work. I restarted the computer and tried to access the BIOS and I was able to do so. So the keyboard doesn't seem to be faulty, it just doesn't work when Fedora boots in to the GUI interface. I did try to boot in to the "recovery mode" of Fedora, and the keyboard works here with no problem. As I still have access to Fedora via a terminal interface, is there anything I can do to fix the keyboard problem via the terminal without having to reinstall Fedora?

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• "A disk read error occurred" after choosing to boot into Windows XP from GRUB

  - by kellogs

  "A disk read error occurred" appears on screen after choosing to boot into Windows XP from GRUB. [root@localhost linux]# fdisk -lu Disk /dev/sda: 160.0 GB, 160041885696 bytes 255 heads, 63 sectors/track, 19457 cylinders, total 312581808 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x48424841 Device Boot Start End Blocks Id System /dev/sda1 63 204214271 102107104+ 7 HPFS/NTFS Partition 1 does not end on cylinder boundary. /dev/sda2 204214272 255606783 25696256 af HFS / HFS+ Partition 2 does not end on cylinder boundary. /dev/sda3 255606784 276488191 10440704 c W95 FAT32 (LBA) Partition 3 does not end on cylinder boundary. /dev/sda4 276490179 312576704 18043263 5 Extended /dev/sda5 * 276490240 286709759 5109760 83 Linux /dev/sda6 286712118 310488254 11888068+ b W95 FAT32 /dev/sda7 310488318 312576704 1044193+ 82 Linux swap / Solaris Here, sda is a 160GB hard disk with quite a few partitions and 3 OSes installed. I am able to boot into Linux and Mac OS fine, but not into Windows anymore. The Windows system is located on /dev/sda1. I cannot recall how exactly have I used testdisk but it once said: Disk /dev/sda - 160 GB / 149 GiB - CHS 19458 255 63 The harddisk (160 GB / 149 GiB) seems too small! (< 169 GB / 157 GiB) Check the harddisk size: HD jumper settings, BIOS detection... So far I have tried to "fixboot" and "chkdsk" from a recovery console on the affected windows partition (/dev/sda1), the plug off power cord for 15 seconds trick, reinstalling GRUB, repairing the MFT and boot sector of the affected partition via testdisk, what next please? Thank you!

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• What's the best / easiest way to combine two mailboxes on Exchange 2007?

  - by jmassey

  I've found this and this(2) (sorry, maximum hyperlink limit for new users is 1, apparently), but they both seem targeted toward much more complex cases than what I'm trying to do, and I just want to make sure I'm not missing some better approach. Here's the scenario: 'Alice' has retired. 'Bob' has taken over Alice's position. Bob was already with the organization in a different but related position, and so they already have their own Exchange account with mail, calendars, etc., that they need to keep. I need to get all of Alice's old mail, calendar entries, etc., merged into Bob's existing stuff. Ideally, I don't want to have all of Alice's stuff in a separate 'recovery' folder that Bob would have to switch back and forth between to look at older stuff; I want it all just merged into Bob's current Inbox / Calendar. I'm assuming (read: hoping) that there's a better way to do this than fiddling with permissions and exporting to and then importing from a .pst. Office version is 2007 for everybody that uses Exchange, if that helps. Exchange is version 8.1. What (preferably step-by-step - I'm new to Exchange) is the best way to do this? I can't imagine this is an uncommon scenario, but my google-fu has failed me; there seems to be nothing on this subject that isn't geared towards far more complex scenarios. (2): h t t p://technet.microsoft.com/en-us/library/bb201751%28EXCHG.80%29.aspx

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• Aging SBS needs updates / Thoughts for one-off, off-line complete backup?

