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• Oracle Outsourced Repair Solution: The “Control Tower” for the Reverse Supply Chain

  - by John Murphy

  By Hannes Sandmeier, Vice President of cMRO and Depot Repair Development Smart businesses are increasing their focus on core competencies and aggressively cutting costs in their supply chains. Outsourcing repairs can enable a business to focus on what they do best and most profitably while delivering top-notch customer service through partners that specialize in reverse logistics and repair. A well managed “virtual service organization” can deliver fast turn times, lower costs and high customer satisfaction. A poorly managed partner network can deliver disaster for your business. Managing a virtual service organization requires accurate, real-time information and collaboration tools that enable smart, informed and immediate corrective action. To meet this need, Oracle has released the Oracle Outsourced Repair Solution to provide the “control tower” for managing outsourced reverse supply chain operations from customer complaint through remediation to partner claim settlement. The new solution provides real-time visibility to return status, location, turn time, discrepancies and partner performance. Additionally, its web portals allow partners and carriers to view assigned work, request parts, enter data, capture time and submit claims. Leveraging the combined power of Oracle E-Business Suite and Oracle E-Business Suite Extensions for Oracle Endeca, the Oracle Outsourced Repair Solution provides a comprehensive set of tools that range from quick online partner registration to partner claim reconciliation, from capturing parts and labor to Oracle Cost Management and Financials integration, and from part requisition to waste and hazmat controls. These tools empower service operations managers to: · Increase customer satisfaction Ensure customers are satisfied by holding partners accountable for the speed and quality of repairs, and taking immediate corrective action when things go wrong · Reduce costs: Remove waste from the repair process using accurate job cost and cost breakdown data · Increase return velocity: Users have the tools to view all orders in flight and immediately know the current location, status, owner and contact point for repairs so as to be able to remove bottlenecks, resolve discrepancies and manage escalations The Oracle Outsourced Repair Solution further demonstrates Oracle’s commitment to helping supply chain professionals and service managers deliver high customer satisfaction at the lowest cost. For more information on the Oracle Outsourced Repair Solution, visit here. 

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• It’s On! Oracle Open World 2012 Opens Call for Papers is Open

  - by David Hope-Ross

  Oracle OpenWorld is among the world’s largest industry events for good reason. It offers a vast array of learning and networking opportunities in one of the planet’s great cities.  And one of the key reasons for its popularity among procurement and supply chain professionals is the prominence of presentations by customers.   If you’d like to deliver a presentation based on your experience, now is the time to submit your abstract for review by the selection panel. The competition is strong: roughly 18% of entries are accepted each year from more than 3,000 submissions. Review panels are made up of experts both internal and external to Oracle. Successful submissions often (but not exclusively) focus on customer successes, how-tos, or best practices. What’s in it for you? Recognition, for one thing. Accepted sessions are publicized in the content catalog, which goes live in mid-June, and sessions given by external speakers often prove the most popular. Plus, accepted speakers get a complimentary pass to Oracle OpenWorld with access to all sessions and networking events- that could save you up to $2,595!   Be sure designate your session for inclusion in the correct track by selecting  “APPLICATIONS: Supply Chain Management” or “APPLICATIONS: Sourcing and Procurement” from the Primary Track drop down menu.   We look forward to seeing you in San Francisco!

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• book about psychology of decision and psychology of human

  - by boos

  I'm a unix developer and i want to make career in project/people management as first step. I think sometimes is better to have good communication skill and in general more human skill to make career more fast. Almost in Italy, a lot of people made career development more fast for his human skill and not for his technical skill. Anyone have read some book about psychology to better manage how people and personality work and to exploit decision making situation in the right way? I have found some interesting book about people personality and psychology of decision, but i am in doubt about the usefulness about reading such book. anyone have some experience in this path ? Anyone have found useful to read similar book about how people work, to manage career development in a more fast way and handle people and decision in a more useful way? i have already read peopleware. The table of content of one of this book have: 1 - Judicment and decision 2 - Euristics and sistematics error 3 - Estimating probability and frequency prediction 4 - Risk and decision 5 - rappresentation and decision 6 - Memory, attention and decision. Etc. what do you think about ?

