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  • Exalogic Elastic Cloud Software (EECS) version 2.0.1 available

    - by JuergenKress
    We are pleased to announce that as of today (May 14, 2012) the Exalogic Elastic Cloud Software (EECS) version 2.0.1 has been made Generally Available. This release is the culmination of over two and a half years of engineering effort from an extended team spanning 18 product development organizations on three continents, and is the most powerful, sophisticated and comprehensive Exalogic Elastic Cloud Software release to date. With this new EECS release, Exalogic customers now have an ideal platform for not only high-performance and mission critical applications, but for standardization and consolidation of virtually all Oracle Fusion Middleware, Fusion Applications, Application Unlimited and Oracle GBU Applications. With the release of EECS 2.0.1, Exalogic is now capable of hosting multiple concurrent tenants, business applications and middleware deployments with fine-grained resource management, enterprise-grade security, unmatched manageability and extreme performance in a fully virtualized environment. The Exalogic Elastic Cloud Software 2.0.1 release brings important new technologies to the Exalogic platform: Exalogic is now capable of hosting multiple concurrent tenants, business applications and middleware deployments with fine-grained resource management, enterprise-grade security, unmatched manageabi! lity and extreme performance in a fully virtualized environment. Support for extremely high-performance x86 server virtualization via a highly optimized version of Oracle VM 3.x. A rich, fully integrated Infrastructure-as-a-Service management system called Exalogic Control which provides graphical, command line and Java interfaces that allows Cloud Users, or external systems, to create and manage users, virtual servers, virtual storage and virtual network resources. Webcast Series: Rethink Your Business Application Deployment Strategy Redefining the CRM and E-Commerce Experience with Oracle Exalogic, 7-Jun@10am PT & On-Demand: ‘The Road to a Cloud-Enabled, Infinitely Elastic Application Infrastructure’ (featuring Gartner Analysts). WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: ExaLogic Elastic Cloud,ExaLogic,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress,ExaLogic 2.0.1

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  • Looking ahead at 2011-with Gartner

    - by andrea.mulder
    Speaking of forecasting the future. Gartner highlighted the top 10 technologies and trends that will be strategic for most organizations in 2011. While Gartner's predictions are not specific to CRM, you just cannot help but notice some of the common themes in store for 2011. The top 10 strategic technologies for 2011 include: Cloud Computing Mobile Applications and Media Tablets Social Communications and Collaborations Video Next Generation Analytics Social Analytics Context-Aware Computing Storage Class Memory Ubiquitous Computing Fabric-Based Infrastructure and Computers

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  • E-Business Suite 12.1.3 Data Masking Certified with Enterprise Manager 12c

    - by Elke Phelps (Oracle Development)
    Following up on our prior announcement for EM 11g, we're pleased to announce the certification of the E-Business Suite 12.1.3 Data Masking Template for the Data Masking Pack with Enterprise Manager Cloud Control 12c. You can use the Oracle Data Masking Pack with Oracle Enterprise Manager Grid Control 12c to scramble sensitive data in cloned E-Business Suite environments.  Due to data dependencies, scrambling E-Business Suite data is not a trivial task.  The data needs to be scrubbed in such a way that allows the application to continue to function.  You may scramble data in E-Business Suite cloned environments with EM12c using the following template: E-Business Suite 12.1.3 Data Masking Template for Data Masking Pack with EM12c (Patch 14407414) What does data masking do in E-Business Suite environments? Application data masking does the following: De-identify the data:  Scramble identifiers of individuals, also known as personally identifiable information or PII.  Examples include information such as name, account, address, location, and driver's license number. Mask sensitive data:  Mask data that, if associated with personally identifiable information (PII), would cause privacy concerns.  Examples include compensation, health and employment information.   Maintain data validity:  Provide a fully functional application. How can EBS customers use data masking? The Oracle E-Business Suite Template for Data Masking Pack can be used in situations where confidential or regulated data needs to be shared with other non-production users who need access to some of the original data, but not necessarily every table.  Examples of non-production users include internal application developers or external business partners such as offshore testing companies, suppliers or customers.  The template works with the Oracle Data Masking Pack and Oracle Enterprise Manager to obscure sensitive E-Business Suite information that is copied from production to non-production environments. The Oracle E-Business Suite Template for Data Masking Pack is applied to a non-production environment with the Enterprise Manager Grid Control Data Masking Pack.  When applied, the Oracle E-Business Suite Template for Data Masking Pack will create an irreversibly scrambled version of your production database for development and testing.  What's new with EM 12c? Some of the execution steps may also be performed with EM Command Line Interface (EM CLI).  Support of EM CLI is a new feature with the E-Business Suite Release 12.1.3 template for EM 12c.  Is there a charge for this? Yes. You must purchase licenses for the Oracle Data Masking Pack plug-in. The Oracle E-Business Suite 12.1.3 Template for the Data Masking Pack is included with the Oracle Data Masking Pack license.  You can contact your Oracle account manager for more details about licensing. References Additional details and requirements are provided in the following My Oracle Support Note: Using Oracle E-Business Suite Release 12.1.3 Template for the Data Masking Pack with Oracle Enterprise Manager 12.1.0.2 Data Masking Tool (Note 1481916.1) Masking Sensitive Data in the Oracle Database Real Application Testing User's Guide 11g Release 2 (11.2) Related Articles Scrambling Sensitive Data in E-Business Suite