  - by tcv

  Hey guys, So, we checked out the status of an SBS 2003 at one of our more recent, spend-averse clients and found it to be woefully out-of-date. Scary out of date. I think it's running IE2. Ok, maybe not that far back. Anyway, I was thinking that I could use some kind of disk-imaging software to image the four IDE drives within and, in the event the server gets some kind of Update Induced Indigestion, I could completely restore. Usually my go-to software for this is Acronis, but my client will likely balk at a $500 price tag for a one-off backup with their server product. I had thought we could use the boot media from, say, Backup & Recovery 10 to take an off-line image of all the drives. According to their CHAT tech support, however, it will not work. I pressed for the technical reasons and they said they'd email me. They haven't emailed me. They still might. This server is running SBS 2003, pre sp2. It's got four IDE disks. One is a Basic disk, which contains the O/S. The others are bound as a dynamic disk. You might ask: "Don't they already have backup software?" They do! Backup Exec, a very low-end version that won't even do VSS. I don't know much about BE, but it seems to me that if the worst were to happen, it would mean building a new server O/S, installing BE (if the media is available), then restoring. Would it even work? I can take the system down for hours to do a backup and my goal here is a pretty dead-simple restore if the worst happens. Any and all suggestions are exciting. m

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• Forcing programs to be installed to another drive

  - by zyboxenterprises

  I have an SSD as my main Windows drive, with a 640GB 2.5" HDD, partitioned to store programs and user settings, and also to act as backup (it's the only thing I had lying around at the time of building my PC). The task was to make the PC as fast as possible, while having an increased storage capacity available to store normal user data, and to assist in my small data recovery business. The problem is that whenever I install a program, it installs to C:\Program Files [(x86 for the 32 bit programs]\, although I have changed the environment variables. This wouldn't normally be an issue, however every installation program points its shortcut to my 640GB HDD. The root layout of both drives: To clarify: Program files get installed to C:\ Program shortcuts are always pointed to Z:\, my 640GB HDD Modifying the relevant environment variables doesn't do anything, I looked at this, but however it only talks about modifying the registry and environment variables, which I have already done so. I install to the Z:\ drive if the installation program lets me change the installation path, but however the installation programs sometimes don't let me change this. Is there a way that I can force every program to install to the relevant location on Z:\? Perhaps I'm missing something here? Edit: Found this program; would it be appropriate to use in my case? I would be able to move the entire Program Files (and its x86 version) to Z:\, without impacting on the performance.

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• How to know whether mongodb is running on 64 bit mode or 32 bit mode

  - by Jim Thio

  My programmer install mongodb. Then somehow it doesn't work. I run C:\mongod\bin>mongod mongod --help for help and startup options Sat Aug 11 22:57:50 Sat Aug 11 22:57:50 warning: 32-bit servers don't have journaling enabled by def ault. Please use --journal if you want durability. Sat Aug 11 22:57:50 Sat Aug 11 22:57:50 [initandlisten] MongoDB starting : pid=3800 port=27017 dbpat h=/data/db 32-bit host=haryantoi5 Sat Aug 11 22:57:50 [initandlisten] Sat Aug 11 22:57:50 [initandlisten] ** NOTE: when using MongoDB 32 bit, you are limited to about 2 gigabytes of data Sat Aug 11 22:57:50 [initandlisten] ** see http://blog.mongodb.org/post/13 7788967/32-bit-limitations Sat Aug 11 22:57:50 [initandlisten] ** with --journal, the limit is lower Sat Aug 11 22:57:50 [initandlisten] Sat Aug 11 22:57:50 [initandlisten] db version v2.0.7-rc1, pdfile version 4.5 Sat Aug 11 22:57:50 [initandlisten] git version: 9efe4cce272373b52b96de1309c1fbf 0c984305f Sat Aug 11 22:57:50 [initandlisten] build info: windows sys.getwindowsversion(ma jor=6, minor=0, build=6002, platform=2, service_pack='Service Pack 2') BOOST_LIB _VERSION=1_42 Sat Aug 11 22:57:50 [initandlisten] options: {} ************** Unclean shutdown detected. Please visit http://dochub.mongodb.org/core/repair for recovery instructions. ************* Sat Aug 11 22:57:50 [initandlisten] exception in initAndListen: 12596 old lock f ile, terminating Sat Aug 11 22:57:50 dbexit: Sat Aug 11 22:57:50 [initandlisten] shutdown: going to close listening sockets.. . Sat Aug 11 22:57:50 [initandlisten] shutdown: going to flush diaglog... Sat Aug 11 22:57:50 [initandlisten] shutdown: going to close sockets... Sat Aug 11 22:57:50 [initandlisten] shutdown: waiting for fs preallocator... Sat Aug 11 22:57:50 [initandlisten] shutdown: closing all files... Sat Aug 11 22:57:50 [initandlisten] closeAllFiles() finished Sat Aug 11 22:57:50 dbexit: really exiting now It seems that mongod is running on 32 bit. I have a 64 bit computer and I want to run mongodb in 64 bit enviroment. How do I do so?

