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  • Configuring the iPlanet as web tier for Oracle WebCenter Content (UCM)

    - by Adao Junior
    If you are looking for configure the iPlanet as Web server/proxy to use with the Oracle WebCenter Content, you probably won’t found an specific documentation for that or will found some old complex notes related to the old 10gR3. This post will help you out with few simple steps. That’s the diagram of the test scenario, considering that you will deploy in production in an cluster environment. First you need the software, for our scenario you will need: - Oracle iPlanet Web Server 7.0.15+ (Installed) - Oracle WebCenter Content 11gR1 PS5 (Installed) - Oracle WebLogic Web Server Plugins 11g (1.1) - Supported JDK (Using Oracle Java JDK 7u4 for the test) - Certified Client OS - Certified Server OS (Using Oracle Solaris 11 for the test) - Certified Database (Using Oracle Database 11.2.0.3 for the test) Then the configuration: - Download the latest plugin: http://www.oracle.com/technetwork/middleware/ias/downloads/wls-plugins-096117.html - Extract the WLSPlugin11g-iPlanet7.0 in some folder, like <iPlanet_Home>/plugins/wls11 - Include the plugin reference to the magnus.conf: If Unix (Solaris or Linux), include the line: Init fn="load-modules" shlib="/apps/oracle/WebServer7/plugins/wls11/lib/mod_wl.so" If Windows, Include the line:        Init fn="load-modules" shlib="D:\\oracle\\WebServer7\\plugins\\wls11\\lib\\mod_wl.dll" - Include the proxy reference to the obj.conf of each instance: <Object name="weblogic" ppath="*/cs/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object>   <Object name="weblogic" ppath="*/_dav/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object>   <Object name="weblogic" ppath="*/_ocsh/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object>   <Object name="weblogic" ppath="*/adfAuthentication/*"> Service fn="wl-proxy" WebLogicCluster="wcc-node1:16201,wcc-node2:16202, wcc-node3:16203" </Object> If you are using an single node setup, change the Service fn=…. line to something like: Service fn="wl-proxy" WebLogicHost=<wcc-server> WebLogicPort=16200 With these configurations, your should have the WebCenter Content UI working with the iPlanet, test it. [http://<web-server>/cs/] With the UI working, the last step is to configure the WebDav: - Go to the iPlanet Admin Console (usually https://<web-server>:8989) - Go to Configurations >> [instance] >> Virtual Servers >> [Virtual Server] >> WebDAV: - Click New - Populate the URI with /cs/idcplg/webdav: - Select “Anyone (No Authentication)”, the wc Content will take care of the security: This will allow you to use the WebDav feature and the Desktop Integration Suite, including double-byte characters. Anothers iPlanet tunes could be done, I can cover in the next post related to the iPlanet. Cross-posted on the ContentrA.com Blog Related posts:  - Using a Web Proxy Server with WebCenter Family

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  • yum update works but yum --security update fails to work in Fedora 12