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• MBA versus MSIS

  - by user794684

  I am considering going back to school for my masters and I've been looking at several avenues I can take. I've been considering either an MBA or an MSIS degree. Overall I know that an MBA is going to give me a solid skill set that can help me become an executive. However they seem to be a dime a dozen these days and the University I can get into is good, but it's not exactly in the top 100 anything. My undergrad MINOR was in Business Information Systems. I'm rusty as hell, considering I haven't touched it, but an MSIS would be more in the direction of my past academic experience and seems to touch both on business management and IT. Question... With an MSIS will I just be a middleman? Will I really be an important person with a real skill set or will I merely be someone who isn't quite cut out to be a manager and who is clueless about the tech side? Is an MSIS degree going to give me a real chance to move up the pay scale quickly or am I better off learning programing, networking through another BS degree? What will give me more upward mobility career wise? An MBA or an MSIS?

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• SQL SERVER – Effect of Collation on Resultset – SQL in Sixty Seconds #026 – Video

  - by pinaldave

  Collation is a very important concept but often ignored. I have often seen developers either not understanding this or ignored it – this is plain wrong. In simple word we can say Collation is the language or interpreting done by SQL Server. Well, in today’s SQL in Sixty Seconds we are going to observe how collation affects the resultset. Today’s blog post is inspired from my earlier blog post SQL SERVER – Effect of Case Sensitive Collation on Resultset. I strongly encourage you to read this earlier blog post for sample code as well additional explanation related to the concept shared in today’s SQL in Sixty Seconds. Here is the code used in the video. USE TempDB GO -- Sample Data Building CREATE TABLE ColTable (Col1 VARCHAR(15) COLLATE Latin1_General_CI_AS, Col2 VARCHAR(14) COLLATE Latin1_General_CS_AS) ; INSERT ColTable(Col1, Col2) VALUES ('Apple','Apple'), ('apple','apple'), ('pineapple','pineapple'), ('Pineapple','Pineapple'); GO -- Retrieve Data SELECT * FROM ColTable GO -- Retrieve Data SELECT * FROM ColTable ORDER BY Col1 GO -- Retrieve Data SELECT * FROM ColTable ORDER BY Col2 GO -- Clean up DROP TABLE ColTable GO Related Tips in SQL in Sixty Seconds: SQL SERVER – Effect of Case Sensitive Collation on Resultset Example of Width Sensitive and Width Insensitive Collation Collation and Collation Sensitivity – Quiz – Puzzle – 6 of 31 Change Collation of Database Column – T-SQL Script Find Collation of Database and Table Column Using T-SQL Default Collation of SQL Server 2008 Cannot resolve collation conflict for equal to operation If we like your idea we promise to share with you educational material. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology, Video

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• SQL SERVER – Identify Most Resource Intensive Queries – SQL in Sixty Seconds #029 – Video

  - by pinaldave

  There are a few questions I often get asked. I wonder how interesting is that in our daily life all of us have to often need the same kind of information at the same time. Here is the example of the similar questions: How many user created tables are there in the database? How many non clustered indexes each of the tables in the database have? Is table Heap or has clustered index on it? How many rows each of the tables is contained in the database? I finally wrote down a very quick script (in less than sixty seconds when I originally wrote it) which can answer above questions. I also created a very quick video to explain the results and how to execute the script. Here is the complete script which I have used in the SQL in Sixty Seconds Video. SELECT [schema_name] = s.name, table_name = o.name, MAX(i1.type_desc) ClusteredIndexorHeap, COUNT(i.TYPE) NoOfNonClusteredIndex, p.rows FROM sys.indexes i INNER JOIN sys.objects o ON i.[object_id] = o.[object_id] INNER JOIN sys.schemas s ON o.[schema_id] = s.[schema_id] LEFT JOIN sys.partitions p ON p.OBJECT_ID = o.OBJECT_ID AND p.index_id IN (0,1) LEFT JOIN sys.indexes i1 ON i.OBJECT_ID = i1.OBJECT_ID AND i1.TYPE IN (0,1) WHERE o.TYPE IN ('U') AND i.TYPE = 2 GROUP BY s.name, o.name, p.rows ORDER BY schema_name, table_name Related Tips in SQL in Sixty Seconds: Find Row Count in Table – Find Largest Table in Database Find Row Count in Table – Find Largest Table in Database – T-SQL Identify Numbers of Non Clustered Index on Tables for Entire Database Index Levels, Page Count, Record Count and DMV – sys.dm_db_index_physical_stats Index Levels and Delete Operations – Page Level Observation What would you like to see in the next SQL in Sixty Seconds video? Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology, Video Tagged: Excel