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• Make UEFI, GPT, Bootloader, SSD, USB, Linux and Windows work together

  - by user129552

  I like to use the latest hardware and the latest software; thus I have a Laptop (Lenovo X220) with UEFI instead of BIOS an SSD instead of an HDD GPT partitioning scheme instead of MBR USB to boot from instead of optical disks. I need to use both Windows and Linux. I tried to make them work alongside, but I didn't succeed. Most Linux distribution isos don't even really work on UEFI systems booted from USB. (Not even the self-claimed cutting-edge Fedora. I also tried Linux Mint Debian Edition and Sabayon Linux (according to this guide) which did not work. Only Ubuntu worked for me. I first installed Windows 8 which created sda1: Recovery, sda2: EFI system, sda3: msftres, sda4: NTFS Windows. Windows worked without a problem. I then created sda5: linux-swap and installed Ubuntu into sda6: btrfs. After rebooting, I was not presented GRUB2 as expected, but instead my system just booted into Ubuntu. I could no longer access Windows. After fixing dpkg in btrfs Ubuntu, I followed the Ubuntu documentation on UEFI booting. The result left me with a broken GRUB2, but interestingly, when I wanted to select the device to boot from, I was not only presented the internal SSD, an attached USB device, or LAN, but also Grub2 (broken), Ubuntu and Windows. The result is not very satisfying to me. What would I have to do to fix everything? Or differently asked, what operating system should I install at what point given my possibilities and requirements, so that I have a working bootloader in my UEFI GPT system which presents me a working Linux and Windows.

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• Installed Bunch of New Fonts on Windows 7 - Now None Show Up and System Lags

  - by Josh Stodola

  So I went to install about 5,000 fonts on my Windows 7 64-bit machine. It was slow to install them, and I had to leave. I came back and my PC was shut down, and I had to go through the Windows recovery BS when I powered it on. Now my computer runs EXTREMELY slow and any program that has a font menu locks up my whole machine (nothing in Microsoft Office works). When I go to "Fonts" in the control panel, it says 0 items. I went through all of the font settings trying to get them to appear. Nothing helps. I tried to bring up the Character Map and that froze up my machine too. How can I fix this? If I do not get this issue resolved soon, I am wiping this drive and going back to XP (and probably never purchasing another version of Windows again). I never had any issues with XP and have had nothing but performance problems when switching to Windows 7. My quad-core intel extreme with 8GB of RAM should never flinch with the kind of work that I do, and something simple like playing a song off an external HD takes up to five seconds on Windows 7. Unbelievable that I had to pay for this crap!

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• Suddenly getting lock timeouts with MySQL

  - by Marc Hughes

  We've got a web app hosted on Amazon Web services. Our database is a multi-az RDS MySQL server running 5.1.57 and 3-4 app servers talk to it. Today, we started seeing a lot of errors along the lines of "Lock wait timeout exceeded; try restarting transaction" - almost 1% of POST requests are seeing this. There have been no modifications to the code running on the site. There have been no schema changes. We haven't had a big spike in traffic. I've been looking at the processes running, and none seem out of control. I tried scaling our RDS instance from a small to a large, with no effect. Two days ago, Amazon had some outages. As part of the recovery from that, our RDS server, and our app servers ended up in different availability zones, but all within the same region. But yesterday, everything was fine so I'm not convinced that's related. The lock timeouts are in different types of requests and occur in different InnoDB tables. I have noticed the number of open connections jumped when we started seeing problems, but they may be a symptom and not a cause. What are my next steps in debugging this?