    - by bobo
    I had already installed the yum-security before. And I was going to do an update by entering the following command: [root@localhost /]# yum update Loaded plugins: presto, priorities, refresh-packagekit, security Skipping security plugin, no data Setting up Update Process Resolving Dependencies Skipping security plugin, no data --> Running transaction check ---> Package eject.i686 0:2.1.5-17.fc12 set to be updated ---> Package glibc.i686 0:2.11.1-4 set to be updated ---> Package glibc-common.i686 0:2.11.1-4 set to be updated ---> Package glibc-devel.i686 0:2.11.1-4 set to be updated ---> Package glibc-headers.i686 0:2.11.1-4 set to be updated ---> Package gnome-themes.noarch 0:2.28.1-3.fc12 set to be updated ---> Package gtk2.i686 0:2.18.9-3.fc12 set to be updated ---> Package gtk2-immodule-xim.i686 0:2.18.9-3.fc12 set to be updated ---> Package kernel-PAE.i686 0:2.6.32.11-99.fc12 set to be installed ---> Package kernel-PAE-devel.i686 0:2.6.32.11-99.fc12 set to be installed ---> Package kernel-PAEdebug-devel.i686 0:2.6.32.11-99.fc12 set to be installed ---> Package kernel-debug-devel.i686 0:2.6.32.11-99.fc12 set to be installed ---> Package kernel-devel.i686 0:2.6.32.11-99.fc12 set to be installed ---> Package kernel-firmware.noarch 0:2.6.32.11-99.fc12 set to be updated ---> Package kernel-headers.i686 0:2.6.32.11-99.fc12 set to be updated ---> Package libnetfilter_conntrack.i686 0:0.0.101-1.fc12 set to be updated ---> Package media-player-info.noarch 0:5-1.fc12 set to be updated ---> Package nscd.i686 0:2.11.1-4 set to be updated ---> Package perf.noarch 0:2.6.32.11-99.fc12 set to be updated ---> Package rhythmbox.i686 0:0.12.6-5.fc12 set to be updated ---> Package sysvinit-tools.i686 0:2.87-3.dsf.fc12 set to be updated --> Finished Dependency Resolution --> Running transaction check ---> Package kernel-PAE.i686 0:2.6.31.12-174.2.3.fc12 set to be erased --> Finished Dependency Resolution Dependencies Resolved ================================================================================ Package Arch Version Repository Size ================================================================================ Installing: kernel-PAE i686 2.6.32.11-99.fc12 updates 20 M kernel-PAE-devel i686 2.6.32.11-99.fc12 updates 6.2 M kernel-PAEdebug-devel i686 2.6.32.11-99.fc12 updates 6.2 M kernel-debug-devel i686 2.6.32.11-99.fc12 updates 6.2 M kernel-devel i686 2.6.32.11-99.fc12 updates 6.1 M Updating: eject i686 2.1.5-17.fc12 updates 49 k glibc i686 2.11.1-4 updates 4.2 M glibc-common i686 2.11.1-4 updates 14 M glibc-devel i686 2.11.1-4 updates 953 k glibc-headers i686 2.11.1-4 updates 590 k gnome-themes noarch 2.28.1-3.fc12 updates 1.5 M gtk2 i686 2.18.9-3.fc12 updates 3.2 M gtk2-immodule-xim i686 2.18.9-3.fc12 updates 60 k kernel-firmware noarch 2.6.32.11-99.fc12 updates 968 k kernel-headers i686 2.6.32.11-99.fc12 updates 749 k libnetfilter_conntrack i686 0.0.101-1.fc12 updates 37 k media-player-info noarch 5-1.fc12 updates 32 k nscd i686 2.11.1-4 updates 189 k perf noarch 2.6.32.11-99.fc12 updates 79 k rhythmbox i686 0.12.6-5.fc12 updates 4.0 M sysvinit-tools i686 2.87-3.dsf.fc12 updates 58 k Removing: kernel-PAE i686 2.6.31.12-174.2.3.fc12 @updates 72 M Transaction Summary ================================================================================ Install 5 Package(s) Upgrade 16 Package(s) Remove 1 Package(s) Reinstall 0 Package(s) Downgrade 0 Package(s) Total download size: 75 M Is this ok [y/N]: But then I changed my mind, I decided to do a security-only update instead of a full update, so I entered the following command: [root@localhost /]# yum --security update Loaded plugins: presto, priorities, refresh-packagekit, security Setting up Update Process Resolving Dependencies Limiting packages to security relevant ones http://download.fedoraproject.org/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.cuhk.edu.hk/pub/linux/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.cuhk.edu.hk/pub/linux/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.cuhk.edu.hk/pub/linux/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.riken.jp/Linux/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.riken.jp/Linux/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://mirror.cse.iitk.ac.in/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://mirror.cse.iitk.ac.in/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://mirrors.isu.net.sa/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://mirrors.isu.net.sa/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. ftp://ftp.chu.edu.tw/linux/Fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno -1] Metadata file does not match checksum Trying other mirror. http://mirror.yandex.ru/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://mirror.yandex.ru/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://linus.iyte.edu.tr/linux/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://linus.iyte.edu.tr/linux/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.jaist.ac.jp/pub/Linux/Fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.jaist.ac.jp/pub/Linux/Fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.kddilabs.jp/Linux/packages/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://srv2.ftp.ne.jp/Linux/packages/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://www.ftp.ne.jp/Linux/distributions/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://srv2.ftp.ne.jp/Linux/distributions/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.rhd.ru/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.rhd.ru/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://mirrors.163.com/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://mirrors.163.com/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://mirror.nus.edu.sg/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://mirror.nus.edu.sg/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.yz.yamagata-u.ac.jp/pub/linux/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.yz.yamagata-u.ac.jp/pub/linux/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.linux.org.tr/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.linux.org.tr/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://mirrors.cytanet.com.cy/linux/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://mirrors.cytanet.com.cy/linux/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://fedoramirror.hnsdc.com/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://fedoramirror.hnsdc.com/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.twaren.net/Linux/Fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://c147.twaren.net/pub/Linux/Fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.mirror.tw/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.mirror.tw/pub/fedora/linux/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ftp.cs.pu.edu.tw/Linux/Fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ftp.cs.pu.edu.tw/Linux/Fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. http://ubuntu.cn99.com/fedora/updates/12/i386/repodata/updateinfo.xml.gz: [Errno 14] HTTP Error 416 : http://ubuntu.cn99.com/fedora/updates/12/i386/repodata/updateinfo.xml.gz Trying other mirror. Error: failure: repodata/updateinfo.xml.gz from updates: [Errno 256] No more mirrors to try. You could try using --skip-broken to work around the problem ^C[root@localhost /]# As it can be seen in the output, when I run the yum --security update command, it did show the Limiting packages to security relevant ones message so it's aware of the option. But I don't know why it keeps reporting the http error 416. I searched in google and found the following description of the error but it doesn't seem to help much. HTTP ERROR 416 - Requested Range Not Satisfiable A 416 status code indicates that the server was unable to fulfill the request. This may be, for example, because the client asked for the 800th-900th bytes of a document, but the document was only 200 bytes long. It suggests me to use the --skip-broken option, I tried and the output is the same. I already tested many times, it just doesn't work when the --security option is used. What could be the possible cause for this problem?