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• SQL SERVER – Get Date and Time From Current DateTime – SQL in Sixty Seconds #025 – Video

  - by pinaldave

  This is 25th video of series SQL in Sixty Seconds we started a few months ago. Even though this is 25th video it seems like we have just started this few days ago. The best part of this SQL in Sixty Seconds is that one can learn something new in less than sixty seconds. There are many concepts which are not new for many but just we all have 60 seconds to refresh our memories. In this video I have touched a very simple question which I receive very frequently on this blog. Q1) How to get current date time? Q2) How to get Only Date from datetime? Q3) How to get Only Time from datetime? I have created a sixty second video on this subject and hopefully this will help many beginners in the SQL Server field. This sixty second video describes the same. Here is a similar script which I have used in the video. SELECT GETDATE() GO -- SQL Server 2000/2005 SELECT CONVERT(VARCHAR(8),GETDATE(),108) AS HourMinuteSecond, CONVERT(VARCHAR(8),GETDATE(),101) AS DateOnly; GO -- SQL Server 2008 Onwards SELECT CONVERT(TIME,GETDATE()) AS HourMinuteSeconds; SELECT CONVERT(DATE,GETDATE()) AS DateOnly; GO Related Tips in SQL in Sixty Seconds: Retrieve Current Date Time in SQL Server CURRENT_TIMESTAMP, GETDATE(), {fn NOW()} Get Time in Hour:Minute Format from a Datetime – Get Date Part Only from Datetime Get Current System Date Time Get Date Time in Any Format – UDF – User Defined Functions Date and Time Functions – EOMONTH() – A Quick Introduction DATE and TIME in SQL Server 2008 I encourage you to submit your ideas for SQL in Sixty Seconds. We will try to accommodate as many as we can. If we like your idea we promise to share with you educational material. Image Credit: Movie Gone in 60 Seconds Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology, Video

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• SQL SERVER – Three Methods to Insert Multiple Rows into Single Table – SQL in Sixty Seconds #024 – Video

  - by pinaldave

  One of the biggest ask I have always received from developers is that if there is any way to insert multiple rows into a single table in a single statement. Currently when developers have to insert any value into the table they have to write multiple insert statements. First of all this is not only boring it is also very much time consuming as well. Additionally, one has to repeat the same syntax so many times that the word boring becomes an understatement. In the following quick video we have demonstrated three different methods to insert multiple values into a single table. -- Insert Multiple Values into SQL Server CREATE TABLE #SQLAuthority (ID INT, Value VARCHAR(100)); Method 1: Traditional Method of INSERT…VALUE -- Method 1 - Traditional Insert INSERT INTO #SQLAuthority (ID, Value) VALUES (1, 'First'); INSERT INTO #SQLAuthority (ID, Value) VALUES (2, 'Second'); INSERT INTO #SQLAuthority (ID, Value) VALUES (3, 'Third'); Clean up -- Clean up TRUNCATE TABLE #SQLAuthority; Method 2: INSERT…SELECT -- Method 2 - Select Union Insert INSERT INTO #SQLAuthority (ID, Value) SELECT 1, 'First' UNION ALL SELECT 2, 'Second' UNION ALL SELECT 3, 'Third'; Clean up -- Clean up TRUNCATE TABLE #SQLAuthority; Method 3: SQL Server 2008+ Row Construction -- Method 3 - SQL Server 2008+ Row Construction INSERT INTO #SQLAuthority (ID, Value) VALUES (1, 'First'), (2, 'Second'), (3, 'Third'); Clean up -- Clean up DROP TABLE #SQLAuthority; Related Tips in SQL in Sixty Seconds: SQL SERVER – Insert Multiple Records Using One Insert Statement – Use of UNION ALL SQL SERVER – 2008 – Insert Multiple Records Using One Insert Statement – Use of Row Constructor I encourage you to submit your ideas for SQL in Sixty Seconds. We will try to accommodate as many as we can. If we like your idea we promise to share with you educational material. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL in Sixty Seconds, SQL Query, SQL Scripts, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology, Video

