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  • SQL Rally Pre-Con: Data Warehouse Modeling – Making the Right Choices

    - by Davide Mauri
    As you may have already learned from my old post or Adam’s or Kalen’s posts, there will be two SQL Rally in North Europe. In the Stockholm SQL Rally, with my friend Thomas Kejser, I’ll be delivering a pre-con on Data Warehouse Modeling: Data warehouses play a central role in any BI solution. It's the back end upon which everything in years to come will be created. For this reason, it must be rock solid and yet flexible at the same time. To develop such a data warehouse, you must have a clear idea of its architecture, a thorough understanding of the concepts of Measures and Dimensions, and a proven engineered way to build it so that quality and stability can go hand-in-hand with cost reduction and scalability. In this workshop, Thomas Kejser and Davide Mauri will share all the information they learned since they started working with data warehouses, giving you the guidance and tips you need to start your BI project in the best way possible?avoiding errors, making implementation effective and efficient, paving the way for a winning Agile approach, and helping you define how your team should work so that your BI solution will stand the test of time. You'll learn: Data warehouse architecture and justification Agile methodology Dimensional modeling, including Kimball vs. Inmon, SCD1/SCD2/SCD3, Junk and Degenerate Dimensions, and Huge Dimensions Best practices, naming conventions, and lessons learned Loading the data warehouse, including loading Dimensions, loading Facts (Full Load, Incremental Load, Partitioned Load) Data warehouses and Big Data (Hadoop) Unit testing Tracking historical changes and managing large sizes With all the Self-Service BI hype, Data Warehouse is become more and more central every day, since if everyone will be able to analyze data using self-service tools, it’s better for him/her to rely on correct, uniform and coherent data. Already 50 people registered from the workshop and seats are limited so don’t miss this unique opportunity to attend to this workshop that is really a unique combination of years and years of experience! http://www.sqlpass.org/sqlrally/2013/nordic/Agenda/PreconferenceSeminars.aspx See you there!

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  • Unit test SHA256 wrapper queries

    - by Sam Leach
    I am just beginning to write unit tests. So please bear with me. I have the following SHA256 wrapper. public static string SHA256(string plainText) { StringBuilder sb = new StringBuilder(); SHA256CryptoServiceProvider provider = new SHA256CryptoServiceProvider(); var hashedBytes = provider.ComputeHash(Encoding.UTF8.GetBytes(plainText)); for (int i = 0; i < hashedBytes.Length; i++) { sb.Append(hashedBytes[i].ToString("x2").ToLower()); } return sb.ToString(); } Do I want to be testing it? If so, what do you recommend? My thought process is as follows: What logic is there here. The answer is my for loop and ToString("x2") so from my understanding I want to be testing this part? I can assume Encoding.UTF8.GetBytes(plainText) works. Correct assumption? I can assume SHA256CryptoServiceProvider.ComputeHash() works. Correct assumption? I want to be only testing my logic. In this case is limited to the printing of hex encoded hash. Correct? Thanks.

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  • Speaking at SPTechCon Boston 2012

    - by Brian Jackett
    I will be speaking at SPTechCon Boston 2012.  This will be my 3rd time speaking at SPTechCon and 4th time attending.  The conference has steadily been growing over the past few years and is one of the biggest non-Microsoft run conferences for SharePoint in the US.  I’ll be presenting two topics which I have given before but this time around with some updated content.  Registration is currently open and you can save $200 (on top of the current early bird discount of $400) by using the code "JACKETT” during registration.  I highly recommend joining for valuable learning and networking.   Where: SPTechCon Boston 2012 Title: PowerShell for the SharePoint 2010 Developer Audience and Level: Developer, Intermediate Abstract: PowerShell is not just for SharePoint 2010 administrators. Developers also get access to a wide range of functionality with PowerShell. In this session we will dive into using PowerShell with the .Net framework, web services, and native SharePoint commandlets. We will also cover some of the more intermediate to advanced techniques available within PowerShell that will improve your work efficiency. Not only will you learn how to automate your work but also learn ways to prototype solutions faster. This session is targeted to developers and assumes a basic familiarity with PowerShell. Slides and Code download: coming soon   Title: Integrating Line-of-Business Applications with SharePoint 2010 Audience and Level: Developer, Intermediate Abstract: One of the biggest value-adding enhancements in SharePoint 2010 is the Business Connectivity Services (BCS). In this session, we will overview the BCS, demonstrate connecting line-of-business applications and external systems to SharePoint through external content types, and walk through surfacing that data with external lists. This session is targeted at developers. No prior experience with the BCS is required, but a basic understanding of SharePoint Designer 2010 and SharePoint solutions is suggested. Slides and Code download: coming soon         -Frog Out

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  • Does concurrency inherently introduce "randomness" into a game?