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  • What's the easiest way to create an HTTP proxy which adds basic authentication to requests?

    - by joshdoe
    I am trying to use a service provided by a server which requires basic HTTP authentication, however the application I am using does not support authentication. What I'd like to do is create a proxy that will enable my auth-less application to connect via the proxy (which will add the authentication information) to the server requiring authentication. I'm sure this can be done, however I'm overwhelmed with the number of proxies out there and couldn't find an answer how to do this. Basically it seems all I want to do is have a proxy serve this URL: http://username:password@remoteserver/path as this URL: http://proxyserver/path I can run it on Linux, but a plus if I can run it Windows as well. Open source or at least free is a must. A big plus is if it's fairly straightforward to setup.

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  • Java webapp: adding a content-disposition header to force browsers "save as" behavior

    - by WizardOfOdds
    Even though it's not part of HTTP 1.1/RFC2616 webapps that wish to force a resource to be downloaded (rather than displayed) in a browser can use the Content-Disposition header like this: Content-Disposition: attachment; filename=FILENAME Even tough it's only defined in RFC2183 and not part of HTTP 1.1 it works in most web browsers as wanted. So from the client side, everything is good enough. However on the server-side, in my case, I've got a Java webapp and I don't know how I'm supposed to set that header, especially in the following case... I'll have a file (say called "bigfile") hosted on an Amazon S3 instance (my S3 bucket shall be accessible using a partial address like: files.mycompany.com/) so users will be able to access this file at files.mycompany.com/bigfile. Now is there a way to craft a servlet (or a .jsp) so that the Content-Disposition header is always added when the user wants to download that file? What would the code look like and what are the gotchas, if any?

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  • Does the SPDY protocol eliminate the need for cookieless domains?

    - by Clint Pachl
    With plain HTTP, cookieless domains were an optimization to avoid unnecessarily sending cookie headers for page resources. However, the SPDY protocol compresses HTTP headers and in some cases eliminates unnecessary headers. My question then is, does SPDY make cookieless domains irrelevant? Furthermore, should the page source and all of its resources be hosted at the same domain in order to optimize a SPDY implementation?

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  • Content API for Shopping Office Hours - June 12, 2012

    Content API for Shopping Office Hours - June 12, 2012 Hangout discussing Product Listing Ads (PLAs) and the Google Affiliate Network (GAN) with guest Mark Coppin (GAN) and Claire Hugo (PLAs) of Google. In the Hangout, we reference the video "How to create a new Product Listing Ads campaign" (www.youtube.com which can be found in the Getting Starting page on the Shopping/Ads integration site (www.google.com Also, check out the GAN site to learn more: www.google.com From: GoogleDevelopers Views: 703 6 ratings Time: 31:23 More in Science & Technology

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  • Understanding HTTP Cookies in Indy 10 for Delphi XE2

    - by Jerry Dodge
    I have been working with Indy 10 HTTP Servers / Clients lately in Delphi XE2, and I need to make sure I'm understanding session management correctly. In the server, I have a "bucket" of sessions, which is a list of objects which each represent a unique session. I don't use username and password to authenticate users, but I rather use a unique API key which is issued to a client, and has an expiration. When a client wishes to connect to the server, it first logs in by calling the "login" command, which is a path like this: http://localhost:1234/login?APIKey=abcdefghij. The server checks this API Key against the database, and if it's valid, it creates a new session in the bucket, issues a new cookie (unique string), and sets the response cookies with Success=Y and Cookie=abcdefghij. This is where I have the question. Assuming the client end has its own method of cookie management, the client will receive this login response back from the server and automatically save the cookies as necessary. Any future request from the client to the server shall automatically send along these cookies, and the client side doesn't have to necessarily worry about setting these cookies when sending requests to the server. Right? PS - I'm asking this question here on programmers.stackexchange.com because I didn't see it fit to ask on stackoverflow.com. If anyone thinks this is appropriate enough for stackoverflow.com, please let me know.

