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  • why does my dl380 G3 crank the fan up so high (and how do i stop it?)

    - by smoofra
    I've got a HP DL380 and after I leave it on for a while it decides it needs to run the fans at a much higher speed than it did before. It's really loud and annoying. Is there any way to manually control the fan speed? Or otherwise get it to stop doing that? Thanks. edit: I guess i should have made it clear that this is a bit of a jury-rigged situation. I know the ideal solution is to put the thing in a server room with nice cool air. Unfortunately, that isn't happening. This is the sort of problem that calls for a jury rigged solution like manually setting the fan speed and accepting the fact that it's going to run hot shutting down a CPU (can i do that?) spinning down the disks when they're not in use (is that possible?) solution: Install HP's system health monitoring daemon, hpasmd. I installed it to try to figure out what was going on, and just running it fixed the problem.

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  • Lenovo V570 CPU fan running constantly, CPU core 1 running over 90%!

    - by Rabbit2190
    I have seen that a lot of people are having this same issue. I am running a Lenovo V570 i5 4 core, 6 gigs of ram, and am running 11.10 Onieric Ocelot. On my system monitor graph it shows CPU at 20%, when I open the monitor it shows core #1 at around 90%, the other cores fluctuate at or below 5-12% if even. Now this seems like a really terrible balance of power between the cores, especially with so much stress on one core only, when these things are designed to work with 4 cores and not at such high temps. My current readings say 64 degrees Celsius, this does not seem normal for any cpu, and I am seriously considering, working on my windows7 partition until I see a real solution to this issue or upgrading to 12.04 right away when it comes out... I have seen countless things saying it has something to do with the Kernel, the kernel on mine is the same as when I upgraded, I really do not like messing with it, as when I had 11.04, I did tinker with it due to the freeze issues I was having, and that just made worse issues. I like this version 11.10 and would like to keep it for a while, but without the fear that my core is going to fry! So any help would be much appreciated! I did try changing a couple things in ACPI, and restarting this did not help, and here I am. I tried one thing prior to that that was listed under a different computer brand, but it would not do a make on the file. I really need help with this, I rely on this computer for a lot of things, and love this OS! Please help so I do not need to resort to my Microsoft partition! PLEASE! Here is the fwts cpufrequ- output: rabbit@rabbit-Lenovo-V570:~$ sudo fwts cpufreq - 00001 fwts Results generated by fwts: Version V0.23.25 (Thu Oct 6 15 00002 fwts :12:31 BST 2011). 00003 fwts 00004 fwts Some of this work - Copyright (c) 1999 - 2010, Intel Corp. 00005 fwts All rights reserved. 00006 fwts Some of this work - Copyright (c) 2010 - 2011, Canonical. 00007 fwts 00008 fwts This test run on 02/04/12 at 17:23:22 on host Linux 00009 fwts rabbit-Lenovo-V570 3.0.0-17-generic-pae #30-Ubuntu SMP Thu 00010 fwts Mar 8 17:53:35 UTC 2012 i686. 00011 fwts 00012 fwts Running tests: cpufreq. 00014 cpufreq CPU frequency scaling tests (takes ~1-2 mins). 00015 cpufreq --------------------------------------------------------- 00016 cpufreq Test 1 of 1: CPU P-State Checks. 00017 cpufreq For each processor in the system, this test steps through 00018 cpufreq the various frequency states (P-states) that the BIOS 00019 cpufreq advertises for the processor. For each processor/frequency 00020 cpufreq combination, a quick performance value is measured. The 00021 cpufreq test then validates that: 00022 cpufreq 1) Each processor has the same number of frequency states 00023 cpufreq 2) Higher advertised frequencies have a higher performance 00024 cpufreq 3) No duplicate frequency values are reported by the BIOS 00025 cpufreq 4) Is BIOS wrongly doing Sw_All P-state coordination across cores 00026 cpufreq 5) Is BIOS wrongly doing Sw_Any P-state coordination across cores 00027 cpufreq Frequency | Speed 00028 cpufreq -----------+--------- 00029 cpufreq 2.45 Ghz | 100.0 % 00030 cpufreq 2.45 Ghz | 83.7 % 00031 cpufreq 2.05 Ghz | 69.2 % 00032 cpufreq 1.85 Ghz | 62.5 % 00033 cpufreq 1.65 Ghz | 55.2 % 00034 cpufreq 1400 Mhz | 48.6 % 00035 cpufreq 1200 Mhz | 41.8 % 00036 cpufreq 1000 Mhz | 34.5 % 00037 cpufreq 800 Mhz | 27.6 % 00038 cpufreq 9 CPU frequency steps supported 00039 cpufreq Frequency | Speed 00040 cpufreq -----------+--------- 00041 cpufreq 2.45 Ghz | 97.7 % 00042 cpufreq 2.45 Ghz | 83.7 % 00043 cpufreq 2.05 Ghz | 69.6 % 00044 cpufreq 1.85 Ghz | 63.3 % 00045 cpufreq 1.65 Ghz | 55.7 % 00046 cpufreq 1400 Mhz | 48.7 % 00047 cpufreq 1200 Mhz | 41.7 % 00048 cpufreq 1000 Mhz | 34.5 % 00049 cpufreq 800 Mhz | 27.5 % 00050 cpufreq Frequency | Speed 00051 cpufreq -----------+--------- 00052 cpufreq 2.45 Ghz | 97.7 % 00053 cpufreq 2.45 Ghz | 84.4 % 00054 cpufreq 2.05 Ghz | 69.6 % 00055 cpufreq 1.85 Ghz | 62.6 % 00056 cpufreq 1.65 Ghz | 55.9 % 00057 cpufreq 1400 Mhz | 48.7 % 00058 cpufreq 1200 Mhz | 41.7 % 00059 cpufreq 1000 Mhz | 34.7 % 00060 cpufreq 800 Mhz | 27.8 % 00061 cpufreq Frequency | Speed 00062 cpufreq -----------+--------- 00063 cpufreq 2.45 Ghz | 100.0 % 00064 cpufreq 2.45 Ghz | 82.6 % 00065 cpufreq 2.05 Ghz | 67.8 % 00066 cpufreq 1.85 Ghz | 61.4 % 00067 cpufreq 1.65 Ghz | 54.9 % 00068 cpufreq 1400 Mhz | 48.3 % 00069 cpufreq 1200 Mhz | 41.1 % 00070 cpufreq 1000 Mhz | 34.3 % 00071 cpufreq 800 Mhz | 27.4 % 00072 cpufreq Frequency | Speed 00073 cpufreq -----------+--------- 00074 cpufreq 2.45 Ghz | 96.2 % 00075 cpufreq 2.45 Ghz | 82.5 % 00076 cpufreq 2.05 Ghz | 69.3 % 00077 cpufreq 1.85 Ghz | 62.7 % 00078 cpufreq 1.65 Ghz | 55.0 % 00079 cpufreq 1400 Mhz | 47.4 % 00080 cpufreq 1200 Mhz | 41.1 % 00081 cpufreq 1000 Mhz | 34.0 % 00082 cpufreq 800 Mhz | 27.2 % 00083 cpufreq Frequency | Speed 00084 cpufreq -----------+--------- 00085 cpufreq 2.45 Ghz | 96.5 % 00086 cpufreq 2.45 Ghz | 83.6 % 00087 cpufreq 2.05 Ghz | 68.1 % 00088 cpufreq 1.85 Ghz | 61.7 % 00089 cpufreq 1.65 Ghz | 54.9 % 00090 cpufreq 1400 Mhz | 48.0 % 00091 cpufreq 1200 Mhz | 41.1 % 00092 cpufreq 1000 Mhz | 34.2 % 00093 cpufreq 800 Mhz | 27.8 % 00094 cpufreq Frequency | Speed 00095 cpufreq -----------+--------- 00096 cpufreq 2.45 Ghz | 96.4 % 00097 cpufreq 2.45 Ghz | 82.6 % 00098 cpufreq 2.05 Ghz | 68.8 % 00099 cpufreq 1.85 Ghz | 60.5 % 00100 cpufreq 1.65 Ghz | 52.4 % 00101 cpufreq 1400 Mhz | 48.8 % 00102 cpufreq 1200 Mhz | 41.1 % 00103 cpufreq 1000 Mhz | 34.2 % 00104 cpufreq 800 Mhz | 26.4 % 00105 cpufreq Frequency | Speed 00106 cpufreq -----------+--------- 00107 cpufreq 2.45 Ghz | 95.3 % 00108 cpufreq 2.45 Ghz | 82.5 % 00109 cpufreq 2.05 Ghz | 65.5 % 00110 cpufreq 1.85 Ghz | 62.8 % 00111 cpufreq 1.65 Ghz | 54.8 % 00112 cpufreq 1400 Mhz | 48.0 % 00113 cpufreq 1200 Mhz | 41.2 % 00114 cpufreq 1000 Mhz | 34.2 % 00115 cpufreq 800 Mhz | 27.3 % 00116 cpufreq Frequency | Speed 00117 cpufreq -----------+--------- 00118 cpufreq 2.45 Ghz | 96.3 % 00119 cpufreq 2.45 Ghz | 83.4 % 00120 cpufreq 2.05 Ghz | 68.3 % 00121 cpufreq 1.85 Ghz | 61.9 % 00122 cpufreq 1.65 Ghz | 54.9 % 00123 cpufreq 1400 Mhz | 48.0 % 00124 cpufreq 1200 Mhz | 41.1 % 00125 cpufreq 1000 Mhz | 34.2 % 00126 cpufreq 800 Mhz | 27.3 % 00127 cpufreq Frequency | Speed 00128 cpufreq -----------+--------- 00129 cpufreq 2.45 Ghz | 100.0 % 00130 cpufreq 2.45 Ghz | 77.9 % 00131 cpufreq 2.05 Ghz | 64.6 % 00132 cpufreq 1.85 Ghz | 54.0 % 00133 cpufreq 1.65 Ghz | 51.7 % 00134 cpufreq 1400 Mhz | 45.2 % 00135 cpufreq 1200 Mhz | 39.0 % 00136 cpufreq 1000 Mhz | 33.1 % 00137 cpufreq 800 Mhz | 25.5 % 00138 cpufreq Frequency | Speed 00139 cpufreq -----------+--------- 00140 cpufreq 2.45 Ghz | 93.4 % 00141 cpufreq 2.45 Ghz | 75.7 % 00142 cpufreq 2.05 Ghz | 64.5 % 00143 cpufreq 1.85 Ghz | 59.1 % 00144 cpufreq 1.65 Ghz | 51.4 % 00145 cpufreq 1400 Mhz | 45.9 % 00146 cpufreq 1200 Mhz | 39.3 % 00147 cpufreq 1000 Mhz | 32.7 % 00148 cpufreq 800 Mhz | 25.8 % 00149 cpufreq Frequency | Speed 00150 cpufreq -----------+--------- 00151 cpufreq 2.45 Ghz | 92.1 % 00152 cpufreq 2.45 Ghz | 78.1 % 00153 cpufreq 2.05 Ghz | 65.7 % 00154 cpufreq 1.85 Ghz | 58.6 % 00155 cpufreq 1.65 Ghz | 52.5 % 00156 cpufreq 1400 Mhz | 45.7 % 00157 cpufreq 1200 Mhz | 39.3 % 00158 cpufreq 1000 Mhz | 32.7 % 00159 cpufreq 800 Mhz | 24.3 % 00160 cpufreq Frequency | Speed 00161 cpufreq -----------+--------- 00162 cpufreq 2.45 Ghz | 88.9 % 00163 cpufreq 2.45 Ghz | 79.8 % 00164 cpufreq 2.05 Ghz | 58.4 % 00165 cpufreq 1.85 Ghz | 52.6 % 00166 cpufreq 1.65 Ghz | 46.9 % 00167 cpufreq 1400 Mhz | 41.0 % 00168 cpufreq 1200 Mhz | 35.1 % 00169 cpufreq 1000 Mhz | 29.1 % 00170 cpufreq 800 Mhz | 22.9 % 00171 cpufreq Frequency | Speed 00172 cpufreq -----------+--------- 00173 cpufreq 2.45 Ghz | 92.8 % 00174 cpufreq 2.45 Ghz | 80.1 % 00175 cpufreq 2.05 Ghz | 66.2 % 00176 cpufreq 1.85 Ghz | 59.5 % 00177 cpufreq 1.65 Ghz | 52.9 % 00178 cpufreq 1400 Mhz | 46.2 % 00179 cpufreq 1200 Mhz | 39.5 % 00180 cpufreq 1000 Mhz | 32.9 % 00181 cpufreq 800 Mhz | 26.3 % 00182 cpufreq Frequency | Speed 00183 cpufreq -----------+--------- 00184 cpufreq 2.45 Ghz | 92.9 % 00185 cpufreq 2.45 Ghz | 79.5 % 00186 cpufreq 2.05 Ghz | 66.2 % 00187 cpufreq 1.85 Ghz | 59.6 % 00188 cpufreq 1.65 Ghz | 52.9 % 00189 cpufreq 1400 Mhz | 46.7 % 00190 cpufreq 1200 Mhz | 39.6 % 00191 cpufreq 1000 Mhz | 32.9 % 00192 cpufreq 800 Mhz | 26.3 % 00193 cpufreq FAILED [MEDIUM] CPUFreqCPUsSetToSW_ANY: Test 1, Processors 00194 cpufreq are set to SW_ANY. 00195 cpufreq FAILED [MEDIUM] CPUFreqSW_ANY: Test 1, Firmware not 00196 cpufreq implementing hardware coordination cleanly. Firmware using 00197 cpufreq SW_ANY instead?. 00198 cpufreq 00199 cpufreq ========================================================= 00200 cpufreq 0 passed, 2 failed, 0 warnings, 0 aborted, 0 skipped, 0 00201 cpufreq info only. 00202 cpufreq ========================================================= 00204 summary 00205 summary 0 passed, 2 failed, 0 warnings, 0 aborted, 0 skipped, 0 00206 summary info only. 00207 summary 00208 summary Test Failure Summary 00209 summary ==================== 00210 summary 00211 summary Critical failures: NONE 00212 summary 00213 summary High failures: NONE 00214 summary 00215 summary Medium failures: 2 00216 summary cpufreq test, at 1 log line: 193 00217 summary "Processors are set to SW_ANY." 00218 summary cpufreq test, at 1 log line: 195 00219 summary "Firmware not implementing hardware coordination cleanly. Firmware using SW_ANY instead?." 00220 summary 00221 summary Low failures: NONE 00222 summary 00223 summary Other failures: NONE 00224 summary 00225 summary Test |Pass |Fail |Abort|Warn |Skip |Info | 00226 summary ---------------+-----+-----+-----+-----+-----+-----+ 00227 summary cpufreq | | 2| | | | | 00228 summary ---------------+-----+-----+-----+-----+-----+-----+ 00229 summary Total: | 0| 2| 0| 0| 0| 0| 00230 summary ---------------+-----+-----+-----+-----+-----+-----+ rabbit@rabbit-Lenovo-V570:~$