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• Dual-booting Windows 7 and Ubuntu

  - by CFP

  Hello everyone, I've just received my Dell Studio 17 laptop, which comes with Windows 7 x64 preinstalled. I'm having quite a hard time installing ubuntu on it. First of all, here is how I partitioned the drive using GPartEd: |==Dell utility partition==|==Dell Recovery partition==|==Windows 7==|[==Ubuntu==|==Data partition==]| Where [] denotes an extended partition. Here are the steps I completed: I used GParted to create this structure, keeping windows 7 installed I booted ubuntu LiveCD, and installed it on the right partition I let it install grub automatically I rebooted intu ubuntu I went back to windows 7, no problems I then rebooted. Grub was gone. I used Super Grub Disk to restore grub, it didn't work. I tried to boot into ubuntu from supergrubdisk, but grub couldn't fint the boot folder I then reinstalled ubuntu, went through the same steps, but there SGD did boot my ubuntu I reverted to the previous version of grub, and installed it on my hard drive It worked, but trying to boot win7 got me the "No MBR, press Ctrl+Alt+Del to reboot" error I used the windows 7 cd to restore the MBR (the auto wizard didn't work, had to rebuild the mbr from command line Now Ubuntu is gone. 7 works fine I read a lot about this, and realized that many people could simply not boot win7 again after encountering this problem. Now I'd like to restore GRUB, but I really won't go through the hassle of doing a full new cycle of installing/reinstalling everything again. Is there a GRUB guru around, to provide me with a detailed guide to not screwing everything up once again? Thanks a lot!

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• Windows 8 using as a webserver

  - by Jason

  I have a few hobby websites that I currently host on CentOS 6. Apache, mail serving, PHP, MySQL nothing special. In the past I used Windows XP to do this same task, for years, and I was OK. I switched to Linux and for the last few years it has been such a pain. updates break, certain apps only support certain distros without compiling from source. It prevents me from working on my hobby sites more because I am always fixing something. With Windows I locked it down, I run a hardware firewall and packet analyser, kept up on updates and A/V and never had a problem. I dont allow RDC from outside the local LAN, no FTP open, run OpenSSH on an obscure port.. I am considering switching to Windows 8 (since it is a cheaper license now that Windows 7) and running apache, HMailServer, PHP, MySQL, just like my CentOS install. My questions: I am not familiar with Windows 8, can the above be done like XP? No new security restrictions or the OS preventing this from happening? The machine is a Athlon 64-bit X2 with 32GB of RAM. Will Windows 8 see all of the RAM? Technically the machine came with Windows 7, and there is a serial number on it but I am sure I wiped away the Windows 7 recovery partition when I switched to Linux....

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• Intell SSD + Win 7 after crash can not repair, can not re install

  - by Ori

  I have Lenovo w520, after i bought it i took away old hhd (no longer with me) and replaced it with intel ssd, it worked perfectly for 1 year or so, today my system fr0ze and after waiting for some time i didi hard reset - it wasn't able to boot anymore at all, i do not see any messages from windows ever, it only loads Intel boot utility that suggests to pick one of 3 devices to boot, it has my hdd there but nothing happens. /I dont have recovery tools from lenovo since i moved to another country, i got win 7 cd from a friend (came with his laptop) abd if in bios i have AHCI - it doesnt see my ssd, if compatible mode - it sees it but format not available, partition creation gives b\me 8007045 error. I tried diskpart, in compatible mode it sees my disk but doesnt do recover or clean all, also win 7 disk tools dont do anything if i try to do boot fix... I am ok with erasing it but i seem not to be able too, i jus tneed the machine to wpork asap, all my files are on external drives so i dont care about formatting. please help! I am given a very old machine by a friend so i am able to browse internet... it is under XP...

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• Are these three brand new sticks of RAM really dead?