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• SQL SERVER – Cardinality Estimation and Performance – SQL in Sixty Seconds #072

  - by Pinal Dave

  Yesterday I wrote blog post based on my latest Pluralsight course on learning SQL Server 2014. I discussed newly introduced cardinality estimation in SQL Server 2014 and how it improves the performance of the query. The cardinality estimation logic is responsible for quality of query plans and majorly responsible for improving performance for any query. This logic was not updated for quite a while, but in the latest version of SQL Server 2104 this logic is re-designed. The new logic now incorporates various assumptions and algorithms of OLTP and warehousing workload. I hope my earlier blog post clearly explained how new cardinality estimation logic improves performance. If not, I suggest you watch following quick video where I explain this concept in extremely simple words. You can download the code used in this course from Simple Demo of New Cardinality Estimation Features of SQL Server 2014. Action Item Here are the blog posts I have previously written. You can read it over here: Simple Demo of New Cardinality Estimation Features of SQL Server 2014 Pluralsight Course You can subscribe to my YouTube Channel for frequent updates. Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Performance, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Video

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• IT Optimization Plan Pays Off For UK Retailer

  - by Brian Dayton

  I caught this article in ComputerworldUK yesterday. The headline talks about UK-based supermarket chain Morrisons is increasing their IT spend...OK, sounds good. Even nicer that Oracle is a big part of that. But what caught my eye were three things: 1) Morrison's truly has a long term strategy for IT. In this case, modernizing and optimizing how they use IT for business advantage.   2) Even in a tough economic climate, Morrison's views IT investments as contributing to and improving the bottom line. Specifically, "The investment in IT contributed to a 21 percent increase in Morrison's underlying profit.."   3) The phased, 3-year "Optimization Plan" took a holistic approach to their business--from CRM and Supply Chain systems to the underlying application infrastructure. On the infrastructure front, adopting a more flexible Service-Oriented Architecture enabled them to be more agile and adapt their business and Identity Management helped with sometimes mundane (but costly) issues like lost passwords and being able to document who has access to what.   Things don't always turn out so rosy. And I know it was a long and difficult process...but it's nice to see a happy ending every once in a while.  

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• SQL SERVER – Changing Default Installation Path for SQL Server

  - by pinaldave

  Earlier I wrote a blog post about SQL SERVER – Move Database Files MDF and LDF to Another Location and in the blog post we discussed how we can change the location of the MDF and LDF files after database is already created. I had mentioned that we will discuss how to change the default location of the database. This way we do not have to change the location of the database after it is created at different locations. The ideal scenario would be to specify this default location of the database files when SQL Server Installation was performed. If you have already installed SQL Server there is an easy way to solve this problem. This will not impact any database created before the change, it will only affect the default location of the database created after the change. To change the default location of the SQL Server Installation follow the steps mentioned below: Go to Right Click on Servers >> Click on Properties >> Go to the Database Settings screen You can change the default location of the database files. All the future database created after the setting is changed will go to this new location. You can also do the same with T-SQL and here is the T-SQL code to do the same. USE [master] GO EXEC xp_instance_regwrite N'HKEY_LOCAL_MACHINE', N'Software\Microsoft\MSSQLServer\MSSQLServer', N'DefaultData', REG_SZ, N'F:\DATA' GO EXEC xp_instance_regwrite N'HKEY_LOCAL_MACHINE', N'Software\Microsoft\MSSQLServer\MSSQLServer', N'DefaultLog', REG_SZ, N'F:\DATA' GO What are the best practices do you follow with regards to default file location for your database? I am interested to know them. Reference : Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Server Management Studio, SQL Tips and Tricks, T SQL, Technology

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• Preventing battery from charging

  - by intuited

  I'm running on UPS power and would like to prevent the laptop's battery from charging, to increase the amount of power available to other devices. Is there a way to do this? update The machine is a Dell Latitude D400. If people want more details, just ask. Also, I'm gathering that I need to explain my desired setup a little better. I've gotten a bunch of suggestions about taking the battery out. I'm not sure if people are suggesting to take the battery out while the machine is running — this, as I understand, is not a good idea with most laptops — or to just remove the battery altogether. The latter option is not optimal, because ideally I'd like to use the 30-60 minutes of power in the laptop battery and then switch over to UPS power. The details of the switch-over may constitute a separate question, but if I can't find a way to keep the laptop battery from charging, then removing the battery from the machine altogether may be the best way to do this. I'm not sure yet if this machine will run without a battery, but I'll check that out. Other than the laptop, the UPS is just supporting a cable modem and router and a USB hub. Again in the idealized version of this setup, all the power management changes would be automated, i.e. not require replugging anything or pressing Fn-keys. I'd like the machine to start using laptop battery power when apcupsd indicates that the UPS A/C is out, and then start using UPS power, but not charging the battery, when the battery is almost depleted.