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  • Oracle Identity Manager Role Management With API

    - by mustafakaya
    As an administrator, you use roles to create and manage the records of a collection of users to whom you want to permit access to common functionality, such as access rights, roles, or permissions. Roles can be independent of an organization, span multiple organizations, or contain users from a single organization. Using roles, you can: View the menu items that the users can access through Oracle Identity Manager Administration Web interface. Assign users to roles. Assign a role to a parent role Designate status to the users so that they can specify defined responses for process tasks. Modify permissions on data objects. Designate role administrators to perform actions on roles, such as enabling members of another role to assign users to the current role, revoke members from current role and so on. Designate provisioning policies for a role. These policies determine if a resource object is to be provisioned to or requested for a member of the role. Assign or remove membership rules to or from the role. These rules determine which users can be assigned/removed as direct membership to/from the role.  In this post, i will share some examples for role management with Oracle Identity Management API.  You can do role operations you can use Thor.API.Operations.tcGroupOperationsIntf interface. tcGroupOperationsIntf service =  getClient().getService(tcGroupOperationsIntf.class);     Assign an user to role :    public void assignRoleByUsrKey(String roleName, String usrKey) throws Exception {         Map<String, String> filter = new HashMap<String, String>();         filter.put("Groups.Role Name", roleName);         tcResultSet role = service.findGroups(filter);         String groupKey = role.getStringValue("Groups.Key");         service.addMemberUser(Long.parseLong(groupKey), Long.parseLong(usrKey));     }  Revoke an user from role:     public void revokeRoleByUsrKey(String roleName, String usrKey) throws Exception {         Map<String, String> filter = new HashMap<String, String>();         filter.put("Groups.Role Name", roleName);         tcResultSet role = service.findGroups(filter);         String groupKey = role.getStringValue("Groups.Key");         service.removeMemberUser(Long.parseLong(groupKey), Long.parseLong(usrKey));     } Get all members of a role :      public List<User> getRoleMembers(String roleName) throws Exception {         List<User> userList = new ArrayList<User>();         Map<String, String> filter = new HashMap<String, String>();         filter.put("Groups.Role Name", roleName);         tcResultSet role = service.findGroups(filter);       String groupKey = role.getStringValue("Groups.Key");         tcResultSet members = service.getAllMemberUsers(Long.parseLong(groupKey));         for (int i = 0; i < members.getRowCount(); i++) {                 members.goToRow(i);                 long userKey = members.getLongValue("Users.Key");                 User member = oimUserManager.findUserByUserKey(String.valueOf(userKey));                 userList.add(member);         }        return userList;     } About me: Mustafa Kaya is a Senior Consultant in Oracle Fusion Middleware Team, living in Istanbul. Before coming to Oracle, he worked in teams developing web applications and backend services at a telco company. He is a Java technology enthusiast, software engineer and addicted to learn new technologies,develop new ideas. Follow Mustafa on Twitter,Connect on LinkedIn, and visit his site for Oracle Fusion Middleware related tips.