  - by David Brown

  I'm working on a Dell Dimension 4700 desktop for a friend. It came with 512MB of DDR2 RAM (two sticks of 256MB). One morning, it started blue screening on startup with no helpful error messages. It refused to boot into any form of Windows installation, including Safe Mode, original recovery disk, and my custom Windows PE disk. It did boot into the Ultimate Boot CD, so I ran memtest86, which reported errors everywhere. I removed one stick of RAM and the system booted up just fine. I moved the remaining stick into each slot and the system continued to operate normally, so I came to the conclusion that the stick that I removed was dead. I ordered an exact replacement, along with 2 more sticks of 256MB DDR2 (again, exactly the same as the original), bringing the total system memory to 1GB. Upon installing the three brand new sticks, the system blue screened again, this time stating that win32k.sys attempted to write to read-only memory. I inserted my custom Windows PE disk in order to get a better look at the memory dump with BlueScreenView, but it refused to boot and produced another blue screen, but without an error message. I removed each new stick one-by-one, restarting each time. It continued to blue screen until I was left with only the original stick. I then tried inserting the new sticks in various different orders, but this only produced more blue screens. I reinserted all three sticks (along with the original) and ran memtest86 again, which reported errors all over the place. So, now I'm right back where I started. I don't think it could be the slots themselves, because I can plug the original stick into any slot and it works just fine. System setup reports each stick correctly and shows the total as 1GB, however. It just seems strange to me that all three brand new sticks of RAM could be dead on arrival. Is there something I missed? Or should I just go ahead and RMA them?

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• Ubuntu in failed state after upgrade from 10.04 to 10.10 - How to recover?

  - by Harvey

  I was running Ubuntu 10.04 and attempted to upgrade to 10.10. I have a really slow connection (DSL 128kbits/sec) and copying the upgrade files took about 26 hours. I of course let it run unattended. When I came back, I notice the following 3 dlgs: 1. Could not install the upgrades The upgrade has aborted. Your system could be in an unusable state. A recovery will run now (dpkg -- configure -a). 2. gpk-update-icon Distribution upgrades available maverick 10.10 (stable) [more information] [Do no show this again] [Cancel] [Ok] 3. gpk-update-icon Security updates available The following important updates are available for your computer: libwebkit-1.0-2-dbg - Web content engine library for Gtk+ - Debugging symbols libcupsimage2 - Common UNIX Printing System(tm) - Raster image library ... What is the best response to all of this? I went through something similar in an attempted network upgrade from 8.04 to 10.04 and had to reload the unbootable machine fresh from distribution media (all data was lost). I'd like to avoid that here. I have not yet responded to the dialogs, and want to make sure the system is still bootable and not lose my data this time.

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• Regarding partitions for dual-booting Ubuntu with pre-existing Windows 7

  - by Shasteriskt

  I have zero actual experience with configuring disk partitions and the stuff I have read for the past few hours have been confusing me a bit, so please bear with me. First of all, I'd like to explain what I'm setting to achieve: Windows 7 with: C:\ Windows 7 (pre-existing installation) D:\ Data (Already exists and has files already) Ubuntu 11 - Does not exist yet, but I already have a LiveCD in hand. \root directory for Ubuntu \home on its own partition I plan \swap on its own partition with around 8GB Here is the current situation: I have a single 500 GB hard-disk with Windows 7 x64 installed, and the current partition schemes is as follows: System Reserved: 100 MB (Primary, Active) C: 100 GB - Where Windows 7 is installed (Primary) D: 365 GB - Where my files are located, LOTS of free space (Primary) Now, I would like to shrink my D: drive and create around 40 GB of unallocated disk space for the Ubuntu installation, but here what's confusing me a bit: I'm thinking I would create an extended partition and subdivide it into 3 logical partitions for the Ubuntu setup I had in mind. (If you think my setup is a bad idea, please let me know & why. I also hope you can suggest a better one...) I am aware that I can only have up to 4 primary partitions, or 3 primary partitions with 1 extended parition max. Now, does the System Recovery portion count as one primary partition? I'm really new to these things and it is totally unclear to me. In shrinking my D: drive using Windows 7's Disk Management tool, I would get an unallocated free space which I don't know how to make an extended partition from. It seems like I can only create a primary partition from it, not an extended one. How do I go about it? (I'd also like to note, if it is of any importance, that I am trying to avoid using the option to install Ubuntu alongside Windows, and much rather prefer using the custom install where I can specify which drives I wish to use and stuff. Somehow I feel its safer that way.)