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  • https:// search results appearing on Google for purely http:// site

    - by hydrurga
    I started weeding through my site's search results from Google today, using a site: search, to determine if there are any links that cause 404s and thus need redirecting. To my amazement I noticed numerous https:// results relating to various pages. My site doesn't have a SSL certificate, doesn't serve such pages, doesn't internally link to https:// pages, doesn't include any such files in its sitemap.xml and, for all of these, never has. I decided to do a Google search for https://<my site> and found one site that incorrectly refers to the root of my site with a https:// prefix - I will try to contact them to get them to correct this. I'm not sure however how Googlebot managed to index the non-root files as https://. I can't find any external links to them and surely, without certification, Googlebot should have stalled at the first request? I've just added the following lines to the site's .htaccess (although the surfer still has to navigate through the browser's "This site is a security risk. Abandon hope all ye who enter here!" message(s) first to get there): RewriteEngine On RewriteCond %{HTTPS} on RewriteRule ^(.*)$ http://www.<my site>.org/$1 [R=301,L] replacing <my site> with my domain name. My big question is this though - I would like to use the Google Webmaster Tools Remove URLs feature to remove the https:// pages from the index. Can I be guaranteed that this will only remove the https:// versions of each relevant page and not the valid http:// versions? My thanks to anyone who can help me out with this particular question and the issue in general.

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  • Content Catalog for Oracle OpenWorld is Ready

    - by Rick Ramsey
    American Major League Baseball Umpire Jim Joyce made one of the worst calls in baseball history when he ruled Jason Donald safe at First in Wednesday's game between the Detroit Lions and the Cleveland Indians. The New York Times tells the story well. It was the 9th inning. There were two outs. And Detroit Tiger's pitcher Armando Galarraga had pitched a perfect game. Instead of becoming the 21st pitcher in Major League Baseball history to pitch a perfect game, Galarraga became the 10th pitcher in Major League Baseball history to ever lose a perfect game with two outs in the ninth inning. More insight from the New York Times here. You can avoid a similar mistake and its attendant death treats, hate mail, and self-loathing by studying the Content Catalog just released for Oracle Open World, Java One, and Oracle Develop conferences being held in San Francisco September 19-23. The Content Catalog displays all the available content related to the event, the venue, and the stream or track you're interested in. Additional filters are available to narrow down your results even more. It's simple to use and a big help. Give it a try. It'll spare you the fate of Jim Joyce. - Rick

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  • Content Catalog Live!

    - by marius.ciortea
    tweetmeme_url = 'http://blogs.oracle.com/javaone/2010/06/content_catalog_live.html'; Share .FBConnectButton_Small{background-position:-5px -232px !important;border-left:1px solid #1A356E;} .FBConnectButton_Text{margin-left:12px !important ;padding:2px 3px 3px !important;} The Oracle OpenWorld, JavaOne and Oracle Develop 2010 content catalog is live. You can peruse most of the almost 2,000 sessions available this year at OpenWorld, JavaOne and Oracle Develop, including session titles, abstracts, track info, and confirmed speakers.You can find the latest on JDK 7, deep dives on the JVM, REST, JavaFX, JSF, Enterprise Java, Seam, OSGi, HTTP, Swing, GWT, Groovy, JRuby, Unit Testing, Metro, Lift, Comet, jclouds, Hudson, Scala, [insert technology here], etc. To access the Content Catalog, just look under Tools on the right side of this page. You can tag content in the catalog so you--and others who do what you do, or think the way you think--can easily find this year's don't-miss sessions. Take a few minutes to look around, and start planning your most productive/informative/valuable JavaOne ever! Schedule Builder, where you can sign up for sessions, will be up in July.

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  • Cost effective way to provide static media content

    - by james
    I'd like to be able to deliver around 50MB of static content, either in about 30 individual files up to 10MB or grouped into 3 compressed files, around 5k to 20k times a day. Ideally I'd like to put some sort of very basic security around providing the data to ensure that a request is from the expected source, but if tossing the security for a big reduction in price is possible then it's an option. Does anyone have any suggestions other than what I've found: Google AppEngine is $0.12/GB & I believe has a file size limit of 10MB so I'd have to break the data up a bit. So a rough calculation would seem to be that this would cost me about $30 to $120 a day. Or I've seen something like what seems to be just public static content delivery with no type of logic capabilities like Usenet.nl at what I think calculates to about $0.025/GB which would cost me about $6 to $25 a day. Any idea if I'm going about these calculations right & if there might be a better option for just static content on a decently high volume delivery? Again some basic security would be great but if cost is greatly reduced without it then I'm up for that.