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  • Google index iframes on Facebook fan pages? (Hole website content)

    - by user2536417
    I have a fairly simple question that I've tried to get help from the guys on the Google Webmaster Help Q&A site but so far no joy so hopefully someone here can provide me with the information I'm looking for. I have a Facebook fanpage for my website, I have made an app that basically uses an iframe and puts the site within a frame within Facebook. All works good but Google is not indexing this page. I am using <link rel="canonical" href="#" /> on my pages so prehaps this is an issue?

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  • LSI 9285-8e and Supermicro SC837E26-RJBOD1 duplicate enclosure ID and slot numbers

    - by Andy Shinn
    I am working with 2 x Supermicro SC837E26-RJBOD1 chassis connected to a single LSI 9285-8e card in a Supermicro 1U host. There are 28 drives in each chassis for a total of 56 drives in 28 RAID1 mirrors. The problem I am running in to is that there are duplicate slots for the 2 chassis (the slots list twice and only go from 0 to 27). All the drives also show the same enclosure ID (ID 36). However, MegaCLI -encinfo lists the 2 enclosures correctly (ID 36 and ID 65). My question is, why would this happen? Is there an option I am missing to use 2 enclosures effectively? This is blocking me rebuilding a drive that failed in slot 11 since I can only specify enclosure and slot as parameters to replace a drive. When I do this, it picks the wrong slot 11 (device ID 46 instead of device ID 19). Adapter #1 is the LSI 9285-8e, adapter #0 (which I removed due to space limitations) is the onboard LSI. Adapter information: Adapter #1 ============================================================================== Versions ================ Product Name : LSI MegaRAID SAS 9285-8e Serial No : SV12704804 FW Package Build: 23.1.1-0004 Mfg. Data ================ Mfg. Date : 06/30/11 Rework Date : 00/00/00 Revision No : 00A Battery FRU : N/A Image Versions in Flash: ================ BIOS Version : 5.25.00_4.11.05.00_0x05040000 WebBIOS Version : 6.1-20-e_20-Rel Preboot CLI Version: 05.01-04:#%00001 FW Version : 3.140.15-1320 NVDATA Version : 2.1106.03-0051 Boot Block Version : 2.04.00.00-0001 BOOT Version : 06.253.57.219 Pending Images in Flash ================ None PCI Info ================ Vendor Id : 1000 Device Id : 005b SubVendorId : 1000 SubDeviceId : 9285 Host Interface : PCIE ChipRevision : B0 Number of Frontend Port: 0 Device Interface : PCIE Number of Backend Port: 8 Port : Address 0 5003048000ee8e7f 1 5003048000ee8a7f 2 0000000000000000 3 0000000000000000 4 0000000000000000 5 0000000000000000 6 0000000000000000 7 0000000000000000 HW Configuration ================ SAS Address : 500605b0038f9210 BBU : Present Alarm : Present NVRAM : Present Serial Debugger : Present Memory : Present Flash : Present Memory Size : 1024MB TPM : Absent On board Expander: Absent Upgrade Key : Absent Temperature sensor for ROC : Present Temperature sensor for controller : Absent ROC temperature : 70 degree Celcius Settings ================ Current Time : 18:24:36 3/13, 2012 Predictive Fail Poll Interval : 300sec Interrupt Throttle Active Count : 16 Interrupt Throttle Completion : 50us Rebuild Rate : 30% PR Rate : 30% BGI Rate : 30% Check Consistency Rate : 30% Reconstruction Rate : 30% Cache Flush Interval : 4s Max Drives to Spinup at One Time : 2 Delay Among Spinup Groups : 12s Physical Drive Coercion Mode : Disabled Cluster Mode : Disabled Alarm : Enabled Auto Rebuild : Enabled Battery Warning : Enabled Ecc Bucket Size : 15 Ecc Bucket Leak Rate : 1440 Minutes Restore HotSpare on Insertion : Disabled Expose Enclosure Devices : Enabled Maintain PD Fail History : Enabled Host Request Reordering : Enabled Auto Detect BackPlane Enabled : SGPIO/i2c SEP Load Balance Mode : Auto Use FDE Only : No Security Key Assigned : No Security Key Failed : No Security Key Not Backedup : No Default LD PowerSave Policy : Controller Defined Maximum number of direct attached drives to spin up in 1 min : 10 Any Offline VD Cache Preserved : No Allow Boot with Preserved Cache : No Disable Online Controller Reset : No PFK in NVRAM : No Use disk activity for locate : No Capabilities ================ RAID Level Supported : RAID0, RAID1, RAID5, RAID6, RAID00, RAID10, RAID50, RAID60, PRL 11, PRL 11 with spanning, SRL 3 supported, PRL11-RLQ0 DDF layout with no span, PRL11-RLQ0 DDF layout with span Supported Drives : SAS, SATA Allowed Mixing: Mix in Enclosure Allowed Mix of SAS/SATA of HDD type in VD Allowed Status ================ ECC Bucket Count : 0 Limitations ================ Max Arms Per VD : 32 Max Spans Per VD : 8 Max Arrays : 128 Max Number of VDs : 64 Max Parallel Commands : 1008 Max SGE Count : 60 Max Data Transfer Size : 8192 sectors Max Strips PerIO : 42 Max LD per array : 16 Min Strip Size : 8 KB Max Strip Size : 1.0 MB Max Configurable CacheCade Size: 0 GB Current Size of CacheCade : 0 GB Current Size of FW Cache : 887 MB Device Present ================ Virtual Drives : 28 Degraded : 0 Offline : 0 Physical Devices : 59 Disks : 56 Critical Disks : 0 Failed Disks : 0 Supported Adapter Operations ================ Rebuild Rate : Yes CC Rate : Yes BGI Rate : Yes Reconstruct Rate : Yes Patrol Read Rate : Yes Alarm Control : Yes Cluster Support : No BBU : No Spanning : Yes Dedicated Hot Spare : Yes Revertible Hot Spares : Yes Foreign Config Import : Yes Self Diagnostic : Yes Allow Mixed Redundancy on Array : No Global Hot Spares : Yes Deny SCSI Passthrough : No Deny SMP Passthrough : No Deny STP Passthrough : No Support Security : No Snapshot Enabled : No Support the OCE without adding drives : Yes Support PFK : Yes Support PI : No Support Boot Time PFK Change : Yes Disable Online PFK Change : No PFK TrailTime Remaining : 0 