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  • Developing Schema Compare for Oracle (Part 1)

    - by Simon Cooper
    SQL Compare is one of Red Gate's most successful SQL Server tools; it allows developers and DBAs to compare and synchronize the contents of their databases. Although similar tools exist for Oracle, they are quite noticeably lacking in the usability and stability that SQL Compare is known for in the SQL Server world. We could see a real need for a usable schema comparison tools for Oracle, and so the Schema Compare for Oracle project was born. Over the next few weeks, as we come up to release of v1, I'll be doing a series of posts on the development of Schema Compare for Oracle. For the first post, I thought I would start with the main pitfalls that we stumbled across when developing the product, especially from a SQL Server background. 1. Schemas and Databases The most obvious difference is that the concept of a 'database' is quite different between Oracle and SQL Server. On SQL Server, one server instance has multiple databases, each with separate schemas. There is typically little communication between separate databases, and most databases are no more than about 1000-2000 objects. This means SQL Compare can register an entire database in a reasonable amount of time, and cross-database dependencies probably won't be an issue. It is a quite different scene under Oracle, however. The terms 'database' and 'instance' are used interchangeably, (although technically 'database' refers to the datafiles on disk, and 'instance' the running Oracle process that reads & writes to the database), and a database is a single conceptual entity. This immediately presents problems, as it is infeasible to register an entire database as we do in SQL Compare; in my Oracle install, using the standard recommended options, there are 63975 system objects. If we tried to register all those, not only would it take hours, but the client would probably run out of memory before we finished. As a result, we had to allow people to specify what schemas they wanted to register. This decision had quite a few knock-on effects for the design, which I will cover in a future post. 2. Connecting to Oracle The next obvious difference is in actually connecting to Oracle – in SQL Server, you can specify a server and database, and off you go. On Oracle things are slightly more complicated. SIDs, Service Names, and TNS A database (the files on disk) must have a unique identifier for the databases on the system, called the SID. It also has a global database name, which consists of a name (which doesn't have to match the SID) and a domain. Alternatively, you can identify a database using a service name, which normally has a 1-to-1 relationship with instances, but may not if, for example, using RAC (Real Application Clusters) for redundancy and failover. You specify the computer and instance you want to connect to using TNS (Transparent Network Substrate). The user-visible parts are a config file (tnsnames.ora) on the client machine that specifies how to connect to an instance. For example, the entry for one of my test instances is: SC_11GDB1 = (DESCRIPTION = (ADDRESS_LIST = (ADDRESS = (PROTOCOL = TCP)(HOST = simonctest)(PORT = 1521)) ) (CONNECT_DATA = (SID = 11gR1db1) ) ) This gives the hostname, port, and SID of the instance I want to connect to, and associates it with a name (SC_11GDB1). The tnsnames syntax also allows you to specify failover, multiple descriptions and address lists, and client load balancing. You can then specify this TNS identifier as the data source in a connection string. Although using ODP.NET (the .NET dlls provided by Oracle) was fine for internal prototype builds, once we released the EAP we discovered that this simply wasn't an acceptable solution for installs on other people's machines. Due to .NET assembly strong naming, users had to have installed on their machines the exact same version of the ODP.NET dlls as we had on our build server. We couldn't ship the ODP.NET dlls with our installer as the Oracle license agreement prohibited this, and we didn't want to force users to install another Oracle client just so they can run our program. To be able to list the TNS entries in the connection dialog, we also had to locate and parse the tnsnames.ora file, which was complicated by users with several Oracle client installs and intricate TNS entries. After much swearing at our computers, we eventually decided to use a third party Oracle connection library from Devart that we could ship with our program; this could use whatever client version was installed, parse the TNS entries for us, and also had the nice feature of being able to connect to an Oracle server without having any client installed at all. Unfortunately, their current license agreement prevents us from shipping an Oracle SDK, but that's a bridge we'll cross when we get to it. 3. Running synchronization scripts The most important difference is that in Oracle, DDL is non-transactional; you cannot rollback DDL statements like you can on SQL Server. Although we considered various solutions to this, including using the flashback archive or recycle bin, or generating an undo script, no reliable method of completely undoing a half-executed sync script has yet been found; so in this case we simply have to trust that the DBA or developer will check and verify the script before running it. However, before we got to that stage, we had to get the scripts to run in the first place... To run a synchronization script from SQL Compare we essentially pass the script over to the SqlCommand.ExecuteNonQuery method. However, when we tried to do the same for an OracleConnection we got a very strange error – 'ORA-00911: invalid character', even when running the most basic CREATE TABLE command. After much hair-pulling and Googling, we discovered that Oracle has got some very strange behaviour with semicolons at the end of statements. To understand what's going on, we need to take a quick foray into SQL and PL/SQL. PL/SQL is not T-SQL In SQL Server, T-SQL is the language used to interface with the database. It has DDL, DML, control flow, and many other nice features (like Turing-completeness) that you can mix and match in the same script. In Oracle, DDL SQL and PL/SQL are two completely separate languages, with different syntax, different datatypes and different execution engines within the instance. Oracle SQL is much more like 'pure' ANSI SQL, with no state, no control flow, and only the basic DML commands. PL/SQL is the Turing-complete language, but can only do DML and DCL (i.e. BEGIN TRANSATION commands). Any DDL or SQL commands that aren't recognised by the PL/SQL engine have to be passed back to the SQL engine via an EXECUTE IMMEDIATE command. In PL/SQL, a semicolons is a valid token used to delimit the end of a statement. In SQL, a semicolon is not a valid token (even though the Oracle documentation gives them at the end of the syntax diagrams) . When you execute the command CREATE TABLE table1 (COL1 NUMBER); in SQL*Plus the semicolon on the end is a command to SQL*Plus to execute the preceding statement on the server; it strips off the semicolon before passing it on. SQL Developer does a similar thing. When executing a PL/SQL block, however, the syntax is like so: BEGIN INSERT INTO table1 VALUES (1); INSERT INTO table1 VALUES (2); END; / In this case, the semicolon is accepted by the PL/SQL engine as a statement delimiter, and instead the / is the command to SQL*Plus to execute the current block. This explains the ORA-00911 error we got when trying to run the CREATE TABLE command – the server is complaining about the semicolon on the end. This also means that there is no SQL syntax to execute more than one DDL command in the same OracleCommand. Therefore, we would have to do a round-trip to the server for every command we want to execute. Obviously, this would cause lots of network traffic and be very slow on slow or congested networks. Our first attempt at a solution was to wrap every SQL statement (without semicolon) inside an EXECUTE IMMEDIATE command in a PL/SQL block and pass that to the server to execute. One downside of this solution is that we get no feedback as to how the script execution is going; we're currently evaluating better solutions to this thorny issue. Next up: Dependencies; how we solved the problem of being unable to register the entire database, and the knock-on effects to the whole product.