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  • SEO with duplicate content

    - by user16831
    I have a nature photography site with multiple types of photo galleries. Each photo and associated caption on my site appears in several galleries. For instance, a photo of a goldfinch that was taken on a trip to New Mexico in 2008 will appear in the "goldfinch.php" gallery, in the "finches.php" gallery, and in the "New_Mexico_2008.php" gallery. This duplication is useful for my site visitors - User A may want to see goldfinch photos, whereas User B wants to see photos from New Mexico - but I am concerned about the SEO implications. The typical suggestions to deal with duplicate content, such as 301 redirects and canonical tags, probably won't work in this case, because the page content is substantially different (ranging from ~1% to ~90% duplication, depending on the specific example chosen). The obvious solution to me would be to edit robots.txt to only allow search engines to crawl one type of gallery - for instance, if they crawled only the galleries organized by species(e.g. goldfinch.php), all the photos on my site would be found exactly once. However, the Google content guidelines recommend against blocking crawler access to duplicate information. Should I go ahead and use robots.txt anyway? Or is there a better solution?

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  • Calling Web Services with HTTP Basic Authentication from BPEL 10.1.3.4

    - by Ramkumar Menon
    Are you using BPEL 10.1.3.4 and hunting for the property names in the partnerlinkBindings that will work for outbound HTTP Basic Authentication? Here's the answer. <partnerLinkBinding ...>  <property name="basicHeaders">credentials</property>  <property name="basicUsername">WhoAmI</property>  <property name="basicPassword">thatsASecret</property></partnerLinkBinding>The drop down options in JDeveloper dont seem to work.

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  • google chrome : http authentication issue on iframe

    - by Daniel Dzussa
    I have an HTML file with 2 links http://versionplus.in/pass/new.html, both links are in an iframe to load the contents inside the iframe. I have two protected directories one on the same server and other on another server. If you click on either link it will popup the login box, same for both links in all browsers except google chorme. google chrome doesn't show login box for the protected folder on another server, how can I fix this ?

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  • How can I set up a 404 error page when people access http://ftp.mydomain.com?

    - by Tim B.
    I am a freelance videographer/developer, and part of my job involves transferring large files over FTP to production houses/television stations. While the majority of people in my industry understand the difference between FTP and HTTP, I've experienced several interactions in the past couple months of people who still open Internet Explorer and try to access http://ftp.mydomain.com, receive an error page served by HostGator, and tell me that they cannot access my FTP server. Instead of spending time delivering instructions via e-mail, I'd much prefer to serve up a custom error page in this instance that instructs them how to download and use an FTP client. I tried setting up a sub-domain in Cpanel hoping I could simply drop in an .htaccess file with the error page, but I got this error: ftp.mydomain.com domainadmin-domainexistsglobal I also tried creating a custom error page in PHP which reads the site URL and serves up the custom content only when http://ftp.mydomain.com is accessed. Unfortunately, the error page works for every subdomain except that one. I'm not entirely sure this is even technically possible, which is why I bring it to the good people of StackOverflow to help. Thanks!

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  • Millions of SYN_RECV connections, no DDoS

