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  • creating decision tree based troubleshooting documentation?

    - by Joseph
    We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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  • Why is there a separate "unicorn_rails" for Rails apps?

    - by Ben Lee
    According to the Unicorn docs, there are different binaries for Rails apps and other Rack apps: non-Rails Rack applications In APP_ROOT, run: unicorn for Rails applications (should work for all 1.2 or later versions) In RAILS_ROOT, run: unicorn_rails They seem to also take the same command-line parameters. But Rails is built on top of rack, so I don't understand why this dichotomy is required. Is there any reason you can't just use unicorn for Rails apps?

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  • Samsung syncmaster SA300

    - by lee
    I recently bought the above moniter. i am now using the DVI port in the moniter but the picture quality stil seems average like the same when i was using the VGA port. THere hasnt been a noticeable change. I am using the DVI output from my graphics card but i thought the picture quality should be alot more High Def than what it is. im just really disappointed in the out come as was expecting nearly High Def quality from my new moniter but just seems a bit normal. Could i need to change any settings?

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  • DNS failover across multiple datacenters?

    - by Jae Lee
    I've got a site that is starting to get a lot of traffic and just the other day, we had a network outage at the datacenter where our loadbalancer (haproxy) is hosted at. This worried me as despite all my efforts of making the system fully redundant, I still could not make our DNS redundant, which I think isn't an easy solution. Only thing I was able to find was to sign up for DNS failover from places like dnsme, etc .... but they cost too much for budding startups. Even their Corporate plan only gives you 50 million queries per month and we use that up in a week. So my question is, are there any self hosted DNS we can do that provides the failover like how dnsme does it?

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  • How exactly does processing files work on AFP shares?

    - by Oliver Joseph Ash
    I recently made myself a NAS, and I’ve been wondering about how AFP shares work. If I have a ZIP on the AFP share, and I use Finder to decompress the file, what will the process for decompressing this file be? Will it read the file into memory on my Mac, process it, and then write the results to the AFP share? I’ve been wondering because if I login via SSH to decompress, I seem to get faster results.

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  • There is not enough space on the disk when there is?

    - by Lee Tickett
    Permissions are fine (inherited) and checking effective permissions everything is AOK. As you can see i can make a file in the docs folder but not the pdf_docs subfolder. The folder has a lot of files and is quite large- i wonder if i've reached a limit? I couldn't find anything on google. Size: 51.0 GB (54,819,804,885 bytes) Size on disk: 52.0 GB (55,925,719,040) Contains 554,697 Files EDIT I've just checked and i can delete files... and for every file i delete i appear to be able to create a new one. This definitely points toward a limit in terms of number of files?

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  • wireless ethernet adapter with EAP-PEAP?

    - by Joseph
    We have a wireless network set up to support WPA or WPA2 with AES or TKIP encryption and EAP-PEAP authentication. Users are wanting to connect devices that don't have the ability to do EAP-PEAP but have ethernet ports. I have found a wireless printer server that can do this, but I have yet to find a wireless ethernet adapter that can. Has anyone seen one with this ability?

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  • How to configure sudoers with path wildcards?

    - by C. Lee
    I need sudo for a command for any path under a particular area. Example: sudo mycommand /opt/apps/myapp/... What is the sudoers syntax to allow this command to run in any path that falls under /opt/apps/myapp? This is Solaris 10 sudo. Thank you for your reply, but I don't need wildcards for the path to the commands, but wildcards for the arguments for the commands. For example, we want to do something like... sudo mycmd /opt/userarea/area1 sudo mycmd /opt/userarea/area1/area2 sudo mycmd /opt/userarea/area1/area2/area3 So far, using wildcards for the arguments in sudoers look like this: /opt/userarea/* /opt/userarea/*/* And it seems like if we want to have N levels of directories, then we need N lines in sudoers! Is there a better way to include all N levels in one line in sudoers? Thanks.