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  • It was worth the wait… Welcome Oracle GoldenGate 11g Release 2

    - by Irem Radzik
    v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif";} It certainly was worth the wait to meet Oracle GoldenGate 11gR2, because it is full of new features on multiple fronts. In fact, this release has the longest and strongest list of new features in Oracle GoldenGate’s history. The new release brings GoldenGate closer to the Oracle Database while expanding the support for global implementations and heterogeneous systems. It is more secure, more flexible, and faster. We announced the availability of Oracle GoldenGate 11gR2 via a press release. If you haven’t seen it yet, please check it out. As covered in this announcement, there are a variety of improvements in the product: Integrated Capture for Oracle Database: brings Oracle GoldenGate’s Capture process closer to the Oracle Database engine and enables support for Advanced Compression among other benefits. Enhanced Conflict Detection & Resolution, speeds and simplifies the conflict detection and resolution process for Active-Active deployments. Globalization, meaning Oracle GoldenGate can be deployed for databases that use multi-byte/Unicode character sets. Security and Performance Improvements, includes support Federal Information Protection Standard (FIPS). Increased Extensibility by kicking off actions based on an event record in the transaction log or in the Trail file. Integration with Oracle Enterprise Manager 12c , in addition to the Oracle GoldenGate Monitor product. Expanded Heterogeneity, including capture from IBM DB2 for i on iSeries (AS/400) and delivery to Postgres We will explain these new features in more detail at our upcoming launch webcast: Harness the Power of the New Release of Oracle GoldenGate 11g- (Sept 12 8am/10am PT) In addition to learning more about these new features, the webcast will allow you to ask your questions to product management via live Q&A section. So, I hope you will not miss this opportunity to explore the new release of Oracle GoldenGate 11g and see how it can deliver enterprise-class real-time data integration solutions.. I look forward to a great webcast to unveil GoldenGate’s new capabilities.