    - by ThomK
    We have such server structure: reverse proxy (nginx) - worker (uwsgi) - postgresql / memcached. All servers are in local network behind router, with NATed external ip:ports (http/s 80/443 to proxy, and ssh 22 to all servers). Problem is, that sometimes proxy server netstat reports MILLIONS of SYN_RECV connections. From same IP / same ports. Like that: nginx ~ # netstat -n | grep 83.238.153.195 tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV tcp 0 0 192.168.1.1:80 83.238.153.195:3107 SYN_RECV [...] And this is not DDoS, because all IPs affected belongs to our website users. On side note, users says that it's not affecting them. Website is online and working, but... that particular one (from example above) told me that website is down and Firefox can't connect. I've done tcpdump. 19:42:14.826011 IP 83.238.153.195.zephyr-srv > 192.168.1.1.http: Flags [S], seq 1845850583, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:42:14.826042 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:17.887331 IP 83.238.153.195.zephyr-srv > 192.168.1.1.http: Flags [S], seq 1845850583, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:42:17.887343 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:19.065497 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:23.918064 IP 83.238.153.195.zephyr-srv > 192.168.1.1.http: Flags [S], seq 1845850583, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:42:23.918076 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:25.265499 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:37.265501 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:37.758051 IP 83.238.153.195.2107 > 192.168.1.1.http: Flags [S], seq 564208067, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:42:37.758069 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:40.714360 IP 83.238.153.195.2107 > 192.168.1.1.http: Flags [S], seq 564208067, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:42:40.714374 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:41.665503 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:46.751073 IP 83.238.153.195.2107 > 192.168.1.1.http: Flags [S], seq 564208067, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:42:46.751087 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:47.665498 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:42:59.865499 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:01.265500 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:13.320382 IP 83.238.153.195.2114 > 192.168.1.1.http: Flags [S], seq 2136055006, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:43:13.320399 IP 192.168.1.1.http > 83.238.153.195.2114: Flags [S.], seq 3754336171, ack 2136055007, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:16.320556 IP 83.238.153.195.2114 > 192.168.1.1.http: Flags [S], seq 2136055006, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:43:16.320569 IP 192.168.1.1.http > 83.238.153.195.2114: Flags [S.], seq 3754336171, ack 2136055007, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:17.665498 IP 192.168.1.1.http > 83.238.153.195.2114: Flags [S.], seq 3754336171, ack 2136055007, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:22.250069 IP 83.238.153.195.2114 > 192.168.1.1.http: Flags [S], seq 2136055006, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:43:22.250080 IP 192.168.1.1.http > 83.238.153.195.2114: Flags [S.], seq 3754336171, ack 2136055007, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:23.665500 IP 192.168.1.1.http > 83.238.153.195.2114: Flags [S.], seq 3754336171, ack 2136055007, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:23.865501 IP 192.168.1.1.http > 83.238.153.195.2107: Flags [S.], seq 3188568660, ack 564208068, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:35.665498 IP 192.168.1.1.http > 83.238.153.195.2114: Flags [S.], seq 3754336171, ack 2136055007, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:37.903038 IP 83.238.153.195.2213 > 192.168.1.1.http: Flags [S], seq 2918118729, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:43:37.903054 IP 192.168.1.1.http > 83.238.153.195.2213: Flags [S.], seq 4145523337, ack 2918118730, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:40.772899 IP 83.238.153.195.2213 > 192.168.1.1.http: Flags [S], seq 2918118729, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:43:40.772912 IP 192.168.1.1.http > 83.238.153.195.2213: Flags [S.], seq 4145523337, ack 2918118730, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:41.865500 IP 192.168.1.1.http > 83.238.153.195.2213: Flags [S.], seq 4145523337, ack 2918118730, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:46.793057 IP 83.238.153.195.2213 > 192.168.1.1.http: Flags [S], seq 2918118729, win 65535, options [mss 1412,nop,wscale 0,nop,nop,sackOK], length 0 19:43:46.793069 IP 192.168.1.1.http > 83.238.153.195.2213: Flags [S.], seq 4145523337, ack 2918118730, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:47.865500 IP 192.168.1.1.http > 83.238.153.195.2213: Flags [S.], seq 4145523337, ack 2918118730, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 19:43:49.465503 IP 192.168.1.1.http > 83.238.153.195.zephyr-srv: Flags [S.], seq 2835837547, ack 1845850584, win 5840, options [mss 1460,nop,nop,sackOK,nop,wscale 7], length 0 Anyone have some thoughts on that?

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  • Parse an HTTP request Authorization header with Python

    - by Kris Walker
    I need to take a header like this: Authorization: Digest qop="chap", realm="[email protected]", username="Foobear", response="6629fae49393a05397450978507c4ef1", cnonce="5ccc069c403ebaf9f0171e9517f40e41" And parse it into this using Python: {'protocol':'Digest', 'qop':'chap', 'realm':'[email protected]', 'username':'Foobear', 'response':'6629fae49393a05397450978507c4ef1', 'cnonce':'5ccc069c403ebaf9f0171e9517f40e41'} Is there a library to do this, or something I could look at for inspiration? I'm doing this on Google App Engine, and I'm not sure if the Pyparsing library is available, but maybe I could include it with my app if it is the best solution. Currently I'm creating my own MyHeaderParser object and using it with reduce() on the header string. It's working, but very fragile. Brilliant solution by nadia below: import re reg = re.compile('(\w+)[=] ?"?(\w+)"?') s = """Digest realm="stackoverflow.com", username="kixx" """ print str(dict(reg.findall(s)))

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  • Simple HTTP Framework and time issue

    - by Deniz Acay
    I'm using Simple Framework for my recent project, and there is a problem with the date headers generated by the system. I can get my local time from Date class correctly, but setDate method of Simple's Response class sets date in milliseconds and when i do that by calling System.currentTimeInMillis, dates in response headers are incorrect. is there any way to solve this problem with Simple Framework? If not, what can i do except calling set method with a date string? Thanks in advance... EDIT: Date in the headers are in wrong timezone. And i also tried Calendar.getInstance().getTimeInMilis() method.