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  • resolve access violation exception (0xC0000005) crashing IIS app pool

    - by Joseph
    IIS 7.5, server 2008 r2, classic asp and asp .net 2.0, 3.5 website same server, same app pool. The past 4 weeks thousands of these errors 'C0000005' are occurring. I know from IIS debug diag tool that 'C0000005' is an access violation error. Below is the top line from my debug diag report. In w3wp__PID__6656__Date__01_08_2011__Time_01_42_46AM__281__First Chance Access Violation.dmp the assembly instruction at asp!CActiveScriptEngine::GetApplication+27 in \\?\C:\Windows\System32\inetsrv\asp.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 29 Thread 29 - System ID 6736 Entry point 0x00000000 Create time 1/8/2011 12:46:26 AM Time spent in user mode 0 Days 00:00:00.140 Time spent in kernel mode 0 Days 00:00:00.078 Function Source asp!CActiveScriptEngine::GetApplication+27 vbscript!COleScript::GetDebugApplicationCoreNoRef+2b vbscript!COleScript::FDebuggerEnabled+30 vbscript!COleScript::SetScriptSite+cd asp!CActiveScriptEngine::Init+125 asp!CScriptManager::GetEngine+252 asp!AllocAndLoadEngines+28f asp!ExecuteGlobal+17a asp!Execute+b5 asp!CHitObj::ViperAsyncCallback+3fc asp!CViperAsyncRequest::OnCall+6a comsvcs!CSTAActivityWork::STAActivityWorkHelper+32 ole32!EnterForCallback+f4 ole32!SwitchForCallback+1a8 ole32!PerformCallback+a3 ole32!CObjectContext::InternalContextCallback+15b ole32!CObjectContext::DoCallback+1c comsvcs!CSTAActivityWork::DoWork+12f comsvcs!CSTAThread::DoWork+18 comsvcs!CSTAThread::ProcessQueueWork+37 comsvcs!CSTAThread::WorkerLoop+135 msvcrt!_endthreadex+44 msvcrt!_endthreadex+ce kernel32!BaseThreadInitThunk+e ntdll!__RtlUserThreadStart+70 ntdll!_RtlUserThreadStart+1b BELOW is the faulting module. ASP report Executing ASP requests 0 Request(s) ASP templates cached 0 Template(s) ASP template cache size 0.00 Bytes Loaded ASP applications 1 Application(s) ASP.DLL Version 7.5.7600.16620 ASP application report ASP application metabase key Physical Path Virtual Root Session Count 0 Session(s) Request Count 0 Request(s) Session Timeout 0 minutes(s) Path to Global.asa Server side script debugging enabled False Client side script debugging enabled False Out of process COM servers allowed False Session state turned on False Write buffering turned on False Application restart enabled False Parent paths enabled False ASP Script error messages will be sent to browser False ASP!CACTIVESCRIPTENGINE::GETAPPLICATION+27In w3wp__PID__6656__Date__01_08_2011__Time_01_42_46AM__281__First Chance Access Violation.dmp the assembly instruction at asp!CActiveScriptEngine::GetApplication+27 in \\?\C:\Windows\System32\inetsrv\asp.dll from Microsoft Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x00000000 on thread 29 recent events: server was being brute forced by hackers all of Dec and probably earlier, they weren't able to gain access but did get a virus on and blasted out spam. insatlled AVG and about the 17 or 22 latest patches. after that the app pool started crashing and the server has crashed a couple times since then. I am in no mans land as I am a developer and not a sys admin but I have to assume many roles. So I'm reaching out for help. Sometimes I will see hundreds of these 'C0000005' scriptengine errors in the event log in a matter of seconds and other times just a few times an hour. I googled this line 'ASP!CACTIVESCRIPTENGINE::GETAPPLICATION' and got nothing. Its like the function don't exist or something. I have spent many hours google-ing to no avail and am now turning to the experts on the forums. Thank you for your help

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  • Header unset Server not working for static files

    - by Sam Lee
    I'm trying to unset the "Server" field in response headers. I do this using Header unset Server, and that works fine for requests handled by mod_perl. However, for requests to /static I use Apache to serve static files. For some reason, when these files are loaded directly in the browser, the Server field is not removed. How can I go about fixing this? Relevent parts of my httpd.conf: LoadModule headers_module modules/mod_headers.so Header unset Server <VirtualHost *:80> <Location /> SetHandler modperl PerlResponseHandler MyHandler </Location> Alias /static/ /home/site/static/ <Location /static> SetHandler None </Location> </VirtualHost>

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  • Alternative shell apps for OS X

    - by Joseph Silvashy
    This might sound ridiculous, but my eyes are tired of looking at the crappy font rendering in OS X's Terminal.app, is there anything you guys recommend? I know it's like one of those things that you can easily say, "It's shell! what more can you ask for!" but really, all these great methods for rendering fonts and anti-aliasing, and we developers haven't even integrated that into our most trusty tool... at least that I know of. Anyhow, let's discus shell alternatives, thoughts?