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• KVM Guest Reboot Loop

  - by javano

  I have been pulled into a situation where a KVM server (CentOS 6.2) lost power and upon reboot one of the guests hasn't started up again (XP SP3). I have SSH'ed in and someone must have changed something relating to the hyper visors prior to the power loss, but not rebooted all the guests. This particular guest wouldn't start because it was configured to use /usr/bin/qemu-system-x86_64 which isn't there now (assuming it was before?). I changed it to use /usr/libexec/qemu-kvm as this is what all the other guests on this server seem to be using, and its booting up. Using virt-manager on my local machine I can connect to the display of the XP machine and it gets as far as this screen; http://support.gateway.com/emachines/issues/2-1131285152-01.gif The problem I face now, is that which ever option I choose the machine just reboots. So it's and endless loop. I thought that perhaps a file system error maybe present due to the unclean shutdown. There is an XP SP3 ISO mounted under the guest, which I booted from in an attempt to access the recovery tools, but I don't have the Administrator password! I am out of ideas, and it's turning out to be quite the conundrum. Should I use a 3rd party live CD to test the FS for errors? How else can I trouble shoot these restarts?

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• a disk read error occurred [closed]

  - by kellogs

  Hi, ¨a disk read error occurred¨ appears on screen after choosing to boot into Windows XP from GRUB. [root@localhost linux]# fdisk -lu Disk /dev/sda: 160.0 GB, 160041885696 bytes 255 heads, 63 sectors/track, 19457 cylinders, total 312581808 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x48424841 Device Boot Start End Blocks Id System /dev/sda1 63 204214271 102107104+ 7 HPFS/NTFS Partition 1 does not end on cylinder boundary. /dev/sda2 204214272 255606783 25696256 af HFS / HFS+ Partition 2 does not end on cylinder boundary. /dev/sda3 255606784 276488191 10440704 c W95 FAT32 (LBA) Partition 3 does not end on cylinder boundary. /dev/sda4 276490179 312576704 18043263 5 Extended /dev/sda5 * 276490240 286709759 5109760 83 Linux /dev/sda6 286712118 310488254 11888068+ b W95 FAT32 /dev/sda7 310488318 312576704 1044193+ 82 Linux swap / Solaris sda is a 160GB hard disk with quite a few partitions and 3 OSes installed. I am able to boot into Linux and Mac OS fine, but not into Windows anymore. The Windows system is located on /dev/sda1. I can not recall how exactly have I used testdisk but it once said that ¨The harddisk /dev/sda (160GB / 149 GB) seems too small! (< 172GB / 157GB)¨ or something simillar. So far I have tried to ¨fixboot¨ and ¨chkdsk¨ from a recovery console on the affected windows partition (/dev/sda1), the plug off power cord for 15 seconds trick, reinstalling GRUB, repairing the MFT and boot sector of the affected partition via testdisk, what next please ? Thank you!

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• iCloud backup merges or overwrites?

  - by Joe McMahon

  The following happened today (it was six AM my time, so yeah, I was dumb and dropped stitches in this process): A friend had a problem with her iPhone and needed to reset it. Unfortunately she did the reset while connected to iTunes and the restore process kicked in. In my sleepy state, I told her to go ahead. She did, and restored the most recent local (iTunes) backup (from July last year - she doesn't back up often, as she has an Air which is pretty full). During setup on the phone, she was prompted to merge data with the iCloud copy, and did so. There was no "restore from iCloud" prompt. Obviously I should have made sure she was disconnected from iTunes before she did the reset, or had her set it up as a new device and then restored from iCloud, but water under the bridge now. (Side question: could I have had her disconnect and then restart the phone again and avoid this whole process?) The question is: was the "merge" that happened in this process a true merge, or a replace? Her passwords for Mail were wrong, since they were the old ones from the old backup. If she does the wipe data and restore from iCloud, will she get her old SMSes and calendar entries back? Or did the merge decide that the phone, despite it being "old" was right and therefore the SMSes, calendar entries, etc. were discarded? As a recovery option, I have a 4-day-old iTunes backup here from ~/Library/Application Support/MobileSync/Backup, but she and the phone are 3000 miles away, and it's 8GB, so I can't easily restore it for her. I do have the option of encrypting it and mailing it on a data stick if the iCloud backup is now toast. Should she try the wipe and restore from the cloud (after backing up locally), or should I just get the more-recent backup in the mail? My goal is to get everything (especially the SMSes) back to the most recent version possible.