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  • MySql for Visual Studio 1.0.2 GA has been released

    - by fernando
    MySQL for Visual Studio is a new product including all of the Visual Studio integration previously available as part of Connector/Net.  The product is now released as GA and is appropriate for use in production environments.  It is compatible with MySQL Server versions 5.0-5.7 and Visual Studio versions 2008-2012.  It is now available as part of MySql Installer for Windows (http://dev.mysql.com/tech-resources/articles/mysql-installer-for-windows.html). The 1.0 version of MySQL for Visual Studio brings the following new features:   Workbench Launching.   MySql Utilities Launching.   Table Script Generation.   The functionality of the core libraries (ADO.NET, EF, ASP.NET providers is available as the separate download of Connector/NET 6.7). Features available from previous versions:        Server explorer connections     Design time support     Entity Framework designer (Database First & Model First)     Stored Routines Debugger     Intellisense     ASP.NET Website Configuration Tool Workbench Launching  ------------------------------------------- A context menu for connections in Server Explorer allows to launch Workbench (if Workbench is installed). MySql Utilities Launching  ------------------------------------------- A context menu for connections in Server Explorer allows to launch a prompt for MySql Utilities (if MySql Utilities is installed). Table Script Generation  ------------------------------------------- A context menu for tables is available in Server Explorer to generate the script for a table. The full list of bug fixes for "MySql for Visual Studio" 1.0 follows: 1.0.2 - Fix for Documentation not found (Oracle bug #6915712). - Fix for intellisense completion, now Views are displayed together with Tables calling intellisense (Oracle Bug #16881451). - Fix for parser syntax, now the parser supports the clause ALTER TABLE table_name RENAME {INDEX|KEY} old_index_name TO new_index_name introduced in MySql 5.7. (Oracle Bug #16881481) - Fix for Debugging a routine produces an error when binary log is enabled (Oracle bug #16941181). - Fix for WorkItem 552: MySql for Visual Studio Installer fails when installing against VS2008. - Fix for bug Vs plugin installer is not working (Oracle bug #16973339). - Fix for bug Release notes file has no notes about (Oracle bug #16973326). 1.0.1 - Fix for "README" file and "Release Notes" file referes to connector 6.6. - Fix for Parser fails to recognizes a complex view (Oracle bug #16815427). - Fix for Altering table's primary key in designer not working (Oracle bug #16866053). - Fix for Web configuration tool is not shown on mysql for visual studio (Oracle bug # 16902696). - Fix for Model first is not supported using mysql for visual studio (Oracle bug # 16902743). - Fix for Mysql for vs should not be installed with connector/net version < 6.7 (Oracle bug # 16902774). - Fix for Resolve assemblies dependencies between MySql.Data (Connector/Net version) and MySql.Data (WI # 460). - Fix for Showing an exception related to resources (Oracle bug #16903039). 1.0.0 - Added new option on Connection Node for Server Explorer Window in Visual Studio to give the user the option when WB is Installed to open the MySQL Utilities console window. - Added new option on Connection Node for Server Explorer Window in Visual Studio to give the user the option when WB is Installed to open the SQL Editor Window using the same connection. - Implemented a menu option to generate table script from server explorer context menu (Tracker task 433). - Fix for bug If using repair option, then vs2010 doesnt allow to connect to db (Oracle bug #16238242). - Fix for bug "Can't change the name for a view in view editor" (Oracle bug #13805346). - Fix for Debugger cannot debug stored procedures with a main begin labeled and declare statements included (Oracle bug #16002371). - Fix for bug If using repair option at Installer, then vs2010 doesnt allow to connect to db (Oracle bug #16238242). - Fix for "Cannot change the name for a Foreign Key in table designer" (Oracle bug #16238068). - Fix for error when trying to set primary key for a column with same name as mysql keyword (like INT) in table designer   (Oracle bug #16238102). - Fix for databases not displayed in connect dialog for mysql script when correcting credentials, after entering a bad password   (Oracle bug #13805337). - Fix for Debugger fails trying to debug a stored routine in a MySql server hosted in linux without lower_case_table_names option enabled   (MySql bug #69065, Oracle bug #16770384). - Fix for Debugger issue, Values through watch tab shouldn't allow to be modified (Oracle bug #14545448). - Fix for Visual Studio Mysql editor colors cannot be customized (Oracle bug #16453324, MySql bug #67994). The documentation is available as part of Connector/NET at http://dev.mysql.com/doc/refman/5.7/en/connector-net.html  Enjoy and thanks for the support!  --  Fernando Gonzalez Sanchez | Software Engineer |  Oracle MySQL Windows Experience Team, Connector/NET  Guadalajara | Jalisco | Mexico

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • In times where there are lot of cloud based hostings what would still make you go for dedicated or vps hosting ?