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  • Disable static content caching in IIS 7

    - by Lee Richardson
    I'm a developer having what should be a relatively simple problem in IIS 7 on Windows Server 2008 R2. The problem is that IIS 7 is overzealously caching all static content on the server. It's caching all .html and .js content and not noticing when the content changes on disk unless I iisreset. I've tried the following: Deleting the local cache in my browser (I'm 99% positive this is a server caching issue) In IIS Admin in OutputCaching adding an .html extension and unchecking "User mode caching" and unchecking "Kernel-mode caching" In IIS Admin in OutputCaching adding an .html extension and checking "User mode caching" and selecting the radio for "Prevent all caching" In IIS Admin editing Output Cache Feature settings and unchecking "Enable cache" and "Enable kernel cache under OutputCaching. Running "C:\Windows\System32\inetsrv\config\appcmd set config "SharePoint - 80" -section: system.webServer/caching -enabled:false" Looking through applicationHost.config and disabling anything related to caching I could find. Nothing seems to work. I'm getting very frustrated. Can anyone please help?

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  • Can't connect to my FTP server, why?

    - by Joseph
    I have a windows 2008 server running with FTP 7 on IIS 7. I have it configured to connect as it is out of the box, with a particular user (lets say john) with read/write access. When I use my FileZilla client software, I can connect to the server as john just fine. No problems at all. However, when I try to connect using Windows Explorer or using the cmd prompt I get stone walled, saying "Login failed". My client machine is Windows Vista Ultimate. Does anyone know what might be causing this?

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  • Why do I have to log into hotmail twice?

    - by Tony Lee
    I just recently noticed I have to attempt a login into hotmail twice before it succeeds. Although I'm using Google Chrome (3.0.195.21), the symptoms are well described in a Mozilla thread. In short, I'm told: The e-mail address or password is incorrect. Please try again. The thread on mozilla's site that supposed to describe the latest details (and the 1st hit on google when I search for "hotmail login twice") requires an account to read so I'm hoping someone here has a good synopsis of what the cause is. I normally start at hotmail.com, which redirects to login.live.com/.... I can login by starting at mail.live.com, using IE8 or attempting a 2nd login. Oddly, if I start at login.live.com Chrome tells me there is a redirect loop. Does anyone know or have a public link to the root cause of the double login? (it is a hotmail account I'm login into) EDIT - Caused by my 'restricting how 3rd parties can use cookies'. If I allow all cookies, it works first time.

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  • rsyslog appears to act on old configuration

    - by Jeff Lee
    I'm using a template to dynamically generate rsyslog filenames. I've made some changes from my original format, but rsyslog still appears to be using both the new template and the old after restarting. My filename template went from this: $template RemoteDailyLog,"/var/log/remote/%hostname%/%$year%/%$month%/%$day%.log" To this: $template RemoteDailyLog,"/var/log/remote/%hostname%/%fromhost-ip%/%$year%/%$month%/%$day%.log" I stopped rsyslogd using service rsyslog stop, deleted all of my log files using rm -rf /var/log/remote/*, and then restarted rsyslogd with service rsyslog start. The problem is rsyslog seems to be building folder structures of the type "/var/log/remote/%hostname%/%$year%/%$month%/%$day%.log" (i.e., without the remote IP), which no longer appears anywhere in my configuration. Is it possible that old log or config data have been cached somewhere and are being preserved through the server restart? This is creeping me out a little.