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• Manage ClickOnce releases for different parties

  - by Dirk Beckmann

  I'm struggling with release management of a piece of software. First some general information: It is a ClickOnce application I follow the release often practice There are about 30 parties served with this software I need full control which update will be delivered to which party Not each party is allowed to get the latest update/release Each party has multiple clients that are all allowed to get the latest update, served for the specific party So that's what my requirements are in a rough description. So let me explain what I was thinking about how to solve this. I would like to create a "deployment" website (asp.net) that will handle all the requests There are two endpoints one for download the client and one where the client checks for updates So each party has a separate endpoint like DeploymentSite/party1 and another for DeploymentSite/party2 The Application Files should still be stored centralized So I thought it would be manageable with mage.exe with the following steps Build application and store new release into Application Files Repository/Folder Get parties that should be updated (config file, database what ever) Run mage.exe to create a new application and deployment manifest for each party in the update list with new Application File Location (1.0.2) Actually I'm really struggling with this mage.exe staff. I can't create the appropriate files with the needed codebase. How to handle thes requirements?

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• How do managers know if a person is a good or a bad programmer?

  - by Pavel Shved

  In most companies that do programming teams and divisions consist of programmers who design and write code and managers who... well, do the management stuff. Aside from just not writing code, managers usually do not even look at the code the team develops, and may even have no proper IDE installed on their work machines. Still, the managers are to judge if a person works well, if he or she should be put in charge of something, or if particular developer should be assigned to a task of the most importance and responsibility. And last, but not least: the managers usually assign the quarterly bonuses! To do the above effectively, a manager should know if a person is a good programmer—among other traits, of course. The question is, how do they do it? They don't even look at the code people write, they can't directly assess the quality of the components programmers develop... but their estimates of who is a good coder, and who is "not as good" are nevertheless correct in most cases! What is the secret?

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• Oracle Number One in Supply Chain Planning

  - by Stephen Slade

  Something nice to write home about!  Saw this accomplishment and worth promoting, with special Congrats to the VCP team. Read on: Summary: Oracle is the #1 player in  Supply Chain Planning  according to research firm ARC Advisory Group Details: The report (Source: ARC Advisory Group, “Supply Chain Planning Worldwide Outlook, Market Analysis and Forecast through 2016,” Clint Reiser, Steve Banker), gives Oracle 21.1% of revenue share, compared to SAP, who was second at 18.6%. JDA Software, Aspen, Logility, and Infor were the next players in the market. The total market was valued at $1.506B. ARC counts Software (new license and upgrades), Implementation Services, Maintenance and Support, and SaaS, in its definition. ARC defines supply chain planning to include four key application areas: Extended SCP, Manufacturing Planning, Inventory/Distribution Planning, and Demand Management. Extended SCP consists of Network Design, Capable to Promise, SCP Composites, and Extended Supply Chain BI software. In the report, ARC further gives Oracle the number one spot in both Software Revenues and Services Revenues subsegments, as well as in many vertical areas such as Government, Electronics and Electrical, Medical Products, Pharmaceutical, and Wholesale/Distribution. ARC also issued a forecast, that predicts SCP revenue to grow from $1.506B in 2011 to $2.172B in 2016, with a CAGR of 7.6%. The report has several positive quotes about Oracle, including calling Oracle a “visionary,” and states that “Oracle has leveraged a broad set of home-grown and acquired offerings to create a comprehensive, integrated, yet modular suite with applicability to a wide range of industries,” Blog Link: http://blog.us.oracle.com/marketdata/?97119896  (shawn willett@oracle com)

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• What You Said: How You Track Your Time