days 0 hours Support Shield State : Yes Block SSD Write Disk Cache Change: Yes Supported VD Operations ================ Read Policy : Yes Write Policy : Yes IO Policy : Yes Access Policy : Yes Disk Cache Policy : Yes Reconstruction : Yes Deny Locate : No Deny CC : No Allow Ctrl Encryption: No Enable LDBBM : No Support Breakmirror : No Power Savings : Yes Supported PD Operations ================ Force Online : Yes Force Offline : Yes Force Rebuild : Yes Deny Force Failed : No Deny Force Good/Bad : No Deny Missing Replace : No Deny Clear : No Deny Locate : No Support Temperature : Yes Disable Copyback : No Enable JBOD : No Enable Copyback on SMART : No Enable Copyback to SSD on SMART Error : Yes Enable SSD Patrol Read : No PR Correct Unconfigured Areas : Yes Enable Spin Down of UnConfigured Drives : Yes Disable Spin Down of hot spares : No Spin Down time : 30 T10 Power State : Yes Error Counters ================ Memory Correctable Errors : 0 Memory Uncorrectable Errors : 0 Cluster Information ================ Cluster Permitted : No Cluster Active : No Default Settings ================ Phy Polarity : 0 Phy PolaritySplit : 0 Background Rate : 30 Strip Size : 64kB Flush Time : 4 seconds Write Policy : WB Read Policy : Adaptive Cache When BBU Bad : Disabled Cached IO : No SMART Mode : Mode 6 Alarm Disable : Yes Coercion Mode : None ZCR Config : Unknown Dirty LED Shows Drive Activity : No BIOS Continue on Error : No Spin Down Mode : None Allowed Device Type : SAS/SATA Mix Allow Mix in Enclosure : Yes Allow HDD SAS/SATA Mix in VD : Yes Allow SSD SAS/SATA Mix in VD : No Allow HDD/SSD Mix in VD : No Allow SATA in Cluster : No Max Chained Enclosures : 16 Disable Ctrl-R : Yes Enable Web BIOS : Yes Direct PD Mapping : No BIOS Enumerate VDs : Yes Restore Hot Spare on Insertion : No Expose Enclosure Devices : Yes Maintain PD Fail History : Yes Disable Puncturing : No Zero Based Enclosure Enumeration : No PreBoot CLI Enabled : Yes LED Show Drive Activity : Yes Cluster Disable : Yes SAS Disable : No Auto Detect BackPlane Enable : SGPIO/i2c SEP Use FDE Only : No Enable Led Header : No Delay during POST : 0 EnableCrashDump : No Disable Online Controller Reset : No EnableLDBBM : No Un-Certified Hard Disk Drives : Allow Treat Single span R1E as R10 : No Max LD per array : 16 Power Saving option : Don't Auto spin down Configured Drives Max power savings option is not allowed for LDs. Only T10 power conditions are to be used. Default spin down time in minutes: 30 Enable JBOD : No TTY Log In Flash : No Auto Enhanced Import : No BreakMirror RAID Support : No Disable Join Mirror : No Enable Shield State : Yes Time taken to detect CME : 60s Exit Code: 0x00 Enclosure information: # /opt/MegaRAID/MegaCli/MegaCli64 -encinfo -a1 Number of enclosures on adapter 1 -- 3 Enclosure 0: Device ID : 36 Number of Slots : 28 Number of Power Supplies : 2 Number of Fans : 3 Number of Temperature Sensors : 1 Number of Alarms : 1 Number of SIM Modules : 0 Number of Physical Drives : 28 Status : Normal Position : 1 Connector Name : Port B Enclosure type : SES VendorId is LSI CORP and Product Id is SAS2X36 VendorID and Product ID didnt match FRU Part Number : N/A Enclosure Serial Number : N/A ESM Serial Number : N/A Enclosure Zoning Mode : N/A Partner Device Id : 65 Inquiry data : Vendor Identification : LSI CORP Product Identification : SAS2X36 Product Revision Level : 0718 Vendor Specific : x36-55.7.24.1 Number of Voltage Sensors :2 Voltage Sensor :0 Voltage Sensor Status :OK Voltage Value :5020 milli volts Voltage Sensor :1 Voltage Sensor Status :OK Voltage Value :11820 milli volts Number of Power Supplies : 2 Power Supply : 0 Power Supply Status : OK Power Supply : 1 Power Supply Status : OK Number of Fans : 3 Fan : 0 Fan Speed :Low Speed Fan Status : OK Fan : 1 Fan Speed :Low Speed Fan Status : OK Fan : 2 Fan Speed :Low Speed Fan Status : OK Number of Temperature Sensors : 1 Temp Sensor : 0 Temperature : 48 Temperature Sensor Status : OK Number of Chassis : 1 Chassis : 0 Chassis Status : OK Enclosure 1: Device ID : 65 Number of Slots : 28 Number of Power Supplies : 2 Number of Fans : 3 Number of Temperature Sensors : 1 Number of Alarms : 1 Number of SIM Modules : 0 Number of Physical Drives : 28 Status : Normal Position : 1 Connector Name : Port A Enclosure type : SES VendorId is LSI CORP and Product Id is SAS2X36 VendorID and Product ID didnt match FRU Part Number : N/A Enclosure Serial Number : N/A ESM Serial Number : N/A Enclosure Zoning Mode : N/A Partner Device Id : 36 Inquiry data : Vendor Identification : LSI CORP Product Identification : SAS2X36 Product Revision Level : 0718 Vendor Specific : x36-55.7.24.1 Number of Voltage Sensors :2 Voltage Sensor :0 Voltage Sensor Status :OK Voltage Value :5020 milli volts Voltage Sensor :1 Voltage Sensor Status :OK Voltage Value :11760 milli volts Number of Power Supplies : 2 Power Supply : 0 Power Supply Status : OK Power Supply : 1 Power Supply Status : OK Number of Fans : 3 Fan : 0 Fan Speed :Low Speed Fan Status : OK Fan : 1 Fan Speed :Low Speed Fan Status : OK Fan : 2 Fan Speed :Low Speed Fan Status : OK Number of Temperature Sensors : 1 Temp Sensor : 0 Temperature : 47 Temperature Sensor Status : OK Number of Chassis : 1 Chassis : 0 Chassis Status : OK Enclosure 2: Device ID : 252 Number of Slots : 8 Number of Power Supplies : 0 Number of Fans : 0 Number of Temperature Sensors : 0 Number of Alarms : 0 Number of SIM Modules : 1 Number of Physical Drives : 0 Status : Normal Position : 1 Connector Name : Unavailable Enclosure type : SGPIO Failed in first Inquiry commnad FRU Part Number : N/A Enclosure Serial Number : N/A ESM Serial Number : N/A Enclosure Zoning Mode : N/A Partner Device Id : Unavailable Inquiry data : Vendor Identification : LSI Product Identification : SGPIO Product Revision Level : N/A Vendor Specific : Exit Code: 0x00 Now, notice