    - by Samyak Bhuta
    Are dedicated hosting yet cheaper and would remain so ? Do they really going to survive as cloud based offering are also getting cheaper day by day ? I am asking to gain perspective of long term scenario in hosting space as well as to know what is the current situation. Everywhere I go there is this buzzword "cloud" and audience don't even bother to compare it with dedicated hosting options. Is cloud really the way to go ahead ? what are it's cons ?

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  • Azure cloud app subdomain pointing to actual domain

    - by Amit Aggarwal
    Say we have a domain xyz.com registered with some registrar ... we pointed that domain to the name server of our dedicated server where the DNS will be hosted for that domain. Now, we just want that dedicated server to host the emails coming and the domain will point to abc.cloudapp.net (azure cloud app, they don't provide any static IP ... and only public url is given) Now, someone please helping me in editing/creating the DNS file on our dedicated server to make sure things work properly... if possible past here minimum settings we need in DNS file to make sure mails are on dedicated server and app is on cloud... Thanks, Amit

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  • Web Site Serving, Cloud-Computing, oh, my

    - by Frank
    I'm planning a software based service. To give it a bit of context (type of traffic), assume it similar to facebook in nature (with a little GitHub thrown in). I've been trying to understand my different hosting options. I've been using a shared host with GoDaddy for years just fine. I currently host a Wordpress web site there and I've not had any problems. Quite frankly, they've taken good care of me. However, the nature of a shared hosting environment is limited in nature. For example, I can't do anything but host a web site there. For example, I can not run a Mercurial server. Last time I attempted to build a web application with the intention of eventually launching it via GoDaddy, I ran in to all sorts of troubles because it was shared-hosted. Assembly issues, etc. At the time, the cost and time sank my project. (The lack of direct access was also frustrating.) (to be fair to godaddy, this was over 3 years ago) I've been looking at Rackspace or Amazon as a possible cloud solution but it seems to be just processing power and bandwidth (and an OS). From what I understand, I'd need to get Apache and MySQL Working on my own. The way cloud hosting is priced, however, seems appealing. I figure my final option might be to use a virtual private host. I think this would be more flexible than a shared-host site but less scalable than a cloud based server. So, I guess my question is what is an appropriate solution for someone who intends to build a web application service? I figure that I need to establish a hosting environment now rather than later so I can plan to effectively use the environment. I'd prefer to be fairly economical to start out with. I really can't afford to pay $999 (or even $99) while I build up the site and get the core functionality online but at the same time, I'd like to have the selected environment grow as needed. Thank you.

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  • Co-location vs. cloud hosting

    - by RainyRat
    We have a decent-sized server estate: several ProLiants, plus IBM BladeCentre and SANs running a VMWare environment. Due to an imminent premises move, we're not going to have enough space for a server room, so I've been looking at moving everything out to a colo. My boss is more keen on the idea of cloud-hosting everything, which would include a couple of high-traffic websites (about 9m pageviews/month), our Exchange sever (about a million clean emails sent/received monthly), as well as file/print/AD/all the ususal stuff. This doesn;t sound like a good idea to me, but I'm new to the ways of the cloud. Can anyone offer any advice?

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  • cloud/grid computing

    - by tom smith
    Hi guys. I'm appologizing in advance to the guys who will tell me this isn't a tech/server/IT issue! But I've been beating my head around this for a couple of days now. I'm trying figure out who to talk to, or which company I can approach to try to see if there are Grid/Cloud Computing companies who have programs setup to deal with colleges. I'm dealing with a compsci course, and we're looking at a few projects that would require a great deal of computing/computational resources. But in calling different companies (HP/Rackspace/etc..) I'm either not getting through to the right depts, or to the right people, or the companies just aren't setup for this. There are plenty of companies who have discounts for desktop software/hardware, but who in the biz deals with discounts/offerings for Cloud/Grid Computing solutions?? Any thoughts/pointers would be greatly appreciated. Thanks -tom