  - by Jason Fitzpatrick

  Earlier this week we asked you to share your favorite time tracking tips, tricks, and tools. Now we’re back to highlight the techniques HTG readers use to keep tabs on their time. While more than one of you expressed confusion over the idea of tracking how you spend all your time, many of you were more than happy to share the reasons for and the methods you use to stay on top of your time expenditures. Scott uses a fluid and flexible project management tool: I use kanbanflow.com, with two boards to manage task prioritisation and backlog. One board called ‘Current Work’ has three columns ‘Do Today’, ‘In Progress’ and ‘Done’. The other is called ‘Backlog’, which splits tasks into priority groups – ‘Distractions (NU+NI)’, ‘Goals (NU+I)’, ‘Interruptions (U+NI)’, ‘Interruptions (U+NI)’ and ‘Critical (U+I)’, where U is Urgent and I is Important (and N is Not). At the end of each day, I move things from my Backlog to my ‘Current Work’ board, with the idea to keep complete Goals before they become Critical. That way I can focus on ‘Current Work’ Do Today so I don’t feel overwhelmed and can plan my day. As priorities change or interruptions pop up, it’s just a matter of moving tasks between boards. I have both tabs open in my browser all day – this is probably good for knowledge workers strapped to their desk, not so good for those in meetings all day. In that case, go with the calendar on your phone. While the above description might make it sound really technical, we took the cloud-based app for a spin and found the interface to be very flexible and easy to use. Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer Why Enabling “Do Not Track” Doesn’t Stop You From Being Tracked

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• OpenWorld Approaching... A few opportunities to share your needs with Oracle

  - by RichMill

  At OpenWorld from Monday the 1st to Wed. the 3rd. The My Oracle Support and Enterprise Manager user research team will be in action.  If you are someone who does patching, edits configurations, or uses either MOS configuration management (the collector) OR Enterprise Manager configuration compare or search, we have a treat for you!  Come give us your feedback on how you do your tasks, what needs you have, and how we can do better in this space. We will be doing this during OOW, but an OOW badge is not required to participate.  OR If you are someone who downloads large amounts of software (say, the entire EBS stack) and wants to understand how one customize a "recommended" stack of software for yourself, or your customers, let us know!  We have a study looking at how to create, customize and download all of the software needed for an installation. This will be done after OOW via webconference, so customers from anywhere in the world can participate. We want to hear from you, so we can get this right! E-mail us directly at [email protected] - or leave a comment with your email, so we can get your feedback into one or both of these two discussions. Hope you can participate!

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• How do developers verify that software requirement changes in one system do not violate a requirement of downstream software systems?

  - by Peter Smith

  In my work, I do requirements gathering, analysis and design of business solutions in addition to coding. There are multiple software systems and packages, and developers are expected to work on any of them, instead of being assigned to make changes to only 1 system or just a few systems. How developers ensure they have captured all of the necessary requirements and resolved any conflicting requirements? An example of this type of scenario: Bob the developer is asked to modify the problem ticket system for a hypothetical utility repair business. They contract with a local utility company to provide this service. The old system provides a mechanism for an external customer to create a ticket indicating a problem with utility service at a particular address. There is a scheduling system and an invoicing system that is dependent on this data. Bob's new project is to modify the ticket placement system to allow for multiple addresses to entered by a landlord or other end customer with multiple properties. The invoicing system bills per ticket, but should be modified to bill per address. What practices would help Bob discover that the invoicing system needs to be changed as well? How might Bob discover what other systems in his company might need to be changed in order to support the new changes\business model? Let's say there is a documented specification for each system involved, but there are many systems and Bob is not familiar with all of them. End of example. We're often in this scenario, and we do have design reviews but management places ultimate responsibility for any defects (business process or software process) on the developer who is doing the design and the work. Some organizations seem to be better at this than others. How do they manage to detect and solve conflicting or incomplete requirements across software systems? We currently have a lot of tribal knowledge and just a few developers who understand the entire business and software chain. This seems highly ineffective and leads to problems at the requirements level.

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• How to build Gantt chart from a set of Redmine tickets without filling dates in all of them?