that each slot 11 device shows an enclosure ID of 36, I think this is where the discrepancy happens. One should be 36. But the other should be on enclosure 65. Drives in slot 11: Enclosure Device ID: 36 Slot Number: 11 Drive's postion: DiskGroup: 5, Span: 0, Arm: 1 Enclosure position: 0 Device Id: 48 WWN: Sequence Number: 11 Media Error Count: 0 Other Error Count: 0 Predictive Failure Count: 0 Last Predictive Failure Event Seq Number: 0 PD Type: SATA Raw Size: 2.728 TB [0x15d50a3b0 Sectors] Non Coerced Size: 2.728 TB [0x15d40a3b0 Sectors] Coerced Size: 2.728 TB [0x15d400000 Sectors] Firmware state: Online, Spun Up Is Commissioned Spare : YES Device Firmware Level: A5C0 Shield Counter: 0 Successful diagnostics completion on : N/A SAS Address(0): 0x5003048000ee8a53 Connected Port Number: 1(path0) Inquiry Data: MJ1311YNG6YYXAHitachi HDS5C3030ALA630 MEAOA5C0 FDE Enable: Disable Secured: Unsecured Locked: Unlocked Needs EKM Attention: No Foreign State: None Device Speed: 6.0Gb/s Link Speed: 6.0Gb/s Media Type: Hard Disk Device Drive Temperature :30C (86.00 F) PI Eligibility: No Drive is formatted for PI information: No PI: No PI Drive's write cache : Disabled Drive's NCQ setting : Enabled Port-0 : Port status: Active Port's Linkspeed: 6.0Gb/s Drive has flagged a S.M.A.R.T alert : No Enclosure Device ID: 36 Slot Number: 11 Drive's postion: DiskGroup: 19, Span: 0, Arm: 1 Enclosure position: 0 Device Id: 19 WWN: Sequence Number: 4 Media Error Count: 0 Other Error Count: 0 Predictive Failure Count: 0 Last Predictive Failure Event Seq Number: 0 PD Type: SATA Raw Size: 2.728 TB [0x15d50a3b0 Sectors] Non Coerced Size: 2.728 TB [0x15d40a3b0 Sectors] Coerced Size: 2.728 TB [0x15d400000 Sectors] Firmware state: Online, Spun Up Is Commissioned Spare : NO Device Firmware Level: A580 Shield Counter: 0 Successful diagnostics completion on : N/A SAS Address(0): 0x5003048000ee8e53 Connected Port Number: 0(path0) Inquiry Data: MJ1313YNG1VA5CHitachi HDS5C3030ALA630 MEAOA580 FDE Enable: Disable Secured: Unsecured Locked: Unlocked Needs EKM Attention: No Foreign State: None Device Speed: 6.0Gb/s Link Speed: 6.0Gb/s Media Type: Hard Disk Device Drive Temperature :30C (86.00 F) PI Eligibility: No Drive is formatted for PI information: No PI: No PI Drive's write cache : Disabled Drive's NCQ setting : Enabled Port-0 : Port status: Active Port's Linkspeed: 6.0Gb/s Drive has flagged a S.M.A.R.T alert : No Update 06/28/12: I finally have some new information about (what we think) the root cause of this problem so I thought I would share. After getting in contact with a very knowledgeable Supermicro tech, they provided us with a tool called Xflash (doesn't appear to be readily available on their FTP). When we gathered some information using this utility, my colleague found something very strange: root@mogile2 test]# ./xflash.dat -i get avail Initializing Interface. Expander: SAS2X36 (SAS2x36) 1) SAS2X36 (SAS2x36) (50030480:00EE917F) (0.0.0.0) 2) SAS2X36 (SAS2x36) (50030480:00E9D67F) (0.0.0.0) 3) SAS2X36 (SAS2x36) (50030480:0112D97F) (0.0.0.0) This lists the connected enclosures. You see the 3 connected (we have since added a 3rd and a 4th which is not yet showing up) with their respective SAS address / WWN (50030480:00EE917F). Now we can use this address to get information on the individual enclosures: [root@mogile2 test]# ./xflash.dat -i 5003048000EE917F get exp Initializing Interface. Expander: SAS2X36 (SAS2x36) Reading the expander information.......... Expander: SAS2X36 (SAS2x36) B3 SAS Address: 50030480:00EE917F Enclosure Logical Id: 50030480:0000007F IP Address: 0.0.0.0 Component Identifier: 0x0223 Component Revision: 0x05 [root@mogile2 test]# ./xflash.dat -i 5003048000E9D67F get exp Initializing Interface. Expander: SAS2X36 (SAS2x36) Reading the expander information.......... Expander: SAS2X36 (SAS2x36) B3 SAS Address: 50030480:00E9D67F Enclosure Logical Id: 50030480:0000007F IP Address: 0.0.0.0 Component Identifier: 0x0223 Component Revision: 0x05 [root@mogile2 test]# ./xflash.dat -i 500304800112D97F get exp Initializing Interface. Expander: SAS2X36 (SAS2x36) Reading the expander information.......... Expander: SAS2X36 (SAS2x36) B3 SAS Address: 50030480:0112D97F Enclosure Logical Id: 50030480:0112D97F IP Address: 0.0.0.0 Component Identifier: 0x0223 Component Revision: 0x05 Did you catch it? The first 2 enclosures logical ID is partially masked out where the 3rd one (which has a correct unique enclosure ID) is not. We pointed this out to Supermicro and were able to confirm that this address is supposed to be set during manufacturing and there was a problem with a certain batch of these enclosures where the logical ID was not set. We believe that the RAID controller is determining the ID based on the logical ID and since our first 2 enclosures have the same logical ID, they get the same enclosure ID. We also confirmed that 0000007F is the default which comes from LSI as an ID. The next pointer that helps confirm this could be a manufacturing problem with a run of JBODs is the fact that all 6 of the enclosures that have this problem begin with 00E. I believe that between 00E8 and 00EE Supermicro forgot to program the logical IDs correctly and neglected to recall or fix the problem post production. Fortunately for us, there is a tool to manage the WWN and logical ID of the devices from Supermicro: ftp://ftp.supermicro.com/utility/ExpanderXtools_Lite/. Our next step is to schedule a shutdown of these JBODs (after data migration) and reprogram the logical ID and see if it solves the problem. Update 06/28/12 #2: I just discovered this FAQ at Supermicro while Google searching for "lsi 0000007f": http://www.supermicro.com/support/faqs/faq.cfm?faq=11805. I still don't understand why, in the last several times we contacted Supermicro, they would have never directed us to this article :\