    - by Jeff
    When a game is implemented with concurrency (as most games are), does this necessarily, by its very nature, introduce an element of randomness into the game that is outside of the players' control? Note that when I use the word "random", I'm not meaning to launch into a philosophical debate about the deterministic nature of the system. I understand that concurrency is deterministic in the sense that the operating system decides which processes to allow time on the CPU and in what order (or the JVM controls which Thread's turn it is to execute, etc). But my understanding of this is that there is no way to control or predict whether one thread's next command will execute before or after another. The reason I'm asking is because this seems like a fundamental difficulty for game development where a game is supposedly designed around a player's skill. Consider a game like League of Legends. Assume that two players are battling it out. It's a very close contest between the two and it's coming down to the wire -- so much so that whoever gets their last attack off will be the one to kill the other and win the game for their team. If the players are implemented using concurrency and the situation really was like this, is it essentially out of the players' hands at this point? Is the outcome of this match all up to whatever system is arbitrarily deciding which player's thread/process will execute next? If not, what am I misunderstanding about concurrency? If so, is there any way around this problem so that a game of skill can always be a game of skill, especially in those most crucial moments?

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  • TotalPhase Aardvark driver's GPL license

    - by Philip
    I'm using an SPI host adapter for a project. The Aardvark from TotalPhase. And I did something crazy, I read that EULA license that everyone just clicks through. The driver installation license includes these bits: This driver installer package also includes a WIN32 driver that is entirely based on the libusb-win32 project (release 0.1.10.1). ... LICENSE: The software in this package is distributed under the following licenses: Driver: GNU General Public License (GPL) Library, Test Files: GNU Lesser General Public License (LGPL) Now, my understanding of of the GPL is that it's sticky and viral. If you include software then the whole project has to be released under the GPL (if you distribute it, you can do whatever you want with in-house projects). If the driver was like the library, and was licensed under the LGPL, it could be used by my closed source proprietary project, as long as it's source and license was passed along with it. But it's not, it's pure GPL. If I include this driver in my project and distribute it, am I required to release my project under the GPL?

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  • DAO/Webservice Consumption in Web Application

    - by Gavin
    I am currently working on converting a "legacy" web-based (Coldfusion) application from single data source (MSSQL database) to multi-tier OOP. In my current system there is a read/write database with all the usual stuff and additional "read-only" databases that are exported daily/hourly from an Enterprise Resource Planning (ERP) system by SSIS jobs with business product/item and manufacturing/SCM planning data. The reason I have the opportunity and need to convert to multi-tier OOP is a newer more modern ERP system is being implemented business wide that will be a complete replacement. This newer ERP system offers several interfaces for third party applications like mine, from direct SQL access to either a dotNet web-service or a SOAP-like web-service. I have found several suitable frameworks I would be happy to use (Coldspring, FW/1) but I am not sure what design patterns apply to my data access object/component and how to manage the connection/session tokens, with this background, my question has the following three parts: Firstly I have concerns with moving from the relative safety of a SSIS job that protects me from downtime and speed of the ERP system to directly connecting with one of the web services which I note seem significantly slower than I expected (simple/small requests often take up to a whole second). Are there any design patterns I can investigate/use to cache/protect my data tier? It is my understanding data access objects (the component that connects directly with the web services and convert them into the data types I can then work with in my Domain Objects) should be singletons (and will act as an Adapter/Facade), am I correct? As part of the data access object I have to setup a connection by username/password (I could set up multiple users and/or connect multiple times with this) which responds with a session token that needs to be provided on every subsequent request. Do I do this once and share it across the whole application, do I setup a new "connection" for every user of my application and keep the token in their session scope (might quickly hit licensing limits), do I set the "connection" up per page request, or is there a design pattern I am missing that can manage multiple "connections" where a requests/access uses the first free "connection"? It is worth noting if the ERP system dies I will need to reset/invalidate all the connections and start from scratch, and depending on which web-service I use might need manually close the "connection/session"