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• Diagnose remote desktop freezes in Windows 7 when no BSOD?

  - by Paul Smith

  Okay, I'm getting no joy from Asus or Microsoft on this, so hoping for some clues on how to narrow down the cause. I have very frequent OS freezes, always & only when running Remote Destkop Client (mstsc) in Windows 7 x64. I never have a bluescreen, and there is never a minidump. The display & input just freezes -- no keyboard, no mouse, and sound will just continue the last wavelength if any. So far, I can't find a way to trap the hang given that there's no bluescreen; advanced startup & recovery settings for system failure are "Write an event" checked, "Automatically restart" checked, and "Kernel memory dump". I've updated to the lasted BIOS, and tried a few different graphics drivers, both generic & ATI. I've also tried disabling Aero, and everything about the remote desktop experience (incrementally unchecked every box in the mstsc - options - experience tab), even disabled/unplugged external monitor to make sure it wasn't a dual-monitor issue. My specs are: Asus G73jh notebook 8GB RAM ATI Mobility Radeon HD 5800 Series graphics (recently tried driver versions 8.791.0.0, 8.801.0.0) American Megatrends G73jh.211 BIOS (7/27/2010) Windows 7 Home Premium x64 Windows Memory Diagnostic passed all of the following at least 3 times with no errors: MATS+ INVC LRAND Stride6 WMATS+ WINVC This notebook is better than most at removing heat (laudable vent design), so I'm not inclined to suspect thermal causes (especially since running 1080p video for hours has never caused a freeze, but mstsc does, reliably, within 5 minutes to an hour). This did seem to start happening after a Windows Update, but I've since reverted every patch applied since a week before the first occurrence, with no joy. (And I'd only had the PC for a couple weeks before that, so it could have been chance + less actual time spent remoting at the beginning.) I'm at my wits end, and I bought this laptop primarily as a remote terminal client (go figure, right?) Any ideas on how to identify the cause of this? Thanks!

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• How to repair a corrupted Excel file

  - by SjoerdV

  I'm trying to restore some files for a friend who messed up a USB stick by pulling it out of the computer too soon. By searching invisible partitions I was able to restore the files. All files are intact, except 1 excel file that seems to be corrupted. I've googled about ways to repair an Excel file, because the default repair options in Excel 2003-2010 do not work for this file. I've came across a numerous third-party apps, of which the one seemes to be able to do the job: Recovery Toolbox for Excel. Of-course, this and all other apps I found require a purchase to actually repair the file. It seems a bit silly to pay 30 dollars for a one time thing, and something that is not for myself. So, I would like to keep that as a last-resort option. Is there anything I can try to fix this? I've attached a screenshot of how the file looks when I open it on my OSX when converted to a HTML file (to view the code), for the option that it could be a character set problem.

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• KVM Hosting: How to efficiently replicate guests