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  • My desktop has started overheating -- how hot is hot?

    - by Jerry
    I have a two year old desktop, some random quad core HP desktop. It used to run very quietly, but in the past month, the fans start up anytime anything "serious" is being done -- compiles, playing video, etc. Right now, speedfan and speccy report the cores are between 50C and 70C. Speedfan reports this as hot. (Nice flame icon.) Well, the system does sit on my carpet, so two weeks ago, I took off the lid, and cough *cough* it was pretty filled with dust. I got out an air can, turned on a vacuum and carefully got out all the dust that I saw on the CPU fan the case fans any fan I saw (graphics board) and blew out all the dust I could from all the circuit boards. And then I closed the case back up. It has definitely run cooler since then, but it still runs hot, and I hear high speed fan noise I never heard before. How hot is too hot? At what temps do consumer grade CPUs die? What should I be looking to do? Replace CPU fan? (It seems to work) Replace power supply fan? Assuming the dust problem is gone, where should I be looking to determine why the machine is heating up? Epilogue: After following the various pieces of advice given here, the system did run cooler, but it was still noticeably running louder (hotter) than just a few months prior. I ended up purchasing a new cpu heatsink and fan and during installation found the cooling grease from the original heatsink was just a dried, cracked layer, probably more of an insulator than heat transfer agent. With the new fan AND the new heatsink compound, the system ran much much cooler and the fan rarely turns on.

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  • Why would only the cpu fan not spin and no video displayed?

    - by Patrick
    I just built a new computer and when I first powered it on I got a continuous beeping which according to the manual means a power failure. After moving the voltage switch to the left a little I was able to get the beeping to stop. Even after the stopping though the CPU fan doesn't spin, and there is no display on the monitor. All the other fans and lights come on in the computer though, the DVD drive is working and ejects the tray, and the hard drive sounds like it spins up. Has anyone seen this before and know what is wrong or what has failed?

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  • Power supply issue? New Radeon5850's fan runs at full speed and PC doesn't boot.

    - by Kris
    I recently bought a new ASUS EAH5850 graphics board. I installed it a custom PC which had an ASUS p5n-e SLI mobo along with a 500w Thermaltake W0093RU power supply. Sometimes when doing a cold boot the 5850's fan will run at full speed and the PC will not boot. Powering off by holding down the power button and powering back on sometimes remedies the situation and everything boots normally. Warm reboots also never seem to have problems. For some reason though cold boots almost always do. Another issue I notice is that when the PC does boot normally it takes longer (+30 secs) to POST than with my last video card. I flashed the mobo with the latest available BIOS but it had no effect. Is my problem a power issue or incompatible motherboard or something else I'm missing?

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  • Can't Get Mac Mini to turn on - no screen, no beep, only the fan, power light, and optical drive noi

    - by pibyers
    I have an Intel-based Mac mini mid-2007 (Model A1176). This is the computer my kids use so I don't use it regularly. The computer had been working fine until one day my kids told me that it no longer works. The computer will not boot up. When I turn it on the fan turns, the white power light in the front turns on, and there is a sound that appears to be from the optical drive (rather than hard drive). I don't get anything to the monitor, nor do I get any dings or other start up sounds from the computer. Here is what I've tried thus far to no avail: 1) Swapped out the monitors early on since I figured that was my weak link - no change 2) Reset the PMU - no change 3) Tried to boot up from the System Disk - The mini loaded the dvd into the drive, but nothing else (I can't eject the disk so I can put it back) 3) Start up the computer in target mode connected to another mac - I tried this too, but I never received a chime or the disk show up on the other mac. I'm about out of ideas apart from scraping the computer. Does anyone have any ideas that I can try? Again, nothing has been done to the computer in at least 6 months when I upgraded the RAM. I'm also still on Leopard. Thanks.

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  • Intermittent lockups, unable to diagnose in over a year