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  • Beyond S&OP: Integrated Business Planning

    - by Paul Homchick
    In most corporations, planning is done at the department level — leaving disconnects and gaps across different departments. Finance sets revenue and profit goals with minimum validation from Manufacturing that the company has the resources, material, capacity, or demand to reach these goals. On the operations side, Manufacturing is developing plans to balance demand and supply but seldom knows if the resulting "plan" will meet the budgets on which the company's revenue and profit goals are based. The Sales department agrees to quotas that meet Finance's revenue goals without a complete understanding of what manufacturing can deliver. Integrated Business Planning (IBP) bridges these gaps in corporate planning systems. Integrated Business Planning integrates the financial planning provided by EPM systems with operations planning provided by Sales and Operations Planning solutions. This means that revenue goals and budgets are validated against a bottom-up operating plan, and that the operating plan is reconciled against financial goals. When detailed changes are made to the operations plan, planners can immediately see the big picture impact of the changes. IBP also addresses one the CFO's big concerns—the reliability of the revenue forecast. Operating plans are updated daily or weekly from a precise forecast based on current market conditions. These updated plans are then made available so that financial analysts are working with data that best represents what is going to happen - not what they projected would happen based on last quarter's data. For a discussion in more depth, see my article: Improve Reliability of Financial Forecasts with Integrated Business Planning in Supply & Demand Chain-Executive Magazine.

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  • Beyond S&OP: Integrated Business Planning

    - by Paul Homchick
    In most corporations, planning is done at the department level — leaving disconnects and gaps across different departments. Finance sets revenue and profit goals with minimum validation from Manufacturing that the company has the resources, material, capacity, or demand to reach these goals. On the operations side, Manufacturing is developing plans to balance demand and supply but seldom knows if the resulting "plan" will meet the budgets on which the company's revenue and profit goals are based. The Sales department agrees to quotas that meet Finance's revenue goals without a complete understanding of what manufacturing can deliver. Integrated Business Planning (IBP) bridges these gaps in corporate planning systems. Integrated Business Planning integrates the financial planning provided by EPM systems with operations planning provided by Sales and Operations Planning solutions. This means that revenue goals and budgets are validated against a bottom-up operating plan, and that the operating plan is reconciled against financial goals. When detailed changes are made to the operations plan, planners can immediately see the big picture impact of the changes. IBP also addresses one the CFO's big concerns—the reliability of the revenue forecast. Operating plans are updated daily or weekly from a precise forecast based on current market conditions. These updated plans are then made available so that financial analysts are working with data that best represents what is going to happen - not what they projected would happen based on last quarter's data. For a discussion in more depth, see my article: Improve Reliability of Financial Forecasts with Integrated Business Planning in Supply & Demand Chain-Executive Magazine.

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  • Unit Tests as a learning tool - a good idea?

    - by Ekkehard.Horner
    I'm interested in ways and means for learning (a) programming language(s) efficiently. I believe that using Unit Test concepts and infrastructure early in that process is a good thing, even better than starting with "Hello world". Why: To write a decent program even for a toy/restricted problem in a new language, you'll have to master many heterogenous concepts (control flow & variables & IO ...), you are tempted to glance over details just to get your program 'to work'. Putting (your understanding of) the facts about the new language in assertions with good descriptions (=success messages) enforces thinking thru/clearness/precision. Grouping topics and adding assertions to such groups is much easier than incorporation features from the 2. chapter of your "Learning X" book to your chapter 1 program. Why not: 'Real' Unit Tests are meant to output "1234 tests ok; 1 failure: saveWorld() chokes on negative input"; 'didactic' Unit Tests should output relevant facts about the new language like perl6 10-string.t # ### p5chop ... ok 13 - p5chop( "cbä" ) returns "ä" ok 14 - after that, victim is changed to "cb" # ### (p6) chop ... ok 27 - (p6) chop( "cbä" ) returns chopped copy: "cb" ok 18 - after that, victim is unchanged: "cbä" # ### chomp ... So (mis?)using Unit Tests may be counterproductive - practicing actions while learning you wouldn't use professionally. How: Writing 'didactic' Unit Tests in languages with lightweight testing systems (Perl 5/6) is easy; (mis?)using more elaborate systems (JUnit, CppUnit) may be not worth the effort or not suitable for a person just starting with a new language. So Is using Unit Tests as a learning tool a bad idea? Can the Unit Test tool(s) of your favourite language(s) used didactically? Should implementation details (eventually) be discussed here or over at stackoverflow.com?