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  • Reducing latency for different geographic regions on Amazon Cloud

    - by Shoaibi
    I have got an application which has three components Application code : Amazon EC2 US-EAST-1 instance Application images, and other static data : Amazon S3 with CloudFront Application Database : Amazon RDS In short i need something like Cloud Front for EC2. In long, people using this application from a different region say middle east will have faster static content downloading due to Cloud Front but there would be a lot of latency in communicating to EC2 instance. I want to use a budget friendly way of enhancing this. Launching Amazon Instances in every region that offer is sure a choice, but isn't really cheap, so would try to avoid it unless its last resort. Also say if my clients also need to communicate to the RDS database directly, is there some kind of solution which gives that kind of functionality mentioned above, but for RDS?

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  • How to choose size for a cloud server (rackspace)

    - by Emil
    We're going to test the rackspace cloud next week to see how it's working with our web app. It's a LAMP environment with a lot of MySQL databases. How do I choose the "right" server size? On Rackspace I can choose slices with the memory of 256, 512, 1024, 2048, 4096 etc. Right now we don't have a lot of traffic (approx. 1000 visitors/day) but I thought the whole "cloud" idea was to not be limited and auto scale. Update: What I'm looking for is now a specification of what I need. I know it's too complex. I'm looking for examples, case studies etc. It would be interesting to hear something like "Yes we're serving 10 000 daily requests without spikes on a LAMP stack with only one slice on with 2 GB RAM".

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  • cloud computing ? Eucalyptus

    - by neolix
    Hi Greeting!! I want to setup small cloud computing using our old 2 core server system? we are new to cloud system we have google for the same. We are looking host VM's on top any one has done pls share me doc or how to ? we have 50 plus server which we are not using. 2 core each 4GB RAM, 1TB HDD centos is my base os we looking host windows. Right now we can use this server only paravirtualization ignore my english Thanks

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  • Monitoring System for the cloud?

    - by Maxim Veksler
    I need a monitoring system, much like ganglia / nagios that is build for the cloud. I need it to support : Adding / removing nodes dynamically. (Node shuts down, dose not imply node failure...) Dynamic node based categorization, meaning node can identify them self as being part of group X (ganglia gets this almost right, but lacks the dynamic part...) Does not require multicast support (generally not allowed in cloud based setups) Plugins for recent cool stuff such as Hadoop, Cassandra, Mongo would be cool. More features include: External API, web interface and co. I've looked at Ganglia, munin and they both seem be almost there (but not exactly). I would also go for reasonably priced Software as Service solution. I'm currently doing research, so Suggestions are highly appreciated. Thank you, Maxim

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  • Using WebSphere CloudBurst with PowerVM to AIX virtualization over a cloud

    - by ADD Geek
    hi there we are studying the virtualization option to reduce our datacenter cost, and this research was assigned to me. we looked into alternatives and we almost reached a conclusion that PowerVM is the only option to virtualize pSeries servers. we found no signs of cloud support explicitly mentioned in any document, however there was the mention of CloudBurst. from the videos we watched and the documents we read, it seems that CloudBurst is more oriented towards Application Servers (WebSphere Software). but our environment is not relying only on WebSphere. we have some banking applications, Oracle Databases and MQ/Broaker. the question is: 1- can we virtualize the existing applications (all running AIX) on a cloud running on top of some of the existing servers? (given that we do the sizing properly) 2- is PowerVM to run on top of CloudBurst? 3- if the above solution is applicable, is this some sort of HA solution (since the VM will run on top of multiple physical boxes, while the same physical box will run multiple live images) thanks for your help

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  • Oracle Advanced Security Options is Blank

    - by mak4pi
    I just installed Oracle DB 10gR2 with Oracle Advanced Security, but cannot see the algorithms. [user@db-1] adapters Installed Oracle Net transport protocols are: IPC BEQ TCP/IP SSL RAW Installed Oracle Net naming methods are: Local Naming (tnsnames.ora) Oracle Directory Naming Oracle Host Naming Oracle Names Server Naming Installed Oracle Advanced Security options are: Where are all the algorithms for Oracle Advanced Security options please? I checked the $ORACLE_HOME/bin/adapters file and it's looking for naea256i, naemd5i, etc. in the naetab.so file, but none of these are listed in the naetab.so file. What's wrong with the naetab.so file? Thanks.