    - by Magsol
    Here's a real doosie; I may just give my firstborn child to whomever helps me solve this problem. In July 2008, I assembled what would be my desktop computer for graduate school. Here are the specs of the machine I built: Thermaltake 750W PSU Corsair Dominator 2x2GB 240-pin SDRAM Thermaltake Tower Asus P5K Deluxe Motherboard Intel Core 2 Quad Q9300 2.5GHz CPU 2 x GeForce 8600 GT WD Caviar Blue 640GB hard drive CD burner DVD burner Soon thereafter, I ordered a new motherboard (because I was an idiot; that first motherboard supported CrossFire, not SLI), an Asus P5N-D. I was originally running Windows XP SP3. Pretty much right into the start of the fall semester, my desktop would simply lock up after awhile. If my system was largely idling, it would be after 1-3 days. If was gaming, it often happened an hour or two into my gaming session, indicating a link to activity level. Here's where it started getting interesting. I started looking at the system temps. The CPU was warmer than it should have been (~60s C), so I purchased some more efficient cooling compound a way better cooler for it. Now it hardly goes over 40 C. Intel was even kind enough to swap it out for free, just to rule it out. Lockups continued. The graphics cards were also running pretty warm: about 60 C idling. Removing one of them seemed to improve stability a little bit...as in, it wouldn't lock up quite as frequently, but still always eventually locked up. But it didn't matter which card I used or removed, the lockups continued. I reverted back to the original motherboard, the P5K Deluxe. Lockups continued. I purchased an entirely new motherboard, eVGA's nForce 750i. Lockups continued. Ran memtest86+ over and over and over, with no errors. Even RMA'd the memory. Lockups continued. Replaced the PSU with a Corsair 750W PSU. Lockups continued. Tried disconnecting all IDE drives (HDDs are SATA). Lockups continued. Replaced both graphics cards with a single Radeon HD 4980. Average temps are now always around 50 C when idling, 60 C only when gaming. Lockups continued. Throughout the whole ordeal, the system has been upgraded from Windows XP SP3 to Vista 32-bit, to Vista 64-bit, and is now at Windows 7 64-bit. Lockups have occurred at every step along the way (each OS was in place for at least a few months before the next upgrade). Edit: By "upgrade" I mean clean install each time. In addition to those reformats, I have performed many, many other reformats of the system and a reinstall of whatever OS had been previously installed in an attempt to rectify this problem, to no avail./Edit When the system locks up, there's no blue screen, no reboot, no error message of any kind. It simply freezes in place until I hit the reset button. Very, very rarely, once Windows boots back up, the system informs me that Windows has recovered from an error, but it can never find the source aside from some piece of hardware. I've swapped out every component in this computer, and there are more fans in it than I care to count...though for the sake of completeness: top 80mm case fan (out) rear 80mm case fan (out) rear 120mm case fan (out) front 120mm case fan (in) side 250mm case fan (in) giant CPU fan on-board motherboard fan (the eVGA board) triple-fan memory setup (came with the memory) PSU internal fan another 120mm fan I stuck on the underside of the video card to keep hot air from collecting at the bottom of the case I'm truly out of ideas. ANY help at all would be oh-so-very GREATLY appreciated. Thank you!

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  • How to get fan list of Facebook page or can overwite facebook social plugin css?

    - by Vaibhav Bhalke
    Hi, We are trying it with facebook social plugin. The HTML code for it as follow: <iframe border='0' src='http://www.facebook.com/plugins/likebox.php?id=1185611481&width=243&height=400&connections=15&stream=false&header=false' scrolling='yes' frameborder='0' allowTransparency='false' style='border:0px; overflow:hidden; width:243px; height:300px; background-color: #03869E; color: white;'> <iframe> As it replace inner HTML of frame on load. We want our own CSS to apply to this HTML. But as it replace whole HTML and it have its own CSS we are unable to set our CSS. We are doing this in GWT. Is there any way we can get the list of fans so we can display it as we want and can apply css? Or check given user is fan of page?

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  • How do I check if a user is a fan of my facebook page on my website?

    - by Tony
    I want to check if my users are fans of my facebook page. I think something like this should do it: <script type="text/javascript" src="http://static.ak.connect.facebook.com/js/api_lib/v0.4/FeatureLoader.js.php/en_US"></script> <script type="text/javascript">FB.init("my api key","xd_receiver.htm");</script> <script type="text/javascript"> //<![CDATA[ FB_RequireFeatures(["Api"], function(){ var api = FB.Facebook.apiClient; api.pages_isFan(PAGE_ID,gigyaUser.FACEBOOK_USER_ID,function(response){ alert(response); }); }); //]]> </script> However, for some reason I keep getting null even though the user is in fact a fan of the page. Am I missing something?

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  • How to get fan list of Facebook page or can overwrite facebook social plugin css?

    - by Vaibhav Bhalke
    Hi, We are trying it with facebook social plugin. The HTML code for it as follow: <iframe border='0' src='http://www.facebook.com/plugins/likebox.php?id=1185611481&width=243&height=400&connections=15&stream=false&header=false' scrolling='yes' frameborder='0' allowTransparency='false' style='border:0px; overflow:hidden; width:243px; height:300px; background-color: #03869E; color: white;'> <iframe> As it replace inner HTML of frame on load. We want our own CSS to apply to this HTML. But as it replace whole HTML and it have its own CSS we are unable to set our CSS. We are doing this in GWT. Is there any way we can get the list of fans so we can display it as we want and can apply css? Or check given user is fan of page?

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  • Parse Facebook API data using loop for getting fan page ID#s?

    - by Brandon Lee
    I've been learning how to parse json data returned from the facebook-api. I've figured out how to fetch fan pages from a specific profile id and want to parse them using a loop! Heres the code and example I have below: This is the data I get back from the facebook-api Array ( [0] => Array ( [page_id] => XXXXXX60828 ) [1] => Array ( [page_id] => XXXXXX0750 ) [2] => Array ( [page_id] => XXXXXX91225 ) [3] => Array ( [page_id] => XXXXXX1960343 ) [4] => Array ( [page_id] => XXXXXX60863 ) [5] => Array ( [page_id] => XXXXXX8582 ) ) I need to be able to put this data in a loop and extract the page_id#s out... still getting familiar with json and am having issues figuring this out? How can I get this in a loop using for each and strip out the page id#s?

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  • php adding value to session

    - by antikbd
    I am trying to implement a 'shopping cart' where, if the 'Add to Cart' has been clicked, the respective item is either added to the cart or incremented by one if already present. However, the following code isn't working and giving me a "Cannot use a scalar value as an array" error. Any help would be highly appreciated. if (isset($_POST['fan']) && ($_POST['fan']=="Add to Cart")) { if (($_SESSION['cart']['fan']==0) || (!isset($_SESSION['cart']['fan']))) { $_SESSION['cart']['fan']=1; } else { $_SESSION['cart']['fan']++; } }

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  • Want an iPad? How-To Geek is Giving One Away!