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  • New Study Guide: "Oracle Solaris 11 System Administration"

    - by Harold Green
    A new helpful resource for Solaris 11 exam preparation has just been released. "Oracle Solaris 11 System Administration" by author and educator Bill Calkins covers effective installation and administration of an Oracle Solaris 11 system. In addition to being a valuable, comprehensive study guide, the book also serves as a complete reference guide for the everyday tasks of an Oracle Solaris System Administrator. This book can be a valuable addition to your preparation for the Oracle Solaris 11 Advanced System Administration (1Z1-822) certification exam. This exam, combined with the Oracle Certified Associate, Oracle Solaris 11 System Administrator (OCA) certification and a training requirement will earn you the Oracle Certified Professional, Oracle Solaris 11 System Administrator (OCP) certification. This valuable credential is designed for Oracle Solaris System Administrators with a strong foundation in the Oracle Solaris 11 Operating System as well as a fundamental understanding of the UNIX operating system, commands and utilities. This certification covers topics on core elements such as: configuring network interfaces, managing swap configurations, crash dumps, and core files. The 822 exam is currently in beta at the greatly discounted rate of $50 USD, but the beta period will soon be closing (likely the end of this month/June 2013), so be take advantage of the opportunity to be one of the first to hold this new certification.  Bill Calkins also recently posted some tips for taking Oracle Solaris 11 certification exams.

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  • Installation experiences with NDepend under Win7/64 with restricted user permissions

    - by Marko Apfel
    Today Patrick gives me a new license for his static code analysis tool NDepend for my fresh machine with Win7/64. This platform is new for me, so some things are different to Win XP. Maybe that till yet some of these things are not well enough understandanded from me. So i stepped in some traps. Here are my notes to get NDepend running. Download of NDepend Professional Edition from http://www.ndepend.com/NDependDownload.aspx   Extracted to c:\program files (x86)\NDepend   Started NDepend.Install.VisualStudioAddin.exe this failed with Okay – sounds plausible.   Copy NDependProLicense.xml to this folder   Next try with NDepend.Install.VisualStudioAddin.exe opens the integration dialog   Registering in Visual Studio failed with   Manually unblock as described (first solution hint)   and here comes my largest understanding problem. After unblocking this file   and closing this dialog the next opening shows the blocking again: Why? So the same error during integration pops up.   Okay – tried the second solution hint with copying folders Copy all to a full accessable folder under c:\temp\   Now the installation works   looks good   copying the folders back to c:\program files (x86)\NDepend   starting Visual Studio failed with     Okay – copying the folder to a private application folder c:\users\apf\My Applications\NDepend   Installing again   Now Visual Studio runs and NDepend is integrated Nevertheless my machine is only used by me, i prefer “all user”-installations. The described way works sadly only for my account.

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  • Does command/query separation apply to a method that creates an object and returns its ID?

    - by Gilles
    Let's pretend we have a service that calls a business process. This process will call on the data layer to create an object of type A in the database. Afterwards we need to call again on another class of the data layer to create an instance of type B in the database. We need to pass some information about A for a foreign key. In the first method we create an object (modify state) and return it's ID (query) in a single method. In the second method we have two methods, one (createA) for the save and the other (getId) for the query. public void FirstMethod(Info info) { var id = firstRepository.createA(info); secondRepository.createB(id); } public void SecondMethod(Info info) { firstRepository.createA(info); var key = firstRepository.getID(info); secondRepository.createB(key); } From my understanding the second method follows command query separation more fully. But I find it wasteful and counter-intuitive to query the database to get the object we have just created. How do you reconcile CQS with such a scenario? Does only the second method follow CQS and if so is it preferable to use it in this case?