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  • Finding an HTTP proxy that will intercept static resource requests

    - by pkh
    Background I develop a web application that lives on an embedded device. In order to make dev times sane, frontend development is done using apache serving static documents, with PHP proxying out to the embedded device for specifically configured dynamic resources. This requires that we keep various server-simulation scripts hanging around in source control, and it requires updating those scripts whenever we add a new dynamic resource. Problem I'd like to invert the logic: if the requested document is available in the static documents directory, serve it; otherwise, proxy the request to the embedded device. Optimally, I want a software package that will do this for me (for Windows or buildable on cygwin). I can deal with forcing apache to do it with PHP, but I'm unsure how to configure it to make it happen. I've looked at squid and privoxy, but neither of them seem to do what I want. Any ideas? I'd rather not have to roll my own.

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  • Ideal HTTP cache control headers for different types of resources

    - by chris_l
    I want to find a minimal set of headers, that work with "all" caches and browsers (also when using HTTPS!) On my (GWT-based) web site, I'll have three kinds of resources: 1. Forever cacheable (public / equal for all users) These files don't ever change, and they get a filename based on the MD5 of their contents (this is GWT's approach). They should get cached as much as possible, even when using HTTPS (so I assume, I should set Cache-Control: public, especially for Firefox?) 2. Changing for every new version of the site (public / equal for all users) These files can be cached, but probably need to be revalidated every time. 3. Individual for each request (private / user specific) These resources (e. g. JSON responses) should never be cached unencrypted to disk under no circumstances. (Maybe I'll have a few specific requests that could be cached.) I have a general idea on which headers I would probably use for each type, but there's always something I could be missing.

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  • Oracle Enterprise Manager Ops Center : Using Operational Profiles to Install Packages and other Content

    - by LeonShaner
    Oracle Enterprise Manager Ops Center provides numerous ways to deploy content, such as through OS Update Profiles, or as part of an OS Provisioning plan or combinations of those and other "Install Software" capabilities of Deployment Plans.  This short "how-to" blog will highlight an alternative way to deploy content using Operational Profiles. Usually we think of Operational Profiles as a way to execute a simple "one-time" script to perform a basic system administration function, which can optionally be based on user input; however, Operational Profiles can be much more powerful than that.  There is often more to performing an action than merely running a script -- sometimes configuration files, packages, binaries, and other scripts, etc. are needed to perform the action, and sometimes the user would like to leave such content on the system for later use. For shell scripts and other content written to be generic enough to work on any flavor of UNIX, converting the same scripts and configuration files into Solaris 10 SVR4 package, Solaris 11 IPS package, and/or a Linux RPM's might be seen as three times the work, for little appreciable gain.   That is where using an Operational Profile to deploy simple scripts and other generic content can be very helpful.  The approach is so powerful, that pretty much any kind of content can be deployed using an Operational Profile, provided the files involved are not overly large, and it is not necessary to convert the content into UNIX variant-specific formats. The basic formula for deploying content with an Operational Profile is as follows: Begin with a traditional script header, which is a UNIX shell script that will be responsible for decoding and extracting content, copying files into the right places, and executing any other scripts and commands needed to install and configure that content. Include steps to make the script platform-aware, to do the right thing for a given UNIX variant, or a "sorry" message if the operator has somehow tried to run the Operational Profile on a system where the script is not designed to run.  Ops Center can constrain execution by target type, so such checks at this level are an added safeguard, but also useful with the generic target type of "Operating System" where the admin wants the script to "do the right thing," whatever the UNIX variant. Include helpful output to show script progress, and any other informational messages that can help the admin determine what has gone wrong in the case of a problem in script execution.  Such messages will be shown in the job execution log. Include necessary "clean up" steps for normal and error exit conditions Set non-zero exit codes when appropriate -- a non-zero exit code will cause an Operational Profile job to be marked failed, which is the admin's cue to look into the job details for diagnostic messages in the output from the script. That first bullet deserves some explanation.  If Operational Profiles are usually simple "one-time" scripts and binary content is not allowed, then how does the actual content, packages, binaries, and other scripts get delivered along with the script?  More specifically, how does one include such content without needing to first create some kind of traditional package?   All that is required is to simply encode the content and append it to the end of the Operational Profile.  The header portion of the Operational Profile will need to contain the commands to decode the embedded content that has been appended to the bottom of the script.  The header code can do whatever else is needed, and finally clean up any intermediate files that were created during the decoding and extraction of the content. One way to encode binary and other content for inclusion in a script is to use the "uuencode" utility to convert the content into simple base64 ASCII text -- a form that is suitable to be appended to an Operational Profile.   The behavior of the "uudecode" utility is such that it will skip over any parts of the input that do not fit the uuencoded "begin" and "end" clauses.  For that reason, your header script will be skipped over, and uudecode will find your embedded content, that you will uuencode and paste at the end of the Operational Profile.  You can have as many "begin" / "end" clauses as you need -- just separate each embedded file by an empty line between "begin" and "end" clauses. Example:  Install SUNWsneep and set the system serial number Script:  deploySUNWsneep.sh ( <- right-click / save to download) Highlights: #!/bin/sh # Required variables: OC_SERIAL="$OC_SERIAL" # The user-supplied serial number for the asset ... Above is a good practice, showing right up front what kind of input the Operational Profile will require.   The right-hand side where $OC_SERIAL appears in this example will be filled in by Ops Center based on the user input at deployment time. The script goes on to restrict the use of the program to the intended OS type (Solaris 10 or older, in this example, but other content might be suitable for Solaris 11, or Linux -- it depends on the content and the script that will handle it). A temporary working directory is created, and then we have the command that decodes the embedded content from "self" which in scripting terms is $0 (a variable that expands to the name of the currently executing script): # Pass myself through uudecode, which will extract content to the current dir uudecode $0 At that point, whatever content was appended in uuencoded form at the end of the script has been written out to the current directory.  In this example that yields a file, SUNWsneep.7.0.zip, which the rest of the script proceeds to unzip, and pkgadd, followed by running "/opt/SUNWsneep/bin/sneep -s $OC_SERIAL" which is the command that stores the system serial for future use by other programs such as Explorer.   Don't get hung up on the example having used a pkgadd command.  The content started as a zip file and it could have been a tar.gz, or any other file.  This approach simply decodes the file.  The header portion of the script has to make sense of the file and do the right thing (e.g. it's up to you). The script goes on to clean up after itself, whether or not the above was successful.  Errors are echo'd by the script and a non-zero exit code is set where appropriate. Second to last, we have: # just in case, exit explicitly, so that uuencoded content will not cause error OPCleanUP exit # The rest of the script is ignored, except by uudecode # # UUencoded content follows # # e.g. for each file needed, #  $ uuencode -m {source} {source} > {target}.uu5 # then paste the {target}.uu5 files below # they will be extracted into the workding dir at $TDIR # The commentary above also describes how to encode the content. Finally we have the uuencoded content: begin-base64 444 SUNWsneep.7.0.zip UEsDBBQAAAAIAPsRy0Di3vnukAAAAMcAAAAKABUAcmVhZG1lLnR4dFVUCQADOqnVT7up ... VXgAAFBLBQYAAAAAAgACAJEAAADTNwEAAAA= ==== That last line of "====" is the base64 uuencode equivalent of a blank line, followed by "end" and as mentioned you can have as many begin/end clauses as you need.  Just separate each embedded file by a blank line after each ==== and before each begin-base64. Deploying the example Operational Profile looks like this (where I have pasted the system serial number into the required field): The job succeeded, but here is an example of the kind of diagnostic messages that the example script produces, and how Ops Center displays them in the job details: This same general approach could be used to deploy Explorer, and other useful utilities and scripts. Please let us know what you think?  Until next time...\Leon-- Leon Shaner | Senior IT/Product ArchitectSystems Management | Ops Center Engineering @ Oracle The views expressed on this [blog; Web site] are my own and do not necessarily reflect the views of Oracle. For more information, please go to Oracle Enterprise Manager  web page or  follow us at :  Twitter | Facebook | YouTube | Linkedin | Newsletter