  - by javano

  I have three KVM servers each with 1 guest VM, running directly on it's local storage, (so they are essentially getting a dedicated box worth of computing power each). In the event of a host failure I would like the guests replicated to at least one of the other hosts so I can spin it up there, until the failing host is fixed. I am curious about KVM cloning. I can clone a VM live or when it's suspended/shutdown. Obivously suspended VMs will naturally be quicker to clone but these three VMs comprise three parts of a single solution, so I don't want to ever have any one of them shutdown. How can I efficiently clone these VMs between servers? I have had a couple of ideas, but are these insane or, is there a better method I have missed for my scenario? Set up a DRDB partition between box 1 and 2 where VM 1 runs from, and so is replicated between box1 and box 2, repeat between box 2 & 3, and box 3 & 1 (This could be insane, I have never used DRDB only read about it) Just use standard KVM CLI clone options to perform live clones (I'm dubious about this because I don't know how long it will take and what the performance impact will be during) Run a copy of each VM on at least one other host, and have the guest on one host export it's data to the matching guest on another host where it can import that data, scripting this on the guest) Some of other way? Ideas welcome! Side Note These servers have 4x15k SAS drives in a RAID 10 so they aren't rocketing fast, and as I mentioned, each VM runs from the host's local storage, no NAS or SAN etc. So that is why I am asking this question about guest replication. Also, this isn't about disaster recovery. Guests will be exporting their data to a NAS over a VPN, so I am looking at how I can have them quickly spun up in a host failure situation.

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• Broken Vista. Can't open Windows settings.

  - by serena

  My neighbor has a Lenovo laptop with Windows Vista Home Basic. She's a noob and just uses the laptop for internet purposes. She said she had to close down Windows improperly (sometime ago, maybe 6 months) because of system freeze. She realized there's something wrong with her Windows when she tried to open Windows update settings. I took a look at the system and determined the following errors: When I click on Windows Updates, a bare white window opens for a sec. and closes immediately. When I try to open Computer Properties, the same thing happens. (Windows+Break doesn't work either.) When I try to open Bluetooth settings, the same thing happens. So Vista won't let me open any Windows settings, but installed programs work correctly (games, applications etc.). She has no Windows Vista discs since the laptop came with preinstalled genuine Vista. She also has no recovery discs. I don't think there is a system restore point for the time the system was stable. Now what can we do to solve this big problem?

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• RAID-capable 3.5" SATA Drives

  - by nroam

  I recently purchased a pair of 1TB Western Digital WD1002FBYS RE3 drives for use in an external RAID enclosure. I have found that they tend to drop out of the array after a while. Thinking it was the enclosure I tried them on another one but found the same issue. So a bit of googling and I found http://www.tomshardware.com/forum/251076-32-raid-issues-western-digital-hard-disk which suggests that: "WD's "RE" (RAID Edition) HDDs support Time-Limited Error Recovery ("TLER" ): http://www.wdc.com/en/products/productcatalog.asp?language=en As a non-TLER HDD fills up with data, the error detection firmware might take too long, and the RAID controller may drop that HDD from a RAID array." So now I wonder what SATA drives have firmware which is compatible with RAID arrays (esp. RAID 1, 5, but not 0)? I have not been able to come up with the magic set of keywords to ellicit the answer from Google. However, various sites suggest that Seagate & Hitachi are in general OK. Does anyone have any generic (or even specific) guidance on how to work out if a drive's firmware may harbour code that is potentially an issue in a RAID0 setting other than stating that it must be 'enterprise' ready?

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• Can't install Hyper-V in Windows 8 Pro. Causes boot loop, pain & suffering

  - by Nick

  Hardware: Intel i7 2600K (not overclocked, SLAT compatible, virt. features enabled in bios) Asus Maximus IV Extreme-Z (Z68) 16Gb RAM 256Gb SSD Other non-trivial working parts Adding Hyper-V is causing a boot loop resulting in an attempt at automatic repair by Windows 8 after the second or third loop: I'm trying to get the Windows Phone 8 SDK installed and I've narrowed down my troubles to the Hyper-V feature in Win8. This is required to run the WP8 emulator and there are no install options to omit this feature. My first attempt completely borked the OS as I did not have a recent restore point or system image, so I did a completely clean install and made plenty of backups/restore points. I skipped the SDK install and went straight for the windows feature add-on for Hyper-V. This confirmed that Hyper-V is the issue as the same behavior resulted. I cannot find any hint in the Event Logs. Cancelling automatic recovery causes the same behavior to repeat. I don't have any other VM products installed. My only recourse is to use a restore point, try something else, install it again, and see what happens. No luck so far. I'm on my 10th attempt here. Any help would be much appreciated.

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