  - by Alexander Gladysh

  Redmine 1.1.1 I've created a set of tickets for a new project. In each issue I filled Subject, Description and Estimated time fields. I also filled blocks/blocked by dependencies in Related issues. But the Gantt chart for this project is empty (that is, it contains all the tasks, but does not contain any "bars" for them). I need to get a Gantt chart (or any other visual representation) to show to other project members. I'd hate to type all that information again into OpenProj. Is there a way to get a serviceable Gantt chart from the Redmine? Update: In the answers below I read that to get working Gantt chart I have to input start date and due date manually for each issue. I believe that this information should be inferred automatically from start date of first ticket (first — depenency-wise), estimated time of each ticket, dependency graph, resource assignment and working hours calendar. Just as it happens in any minimally sane Gantt chart project management tool. To enter this information by hand and to keep it up-to-date manually as the project evolves is insane waste of time. Is there a way to generate Gantt chart from the set of Redmine tickets without filling in all this information manually? (Solutions involving data export + import in sane tool or involving existing plugins are perfectly acceptable.)

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• IT Optimization Plan Pays Off For UK Retailer

  - by [email protected]

  I caught this article in ComputerworldUK yesterday. The headline talks about UK-based supermarket chain Morrisons is increasing their IT spend...OK, sounds good. Even nicer that Oracle is a big part of that. But what caught my eye were three things: 1) Morrison's truly has a long term strategy for IT. In this case, modernizing and optimizing how they use IT for business advantage. 2) Even in a tough economic climate, Morrison's views IT investments as contributing to and improving the bottom line. Specifically, "The investment in IT contributed to a 21 percent increase in Morrison's underlying profit.." 3) The phased, 3-year "Optimization Plan" took a holistic approach to their business--from CRM and Supply Chain systems to the underlying application infrastructure. On the infrastructure front, adopting a more flexible Service-Oriented Architecture enabled them to be more agile and adapt their business and Identity Management helped with sometimes mundane (but costly) issues like lost passwords and being able to document who has access to what. Things don't always turn out so rosy. And I know it was a long and difficult process...but it's nice to see a happy ending every once in a while.

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• Getting MTP to work with a Galaxy tab 2 7.0?

  - by Wouter

  I'm trying to get MTP with the galaxy tab 2 7.0 working on my ubuntu installation. Such that I can access the files. I tried to do what is described here: http://www.omgubuntu.co.uk/2011/12/how-to-connect-your-android-ice-cream-sandwich-phone-to-ubuntu-for-file-access I however fail at executing one of the following commands mtp-detect | grep idVendor mtp-detect | grep idProduct This fails [20:42|0] $ mtp-detect | grep idVender Device 0 (VID=04e8 and PID=6860) is a Samsung GT-P7310/P7510/N7000/I9100/Galaxy Tab 7.7/10.1/S2/Nexus/Note. PTP_ERROR_IO: failed to open session, trying again after resetting USB interface LIBMTP libusb: Attempt to reset device LIBMTP PANIC: failed to open session on second attempt Unable to open raw device 0 [20:44|0] $ mtp-detect | grep idProduct Device 0 (VID=04e8 and PID=6860) is a Samsung GT-P7310/P7510/N7000/I9100/Galaxy Tab 7.7/10.1/S2/Nexus/Note. PTP_ERROR_IO: failed to open session, trying again after resetting USB interface LIBMTP libusb: Attempt to reset device LIBMTP PANIC: failed to open session on second attempt Unable to open raw device 0 Now my guess was was that the idVender is the same as the VID (04e8) and the idProduct is the same as PID (6860) Now I continued to work with those values and completed the tutorial. When finished I tried android-connect This returned fuse: bad mount point `/media/GalaxyTab': Transport endpoint is not connected Does anybody have a clue what to do? Also I want to note that when I connect my GalaxyTab 2 7.0 that I still get a pop-up of ubuntu that a device was connected. I also can still see the mapstructure, the problem however is is that all the folders have 0 bytes and do not have any subfolders. I can only see the folders in the root. ps. I also checked a similar question and tried what is described in this answer http://askubuntu.com/a/88630/27480

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• CEO Taken Captive in His Own Factory?