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  • Has anyone else read "Programming video games for the Evil Genius"

    - by Martin
    I bought this book called "Programming Video Games for the Evil Genius" by Ian Cinnamon. If there is anyone who has read or is familiar with this book I am wondering if they think it is worth reading. I am interested in making video games. I have already taken intro courses in C++, Java and Python and got through okay. I've been going through this book for about a month now(SLOWLY). All I have to do is type the code exactly in the book, BUT a lot of the code is not clearly explained. I do some research online but I usually still have some trouble answering my questions. Then I found stack overflow. It's been a ton of help. Right now I am trying to make a racing game right out of this book and I got to a point where the author left a bunch of errors in his code. One of the members of this website fixed it up for me, but added some stuff that I'm having trouble understanding. I spend more time trying to figure out the authors errors and fix them or get someone to help me fix them than I actually do learning code. I REALLY want to learn how to do this and I am ready and willing to put in the time, but I'm not sure if my time would be better spent learning from a different source. Are there any veterans out there that are familiar with this book and think it's worth it/not worth it? Should I try to move onto another book? Any advice for a fresh start for someone who wants to learn some video game programming?

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  • general questions about link spam

    - by hen3ry
    Hello, A CMS-based site I manage is suffering from a small but ominously growing number of almost certainly bot-emplaced, invisible spam links placed in registered-user-only shoutboxes and user forums. "Link Spam", yes? Until recently, I've kept my eyes on narrow tech issues, and I'm having trouble understanding what's going on. I understand that we need to tighten up our registration procedures, but more generally... Do I understand correctly that our primary interest in combatting link spam on our site is that major search engines reduce or zero the search visibility of sites that contain link spam? Although we're non-commercial, we don't want to be at the bottom of the rankings, or eliminated altogether. Are the linked-to sites the direct beneficiaries of the spam links, or is there some kind of indirection? What is the likely relationship between the link-spammers and the owners of the (directly or indirectly) linked-to sites? Are the owners of the linked-to sites paying the link-spammers for higher visibility? Are the owners aware that this method is being used? It is my impression that major search engines are capable these days of detecting that given sites are being promoted by link spam, and that these sites may consequently be reduced in search rank or dropped altogether. Do these sanctions occur frequently? Is there any potential value in sending notifications to the owners of the linked-to sites that their visibility is at risk? TIA, hen3ry

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  • Oracle University Seminars April/May/June 2012

    - by A&C Redaktion
    Normal 0 21 false false false DE X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Oracle University's Expert Seminars are exclusive events delivered by top experts with years of experience in working with Oracle products. The seminars topics cover the breadth of the Oracle portfolio and are aimed at helping you to get the most of your Oracle products and to stay connected with new technologies. We currently have the following events scheduled: RAC Performance Tuning Online with Arup Nanda - 30 Apr 2012 Understanding Explain Plans & Index Utilization Online with Dan Hotka - 8-9 May 2012 Writing Optimal SQL & Troubleshooting & Tuning with Jonathan Lewis, Düsseldorf, 9-10 May 2012 Flashback Techniques in Oracle11g with Carl Dudley, München, 14 May 2012 Minimize Downtime with Rolling Upgrade using Data Guard with Uwe Hesse, München, 16 May 2012 Enterprise Business Intelligence 11g Advanced Development Online with Mark Rittman – 24-25 May Mastering Backup & Recovery with Francisco Munoz Alvarez, Düsseldorf, 29-30 May 2012 Real World Java EE 6 – Re-thinking Best Practice with Adam Bien, München, 15 Jun 2012

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  • Ubuntu security with services running from /opt

    - by thejartender
    It took me a while to understand what's going on here (I think), but can someone explain to me if there are security risks with regards to my logic of what's going on here as I am trying to set up a home web server as a developer with some good Linux knowledge? Ubuntu is not like other systems, as it has restricted the root user account. You can not log in as root or su to root. This was a problem for me as I have had to install numerous applications and services to /opt as per user documentation (XAMPPfor Linux is a good example). The problem here is that this directory is owned by root:root. I notice that my admin user account does not belong to root group through the following command: groups username so my understanding is that even though the files and services that I place in /opt belong to root, executing them by means of sudo (as required) does not mean that they are run as root? I imagine that the sudo command is hidden somewhere under belonging to the root user and has a 775 permission? So the question I have is if running a service like Tomcat, Apcahe, etc exposes my system like on other systems? Obviously I need to secure these in configurations, but isn't the golden rule to never run something as root? What happens if I have multiple services running under same user/group with regards to a compromised server?