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  • How do I check for available "Automatic Updates" via script / cli

    - by Lee
    I asked this on superuser, but I think this may have been a more apropriate place. We are trying to automate server reboots, but one of the "gotchas" we are running into are that they want us to install updates by manually clicking "sure, install updates" during monthly Windows reboots. If I had a way to check to see if updates are in fact waiting, we'd be ok with rebooting automatically via a script and just failing if this is the case. My problem is I can't figure out how to check to see if there are in fact updates waiting to be installed, without logging in. Is there a file or particular service status I can check for? Maybe with Powershell or something similar? The current setting used is "Download updates but do not install automatically"

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  • hyper-v server 2003 instance using internet connection sharing disconnects remote desktop to hyper-v host

    - by Joseph Southwell
    I have a windows server 2003 R2 instance running in a hyper-v instance on windows 8. I have setup an internal switch that uses internet connection sharing to get out to the internet. It works fine except for when I try to do windows update on the server 2003 instance it disconnects my remote desktop session to the windows 8 hyper-v host. When I reconnect it says windows update failed. I know that sounds crazy but I have tested it over and over again. If I change the instance to use my external switch (I have an external switch defined on another network adapter) windows update works fine.

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  • I need help installing Autokey in CentOS

    - by Kevin Lee
    PLease teach me how to do it, here's the INSTALL file of the autokey folder: This application requires a full Debian package build - it cannot be installed using only the setup.py script: dpkg-buildpackage -us -uc cd ../ For GNOME: sudo dpkg -i autokey-gtk_.deb autokey-common_.deb For KDE: sudo dpkg -i autokey-qt_.deb autokey-common_.deb I'm using CentOS, I don't have any idea how to install this.. Here's the FAQ page of the Autokey application: http://code.google.com/p/autokey/wiki/FAQ Please help me install this.. Thanks!

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  • Laptops trying to connect via wireless? Only able to connect only via wired connection

    - by Chris J. Lee
    It seems that all the wireless laptops in the office have disconnected and are unable to reconnect to the wifi after a terrible storm caused some power interruptions. Troubleshooting actions Verify wireless broadcasting is up With each laptop i ended up flushing their dns cache on Win 7 (ipconfig /flush ) Performed an ipconfig /all to see what the new ip is Made sure password was correct Reset the router (multiple times) restarted each laptop. Tried connecting wirelessly Am i missing some small detail ? Network information The router is a linksys/cisco WRVS4400N router. Supports a lot of fancy features i don't know how to use. We have 3 static ip's the conference room computer, the wireless printer, my computer Mostly windows machines, we have 3 mac users

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  • Alternative terminal emulators for OS X

    - by Joseph Silvashy
    This might sound ridiculous, but my eyes are tired of looking at the crappy font rendering in OS X's Terminal.app, is there anything you guys recommend? I know it's like one of those things that you can easily say, "It's shell! what more can you ask for!" but really, all these great methods for rendering fonts and anti-aliasing, and we developers haven't even integrated that into our most trusty tool... at least that I know of. Anyhow, let's discus shell alternatives, thoughts?

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  • Development environment for embedded system

    - by Howard Lee Harkness
    I need to develop software in C/C++ for an embedded system. I have Debian 6 running off of a USB hard drive. I would like to be able to generate a stripped-down kernel with modules, and install them either on a CF card or a USB 'thumb' drive. I succeeded in building a Linux 3.6 kernel and running it in Debian off of the USB hard drive, but I am having trouble figuring out how to install it on the thumb drive. I would like a build cycle that looks like this: 1) Build module or kernel with desired software 2) Install it on thumb drive 3) Boot and test I would like to use the same system for both development and testing, if that is feasible. I am looking for resources and tutorials that would help me understand how to do this.

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  • script Disk Management configuration

    - by Joseph
    I have 10 workstations with large monitors that have USB slots and several card readers built in. The card readers cannot be disabled and will map to drive letters when I image the computers. I go into Disk Management and delete the drive mappings and add mappings to a single folder in C:\ with a folder for each slot. I have to do this because of scripts that run that are expecting specific letter drive mappings to network resources. Is there a way to script the deleting and adding of drive mappings instead of having to use the Disk Management GUI manually on each workstation? The workstations are running XP Professional.

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