    - by The Geek
    That’s right. All you have to do to enter is become a fan of our Facebook page, and we’ll pick a random fan to win the prize. Once we’ve got 10,000 fans, we’ll change the prize from an iPod Touch to an iPad 16GB (typo in the image above). Everybody who is already a fan is already automatically entered in the contest!  (there’s no country restriction). So to make sure we upgrade the prize, make sure to share the How-To Geek Facebook Fan page with your friends that might be interested (don’t mindlessly spam everybody, of course). We’ve already got the iPad sitting here. Win an iPad on the How-To Geek Facebook Fan Page Similar Articles Productive Geek Tips Why Wait? Amazing New Add-on Turns Your iPhone into an iPad! [Comic]Win a Free iPod Touch in the How-To Geek Facebook Giveaway!Geek Software: Use DeliCount to Get Site-wide del.icio.us Bookmark CountsFix for Problems with How-To Geek Sidebar GadgetSet Gmail as Default Mail Client in Ubuntu TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Will it Blend? iPad Edition Penolo Lets You Share Sketches On Twitter Visit Woolyss.com for Old School Games, Music and Videos Add a Custom Title in IE using Spybot or Spyware Blaster When You Need to Hail a Taxi in NYC Live Map of Marine Traffic

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  • Need some help on tomcat URL mod_rewrite or mod_jk

    - by Redbull Fan
    I am trying to remove the context name from the url of my server. Current URL - http://www.domainname.com/MyApp/ What I need to make is to make it avaialble at - www.domainname.com/ So it is only going to host one main app and that needs to be displayed when we open www.domainname.com/ on browser. I have already tried couple of things like below - RewriteEngine On RewriteCond %{REQUEST_URI} !^/(Context/.*)$ RewriteRule ^/(.*)$ /Context/$1 [P,L] OR redirect permanent /MyApp/ abcd://domainname.com OR Using JKMount - JkMount /MyApp/* ajp13 JkMount /MyApp* ajp13 OR Deploy war file to ROOT of tomcat and make relevant chagnes in web and server.xml All of these aren't working and I keep getting a intenal error. I need a way to basically trim the tomcat URL to make short. Thanks, Andy

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  • Need some help on tomcat URL mod_rewrite or mod_jk

    - by Redbull Fan
    I am trying to remove the context name from the url of my server. Current URL - http://www.domainname.com/MyApp/ What I need to make is to make it avaialble at - www.domainname.com/ So it is only going to host one main app and that needs to be displayed when we open www.domainname.com/ on browser. I have already tried couple of things like below - RewriteEngine On RewriteCond %{REQUEST_URI} !^/(Context/.*)$ RewriteRule ^/(.*)$ /Context/$1 [P,L] OR redirect permanent /MyApp/ abcd://domainname.com OR Using JKMount - JkMount /MyApp/* ajp13 JkMount /MyApp* ajp13 OR Deploy war file to ROOT of tomcat and make relevant chagnes in web and server.xml All of these aren't working and I keep getting a intenal error. I need a way to basically trim the tomcat URL to make short. Thanks, Andy

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  • nVidia GT 220 not working properly with Ubuntu 12.10

    - by Glaedr
    I used to enable proprietary nVidia drivers on every previous Ubuntu release to get it working properly (elseway I was forced to a very low resolution and no graphic acceleration), and everything worked fine then. In particular, I noticed - still I don't know why - that the GPU fan on every OS gets noisy until the video drivers are loaded (runlevel 5, it seems, in Linux), and then slows down to a normal speed. Today I installed 12.10. Running the Live CD, surprisingly, everything was working fine: full resolution, acceleration, silent fan, and so on. The running driver was nvidia-current (GT 216). After installing and booting I found that the fan was overrunning. The installed driver is nouveau. I tried installing nvidia-current, or any other proprietary driver, even installing the kernel headers & source and then the drivers (as suggested here), but all I'm getting with proprietary drivers is, the irony, low resolution, noisy fan and no acceleration (thus obviously unity and compiz refusing to start). Does anybody know a way out?

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  • Get Fanatical About Your Followers

    - by Mike Stiles
    In the fourth of our series of discussions with Aberdeen’s Trip Kucera, we touch on what fans of your brand have come to expect in exchange for their fandom. Spotlight: Around the Oracle Social office, we live for football. So when we think of a true “fan” of a brand, something on the level of a football fan is what comes to mind. But are brands trying to invest fans on that same level? Trip: Yeah, if you’re a football fan, this is definitely your time of year. And if you’ve been to any NFL games recently, especially if you hadn’t been for a few years previously, you may have noticed that from the cup holders to in-stadium Wi-Fi, there’s an increasing emphasis being placed on “fan-focused” accommodations. That’s what they’re known as in the stadium business. Spotlight: How are brands doing in that fan-focused arena? Trip: Remember fan is short for “fanatical.” Brands can definitely learn from the way teams have become fanatical about their fans, or in the social media world, their followers. Many companies consider a segment of their addressable social audience as true fans; I’ve even heard the term “super-fans” used. So just as fans know and can tell you nearly everything about their favorite team, our research shows that there’s a lot value from getting to know your social audience—your followers—at a deeper level. Spotlight: So did your research show there’s a lot to be gained by making fandom a two-way street? Trip: Aberdeen’s new social relationship management research suggests that companies should develop capabilities to better analyze their social audience at a more granular level. Countless “ripped from the headlines” examples, from “United Breaks Guitars” to the most recent British Airways social fiasco we talked about a few weeks ago show how social can magnify the impact of a single customer voice. Spotlight: So how do the companies who are executing social most successfully do that? Trip: Leaders, which are the top-performing companies in Aberdeen’s study, are showing the value of identifying and categorizing your social audience. You should certainly treat every customer as if they have 10,000 followers, because they just might, but you can also proactively engage with high-value customer and high-value influencers. Getting back to the football analogy, it’s like how teams strive to give every guest a great experience, but they really roll out the red carpet for those season ticket and luxury box holders. Spotlight: I’m not allowed in luxury boxes, so you’ll have to tell me what that’s like. But what is the brand equivalent of rolling out the red carpet? Trip: Leaders are nearly three times more likely than Followers to have a process in place that identifies key social influencers for engagement, and more than twice as likely to identify customer advocates for social outreach. This is the kind of knowledge that gives companies the ability to better target social messaging and promotions like we talked about in our last discussion, as well as a basis for understanding how to measure the impact of their social media programs. I’ll give you an example. I hosted an event at one of my favorite restaurants recently. I had mentioned them in a Tweet several weeks before the event, and on the day of the event, they Tweeted out that they were looking forward to seeing me that evening for the event. It’s a small thing, but it had a big impact and I’d certainly go back as a result. Spotlight: So what specifically can brands use and look at to determine where their potential super-fans are? Trip: Social graph analysis, which looks at both the demographic/psychographic trends as well as the behavioral connections, can surface important brand value. Aberdeen’s PR and Brand Management research indicated that top-performing companies are more than three times more likely than Followers to both determine demographic trends through social listening (44% vs. 13%), and to identify meaningful customer segments through social (44% vs. 12%). This kind of brand-level insight can complement and enrich traditional market research. But perhaps even more importantly, it can serve as an early warning system for customer experience failures. @mikestilesPhoto: freedigitalphotos.net

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