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  • Whois status "pending delete" with expiration date in November 2011???

    - by Sylver
    A friend of mine is in the process of being scammed by a domain registrar and I am trying to sort out the mess. However I could use a hand understanding some of the details. He paid for 2 years of domain name registration on 6 november 2009. The whois record reads: Domain ID:XXXXXXXXXX Domain Name:XXXXXXXXX.ORG Created On:06-Nov-2009 09:23:12 UTC Last Updated On:17-Dec-2010 00:15:10 UTC Expiration Date:06-Nov-2011 09:23:12 UTC Sponsoring Registrar:OnlineNIC Inc. (R64-LROR) Status:CLIENT TRANSFER PROHIBITED Status:HOLD Status:PENDING DELETE SCHEDULED FOR RELEASE Registrant ID:ONLC-XXXXXXX-X Registrant Name:My friend's name ... Registrant Email:Old email The registrar charged a renewal fee a week ago and is now asking an extra $150 to "reclaim" the domain name, even though the domain name is apparently still in my friend's name and it looks like there is still another 10 months before the expiry date. The expiration date on the WhoIs record looks right (Nov 2011), so I don't understand why the domain status says "PENDING DELETE SCHEDULED FOR RELEASE". Can someone explain me better what the deal is and explain what I need to do get the domain name transfered to a more honest registrar? I already have a registrar for my own domain names, been using them for 10 years without problems, so I know where to transfer the domain names to, I just don't know how to proceed.

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  • Register Now, Free Webinar! Driving Self-Service Learning with UPK Knowledge Center

    - by Kathryn Lustenberger
    UPK Proficiency Forum  Driving Self-Service Learning with UPK Knowledge Center July 16, at 11 am Pacific Join Oracle University for the next UPK Proficiency Forum on July 16, at 11 am Pacific. Beth Renstrom and Kathryn Lustenberger from UPK Product Management at Oracle will present an exciting session on "Driving Self-Service Learning with UPK Knowledge Center. Knowledge Center is a powerful, web-based knowledge repository that delivers an out-of-the-box deployment method for UPK content, enables extensive tracking and reporting, and can serve as content repository for UPK and non-UPK content. Hear how your organization can use Knowledge Center to centralize both UPK and non-UPK assets to provide self-service, role-based, curriculum-style learning. Understand how Knowledge Center can be used to deploy a collaborative user and expert environment where users can turn knowledge into productivity, ensure on-going user competency, and measure organizational readiness across your organization. You will walk away from this session with a better understanding of Oracle’s User Productivity Professional; Knowledge Center and all the benefits it has to offer your organization. You won’t want to miss this Free seminar! Attendance is limited. Register Now!

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  • How do you keep cool when production system goes down?

    - by Mag20
    This has happened to most of us... You come to work one day. Everything seems normal: the sun is shining, birds are chirping, but you notice a couple of weird things on your way to work like deja vu with cat in matrix. You get into office, there are a lot of phones ringing, but could be that they are just doing a new sales promotion. You settle in, when you notice a dark cloud hovering over you. It takes you a couple of moments, but you recognize the cloud is your boss. Usually he checks on you every morning with his "Soooo Peeeeter, how about those TCP/IP reports?" routine, but today he forgot everything about common manners and rudely invaded your personal space. No "Good Morning", just some drooling, grunts and curses. He reminds you a bit of neanderthal who is trying to get away from cyber tooth tiger, fear and panic all compressed in a tight ball. You try to decipher the new language that he created since yesterday and you start understanding that something bad happened overnight - production system went down. Now, your system is usually used by clients during regular working hours from 9-5, but for whatever reason you didn't get any alerts on your beeper (for people under 30 - beeper was like a mobile phone that could only ring and tell you who beeped you). Need to remember to charge it next time. So it is 8:45am, the system MUST be up at 9am. Every 10 seconds, your boss lets out yet another curse which communicates to you that another customer is having problems getting into the system. Also several account managers are now hovering over your boss trying to make him understand how clients are REALLY REALLY suffering. Everyone is depending on you to get the system up ASAP and at the same time hinder your progress by constantly distracting you. How do you keep cool in a situation like this?