  - by Stephen Slade

  Last Friday was no ordinary day for Chip Starnes, the 42 year old factory owner of Specialty Medical Supplies in China. He recently announced movement of some of the production of their diabetes testing equipment from Beijing to Mumbai India.  Of the 110 employees at the facility, about 80 protested by blocking the doors and refusing to let Chip Starnes out of the facility.  He has been trapped in his office several days now.  The employees think the factory was closing but Mr. Starnes said it was not. Mis-information? Poor communications? Work-stoppage. This is a good example of supply chain disruption. Parked cars are blocking the entrance to the facility, front gates are chained close, the CEO a prisoner in his own factory. Chip Starnes was presented with documents to sign in Chinese indicating he would pay severance and other demands he did not understand, possibly bankrupting the company.    If you depend on supply from China and other foreign suppliers, how reliable are your sources? For example how are the shopfloor employee relations? Is it possible to predict these types of HR risks and plan around them? What are your contingencies? It's important to ask the right questions and hear good answers. Having tools in place to rapidly evaluate, assess and react to these disruptions are the keys to survival. Hear how leading organizations are reinforcing their supply chains and mitigating risk through technology with Oracle's latest release of Oracle Supply Chain Management. Source: WSJ pg.B1, June 25, 2013

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• using a wiki for requirements

  - by apollodude217

  Hi, I'm looking into ways of improving requirements management. Currently, we have a Word document published on a Web site. Unfortunately, we cannot (to my knowledge) look at changes from one revision to the next. I would greatly prefer to be able to do so, much like with a wiki or VCS (or both, like the wiki's on bitbucket!). Also, each document describes changes devs are expected to meet by a given deadline. There is no collection of accumulated app features documented anywhere, so it's sometimes hard to distinguish between a bug and a (poorly-designed) feature when trying to make quick fixes to legacy apps. So I had an idea I wanted to get feedback on. What about: Using a wiki so that we can track who changed what when (mostly to even see if any edits were made since the last time one looked). Having one, say, wiki page per product rather than one per deadline, keeping up with all features of the product rather than the changes that should be implemented. This way, I can look at a particular revision of the page to see what the app should do at a given point in time, and I can look at changes to the page since the last release for the requirements to be implemented by the next deadline. Waddayathink?

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• Statistical Software Quality Control References

  - by Xodarap

  I'm looking for references about hypothesis testing in software management. For example, we might wonder whether "crunch time" leads to an increase in defect rate - this is a surprisingly difficult thing to do. There are many questions on how to measure quality - this isn't what I'm asking. And there are books like Kan which discuss various quality metrics and their utilities. I'm not asking this either. I want to know how one applies these metrics to make decisions. E.g. suppose we decide to go with critical errors / KLOC. One of the problems we'll have to deal with with that this is not a normally distributed data set (almost all patches have zero critical errors). And further, it's not clear that we really want to examine the difference in means. So what should our alternative hypothesis be? (Note: Based on previous questions, my guess is that I'll get a lot of answers telling me that this is a bad idea. That's fine, but I'd request that it's based on published data, instead of your own experience.)

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• How best to keep bumbling, non-technical managers at bay and still deliver good work?

  - by Curious

  This question may be considered subjective (I got a warning) and be closed, but I will risk it, as I need some good advice/experience on this. I read the following at the 'About' page of Fog Creek Software, the company that Joel Spolsky founded and is CEO of: Back in the year 2000, the founders of Fog Creek, Joel Spolsky and Michael Pryor, were having trouble finding a place to work where programmers had decent working conditions and got an opportunity to do great work, without bumbling, non-technical managers getting in the way. Every high tech company claimed they wanted great programmers, but they wouldn’t put their money where their mouth was. It started with the physical environment (with dozens of cubicles jammed into a noisy, dark room, where the salespeople shouting on the phone make it impossible for developers to concentrate). But it went much deeper than that. Managers, terrified of change, treated any new idea as a bizarre virus to be quarantined. Napoleon-complex junior managers insisted that things be done exactly their way or you’re fired. Corporate Furniture Police writhed in agony when anyone taped up a movie poster in their cubicle. Disorganization was so rampant that even if the ideas were good, it would have been impossible to make a product out of them. Inexperienced managers practiced hit-and-run management, issuing stern orders on exactly how to do things without sticking around to see the farcical results of their fiats. And worst of all, the MBA-types in charge thought that coding was a support function, basically a fancy form of typing. A blunt truth about most of today's big software companies! Unfortunately not every developer is as gutsy (or lucky, may I say?) as Joel Spolsky! So my question is: How best to work with such managers, keep them at bay and still deliver great work?

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