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  • Conversation as User Assistance

    - by ultan o'broin
    Applications User Experience members (Erika Web, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Anne Gentle (left) with Applications User Experience Senior Director Laurie Pattison In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help The Microsoft Development Network Community Center ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes reach out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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  • How should clients handle HTTP 401 with unknown authentication schemes?

    - by user113215
    What is the proper behavior for an HTTP client receiving a 401 Unauthorized response that specifies only unrecognized authentication schemes? My server supports Kerberos authentication using WWW-Authenticate: Negotiate. On the first request, the server sends a 401 Unauthorized response with a body containing an HTML document. The behavior that I expect is for clients that support Kerberos to perform that authentication and for other clients to simply display the HTML document (a login form). It seems that most of the "other clients" I've encountered do work this way, but a few do not. I haven't found anything that mandates any particular behavior in this situation. There's a brief mention in RFC 2617: HTTP Authentication: Basic and Digest Access Authentication, but is there anything more concrete? It is possible that a server may want to require Digest as its authentication method, even if the server does not know that the client supports it. A client is encouraged to fail gracefully if the server specifies only authentication schemes it cannot handle.

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  • Index page content identical to page 1 of a gallery-type website

    - by WordPress Developer
    I have a gallery type website, e.g. a site that lists blog posts or pictures in a paginated manner. However, I have 2 pages that have identical content: example.com/index.html example.com/page/1 Page 2, 3 and so on have different content naturally. However, for SEO purposes, what is the best way of telling Google that page 1 is identical to index.html? Should I 302 redirect index.html to /page/1 so index.html is non-existent, so to say or should I put a canonical tag in /page/1 (but not on /page/2) that points to index.html?

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