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  • vpn/Openvpn as a cloud service

    - by 8pipe
    I am working on creating a small cloud (any number of EC2 instances that can be deployed based on load) implementing a VPN as a service for the company I'm working for. This is basically a project gathering together various vpn resources under one aegis as a cloud based service. As a user of openvpn, I'm somewhat familiar with being able to connect, but I'm looking for resources to start this project. Essentially I need to be able to: run a certificate authority and manage keys to distribute to coworkers build an ami that handles openvpn as a service balance the load if necessary among machines instances as needed Any suggestions for tutorials, things to avoid, roadblocks I might not be seeing from a novice perspective, etc. or just help in visualizing this is appreciated.

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  • Cloud services, Public IPs and SIP

    - by Guido N
    I'm trying to run a custom SIP software (which uses JAIN SIP 1.2) on a cloud box. What I'd really like is to have a real public IP aka which is listed by "ifconfig -a" command. This is because atm I don't want to write additional SIP code / add a SIP proxy in order to manage private IP addresses / address translation. I gave Amazon EC2 a go, but as reported here http://stackoverflow.com/questions/10013549/sip-and-ec2-elastic-ips it's not fit for purpose (they do a 1:1 NAT translation between the private IP of the box and its Elastic IP). Does anyone know of a cloud service that provides real static public IP addresses?

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  • The simple "cron" that killed the cloud hosting option

    - by ron M.
    My SaaS application required a nightly cron job to run, analyze a database, send out e-mails and do some database maintenance work. This job cannot be triggered by user action. Almost every 'cloud' hosting solution balks at this to the point where they tell me "we cannot do this". Is this feature so exotic that cloud hosting providers simply don't care about? Am I using the wrong lingo here? should I use another concept? Do I have to go with dedicated hosting where i have "root access" as the only solution to this?

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  • My search what the Cloud will mean for my Work

    - by Kay Sellenrode
    Since I finished my MCM Exchange 2007 training back in April 2009 I’m struggling with the Cloud. I know it will change the way we do things today, but how will it affect my work. My work is Exchange consultancy mostly in the Netherlands, but more and more across the globe.   In my job as a consultant I noticed last year that a large percentage of my customers showed interest in the cloud services available today. But in most situations it seemed that it wasn’t the right time for them to switch to a cloud service at this moment. Right now I’m helping one of my customers is exploring Exchange online and it looks like they will switch over from their on-premise Exchange solution. This made me more than ever realize that I need to do something to not miss the boat.     With Office 365 coming this year, my idea is that Cloud services will take off from now. Also I’m sure that quite some customers will expect me to help them with their decision between the cloud and the on premise solution. So in the next months I will explore all the possibilities of Office 365, but also some of the competition in this field.   In my search for what the cloud will mean for me and my customers, I will go over all the aspects of the offered solutions. Any help in my search is always welcome. I’m looking forward to ideas people have around the cloud and how it will change the IT environment, especially in the Unified communications field.   Next week I will post my first article about my experiences with the cloud until now.

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  • Weekly Cloud Roundup 2012-15

    - by Alan Smith
    Filtering the informative, insightful and quirky from the fire hose of cloud-based hype. Irving Wladawsky-Berger provides some great insight into The Complex Transition to the Cloud, sharing his views on the slow adoption of cloud computing in organizations. “…a prediction by the research firm Gartner that while cloud computing will continue to grow at almost 20 percent a year, it will account for less than 5 percent of totally IT spending in 2015.” With a more positive mindset, Balaji Viswanathan highlights 7 Salient Trends and Directions in Cloud Computing that could be shaping the industry over the next few years. Cloud computing also looks to save energy “A small business with 100 users that moved the Microsoft applications to the cloud could cut energy use and carbon emissions by 90%. Large organizations with 10,000 users saw a 30% reduction.” More on that story here. The expansion of Windows Azure has been in the news with the announcement of “East US” and “West US” datacenters; this was covered by Visual Studio Magazine and Mary-Jo, and according to thenextweb.com Microsoft are also building $112 million data center in Wyoming. The cloud price war is still in full swing with Joe Panettieri discussing the pricing of Windows Azure and Office 365 and asking How Low Can It Go?

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