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  • Improve Customer Experience with Real-Time Scheduling

    - by ruth.donohue
    Recently, my husband rearranged his busy work schedule so that he could stay home an entire afternoon to wait for the alarm company to reset the password to our alarm system, only to discover at the end of the afternoon that the field service rep wasn’t going to be able to make the appointment after all. And, the company asked him to reschedule and block off time for another afternoon. Needless to say, my husband wasn’t happy with that experience. Unfortunately, customer experiences like this happen every day. As a business, you can’t afford these types of encounters. It’s too easy for your customers to turn to one of your competitors once they’ve reached the point of frustration. Customer experience and customer loyalty are more important than ever. So how can you prevent something like this from occurring? With the newly available Siebel Field Service Integration with Oracle Real-Time Scheduler, your service organization can: Create cost-optimized plans and schedules to improve operating efficiencies Deliver more accurate ETA’s and shorten appointment windows Minimize the impact of in-day events such as delays on site, sickness, poor weather conditions, and vehicle breakdowns Rather than requiring them to wait for an entire afternoon, imagine asking customers to be available for only an hour. And being able to commit to that time by working around unforeseen events and understanding the impact of delays or re-routings before they become customer issues. What would your customer experience and customer satisfaction be like then? Learn more about the Siebel Field Service Integration with Oracle Real-Time Scheduler: Register for and attend the upcoming webcast on Thursday, March 10th at 8:30 AM Pacific Time Read the press release, data sheet, and solution brief Visit the Siebel Field Service webpage

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  • What kind of code would Kent Beck avoid unit testing?

    - by tieTYT
    I've been watching a few of the Is TDD Dead? talks on youtube, and one of the things that surprised me is Kent Beck seems to acknowledge that there are just some kinds of programs that aren't worth unit testing. For example, right here DHH says that Kent Beck is ... very happy to say "Well, TDD doesn't fit in this case, I'm just going to bail" It's frustrating to me that Kent Beck seems to acknowledge this, but nobody asks him to elaborate on it or give concrete examples. I'd like to know the situations where Kent Beck thinks TDD is a bad fit. Nobody can read his mind or speak for him, but I'm hoping he's been transparent enough through his books/tweets/whatever for someone to be able to answer. I'm not necessarily going to take what he says as gospel, but it would be useful to know that the times I've tried TDD and it just felt impossible/useless are situations that he would have bailed on it himself. Or, if it turned out he would have tested that code it'd suggest to me that I was approaching the process very wrong. I also think it would be enlightening to understand why he would bail on such projects. My opinion on why this is not a duplicate of "When is it appropriate to not unit test?" After skimming those answers I'm not satisfied. For example, look at UncleBob's answer. He doesn't even acknowledge that such a situation exists. I really think there's value in understanding Kent Beck's position, not just a general, "What's your opinion?" type of question. After all, he's the father of TDD.

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  • Book Review: Professional WCF 4

    - by Sam Abraham
    My Investigation of WCF internals have set the right stage to revisit Professional WCF 4 by Pablo Cibraro, Kurt Claeys, Fabio Cozzolino and Johann Grabner. In this book, the authors dive deep into all aspects of the WCF API in a reading targeted towards intermediate and advanced developers. Book quality so far as presentation, code completeness, content clarity and organization was superb. The authors have taken a hands-on approach to thoroughly covering the WCF 4.0 API with three chapters totaling 100+ pages completely dedicated to business cases with downloadable source code readily available. Chapter 1 outlines SOA best-practice considerations. Next three chapters take a top-down approach to the WCF API covering service and data contracts, bindings, clients, instancing and Workflow Services followed by another carefully-thought three chapters covering the security options available via the WCF API. In conclusion, Professional WCF 4.0 provides a thorough coverage of the WCF API and is a recommended read for anybody looking to reinforce their understanding of the various features available in the WCF framework. Many thanks to the Wiley/Wrox User Group Program for their support of our West Palm Beach Developers’ Group.   All the best, --Sam

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  • Would Using a PHP Framework Be Beneficial in My Context?

    - by Fractal
    I've just started work at a small start-up company who mainly uses PHP to develop their front-end apps. I had no prior PHP experience before joining, and this has led to my apps becoming large pieces of spaghetti code. I essentially started by adding code to implement an initial feature, and then continued to hack in more code to implement further features – without much thought for the overall design. The apps themselves output XML to render on small mobile devices. I recently started looking into frameworks that I could use. I reckon an advantage would be that they seem to force developers to modularise their programs using good-practice design patterns. This seems great for someone in my position. The extra functions they provide, for example: interfacing with databases in such a way as to make SQL injection impossible, would be very useful too. The downside I can see is that there will be a lot of overhead for me in terms of the time taken to learn the framework itself (while still getting to grips with PHP itself). I'm also worried that it will be overkill for the scale of the apps we develop. They tend to be programs that interface with a fairly simple back-end DB, and will generate about 5 different XML screens. Probably around 1 or 2 thousand lines of code. The time it takes just to configure the frameworks may not be worth it. The final problem I can see is that developers in the company – who have to go over my code, and who do not know the PHP framework I may use – will have a much harder time understanding it. Given those pros and cons, I'm still not sure on what the best course of action will be; so any advice will be greatly appreciated.

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  • IIM Calcutta &ndash; EPBM 14 &ndash; Campus Visit &ndash; Day 2 &ndash; IS_Strategy and Internationa

    - by Ram Shankar Yadav
    Hey Guys~ So the second day of the week starts, and we were all set for coming sessions on : - IS & Strategy and, - Changing Geo-politics & Business Environment We did our daily chores, rushed for breakfast, and reached Auditorioum, almost on time. IS & Strategy session was quite informative and interactive, and the prof. gave lot of examples, and it really gives us solid understanding by relating things with examples. Then goes the lunch, but the IS session over shoot for 15 minutes so our idea of taking a nap in lunch was not working out, but anyway we did our lunch and tried to sleep for 10-15 minutes. We got back and session on International Business started. Frankly, it’s a great topic, but we had tough time to be attentive, and it was hard to keep ourselves awake :P Anyhow the session came to an end, and we went to Library, and roamed around campus. Got back, had dinner, and went for a night walk, and ice-cream party. Lastly we did went to the platform inside the lake, and had a gag session, got back and  did “ITC eChaupal” case study. We have planned to visit Kali Mandir tomorrow, so I’ve to sleep for few hours…GN! Stay tuned for more… ram :)

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  • How do I work around sudo 'segmentation fault' on basic bash commands?

    - by sage
    I am sure the answers are out there, but alas there are too many answers (here and elsewhere) to other questions stopping me from finding them. I just encountered something substantially similar to what is described at the closed SO question, sudo : “segmentation fault” Ubuntu maverick [closed]. My team is using Ubuntu 11.04 on VMWare Workstation 8.0.4. We are doing development using c++, Xenomai, Qt, and Qt Creator. When we simulate our application on the virtual machine, we currently need to launch Qt Creator with sudo. My colleague mentioned today that he has been having issues where his workstation locks up and he needs to restart and that occasionally he has the issue that all sudo bash commands return "segmentation fault". I just ran our application in simulation mode. I was running Qt Creator under sudo and Qt Creator received the signal abort (if I recall). Afterward, every command executed with sudo from sudo qtcreator to sudo ls resulted in the message Segmentation fault. I clicked on the power widget to see if I could log out, but the system shut down straightaway without prompting. My understanding is that we run sudo because of a permissions issue with Xenomai and the VM as currently configured, but my colleague has a workaround for this. I expect that not running Qt Creator under sudo -- something that has always made me nervous -- will help contain this issue, but I find it troubling that this could happen and manifest as it does. Does anyone know what is happening? Any recommendations on how to work around this issue? This is happening often to I am trying tolobby for VM changes to be able to run the process without sudo.

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